We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Matthews, North Carolina 28104
Jeff L.
Job Details:
01/24/2024
"I tried for 40 mins to bust off the bolt holding gear case cover on. I tried everything to get it to bust loose. 1st one I couldnt bust off. I busted some of the rotor cover to get a better bite on the top of the bolt head and had success but still was unable to remove heat to take gear case apart. At this time Im gonna have to order a outer tub and replace it as well and mount new gear case to it. This is my mistake I should have ordered outer tub on my last visit out was thinking I could bust off bolt. Spoke with customer she is being understanding of situation I expressed to her it was my fault I should have ordered outer tub from Start just In case and I did not( again please leave this call with me I told customer I wanted to see it thru till the end)(Please leave with Jeff I wanna see this job thru for the customer)Part#W112191152xframe. 2xframePlease direct ship outer tub to customer home; ordrng 1 W11219115 (Outer tub) and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Bristol, Connecticut 06010
Chuck M.
Job Details:
01/24/2024
"Replaced magnetron, transformer, capacitor and diode. Tested and showed customer it works."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
01/24/2024
Customer complaint is that right side FF door gasket is torn. Confirmed and took pics. Ordered door gasket. ; ordrng 1 W10830274 (gasket-fip)
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Somers, Connecticut 06071
Gary V.
Job Details:
01/24/2024
"Inspected and found multiple problems, fill hose leaking, Gearcase worn out and leaking oil, and lid lock assy broken. Quoted and she will call."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Matthews, North Carolina 28104
Jeff L.
Job Details:
01/24/2024
Found gear case leaking fluid all over the place sent estimate out spoke with customer they decided not to do repair and get a new unit.(See pics)Job complete
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
01/24/2024
"Inspected and found saturated insulation in door and kick plate due to leaking, found wash pump elbow port not inserted properly and reinserted all the way to stop the water from spurting forward towards the lower part of door. Dried insulation out and cycled unit. Not seeing any more leaking at this time. Customer has since last visit replaced water feed line due to leak."
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
01/24/2024
"Complaint that the unit is not switching the light off when door is closed and found error code F2E1. Found blower not running normal. Will order all parts for a return visit. ; ordrng 1 W10883049 (Door Lock Assembly) and 1 W11623080 (Gasket) and 1 W11245567 (Blower) and 1 2xFrameJob (2x Frame Job), dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC"
We serviced a
WHIRLPOOL DRYER
Model WED5800SW0
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
01/24/2024
Complaint that the unit needs the venting cleared out. Found lint accumulated in the blower housing. Removed all debris and unit working normal.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE304DSS0
Near Coventry, Connecticut 06238
Amanda R.
Job Details:
01/24/2024
Replaced drain hoses tested draining normally ; dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE and 1 WPW10545278 DRAIN HOSE
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
01/24/2024
Tested and found timer not advancing and lock clips o hold top missing. Ordering timer and clips. Checked part availability and scheduled return for 1/30 AM; ordrng 1 WPW10185982 (Timer) and 2 WP8066092 (Lock)s
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
01/24/2024
Tested and found drum is turning but motor making a loud vibrating noise. Found that motor is jumping and moving in n cradle. Ordering motor and blower wheel. Checked part availability and scheduled return for 1/30 AM; ordrng 1 W11364931 (Drive motor) and 1 WP697772 (Blower wheel)
We serviced a
GE REFRIGERATOR
Model PSHS6TGXBDSS
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
01/24/2024
"Inspected and found multiple problems, freezer door clasp not pulling door closed any more, freezer gasket torn, and drain clogged and drain tube needs to be replaced, quoted and he will call. This repair is a difficult repair because unit would have to be lifted up in front to replace hinge piece."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Bloomfield, Connecticut 06002
Gary V.
Job Details:
01/24/2024
"Installed new nuts and screws, tested fine.; dspstn on spec-tagged invntry: 1 279320 TERMINAL BLOCK"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near East Windsor, Connecticut 06088
Gary V.
Job Details:
01/24/2024
Arrived and found unit located in garage and complaint not freezing or running properly. Unit is currently running and has frost pattern and fans are working at this time. Going to turn unit up to max and come back Monday am slot to verify if there are any functional problems or see if the issue is with unit being located in garage with freezing ambient temperatures. This unit does not have any garage kit heaters that can be installed for garage location issues.; schdld next appmnt for 1/29 MON AM
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
01/24/2024
Complaint that the unit will not cycle through correctly. Found F8E1 long fill. Found low water flow. Will order parts for a return visit. ; ordrng 1 W11513255 (Water Valve)
We serviced a
LG REFRIGERATOR
Model LFX31925ST/05
Near Concord, North Carolina 28027
Robert A.
Job Details:
01/24/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed. I collected the remaining balance by CC.
We serviced a
KITCHEN AID DISHWASHER
Model AAR123456
Near Harrisburg, North Carolina 28075
Robert A.
Job Details:
01/24/2024
The issue was with the fridge. No service was needed for the DW.
We serviced a
WHIRLPOOL M/W OTR
Model AMV2307PFS07
Near Springfield, Massachusetts 01129
Roger R.
Job Details:
01/24/2024
Installed new microwave oven door and interlocks
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
01/24/2024
Tested and ran diagnostics. Found F1E1 and F1E2 errors. Customer says washer stopped working and they unplugged unit and waited awhile before plugging back in. Washer now working. Ordering control. Checked part availability and scheduled return for 2/1 AM; ordrng 1 W11510463 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Chicopee, Massachusetts 01020
Roger R.
Job Details:
01/24/2024
Checked unit and found two error codes one for overload F0E3 and one for water hazard. F8E3 customer had issue where unit wasnt functioning properly.they ran software update and unit started working properly again. Verified all functions.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Chicopee, Massachusetts 01013
Roger R.
Job Details:
01/24/2024
Installed new blower wheel and motor due to blower broken and noisy. All checks okay after repairs ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Springfield, Massachusetts 01118
Roger R.
Job Details:
01/24/2024
Unit checking okay at this time. Ran diagnostics all checks properly. No error codes in system.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
01/24/2024
Found unit has an infestation of insects which voids warranty. Informed customer that we are not able to service it due to infestation. Returned part.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS5
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
01/24/2024
"F7e1 error error in history, no heat. Ran diagnostic cycle. Filled and wash pump running, but no spray arm movement. Cleaned out spray arms and getting some movement, but still blockage internally and cannot clear. Ordering spray arms.Heater did reset and working at end of test cycle ; ordrng 1 WPW10327455 (Upper spray arm) and 1 WPW10448645 (Mid spray arm) and 1 W11101428 (Lower spray arm)"
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Fort Mill, South Carolina 29707
Mitch H.
Job Details:
01/24/2024
"Removed and replaced cold water valve. Reattached inlet hose. Entered diagnostics, ran component tests for both valves, all working correctly. Ran full diagnostics test cycle, completed properly. All components and functions test good.; dspstn on spec-tagged invntry: 1 W11688995 VALVE (COLD)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Springfield, Massachusetts 01108
Roger R.
Job Details:
01/24/2024
"Found unit had a bad start switch in motor replace and checked, all okay ; used 1 279827 (MOTOR) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near East Longmeadow, Massachusetts 01028
Roger R.
Job Details:
01/24/2024
Found unit has a bad motor. Hums but wont start without turning drum by hand. Will need to order as I used earlier in the day. ; ordrng 1 279827 (MOTOR)
We serviced a
WHIRLPOOL RANGE
Model WFE745H0FS1
Near Enfield, Connecticut 06082
Gary V.
Job Details:
01/24/2024
"Inspected and found Lf ft and rt rr burners and switchs defective with burn marks inside and outside of pieces, replaced both and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W10911303 INFINITE SWITCH"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Andover, Connecticut 06232
Jeremy B.
Job Details:
01/24/2024
Dishwasher not draining. Tested found king drain error code. Water draining slow. Cleared hose and replaced pump. Hose is very long as has a connection thats not leaking now but may in the future. Customer has a lowes service plan for the dishwasher. Customer called them and was given this dispatched number. 24000073763; used 1 W11412291 (DRAIN PUMP) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Newington, Connecticut 06111
Jeremy B.
Job Details:
01/24/2024
Found wires broken at the pump causing washer not to drain. Was able to temporarily repair wire and run self test but needs new harness. ; ordrng 1 W11590868 (Harness)
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS05
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
01/24/2024
Installed new top and screws checked all burners and adjusted the simmer in them advised customer they cannot go any lower on a simmer setting the burners are working normally they will take some getting use to. Checked all other operations and unit is now working to specs
We serviced a
MAYTAG OVEN
Model RBS307PVS03
Near Newington, Connecticut 06111
Jeremy B.
Job Details:
01/24/2024
Installed new fuse and door latch and oven powered on but not heating needs new high limit thermostat control relay test good. ; ordrng 1 WP9759243 (High limit)
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near New Britain, Connecticut 06052
Jeremy B.
Job Details:
01/24/2024
Installed new housing all checks ok.
We serviced a
MAYTAG RANGE
Model MER6741BAW17
Near Morris, Connecticut 06763
Jimmy R.
Job Details:
01/24/2024
"Tested oven and found customer had ran a self Clean on lower oven and the door locked and never opened again, checked issue and found door locking and not unlocking but control saying it is unlocked, ran a diagnostics cycle and found no errors cycled on self clean cycle and unit would come on and lock the door then unlock and state the door is not locked but it is. Checked power from control to lock and found 120v going to lock but control not supplying power to unlock door latch unit is going to need new control to fix issue, advised customer control is no longer available also door lock is no longer available I jammed the door latch in the open position so customer can use oven just cant use a self clean for now they will have to replace oven"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Winsted, Connecticut 06098
Jimmy R.
Job Details:
01/24/2024
"Tested dryer and found unit would come on but never tumble then error out F3e3, checked error and found its an open or shorted inlet thermistor. Removed front panel and checked thermistor found it reading properly ohmed all thermistors and found all ok, checked control and found control not sensing thermistor is in place causing it to error. Replaced control and unit is now running and operating to specs"
We serviced a
KITCHENAID COOKTOP
Model KCES550HBL00
Near Dudley, Massachusetts 01571
Chris B.
Job Details:
01/24/2024
Replaced both heater element and bezel. Infinite switch on the cooktop is working normal and no need to be replaced. Please refund customer for infinite switch part # 11259362.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Southington, Connecticut 06479
Jimmy R.
Job Details:
01/24/2024
"Tested washer and found when unit would shift from wash to a spin it would start to grind super loud, ran diagnostics and found no errors ran unit threw a self test and checked operation found unit making grinding noise wile spinning, checked cam and found pulley loose and starting to come off and rub on shroud. Replaced cam and actuator ran a calibration cycle and unit is now operating normally, ran washer thew a wash and spin checked all functions and unit is working to factory specs ; used 1 W10721967 (Cam), and 1 W10913953 (Actuator) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
01/24/2024
"Removed old rusty panel and reinstalled new found when installing panel the lower kick plate had not been installed properly causing insulation to stick out and door to rub, fixed panel and secured to stop hitting door checked all operations and unit is now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Hartford, Connecticut 06112
Chuck M.
Job Details:
01/24/2024
Customer complaint is that refrigerator light switch broke. Attempted to replace switch but wires are unreachable. Called techline to report findings and sent pics. SR#7738314416. Refrigerator is deemed un repairable. Gave cusSR # to give to RAC manager.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Hartford, Connecticut 06114
Chuck M.
Job Details:
01/24/2024
Installed control and tested. Washer checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Coventry, Connecticut 06238
Amanda R.
Job Details:
01/24/2024
"Complaint not freezing ice cream settings for unit was on two on the control explained how the freezer cools the ff section and that it at least needs to be on idea, setting which is three"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Simsbury, Connecticut 06070
Chuck M.
Job Details:
01/24/2024
Replaced ACU and ran calibration successfully. Ran manual test cycle and washer checked ok.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near New Britain, Connecticut 06051
Jeremy B.
Job Details:
01/24/2024
Washer not agitating or spinning motor only hums. Found capacitor dripping grease. Replaced and ran self test all checks ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
01/24/2024
Washer taking a long time to wash. Found cold water barley coming in. Valve cracked open. Opened fully and water entering properly. Ran self test all checks ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
01/24/2024
Installed all new pets and ran calibration then self test all checks ok.!
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near East Hampton, Connecticut 06424
Jeremy B.
Job Details:
01/24/2024
Customers complaint is dishwasher leaking and giving leak error code. Found water at 170 degrees causing the leak. Recommend lowering to 120 ran self test all checks ok.
We serviced a
KENMORE RANGE
Model ="790.79013100"
Near Franklin, Massachusetts 02038
Aimee
Job Details:
01/24/2024
Found right front burner sparking not lighting. Cleaned burner and found the gas blocked Used tooth pick to un blocked . Tested ll burners
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTWH0
Near Franklin, Massachusetts 02038
Aimee
Job Details:
01/24/2024
Cust complaint was soap not dissolving the soap . Ran diagnostics wash pump spraying fine. did a cup test and the heater is coming onAdvised customer to heat water at sink before running and also do regular cleaning
We serviced a
WHIRLPOOL RANGE
Model RF365BXPW1
Near Norfolk, Massachusetts 02056
Aimee
Job Details:
01/24/2024
Needs new bake element burnt out also Cust want to replace all recpicles Handle left side striped 2 screws Cust want to know if we coil get 2 screws1 inch long thicker screws ; ordrng 1 WP308180 (Elements) and 4 330031 (Surface element kit)s
We serviced a
GE WASHER
Model GTW460ASJ4WW
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
01/24/2024
"Making squealing noises in spin, basket turns freely and does not sound like bearing. Checked underside and found transmission gear case has leaked, causing belt to deteriorate. Repair would need belt and gear case assy. Denied repair, collected for service call only."
We serviced a
GE RANGE
Model J2B900WEF1WW
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
01/24/2024
"Heard a pop and flame and then not heating, heating element burnt out.; ordrng 1 WB44K10005 (Bake element)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE304DSS1
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
01/24/2024
"Customer says it runs for 3 minutes and then shuts off.F8e4, drain motor failure..Ran diagnostics and fills and washes fine, does not drain. Measuring ~70v to pump and ~90ohms pin into pin, resistance correct per tech sheet, harness checks fine for continuity, power connection brown at control, but intact.Quoted for control, drain pump. Labor. Denied, collected for service call only."
We serviced a
WHIRLPOOL DRYER
Model MDG4000AWW
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
01/24/2024
"Unit started making thumping noise, found blower wheel had split. Belt/idler/supports look good. Glides worn.; ordrng 1 33001790 (Blower wheel) and 1 WP312967 (Retainer clip) and 1 WP9703438 (Retaining ring) and 2 306508 (Drum glide)s, dspstn on spec-tagged invntry: 2 12001541 DRUM SUPPORT 1 WP33002535 BELT , and 1 WP6-3700340 IDLER PULLEY"
We serviced a
SAMSUNG WASHER
Model WF42H5200AP/A2-01
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
01/24/2024
"4132847110 correct phone number. Lock and strike were both out of unit, lock receptacle is chipped, strike is missing ; ordrng 1 DC64-00519B (Door lock assy)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Manchester, Connecticut 06040
Amanda R.
Job Details:
01/24/2024
F6e3 f7e7 f0e3 unit powers on but will not rotate basket wont fill spin or drain error code for communication error between controls ; ordrng 1 W11478526 (Ui) and 1 W11624943 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW02
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
01/24/2024
Basket has fallen out of rear Bearing quoted
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
01/24/2024
Cx complaint that the unit display is not responding. I inspected the unit to confirm the complaint. I found an error code: f2e1. I replaced the membrane and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Cornelius, North Carolina 28031
Robert A.
Job Details:
01/24/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS52ES4MZ00
Near Mooresville, North Carolina 28117
Robert A.
Job Details:
01/24/2024
Cx complaint that the unit is peeling on the internal cavity. I inspected the unit to confirm the complaint. I found the peeling in multiple places on the floor of the oven. The function work fine but the unit emits a burning smell from the oven when heating. The area is not not a serviceable part. I called Techline to document the issues. Techline concluded that its a cosmetic issues coming from using a baking sheet or aluminum foil on the bottom while cooking. The user manual states not to use foil or a baking sheet on the oven floor while cooking.Sr7738318013
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mooresville, North Carolina 28115
Robert A.
Job Details:
01/24/2024
"Cx complaint that the unit aggressively shakes during cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed, the basket shook excessively during the spin cycle. The suspension is more loose than normal. The unit needs new suspension ( W11130362 )and a basket ( W11513244 ). The cx refuses to have the parts replaced and want a product exchange, they asked me to not order any parts. They will call WP. ; O-emld tckt"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Tolland, Connecticut 06084
Amanda R.
Job Details:
01/24/2024
Customer was told the repair was covered but it wasnt dispatched that way ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD02
Near Indian Land, South Carolina 29707
Mitch H.
Job Details:
01/24/2024
"Dispatch was for a different refrigerator. Actual unit that needs service is a Gladiator garage fridge. Model GAFZ21XXRK00, Ser# ES4430187. Called office spoke to Randy. Said customer will need to call warranty company and have call dispatched with correct unit information. No service performed."
We serviced a
LG DISHWASHER
Model LDF5545BD
Near Medway, Massachusetts 02053
Aimee
Job Details:
01/24/2024
"Found needs a wash motor , motor is humming. Cust stated it has a 10 year on parts .Advised her to call LG to see coverage Gave Cust est.Cust calling LG or buying new"
We serviced a
KITCHENAID RANGE
Model KFED500ESS03
Near Shrewsbury, Massachusetts 01545
Aimee
Job Details:
01/24/2024
Installed burners and infi switch hot surface still on. Took tan off each burner until found hot light went out when plugged.Tan to black front left burner has continuity burner stuck closed Needs front left burner ; ordrng 1 W11101459 (Front left)
We serviced a
GE DRYER
Model EIED50LIW1
Near Franklin, Massachusetts 02038
Aimee
Job Details:
01/24/2024
Error codes E 64 heater problem Tested voltage good 240Found power to heater relay and no heatNeeds heater ; ordrng 1 134792700 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Webster, Massachusetts 01570
Chris B.
Job Details:
01/24/2024
Replaced all parts and unit working normal.
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ3
Near Thompson, Connecticut 06255
Chris B.
Job Details:
01/24/2024
Replaced part and unit running normal. Reached temp on a timely manner. Cycled the bake side and all running normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Marshville, North Carolina 28103
Jeff L.
Job Details:
01/24/2024
"Found door lock that has already been replaced also checke for 120 v coming down to pump and there was no voltage at all there is a broken wire going to the drain pump and the control board is for safe measure.Rescheduled for1-24-24Part#W11543997Part#W11591637; ordrng 1 W11543997 (Control board) and 1 W11591637 (Wire harness), used 1 W11394572 (Door latch) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Marshville, North Carolina 28103
Jeff L.
Job Details:
01/24/2024
Before I could start diagnosing the UI locked up and could not get any operation out of machine need new UI to correct problem. Also the capacitor is good the actuator is good the motor was turning freely by hand and the gear case was turning by hand. Did not inspect the cam assembly. Will check on return visit.Part#W11478519; ordrng 1 W11478519 (UI)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Monroe, North Carolina 28110
Jeff L.
Job Details:
01/24/2024
Found dishwasher with water in it. Hit cancel all water drained out put unit into quick wash the unit began filling the fill shut off and unit starting washing with all operations normal. The unit has no fault codes stored In memory found dishwasher drain hose laying down on cabinet floor under sink pulled it tight and put air gap in it. Uni ran and checked okCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Matthews, North Carolina 28105
Jeff L.
Job Details:
01/24/2024
Found splines wore down on cam also found bra wire inside outer tub. Replaced cam assembly amd also removed bra wire from outer tub. Unit ran and checked okCall complete ; used 1 W10721967 (Cam) from stock
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
01/24/2024
"Unit is under 1yr wp warranty per service bench. Glass bows when adding weight on top, just pushing with thumb and bends enough to easily see silicone movement . Ordering cooktop.After hours, office to contact when parts come in to schedule return.; ordrng 1 W11112610 (Cooktop)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Fort Mill, South Carolina 29707
Mitch H.
Job Details:
01/24/2024
"Confirmed purchase date and took picture of receipt. Still in first year warranty. Tested and ran diagnostics. No stored error codes. Suspension rods good, no excessive bounce. Checked motor, clutch and gear case, all look good and operating correctly. Ran component tests for agitate and spin. Found basket running very eccentric in spin. Checked and ensured basket was properly tightened, no issues with that. Ordering basket and agitator. Advised customer that basket would ship directly to him and he would need to inspect and call to schedule return.; ordrng 1 W11513243 (Basket) and 1 W11550891 (Agitator)"
We serviced a
MAYTAG WASHER
Model MHWE450WW00
Near Matthews, North Carolina 28105
Mitch H.
Job Details:
01/24/2024
Checked and found washer has correct incoming voltage and power to control but no outputs from control. Would need ACU but part is no longer available. Due to parts not being available washer is no repairable.Parts that would be needed are:ACU- pt# W10283511User Interface- pt# W10283493Both no longer available.Washer is a 2008 model
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Springfield, Massachusetts 01118
Roger R.
Job Details:
01/24/2024
"Door seal keeps coming out of freezer door channel. Has been reinstalled previously. Ordering new freezer door with gasket and nameplate. ; ordrng 1 LW10680729 (Door, freezer) and 1 WPW10612925 (Badge)"
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Hartford, Connecticut 06120
Chuck M.
Job Details:
01/23/2024
Customer complaint is that washer does not drain when closes are inside. Ran washer on normal cycle. Washer filled and washed properly. Canceled cycle and washer drain properly. Set washer to spin and it reached high speed spin. Advised customer to make sure drain hose is not pinched when washer is in use. Washer checked ok
We serviced a
WHIRLPOOL DRYER
Model WCD5090JW0
Near Hartford, Connecticut 06112
Chuck M.
Job Details:
01/23/2024
Installed new UI and still not working. Start LED is lit but UI does not respond. Checke continuity at harness and it checked ok. Called techline and went through all DC voltage connections and voltage to control. Techline will refer issue to engineering. SR#7738301383; O-emld tckt
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Suffield, Connecticut 06093
Mike K.
Job Details:
01/23/2024
"Unit is under 1yr wp warranty per service bench. Cs complaint of intermittent leaking. Ran unit in normal, ran in bulky, removed rear cover and top, no leaking found. Only signs of previous water is at back of unit, looks to have come from vent. Suggest halving soap amounts, check drain if leaks again to make sure is not overfilling standing drain.No leaks found during testing"
We serviced a
DISHWASHER DISHWASHER
Model KDFE104HBL1
Near Montgomery, Massachusetts 01085
Mike K.
Job Details:
01/23/2024
Replaced adjuster brackets and rack working and holding properly.; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Springfield, Massachusetts 01118
Gary V.
Job Details:
01/23/2024
"Concern water left in dispenser. Inspected and found water in dispenser is designed to keep detergent diluted so it wont clog up , all functions test normal at this time."
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near East Longmeadow, Massachusetts 01028
Gary V.
Job Details:
01/23/2024
"Installed motor, cycled to temp. Customer to run unit full load. Unit running now"
We serviced a
WHIRLPOOL WASHER
Model KDTE104DSS1
Near Wilbraham, Massachusetts 01095
Chris B.
Job Details:
01/23/2024
Complaint that the unit is leaking water from the bottom. Found broken seal on the wash pump. Quoted parts and labor. Customer will look into another unit. Collected trip fee.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Charlotte, North Carolina 28277
Mitch H.
Job Details:
01/23/2024
"Pulled oven partially from wall. Removed covers, replaced power board. Reassembled and put back in wall. Ran diagnostics and tested microwave and oven. All functions operating properly."
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Charlotte, North Carolina 28277
Mitch H.
Job Details:
01/23/2024
"Customer had drain pump (pt#W10876537 ) that was sent to them from Kitchenaid. Advised customer that I can install part but that we could not warranty repair on part not supplied by us. Customer agreed. Removed and replaced drain pump. Pump operating properly but dishwasher still not draining. Customer just had new disposal installed, not draining through disposal. Customer is going to have plumber correct this issue. Collected labor charge on ck#1834."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Tolland, Connecticut 06084
Gary V.
Job Details:
01/23/2024
"Installed ui panel and cycled, tested fine."
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
01/23/2024
Installed parts listed and tested fine; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE and 1 WPW10298258 WIRE HARNESS
We serviced a
JENN-AIR WALL OVEN
Model JMW3430DP02
Near Windsor, Connecticut 06095
Gary V.
Job Details:
01/23/2024
"Inspected and found f2e1 shorted key on ui, quoted and they will call."
We serviced a
FRIGIDAIRE MICROWAVE
Model FPBM3077RFB
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
01/23/2024
"Replaced switch, powering on fine and ran a test cycle fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Charlotte, North Carolina 28204
Jeff L.
Job Details:
01/23/2024
Found water pressure good at inlet valve on back of fridge. Also had good pressure going to the filter housing. A lot of water found up in filter housing assembly. The filter is less than a year old and has black stuff all over the place I found filter bad due to defective workmanship needs to be replaced with filter housing.Part#WPW10394053Part#EDR1RXD1; ordrng 1 WPW10394053 (Filter housing) and 1 EDR1RXD1 (Filter)
We serviced a
SAMSUNG WASHER
Model WF45K6500AV/A2 11
Near North Attleborough, Massachusetts 02760
Aimee
Job Details:
01/23/2024
"Has moldy bellows, Cust want replaced ; ordrng 1 DC97-16140P (Bellows)"
We serviced a
WHIRLPOOL DRYER
Model WED8120HC0
Near Charlotte, North Carolina 28215
Jeff L.
Job Details:
01/23/2024
Replaced UI unit ran and checked ok and played musicCall complete
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Charlotte, North Carolina 28215
Jeff L.
Job Details:
01/23/2024
Replaced UI all operations are normal unit ran and checked okCall complete
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Charlotte, North Carolina 28227
Jeff L.
Job Details:
01/23/2024
"Replaced motor and belt ran unit all components are operating normal. No leaks and no fault codesCall complete; dspstn on spec-tagged invntry: 1 W11283592 MOTOR-DRVE , used 1 WPW10006384 (Belt) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Charlotte, North Carolina 28227
Jeff L.
Job Details:
01/23/2024
Replaced UI all components operating normally. No leaks. Unit ran and checked okCall complete
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
01/23/2024
"Checked over unit and found washer just going to done when starting it would never sense or fill to start a wash cycle, checked errors and found lid lock fault, cntrl fault and actuator fault, recalibrated unit and same issue unit would not start would go right to done. Checked control and lock and found control not recognizing lid is locking this is causing unit to go right to done washer needs new lid lock and a control to fix issue customer is going to call customer service for help on parts and labor quoted for now and they will let us know on parts ; ordrng 1 W11627413 (Cntrl) and 1 W11670519 (Latch)"
We serviced a
SAMSUNG DISHWASHER
Model DW80N3030US/AA 00
Near Franklin, Massachusetts 02038
Aimee
Job Details:
01/23/2024
"Found leaks from sump assy from seal , cost high for complete pump Cust buying new dishwasher"
We serviced a
FRIGIDAIRE RANGE
Model FGEF306TMFF
Near Wrentham, Massachusetts 02093
Aimee
Job Details:
01/23/2024
Error codes was E015 self test errorFound a burn out on p5 and on r 14 on the relay brd Gave est for both boards Cust buying new
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Denver, North Carolina 28037
Ryan S.
Job Details:
01/23/2024
"Returned to install control and element, installed parts and ran unit, unit now working as designed. ; dspstn on spec-tagged invntry: 1 WP3387747 ELEMENT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM06
Near East Hampton, Connecticut 06424
Jeremy B.
Job Details:
01/23/2024
Rear right wheel fell out. Missing axle and clip. Needs new. ; ordrng 1 W11594405 (Axle)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hartford, Connecticut 06114
Chuck M.
Job Details:
01/23/2024
Installed terminal block kit and cover. Checked ok.