We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near East Granby, CT 06026
Gary V.
Job Details:
05/30/2024
"Inspected and found F7E2 fault indicating faulty wash motor per service pointer, will order the part and return.; ordrng 1 W11460946 (Wash pump)"
We serviced a
GE DRYER
Model GTD72EBSN0WS
Near Suffield, CT 06078
Gary V.
Job Details:
05/30/2024
"Inspected and found thermal fuses open, will order and return.; ordrng 1 WE4M398 (Thermostat) and 1 WE04X26138 (Thermostat)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near West Springfield, MA 01089
Gary V.
Job Details:
05/30/2024
"Inspected and found f4e1 fault for heater relay, unit is stacked in closet and would need to be unstacked by customer or I quoted $169.00 for 2 techs to return to repair washer. Hold on ordering parts for follow up until we hear back from customer.; ordrng 1 W11314664 (Heater) and 1 W11583890 (Main acu) and 1 W11557918 (Harness)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near West Springfield, MA 01089
Gary V.
Job Details:
05/30/2024
"Inspected and found agitator stripped out, will submit estimate and call.; rqstng P&A on 1 W11550891 (Agitator)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near West Springfield, MA 01089
Gary V.
Job Details:
05/30/2024
"Inspected and found bake temps off by 75 degrees, internal problem in main control, will order and call for return date.; ordrng 1 W11620680 (Control board) and 1 W10833885 (Oven sensor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Windham, CT 06226
Jeremy B.
Job Details:
05/30/2024
Washer not spinning out properly. Found drain hose kinked. Reinstalled drain hose and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
KITCHENAID DISHWASHER
Model KDTE104EBL1
Near Canterbury, CT 06331
Amanda R.
Job Details:
05/30/2024
Control lock wont turn off when holding it to turn off replaced keypad operation normal
We serviced a
KITCHENAID DISHWASHER
Model KDTM704LPA1
Near Glastonbury, CT 06033
Chuck M.
Job Details:
05/30/2024
Customer complaint is that dishwasher was alarming and would not run cycle. Found drip tray had water in it and water was getting past gasket. Replaced gasket and tested. No leaks found. ; used 1 W11483553 (GASKET) from stock
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Glastonbury, CT 06033
Chuck M.
Job Details:
05/30/2024
Customer complaint is that washer is noisy and is shakes. Ran diagnostics and found error codes F0e2 oversuds. F5e2 lock failure. Customer added a load on Quick Wash Cycle and washer skipped from 7 minutes to 3 minutes. Added more water then drain and filled again at 2 minutes. Washer went from 1 minute to zero without spinning. Ran drain and spin and washer went into high speed spin after correcting off balance load. Washer washer makes noise coming from rotor/stator. Ordered rotor/stator. ; ordrng 1 W11557803 (Screw) and 1 W11314361 (rotor) and 1 W11354541 (Stator)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Glastonbury, CT 06033
Chuck M.
Job Details:
05/30/2024
Replaced control and ran service test. At test 6 heater came on. Unit is heating.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Lancaster, SC 29720
Jonathan J.
Job Details:
05/30/2024
I replaced all parts tested operation. Customer said it hadnt been making any ice tested operations of icemaker. Icemaker is filling with ice had a couple of cubes that was keeping bail arm up that I removed unit cycled and dumped eight cubes of ice with no issues no further issues found with evaluation fan either.
We serviced a
MAYTAG WASHER
Model MFW9800TQ0
Near East Hampton, CT 06424
Jeremy B.
Job Details:
05/30/2024
Washer making loud noise during spin found bearings worn and front tub damaged. Basket NLA.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Middletown, CT 06457
Jeremy B.
Job Details:
05/30/2024
"Front two burners not cycling properly. Low stays on high. Changed left front inf switch needs right front. ; ordrng 1 W10857622 (Inf sw), dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF and 1 W10911303 INFINITE SWITCH"
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US 03
Near Middlefield, CT 06481
Jeremy B.
Job Details:
05/30/2024
Installed new suspension all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Middletown, CT 06457
Jeremy B.
Job Details:
05/30/2024
Doors not closing properly million not going into piviot block correctly. Adjusted legs doors level and now closing properly. Checked icemaker and ice bucket full and clucked and harvested.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
05/30/2024
Installed new harness ran calibration then factory cycle all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Manchester, CT 06040
Chuck M.
Job Details:
05/30/2024
Replaced damper and advised customer to allow time for temperature to stabilize.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near South Windsor, CT 06074
Chuck M.
Job Details:
05/30/2024
Replaced power supply. Unit is running.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fort Mill, SC 29708
Mitch H.
Job Details:
05/30/2024
"Turned breaker off. Pulled unit partially from wall. Removed and replaced microwave control board. Reassembled, tested, microwave still not operating properly. Checked and found right side door switch bad and not working. Explained situation to customer. Ordering interlock.; ordrng 1 W11033422 (Interlock)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Fort Mill, SC 29708
Mitch H.
Job Details:
05/30/2024
"Turned breaker off. Pulled oven partially from wall. Removed and replaced console . Reinstalled in wall. Turned breaker back on, set date and time, confirmed correct model stored. Tested oven, allowed to preheat to 350. All functions operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS00
Near Fort Mill, SC 29715
Mitch H.
Job Details:
05/30/2024
"Set system to home position. Removed and replaced compressor and related components. Charged with nitrogen, checked for leaks, none found. Allowed unit to sit under pressure for 20 minutes. No loss of pressure. Evacuated nitrogen, pulled vacuum . Weighed in correct charge of 134a refrigerant. Compressor operating cooling and operating properly. Advised customer to allow 24 hours for unit to reach correct temperatures."
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Clover, SC 29710
Mitch H.
Job Details:
05/30/2024
Checked and found magnetron shorted and burnt. Burning hole in cover and damaging blade and motor. Called safety spoke to Cheryl SR# 7739181282 advised her of findings. Not covering any repairs. Quoted customer for repair and saved estimate. He is going to contact Kitchenaid to see f he can get repair covered.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Cheshire, CT 06410
Jimmy R.
Job Details:
05/30/2024
"Checked over unit and found after customer would run a wash cycle and open door the unit would clunk form door area, checked under door and found plastic drain hitting when opening door once un8t heated up it would expand and then the plastic would hit, adjusted both sides and door is now opening and closing normally ran a diagnostics cycle and all operations are now working to specs. Advised customer to keep a watch on unit due to have to run whole cycle for it to make noise ; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE"
We serviced a
WHIRLPOOL DISHWASH
Model n/a
Near Huntersville, NC 28078
Robert A.
Job Details:
05/30/2024
Cx canceled the appt at the door. I did not diagnose the DW.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Plainfield, CT 06332
Amanda R.
Job Details:
05/30/2024
Customer needs to reschedule repair
We serviced a
SAMSUNG REFRIGERATOR
Model RF30BB6200QLAA
Near Plainfield, CT 06374
Amanda R.
Job Details:
05/30/2024
Replaced parts tested dispenser leak water into overflow tray control for fill was blinking emptied overflow tray made sure hose was tightly pushed in tested again filling normally
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Plainfield, CT 06374
Amanda R.
Job Details:
05/30/2024
Not draining replaced drain pump tested draining ; used 1 W10876600 (DRAIN PUMP) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Brooklyn, CT 06234
Amanda R.
Job Details:
05/30/2024
Replaced control clear ice from evaporator
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Putnam, CT 06260
Amanda R.
Job Details:
05/30/2024
Replaced parts operation normal
We serviced a
GE REFRIGERATOR
Model TBX18JAZARAA
Near South Hadley, MA 01075
Chris B.
Job Details:
05/30/2024
Complaint that the unit is leaking water from the inside back wall. Found bad drain hose leaking down to the fresh food section. No parts available for this unit. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Chicopee, MA 01020
Chris B.
Job Details:
05/30/2024
Replaced all parts and ran a calibration and diagnostic cycle and all tested normal. ; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW and 1 W11454734 GEARCASE
We serviced a
SAMSUNG REFRIGERATOR
Model RF28N9780SR/AA
Near Ludlow, MA 01056
Chris B.
Job Details:
05/30/2024
Complaint that the unit is not cooling properly in both freezer and fresh food sections. Found compressor running but very hot to the touch. Found error codes for cooling and compressor abnormalities. Refrigerator might be under warranty. ; rqstng P&A on 1 NC1MV90ALP/E01 (Compressor) and 1 DA62-04309A (Drier Filter) and 1 DA97-08310H (Overload Harness) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW01
Near Springfield, MA 01119
Chris B.
Job Details:
05/30/2024
Replaced all parts and all shelves are newly installed. Customer complaint that the floor was damaged when the customer moved the refrigerator to the left and scratched the vinyl floor because of the past broken wheel. Damaged flooring was not due to tech moving the unit. Refrigerator was never move by us only by customer.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ07
Near Springfield, MA 01128
Chris B.
Job Details:
05/30/2024
Complaint that the unit is now working normal when I arrived. Verified internal parts and all looks normal. Doors are sealing properly. Customer mentioned that it couldve been that packaging that she arranged in the freezer side. Found no issues with the cooling.
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5501SR/AA
Near Springfield, MA 01128
Chris B.
Job Details:
05/30/2024
Complaint that the unit is still leaking water from the back of the IM box. Found no ice buildup on the ice maker drainage but found that it needed extra sealing from the IM drain to the tube to the wall. Auger motor box I adjusted to slide all the way in til it clicked in place. Tested once more for leaks on the drainage and all good. No leak during filling up.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Springfield, MA 01108
Mike K.
Job Details:
05/30/2024
"Replaced control and water valve. Ran recalibration and diagnostic cycle. Calibrated fine, Test cycle turned basket in agitation instead of just wash plate. Found actuator not seated in cam. Reseated and reran test cycle. Operated properly.; dspstn on spec-tagged invntry: 1 W11038689 VALVE"
We serviced a
KENMORE REFRIGERATOR
Model ="10662154110"
Near Springfield, MA 01118
Mike K.
Job Details:
05/30/2024
"Leaking into rf, found clogged evap drain. Steamed clear drain and ice build up. Water drained fine, poured full glass of water into drain pan and that also drained fine."
We serviced a
KENMORE DISHWASHER
Model 665.14573N612
Near Springfield, MA 01118
Mike K.
Job Details:
05/30/2024
"Unit leaving suds in bottom of unit. Ran through fill and drain several times to clear out soap build up, discussed options of happens in future."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Meriden, CT 06450
Jimmy R.
Job Details:
05/30/2024
"Tested washer and found unit getting stuck on the wash cycle and not moving, ran a diagnostics cycle and found error F8e1 long fill let machine run and noticed cold water just dripping in causing unit to shut down and sit. Checked water inlet and found screen plugged and water shut off not opened fully, cleaned screen and opened water all the way recalibrated unit and ran wash cycle. All operations now working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADW1
Near Meriden, CT 06451
Jimmy R.
Job Details:
05/30/2024
"Ran dishwasher due to leaking water on right side and found wile washing unit would drip water from under door, removed door and found water stains on right side of tub where unit was dripping water. Ran unit threw a heavy cycle and found water dripping over tub found left and right door hinges not sealing and lower wash arm cracked spraying water out of the side. Will order new hinges,wash arm and gasket, parts tentative p/a ; ordrng 1 WP8534854 (Left hinge) and 1 WP8534853 (Right hinge) and 1 W10837249 (Lower wash arm) and 1 W11177741 (Door gasket), dspstn on spec-tagged invntry: 1 WPW10671942 MOTOR/SUMP , states that autho needed"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Springfield, MA 01108
Mike K.
Job Details:
05/30/2024
"Unit is under 1yr wp warranty per service bench. Unit unplugged on arrival. When plugged in unit goes into manual drain. Cs had issues with drain backed up, had been overflowing standing drain pump.Let unit finish drain cycle.Ran recalibration on control and ran diagnostic cycle. Completed fine, no errors."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Southwick, MA 01077
Mike K.
Job Details:
05/30/2024
"Replaced freezer rails and rf gasket, steamed gasket to remove wrinkles and instructed to leave all doors closed til this evening, all doors sealed upon completion"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
05/30/2024
Unit door is not closing properly microwave will not start will not heat I found no error codes in fault history. I found inner door is warped and hinges are bent unit will need hinges and inner door and lever to fix customer declined repair today is going to continue using counter top model for now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near West Hartford, CT 06107
Ruben C.
Job Details:
05/30/2024
Replaced control and console ran diagnostics normal started cycles normally washing normal draining normal
We serviced a
KITCHENAID DISHWASHER
Model WDT970SAKZ2
Near West Hartford, CT 06117
Ruben C.
Job Details:
05/30/2024
Replaced control and console tested operation normal all functions on console working ran cycle normal
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ08
Near Avon, CT 06001
Ruben C.
Job Details:
05/30/2024
Checked per Randy date for warranty is good unit is not heating at all has burning smell ordering magnetron transformer diode and capacitor needs helper ; ordrng 1 W10754299 (Magnetron) and 1 W11545872 (Transformer) and 1 W11678970 (Capacitor) and 1 W11256462 (Diode) and 1 Helper (Helper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Windsor, CT 06095
Chuck M.
Job Details:
05/30/2024
Replaced handle and adjusted kick panel. No squeaking noise found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ18
Near Hartford, CT 06114
Chuck M.
Job Details:
05/30/2024
Ice maker was sent back to office. Rescheduled customer for 5/31 PM. ; schdld next appmnt for 5/31 FRI PM
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Huntersville, NC 28078
Robert A.
Job Details:
05/30/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28262
Robert A.
Job Details:
05/30/2024
"Cx complaint that the unit is making a loud rattling noise while it runs. I inspected the unit to confirm the complaint. I found no error codes and ran manual spin, the noise appeared. The clutch is slipping and needs to be replaced. I replaced the clutch with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Indian Land, SC 29707
Jonathan J.
Job Details:
05/30/2024
"Technical Service Pointer #: W11727795 Rev A Action Required: MandatoryRelease Date: April, 2024 also dryer does not seem to dry properly always. I checked moisture bar sensor at control. I also checked to make sure and diagnostics that the light does turn off and it does found load in the dryer was abnormally small cause also found dryer vent temperatures are higher than expected reaching 210?F on the highto 140 on the low. Unit will need to be paired to Wi-Fi to correct unresponsive screen issue. No further issues found with dryer today other than vent restriction slight."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
05/30/2024
I replaced tub assembly I tested operations inspected for leakage no leakage all operations are working properly. Unit tested operations no additional issues found.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Bessemer City, NC 28016
Ryan S.
Job Details:
05/28/2024
"Customer complained top panel had came loose. Upon arrival found top panel had slid forward and wasnt in correct position. After inspection found hinges on rear of panel was bent , so when customer raised panel to clean which unit is designed to be able to lift panel it will fall off rear section where hinges are. Ordering hinges and screws. Informed customer office will call when parts come in to schedule return call. ; ordrng 2 Wp3195060 (Hinge)s and 2 W11233072 (Screw hinge)s"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Lowell, NC 28098
Ryan S.
Job Details:
05/28/2024
"Customer complained unit stopped working after power surge. Found f3e0 error. Found temp sensor bad, found harness to board has continuity. Replaced therm sensor and ran bake preheat 350? no error code and unit heating properly. ; used 1 WPW10181986 (SENSOR) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Mooresville, NC 28115
Robert A.
Job Details:
05/28/2024
Cx complaint that the unit makes a loud buzzing noise while the MW runs. I inspected the unit to confirm the complaint. I found no error codes. The MW and oven both heats fine. I ran the MW and slightly heard a noise.I pulled the unit out and push on the MW cooling fan while it ran and the noise appeared. The unit needs a new MW cooling fan to resolve the issue. I quoted the cx and collected the service call fee by CC.
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW1
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
05/28/2024
Complaint top load washing machine will not spin. Makes loud grinding noise while trying to spin. Agitation is perfect. I found error codes F8e1 f5e1 I cleared error codes. I found drive hub was completely stripped out preventing washing machine from spinning properly. I found unit was connected to hot water. Only cold water valve was turned off causing the f8e1 error code. replaced hub I tested operations no further issues found with washing machine at this time. ; used 1 W10324651 (HUB) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near East Hartford, CT 06108
Chuck M.
Job Details:
05/28/2024
Customer complaint is that refrigerator is not cooling. Found compressor tripping on overload. Ordered compressor and extra Time Slots. ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Process Stub) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
HOTPOINT REFRIGERATOR
Model HSM25GFRF SA
Near Easthampton, MA 01027
Mike K.
Job Details:
05/28/2024
"Unit not cooling, some icicles on evap but no frost pattern except a little bit n first turn, and no blocks. Mullion is very hot to the touch. Unit went into defrost while testing, evap fan still on.control board failure and possible sealed system.Quoted for control/labor and denied"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Plainville, CT 06062
Ruben C.
Job Details:
05/28/2024
Checked unit found lid cracked in left corner hinge ordering lid; ordrng 1 W11259006 (Lid)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Cramerton, NC 28032
Ryan S.
Job Details:
05/28/2024
"Customer complained of winding noise . Ran service mode and ran step 3, evap fan louder than normal. Ordering new evap fan, scheduled return call for 6-3-24 pm. ; ordrng 1 W11578030 (Evap fan)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Windsor, CT 06095
Chuck M.
Job Details:
05/28/2024
Customer complaint is that FF temperature drops for almost a day. Inspected and found compressor hot to the touch. Found condenser coils covered with lint. Found damper very noisy. Tested damper and it gets stuck during operation. Ordered damper. ; ordrng 1 WPW10479155 (control)
We serviced a
WHIRLPOOL REFRIGERATOR TOP
Model WRT311FZDM01
Near Franklin, MA 02038
Aimee Z.
Job Details:
05/28/2024
"Tenants left rotten food in fridge , problem no fan or not defrosting in freezer freezer block of ice Advised to have cleaned out when return; ordrng 1 WP2315539 (Evap fan) and 1 W11594663 (Harness) and 1 W11357371 (Control and defrost)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Clover, SC 29710
Mitch H.
Job Details:
05/28/2024
"Removed and replaced compressor. Charged with nitrogen, allowed to sit under pressure for 15 minutes. Checked, no loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct charge of R600a. Compressor running and operating properly. All components checked good."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cromwell, CT 06416
Jimmy R.
Job Details:
05/28/2024
"Checked over dryer and found door would not close or open loosely customer had to really pull and push on door to close and open, checked strike and found really wide causing door to not close correctly loosened up strike and replaced catch so door would close normally. Checked all other operations and unit is now working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Cromwell, CT 06416
Jimmy R.
Job Details:
05/28/2024
"Ran unit and found machine would not wash well plastic cleaner door on unit and found wash arms clogged and not spraying causing them to sit and never move, cleaned spray arms and manifold ran another wash cycle and unit is now washing properly. Ran a self diagnostics and unit is washing and heating to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Northampton, MA 01062
Mike K.
Job Details:
05/28/2024
"Unit is not agitating properly, making noise. Found agitator skips when turning by hand. Everything looks good in stator/rotor, removed wash plate, nothing stripped, but shaft has a lot of play in it, can be moved left/right, up/down (doesnt skip when pushed down, but does when pulled up), basket does not have plate in it.Ordering gear case assy, clutch. Agitator did come out, but did not attempt to remove tub.Office to contact cs when parts come in to schedule return.; rqstng P&A on 1 W11449841 (Gear case assy) and 1 W10734521 (Clutch) and 1 2xtime (2x time) and 1 W10754448 (Clutch)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Mooresville, NC 28117
Robert A.
Job Details:
05/28/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Belmont, NC 28012
Ryan S.
Job Details:
05/28/2024
"Customer complained unit wont wash sometimes. Leaks. Found unit leaking between outer tub and through gearcase. Gearcase, slider have been damaged from water leak. Needs new outer tub, gearcase, Washplate/agitator and suspension due to suspension being loose. Ordering gearcase, Washplate, slider and suspension. Also 2xtimeframe. Informed customer outer tub will be shipped to customers home , check part for damage and call office to schedule return call. Customer has a dryer with parts being ordered with this ticket also.; ordrng 1 W11219115 (Outer tub) and 1 W11550891 (Washplate) and 1 W11400156 (Suspension) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 2xtimeframe (2xtimeframe)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cornelius, NC 28031
Robert A.
Job Details:
05/28/2024
"Cx complaint that the unit is not dispensing water and the interior lights do not work. I inspected the unit to confirm the complaint. I found the unit is cooling fine, compressor and fans are working fine. The pantry UI does not respond at all. I removed the pantry control, the harness is in good condition there is no water in the cavity. The harness from the cabinet to the drawer is in good condition. The unit needs a new pantry UI and pantry harness to resolve the issue. I quoted the cx and collected the service call fee by CC."
We serviced a
JENN-AIR COOKTOP
Model JGD8130ADS
Near Davidson, NC 28036
Robert A.
Job Details:
05/28/2024
"Cx canceled the appt, she thought he service call was covered. I did not diagnose the unit."
We serviced a
WHIRLPOOL WALL OVEN
Model W0S51EC0AS04
Near Huntersville, NC 28078
Robert A.
Job Details:
05/28/2024
"Cx complaint that the unit is not working at all. I inspected the unit to confirm the complaint. I found the UI display does not come on at all even with the breaker on. I checked incoming power to the unit, there is no power at the control board but there is power at the front of the thermal fuse. The unit needs a new thermal fuse to resolve the issue. I installed the ordered part and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE-THRML"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2NHGXVL01
Near Huntersville, NC 28078
Robert A.
Job Details:
05/28/2024
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found he unit is cooling fine in both areas. The IM motor rotated as designed, however the fill tube is clogged with ice. I removed the ice and tested the unit for the cx. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Meriden, CT 06450
Jimmy R.
Job Details:
05/28/2024
"Tested unit and found washer would not start a cycle and died full of water, ran a diagnostics cycle and found error F9e1 long drain canceled unit and found drain pump would not come on checked voltage and no power at pump, checked wiring and found black pump wire not ohming out wire broken inside. Removed wire and replaced with new recalibrated unit and machine is now working to specs ; dspstn on spec-tagged invntry: 1 W11670519 LATCH"
We serviced a
SAMSUNG OVEN
Model NE58K9560WS/AA 02
Near Meriden, CT 06451
Jimmy R.
Job Details:
05/28/2024
"Tested ovens and found unit would not bake or broil checked voltage to terminal block and 240v present 120v on each leg, ran a bake cycle and checked power to element found no power to elements bake or broil, checked power coming out of main pcb and no power sending to elements checked control for burning and found relay burnt on back of control not allowing power to leave. Unit is going to need new main pcb, control and thermal fuse. parts tentative p/a also parts where out of stock once in we will call for return visit ; ordrng 1 DE94-03610B (Control) and 1 DE47-20037A (Thermal fuse) and 1 DE92-03960B (Pcb main), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chicopee, MA 01020
Mike K.
Job Details:
05/28/2024
"Unit is under 1yr wp warranty per service bench.Complaint of loud noise when running. Recording sounded like obstructed fan. Compressor running, evap fan just heating hum on arrival. Full frost pattern on evap, but not clogged. Ice build up on top of fan holder, cleared and fan running fine. No source of leak above or in ice bin. Possible dispenser didnt close and some cubes melted/refroze causing blocked fan. But all working fine now."
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW1
Near Meriden, CT 06451
Jimmy R.
Job Details:
05/28/2024
"Ran dryer due to not heating and found unit would not warm up removed front panel and checked ignitor found ignitor ohming out good but 120 v not being sent to ignitor. Checked all thermal fuses and found ohming out good checked power coming into cntrl and 120v coming onto terminal block going into cntrl and 120v coming out of cntrl to run unit but not to ignite, will order new appliance cntrl and harness to be safe advised parts where a special order and we would call when in to schedule.; ordrng 1 W11603806 (Appliance cntrl) and 1 W11157863 (Harness main), dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Chicopee, MA 01020
Mike K.
Job Details:
05/28/2024
"Not making ice, cs had extra icemaker from previous repair that we had not installed. Installed and unit advance and filled.cs to monitor."
We serviced a
KENMORE REFRIGERATOR
Model ="363.9644281"
Near Holyoke, MA 01040
Mike K.
Job Details:
05/28/2024
"Evap clogged with ice, cleared fan and fan is operating. Put into defrost and defrost circuit working, but timer not advancing.Steamed clear evap and quoted for timer/labor. Saved estimate"
We serviced a
MAYTAG DRYER
Model MEDC215EW0
Near Newington, CT 06111
Ruben C.
Job Details:
05/28/2024
Cust cancelled service they got unit to work
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Agawam, MA 01030
Mike K.
Job Details:
05/28/2024
"Fae5 only error in history, diverter leak detected.Ran through diagnostic cycle ok.Ordering sump assy; ordrng 1 W11460945 (Sump assy)"
We serviced a
LG REFRIGERATOR
Model LFXC24726S/03
Near Ware, MA 01082
Chris B.
Job Details:
05/28/2024
Complaint that the unit is not cooling properly. Found bad sealed system. No cooling and compressor is running. Customer will verify if the unit is still under warranty as they had it for less then 7 years and will not fix it at all.
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF28R7201SG/AA
Near Sturbridge, MA 01518
Chris B.
Job Details:
05/28/2024
Replaced part and unit running normal. Tested out the IM and turned and filled.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Palmer, MA 01069
Chris B.
Job Details:
05/28/2024
Replaced part and unit running normal. No leaks detected. Ran diagnostic and all tested normal. 1yr warranty on parts and labor.; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Wilbraham, MA 01095
Chris B.
Job Details:
05/28/2024
"Installed parts but did not light up. Will order parts for a return visit.; rqstng P&A on 1 W10830288 (LED Control Board), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Hartford, CT 06112
Chuck M.
Job Details:
05/28/2024
Customer complaint is that dryer was noisy. Inspected and found blower wheel cracked. T/S blower wheel broken out of box. Ordered blower wheel. ; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Catawba, SC 29704
Jonathan J.
Job Details:
05/28/2024
Complaint f2e1 error code cannot use oven I found f2e1 occurring upon arrival unit will need new ui to fix. Placed part into authorization office to call customer when parts come in. ; rqstng P&A on 1 W10915815 (Ui touch screen ss)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Belmont, NC 28012
Ryan S.
Job Details:
05/28/2024
Customer complained unit adds time and takes too long to dry. Found proper airflow out of unit. Found no error code and moisture sensor working properly. Ordering acu and thermistor. Informed customer office will schedule return call when washer is scheduled. ; ordrng 1 W11441687 (Acu) and 1 Wp8577274 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Wethersfield, CT 06109
Chuck M.
Job Details:
05/28/2024
Replaced evaporator fan motor and bracket. Fan is running. Allow time for unit to reach proper temperature.
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
05/28/2024
Both sections not cooling both room temp. Fans running but compressor not running. Unplugged for 2 mins and reset and compressor came on and started cooling. Put gauges on and found low side in a deep vacuum. Charged up with some Freon and now there is an even frost pattern. Checked all connections at compressor and filter drier found no leaks. Suspected leak in one of the evaporators needs system leak checked with nitrogen and evaporator replacement possibly. Explained to customer quote is good for a week and if they call back within the week then service charged would be deducted from estimate.
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Manchester, CT 06040
Jeremy B.
Job Details:
05/28/2024
Right front burner not heating properly. Found faulty inf switch not always sending power to burner. Burner test good. ; ordrng 1 WPW10411934 (Inf switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Vernon, CT 06066
Jeremy B.
Job Details:
05/28/2024
"Found fresh food door gaskets torn. Heated and installed new gaskets made site doors closing and sealing properly. Freezer door not opening and closing properly bearings in rails falling out needs new rails. ; rqstng P&A on 1 WPW10330994 (LH slide) and 1 WPW10330995 (RH slide), dspstn on spec-tagged invntry: 2 W10830162 DOOR GASKET GRY"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Lancaster, SC 29720
Jonathan J.
Job Details:
05/28/2024
"I replaced user interface frame, metal stainless steel color, aluminum piece due to it being dented. I tested all operations of cooktop and oven. Everything is testing fine no further issues found at this time. W11026866 part number ui SS frame installed part shipped from whirlpool."
We serviced a
WHIRLPOOL RESIDENTIAL REFR
Model WRX986SIHZ00
Near Lancaster, SC 29720
Jonathan J.
Job Details:
05/28/2024
Complaint not making ice I found Ice maker Heater 4.830k ohm I found fill heater going to ice maker was frozen over I defrosted fill line tubing verified 122.3 v going to heater in diagnostics Heater getting warm not hot resucured heater tape as it was extremely loose and lifting I reset power to refrigerator after leaving it unplugged for 10 mins while working on ice maker. No further issues found at this time.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW
Near Windham, CT 06226
Amanda R.
Job Details:
05/28/2024
Called customer for eta and said she dosent need service anymore
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6R5EMBU
Near Franklin, MA 02038
Aimee Z.
Job Details:
05/28/2024
"Installed new flapper kit ,spring and cover.Tested is open and closing"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Vernon, CT 06066
Jeremy B.
Job Details:
05/28/2024
Installed new compressor leak checked with nitrogen. Pulled a vacuum then recharged with 41g of r600a refrigerator starting to cool normally please allow 24hrs for temps to stabilize.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Fort Mill, SC 29708
Mitch H.
Job Details:
05/28/2024
Confirmed that control is locked and will not unlock. Cannot access settings or diagnostics. Called tech line spoke to Albert SR# 7739177100. There is no way to bypass the lock. Will need console. Quoted customer for repair. Customer approved repair. Collected full amount on cc. Checked part availability and scheduled return for 5/31 AM ; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fort Mill, SC 29708
Mitch H.
Job Details:
05/28/2024
Tested and found microwave unresponsive. Would not power on at all. No functions operating. No outputs from control. Oven operating properly. Quoted customer for repair. Ordering control. Checked part availability and scheduled return for 5/32 AM. collected full amount on ck #164; ordrng 1 W11325603 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Rock Hill, SC 29732
Mitch H.
Job Details:
05/28/2024
"Checked and confirmed F8E4 error. Found water in drip tray. Customer said a spoon had gotten into bottom of dishwasher causing water to be redirected. Removed tray, cleaned and dried. Reinstalled, tested, dishwasher operating properly. No other leaks found."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Denver, NC 28037
Ryan S.
Job Details:
05/28/2024
"Customer complained unit leaking oil, noise and smell. Found gearcase leaking oil. Needs gearcase and Washplate. Quote would be 613.22, called safety. Sr#7739107506. Saftey didnt offer to pay. Quoted, repair. Customer denied repair. No trip fee, had trip fee authorization."