We serviced a
KITCHENAID RANGE
Model KSEG950ESS0
Near Paxton, MA 01612
Roger R.
Job Details: 02/27/2024
"Silicone around edge of glass was not manufactured correctly and is rough and uneven. Will need to replace glass top due to defective manufacturing process. Ordered new top for range. ; ordrng 1 W10813359 (Cooktop, glass)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Litchfield, CT 06750
Jimmy R.
Job Details: 02/27/2024
Ck unit ran diagnostics and found all fan motor running except freezer evaporator fan motor. Remove door and panels and check voltage from harness while running fan operation in diagnostics and received 12VDC. Order fan motor for repair. Parts tentative P/A; ordrng 1 809069207 (Fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB0
Near Windham, CT 06226
Amanda R.
Job Details: 02/27/2024
When calling for eta customer said he canceled appt last Friday
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Plainville, CT 06062
Chuck M.
Job Details: 02/27/2024
Replaced inlet valve and control. Tested and washer checked ok. Informed customer that water pressure is very high causing hammering in pipes.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Southington, CT 06489
Chuck M.
Job Details: 02/27/2024
Customer complaint is that food is freezing in drawers. Received evaporator cover assembly but it was not correct to unit. Ordered correct evaporator cover. Shelf stud is missing and shelf frame cracked. Took pics. Ordered shelf and stud. ; ordrng 1 W11610999 (Evaporator Cover) and 1 W11284453 (shelf-glas) and 1 W11226828 (stud-shelf)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Belmont, NC 28012
Ryan S.
Job Details: 02/27/2024
Customer complained ice dispenser not working. Found voltage going to auger motor and dispenser flap opening when paddle is pressed for ice. Checked voltage and voltage without motor hooked up starts at only getting 43vdc at auger and from board p2-7 and p2-8Customer had already replaced auger motor once so this is a new whirlpool brand auger motor in it. Called techline tech line confirmed board issue quoted 522.83. Collected via card. Scheduled return call for 3-1-24; ordrng 1 W11664342 (Control)
We serviced a
WHIRLPOOL RANGE
Model RS675PXGT8
Near Belmont, NC 28012
Ryan S.
Job Details: 02/27/2024
"Customer complained unit front right burner not working, confirmed bad element and damage to receptacle, ordering surface element, And harness to infinite switches. Informed customer office will call when parts come in. ; ordrng 1 WPW10259865 (8 surface eleemnt) and 1 4456590 (Infinite switch harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPW1
Near Belmont, NC 28012
Ryan S.
Job Details: 02/27/2024
Customer complained unit dispenser not opening. Ran through diagnostic and no signal from control to open door. Ordering control and dispenser informed customer office will call when part comes in. ; ordrng 1 WPW10428217 (Dispenser) and 1 W11683652 (Control board)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Charlotte, NC 28278
Mitch H.
Job Details: 02/27/2024
Checked and found residue was from dirt buildup under wash plate and bolt cap. Customer is using Afresh but I advised her to run washer through a cycle empty and add a cup of vinegar to help clean residue.
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Southington, CT 06489
Chuck M.
Job Details: 02/27/2024
Customer complaint is that washer shaking during spin. Ran diagnostics and found error code F0e3 overloaded. Ran unbalanced detection. Washer checked ok. Explained off balance loads and weight distribution.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Southington, CT 06489
Chuck M.
Job Details: 02/27/2024
"Customer complaint is that washer would not start. Found control wash and rinse LEDs stuck on. Ran automatic test cycle and heard actuator vibrating and rattling. Replaced control and actuator. Found gear case leaked onto drive pulley and in shield. Ordered gear case, cam, belt, hub and wash plate. ; ordrng 1 W10902814 (washplate) and 1 W11454734 (Gear Case) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 2 ExtraTimeSlots (Extra Time Slots)s and 1 W10324651 (Hub), dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC , used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HBS01
Near Southington, CT 06489
Chuck M.
Job Details: 02/27/2024
Replaced drain pump and tested. Ice machine is working. Showed customer it works. Advised customer to allow time for ice production.
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2597AEM2
Near Farmington, CT 06085
Chuck M.
Job Details: 02/27/2024
Customer complaint is that ice maker was not working. Customer stated he could periodically hear inlet valve hum. Inspected and found fill cup blocked. Cleared and advised customer to allow time for ice production.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Ellington, CT 06029
Gary V.
Job Details: 02/27/2024
"Inspected and found evap fan not running and reservoir frozen, will order fan motor and return.; ordrng 1 WP2315549 (Evap fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near East Windsor, CT 06016
Gary V.
Job Details: 02/27/2024
"Installed new ice maker and door gasket, cycled and please allow 24 hours for ice production."
We serviced a
MAYTAG DRYER
Model MED7100DW0
Near Windsor Locks, CT 06096
Gary V.
Job Details: 02/27/2024
"Inspected and found idler pulley worn out, replaced and cycled, tested fine.; used 1 279640 (IDLER PULLEY) from stock"
We serviced a
WHIRLPOOL RANGE HOOD
Model UXT5530AAS3
Near Pineville, NC 28134
Mitch H.
Job Details: 02/27/2024
"Tested and found switches not engaging and fan not staying on. Needs control. Quoted customer for repair and saved estimate. Customer approved repair. Checked part availability and advised customer that office will call to schedule when part arrives. Collected $270 cash for part and service call, balance due on return .; ordrng 1 W10851619 (Control)"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Watertown, CT 06795
Jimmy R.
Job Details: 02/27/2024
Install all parts will need to come back for front left and front right burners submitted for burner replacement ; ordrng 2 W10891746 (Spreader flames)s
We serviced a
MAYTAG DRYER
Model MED5630MBK0
Near Huntersville, NC 28078
Robert A.
Job Details: 02/27/2024
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit tumbles and has good airflow. The heater relay at the control board works fine. The terminal block has thermal damage and needs to be replaced. My TS says I have one but its not on my van. Im ordering the part for the return visit.; ordrng 1 279320 (Terminal kit)
We serviced a
LG REFRIGERATOR BOT
Model LMXC23746S/00
Near Longmeadow, MA 01106
Mike K.
Job Details: 02/27/2024
"Unit not cooling, compressor/fans running on arrival. Removed evap cover and heavy frost on first couple turns of evap, rest clear. Sealed system issue. Per office no charge for call."
We serviced a
MAYTAG DRYER
Model MED4200BG0
Near Longmeadow, MA 01106
Mike K.
Job Details: 02/27/2024
"Lint screen will not seat properly, grill is warped. Was able to bend and make work for a few minutes, but goes back to where it was. Quoted for grill/labor. Approved. Collected in full.; ordrng 1 W11125442 (Grill out)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28208
Jeff L.
Job Details: 02/27/2024
Ann 704-307-7560 call when on the way the drain pump is continuously running due to relay being stuck on the control need new control W11603810; ordrng 1 W11603810 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 02/27/2024
Unit is an unoccupied new build. Builder had unit pulled out already. Customer complained of leaking from motor. Found unit leaking from crack around hose on sump assembly. Needs sump assembly. Ordering sump assembly. Informed Builder office will call when part comes in. ; ordrng 1 W11613570 (Sump assembly)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/27/2024
"Customer complained unit not heating. Upon arrival found proper voltage to unit. Found heater good but thermal cut off fuse open short, found exhaust was half filled with lint/ debris. Quoted 256.32 for repair and Informed customer she will need to get exhaust system cleaned or issue could return. Replaced cutoff kit. Ran unit. Unit now heating and eleemt is cycling on and off at proper temps. Collected via card. ; used 1 279816 (THERMAL KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/27/2024
"Customer complained of long dry times. No error codes stored. Used vent test kit. Test failed when exhaust hooked up to unit. Passed when unhooked unit from exhaust. Heater working and moisture strip test passed. Informed customer issue must be with exhaust system, unit is working as designed. ; used 1 W11224254 (VENT TEST KIT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Matthews, NC 28105
Mitch H.
Job Details: 02/27/2024
"Removed and replaced compressor. Charged with nitrogen, checked for leaks, none found. Allowed to sit under pressure for 15 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum, weighed in correct charge of R600. Compressor running and unit cooling properly.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ10
Near Hebron, CT 06248
Jeremy B.
Job Details: 02/27/2024
Installed new evaporator and pulled a vacuum then recharged with 50g of r600a please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11504419 COUPLING 8/7 AL-AL and 1 W11504449 COUPLER NR AL 4/2 CAP-EVA
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Enfield, CT 06082
Gary V.
Job Details: 02/27/2024
"Inspected and found tub hub stripped, could not remove wash plate, will submit estimate and call.; rqstng P&A on 1 W10902814 (Wash plate), ordrng 1 W10324651 (Hub metal)"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Agawam, MA 01001
Mike K.
Job Details: 02/27/2024
"Unit is under 1yr wp warranty per service bench. Complaint of leaking every cycle. Ran test cycle and filled and went into wash not wash fine. Found unit leaking when draining, drain hose rubs on wall and made hole in hose, not hose that comes with unit. Hose that comes with unit is too short to reach their drain set up. not covered by warranty."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Mooresville, NC 28117
Robert A.
Job Details: 02/26/2024
Cx complaint that the units door swings open with no resistance. I inspected the unit to confirm the complaint. I found the left hinge came out of place. I corrected the hinge position and tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC.; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Charlotte, NC 28278
Mitch H.
Job Details: 02/26/2024
Checked and found door front loose on hinge side. Found screw missing and mounting hole does not line up correctly. Ordering microwave door. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 W11371547 (Door) and 1 W11178521 (Nameplate)
We serviced a
ELECTROLUX WASHER
Model EFLS627UIW2
Near Norton, MA 02766
Aimee Z.
Job Details: 02/26/2024
Installed new diaper draw complete
We serviced a
MAYTAG DRYER
Model MGD7230HW3
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 02/26/2024
"Test machine and install hinges,wire harness and sensors ran test unit now running as manufacturer specs ; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE and 1 WPW10298258 WIRE HARNESS"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 02/26/2024
"Tested unit found 4-3, 7-1 error code fault wash motor and no heat. Check for voltage going to motor and receive 120VAC going to motor. Install motor assembly and ran cycle test unit now operating as manufacturer specs"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Waterbury, CT 06708
Jimmy R.
Job Details: 02/26/2024
"Test unit found unit making rattling noise check for noise found noise coming from under unit remove front panel and top panel. try to trace the noise while making sure all exterior and interior bolts are fully tighten and secure, after putting back all machine compartment parts and ran test unit now not making any more noise also add sponge insulation on lower rear panel to help dampening noise unit now operating as design"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waterbury, CT 06710
Jimmy R.
Job Details: 02/26/2024
Tested unit and found machine not heating up when to check voltage and found terminal block burnt. Remove terminal block and bad wires replace with new secure wires ran and cycle unit now heating and operating normally ; used 1 279320 (Block term) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Simsbury, CT 06089
Mike K.
Job Details: 02/26/2024
"Unit is under 1yr wp warranty per service bench.Cs complaint of gas smell when using oven., not smelled when off or when using burners. With unit off tested with gas leak detector at oven oriface and all top burners. no gas detected. Started bake cycle several times and lit fine. Tested after turned off and no gas detected. Explained how ovens do not burn all gas when lighting , so when cycling it is normal to smell some gas. Also gas burning has a distinct and separate smell that is sometimes confused with gas, though is quite different. Gas will have a rotten eggs odor.So some gas smell when operating is normal, but unit tested fine, lighting properly and turning off properly with no leaks detected."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Simsbury, CT 06070
Mike K.
Job Details: 02/26/2024
"Unit is under 1yr wp warranty per service bench. Rf burner not lighting well, usually not lighting. Burner is sparking and not clogged, but sparking to one side. Swapped with left front burner as same head, same issue. Repositioned lower assy to center igniter better and now matching ignition of left burner."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Canton, CT 06019
Mike K.
Job Details: 02/26/2024
"Unit is under 1yr wp warranty per service bench. Complaint is that the unit hasnt dried well since new. Heats, tumbles, but stops with clothes still wet. Vent is short and clear and unit has good air flow.Tested in timed dry and unit cycling fine, heating tumbling properly. A different company had been out and thought it was losing temp during cycle, was quoted a control board. Tested outlet temperature over 20 minutes, cycles temps are consistent.Not error codes on unit, ran sensor mode with we wet towel on sensor, sensor properly and decreased time steadily for 10 minutes. when towel removed decreased rapidly.Explained operation to customer. No failure found at this time. Will test using timed dry and call if still having issues."
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Hartford, CT 06112
Mike K.
Job Details: 02/26/2024
"Called number of n call enroute, lm. Went to unit and rang bell, knocked on door, no answer. Called against n to property manager and left second msg. Was at back door, went around to front and answered door.Replaced fly wheel and tested in timed dry fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near New Britain, CT 06053
Chuck M.
Job Details: 02/26/2024
Customer complaint is that FF lights are out. Confirmed that lights are out. Module no yet received. Will contact customer when arrive to schedule. Tested reed switches to confirm they are functioning and they all checked ok. ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Avon, CT 06001
Mike K.
Job Details: 02/26/2024
"Unit covered by service pointer for heating element, parts&labor covered. Heater no element collar had corroded away and leaked. Replaced element and ran through diagnostic cycle fine.Cs had to leave before complete. She had asked if anything was due and I had said no, but found authorization only covered parts/labor, not the service call. Attempted to call a couple times and left message apologizing and explaining balance due. Instructed to contact office to make payment; used 1 W11537778 (HEATER W/NUTS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Vernon, CT 06066
Amanda R.
Job Details: 02/26/2024
Replaced both controls checked outlet leveled unit ; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Bolton, CT 06043
Amanda R.
Job Details: 02/26/2024
Complaint that clothes coming out more wet then usual saved me a load to see couldnt ring water out thought it was normal complaint making noise like before recommended recording checked rotor bolt started vinegar bath
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Bolton, CT 06043
Amanda R.
Job Details: 02/26/2024
Ran unit three times third time threw error 8/4 water in drip tray went over soap usage and amount filling rinse aid dispenser leveled unit over sudsing occurring started normally cycle to rinse out unit
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Manchester, CT 06040
Amanda R.
Job Details: 02/26/2024
Complaint wouldnt preheat to 450 and front right burner not lighting right away adjusted burner head lighting normally oven preheated to 450 in 20 mins
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near East Hartford, CT 06118
Amanda R.
Job Details: 02/26/2024
Defrost drain clogged with ice for the third time leveled unit and cleared drain set temps at recommended
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near East Hartford, CT 06118
Amanda R.
Job Details: 02/26/2024
Making noise during spin cycle drain hose knocking against the stainless steel hoses
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Chicopee, MA 01020
Roger R.
Job Details: 02/26/2024
Found unit has a bad main wash motor. Quoted $249.99 +tax for new motor and $239 labor rate. Customer will call if repair is needed
We serviced a
KITCHENAID M/W OTR
Model KMBD104GSS02
Near Charlotte, NC 28203
Jeff L.
Job Details: 02/26/2024
Drawer will not close and stay found service bulletin W11646951 says to repair with a kit to make a good repair. Office will call.. Part#W11646238; ordrng 1 W11646238 (Drawer kit)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Dallas, NC 28034
Ryan S.
Job Details: 02/26/2024
Customer complained of f2 e1 error. Found f2e1 error stored in memory. Ordering control board. Customer had PL authorization. Part on back order informed customer office will call when part comes in. ; ordrng 1 W11594224 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Cherryville, NC 28021
Ryan S.
Job Details: 02/26/2024
"Customer complained of ice buildup in freezer. Found freezer gasket is brittle and wont form on top, starting to crack in spots. Ordering new freezer gasket. Informed customer office will call when part comes in. ( tried calling both offices to schedule return call) ; ordrng 1 WPW10714545 (Gasket)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Stanley, NC 28164
Ryan S.
Job Details: 02/26/2024
Customer complained unit wont turn in. Found unit has power and control is sending dc voltage . Ordering new UI panel. Scheduled return call for 3-1-24 am. ; ordrng 1 W11419056 (Ui panel)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS2823AD0
Near Springfield, MA 01108
Roger R.
Job Details: 02/26/2024
"Found freezer warm and unit in a vacuum while running. Removed refrigerant and tested for leak by charging with 50# of nitrogen. This held for five minutes. I then drained nitrogen and pulled a vacuum to 28, this also held for five minutes. Recharged with 58g R600a and unit cooling now."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mooresville, NC 28115
Robert A.
Job Details: 02/26/2024
"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The lid does not lock at the start of cycles not allowing the cycle to progress. The lid did lock during the service cycle and all components passed. I tried start other cycles other than normal. There was no debris in the lid lock bezel area. The lid lock seemed to work fine. The unit needs a new control board and lid lock to resolve the issue, Im ordering the parts for the return visit.; ordrng 1 W11513246 (Control board), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near South Hadley, MA 01075
Chris B.
Job Details: 02/26/2024
Complaint that the unit is not cycling through correctly. Found unit needed to be canceled properly. Canceled the cycle and ran a diagnostic cycle and washer tested properly. No issues found with the washer. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Hampden, MA 01036
Roger R.
Job Details: 02/26/2024
Found unit had a bad actuator and was not spinning or agitating. Quoted $79.99 +tax for new actuator and $199 labor rate. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DRYER
Model WED85HEFW0
Near Easthampton, MA 01027
Chris B.
Job Details: 02/26/2024
Complaint that the unit is not responding. Found error code F6E2. Found no communication from Ui to control. Found bad door handle. Will order parts for a return visit.; ordrng 1 W11109849 (UI Touch Panel) and 1 W11172778 (Door Panel.) and 1 W11537215 (Control Board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Rocky Hill, CT 06067
Chuck M.
Job Details: 02/26/2024
Customer complaint is that refrigerator is not cooling. Inspected and confirmed unit is not cooling. Compressor is tripping off on overload. Tested new start and compressor is buzzing loudly but running. OLMed out compressor and got infinite reading and out of range reading. Ordered compressor and couplers. ; ordrng 1 W11656989 (Compressor) and 1 W11504432 (Coupler) and 1 W11506619 (Coupler) and 1 W11506638 (Coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (Coupler) and 1 W11504448 (Coupler)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Berlin, CT 06037
Chuck M.
Job Details: 02/26/2024
Customer complaint is that dryer shuts off prematurely. Inspected and do dryer is heating properly. Explained sensing cycles and timed dry. Dryer is operating as designed.
We serviced a
LG WASHER
Model WM3400CW
Near Enfield, CT 06082
Gary V.
Job Details: 02/26/2024
"Inspected and found control panel in lock out mode, unlocked and cycled, tested fine."
We serviced a
GE WALL OVEN
Model JK1000SF3SS
Near Springfield, MA 01109
Roger R.
Job Details: 02/26/2024
Went to install new oven control and found the black overlay that was ordered was the incorrect part. Will need to reorder and return to install control and overlay. I did install the new door seal. Returning control and overlay to office. Ordered correct overlay ; ordrng 1 WB27T11495 (Overlay control)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near York, SC 29745
Mitch H.
Job Details: 02/26/2024
"Tested and found broiler igniting and operating properly. Bake igniter not working, no spark. Needs igniter. Quoted customer for repair and saved estimate. Called tech line spoke to Chris SR# 7738555438, he said igniter would need to be replaced. Customer is going to talk to Whirlpool. Collected for service call on cc."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Enfield, CT 06082
Gary V.
Job Details: 02/26/2024
Inspected and found a plastic utensil fell on heater in sump and removed utensil and tested fine.
We serviced a
WHIRLPOOL DRYER
Model WED8600YW0
Near Simsbury, CT 06081
Mike K.
Job Details: 02/26/2024
"Replaced belts, verified with office that has been paid dim full. Tested on timed dry and verified operation.; dspstn on spec-tagged invntry: 1 WP8547157 BELT"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28277
Mitch H.
Job Details: 02/26/2024
"Checked and found that dryer only has 120v incoming power. Checked cord, no issues. Problem is with outlet. Advised customer that they need to have outlet checked and repaired to get proper voltage to dryer."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Ware, MA 01082
Chris B.
Job Details: 02/26/2024
Replaced all parts and washer running normal. New tub is set balanced and holding on its place as normal.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354ESS3
Near Windsor Locks, CT 06096
Gary V.
Job Details: 02/26/2024
Inspected and found debris Stuck under the float Switch cleared debris. Cycled multiple times and tested fine.
We serviced a
MAYTAG DRYER
Model MEDX600XW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/26/2024
Found idler pulley seized causing noise. Installed repair kit and tested all checks ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
AMANA DRYER
Model NED5800HW1
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/26/2024
Dryer not heating properly. Found vent full of water. Cleared vent and dryer heating and cycling properly.
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/26/2024
Washer not spinning or sensing properly. Ran automatic test and found shifter grinding. Replaced and ran calibration then self test all checks ok. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/26/2024
Dryer not starting or heating. Found 55vac at L1-n was able to wiggle plugs and dryer now starting and heating. All checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Simsbury, CT 06092
Mike K.
Job Details: 02/26/2024
"Same complaint as before, unit does not drain at end of cycle, says they received an f9e1 error. Unit had water in it on arrival. Ran cancel cycle and drained our properly. Unit drains through disposal, drains fine through it with no back up.F9e1, fae2 errors in history. Not draining, vent motor problem. Runs through diagnostic cycle fine. Tested on normal cycle and filled, went into wash fine. Cancelled and drained fine.With continued draining failure and drain pump operation verified, quoted for control, told cs they have 7 days to decide. No payment collected today as we collected service call on the 21st"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near New Britain, CT 06051
Chuck M.
Job Details: 02/26/2024
Customer complaint is that washer would not start. Inspected and found drain pump unplugged and broken away from tub. Ordered drain pump. Washer is in warranty according to entitlements. ; ordrng 1 W11396717 (Drain Pump)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS9
Near Plainville, CT 06062
Chuck M.
Job Details: 02/26/2024
Replaced cooling fan and tested. Oven reached 170 degrees and cooling fan turned on for about 3 minutes then F8e0 cooling fan speed too slow returned. Ordered control. ; ordrng 1 W11100100 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 02/26/2024
"7738555814 file number use interface has 12.98 V getting to it from main control board Contini of yellow wire from when end to the other is .01 ohms of resistance on the communication wire user interface came with a new harness as well incoming voltage to the washing machine is 124.8 V AC current across white and black wiring at control board black wire to frame is the same voltage. Per tech line they want me to replace the main board and the user interface at the same time again. User interface is dead as if washing machine is unplugged user interface did countdown using the factory Wi-Fi screen properly through all cycles one through five when it went to test six, which is the main power screen that the consumer would typically see use an interface would never come on, no matter how much I press the power button no matter whether or not, I unplugged everything except for the user interface from the main board. ; ordrng 1 W11543996 (Control) and 1 W11478519 (Ui), dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK"
We serviced a
GE DISHWASHER
Model GDF630PGM3BB
Near Coventry, CT 06238
Amanda R.
Job Details: 02/26/2024
Replaced control Ui and wire harness tested operation normal
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Marshville, NC 28103
Jonathan J.
Job Details: 02/26/2024
"Complaint washing machine keeps on displaying F7 E1 call for service error code washer wont do anything. Washer has been making it loud, banging noise for a couple of months now. Also loud squealing noise during the final spin. Specifically, I found drive belt has been slipping, creating a squealing noise, and I found drive capacitor Had become detached and had delete all its electrolyte all over the place. I replaced capacitor, tested operations no additional issues found with washing machine at this time. I performed a DLMS calibration cycle as well. ; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W11239857 (BELT) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS2823AD0
Near Springfield, MA 01108
Roger R.
Job Details: 02/26/2024
"Found freezer warm and unit in a vacuum while running. Removed refrigerant and tested for leak by charging with 50# of nitrogen. This held for five minutes. I then drained nitrogen and pulled a vacuum to 28, this also held for five minutes. Recharged with 58g R600a and unit cooling now."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28262
Jeff L.
Job Details: 02/26/2024
Found lid locked and would not open so I broke lid out of lock and replaced it and the control does not always do as instructed some leds are working some are not.W11607637; ordrng 1 W11607637 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/26/2024
Found freezer not defrosting and fan blade hitting ice this is a part failure less than a year after replacement from our company. 2xframePart#W11249952; ordrng 1 W11249952 (Evap/thermistor) and 2 2xframe (2xframe)s
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/26/2024
Dryer vent was to long and bent and crimped so no air was getting out of dryer. Cut vent down dryer ran and checked okCall complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Stallings, NC 28104
Jonathan J.
Job Details: 02/26/2024
Complaint dishwasher is not draining. I inspected drain pump. Found no issues with the drain pump. I found tub was completely full of water and would not drain. Upon arrival. I found at check valve at drain hose where it connects to pump housing. I cleared clog that was preventing check valve from opening Tested operations. Water is now draining properly with no issues..
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/26/2024
Put unit into bake mode and let it pre heat to 350 degrees it beeped I checked temp it was at 265 degrees. I then checked amps draw on oven sensor and it was at 2.1 not enough amps to get proper temperature the oven sensor needs to be replaced as well. I left all parts with customer and will install on return visit 2-28-24;am; ordrng 1 W10833885 (Oven sensor)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/26/2024
"Hooked up dryer vent, showed customer. Customer has both dryer and washer in small closet area. Showed her unit hooked up. Informed her if she has longer dry times is due to vent in small area. Can move over further or load to washer wont open on left side. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/26/2024
Came to install parts ordered by previous tech. Install all parts left by previous tech and installed new outer tub. Calibrated new part to control board. Ran diagnostics and all funtions working as designed. Verified proper operation.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near South Windsor, CT 06074
Gary V.
Job Details: 02/26/2024
"Installed new control board and cycled to temp, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near South Windsor, CT 06074
Gary V.
Job Details: 02/26/2024
"Inspected and found inlet valve causing water hammer on H2O dispenser side of valve, ice maker side seems fine. Will order new inlet valve and return.; ordrng 1 W11645245 (Inlet valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Amherst, MA 01002
Chris B.
Job Details: 02/26/2024
Complaint that the door isnt unlocking. Ran diagnostic cycle. Found bad reading on the pressure hose. Cleared out air hose ran diagnostic and tested normal. Drain pump is working normal and door locking properly. After air hose cleared up unit running normal. Mentioned to the customer to use HE and less detergent on all cycles.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Catawba, SC 29704
Mitch H.
Job Details: 02/26/2024
"Tested washer, ran quick wash cycle, allowed to fill and agitate for several minutes, then cancelled cycle and allowed to drain. Inspected and found no leaks. Checked tub, gear case, drain pump and all other components. No leaks or evidence of past leaks. Repeated same process on heavy duty cycle, same result. No sign of leaks past or present. Washer operating as designed."
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Davidson, NC 28036
Robert A.
Job Details: 02/26/2024
"Cx complaint that the units oven intermittently works. I inspected the unit to confirm the complaint. I found no error codes and tested the unit for the cx. The issue is the oven not starting when the start button is pressed. The unit chimes and does not start heating. When the cycle and settings are selected, the start button eventually illuminates indicating the oven is ready to start. The start button can then be pressed and successfully start the oven. The cx and I demonstrated this process multiple times, he often worked every time. The unit is working as designed. They will call back if the issue continues to happen."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Huntersville, NC 28078
Robert A.
Job Details: 02/26/2024
"Cx complaint that the unit is not drying the clothing well. I inspected the unit to confirm the complaint. I found no error codes and tested the unit. The unit heats, tumbles and has good airflow. I informed the cx about the function of the moisture sensor and its ability to stop cycles early based on the amount of moisture on the garments. The unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Davidson, NC 28036
Robert A.
Job Details: 02/26/2024
"No answer for the call ahead. I called the office, cx said they were 5 min away. They did not arrive, I called the office again after 7 min. The did not answer the offices call. I waited another 10 min, they did not show. I moved on, I did not install the part and tagged the door.; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Huntersville, NC 28078
Robert A.
Job Details: 02/26/2024
"Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit has good heat and tumbles, but it has poor airflow.the dryer duct needs to be cleaned to resolve the issue. The unit will work as designed once the dryer duct line is thoroughly cleaned."
We serviced a
BOSCH DISHWASHER
Model SHE65T55UC/07
Near Hadley, MA 01035
Chris B.
Job Details: 02/26/2024
Complaint that the unit drain pump stayed on one night. Customer shut off the breaker. Found water under the float switch pad. Dried out all the drip pan out. Ran 4 rinse cycles and found no leaks on the wash pump and drain pump side. No leaks on hoses nor on the new water valve. Drip pan needed to be dried out completely after installing all new parts. Rework on this unit all done and found no issues.
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW 0
Near Springfield, MA 01103
Roger R.
Job Details: 02/26/2024
Installed new main control in washer. Unit working properly again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near East Longmeadow, MA 01028
Roger R.
Job Details: 02/26/2024
"Found heavy frost on evaporator. Checked defrost heater and limiter. Both check ok. Unit goes into defrost in test mode. Recommend replacing UI panel. ; ordrng 1 W11566894 (Panel, UI)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Hampden, MA 01036
Roger R.
Job Details: 02/26/2024
"Installed new UI panel and checked, all ok."
We serviced a
ELECTROLUX WASHER
Model EFLW317TIW2
Near Northampton, MA 01062
Chris B.
Job Details: 02/26/2024
Replaced all parts and washer running normal. Ran diagnostic cycle and rinse and spin cycle with unit working normal. No leaks detected. 1yr warranty on parts and labor.
We serviced a
WHIRLPOOL WASHER
Model WRW4850BW0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 02/26/2024
"Found large amount of oil dripping out of the bottom. Needs new gearcase, belt, cam, actuator and suspension bouncy. Quoted customer."