Service History 48 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 07/10/2023

Customer stated she is no longer having issues and does not need services today she said she raised the temps and moved food around.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Manchester, CT 06040

Chuck M.

Job Details: 07/10/2023

"Customer complaint is that ice maker is not working. Inspected and found ice maker out of home position. Jumped out ice maker and it did not cycle. Checked voltage and ice maker is not receiving voltage. Ordered control. ; ordrng 1 W11196400 (cntrl-elec), dspstn on spec-tagged invntry: 1 WPW10179146 VALVE"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Worcester, MA 01605

Angel R.

Job Details: 07/10/2023

"Ran diagnostics found no error codes, calibrated and ran diagnostic cycle. Tested ok. Unit is not on dedicated circuit and other things in home drawing power, explained to customer unit needs dedicated outlet."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Paxton, MA 01612

Angel R.

Job Details: 07/10/2023

"Ice maker bail arm motor is dead, will order new one.; ordrng 1 W11284458 (icemaker)"

We serviced a

FRIGIDAIRE RANGE

Model FGEH3047VFB

Near Leicester, MA 01524

Angel R.

Job Details: 07/10/2023

"Found touchpad screen locked, unlocked it. Tested ok."

We serviced a

WHIRLPOOL WASHER

Model WTW57ESVW1

Near Leicester, MA 01524

Angel R.

Job Details: 07/10/2023

"Set machine to drain and spin and seems to be working fine. Found no issues, advised customer on proper user care."

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US3A

Near Grafton, MA 01560

Angel R.

Job Details: 07/10/2023

Inlet valve stuck open once wash starts. Will order new one.; ordrng 1 5304525044 (Fill valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Walpole, MA 02081

Angel R.

Job Details: 07/10/2023

Solenoid needed to be pushed down on 3 way valve. Seems ok asked customer to keep an eye on temp next 36 to 48 hours. Compressor was replaced last year by d&s.

We serviced a

LG WASHER

Model WM3400CW

Near Franklin, MA 02038

Angel R.

Job Details: 07/10/2023

"Spring clamp in bellow came off, re-seated it. Tested ok."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Ludlow, MA 01056

Roger R.

Job Details: 07/10/2023

"Found unit noisy during agitation. Will need new gearcase. Will order and return asap. ; ordrng 1 W11449840 (W11449840), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SDSM00

Near Waterbury, CT 06704

Martino S.

Job Details: 07/07/2023

"Check unit for noise operations as per customer complaint, check freezer fan motor operation working normal, remove back cover and found condenser fan blade hitting motor bracket due to loosening. Tighten bracket securely and adjust fan blade and check unit working to specs."

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Springfield, MA 01103

Gary V.

Job Details: 07/07/2023

"Loaded with suds. Unit was loaded soap suds and faulting out, cleared suds and tested fine. Office will bill out."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Huntersville, NC 28078

Mark C.

Job Details: 07/07/2023

Unit is freezing over in the fresh food causing high temperatures due to a faulty door gasket. Quoted 503.00; ordrng 1 W10846057 (Gasket)

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Springfield, MA 01103

Gary V.

Job Details: 07/07/2023

Main acu faulting on communication error and wont reset. Call with estimate.; rqstng P&A on 1 W11239098 (Main acu)

We serviced a

MAYTAG MICROWAVE

Model MMV6190FZ04

Near South Hadley, MA 01075

Gary V.

Job Details: 07/07/2023

"Concern is erratic cooking temps and certain options not working, ui buttons all responsive but main acu relay sticking closed then not closing at all. Will submit for parts research and call for return date.; rqstng P&A on 1 Mainacu (Main acu)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Tolland, CT 06084

Roger R.

Job Details: 07/07/2023

Found unit sweating heavily in the refrigerator section. Checked door and found sticking out at bottom. Will order new fresh food door and return to install. ; ordrng 1 LW11091610 (Door fip) and 1 W11223753 (Badge)

We serviced a

WHIRLPOOL DRYER

Model MED6630HC1

Near Tolland, CT 06084

Roger R.

Job Details: 07/07/2023

Found unit has a bad heater. Will order and return to install asap. ; ordrng 1 WP3387747 (ELEMENT)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Sterling, CT 06377

Roger R.

Job Details: 07/07/2023

Found unit ok at this time customer complaint of ice at bottom of evaporator. That checks ok. Water was slow but flowing. Recommend having house supply to refrigerator checked. Water flows adequately without filter in place.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Plainfield, CT 06354

Roger R.

Job Details: 07/07/2023

"Installed new compressor and filter that was in the box also installed new coupler. All checks okay. ; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Thompson, CT 06277

Roger R.

Job Details: 07/07/2023

"Found unit has a frozen line inside the freezer door. Ice maker fill test fill at bottom of door but not through door into the ice maker. Unit will need a new freezer door assembly. ; rqstng P&A on 1 LW11026425 (Door, freezer), states that autho needed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Woodstock, CT 06281

Roger R.

Job Details: 07/07/2023

Installed new freezer door and checked all okay.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Woodstock, CT 06282

Roger R.

Job Details: 07/07/2023

Not at home.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Huntersville, NC 28078

Mark C.

Job Details: 07/07/2023

Units front left roller has broken off the adjuster. Quoted 383.94 installed new adjuster assembly unit is fully operational.; used 1 W10712395 (ADJUSTER) from stock

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Waterbury, CT 06704

Martino S.

Job Details: 07/07/2023

"Check unit as per customer complaint no start no operation. Customer state unit went off balance while washing blanket and pillows and door stays lock, she breaks the door lock to get it open. Unit needs door lock replace to get operation going, customer decline estimate of door lock repair uncertain something else might also be wrong with the unit.; dspstn on spec-tagged invntry: 1 W11162438 CNTRL-ELEC"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Meriden, CT 06450

Jimmy R.

Job Details: 07/07/2023

"Tested dryer and found unit had blown thermal fuse again, replaced and ran unit and found when no clothes in machine unit would cycle heat once adding clothes on a times dry cycle heat would stay on and never shut off, replaced thermal fuses, heater and retested unit found same thing not cycling heat off, moved timer back and forth and heat cycled tried again and heat cycled timer contacts faulty causing issue of over heating. Will order new timer and temp switch to be safe ; ordrng 1 WPW10185982 (Timer) and 1 W11050715 (Switch), used 1 WP3392519 (Thermal fuse), 1 279838 (Heater), and 1 WP3387134 (Thermostat) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28226

Vincent O.

Job Details: 07/07/2023

Dryer vent severely clogged.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28270

Vincent O.

Job Details: 07/07/2023

Installed new outer tub. Tested and verified proper operation. No leaks. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Bloomfield, CT 06002

Ruben C.

Job Details: 07/07/2023

Checked unit found auger yoke stripped not dispensing ice ordering auger motor. Yoke and divider block; ordrng 1 WPW10309864 (Divider block) and 1 WP67006341 (Gasket) and 1 W11671282 (Auger motor) and 1 W11378860 (Washer) and 1 WP63052-2 (Yoke)

We serviced a

MAYTAG REFRIGERATOR

Model MFX2570AEM4

Near Meriden, CT 06451

Jimmy R.

Job Details: 07/07/2023

"Tested ice maker and found unit would just keep cycling never filling with water to make any ice, jumped out ice maker v-l and ice maker filled valve ok ice maker faulty. Replaced ice maker and unit cycled and filled as designed advised customer to give unit 24 hrs to fill with ice. Checked all other operations and unit is now working to specs ; used 1 W10882923 (ICE MAKER) from stock"

We serviced a

GE RANGE

Model CGS980SEM3SS

Near Simsbury, CT 06089

Ruben C.

Job Details: 07/07/2023

Checked unit needs oven ignitor looks different than truck stock gave cust estimate for ignitor

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Avon, CT 06001

Ruben C.

Job Details: 07/07/2023

Checked unit has slight bulge on top left rear corner cuasing unit to be very tight with cabinet cust going back to dealer

We serviced a

KITCHENAID DISHWASHER

Model KUDE50CXSS1

Near Avon, CT 06001

Ruben C.

Job Details: 07/07/2023

Checked unit unit is in control lock touchpad on cancel and control lock not functioning gave cust estimate for panel

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 07/07/2023

Complaints refrigerator is developing frost on the left-hand side door is not opening and closing properly. I found bin was not properly installed. Door was also not properly installed on the top left screw that holds door to the hinge receiver. It was not attached to the hinge upon arrival. it was on the inside of the hinge versus the outside of the hinge. I took the door off re-situated been on the bottom. Make sure it was properly installed by reformed door gasket gasket was also not ceiling due to door not being properly installed tested operations door is now opening and closing properly. No additional issues found with refrigerator section only in freezer section did it need repairs.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Cromwell, CT 06416

Jeremy B.

Job Details: 07/07/2023

Installed new ice maker. Cycled power off for a few mins and ice maker cycled properly. Please allow 24hrs for ice production.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Charlotte, NC 28227

Vincent O.

Job Details: 07/07/2023

Installed new sump/motor assembly. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Southington, CT 06489

Jimmy R.

Job Details: 07/07/2023

"Tested unit and found ice maker stuck in a dumping cycling making a loud grinding noise, checked and found ice maker gears stripped out causing unit to not grab and cycle ice maker is faulty. Replaced ice maker and ran diagnostics ice maker now cycling and filling to specs ; used 1 W10873791 (ICE MAKER) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Gastonia, NC 28054

Ryan S.

Job Details: 07/07/2023

"Customer complained unit leaking, ran service mode and no error codes present. Ran unit in normal wash and unit filled and started washing and hit cancel drain, unit started leaking at drain pipe in home, showed customer. No leaks found under unit anywhere , no hoses leaking or cracks in tub. Informed customer to secure drain line with zip tie, customer had moved unit out and had to move it back to where they wanted it. Showed customer how to use leveling legs to ensure unit was level when moving it back. verified proper operation."

We serviced a

KITCHENAID WALL OVEN

Model KOCE500ESS20

Near Unionville, NC 28110

Jonathan J.

Job Details: 07/07/2023

"Complaint oven will intermittently not get hot will follow directions on recipe and food like frozen pizza after 20 mins will still be frozen. Will cancel and restart oven and it will cook properly after canceling cycle. I found all elements are heating properly in oven. Issue started about 5 weeks ago but has been increasing more frequently occurring. Getting worse and worse with no heat. I suspect relay is failing in main control Im ordering main control temp upon arrival are as follows. First 2 are preheat temps 378,333,384,355.,379,343,375,348,375,343,=2163/6=average 360.5 degrees I calibrated oven 10? colder to give it an egg sack to average of 350? what is concerning to me is the fact of the customer says itll be room temp in oven but it will say preheat complete at 350? in the oven. I could not duplicate, but I am going off of what customer stating. ; ordrng 1 W11448962 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 07/07/2023

Complaint dryer is not heating. Timer is not moving either. I found dryer has a blown fuse on the heating element. Also found timer did not have voltage proper going to it timer is a 240 V timer as soon as I replaced The fuse timer. Started working just fine. Dryer is now heating timers counting down. No additional issues. Found with dryer today. ; used 1 279816 (THERMAL KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 07/07/2023

"Complaint unit is unresponsive I found Complaint true unit says loc but when loc button is belt unit is unresponsive found Technical Service Pointer #: W11481344 Action Required: MandatoryRelease Date: August, 2020 replace acu hmi has leds that will not turn on in diagnostics so am ordering hmi as well. Office to call customer when parts come in. ; rqstng P&A on 1 W11322905 (Control) and 1 W11319991 (Hmi), ordrng 1 Helper and 1 2xtime"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW0

Near Wolcott, CT 06716

Martino S.

Job Details: 07/07/2023

"Check unit as per customer complain not draining and spinning. Put unit into drain and spin cycle unit drain slowly with no spin operation, remove excess water from basket and drain through drain tube. Open drain pump and clean pump removing rug backing and lint build up. Close pump and put unit into wash cycle and check drain and spin operation unit check working to specs."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM02

Near Wolcott, CT 06716

Martino S.

Job Details: 07/07/2023

"Check unit as per customer complaint making noise, found freezer door gasket out of liner causing warm air to get in. Ice build up on evaporator fan grill and frosted exterior causing fan blade to hit ice and making noises. Clean ice and frost from interior, replace gasket into retainer then heat gasket to seal as design. Check unit working to specs and inform customer of door closing."

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Huntersville, NC 28078

Mark C.

Job Details: 07/07/2023

"Unit is not open due to the door separating due to pressure placed on it from the door release. Contacted tech line spoke with rob. Techline states cant advise on coverage patched through to trade partners and given an Sr7736802890. At trade partners spoke with Barbie, trade partners states it is covered because it prevents operation of the unit.; rqstng P&A on 1 W11386244 (Door)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Huntersville, NC 28078

Mark C.

Job Details: 07/07/2023

Customer states unit is making a grinding noise when large loads are present. Found units gearcase. Is slipping when force is applied.; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11550891 (Wasplate)

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Gastonia, NC 28054

Ryan S.

Job Details: 07/07/2023

"Return to install parts ordered. Installed control board first, powered on and made sure model number transferred. Installed new UI then cycled factory wifi 5 times. Ran calibration then component activation to check all functions. Verified proper operation."

We serviced a

KITCHENAID OVEN

Model KOSE500EBS05

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/07/2023

"Customer complained unit not heating properly, also said oven light comes on by itself sometimes. Found no error codes in memory, found bake and broil elements working. Found door switch is faulty and not always working . Ordering door switch assembly. Informed customer office will call when parts come in. ; rqstng P&A on 1 W10883049 (Door latch)"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/07/2023

Returned to install parts ordered. Installed new motor and blower wheel. Had to cut off old blower wheel. Reassembled unit and ran on timed dry to test function of heater and drum . Verified proper operation with no noises. ; dspstn on spec-tagged invntry: 1 279787 MOTOR and 1 WP697772 BLOWER WHEEL

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Gastonia, NC 28052

Ryan S.

Job Details: 07/07/2023

"Customer complained of torn bellow. Upon arrival found bellow torn at front bottom section. Customer had p&L authorization, replaced bellow from ts. Reassembled and ran to check for leaks, no leaks dented. Verified proper operation. ; used 1 W11314648 (BELLOW) from stock"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 07/07/2023

"Customer complained unit not spinning and getting off balance really badly. Upon arrival found out of balance error. Found due to service pointer w11684122 basket is faulty and doesnt have QR code. Ordering New basket and suspension, Informed customer basket will be delivered to home, when basket arrives open box and check for damage. Call office to inform of damage or not and to schedule return call. ; rqstng P&A on 1 W11172199 (Basket), ordrng 1 W11217817 (Suspension)"

We serviced a

AMANA FREEZER

Model azc5216lw0

Near Windsor Locks, CT 06096

Chuck M.

Job Details: 07/07/2023

Customer complaint is that chest freezer is dripping water and leaking from back wall and underneath. Called Techline and determined freezer has an insulation void within the cabinet. Whirlpool Product Resolution team will contact customer. SR7736804550.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Granby, CT 06060

Chuck M.

Job Details: 07/07/2023

Arrived to replace door panel. Screws and studs for door handle are too tight and screw will break off inside stud. Ordered screws and studs. Left new panel with customer. Original panel is still on dishwasher. ; ordrng 2 W11157086 (stud)s and 2 W10826179 (screw)s

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW0

Near Charlotte, NC 28216

Robert A.

Job Details: 07/07/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Middletown, CT 06457

Jeremy B.

Job Details: 07/07/2023

Quoted customer and they refused. They have a service contract and will call them to dispatch the call to us.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Mint Hill, NC 28227

Vincent O.

Job Details: 07/07/2023

Found grinding noise coming from damper motor. Replaced diffuser. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ

Near Mint Hill, NC 28227

Vincent O.

Job Details: 07/07/2023

Installed new door gaskets.; dspstn on spec-tagged invntry: 2 W10830055 DOOR GASKET

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Charlotte, NC 28215

Vincent O.

Job Details: 07/07/2023

Installed new top and side panel. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Charlotte, NC 28213

Vincent O.

Job Details: 07/07/2023

Found evap frozen over causing poor cooling and no ice. Order and replace harness. Instructed customer that unit will need to be thawed 24hrs prior to return. ; ordrng 1 W11566892 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Charlotte, NC 28269

Robert A.

Job Details: 07/07/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED6120HC3

Near Charlotte, NC 28262

Robert A.

Job Details: 07/07/2023

"Cx complaint that the unit turns off during cycles. I inspected the unit to confirm the complaint. The unit has decent airflow, heats and tumbles. I allow 2 timed dry cycles run for 35min. Neither cycle stopped early. I suggested the cx record a video of the issue. The unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Indian Trail, NC 28079

Jeff L.

Job Details: 07/07/2023

Replaced cap tube checked all components ran thru normal cycle. Unit ran and checked ok

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Weddington, NC 28104

Jeff L.

Job Details: 07/07/2023

Replaced 5 of the 6 lights in the freezer when I got to bottom left and popped light out of liner the harness and wires came with the light fixture. Looking at notes I see John noticed it when he was out here because he mentioned possibly a non repairable issue. I called tech line and spoke with (Steve) SR # 7736805704 its been sent to review Steve mentioned they may call me and ask some questions. At this time Steve and I have deemed non repairable

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Charlotte, NC 28277

Jeff L.

Job Details: 07/07/2023

"Tore down washing machine and replaced gear case and cam assembly. Put unit back together and when running it thru test mode I had a loud squeaking noise during agitation. I removed agitator and wash plate and the unit was quiet with normal operations. Put wash plate and agitator back on noise starts again. At this time we will need to order wash plate and agitator along with bolt. Rescheduled customer for next Friday morning; ordrng 1 W11223765 (Screw) and 1 W10836692 (Agitator) and 1 W11397111 (Wash plate), dspstn on spec-tagged invntry: 1 W11454372 GEARCASE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Clover, SC 29710

Mitch H.

Job Details: 07/07/2023

"Checked and found display completely blank and not responding to any inputs. Replaced UI, tested, now operating properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Clover, SC 29710

Mitch H.

Job Details: 07/07/2023

"Found water flow is good with filter removed. Customer says filter is only 1 month old. She had another new filter. Installed filter, dispenser operating properly.; dspstn on spec-tagged invntry: 1 EDR2RXD1 WATER FILTER"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Clover, SC 29710

Mitch H.

Job Details: 07/07/2023

"Disassembled washer, removed and replaced outer tub. Reassembled washer, ran calibration and test cycle, all components and operation tested good. Operating as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Clover, SC 29710

Mitch H.

Job Details: 07/07/2023

"Took microwave down, removed outer cabinet. Replaced filter board, tested while sitting on counter, operating properly. Reinstalled, tested again, operating properly."

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WTW8127LC1

Near Fort Mill, SC 29715

Mitch H.

Job Details: 07/07/2023

"Removed broken strike. Installed new strike. Tested, operating properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Rock Hill, SC 29732

Mitch H.

Job Details: 07/07/2023

Replaced cams and shims. Reinstalled door. Adjusted pivot. Door now closing properly.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Blacksburg, SC 29702

Mitch H.

Job Details: 07/07/2023

"Removed blower wheel and motor. Replaced motor and wheel. Reassembled dryer. Tested, all operating properly."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Charlotte, NC 28278

Ryan S.

Job Details: 07/07/2023

"Came to replace parts ordered, installed new control board. Set water to Tap cold and only cold valve came on in quick wash. Set to hot and hot valve came on with correct water through each valve from home. Informed customer only tap cold setting uses ONLY cold water . If cool setting is too warm use cold or tap cold depending on customer needs and hit water temp at home. Verified proper operation"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/07/2023

"Complaint unit is not washing laundry properly has thick white spots occurring on clothing. Unit is brand new and barely using any soap does not matter if Im using soap or not even if washing machine is run empty. I found no oversizing occurring during diagnostic cycle. I found all water valves are working properly. No error codes and fault. History unit is extremely loud during the agitation, cycle and spin cycle Drive belt is also squealing and slipping. Unit will need lower end replaced and agitator. Office to call customer when all parts come in. ; ordrng 1 WPW10006384 (BELT) and 1 W10721967 (CAM KIT) and 1 W11551646 (Spanner nut) and 1 W11656227 (Agitator) and 1 W10752187 (Screw), used 1 W11449840 (GEARCASE) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/07/2023

Complaint dryer is taking longer than expected to dry. I found dryer vents directly outside filter. Screen was completely clogged. I clean filter screen outside dryers turning on fine. No additional issues found with dryer at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0B

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 07/07/2023

"Complaint refrigerator making noises / whistling. Upon arrival refrigerator was in defrost mode ice was in ice bin to a level that was preventing new ice from being made ice was clumpy in bin. Door handle on freezer was extremely loose causing a clunk noise when pulled. Fresh food door was scraping hinge creating noise as well I adjusted hinge tightened handle, compressor is making loud whistling noise but is cooling fine very irritating abnormal noise unit is dispensing ice and water fine. Whistling noise is compressor noise when unit is slid out of hole witch unit is extremely wedged into cabinetry area is sitting on top of quarter round on left side quarter round should be removed so fridge can slide and fit properlyunit is quieter but still very hi pitched unit will need compressor compressor is on backorder is a will calm when parts come in ; ordrng 1 W11580057 (Compressor) and 1 2xtime and 1 876765 (Tube kit) and 1 W11506635 (COUPLER 6 NF MS SV)"

We serviced a

WHIRLPOOL DRYER

Model WED90HEFC

Near Davidson, NC 28036

Mark C.

Job Details: 07/07/2023

Units lint filter housing has separated replaced housing unit is fully functional.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Charlotte, NC 28212

Robert A.

Job Details: 07/07/2023

Cx complaint that the agitator will not stay in place. I inspected the unit to confirm the complaint. I found the wash plate is separating on the edge near the agitator not allowing the agitator to sit in place. The unit needs a new washplate to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11510461 (Wash plate)

We serviced a

KITCHENAID REFRIGERATOR

Model KUID508HPS01

Near Marvin, NC 28173

Jeff L.

Job Details: 07/07/2023

Please see ticket #393336 for all details

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Charlotte, NC 28205

Robert A.

Job Details: 07/07/2023

Cx complaint that the unit is freezing food in the RC. I inspected the unit to confirm the complaint. I found the FC is working fine and the RC temp is good (38degrees). I noticed the cx food placement is causing poor airflow. On each shelf the items are against the rear wall not allowing good airflow. I suggested to adjust the food placement and place veggie in the designated drawer to prevent freezing. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Charlotte, NC 28205

Robert A.

Job Details: 07/07/2023

I installed the ordered parts and tested the unit for the cx. The water valve leading to the unit leaks when its being turned on or off. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI0FSAXVY011

Near Prospect, CT 06712

Jimmy R.

Job Details: 07/07/2023

"Checked over unit and found freezer building up frost and draws hard to open due to ice build up, checked over freezer door gasket and found bottom part not sealing causing warm air to get in and unit to build up frost. Heated gasket to create a good seal melted all ice and also greases tracks on freezer door and bins due to not rolling out smooth, vacuumed out condenser due to lint build up. checked over all operations and unit is now sealing and operating to specs"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 07/07/2023

"Tested oven and found when trying to heat unit up on a bake cycle unit would not light, checked ignitor and found getting voltage just not sparking, moved ignitor closer to burner to try and help light and same issue ignitor would come on and click several times bf lighting then sometimes would not light and it would shut down. Unit needs new ignitor and bake ignitor harness to be safe will order parts and return ; ordrng 1 W11524031 (Ignitor bake) and 1 W11161843 (Bake ignitor Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 07/07/2023

"Checked over Ice maker and found unit not cycling to make ice checked power to ice maker and 120v present ice maker faulty. Replaced ice maker and cycled unit, ice maker now working and operating to specs ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Charlotte, NC 28213

Vincent O.

Job Details: 07/07/2023

No problem found with unit. Items are packed in and in the path of airflow from damper. Instructed customer on proper loading and use of machine. Adjusted temp as well.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Mooresville, NC 28115

Mark C.

Job Details: 07/07/2023

Unit is not making ice due to a faulty on off switch replaced ice maker unit is fully operational.

We serviced a

MAYTAG DRYER

Model MED9700SQ0

Near Enfield, CT 06082

Chuck M.

Job Details: 07/07/2023

Arrived to diagnose dryer for not starting. Customer stated that control on button does not work. Control on button worked each time attempted. Console is NLA if issue returns. No service fee collected.

We serviced a

SAMSUNG RANGE

Model NE59J7630SS

Near Enfield, CT 06082

Chuck M.

Job Details: 07/07/2023

Customer complaint is that oven has error code C21. Oven over heated during bake. Verified error code. Tested oven sensor and it checked ok. Control not reading temperature properly. Quoted customer P&L. Customer will decide later.

We serviced a

LG WASHER

Model WM3488HW

Near Belchertown, MA 01007

Mike K.

Job Details: 07/07/2023

"Unit is not draining, pump is humming, verified pump is not turning, quoted for pump and labor. Accepted ; ordrng 1 4681EA2001T (Drain pump)"

We serviced a

AMANA WASHER

Model NTW4516FW1

Near Ware, MA 01082

Mike K.

Job Details: 07/07/2023

"Replaced control board per previous diagnosis. Ran recalibration cycle, ran self diagnostic cycle, completed both tests fine. Ran normal cycle, deep fill, went through sensing/ fill and into agitate. Cancelled and ran drain/ spin. cycle and went into spin properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Amherst, MA 01002

Mike K.

Job Details: 07/07/2023

"Unit under wp 1yr warranty per service bench.Unit not cooling in rf, Evap and compressor running, also frosting in fr.Unit has a large gap between casing and liner at bottom of rf. Called techline.(had to go down street for service). They want us to seal it.Sealed gap and steamed clear return air vents. Verified airflow from freezer to rf; used 1 482338 (Silicone) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Amherst, MA 01002

Mike K.

Job Details: 07/07/2023

"Under 1yr wp warranty per service bench. Has been getting intermittent F9e1 errors, sometimes needing multiple attempts to drain fully.Tested with normal fill and cancel, drained out fine and quickly. Removed drain pump and pump intact, no broken pieces and sump clear, replaced pump and tested again, drained fine with new pump.; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB1

Near Amherst, MA 01002

Mike K.

Job Details: 07/07/2023

Replaced tub assy. Unit has yet to be installed so left as it was on arrival. Model/serial tag was transferred onto back of toe plate as adhesive layer did not come off when pulling tag

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Westfield, MA 01085

Mike K.

Job Details: 07/07/2023

"Unit not tumbling, motor running. Found seized pulley and cracked belt, replaced and is operating fine.; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204DSS

Near Newington, CT 06111

Jeremy B.

Job Details: 07/07/2023

Customers complaint is dishwasher leaking. Inspected and found door gasket wrapped and not sitting in place. Replaced gasket and tested all checks ok. ; used 1 W11177741 (GASKET) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Newington, CT 06111

Jeremy B.

Job Details: 07/07/2023

Food freezing in fresh food section. Found 10 in freezer and 35 in fresh food section. Compressor running and fans running needs new control. ; ordrng 1 W11594670 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model IBMS1455WW0

Near Newington, CT 06111

Jeremy B.

Job Details: 07/07/2023

Found start button broken causing button not to be pressed. Popped out button and was able to start machine but turn table motor not running. Needs new. ; ordrng 1 W11086664 (Button) and 1 W11116990 (Holder) and 1 W10911403 (Turntable motor)

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS20

Near West Hartford, CT 06117

Jeremy B.

Job Details: 07/07/2023

Customers complaint is oven operating too cool. Preheated to 350 and took cycling temps.found oven cycling properly. ; O-emld tckt

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Middlebury, CT 06762

Jimmy R.

Job Details: 07/07/2023

"Ran dryer threw a diagnostics cycle and found errors F4e3 restricted air flow f2e1 stuck key f4e4 line voltage error checked voltage and restriction and found 120v on each leg and 240v across terminal block, checked venting and found clean and clear customer had replaced outside vent with new internal hanging vent with good air flow. Checked heating and found heat coming on but cycling right off heater is short cycling due to faulty thermal cut off and cycling thermostat. Will order new thermostat kit and return ; ordrng 1 280148 (Thermal cutoff)"

We serviced a

WHIRLPOOL OVEN

Model MGT8885XS00

Near West Hartford, CT 06117

Jeremy B.

Job Details: 07/07/2023

Left two burner valves seized needs new. Quoted customer. ; ordrng 1 WPW10204705 (Valve burner assy)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near East Hartford, CT 06118

Jeremy B.

Job Details: 07/07/2023

Washer not filling properly. Ran diag found f8e1 checked water supply and its good. Found valve jammed up and corroded need new water valve. ; rqstng P&A on 1 W11127357 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Suffield, CT 06078

Chuck M.

Job Details: 07/07/2023

Customer complaint is that water and ice not working. Inspected and found filter is full and needs to be replaced. Customer has well water and hard water. Advised customer to replace filter.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Charlotte, NC 28262

Ryan S.

Job Details: 07/07/2023

"Came to replace ice maker , ice maker had ice but not making ice. Installed new icemaker, Unit didnt have a icemaker test function in service mode. Temp In freezer was 0?. Water is working to ice maker due to icemaker being full. Verified proper operation."

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