"Installed all new parts. Ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE 1 W11116592 CNTRL-ELEC , and 1 W11454734 GEARCASE"

Installed new door all checks ok.

"Door is dented at hinges, customer closed on the home more than 30 days ago customer states unit wasnt installed when he closed. Awaiting delivery paperwork to get the door covered."

Support broken in box ordering replacement needs rescheduled.; ordrng 2 W10909479 (Support)s

Unit not closing due to misaligned door interlock. Adjusted catch unit is fully operational.

Installed new tub ring. Tested and verified proper operation. All functions check ok.

Installed filters manifold and spray arms. Spray arms are spinning. Advised customer to run water at sink for approximately 20 seconds because thats how long it took for water to reach temperature.

7736968722 called techline to document needs new main harness was burnt gave cust estimate cust is not repairing at this time diagnosis covered

Replaced slides tested operation normal door closing normal

Upon removing the fresh food door switch I found that the wires are foamed in place and I cannot reattach the wires to the new switch. Called whirlpool tech support. SR number 7736969650Under review for replacement. ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found the compressor, evap fan and condenser fan are running fine. I checked the FC evap wall, it was covered in ice. I removed the evap cover and ice. I noticed the defrost heater (brown wire) was not secure. I secured the connector and thoroughly wrapped in foil tape. I tested the heater as well, its good to go. The unit is working as designed."

Found f2e1 touch panel issue. Ran diagnostics and verified all working components operating properly. Verified proper draining. All functions check ok check ok at this time. Performed hard reset on unit. Unit seems ok. Any further issues customer would need control replaced. Customer will buy new if issue returns.

"Replaced drain pump, tested ok.; dspstn on spec-tagged invntry: 1 W10876537 DRAIN PUMP"

"Tested unit and found once unit ran for a few min on high heat machine would start to squeal, checked noise and found coming from inside unit. Removed drum and checked idler and rollers found rollers making noise and idler squeaking, replaced all parts with repair kit lubed and reinstalled. Ran dryer and all operations are now working to specs ; used 1 4392067 (DRYER REPAIR KIT) from stock"

Replaced icemaker and cs to monitor

Fresh food door not sealing Causing ice on fan. Pushed gasket in place all checks ok.

Customers complaint is refrigerator making sparking noise. Noise coming from icemaker. Icemaker not hooked up and trying to cycle.

"Inspected and found broken lid switch, will order and return.; ordrng 1 WP3355458 (Lid switch)"

"Arrived and floor had previous scratches and damage, had damage waivers signed and took pics. Installed new compressor and ran vacuum, checked for leaks and didnt detect any. Recharged system and cycled unit back on, frost pattern developed and unit started cooling. Please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR"

Sr 7736852412 called tech support

Unit is clunky during spin due to the hoses vibrating against the wall. Adjusted unit unit is fully operational.

Found unit will not properly operate and will not enter diagnostics. Lid lock clicking as well. Order and replace control and lid lock. ; ordrng 1 W11513248 (Lid lock) and 1 W11513246 (Control)

Found sensor dry not workin properly. Timed cycle work fine. Checked am verified vents are clear. Order and replace sensors and control ; ordrng 1 W11525996 (Control) and 2 WP3387223 (Sensors)s

"Was getting a gap when closing door, upper left. Moved hinge and still a gap. Added a washer to lower hinge of freezer door and sealing fine"

Replaced part and unit running normal. Did diagnostic cycle and unit running normal. Dispenser holding in the cabinet well.

Complaint that the unit is making loud noises while tumbling. Found bad rollers. Replaced parts and unit running normal. ; used 1 4392067 (DRYER REPAIR KIT) from stock

"Customer will reschedule says I was running late and I should not come to his home, parts was returned overnight from my bin.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT"

Replaced part and unit running normal. Ran a quick cycle and tested normal.

Complaint that the freezer wasnt closing properly. Greased up the sliders and found bad gaskets in the fresh food section. Will order parts for a return visit. ; ordrng 2 W10830055 (Gasket Fresh Food Side)s

Complaint that the unit is not cycling through properly. Found broken drain pump and wires. Will order harness wire and pump for a return visit.; ordrng 1 W11643701 (Lower Harness Wire) and 1 W11399437 (Pump)

The belt fell off pulley and rubbed into pulley went over overloading started cycle

Customer complaint is that ice maker and lights are not working. Replaced freezer LED per service pointer but lights remain out. Ordered module for FF section. Ice maker has E5 error code. Thermistor failure. Ordered ice maker. Will contact customer to schedule return visit. ; ordrng 1 W11658802 (Ice Maker) and 1 W11205082 (module)

"Wrong gear case need to return WHEN taken out of machine gear case whistling in spin cycle unit not level ; ordrng 1 W11449840 (Gear case), dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE and 1 W11130362 SUSPENSION"

"Found unit has a frozen drain and needs a new evaporator cover and drain kit. Quoted for parts and labor. Will return to install parts asap. ; ordrng 1 DA97-08433C (Cover, evaporator), used 1 DA82-01415A (DRAIN KIT) from stock"

Installed new tub due to a bent and damaged tub. Checked operation all okay.

"Only getting 54v to wash motor unable to check voltage at the control while connector is connected to the control. Unable to check voltage with connector connected to the motor no place to to your meter leads, Sr# 7736956324. Please order parts tentative P/A; ordrng 1 W10888591 (Wash motor) and 1 W10906422 (Control electric)"

Check unit as per customer clothes coming out wet not the case its the rugs. Check unit in diagnostic no fault code. Customer washing rugs that the machine unable to spin out. Check unit working to specs SR# 773695136

"Checked over machine and advised customer on cleaning unit with afresh and vinegar this will make a big difference advised to leave door and dispenser open wile not in use to dry unit out, checked all other operations and unit is working to specs"

"Inspected and found freezer door wire harness broken, and not sending voltage to ice maker. Quoted and they will call."

Installed new door

Found ice bucket and icemaker froze up ice was nothing but a big ball could not find any leaks from the flapper door gaskets or seals. I called tech-support and we went through some diagnostics and found that the icemaker fan was not running during normal cycles put it into force mode and the fan run at normal speed I was advised by tech-support to replace the control board. Spoke with Randy per (Jeff) there will be no charge for parts or labor on this call back. We will have to call customer when part comes inSR# 7736953969 (Liam); ordrng 1 w11533213 (Control board)

"Customer complained unit wont power on. Upon arrival found model and serial not showing up in entitlements. Quoted trip fee. Inspected unit and found control board not coming on, no light on control needs control. customer didnt want to fix unit at this time. Thought it was under 10 year warranty. Quoted 512.52 saved quote informed customer quote good for 30days. Collected trip fee. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

"Inspected and found drive motor pulley and belt broken, will submit estimate and call.; rqstng P&A on 1 W11283592 (Drive motor) and 1 WPW10006384 (Drive belt)"

"Retuned to install parts ordered by previous tech. Installed control, board, filter board and thermostat. Verified proper operation by water test after install."

Fresh food section not cooling. Found damper opening and closing and even frost pattern on evap. Evap fan not running but getting power needs new motor. ; ordrng 1 W11578030 (Evap fan)

"Installed new basket and gearcase. Upgraded actuator. Ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE , used 1 W10913953 (ACTUATOR) from stock"

"Removed and replaced the evaporator coil and related parts. Reassembled, charged with nitrogen, checked for leaks, none found. Let sit for 20 minutes under pressure, no loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct refrigerant charge of 47g. Tested, operating and cooling properly."

"Tested and Verified customer complaint.Found F7E5 shifter error. Checked shifter, connected correctly and arm is in clutch fork. Ordering shifter and clutch.; ordrng 1 W11212745 (Actuator) and 1 W10721967 (Clutch)"

"Checked and found damper not closing properly and ice box fan noisy and running constantly. Ran diagnostics, temp in RC compartment at 38 but thermistor shows 52. Thermistor out of range. Requesting P&A for damper, control, fan motor and thermistor.; rqstng P&A on 1 WPW10127427 (Control) and 1 WPW10310240 (Control) and 1 WPW10162697 (Fan motor) and 1 12002355 (Thermistor)"

"Arrived, unplugged microwave. Removed and replaced control board. Reassembled, tested, light and all other functions operating properly."

"Tested and found that lid would lock but motor would only hum. Replaced capacitor, tested, operating properly.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W11395618 (Capacitor) from stock"

Replaced control unit is now functioning comp started operating advised cust to let unit run for 24 hours before filling unit

7736955324 checked unit found ice maker getting voltage but no harvest also found left hand top cover is not staying place unless u put somthing on it ordering ice maker cust not replacing cover; ordrng 1 W10908391 (Ice maker)

Checked unit found gearcase making noise in spin inner basket not center could not get washplate off ordering gearcase basket and washplate ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W10752187 (Screw) and 1 W10752283 (Washplate) and 1 W11513244 (Basket inner)

Unit under 1 yr wp warranty per service bench. Broken lid strike. Replaced and started normal cycle fine.; used 1 W11457841 (STRIKE) from stock

"All functions test as working properly, fills,recirculates, agitates, drains and spins fine.Cs has been getting odor and some spotting on clothes. Made sure boot holes are clear and suggested leaving door open after use and running clean cycle with afresh a couple of times to clear internal build up."

Replaced drain pan.

"Unit under 1yr wp warranty, took photo of receipt.F3e2 moisture sensor failure f2e1 stuck key or key held too long. Tested moisture sensor in diagnostics wet finger across sensor turns off drum light which indicates passing test. Checked outlet thermistor 7.6kohm which is correct for current temp. Neither j14-3 or 6 indicate continuity to ground. Per tech sheet, replace acu.; ordrng 1 W11525996 (Control) and 2 WP3387223 (Moisture sensor) and 1 WPW10298258 (Harness)"

Valve threads damaged on arrival. Worked supply on fully. Tested on normal cycle and No leaks found.; used 1 W11434044 (Valve) from stock

Replaced water inlet valve. Turned water back on and advanced icemaker to turn on valve. Icemaker filled fine and no leak found

"Customer says they can use powdered soap ok, but the liquid is running down side of machine, believes is leaking from dispenser. Spill looks to be coming from the container of soap above, not from the machine. Put some soap in dispenser and ran quick wash. Cleared out soap fine and no leaking. Dispenser is very stiff coming out and front keeps coming off. Ordering dispenser assembly.Office will contact customer when authorization is received and parts have arrived, to schedule return.; ordrng 1 W10575334 (Dispenser assy) and 1 WPW10446403 (Dispenser handle), dspstn on spec-tagged invntry: 1 WPW10435242 VALVE"

Found sensor at rear bulkhead broken off. Needs new. ; ordrng 1 W10853313 (Sensor)

"Found unit leaking from the tub on the right side near the back. The tub appears to have been damaged upon delivery and is dented. This is at the seam on the bottom of the tub. Unit will need a new tub. ; rqstng P&A on 1 W11409866 (Tub, complete), ordrng 1 2timejob (Extra time)"

"Found unit leaning heavy towards front. Unit need new tub supports, tub top and new belt. Customer chooses to replace unit.Paid $129 cash"

Found unit not running and compressed was unplugged from harness. Also drain pan completely full. Found defrost circuit ok but compressor running even when control is off. Will need new control. Quoted $179.99 plus labor. ; used 1 WPW10503278 (CNTRL-ELEC) from stock

"Cx complaint that the unit is making a rattling noise and there is no duct hose. I inspected the unit to confirm the complaint. I found the unit heats, tumbles and has good airflow. The rattling noise is from an object stuck in the drum seal. I removed the object and tested the unit for the cx. The unit is working as designed. The duct hose should have been installed at installation. I suggested for them to call RAC to request the duct hose for proper use."

I installed the ordered part and tested the unit for the cx. The unit is working as designed. When I put the agitator back in place I noticed it has trouble sitting correctly with the new washplate. The washplate damage has caused splitting on the agitator. The agitator needs to be replaced as well to avoid a future callback. Im ordering the part to resolve the issue.; ordrng 1 W11614636 (Agitator)

I installed th ordered parts and tested the unit for the cx. The unit is working as designed.

"Cx complaint that the griddle is not working, LF burner is difficult to rotate and the unit is giving new error codes since the last visit. I inspected the unit to confirm the complaint. The LF valve axle is bent. The griddle was not connected back to its original state, I secured the wires and tested the griddle its good to go. The unit is flashing f2e1 and f3e0 was stored. I installed the ordered parts, the units control is good to go. The unit needs a new LF valve and temp sensors. Im ordering the parts for the return visit.While in the van after the call the cx came out and said the griddle sparked when they turned it on. I went in and confirmed that the element connectors came loose when I removed replaced the control and sparked on the frame. I secure the griddle element wires but no heat from the griddle. I checked incoming power to the griddle, 0 across the 2 wires and 119v from each to ground. The griddle switch needs to be replaced. The ohms of the griddle is 42.3 ohm, its good. Im ordering the switch to resolve the issue.; ordrng 1 WPW10371235 (Dual valve) and 2 WPW10131825 (Temp sensor)s and 1 WPW10116113 (Griddle switch)"

Found new compressor seized and blowing overload. Order and replace compressor. ; ordrng 1 W11580057 (Compressor)

Found icemaker in off position causing no ice condition. Turned ice maker on. Ran diagnostics and verified proper operation and fill. All functions check ok.

Found unit has been dropped and damaged causing blower wheel to knock and grind during operation. Whole frame is bent and shifted. Unit will need to be fully rebuilt from cabinet. Customer does not wish to have repaired as unit is brand new. Customer will call distributor for replacement. Will call if repair needed.

Found relay stuck open and not sending power to mag. Unit will need new control board. ; ordrng 1 W11552018 (Control)

Installed new valve unit is fully operational.; dspstn on spec-tagged invntry: 1 WP8181694 VALVE

"Customer complaint having to run stuff on medium for hour and half. Unit is running and heating normally, customer has good air flow out of dryer vent as I went outside to feel it coming out wall cap,checked venting behind dryer nothing was bent crimped or damaged. The customer uses sensor dry all the time I advised customer i will replace faulty sensor. Will come back aug 3rd am; ordrng 2 WP3387223 (Sensor)s"

Found evaporator fan motor making loud noise. Thought it may be vibration but I pushed on evaporator cover and checked all cover mounting screws they were tight. At this time Im going to recommend replacing the evaporator fan motor. Part#W11661931; ordrng 1 W11661931 (Evap fan motor)

"Found the machine making a loud noise when calling for water at dispenser,sounds like the water valve is partially defective and spitting and sputtering also ordering reservoir just in case they may be some air trapped in it. Will return on aug 4th amPart # W11482383Part # W11482382; ordrng 1 W11482383 (Water valve) and 1 W11482382 (Reservoir)"

Retuned to install parts ordered. Installed new inner tub hub and Washplate. Reassembled unit and ran both spin and agitate functions and no noise detected. Ran quick wash and unit filled and started agitating with no noise. After running unit noise came back. Found noise is from cam slipping. Inspected and replaced cam and issue stil present. Found oil on new gearcase shaft under cam .thought oil was from previous gearcase/job but found shaft has too much play and is causing cam wheel to go too low and miss cam teeth in agitate mode. This is causing noise. New gearcase was faulty. Ordering new gearcase. Scheduled return call for 8-1-23 pm. ; ordrng 1 W11454372 (Gearcase) and 1 2xtimeframe (2xtimeframe)

"Installed compressor and other parts listed, ran vacuum and checked for leaks, found no leaks, recharged system and cycled back on. Unit started cooling. Please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR , used 1 WP482338 (FOOD GRADE ADHESIVE), and 1 W11506635 (COUPLER 6 NF MS SV) from stock"

"Customer complained door snot closing all the way, upon arrival found left side door was lower than needed. Leveled left side to make door even across top. Found doors werent closing properly every time , checked both air vents to make sure nothing was obstructing openings. No ice or obstruction found, checked both gaskets and cleaned them with hot water. Gaskets look good, found hinges were loose. Ordering both door hinge kits , requires second man due to needing set of. Man to help pull unit out. Cant get top panel off without pulling unit out due to cabinet, informed customer office will call when parts come in and job is scheduled. ; ordrng 1 WPW10121046 (Extension kit) and 1 WP2307857 (Extension 2 kit) and 1 Secondman (Second man), states that autho needed"

Customer complained of f6e1 error. Upon arrival ran service mode. Found f6e1 error stored. Ran unit through service mode and Ui was intermittently working. When control and Ui are working unit is working fine . Needs control and Ui.; ordrng 1 W11506011 (Control) and 1 W11505225 (Ui)

Replaced all 3 parts all components of washer are operating normal. At this time unit ran and checked ok(Call complete)

Replaced all parts ordered. Reinstalled walll oven checked all components unit is running and checked ok(Call complete); dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT

"Inspected and found multiple problems, wash pump not pumping properly and making noise and ui display not illuminating completely, will submit estimate and call.; rqstng P&A on 1 WPW10605057 (Wash motor) and 1 W11036550 (Ui board), states that autho needed"

"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"

Found unit with a lot of moisture inside and refrigerator door not closing fully. Unit is on an unleveled floor and this has caused the refrigerator to twist causing the door to have a large gap at the top near the door handle. Recommend leveling unit and flooring. Customer to call back when unit is on a level floor.

Cleared frozen drain and installed new extension. Tested and verified proper draining. All functions check ok.

"Found worn cam not aligning properly and shifter not moving fully into position. Replaced cam and actuator. Tested and verified proper operation. All functions check ok. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

Agitator broke off wash plate needs new agitator ; rqstng P&A on 1 W11614636 (Agitator) and 1 W11510461 (Wash plate) and 1 W11510462 (Cap)

The belt fell off pulley and rubbed into pulley went over overloading started cycle

Replaced Ui started clean cycle ; dspstn on spec-tagged invntry: 1 W11319991 CNTRL-ELEC

Customer confused on how to get dryer dispatched correctly supposedly has 3year extended warranty through Lowes explained need to call Lowes

Complaint that after multiple cups of water dispensed water was warm showed customer where water reservoir is and explained it can only hold so much cold water replaced water filter

"The left rear valve shaft is bent and bezel missing needs new manifold and bezels ; rqstng P&A on 1 W10806878 (Manifold) and 1 W10814133 (Bezel), states that autho needed"

"Cx complaint that the unit has poor washing performance. I inspected the unit to confirm the complaint. I found error codes: f10e2 f5e1. I cleared the codes and ran a service cycle. All components passed with no issues. I used the DW clear door and noticed the lower the middle spray arm has trouble rotating. I examined them and noticed they both have a crack in them. The sprays arms needs to be replaced to provide better rotation and cleaning performance. Im ordering the parts for the return visit. I left the part with the cx.; ordrng 1 W11550888 (Washarm) and 1 W11545334 (Wash arm), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

Cx complaint that the units door is not closing fully. I inspected the unit to confirm the complaint. I found the door is warped not making contact with the door switch. The unit needs a new inner door assembly to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11465962 (Inner door assembly) and 1 W11310052 (Door)

"Cx complaint that the unit is not making ice. I inspected the unit to comfirm the complaint. There is no ice in the ice bin, there unit is cooling fine. I ran test 97, no water filled the IM mold. The unit needs a new fill tube with heater and IM assembly. Im ordering the parts for the return visit.; ordrng 1 W11515313 (Fill tube heater) and 1 W11646196 (IM assembly)"

Installed new control unit is fully operational.

Unit is again frosting over in the fresh food. All functions are normal and the door is sealing correctly. Per service bulletin W11512766 the only other recourse is the Ui software can be running the evaporator fan for too short of a and has since been updated to W11467021. Ordering the board replacement to resolve the issue.; ordrng 1 W11467021 (Control)

Unit is frosting in the freezer due to the door not sealing due to sticking drawer slides.; ordrng 2 W11265130 (Rail)s and 1 WPW10284682 (Rail lh) and 1 WPW10284683 (Rail rh)