Service History 475

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Foxborough, Massachusetts 02035

Aimee

Job Details: 01/29/2024

Installed lower harness calibrated and ran diagnostics to test the drainComplete

We serviced a

WHIRLPOOL OVEN

Model WFG525S0HZ0

Near Charlotte, North Carolina 28269

Jeff L.

Job Details: 01/29/2024

"The spark module was not ordered jenn placed order for it and rescheduling customer for 22-24 am; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"

We serviced a

WHIRLPOOL WASHER

Model NTW3811ST0WW

Near Charlotte, North Carolina 28213

Jeff L.

Job Details: 01/29/2024

Customer was not at home the maintenance man let me in apartment this is a brand new unit. The installers from Kimbrells did not put on drain hose. The unit is full of water being held in by factory plug. There is nothing g wrong with the unit it cant drain.Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Hebron, Connecticut 06248

Jeremy B.

Job Details: 01/29/2024

Customers complaint is washer takes a long time and gets stuck on sensing ran diag found f7e4 found play the shaft of gearcase. The slider isnt separating but needs new clutch keeps shifting intermittently. ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 01/29/2024

"Checked and found connector from user interface to main control was not fully seated. Connected properly, washer now powering on correctly. Ran DLMS calibration and diagnostics cycle. All completed properly.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 01/29/2024

Replaced hub and Washplate (had to break out Washplate to access hub) ran recalibration cycle and diagnostic cycle. Completed tests fine.

We serviced a

WHIRLPOOL OVEN

Model WFE550S0HV1

Near Mint Hill, North Carolina 28227

Jeff L.

Job Details: 01/29/2024

Replaced front right burner switch. I have replaced the switch and the burner there is nothing else to replace or causing any issues. Unit ran and checked okCall complete; used 1 WPW10434452 (Switch) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZD801

Near Monson, Massachusetts 01057

Chris B.

Job Details: 01/29/2024

Complaint that the liquids in the refrigerator side is freezing up. Found very bad frost pattern in the evaporator side. Will order parts for a return visit.; ordrng 1 W11580057 (Compressor Kit) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11109499 (Drier Tube) and 1 W11506619 (Coupler) and 1 W11578570 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

We serviced a

FRIGIDAIRE WASHER

Model ELFW7637BT0

Near Wilbraham, Massachusetts 01095

Chris B.

Job Details: 01/29/2024

Complaint that the unit has a E21 error code. Found drain filter clogged. Quoted for labor. Removed all debris and washer running normal.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 01/29/2024

"Complaint Mike microwave does not seem to cook popcorn properly. I found microwave is heating fine for a 900 W microwave. Customer is used to her old 1800 W microwave. Microwave is heating water from 78?F to 149?F in one minute microwave is popping a bag of popcorn, small bag and popcorn setting with a 5% seed count of unpopped popcorn which is normal operation. This specific model does not have a popcorn, doness level. 7738351122 file number. April 28 2023 per manufacturer as a date of purchase. Per manufacturer microwave is heating as designed for a 900 W microwave cannot adjust or do anything to change settings per manufacture."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 01/29/2024

Installed controls. Unit is cooling and lights checked ok. ; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 01/29/2024

Complaint that not filling with enough water showed customer bulky items fills with the most water started clean cycle

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 01/29/2024

Installed new latch and new control ran machine threw a wash spans spin cycle and unit is now sensing and locking then filling and operating as designed. Recalibrated unit and all operations are now working to proper specs

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 01/29/2024

Customer complained unit cutting off and cuts back on later also complained unit takes too long to Dry. Found motor faulty ordering new motor and fan wheel. Also foudn unit was pushed too far back crimping dryer vent in back. Fixed vent for customer but informed him he cant push dryer close to wall with the vent set up he has. Ordering fan and motor. Scheduled return call for 2-2-24 am. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Motor)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DBL2

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 01/29/2024

"Installed new cover for wash arm and ran machine threw a wash cycle, checked arm and unit is now spinning and washing as designed. Checked over all other operations and unit is now working to factory specs"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model PHSC39EESS5

Near Newington, Connecticut 06111

Amanda R.

Job Details: 01/29/2024

Not defrosting evaporator Heater element has no continuity needs to be replaced ; ordrng 1 242044113 (Heater)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near West Hartford, Connecticut 06110

Amanda R.

Job Details: 01/29/2024

Customer complaint that unit rocking and hoses rattling behind unit during spin leveled unit and explained that might need to secure lines behind unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 01/29/2024

Customer complaint is that refrigerator is not cooling properly in the freezer section. Refrigerator is in customers garage. Explained to customer that unit needs to be in a temperature controlled environment with temperature above 55 degrees.

We serviced a

JENN-AIR RANGE

Model JES9900BAS

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 01/29/2024

"Customer complained oven doesnt work. Upon arrival Ui wasnt responsive, some buttons didnt work and some intermittently working. All surface burners working. Needs new Ui control board. Ordering UI control board. Informed customer office will call when part comes in. ; ordrng 1 WP8507P23460 (Control board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 01/27/2024

Called customer to give eta and she explained it still randomly leaking but had it running for an hour already and had not leaked customer going to call whirlpool dosent want me to order parts yet

We serviced a

KENMORE DRYER

Model ="796.61512210"

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 01/27/2024

"Complaint of unit banging when tumbling, found two worn supports and cracked belt. Quoted for supports and belt. Approved. Cs paid in full via check # 440. Office to contact when parts come in to schedule return.; ordrng 1 4400EL2001f (Belt) and 2 4581EL2002H (Support roller)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Charlotte, North Carolina 28204

Jeff L.

Job Details: 01/27/2024

Replaced water valves and filter housing unit ran and checked ok with no leaks.Call complete; dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 01/27/2024

Replaced tub ran unit and checked for leaks unit ran and checked ok Call complete

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS24JL00

Near Charlotte, North Carolina 28210

Jeff L.

Job Details: 01/27/2024

Ran unit twice microwave was heating fine advised customers to call if neededComplete

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Charlotte, North Carolina 28210

Jeff L.

Job Details: 01/27/2024

Found a lot of gas pressure on front left and front right burner valves. Causing a delay in lighting and when it does so throws off a big flame. Ordered gas valves for good repair. Office please call customer when parts come inPart#W11384736Part#W11384739Part#W11573760Part#W11628564; ordrng 1 W11384736 (Burner harness) and 1 W11384739 (Burner harness) and 1 W11573760 (Ignitor) and 1 W11628654 (Igniter) and 2 2xframe (2xframe)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Matthews, North Carolina 28105

Jonathan J.

Job Details: 01/27/2024

Complaints refrigerator. Compressor is locked up is not start device unit will need new compressor to fix. Per sb Web compressor has five-year part and labor warranty on it. ; ordrng 1 W11506635 (Process tube) and 1 W11557425 (Compresser) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 2xtime (2xtime)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Matthews, North Carolina 28105

Jonathan J.

Job Details: 01/27/2024

I replaced all previously ordered parts I tested operation unit is now working quietly. And producing a full frost pattern on evaporator.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Matthews, North Carolina 28105

Jonathan J.

Job Details: 01/27/2024

I replaced all previously ordered parts instructed customer to download Maytag app and pair unit to WiFi so unit can update I inspected tub pressure dome made sure no flashing was present clogging pressure dome. No further issues found with washer today. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC and 1 W11457841 STRIKE

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SARXXF02

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 01/27/2024

"Water splitting flow out of dispenser, replaced separator and working properly"

We serviced a

GE DYER

Model GTD33GASK

Near Springfield, Massachusetts 01109

Mike K.

Job Details: 01/27/2024

"Unit running but not heating, found igniter with twice the resistance as new, replaced and still not heating, found getting 120v from both line and neutral to igniter, traces back to timer.Quoted for timer and igniter. Collected for service call only at this time"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Springfield, Massachusetts 01104

Mike K.

Job Details: 01/27/2024

"Complaint of fan running a lot in freezer, said at one point there was some build up and she had cleared that. Measured -6 in freezer on arrival, 41 in rf mid shelf. Verified fans and damper working.No errors and when returned to normal operation, verified good flow to rf. Reset unit to recommended settings. Everything functioning at this time and temps good. By cs account it sounds like the freezer door was not fully closed at one time, but has recovered since."

We serviced a

WHIRLPOOL WASHER

Model MHW6630HC3

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 01/27/2024

"Replaced u/i and control, blinking control, u/i has no response, same with original with new main control. Completely redid job couple times, all connections secured and checked. 5vdc on red to u/i, connectivity for red/black/yellow from u/i to control.Reordering control, user interface and also ordering harness.Office to contact cs when parts come in to schedule return.; ordrng 1 W11325573 (Control) and 1 W11550453 (Control) and 1 W11133142 (Harness) and 1 W11557918 (Harness) and 1 W11038118 (Harness)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC0

Near Springfield, Massachusetts 01107

Mike K.

Job Details: 01/27/2024

"Not heating, found open heating element. Quoted for element/labor.Accepted, replaced element and verified operation in timed dry cycle ; used 1 WP3387747 (ELEMENT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADB3

Near Springfield, Massachusetts 01108

Mike K.

Job Details: 01/27/2024

Unit drains/fills but wash motor not running. Quoted for sump assy/labor minus service call prepaid.Approved. Replaced sump assy and verified operation valve n diagnostic cycle. No leaks found. Charge to card in notes.; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

GE WASHER

Model GTW460ASJ2WW

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 01/27/2024

"Replaced water valve and tested in normal wash, pausing and resuming cycle during fill. Water valves operated properly."

We serviced a

WHIRLPOOL RANGE

Model wge745c0fs05

Near Charlotte, North Carolina 28270

Jonathan J.

Job Details: 01/27/2024

"Complaint not heating properly. I replaced control display would not work swapped from original board found speaker bent as well am reordering control. I set unit to 350 both ovens sensors should be 1000-1200 resistance at room temp. Upper 922 at room temp element 21 ohms broil 18366,332,377,332, 378, Lower3268 ohm at room temp 21 bake 17 broil 35 convection ,391,302,328,298,327,330, ; ordrng 2 WP7430P04460 (Temp sensor)s and 1 W11594156 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 01/27/2024

Doors and handles slightly off tried leveling unit explained its cosmetic issue

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Bloomfield, Connecticut 06002

Amanda R.

Job Details: 01/27/2024

F0e3 overload f2e1 Ui stuck button complaint clothes and towels coming out wet on normal cycle only ran a normal cycle with a mixed load came out fine checked motor went over drain and spin speed and showed can adjust spin speed in any cycle

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near West Hartford, Connecticut 06117

Amanda R.

Job Details: 01/27/2024

Taking multiple cycles to dry bad odor when opened door venting clogged needs to be cleaned

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ5

Near West Hartford, Connecticut 06107

Amanda R.

Job Details: 01/27/2024

convection Fan making scraping noise while turning replaced fan still making noise cover for fan warped ; ordrng 1 WPW10346154 (Cover)

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES0

Near West Hartford, Connecticut 06107

Amanda R.

Job Details: 01/27/2024

Complaint that oven not heating correctly showed customer with my thermometer its heating normally explained there thermometer cant keep up with the cycling showed how calibrate and recommended using convection for baking

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hartford, Connecticut 06114

Amanda R.

Job Details: 01/27/2024

Agitator stripped replaced agitator

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ1

Near Charlotte, North Carolina 28212

Jeff L.

Job Details: 01/27/2024

Replaced lf front unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Matthews, North Carolina 28105

Jonathan J.

Job Details: 01/27/2024

F7e4 f0e3 f7e5 f2e1 I cleared error codes. I installed all previously ordered parts. I tested operations. No additional issues found everything is working properly as of right now. No leaking occurring. No Im normal noises found either. ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH

We serviced a

WHIRLPOOL RANGE - ELECTRIC

Model WFE535S0LZ2

Near Mint Hill, North Carolina 28227

Jonathan J.

Job Details: 01/27/2024

Complaint glass cooktop is broken. Per service pointer Service pointer 8178702 breakage is a tension breakage not covered under typical warranty per service pointer. The only type of glass breakage that is covered is one that looks like a spider and has two circles directly over the element caused by heat fracture. This is a tension fracture not covered. customer declined repair today is going to call manufacturer.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Unionville, North Carolina 28110

Jonathan J.

Job Details: 01/27/2024

"Complaint dishwasher is not washing dishes proper Error, codes, F4e3 f7e1 elw program one year additional warranty from builder I found motor is completely locked up. Will not operate properly will not even hum. I replaced motor sump assembly. I tested operations inspected for leaking. No leaking occurring. Everything is working properly. As of right now.; used 1 W11665769 (MOTOR/SUMP) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Columbia, Connecticut 06237

Amanda R.

Job Details: 01/27/2024

Customer dosent want to repair unit ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11454734 GEARCASE

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS00

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 01/26/2024

Found defrost drain frozen and ice at bottom of freezer. Cleared ice and drain. All okay b

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Springfield, Massachusetts 01119

Roger R.

Job Details: 01/26/2024

Customer need to level unit. Flooring is not level.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 01/26/2024

"Inspected and found main acu with stuck run relay for wash pump and ui panel with stuck key, will order parts and return. Customer available feb 19 Monday am slot.; ordrng 1 W11612307 (Ui panel) and 1 W11637581 (Main acu)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near East Windsor, Connecticut 06016

Gary V.

Job Details: 01/26/2024

"Sr#7738331375. Inspected and found no ice being dispensed, checked voltage at auger motor terminals and getting inconsistent reading, supposed to be roughly 130vdc, voltage comes from main acu, ordering main acu and auger motor for back up. ; ordrng 1 W11664342 (Main acu) and 1 W10822606 (Auger motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 01/26/2024

Complaint noise during spin I found noise is due to drain hose slapping on back wall of washer normal operation I checked suspension rods they are ok I checked for error codes there are none in fault history I checked lower drive unit no issues found I checked unit as well by performing a control calibration process no issues found passed calibration unit may intermittent be going out of balance due to loading processes as well leading to additional noises

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WET4027HW1

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 01/26/2024

Complaint dryer is not getting hot. I found heating element is open and ordering heating element. Kit. No additional issues found with dryer here today. Tested the washing machine washing machine not making any abnormal noises either as of right now. No error codes on washing machine as of right now either.; ordrng 1 WP3387749 (Element) and 1 279769 (Fuse kit)

We serviced a

SAMSUNG WASHER

Model WA55A7300AE

Near Brockton, Massachusetts 02302

Aimee

Job Details: 01/26/2024

Drained water out of tubFound wires to drain pump broken put butt connectors on to test. Found the drain pump jammed. Needs drain pump complete with harnessAlso found the clutch wiring broken to clutch and not pulling to engage spin; ordrng 1 DC97-22840A (Drain pump complete) and 1 DC31-00203A (Clutch)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Brockton, Massachusetts 02301

Aimee

Job Details: 01/26/2024

Found the dishwasher in flood mode. Dripping from the SS hose when using drips Cust going to repair him self didnt us to repair Wasnt covered by contract

We serviced a

GE DISHWASHER

Model GDF57OSGJ5CC

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 01/26/2024

"Checked over unit and found tub full of water and unit not draining customer had heard unit making a strange noise wile it was running then it stopped draining and washing. Canceled out unit and checked power to drain pump found pump running and getting 120v, pump is not spinning impeller causing issue. Loosened up drain pump and got unit to drain water removed pump and found string around impeller causing it to hang up, removed and pump is now draining and operating to specs, advised customer to keep an eye on pump it may need to be replaced at some point but is ok right now"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 01/26/2024

Cx complaint that the unit is not working flashing error codes. I inspected the unit to confirm the complaint. I found error codes: f8e4 f9e2. I cleared the codes and ran a service cycle. All components passed but there was water slow leaking from the right side. There was also excessive water in the float switch area. I removed the water and found the inner door warped allowing water to leak from the right side. The unit needs a new inner door to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11559689 (Inner door)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 01/26/2024

Customer complained unit wouldnt start. Found thermal fuse open short. Replaced from ts. Unit now working spinning and heating. Verified prop operation of unit. Informed customer to check exhaust for issues could be clogged which caused issue. ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

WHIRLPOOL DRYER

Model WED7500GW0

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 01/26/2024

Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the element has a break. The unit is getting 243v from the wall. I replaced the element with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 WP3387747 (ELEMENT) from stock

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 01/26/2024

"Customer complained unit wont fill, just cuts off. Upon arrival found long fill error code. Found customer didnt have drain line properly installed, it was too low. Informed customer he will need to raise drain hose to proper height and showed him proper height. Informed him water will drain as if fills if drain line is too low. Ran diagnostics and all other funtions working. Verified proper operation otherwise."

We serviced a

JENN-AIR RANGE

Model JJW2827LL01

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 01/26/2024

"Customer complained door broken, found lower door glass broken, went to install pre id door and found one brace in packaging was loose causing door corner to be warped. Ordering new lower outer door glass. Called Randy. Messaged Jenn after call to inform. Informed customer office will call when new door comes in. ; ordrng 1 W11602615 (Lower door outer glass)"

We serviced a

WHIRLPOOL COMPACTOR

Model GX900QPPS7

Near Cramerton, North Carolina 28032

Ryan S.

Job Details: 01/26/2024

"Customer complained she cant open door to compactor. Upon arrival found door was getting caught on something. Removed unit and took off top , found ram bottom place had came loose and was hanging down causing to get caught on bin and door couldnt open. Found welds on ram bottom plate had broken off. Ordering new Ram assembly. Informed customer office will call when parts come in. ; ordrng 1 W11696573 (Ram assembly)"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Ellington, Connecticut 06029

Gary V.

Job Details: 01/26/2024

"Concern is noise while running. Cycled unit thru all cycles, then added clothes and recycled thru and found no noises or problems at this time. All functions test normal with and without clothes or load in it."

We serviced a

ROPER DRYER

Model REX5634KQ1

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 01/26/2024

"Found unit has a bad thermal fuse and a broken door switch. Replaced both and tested, all okay easiest way to do it at work. Please make a shirt dented.; used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Brimfield, Massachusetts 01010

Amanda R.

Job Details: 01/26/2024

Unit lost complete cooling unit unplugged when arrived plugged unit in compressor running explained want to see it plugged in for 24 hours before I return to make sure it needs sealed system work ; ordrng 1 WPW10507886 (Compressor)

We serviced a

JENN-AIR RANGE

Model JES1450FB0

Near Holden, Massachusetts 01520

Amanda R.

Job Details: 01/26/2024

Throwing f8e0 error and wont preheat code replaced cooling fan preheated to 350 ; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Shrewsbury, Massachusetts 01545

Amanda R.

Job Details: 01/26/2024

Quoted 129 to diagnose didnt want to put anymore money into unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near East Hartford, Connecticut 06118

Jeremy B.

Job Details: 01/26/2024

Left door not closing. Mullion not going into pivot block. Was able to adjust door and replace mullion and door closing properly.

We serviced a

ELECTROLUX WASHER

Model EFLS617SIW0

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 01/26/2024

"Found strike broken off inside door lock causing door not to close. Bellow has a small year at bottom causing a drip. Needs new bellow, strike, and door lock. ; rqstng P&A on 1 EFLS617SIW0 (Strike), ordrng 1 5304514774 (Door lock), rqstng P&A on 1 5304505004 (Bellow)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hartford, Connecticut 06112

Chuck M.

Job Details: 01/26/2024

"Customer complaint is that washer does not advance past rinse. Found lid is loose and comes right off. Ran diagnostics and found error code F7e1 basket speed fault. Inspected and found gear case leaking, capacitor is faulty, clutch is stripped and lid bearings missing. Took pics. Ordered gear case, lid bearings, cam, capacitor and extra Time. ; ordrng 1 WP21258 (hinge bearing) and 1 W11454741 (Gear Case) and 1 W11239857 (belt) and 1 W11428524 (Capacitor) and 1 W10721967 (drive pulley) and 2 ExtraTimeSlots (Extra Time Slots)s"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Hartford, Connecticut 06112

Chuck M.

Job Details: 01/26/2024

"Customer complaint is that dryer was not starting or spinning. Tested and dryer is starting, spinning and heating. Found some lint in both filters. Cleared and dryer checked ok."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Hartford, Connecticut 06120

Chuck M.

Job Details: 01/26/2024

Customer complaint is that washer basket wash shaking and got error code off balance. Ran diagnostics and got error codes F0e5 off balance loads. F7e7 unable to reach target RPMs. F0e9 unbalanced pause. Ran unbalanced detection cycle successfully. Ran high speed spin successfully. Checked suspension and it checked ok. Basket is secure. Customer stated she was washing a small load. Washer checked ok. ; dspstn on spec-tagged invntry: 1 W10324651 HUB

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2 HUB

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 01/26/2024

Removed part from box and it was poorly packed with bubble wrap. Found broken pieces in box and found chip where drain hose connects. Damaged wash motor. Will reorder and send damaged one back. ; ordrng 1 W11680075 (Motor sump assembly)

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2476SF4A

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 01/26/2024

Installed new motor with heater and also new sensor. Unit working okay at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Worcester, Massachusetts 01609

Amanda R.

Job Details: 01/26/2024

"Installed compressor vacuumed system set temps at recommended ; used 1 W10895750 (), 1 W10898074 (COUP LOKPREP SEALANT), 1 W11506635 (COUPLER 6 NF MS SV), and 1 Digital caliper (Battery) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 01/26/2024

Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit cools fine in both areas. I ran tests 44 & 45. 44 passed but it did not fill with water on 45. I used a steamer to unclogged the fill tube from ice and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Millis, Massachusetts 02054

Aimee

Job Details: 01/26/2024

Found the wash pump noisy high pitches noise. The longer run gets louderAlso doesnt spray that much top shelf . Checked spray arm for blockages noneNeeds wash pump; ordrng 1 W11416363 (Wash pump)

We serviced a

KITCHENAID RESIDENTIAL REFR

Model KRFF507HPS00

Near Franklin, Massachusetts 02038

Aimee

Job Details: 01/26/2024

Installed led lights couldnt get left 2 out there foamed in. Going to damage the cavity. All lights are working

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDBSG/AA 02

Near Franklin, Massachusetts 02038

Aimee

Job Details: 01/26/2024

"Found the icemaker stop mid position. Tried to advance wouldnt advance and there is cubes stuck in icemaker And Ice bucket is crackedSteamed out ice-makernh Temps fridge where set at 5 and 42Put back to factory; ordrng 1 DA97-14504C (Ice ice bucket) and 1 DA97-13718C (Ice maker), states that autho needed"

We serviced a

SAMSUNG WASHER

Model WF45R6100AC/US

Near Wrentham, Massachusetts 02093

Aimee

Job Details: 01/26/2024

"Installed shocks and tested the bolt broke in top counterweight broke when spinningNeeds new bolt; ordrng 1 DC61-00201A (Washer nut) and 1 DC60-40137A (Bolt counter weight), states that autho needed"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Norton, Massachusetts 02766

Aimee

Job Details: 01/26/2024

"Found error code f7e5 wouldnt agitate, replaced the actuator Ran calibrated and ran diagnostics Complete ; used 1 W10913953 (Actuator) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW2

Near Berlin, Connecticut 06037

Jimmy R.

Job Details: 01/26/2024

"Tested washer and checked errors found errors F7e9 locked rotor f2e1 stuck button ran diagnostics step 52 and unit made a loud clunking noise and just sat never sensed a cycle, canceled unit and checked stator and rotor found rotor binding on stator, removed rotor and found Gearcase leaking oil on clutch and all components this is causing unit to lock the rotor and not operate and when it tries to spin it starts clanking and making noises. Unit is going to needs new stator,rotor,slider,clutch,Gearcase and extra time and labor. parts tentative p/a ; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Stator) and 1 W10734521 (Clutch) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC2

Near Berlin, Connecticut 06037

Jimmy R.

Job Details: 01/26/2024

"Tested washer and found when running a cycle unit would just buzz and error out F7e1 tachometer missing or wrong signal. Checked actuator and found arm just moving freely not allowing unit to shift into a cycle, found capacitor leaking and faulty. Replaced actuator and capacitor recalibrated unit and ran a wash cycle, checked all operations and unit is now washing and working to factory specs ; used 1 W10913953 (Actuator), and 1 W11428524 (Capacitor) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Matthews, North Carolina 28105

Jonathan J.

Job Details: 01/26/2024

"I found main control board epoxy blown out, preventing unit from powering on properly. I replaced control. Everything is now powering on discovered drain pump has a resistance value of .02 ohms reason for unit not working reason for control board defecting out. I am ordering new drain pumpleft drain pump unplugged as of right now; ordrng 1 W11396717 (DRAIN PUMP)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Matthews, North Carolina 28105

Jonathan J.

Job Details: 01/26/2024

"Complaint washing machine does not know how much water it is using. Sometimes washing machine will fill itself all the way full. Sometimes it wont fill barely at all. I explained to customer that that is normal operation for the specific model model will fill, depending on weight and the way unit is loaded. Unit has multiple sense cycles no way to trick this machine like her old washing machine into using less or more water per customer. Customer had a different technician that told her that the best cycle to use was bulky. Bulky is designed to use the most water in the cycle, as well as delicate to help float the laundry up. Customer not to worry about water levels as washing machine is programmed to adjust water levels by itself on the fly, depending on what is being washed. I installed new cycle selector switch just to be safe. No additional issues found"

We serviced a

KITCHENAID RANGE

Model KFDC558JAV01

Near Charlotte, North Carolina 28270

Jonathan J.

Job Details: 01/26/2024

Complaint door scraping on kickplate has caused damage to kick plate. I found home issues with 18 inch oven door suspect someone tried to move oven using door handle causing damage to hinges Im ordering hinges for 18 inch door I cannot order kickplate for scratches a cosmetic part. Customer may have to take it up with installer. and builder. ; ordrng 1 W11643900 (Hinge) and 1 W11643896 (Hinge)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 01/26/2024

Use Authorization # K1A3FI0WL1. Error codes found 6-2 inlet water valve electrical error 6-4 float error see inlet water. wash motor working fine unit is not filling with water at all broken harness heater is working fine no terminal block issues found incoming voltages are correct and proper 124.2 no burnt or heated wiring found customer concerned about wiring being stuck to tar sound insulation in inner door normal for wiring to be stuck to tar insulation. Burning smell from heater and lack of water entering machine. Unit will need harness to fix as harness is broken at molex and has been taped by unknown persons. Customer stated she had a company that told her that the wiring was not supposed to be stuck to tar insulation that freaked her out. Safety file file number 7738295095 autho number K1a5gr0wpl1 file number tech line 7738334417 heater has 10 ohms resistance. ; ordrng 1 W11678565 (Harness)

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 01/26/2024

"Complaint, rusting of the cooktop. I found surface corrosion is occurring around front left burner. I found surface rust is not covered under warranty per warranty terms and conditions past 30 days. warranty page one subsection, eight and nine. Recommended WD40 as a good cleaning agent and Bonami for the harder to clean spots. no additional issues reported or found at this time. other than rear right burner kept extinguishing itself on low flame, I adjusted flame for simmer burner. Called manufacturer of customers request file 7737997005."

We serviced a

GE RANGE

Model JGB860EEJ6ES

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 01/26/2024

I found ceramic insulator had exploded causing loose connector and damage to ignitor I replaced ignitor and installed new insulators. Lower oven preheated to 350 in 8 min 52 secs. Upper oven. a little longer at 10 minutes and 15 seconds to preheat to 350? no additional issues found with upper or lower oven at this time. Both ovens are operating properly with no further issues found right now..; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Charlton, Massachusetts 01507

Amanda R.

Job Details: 01/26/2024

Ceiling led not working door switches recognizing door is open reset power to unit needs new led ; ordrng 1 W11470191 (Led)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Dudley, Massachusetts 01571

Amanda R.

Job Details: 01/26/2024

Took picture of frost build up on top perimeter of freezer liner then went away door must have been left open set temps at recommended

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 01/26/2024

Checked operation of washer and all functions check ok. Water level okay. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC

We serviced a

WHIRLPOOL WASHER

Model WFW5090JN0

Near Springfield, Massachusetts 01103

Roger R.

Job Details: 01/26/2024

Checked unit and found operating normal. All okay

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHS2

Near Springfield, Massachusetts 01103

Roger R.

Job Details: 01/26/2024

Unit checking okay. Good wash action and all functions checking okay. Will call if reoccurs

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 01/26/2024

"Tested unit and found machine filling with water then just sitting and never washing, ran a diagnostics cycle and found error F7e1 wash motor failure let unit run thew a cycle and found 120v going to wash motor but motor not kicking on unit will need new sump&motor. Checked leaking issue and found water stains on the side of tub found water leaking from tub seam due to not sealing unit is going to need new tub assembly. Will order parts advised tub is going to be shipped to home plz look at tub and make sure its ok advised we would call when in due to special order ; ordrng 1 W11460945 (Sump&motor) and 1 W11409866 (Tub assembly) and 2 WP8269145 (Mounting brackets)s"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Bloomfield, Connecticut 06002

Mike K.

Job Details: 01/26/2024

"Replaced gear case assy, agitator. Recalibrated and ran diagnostic cycle fine.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"

We serviced a

MAYTAG WASHER

Model MVW6230HC3

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 01/26/2024

"Tested unit and found washer would get to about 30 min left in the cycle and restart it self then it would start using the agitator to spin the tub tangling the clothes up in nots. Ran diagnostics and checked errors found F7e1 tachometer missing or wrong signal, f7e7motor unable to reach rpms, f0e2 over suds let unit run thew a diagnostics cycle and found actuator not shifting from wash to spin and tub moving super slow when trying to spin, checked actuator and found faulty checked capacitor and found leaking and failing. Replaced both parts and ran unit thew a calibration checked and unit is now spinning and washing properly.; used 1 W11395618 (Capacitor), and 1 W10913953 (Actuator) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near Waterbury, Connecticut 06705

Jimmy R.

Job Details: 01/26/2024

"Checked over unit and found entire top of stainless rusting and rusting around control panel, replaced front panel and checked over operations. Unit washing and work8mg to specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 01/26/2024

"Checked over unit and found unit leaking water from front of machine, removed front kick panel and found water coming from drain hose witch blew off due to when unit got installed the clamp was never tightened up, replaced clamp and secured drain hose to not leak ran a heavy was( cycle and all operations are now dry and working to factory specs ; used 1 Wp285655 (Clamp) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KOCE900HSS02

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 01/26/2024

Installed new control and panel. Tested and oven and microwave working. Customer to configure Wi-Fi.

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