We serviced a
WHIRLPOOL VENTHOODS
Model UXT5536AAS3
Near Unionville, North Carolina 28110
Jonathan J.
Job Details:
11/15/2023
Complaints number two button keeps getting stuck on range hood have to play with the button to get it to release. Well hit the off button it does. Nothing does not punch forward like the others do always. I am ordering control. ; schdld next appmnt for 11/22 WED PM
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
11/15/2023
Returned to install new ignitor. Installed part and ran bake preheat. Unit now working properly .
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near Stallings, North Carolina 28104
Jonathan J.
Job Details:
11/15/2023
Complaint washing machine is very loud. It has been since we first acquired it. I found error codes F0e3 f0e5 codes in history I cleared codes formed a control board diagnostic cycle calibration cycle as well. Could not find any abnormal noises all noises that I am hearing or normal operating normal. Noises clunking is of the unit shifting into gear who is smacking against the drywall as water is draining out of it its all normal banging on the sides when the washing machine is out of balance is normal no belt squeal no abnormal noises heard as of right this minute I did secure drain hose as best as I could and adjusted waterlines as well. No additional issues found with washer machine at this time.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/15/2023
Complaint dryer getting too hot. I did not find any kind of venting restrictions with dryer here today. I replaced operating thermostat as a precaution I suspect based off of customer interaction. Customer was drying already dry clothes on auto dry on this specific model auto dry will automatically go to wrinkle prevent and customer was dry and close on auto before going to bed causing dryer to run on wrinkle prevent all night long. I did not find any issues with any thermal cut outs or fuses at this time. No additional issues found. ; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT371SZBB01
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
11/15/2023
"Checked over unit and found unit not cooling in fridge section freezer section cooling but not freezing items, found evap fan motor not operating causing no air movement and poor cooling unit needs new evap fan motor will order and return with part ; ordrng 1 WP2315539 (Fan motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
11/15/2023
"Checked over unit and found ice maker leaving ice pieces all over inside of ice bin and dripping water onto door and filling tray, checked ice maker and found ice bin missing a chunk of plastic causing ice pieces to fall out and then melt and leak onto door causing it to rust, unit is going to need a new ice container,left door stainless,separator,insert and tray parts tentative due to special ordering advised door will be shipped to home and plz checked once in for damage once received advised to call and we will set up return visit ; ordrng 1 W10836794 (Separator) and 1 W10402269 (Insert) and 1 W11518741 (Door left stainless) and 1 WPW10347093 (Ice container) and 1 WPW10400887 (Tray)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
11/15/2023
"Checked over unit and found fridge door door popping when opening and customer had found a pice of plastic on ground, found plastic is from the door witch cracked and broke off causing door to drop and almost fall off, placed door back on and advised customer we will order a new door assembly it will be shipped to home and once in we would return and replace door advised to checked door for damage. Ordering one door assembly parts tentative p/a ; ordrng 1 LW10557493 (Door left) and 1 W10481433 (Badge), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
11/15/2023
"Installed new Gearcase,stator, slider and rotor ran unit threw a calibration cycle and unit went threw properly, ran a wash and spin checked all functions and washer is now working to proper specs ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11449841 GEARCASE"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Waterbury, Connecticut 06704
Jimmy R.
Job Details:
11/15/2023
"Tested washer and found display stuck on and would not turn off, tried to select a cycle and unit would just beep never selecting anything. Unplugged console form main cntrl and tried to reset and unit started to operate then started beeping and stoped operating checked console for any burnt resisters and could not see any issue console Is going bad causing this issue it will need to to be replaced, will order new console parts are special order advised once in we would call for return visit ; ordrng 1 W10911042 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Waterbury, Connecticut 06705
Jimmy R.
Job Details:
11/15/2023
"Checked over unit and found no power at console checked voltage at terminal block and found no power, traced wire and found wire goes into cabinet witch it cut and chewed not allowing power to dishwasher. advised customer on damage to power cord and it will need to be fixed by a professional for unit to work properly. Taped wire so I could test unit and unit is operating found lower wash arm had come loose spraying water in a stream, reattached and unit is washing properly. Removed tape wire and customer will get unit fixed properly"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Ludlow, Massachusetts 01056
Roger R.
Job Details:
11/15/2023
"Unable to remove basket from the tub. Called techline and was advised to break basket and replaced as well. Will need to order both items and reschedule for later. Returned gear case and wash-plate to office . Will call when parts are available. ; rqstng P&A on 1 W10811957 (Basket) and 1 W11219115 (Tub), ordrng 1 W10734521 (SLIDER), dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W11393685 GEARCASE , states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
11/15/2023
Customer complaint is that unit does not complete cycles. Found f7e4 basket reengagement failure. Checked and found slider damaged. Replaced slider. Tested and verified proper operation. All functions check ok. ; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
11/15/2023
"Found multiple issues. F7e1. Shifter is not shifting properly. Customer also complaining that unit will not stop filling and go to wash. Tested and verified fill issue. Order and replace actuator and control. Customer only has online receipt which does not have model number. Took pic. Using sbweb plus 8weeks for coverage. ; ordrng 1 W11603810 (Control) and 1 W11481722 (Actuator), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP and 1 W11428524 CAPACITOR"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Fort Mill, South Carolina 29715
Jeff L.
Job Details:
11/15/2023
"Talked with tech support they advised to tilt unit back and replace parts however there will be a need for 3 men to complete this job. Mitch is going to order the door for the customer we need to make sure customer gets approval for 3rd tech. Advised customer door will come to the house, once the door is checked for damages call office to schedule coming back out.,3 man job3 man job; ordrng 3 3menjob (3menjob)s and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 2 WP2300868 FITTING 5/16-5/16"
We serviced a
MAYTAG DRYER
Model MGD5630HC0
Near Cornelius, North Carolina 28031
Vincent O.
Job Details:
11/15/2023
Installed new drum and roller kit. Tested and verified proper operation. No gaps. All functions check ok. ; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
11/15/2023
"Customer complaint is that washer is noisy, shakes and walks. Washer is leveled properly. Ran a load of towels and washer filled, washed and spun normal. Washer checked ok. Discussed weight distribution, off balanced loads, water level and load size."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near West Hartford, Connecticut 06119
Chuck M.
Job Details:
11/15/2023
Customer complaint is that washer would not start a cycle and displayed call for service. Ran Diagnostics and no error codes found. Ran manual test cycle successfully. Found selector knob between selection. Selected quick wash cycle and washer works properly. Customer mentioned softener was not flushing. Found dispenser with dry softener and siphon cap stuck. Customer cleaned dispenser.
We serviced a
WHIRLPOOL WASHER
Model LA5668XTWO
Near Avon, Connecticut 06001
Chuck M.
Job Details:
11/15/2023
Customer complaint is that washer is noisy during spin. Inspected and found cabinet is rusted at the slots that tab to the he frame. Cabinet does not stay in place. Customer will buy new.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bristol, Connecticut 06010
Chuck M.
Job Details:
11/15/2023
"Customer complaint is that washer had FL error code. Ran diagnostics and found error codes F8e1 long fill. F0e2 oversuds. F5e2 lock failure. Ran manual test cycle and washer filled properly, door is working. Ran regular quick cycle and washer checked ok. Customer leaves water off between uses. Possible that water was not on at start of load causing error. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Farmington, Connecticut 06032
Chuck M.
Job Details:
11/15/2023
Customer complaint is that refrigerator is still freezing food in FF section. Ran diagnostics and found refrigerator thermistor reading open. Checked thermistor resistance at harness and it checked ok. Unit needs control board. Ordered control. ; ordrng 1 WPW10746274 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Pineville, North Carolina 28134
Jeff L.
Job Details:
11/15/2023
Replaced ice maker unit cycled and filled with water motor was bad on ice maker.. unit ran and checked okCall complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
11/15/2023
Customer was not shutting the door securely when starting I advised customer to close the door by pushing door shut in the center of the handle until you see the light go off. The unit ran and checked ok. Advised customer if any more problems please give us a callCall complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
11/15/2023
Arrived at job 12:22 pm knocked and went straight to voice mail. Kelly at office she she called and spoke with landlord and told her tenant should be here. Going to wait a few more minutes then call Kelly back and see what the next step is. The actual address to this 10313 Columbia crest ctChrlt nc 28277
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WP01
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
11/15/2023
Found turntable motor out of place again and not spinning. Found new motor received wont turn. Seized. Reordering turntable motor. Part is covered. Call when part arrives.
We serviced a
WHIRLPOOL DRYER
Model GEQ9800PW1
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
11/15/2023
Installed new timer and and door switch. If issue returns customer will need second opinion. We have done all we can do. ; dspstn on spec-tagged invntry: 1 WPW10569603 DOOR SWITCH
We serviced a
KENMORE DRYER
Model ="110.84821300"
Near Wethersfield, Connecticut 06109
Chuck M.
Job Details:
11/15/2023
"Customer complaint is that dryer is not heating. Tested voltage, heater, thermostats and motor. All checked ok. Found short on control. Control is NLA."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR2032TF1
Near East Hartford, Connecticut 06108
Chuck M.
Job Details:
11/15/2023
Installed evaporator fan and it is working. Advised customer to allow time for unit to reach proper temperature.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Rockwell, North Carolina 28138
Vincent O.
Job Details:
11/15/2023
Found drain tube frozen again causing leak. Back panel is rusted and there is void in insulation. Unit will need to be replaced. Instructed customer that issue is not repairable..
We serviced a
WHIRLPOOL RESIDENTIAL REFR
Model WRS325SDHZ01
Near Franklin, Massachusetts 02038
Aimee
Job Details:
11/15/2023
"Found freezer block steam tested heater goodNot going into defrost.Checked harness for broken wire noneFan running ; ordrng 1 W11545823 (Harness) and 1 W11449482 (Control), states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Stoughton, Massachusetts 02072
Aimee
Job Details:
11/15/2023
Installed new burner and switch wasnt correct has orange dotNeed research on infi switch front right burner Subs from 3148954 whirlpool to. WP3149400 ts installed with new burnerDoesnt work.Did find infi burnt harness is good Have old part..; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near East Windsor, Connecticut 06016
Gary V.
Job Details:
11/15/2023
"Installed new acu and valve, cycled thru diagnostics and tested fine now.; dspstn on spec-tagged invntry: 1 W11165546 VALVE and 1 W11419171 CNTRL-ELEC"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Tolland, Connecticut 06084
Gary V.
Job Details:
11/15/2023
"Installed new door switch and cycled, tested fine now.; dspstn on spec-tagged invntry: 1 W11123941 SWITCH"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDC03FVSS5
Near Agawam, Massachusetts 01030
Mike K.
Job Details:
11/15/2023
"Replaced heater and limiter. Unit would not come out far enough to reach and could not reach around sump, so sump was removed and reinstalled in process. Ran diagnostic cycle and went through fine, verified unit heating at end of test."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
11/15/2023
"Errors found previously were for a control set issue, wash motor not running, not heating. Replaced control ran normal cycle through fill and into wash fine, cancelled and drained fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Springfield, Massachusetts 01151
Roger R.
Job Details:
11/15/2023
"Unit under extended warranty from rent a center. Found unit not defrosting properly. Initiated defrost in diagnostics and heater works ok. Will need new control. ; rqstng P&A on 1 W11035836 (Control, elec)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Springfield, Massachusetts 01119
Roger R.
Job Details:
11/15/2023
Found drum bearing was not installed properly and damaged. Will need a new bearing. Will order and return to install. ; ordrng 1 279441 (Bearing drum)
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Springfield, Massachusetts 01104
Roger R.
Job Details:
11/15/2023
Replaced failed heater element. All checks ok; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Chicopee, Massachusetts 01013
Roger R.
Job Details:
11/15/2023
Not home At this time
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Springfield, Massachusetts 01108
Roger R.
Job Details:
11/15/2023
Unit has bad rollers. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
GE OVEN
Model P2S975SEP3SS
Near East Longmeadow, Massachusetts 01028
Roger R.
Job Details:
11/15/2023
Installed new main control and temperature sensor.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Brockton, Massachusetts 02302
Aimee
Job Details:
11/15/2023
"Found the fabric dispenser not draining fabric softener out , there. Service pointer W11504923 on this to replace the dispAlso theres a tear in bellows at 1 and 11 .e ; ordrng 1 W11314648 (Bellows) and 1 W11524105 (Dispenser complete), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ellington, Connecticut 06029
Gary V.
Job Details:
11/15/2023
"Arrived and found full frost pattern and compressor working properly with no ice ball on evap, replaced defective controller and thermistor causing freezing in ff compartment, cycled back on and tested fine. Please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11580057 COMPRESSOR R600A , and 1 WPW10384183 THERMISTOR"
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/15/2023
"Inspected and found f5e3 fault for lid lock, replaced lid lock and cycled, tested fine.; used 1 W11394572 (DOOR LOCK) from stock"
We serviced a
JENN-AIR COOKTOP
Model JEC4536BB00
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
11/15/2023
"Concern not keeping hot enough and display flickering and then shutting off completely, ui board and appliance manager is not communicating properly, will submit estimate and call with return date.; rqstng P&A on 1 WPW10491766 (Main appliance manager) and 1 WPW10260060 (Transformer board) and 1 WPW10545377 (Ui board)"
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX10
Near Waxhaw, North Carolina 28173
Jeff L.
Job Details:
11/15/2023
Replaced ice maker unit ran and checked okCall complete
We serviced a
SAMSUNG WASHER
Model WA44A3405AP/A4
Near Brockton, Massachusetts 02302
Aimee
Job Details:
11/15/2023
Installed new latch complet
We serviced a
MAYTAG WASHER
Model MHW5630MBK0
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
11/15/2023
Cx complaint that the unit is not spinning. I inspected the unit to confirm the complaint. I found no error codes and ran multiple service cycles. All components passed with no issues. The unit has a spin modifier button that needs to be turned on to activate the spin function during cycles. The unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Charlotte, North Carolina 28208
Robert A.
Job Details:
11/15/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Charlotte, North Carolina 28208
Robert A.
Job Details:
11/15/2023
"Cx complaint that the unit is leaking water onto the top shelf. I inspected the unit to confirm the complaint. I found the damper door opens and closes fine in test 9. The damper door is not sealing well, I applied permagum along the edge to seal the cold air from the FC. I tested the unit for the cx, the unit is working as designed."
We serviced a
WHIRLPOOL RANGE GAS
Model WGG745S0FS02
Near Coventry, Connecticut 06238
Amanda R.
Job Details:
11/15/2023
the Left grate is broken the console is bubbling the bezels dont stick anymore the lower oven is taking longer to cook needs new ignitor for lower oven; rqstng P&A on 1 W11449099 (Grate) and 5 W11188712 (Bezels)s and 1 W10879587 (Control) and 1 WPW10324738 (Ignitor)
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Oxford, Massachusetts 01540
Angel R.
Job Details:
11/15/2023
"Replaced control, tested thermistors and they are both ok. Tested ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Worcester, Massachusetts 01605
Angel R.
Job Details:
11/15/2023
"Found latch broken, when removing panel noticed several roaches on machine. Customer will need to get pest control out before unit can be serviced."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS0
Near Charlotte, North Carolina 28208
Robert A.
Job Details:
11/15/2023
Cx complaint that the units fan is not working. I inspected the unit to confirm the complaint. I found the fan activates but the fan blade is not rotate to propel air. I removed the MW from the cabinet. I found the screws holding the fan flap in place are too long. The screws are making contact with the fan blades. I replaced the screws with smaller ones and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHEN AID OVEN
Model KODE500ESS02
Near Easton, Massachusetts 02375
Aimee
Job Details:
11/15/2023
F2e1. Found stuck key pad shut off power and tried to re set.Needs new uiCwa on repair
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Plainville, Connecticut 06062
Jeremy B.
Job Details:
11/15/2023
Drain pump keep running after wash. Was able to cancel and run self test and calibration all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
11/15/2023
Replaced all parts ordered. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
11/15/2023
Found fridge tapped to hot water and the water was getting hot when dispensing. Advised customer to get water tapped to cold line and took vibration out of back panel to kill the vibration noise
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Coventry, Connecticut 06238
Amanda R.
Job Details:
11/15/2023
The leds not working in ff section freezer leds working the right ff door gasket is ripped ; ordrng 3 W11470191 (Led)s and 1 W11456682 (Gasket)
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
11/15/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 279816 THERMAL KIT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
11/15/2023
I replaced all previously order parts upper icemaker hasnt started working since last visit lower icemaker is still leaking. Upon arrival I leveled refrigerator after replacing icemaker found higher than expected. Water pressure upon arrival may be the cause of overspray in lower icemaker. No additional issues found or seen at this time with refrigerator. ; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC
We serviced a
WHIRLPOOL WASHER
Model WF7500VW2
Near Plainville, Connecticut 06062
Jeremy B.
Job Details:
11/15/2023
Customers complaint is washer not spinning out. Ran diag found f13 error code door lock errror code. Ran through all steps in diag and all checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS5
Near Coventry, Connecticut 06238
Amanda R.
Job Details:
11/15/2023
43 64 21 errors complaint randomly wont drain raised drain hose higher then port under sink ran automatic test
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Brookfield, Massachusetts 01506
Angel R.
Job Details:
11/15/2023
Called and spoke to customer explained how far away I was and arrival time. Customer will need to reschedule. ;
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
11/14/2023
"Tested unit and found microwave vent just buzzing and not running, removed vent cover and found fan not turning, spun fan by hand and unit started to operate on high and low turned fan off and tried to restart and same issue fan just buzzing and not moving. Checked connection and fan is connected and getting proper 120v will order new fan assembly due to weak. ; ordrng 1 W11441128 (Vent motor)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS282LAF0
Near Attleboro, Massachusetts 02703
Angel R.
Job Details:
11/14/2023
"Water line to IM froze, was able to activate fill tube heater for FF IM and send water to valve once thawed. Fill tube heater could not be located on any parts website. IM now getting water but likely an issue with heater."
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
11/14/2023
"Found motor making loud winding noises after heating and blower wheel rubbing on housing causing poor airflow. Order and replace motor, blower wheel, and seal kit. ; ordrng 1 W11364931 (Motor) and 1 WP697772 (Blower wheel) and 1 W11401018 (Seal kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
11/14/2023
7737787169 called techline had no error codes at first then did again got drain error tried to get into spin would not lock had to unplug tried again worked ok advise to replace harness ordering harness and control; ordrng 1 W11643701 (Harness) and 1 W11513246 (Control)
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/14/2023
"Replace tub assembly, secured all screws, Tested operations, inspected for leaks, no leaks everything working fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, North Carolina 28278
Jeff L.
Job Details:
11/14/2023
Found defrost heater unplugged behind freezer wall. Reattached defrosted unit down. This unit does not have the updated heater so Im ordering one to complete the job will return 11-21-23 Part#W11650662; ordrng 1 W11650662 (Heater)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Charlotte, North Carolina 28278
Jeff L.
Job Details:
11/14/2023
Found finish on top rough in places like the finish wasnt done right. Its very sharp in places. Also the right rear burner does not always come right on. Gonna replace burner and caps due to not operating correctly.Part#W11204397Part#WP8286815Part#W108199162xframe 2 frame 2xframe; ordrng 1 W11204397 (Top) and 1 WP8286815 (Burner) and 1 W10819916 (Caps) and 2 2xframe (2frame)s
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ0
Near Agawam, Massachusetts 01001
Chris B.
Job Details:
11/14/2023
Replaced part and unit running normal. Good hot and cold intake. 1yr warranty on parts and labor.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EWH3
Near Plainville, Connecticut 06062
Ruben C.
Job Details:
11/14/2023
Replaced bottom seal and door seal ran unit did not get any leaks tested normal at this time
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS00
Near Wethersfield, Connecticut 06109
Chuck M.
Job Details:
11/14/2023
Customer complaint is that wall oven display error F2e1. Confirmed error code. Replaced console and tested. Oven checked ok.
We serviced a
WASHER WHIRLPOOL
Model WFW92HEFW0
Near North Attleborough, Massachusetts 02760
Aimee
Job Details:
11/14/2023
Installed new drain pump and tested drain And tossed towels in wet and spun complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXF02
Near Suffield, Connecticut 06078
Gary V.
Job Details:
11/14/2023
Customer said they called office to reschedule.; saved tckt
We serviced a
WHIRLPOOL WALL OVEN
Model KEBC147KWH06
Near West Springfield, Massachusetts 01089
Chris B.
Job Details:
11/14/2023
Complaint that the unit is not reaching proper temperature. Cycled the unit and found it reaching temp properly. Lower bake element and broiler is working properly. Control Board cycling normal. Collected trip fee.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
11/14/2023
"Cx complaint that the unit makes a rattling noise while it runs. I inspected the unit to confirm the complaint. The unit heats with no issues. I pulled the unit down and removed the housing cover. I ran the unit twice, it made no noises and heated fine. I put the housing back on, it ran with no issues. I noticed the fan duct housing the about an inch low making it difficult to put the MW back in place. I put theMW back in place and the noise was not present. I explained that the fan duct is making contact with the MW housing. The unit is working as designed."
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
11/14/2023
Cx complaint that the units fan in blowing weak. I inspected the unit to confirm the complaint. I found the fan speed is the same at high and med. The unit needs a new blower fan to resolve the issue. Im ordering the fan for the return visit.; ordrng 1 W11441128 (Fan)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
11/14/2023
"Cx complaint that the unit is making a grinding noise while it runs. I inspected the unit to confirm the complaint. I found the felt strip on the front of the drum has separated, causing the drum to scrape the front housing. The unit needs a new front housing and felt strips. Im ordering the parts for the return visit. ; ordrng 1 280114 (Drum seal kit)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/14/2023
"Installed Gearcase and wash plate, cycled and tested fine.; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE and 1 W11449841 GEARCASE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
11/14/2023
"Customer complained unit was leaking from front bottom. Ran unit and found unit leaning forward a bit. Informed customer on how unit should be level or will leak. Also found unit has too ,any Suds informed customer to run clean cycle and/ or change detergent pods. Suds will cause leaks. Verified proper operation."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
11/14/2023
"Customer complained unit wont preheat. Found proper voltage at outlet to oven. 240, 120 to each leg to neutral Ran bake and found unit only sending 36 v to bake from board. Informed customer office will call when Part comes in. ; ordrng 1 W11583303 (Control)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, North Carolina 28214
Ryan S.
Job Details:
11/14/2023
"Retuned to install new gearcase, installed gearcase and actuator, cam put on on previous call was defective. Replaced from ts. Reassembled unit and ran Manuel service mode to test all functions showed customer unit working as designed with no noise. ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
11/14/2023
"Unit was no in warranty per service bench, customer didnt have receipt. Informed I will have to quote him, he agreed. Customer complained of f8e4 error. Checked serove diagnostics and f8e4 only code present. Found unit was leaning forward and nonlevel. Bottom was pushed in due to floor being up level. Ran unit and unit didnt leak once unit was leveled. Showe customer he needs to put an scotch under left side leg because of floor being level. Collected trip fee via card. Informed customer to make sure unit doesnt get pushed back but setting the legs like I did under the scotch he gave me should make unit stay level."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
11/14/2023
"Customer complained of leak. Found vent leaking inside door. Ordering vent , deflector and gasket. Scheduled return call for 11-20-23 pm. ; ordrng 1 WPW10428211 (Vent) and 1 WP8269259 (Gasket) and 1 WPW10274926 (Deflector)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
11/14/2023
"Customer complained her oven cut off and flipped breaker had builder come out and said breaker was ok, they told her that the oven was on its on line, but then also said it was on a 120 line with the outlets and gfi outlets beside it in kitchen, found when gfi is flipped oven cuts off, ran oven and checked for grounds shorts. Unit preheated and all surface burners working . Took off back panel and control panel and found no visible shorts. No shorts to igniters. Informed customer unit is recommended to be on a designated line. Not shared. Informed her no shorts in unit. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
11/14/2023
"Upon arrival customer couldnt find receipt , customer said he had f7e4 error also. He tried calling Lowes to get receipt. called Randy to double check serial number, according to serial number unit is aug-8-23. Ordering uI due to f2e 1 error and found slider damaged for f7e4 error , replaced slider. Informed customer office will call when part comes in. Customer will have picture of receipt on return call ; ordrng 1 W11478526 (Ui panel), used 1 W10734521 (SLIDER) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
11/14/2023
Dryer checks okay. Recommend having vent replaced and checked.
We serviced a
KENMORE DRYER
Model ="110.60022010"
Near East Longmeadow, Massachusetts 01028
Roger R.
Job Details:
11/14/2023
Unit checks okay. Vent restricted causing long dry times. Recommend replacing venting.
We serviced a
WHIRLPOOL MICROWAVE
Model WMHW31017W6
Near Springfield, Massachusetts 01118
Roger R.
Job Details:
11/14/2023
Replaced failed lightbulb in microwave range hood.; used 1 8206232A (BULB) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Charlotte, North Carolina 28278
Jeff L.
Job Details:
11/14/2023
Upon arrival I found the metal rack inside of microwave I could see on the corners where it had been popping in arcing also check waveguide theres no food buildup on it I took the rack out Ran microwave twice one minute cycles I had no sparking no arcing in the unit ran properly advise customer at this time the rack is the only issue and that if they had any more issues to call us back. At this time call is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charlotte, North Carolina 28278
Jeff L.
Job Details:
11/14/2023
"Unit was a floor model when I arrived unit would just sense and go straight to finish. I found the cap and the actuator damaged. I replaced both parts unit ran and checked okCall complete; used 1 W10913953 (Actuator), and 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED99HEDW0
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
11/14/2023
"Dryer making a banging and a whistle noise. Took apart and found good roller wheels, pulley and belt. The drum is out of found a little contributing to noise. Would recommend replacing drum. Customer will pass."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
11/14/2023
Installed new separator tested and its sealing fine. If problem continues customer to call customer service and reference SR#in previous ticket. Have exhausted all options.
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW1
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
11/14/2023
No time displayed on panel. Will start and run a cycle. Tried resetting and entering diag but still not working. Needs new control and panel. ; rqstng P&A on 1 W11096963 (Control) and 1 WPW10750477 (Control panel)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Meriden, Connecticut 06450
Jeremy B.
Job Details:
11/14/2023
Installed new parts. Leveled machine then ran calibration then self test all checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
11/14/2023
Dishwasher not powering on. Found tripped GFCI. all checks ok.
We serviced a
WHIRLPOOL WASHER
Model Mvwb835dw4
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
11/14/2023
Washer making loud noise. Found oil leaking from gearcase and rotor stator damaged. Washplate stripped.
We serviced a
WHIRLPOOL DRYER
Model WED9600TA0
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
11/14/2023
Dryer giving f01 error code needs new control. Control NLA.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Winsted, Connecticut 06098
Ruben C.
Job Details:
11/14/2023
Replaced ice maker and ice bin ran test button on ice maker this one harvested normally and called for water tested normal advised cust to give 24 hours; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER