Returned to install part ordered. Installed new blower fan. Ran unit to test function and fan now working properly and verified unit working as designed. ; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR

"Ran washer and found unit had started to bounce off the sides of cabinet again when spinning, checked legs and found level checked tub and found tub wobbling back and forth, removed washplate and found hub warn causing unit to wobble. Replaced hub and recalibrated unit ran a wash and spin and unit is now spinning properly. Advised customer unit will bang when clothes are uneven they will have to stop the unit and adjust clothes advised on loading unit with even wash loads to help with spinning. ; used 1 W10528947 (Hub) from stock"

"Installed new Gearcase,clutch and slider ran unit thew a calibration and unit went threw properly. Ran a wash cycle and spin cycle all operations now working to factory specs ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH"

"Installed new ff air damper and cycled, tested fine. Previously Paid in full."

"Inspected and found drain pump broken and wash arm broken, replaced drain pump, ****PLEASE MAIL OUT WASH ARM****. Customer will install.; ordrng 1 WPW10320512 (Lower wash arm), used 1 WPW10348269 (DRAIN PUMP) from stock"

"Unit will not turn on or respond to any button presses. Tried with and without customer gfi box on outlet. Verified 120vac at outlet. Unit acu with steady slow blinking green light. Disconnected/reconnected harness and same. Unit did go into diagnostics once, showed error code and then unresponsive.F6e2- communication errorOrdering acu, u/I. Office to contact cs when parts come in to schedule return.; ordrng 1 W11400681 (Acu) and 1 W11199207 (Harness) and 1 W11115285 (U/I just panel)"

"Theres only one shock need to order 3 more ; ordrng 3 DC97-16350U (Shocks)s, states that autho needed"

Found dryer not powering on. Measured proper power at term block. Found bike wire at motor not plugged in. Secured and tried testing dryer still not powering on needs new console and control. Left new motor on top of dryer in shop. ; ordrng 1 W11331944 (Control panel) and 1 W11565028 (Control)

Installed all new doors and leveled unit heated door gasket up so they would make a good seal. Checked all operations and unit is working to specs

"Found error code F3 indicating a failing oven sensor , replace with new and tested. Unit heated and came up to 350 ; used 1 WPW10181986 (SENSOR) from stock"

"Upon arrival customer didnt have purchase receipt, waited while she looked for it. She couldnt find it then started calling Lowes. Lowes emailed her a copy quickly. Customer complained of no draining. Found drain pump had failed. Replaced from ts. Ran unit after and no leaks detected and unit working as designed and draining properly. ; used 1 W11412291 (Drain pump) from stock"

"Customer complained unit wont start, user interface is not working. Upon arrival found proper voltage to unit and unit is unresponsive, took off Ui and control board is ok and sending proper dc voltage to UI but UI not working. Ordering new User interface panel. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11413567 (Ui)"

"Customer complained of leak. Ran unit through service mode, no error codes present. Ran unit through auto test mode and no leaks and all functions working properly, found leak around water valve. Ordering water valve. Scheduled return call for 12-18-23 am. ; ordrng 1 W11513255 (Valve)"

"Customer complof different louder noise. Ran unit and when unit is slowing down the tub in reverse gearcase is causing extremely loud grinding nosie, tried replacing cam but noise still present, tub is secured on nut to gearcase, noise is coming from inside gearcase. Gearcase was just installed, and is faulty. Ordering new gearcase, . Scheduled return call for 12-18-23 am. ; rqstng P&A on 1 W11449840 (Gearcase), used 1 W10721967 (CAM KIT) from stock"

"Upon arrival tried to evacuate system. Foudn no Freon in system. Put on valve and pushed 130 nitrogen . Could hear leak rushing out of somewhere. Went to front of unit and hear leak under freeze above refrigerator and you can physically see the floor of freeze, the plastic raises up from the leaking nitrogen. Big leak in frame. Checked evap no leaks, and around door frame but cant find leak from visible areas leak is big and nitrogen leaks out very fast. Can get bobble test anywhere around door hinges or anything , can only see floor of freezer bowing up from temporarily trapped gas. , called techline to inform unit is not repairable. Informed customer unit is not repairable, someone from whirlpool will contact them with further information on matter. Sr# 7738015505 ; used 1 W11506635 (Process tube) from stock"

Found 115v coming to washer the control would cut in and out without dropping voltage and then would continuously send power down to the drain pump Ive seen that before. I called into office to order parts and got voicemail to leave message for a call back. This customer will need to be called when parts come inPart#W11627413Part#W11675701; ordrng 1 W11627413 (Control) and 1 W11675701 (Control)

Replaced part and unit running normal. No leaks detected. 1yr warranty on parts and labor.

Complaint that the oven will not heat up. Found bad heating element. Quoted parts and labor. Replaced part and unit running normal. Great heating. Readjusted the temperature sensor to the back of the wall to the clips.

"Removed air tower, replaced damper. Reassembled, put shelves and drawers back in. Tested, damper operating properly and quietly.; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL"

"Removed and replaced pump/motor, control and latch. Reassembled, tested, all components and functions operating properly. Started cycle, checked for leaks, none. Cancelled cycle, checked for leaks, none."

"Tested and found motor cutting off on thermal overload, starts back after motor cools and overload resets. Ordering motor and blower wheel. Checked part availability and scheduled return for 12/18 AM.; ordrng 1 W11549461 (Drive motor) and 1 WP697772 (Blower wheel)"

"Disassembled washer, removed and replaced gear case, cam, and agitator. Reassembled, ran control calibration. Started quick wash cycle, allowed to fill and confirmed proper operation. Cancelled cycle, drained properly.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"

Called tech support they want running pressures pictures installed control last visit ; O-emld tckt

Replaced and optimized ff evaporator thermistor ; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP

"Tested dispenser, found no difference in water flow with filter installed or with filter removed. Flow rate is low. Checked water lines, no sign of pinched or crimped spots. Ordering filter housing and reservoir. Checked part availability, reservoir is special order. Advised customer that office will call to schedule when parts arrive.; ordrng 1 WPW10394053 (Filter housing) and 1 W11613294 (Reservoir)"

"Removed cooktop, replaced center burner valve, reassembled. Replaced center burner head. Tested, all burners operating properly."

Customer states that the unit will not always operate by the UI. customer also states that the unit sometimes does not light up have to wait on it. I have not got the unit to duplicate the complaint and when put into service diagnostic mode there were no fault codes present. Ordering the following parts customer schedule for 12-19-23 pmPart#W11660284Part#W11672039; ordrng 1 W11660284 (UI) and 1 W11672039 (Control)

Customer education on how to operate machine

Found the filter housing cracked and water tubing bent and smashed in places. Gonna order 4 parts to make good repair. Will return 12-20-23 pmPart#WPW10341320Part#WPW10394053Part#WPW10279882Part#WPW10279885; ordrng 1 WPW10341320 (Inlet valve) and 1 WPW10394053 (Filter housing) and 1 WPW10279882 (Inlet tube) and 1 WPW10279885 (Outlet tube)

Replaced part and unit working normal. Good seal at the ff section.

Complaint that the unit is not dispensing properly and rust on the shelves and door. Found error code F1E1. Found rust on the both shelves and protective finish on the door is pealing off and rusting out. Will order parts for a return visit. Unit still under warranty. Delivered date 01/14/23. Customer will be calling Whirlpool to verify that they received pics for the issue on the the door.; rqstng P&A on 1 W11412300 (Dispenser) and 1 W11506011 (Control Board) and 1 W10728159 (Lower Rack) and 1 W11672788 (Upper Rack) and 1 W11461694 (Panel Door Stainless Steel)

Leveled unit wanted to know how to pause cycle while it was spinning showed customer how to pause during cycle and rearrange clothing inside basket

Replaced BRacket for micro switches dispensing ice and water but paddles are warped and shield for ice flap is broken took picture

"Replaced cam still squealing when first starting to spin needs gear case job ; rqstng P&A on 1 W10752283 (Wash plate) and 1 W11454734 (Gear case), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"

"Complaint not making ice in either zone replace the water filter unit started making ice yesterday in the freezer zone. I found complaint, true and upper icemaker is cracked head unit was covered in ice instead of ice tray, found warpage fracture. And tray unit will need new upper icemaker to fix and ordering icemaker. ; ordrng 1 243297613 (Ice maker upper)"

Replaced glass door and range working normal. Cleared out all the broken glass from inside the oven.

Unit not leaking During testing..SUSPECT LEAKING OCCURS WHEN DETERGENT PODS ARE ADDED TO SOAP BOX. THIS MUST BE PLACED INSIDE WASHER BEFORE ADDING CLOTHING. IF ADDED TO DETERGENT BOX POS DO NOT DISSOLVE PROPERLY CAUSING BACK SPLASHING OUT OF DETERGENT BOX

Bake and broil not working relays clicking on but high limit is open needs new. ; used 1 WP9759243 (THERMAL KIT) from stock

"Customer complained unit not working, found long fill error. Found drain line was not installed properly, was running along floor and outside. Informed customer to raise drain line to top of washer and leave vent area at end of drain line, ran service mode and all functions working. Verified proper operation when picking up drain line."

"Complaint dishwasher is leaking on the floor from the right side of the dishwasher right directly onto power box. I found dent behind right hinge, right word tub is glued together is the cause of the leak unit will need new tub to fix. Ordering tub tub will be shipped directly to customer customer to inspect for any damage prior to calling our office. Advised customer to leave unplugged with water turned off. ; ordrng 1 W11409866 (Tub assembly ss)"

"Tested and ran diagnostics. Found E2 and E5 ice maker errors. Ran test 57, ice maker completed and returned to home position correctly. Ran valve test 45, valve activated and filled properly. Based on error codes, quoted customer for ice maker, heater and control. Saved estimate. Collected for service call on cc."

Checked and found control board shorted and burnt. Parts are no longer available for this dishwasher. No repairs possible.

"Cs said they had a burning smell, started to take unit apart.Back cover off on arrival, unit is a stator motor so no belt. Basket turns freely, no lingering smell found. Ran unit on quick wash and went through cycle fine.Full speed spin with no issue. No problem found.Sowed cs that basket is out of round and that lead to things getting stuck between gasket and basket, but running fine be there n testing. Collected for service call only"

"Tested and ran diagnostics. Found F8E4 float switch error. Removed pan, found small amount of water. Cleaned and dried pan, reinstalled pan. Tested, dishwasher now operating properly."

"Checked and found backguard loose and moving. Removed cooktop, tightened and secured screws holding backguard. Now secured and tight."

Replaced part and ran calibration and diagnostic cycle unit running normal.

Complaint that the unit is not washing correctly found bad sump pump and drain hoses are clogged because of wrong installation. Quoted parts and labor. Customer will need to think about it. Collected trip charge. Customer has 7 days to waive trip fee into labor.

Found felt coming off of rear of drum. Needs new felt kit. ; ordrng 1 280114 (Felt)

Left front burner not working. Element getting 240 needs element. ; ordrng 1 W11171119 (Element)

Customers complaint is dishwasher leaking. Tested found water at 140 water dripping from right corner. Gasket and bottom door seal slightly worn. Will order and replace. ; ordrng 1 W11483553 (Door gasket) and 1 W11664713 (Bottom door seal)

Tech was assigned as a helper;

"Replaced control and harness, ran normal cycle, filled and went into wash fine, cancelled and drained fine. Unit has been working fine since last visit."

"Installed new transformer and checked, unit not heating now dire to a failing relay on main board. Will need new control. Ordered control and rescheduled for return ; ordrng 1 W11342846 (Control, main)"

"Found unit cooling but not cold enough to freeze ice cream. Checked frost pattern on evaporator and found weak frost pattern. Unit will need a new compressor and sealed system repair. Ordering parts necessary for compressor replacement. Will return asap to install. ; ordrng 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11580057 (COMPRESSOR R600A) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11506619 (COUPLER 8 NK MS 00) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11504433 (COUPLER) and 1 W11504447 (COUPLER 5/1.8 NR MS00) and 1 R600A (R600A 14.8 OZ) and 1 W11506635 (COUPLER 6 NF MS SV), dspstn on spec-tagged invntry: 1 w11650661 HEATER and 1 WP2315549 EVAP MOTOR"

"Removed oven bottom replaced igniter, pulled oven out, unplugged, removed back, replaced oven control. Reassembled, put oven back, tested. Oven burner now igniting and operating properly."

Tested and ran diagnostics. Found chattering noise coming from damper when moving. Ordering damper. Checked part availability and scheduled return for 12/15 PM; ordrng 1 WPW10479155 (Damper)

"Checked and found that switch for dishwasher was turned off. Turned switch on, tested, dishwasher operating properly. Customer was not aware that dishwasher was controlled by a switch."

Replaced parts Randy and I spoke about. This should correct the problem with the ice maker as we updated parts per service bulletin. Tim and I reinstalled fridge unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 WP2198677 FITTING 1/4-1/4 and 1 WP2300868 FITTING 5/16-5/16

Found unit has a bad defrost heater and unit not defrosting properly. Also found return air channel foamed in and not allowing air flow into refrigerator. Called whirlpool tech support to determine course of.action tech support said it was non repairable customer is calling whirlpool SR 7738003518

Installed new crisper shelf and checked all okay

Found no ice in bucket. Ran harvest cycle and that checked ok Check fill cycle that was ok checked freezer temperature and found temperature at 18 degrees with full frost pattern. Replaced freezer sensor and set controls to max cool. ; used 1 W10316760 (THERMISTOR) from stock

Found cold water valve leaking when unit is off. Will need new valve ; ordrng 1 5220FR2075L (Valve)

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

Installed all new parts and ran machine threw a wash and a drain checked all operations and unit is now working to proper specs ; dspstn on spec-tagged invntry: 1 W11497943 DRAIN PUMP/W CHOPPER

Unit not draining cleaned drain catch tested draining normally

"Runs not heating element broken front wheel broken used dryer kit and replaced element operation normal ; used 1 WP3387747 (ELEMENT), and 1 4392067 (DRYER REPAIR KIT) from stock"

Cooktop has part of gasket missing ; ordrng 1 W11156895 (Cooktop)

"Complaint that when baking not baking good need to talk to wife to make sure I have complaint right and to explain things about unit ; ordrng 1 W11567368 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

Customer canceled at door

"Complaint going off of what Whirlpool sent over control issues I found drain hose is too low 24 inches off of the ground Page 6 owners manual drain hose should be a minimum of 39 inches off the ground before going into drain tube, I found floor is extremely unlevel washing machine should be raised an additional 1 inch off of the ground in the front feet are already as low as they can go raising washing machine as high off of the ground as it can get also side, the side level is extremely out of level as well. Could be causing F0E5 out of balance, error, detected error code that I found in fault history also found F0E7 load detected during a clean wash cycle. Ill touch functions are working properly. Have to press on buttons hard on this specific machine for buttons to press as it is not a touchscreen has a physical button behind screen. I suspect customer has been running or trying to run a load and clean wash cycle as it will fill with the most amount of water per customer no control board issues or use your interface issues. Found left plastics for user interface with customer. Plastics color was white that was pre-shipped to customer. Colors are gray on machine parts not needed anyways cannot find any additional issues with machine today. Other than level and drain hose issues."

Complaint microwave makes a loud humming noise when it gets hot or randomly during usage heats fine every time. No abnormal noises from fan motors. Turntable motor is working just fine as well. We have no error codes. I suspect humming is coming from high-voltage transformer. ; ordrng 1 W11256462 (Diode) and 1 W11545872 (Transformer)

Complaint dishwasher leaking on right side. Bottom is full of water whenever filter is removed. It is normal for about 2 to 3 cups of water to still be in the bottom of the tub underneath filter to prevent seals from drying out and cracking tub gasket is defective causing tub to leak during operation. That is not a normal thing to occur. Im ordering gasket to replace no additional issues found. ; ordrng 1 W11483553 (GASKET)

"Complaint refrigerator doors on fresh food side fling open hard knocking food out of the door. I found refrigerator was not properly leveled. I leveled refrigerator tested operations adjusted. Door door is no longer flinging open and staying level in the halfway open position past the halfway open position, Campbell catch as gravity will do its thing and allow the door to slope down the down slope of the cam, causing door to still fling customer to hold doors to prevent doors from flinging Does not fling as hard though. Unit is working as designed cannot make any further adjustments to the cam or door or leveling."

"Replaced control. Console and toe plate with shielding. Ran unit in normal wash and running fine. Ran through fill into wash, let run for several minutes then cancelled and drained fine."

"Replaced control and float switch. Cs has had no issue since last visit. Ran normal cycle through fill and into wash, cancelled and drained fine."

I replaced main control performed a control board calibration cycle per technical service manual no additional issues found customer loaded a cycle in washer and performed a quick wash cycle with no issues.

"Removed old compressor and replaced with new pumped unit down and checked for a good vacuum, unit held properly. Replace all couplings and filled with r600 checked evaporator and unit is frosted up to the bottom and cooling as designed, advised customer to give unit 24hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 W11504433 COUPLER 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11580057 COMPRESSOR R600A"

"Tested unit and found fabric softener dispenser would stay full and never empty, checked for errors and found F0e1 load in drum during clean cycle F5e2 lock failure f5e3 unlock failure f4e1 wash heater error or no feed back f0e2 over suds ran a test cycle and found cold inlet valve would never cycle on fabric softener side found valve faulty. Will order new valve, dispenser, clamps and hose parts tentative p/a ; ordrng 1 W11316256 (Cold valve) and 1 W11524103 (Dispenser) and 3 WP596669 (Clamps)s and 1 W10920133 (Hose), states that autho needed"

Replaced drive belt unit ran and checked okCall complete; used 1 341241 (Belt) from stock

"Found motor cutting out and control board losing power for about 5 sec then it will shut back down. Motor is straining to agitate and will not spin both parts needed for good repair. Will return on 12-19-23 amPart#W11497303Part#W10868094; ordrng 1 W11497303 (Motor) and 1 W10868094 (Harness), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"

"The notes in the ticket says outlet has power, however Im finding no voltage at all going to the dishwasher I was holding white and black wires in my hand after checking with meter. Tried to call property maintenance supervisor back could not reach him. Nothing we can do this problem is with the power supply to dishwasher."

"Checked over unit due to items freezing in left deli draw and sometimes on shelf found temps in freezer set to 5 degrees and fridge set to 38 adjusted freezer to proper temp and advised when set warm the unit is going to run and allow the fridge to start getting colder and freezing items near ice maker, checked thermistors and found reading properly checked air flow and damper and unit is opening and closing when calling for air and when not. Advised to make sure unit is set to recommended setting or close to them. All operations are now working to specs ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"

Complaint humming noise. I could not duplicate noise complaint normal noises of compressor refrigerator is new to customer wanted inspection.

"Complaints. Fresh food section is not cooling properly. I found freezer. Evaporator is producing a full frost pattern freezer I found evaporator fan motor. Had Styrofoam locking it up as well. Removed Styrofoam evaporator fan motor is working just fine now . I replaced defrost heater with new style defrost heater I found damper control was frozen over completely with ice blocking airflow completely to fresh food zone section. I replaced damper control, tested operation, air is now flowing into fresh food section just fine. ; used 1 W11645127 (DAMPER CNTRL) from stock"

"Checked and tested. Found cold water valve not closing fully and allowing water to drip into tub. Removed and replaced valve assembly. Tested, operating properly and closing correctly.; dspstn on spec-tagged invntry: 1 W11165546 VALVE"

"Replaced motor blower and dryer kit door hinge broken and drum felt missing in multiple places ; rqstng P&A on 1 W11465962 (Door) and 1 W10508188 (Drum), dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT and 1 WP697772 BLOWER WHEEL , states that autho needed"

Complaint not filling the entire basket with water explained it is energy efficient machine showed customer bulky items fills with the most water ; dspstn on spec-tagged invntry: 1 W11038689 VALVE

I replaced all previously ordered parts. I performed a control board calibration procedure per technical service manual. No additional issues or abnormal noises heard at this time. Inspected tub for cracks. No cracks or issues. Found with tub either.

"Checked and found tub still had water in it. Attempted to run drain and spin. Drain pump would not come on. Tested, drain pump has correct voltage. Replaced drain pump, tested, pump and all other functions operating properly.; used 1 W11399437 (Drain pump) from stock"

"Customer complained of door lock issues. Upon arrival plugged unit in and foudn f5e3 error. Couldnt enter diagnostics mode until after installing new lid lock from pre id ts. Installed part and ran diagnostics, unit now working as designed. ; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK and 1 W10861642 DOOR LOCK"

"Installed new motor&sump, heater ran unit threw a test cycle and unit is now washing and operating to factory specs; dspstn on spec-tagged invntry: 1 W10703867 HEATER and 1 W10805015 MOTOR/SUMP"

Installed all new led module kit checked lighting and unit is now turning on all lights and all functions are operating to specs

"Checked over unit and found machine running but not washing middle rack, checked wash arms and found middle arm had cracked in half an fell off this caused poor washing, removed manifold and glued wash arm in place for now so unit can be used. Will order new manifold and middle wash arm ; ordrng 1 W11662109 (Manifold) and 1 W11627525 (Spray arm), states that autho needed"

"Customers complaint is fabric softener dispenser not draining. Ran diag found F8E1,F5E2, removed hoses and found good flow. Ran test 12 and still some water in dispenser. Replaced hot and cold valve and then put softener in dispenser and ran a rinse and drain cycle and softener cleared ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"

Cx complaint that the unit is making a loud noise. I inspected the unit to confirm the complaint. I found the idler wheel clip came out of place. I put the idler wheel clip back in 5he correct position and tested the unit for the cx. I collected the service and labor fee by check. The unit is working as designed.

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

I installed the ordered parts the unit is still not working. The unit is getting 124v to the inverter and thermostat but is not sending any to the compressor. I called Techline to document the issue. They will contact the cx concerning the issue.Sr. 7738006685

Found vent not installed correctly on door allowing water to leak thru the inner door onto floor. Installed venting correctly unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11498831 GASKET

Complaint that the unit is not washing correctly found bad sump pump and drain hoses are clogged because of wrong installation. Quoted parts and labor. Customer will need to think about it. Collected trip charge. Customer has 7 days to waive trip fee into labor.

Replaced all parts and ran a calibration test and diagnostic cycle and unit is draining correctly as it should. All components are working correctly. Unit working normal. No leaks detected.