We serviced a
FRIGIDAIRE MICROWAVE OVEN
Model GMBS3068AFA
Near East Longmeadow, MA 01028
Roger R.
Job Details: 01/17/2024
Found unit has a bad thermal cavity fuse. Will need to replace thermal fuse and repair wires. ; ordrng 1 5304520011 (Thermostat)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Hartford, CT 06114
Chuck M.
Job Details: 01/17/2024
Customer complaint is that washer lid will not open. Ran diagnostics and found a error code F9e1 long drain. Inspected and found drain circuit is stuck closed on control. Ordered control. Could not open lid. Was able to see model/serial. ; ordrng 1 W11557935 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Hartford, CT 06106
Chuck M.
Job Details: 01/17/2024
"Customer complaint is that washer is not washing properly and does not complete cycle. Ran diagnostics and found error codes F0e3 overloaded. F8e1 long fill. Ran manual cycle and found bearings noisy and gear case leaked. Rotor is stiff to turn. Wash plate is seized to shaft. Ordered gear case rotor/stator, clutch, slider, wash plate and screw. Extra Time Slots. ; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W11393685 (Gear Case) and 1 W10754158 (motor stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10754161 (motor rotor) and 2 ExtraTimeSlots (Extra Time Slots)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS36FKX00
Near Farmington, CT 06032
Chuck M.
Job Details: 01/17/2024
Installed door spring and tested. Showed customer it works.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Hartford, CT 06120
Chuck M.
Job Details: 01/17/2024
Customer complaint is that washer was leaking. Ran washer on manual cycle and tested hot and cold valves. No leaks found from washer. Found cold supply leaking. Took pic.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Hartford, CT 06112
Chuck M.
Job Details: 01/17/2024
Arrived to diagnose washer and customer said washer is working fine.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Hartford, CT 06112
Chuck M.
Job Details: 01/17/2024
Customer complaint is that washer makes a whistling sound during spin cycle. Ran automatic test cycle and washer checked ok. Whistling sound is normal. We was Ct
We serviced a
WHIRLPOOL DRYER
Model MED6230HC3
Near Cheshire, CT 06410
Jimmy R.
Job Details: 01/17/2024
"Checked over dryer and found dryer top had been scratched on right side getting down to bare metal, replaced with new top and checked over all operations. Dryer is heating and all functions are now working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB2
Near West Springfield, MA 01089
Mike K.
Job Details: 01/17/2024
"Replaced sump assy, ran normal cycle and filled and went into wash fine, verified spray arm movement, cancelled and drained fine. Ran diagnostic cycle fine and verified heating at end of cycle"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hartford, CT 06114
Chuck M.
Job Details: 01/17/2024
Customer complaint is that washer was leaving clothes wet. Found washer was leaning backwards because floor is uneven. Leveled washer to floor. Explained unbalanced loads. Found hot and cold were reversed. Corrected and tested. Washer checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 01/17/2024
Customers complaint is freezer not freezing things completely. Refrigerator is in the garage and the temp is 19 degrees. Must be in a area where the ambient temp is above 60 degrees for optimal performance.
We serviced a
MAYTAG WASHER
Model MVW5035MW0
Near Matthews, NC 28105
Jonathan J.
Job Details: 01/17/2024
"Complaint washing machine when you press start. Sounds like its agitating and Im going straight to done. I found actuator shifter has failed and latch issue. I replaced actuator and striker , tested operations no additional issues found everything is now working fine.; used 1 W10913953 (ACTUATOR), and 1 W11457841 (STRIKE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28277
Jonathan J.
Job Details: 01/17/2024
"I replaced all previously ordered parts tested operation performed a control board calibration process verified there are no leaks and everything is sounding normal as of now. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , 1 W11283592 MOTOR-DRVE , and 1 W11449840 GEARCASE , used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Charlotte, NC 28277
Jonathan J.
Job Details: 01/17/2024
"Complaint dishwasher, making a popping noise whenever doors opened for the very first time directly after a wash cycle will not make any noises after that first time. I replaced both hinges I tested ops found popping is due to plastics funnel cup touching door when door is fully opened I found door gasket is leaking water into catch basin I replaced door gasket tested all other operations. No additional issues found with dishwasher here today.; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE , used 1 W11483553 (GASKET) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Southington, CT 06479
Jimmy R.
Job Details: 01/17/2024
"Tested dryer and found customer having trouble drying clothes checked for heat and unit is heating up but short cycling causing clothes to come out wet when complete, tested heater and found ohming good checked thermal cut off and cycling thermostat and found faulty. Replaced both and checked vent for unit and advised customer vent going up needs to be cleaned and vent cap on the outside needs to be replaced the outside vent is not opening properly blocking air flow customer will have replaced. Ran dryer and unit is now heating proper and working to specs ; used 1 279973 (THERMAL KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW2
Near Westfield, MA 01085
Mike K.
Job Details: 01/17/2024
"Unit is under 1yr wp warranty per service bench. Cs thought unit wasnt venting correctly because she could see some build up inside lint screen area, build up was minor and properly functioning. No issue with drying. Explained she can vacuum out or get a lint brush and should check vent hose every so often to keep clear."
We serviced a
WHIRLPOOL M/W OTR
Model UMV1160CW2
Near Plainville, CT 06062
Jimmy R.
Job Details: 01/17/2024
"Checked over unit and found microwave turn table not rotating and lights for underneath not coming on, checked turntable Motor and found main harness connection for motor and lights not connected causing issue. Reattached connection and unit started to operate normally heated up mug of water and unit is now working to specs"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Charlotte, NC 28214
Jeff L.
Job Details: 01/17/2024
The unit working fine with no fault codes the customer thought the sound of the tub spinning and stopping during sense was a issue. One time customer education call
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM02
Near Wolcott, CT 06716
Jimmy R.
Job Details: 01/17/2024
"Tested unit and found when fridge would call for cold air the damper would open and sounds terrible, checked damper and found motor making a loud noise replaced faulty damper and unit is now opening and closing normally. Checked all other operations and unit is cooling and working to specs ; dspstn on spec-tagged invntry: 1 WPW10594330 DAMPER CNTRL"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Wolcott, CT 06716
Jimmy R.
Job Details: 01/17/2024
"Tested unit due to machine turning on and when starting it would go straight to done never washing or filling, Checked for errors and found none ran a self test and unit went threw properly. Ran machine thew several cycles and found unit working normally checked capacitor and found out of date, replaced capacitor and recalibrated unit. Ran wash and spin cycles and unit is working to specs ; used 1 W11395618 (Capacitor) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN708MPS00
Near Longmeadow, MA 01106
Roger R.
Job Details: 01/17/2024
Installed panels that were sent to customers home. Freezer door panel number W10137117 and Refrigerator door panel W10137119
We serviced a
WHIRLPOOL COOKTOP
Model RF368LXPQ2
Near Charlotte, NC 28214
Jeff L.
Job Details: 01/17/2024
Found RF burner not working at all needing to order switch and burner for good repair. Will return on 1-24-24 amPart#W11171119Part#WP3149400; ordrng 1 W11171119 (RF burner) and 1 WP3149400 (Switch)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Gastonia, NC 28056
Robert A.
Job Details: 01/17/2024
Cx was contacted for the heater element replacement. The serial # is within the range for coverage. The TS is in my garage. I called Jen to set up the return visit ASAP. The nearest availability is Mon pm. I scheduled the return visit.; ordrng 1 W11537778 (Heater element)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Charlotte, NC 28216
Robert A.
Job Details: 01/17/2024
"Cx complaint that the unit is not heating at all. I inspected the unit to confirm the complaint. I found the control board works fine. I checked incoming voltage, only 110v across L1 & L2. L2 is getting 0v with ground. The unit is fine, the outlet is the issue. I left the part with the cx. The unit should be good once the outlet is corrected.; dspstn on spec-tagged invntry: 1 WPW10245259 TERMINAL BLOCK"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Charlotte, NC 28269
Robert A.
Job Details: 01/17/2024
"Cx complaint that the unit is making a banging noise while it spins. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed, I did hear the hoses hitting the rear panel. I secured the hoses with zip ties and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Tolland, CT 06084
Amanda R.
Job Details: 01/17/2024
Console peeling back and Ui not responding needs console with Ui control ; ordrng 1 W11660284 (Keypad)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Vernon, CT 06066
Amanda R.
Job Details: 01/17/2024
Lost complete cooling Ui has power no lights in entire unit working compressor not running reset power to unit for 7 minutes plugged back in all lights came on and compressor started
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Southbridge, MA 01550
Chris B.
Job Details: 01/17/2024
Complaint that the unit is taking too long to dry. Found clogged in the filter housing and vent hose was crushed. Adjusted hoses and unclogged unit. Collected for minor repairs.
We serviced a
GE WASHER
Model GFW650SPN1SN
Near Monson, MA 01057
Chris B.
Job Details: 01/17/2024
Complaint that the unit is not filling up with water. Ran diagnostic cycle at the hot side and fount 120v but on the cold side found no voltage present. Verified all wiring and all had continuity on all wires. Quoted parts and labor. Customer will think about it. Mentioned that we would waive the trip fee into labor within 7 days. Collected trip fee.
We serviced a
WHIRLPOOL M/W OTR
Model AMV2307PFS07
Near Springfield, MA 01129
Chris B.
Job Details: 01/17/2024
Complaint that the unit will stop right at 3 seconds of running. Found capacitor not showing readout and will order interlock kits as backup. ; ordrng 1 W11551558 (Interlock) and 1 W11551761 (Interlock) and 1 W10890776 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Windsor, CT 06095
Gary V.
Job Details: 01/17/2024
"Installed parts listed and cycled, tested fine."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Manchester, CT 06040
Amanda R.
Job Details: 01/17/2024
"Complaint that dispenser screw has rusted and stained console also randomly clothes will come out wet runs drain and spin went over loading alike items started clean cycle went over soap amount customer is aware of changing spin speed and not overloading ; rqstng P&A on 1 W11316623 (Console), ordrng 1 WP8540282 (Screw), dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near East Hartford, CT 06108
Amanda R.
Job Details: 01/17/2024
Slider broken needs to be replaced ; rqstng P&A on 1 W10734521 (Slider)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28262
Robert A.
Job Details: 01/17/2024
"I installed the ordered parts and tested the unit for the cx. The unit is still not working there is a broken wire (orange) coming from the cabinet to the door. I checked incoming voltage to the UI at the bottom of the door holding the wire in place, it got 12vdc as designed. There is a significant amount of patina on the wires from the cabinet to the door harness. I called WP to document the issue. The harness damage is not a serviceable part."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Charlotte, NC 28262
Robert A.
Job Details: 01/17/2024
"Cx complaint that the unit continues to click after the burner ignites. I inspected the unit to confirm the complaint. I found all burners work fine but the RR burner continues to click after the burner is lit and the knob is rotated. I tried massaging the switch harness attached to the RR valve and disconnected and inserted the electrode, nothing changed. The LR electrode was sparking to the electrode near it frequently when the spark module it activated.The switch harness, electrode and spark module need to be replaced to resolve the issue. Im ordering the part for the return visit. ; ordrng 1 WPW10475149 (Spark module) and 1 W11561443 (Switch harness) and 1 W11507532 (Electrode LR)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Waterbury, CT 06705
Jimmy R.
Job Details: 01/17/2024
"Checked over unit and found oven would not heat up on a bake or broil cycles found ignitor coming on and getting 120v but not heating up enough to release gas valve, replaced faulty ignitor and heated oven to 350 degrees checked stove top and all operations are now working to specs"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Columbia, CT 06237
Jeremy B.
Job Details: 01/17/2024
"Washer still not spinning out properly. Ran self test and actuator keeps clicking and cam hard to shift. Replaced both and ran self test all checks ok. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 01/17/2024
"Removed agitator and old hub. Installed new hub kit, reinstalled agitator. Ran control calibration and manual tests for agitate and spin. All completed correctly and normally. Washer operating properly.; dspstn on spec-tagged invntry: 1 W10324651 HUB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Charlotte, NC 28262
Robert A.
Job Details: 01/17/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Clover, SC 29710
Mitch H.
Job Details: 01/17/2024
"Disassembled dryer. Removed blower wheel and drive motor. Installed new. Reassembled, tested, dryer operating properly and quietly. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDP645SYN3FS
Near Clover, SC 29710
Mitch H.
Job Details: 01/17/2024
Checked and found lower wash arm broken. Requesting P&A for arm. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 WD22X33499 (Lower wash arm)
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Charlotte, NC 28214
Jeff L.
Job Details: 01/17/2024
Found vent behind dryer completely smashed together restricting air flow. The unit was getting to hot and cutting off then sometimes would cut back on once unit cooled down and sometimes it wouldnt. I cut down vent and removed smashed piece ran unit on sensor dry empty and ran for 5 minutes and cut off as it should have sensor is working correctly. The unit is now running and checked ok.Call complete; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED8120HC0
Near Charlotte, NC 28215
Jeff L.
Job Details: 01/17/2024
Found dryer vent bent some pulled dryer off wall also advised customer with this unit being on 2nd floor and vent running up it needs to be cleaned by a professional dryer vent cleaner. Customer has been in home for 3 years and vent has never been cleaned. The dryer is heating and blower motor is turning removing moisture and heat but is being restricted at exterior venting. The UI is not making sound anymore when pushing buttons so it needs to be replaced.Part#W11419060; ordrng 1 W11419060 (UI)
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Charlotte, NC 28205
Jeff L.
Job Details: 01/17/2024
"Found snake skin and mice nest under washer (see pics) the unit is out in room in a non controlled environment. The unit is giving F7 E1 fault code tach issue found lower harness failing and not allowing unit to spin a new lower harness is needed to correct issue. Contacting whirlpool to document infestation. Knocked on door to advise customer of situation no one answered. If customer calls in to office this is where we are at with the work order.Spoke with (Bruce) whirlpool tech supportSR#7738255515; ordrng 1 W10844650 (Lower harness), dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW 1 W10902814 WASHPLATE , 1 W11283592 MOTOR-DRVE , and 1 W11454734 GEARCASE"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28202
Jeff L.
Job Details: 01/17/2024
The washer was down in there shop and not able to get to it to make repair the maintenance supervisor (Banks) is gonna leave the old board up front with the office after the h gains access to washer and gets it off. There are also no hookups in shop to check unit after repair for future reference. Please reschedule for someone to go by office any day this week to grab core control board. Other than that job is complete. Spoke with crystal she is gonna reschedule for tomorrow just to pick up partComplete; schdld next appmnt for 1/18 THU AM
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/17/2024
I replaced isolation valve tested operations no additional issues. Found unit has both valves. Installed isolation and dual valve unit is now dispensing water now with no issues.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, NC 28262
Robert A.
Job Details: 01/17/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER
We serviced a
FRIGIDAIRE RESIDENTIAL REFR
Model LGHD2369TF7
Near Springfield, MA 01109
Roger R.
Job Details: 01/16/2024
Installed new freezer drawer tracks to to ball bearing falling out and difficult to open and close. All checks ok
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Chicopee, MA 01013
Roger R.
Job Details: 01/16/2024
"This unit is under extended warranty through rental company. See photo. Found unit has a broken blower wheel that will not come off motor shaft. Will need new blower, motor, blower housing and motor holder. Also console is damaged and will need as well due to cracked and sharp edge ; ordrng 1 WP697772 (BLOWER WHEEL) and 1 W11549461 (Motor) and 1 W10888146 (Housing, blower) and 2 489463 (Screw)s and 1 W11596046 (Seal) and 1 W11481730 (Bracket, motor) and 1 W11419056 (Console, complete)"
We serviced a
KITCHEN AID MICROWAVE
Model KMHS120ESS11
Near Willington, CT 06279
Amanda R.
Job Details: 01/16/2024
Night light bulb blew they replaced light bulb cant turn off light with control replaced control tested operation normal
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSR/AA10
Near Ashford, CT 06278
Amanda R.
Job Details: 01/16/2024
"Flex zone door broken where handle goes and hand,e is broken but discontinued ice maker not making ice ; rqstng P&A on 1 Da82-02497a (Door) and 1 DA97-13074C (Handle) and 1 DA82-02367A (Y clips) and 1 Da97-19898a (Auger drain) and 1 WP482338 (Silicone) and 1 DA92-00592A (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Putnam, CT 06260
Amanda R.
Job Details: 01/16/2024
Ff section not cooling evaporator fan not running removed cover for fan a piece of ice fell fan started working at recommenced
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Meriden, CT 06450
Jimmy R.
Job Details: 01/16/2024
"Checked over unit and found customer having issues with soap dispenser and not using soap, ran a test cycle and checked components checked dispenser and cycled on soap found unit dispensing very little soap, checked adjustment and found on 1x turned to 8x for customer and dispensed soap. Checked and recalibrated cntrl gave customer Ed on soap and unit is now working to factory specs"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW 0
Near Springfield, MA 01103
Roger R.
Job Details: 01/16/2024
Unit needs new main control due to unit trying to drain while emptyQuoted 299. For part and $239 labor rate Verbal authorization by Imani. ; ordrng 1 W11616491 (CNTRL-ELEC)
We serviced a
GENERAL ELECTRIC DISHWASHER
Model PDT715SYN3FS
Near Catawba, SC 29704
Jonathan J.
Job Details: 01/16/2024
"Complaint dishwasher, shipping nicking, dishes, making a ticking noise when its empty not operating properly. I found heating element. adjusted I found spray arm heat deflector is broken off. I found spray arm is damaged on the lower. Im ordering lower spray arm to fix no additional issues seen or found at this time.; ordrng 1 WD22X33499 (Spray arm lower)"
We serviced a
WHIRLPOOL WASHER
Model WFC682CLW0
Near Plainfield, CT 06239
Amanda R.
Job Details: 01/16/2024
The dryer get stuck on a certain time and wont shut off called tech support last visit ; ordrng 1 W11712681 (Ntc)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290VEP8
Near Meriden, CT 06451
Jimmy R.
Job Details: 01/16/2024
"Installed new freezer door rails checked sealing and door is now sealing properly checked ice bin and heated rails on bin to get rid of ice build up, rail is now pulling out and all operations are working to specs"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Meriden, CT 06451
Jimmy R.
Job Details: 01/16/2024
Installed new feed tube and manifold ran machine threw a wash cycle and a diagnostics cycle checked water flow to wash arms and unit is now washing middle spray arm is getting water and working to factory specs
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Simsbury, CT 06089
Chuck M.
Job Details: 01/16/2024
Customer complaint is that dishwasher is not cleaning dishes and detergent is not dissolving. Ran diagnostics and found error code F4e3 wash motor not running. During automatic test cycle motor is receiving voltage and buzzing but not working. Ordered wash motor. ; ordrng 1 W11613479 (Wash Motor)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Simsbury, CT 06070
Chuck M.
Job Details: 01/16/2024
Customer complaint is that washer is not turning on. Voltage is correct. Status LED is out on control. Customer had power outage. ; ordrng 1 W11401710 (ACU)
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW1
Near Simsbury, CT 06092
Chuck M.
Job Details: 01/16/2024
"Customer complaint is that washer was noisy. Inspected and found drive pulley loose and cutting through shield. Took pics. Replaced cam kit and tested. Washer checked ok. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP , used 1 W10721967 (CAM KIT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09Q
Near Canton, CT 06019
Chuck M.
Job Details: 01/16/2024
Installed door and inspected. All checked ok.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFM01
Near Bristol, CT 06010
Chuck M.
Job Details: 01/16/2024
Customer complaint is that refrigerator was not cooling properly. Inspected and found fans and compressor not running. Tested compressor and it checked ok. Found start device faulty. Replaced and unit started running and cooling. Frost pattern developed. ; used 1 8201786 (OVERLOAD/RELAY KIT) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Plainville, CT 06062
Chuck M.
Job Details: 01/16/2024
"Customer complaint is that washer would not start cycle. Ran diagnostics and found error code F7e4 basket re engagement failure. Inspected underneath and found gear oil splatter. Could not remove rotor. Ordered gear case, rotor/stator, clutch, slider,wash plate and screw. P&A with extra time slots. ; rqstng P&A on 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11449841 (Gear Case), ordrng 1 W10915700 (Stator), rqstng P&A on 1 W10754448 (Clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor) and 2 ExtraTimeSlots (Extra Time Slots)s"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Worcester, MA 01606
Chris B.
Job Details: 01/16/2024
Complaint that the unit is not cycling through correctly. Tried to run diagnostic cycle four times but no success. Got error code F7E1. Ran a quick wash with auto fill and found too much water fill the tub. Verified all connections and all is normal. Found F3E2 water level issues. Found hoses not kinked or clogged. Water level is not reading properly. Will order new control board and shifter. Mentioned to the customer to call the office as soon as parts arrive to the home.; ordrng 1 W11626074 (Control Board) and 1 W11481722 (Actuator Shifter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Worcester, MA 01605
Chris B.
Job Details: 01/16/2024
Complaint that the unit is not filling up with water. Found broken wires on the P1 & P3 lines. Will need new harness wire to be replace. Mentioned to the customer that all parts arrives to the home and to contact office when they arrive. Will order parts for a return visit.; ordrng 1 W11697034 (Harness Wire) and 1 W11684544 (Water Fill Valve) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Worcester, MA 01604
Chris B.
Job Details: 01/16/2024
Complaint that the unit is not dispensing ice. Found bad motor and solenoid. Will order parts for a return visit. ; ordrng 1 W11671282 (Auger Motor) and 1 WP2152713 (Solenoid) and 1 WPW10169511 (Coupling)
We serviced a
MAYTAG WASHER.
Model MHW5630HC2
Near Worcester, MA 01604
Chris B.
Job Details: 01/16/2024
Tech was assigned as a helper;
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cheshire, CT 06410
Jimmy R.
Job Details: 01/16/2024
Tested unit and found both sections not cooling at all and compressor running super quiet checked evaporators and found no frost pattern and oil leaking from fridge evap connection. Placed unit into a diagnostics and ran step 4 checked compressor and nothing pumping removed access stub and found no Freon in unit from leak causing no cooling. Unit is going to need new fridge evaporator and compressor kit will order parts. Parts and labor are covered under ten year warranty advised we would call when in for return visit ; ordrng 1 W10832994 (Compressor kit) and 1 W11492867 (Evaporator) and 1 W11506635 (Proses stub)
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Lancaster, SC 29720
Jonathan J.
Job Details: 01/16/2024
Parts are on back order per manufacturer x parted middle glass has exploded preventing customer from opening closing door. ; ordrng 1 W11455086 (Door glass inner) and 2 W11411966 (Hinge)s
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Lancaster, SC 29720
Jonathan J.
Job Details: 01/16/2024
File number 7738243822 defects in ui. Ui has 12.8vdc getting to it but flashes on off very dimly will never power on voltages are correct and proper incoming 123.2 across red white 122 across black white 245 across red black all thermal cutout are .2 ohms heater is 10 ohms oL to ground. Removed red control has 123 vac getting to it across black and white wiring steady. ; ordrng 1 W11384511 (Ui) and 1 W11512515 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 01/16/2024
"I replaced main control unit sounds completely different than before and is going past the 15 min mark on quick wash 18 mins is when unit goes into spin but unit still stuck at 12 min mark Technical Service Pointer #: W11710100 Rev AAction Required: MandatoryRelease Date: December, 2023 per manufacturer file number 7738241538 unit must be paired to WiFi to fix per service pointer issue is a software issue per manufacturer cannot be fixed with hardware easily as old stock has not yet been ported from distributors."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Brooklyn, CT 06234
Amanda R.
Job Details: 01/16/2024
Replaced all parts operation normal ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Prospect, CT 06712
Jimmy R.
Job Details: 01/16/2024
"Tested unit and found dishwasher leaking water from left side of door, ran a heavy wash cycle and unit started to leak right away removed front panel and found unit leaking from vent, found vent had never been secured in place and was on an angled not sealing. Fixed vent and secured to seal ran a heavy cycle and unit is now operating to factory specs"
We serviced a
KITCHENAID COOKTOP
Model KCES550HSS00
Near Waterbury, CT 06708
Jimmy R.
Job Details: 01/16/2024
"Removed cooktop and checked switch went to replace and the wrong switch was ordered will order new switch correct switch and return with part. Powered unit back up and un8t is heating and working to specs advised customer once in we would call for return visit ; ordrng 1 W11259362 (Infinite switch), dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near Charlotte, NC 28216
Robert A.
Job Details: 01/16/2024
Cx complaint that the oven light will not turn off. I inspected the unit to confirm the complaint. I found an error code: f2e1. The unit oven and cooktop work fine. The light button chimes but it stays on . The unit needs a new control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11594224 (Control board)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28269
Robert A.
Job Details: 01/16/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Charlotte, NC 28262
Robert A.
Job Details: 01/16/2024
Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found that the door strike is misaligned not allowing the door to be registered as closed. I corrected the door latch position and tested the unit for the cx. The unit is working as designed. The cx will call the office to submit the payment for the service call fee.
We serviced a
LG DRYER
Model DLE7100W
Near Enfield, CT 06082
Gary V.
Job Details: 01/16/2024
Installed idler and belt. Cycled tested fine.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Charlotte, NC 28269
Robert A.
Job Details: 01/16/2024
"Cx complaint that the unit is not completing cycles, does not advance past sensing. I inspected the unit to confirm the complaint. I found error codes: f7e1 f7e7. I cleared the codes and ran manual tests for spin and agitate. Both worked fine, I ran a calibration cycle as well as a tachometer test. The tachometer test passed, giving me value when I spun it in both directions. I started a normal cycle, the unit filled and begin a wash cycle. Cx said the issue occurred in quick wash so I started a quick wash cycle, the unit started and progressed past sensing into filling and washing with no issues. The unit is working as designed."
We serviced a
SPEED QUEEN WASHER
Model SWT121WN
Near Enfield, CT 06082
Gary V.
Job Details: 01/16/2024
"Installed pump and belt and cycled, tested fine. Customer going to replace water retaining pan unit rests in, as I pointed out to him it was broken. Customer was paid in full."
We serviced a
WHIRLPOOL DRYER
Model LER6636PWO
Near Suffield, CT 06093
Gary V.
Job Details: 01/16/2024
"Inspected and found broken door switch and broken timer, quoted she will call."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Ellington, CT 06029
Gary V.
Job Details: 01/16/2024
"Installed drain hoses, and drain pump from last visit that I left with customer. Cycled and tested fine now.; dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Vernon, CT 06066
Gary V.
Job Details: 01/16/2024
"Installed new lid, cycled and tested fine."
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS08
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 01/16/2024
"Microwave keeps giving F1E5 (inverter error. Checked connection at inverter they are right and secure. Replaced control, magnetron, and inverter as recommended by factory. Tested and microwave now heating properly. ; dspstn on spec-tagged invntry: 1 W11346197 MAGNATRON"
We serviced a
WHIRLPOOL DRYER
Model WET4124HW0
Near Vernon, CT 06066
Gary V.
Job Details: 01/16/2024
"Installed parts listed and cycled, tested fine."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Bolton, CT 06043
Gary V.
Job Details: 01/16/2024
"Inspected and found timer broken, not shutting off or advancing, replaced timer and cycled, tested fine now.; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Charlotte, NC 28227
Jeff L.
Job Details: 01/16/2024
Defective material the pad has came loose and not making contact with panel. Control panel needed for good repair. Rescheduled for 1-22-24 amPart#W11660284; ordrng 1 W11660284 (Control panel)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28213
Jeff L.
Job Details: 01/16/2024
Found only 120 volts coming to dryer advised maintenance to correct problemCall complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28213
Jeff L.
Job Details: 01/16/2024
Found dishwasher not washing. It will fill and drain just no circulation of water. There is proper power going to motor just not producing. Sump assembly will need to be replaced. Office will call customer when part comes inPart#W11613479; ordrng 1 W11613479 (Sump assembly)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Charlotte, NC 28213
Jeff L.
Job Details: 01/16/2024
Customer is getting F8 E1 fault code (long fill) found water temperature switch on tap cold and water pressure was a lot less. Changed water temperature switch to cold and water pressure seem to be some what better. It does appear that on tap cold the unit is taking longer than it should to fill. Gonna order water valve to make good repair ; ordrng 1 W11513255 (Dual after valve)
We serviced a
KITCHENAID OVEN
Model KFID500ESS02
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 01/16/2024
Installed new module and tested all checks ok.
We serviced a
WHIRLPOOL OVEN
Model JJW3830LL00
Near Charlotte, NC 28278
Ryan S.
Job Details: 01/16/2024
"Customer had part w11600606 delivers to home and was used. Returned to install parts order by previous tech ,installed UI and blower fans. When installing UI found both appliance manager control boards were melted . Need both boards. Ordering two appliance managers called Lisa to double check parts number so just ordering 2x of W11448961 Second man required. Customer wants Ryan and Caleb back.; ordrng 2 W11448961 (Appliance manger)s and 1 2ndman (2nd man)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Dallas, NC 28034
Ryan S.
Job Details: 01/16/2024
"Customer complained of no power, found proper voltage to unit. Found harness to control board that carries 120v was loose. Secured harness and unit now working. Verified proper operation."
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Dallas, NC 28034
Ryan S.
Job Details: 01/16/2024
"Customer complained start button not always working. Checked start button and found start button not always making contact. Took control apart and Ui cover is ok, button is being physically pressed just not always sending signal to turn on. Needs new control board. Scheduled return call for ; ordrng 1 W11630382 (Control board)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Charlotte, NC 28269
Robert A.
Job Details: 01/16/2024
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. The unit has power and starts cycles but there is no heat. The magnetron reads 2.1 ohms and has no continuity with the chassis. I replaced the magnetron with the ordered part just in case and tested the unit. Still no heat. The diode and capacitor do not have any visible defect. I can smell a burning smell while the unit ran with the cabinet off. The unit needs a new capacitor and diode to resolve the issue. The cx wants to contact the manufacturer for a replacement. Im ordering the part for the return visit.; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5DHEXWB00
Near Charlotte, NC 28269
Robert A.
Job Details: 01/16/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10408179 VALVE
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Marlborough, CT 06447
Jeremy B.
Job Details: 01/16/2024
Dishwasher not cleaning. Found wash motor getting power and diverted clicking. Needs new assy. Quoted customer.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEB3
Near Agawam, MA 01030
Mike K.
Job Details: 01/16/2024
"Unit was installed n defrost when arrives, complaint of rf not getting cold. Removed evap cover and large ice block in upper right. Indictive of a sealed system issue. Let unit complete defrost cycle, compressor running,fan is not, getting full frost pattern, damper opened.120vac at fan harness.Unit will need to be steamed/defrosted on return.Quoted for fan/labor.Accepted. Collected in full via cash. Office to contact to schedule return.; ordrng 1 W11024089 (Evap fan assy)"
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Southampton, MA 01073
Mike K.
Job Details: 01/16/2024
"Unit is under 1yr wp warranty per service bench.F8e1, f0e2. Long fill and over suds errors, cleared history. Ran service test and each fill valve looks to be running fine. Ran quick wash cycle and went through fill cycle fine, filled agitated, drain and spin out fine. there was an excess of suds in unit in unit.Cs says unit has been running endlessly while showing only a few minutes remaining.Explained timer is just an approximation. If unit is out of balance it may make numerous attempts, or if sensing water in tub, or suds make it thinks there is it will affect timing. Same as when running empty it decided it was done when timer was at three minutes, normal operation. Ran a few times to help remove suds and left running a clean cycle, without any affresh. Cs does have some affresh to use and does clean unit. Unit has auto detergent dispensing and is using he liquid soap. Also uses spray stain fighters. Suggested cleaning if sees suds still in unit."