Service History 47 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Gastonia, NC 28056

Ryan S.

Job Details: 08/30/2024

Customer complaint of loud noise found rollers were bad. Replaced rollers and pulley from dryer repair kit truck stock verified noise is gone now and proper operation.; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Waterbury, CT 06704

Jimmy R.

Job Details: 08/30/2024

"Tested unit and found both sections cooling but not holding correct temps, checked freezer and found unit freezing items tested fan motor and found fan weak causing poor air circulation to fridge. Ran test and activated fan and damper finding damper making a clunking noise and not opening fully, checked damper and found motor weak causing issue. Will order new evaporator fan motor and damper advised when part comes in we would call for return visit ; ordrng 1 W11087463 (Damper), used 1 WPW10464673 (EVAP MOTOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Waterbury, CT 06708

Jimmy R.

Job Details: 08/30/2024

"Checked over unit and found freezer door on top building up moisture on the top outside of gasket found air coming from middle deli draw and dripping down onto door. Checked seal and flipped gasket found gasket stiff and not sealing properly. Will order new deli gasket and freezer gasket, parts tentative p/a ; ordrng 1 WPW10443326 (Gasket) and 1 WPW10714545 (Gasket freezer), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near West Springfield, MA 01089

Mike K.

Job Details: 08/30/2024

"Unit is under 1yr wp warranty per service bench.Unit not starting, full of water and flashing f9e1 error (drain failure) no voltage to drain pump during diagnostic. Voltage at board. Replaced lower harness and unit completed diagnostic cycle fine.; used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

LG REFRIGERATOR

Model LFXC24726S

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/30/2024

Complaint not cooling I found upon arrival unit cooling fine evaporator has a full frost pattern -10 degrees coming off air vent.

We serviced a

KITCHENAID VENT HOOD

Model KVWC956JSS2

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/30/2024

Complaint grease filling up range hood dripping down I found complaint true recomended cleaning company hood cleaning services basic google search. No issues with range hood found. Nothing broken nothing missing. All blower working all speeds sucking paper towel up to filters.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHN2844LE6

Near South Hadley, MA 01075

Chris B.

Job Details: 08/30/2024

Complaint that the refrigerator is not cooling properly in the FF section. Found evap fan running. Ice is glassy and too shiny. Found small frost pattern on the evap. Theres air flow to the ff section. Bad sealed system. Customer will have it replaced knowing the age behind it 12+years old. Gaskets are failing and big burn gap on the top of the ff section. Collected trip fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Andover, CT 06232

Amanda R.

Job Details: 08/30/2024

Unit never cooled down no gas in system pressurized system with 250 psi I couldnt see or hear any leaks vacuumed system down and recharged unit

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Glastonbury, CT 06033

Amanda R.

Job Details: 08/30/2024

Garbage disposal wasnt draining and dishwasher was running back up into dishwasher and overflowed unit float switch shut unit down and now three weeks later the water evaporated out of drip tray started unit operation normal

We serviced a

WHIRLPOOL WASHER

Model WFW8400TW02

Near Manchester, CT 06042

Amanda R.

Job Details: 08/30/2024

The softener dispenser clogged not draining water showed customer how to take apart and clean recommended diluting softener

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Gastonia, NC 28054

Ryan S.

Job Details: 08/30/2024

"Customer complained light not working replaced lights. Icemaker was working, no error codes. And bin was full of ice. Customer thinks it had been turned off. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11683243 MODULE LED"

We serviced a

MAYTAG DRYER

Model MVWB865GC0

Near Stanley, NC 28164

Ryan S.

Job Details: 08/30/2024

Customer complaint unit has volt voltage neutral got it came before it said it not the issue as the house. Check voltage at wall before starting found /L1 to ground has 125/ L1 to L2 has 240 /l2 to ground has 240. But L1 two neutral only has 13 V issue with neutral in the home form customer collected trip fee.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Stanley, NC 28164

Ryan S.

Job Details: 08/30/2024

Customer complained having trouble closing dispenser replaced from ts and had customer close dispenser before leaving . Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Manchester, CT 06042

Amanda R.

Job Details: 08/30/2024

ice production slowed down meat defrosted ff section has been cooling normally still Replaced compressor vacuumed system recharged with 64g of r600a set temps at recommended ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Stafford, CT 06076

Amanda R.

Job Details: 08/30/2024

Randomly wont dispense ice dispensing normally today tabs that hold ice bin inside the ice box are both broken I think ice box pushing forward when auger motor is spinning

We serviced a

GE DRYER

Model GFT14ESSM1WW

Near West Hartford, CT 06117

Gary V.

Job Details: 08/30/2024

"Installed drain pump, cycled and tested fine. Office to send bill."

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Denver, NC 28037

Ryan S.

Job Details: 08/30/2024

"customer complained ui working intermittent. Also says having issues with long trying times sometimes you cant cut off prematurely also. Also noise from drum spinning. Found issues with UI intermittently working also unit did not pass moisture sensor test ordering user interface, control board., moisture sensor, harness, and dryer repair kit for noises drum wheels. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11419059 (Ui), ordrng 1 W11526003 (Control) and 1 WPW10298258 (Harness) and 1 4392067 (Dryer repair kit)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Dallas, NC 28034

Ryan S.

Job Details: 08/30/2024

"Customer complained of banging noises while washing and spin cycle. Ran unit empty no error codes found unit went into regular and high-speed spin without issue. Ask customer for three towels, got them soaking wet and random through low and high-speed spins unit working as designed hoses on the back were making banging noises on back of machine. Also went over proper loading procedures with customer and explained to him that if float is not balanced unit will get out of balance verified proper operation."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TE4

Near Dallas, NC 28034

Ryan S.

Job Details: 08/30/2024

Customer complained of leak. Said leak was from freezer and dispenser. Found dispenser flap not sealing. Ordering housing. Found drain line looked clear on freezer but took off line and blew through it to make sure if no clogs.informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 240563638 (Housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/30/2024

"I replaced water, inlet valve assembly, and switch assembly tested operations found that door connector where hose was connected leading to fitting was loose hose which just barely making connection allowing for a leak to occur fixed connection by pressing hose back into connector. No additional issues found at this time everything working properly no leaks occurring."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ18

Near Bessemer City, NC 28016

Ryan S.

Job Details: 08/30/2024

Customer complain icemaker not working found freezer temperature was 7? icebox fan working turn power off to icemaker and try to run test mode with button on icemaker icemaker would not cycle on test. Ordering new icemaker informed customer Office will call when part comes in.; ordrng 1 W11548540 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHB06

Near Willington, CT 06279

Amanda R.

Job Details: 08/30/2024

Complaint that when moving fridge it completely looses power outlet bad plugged into different outlet complaint random things freezing on top shelf explained freezer cools ff section with zero degree air entering through damper nothing frozen today

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5PHAXSQ02

Near Coventry, CT 06238

Amanda R.

Job Details: 08/30/2024

The fridge not freezing or cooling compressor running all fans running needs new compressor quoted

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW07

Near Blacksburg, SC 29702

Mitch H.

Job Details: 08/30/2024

"Tested and found ice maker tray sticking part way through harvest, not returning to home position. Removed and replaced ice maker, tested, cycled properly.; used 1 W11700250 (Ice maker) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near West Springfield, MA 01089

Mike K.

Job Details: 08/30/2024

"Called enroute Unit is under 1yr wp warranty per service bench. Complaint of door not closing.Door was difficult to close, adjusted strike and closing easier now"

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HB01

Near Hartford, CT 06103

Gary V.

Job Details: 08/30/2024

Installed new top and tested fine.

We serviced a

LG REFRIGERATOR

Model LFCS25426D/00

Near Enfield, CT 06082

Gary V.

Job Details: 08/30/2024

"Inspected and found compressor running but overheating and needs replacement, quoted and they will call."

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Charlotte, NC 28212

Jonathan J.

Job Details: 08/29/2024

Complaint washer not draining. I found drain pump had failed due to windings overheating. Impeller stuck no debris in drain pump found. I replace drain pump tested operations no further issues found at this time.; used 1 WPW10276397 (DRAIN PUMP) from stock

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Monroe, NC 28112

Jonathan J.

Job Details: 08/29/2024

Complaint touchscreen is not functioning. Sometimes it will sometimes it wont unit not operating. Will not lock either. I was able to get unit to operate. Temporarily unit will need a touch control and main control to fix ordering latch as just in case but was able to get unit to operate after multiple attempts. Parts on back order Office to call customer when parts come in.; ordrng 1 W11675701 (Control) and 1 W11626074 (Control) and 1 W11670519 (Latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Monroe, NC 28112

Jonathan J.

Job Details: 08/29/2024

Complaint refrigerator zone is not cooling properly. Freezer is cooling fine lights not working either in the top section of the refrigerator and in the freezer. I found lights have failed. I found evaporator is completely frozen over. I found drain pan is warped. Customer is going to unplug unit and customer is aware that unit may leak on the floor floor and is towels down customer stated they will monitor for leakage and have unit unplugged for three days prior to next appointment. Customer stated they will unplug unit on Wednesday with appointment scheduled for Friday.; ordrng 1 W11457241 (Drain pan) and 1 W11087438 (Evap motor) and 1 WPW10389152 (Support) and 1 W11683243 (Led 9+3 white bezel)

We serviced a

SAMSUNG WASHER

Model WF45R6100AP/US

Near Medway, MA 02053

Aimee Z.

Job Details: 08/29/2024

Needs a door latchCust having issues with starting ; rqstng P&A on 1 DC64-00519D (Latch)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hartford, CT 06106

Jeremy B.

Job Details: 08/29/2024

"Washer not spinning out. The cam isnt sliding all the way down causing no spin. Replaced cam and actuator. Ran self test all checks ok. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Monroe, NC 28112

Jonathan J.

Job Details: 08/29/2024

Complaint washer leaking back of washer. I found leak caused by out of balance load during fine rinse and spin cycle advised customer off proper loading process and sorting process no leaks found during testing of washer with empty load only leak was during demonstration simulating final spin And out of balance load. Quickly drying area with mattony homes warranty director in home. Called whirlpool uploaded images file number 7739813820

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near East Longmeadow, MA 01028

Mike K.

Job Details: 08/29/2024

Replaced control and vent and collected to return to office. Tran diagnostic cycle and completed with no issue. Set to reduced vent stoppage mode. Cs to monitor

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ11

Near East Longmeadow, MA 01028

Mike K.

Job Details: 08/29/2024

"Replaced freezer slides. Verified fr door is sealing on all edges. Cs to monitor.Returning last set of slides to office as defective, caution, grease will bleach out clothes and its every where in slides."

We serviced a

MAYTAG WASHER

Model MVWB855DC0

Near Clover, SC 29710

Mitch H.

Job Details: 08/29/2024

"Removed and replaced dispenser assembly. Noticed old supply hoses corroded. Showed customer, customer agreed and purchased new hoses. Used t/s stainless steel hoses. Reassembled, tested, washer and dispenser now operating properly.; used 1 TJ725SSFFP (Stainless steel washer hoses) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Tolland, CT 06084

Gary V.

Job Details: 08/29/2024

Install parts listed and didnt solve the problem. Found that the steamer valve is staying open for nearly a minute and a half saturating the drum with water. Unit unit has defective control board will order and call for return date.; ordrng 1 W11618916 (Main acu)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Tolland, CT 06084

Gary V.

Job Details: 08/29/2024

Installed deli crispers and tested fine.

We serviced a

MAYTAG WASHER

Model MVW6500MBKO

Near Bethlehem, CT 06751

Jimmy R.

Job Details: 08/29/2024

Customer has a five year protection plan explained how to call and get everything sent over to us she will call and get it taking care of ; O-emld tckt

We serviced a

BOSCH DISHWASHER

Model SHE55M16UC/64

Near Ashford, CT 06278

Amanda R.

Job Details: 08/29/2024

Ran quick wash left water on bottom customer cleaned filter I hit cancel unit did drain showed customer how to hit cancel filled and drained three times the drain hose should be raised higher than port on garbage disposal showed customer how to start a vinegar bath and recommended doing this and cleaning the filter once a month

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Salisbury, NC 28144

Jenn F.

Job Details: 08/29/2024

"Complaint unit will start to wash and then just stop and will start back up an hour or so later. Found the tub cover in front stuck to the frame. Removed and secured tub ring. Ran diagnostic, no stored error codes. During the testing the control board shut off no green light, no change to voltage going into the board even under load still 120 volts present at board. Needs new control board.; rqstng P&A on 1 W11124783 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Salisbury, NC 28147

Jenn F.

Job Details: 08/29/2024

"Installed 8/21/24 no heat. Heater, thermal and high limit tested good. Only have 17 volts from L1-L2. 120v on L1 to neutral. 118 volts L2 to neutral. Need to have Electrical checked do not have 230 volts to the timer"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ2

Near Plymouth, CT 06786

Jimmy R.

Job Details: 08/29/2024

"Tested unit and found no response from control panel checked voltage at terminal block and 120v present, removed door and checked control and user interface found interface had burnt out from moisture getting under console and peeling up unit will need new console,ui control and main control advised part was out of stock and we would call when in for return visit ; ordrng 1 W11460908 (Console) and 1 W11632709 (Ui control) and 1 W11672041 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRQC506MPS00

Near Stanley, NC 28164

Ryan S.

Job Details: 08/29/2024

"Customer complaint icemaker, not working cycled icemaker and no water. Going to icemaker and ice was built up in ice line. Defrosted ice line ran icemaker icemaker now working ice. Mustve been left over from last valve installed verified proper operation left icemaker with customer."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Denver, NC 28037

Ryan S.

Job Details: 08/29/2024

Customer complain freezer not freezing refrigerator has issues. Also check Frost pattern. Frost pattern is not full ordering new compressor locking fittings filter dryer. 2xtimeframe . Informed customer office will call when parts come in . ; ordrng 1 W11578205 (Compressor) and 1 W11506635 (Process valve) and 1 W11109499 (Filter drier) and 1 2xtimeframe (2xtimeframe)

We serviced a

JENN-AIR MICROWAVE

Model JMDFS24JL00

Near Denver, NC 28037

Ryan S.

Job Details: 08/29/2024

Customer complaining our panel was giving issues and it wouldnt start sometimes on arrival replaced UI panel unit several times check latch latching mechanisms that were installed everything everything looks good. Ran units several times and heated and worked every time verified proper operation.

We serviced a

MAYTAG DRYER

Model MGD8200FC0

Near Iron Station, NC 28080

Ryan S.

Job Details: 08/29/2024

"Customer complained unit not working, found control bad, part halod around circuit replay. Quoted for board customer paid via card. Scheduled return call for next Thursday am. ; ordrng 1 W11537215 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Dallas, NC 28034

Ryan S.

Job Details: 08/29/2024

"Customers complained unit lid lock broken. Confirmed complaint, found lid lock wont function in service diagnostics. Replaced from ts. Verified proper operation after install in service diagnostics. All other functions working also, ; used 1 W11307244 (DOOR LOCK) from stock"

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Salisbury, NC 28147

Jenn F.

Job Details: 08/29/2024

"Complaint unit used to only make noise counter clockwise, now it is making noise in both directions only in agitation. Ran diagnostics, no stored error codes. In diagnostic testing the unit made a loud squeal in agitate and then motor just hummed. Found the Sheild is damaged, belt fell off and the pulley was loose. Noticed the gearcase starting to leak. Will need new gearcase, agitator and cam. ; rqstng P&A on 1 W11656227 (Agotator) and 1 W11636596 (Filter) and 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11409708 (Sheild) and 1 Xtratime (Xtra time)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near West Hartford, CT 06119

Jeremy B.

Job Details: 08/29/2024

Control panel not responding properly and not draining . UI is shorted out. Needs new the drain pump works but overheats and stops needs new pump. ; rqstng P&A on 1 W11460908 (Panel) and 1 W11460962 (UI) and 1 W11412291 (Drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS01

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 08/29/2024

Water filter housing leaking by needs new housing. ; ordrng 1 WPW10394053 (Water filter housing)

We serviced a

GE RANGE

Model JB860SJ5SS

Near Woodstock, CT 06281

Amanda R.

Job Details: 08/29/2024

Complaint burnt food cooking on front left burner replaced infinite switch

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL00

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/29/2024

Installed all new parts and door and ice bucket pulling in and out properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ12

Near Fort Mill, SC 29715

Mitch H.

Job Details: 08/29/2024

Checked and found freezer door not closing properly on right side. Slide not moving correctly. Ordering new door slides and rails. Checked part availability and scheduled return for 9/5 AM ; ordrng 1 WPW10284684 (Left hand slide) and 1 WPW10284685 (Right hand slide) and 1 W11658402 (Rail)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fort Mill, SC 29707

Mitch H.

Job Details: 08/29/2024

"Checked and found dishwasher leaking from small hole in tub near front under screen. Would need new tub, would also recommend replacement of pump/motor. Requesting P&A for tub, pump/motor, and additional time. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11409866 (Tub) and 1 W11483553 (Seal) and 1 W11460945 (Pump/motor) and 1 2Xtime (2X time)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fort Mill, SC 29707

Mitch H.

Job Details: 08/29/2024

"Tested and ran diagnostics. Found multiple error codes. F1E1 main control, F9 E1 long drain, and F3E1 pressure system error. Requesting P&A for control and harness. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11603810 (Control) and 1 W11652038 (Harness)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/29/2024

Dishwasher keeps beeping. The panel willPower in by its self and beep needs new panel. ; rqstng P&A on 1 W11302461 (Console)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Mooresville, NC 28115

Jenn F.

Job Details: 08/29/2024

"Complaint the left side grate is broken. Called techline SR7739814506 per techline advised to replace the grate, functional issue. Customer has a pending order for the grate with whirlpool, was just waiting on service to verify damage to the grate. Customer called whirlpool to have part sent to them. Grate kit W11252165"

We serviced a

GE DRYER

Model GTD45EASJ2WS

Near West Springfield, MA 01089

Mike K.

Job Details: 08/29/2024

"Complaint of taking too long to dry, verified unit is heating/tumbling fine. Good airflow at inline vent filter box. That would leave air flow out rest of venting, looks like it might goto roof.Suggest hvac companies for possible vent cleaning, but do not have any direct contacts to give."

We serviced a

KITCHENAID DISHWAHER

Model KDTE204EPA0

Near Westfield, MA 01085

Mike K.

Job Details: 08/29/2024

Replaced sump assy and unit tested fine. Ran through diagnostic cycle and completed fine. Heater operation verified.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Mooresville, NC 28117

Jenn F.

Job Details: 08/29/2024

Unit will only start to cool after put into diagnostics. Within a few hours will stop. Fan not running on arrival Put into test 57 fan runs fine. After taking it out of test the fan continues to keep running. Called whirlpool techline. Sr# 7739813562 recommend to replace the ui control board. Order part. ; ordrng 1 W11574767 (Ui)

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Mooresville, NC 28117

Jenn F.

Job Details: 08/29/2024

Freezer leds and top leds are out. Called techline Sr# 7739812023 was advised to replace the freezer LED. When replacing the freezer LED with the old single kit the connector fell out of the cavity. Unable to connect light up. Called techline back unit not repairable. Customer to reach out to their warranty or JennAir

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/29/2024

Installed new leds and damper all checks ok.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW09

Near Davidson, NC 28036

Jenn F.

Job Details: 08/29/2024

Complaint the unit will randomly start rattling. Secured and adjusted the tubing in the back by the compressor. Noise is gone. Unit tested ok

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Kannapolis, NC 28081

Jenn F.

Job Details: 08/29/2024

Complaint lid strike broken in the lock. Replaced the strike. Removed the broken piece from the lock. Tested ok. ; used 1 W11457841 (STRIKE) from stock

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Kannapolis, NC 28083

Jenn F.

Job Details: 08/29/2024

Complaint the u it does not start and just keeps flashing. Found F9E1 drain fault. Checked at the board to the drain pump open circuit. Found broken wire in the harness. Replaced the harness. Calibrated the control. Tested ok. ; used 1 W11643701 (HARNESS LOWER) from stock

We serviced a

MAYTAG DRYER

Model MED8630HC2

Near Belmont, NC 28012

Ryan S.

Job Details: 08/29/2024

Customers complained unit cuts off with minutes left. And drum keeps spinning after door is opened. Found door switch bad. Ran service dish no issues or error codes present. Ordering door switch. Scheduled return call for 9-6-24; ordrng 1 W11551763 (Door switch)

We serviced a

WHIRLPOOL WASHER

Model MVW4505Mw1

Near Gastonia, NC 28056

Ryan S.

Job Details: 08/29/2024

"Customer complain unit will not drain found broken harness to drain pump and broken drain pump. Replaced drain pump and harness from truckstop. Unit now draining verified proper operation.; used 1 W11399437 (DRAIN PUMP), and 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Columbia, CT 06237

Jeremy B.

Job Details: 08/29/2024

Freezer door rails are worn and ball bearings falling out needs both left and right side rail quoted customer and applied previous money received.

We serviced a

AMANA REFRIGERATOR

Model ABB2224BRB00

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/29/2024

"Found the freezer full of frost tested tsat good and fan. Ran for defrost didnt come on Tested element good Need jazz board and defrost termAlready installed control waiting on the harness; ordrng 1 W11260592 (Defrost term and harness), used 1 WPW10503278 (Control) from stock"

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950US/AA

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/29/2024

Wrong parts ordered needs the water fall spray arm.Didnt install part wouldnt fixCalled office was told to send back and put through P and A; rqstng P&A on 1 DD97-00501E (Waterfall spray arm)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Union, CT 06076

Gary V.

Job Details: 08/29/2024

"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC and 1 W11643701 HARNESS LOWER"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Somers, CT 06071

Gary V.

Job Details: 08/29/2024

"Inspected and found F6e3 fault, main acu communication, will submit estimate and call.; rqstng P&A on 1 W11624943 (Main acu)"

We serviced a

HOTPOINT WASHER

Model HTW240ASK6WS

Near Enfield, CT 06082

Gary V.

Job Details: 08/29/2024

"Arrived and found model/serial didnt match info in service contract and customer has a hot point washer. Office said to cancel, and inform customer to correct the misinformation with contract company."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV07

Near Monroe, NC 28110

Jonathan J.

Job Details: 08/29/2024

"Complaint heavy Frost building up on right hand side rail, light switch not turning on frozen over I found complaints true I suspect customer having issues closing door properly as right hand side rail keeps hanging up, not allowing door to close fully when soft closed. If you slam the door door close all the way. But must slam.; ordrng 2 W11658402 (Slides)s and 1 WPW10330993 (Bracket) and 1 WPW10330991 (Bracket) and 1 Rivetgun (Rivet gun)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHW08

Near Wolcott, CT 06716

Jimmy R.

Job Details: 08/29/2024

Installed all new parts and heated door gaskets to seal tested cooling and unit is now working to factory specs ; dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL

We serviced a

SAMSUNG DISHWASHER

Model DW80R506OUS/AA00

Near Southington, CT 06489

Jimmy R.

Job Details: 08/29/2024

Installed new sump&motor plus gasket ran unit thew a wash cycle and checked all connections and operations found unit now washing and working to specs

We serviced a

GE DISHWASHER

Model n/a

Near Springfield, MA 01107

Chris B.

Job Details: 08/29/2024

Complaint that the dishwasher is not cycling. Found heavy rodent infestation. Collected trip fee.

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ1

Near Springfield, MA 01109

Chris B.

Job Details: 08/29/2024

Complaint that the unit caught on fire in the oven side. Found bake element failed and harness wire burnt at the terminal ends to the connection at the bake element. Called Safety Department for updates SR#7739795631. Mentioned to the customer that the range cannot be use in the meantime til problem will be repaired. No fire damages present and no evidence of any damage to the home. Quoted parts and labor. Customer said that they should have extended warranty and they will verify before fixing it. No trip charge collected by Safety Call.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHW1

Near Springfield, MA 01118

Chris B.

Job Details: 08/29/2024

Complaint that the dishwasher is leaking and wont finish a cycle. Found leaking at the sump pump and got to the connections. Control board acting up not running diagnostics as it should. Will order parts for approval. ; rqstng P&A on 1 W11306302 (Control Board) and 1 W11665769 (Wash Pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB02

Near Springfield, MA 01118

Chris B.

Job Details: 08/29/2024

At arrival found new door in great shape. Replace door and heated up the gasket to set memory for a proper seal. Freezer sealing great and mentioned to the customer to keep door closed for an hour or so as gasket holds its place.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GBS0

Near Springfield, MA 01118

Chris B.

Job Details: 08/29/2024

Complaint that the dishwasher is not cycling correctly. Ran diagnostic cycle and all working normal. No issues found.

We serviced a

SAMSUNG WASHER

Model WA50R5200A/US

Near Springfield, MA 01104

Chris B.

Job Details: 08/29/2024

"Complaint that it didnt wash the clothes and stopped. At arrival found dial set to clean wash but had clothes in it. Ran all diagnostics cycles and water valves, agitation, drain and spin working properly. Found error code ub seems that the unbalanced was due to clothes in the washer when running clean cycle. No issues found with the unit."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Thompson, CT 06262

Amanda R.

Job Details: 08/29/2024

Replaced compressor and added up filter dryer vacuumed system down recharged with 5.25oz r134a set temps at recommended ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

GENERAL ELECTRIC WASHER-DRYER COM

Model GUD27ESSM1WW

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 08/29/2024

Installed new motor and belt with shifter tested spin completeAdvised customer to stop overloading the washer .

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Plainville, MA 02762

Aimee Z.

Job Details: 08/29/2024

"Installed new, user interface and tested complete"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Putnam, CT 06260

Amanda R.

Job Details: 08/29/2024

Replaced control and Ui

We serviced a

FRIGIDAIRE RANGE

Model FGEH3047VFD

Near Killingly, CT 06239

Amanda R.

Job Details: 08/29/2024

Randomly while using oven the oven will shut itself off clock is still in display but oven cancels it self and no other buttons will work says error keypad shorted ; rqstng P&A on 1 5304516862 (Control) and 1 5304526193 (Ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Brooklyn, CT 06234

Amanda R.

Job Details: 08/29/2024

Customer canceled at door

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC

Near Plainfield, CT 06374

Amanda R.

Job Details: 08/29/2024

Leaking oil from gear case has been for about year quoted

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS3

Near Windham, CT 06226

Amanda R.

Job Details: 08/29/2024

Terminal wire harness and power cord burnt needs new wire harness ; ordrng 1 W11529071 (Harness)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Columbia, CT 06237

Jeremy B.

Job Details: 08/29/2024

Installed new parts then ran self test then started a normal cycle. All checks ok. ; dspstn on spec-tagged invntry: 1 W11283592 MOTOR-DRVE

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Meriden, CT 06450

Jimmy R.

Job Details: 08/29/2024

Ran unit and checked for errors found F8e1 long fill ran unit and found machine would not fill with cold water causing unit to shut down and stop the cycle. Checked inlet valves and found cold water valve not letting any water in found harness connection at valve pulled from connector causing no cold water. Crimped line and reconnected to make a tight fit ran washer and unit is filling and working to specs.

We serviced a

MAYTAG REFRIGERATOR

Model WRS325SDHZ12

Near Prospect, CT 06712

Jimmy R.

Job Details: 08/29/2024

"Checked over unit and found customer having issue with ice, door not sealing, missing bins, missing cup under dispenser and doors not aligned. Gave customer Ed on all shelf parts and tray advised on how to shut off ice maker and use, advised how the book has every model in it some things this unit will not have. Adjusted doors so they are level checked cooling and all operations are working to factory specs ; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Bristol, CT 06010

Ruben C.

Job Details: 08/29/2024

Replaced motor sump and control tested operation normal ran cycle normal started washing and draining normally

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Litchfield, CT 06759

Ruben C.

Job Details: 08/29/2024

Checked unit found pressure switch getting voltage getting suds error code also found bellows torn gave cust estimate for bellows switch and hose informed cust has 7 days

We serviced a

MAYTAG DRYER

Model MGD6230HW1

Near Canton, CT 06019

Ruben C.

Job Details: 08/29/2024

Checked unit found ignitor getting 110 but open no glow ordering ignitor; ordrng 1 279311 (Ignitor)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SG/AA

Near Bloomfield, CT 06002

Ruben C.

Job Details: 08/29/2024

"Replaced ice maker ,auger, compartment and clip tested operation normal will take 24 hours for full ice production"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near West Hartford, CT 06117

Ruben C.

Job Details: 08/29/2024

Sr7739811420 checked unit found unit has been damaged by installer water valve is broken and holes were done on the sides not meant for side mount also installer took off model tag and gave to cust cust has to go back to Home Depot per trade partner

We serviced a

WHIIRLPOOL WASHER

Model WFW90HE

Near Avon, CT 06001

Ruben C.

Job Details: 08/29/2024

"Cust does not have readable model cust did inform of this , service should not have been made cancelled service"

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