We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near East Hartford, CT 06118
Chuck M.
Job Details:
07/10/2023
Customer complaint is that washer would not start. Demonstrated how to start washer. Customer was having trouble with start button on this unit.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28214
Robert A.
Job Details:
07/10/2023
"Cx complaint that the unit is not drying clothes. I inspected the unit to confirm the complaint. I found the unit heats and tumbles, but it has poor airflow. The cx needs to clean the duct line to resolve the issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Charlotte, NC 28214
Robert A.
Job Details:
07/10/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. The IM was off, I harvested the IM noticed the ice bin was in backwards causing the IM to hit the bin and not complete the cycle. I properly positioned the IM bin and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Charlotte, NC 28214
Robert A.
Job Details:
07/10/2023
"Cx complaint that the unit is not draining, I inspected the unit is confirm the complaint. I hit the cancel button to run the drain Pump. It ran for a few seconds then stopped. I checked the drain pump connector and it was loose. I secured the connector and tested the unit. I also found the disposal cap not yet knocked out. Knocked it out and the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WEC310S0FB3
Near Burlington, CT 06013
Martino S.
Job Details:
07/10/2023
Check unit as per customer complaint door not locking for self cleaning. Put unit into self cleaning found door not locking because door lock is bent out of alignment with door. Straighten and adjust door lock to align with door and set to self clean cycle and check door closing to specs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269FRZ03
Near Plainville, CT 06062
Martino S.
Job Details:
07/10/2023
"Check unit as per customer complaint making noises, remove back panel check compressor and condenser fan motor no noise all sounds normal. Look for objects behind unit is pull out by owner. Plenty of electrical wires behind unit but no proof of noise. Remove evaporator cover and check for icy buildup and fan noise no ice buildup and fan working normal. Check unit working to specs no problem foung.evaporator co"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Gastonia, NC 28056
Ryan S.
Job Details:
07/10/2023
"Came to replace heating element per W11540964 - Special Project S17304, took pictures of old element, replaced element and reassembled unit, ran service mode to test function of heater and to check for leaks. No leaks detected and heater functioning properly. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Iron Station, NC 28080
Ryan S.
Job Details:
07/10/2023
"Retuned to install new control , installed control and now turntable and interior light works now. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bristol, CT 06010
Martino S.
Job Details:
07/10/2023
"Helper replacing basket, rotor, stator, agitator and transmission. Leave unit in location as is for customer to put back and check for leaking unit was out for us."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Chicopee, MA 01013
Chris B.
Job Details:
07/10/2023
"Complaint that the unit is not cycling through properly. Found error code long fill. Ran diagnostic test and all tested properly but error code didnt want to clear after 4 tries. After the 2nd and 3rd diagnostic test not starting tests and not responding to any action. Found bad bad drain pump. Replaced drain pump and ran a cycle but no drainage only intermittent. Will order parts for a return visit. Will order extra drain pump screws that will need replacement of missing screw too. New drain pump is left installed.; ordrng 1 W11643701 (Harness Wire) and 1 W11626074 (Control Board) and 3 WPW10004910 (Screw)s, used 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
GE REFRIGERATOR
Model GDS20KCSAWW
Near Enfield, CT 06082
Gary V.
Job Details:
07/10/2023
"Inspected and found main acu no longer sending voltage for defrost and condenser fan motor broken, quoted and she will call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ludlow, MA 01056
Chris B.
Job Details:
07/10/2023
Complaint that the unit is not washing properly. Found bad wash pump. Quoted parts and labor. Replace wash pump and ran a diagnostic test and unit running normal. No leaks detected. 1yr warranty on parts and 30 days in labor. ; used 1 W11085683 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Lancaster, SC 29720
Jonathan J.
Job Details:
07/10/2023
Complaint not cooling properly again. I found pressures. Upon arrival are zero psi and zero psi high side. Found Schrader valve on filter dryer leaking fixed cooling fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Westfield, MA 01085
Mike K.
Job Details:
07/10/2023
"Unit pulled out on arrival, has been on going insures not freezing and icemaker not working. Fans and compressor running. Found Evap having this frost on first couple turnings of Evap, then nothing. Sealed system issue.Unit has a 60 month part/labor warranty on sealed system components.Collected for service call, office to contact to schedule return when parts come in.; ordrng 1 W10507884 (Compressor) and 1 WP2188822 (Evaporator) and 1 WPW10143759 (Drier) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Westfield, MA 01085
Mike K.
Job Details:
07/10/2023
"Unit has been failing spin cycle, intermittently making loud grinding noises. Found rotor bolt loose, removed, added thread lock and tightened. Calibrated load size. Ran service verification cycle, passed but did hear a short grind at one point, did agitate and spin.Replaced slider assy and ran calibration and test, more grinding, center shaft on gear case moves up/down quite a bit, verified with lead tech that is incorrect.Ordering gear case assy, Informed that office when parts come after approval, to arrange return.; ordrng 1 W10754448 (Clutch) and 1 W11393685 (Transmission) and 1 W10752283 (Washplate) and 1 2xtime (2x time), used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Torrington, CT 06790
Martino S.
Job Details:
07/10/2023
"Check unit as per customers complaint unit in sabbath mode lights off, check unit found control lock on UI board, unlock UI board and check unit working to specs."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Denver, NC 28037
Mark C.
Job Details:
07/10/2023
Installed new gearcase unit is fully operational.; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALW0
Near Scotland, CT 06264
Jeremy B.
Job Details:
07/10/2023
Found control panel peeling and displaying f6E1. The ui board is corroded. Needs new control panel and board. ; ordrng 1 W11460909 (Control panel) and 1 W11505225 (Ui)
We serviced a
KITCHENAID RANGE
Model KCGC558JSS00
Near Lancaster, SC 29720
Jonathan J.
Job Details:
07/10/2023
"Complain improper burn on front left burner. I found burn offices were not properly tightened. I also found burner head was not properly tightened when orifices were changed out, and I also found burner caps were not properly installed were in stalled on the wrong burners. To boot no additional issues found with cooktop at this time after securing screws And orifices properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Unionville, NC 28110
Jonathan J.
Job Details:
07/10/2023
"Dishwasher, model and serial do not match model and serial number that was sent over by a third-party warranty company. Cannot service dishwasher due to unit not being model number supplied by warranty provider. Customer stated dishwasher is not draining properly heater is working no issues. Found with dishwasher, but cannot service doing a quick quick glance over."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28216
Robert A.
Job Details:
07/10/2023
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit tumbles and now has good airflow but the unit produces no heat. The thermal cut off fuse blew. I replaced both components and tested the unit for the cx. The unit is working as designed.; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Charlotte, NC 28216
Robert A.
Job Details:
07/10/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW02
Near Brooklyn, CT 06234
Jeremy B.
Job Details:
07/10/2023
Frost forming in freezer. Foo d door not sealing at top. Heated and reshaped gasket and filled liner with silicone. Door closing and sealing properly. If problem continues will need new freezer door. ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2750TD3
Near Enfield, CT 06082
Gary V.
Job Details:
07/10/2023
"Concern is leak for bottom. Inspected and found compressor compartment infested with rodents and they chewed wires and water drain tube, we will not be able to repair this unit, as would be a liability issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Waterbury, CT 06706
Jimmy R.
Job Details:
07/10/2023
"Checked over unit and found both sections not cooling properly checked evap and found frozen up causing no air flow. Forced unit into a defrost and no heater coming on, checked heater connections and found brown heater wire pulled just enough from molex not allowing heater to power up, fixed and secured heater wire unit is now defrosting. Melted all ice and checked cooling all operations now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Southington, CT 06489
Jimmy R.
Job Details:
07/10/2023
"Checked over ice maker and found unit dumped ice when I manually filled it and it had stopped on a dumping cycle never going back to home position, ran diag and cycled ice maker found unit stopping on the dumping cycle never going back to home opened door and unit would go back. Traced wires and could not find any broken wires advised customer wire is broken up inside door and connecting then not connecting causing the working and not working ice maker, customer is going to call manufacturer and see if they will help replace door and go from there"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Southington, CT 06489
Jimmy R.
Job Details:
07/10/2023
"Ran dryer and found unit would not heat checked voltage and found 240v and 120v on each leg removed back panel and checked heater found heater wire had Dixon extend from thermal causing no power to heater reattached wire and ran unit, dryer now heating and working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ellington, CT 06029
Gary V.
Job Details:
07/10/2023
"Inspected and found temp in freezer at 18 degrees and ff at 42 with temps set on high, found weak frost pattern after watching unit run for 30 turned on high setting, compressor running hot, ordering compressor kit, thermistor and main acu also. Will call when parts become available ; ordrng 1 W11580057 (Compressor) and 1 W11594670 (Control box) and 1 WPW10384183 (Ff thermistor)"
We serviced a
LG DISHWASHER
Model LDF7774SE
Near Easthampton, MA 01027
Mike K.
Job Details:
07/10/2023
"Gettting ae error, overflow sensor is filled with water, feeds directly from front of unit only., dried out and ran unit without issue, there is not a seperate part for bottom door gasket, looks to come as part of door. Saved quote for door panel assy and labor. Collected for service call"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Charlotte, NC 28227
Vincent O.
Job Details:
07/10/2023
Found drum warped and slides have come and are destroyed. Order and replace drum. ; ordrng 1 W10899578 (Drum)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Hartford, CT 06106
Chuck M.
Job Details:
07/10/2023
Customer complaint is that freezer door was not closing properly. Inspected and found screw backed out of slide on left. Secured screw and door is closing properly. Showed customer it works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hartford, CT 06112
Chuck M.
Job Details:
07/10/2023
Installed filter housing and water only trickle out of dispenser. Attempted to clear air from water line but still only getting a trickle of water. Ordered reservoir and valve. ; ordrng 1 W11579182 (Water Tube Reservoir) and 1 W11645245 (Dual water Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Bloomfield, CT 06002
Chuck M.
Job Details:
07/10/2023
Customer complaint is that ice maker was not working. Inspected and found ice maker fill tube frozen. Cleared fill tube and advised customer to allow time for ice production. Customer also wanted refrigerator leveled because it rocks. Inspected and found roller cab is bent. Customer will shim unit. ; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER and 1 WPW10179146 VALVE
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Monroe, NC 28110
Jonathan J.
Job Details:
07/10/2023
"Complaint washing machine will not latch will not lock will not do anything but hum and then turn off. I found capacitor had failed. Also found drive belt was squealing slightly a Replaced Drive willl and capacitor. No additional issues found washing machine had F 7e7 error code in diagnostics history I cleared code and perform the calibration cycle. No additional issues found no issues found with latch assembly.; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W11239857 (BELT) from stock"
We serviced a
LG REFRIGERATOR
Model LTCS20020W
Near Windsor Locks, CT 06096
Chuck M.
Job Details:
07/10/2023
"Customer complaint is that refrigerator is not cooling properly in both sections. Inspected and found ice buildup in freezer. Found evaporator fan not running. Ordered evaporator fan and grille assembly.; rqstng P&A on 1 3531JJ1005J (Evaporator Fan and Grille Assembly), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Putnam, CT 06260
Jeremy B.
Job Details:
07/10/2023
Dryer not powering on. When hitting the power button unit makes a chime and can get it to start but there is no display. Needs new panel. ; rqstng P&A on 1 W11378949 (Control panel)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Thompson, CT 06277
Jeremy B.
Job Details:
07/10/2023
"Washer making noise while filling and when basket is moving. Customer has water hammer and the belt and cam are worn causing noise. Replaced belt, cam, and actuator. Ran calibration then self test all checks ok. ; used 1 WPW10006384 (BELT), 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Woodstock, CT 06281
Jeremy B.
Job Details:
07/10/2023
Washer leaking from bottom of door and at dispenser. Found hot and cold hoses reversed swapped hoses. Dog hair build up on bellow. Hot water very hot recommend lowering. All checks ok
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Woodstock, CT 06281
Jeremy B.
Job Details:
07/10/2023
Fresh food section not cooling properly. Found ice build up on evaporator. Tested bimetal and its open. Its sitting in ice it should be closed thawed ice and replaced bimetal. Set to recommended temps please allow 24 hrs for temps to stabilize. ; used 1 WP10442411 (BIMETAL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB00
Near Vernon, CT 06066
Chuck M.
Job Details:
07/10/2023
Installed condenser fan motor and blade. Checked compressor and evaporator. Frost pattern developed but evaporator fan motor was weak. Replaced evaporator fan motor and circulation is much. ; used 1 WP2315539 (EVAP MOTOR) from stock
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Rocky Hill, CT 06067
Ruben C.
Job Details:
07/10/2023
Checked unit found both water valve and drain pump seized gave cust estimate for pump and valve valve is on back order; ordrng 1 W11188329 (Valve) and 1 W11676805 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near New Britain, CT 06053
Ruben C.
Job Details:
07/10/2023
Rescheduled call did not have part part in office; schdld next appmnt for 7/12 WED AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrf535smbm00
Near New Britain, CT 06053
Ruben C.
Job Details:
07/10/2023
Checked unit found ice maker leaking replaced ice maker tested operatio normal; used 1 W10884390 (ICE MAKER) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Southington, CT 06489
Jimmy R.
Job Details:
07/10/2023
"Tested unit and found wile machine would spin it would make a ton of noise and shake out of cntrl walking out of its spot, ran unit and found machine shaking out of control found front leg not level and locked causing them to shake adjusted legs and leveled unit locked legs and retested. Unit is now spinning and operating as designed advised unit is on a pedestal and hanging off the front some advised pedestals will weaken after years and could cause unit to shake."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
07/10/2023
"Retuned to install magnetron ordered. Installed new magnetron, reassembled unit and reinstalled . Ran unit with cup of water to test function. Water heating. Verified proper operation. ; dspstn on spec-tagged invntry: 1 WPW10693025 MAGNETRON"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Indian Trail, NC 28079
Jeff L.
Job Details:
07/10/2023
Found icemaker auger stuck not allowing unit to dispense ice. I broke the auger loose and the unit started dispensing ice again. All other components are working normally. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Indian Trail, NC 28079
Jeff L.
Job Details:
07/10/2023
Dishwasher just installed customer was not running sink before starting dishwasher advised customer must have a minimum of 120 degrees of water coming into dishwasher and must keep jet dry in dishwasher. I also advised customer to not overload dishwasher and make sure it is properly loaded. Showed customer the filter to clean out. This was a install and instruct
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near West Brookfield, MA 01585
Chris B.
Job Details:
07/10/2023
Complaint that the unit is frosting up in the freezer side. Found door not sealing properly. Found defective freezer door expanded foam deformed the gasket edge causing door no to shut properly. Mentioned to the customer that as soon as door comes in inspect for any damages and contact us to schedule a return visit.; ordrng 1 LW11255360 (Freezer Door) and 1 WPW10136734 (Freezer Gasket)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Charlotte, NC 28269
Vincent O.
Job Details:
07/10/2023
Found f7e1 error. Control randomly selecting cycles. Order and replace control and actuator.
We serviced a
WHIRLPOOL DRYER
Model WGD6120HW1
Near Charlotte, NC 28269
Vincent O.
Job Details:
07/10/2023
Dryer will need vent cleaned. Door does not shut properly due to hinges being bent. Roller wheels are worn out.; ordrng 2 W11551301 (Hinges)s and 1 4392067 (Roller kit) and 1 W10837240 (Pulley) and 2 W11568982 (Inner hinge)s
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28269
Vincent O.
Job Details:
07/10/2023
Observed cracked blower wheel and warped motor clamps; ordrng 1 WP697772 (Blower wheel) and 1 W11549461 (Motor) and 2 WPW10121316 (Motor clamp)s
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Charlotte, NC 28269
Vincent O.
Job Details:
07/10/2023
Authorization# w17q591wpl1. Found control panel melted and oven ignitor burned out. Order and replace panel and ignitor. Whirlpool covering repair. ; ordrng 1 WPW10324738 (Ignitor) and 1 W10879583 (Membrane)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Huntersville, NC 28078
Vincent O.
Job Details:
07/10/2023
Installed new control and console. Tested and verified proper heating and operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Huntersville, NC 28078
Vincent O.
Job Details:
07/10/2023
Found connections at icemaker water line not seated properly. Cut line and reseated. Tested ice maker fill multiple times. No leaks. All functions check ok.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Mooresville, NC 28117
Mark C.
Job Details:
07/10/2023
Installed new controls unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mooresville, NC 28117
Mark C.
Job Details:
07/10/2023
Installed new chute and bin unit is fully operational.
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS8
Near Mooresville, NC 28117
Mark C.
Job Details:
07/10/2023
Installed new pump unit is fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Brimfield, MA 01010
Chris B.
Job Details:
07/10/2023
Replaced all parts and ran a quick cycle test and unit running normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Stallings, NC 28104
Jeff L.
Job Details:
07/10/2023
Found unit only filling with water would not agitate or spin. I put unit into diagnostics no fault code appeared so I manually diagnosed a bad cap tube. Replaced cap tube all components are working and operating normally. Unit ran and checked ok.Part used W11395618 cap tube(Call complete); used 1 W11395618 (Cap tube) from stock
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Matthews, NC 28104
Jeff L.
Job Details:
07/10/2023
Found water level not correct customers water valves in the wall were not turned all the way on not allowing water to soak up the clothes. Customer was washing without enough water in tub and also advised customer to stop machine and redistribute the clothes.. I ran unit thru diagnostics no fault codes was found. The unit passed all test and components are operating normally. At this time the unit is working fine. Unit ran and checked ok(Call complete)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Charlotte, NC 28226
Jeff L.
Job Details:
07/10/2023
Upon arrival unit was in defrost I kicked it out of defrost and the unit started up and at this time unit is quiet and running normally. I did wiggle the fridge back and forth before unit kicked back on. The compressor is normal the damper is normal the condenser fan is normal the evap fan is normal. As the fridge run starting get loud vibration from the freezer area found evaporator cover loose not mounted all the way to liner causing a loud vibration tightened screws down vibration went away. Unit ran and checked ok(Call complete)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near East Windsor, CT 06016
Gary V.
Job Details:
07/10/2023
"Inspected and found inlet valve broken and replaced, cycled and tested fine.; used 1 W11165546 (VALVE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW3
Near Windsor, CT 06095
Gary V.
Job Details:
07/10/2023
"Inspected and found drain pump broken, replaced and cycled, tested fine.; used 1 W10876600 (DRAIN PUMP) from stock"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS6
Near Charlotte, NC 28270
Jeff L.
Job Details:
07/10/2023
"I found the unit buzzing and throwing fault code upon arrival. I replaced the triaged part control panel and was still getting a buzzing and the control panel was sending power everywhere, lights coming on in oven partial control panel not working. I checked line voltage coming off board and the buzzing stopped and the voltage held at 123 to 124 volts and never moved beyond that. At this time we need to order a main control board part # W11100513. I also found a cough drop and paper to cough drop laying across the board.; ordrng 1 W11100513 (Control board)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Indian Land, SC 29707
Mitch H.
Job Details:
07/10/2023
Checked and found element support missing. Found that both parts sent were broken out of box. Reordering support.; ordrng 1 W10909479 (Support)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Indian Land, SC 29707
Mitch H.
Job Details:
07/10/2023
"Customer could only provide letter from lawyer about closing, not actual closing documents. Checked entitlement, entered actual goods issue date. Entitlement also says cooktop has additional one year builders warranty.Tested and found all burners operating properly. Customer thought center burner was going off when turned to lowest setting. Instructed customer on cooktop use and showed that burner was not going off. Cooktop operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fort Mill, SC 29715
Mitch H.
Job Details:
07/10/2023
"Tested washer, no issues found. Entered diagnostics, no stored error codes. Ran component activation, tested all valves and pumps, operating properly, no water bypassing valves. All components checked good. Inspected for leaks, none found. Customer says they did have a plumbing issue and had plumber out to clear a pipe. Have not heard drip since."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Fort Mill, SC 29715
Mitch H.
Job Details:
07/10/2023
Replaced door gasket. Used heat gun to form gasket and ensure proper seal. Sealing all around and operating properly.
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near York, SC 29745
Mitch H.
Job Details:
07/10/2023
"Checked and found left front leveling foot not touching floor and washer leaning in that direction. Adjusted foot and ensured washer is level. Tested, operating properly"
We serviced a
WHIRLPOOL RANGE
Model YWMH78019HZ05
Near Clover, SC 29710
Mitch H.
Job Details:
07/10/2023
"Unit is in an RV and came with RV. Confirmed purchase date and took picture of documents. Tested, microwave will start but only run for a few seconds then shut off. Entered diagnostics, found F8E5 and F2E1 errors. Attempted to run tests described in tech sheet but would not advance through or run tests. Ordering door and control. Customer says he will try to have microwave down and accessible for repair.; ordrng 1 W11196136 (Door) and 1 W11499047 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Brimfield, MA 01010
Chris B.
Job Details:
07/10/2023
Found missing part in the bin but will try to pick up part in the office to return today if not customer can schedule for next week Monday 17th.; schdld next appmnt for 7/17 MON PM
We serviced a
WHIRLPOOL WASHER
Model MVWB955FC1
Near Farmington, CT 06032
Ruben C.
Job Details:
07/10/2023
Replaced latch cleared codes ran diagnostics lock is locking and unlocking normally tested normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Clover, SC 29710
Mitch H.
Job Details:
07/10/2023
"Found unit not cooling at all, compressor running. Used piercing valve to tap process tube. No refrigerant in system. Charged with nitrogen to 125psi, pressure dropping. Used bubble solution to check for leaks. No evidence of leaks at compressor joints, condenser, or dryer. Checked evaporator, no leaks found there either. Sprayed cabinet seams, no bubbles.Called tech line spoke to Robert SR# 7736811587. Per Robert, this is s being sent from review and replacement."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Huntersville, NC 28078
Vincent O.
Job Details:
07/10/2023
Found both upper and lower units heating very slowly. Customer says she heard a pop while using and then unit would not heat correctly. Verified no loose connections. Found breaker partially tripped. When reset heard pop behind breaker. Order and replace both controls. Advised customer to have electrical checked as this is a brand new home. ; ordrng 1 W11448962 (Control) and 1 W11598200 (Control lower)
We serviced a
GE DRYER
Model GTD72GBSN0WS
Near Southampton, MA 01073
Mike K.
Job Details:
07/10/2023
"Replaced thermostats and unit is turning on and verified heating, tested on normal and timed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Westfield, MA 01085
Mike K.
Job Details:
07/10/2023
"Leaking from water valve again, found valve is cracked, hair,one crack.Reordering valve; ordrng 1 W11482383 (Water valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Southwick, MA 01077
Mike K.
Job Details:
07/10/2023
"Replaced gasket and steamed to smooth out ripples. Verified door is sealing and instructed to leave door closed as much as possible remainder of day, if opening, press closed to affirm gasket is in position and forms to door properly; dspstn on spec-tagged invntry: 1 W10830162 DOOR GASKET GRY"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Avon, CT 06001
Ruben C.
Job Details:
07/10/2023
Checked unit found very little water coming thru filter head ordering filter head valve and reservoir cust will have unit accesble; rqstng P&A on 1 W11229977 (Tank) and 1 W11346623 (Water filter head) and 1 WPW10420083 (Water valve)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bristol, CT 06010
Ruben C.
Job Details:
07/10/2023
Replaced gearcase rotor stator and used slider from my stock Martino had other parts on his ticket. Could not test unit cust will hook back unit later on will call if any issues; used 1 W10734521 (Slider) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW02
Near Mooresville, NC 28115
Mark C.
Job Details:
07/10/2023
Unit does not dispense water due to the filter not being seated properly. Reinstalled the filter unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1FTTXKQ01
Near Mooresville, NC 28115
Mark C.
Job Details:
07/10/2023
Installed new condenser fan unit is fully operational.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Charlotte, NC 28205
Robert A.
Job Details:
07/10/2023
"I installed the ordered parts and tested the unit for the cx. I checked the for the old pump, it was 30.0 ohms. The new pump was 31.9 ohms. I ran a service cycle without any interruptions or advancing through steps, the unit completed without any issue. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11412291 DRAIN PUMP"
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306ESS01
Near Charlotte, NC 28209
Robert A.
Job Details:
07/10/2023
Cx complaint that the unit is leaking water in the RC. I inspected the unit to confirm the complaint. I found the water coming from the rear wall near the drain tube from the evap. I tried to insert a quarter inch plastic tube but its too small. I used a steamer to see if its just clogged with ice. The steamer was successful. The LED lights are not working as will need to be replaced to restore light in the unit. I collected the service call fee by CC.
We serviced a
MAYTAG DRYER
Model MED7230HW
Near Charlotte, NC 28278
Robert A.
Job Details:
07/10/2023
"Cx complaint that the unit making a rattling noise. I inspected the unit to confirm the complaint. I did not hear the noise when the unit ran. It has good heat, it tumbles and has good airflow. I took the unit apart and found 2 random screws in the unit probably the cause of the rattling noise. I removed the screws and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near York, SC 29745
Mitch H.
Job Details:
07/10/2023
"Tested ice maker, would not cycle. Ran diagnostics, found E5 error. Attempted to call tech line, was on hold for 45 minutes. Customer says another company has been out 4 times bt havent fixed issue. Ordering ice maker, ice box and control.; ordrng 1 W11658802 (Ice maker) and 1 W11605504 (Ice box) and 1 W11224256 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Crouse, NC 28033
Ryan S.
Job Details:
07/10/2023
"Returned to install part ordered. Installed motor and reassembled unit. Ran component activation and all functions working properly. Ran quick wash and unit filled and started washing, drained unit. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cherryville, NC 28021
Ryan S.
Job Details:
07/10/2023
Customer complained unit fills then stopes. Found cold water valve not opening all the way. Replaced cold water valve and unit now working properly. Ran normal cycle on auto sense and unit filled and started washing. Verified proper operation. Left unit pulled out because customer had pulled dryer out of room and wanted to leave out to put dryer back in. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Gastonia, NC 28052
Ryan S.
Job Details:
07/10/2023
"Customer complained unit now working, was full of water, found wire severed off drain pump. Repaired wire by retiring wire end to drain pump. Unit now working properly."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Dallas, NC 28034
Ryan S.
Job Details:
07/10/2023
"Returned to install new control board. Installed control and reassembled unit, ran bake preheat to 350? unit preheating properly. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Gastonia, NC 28056
Ryan S.
Job Details:
07/10/2023
Return to install icemaker and valve. Installed part and reassembled unit. Ran icemaker to test and unit filled with water. Verified proper operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
07/10/2023
"Complaint unit will not dispense any water from the door. Makes ice fun. I found no voltage coming out of door dispenser to water valve dispenser valve. Icemaker is cycling and filling with water with no issues. Valve is actuating when I switch voltage from icemaker to door dispenser valve Unit will need user interface, main control and valve assembly to fix. Officer called customer when parts come in. ; rqstng P&A on 1 W11043763 (Control) and 1 W11542754 (Dispenser ui) and 1 W11043013 (Valve dual)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
07/10/2023
Complaint French door doors are not in alignment have not been an alignment since it was delivered. I found that the hinges look like they were mechanically manipulated at some point in time hinges are both bent paint missing on rh hinge frame does not appear to be warped. Doors are not able to be adjusted into alignment mullion will not open and close like it is supposed to. Hinges are on order office to call customer when the parts come in.; ordrng 1 W10917992 (Hinge) and 1 W10917991 (Hinge) and 1 WPW10311757 (Mulion)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
07/10/2023
Customer stated over phone refrigerator would not dispense water that was her only issue she changed the water filter and now everything is working fine and she has not had an issue for over 2 days now. Customer says she called her warranty and canceled yesterday through them.
We serviced a
WHIRLPOOL DRYER
Model MED6230RHW2
Near Suffield, CT 06078
Gary V.
Job Details:
07/10/2023
"Installed parts listed and cycled, tested fine."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Springfield, MA 01108
Roger R.
Job Details:
07/10/2023
Found power at wall is incorrect. Was told to wall outlet was changed to a 4 wire outlet but there is only a three wire supply from breaker box. Will need to have an electrician remedy wiring and cord issue.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Springfield, MA 01107
Roger R.
Job Details:
07/10/2023
Found wiring at wall incorrect. Recommend electrician to fix wiring.
We serviced a
LG REFRIGERATOR
Model LFCS22520S/02
Near Chicopee, MA 01013
Roger R.
Job Details:
07/10/2023
Found unit has a bad sealed system. Quoted minimum $700 for leak detection plus compressor part cost. Unit not economical to repair.
We serviced a
MAYTAG WASHER
Model MTW5600TQ1
Near Chicopee, MA 01013
Roger R.
Job Details:
07/10/2023
"Found unit has a bad water level selection switch. Quoted $239 for labor and $1499.99 for switch plus $17.99 for agitator dogs. Plus tax on parts ; ordrng 1 W10339251 (Switch, water level), used 1 80040 (AGITATOR DOGS) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Somers, CT 06071
Gary V.
Job Details:
07/10/2023
"Inspected and found main acu getting 120v but no response or operation at all, quoted and he will call."
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYMS02
Near Enfield, CT 06082
Gary V.
Job Details:
07/10/2023
"Installed new air damper and cycled, tested fine. Allow 24 hours for temps to stabilize."