Service History 469

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Charlotte, North Carolina 28262

Jeff L.

Job Details: 02/06/2024

Replaced all parts ordered by previous tech tested unit found no leaks and unit ran checked okCall complete; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP and 1 W10721967 CAM KIT

We serviced a

WHIRLPOOL OVEN

Model KODE300ESS05

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 02/06/2024

"Cx complaint that the unit is making a loud rattling noise when it runs. I inspected the unit to confirm the complaint. I found no error codes, I ran manual tests for the convection and cooling fans. The cx identified a resemblance of the noise during the convection fan test. I preheated the upper oven to 400, the noise did appear around 400 degrees. It is coming from the convection fan blade. The unit needs a new convect fan blade to resolve the issue. Im ordering the part for the return and called in to schedule the next appt for 2/13.; ordrng 1 W10860984 (Convect motor) and 1 W11234761 (Convect cover)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Charlotte, North Carolina 28215

Jeff L.

Job Details: 02/06/2024

Found gear has slipped gear case needs to be replaced. Screw holding rotor cover on is stripped the cover and the screw will have to be busted off on return visit. Office please call office when all parts come in. Part#W11260238Part#W10752189Part#W11449841Part#W10902814; ordrng 1 W11260238 (Rotor cover) and 1 W10752189 (Screw) and 1 W11449841 (Gear case) and 1 W10902814 (Wash plate) and 2 2xframe (2xframe)s

We serviced a

KITCHEN AID DISHWASHER

Model KDPM604XPS0

Near Sharon, Massachusetts 02067

Aimee

Job Details: 02/06/2024

Installed new wash pump and reinstalled dishwasher tested for leaks complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 02/06/2024

Installed new suspension rods and ran self test all checks ok.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20F

Near Mint Hill, North Carolina 28227

Jeff L.

Job Details: 02/06/2024

Replaced both parts ordered tested microwave and oven both are working as designed. No fault codes present

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950US

Near Walpole, Massachusetts 02081

Aimee

Job Details: 02/06/2024

No error codesCust running into just coupe dishes top shelf not cleaning. Also its not ever load not cleaningRan a cup test all spray arm are workingAdvised Cust to look at owners manual how to loadNot to block spray armsWorking as intended

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Cornelius, North Carolina 28031

Robert A.

Job Details: 02/06/2024

"Cx complaint that the unit vibrates and makes loud noise. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues, the noises and shaking are within normal range. The unit is working as designed."

We serviced a

MAYTAG DRYER

Model MGD5630HW3

Near Easthampton, Massachusetts 01027

Mike K.

Job Details: 02/06/2024

"Replaced console and each function responding, ran the new dry and operating properly."

We serviced a

WHIRLPOOL RANGE

Model jes9860cas02

Near Cornelius, North Carolina 28031

Robert A.

Job Details: 02/06/2024

"I installed the ordered part and tested the unit for the cx. The broil function still did not work. Bake still works fine. I checked voltage from the board according to the schematics. Bake red to yellow sends 249 and heats, broil red to blue send Ov and does not heat. The blue side of broil to ground sends 125v. The red relay is malfunctioning and needs to be replaced to resolve the issue. A new control board is needed to resolve the issue. The far right switch is broken behind the panel as well. I quoted for the parts and explained to the cx. I did not collect the remaining balance, the cx wants to call the office about the unresolved issue.; ordrng 1 WP8507P23460 (Control board) and 1 WP74011489 (Infinite switch)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 02/06/2024

Cx was not home and did not answer the phone. I tagged the door and moved on.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS3

Near Charlotte, North Carolina 28212

Jeff L.

Job Details: 02/06/2024

Found burner not all the way in receptacle pushed in unit ran and checked okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Charlotte, North Carolina 28203

Jeff L.

Job Details: 02/06/2024

Found unit working fine at time of visit the unit does not have a full frost pattern on evaporator. The alarm is going off several times a day. The unit will also cut on and off and have to reset the control box for the unit to fire back up. I sent quote and explained its good for 10 days. Customer will call if they want unit repaired.

We serviced a

ELECTROLUX REFRIGERATOR

Model DGHF2360PF4A

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 02/06/2024

"Put icemaker through tests 52,55,57,58 and 63. Completed each test fine. Filling fine and harvesting fine. She nice last repair, which restored water dispenser operation, was completed it made the be set of ice and nothing since. Icemaker is on in options. No water/ice was in tray on arrival. With no failures resolution could be icemaker or not or also control. Quoted for both/additional labor. Denied, no additional charges"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 02/06/2024

"Unit had tripped gfi breaker, has worked fine since resetting and was cooking at the time. Gfi outlets, the gfi could be weak or connected to another appliance. They cleaned the condenser coils and they had been pretty clogged. Possibly drew a little more amps being clogged. Put unit in service test, thermistors passed and all functions tested fine. Raised front legs to have doors close better, but no failure found in testing."

We serviced a

MAYTAG WASHER

Model MVWB850YW1

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 02/06/2024

"Unit roars when spins and has been getting leaking. Verified unit has a bad bearing and has been going fo awhile, fair amount of basket wobble, spray from leaking through bearing underneath. At this point unit would require bearing and basket, was able to get Washplate off. Just those parts pits repair over $1k and cs will not have repaired.. collected for service call only"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Franklin, Massachusetts 02038

Aimee

Job Details: 02/06/2024

Has cubes in ice maker didnt dump iceNeeds icemakerI dont have on ts; ordrng 1 W11546935 (Ice maker)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Bellingham, Massachusetts 02019

Aimee

Job Details: 02/06/2024

"Ran diagnostics found rotor loose and needed new slider, replaced slider and ran diagnostics Also put load of towels on wet then and spun then outAdvised Cust loading tub to much. Cut back on load sizer; used 1 W10734521 (Slider) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW3

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 02/06/2024

"Customer complained unit gave error code and was moving around making noise. Ran service diagnostic and found no error codes stored. Ran component activation and found all funtions working but on high speed spin inner drum is off balance. Tried to tighten tub nut but issue still present. Ordering inner tub and suspension. Informed customer tub will be shipped to home. Inspect part for damage and call office to schedule return call or to tell them if part was shipped damaged. ; rqstng P&A on 1 W11513243 (Tub basket), ordrng 1 W11396716 (Suspension)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 02/06/2024

"Customer complained unit leaking. Found sump,damaged around drain pump. Installed new sump assembly that was pre id, installed sump and ran leak check. Unit started leaking instantly. Found mount to diverted cracked off sump housing. Ordering new sump assembly. Informed customer office will call when parts come in. ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ0

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 02/06/2024

"Customer complained unit bake element burnt hole in bottom of oven, found bottom oven panel does have hole burnt from heating element short. Needs new element and bottom panel. Called safety to report findings, informed customer oven element short caused thermal reaction and burnt hole through bottom panel into oven heating area. Whirlpool says customer was responsible SR#7738391205. Quoted 439.58 for repair. Customer wanted to think about it. Trip fee covered under authorization. Saved quote."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Ludlow, Massachusetts 01056

Chris B.

Job Details: 02/06/2024

Replaced all boards and ran calibration cycle and diagnostic cycle. Unit running normal. Verified UI test and all normal.

We serviced a

WHIRLPOOL MICROWAVE

Model KMHC319EBS2

Near Ware, Massachusetts 01082

Chris B.

Job Details: 02/06/2024

Complaint that the unit is not heating properly. Found door not lodging shut properly. Found bad switches and both panel and grille are breaking loose causing door to not shut properly. Quoted parts and labor. Customer will talk it over at home and will let us know. Customer within 7 days will waive trip fee into labor.

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFC604FSS00

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 02/06/2024

"Removed and replaced inlet valve, right hand door gasket and freezer light. Turned water on, checked valve and water line for leaks. No leaks found. Gasket sealing properly and freezer light working."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Ware, Massachusetts 01082

Chris B.

Job Details: 02/06/2024

Complaint that is bringing in hot water on cold side and when cold on hot side. Ran diagnostic cycle and all tested properly. No issues found with the washer. Ran calibration cycle too. Mentioned to the customer that the rinse cycle only uses cold water.

We serviced a

MAYTAG COMPACTOR

Model MTUC7500ADM0

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 02/06/2024

Complaint that the unit is not compacting properly. Found bad drive gears. Mike Paros; ordrng 1 882699 (Drive Gear Kit)

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 02/06/2024

Replaced all parts and unit working normal.

We serviced a

BOSCH DISHWASHER

Model SHE65T55UC/07

Near Hadley, Massachusetts 01035

Chris B.

Job Details: 02/06/2024

Complaint that the unit wont stop running. Found water in the drip pan. Found funnel clogged with sediment. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 11030996 (Fill Funnel Assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ1

Near Grafton, Massachusetts 01536

Aimee

Job Details: 02/06/2024

Found needs right gasket and led in freezer is out The top light flicker in fridge Door switches are good; ordrng 2 W11683243 (Freezer light)s and 1 W10407212 (Freezer right door gasket) and 1 W10843846 (Leds)

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 02/06/2024

Customer complained unit has no cold water. Found valve only opening hot valve in diagnostic. Replaced valve from ts. Ran unit and not now dispensing hot and cold water. Verified proper operation. ; used 1 W11165546 (VALVE) from stock

We serviced a

MAYTAG WASGER

Model MVW6500MBK0

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 02/06/2024

Customer complained unit stopped mid cycle. Will turn on. But wont start cycle. Found unit had water in it. Found drain pump harness ripped off at plug. Ordering harness and drain pump . Scheduled return call for 2-13-24 pm. ; ordrng 1 W11399437 (Pump) and 1 W11591637 (Harness)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 02/06/2024

"Replaced board, harness and lid lock. Ran service mode, all funtions working, ran normal wash, unit locked filled and started washing. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 02/06/2024

"Customer complained of loud noise and unit power on but wont run. Found f7e1 error, and f9e1 error. Found sump motor bad. Couldnt tell isnsump was covered under 120 limited warranty, called Randy, Randy wasnt sure either. Randy said to give two quotes. For repair pump motor , and for repair without pump motor . With just labor and pump motor covered under limited warranty its 298.53, with pump motor included in price and pump motor not covered under limited warranty its 583.62. Customer paid trip fee. Informed customer office will call to tell customer if sump is covered or not and she will decide when office calls to pay for repair. Informed her trip fee will be deducted from either total."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS00

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 02/06/2024

"I replaced all previously ordered parts tested operations, no additional issues found with oven or microwave today all and coder buttons are properly working as well upon departure. All lights are also working with no issues. ; used 1 W11346197 (MAGNATRON) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED7120HW2

Near Watertown, Connecticut 06779

Jimmy R.

Job Details: 02/06/2024

"Ran dryer and found once unit would heat up to temp it would then start making a loud buzzing sound and continued threw the cycle getting louder and quiet over and over. Removed front panel and found noises coming from blower wheel, removed housing and blower wheel is cracked causing the noise. Replaced wheel and unit is now operating as designed ; used 1 WP697772 (BLOWER WHEEL) from stock"

We serviced a

JENN-AIR RANGE

Model JGRP436WP02

Near Mooresville, North Carolina 28117

Robert A.

Job Details: 02/06/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID RANGE

Model KFED500ESS03

Near Shrewsbury, Massachusetts 01545

Aimee

Job Details: 02/06/2024

Found burner crushed and damaged The box was dammed and re taped like was used Damage partedCust also notice back right has cracked wants replaced; ordrng 1 W11101459 (Front left burner) and 1 W11171119 (Back right)

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPS01

Near Troutman, North Carolina 28166

Robert A.

Job Details: 02/06/2024

Cx complaint that the unit is leaking water. I inspected the unit toco firm the complaint. I found the water coming from thee inlet valve. Im ordering the part for the return to resolve the issue. ; ordrng 1 W10897719 (Inlet valve) and 1 WPW10678300 (Tube) and 1 WPW10678299 (Tube)

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Charlotte, North Carolina 28277

Mitch H.

Job Details: 02/06/2024

Tech was assigned as a helper;

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WET4024HW0

Near Shrewsbury, Massachusetts 01545

Aimee

Job Details: 02/06/2024

Removed the door and re seated is now working properly.Took photo for with lid open with magnet

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZD801

Near Monson, Massachusetts 01057

Roger R.

Job Details: 02/06/2024

Replaced compressor and filter drier using EPA and Manufacturers recommended processes. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 02/06/2024

Replaced all parts and oven working properly. Mentioned to the customer to run a few bake goods and to keep an eye on it. ; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC

We serviced a

WHIRLPOOL DRYER

Model MEDB725BW0

Near East Windsor, Connecticut 06016

Gary V.

Job Details: 02/06/2024

"Inspected and found main acu relay for heat broken, heater circuit ohmed out correctly, and ordering thermistor as well, will call for return date.; rqstng P&A on 1 WPW10536008 (Main acu) and 1 WP8577274 (Thermistor)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ3

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 02/05/2024

"Tested unit and found oven getting proper 120v on each leg and 240v a-crossed ran a bake cycle and checked elements, found bake element coming on and heating but no broil tested power to bake element and 240v is present when cycling, tested power to broil and no power across tested from one terminal on broil element to ground and 120v on each terminal to ground is present. Ran a diagnostics cycle and cycled on broil found no power coming out of control to power up broil element unit is going to need new control ; ordrng 1 W11548749 (Cntrl)"

We serviced a

WHIRLPOOL RANGE

Model WCG55US0HB00

Near Clover, South Carolina 29710

Mitch H.

Job Details: 02/05/2024

Checked and took pictures of broken grate. Customer also showed a rust line where burner box meets counter top. Burner box is a non-serviceable part. Advised customer that grate may be considered cosmetic and not covered. Putting parts in as P&A.; rqstng P&A on 1 W11214957 (Grate kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Pineville, North Carolina 28134

Jeff L.

Job Details: 02/05/2024

Found bad wash motor. Inventory said I had one in stock but I did not. Spoke with Jenn and she corrected my inventory and customer is scheduled for 2-8-24 pmPart#W11665769; used 1 W11665769 (Sump assembly) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Charlotte, North Carolina 28210

Jeff L.

Job Details: 02/05/2024

The unit is outside of the house in a utility room and its a non controlled environment found no fault codes in unit all operations of the unit are normal and working correctly. This unit has a electronic control board that could be affected by the extreme cold other than that i see no problems with unit.(IN A NON CONTROLLED ENVIRONMENT)Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 02/05/2024

Installed harness and drain pump works. Attempted Quick Wash Cycle but washer lid locks basket does a partial turn then drain pump runs and error code F9e1 long drain comes up. Tested capacitor and it checked ok. Ran diagnostics test cycle and washer filled and drains but would not shut drain off. Blow air through pressure hose and ran a Quick Wash Cycle. Washer filled and canceled cycle with F8e1 long Fill Error Code. Canceled cycle and washer drained. Started Quick Wash Cycle again successfully. ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hartford, Connecticut 06106

Chuck M.

Job Details: 02/05/2024

Replaced door panel. Checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near West Hartford, Connecticut 06110

Chuck M.

Job Details: 02/05/2024

Customer is Marcs Appliance. They called Whirlpool to order doors for Unit. Unit is at customers home. Tech is unable to get pics. Marcs Appliance printed out invoice. Took pics. Jason Flint from Marcs Appliance said they will install doors. ; ordrng 1 LW10642554 (dor-fip) and 1 LW10642551 (dor-fip)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Southbridge, Massachusetts 01550

Chris B.

Job Details: 02/05/2024

Complaint that the unit is making banging noises while spinning. Found unit too close to the wall and hoses hitting the back panel. Mentioned to the customer to have the proper separation from the wall to the washer. Ran two diagnostic cycles and a calibration cycle. Unit working normal.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Glastonbury, Connecticut 06033

Amanda R.

Job Details: 02/05/2024

Replaced magnetron and inverter tested heating normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Glastonbury, Connecticut 06073

Amanda R.

Job Details: 02/05/2024

Complaint filter status not resetting when water filter was changed ; rqstng P&A on 1 W10754145 (Cover) and 1 W11577100 (Ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS

Near Newington, Connecticut 06111

Amanda R.

Job Details: 02/05/2024

Customer has five year extended warranty wasnt dispatched correctly needs new water dispenser housing

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Ellington, Connecticut 06029

Roger R.

Job Details: 02/05/2024

Found right side hinge was obstructed by the insulation and that had gotten into the spring causing it to bind up. Adjusted insulation and hinge and reinstalled dishwasher into cabinet. All checks okay now. ; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 02/05/2024

Customers complaint is dryer taking a long time to dry. Found vent kinked. Straightened vent and dryer heating properly.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ

Near Berlin, Connecticut 06037

Jeremy B.

Job Details: 02/05/2024

Dishwasher will stop mid cycle and give long drain error code cleared hose and replaced drain pump and tested all checks ok. Customers floor times are loose. Took pictures. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock

We serviced a

MAYTAG RANGE

Model MET8800FZ01

Near Meriden, Connecticut 06451

Jeremy B.

Job Details: 02/05/2024

Customers complaint is top oven not heating to proper temps and lower oven works intermittently. Ohmed out all elements and found 27.5 ohms. Tested oven sensors and found 1082 at room temp. Preheating top oven to 350 found it cycling low and calibration set at 30 up. Called tech support and documented my findings. All parts have already been replaced recommend hard wiring the oven sensors with ceramic wire nuts. Hard wires sensors was given this SR# 7738400325 from tech support if problem continues customer to call warranty company as all options have been exhausted.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 02/05/2024

SR#7738398458(kirt)Found unit leaking from overflow hose into water pan. This really isnt a call back totally different problem from the 1st time out for a damaged tub. The flow meter is not turning regulating the amount of water thats going into the dishwasher. Will advise customer not to run until we have repaired unit to avoid any water damage. Please put customer on cancellation list dont wanna have to wait a week for repair been without dishwasher 2 monthsPart#W11535094Part#W11434044; ordrng 1 W11535094 (Flow meter) and 1 W11434044 (Inlet valve)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 02/05/2024

"Customer complained surface burners intermittently pulse. Confirmed complaint, found all surface burners will intermittently pulse the flame, if you turn on one while one is pulsing it can stop, needs new pressure regulator. Ordering regulator. Scheduled return call for ; ordrng 1 W11590292 (Pressure regulator)"

We serviced a

JENN-AIR RANGE

Model JES9900BAS

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 02/05/2024

Retuned to replace control board. Clock and display now working. But keypad isnt registering pressing. Ordering keypad Ui. Informed customer office will call when part comes in. ; ordrng 1 WPW10206064 (Ui keypad)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Manchester, Connecticut 06040

Amanda R.

Job Details: 02/05/2024

Complaint not filling tested multiple times filling normally no new errors

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 02/05/2024

"Customer complained unit goes from start to wash complete in feet minutes. Found f7e4 error. Found unit had bad slider. Replaced slider and ran component activation. All funtions working as designed, including spin and agitate functions. Unit verified working as designed. ; used 1 W10734521 (SLIDER) from stock"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Bessemer City, North Carolina 28016

Ryan S.

Job Details: 02/05/2024

"Customer complaint knob damaged. Confirmed complaint , ordering timer and timer knob, customer also complained unit taking too long to dry, found dryer vent was smashed from dryer being pushed too far back, explained to customer without proper airflow unit wont dry properly. Explained to her she will need to make sure vent isnt obstructed. Informed customer office will call when parts come in. ; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)"

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 02/05/2024

Retuned to install control board. Installed board and verified proper operation.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 02/05/2024

"Customer complained upper oven not heat. Properly, said it heats but cuts off on its own and door light comes in on its own. Found both elements working and proper power to unit. Unit preheated but shut off on its own. Ordering UI, Copernicus acu, and door switch. Informed us office will call when parts come in. ; ordrng 1 W11686858 (Door switch) and 1 W11600355 (Control UI) and 1 W11261167 (Copernicus control board)"

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ2

Near Denver, North Carolina 28037

Ryan S.

Job Details: 02/05/2024

"Retuned to install control panel, handle cooktop and bottom panel. Installed all parts and took pictures. Verified proper operation."

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Bridgewater, Massachusetts 02324

Aimee

Job Details: 02/05/2024

Installed new control tested heat complete

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Attleboro, Massachusetts 02703

Aimee

Job Details: 02/05/2024

Foun no diagnostics No light at control Needs control. Cust has no emailCust buying new; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 02/05/2024

"Complaint washing machine still walking, making banging noises gave customer for new suspension rods, new gearcase, new tub, new basket, spanner control, and all associate parts to fix. customer declined repair today is going to look at replacement options instead or call manufacture."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 02/05/2024

"Inspected and found f5e1 door stuck open, f8e4 leak/open float, found middle rack out of alignment causing door to stay ajar while running and causing leak. Adjusted and tightened, cycled and tested fine."

We serviced a

MAYTAG WASHER

Model MVW6230RHW3

Near Enfield, Connecticut 06082

Gary V.

Job Details: 02/05/2024

"Installed new agitator and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR"

We serviced a

WHIRLPOOL WASHER

Model WTW5700SWO

Near Mooresville, North Carolina 28117

Robert A.

Job Details: 02/05/2024

"Cx complaint that the unit is leaking onto the floor. I inspected the unit to confirm the complaint. I ran a quick cycle, let it fill and drained it. There was water under the unit. I found the tub has a crack. The unit needs a new basket to resolve the issue. Im ordering a new tub for the return visit.; ordrng 1 W10389328 (Basket) and 1 63849 (Tub), rqstng P&A on 1 8575214 (Tub support) and 1 3946512 (Base assembly)"

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS0

Near Mooresville, North Carolina 28117

Robert A.

Job Details: 02/05/2024

"Cx complaint that the unit turns on by itself and does not compact when it does work. I inspected the unit to confirm the complaint. I found the unit is getting proper voltage. When I does run it continues to stutter and does not compact. It will stop after a few seconds of not being able to compact, a few a few minutes it will turn on by itself. I removed the top and front panel, there is nothing jammed or blocked and the switch seem to be in good condition. The unit needs a new motor, plate and switch to resolve the issue. I quoted the cx for the repair, they do not want to repair the unit. I called WP safety to document the issue.; ordrng 1 WP4387911 (Switch) and 1 WP777811 (Switch) and 1 W10439651 (Motor) and 1 882699 (Drive kit) and 1 780477 (Drive chain)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB4

Near Southbridge, Massachusetts 01550

Chris B.

Job Details: 02/05/2024

Replaced part and unit running normal. No leaks detected. Great water flow present.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 02/05/2024

Replaced parts ordered by previous tech unit ran and checked okCall complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC2

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 02/05/2024

Cx complaint that the unit does not start cycles. I inspected the unit to confirm the complaint. I found the lid lock has separated and needs to be replaced. I replaced the lid lock and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 02/05/2024

Replaced icemaker purchase date was August of 23 still under factory warranty. Replaced ice maker and cycled unit filled with water no leaks; used 1 W11546935 (Icemaker) from stock

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Matthews, North Carolina 28105

Jeff L.

Job Details: 02/05/2024

Unit was outside on driveway (see pics) I put unit into diagnostics and there were no fault codes at all I tested the unit and it agitated and spun out. The drain pump is coming on there is nothing restricting the stator motor the harness is good. I could not do a normal cycle wash to see how the unit would do because of it being outside and no water hooked up to it. At this time there is nothing else I can do with the unit until its installed back in the laundry room. Unit ran and checked okCall complete

We serviced a

JENN-AIR COOKTOP

Model JGD8130ADS

Near Davidson, North Carolina 28036

Robert A.

Job Details: 02/05/2024

Cx complaint that the units 2 rear burners do not ignite or turn. I inspected the unit to confirm the complaint. The front 2 burners work fine. The RR burner valve opens but the LR does not move at all.; ordrng 2 WPY04100188 (Valve LT)s and 2 WP74006156 (Valves RT)s and 2 WP74006956 (Switches)s and 2 WP74006955 (Switches)s

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Millis, Massachusetts 02054

Aimee

Job Details: 02/05/2024

Installed new wash pump and tested complete

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Plymouth, Connecticut 06786

Jimmy R.

Job Details: 02/05/2024

"Installed new cabinet,suspension,foam dampers and nameplate ran unit thew a calibration cycle and washer went threw properly, ran a wash and spin checked operations and unit is now spinning and working to factory specs"

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 02/05/2024

Complaint light underneath microwave will not turn on. I discovered lightbulb has failed and taken triac out on control I replaced light and control I tested ops everything is working fine now. ; ordrng 1 8206232A (BULB)

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ1

Near Cheshire, Connecticut 06410

Jeremy B.

Job Details: 02/05/2024

Clock not keeping proper time. Checked all connections and they tight and secure replaced clock and set time. All checks ok.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 02/05/2024

"Customer complaint is that washer was making a noise. Ran washer in diagnostics successfully. Inspected slider, rotor and stator. All checked ok. Ran Quick Wash Cycle and no noise detected. Washer checked normal."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Cheshire, Connecticut 06410

Jeremy B.

Job Details: 02/05/2024

Installed new control damper all checks ok. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near Cheshire, Connecticut 06410

Jeremy B.

Job Details: 02/05/2024

Water leaking from bottom at motor. Replaced motor sump assy and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Davidson, North Carolina 28036

Robert A.

Job Details: 02/05/2024

"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I started a quick cycle to verify normal cycles work. The cycle started with no issues. The sump motor and spray arm have already been replaced regarding this issue. The unit is working as designed, the cx prefers a replacement to resolve the issue."

We serviced a

WHIRLPOOL WASHER

Model LSR7133KQ0

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 02/05/2024

Complaint making a vibrating noise when draining and starting to spin unit working normally

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 02/05/2024

"Complaint washing machine started banging so loud before customer could get to it turn it off that it almost took the whole lid off. Put giant dents in the cabinetry and lid and a tub fell on the floor. I found broken suspension rod rear right I found tub ring is damaged. I found wash basket is damaged at hub. I found dry belt squeaking no gearcase issues. Surprisingly unit will need an assortment of parts to fix. I left wash plate, removed verified tub, slides up and off easily with no issues from gearcase. cabinetry is considered cosmetic cannot order any parts for cosmetics issues. tub will be shipped directly to customer customer to call our office when parts come in after inspecting for damage. ; ordrng 1 W11217817 (Suspension rods) and 1 W10528947 (Hub) and 1 W11172199 (Tub) and 1 W11550886 (Ring) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 02/05/2024

Complaint fan will not operate on any speed except for speed number one. I found fan blower harness was not fully plugged in preventing fan from fully working. I reattached harness secured. No additional issues found with microwave today microwave is heating just fine and all lights are working with no issues. Fan speeds one and two are now working. There are no additional speeds preset for this model.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Southbridge, Massachusetts 01550

Chris B.

Job Details: 02/05/2024

Complaint that the unit is not washing properly. Ran diagnostic cycle and wash pump is running normal but unit was very unleveled. Adjusted to level and found no issues with the dishwasher at the moment. No error codes present.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Dudley, Massachusetts 01571

Chris B.

Job Details: 02/05/2024

Complaint that the unit has a error code F8E4. Found water in the float switch. Found water leaking from the seals. Replaced part and unit running normal. No leaks detected.; used 1 W11483553 (GASKET) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near Dudley, Massachusetts 01571

Chris B.

Job Details: 02/05/2024

Complaint that the unit is not washing properly. Found bad control board and will have the pump as backup. Left part with customer. Customer not too happy but wants Chris to return as he was explained how to remove the dishwasher from the location carefully. Found control not responding to the wash cycle test. Verified wash pump with voltmeter and found 8ohms present. Wire and connector is ok. Will order control board.; ordrng 1 W11646927 (Control Board)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Paxton, Massachusetts 01612

Chris B.

Job Details: 02/05/2024

Complaint that the unit has a error code FL found bad cold water valve. Replaced part and unit running normal. No leaks detected.; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11688995 VALVE (COLD)

We serviced a

KITCHENAID RANGE

Model KFEG504KPS0

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 02/05/2024

"Complaint, intermittently cooktop and oven will not heat but oven and all lights are working. I discovered receptacle house voltage supply is sparking in the wall whenever oven is pulling amperage. Also, whenever all the cooktops elements are on, it will spark in the wall when power cord is plugged in power cord is in great condition as of right now customer wanted me to leave the oven pulled out so they can have an electrician come into the house and fix receptacle. installed harness as a precaution no additional issues found. No error codes and fault history on main control either."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 02/05/2024

"I replaced main wiring harness I tested operations and diagnostic cycle. No fault codes and stored history at the end of diagnostic cycle. No error codes displaying either heater is working wash motor is working dispenser is opening. Everything is working as it should as of right now no burning odors, presenting during a diagnostic cycle heater is working just fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 02/05/2024

"Removed old control,gasket and thermistor replaced all parts with new and set temps wile pulling unit out found a ton of stuff caught in condenser coils this was blocking air flow. Vacuumed out coils and advised customer on cleaning checked cooling and unit is cooling advised to give 24hrs so temps can regulate. All operations are now working to factory specs ; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR and 1 W10830055 DOOR GASKET"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 02/05/2024

Ran unit and found water leaking from under machine found water dripping from diverter valve and also dripping from motor seal. Checked over entire unit and everything els is ok will order new sump&motor to fix leaking issue ; ordrng 1 W11613480 (Sump&motor)

We serviced a

JENN-AIR RANGE

Model PRD3630NP

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 02/05/2024

"Checked over stove and found two front dual burners nor working properly one burner had melted the spreader and the other is burning wrong, removed burners and found one of the orfice clogged cleaned and adjusted flam heated burner and unit is working but flam is coming from bottom due to warped flam spreader, unit is going to need two new flam spreaders and also caps some parts needed are no longer available customer is just going to leave it for now and go from there, Custer is going to end up getting a new unit"

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