We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
08/11/2023
"Checked over ice maker and found no ice would dispense from door ran auger and found would start to run then stop and bind up, removed ice container and found ice had gotten frozen inside ice chute in bin not allowing auger to spin, melted all ice and cleared cycled ice maker and unit is now dispensing and operating to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Wrentham, Massachusetts 02093
Angel R.
Job Details:
08/11/2023
"Found frost on evap, fan not turning on as well as defrost on RC. Will order both. FC temp is ok at 2 degrees, RC came in at 48-50.; rqstng P&A on 1 W11395639 (Evap cover) and 1 W11291124 (heater)"
We serviced a
MAYTAG DISHWASHER
Model MDB8949SBM3
Near Wilbraham, Massachusetts 01095
Roger R.
Job Details:
08/11/2023
Installed new console and user interface assembly. The original part was broken at several places causing panel to be loose. Tested unit and not leaking at this time. ; dspstn on spec-tagged invntry: 1 W10811169 CONTROL PANEL
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near Wethersfield, Connecticut 06109
Chuck M.
Job Details:
08/11/2023
Installed control and tested with a load. Showed customer it works.
We serviced a
WHIRLPOOL MICROWAVE
Model MMV1175JW00
Near Plymouth, Connecticut 06786
Jimmy R.
Job Details:
08/11/2023
"Installed all parts and tested unit found unit blowing 20amp fuse and just buzzing, replaced diode due to burnt when tested found noise coming from cntrl due to relay on cntrl humming and then blowing fuse out. Unit will need new cntrl and and harness to be safe also found ouch button to open the door broken and falling off will order new button and outer cntrl, unit should prob be replaced due to issues advised customer will order parts needed and go from there. Parts tentative due to push button and control panel special order advised we would call when in ; ordrng 1 W11552021 (Cntrl) and 1 W11386317 (Panel control) and 1 W11386322 (Push button), used 2 WPM0805101 (FUSE,MONITOR 20A), and 1 W11256462 (Diode) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Bethlehem, Connecticut 06751
Jimmy R.
Job Details:
08/11/2023
"Tested unit and found fridge section still freezing items on middle shelfs, checked temps and found reading 30 in fridge section. Unit also still dripping water onto freezer door gasket, found gasket under left fridge door building up moisture due to door not foamed in properly found middle round circle wide open causing warm air to get in and drip water also unit running and freezing items from warm air getting in. Will order new left side door assembly and cntrl parts tentative due to door special ordered ; ordrng 1 W11524469 (Cntrl) and 1 12002355 (Sensor) and 1 W11436984 (Door left)"
We serviced a
MAYTAG DRYER
Model MED6230HC3
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
08/11/2023
"Unit under 1yr wp warranty per service bench. Unit running on arrival and loud noise while running, found cracked blower wheel.Had to break out blower wheel and remove motor assy to get collar off, but was able to replaced blower wheel and tests fine ; used 1 WP697772 (BLOWER WHEEL) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
08/11/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5HVEXVB02
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
08/11/2023
We installed the ordered parts and tested the unit for cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WPW10190965 ICE MAKER
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
08/11/2023
Customers complaint is washer not draining properly and has a smell. Found a long drain hose and its looped at ground. The water back flows a little and causes a stagnant smell. Recommended customer shorted hose and make sure there is a siphon break and run clean cycle monthly.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
08/11/2023
"Drier not starting. Found heater shorted to ground and open thermal fuse replaced fuse and heater tested found clogged vent. Customer must clean vent. ; used 1 WP3392519 (THERMAL FUSE), and 1 279838 (ELEMENT) from stock"
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Auburn, Massachusetts 01501
Chris B.
Job Details:
08/11/2023
"Complaint that the door on the washer is broken and not latching well. Found broken hinge, bad boot and broken soap dispenser. Will order parts for a return visit. Customer asked for Chris to return. ; rqstng P&A on 1 W11106747 (Door Boot) and 1 WPW10443885 (Door Lock) and 1 WPW10208415 (Hinge) and 4 WPW10208398 (Caps)s and 1 WPW10365885 (Soap drawer) and 1 WPW10488048 (Door Strike) and 1 W10839743 (Bracket) and 1 W11233991 (Drawer Handle)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Auburn, Massachusetts 01501
Chris B.
Job Details:
08/11/2023
Complaint that the unit is not drying properly. Ran diagnostic test and unit running normal. No error codes present. Found crushed venting hose restricting airflow for the drying cycle to perform on its optimal capacity. Customer will have have the venting fixed.
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ1
Near Killingly, Connecticut 06239
Amanda R.
Job Details:
08/11/2023
"Lighting strike near house oven and broil wont light reset power and bake lite up once but then not again needs new control ; rqstng P&A on 1 W11548757 (Control), states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Hebron, Connecticut 06231
Jeremy B.
Job Details:
08/11/2023
Dishwasher keeps draining and flashing F8E4 found water in drain pan and customer using laundry pods causing suds and leak. All checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Manchester, Connecticut 06042
Jeremy B.
Job Details:
08/11/2023
Ice not working found poor water flow. Customer had new filter installed new filter and found a lot better water flow. Purged out a halo. And cycled both icemaker please allow 24 hrs for temps to stabilize.
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF5A
Near Walpole, Massachusetts 02032
Aimee Z.
Job Details:
08/11/2023
Installed new latch and tested drain and wash; dspstn on spec-tagged invntry: 1 5304525218 LATCH ASSEMBLY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFMOO
Near Milford, Massachusetts 01757
Aimee Z.
Job Details:
08/11/2023
Installed new evap fan and cleared frost Tested fan is running; dspstn on spec-tagged invntry: 1 WP2315539 EVAP MOTOR
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Worcester, Massachusetts 01602
Chris B.
Job Details:
08/11/2023
Complaint that the unit is not cycling through correctly. Found bad drain pump. Will order parts for a return visit. Measured 120v to the pump but not draining.; ordrng 1 W11462456 (Drain Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Woodstock, Connecticut 06281
Amanda R.
Job Details:
08/11/2023
Randomly not cooling good condensation on the front of ice maker box made sure facia heater was on bottom ice maker jammed and making noise unplugged set ff section temp at recommended ; rqstng P&A on 1 W10886939 (Ice maker)
We serviced a
WHIRLPOOL DISHWASHER
Model GU3600XTRY1
Near Franklin, Massachusetts 02038
Angel R.
Job Details:
08/11/2023
"Found pump and motor grinding, inspected for debris and found none. Sounds like gears are grinding on motor. Gave customer quote and they will think about it, unit is pretty old and may be better to buy new one."
We serviced a
KENMORE DRYER
Model 110.60602990
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
08/10/2023
"Unit squeaking from pulley. Supports,belt worn, quoted for repair kit / labor. Accepted. Replaced and running smooth.; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Worcester, Massachusetts 01605
Roger R.
Job Details:
08/10/2023
Found unit missing motor clamp at front of motor. Will need to order and return asap. ; ordrng 1 WPW10121316 (Clamp)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Attleboro, Massachusetts 02703
Angel R.
Job Details:
08/10/2023
"Ran diagnostics, found F7E2 motor failure. Customer says she just installed unit and has not used it but once. Could not run diagnostics cycle, will order new pump and motor. ; rqstng P&A on 1 W11460946 (Pump and motor)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF8
Near Attleboro, Massachusetts 02703
Angel R.
Job Details:
08/10/2023
"Checked temps at RC coming in at 34 degrees, FC at 0 degrees. Went through diagnostics with Mike over the phone, defrost working ok. Outlet with no ground still has not been addressed. Unit working as it should. Nothing more to Check."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
08/10/2023
"Found blown element. Replaced bake element. Tested and verified proper operation. All functions check ok. ; ordrng 1 W11567368 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Enfield, Connecticut 06082
Gary V.
Job Details:
08/10/2023
"Inspected and found drain pump terminal connector came loose at drain pump, tightened terminal and cycled, tested fine now."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
08/10/2023
Washer not starting. Ran diag found basket speed sensor fault. Tried running diag but it doesnt advance and shuts off. Replaced actuator and tan calibration then self test all checks ok. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near East Hampton, Connecticut 06424
Jeremy B.
Job Details:
08/10/2023
Customers complaint is cloths still not spinning out that day 1 out of 10 loads wont spin out. Ran diag found F0E5(off balance load) ran calibration then self test all checks ok. Called tech support and documented my findings was given this SR#7737059715
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Durham, Connecticut 06422
Jeremy B.
Job Details:
08/10/2023
Washer making an abnormal rubbing noise. Noise coming from gearcase. Requesting autho. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10902814 (Washplate) and 1 W11239857 (Belt)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Meriden, Connecticut 06450
Jeremy B.
Job Details:
08/10/2023
Start button not working. Found lid lock error code. Replaced and tested all buttons working properly. ; used 1 W10810403 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW01
Near Wallingford, Connecticut 06492
Jeremy B.
Job Details:
08/10/2023
Part damaged will reschedule for Monday. ; schdld next appmnt for 8/14 MON PM
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, North Carolina 28208
Robert A.
Job Details:
08/10/2023
"Cx complaint that the unit is making a rattling noise while it runs. I inspected the unit to confirm the complaint. The unit tumbles, heats and has good airflow. I removed the drum and found the blower wheel cracked. I replaced the blower wheel and tested the unit for the cx. Th unit is working as designed; used 1 WP697772 (BLOWER WHEEL) from stock"
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Waterbury, Connecticut 06705
Jimmy R.
Job Details:
08/10/2023
"Tested unit and found oven erroring out f1e0 cntrl failure, removed back of oven and found cntrl relay burnt causing error. Replaced faulty cntrl with new heated oven to 350 degrees and oven is now getting to temp and working to specs"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Waterbury, Connecticut 06704
Jimmy R.
Job Details:
08/10/2023
"Tested unit and found dryer would not heat up, removed venting and checked heat found no heat, checked voltage to terminal block and 240v and 120v on each leg present. Ohmed heater and found faulty removed and found heater coil broken, replaced element and dryer is now heating and operating to factory specs ; used 1 279838 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, Connecticut 06704
Jimmy R.
Job Details:
08/10/2023
"Tested unit and found wile filling unit would be set to hot and water coming out cold, checked water inlet hookups and found reversed causing issue with water. Swapped hoses to proper locations ran unit threw a calibration and wash cycle, levee unit due to tipping to the right ran a spin and all operations are now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Waterbury, Connecticut 06706
Jimmy R.
Job Details:
08/10/2023
"Removed old compressor and replaced with new replaced couplers and filled with 4.7 oz 134a, checked cooling and unit is now frosting up properly. Replaced all shims on both fridge and freezer doors due to not sealing heated both door gaskets to creat a good seal, lubed both upper and lower hinge and levee up unit so doors will close properly, all operations now working to factory specs"
We serviced a
WHIRLPOOL DRYER
Model WGD7120HW0
Near Waterbury, Connecticut 06710
Jimmy R.
Job Details:
08/10/2023
"Checked over unit and found dryer rear felt seal had come off twisting up clothing and stopping tub, removed drum and found old seal had ripped and split in half causing it to fall off, glued old seal back on for now so customer can use. will order a new felt seal kit to fix issue ; ordrng 1 280114 (Seal kit), used 1 WPY055980 (HI TEMP ADHESIVE) from stock"
We serviced a
WHIRLPOOL WASHER
Model LSR8233EQ0
Near Burlington, Connecticut 06013
Ruben C.
Job Details:
08/10/2023
Checked unit found lid switch broken replaced switch tested operation normal; dspstn on spec-tagged invntry: 1 3949247V DOOR/LID SWITCH
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
08/10/2023
Installed new door unit is fully operational.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Indian Land, South Carolina 29707
Mitch H.
Job Details:
08/10/2023
Instructed customer on how to remove oven bottom for cleaning. Customer pointed out defect in outer door glass. Ordered glass.; ordrng 1 W11176456 (Oven door glass)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Rock Hill, South Carolina 29730
Mitch H.
Job Details:
08/10/2023
"Checked and tested all components. All operating properly and normally. Found no unusual noises or vibrations. No issues with compressor or other parts vibrating against cabinet or each other. Refrigerator is in a very tight location, left bottom actually sits on shoe molding. Possibly could be causing unusual noises due to location."
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Rock Hill, South Carolina 29730
Mitch H.
Job Details:
08/10/2023
"Checked and found belt broken. Installed dryer kit. Reassembled, tested, now operating properly.; used 1 4392065 (Dryer kit) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Monroe, North Carolina 28110
Jeff L.
Job Details:
08/10/2023
Replaced parts unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
08/10/2023
"Cam not shifting all the way causing a loud noise during spin. Replaced cam and actuator. All checks ok. ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"
We serviced a
GE MICROWAVE
Model PEB9159SJ2SS
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
08/10/2023
"Tested, found control board blank. Responds to inputs but no display. Microwave still heats and operates correctly. Quoted customer for repair . Collected full amount on card. Ordering control.; ordrng 1 WB56X30007 (Control assembly)"
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Clover, South Carolina 29710
Mitch H.
Job Details:
08/10/2023
"Tested dryer, found noise coming from vibration where top dryer section mounts to washer. Found 2 screws behind cover plate loose. Tightened screws, retested, now operating quietly. Customer says lid lock for washer clicks on and off all day when not being used. Ran diagnostics, no stored error codes. Tested lid latch in diagnostics, cycled properly. Unable to duplicate issue at time of visit. Based on customer description, ordering control board.; ordrng 1 W11629601 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Clover, South Carolina 29710
Mitch H.
Job Details:
08/10/2023
"Customer says refrigerator runs a lot. Tested and ran diagnostics, all components tested good. Unit cooling properly. No issues found. Explained to customer that noise she hears when nut cycles off are normal refrigerant sounds. Unit operating as designed."
We serviced a
FRIGIDAIRE DISHWASHER
Model GLD2445RFC0
Near Chicopee, Massachusetts 01013
Chris B.
Job Details:
08/10/2023
Replaced part and unit running normal.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Monroe, North Carolina 28110
Jeff L.
Job Details:
08/10/2023
"SR# 7737063778Spoke (Robert)This thing will not lock all the time as it should. Then it will lock but you just get a hum down below.. every part below was replaced when I came out and did job. Again, the lid will lock sometimes and when it does it still doesnt spin. All resistance is good across wires. All I know to do is replace the board I just put on. Part# W11116592; ordrng 1 W11116592 (Control), dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Worcester, Massachusetts 01602
Roger R.
Job Details:
08/10/2023
Installed new control and sensor due to erratic temperatures in the refrigerator section.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kings Mountain, North Carolina 28086
Ryan S.
Job Details:
08/10/2023
Customer complained unit beeping and wont start. Unit has warranty job per Special Project S17304. Found old style heater so replaced with ts heater . Reassembled unit and noticed water in overfill tray. It had dried up enough for unit to run now. Informed customers that would have to be quoted to work on. Informed customer it may just be from leaking heater unit isnt leaking now( checked running unit after installing new heater) issue could be several issues but unit is working right now and any further investigation will be charged as a labor charge. Customer said to not do that. Verified proper operation. ; used 1 W11537778 (Heater) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Cherryville, North Carolina 28021
Ryan S.
Job Details:
08/10/2023
"Customer complained unit off balance. Upon arrival found suspension rod had broken off at front left side. Reattached rob but bushing inset was damaged , needs new suspension. Ordering suspension. ; ordrng 1 W11400156 (Suspension)"
We serviced a
WHIRLPOOL COOKTOP
Model KCIG550JSS01
Near Denver, North Carolina 28037
Ryan S.
Job Details:
08/10/2023
"Customer complained center burners outer ring wasnt coming on, just inner ring. Found pots she was using, the magnetic metal bottoms didnt go all the way to the outside of the bots, causing the outer ring to not come on. She used a big pot she rarely used that had a magnetic metal all the way to the outside of the pot and the outer ring came on. Informed customer to reference owners Manuel for more information but she understood issue, showed her with magnet how it wouldnt stick to the metal in the outside of her pots she was using. Verified proper operation."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Denver, North Carolina 28037
Ryan S.
Job Details:
08/10/2023
"Customer complained unit leaking from left side. Pulled unit out and found water dripping from inlet assembly on left side where inlet secures to tub. Found part is tight just faulty, ordering inlet assembly and inlet nut. Ordering parts. Scheduled return time for 8-16-23 am. ; ordrng 1 W11535094 (Inlet assembly) and 1 W11535081 (Inlet nut)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Farmington, Connecticut 06032
Ruben C.
Job Details:
08/10/2023
Replaced control and ui tested operation normal ran diagnostics normal tested cycle
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Farmington, Connecticut 06032
Ruben C.
Job Details:
08/10/2023
Checked unit found touch panel unresponsive getting power to control led light is on gave cust estimate for ui but
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Watertown, Connecticut 06795
Jimmy R.
Job Details:
08/10/2023
"Checked over dryer and found unit not shutting off wile running a cycle, found timer not turning just staying on set time. Removed console and found timer motor connection not attached causing no power to timer motor this made timer just sit in one place never cycling, reattached timer wires and unit is now cycling and working to specs"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Morris, Connecticut 06763
Jimmy R.
Job Details:
08/10/2023
"Tested washer and found when unit would start to sense a cycle it would start grinding super loud, checked cam and found gears grinding due to cam stuck in one spot and not advancing cam and actuator faulty. Replaced both parts and ran unit thew a wash cycle and a spin cycle, all operations are now working to proper specs ; used 1 W10721967 (Cam), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Kershaw, South Carolina 29067
Jonathan J.
Job Details:
08/10/2023
Complaint glass is cracked right in the center. I found complaint true I replace glass tested operations no error codes and fault history everything working fine.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Indian Trail, North Carolina 28079
Jeff L.
Job Details:
08/10/2023
"Replaced fan motor assembly and defrosted unit down. Unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP , used 1 W11087438 (Fan motor) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
08/10/2023
"Retuned to install belt sheild , installed belt sheild and reassembled unit ran service test and all functions working properly. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
08/10/2023
"Customer complained ALL lights not working now. Found freezer lights not coming on now. Called techline. Necked for voltage on yellow and white wires. Techline said to order led modules. Ordering led modules informed customer office will call when parts come in. Sr# 7737064380 ; rqstng P&A on 2 WPW10515057 (Led crisper/ freezer)s, ordrng 1 WPW10515058 (Led ref roof)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
08/10/2023
"Complaint wash machine, continuously, leaks water into drum. I found complaint, true hot water valve is sleeping water at a rapid rate. I left hot water valve, turned off for customer. Recommended tap cold wash at this time and recommended customer to turn off cold water valve when washing machine is not in use. For safety reasons. Customer not available till after 8:30 am ; ordrng 1 W11513255 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
08/10/2023
"Complaint was opening the door to the washing machine and the handle came off. I found complaint true handle metals are broken. Found F5 E3 door latch, failure cause of issue. No additional issues found ordering outer door, panel and latch. ; rqstng P&A on 1 W11221961 (Outer door) and 1 WPW10443885 (Latch)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
08/10/2023
Complaints. Microwave is not heating. Lightbulb is not working microwave. Sounds like its trying to work. I found mag had failed. Also found controls had failed as well as light bulb. Replaced all parts except for the transformer not needed. No additional issues found microwave is now heating just fine no additional issues with oven reported. No error codes and fault historys.
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Catawba, South Carolina 29704
Jonathan J.
Job Details:
08/10/2023
"Complaint washer is not spinning out laundry glass lid coming apart. I found f0e5 out of balance error f6e3 loss of communication f7e4 basket re engagement failure error codes in fault history. I cleared codes and found slider clutch had failed, I replaced. I performed a Dlms calibration cycle washer making loud clunking noises during all spin cycles. I found Gearcase has a lot of slop free play causing knocking noise. I found lots of other issues control failure clutch damaged by slide Gearcase popping washplate stuck seized. Office to call customer when all parts come in. ; rqstng P&A on 1 W11419171 (Control) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W11449841 (Gearcase) and 1 W11551646 (Nut) and 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W11404468 (Lid), used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
08/10/2023
Replaced parts unit ran and check3 ok(Call complete)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Davidson, North Carolina 28036
Mark C.
Job Details:
08/10/2023
Installed new knobs and manifold unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, North Carolina 28205
Robert A.
Job Details:
08/10/2023
The unit has been replaced. I did not install or see the part.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Charlotte, North Carolina 28205
Robert A.
Job Details:
08/10/2023
I installed the ordered control panel and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Agawam, Massachusetts 01001
Gary V.
Job Details:
08/10/2023
"Inspected and concern is no ice production, and freezing in ff compartment. Found temp in ff set at 37 and running at 37 degrees, freezer temp at 5 degrees. Attempted ice harvest and unit did not cycle thru harvest, however no fault codes found in diagnostics. Ordering main acu and ice maker, will call when parts become available.; ordrng 1 W11658802 (Ice maker) and 1 W11224256 (Main acu)"
We serviced a
GE WALL OVEN
Model CT9050SH1SS
Near West Springfield, Massachusetts 01089
Gary V.
Job Details:
08/10/2023
Inspected and found f96 fault. Unit needs cooling fan and sensor. Will order and return to replace. ; ordrng 1 WB26X31060 (Fan motor) and 1 WB27T11463 (Fan Sensor)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
08/10/2023
"F0e5, f0e3, f2e1, off balance load, overload, stuck key cleared history.Main complaint is unbalanced loads, cs replaced suspension and still having unbalanced loads wet at end of cycle, is draining fine.Recalibrated and ran self diagnostics test.completed test and everything passed.Cs also said audio sound is now sounding weird and once doing a drain and spin it instead did a full wash.Put unit into drain and spin at high speed, full speed spin with no issues.Fills , drains all operated fine.Agitator and stator bolts secure. Suspension still seems a little more bouncy then normal, giving more than standard one bounce when pushed down and let go. Visual inspection of underside did show oil leakage from gear case, was replaced in 2020, looks fresher and no notice of any found previously.Quoted for console and gear case, 2x labor, price over $1k customer did not want repaired. Explained if changed mind and wanted fixed would add agitator and clutch and suspension is suspect."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
08/10/2023
"Unit not cooling fr or rf, no frost build up, was slowly getting worse.Compressor/fans running. Sealed system issue. R134a. Unit covered under 60month part &. Labor for sealed system.Collected for service call. Office to contact to schedule 2x return for sealed system.; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (Evaporator) and 1 W11492867 (Rf evAporator) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Hartford, Connecticut 06106
Chuck M.
Job Details:
08/10/2023
Customer complaint is that ice maker stopped making ice. Inspected and found filter needs to be replaced and heavy lint on condenser coils. Reset ice maker and it cycled. Inspected for broken wires at bottom of door and no broken wires found. Advised customer to replace filter. ; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
08/10/2023
"Unit is not heating due to a faulty element and thermal fuse.; ordrng 1 280148 (Thermal fuse), used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Chicopee, Massachusetts 01020
Chris B.
Job Details:
08/10/2023
Complaint that the unit is not cycling through properly. Found error codes F7E1 F0E5 and F7E7. Found unit canceled out from bad actuator. Ran three diagnostic cycles and unit working normal. Mentioned to the customer to do a small to medium size and keep an eye on the washer.; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW
Near Springfield, Massachusetts 01104
Gary V.
Job Details:
08/10/2023
"Inspected and found lower door seal became dislodged and reinserted, cycled thru and not detecting any more leaking, tested fine now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Springfield, Massachusetts 01109
Gary V.
Job Details:
08/10/2023
"Inspected and found evap packed with ice and not defrosting, no ohm reading thru defrost heater and attempted defrost thru diag and it wouldnt go in defrost, evap fan also broken due to being packed in ice. ordering all parts needed and will submit estimate and call.; rqstng P&A on 1 W11220371 (Defrost heater) and 1 WPW10384183 (Evaporator defrost thermistor) and 1 WP2315539 (Evap fan motor) and 1 W11371382 (Control box)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Springfield, Massachusetts 01109
Gary V.
Job Details:
08/10/2023
"Inspected and found ice maker broken, will order and return. 2 year warranty rent center.; rqstng P&A on 1 W11542654 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Manchester, Connecticut 06042
Amanda R.
Job Details:
08/10/2023
Not making ice dispensing water dual valve broken fill tube frozen ice maker has e5 error code set temps at recommended ; ordrng 1 W11087201 (Fill tube heater) and 1 W11482383 (Valve) and 1 W11658802 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Springfield, Massachusetts 01119
Chris B.
Job Details:
08/10/2023
Complaint that the units door handle on the fresh food side is broken. Will order parts for a return visit.; rqstng P&A on 1 W10837029 (Door Handle)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Worcester, Massachusetts 01602
Roger R.
Job Details:
08/10/2023
"Found unit has a bad drain pump that is getting power. Unit needs a new pump, will order and return ; ordrng 1 W10919003 (DRAIN PUMP)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bloomfield, Connecticut 06002
Chuck M.
Job Details:
08/10/2023
Replaced gear case and tested. Washer checked ok.
We serviced a
MAYTAG WASHER
Model MHW6630HC3-
Near Simsbury, Connecticut 06070
Chuck M.
Job Details:
08/10/2023
Customer complaint is that detergent left underneath dispenser drawer after wash. Inspected and found customer uses tide detergent with Downey. Advised customer to dilute detergent before each use. Washer checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Simsbury, Connecticut 06070
Chuck M.
Job Details:
08/10/2023
Customer complaint is that washer would not drain. Error code F9e1 long drain flashing. Inspected and found drain pump not running. Motor windings out of range. Replaced drain pump. Found drain circuit sending intermittent voltage to drain pump. Ordered harness and control. ; ordrng 1 W11643701 (Lower Harness) and 1 W11513246 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Manchester, Connecticut 06042
Amanda R.
Job Details:
08/10/2023
"Not spinning or agitating hub and wash plate stripped replaced both went over clean cycle calibrated and ran automatic test ; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE , used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Manchester, Connecticut 06042
Amanda R.
Job Details:
08/10/2023
The ice maker broken plastic pieces broke off replaced ice maker set freezer temp at negative two and ff section at 36 explained and showed customer the size and how the water reservoir works ; used 1 W10873791 (ICE MAKER) from stock
We serviced a
WHIRLPOOL DRYER
Model WED8000DW3
Near Ellington, Connecticut 06029
Amanda R.
Job Details:
08/10/2023
IDler pulley bearing squealing replaced with dryer kit ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Enfield, Connecticut 06082
Amanda R.
Job Details:
08/10/2023
Right side panel dented replaced operation normal
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
08/10/2023
Cx complaint that the units UI panel is intermittent in response. I inspected the unit to confirm the complaint. I found no error codes. I tested the functions of the button on the UI panel. All buttons passed however some were unresponsive on some attempts. The unit needs a new UI panel to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11600355 (UI panel)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Newington, Connecticut 06111
Chuck M.
Job Details:
08/10/2023
Customer complaint is that dryer console does not respond. Inspected and found console not responding. Unplugged and plugged back in and console responded. Replaced console.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXSS4
Near Canton, Connecticut 06019
Ruben C.
Job Details:
08/10/2023
Sr7737026649 checked unit found control panel and harness all burnt took pics and called safety informed cust to call safety back
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Troutman, North Carolina 28166
Vincent O.
Job Details:
08/10/2023
"Found unit heating but takes seems like half power. 4903 relay clicking. Ran diagnostics and found test 3 for 4903 relay is shutting down prematurely. Faulty relay. Also found gap on right side panel. Order and replace control, mag, and screw per svc bulletin. ; ordrng 1 W10721775 (Screw)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPS8
Near Troutman, North Carolina 28166
Vincent O.
Job Details:
08/10/2023
Found unit acting very erratic. Will begin washing and randomly stops blinking hi temp option rapidly before returning back to working. Happens randomly. Shorted control or keypad. Order and replace control and keypad. ; ordrng 1 WPW10459139 (Panel) and 1 WPW10084141 (Control)
We serviced a
WHIRLPOOL RANGE
Model WOC54EC0AS04
Near Troutman, North Carolina 28166
Vincent O.
Job Details:
08/10/2023
Installed new control and sensor. Tested and verified proper operation and temps. All functions check ok. Vent ordered is not the correct vent and is also damaged. Customer is not sure why vent was ordered. No discoloration. Only issue is with temps.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Troutman, North Carolina 28166
Vincent O.
Job Details:
08/10/2023
"Installed new control, damper, and valve. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
08/10/2023
"Customer complained Ui doesnt work. Confirmed complaint. Unit is a stacked unit and is a little room. Cant get rack in space to safely take off dryer. Called Randy to inform . Informed customer she will have to get unit down , we will out in for P&a for a 2nd man but of request is denied she will have to pay the second man fee 170$, she refused to pay anything. Said to call her f its not approved and she is going to call whirlpool to complain while request goes in. Informed. Customer this is all I can do and to call office of she gets unit off by herself. She said its doubtful she loves alone. ; rqstng P&A on 1 2xtimeframe(secondman (2xtimeframe (second man)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
08/10/2023
"Customer complained unit not starting just beeping. Found float switch full of water. Unit wasnt level and leaning forward. Found drain pump making noise so replaced from ts. Replaced heater fro, service pointer W11540964. Reassembled and leveled unit properly, and ran quick wash, unit now working properly, all functions working in service mode also. Verified proper operation .; used 1 W11412291 (Drain pump), and 1 W11537778 (Heater) from stock"