Service History 469 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 07/25/2023

"Replaced compressor, held vacuum for 15 min, Charged with 5.3oz r134a. Unit came on and return line getting hot, evap cover getting cold. Cs to monitor.; dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

KITCHENAID COOKTOP

Model KGCS166GSS07

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 07/25/2023

"Drilled out screws holding burner heads. Removed top, replaced spark module and switches. Removed unit from counter, replaced all orifice holders. Reinstalled unit into counter, reinstalled top and burner heads. Plugged cooktop on and turned gas on. Tested, all burners lighting and operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Fort Mill, South Carolina 29707

Mitch H.

Job Details: 07/25/2023

"Replaced control and drain pump. Ohmed heater, checked good. Tested, dishwasher now operating properly.; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 07/25/2023

"Ran washer due to unit shut down bf the spin cycle leaving water in tub never draining out, found unit starting up and running ran diagnostics and found f9e1 error Long drain. Checked drain pump and found operating normally ran a calibration cycle and unit went threw, ran unit thew a wash and a spin several times and drain pump is operating normally checked ohms and unit is in range. Washer is working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBB00

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 07/25/2023

"Installed new fan kit siliconed around cabinet doors and adjusted temps checked effort cycle and unit is defrosting, all operations now working to specs ; dspstn on spec-tagged invntry: 1 W10916494 FAN KIT"

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 07/25/2023

"Installed new burner and switch heated all burners up and stove top is now working properly, tested oven and heated to 350 degrees oven got to temp. All functions now working to specs ; dspstn on spec-tagged invntry: 1 W10911303 INFINITE SWITCH"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 07/25/2023

"Checked over unit and found frost building up in freezer section along rails and bottom, checked gasket and found gap on top of freezer door allowing warm air to get in And build frost. Melted ice and adjusted freezer door so gasket would seal properly added silicone to edges of cabinet to prevent any warm air from getting in advised customer due to weather and humidity there will be frost in freeze this is normal and will go away, adjusted temps to recommended setting customer had freezer on 1 set to 4, all operations are now working to specs"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 07/25/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 07/25/2023

I was just a helper for RS.; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A

We serviced a

MAYTAG RANGE

Model MGR6772BDS

Near Walpole, Massachusetts 02081

Angel R.

Job Details: 07/25/2023

"Found bake igniter dead at lower oven, quoted customer. They are on fixed income so they will think about it and get back to us."

We serviced a

ADMIRAL WASHER

Model AAV7000AWW

Near East Hartford, Connecticut 06118

Jeremy B.

Job Details: 07/25/2023

Washer not spinning out. Tested and found the transmission stripped out and basket not turning. Needs new transmission. Part NLA.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GARF30FDGB04

Near Charlotte, North Carolina 28211

Jeff L.

Job Details: 07/25/2023

Found compressor running and condenser fan running. Took evaporator cover off and evaporator had no frost pattern atEverything is normal except for cooling issue. I bubble checked all lines brazed from factory and found no leaks. It appears to be a leak inside the cabinet calling whirlpool tech line to give diagnosis and see what direction they want me to go. I spoke with (rob) at tech support and it was diagnosed with leak in cabinet. Unit is being changed out.SR# 7736934665(Call complete)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 07/25/2023

Whirlpool had another company out and they replaced dispenser assembly but the unit is still dripping water out of supply line on dispenser. Seems to be a small amount of pressure coming thru the line at all times. Customer has to wipe water out of floor daily. To make this a good repair Im ordering part #W11566768 and part#WPW101179146 will have to call customer when parts come in; ordrng 1 W11566768 (Reservoir) and 1 WPW10179146 (Water valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Lexington, North Carolina 27292

Vincent O.

Job Details: 07/25/2023

Found auger motor and yoke stripped causing ice to not dispense. Order and replace auger motor and yoke. ; ordrng 1 W11671282 (Motor) and 1 WP63052-2 (Yoke)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Lexington, North Carolina 27295

Vincent O.

Job Details: 07/25/2023

Installed new auger motor and yoke. Tested and verified proper operation of dispenser. All functions check ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Matthews, North Carolina 28104

Jeff L.

Job Details: 07/25/2023

Found reservoir froze up. Took hair dryer and defrost the reservoir and starting getting water thru door again. The reservoir sits on top of evaporator coil and its freezing up. Seen service bulletin where the fan and board need to be replaced. Part #W11608966 Part#W11620204 per bulletin the fan speed has been changed to accommodate for this problem. Office will call when parts come; ordrng 1 W11608966 (Evaporator fan motor) and 1 W11620204 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Stallings, North Carolina 28104

Jeff L.

Job Details: 07/25/2023

Replaced evap fan motor and blade ran unit thru diagnostics and had no fault codes. All operations are normal working properly. Working properly at this time. Unit ran and checked ok(Call complete)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD612ESS00

Near Matthews, North Carolina 28104

Jeff L.

Job Details: 07/25/2023

"Icemaker had frozen water in the mold,however the ice maker will not cycle. Found gear head in module broke need to replace ice maker assembly for a good repair. Advised customer we would call when part comes in to schedule.Part#W11126009; ordrng 1 W11126009 (Icemaker)"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Marshville, North Carolina 28103

Jeff L.

Job Details: 07/25/2023

"Call this number before heading out 704-288-6395 (Jeff) making loud grinding noise the gearcase is bad has slung fluid all over down below . The unit is also not allowing hot water into unit solenoid is bad.Gonna replace the following parts to make it a good repair. Gearcase,clutch,wash-plate, water inlet valve. Will return aug 2nd pm; ordrng 1 W11454372 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Clutch assembly) and 1 WPW10215115 (Wash plate) and 1 W11038689 (Water valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Plainville, Connecticut 06062

Ruben C.

Job Details: 07/25/2023

Replaced gearcase splutch basket and washplate Had to chisel out washplate. Tested operation normal; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFD2561HES

Near New Britain, Connecticut 06052

Ruben C.

Job Details: 07/25/2023

Checked unit found evap motor turning very slow replaced evap motor tested normal; used 1 WPW10128551 (Evap fan motor) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Hartford, Connecticut 06112

Ruben C.

Job Details: 07/25/2023

Checked unit found drain hole frozen cleared drain line tested operation normal

We serviced a

AMANA WASHER

Model NFW5800HW0

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 07/25/2023

"Customer complained unit leaking from dispenser. Upon arrival I stored around dispenser and didnt find any cracked or loose hoses attached to dispenser. Per service pointer W11481731 , found faulty dispenser. Quoted 266$ to replace dispenser. Replaced part from pre id ts. Ran and checked for leaks, no leaks detected. Collected via card. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 07/25/2023

"Customer complained unit freezing on top on ref section. Put unit in service mode and ran. Diffuser, diffuser non responsive. Checked power to diffuser and no voltage present, ordering control and diffuser. Informed customer office will call when parts come in. ; ordrng 1 W11566891 (Control) and 1 W11645127 (Diffuser)"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DC4

Near Somers, Connecticut 06071

Gary V.

Job Details: 07/25/2023

Installed new lid and tested fine.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 07/25/2023

"Installed parts listed and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Walpole, Massachusetts 02081

Angel R.

Job Details: 07/25/2023

"Installed parts, tested ok.; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV1

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 07/25/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED500CMW0

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 07/25/2023

"Cx complaint that the unit is making noise. I inspected the unit to confirm the complaint. The unit heats, tumbles and has good airflow. I heard the noise while the unit ran. I removed the drum and found a piece of plastic in the drum liner. I removed the object and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 07/25/2023

"I installed the ordered ignitor and tested the unit for the cx. The unit is working as designed. The panel sent is grey again, the cx needs a black one not grey. I cross referenced the part number from service matters, Th installed panel and the ordered one both have the correct part number. I think the manufacturer may have modified the color. Im ordering another to try again, if the same color comes I will call WP to document the situation.; rqstng P&A on 1 W10879583 (Panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlotte, North Carolina 28212

Robert A.

Job Details: 07/25/2023

"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found heavy frost on the FC evap. I removed the ice and found the defrost heater connector loose. I secured the connector and wrapped it in foil tape. I ran test 5 & 13, the heater came on with no issues. The unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Wolcott, Connecticut 06716

Martino S.

Job Details: 07/25/2023

"Replace drain pump assembly then run wash cycle and check unit draining ok, instruct customer on overloading."

We serviced a

AMANA REFRIGERATOR

Model ASI1275GRS07

Near Southington, Connecticut 06489

Martino S.

Job Details: 07/25/2023

Check unit have water supply leaking at union joint customer informed. No water from filter head the filter is not engaging and 120V to water valve. Parts order tentative P/A.; ordrng 1 W11162041 (Water filter housing) and 1 W11172791 (Water filter housing) and 1 W11546685 (Water valve)

We serviced a

AMANA DRYER

Model NDE2335AYW

Near East Hartford, Connecticut 06118

Jeremy B.

Job Details: 07/25/2023

Dryer making noise and not tumbling large loads. Found idler pulley worn and belt worn needs new. ; ordrng 1 WP37001287 (Idler pulley) and 1 WP40111201 (Belt)

We serviced a

WHIRLPOOL WASHER

Model WFW75HESW0

Near East Hartford, Connecticut 06118

Jeremy B.

Job Details: 07/25/2023

Door lock keeps clicking and not unlocking. Was able to open and tried running automatic test but needs new door lock. ; ordrng 1 WPW10443885 (Door lock)

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 07/25/2023

Control panel not powering on. Was able to enter diag but buttons not responding. Was able to get into a spin and gearcase loud. Needs new UI gearcase. ; rqstng P&A on 1 W11478526 (UI) and 1 W11449841 (Gearcase) and 1 W11550891 (Agitator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 07/25/2023

Installed new parts and tested all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Hartford, Connecticut 06106

Jeremy B.

Job Details: 07/25/2023

"Installed new parts and tested washer making noise when agitating. Noise coming from motor. New cam was damaged. Needs new motor. ; rqstng P&A on 1 W11283592 (Motor), used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW3

Near Andover, Connecticut 06232

Jeremy B.

Job Details: 07/25/2023

Customers complaint is lid randomly not unlocking after a wash. Ran diag found F5E2 ran test 51 and 52 and washer ran through and lid locked properly. Quoted customer for a new lid lock. She will keep trying to use machine over the next week to see if it keep happening and call back if she wants fixed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 07/25/2023

"Checked and found no water to ice maker r from dispenser. Replaced valve, tested, valve operating properly but still no water. Order filter housing assembly and reservoir.; ordrng 1 W11204869 (Reservoir) and 1 WPW10394053 (Filter housing), dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near West Hartford, Connecticut 06117

Ruben C.

Job Details: 07/25/2023

Checked unit found element open replaced element tested norma; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X16DW06

Near Bloomfield, Connecticut 06002

Ruben C.

Job Details: 07/25/2023

Checked unit found evap frozen over heating element is normal control has been replaced before replacing def therm ; used 1 WPW10383615 (Therm) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB00

Near East Granby, Connecticut 06026

Ruben C.

Job Details: 07/25/2023

"Checked unit comp operating no fros pattern at all may have internal leak need to check with nitrogen ordering comp evap and filter drier; rqstng P&A on 1 WPW10507886 (Comp) and 1 W10836706 (Evap), ordrng 1 Timeextratime (Time), rqstng P&A on 1 W10843121 (Filter drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 07/25/2023

"And to install new compressor. In new compressor with Robert. Emptied r600, pulled vacuumed and checked for leaks with nitrogen, no leaks after fixing one issue. Filled with 68g r600. Frost patter present. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 07/25/2023

"Came to install door installed door, door checked good. Verified proper operation."

We serviced a

FRIGIDAIRE DRYER

Model EFME427UIW0

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 07/25/2023

"Customer dryer was actually leaking , not the washer. Found valve on dryer was leaking. Customer wanted to just unhook dryer valve. And not repair. Collected trip fee."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Southington, Connecticut 06479

Martino S.

Job Details: 07/25/2023

"Unit fill and drain only need helper support please order part tentative P/A.; ordrng 1 MVW6200KW0 (Transmission) and13.96 1 W11283592 (Motor) and 1 W11239857 (Belt), dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10721967 CAM KIT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Charlotte, North Carolina 28208

Ryan S.

Job Details: 07/25/2023

"Retuned to replace parts ordered, installed all gaskets, and installed tip led strip and bottom led. Showed customer verified proper operation."

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HV4

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 07/25/2023

"Tested unit and found oven light staying on and unit would not heat up, checked voltage to oven and find 240v and 120v on each side checked wire harness and found door switch disconnected causing light to stay on and unit to not heat up thinking door is open, reconnected switch and heated unit to 350 degrees checked element and unit is now heating and all functions are working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Harwinton, Connecticut 06791

Martino S.

Job Details: 07/25/2023

"Check water supply to water valve good, ice maker does not cycle on, part order tentative P/A; ordrng 1 1 (W11455232) and 1 W11455388 (Water valve)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 07/25/2023

"Upon arrival customer is irate and throwing obscenities, needs rescheduled with a different technician for I will not deal with this weasel of a man; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 07/25/2023

"Installed new electronics and cycled back on, temps in both compartments test good. Took pics of temps. All functions test fine."

We serviced a

MAYTAG WASHER

Model MVWB865GW

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 07/25/2023

"Found black crud in the inside underneath the wash plate and wash plate was loose. After removing the agitator the nut broke of because of heavy rust. Will need to order new gear case, plate and screw. Will order parts for a return visit. Customer ask for Chris to return if possible.; rqstng P&A on 1 W10909670 (Spanner Nut) and 1 W11393685 (Gear Case) and 1 W11550891 (Wash Agitator) and 1 2xFrameJob (2x Frame Job) and 1 W10752187 (Screw)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Palmer, Massachusetts 01069

Chris B.

Job Details: 07/25/2023

Complaint that the unit is not cooling properly. Found little frost pattern on the evap. and condenser is clean. Will order parts for a return visit.; ordrng 1 W11370574 (Compressor Kit) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11504447 (Coupler) and 1 W11504433 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

We serviced a

LG WASHER

Model WM3270CW

Near Springfield, Massachusetts 01119

Chris B.

Job Details: 07/25/2023

Unit couldnt be serviced do to washer is on a pedestal and theres no room in the back nor space in the front to get to the pump. Will need to reschedule when customer has it down to the floor. Customer will contact office as soon as washer is accessible. Please reschedule customer when washer is ready.; O-emld tckt

We serviced a

SAMSUNG DRYER

Model DVE45R6100C/A3

Near Springfield, Massachusetts 01104

Chris B.

Job Details: 07/25/2023

Complaint that the unit is noisy when tumbling. Found bad motor. Quoted parts and labor but customer will verify if the part is still under warranty with Samsung and will contact office if not. Collected trip fee.; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT

We serviced a

LG WASHER

Model WM3270CW

Near Springfield, Massachusetts 01119

Chris B.

Job Details: 07/25/2023

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Springfield, Massachusetts 01104

Chris B.

Job Details: 07/25/2023

Complaint that the unit is not draining properly. Found hose kinked and was able to unclogged and adjust. Ran two diagnostic cycles and unit working normal. ; dspstn on spec-tagged invntry: 1 W10876600 DRAIN PUMP and 1 W10913953 ACTUATOR

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW

Near Springfield, Massachusetts 01104

Chris B.

Job Details: 07/25/2023

Complaint that the top drawer is broken. Replaced part with TS W10712395.. unit working normal.; used 1 W10712395 (ADJUSTER) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS00

Near Grafton, Massachusetts 01519

Roger R.

Job Details: 07/25/2023

"Installed new main board, leveling legs in front of unit and also installed new crisper drawer with front. All checked normal"

We serviced a

MAYTAG WASHER

Model MVW6200KW

Near Worcester, Massachusetts 01606

Roger R.

Job Details: 07/25/2023

No model number serial number tag on unit. Found unit has a stretched and loose belt. ; used 1 W11239857 (BELT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Thompson, Connecticut 06255

Amanda R.

Job Details: 07/25/2023

Not starting control burnt needs to be replaced ; schdld next appmnt for 7/31 MON PM

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW2

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 07/25/2023

Hub and wash plate stripped quoted for parts f7e6 error code ; ordrng 1 W11130362 (Suspension)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 07/25/2023

Replaced cam kit and belt only makes noise with weight in it and at the very end of spin cycle for only seconds

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Woodstock, Connecticut 06281

Amanda R.

Job Details: 07/25/2023

Leaking water from front left side of sump assembly needs new sump assembly replaced ; ordrng 1 W11416362 (Sump)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Brooklyn, Connecticut 06234

Amanda R.

Job Details: 07/25/2023

Complaint whole machine walking and vibrating excessively ran empty quick cycle loud screeching noise at end of spin cycle needs parts ; ordrng 1 W11130362 (Suspension) and 1 W10902814 (Wash plate) and 1 W11454734 (Gear case)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Salisbury, North Carolina 28146

Vincent O.

Job Details: 07/25/2023

Installed new drive assembly and control. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rockwell, North Carolina 28138

Vincent O.

Job Details: 07/25/2023

Found low water pressure in home on cold side. Instructed customer to have water pressure resolved. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near China Grove, North Carolina 28023

Vincent O.

Job Details: 07/25/2023

Found faulty lid lock not allowing unit to operate properly. Replaced lid lock. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 07/25/2023

Found unit will heat but does not cycle heater properly. Checked and verified good airflow and vents are clean. Order and replace timer and cycling tstat. ; ordrng 1 WPW10185982 (Timer) and 1 WP3387134 (Tstats)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Milford, Massachusetts 01757

Angel R.

Job Details: 07/25/2023

"Called Tech line, suggested replacing the 3 way valve after we ran test 4 on diagnostics. FC is working fine. Found no frost on RC evap. SR#7736939141. Got valve price from Mike.; ordrng 1 W11580434 (3 way valve)"

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Worcester, Massachusetts 01606

Roger R.

Job Details: 07/25/2023

Installed new wire harness due to burnt wires at the terminal block. All checks ok. ; dspstn on spec-tagged invntry: 1 WPW10245259 TERMINAL BLOCK

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Worcester, Massachusetts 01604

Roger R.

Job Details: 07/25/2023

"Arrived and found unit unplugged. Plugged in and drain pump is running and no water in tub. Checked water sensor hose and it is normal and no restrictions. Called tech support. Was told unit may be in flood mode and to wait 10-15 minutes and unit may start to respond if not then replace main board again. Waited from 11:30 to 11:45 and unit did not stop trying to drain out. Will order another new main board W11626074; ordrng 1 W11626074 (Board, main)"

We serviced a

WHIRLPOOL WASHER

Model Mvw4505mw0

Near Worcester, Massachusetts 01604

Roger R.

Job Details: 07/25/2023

Installed all parts and checked all okay.

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW2

Near Worcester, Massachusetts 01602

Roger R.

Job Details: 07/25/2023

Found unit had a bad start capacitor on the motor. Quoted $79.99 for new capacitor and $199 labor charge. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Paxton, Massachusetts 01612

Roger R.

Job Details: 07/25/2023

Found no power at wall recommended calling electrician to restore power to outlet.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 07/25/2023

"Inspected and found O-ring on drain pump pinched, replaced with new drain pump and cycled, tested fine.; used 1 W10876537 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 07/25/2023

"Replaced light switch and control. Entered diagnostics, ensure correct information was stored. Tested, all operating properly."

We serviced a

LG REFRIGERATOR

Model LTCS20020W

Near Windsor Locks, Connecticut 06096

Chuck M.

Job Details: 07/25/2023

"Received evaporator cover but fan was in included in assembly. Reordered. ; rqstng P&A on 1 AEB75144906 (Grille and Fan Assembly), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near East Granby, Connecticut 06026

Chuck M.

Job Details: 07/25/2023

Customer complaint is that washer stopped working and has error code F06e02 communication error. Ran diagnostics and confirmed error code. Found motor control not responding. Ordered control. ; ordrng 1 WPW10374126 (cntrl-elec)

We serviced a

GE REFRIGERATOR

Model PSF26MGWABB

Near Windsor, Connecticut 06095

Chuck M.

Job Details: 07/25/2023

Installed reservoir and tested. No leaks found.

We serviced a

WHIRLPOOL DISHWASHER

Model MDBH979AWW3

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 07/25/2023

"Tested unit and found machine running normally and starting up ran diagnostics and found no errors let unit recalibrate and machine went threw as designed. Checked owi sensor and it is clean and operating normally, advised customer unit is working to specs and washing as designed"

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPS01

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 07/25/2023

Installed all new parts and ran ice maker on a fast ice cycle let unit make ice and unit stayed on and dumped waited for drain and unit pumped out water and restarted the cycle normally. All operations now working to specs

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 07/25/2023

"Found thermal cutoff bad, replaced, unit still not heating. Element check good. Found 240v to unit. Found onlyn40v coming from timer. Needs timer. Ordering timer, Informed customer office will call when part comes in. ; ordrng 1 WPW10185982 (Timer), used 1 279769 (THERMAL CUTOFF) from stock"

We serviced a

GE REFRIGERATOR

Model GNE25JGKWFBB

Near Enfield, Connecticut 06082

Gary V.

Job Details: 07/25/2023

"Inspected and found water filter not screwed in all the way. Tightened and cycled, flushed water system and tested fine. Allow 24 hours for ice production."

We serviced a

WHIRLPOOL WALL OVEN

Model WOS31ES0JS01

Near East Hartford, Connecticut 06108

Chuck M.

Job Details: 07/25/2023

Customer complaint is that oven door glass shattered while cooking. Took pics. Ordered door glass. ; rqstng P&A on 1 W11455430 (Door Glass) and 1 W11178521 (nameplate)

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Enfield, Connecticut 06082

Gary V.

Job Details: 07/25/2023

"Inspected and basket went out of balance and broke multiple parts and outer tub, will order parts needed and customer will call fro return date when they arrive.; ordrng 1 W11550886 (Tub ring) and 1 W11172199 (Basket) and 1 W10371566 (Outer tub) and 1 W11217817 (Suspension rods) and 1 W11607637 (Main acu)"

We serviced a

WHIRLPOOL WASHER

Near Medway, Massachusetts 02053

Angel R.

Job Details: 07/25/2023

Customer has no paperwork and door is locked. Cannot get drain pump to stop. Gave customer ballpark quote on labor and parts and they decided it may be a better idea to buy a new one.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 07/25/2023

"F1e2, f7e6, f0e2 cleared history. Motor control fault, motor fault. Ran diagnostic cycle, Turned slowly then just hummed in spin, basket turns freely. Unplugged/ plugged f1e2 error, ran test again, completed test no errors. Reoccurring issue. Control (2x),harness, motor and capacitor have been replaced, will work fine in testing and then after a load goes back to same issue.Called tech line and gave history, had me go into normal cycle which is now working, which it has done each visit.Deemed unrepairable.Sr#7736940196"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 07/25/2023

"Unit frosting and n upper section of freezer, found gasket not sealing upper right. Reformed gasket and advised customer to leave door closed for next 6 hours to allow to take form."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Springfield, Massachusetts 01108

Mike K.

Job Details: 07/25/2023

"Complaint unit was making ice after repair. Icemaker was off, turned on and activated test cycle, completed and filled fine. No additional charge"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 07/25/2023

Unit is not making ice due to a ice cube being stuck between the mold and arm. Cleared blockage unit is fully operational.

We serviced a

SAMSUNG WASHER

Model WF393BTPAWR/A2

Near Millis, Massachusetts 02054

Angel R.

Job Details: 07/25/2023

"Ran rinse and spin cycle with several towels in. Quoted customer on shock absorbers and labor, unit is shaking violently and they are squeaking. They will think about doing the repairs and get back to us."

We serviced a

KITCHENAID RANGE

Model KECC604BSS00

Near Enfield, Connecticut 06082

Gary V.

Job Details: 07/25/2023

"Inspected and found left front burner and switch non operational, quoted and they will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM05

Near Simsbury, Connecticut 06070

Ruben C.

Job Details: 07/25/2023

Checked unit found evap only had frost on two lines ordering comp and drier; rqstng P&A on 1 W11209866 (Comp) and 1 W11490399 (Drier)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Waterbury, Connecticut 06704

Martino S.

Job Details: 07/25/2023

"Check unit both sections not cooling, check amperage on compressor only 1amp and running sluggish and very hot. Appears to have leak of irfeccentt compressor. Customer insist on having unit replace saying its only a few days old he doesnt want unit repair. Try to call tech line for documentation but unable to get through. Sr # 7736943624"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF310PAAT4

Near Norton, Massachusetts 02766

Angel R.

Job Details: 07/25/2023

Ran unit a couple times and got pump to pass whatever was clogging it. Tested ok.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Worcester, Massachusetts 01604

Roger R.

Job Details: 07/25/2023

Found unit has a bad gearcase that shows evidence of leaking and is noisy during agitation. Will need new gear case and slider ; ordrng 1 W11449841 (GEARCASE) and 1 W10734521 (SLIDER)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 07/25/2023

"Checked over unit and found fridge door gaskets ripping on top and along the whole side this is causing poor sealing on fridge doors letting warm air in and condensation, will order new left and right door gaskets and return with parts ; ordrng 2 W10830274 (Door Gasket)s"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 07/25/2023

"Checked over unit and found top basket not sliding in found right side of unit bent inward and side of door bent causing rack and door to not close, tried to adjust but unit is bent bad it will need new tub assembly, front door,inner door,hinges,gasket,seal and wheels some parts where special ordered advised if she gets 7nit replaced plz call office ; ordrng 1 W11409865 (Tub assembly) and 1 W11483553 (Gasket) and 2 W11614118 (Wheels)s and 1 W11559689 (Inner door) and 1 W11664713 (Seal) and 1 W11573703 (Hinge left) and 1 W11573702 (Hinge right)"

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