Service History 467

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 12/18/2023

Washer just keeps draining and drum not moving. Was able to run diag and everything worked. Reset machine and ran drain and spin and then started a normal cycle all checks ok. If problem continues will need new main control.

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/18/2023

"Installed new ui panel and cycled, tested fine."

We serviced a

FRIGIDAIRE WASHER

Model ATF8000FS1

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 12/18/2023

"Complaint of unit not spinning. Ran spin/drain and drain pump running, nothing else. Ran normal cycle and filled and agitated, ran drain/spin and will not drain. Quoted for drain pump. Sent estimate, cs will think it over. Collected for service call only."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW01

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 12/18/2023

"Tested compressor before installing and ran. Replaced compressor, pulled vacuum and held. Charged with 1.45oz r600a. Unit came on, running and discharge getting hot. Freezer and rf starting to cool, mullion strip hot. Cs to monitor; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2614QS6A

Near Easthampton, Massachusetts 01027

Mike K.

Job Details: 12/18/2023

"Icemaker has been leaking water. Found divider separated from icemaker and jammed. Cleared jam and able to get divider in place. Ran through the cycles and didnt fill, did not attempt to fill.Quoted for her icemaker/ labor.; ordrng 1 241798231 (Icemaker)"

We serviced a

SAMSUNG RANGE

Model NY58J9850WS

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 12/18/2023

"Unit not keeping temp in bake, element not burnt out, pulled unit out and verified 240vac coming to bake element. Bake element reads open.; ordrng 1 DG47-00020B (Bake element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEM01

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/18/2023

"Inspected and found evap fan not turning, will order and return. Customer needs for after new year.; ordrng 1 W11396715 (Evap fan motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Matthews, North Carolina 28105

Jeff L.

Job Details: 12/18/2023

Found gear case clicking internally moved the shaft by hand and can hear it and feel it. Needs another gear case to complete this call. Defective gear case just installed. May need additional autho due to part being defective. Office please call customer to reschedulePart#W114498412xframe; ordrng 1 W11449841 (Gear case) and 2 2 (2xframe)s

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ3

Near Plymouth, Connecticut 06786

Jimmy R.

Job Details: 12/18/2023

"Found customer had purchased a 5 year agreement and we only had info for trip charge quoted customer but they are going to call,, and get a dispatch sent over to us for parts and labor and then well have to come back"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 12/18/2023

"Installed new gearcase, belt, and cam all checks ok."

We serviced a

THERMADOR RANGE

Model PRG304GH/19

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/18/2023

"Installed left front switch and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/18/2023

Arrived and asked for sales receipt to establish warranty and customer didnt have it. Unit shows out of warranty and customer stated he wasnt going to pay.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Union, Connecticut 06076

Amanda R.

Job Details: 12/18/2023

Not agitating or spinning out good actuator arm broken replaced calibrated operation normal ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Stafford, Connecticut 06076

Amanda R.

Job Details: 12/18/2023

Randomly goin from sense straight to done no saved errors replaced actuator tested every cycle starting normally ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 12/18/2023

Received wrong parts. Will reorder rescheduled for Friday. ; schdld next appmnt for 12/22 FRI AM

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 12/18/2023

Cx complaint that the units LR burner is not igniting. Im inspected the unit to confirm the complaint. I found the burner head and burner cap were sitting crooked preventing the burner from lighting. I adjusted the burner head and cap and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG MICROWAVE

Model MMV1175JW01

Near Worcester, Massachusetts 01604

Aimee

Job Details: 12/18/2023

Cust using as a Night light and is heating the lower panel up.Explained light is for when cooking not a night lightAlso checked the fan and functionsAll working as intended

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Shrewsbury, Massachusetts 01545

Aimee

Job Details: 12/18/2023

Found different model and serial Called office spoke Barbra said close ticketAnd have Cust call contract company for new ticket

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charlotte, North Carolina 28262

Ryan S.

Job Details: 12/18/2023

"Retuned to install new compressor per last tech ordered. Evacuated system, and installed new compressor, pulled vaccum and noticed slight leak. Pushed 130 nitrogen into unit and heard leak around front. Bubble tested around hinges on front doors and found leak on middle left hinge between ref door and freezer door, also noticed a lot of oil from leaking Freon on gasket. Called techline but techline was closed. Took pictures of leak via bubble test. Will call tech line when they open. Informed customer unit is not repairable and will call whirlpool to tell them and will give update after. ; dspstn on spec-tagged invntry: 2 W11506619 COUPLER 8 NK MS 00 , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/18/2023

"Installed new main acu and now ui panel not responding now, measured 12v at ui panel, will order new ui panel. And scheduled for this fri pm slot.; ordrng 1 W11561182 (Ui panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDB00

Near Willington, Connecticut 06279

Amanda R.

Job Details: 12/18/2023

Taking days to freeze things not freezing ice cream thermostat in ff section basically on off showed customer how to adjust set at recommended

We serviced a

LG MICROWAVE

Model LGLMV1831SS/00

Near Wilbraham, Massachusetts 01095

Roger R.

Job Details: 12/18/2023

Unit need a new control. Customer declined repairs

We serviced a

SAMSUNG RANGE

Model NX58H5600SS/AA

Near Westhampton, Massachusetts 01027

Mike K.

Job Details: 12/18/2023

"Complaint of left front burner not lighting/ not lighting well. Oriface is clear, cleared burner head scraping clear and igniting properly. Looks to have been build up on burner head keeping igniter from sparking up. Other burners all lighting fine."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRSS26L3AF5

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 12/18/2023

"Replaced waterline to icemaker and ran harvest cycle of icemaker, tested fine with no leaks found. To replace line unit had to be pulled out, marks on floor prior to moving, took photo and used sliders."

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 12/18/2023

"Fan is making loud noise when running. Unit is best by vent out top and that is where sound is connector by from found flapper and vent assy when screwed down, pulling up on unit casing and causing it to run, loosened left screw and running smoothly with no rubbing"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 12/18/2023

"Tested and ran diagnostics. Found F7E1 heating error. Pulled dishwasher out, tested heater, tests at 11 ohms. Heater weak. Ordering heater and control. Checked part availability and scheduled return for 12/22 AM; ordrng 1 W10518394 (Heater) and 1 W11637583 (Control)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near McConnells, South Carolina 29726

Mitch H.

Job Details: 12/18/2023

"Removed old compressor and replaced with new and related parts. Charged with nitrogen, checked for leaks, none found. Allowed freezer to sit under pressure for 15 minutes. No loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct charge of R600 refrigerant. Compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

AMANA DRYER

Model NED4655EW1

Near York, South Carolina 29745

Mitch H.

Job Details: 12/18/2023

Checked and found screws not in terminal block. Realigned nuts and installed screws. All now in position and oriented properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Charlotte, North Carolina 28211

Jeff L.

Job Details: 12/18/2023

Water is splattering into cup waterline has small hole In it. Also gonna cut the water pressure back a bit when come back to replace parts Rescheduled for 12-26-23 pmPart#W11482383Part#W11126260; ordrng 1 W11482383 (Water valve) and 1 W11126260 (Water line)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 12/18/2023

"Returned to install control board and sump assembly. Installed parts and reassembled unit. Ran unit to test function. Sump,still only getting 10-14v ac when running. Same voltage during test mode also. Tried calling tech line but tech line closed . Incoming voltage to unit and to board is 120v ac. Took off sump pump and sump pump is running just really slow and wont only 10-14v going to it. When plugged in 10-14 at sump, unplugged at sump 116v to harness at sump. At control when plugged in 10-14vac , when unplugged 116v at board pins. Ordering harness, since tech line unavailable. Informed customer office will call when part is available. ; ordrng 1 W11697034 (Harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Granby, Massachusetts 01033

Mike K.

Job Details: 12/18/2023

"Cs complaint of not draining or spinning. Unit unplugged/ water off on arrival. Plugged in and started drain and spin cycle. Unit drained and went into spin fine.F7e1 error only error in history, missing tachometer signal. Ran through self test fine. Cold water running through pure wash pro filter, flow isnt great, but completed without error.Ran quick wash through fill and into agitate. Cancelled and ran drain and spin, ran fine.Quoted for actuator assembly (contains tachometer) and labor. Explained about unbalanced loads. Unit did not fail in testing, could not replicate complaint.Did not do repair since isnt failing, collected for service call only"

We serviced a

FRIGIDAIRE RANGE

Model FCRE3052ASJ

Near Bellingham, Massachusetts 02019

Aimee

Job Details: 12/18/2023

Cust put new floor in and layed floor over feet to stove None assessable husband will have make so we can get behind stoveCalled office spoke Mike and rescheduled 12/26 pm

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2FHEXNS00

Near Enfield, Connecticut 06082

Mike K.

Job Details: 12/16/2023

"Water line has a leak at hinge, will need a new water line. Also will not dispense ice. Found door not opening fully, wont engage switch. Cannot see anything broken, just worn. Verified switch and dispenser motor operational.Quoted for hose and dispenser door parts, not all available. Explained would replace what was and would have to hope that was enough to restore operation. Denied dispenser parts, wanted to go ahead with waterline repair. Was able to use truck stock waterline to replace broken water line. Tests fine.; used 1 Truck extra (.25 waterline) from stock"

We serviced a

MAYTAG DRYER

Model MED6630HW2

Near East Longmeadow, Massachusetts 01028

Mike K.

Job Details: 12/16/2023

"Says unit do s not make sound at end of cycle, lowes had replaced unit and same, switched model and same.Makes chime when making selection and made tone at end of timed dry and quick dry when tested.Cs had been told to check voltage and it is fine 239vac, and 119vac to ground l1 & l2.Cs cannot hear tone when selecting cycles or the end songIt is not loud but increases volume from setting 1 to 3.Cs had some come down and he could hear it.Offered to order board, but unit is operating and making tone, not one that would be heard if beyond room of unit. Cs said not to order board."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Simsbury, Connecticut 06092

Chuck M.

Job Details: 12/16/2023

Customer complaint is that dryer is not heating. Checked voltage and it is correct. Checked element and thermostats. All checked ok. Tested and found timer is faulty. Test between T and F on timer. Ordered timer. ; ordrng 1 W11685947 (Timer)

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Avon, Connecticut 06001

Chuck M.

Job Details: 12/16/2023

Customer complaint is that washer would not complete cycle. Ran diagnostics and found error codes F6e3 communication error ACU cannot hear UI. F6e2 UI cannot hear ACU. Cleared and ran calibration cycle successfully. Washer was shifting noisy. Inspected and found rotor screw removed. Secured screw to rotor and washer checked ok. ; dspstn on spec-tagged invntry: 1 W11429620 CNTRL-ELEC

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 12/16/2023

Customer complaint is that FF section still freezing. Found FF section at 20 degrees and freezer at -2 degrees. Found unit constantly running. Tested thermostats again and they checked ok. Unplugged unit and Checked control and connections band they all checked ok. Plugged unit back in and unit tripped off on overload. Replaced start device. ; saved tckt

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Berlin, Connecticut 06037

Chuck M.

Job Details: 12/16/2023

Customer complaint is that washer had error code. Ran diagnostics and got error codes F0e3 overloaded. F7e7 motor unable to reach target RPMs. F7e6 motor circuit open. F7e1 tachometer missing. F0e9 out of balance pause. Inspected and found shield was hitting floor due to over loading and gear case is leaking took pic. Quoted customer P&L for gear case.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Berlin, Connecticut 06037

Chuck M.

Job Details: 12/16/2023

Customer complaint is that washer will not drain. Ran diagnostics and found error code F5e1 lid lock. Inspected and found lid lock broken. Took pics. Ordered lid lick; ordrng 1 W11513248 (Lid Lock)

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 12/16/2023

Customer complaint is that dryer was noisy and had a burning smell. Found lint buildup on base of dryer and on heater. Cleaned and replace rollers and idler wheel. With Repair kit. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW6600SB2

Near Clover, South Carolina 29710

Mitch H.

Job Details: 12/16/2023

"Removed and replaced drain pump. Customer moved washer back inside in order to test washer and diagnose additional issues with washer. Found that some cycles when selected do not work. Washer needs control and user interface, both parts show as no longer available. Advised customer that I couldnt check availability on Saturday and that office will call on part availability.; rqstng P&A on 1 W10112113 (Control) and 1 8564290 (User interface), dspstn on spec-tagged invntry: 1 W10536347 DRAIN PUMP"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Springfield, Massachusetts 01119

Mike K.

Job Details: 12/16/2023

"F5e1 only error in history. Lid switch fault-lid is up. Cleared error history and ran service test. Unit stopped at test 4, was filling then started blinking.This time went through tests to test 11 and paused/blinking. Tried third time and showed F5e1 error again. Again stopped at step 11, which is lid lock and did not lock.Looks to be lid switch issue. Replaced lid lock and ran service test. Completed fine, ran second time fine.; used 1 W10810403 (DOOR LOCK) from stock"

We serviced a

JENN-AIR RANGE

Model JGRP430HL05

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 12/16/2023

Checked and tested. Found spark module not sending signal for igniter. Ordering module. Will replace all parts on return visit.; ordrng 1 W11319687 (Spark module)

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSR/AA03

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 12/16/2023

Unit is frosting the rf evaporator. Quoted for evap cover assy/labor. Saved estimate and collected for service call only

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 12/16/2023

"Checked and attempted to install drawer slide and cover assembly. Would not go in far enough to lick in place. Was able to get bottom cover assembly to lock in but drawer does not move freely, binding. Ordering cover assemblies.; ordrng 2 WPW10440266 (Cover assembly)s"

We serviced a

LG REFRIGERATOR

Model LFC22770ST/03

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 12/16/2023

"Unit not cooling, evaporator running, no frosting.Sealed system issue.Quoted for compressor/evap/labor and customer denied at that price. Several other parts wouldve been needed to complete repair, but not swing done.Collected for service call only"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RHAXNB00

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 12/16/2023

"Tested and found ice maker heater bad, not releasing ice from mold. Replaced ice maker, tested ice maker, eyes and valve. All tests passed.; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER and 1 W10408179 VALVE"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Charlotte, North Carolina 28277

Mitch H.

Job Details: 12/16/2023

"Customer says dryer overheats and shuts off, then restarts once cooled. Tested dryer, heating and cycling properly. Used vent test kit to check airflow, passed test, good air movement. Drive motor shutting off on thermal overload. Ordering motor and blower wheel. ; ordrng 1 W11549461 (Drive motor) and 1 WP697772 (Blower wheel), used 1 W11224254 (Vent test kit) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Pineville, North Carolina 28134

Mitch H.

Job Details: 12/16/2023

"Checked, both ovens and controls operating properly. Advised customer that when cooking high moisture foods they need to be covered to prevent steam from entering control. Ovens operating as designed."

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW2

Near Suffield, Connecticut 06078

Gary V.

Job Details: 12/15/2023

"Arrived and customer states hes covered under a contract, he will call contract company to have dispatched."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 12/15/2023

Customer complaint is that dishwasher does not clean or dry properly. Ran water at sink and it took approximately 2 minutes for water to get hot. Ran diagnostics and found error codes F9e4 lower spray arm error. F7e1 no heat. Inspected and found spray arms are not turning. Ordered spray arms manifold and motor sump assembly. P&A. ; rqstng P&A on 1 W10860176 (Spray Arm) and 1 W10843168 (Manifold) and 1 WPW10448645 (spray arm) and 1 W10861526 (pump&motor)

We serviced a

THERMADOR REFRIGERATOR

Model B36IT71SN/10

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 12/15/2023

"Mullion flap had broken off and pull out shield on left side detached. Was able to get shield back in place and piece together mullion to put back in place. Internals on mullion broke so only has one spring, but functional.Office did find one in stock, customer denied replacing part, repair has made it functional for now. Explained it will likely fail again, as plastic is broken inside, so no warranty on repair."

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ2

Near Chicopee, Massachusetts 01013

Mike K.

Job Details: 12/15/2023

Unit unde 1yr wp warranty per service bench. Top glass is loose and squeaking when times put on top. Can see glass moving separately from frame when adding pressure.Ordering cook top; ordrng 1 W11541089 (Cooktop)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 12/15/2023

"Unit is under 1yr wp warranty per service bench.Unit is stuck in manual drain. Is not draining. Pump running. Removed pump and nothing clogging pump.Replaced drain pump and draining fine. Ran quick wash through fill and into agitate, cancelled and drained out fine. Ran drain and spin and went into spin fine.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W11399437 (DRAIN PUMP) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 12/15/2023

"Replaced water valve and ran icemaker fill test 45, filled fine.; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 12/15/2023

"Customer complained oven glass top broke , she heard a pop noise when she was on the living room. Took pictures of glass , crack goes from right side to back side , one crack all the way. Called Randy to consult. Since we repaired unit last even though cooktop was ok when left ordering new cooktop. 12-21-23 am. ; ordrng 1 W10814036 (Cooktop)"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 12/15/2023

"Returned to install all parts, install part and ran unit to test function unit working as designed. ; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Suffield, Connecticut 06078

Gary V.

Job Details: 12/15/2023

Installed parts listed and cycled tested fine.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 12/15/2023

"Complaint dryer is not keeping. I found open heating element and thermal cut out. No venting issues. Customer just replaced venting unit vents directly outside the house less than 2 feet. No bends in hose found at this time. Also found electrical incoming voltage issue as well. Unit will have perfect voltage if cord is moved in a very specific way. No additional issues found customer to have voltage issues corrected for optimum performance, and to prevent damage to home. ; used 1 279838 (ELEMENT), and 1 279816 (THERMAL KIT) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 12/15/2023

"Complaint dishwasher is not draining. I found broken wire going to drain pump blatantly obvious repaired wiring, harness, taped it up, tested operations no additional issues found everything is now working properly."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 12/15/2023

"Complaint washing machine keeps leaking has ruined floor keeps filling agitating draining then trying to spin then repeating. I found f0e5 and f2e1 I found ui is cracked does not seem to be causing any issues as of right now with the machine. I found leak is due to a backed up or backing up drain in the house. No leaking occurring with washing machine at this time. I filled tub, completely full during a clean, wash cycle to inspect tub for leaks, no leaks with tub no leaking occurring from washing machine. Advised customer on proper loading of the washing machine. Improper loading of the washing machine notated upon arrival to small of a load or two large of a load can cause an out of balance load also by having towels mixed with normal clothes those towels will absorb more water, normal clothes causing an outer balance load to occur, leading to washing machine, feeling agitating, draining, spinning and repeating that cycle. Customer to fix drainage issues and house to prevent further damage to property not a washing machine leak."

We serviced a

LG WASHER

Model WM4270HVA

Near Hampden, Massachusetts 01036

Roger R.

Job Details: 12/15/2023

Installed new drain pump due to unit not draining. Tested unit and all okay. Drains normal. ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 12/15/2023

"I installed the ordered parts and tested the unit for the cx. The unit screeched initially when I tested the spin function, but it did not again when I tested it multiple times. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"

We serviced a

WHIRLPOOL WASHER

Model LSR8233EQ0

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 12/15/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 12/15/2023

Cx complaint that the unit is often unbalanced and banging. I inspected the unit to confirm the complaint. I found an error code: f0e5. I cleared the code and tested the unit for the cx. All components passed but I did notice excessive shaking during spin. According to the service pointer W11684122 the unit needs a new basket. Im ordering the part for the return visit.; ordrng 1 W11172199 (Basket)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 12/15/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Bloomfield, Connecticut 06002

Gary V.

Job Details: 12/15/2023

"Installed main acu and cycled, tested fine now."

We serviced a

MAYTAG WASHER

Model MVWC215EW1

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 12/15/2023

"Sensing light blinking and cant start cycle. Verified sensing light blinking on arrival. Held to cancel and turned off. Started normal cycle fine. Went through fill and into wash. Cancelled and drained fine.Same issue cs had previously.No errors in history and ran service test fine, took several times for it to activate components, would show test advancing, but not do anything. Once it started it completed fine. Recalibrated and went through calibration cycle fine..Start button working fine in testing.With second time of error and intermittent test mode issues, quoted for main control. unit is functioning now. Did find lots of sides in unit during testing, manually scooped out majority of suds.; ordrng 1 W11124766 (Acu control)"

We serviced a

GE WASHER

Model GFWH1200H1WW

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 12/15/2023

"Disfirmed gasket, looks like something got stuck and stretched out of shape, and n testing unit wouldnt stop filling, bad pressure switch. Ran drain and spin and drain motor humming, but not draining. Vacuumed out water through drain hose with pump running, did start draining after that but nothing came out drain, no blockage and cs had the drain trap out and clear on arrival, so it looks like pump had seized.Quoted for gasket, pressure switch and drain pump. Repair denied, collected for service call."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Easthampton, Massachusetts 01027

Mike K.

Job Details: 12/15/2023

Replaced rf door gaskets and water filter housing. Tested with current filter and flow was fine. Steamed gaskets and making good seal. Instructed to leave doors closed for next 6 hours to allow gaskets to form to good seal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 12/15/2023

"Unit under Costco additional 1yr warranty per service bench.Complaint of loud noise when running. Not making sound on arrival, turned thermostat colder to turn on compressor and heard sound, vibrating condenser coil. Cs also complaining of doors swinging open to hard/ not self closing. Raised front feet and moved condenser coil up, sound gone and doors closing better. Also complaining of water being warmer. Unit uses coiled water tube as reservoir. Explained operation, nothing to be done about water temperature."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Willington, Connecticut 06279

Amanda R.

Job Details: 12/15/2023

Replaced control and upper wash arm tested upper rack getting water left sump ; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 12/15/2023

Customers complaint is refrigerator runs 85% of the time. Found proper temps. Found all fans and compressor running. Replaced control customer to keep a eye on it.

We serviced a

WHIRLPOOL OVEN

Model MGR6600FZ6

Near East Hartford, Connecticut 06108

Jeremy B.

Job Details: 12/15/2023

Customers complaint is oven not igniting and there is a gas smell. Found Pams in bottom drawer spilling over and touching bottom of igniter causing no ignition. Explained that there cant be a slot of pans in drawer. Tested all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model mrt311fffh01

Near Waterbury, Connecticut 06706

Jimmy R.

Job Details: 12/15/2023

"Installed new freezer door and nameplate heated gasket to create a good seal and checked over all operations, found unit cooling and operating to factory specs"

We serviced a

WHIRLPOOL MICROWAVE

Model KEMS309BSS00

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 12/15/2023

"Installed new appliance manager and went thew wire harness again found all wires good, powered unit back up deleted errors and unit still would not operate same issue erroring out f6e8 no light on inside microwave checked power from noise filter board to appliance manager and power is being sent over found no power sending over to the light. Checked door switches and power is going switches for door checked harness and all wires are good from switches to control noise filter. Checked from appliance control to inverter and power is going over, wile looking at inverter I could see some discoloring but no burning marks customer is going to contact manufacturer for help Ive went threw everything and nothing is telling whats wrong Im leaning towards inverter board witch could be causing issues. He will let us know after talking to manufacturer hopefully they will send a dispatch over"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 12/15/2023

Touch panel since last visit express and normal buttons are not responding directly below vent I suspect moisture has infiltrated into ui causing issues also condensation occurring on vent out on outer panel. Office to call when part comes in. Adjusted dosage of rinse agent dispenser as well to dosage level four Advise customer to perform a high temp wash cycle and open the door and inspect for sudsing in the middle of a cycle as well.; ordrng 1 W11625194 (Ui door assembly)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 12/15/2023

Complaint middle rack fell wheel fell off. I found plastic rack adjusters have broken. I replaced adjuster assembly with new stainless steel type tested operations no additional issues. Found with dishwasher at this time. ; used 1 W10712395 (ADJUSTER) from stock

We serviced a

WHIRLPOOL WASHER

Model MVW7232HC0

Near Marvin, North Carolina 28173

Jonathan J.

Job Details: 12/15/2023

"F7e4 f0e3 f0e9 f0e5 error codes in fault history. Complaint washing machine will not start a cycle will agitate, but will not spin at the beginning of the cycle like it used to. I inspected clutch. I inspected harness. I inspected everything. Found control is issue replaced control found abrasions on lower harness taped up abrasion no additional issues found everything is now working properly. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 12/15/2023

Our face and main control board tested operations. No additional issues. Found with dryer here today dryer is getting hot and heating fine and operating fine.

We serviced a

GE RANGE

Model PB905ST1SS

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 12/15/2023

"Checked over oven and found temps getting way above set temps checked oven sensor and found reading 107.13 witch is in range, heated oven to 350 degrees and found oven getting to 450 degrees, unplugged and ran unit thew a diagnostics and a calibration checked temps again and found reading with in 5 degrees of settings. Customer was not sure on when counting up the temp if it went one degree at a time I could not find any issue and it is a true temp oven so it could be counting normally temps are perfect and all operations are working to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near East Hartford, Connecticut 06108

Jeremy B.

Job Details: 12/15/2023

"Water drains as it fills. Ran diag and found d f8E1 then started normal cycle and drain pump runs while filing. Checked pressure hose and its good. Tried replacing valve with no luck needs new control. ; ordrng 1 W11621180 (Control), used 1 W11165546 (VALVE) from stock"

We serviced a

FRIGIDAIRE RANGE

Model FFGF3052TSA

Near Hartford, Connecticut 06114

Jeremy B.

Job Details: 12/15/2023

Oven not heating properly. Fond igniter drawing 2.7 amps and burner taking a long time to light. Needs new igniter quoted customer they will decline.

We serviced a

AMANA RANGE

Model AGR6303MMS0

Near Hartford, Connecticut 06106

Jeremy B.

Job Details: 12/15/2023

Installed new control and tested all checks ok.

We serviced a

WHIRLPOOL WASHER

Model MVWB765FC3

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 12/15/2023

Installed new panel and lid lock ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10861642 DOOR LOCK

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near York, South Carolina 29745

Mitch H.

Job Details: 12/15/2023

"Removed and replaced gas valve and control. Reassembled, tested, oven now heating and cycling properly."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 12/15/2023

"Removed torn door gasket. Installed new gasket, ensured it was attached correctly around full perimeter. Door operating and closing properly.; dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Newington, Connecticut 06111

Chuck M.

Job Details: 12/15/2023

Customer complaint is that Fresh Food section has condensation around mullion. Inspected and found gasket torn. Ordered gasket. ; ordrng 1 W10830055 (gasket-fip)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near New Britain, Connecticut 06053

Chuck M.

Job Details: 12/15/2023

Customer complaint is that dishwasher has error code. Ran diagnostics and found error code FAe4 divert cant find position. Ordered wash motor assembly and extra Time Slots. ; ordrng 1 W11460945 (Wash Motor Assembly) and 2 ExtraTimeSlots (Extra Time Slots)s

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Plainville, Connecticut 06062

Chuck M.

Job Details: 12/15/2023

Customer complaint is that lid would not lock. Inspected and found lid strike broken. Replaced strike from T/S and tested. Washer checked ok. ; used 1 W11457841 (STRIKE) from stock

We serviced a

SAMSUNG REFRIGERATOR

Model RS27T5200SR/AA

Near Brockton, Massachusetts 02302

Aimee

Job Details: 12/15/2023

Installed new ice bucket and tested cube and crushed.Installed new thermistor in fridge and set temps to 0-37 fast cool to cool downAlso added new CntrlCould here fan in freezer running and cold around opening in fridgeComplete

We serviced a

SAMSUNG WASHER

Model WF45K6500AV/A2 11

Near Bridgewater, Massachusetts 02324

Aimee

Job Details: 12/15/2023

Found flange noisy and the tub loose needs a tub job2 men extra timeWasher is on a draw and Cust will need to make space in room outter basket is no longer available .; ordrng 1 DC97-16086B (Spin basket) and 1 DC97-16509C (Flange) and 1 DC97-16151B (Back outer tub) is no longer available and 1 Dc97-19755b (Bellows) and 1 DC97-19638A (Front tub)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Attleboro, Massachusetts 02703

Aimee

Job Details: 12/15/2023

Found the the motor tripping out overload and has broken bearing.Needs a tune up kit; ordrng 1 279827 (Motor) and 1 4392065 (Tune up kit)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS10

Near Burlington, Connecticut 06013

Chuck M.

Job Details: 12/15/2023

Customer complaint is that fixed top shelf for wine rack has wine rack fixed bracket installed in reverse to shelf. Took pics. Ordered shelf. ; ordrng 1 W11336587 (Fixed Top Shelf Assembly)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW6

Near Wilbraham, Massachusetts 01095

Chris B.

Job Details: 12/15/2023

Complaint that the light under the microwave is not turning on. Found bad bulb. Quoted for parts and replaced it with TS 8206232A and unit working properly. ; used 1 8206232A (BULB) from stock

We serviced a

LG REFRIGERATOR

Model LFXS29766S/01

Near Wilbraham, Massachusetts 01095

Chris B.

Job Details: 12/15/2023

Replaced part and unit running normal. Mentioned to the customer to keep an eye on the cooling for the next few days and they can reattach the water line to the fridge before turning the water back on. 1yr warranty on parts and labor.

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Brimfield, Massachusetts 01010

Chris B.

Job Details: 12/15/2023

Complaint that the oven on both sides are not heating properly. Found error code F2E1 stuck key. Found both bakes and the broiler not working at all when set to. Found heavy rodent infestation and unit cannot be serviced.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 12/15/2023

"Removed and replaced dispenser and control. Ran full diagnostics cycle, all components working correctly. Heater came on and operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 12/15/2023

"Removed control, replaced with new kit per service pointer. Reassembled, now able to access diagnostics. Ran diagnostics test cycle, completed properly but Express wash indicator light still on dimly. Checked and all other cycles can now be accessed and working. Offered to order another console. Customer wants to wait, and use dishwasher to see if same issue returns."

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near South Windsor, Connecticut 06074

Gary V.

Job Details: 12/15/2023

"Installed new drain pump and cycled, pumping much quieter now. Tested fine. Paid in full at office.; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"

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