We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Marshville, North Carolina 28103
Jonathan J.
Job Details:
12/20/2023
"Complaint latch keeps clicking, but does not latch. Washing machine will not wash either. I found latch is broken. Only error code is F5E2. No additional error codes and fault history. Ordering latch. Spoke to Office.; schdld next appmnt for 12/29 FRI PM"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Stafford, Connecticut 06076
Amanda R.
Job Details:
12/20/2023
Replaced all parts recommended cleaning venting
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM3
Near Fort Mill, South Carolina 29707
Mitch H.
Job Details:
12/20/2023
"Tested dishwasher. Inlet valve operating properly but pump/motor not starting, just buzzing trying to start. Needs pump/motor. Ordering pump. Checked part availability and scheduled return for 12/27 AM; ordrng 1 W10837026 (Pump/motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, South Carolina 29730
Mitch H.
Job Details:
12/20/2023
"Removed and replaced main control, tested washer. Still no voltage to drain pump. Removed back, inspected wiring, no visible breaks or damage. Ordering wiring harness. Checked part availability. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11643701 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Franklin, Massachusetts 02038
Aimee
Job Details:
12/20/2023
Installed valve gasket and ice bin Heated gasket right door
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
12/20/2023
"Disassembled and replaced washer top, suspension rods, and related parts. Reassembled washer, tested, operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
12/20/2023
Customer complained unit wont lock. Upon arrival found lid strike was broken off. Replaced strike from ts. Ran unit through service mode and all functions working as designed . Verified proper operation. ; used 1 W11457841 (STRIKE) from stock
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Iron Station, North Carolina 28080
Ryan S.
Job Details:
12/20/2023
"Customer complained unit power keeps going on and off randomly. Inspected and found 120v at outlet, 120v at terminal box. Found short in wire to control board, black wire. Felt disconnected inside wire. Ordering harness, and control. Informed customer office will call when parts come in. ; ordrng 1 W11708398 (Harness) and 1 W11572097 (Control board)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Springfield, Massachusetts 01108
Roger R.
Job Details:
12/20/2023
Found unit has a bad main wash motor. Quoted 299.99 for part and $199 labor rate. Customer declines repair at this time. Pump w11416363; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
SPEED QUEEN DRYER
Model LDG30RGS113TW01
Near Springfield, Massachusetts 01105
Roger R.
Job Details:
12/20/2023
Unit not heating and noisy. Found worn roller bad ignitor and a worn belt. Quoted for parts and labor. Was approved. Will order and return. Card would not run. Will charge balance due upon return. ; ordrng 1 D511255P (Rollers) and 1 Rb170002 (Belt) and 1 D510184P (Ignitor)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB11
Near Springfield, Massachusetts 01118
Roger R.
Job Details:
12/20/2023
Replaced refrigerator door seal. All okay.
We serviced a
SAMSUNG WASHER
Model WF45R6100AP/US03
Near Killingly, Connecticut 06239
Amanda R.
Job Details:
12/20/2023
"Making multiple noises when in high speed spin tub is shaking back and forth making door thump from air movement making noise only fastest high speed spin possible loose bearings going to isolate by replacing suspension ; rqstng P&A on 4 Dc66-00470d (Suspension)s, states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Charlotte, North Carolina 28262
Ryan S.
Job Details:
12/20/2023
"Called techline to inform on leak in frame at hinge , called to document unit is not Repairable. Sent pictures of bubble test to techline via text. SR# 7738069250"
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Springfield, Massachusetts 01108
Roger R.
Job Details:
12/20/2023
Needs new tub due to broken support rod holder. Ordering tub. Two time job ; rqstng P&A on 1 W10882132 (Tub)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Brimfield, Massachusetts 01010
Gary V.
Job Details:
12/20/2023
"Inspected and found wash pump broken, quoted for repair and they will call"
We serviced a
WHIRLPOOL RANGE
Model WDE350LVQ02
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
12/20/2023
Bake not heating. Found open bake element needs new. ; ordrng 1 WPW10310274 (Element)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
12/20/2023
Water collecting at bottom of bellow. Found hair clogged. Cleaned out and ran self test all checks ok. Quoted for new bellow customer will pass. ; dspstn on spec-tagged invntry: 1 W11106747 BELLOW
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Tolland, Connecticut 06084
Amanda R.
Job Details:
12/20/2023
Thermal fuse open replaced recommended cleaning venting ; used 1 3392519 () from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Tolland, Connecticut 06084
Amanda R.
Job Details:
12/20/2023
Replaced water line tested operation normal used ts wp2300868 5/16/5/16 coupler
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
12/20/2023
"Removed and replaced control board. Reassembled, ran calibration, tested washer. All functions operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
12/20/2023
Checked and found agitator stripped where it goes on gear case shaft. Ordering agitator. Checked part availability and scheduled return for 12/27 AM; ordrng 1 WP3951744 (Agitator)
We serviced a
WHIRLPOOL DRYER
Model WGD5605MC0
Near York, South Carolina 29745
Mitch H.
Job Details:
12/20/2023
"Checked all hi-limits and thermal fuses, all good. Found igniter not working. When removed found that igniter was not installed correctly, installed at an angle and pressed against metal bracket. Ordered igniter and checked part availability. Scheduled return for 12/27 PM; ordrng 1 279311 (Igniter)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/20/2023
"Checked and tested dryer. Ran dryer in timed dry, heating and cycling correctly. Found all functions operating properly and normally. All sounds are normal operating sounds. No unusual noises."
We serviced a
WHIRLPOOL DRYER
Model WGD9550WW2
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
12/20/2023
"Unit squeaking when running. Unit raised on shelf with wire racks above. Found worn idler pulley and belt cracked. Installed dryer kit replacing belt, idler and supports. Cleaned out lint build up, removing filter assembly and clearing internal build up.; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE01
Near Northampton, Massachusetts 01060
Mike K.
Job Details:
12/20/2023
"Complaint of unit not getting to temp. Found ice block in upper right of evaporator, no frost pattern on rest of evap. Sealed system issue.Quoted for evaporator/compressor/drier plus labor. Compressor covered, part only. Saved quote, cs denied repair. Collected for service call only."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
12/20/2023
Found leaking at 5/16 connection at bottom of door. Replaced and checked all okay. ; used 1 WP2300868 (FITTING 5/16-5/16) from stock
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
12/20/2023
Needs new lid switch and bevel. Please move onto cancellation list please.Part#W11237158Part#W10861642; ordrng 1 W11237158 (Bevel) and 1 W10861642 (Lid switch)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Springfield, Massachusetts 01119
Roger R.
Job Details:
12/20/2023
Found unit trying to drain but no water inside. Will need a new main computer. ; used 1 W11616491 (CNTRL-ELEC) from stock
We serviced a
LG REFRIGERATOR
Model LFXS29766S/01
Near Wilbraham, Massachusetts 01095
Roger R.
Job Details:
12/20/2023
Found unit had the ice room fan not fully seated on shaft and was rubbing on housing and giving error code. Reset fan blade and all ok.
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near Springfield, Massachusetts 01128
Roger R.
Job Details:
12/20/2023
Unit checks okay heating properly and venting okay.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Northampton, Massachusetts 01062
Mike K.
Job Details:
12/20/2023
"Complaint of not starting, can only select some options, buttons not working. Also door is falling open. Verified not all buttons responding, start not working. Door spring is broken, door panel is deformed /broken keeping console from sealing properly and bending u/I. Quoted for door panel, u/I, door spring and labor. Estimate saved.Paid for both units with one check"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2569VEM
Near Northampton, Massachusetts 01053
Mike K.
Job Details:
12/20/2023
"Freezer keeps going from freezing everything, to completely thawing. Pulled unit out using sliders. Fans running compressor was not, but was hot. Did not hear any clicking of start trying to work. Replaced starter and compressor running, full frost pattern forming on evap. Verified with office that truck stock starter was equivalent.; used 1 8201786 (OVERLOAD/RELAY KIT) from stock"
We serviced a
KITCHEN AID REFRIGERATOR
Model krmf706ess01
Near Northampton, Massachusetts 01062
Mike K.
Job Details:
12/20/2023
"Cs complaint that lights had gone out, dispenser didnt dispense then several minutes later did on its own. Pantry control out.Did not find breaks in harnes, but no cs voltage found. Removed control and found cavity full of water, control and harness corroded.Quoted for harness, control and door. Extended warranties on unit only cover sealed system components. No applicable service pointersSaved estimate and collected for service call only. Cs paid for both calls on one check."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Northampton, Massachusetts 01060
Chris B.
Job Details:
12/19/2023
Complaint that the unit is making a rumbling noise. Found bad blower wheel. Replaced part and unit running normal. Mentioned to the customer the the venting is not secured properly and needs to be reinstalled again.; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
12/19/2023
"Inspected and found debris in sump not allowing for proper drain, cleared out and tested fine."
We serviced a
FRIGIDAIRE DISHWASHER
Model n/a
Near East Windsor, Connecticut 06016
Gary V.
Job Details:
12/19/2023
"Arrived and found unit with no model/serial tag, drain system for dishwasher runs thru underneath of cabinets and is completely clogged, took pic of debris I was able to get out. Advised customer if they want drain pump replaced they would need to find model/serial. Also advised customer we would not be able to clear the drain system that runs thru the cabinets."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near York, South Carolina 29745
Mitch H.
Job Details:
12/19/2023
Checked and tested dishwasher. All functions test good. Followed same procedure recommended by tech line on tkt# 405102. Cleaned vent hole and removed some rinse aid. Advised customer of tech line recommendation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV996FDEM01
Near Northampton, Massachusetts 01062
Chris B.
Job Details:
12/19/2023
Complaint that the unit is not making ice. Ran diagnostic test for the ice maker side and called for water and ran through normal but found water buildup in the deli control board pocket causing unusual performance. Quoted parts and labor but customer will call Whirlpool for help on this issue. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Holyoke, Massachusetts 01040
Roger R.
Job Details:
12/19/2023
Found filter restriction causing no water dispenser or ice production. Recommended replacing filter.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Iron Station, North Carolina 28080
Ryan S.
Job Details:
12/19/2023
"Customer complained unit was making noises and wasnt drying . Found heater working and proper voltage to unit. Found auto dry was having issue so ordering control board and thermistor. Also ordering motor and fan wheel cut to noise being part of motor had came loose and was rattling , the part of metal where to is mounted to the frame, the metal part that surrounds the shaft and keeps it mounted on the front. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 WP694089 (Fan wheel) and 1 279827 (Motor) and 1 W11561939 (Acu control) and 1 WP8577274 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ04
Near Charlotte, North Carolina 28273
Jeff L.
Job Details:
12/19/2023
Replaced parts ordered by previous tech unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUI95X15HZ
Near Charlotte, North Carolina 28207
Jeff L.
Job Details:
12/19/2023
Put into service mode and found the recirculating pump not coming on and found a little corrosion on harness need to replace both customer rescheduled for 1-2-24 pm will be out of town for holidaysPart#W11542867Part#W11123917; ordrng 1 W11542867 (Recirculating pump) and 1 W11123917 (Harness)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Rock Hill, South Carolina 29730
Mitch H.
Job Details:
12/19/2023
"Removed and replaced switch membrane, ACU, display control and sensor. Reassembled, tested, all functions and components operating properly."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Charlotte, North Carolina 28205
Jeff L.
Job Details:
12/19/2023
This unit I diagnosed back in September by the notes it appears that Johnny and Rob Both have made attempts to finish this repair I was not sent with any parts so I assume the parts that I ordered were sent back due to the unavailability of the property management team. The parts are still needed that I ordered previously they are listed below. This ticket can be scheduled anytime Monday through Friday 8 to 5 apartment complex and vacant apartment office call when parts come inPart#W11565020Part#WP8557403; ordrng 1 W11565020 (Board) and 1 WP8557403 (Inlet thermistor)
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Charlotte, North Carolina 28205
Jeff L.
Job Details:
12/19/2023
"The glass top is bowed on right hand side front. The unit is installed correctly its sitting all way down without restriction, glass needs to be replaced (see pics) office please have glass top drop shipped to customer. Have to pull cooktop and detach from blower (downdraft)Part#W1105514842xframe; ordrng 1 W11051484 (Glass) and 2 2 (2xframe)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Charlotte, North Carolina 28205
Jeff L.
Job Details:
12/19/2023
The closure is hitting the hinge when closing making a noise and there is resistance shutting the door need parts. The customer will call office when parts come in but please order partsCall complete; ordrng 1 W11212164 (Closure) and 1 W11240748 (Hinge)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Broad Brook, Connecticut 06016
Gary V.
Job Details:
12/19/2023
"Installed new shield and cycled, tested fine."
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D2EAW00
Near Granby, Connecticut 06060
Mike K.
Job Details:
12/19/2023
"Cs says it was making a loud noise the other night, next day it stopped, cooling fine.Compressor/fans running fine. Turned off and back on, thermostat looks to be responding fine. Manual damper operating fine with good air flow. Door seals good. Ic door sealing fin, no frost build up. Good frost pattern, cleaned out front of condenser coil, build up quite thick, not seeing flow from condenser fan but can hear it running. Pulled out unit and fan blade had come off. Attempted to reattach loose on assembly. Able to secure and motor is wobbly. Quoted for fan/motor. Denied. Collected for service call"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Brockton, Massachusetts 02302
Aimee
Job Details:
12/19/2023
8 4 leakFound leak at valve.Cust looking for sooner appt than Thursday 28; ordrng 1 W11434044 (Valve)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hartford, Connecticut 06112
Chuck M.
Job Details:
12/19/2023
Customer complaint is that washer is noisy intermittently. Ran diagnostics and found error codes F6e3 communication error between ACU and MCU. F7e9 locked rotor. Inspected and found screw to rotor came off. Inspected rotor and stator and all checked ok. Secured rotor screw. Washer checked ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Denver, North Carolina 28037
Ryan S.
Job Details:
12/19/2023
"Returned to install catch and door latch.,installed parts and door now closing properly. Verified proper operation."
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Denver, North Carolina 28037
Ryan S.
Job Details:
12/19/2023
"Retuned to install parts ordered installed orifice heads, holders and cap set for left front and left rear. Both burners igniting properly now. Verified proper operation and showed customer both burners igniting."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
12/19/2023
Customers complaint is ice cream soft. Found refrigerator located in basement and the ambient temp is 55. Found the refrigerator set to recommended settings and compressor and fans were not running. Turned thermostat up and fans and compressor came on. Recommend putting refrigerator in a area where the temp is above 60 degrees and then monitor temp.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
12/19/2023
Scrub brush leaking detergent spills over dispenser needs new. ; ordrng 1 W11416456 (Scrub brush)
We serviced a
KITCHEN AID RANGE
Model KGRS505XSS05
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
12/19/2023
Customer smelled gas and gas company came and red tagged the valve. Turned on and tested burners and bake and broil and found all burners working properly. Customer said right front valve was hard to turn but now turning smoothly. Would recommend replacing the manifold.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Kershaw, South Carolina 29067
Jonathan J.
Job Details:
12/19/2023
I replace suspension rods tested operations. Performed a control board calibration cycle. No additional issues. Found with washing machine today. Unit is missing agitator cone cap. Upon arrival.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Kershaw, South Carolina 29067
Jonathan J.
Job Details:
12/19/2023
Complaint on time drive dryer will cut out after 10 minutes of operation and continue counting down. I found a duplicated complaint Im going to order a motor for overheating and a main control board.Blower wheel seized will need housing and associated parts as well. ; rqstng P&A on 1 W11525997 (Control) and 1 W10888146 (Housing) and 1 W11596046 (Seal) and 1 WP697772 (Blower wheel) and 3 WP489463 (Screw)s and 1 W11481730 (Bracket) and 1 W11549461 (Motor)
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Hartford, Connecticut 06106
Chuck M.
Job Details:
12/19/2023
Customer complaint is that FF and Freezer door gaskets do not stay in place. Inspected and found section of gasket groves on liner are too wide for gaskets. Ordered new doors. ; ordrng 1 LW10680727 (dor-fip) and 1 LW10680730 (dor-fip) and 1 W11182143 (Badge)
We serviced a
KITCHENAID COOKTOP
Model KCES550HSS00
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
12/19/2023
"Checked over unit and found front cooktop burner switch bent and not sitting even with the rest, checked over switch and found infinite knob bent causing it to look out of line tried to straighten out switch shaft but same issue. Unit will need new infinite switch, bezel and switch plate advised when in we would call for return visit ; ordrng 1 W10853046 (Bezel) and 1 W10857622 (Infinite switch) and 1 W11302595 (Switch plate)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KBS1
Near Coventry, Connecticut 06238
Amanda R.
Job Details:
12/19/2023
Dispenser door not opening ran automatic test didnt pop door open ordering control and dispenser no error codes ; ordrng 1 W11412300 (Dispenser) and 1 W11629914 (Control)
We serviced a
LG WASHER
Model WM3770HVA
Near Hampton, Connecticut 06247
Amanda R.
Job Details:
12/19/2023
Customer thought there was a 10 year warranty on unit no service needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Plainfield, Connecticut 06374
Amanda R.
Job Details:
12/19/2023
"Ordered black gaskets need grey door gaskets ; rqstng P&A on 2 W10407212 (Gasket)s, states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Plainfield, Connecticut 06374
Amanda R.
Job Details:
12/19/2023
Replaced control operation normal
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Chicopee, Massachusetts 01013
Roger R.
Job Details:
12/19/2023
No ice production. Freezer at 8 to 10 degrees when set at -5 Unit will need a sealed system repair. Will order parts for compressor replacement. Due to cabinets in kitchen recommend second helper to move unit. Also right door needs to be adjusted. Complaint of a small dent in left refrigerator door. ; ordrng 1 W11614224 (Compressor) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11506621 (COUPLER 6 NK MS 00) and 1 W11504445 (COUPLER) and 1 W11506635 (COUPLER 6 NF MS SV) and 1 W11504447 (COUPLER 5/1.8 NR MS00) and 1 W11109499 (FILTER DRIER-TUBE R600a)
We serviced a
LG WASHER
Model WM2016CW
Near Chicopee, Massachusetts 01013
Roger R.
Job Details:
12/19/2023
Installed new cold water valve assembly due to leaking from valve even when off
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
12/19/2023
Found unit has a broken lid strike replaced all checks ok. ; used 1 W11457841 (STRIKE) from stock
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Belchertown, Massachusetts 01007
Roger R.
Job Details:
12/19/2023
"Found left front burner not regulating temperature due to a failed control. Replaced left front control and Checked, all okay. ; used 1 WP3149400 (INFINITE SWITCH) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Hampden, Massachusetts 01036
Roger R.
Job Details:
12/19/2023
Found failed bake element. Quoted 89.99 for new bake element and $199 labor rate; used 1 W10779716 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
12/19/2023
Complaint doors are crooked I found fresh food door is warped causing improper seal and improper closure of door. Im ordering fresh food door. ; ordrng 1 LW10912366 (Door ff white)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
12/19/2023
"Complaint washing machine would not drain. Got stuck on wash would not progress to the cycles. I found no error codes in fault history could not duplicate issue at this time. If issue persists could be control board related couldve been an out of balance load, detected customer stating she has only used the washing machine This is the first year as this is a new house. It was purchased in 2018 though."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
12/19/2023
Point washing machine will not work properly stays on wash will not progress drains and then shuts down. I found washing machine has water inlet hose house supply valve issue on Coldwater not washing machine issue. Customer needs to fix water issue to correct issue. No parts needed. Unit appears to have cockroach damage to control. Told customer we cannot service washing machine due to cockroach infestation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB03
Near West Hartford, Connecticut 06110
Chuck M.
Job Details:
12/19/2023
Installed door and corrected gaskets with blow dryer. Checked ok
We serviced a
FRIGIDAIRE RESIDENTIAL REFR
Model LFHB2751TF8
Near Killingly, Connecticut 06239
Amanda R.
Job Details:
12/19/2023
Not dispensing water or making ice has water coming to unit replaced inlet valve dispensing water turned on ice maker
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Meriden, Connecticut 06451
Jeremy B.
Job Details:
12/19/2023
Found broken strike. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE
We serviced a
WHIRLPOOL DRYER
Model med5800tw0
Near Meriden, Connecticut 06450
Jeremy B.
Job Details:
12/19/2023
Dryer not heating. Found open thermal fuse. Replaced and tested all checks ok . Dryer making a scraping noise but customer ok with it. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Killingly, Connecticut 06239
Amanda R.
Job Details:
12/19/2023
Debris on cam belt and motor going from sensing straight to done ; ordrng 1 W11283592 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Bethlehem, Connecticut 06751
Jimmy R.
Job Details:
12/19/2023
Installed new door and all parts checked cooling and unit is now cooling properly door is sealing and working to factory specs
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Torrington, Connecticut 06790
Jimmy R.
Job Details:
12/19/2023
"Tested dryer and found unit running but not heating checked voltage at terminal block and 240v present and 120v in each leg, removed rear cover and ohmed out fuses and heater found thermal cut off bad causing no heat. Replaced cutoff and dryer is now heating and operating to specs, advised customer on cleaning the venting this will stop heat from backing up and dry times will be better ; used 1 279816 (Cuttoff) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ1
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
12/19/2023
"Tested unit and found rear right burner would not light, checked burner and found ignitor sparking but sparking up high, removed burner cap and found ignitor center was pushing up out of the ceramic causing it to hit cap and not light adjusted and fixed ignitor tested burner and unit kit right up. Adjusted all burners for a good simmer and all operations are now working to specs"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ05
Near Bridgewater, Massachusetts 02324
Aimee
Job Details:
12/19/2023
Installed new condenser fan and blade complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Foxborough, Massachusetts 02035
Aimee
Job Details:
12/19/2023
Cust had no power did the best I could by flash liteUsed ts heaterInstalled heater and wash pump and tested through extension cord from generator Tested complete; used 1 1x W11537778 (Heater) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Holliston, Massachusetts 01746
Aimee
Job Details:
12/19/2023
"Found the ice chute filled with crushed ice, steamed out chute .Tested cubes and crushed all workingCust only uses crushed Advised to switch to cubes once while"
We serviced a
GE REFRIGERATOR
Model CFE28USHSS
Near Hopkinton, Massachusetts 01748
Aimee
Job Details:
12/19/2023
"Found frost out side evap fan freezer dripping water and frozen drain, I steamed out.Fan is slow there was a frost build up on evap. Ordering defrost harness and fan with heater.; ordrng 1 WR23X10745 (Defrost heater harness) and 1 WR51X10134 (Drain heater) and 1 WR60X10352 (Evap fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
12/19/2023
Installed all new doors and heated door gaskets to seal checked over all operations and unit is now cooling and operating to proper specs
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
12/19/2023
Dryer not heating found loose connector at outlet. All checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near West Hartford, Connecticut 06110
Chuck M.
Job Details:
12/19/2023
Customer complaint is that dishwasher is not washing and detergent is not dissolving. Ran diagnostics and found error codes F4e3 wash motor not running. F7e1 no heat. Found diverter clicking but wash motor not running. Wash motor on order but not yet received. Will schedule when part arrives.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Britain, Connecticut 06053
Chuck M.
Job Details:
12/19/2023
Customer complaint is that washer does not fill properly. Sometimes clothes are not wet and washer shakes off balance. Ran diagnostics and found no error codes. Ran manual test cycle and found basket wobbles off balance. Attempted to remove wash plate to inspect hub but wash plate is not coming off. Need to break wash plate to replace hub. Inspected underneath washer and all checked ok. Ordered wash plate and hub. ; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHN0
Near Denver, North Carolina 28037
Ryan S.
Job Details:
12/19/2023
Customer complained door panel is broken and causing buttons to be pressed on their own when door is moved. Upon arrival confirmed customer complaint. Found cancel button is being pressed on its own. Ordering new panel touch. Informed customer office will call when part comes in to schedule return call. ; ordrng 1 W11157079 (Panel touch)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
12/19/2023
"Customer complaint wont heat but tumbles. Found proper voltage but thermal cutoff open short. Foudn heater shirt to ground. Replaced thermostat, thermal cut off and heater element from ts. Verified proper heating and operation. ; used 1 279816 (THERMAL KIT), and 1 279838 (ELEMENT) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
12/19/2023
"Checked over dryer and found timer would not advance due to center shaft of timer cracked and broken pulling out of timer, replaced timer and knob ran dryer threw a times dry cycle and all operations are now working too specs"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
12/19/2023
Went to install meat pan and found right side cracked and piece broken off will reorder part and return. Left rails with customer for return visit ; ordrng 1 WPW10308849 (Meat pan)
We serviced a
MAYTAG RANGE
Model MER8800FZ5
Near Granby, Connecticut 06035
Gary V.
Job Details:
12/19/2023
"Customer concern is self clean not functioning or cleaning properly. Inspected and found self clean operation is working correctly, and working as designed. Unit is an aqua lift self clean design. Customer is not satisfied with the design and going to call dealer about exchange options."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
12/19/2023
Installed new compressor please allow 24 hrs for temps to stabilize
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
12/19/2023
"The FC door has not arrived yet. I did not install the ordered parts, I left the parts with Ben (maintenance).; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
12/19/2023
Cx complaint that the units upper arm is not spinning. I inspected the unit to confirm the complaint. I found the upper arm is separating and needs to be replaced. I installed the upper arm and manifold and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
12/19/2023
"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found no error codes. I found the lid lock will not engage, it just clicks. The unit needs a new lid lock to resolve the issue. Im ordering the part for the return visit. Appt was set for this Friday AM.; ordrng 1 W11513248 (Lid lock)"
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM2
Near Uxbridge, Massachusetts 01569
Aimee
Job Details:
12/19/2023
"Caught fire at power coming into control board .Voltage good. Had electrical checked and inspected Fire at Connector P4 - 1,2,3,4 main one to control Spoke to zen at fire and safety Swap out save old one for them to take Call safety Ref 7738016333"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Uxbridge, Massachusetts 01569
Aimee
Job Details:
12/19/2023
Found leaks from seam left side by door hindNeeds tub complete; ordrng 1 WPW10511199 (Tub complete)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Simsbury, Connecticut 06070
Mike K.
Job Details:
12/19/2023
"Unit is under 1yr wp warranty per service bench.Complaint of noises/ banging in spin and unit not always starting. Touch panel is testing fine, starting fine. The hold to start can take awhile to get used to, but is functioning properly.An quick wash cycle and went through fill and into agitate fine. Cancelled and ran drain and spin cycle. Unit drains and spins properly with no unusual noises.No errors in history, ran self test fine with no issues. Basket is centered well, a bit forward, raised legs to level better. suspension tests good. Explained unbalance loads, that the unit will vibrate a lot and with the hanging suspension it can knock into side walls if not balanced. Showed how to pause a cycle if unbalanced and resume after adjusting. Hoses can also make knocking noise when vibrating against wall or unit."
We serviced a
WHIRLPOOL DRYER
Model WED99HEDW0
Near Burlington, Connecticut 06013
Mike K.
Job Details:
12/19/2023
Replaced motor clamps and filter bezel/door. Also found rear fan screen clogged. Cleared screen and ran for 10 minutes with no issue