We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2571XEM0
Near Torrington, Connecticut 06790
Ruben C.
Job Details:
12/04/2023
Checked unit found ice maker inlet tube has pin hole gave cust estimate for tube inlet cust will think about repair has 7 days to decide
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Torrington, Connecticut 06790
Ruben C.
Job Details:
12/04/2023
Checked unit ran cycle twice no leaks took off back panel no leaks from hoses have advised cust on use of soap has to be he told cust if issue continues take video
We serviced a
KITCHENAID OVEN
Model KEHC379JBL05
Near New Hartford, Connecticut 06057
Ruben C.
Job Details:
12/04/2023
Checked unit found front glass has shattered part #4455392 is no longer available called techline to have documented 7737936544
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Waterbury, Connecticut 06704
Jimmy R.
Job Details:
12/04/2023
"Checked over unit and advised customer there is no light in the freezer on this model unit, replaced switch and bulb and all operations are working normally checked cooling and unit is cooling as designed ; dspstn on spec-tagged invntry: 1 W11123941 SWITCH"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Waterbury, Connecticut 06710
Jimmy R.
Job Details:
12/04/2023
Installed new hub and tub assembly ran unit thew a calibration cycle and unit went threw properly. Ran a wash and spin cycle and all operations are now working to factory specs ; dspstn on spec-tagged invntry: 1 W10528947 HUB
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
12/04/2023
"Removed old evaporator due to leaking brazed in new evap and pumped unit down into a vacuum, checked for leaking and found everything holding and pressure good recharged with 6.00 oz 134a and unit is now cooling and operating to specs"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
12/04/2023
Checked over unit and found machine erroring out F1e0 internal board failure went to take pic of model tag and found roaches all over the unit shorting out control advised customer the unit needs new cntrl and switched from bugs shorting it out whirlpool will not cover this due to not safe told her they need to get rid of them or they will kill all there appliances
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
12/04/2023
"Removed and replaced water inlet valves. Reassembled and tested, both valves operating properly. Ran diagnostics cycle, all functions tested properly.; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Indian Land, South Carolina 29707
Mitch H.
Job Details:
12/04/2023
"Removed old compressor. Installed new, charged with nitrogen, checked for leaks, none found. Allowed to sit under pressure for 15 minutes. No loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed n correct refrigerant charge. Compressor operating and unit cooling properly.; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Marlborough, Connecticut 06447
Jeremy B.
Job Details:
12/04/2023
Ran diag found no error codes. Ran self test then calibration all cycles ok. Ran high speed spin and made sure washer level. Recommended washing like items together to help make a more balanced load. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
12/04/2023
Installed new harness. Ran calibration then self test all checks ok.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Willington, Connecticut 06279
Amanda R.
Job Details:
12/04/2023
"Complaint washes fine on bottom rack upper rack not getting water cleaned ccreen and started vinegar bath needs parts ; rqstng P&A on 1 W10906430 (Control) and 1 WPW10605345 (Wash arm), dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
12/04/2023
"I replaced third tier rack, supports, customer stated that the middle rack fell off between service calls and broke. I found plastic missing and broken and ordering to replace parts for middle rack. ; ordrng 2 WPW10250160 (Clip)s and 1 WPW10250162 (Cover) and 2 WPW10195840 (Clip)s and 2 WPW10546503 (Adjuster)s and 6 WPW10082853 (Support)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Charlton, Massachusetts 01507
Amanda R.
Job Details:
12/04/2023
"Replaced compressor started cooling ; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Millbury, Massachusetts 01527
Amanda R.
Job Details:
12/04/2023
Complaint that unit making a loud buzzing noise rails in freezer operating normally customer agrees left parts with her for future if needed recommended recording noise ice maker not hooked up has no water line coming to unit states noise only lasts a minute had damper cycle customer states not the noise
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Marshville, North Carolina 28103
Jonathan J.
Job Details:
12/04/2023
"I suspect over filling issue causing ice maker to get stuck I reduced amount of water able to get to unit by adjusting set screw ice maker and fill valve are working fine as of now customer to monitor size of cubes. And function of ice maker unit is dispensing fine out of door as well. Fresh food temp is 37.8? freezer temp is -1.2?. If customer calls back for icemaker issue again order and replace icemaker again icemaker defective. Advise customer before calling for serviced unplugged unit refrigerator for a minimum of five minutes before calling for service. Allow 48 hours after unplugging. As of right now, icemaker is cycling and functioning properly ice bin is completely full of ice."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
12/04/2023
"Complaint dishwasher leaking going straight to drain I found mice have chewed wiring and drain hose and sensors unit has bare hot wiring under dishwasher fully exposed called whirlpool 7737867707 file number non serviceable under warranty per trade care team unit will need new harness, complete drain hose were attaches to the sump motor assembly fill tube or attaches to main waterline to tub, assembly float assembly motor, sump assembly and drain pump assembly to fix. Main control is operable. No holes in the tub found customer declined repair. Going to look at buying a new dishwasher potentially"
We serviced a
WHIRLPOOL VENTHOODS
Model UXT5536AAS3
Near Unionville, North Carolina 28110
Jonathan J.
Job Details:
12/04/2023
I replace control tested operations no buttons are sticking anymore. Everything working fine.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
12/04/2023
"Complaint racks are rolling forward whenever door is opened afraid they are going to fall out onto the floor or onto someone, I found dishwasher leveling was out of level no water leaking occurring. I found unit had not been installed properly by installation company unit was almost impossible to remove from cabinetry. No additional issues found or seen with dishwasher at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
12/04/2023
"Customers complaint is washer makes loud noise. Noise coming from cam not fully engaging and causing noise. Replaced cam and actuator ran self test and then calibration all checks ok. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Sutton, Massachusetts 01590
Aimee
Job Details:
12/04/2023
Cust smelling putride or dead animal smell by pocket door in bathroom.When running dryer they can smell bad smell in other room at pocket door.They dryer is in another room around cornerNo smell in dryer was doing load of wash or at out side vent.No electrical smellSmell coming from somewher
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Northbridge, Massachusetts 01534
Aimee
Job Details:
12/04/2023
"Found the belt snapped,replaced with tune up kit.Tested complete ; used 1 4392065 (Tune up kit) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
12/04/2023
Washer not starting. Found faulty lid lock. Replaced and ran calibration then self test all checks ok. ; used 1 W10810403 (DOOR LOCK) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF18A5101SR
Near Norfolk, Massachusetts 02056
Aimee
Job Details:
12/04/2023
Installed new icemaker Cust didnt know where the fridge water shut off was. Husband not home at time and couldnt reach.Cust will call when figure out where water shut off is. Cwa
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS2
Near New Hartford, Connecticut 06057
Ruben C.
Job Details:
12/04/2023
Checked unit found tough button on console not working again called techline advised changing control and interface 7737937440 told to replace both at same time; ordrng 1 W11622490 (Console) and 1 W11410066 (Control)
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near West Hartford, Connecticut 06117
Ruben C.
Job Details:
12/04/2023
Checked unit unit is heating but very low heat not getting enough voltage from control needs control ordered control charged 40 dollars additional labor; ordrng 1 W11388032 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
12/04/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
12/04/2023
I installed the ordered part and tested the unit for the cx. Th
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Charlotte, North Carolina 28213
Robert A.
Job Details:
12/04/2023
"Cx complaint that the unit is making a loud noise while the cycle starts. I inspected the unit to confirm Th complaint. I found the noise coming from the clutch, it has also worn the belt. I tried to remove the clutch but the gearcase shaft moves with the bolt no matter how much I rotate it, therefore Im unable to remove the clutch. The unit needs a new gearcase, clutch and belt to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Clutch) and 1 W11239857 (Belt)"
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
12/04/2023
"Cx complaint that the unit is not progressing through the cycle. I inspected the unit to confirm the complaint. I found an error code: f8e1. I ran manual tests 1&2 for the valve, nothing came out. The water valve from the wall were off. I turned on the water and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
12/04/2023
Cx was not home and did not answer the phone. The office called and got no answer as well. I tagged the door and moved on.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Bessemer City, North Carolina 28016
Ryan S.
Job Details:
12/04/2023
"Retuned to install new suspension, installed suspension, ran service diagnostic all funtions working and unit now going in high speed spin. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Ludlow, Massachusetts 01056
Roger R.
Job Details:
12/04/2023
Found unit has a bad motor capacitor. Reading 0 uf. Replaced with new part and unit okay. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belchertown, Massachusetts 01007
Roger R.
Job Details:
12/04/2023
Checked low side pressure and found slightly low at -10 in hg adjusted refrigerant level unit unit read at a -4 in hg and freezer evaporator started having a good frost pattern. Ran unit for several minutes and checked pressures and frost pattern.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Chicopee, Massachusetts 01022
Roger R.
Job Details:
12/04/2023
"Installed new agitator and wash plate, all okay"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
12/04/2023
Customer complained unit not washing again. Says sounds like its working but nothing getting washed. Ran into and found motor error. Ran unit through and found 116v to sump motor but sump motor not energizing. Also found sump getting voltage sent to it more than should like when cancel drain sump still getting 116v. Ordering new sump and board . Informed customer office will call when parts come in. ; ordrng 1 W11613479 (Sump) and 1 W11637581 (Control board)
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
12/04/2023
"Checked over unit and found microwave not powering up no display, tested voltage at out,tested and 120v is present removed control board and found no power to unit. Found fuse and fuse is bad causing no power to machine, replaced faulty fuse and unit is now back on and operating, ran and unit is heating and working to specs ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
12/04/2023
"Checked over unit due to customer worried about noise coming from machine, ran a diagnostics and found no errors ran a self test cycle and found all noises normal. Ran washer threw a drain and spin and all noises are normal, explained to customer on Noises unit will make and not to be worried all functions are working to factory specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
12/04/2023
"Checked and found wheel broken off rack adjuster. Removed and replaced with kit. Reinstalled rack, tested, operating properly.; used 1 W10712395 (Adjuster kit) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
12/04/2023
"Tested and ran diagnostics. Ran test 57, ice cycled and completed properly. Ran test 45, valve activated but no water going to ice maker. Ordering valve, heater and control. Checked part availability. Customer doesnt want to schedule at this time due to work schedule. Wants office to call when parts arrive.; ordrng 1 W11224256 (Control) and 1 W11482383 (Valve) and 1 W11087201 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Windsor, Connecticut 06095
Gary V.
Job Details:
12/04/2023
"Installed parts listed and cycled, discovered deli drawer board no longer functioning either will submit estimate and call.; rqstng P&A on 1 W10758049 (Deli drawer board), dspstn on spec-tagged invntry: 1 W10843055 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Worcester, Massachusetts 01604
Amanda R.
Job Details:
12/04/2023
The squealing noise is coming from bearing in gear case ; ordrng 1 W11449840 (Gear case) and 1 W11510461 (Wash plate)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
12/04/2023
"Tested and ran diagnostics. Found F6E3 communication error. Ran component tests, hot and cold water valves operating properly. Found detergent pump humming but not dispensing. Ordering control and dispenser assembly. Checked part availability and scheduled return for 12/11 pm; ordrng 1 W11621181 (Dispenser) and 1 W11621180 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/04/2023
"Tested and ran diagnostics tests 102 and 112 for condenser and evaporator fans. Both condenser and evaporator fans operating properly and quietly. No issues found with either fan motors. Ran test 121 for damper, operating properly with no unusual noises. Called tech line spoke to Robert SR# 773794146, he believes it is likely refrigerant moving through system causing noise. No recommended solution. Advised customer of findings, suggested they call Whirlpool customer service."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Plymouth, Connecticut 06786
Jimmy R.
Job Details:
12/04/2023
"Checked over unit and found customer had gotten the wash plate replaced due it unit going off balance and hitting sides of cabinet found right side had pushed out and started to rust customer is concerned about dents and rust she wants a new cabinet. Ran unit threw a test cycle and found suspension also needs to be replaced due to tub bouncing around causing the off balance and the tub to dent, will order new suspension, nameplate,absorbers and a new cabinet extra labor will be needed and time, parts tentative p/a advised customer tub Will be shipped to home plz check for damage ; ordrng 1 WPW10612925 (Nameplate) and 1 W10676680 (Cabinet) and 4 W11611669 (Obsorbor)s and 1 W11130362 (Suspension kit)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF4267HARS
Near Berlin, Connecticut 06037
Jeremy B.
Job Details:
12/04/2023
Water leaking under crisper. Fresh food evap cover clogged. Needs new evap cover and drain kit. Evap cover temp out of stock. ; ordrng 1 DA97-11704A (Evap cover) and 1 DA82-01415A (Drain kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
12/04/2023
"Complaint will not drain out water. Not operating properly will not wash properly. I found drain pump harness is broken underneath washing machine. I am ordering a new harness to fix.replaced previously ordered parts. ; ordrng 1 W11643701 (Harness), dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
12/04/2023
"Cx complaint that the units oven is not heating at all. I inspected the unit to confirm the complaint. I found an error code: f6e0. I started a bake and broil cycle separately, neither worked. I tried convection cycles as well, that did not work either. The ignitor dont click nor does the convection fan run, the panel reads as if the function is proceeding but there is no heating or actions occurring. The unit needs a new UI panel and control board to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11339755 (UI panel) and 1 W11620582 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRS25FGWH00
Near Wethersfield, Connecticut 06109
Chuck M.
Job Details:
12/04/2023
Customer complaint is that dispenser is not working. Inspected and found dispenser bracket is broken at switches. Paddles are not making contact with switches. Ordered dispenser bracket. ; ordrng 1 WP2180226 (bracket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near East Hartford, Connecticut 06118
Chuck M.
Job Details:
12/04/2023
Customer complaint is that ice maker is not working. Tested and ice maker is receiving voltage but not cycling. Ordered ice maker. Ice maker in unit is different from what is listed for unit. Order part number on service matters that is changed over to new number. ; ordrng 1 W11284458 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
12/04/2023
"Complaint leaking all over the floor freezer frosting over door. I found door gasket was not sealed properly at the top of the door. I found waterline leaking at the bottom of the freezer door connector had broke. I replaced connectors and heated door gasket. Adjusted gasket tested operations insured gasket is now a tight seal all the way around around the door. No additional issues found with freezer or refrigerator at this time. No more water leaking issues found either.; used 1 WP2198677 (FITTING 1/4-1/4), and 1 WP4373559 (FITTING 5/16-1/4) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
12/04/2023
"Cx complaint that the unit occasionally loses power. I inspected the unit to confirm the complaint. I found no error codes. The unit heats tumbles and has good airflow. The cx said the UI screen will say power failure once the unit turns back on, however the breaker does not trip. Im ordering a new control board to resolve the issue.; ordrng 1 W11525996 (Control board)"
We serviced a
MAYTAG REFRIGERATOR
Model KRFC704FPS04
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
12/04/2023
Complaint refrigerator leaked and ruined the floors throughout the entire downstairs of the house all the way behind it in the room directly behind it the walls. I found cabinetry damage as well. Found valve has failed and is leaking. Unit will need new valve to fix. ; ordrng 1 W11312191 (Valve) and 1 8212547RP (Tubing) and 1 W10786952 (Water Pressure kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771RWYM01
Near West Hartford, Connecticut 06110
Ruben C.
Job Details:
12/04/2023
Checked unit found ice maker water tube too close to cup froze cub cuasing water to come out defrosted
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near York, South Carolina 29745
Mitch H.
Job Details:
12/04/2023
"Checked and found infinite switch shorted. Replaced switch and element. Plugged range back in, tested, all operating properly.; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT and 1 WPW10434452 INFINITE SWITCH"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Thomaston, Connecticut 06787
Jimmy R.
Job Details:
12/04/2023
"Checked over machine and found freezer not freezing items no ice being made and left draw not working, checked cooling and found fridge evap frosting up fully cycled to freezer and found top half only frosting up noticed frost lines on upper cabinet and sides of fridge getting super hot, checked compressor and found running but very hot to the touch. Compressor is starting to fail causing poor cooling in freezer section, checked left fridge crisper door and found cntrl shorted and green with broken wires found harness from door broken. Unit will need a new door assembly and harness advised customer door is out of stock and not sure when it will be in also compressor should be covered under ten year warranty advised may need purchase receipt for confirmation ; ordrng 1 W10815669 (Door) and 1 W11170612 (Harness)"
We serviced a
KITCHENAID RANGE
Model KFGD500EBS00
Near Windsor, Connecticut 06095
Gary V.
Job Details:
12/04/2023
"Arrived and found parts covered and labor already paid. Installed parts listed and found lower broil igniter broken and replaced that as well, cycled tested fine.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
12/04/2023
"I replaced compressor I tested operation unit is producing a frost pattern upon departure I tested operation no problems niched water lines customer to allow 48 hrs to 72 hrs for ice. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a , used 1 R600A (R600A 14.8 OZ), and 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near East Granby, Connecticut 06026
Gary V.
Job Details:
12/04/2023
"Inspected and found exhaust vent vibration out the rear of bulkhead, applied foil tape and cycled, tested fine."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
12/04/2023
"Cs complaint that unit had leaked out at bottom right side. Unit is square and gasket looks good. Went to test u it and filled, but wash motor not running.7-1 error code, no heat.Ran diagnostic cycle and motor is not running.Quoted for sump assy"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
12/04/2023
"Unit has been warm in n rf, not making ice, says fr is ok.Measured prodeuct temp of 51 in rf mid shelf. 11 in fr, is empty, so air temp only measured, slowly going down.Remover fr evap cover and ice block in upper right and heavy frost on first three turnings of evap.. then clear. Rf evap is frosted over. Thermistors pass in diagnostics. Control is out on pantry drawers. Per Randy the pantry control could cause all issues. Did find sign of water by connector to pantry control. Showed customer and explained the control can be damaged and internal wiring corroded which would require control and door. Also found all wires cut in cable to pantry.Customer wants to try just replacing cable, understands it might not fix issue and that even if pantry control works there could still be other sources to other issues found. Customer is ok with taking the risk on this repair and then plans to replace unit if it ends up needing additional parts/labor; ordrng 1 W11170612 (Cable)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near East Granby, Connecticut 06026
Gary V.
Job Details:
12/04/2023
"Inspected and found drain hose slapping again back of washer panel and secured drain hose, unit running quietly now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFE01
Near Simsbury, Connecticut 06070
Gary V.
Job Details:
12/04/2023
"Inspected and found multiple problems, shelving and glides in both freezer and ff compartments not fitting properly, and ff door hinge making noise. Will order parts and call for return date.; ordrng 1 WP2254473 (Hinge) and 2 487576 (Spacer)s and 1 WPW10308849 (Meat pan) and 1 WPW10579374 (Shelf) and 1 WPW10468556 (Rail) and 1 WPW10468555 (Shelf glide) and 2 W11320941 (Shelf)s and 1 W11395919 (Freezer rail) and 1 W11395921 (Freezer rail)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Bristol, Connecticut 06010
Jeremy B.
Job Details:
12/04/2023
"Found leak at filter drier. Replaced filter drier pulled vacuum the n recharged. Please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , and 1 W11506619 COUPLER 8 NK MS 00"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
12/04/2023
"Retuned to install vent assembly and deflector. Installed all parts ordered and reassembled, ran unit and o leaks detected. Verified proper operation."
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
12/04/2023
"Came to replace door switch ordered by previous tech, installed door switch, lower oven light now operating properly. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte, North Carolina 28216
Ryan S.
Job Details:
12/04/2023
"Customer complained dispenser not working. Upon arrival found auger chute, shaft and spring broken. Ordering parts huge, shaft, spring and coupler tp repair dispenser. Motor running when dispenser is pressed. Ice bucket side is intact. Scheduled return call 12-8-23 pm. ; ordrng 1 WP2220458 (Coupler) and 1 W10852956 (Spring) and 1 W11573761 (Chute) and 1 WPW10258544 (Shaft)"
We serviced a
THERMADOR RANGE
Model PRG304GH/19
Near Windsor, Connecticut 06095
Gary V.
Job Details:
12/04/2023
"Defective LF potentiometer switch, will order and call for return date.; ordrng 1 00629722 (Potentiometer switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
12/04/2023
"Retuned to install compressor, inverter and parts. Evacuated system, installed new compressor. Pulled vaccum for 20 min steady, entered service test 4, filled with r600. Unit getting frost pattern in both sections. ; dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11506621 COUPLER 6 NK MS 00 , 1 W11506623 COUPLING 5/5 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
LG WASHER
Model WM3400CW
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
12/04/2023
Cs has been getting lines on some clothes and doesnt always spin out fully. Lint trap was clear and in testing drained properly with no issues. Spun out fine. Drain hose was pushed all the way down standing drain pipe. Raised to give an air break and prevent siphoning. Gave suggestions for routine maintenance and usage. Some mold on boot which could cause lines. No problems replicated/found collected for service call only.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
12/04/2023
"Unit under 1 yr wp warranty per service bench. F8e4 error code. Cs saw a steady drip when trying to clear tray. Verified, drip is coming from side of unit. Found mid rack front upper screw leaking, not tight. Tightened and verified leaking had stopped."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Bristol, Connecticut 06010
Jeremy B.
Job Details:
12/04/2023
Found heater failed causing water to leakOut the back. Replaced heater and couldnt test dishwasher not hooked up. ; used 1 W11537778 (HEATER W/NUTS) from stock
We serviced a
HOTPOINT REFRIGERATOR
Model HTS22GBPBRWW
Near Suffield, Connecticut 06093
Gary V.
Job Details:
12/04/2023
"Inspected and found condenser fan motor broken, will order and return.; ordrng 1 WR60X10220 (Condenser fan motor)"
We serviced a
AMANA RANGE
Model AER6303MFS1
Near York, South Carolina 29745
Mitch H.
Job Details:
12/04/2023
"Tested and checked sensor, tested good. Entered diagnostics and found F1E1 control board error. Quoted customer for repair, customer declined repair. Saved estimate. Collected for service call on cc."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Longmeadow, Massachusetts 01106
Chris B.
Job Details:
12/04/2023
Replaced all parts and unit working normal. Customer was mentioning that this door is higher then the cabinet of the refrigerator. I mentioned that this is the type of design that freezer doors are a bit taller than the cavity.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM00
Near Longmeadow, Massachusetts 01106
Chris B.
Job Details:
12/04/2023
Complaint that the unit is not cooling properly. Found start device would switch on and would stay and compressor running but no cooling. No frost pattern in in the evap. Evap fan working properly. Bad compressor and sealed system. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 W10769822 (Compressor) and 1 W10873803 (Start Device) and 1 WPW10350564 (Capacitor) and 1 WPW10143759 (Dryer Filter) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Springfield, Massachusetts 01118
Chris B.
Job Details:
12/04/2023
Complaint that the unit is not sealing properly. Found gasket keeps falling off the door and too deformed. Tried adjusting and warmed it but no success. Will order new gasket and sealer.; ordrng 1 W10838574 (Gasket) and 1 Wp482338 (Adhesive)
We serviced a
MAYTAG WASHER
Model MVWC200XW3
Near Springfield, Massachusetts 01109
Chris B.
Job Details:
12/04/2023
Complaint that the unit is making loud banging noises. Found bad suspension. Quoted for parts and labor. Will order parts for a return visit.; ordrng 1 W10780048 (Suspension)
We serviced a
WHIRLPOOL RESIDENTIAL REFR
Model WRS325SDHZ01
Near Franklin, Massachusetts 02038
Aimee
Job Details:
12/04/2023
Re steamed freezer added new harness and Cntrl on back.Once new harness went in fan went faster.Left temps 3 freezer and 2 on fridge
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near East Hartford, Connecticut 06118
Chuck M.
Job Details:
12/04/2023
"Customer complaint is that refrigerator had ice buildup on evaporator. Cleared ice and found thermistor faulty. Ordered Harness. ; ordrng 1 W11033168 (harns-wire), dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Longmeadow, Massachusetts 01106
Chris B.
Job Details:
12/04/2023
Complaint that the ice maker is leaking water from the bottom. Found bad IM and fill tub. Quoted parts and labor. Willing order parts for a return visit. ; ordrng 1 W11510803 (Ice Maker Kit)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Charlotte, North Carolina 28273
Robert A.
Job Details:
12/03/2023
"Cx complaint that the unit is not finishing cycles. I inspected the unit to confirm the complaint. I found error codes: f9e1 f7e5. I found the drain pump will not run in manual test mode. I removed the water from the tub, and corrected the drain pump wire. The unit needs a new drain pump and lower harness to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11665968 (Lower harness) and 1 W10919003 (Drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Charlotte, North Carolina 28209
Robert A.
Job Details:
12/03/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I ran multiple IM tests: 56 (e2), 57 (failed 02), 45 (failed/no fill), 36 (passed), 15 (passed). The IM mold can not find the home position and the fill tube is clogged. The unit needs a new IM assembly and fill tube heater to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11658802 (IM assembly) and 1 W11087201 (Fill tube heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
12/03/2023
"Cx complaint that the unit has tangled clothing under the wash plate. I inspected the unit to confirm the complaint. I found a table clothe caught under the wash plate, I removed the clothe and checked the unit for any damage contributing to the issue. No visual issues were found, I ran a calibration cycle for the control. The unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
12/03/2023
Cx complaint that the unit is not responding. I inspected the unit to confirm the complaint. I found a few buttons do not work on the UI panel. They also have experienced power loss issue. The unit needs a new control board and UI panel to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11600355 (UI panel) and 1 W11261167 (Control board) and 1 W11261169 (Control board)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
12/02/2023
"Returned to install arm . Installed part, reassembled unit and ran microwave several times checking door. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Mint Hill, North Carolina 28227
Jeff L.
Job Details:
12/02/2023
Replaced ice maker and cut water supply on ice maker harvested and filled with water. Unit ran and checked okCall complete
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Charlotte, North Carolina 28226
Jeff L.
Job Details:
12/02/2023
The ticket said I had parts but they were not. Customer needs to be rescheduled; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH and 1 W11602886 LED MODULE
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Charlotte, North Carolina 28226
Jeff L.
Job Details:
12/02/2023
Door is not securely latching the door catch and latch need to be replaced office please call customer when parts come inPart#WPW10653840Part#WPW10544004; ordrng 1 WPW10653840 (Door latch) and 1 WPW10544004 (Door latch)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, North Carolina 28226
Jeff L.
Job Details:
12/02/2023
Found wires broke off at drain pump instead of ordering new harness I added more wire to the wire existing and is more than long enough to keep wires from separating again. Unit ran and checked ok no fault codesCall complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
12/02/2023
Part was taking off truck please call customer to reschedule ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, North Carolina 28215
Jeff L.
Job Details:
12/02/2023
Making knocking noise the stator cover is not all the way up on the Gearcase shaft allowing part of the cover to be loose at bottom giving the noise when rotating. Call customer when parts come inPart#W10734521PartW11260238; ordrng 1 W10734521 (Slider) and 1 W11260238 (Stator cover)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
12/02/2023
"Arrived and evacuated unit. Too off old compressor and installed new compressor. Ran tested and vaccumed unit Started to Schaefer unit and found unit wont start. Found condeseor fan coming on and voltage to compressor but compressor to starting, found compressor was slightly damaged in shipping but connections werent bent enough to not work. Ordering new compressor , comes with parts needed on this model. Informed customer office will call when parts come in. Left valve with customer at refrigerator, was going to install after because valved seemed to be switching during service test 40, putting in for 2xtimeframe. ; ordrng 1 W11592010 (Compressor), rqstng P&A on 1 2xtimeframe (2xtimeframe)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
12/02/2023
"Came to replace compressor, evacuated Freon from system, foudn no leaks. Installed new compressor, pulled vaccum for 15-20 min steady no leaks. Filled with 68g r600 . Found full frost pattern after charge. Informed customer to give 24 hrs for cooling 48 for ice production. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
12/02/2023
Tested and ran diagnostics. Found F4E2 heater error. Tested and heater ohms properly. Unit also not dispensing rinse aid. Ordering ACU and dispenser.; ordrng 1 W11672225 (ACU) and 1 W11412300 (Dispenser)
We serviced a
KITCHENAID VENTHOODS
Model KVUC606KSS0
Near Tega Cay, South Carolina 29708
Mitch H.
Job Details:
12/02/2023
"Removed and replaced control. Reassembled, tested, all fan speeds and lights operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
12/02/2023
"Disassembled and replaced ice box fan, ice maker and main control board. Reassembled, plugged refrigerator in, entered diagnostics. Ran test 36 for fan, operating properly. Ran test 57, ice maker cycled and returned to home position, ran test 45, valve activated and filled normally. All tested good and operating properly. Advised customer to allow 48 to 72 hours for ice production.; dspstn on spec-tagged invntry: 1 W10846539 FAN"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
12/02/2023
"Confirmed purchase date and took picture of receipt. Tested and ran diagnostics, no stored error codes. Ran diagnostics cycle, completed correctly, did not trip breaker. Pulled dishwasher out and found a roach infestation. Reinstalled unit in cabinet, advised customer of situation and informed them that I could not go any further or perform any additional service."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
12/02/2023
"Tested and ran diagnostics. Found F6E3 communication error and F1E2 motor error. Customer says he has to unplug washer to reset it at times. Ran component tests, found noise coming from clutch when in spin. Ordering control, clutch and slider.; ordrng 1 W11614514 (ACU) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Rock Hill, South Carolina 29730
Mitch H.
Job Details:
12/02/2023
Checked and found 3 of the door gasket clips had pulled out. Reinstalled clips and secured gasket in proper place. Door and gasket sealing and operating properly.