We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/10/2023
Replaced Ice bin Tested operations everything is working fine now no additional issues found. Or reported by customer.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/10/2023
"Replaced all parts except for tub as tub was wrong part number and damaged during shipping tub does not appear to be needed at this time. Issue was with HUB and Gearcase. Found two of the shock. Absorbers had also failed out of four. Drive belt was slipping also, causing squealing noise, as well as grooved, pulley from where belt had been slipping across the pulley, wearing a groove into it. Ram control board calibration per diagnostics technical bulletin in technical manual. No additional issues found with washing machine. No abnormal noises found with washing machine here today.; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE 1 W11130362 SUSPENSION , and 1 W11454734 GEARCASE , used 1 W10528947 (HUB), 1 W10721967 (CAM KIT), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
11/10/2023
Replaced all parts and dryer running normal. Found that the new stem was regular thread vs. old stem that was reversed thread. Had to step out and find the proper nut to finish the repair. ; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
11/10/2023
"Had customers met start a clean cycle enroute. On arrival no leaking found. Took off top and no sign of leaking, tipped unit back and no signs of leaking, back of unit clear as well. No water stains found and unit running properly.Possible unit was getting too much soap as last tech so load and go on while customer was also adding soap. Excess suds on this model would come out air trap on rear of tub. All was dry and clear of any staining on arrival. Can also get some condensation from rear vent with warm moist air leaving unit.Showed cs where vent was and suggested adding cup of white vinegar or fabric softener to clean cycle if excess suds are found, was clear during test cycle today."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS-3
Near Montgomery, Massachusetts 01085
Mike K.
Job Details:
11/10/2023
"Unit not sensing door closed, found no side of double switch with no connectivity. Quoted for switch/labor and approved. Replaced switch and unit testing properly.; used 1 W10727360 (SWITCH) from stock"
We serviced a
SAMSUNG DRYER
Model DV210AEW/XAA
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/10/2023
"Unit pulled down on arrival. Unit tumbling , not heating, found open heater assembly. Quoted for heater assy/labor. Accepted. Replaced heater assy and unit testing properly.; used 1 DC97-14486A (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/10/2023
"Cs did not have any receipts, brought me to sales office.New build home took photo of bill of sale for home, did not have and receipt for appliances.Complaint of too much ice, water/ice leaking when opening door. Found chute clogged, once removed tested in crushed and cubes with no issue, dispenser door operating properly. Explained that just tapping for a single cube can cause door to close prematurely, causing backup/clog and showed how to clear."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFXC24796S/00
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
11/10/2023
"Customer new filters came with a tool to make fit. Followed instructions which breaks off internal tabs on filter head and new filter fits fine. Verified operation. Part unused, office to refund price of part. Left call as follow up required for part refund only, job is complete.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHW03
Near Simsbury, Connecticut 06070
Chuck M.
Job Details:
11/10/2023
Installed door and advised customer to allow time for ice production.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Farmington, Connecticut 06085
Ruben C.
Job Details:
11/10/2023
Replaced ice maker ran harvest normal advised cust to give 24 hours for production ; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Winsted, Connecticut 06098
Ruben C.
Job Details:
11/10/2023
Replaced gearcase basket and washplate had to chisel out washplate ran calibration and ran diagnotics operation normal agitating spinning and draining normally
We serviced a
WHIRLPOOL RANGE
Model WFG505MOBS3
Near Torrington, Connecticut 06790
Ruben C.
Job Details:
11/10/2023
Checked unit did not find any issues with unit at this tested operation normal flames are looking normal
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
11/10/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
11/10/2023
Cx complaint that the unit sparked and now the right side burners dont work. I inspected the unit to confirm the complaint. I removed the rear panel and found the wire harness exposed and shorted to the frame. The harness needs to be replaced to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11531756 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
11/10/2023
"Cx complaint that the unit makes a loud creaking sound. I inspected the unit to confirm the complaint. I found the unit is cooling fine. I ran test 3 for the damper door and identified the noise coming from the damper door. The unit needs a new damper door to resolve the issue. Im ordering the part for the return visit. The RC door are Uneven at the top, Ill adjust on the return visit.; ordrng 1 WPW10479155 (Damper door)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HC3
Near Holden, Massachusetts 01520
Angel R.
Job Details:
11/10/2023
"Thermal fuse was bad, replaced with TS.; used 1 3392519 ( ) from stock"
We serviced a
KITCHENAID WALL OVEN
Model kode500ess02
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
11/10/2023
Found good voltage a both boards however the boards are failing and not allowing unit to operate. To make a good repair both boards need to be replaced. Scheduled for 11-16-23Part#W1117930Part#W108016652 x frames; ordrng 1 W11179310 (Board) and 1 W10801665 (Board) and 2 2xframe (2xframe)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Matthews, North Carolina 28105
Jeff L.
Job Details:
11/10/2023
Replaced parts ordered unit ran and checked ok Call complete
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Matthews, North Carolina 28104
Jeff L.
Job Details:
11/10/2023
Unit giving shorted key fault code need to replace the UIPART#W11229663; ordrng 1 W11229663 (UI)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Matthews, North Carolina 28104
Jeff L.
Job Details:
11/10/2023
Opened box to icemaker and rake guard was broke off at plastic tab (see pics). Left the other parts with customer so they can be installed with the icemaker.Part#W11087434; ordrng 1 W11087434 (Ice maker)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Indian Trail, North Carolina 28079
Jeff L.
Job Details:
11/10/2023
Replaced parts unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
11/10/2023
"Cx complaint that the unit not making ice. I inspected the unit to confirm the complaint. I found the ice box fan is not running in test 36. I replaced the icebox fan, it still did not run. I checked the control board connector for the fan (p8 5-4) it was getting 2v. I secured the connector and tried the fan again and it worked. The unit is working as designed.; used 1 W10846539 (Ice box fan) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
11/10/2023
Cx complaint that the unit is not dispensing water. I inspected the unit to confirm the complaint. The unit dispenses water but the pressure is very low. I removed the filter and the water pressure is fine. The cx needs a new water filter to resolve the issue. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model krff707ess01
Near Charlotte, North Carolina 28204
Robert A.
Job Details:
11/10/2023
"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the unit temp was warm and the compressor and fans were not running. The interior lights were on and the control board is getting 121v. The control relay clicked multiple times and the compressor came on, about a min later it shut off again. I cycled the power and the unit began to cool, the compressor as well all fans ran fine. The unit needs new control boards to resolve the issue. I quoted the cx and collected the service call fee by CC."
We serviced a
JENN-AIR OVEN
Model JDS1750ES0
Near Charlotte, North Carolina 28211
Robert A.
Job Details:
11/10/2023
Cx complaint that the units display is not working. I inspected the unit to confirm the complaint. The button respond to commands just nothing shows on the screen. I cycled power and secured the display control connectors. The unit is working as designed. I collected the service call fee by CC.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
11/10/2023
I installed the ordered part for the cx and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Springfield, Massachusetts 01128
Roger R.
Job Details:
11/10/2023
Installed new main control. Unit working properly now
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Torrington, Connecticut 06790
Ruben C.
Job Details:
11/10/2023
Checked unit found basket is off center cuasing off balance could not get agitator off ordering basket gearcase and agitator 2 time ; ordrng 1 W11449840 (Gearcase) and 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W11513243 (Basket) and 1 W11551646 (Lock nut) and 1 Time (Extra time)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Springfield, Massachusetts 01151
Roger R.
Job Details:
11/10/2023
"Found unit has a bad wash motor. Will need a new wash motor/ sump assembly. Will order and return to install. ; ordrng 1 W11613480 (Assy, sump)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mansfield, Connecticut 06269
Amanda R.
Job Details:
11/10/2023
Replaced motor and blower wheel tested sounds normal
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Ellington, Connecticut 06029
Gary V.
Job Details:
11/10/2023
"Installed new acu and cycled, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Somers, Connecticut 06071
Gary V.
Job Details:
11/10/2023
Techline Sr#7737547203.; ordrng 1 W11416362 (Wash pump)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Avon, Connecticut 06001
Chuck M.
Job Details:
11/10/2023
Installed wash motor and tested. Showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Springfield, Massachusetts 01104
Roger R.
Job Details:
11/10/2023
Installed new basket due to off balance and poor spinning
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Charlton, Massachusetts 01507
Angel R.
Job Details:
11/10/2023
"UI not responsive, was able to go into diagnostics mode and pulled error code F6E2 communication error between ACU and UI. Customer has decided to just buy new washer as it will cost close to the same to fix current one."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
11/10/2023
Water leaking from left side of door. The basket is worn and lower door seal wrapped will order and replace. ; ordrng 1 W11483553 (Gasket) and 1 W11664713 (Door seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
11/10/2023
Customers complaint is refrigerator making a gurgling noise. Removed evap cover and straightened cap tube and adjusted filter drier at a 45 degree angle. Called tech support and documented my findings was given this SR#7737767315
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Hebron, Connecticut 06248
Jeremy B.
Job Details:
11/10/2023
Both sections not cooling. Found compressor tripping off on overload. Needs new compressor. ; ordrng 1 W11547313 (Compressor) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
11/10/2023
"Customer complaint is that freezer is not cooling and ice maker is not working. Checked and found no cooling in freezer section and no frost pattern. Ran test 4 in diagnostics and still no frost pattern developed. Evaporator valve makes a knocking noise during operation of freezer section. Valve is not open for freezer evaporator. Ordered valve, nitrogen kit and extra Time Slots. ; ordrng 1 W11580434 (Refrigerant Valve) and 1 NitrogenKit (Nitrogen Kit) and 2 ExtraTimeSlots (Extra Time Slots)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Hartford, Connecticut 06106
Chuck M.
Job Details:
11/10/2023
Customer complaint is that ice and water was not working. Inspected and found new filter was not turned all the way on. Tighten and tested. Checked ok. Showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Newington, Connecticut 06111
Chuck M.
Job Details:
11/10/2023
Hot and cold water was reversed. Corrected and tested. Washer checked ok. F8e1 long fill.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Franklin, Massachusetts 02038
Aimee
Job Details:
11/10/2023
"Found not agitating, replaced the actuator And calibrated and ran diagnostics to test agitation Complete; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
11/10/2023
Has power coming to unit no power at control ; ordrng 1 W11129648 (Control) and 1 W11133799 (Control) and 1 W10138793 (Fuse)
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Torrington, Connecticut 06790
Ruben C.
Job Details:
11/10/2023
Checked unit found washplate teeth and gearcase teeth worn down gave cust estimate for gearcase and washplate
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Coventry, Connecticut 06238
Jeremy B.
Job Details:
11/10/2023
Installed new housing and tested all checks ok. If problem continues will need new filter.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/10/2023
"I replaced all previously ordered parts. Ran a test cycle tested up operations heater is working. Dispenser is working. All operations are working fine. As of right now. No additional issues found no leaking occurring as of right now either. Unit had an F7 E1 error code in fault diagnostics history, original control board that I cleared Before replacing normal light on original control, would not illuminate."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
11/10/2023
"Customer complained unit overfills and wont drain. Foudn pump bad. Replaced from ts.,unit now working properly. Verified proper operation ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock"
We serviced a
FRIGIDAIRE OVEN
Model FFEF3054TSH
Near Chicopee, Massachusetts 01020
Mike K.
Job Details:
11/10/2023
"Cs says was in middle of baking and using burner when burner just went off. On arrival no display, unit is plugged in, cs thought it was bit. Only getting 120vac at terminal across l1/l2. Same at wall. Cs cycle breaker and same. Bad voltage supply. Cannot test unit further, but explained service call is good for 30 days if unit still having issues once supply voltage corrected. Collected for service call"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
11/10/2023
Installed new oven control and ven spark module as unit keeps tripping breaker
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Crouse, North Carolina 28033
Ryan S.
Job Details:
11/10/2023
"Returned to install gearcase, inner tub, and Washplate. Installed all parts and ran factory cycle and component activation.,verified proper operation showed customer unit agitating and spinning.; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW 1 W11449840 GEARCASE , and 1 W11550891 AGITATOR"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Kings Mountain, North Carolina 28086
Ryan S.
Job Details:
11/10/2023
Customer complained unit shaking while in spin. Ran spin and found suspension bad. Gave customer quick start guide that has loading instructions also. Scheduled return call for 11-17-23 am. ; ordrng 1 W11396716 (Suspension)
We serviced a
GE REFRIGERATOR
Model GYE22KSHHSS
Near Franklin, Massachusetts 02038
Aimee
Job Details:
11/10/2023
Steamed out the drain out and added a drain heater complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Grafton, Massachusetts 01536
Aimee
Job Details:
11/10/2023
Installed new panel sis and transferred the topTested complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Shrewsbury, Massachusetts 01545
Aimee
Job Details:
11/10/2023
"Cust has no lights fridge did test 16 door switches both not workingAlso did test 17 freezer works fineMulti things dont work Disp auger and water lights ,ice maker , paddles etc.Lost neutral off the brds. Couldnt find any broken wires and Cust stated was all working; ordrng 1 W11548534 (Cntrl main) and 1 W11642015 (Ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belchertown, Massachusetts 01007
Mike K.
Job Details:
11/10/2023
"Recovered refrigerant and pressurized with nitrogen. No leaks found.Replaced compressor. Was not holding vacuum, filled with nitrogen and one joint leaking, repaired and holding vacuum.Charged and verified return line getting hot, fr blowing cold air. Cs to monitor.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11506621 COUPLER 6 NK MS 00 , 1 W11506623 COUPLING 5/5 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV , used 1 W10898074 (COUP LOKPREP SEALANT) from stock"
We serviced a
ROPER WASHER
Model RTW4440VQ1
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
11/10/2023
Complaint that the hot side is not working. Found bad water valve. Collected additional labor and for the part. Will order part for a return visit. Customer will contact office will the new owners of the home phone number and info.; ordrng 1 WPW10144820 (Water Valve)
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Oxford, Massachusetts 01540
Angel R.
Job Details:
11/10/2023
"Unit has water buildup under crisper drawer UI which is no longer working. Lights in fridge out and cooling is off, nothing is working in unit. Quoted customer on door harness as well as UI and labor. Customer will not be proceeding with repairs as it is more than they can afford, will buy a new unit."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near York, South Carolina 29745
Mitch H.
Job Details:
11/10/2023
Tested and found compressor locked up and not pumping. Ordering compressor and related parts.; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Coupler) and 1 W11109499 (Drier) and 1 W11524472 (Start device) and 1 2Xtime (2X time)
We serviced a
BOSCH WASHER
Model WFMC3200UC/01
Near Springfield, Massachusetts 01109
Gary V.
Job Details:
11/09/2023
Concern is leak. Cycled unit multiple times and could not find any leaks coming from anywhere. All functions test fine at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Wrentham, Massachusetts 02093
Aimee
Job Details:
11/09/2023
"Found needs new gear case, the hub is on tub worn out and rounded Also the gear-case stripped out . Would needgear case Cust buying new"
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS0
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
11/09/2023
Customers complaint is flames have a yellow tip. Checked flames and made sure burners clean. Burners lighting properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Sutton, Massachusetts 01590
Angel R.
Job Details:
11/09/2023
"Had customer run quick wash cycle with clothes in it. Water pooling in corners of the tub directly under tub ring retainer. Could not locate an exact leak, called tech line on this issue as 3 techs have been out unsuccessful to locate this drip. Recommended replacing inner basket due to holes on top being improperly perforated, will also order new washplate as precaution. SR#7737754868; rqstng P&A on 1 W11172199 (basket) and 1 W11397111 (Washplate)"
We serviced a
WHIRLPOOL DRYER
Model med5630hw2
Near Worcester, Massachusetts 01609
Angel R.
Job Details:
11/09/2023
"Unit has no heat, tested thermal fuse and cutoff for continuity, cutoff will need replacing. Used from TS. ; used 1 279973 ( Cutoff) from stock"
We serviced a
MAYTAG RANGE
Model MGR8800FZ0
Near Leicester, Massachusetts 01542
Angel R.
Job Details:
11/09/2023
"Found two knobs broken, right front burner not lighting properly due to burner head sitting as key and electrode not sparking properly. Will order burner head and cap as well as electrode.; rqstng P&A on 1 WPW10515455 (burnr-head) and 1 WPW10515459 (Electrode) and 1 W10881749 (cap-burner) and 2 W11190815 (knob)s"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Enfield, Connecticut 06082
Roger R.
Job Details:
11/09/2023
Found unit losing power (measured at the filter input)midway through wash cycle. This caused the ACU to restart and blink. Recommend having an electrician check outlet and circuit.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/09/2023
"Inspected and found slop in Gearcase spline causing rapping noise, will order parts and return.; ordrng 1 W11449841 (Gearcase) and 1 W10902814 (Wash plate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/09/2023
"Lights not coming on, replaced all lights with module kit, cycled and all lights functioning now."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near East Windsor, Connecticut 06016
Gary V.
Job Details:
11/09/2023
"Concern now is unit wont stop spinning at end of cycle. Inspected and found defective main acu, display time staying at 12 mins at end of cycle during spin and not shutting off. Needs another acu again. Will submit estimate and call.; rqstng P&A on 1 W11419171 (Main acu), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Windsor, Connecticut 06095
Gary V.
Job Details:
11/09/2023
"Inspected and found multiple problems, ff air damper not properly closing causing freezing in ff, freezer door switch jamming closed, and right ff door gasket torn, will submit estimate and call.; rqstng P&A on 1 W11445850 (Freezer door switch) and 1 WPW10196393 (Damper ff) and 1 W10830274 (Ff gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ellington, Connecticut 06029
Gary V.
Job Details:
11/09/2023
"Inspected and found freezing in ff compartment and found incomplete frost pattern on evap, will order parts needed and return.; ordrng 1 W11580057 (Compressor) and 1 876765 (Tubing kit) and 1 W11613574 (Board) and 1 WPW10384183 (Ff thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/09/2023
"Inspected and found freezer door rail binding the door from closing completely, tightened screw holder and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
11/09/2023
"The compressor was damaged during installation. A new compressor is needed to completed the job. Im ordering the part for the return visit.; ordrng 1 W11370574 (Compressor) and 1 W11506635 (Access valve), dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
Near Windsor Locks, Connecticut 06096
Mike K.
Job Details:
11/09/2023
Random drug test completion
We serviced a
KITCHENAID REFRIGERATOR
Model KRQC506MPS00
Near Agawam, Massachusetts 01030
Mike K.
Job Details:
11/09/2023
Under 1yr warranty per service bench. Cs was having difficulty moving shelf. Cabinets were in way of door opening fully. Marks on floor from moving prior to visit. Pulled unit couple of inches and showed cs how to move shelves tipping them up when pulling out. Verified unit as designed.
We serviced a
GE REFRIGERATOR
Model GFE28GMKBES
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/09/2023
Replaced control and rf evap fan. Verified evap fan running
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near East Hartford, Connecticut 06108
Jeremy B.
Job Details:
11/09/2023
Dryer not heating. Found faulty gas supply valve. The valve must be replaced to supply gas to dryer not covered under warranty. Made customer aware that valve is leaking and must be replaced. ; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW3
Near Manchester, Connecticut 06042
Jeremy B.
Job Details:
11/09/2023
Installed new parts and ran self test and calibration all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, North Carolina 28216
Ryan S.
Job Details:
11/09/2023
Came to install compressor RA. Compressor was damaged when installing lokring. RA ordering new compressor. Informed Maintenance that office will call when part comes in. ; O-emld tckt
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, North Carolina 28214
Ryan S.
Job Details:
11/09/2023
"Customer complained of loud noise. Confirmed complaint. Checked under unit and found malfunctioning cam. Cam had melted spots and belt was stretched. Replaced cam and belt and ran unit. Noise from cam gone but noise from inside gear case still present. Sounds like gearcase has lost oil or. It lubricated and making a brushing sound. Stuck ear under gearcase and noise is coming from gearcase and causing gearcase to not spin as fast as needed. Ordering gearcase and 2xtimeframe. Scheduled return time for 11-14-23 am ; ordrng 1 W11454741 (Gearcase) and 1 2xtimeframe (2xtimeframe), used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model GEQ9800PW1
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
11/09/2023
Found door switch broken causing no operation. When timer is active can hear arcing at certain contacts. Possible cause of switch failure. Order and replace timer and switch together. ; ordrng 1 WP3406725 (Timer) and 1 WP3406107 (Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Andover, Connecticut 06232
Jeremy B.
Job Details:
11/09/2023
Installed new control and UI everything powered on properly and cooling. ; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC
We serviced a
JENN-AIR RANGE
Model JES1750ES1
Near Marlborough, Connecticut 06447
Jeremy B.
Job Details:
11/09/2023
Front right burner not powering on. Found 240at switch but no output. Needs new switch. The connection piece for down draft is shredded and needs to be replaced. ; ordrng 1 W10917724 (Switch) and 1 W11129407 (Fan scroll)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB1
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
11/09/2023
Found popping noises coming from cavity expanding and contracting. Popping occurs mostly during cool down after use. Popping is louder than normal and customer claims it gets louder than what tech is hearing at time of service. This not repairable. Documented with tech line. Sr#7737755862. There is no fix for cavity popping. Customer claims unit is under warranty but unable to provide purchase receipt. Customer will need to contact whirlpool for further resolution.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
11/09/2023
During the call ahead the cx said she is getting a new unit and does not need service. I did not diagnose the unit.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
11/09/2023
Replaced rods tested units there were no leaks present and unit had no fault codes. Unit ran and checked okCall complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Matthews, North Carolina 28105
Jeff L.
Job Details:
11/09/2023
Customer is getting a F9E1 fault code which means long drain took the drain hose off of Pump to see if anything was in hose or pump there was not anything the motor is burned up in between the time he put the call In and me getting out here his lid switch broke needs one of those as well schedule for11-14-23 pmPart#W11396717Part#W11394572; ordrng 1 W11396717 (Drain pump) and 1 W11394572 (Door latch)
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Newington, Connecticut 06111
Chuck M.
Job Details:
11/09/2023
Arrived to repair microwave and found molding around cabinet bottom sticks out where it blocks the path of removing microwave. Customer will have cabinet installer out to check. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330L
Near West Hartford, Connecticut 06119
Chuck M.
Job Details:
11/09/2023
Customer complaint is that dishwasher was not washing. Ran diagnostics and found error code F4e3 wash motor not running. Found voltage to motor. Replaced wash motor and tested. Showed customer it works. ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
11/09/2023
Found failed thermal fuse again. This kit came with the proper jumper wire to be able to replace high limit thermostat on heater box as well. ; dspstn on spec-tagged invntry: 1 279816 THERMAL KIT
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ0
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
11/09/2023
Customer complaint is that dryer drum was not turning and dryer was noisy. Inspected and found belt broken and drum rollers seized. Replaced repair kit and tested. Dryer checked ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Monroe, North Carolina 28110
Jeff L.
Job Details:
11/09/2023
Found safety thermostat open due to dryer vent being completely pinched off. Reset safety thermostat cut down dryer vent unit ran and checked okCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
11/09/2023
"Cx complaint that the unit is not progressing through cycles. I inspected the unit to confirm the complaint. I found no error codes, I ran a service cycle and it passed. I started a normal cycle with clothes, the cycle progressed fine with no issues. The cx has a video showing the unit not advancing past the sensing portion of the cycle. The unit needs a new control board to resolve the issue, Im ordering the part for the return visit.; ordrng 1 W11513246 (Control board)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW3
Near Mansfield, Connecticut 06268
Amanda R.
Job Details:
11/09/2023
Unit wont run throwing F3e3 connector not plugged into control plugged in tested operation normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Windham, Connecticut 06226
Amanda R.
Job Details:
11/09/2023
Unit fills and drains wash motor not running getting 120v out of control to motor replaced motor tested operation normal ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Northbridge, Massachusetts 01588
Aimee
Job Details:
11/09/2023
Power goodAlso checked voltagae at Cntrl heat relay 120 at v and b running120 red and white at mtr still no heat / Ordering mtr and CntrlWent through testing thermostats through CntrlCant get the back panel off back connected to water source and shut off doesnt work.; ordrng 1 W11561939 (Control) and 1 279827 (Motor) and 1 W10900067 (High limit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHB0
Near Canterbury, Connecticut 06331
Amanda R.
Job Details:
11/09/2023
Needs a second company opinion ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
FRIGIDAIRE RESIDENTIAL REFR
Model LFFH20F3QWG
Near Worcester, Massachusetts 01604
Amanda R.
Job Details:
11/09/2023
Not correct compressor and compressor not getting 120v to it needs new thermostat ; rqstng P&A on 1 5304513033 (Thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Southbridge, Massachusetts 01550
Amanda R.
Job Details:
11/09/2023
Not making ice or dispensing water water reservoir frozen set temps at recommended and thawed reservoir explained not to block damper ; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Southbridge, Massachusetts 01550
Amanda R.
Job Details:
11/09/2023
Unit wont power on outlet good loose connection on Ui working now but want to replace Ui ; ordrng 1 W11561182 (Ui)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
11/09/2023
"Tested unit and found when machine would go into a spin cycle the tub would wobble and start banging the sides of cabinet with an empty load, checked over suspension and found faulty. Replaced suspension and recalibrated cntrl ran a wash and spin checked unit and machine is now spinning properly and working to specs"