We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Chicopee, MA 01013
Roger R.
Job Details: 12/12/2023
Found no ice in bucket. Ran harvest cycle and that checked ok Check fill cycle that was ok checked freezer temperature and found temperature at 18 degrees with full frost pattern. Replaced freezer sensor and set controls to max cool. ; used 1 W10316760 (THERMISTOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB05
Near Agawam, MA 01001
Roger R.
Job Details: 12/12/2023
Installed new crisper shelf and checked all okay
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs315sdhz08
Near Agawam, MA 01001
Roger R.
Job Details: 12/12/2023
Found unit has a bad defrost heater and unit not defrosting properly. Also found return air channel foamed in and not allowing air flow into refrigerator. Called whirlpool tech support to determine course of.action tech support said it was non repairable customer is calling whirlpool SR 7738003518
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Charlotte, NC 28226
Jeff L.
Job Details: 12/12/2023
Replaced parts Randy and I spoke about. This should correct the problem with the ice maker as we updated parts per service bulletin. Tim and I reinstalled fridge unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 WP2198677 FITTING 1/4-1/4 and 1 WP2300868 FITTING 5/16-5/16
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Fort Mill, SC 29708
Mitch H.
Job Details: 12/12/2023
"Checked and found that switch for dishwasher was turned off. Turned switch on, tested, dishwasher operating properly. Customer was not aware that dishwasher was controlled by a switch."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Clover, SC 29710
Mitch H.
Job Details: 12/12/2023
Tested and ran diagnostics. Found chattering noise coming from damper when moving. Ordering damper. Checked part availability and scheduled return for 12/15 PM; ordrng 1 WPW10479155 (Damper)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Clover, SC 29710
Mitch H.
Job Details: 12/12/2023
"Removed oven bottom replaced igniter, pulled oven out, unplugged, removed back, replaced oven control. Reassembled, put oven back, tested. Oven burner now igniting and operating properly."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Springfield, MA 01104
Roger R.
Job Details: 12/12/2023
"Found unit cooling but not cold enough to freeze ice cream. Checked frost pattern on evaporator and found weak frost pattern. Unit will need a new compressor and sealed system repair. Ordering parts necessary for compressor replacement. Will return asap to install. ; ordrng 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11580057 (COMPRESSOR R600A) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11506619 (COUPLER 8 NK MS 00) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11504433 (COUPLER) and 1 W11504447 (COUPLER 5/1.8 NR MS00) and 1 R600A (R600A 14.8 OZ) and 1 W11506635 (COUPLER 6 NF MS SV), dspstn on spec-tagged invntry: 1 w11650661 HEATER and 1 WP2315549 EVAP MOTOR"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Springfield, MA 01118
Roger R.
Job Details: 12/12/2023
"Installed new transformer and checked, unit not heating now dire to a failing relay on main board. Will need new control. Ordered control and rescheduled for return ; ordrng 1 W11342846 (Control, main)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Southwick, MA 01077
Mike K.
Job Details: 12/12/2023
"Replaced control and harness, ran normal cycle, filled and went into wash fine, cancelled and drained fine. Unit has been working fine since last visit."
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Springfield, MA 01118
Mike K.
Job Details: 12/12/2023
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 12/12/2023
Customers complaint is dishwasher leaking. Tested found water at 140 water dripping from right corner. Gasket and bottom door seal slightly worn. Will order and replace. ; ordrng 1 W11483553 (Door gasket) and 1 W11664713 (Bottom door seal)
We serviced a
WHIRLPOOL RANGE
Model WDE350LVQ02
Near Cromwell, CT 06416
Jeremy B.
Job Details: 12/12/2023
Left front burner not working. Element getting 240 needs element. ; ordrng 1 W11171119 (Element)
We serviced a
WHIRLPOOL DRYER
Model Wed5100hw2
Near Cromwell, CT 06416
Jeremy B.
Job Details: 12/12/2023
Found felt coming off of rear of drum. Needs new felt kit. ; ordrng 1 280114 (Felt)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near East Hartford, CT 06118
Chris B.
Job Details: 12/12/2023
Complaint that the unit is not washing correctly found bad sump pump and drain hoses are clogged because of wrong installation. Quoted parts and labor. Customer will need to think about it. Collected trip charge. Customer has 7 days to waive trip fee into labor.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Manchester, CT 06040
Chris B.
Job Details: 12/12/2023
Replaced part and ran calibration and diagnostic cycle unit running normal.
We serviced a
WHIRLPOOL RANGE GAS
Model WFG320M0MS0
Near York, SC 29745
Mitch H.
Job Details: 12/12/2023
"Checked and found backguard loose and moving. Removed cooktop, tightened and secured screws holding backguard. Now secured and tight."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS2
Near Smyrna, SC 29743
Mitch H.
Job Details: 12/12/2023
"Tested and ran diagnostics. Found F8E4 float switch error. Removed pan, found small amount of water. Cleaned and dried pan, reinstalled pan. Tested, dishwasher now operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Charlotte, NC 28216
Jeff L.
Job Details: 12/09/2023
Found fridge with defrost problem needs a new heater. I advised customer that we gotta have purchase receipt from plaza appliance or we cannot finish the repair. Customer said plaza didnt send the receipt as promised. I advised customer that if we do not get purchase receipt we will have to charge for parts and labor. Office call customer to schedule; ordrng 1 W11650661 (Defrost heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Mount Holly, NC 28120
Jeff L.
Job Details: 12/09/2023
Found drain pump not running checked voltage at pump had 000 v no power coming out of control board office will call customer when part comes inPart#w11637581Part#w11612307; ordrng 1 W11637581 (Control board) and 1 W11612307 (UI)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Union, CT 06076
Mike K.
Job Details: 12/09/2023
"Replaced sump assy, ran diagnostic cycle and unit went through cycle fine. Verified heating working."
We serviced a
LG REFRIGERATOR
Model LFXS29766S/01
Near Wilbraham, MA 01095
Mike K.
Job Details: 12/09/2023
"Part ordered is a 3 wire motor, original is four and is a different connector. Looked up part and came up with same part # as ordered and is part number labeled on box and on part itself. Original evap motor has eau63103208 as part number on label.Ordered part number listed on original part, office to research as maybe its supposed to crossover and it was a mislabeled part that was received. Office to contact cs with to schedule return ; ordrng 1 eau63103208 (Evap motor)"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055YEM00
Near West Springfield, MA 01089
Mike K.
Job Details: 12/09/2023
"Clogged drain causing leaking, cleared duckbill and built up ice. Also removed non used icemaker for more space. Paid with one check, both units"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Westfield, MA 01085
Mike K.
Job Details: 12/09/2023
"Leaking in rf caused by clogged evap drain, duckbill clogged in machine area off unit, cleared duckbill and steamed clear ice build up in evap drain."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Windsor, CT 06095
Chuck M.
Job Details: 12/09/2023
Customer complaint is that ice maker did not make any ice for 4 days. Inspected and found no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bloomfield, CT 06002
Chuck M.
Job Details: 12/09/2023
Customer complaint is that door switch was broken. Replaced door switch and lights are working. Showed customer it works. ; used 1 W11123941 (SWITCH) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Simsbury, CT 06089
Chuck M.
Job Details: 12/09/2023
Customer complaint is that washer makes a loud grinding noise. Ran manual agitate and then spin. Cam teeth started grinding with drive pulley. Inspected and also found gear oil on drive pulley. Ordered gear case and cam. ; ordrng 1 W11454741 (Gear Case) and 1 W10721967 (drive pulley)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28269
Jeff L.
Job Details: 12/09/2023
Replaced parts unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 4392065 DRYER REPAIR KIT
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM5
Near Charlotte, NC 28269
Jeff L.
Job Details: 12/09/2023
Found glass stuck in drain motor removed glass unit ran and checked ok.Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Avon, CT 06001
Chuck M.
Job Details: 12/09/2023
"Installed filter board, fuse and interlock switches. Tested and microwave checked ok."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Bristol, CT 06010
Chuck M.
Job Details: 12/09/2023
Customer complaint is that washer was leaving clothes wet. Ran diagnostics and found no error codes. Customer stated that he was washing a few towels. Explained unbalanced loads and weight distribution. Washer checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Plainville, CT 06062
Chuck M.
Job Details: 12/09/2023
"Customer complaint is that refrigerator was not cooling properly. Inspected and found ice buildup on evaporator. Tested defrost and found control is no sending voltage to defrost circuit. Cleared ice and replaced Jazz board. ; dspstn on spec-tagged invntry: 1 WPW10594330 DAMPER CNTRL , used 1 WPW10503278 (CNTRL-ELEC) from stock"
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Berlin, CT 06037
Chuck M.
Job Details: 12/09/2023
Installed UI. Checked ok.
We serviced a
MAYTAG WASHER
Model MVWC400VW1
Near Gastonia, NC 28052
Ryan S.
Job Details: 12/08/2023
"Returned to install new agitator. Installed agitator and ran spin and agitate functions.,verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/08/2023
Complaint not making ice in the freezer will make ice in the fresh food zone though. I found icemaker gear will not spin. I was able to break it free but motor continues to lock itself up. I am ordering icemaker.; ordrng 1 W11578780 (Ice maker)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cherryville, NC 28021
Ryan S.
Job Details: 12/08/2023
Customer complained unit just not working. Found f7e9 error. Found bad slider and rotor had came off. Replaced slider and put spectra lock tight on rothto bolt. Ran service diagnostic and unit now working as designed . (No email) ; used 1 W10734521 (SLIDER) from stock
We serviced a
BOSCH WASHER
Model WFMC3200UC/01
Near Springfield, MA 01109
Roger R.
Job Details: 12/08/2023
Found unit leaking slightly at door boot due to objects on the inside of the door glass. Cleaned door glass and re-tested all checks OK
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Farmington, CT 06085
Chuck M.
Job Details: 12/08/2023
Installed control and tested. Washer checked ok.
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Springfield, MA 01104
Chris B.
Job Details: 12/08/2023
Complaint that the unit is leaving the clothes and drum with stains. Found hard water deposit in the tub. Mentioned to the customer to run a clean cycle. Found no issues with the washer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS05
Near Charlotte, NC 28277
Jeff L.
Job Details: 12/08/2023
Found fresh food side evaporator with no frost pattern appears to have a leak. I have ordered the compressor and evaporator office please call customer when parts come inpart#W11557671Part#W115952212xframe(2 x frame please send 600 tech.; ordrng 1 W11557671 (Compressor) and 1 W11595221 (Evaporator) and 2 2xframe (2xframe)s
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near East Longmeadow, MA 01028
Roger R.
Job Details: 12/08/2023
Installed new drain pump and unit working properly again
We serviced a
KENMORE RANGE
Model ="790.94202311"
Near Dudley, MA 01571
Aimee Z.
Job Details: 12/08/2023
Found the convection fan noisy.Gave Cust estimate Cwa on repair after speaks to wife
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 12/08/2023
"Customer says her loads are not getting water out of cloths has to run drain / spin after. Customer started a load before I got here , she ran quick wash clothes were at normal dampness with water pulled from them, she thought it was too much, Informed her thats normal dampness. Ran another normal wash with speed on fast. Noticed spin speeds were from low to fast on all the cycles she used. Unit washed and ran and clothes were at normal dampness at end. Called techline to inform on situation, no error codes, clothes are damp but normal at end of every cycle I run in home, Aside from too much suds the one time I came. Informed customer she needs to make sure spin speed is higher if she wants more water drained from clothes at end, also informed customer if load is too big or uneven it could get off balance . Tech-Line agreed unit if following instructions unit should work as designed. sr#7737979317."
We serviced a
WHIRLPOOL OVEN
Model MER8800DE0
Near Dudley, MA 01571
Aimee Z.
Job Details: 12/08/2023
Found the relay on Cntrl not working. Did a live test bake on doesnt have 240 at bake element Needs Cntrl Cwa on repair after speaks to wife
We serviced a
HOTPOINT REFRIGERATOR
Model HTS22GBPBRWW
Near Suffield, CT 06093
Mike K.
Job Details: 12/08/2023
Replaced condenser fan and verified operation.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bloomfield, CT 06002
Gary V.
Job Details: 12/08/2023
"Inspected and found inlet valve is causing water hammer in pipes on wall. Inlet valve defective, will order and return.; ordrng 1 W11513255 (Inlet valve)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ09
Near Denver, NC 28037
Ryan S.
Job Details: 12/08/2023
"Customer complained unit fan not working. Unit is a new build, found blower fan not working, replaced control board and power not getting to fan but fan trying to energize, if physically push blower wheel fan starts. Needs new fan blower. Ordering blower. Scheduled return call for 12-13-23- am ; ordrng 1 W11441128 (Blower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Torrington, CT 06790
Jimmy R.
Job Details: 12/08/2023
"Checked over unit and found freezer cooling to -20 degrees and fridge warm over 50 degrees, removed evap cover and found frost pattern good checked air flow and found no air flowing into fridge section, checked return and found filled with foam causing unit to over cool and not circulate any air. Removed foam from return vent checked air flow and unit is now cooling and operating to specs. advised customer to give unit 24 hrs so temps can regulate"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS4
Near Springfield, MA 01108
Roger R.
Job Details: 12/08/2023
"After installing new main control found unit also has a bad wiring harness with intermittent issues not sending power to DSI board. Will need new harness ; ordrng 1 W11457191 (Harness, main)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Springfield, MA 01109
Chris B.
Job Details: 12/08/2023
Complaint that the unit is not spinning out and making loud noises. Found coins in the wash plate and clothing underneath the plate. Bad gear case and hub. Wash plate is not removable. Quoted parts and labor. Customer decided not to do the repair. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MVWC200XW3
Near Springfield, MA 01109
Chris B.
Job Details: 12/08/2023
Replaced suspension and unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHX
Near Agawam, MA 01001
Mike K.
Job Details: 12/08/2023
"Fr door not closing fully on left side. Found screw had come loose interfering with slide. Tightened and did tighten with out slipping, so not stripped. Door closing fine."
We serviced a
LG RANGE
Model LRE30757ST/00
Near Springfield, MA 01118
Roger R.
Job Details: 12/08/2023
Installed new bake heater. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Chicopee, MA 01013
Mike K.
Job Details: 12/08/2023
"Commercial coin op unit. Unit under 3 month wp warranty per service bench.Cs complaint of unit leaking underneath.No sign of water leaking under unit, ran diagnostic test and completed fine with no leaking F5e1, lid switch fault, only error in history, cleared.Recalibrated and diagnostic cycle again fine with no leaks.Put unit on n manual test mode, filled tub fully and no leaks, drained and drained fine no leaks. Did level unit as filling water was hitting rim and could cause splashing. Other then that unit tested fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Chicopee, MA 01013
Mike K.
Job Details: 12/08/2023
"Unit under 1yr wp warranty per receipt, took photo.Cs says Mannys has been out several times and they say fr isnt getting cold enough. Measured product temp in fr at 1.9All thermistors pass in diagnostics. Icebox fan working. Bin ice level shows not full. Icemaker shows e5 error.Replaced icemaker and ran harvest and fill tests fine. Cs to monitor; used 1 W11658802 (ICE MAKER) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Wilbraham, MA 01095
Chris B.
Job Details: 12/08/2023
"Complaint that the unit is not cycling through correctly nor spinning out. Found bad slider. Replaced part and unit running normal. Used TSW10734521. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP , used 1 W10734521 (SLIDER) from stock"
We serviced a
KITCHENAID M/W OTR
Model KMHS120KPS01
Near Fort Mill, SC 29715
Mitch H.
Job Details: 12/08/2023
"Tested and found that light would work intermittently. Unplugged microwave, replaced control. Reassembled, plugged unit back in. Tested, light now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte, NC 28216
Robert A.
Job Details: 12/08/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
JENN-AIR WALL OVEN
Model JJW3830DP02
Near Mint Hill, NC 28227
Robert A.
Job Details: 12/08/2023
"Cx complaint that the unit randomly loses power and does not respond occasionally. I inspected the unit to confirm the complaint. I found error codes: f9e0 f2e1. I check multiple component activation tests, they seems fine at the moment. The unit needs a new control board and UI panel to resolve the issue. I quoted the cx for the repair and collected the service call fee by CC."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Charlotte, NC 28262
Robert A.
Job Details: 12/08/2023
"Cx complaint that the unit is not drying well. I inspected the unit to confirm the complaint. I found error codes: f6e2 f4e3 f3e3. I cleared the codes and ran a service cycle, all components passed and the heater activated and produced heat.I explained to the cx the purpose of rinse aid. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Plainville, CT 06062
Chuck M.
Job Details: 12/08/2023
Customer complaint is that washer has SD error code. Inspected and found color guard sheets in drain filter. Cleared and tested showed customer it works.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near New Britain, CT 06053
Chuck M.
Job Details: 12/08/2023
Customer complaint is that dishwasher has error code F8e4 overfill. Inspected and found fill hose was dripping at inlet valve. Secured and tested. Drip stopped. Ran automatic test cycle successfully.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near New Britain, CT 06051
Chuck M.
Job Details: 12/08/2023
Installed water inlet valves. Tested and washer checked ok. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near East Hampton, CT 06424
Jeremy B.
Job Details: 12/08/2023
Water leaking from freezer. Found defrost drain clogged. Cleared ice and cleared tube all checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Bloomfield, CT 06002
Gary V.
Job Details: 12/08/2023
"Inspected and found fault code for communication, attempted to reset but code still faulting, needs maintenance acu replaced, will order and return.; ordrng 1 W11410066 (Main acu)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near Windsor, CT 06095
Gary V.
Job Details: 12/08/2023
"Arrived and found info from other ticket and part from other ticket was attached to this ticket and I arrived with wrong part, info in ticket has been corrected and will order correct part and return.; ordrng 1 W11633359 (Main acu)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/08/2023
Checked and tested microwave. No error codes. All settings and functions operating properly. Microwave operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/08/2023
"Removed and replaced evaporator fan motor, blade and bracket. Reassembled, fan now operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE01
Near Charlotte, NC 28270
Jonathan J.
Job Details: 12/08/2023
Complaint unit is not cooling properly. Unit has oil flooding evaporator sounds like running water through the evaporator core. No frost pattern occurring freezer door is dented damaged as well. Unit has aluminum tubing will have to lock ring unit unit will need evaporator and compressor to fix office to call customer when parts all come in. ; ordrng 1 W11506619 (Coupler) and 1 W11578570 (Coupler) and 1 W11506619 (Coupler) and 1 W11580057 (Compressor) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 W11109499 (Drier) and 1 W11506619 (Coupler) and 1 W11504450 (Coupler) and 1 W11578004 (Evaporator) and 1 876765 (Tube kit) and 1 W10898074 (COUP LOKPREP SEALANT) and 1 W10913906 (Coupling) and 1 2xtimer600aluminumtubing (2xtime)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Matthews, NC 28104
Jonathan J.
Job Details: 12/08/2023
"I adjusted vent deflector vent deflector is warped and ordering a new vent, deflector and dispenser assembly. Advising customer to use rinse agent Sager agent is empty as of right the second. Unit still leaking from door when doors opened.; ordrng 1 W11412300 (Dispenser) and 1 W11545290 (Deflector)"
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW2
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 12/08/2023
"I replaced tub assembly performed a control board calibration procedure tested operations abnormalities are out of balance issues occurring with tub empty. Customers comparing this machine to a direct drive washing machine. She had 20 years ago for over 20 years. Instructed customer she cannot just dump a load into this machine directly from a basket has to sortclothing based on type cotton with cotton synthetic with synthetic customer is extremely unhappy that she cannot use it like her old model that she has to load it a very certain way, or it will go out of balance. Cannot just throw everything in the tub also customer very angry that we will not haul away any of her old parts or damaged parts, customer called Whirlpool was not happy with what they told her either and hung up. No issues found with washing machine advised customer that if we come back and we find it is a loading issue that is causing washing machine to go out of balance she will be charged a diagnostics fee for coming out of $129 plus tax."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near New Britain, CT 06051
Jimmy R.
Job Details: 12/08/2023
Helped remove dryer and install new valves tested unit and all operations now working to specs
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Warren, MA 01083
Chris B.
Job Details: 12/08/2023
Replaced all parts and washer running normal. ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11454372 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW2
Near Newington, CT 06111
Chuck M.
Job Details: 12/08/2023
Installed basket and ran diagnostics high speed spin. Washer checked ok. Ran Quick Wash Cycle and washer checked ok. Showed customer it works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ03
Near Newington, CT 06111
Chuck M.
Job Details: 12/08/2023
Customer complaint is that FF section was not cooling. Inspected and found evaporator fan not working. Gave fan a manual spin and it spun very weak. Replaced evaporator fan motor and it is working properly. Cooling is circulating to FF section. ; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near West Springfield, MA 01089
Mike K.
Job Details: 12/08/2023
"Replaced gear assy, had to break out Washplate to remove. Replaced Washplate. Ran unit under n diagnostic cycle and leaking, recycling hose had come free. Reseated and retested fine. Agitate and spin running properly."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Charlotte, NC 28213
Robert A.
Job Details: 12/08/2023
"I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , and 1 W11449840 GEARCASE"
We serviced a
WHIRLPOOL OVEN
Model WFG505MOBS3
Near Charlotte, NC 28213
Robert A.
Job Details: 12/08/2023
Cx complaint that the units outer glass has shattered. I inspected the unit to confirm the complaint. The home does not have electricity at the moment so I could not test the functions. The outer glass door needs to be replaced to resolve the issue. I quoted the cx for the repair.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Sutton, MA 01590
Aimee Z.
Job Details: 12/08/2023
"Cust had video for leak not a drip stream.Found the dishwasher was leaning to left, and leaning forward.Also found the vent didnt come on at end diagnostics.; ordrng 1 W11649995 (Air vent)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Medfield, MA 02052
Aimee Z.
Job Details: 12/08/2023
Installed new wash pump and heater Filled water washed 5 mins and drained Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Franklin, MA 02038
Aimee Z.
Job Details: 12/08/2023
Installed new gasket complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 12/08/2023
"Installed new latch,water valve and Cntrl. Ran diagnostics Also tested components latch and agitation and spinCompleteAdvised customer over load washer cut back a little"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Attleboro, MA 02703
Aimee Z.
Job Details: 12/08/2023
"Cust complaint black stuff on clothing. found spin basket had a ring around , removed tub ring.The outer basket had a ring of black junk.Cleaned off and filled tub with hot water and a affresh tab. To clean ring on spin basketAdvised Cust every 30 washes to put washer on bulky and run a tub clean with hot water ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Southington, CT 06489
Jimmy R.
Job Details: 12/08/2023
"Installed new tub and the door latch had cracked when closing the door, will order a new latch and return with part ; ordrng 1 W11545309 (Latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Charlotte, NC 28216
Robert A.
Job Details: 12/08/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Southington, CT 06489
Jimmy R.
Job Details: 12/08/2023
"Checked cover unit and found leds on right side of unit and on the top all out, found led modules faulty. Replaced all modules with new light kits and lights are now operating properly, parts and labor covered under s code ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Wolcott, CT 06716
Jimmy R.
Job Details: 12/08/2023
"Checked over machine and found unit shaking and moving all over the floor when washing and when spinning, checked level and found unit shaking back and forth due to legs not down and touching the floor. Leveled machine and recalibrated control ran a wash cycle with towels and unit is now spinning and washing properly. Adjusted drain hose to stop from shaking and hitting machine advised customer on loading even loads and using a deep water cycle to help move the clothes around better. All operations are now working to specs"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW465ASN1WW
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 12/08/2023
"Checked over unit and found left side if washer lid rusting out, customer had received the lid from General Electric. Replaced lid and checked over all operations, unit is washing and working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cheshire, CT 06410
Jimmy R.
Job Details: 12/08/2023
"Tested unit and found when plugging unit back in washer would go right to a drain cycle and never stop, canceled out cycle and ran a diagnostics checked for errors and found no codes, ran a calibration to reset control and unit went thew properly. Advised customer when plugging unit in it will take a few second to activate cntrls this is normal also if needing to cancel out the cycle you have to hold the cancel button until you hear it click or drain customer was not holding cancel long enough. Ran a wash and spin checked all functions and unit is now operating to factory specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 12/08/2023
"Complaint right hand door staying open popping open whenever left-hand door is closed. I found complaint true only fix is for customer to open and close the doors properly by first opening the right hand door then the left-hand door with the mullion strip on it first then closing the left-hand door first, then closing the right hand door last. Improper closure of the door will cause the mullion strip to pop the right hand door open slightly allowing for door to stay open unless customer gives it a secondary push to close it the rest of the way. No additional issues found no fix for the issues, except for opening and closing the doors in that specific order. Unit is leveled properly and installed properly"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Matthews, NC 28105
Jeff L.
Job Details: 12/08/2023
Replaced all parts unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE and 1 W10734521 SLIDER
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Matthews, NC 28105
Jeff L.
Job Details: 12/08/2023
Found agitator loose I tightened back down advanced appliance was out here prior to us and replaced the agitator did Not see any issues with agitator just wasnt secured all way down to gear case shaft. Unit ran and checked okCall complete
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Matthews, NC 28105
Jeff L.
Job Details: 12/08/2023
"Found unit not level, so I leveled it back up also found fault code F0 E2 oversuds advised customer how to clean washer and also advised to use 2 tablespoons of soap only. Ran unit all operations are fine. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28270
Jeff L.
Job Details: 12/08/2023
Replaced damper assembly unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
KITCHENAID WINE COOLER
Model KUWL314KSS00
Near Charlotte, NC 28270
Jeff L.
Job Details: 12/08/2023
"Could not get any racks out of unit and I also found broke wires coming from side of wall cabinet. Yes, I I know how to remove shelving even directions on service matter how to remove racks. Not one rack would come out and the screws holding the door on had no head meaning just a rivet head. I spoke with Drew at whirlpool tech support he sent it up to engineering and they may or may not reach out. This particular unit had many problems for the record I had the customer try and remove the racks as well and could not. Has been sent to review for replacementSR#7737977620 (Drew)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28216
Robert A.
Job Details: 12/08/2023
"Cx complaint that the unit is knocking heavily while it runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues, I did hear the knocking noise from the rear panel. I checked the rear panel, it was crooked creating the knocking noise. I corrected the rear panel position and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Charlotte, NC 28214
Robert A.
Job Details: 12/08/2023
"Cx complaint that the unit is leaking gas. I inspected the unit to confirm the complaint. I found the gas off, I turned on the gas and tested the burners. All the burners work, I used my gas detector to check for any clear leaks. When I turned the burners on then turned them off, I found no leaks, I only found residual gas detected when I put the gas detector head directly on the burner. The cx may have not fully closed the the valve when finishing the use of a valve. The unit is working as designed. Cx wanted a quote for an applicable part for the repair, I suggested a manifold if anything."
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Marlborough, CT 06447
Jeremy B.
Job Details: 12/08/2023
Customers complaint is washer not spinning out. Customer trying to wash a unbalanced load consisting of 1 set of flannel sheets and 1 set of normal light fabric sheets causing machine to go off balance. This is the same thing explained in last service visit. Explained there would be a service call fee as this isnt a rework but customer declined.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near East Hartford, CT 06118
Jeremy B.
Job Details: 12/08/2023
Installed new icemaker. Please allow 24hrs for production ; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 12/08/2023
Customers complaint is the washer is leaking. Tested several times and found the drain hose backing up while machine drains. Customer must clear drain.