Service History 46 - Advantage Appliance Repair

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ10

Near Charlotte, NC 28214

Clinton

Job Details: 01/24/2025

Customer stated unit was shut off at time and stop cooking but the display what still have the time on the control and that the light would shut off tested unit multiple times still heats at this time order control; ordrng 1 W11342846 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB06

Near Charlotte, NC 28217

Clinton

Job Details: 01/24/2025

Installed ice bucket

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DWH1

Near Bristol, CT 06010

Andre

Job Details: 01/24/2025

Ck unit upon arrival and install control board and unit now operating ran cycle and motor and drain pump all start to operate. Inform customer of any other future failure happen he or she will be responsible for parts and labor

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HV0

Near Charlotte, NC 28210

Clinton

Job Details: 01/24/2025

Control order digit missing Custer asked to fix also order switch ; ordrng 1 W11544349 (Control) and 1 WP3149404 (Switch)

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS09

Near Charlotte, NC 28262

Johnny

Job Details: 01/24/2025

"Previous technician incorrectly diagnosed unit. Cx wants refund ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28262

Johnny

Job Details: 01/24/2025

"Installed new part. Ran calibration cycle, ran service cycle, working as designed."

We serviced a

JENN-AIR RANGE

Model JGRP548WP02

Near Charlotte, NC 28226

Clinton

Job Details: 01/24/2025

Adjusted electrode unit does light but slowly checked and cleaned orifice.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Charlotte, NC 28226

Clinton

Job Details: 01/24/2025

Replaced compressor unit working properly after repair ; dspstn on spec-tagged invntry: 1 WPW10143759 FILTER DRIER UV

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Belmont, NC 28012

Mitch H.

Job Details: 01/24/2025

"Checked and found dishwasher leaking from drain pump. Removed and replaced pump. Tested, no leaks.; used 1 W10876537 (Drain pump) from stock"

We serviced a

MAYTAG DRYER

Model MED6630HW1

Near Grafton, MA 01519

Glenn

Job Details: 01/24/2025

"Install parts, dry maintenance, kit, element, thermostats, and thermal fuse tested all OK ; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT and 1 WP3387747 ELEMENT"

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Denver, NC 28037

Ryan S.

Job Details: 01/24/2025

Return to install gear case ordered install gear case and rotor ran unit through agitate and spin cycles verified no noise and proper operation

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ10

Near Denver, NC 28682

Ryan S.

Job Details: 01/24/2025

"My complainmicrowave no longer heating, found bad magnetron replace magnetron from pre-ID truck stock ran unit with cup of water test verified proper operation"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Stanley, NC 28164

Ryan S.

Job Details: 01/24/2025

Customer leds out. Replaced LEDs from pre Id ts . Verified proper operation.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, NC 28054

Mitch H.

Job Details: 01/24/2025

Removed and replaced washer control board. Reassembled. Ran control calibration and tested washer. Completed calibration and all operating properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB0

Near Gastonia, NC 28054

Mitch H.

Job Details: 01/24/2025

Checked and found control not responding to any inputs. Could not change temperature settings or enter diagnostics. Ordering control. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 W11357371 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL2

Near Gastonia, NC 28056

Mitch H.

Job Details: 01/24/2025

"Tested and ran diagnostics. No stored error codes. Ran full diagnostics cycle, all components and heater operating properly. No issues. Dishwasher operating as designed. Instructed customer on making sure water is hot at sink before starting dishwasher, ensure they are using rinse aid. Dishwasher operating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, NC 28056

Mitch H.

Job Details: 01/24/2025

"Tested and ran diagnostics. Found F3E2 pressure system error. Also found belt guard off and rubbing. Could not locate screws for guard. Cleared errors. Ran diagnostics cycle. No issues with motor, gear case or other components. Ordering control, guard and screws. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11513246 (Control) and 1 W11409708 (Guard) and 2 WP22001995 (Screw)s"

We serviced a

WHIRLPOOL COMPACTOR

Model GC900QPPQ7

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 01/24/2025

"unit non-repairable per tech line frame damage, broken joints where unit was riveted together from factory. Ram also has broken spot welds more than likely when ram broke. It popped rivets loose on frame Was instructed not to install any parts. Have to call Safety Team as manufacturers Internet is down nationwide today. Tech line states I need to call safety on Monday and trade care team as there is still a lingering odor of burnt electrical smell manufacture advises to call safety. 7740689134"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 01/24/2025

"Complaint making abnormal noises that are excessively loud. Found slider clutch was broken and had been causing where on rotor. I replaced slider clutch found bearing on gear case has completely failed as well and has destroyed new slider clutch unit will need gear case and all associated parts to repair. Advised customer not to in case it starts to leak due to bearing failure; ordrng 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W11449841 (Gearcase) and 1 W11551646 (Nut) and 1 W10902814 (Washplate) and 1 W10734521 (Slider), used 1 W10734521 (SLIDER) from stock"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Fort Mill, SC 29715

Brandon

Job Details: 01/24/2025

Complaint unit has stuck key error code. Try to replace ui using the one that was sent with me but the mounting holes were not correct. Please order correct ui for repair. Please let customer know when we can return.; ordrng 1 W11600651 (Control)

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM11

Near Rock Hill, SC 29730

Brandon

Job Details: 01/24/2025

Complaint unit will not stop making ice. On arrival I switched out ice maker using the one sent with me. Made sure unit cycled properly and it did. No other issues found.

We serviced a

MAYTAG DRYER

Model MED7230HC2

Near Rock Hill, SC 29730

Brandon

Job Details: 01/24/2025

"On arrival I installed pads and found that blower wheel was broken. Was not broken before. Please order blower and motor for repair.; ordrng 1 W11549461 (Motor), used 1 WP697772 (BLOWER WHEEL) from stock"

We serviced a

JENN-AIR OVEN

Model JDRP548HL00

Near Charlotte, NC 28211

Caleb

Job Details: 01/24/2025

"Replaced both ui and power max control. Unit will need the other ui. Replaced right hand ui due to customer complaints. Left hand ui is doing the same thing, unable enter diagnostics on left hand ui. Right hand ui that i replaced has no error codes.; ordrng 1 W11317945 (Expansion board) and 1 W11319204 (Ui)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 01/24/2025

Complaint light flashing from. Light flashing is a normal thing telling technicians that the control is working properly. No issues with machine tested all operations. Customer just bought the house is a new build construction house and had no idea how to use or operate machine. Install and instruct fulfilled showed customer how to use machine today.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS2

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 01/24/2025

"Complaint Dishwasher door has fallen and will not close properly anymore when it closes makes a very loud popping noise and have to manually force door back in place. I found dishwasher tub hitch pan on right hand side has snapped off worn off due to normal wear and tear also found diverter underneath. Dishwasher appears to be as well will need tub assembly, both right hand, left-hand hinges, lower door, seal, and motor assembly to repair no issues with racks tub will be shipped directly to customer. Customer to call our office after inspecting tub for any dents or damage to set up rescheduled date. advised customer to not use dishwasher at this time as other side pin will probably break and door will be on floor.; ordrng 1 W10681513 (Tub assembly) and 1 W11612302 (Hinge) and 1 WP8534853 (Hinge) and 1 W10850371 (Brace) and 1 W10909089 (Door lower seal) and 1 W10805015 (Sump) and 1 8194001 (Door cable), dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Agawam, MA 01030

Mike K.

Job Details: 01/24/2025

"F3e1 error message in history. Pressure system fault.Completed diagnostic cycle fine. With error in history and complaint of continuously running, ordering control. Office to contact cs when parts come in to schedule return ; ordrng 1 W11608056 (Control)"

We serviced a

WHIRLPOOL WASHER

Model LLR9245BQ1

Near Shrewsbury, MA 01545

Glenn

Job Details: 01/24/2025

Installed parts tested all ok washer drains and spins no leaks ; dspstn on spec-tagged invntry: 1 285753A DRIVE COUPLING

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Agawam, MA 01030

Mike K.

Job Details: 01/24/2025

"Replaced lid and hinges, lid closing properly."

We serviced a

MAYTAG OVEN

Model MER4800PZ1

Near Springfield, MA 01118

Mike K.

Job Details: 01/24/2025

Replaced oven door glass

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Charlotte, NC 28227

Caleb

Job Details: 01/24/2025

Fill tube heater defective. Ice maker has no error codes. Was able to test ice maker motor with no issues. Attempted to fill icemaker via diagnostics and ice maker mold did not receive any water. On further inspection found that the fill tube heater was pinched and not functioning. Unit needs new heater.; ordrng 1 W11087201 (Heater)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHW0

Near Charlotte, NC 28227

Caleb

Job Details: 01/24/2025

"Tub covered until 3/27/2029, labor coverage expires 3/27/2020, quoted tub replacement 499.99, unit would also need new left hand hinge 8534854. Customer declined repairs at this time. Left hand hinge grinding into stub that supports hinge causing it to ultimately snap off. Took multiple pics of damage and condition of install. Collected service call.; dspstn on spec-tagged invntry: 1 8194001 DOOR LINK KIT"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Charlotte, NC 28215

Caleb

Job Details: 01/24/2025

"Ran diagnostics via control. Let diagnostics run all the way through and confirmed operation of heater, unit tests fine, if call back for non heat order 1 heater W10518394."

We serviced a

MAYTAG WASHER

Model MVWB865GW

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 01/24/2025

Complaint lid is broken I found complaint true I replaced lid assembly tested operation no further issues found with lid performed a control calibration before departure cleared all error codes F5e2 f0e3 f5e3 f2e1.

We serviced a

KITCHENAID VENT HOOD

Model KXD4636YSS7

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 01/24/2025

"Complaint telescopic downdraft will not go up or down. I found screw are broken on arm, aluminum or similar metal very soft was able to get threads out of arm with much drilling without damaging threads of arm. Ordering new screws. ; ordrng 1 WPW10422765 (Screw) and 1 WPW10422764 (Screw)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Charlotte, NC 28226

Clinton

Job Details: 01/24/2025

Installed the four rubber o reigns that go to the top rack mount

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Monroe, NC 28110

Jonathan J.

Job Details: 01/24/2025

Complaint dishwasher is not drying rust on tines of upper rack surface rust. Rust is not covered under warranty after 30 days no wash or performance issues reported by customer no panel issues no additional issues. I cleared F7 E1 error code heater is working perfectly fine now.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Charlotte, NC 28269

Johnny

Job Details: 01/24/2025

Cx stated unit starts randomly. Checked error codes. Got f1e2 corrupted memory. ordering new control and interface.; ordrng 1 W11613564 (User interface) and 1 W11683480 (Control board)

We serviced a

MAYTAG COOKTOP

Model MGC7430DS00

Near Concord, NC 28027

Johnny

Job Details: 01/24/2025

When more than one burner is lit the flames goes out. Front right burner switch keeps clicking even after lit. Will need new switch and regulator; ordrng 1 W10594394 (Manifold) and 1 W11087445 (Regulator)

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Worcester, MA 01609

Glenn

Job Details: 01/24/2025

Installed coin box tested all ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPW2

Near Worcester, MA 01606

Glenn

Job Details: 01/24/2025

Installed part fill valve tested all ok no leaks

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Rock Hill, SC 29732

Mitch H.

Job Details: 01/24/2025

"Checked and confirmed no cooling in FC or RC. Checked running pressures -10 on low side, 75 on high side. Compressor amp draw at .6 amps. Equalization pressure at 0. Called tech line spoke to Brandon SR# 7740808208. Advised him of findings. Charged system with nitrogen to 250 psi. Pressure began dropping, went to 240psi in approximately 5 minutes and held for another 5 minutes then began dropping again. Reached 200 psi and held there for 10 minutes with no further drop. Checked for leaks at all solder joints, condenser and evaporator with bubble solution. No visible evidence of leaks. Leaking internally. Evacuated nitrogen. Brandon is going to submit this for review. Advised customer that us or Whirlpool will be in touch with her regarding findings."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near York, SC 29745

Mitch H.

Job Details: 01/24/2025

"Removed and replaced dispenser housing. Connected dispenser to control. Plugged washer back in. Immediately showed F3E5 dispenser error. Cycled power to see if control would recognize dispenser, no change, error returned. Called tech line spoke to Nate SR# 7740807492. Checked sensor feedback in diagnostics, showed dispenser empty but it is full. Checked outputs on dispenser connection. Control output to dispenser is correct but no return voltage from sensor. He said new dispenser is defective and to reorder and also order drawer. Ordering parts, checked part availability and scheduled return for 1/30 AM ; ordrng 1 W11413407 (Housing) and 1 W11413340 (Drawer)"

We serviced a

GE DRYER

Model GTD33EASK1WW

Near Worcester, MA 01602

Glenn

Job Details: 01/24/2025

Found open start winding on the motor no power out from motor to door switch needs a motor & blower wheel ( I am unable to reach the customer. I keep getting voicemail and Im unable to leave a voicemail as its already full. ) office please try to reach customer with the estimate. I will also send it to them. keep ticket open. Were waiting for the customer to call us back. ; ordrng 1 We49x28295 (Motor) and 1 Wh16x34317 (Blower wheel)

We serviced a

KITCHENAID WALL OVEN

Model KOEC530PSS00

Near Worcester, MA 01609

Glenn

Job Details: 01/24/2025

Installed door and hinges Dropped off door receivers not needed. Job complete

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Worcester, MA 01609

Glenn

Job Details: 01/24/2025

Installed parts tested all ok job complete ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Shrewsbury, MA 01545

Glenn

Job Details: 01/24/2025

Fridge is in warranty Found fridge is cooling properly. Customer misunderstood the user manual and was turning the temperature up instead of down I showed her how to correct the temperature all tested OK

We serviced a

MAYTAG RANGE

Model MFES8030RZ0

Near Holden, MA 01520

Glenn

Job Details: 01/24/2025

Tested for 240 at element only had 120 and the element is also open will need to order the switch and install parts ; ordrng 1 W10857622 (Switch Dual)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Springfield, MA 01118

Mike K.

Job Details: 01/24/2025

"Replaced water reservoir and valve. Ran dispenser until flowing, no leaking found"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Springfield, MA 01103

Mike K.

Job Details: 01/24/2025

"Replaced switch and interface, same with side. Quoted for mcu, no additional labor, also if proceeding reorder water level switch as it leaking and looks leaking or this part was opened previously.Saved estimate, no additional labor.; ordrng 1 W11616492 (Mcu) and 1 W11044866 (Pressure switch)"

We serviced a

GE WASHER

Model GFW650SSN0WW

Near Springfield, MA 01104

Mike K.

Job Details: 01/24/2025

Replaced fill tube and ran in normal cycle. No leak found and load in unit. Cancelled and ran drain and spin.

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near Northampton, MA 01062

Mike K.

Job Details: 01/24/2025

"Complaint of leaking ran out nit water n normal wash for 15 minutes. Took too off and no leaking found, removed bottom cover (left off as not needed for operation, and no leaking or signs of leaking. Took front of boot off and inspected with light and holes found, no leaking found. Some signs of previous leaking from front door, as hair/debris can brake seal, but not leaking at this time. Normal starting no from dispenser being opened as that will drip when pen/closed. Ran heavy duty cycle for 20 minutes and reinserted. No leaks found.There is a dehumidifier near unit plugged in but currently off, its water line is on floor and not in sump. Dryer also has a steam line but no signs of leaking there. Looks like supply water valve has been replaced and not leaking during testing. Drain is about three feet above unit and shows no signs of overflowing. No leaking from drain hose.No failure found at this time ; dspstn on spec-tagged invntry: 1 W11106747 BELLOW"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near Belmont, NC 28012

Ryan S.

Job Details: 01/24/2025

Customer complained while not using unit found unit had water accumulation. Found no voltage leaking to fill valve and fill valve drip filling into unit. Ordering new inlet valve. Scheduled return call for ; ordrng 1 W11684258 (Valve)

We serviced a

MAYTAG DRYER

Model MED7100DW0

Near Windsor Locks, CT 06096

Gary V.

Job Details: 01/24/2025

"Installed parts listed and cycled, tested fine.; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Suffield, CT 06078

Gary V.

Job Details: 01/24/2025

"Installed new control and motor and ran auto test, all functions test fine."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS2

Near Suffield, CT 06078

Gary V.

Job Details: 01/24/2025

"Inspected and found drain fault, found drain pump running but impeller sheared off, will order drain pump and inlet assy and submit estimate and call for return date.; rqstng P&A on 1 W11462456 (Drain pump) and 1 W11535094 (Inlet assy)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ01

Near Mount Holly, NC 28120

Ryan S.

Job Details: 01/24/2025

"Returned to compressor,evap fan and condenser fan. Installed fans fans working properly installed new compressor pulled vacuum for 20 minutes steady no leaks charged with 5.5 ounces are 134 a verified proper operation and frost pattern.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR and 1 WPW10143759 FILTER DRIER UV"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Mount Holly, NC 28120

Ryan S.

Job Details: 01/24/2025

Return to install sump valve and control board install parts ran unit to test for leaks. No leaks detected verified proper operation.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Milford, MA 01757

Aimee Z.

Job Details: 01/24/2025

Installed new slider and drain pump filled with water and drain no leaks ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS02

Near Norfolk, MA 02056

Aimee Z.

Job Details: 01/24/2025

In working now Cust want looked atCalled tech line spoke to richHad me put a straight edge across front by door switches and send photos to them at whirlpool Left side is warped whirlpool is none repairable Sr 7740160139a

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Wilbraham, MA 01095

Jorden

Job Details: 01/24/2025

"Arrived and found strike broken, replaced with new and tested fine. ; used 1 W11457841 (STRIKE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Enfield, CT 06082

Gary V.

Job Details: 01/24/2025

"Inspected and found evap fan not turning, checked voltage and only getting 56v at fan, voltage comes from main acu, needs main acu and also fan motor, will submit estimate and call for return date.; rqstng P&A on 1 WPW10464673 (Evaporator motor) and 1 W11035836 (Main acu)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKW2

Near Enfield, CT 06082

Gary V.

Job Details: 01/24/2025

"Inspected and found f8e4 fault for leak, found water feed connection at valve loose causing drip, tightened connection and cycled, tested fine."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Kannapolis, NC 28083

Johnny

Job Details: 01/24/2025

"Installed new harness. Ran calibration cycle, ran service cycle. Unit working as designed p."

We serviced a

WHIRLPOOL WASHER

Model ntw4519jw2

Near Spencer, NC 28159

Johnny

Job Details: 01/24/2025

Unit would not go into service mode; ordrng 1 W11607637 (Control board)

We serviced a

KITCHENAID OVEN

Model KOED530PBS00

Near Burlington, CT 06013

Ruben C.

Job Details: 01/24/2025

Checked unit found bottom door has a dent on right bottom side ordering outer door assembly in black stainless steel and nameplate; ordrng 1 W11600221 (Black stainless door) and 1 W10839793 (Name plate)

We serviced a

HOTPOINT WASHER

Model HTW200ASK1WW

Near Watertown, CT 06795

Andre

Job Details: 01/24/2025

Ck unit upon arrival and per customer unit started making noise at 1 point ran a few test and found unit operating also ran drain cycle and ask customer if noise he heard when running drain which he then confirm. Ran diagnostic and found fault code 19 ( UI state time out). Quite customer control and customer declined repair estimate

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Charlotte, NC 28262

Johnny

Job Details: 01/24/2025

Reached out to cx to collected labor. Customer refused to pay.

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Springfield, MA 01103

Jorden

Job Details: 01/24/2025

Ticket sent back so I could compile estimate. ; ordrng 1 W11616492 (CCU)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Farmington, CT 06032

Ruben C.

Job Details: 01/24/2025

Checked unit called techline they could not document could not give me a sr number unit was completely off an three way valve was clicking ran tests with techline per not getting correct voltage from power supply board per techline replaced power board and led board; ordrng 1 W10804160 (Led board) and 1 WPW10624574 (Power board)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204ESS2

Near Farmington, CT 06032

Ruben C.

Job Details: 01/24/2025

Checked unit found open winding on motor not washing unit is draining normal ordering sump assy and control; ordrng 1 WPW10605058 (Sump assy) and 1 W10854225 (Control)

We serviced a

MAYTAG WASHER

Model MVW5435PW0

Near Southington, CT 06489

Andre

Job Details: 01/24/2025

"Ck unit upon arrival and found water still inside unit. Check and found harness broken to drain pump. Install harness with clip and calibrate and run unit and unit is now operating to manufacturers specs ; used 1 W11643701 (Harness), and 1 w11755726 (CLIP) from stock"

We serviced a

1234567890 OTHER

Model n/a

Near Fort Mill, SC 29708

Caleb

Job Details: 01/24/2025

Rescheduled for Monday at 2. Facilitator at location stated that they dont run these type of panels in fridays. I rescheduled with her because I believe this is needed asap for whirlpool.; schdld next appmnt for 1/27 MON PM

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ0

Near West Springfield, MA 01089

Jorden

Job Details: 01/24/2025

"Arrived and found error codes F5E1 (lid switch error), F5E2 (lid lock fault), stored in system, customer also stated he had to break the door open to get the tenants clothes out. Verified ACU sending voltage to latch but latch not operating, ordering lid latch. ; ordrng 1 WPW10482836 (Lid latch)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 01/23/2025

Complaint washing machine is not working properly. I found complaint is true. I found error code 8-4 I found no water underneath dishwasher and float pan. I found float is indeed getting continuity across when float is down and no continuity across when float is up. I found unit does have proper voltage. I am ordering a control and a float for the repair ordering a wash motor as a precaution in case diverter is causing error. to replace control and float switch first to see if unit is still error iring out.; ordrng 1 W11545764 (Float switch) and 1 W11416362 (Wash motor) and 1 W11410066 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Watertown, CT 06795

Jimmy R.

Job Details: 01/23/2025

"Tested unit due to customer would run a cycle and unit would error out f0 e7 on each cycle they try, checked error and found F0e7 is a load detected wile running a clean cycle. Ran a diagnostics cycle and found unit washing very loud and clunking checked Gearcase and unit had oil spraying out on sides on cabinet Gearcase shaft had dropped and is loose causing the noise and causing friction on unit to think its in a clean cycle. Ran a calibration to reset and try to clear unit for customer for now will need to order a Gearcase, clutch and main cntrl customer will try calling manufacturer unit is only a month old if can be replaced with new that would be great if not he will let us know ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W11621180 (Cntrl)"

We serviced a

GE REFRIGERATOR

Model GNE25JSKDFSS

Near Agawam, MA 01030

Mike K.

Job Details: 01/23/2025

"Unit not cooling properly either section, a lot of ice build up in freezer on evap cover and bottom of unit, door not closing fully. Found fan was clogged and ice around evap fan harnesscleared ice from fan and harness and build up inside unit so door will now close. Fan not running. Ice pattern on evap shows that defrost has been working.led is on dim when door switch is closed, full brightness when opened.Unit will need evap fan and control"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Suffield, CT 06078

Gary V.

Job Details: 01/23/2025

"Inspected and found shield came dislodged and got damaged from pulley, will order and return.; ordrng 1 WPW10427633 (Shield)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Watertown, CT 06795

Jimmy R.

Job Details: 01/23/2025

"Checked over unit and found both sections not cooling and unit clicking over and over. Checked compressor no found relay clicking off on an overload tested compressor and found locked rotor, compressor faulty and needs to be replaced will order new compressor kit, couplers and drier, all parts tentative p/a ; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Coupler) and 1 W11504447 (Coupler) and 1 W11506621 (Coupler) and 1 W11109499 (Drier)"

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Easthampton, MA 01027

Jorden

Job Details: 01/23/2025

Tech was assigned as a helper;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ05

Near Springfield, MA 01109

Jorden

Job Details: 01/23/2025

"Arrived and found FF section cooling normally but FZ around 20?, found short frost pattern (took photo and attached to ticket), compressor drawing .4 amps, low side pressure in a vacuum and high side at 50 PSI. Contacted tech support and they made recommendations but customer very clearly stated to me that he is accepting no further repairs. SR # listed below, advised customer to contact manufacturer for further steps. SR #7740803245"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LV1

Near Springfield, MA 01109

Jorden

Job Details: 01/23/2025

"Arrived and found a small puddle of grease beneath the bake burner tube, took photos, attached photos and contacted tech support. Spoke with safety team as well, provided customer the SR # listed below. Customer manually cleaned with a vinegar & baking soda solution and a scratch cloth, reassembled and tested fine at 350? for 10 minutes. SR #7740801718"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near New Britain, CT 06051

Jimmy R.

Job Details: 01/23/2025

"Tested dryer and found unit not powering up checked voltage and found terminal block burnt on the black side, removed terminal block and replaced with new kit. Ran dryer and unit is now heating and working to specs ; used 1 279320 (TERMINAL BLOCK), and 1 279320 (TERMINAL BLOCK) from stock"

We serviced a

GE RANGE GAS

Model JGBP90

Near Suffield, CT 06093

Gary V.

Job Details: 01/23/2025

"Address is 308 Halladay dr. Inspected and found bake igniter worn out, quoted and she will call if wants repaired."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Tolland, CT 06084

Gary V.

Job Details: 01/23/2025

"Inspected and found main acu not sending voltage to unlock lid latch, will order parts and call when we can return.; ordrng 1 W11481722 (Actuator) and 1 W11513246 (Main acu) and 1 W11513248 (Lid latch)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW

Near New Britain, CT 06051

Andre

Job Details: 01/23/2025

Ck unit upon arrival and found unit at customer home is a GE but service was set up for whirlpool. Spoke with Nichole from office and inform customer she would need to contact her contract and have service set up properly for the GE and not whirlpool. Customer also did state she does not own a whirlpool range

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ2

Near Southbridge, MA 01550

Chris B.

Job Details: 01/23/2025

Complaint that washer is not filling up. Found loose connections. Adjusted wiring and unit working properly. Ran diagnostic cycles and all working normal.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW

Near Holyoke, MA 01040

Jorden

Job Details: 01/23/2025

"Arrived and installed lid, hinges and screws, tested fine."

We serviced a

MAYTAG DRYER

Model LDE5005ACE

Near Easthampton, MA 01027

Jorden

Job Details: 01/23/2025

"Arrived and found rattling coming from the vent tubing, adjusted and showed customer what I found. Unit is fully functional and tests fine."

We serviced a

GE DISHWASHER

Model PDT715SYN5FS

Near New Hartford, CT 06057

Ruben C.

Job Details: 01/23/2025

Replaced latch tested operation normal ran wash cycle normal door is closing normally

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Southington, CT 06489

Andre

Job Details: 01/23/2025

"Spoke with customer and provide customer with quote that was provided to me By Randy from office, also provide customer with option of paying full price or try contacting JennAir for another policy concession.parts thats needed if customer received policy concession W10271509"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Chicopee, MA 01013

Jorden

Job Details: 01/23/2025

"Arrived and found bad connection to drain pump, reattached and secured, tested fine."

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDF630PSM4SS

Near Springfield, MA 01119

Jorden

Job Details: 01/23/2025

"Arrived and found the UI lights up when pressed but no buttons are responding, cant cancel, start or choose any options. Unit needs new UI board. Part is discontinued, WD21X26052 office (LT) confirmed."

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Easthampton, MA 01027

Mike K.

Job Details: 01/23/2025

Replaced drain pump and unit is working properly ; dspstn on spec-tagged invntry: 1 WPW10605427 DRAIN PUMP

We serviced a

GENERAL ELECTRIC DRYER

Model GTD33GASK0WW

Near Northampton, MA 01060

Mike K.

Job Details: 01/23/2025

"Making loud noise when tumbling, found piece of metal scraping along edge of tub/ glides, removed and running smooth, heating verified"

We serviced a

LG LAUNDRY CENTER

Model WKEX200HBA/01

Near Amherst, MA 01002

Mike K.

Job Details: 01/23/2025

"Water and load in unit on arrival. Cs says unit not draining and been getting a leak. Put unit into spin cycle and drains by properly. Drain hose empties into spin no and is quite low, could siphon drain Ayer back into unit. Cancelled and ran a quick wash cycle. Took off back cover and took photo of unit mid cycle, no signs of leaking inside/under unit. No holes found in boot. Cs says it is intermittent and source cannot be found today, possible coming from dirt/hair on door."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near South Hadley, MA 01075

Mike K.

Job Details: 01/23/2025

"Water in unit on arrival, put on not drain and not draining. Pump is humming. Replaced drain pump. Ran normal cycle and cancelled, unit drained properly.Ran diagnostic cycle, both spray arms rotating. Heater operation verified; used 1 W10876537 (DRAIN PUMP) from stock"

We serviced a

MAYTAG DRYER

Model LDE5005ACE

Near Easthampton, MA 01027

Jorden

Job Details: 01/23/2025

"Arrived and found rattling coming from the vent tubing, adjusted and showed customer what I found. Unit is fully functional and tests fine."

We serviced a

WHIIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Sturbridge, MA 01566

Chris B.

Job Details: 01/23/2025

Complaint that the IM not working. Found cut wires on the door hinge area. Will order door and gasket. Mentioned to the customer to verify the door for any damages during shipping and to contact office. ; ordrng 1 LW11202405 (Freezer Door Stainless) and 1 WPW10247885 (Gasket)

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near New Britain, CT 06051

Jimmy R.

Job Details: 01/23/2025

Tech was assigned as a helper;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Charlton, MA 01507

Chris B.

Job Details: 01/23/2025

Complaint that the lighting is flickering. Found bad led module. Replaced part and unit working properly. Found bad gasket on the right hand door. ; ordrng 1 W11456679 (Gasket Door Left)

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