We serviced a
GE DISHWASHER
Model PDP715SYN0FS
Near Southington, CT 06489
Jimmy R.
Job Details: 03/01/2024
"Checked Over unit and found machine had been leaking from under unit and coming out of the front removed lower kick panel and found when running water was dripping from center of motor inspected unit further and found motor and sump leaking water due to not sealing anymore unit will need new sump,washer pump,diverter, sensor and clamps will order. Parts tentative p/a ; ordrng 1 WD19X25867 (Sump) and 1 WD19X25700 (Washer pump) and 1 WD19X26398 (Divirter) and 1 WD21X25468 (Pressure sensor) and 4 WD01X10104 (Clamps)s"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Thomaston, CT 06787
Jimmy R.
Job Details: 03/01/2024
"Checked over unit and found machine would heat up and start to smell, ran upper oven to 350 degrees and noticed unit giving off a smell of burnt food. Checked oven elements and found something spilled on elements causing it to burn and smell, checked over wires and vents and found vent had been giving off a Smell cleaned vent and advised customer on how clean cycle operates. Also found some mice had been in back of stove advised customer on issue with mice. Heated oven again and unit is now working to specs unit may take time to burn off advised to open windows and let unit run and burn off any last residue"
We serviced a
WHIRLPOOL DRYER
Model CED9150GW3
Near Ellington, CT 06029
Amanda R.
Job Details: 03/01/2024
Complaint not drying unit heating and blowing air through vent outside
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Charlotte, NC 28214
Jeff L.
Job Details: 03/01/2024
Spoke with (Derek) at tech support and we went thru some test and found the resistance on the inlet thermistor was high and concerns of possibly a bad motor. So I ordered what tech support said to make a repair will return 3-6-24 pmWP8577274W11549461WP6927772; ordrng 1 WP8577274 (Inlet thermistor) and 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Charlotte, NC 28269
Jeff L.
Job Details: 03/01/2024
Found RR suspension rod squeaking all needs to be replaced recScheduled for 3-8-24 pmW11130359; ordrng 1 W11130359 (Suspension rods)
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Ellington, CT 06029
Amanda R.
Job Details: 03/01/2024
D36 stuck button reset unit started white hot if continues to throw error would need new Ui
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Wrentham, MA 02093
Aimee Z.
Job Details: 03/01/2024
"F4e3 restricted ventFound the coils bad 2 had no ohmsReplaced and tested complete; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT , used 1 279834 (Coils) from stock"
We serviced a
SAMSUNG WASHER
Model WA49B5205A
Near Bellingham, MA 02019
Aimee Z.
Job Details: 03/01/2024
"Cust states has spin 2 times Couldnt get into diagnostics The drain pump isnt taking all water, nothing stuck in pump.Needs pump and Cntrl; ordrng 1 DC97-19289H (Drain pump) and 1 DC92-02393M (Control)"
We serviced a
MAYTAG M/W OTR
Model MMV4205DS0
Near Northbridge, MA 01534
Aimee Z.
Job Details: 03/01/2024
Found needs upper door switches and bracket left switch sticking.Also when close door control says door open.Called safety spoke to Robin @ safty There not covering switches and bracket 7738551203Cust not sure if want to repair
We serviced a
JENN-AIR MICROWAVE
Model JMV9186WS1
Near Grafton, MA 01560
Aimee Z.
Job Details: 03/01/2024
Wont start cuts out touch pad. Tested door switches are good but sloppy.Every other open close control says open and close door Tested voltage at the pcb 120Need control and replace door switches.And needs new grill hang by one screw with mover vent Cust buying new because of age
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Dallas, NC 28034
Ryan S.
Job Details: 03/01/2024
"Customer complained of noise when agitating. Found gearcase has slipped a bit causing noise when agitating, checked slider and took slider off and noise is coming from inner shaft . Ordering new gearcase and Washplate and 2xtimeframe. ; ordrng 1 W11449841 (Gearcase), rqstng P&A on 1 2xtimeframe (2xtimeframe), ordrng 1 W10902814 (Washplate)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Charlotte, NC 28269
Jeff L.
Job Details: 03/01/2024
Replaced all parts unit pre heated up to 350 degrees as programmed unit ran and checked okCall complete
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Dallas, NC 28034
Ryan S.
Job Details: 03/01/2024
Customer complained lid lock not locking. Ran service mode and all functions working. Tried lid lock several times and lid lock misfired once. Inspected lid lock and can see a little damage around plunger. Ordering lid lock. Scheduled return call for 3-8-24 am. ; ordrng 1 W11670519 (Lid lock)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Denver, NC 28037
Ryan S.
Job Details: 03/01/2024
Customer complained of drain issue. Foudn drain pump harness ripped off. Ordering drain pump and harness. Scheduled return call for 3-6-24 am. ; ordrng 1 W11590868 (Harness) and 1 W11399437 (Drain pump)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Denver, NC 28037
Ryan S.
Job Details: 03/01/2024
"Customer complained unit light not working, ran diagnostics and no error codes present. Ran component activation and door switch good because registered open and closed in diagnostics but light not coming on. Board not sending voltage to light when prompt. Ordering appliance control manager and also ordering halogen bulb due to possible damage from board going out. Unit is under 24 month warranty and is in warranty, scheduled return call for 3-6-24; ordrng 1 W10886919 (Halogen light bulb) and 1 W11325784 (Appliance manager board)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Stanley, NC 28164
Ryan S.
Job Details: 03/01/2024
Returned to install part ordered. Installed new UI panel. Ran test cycle. Verified proper operation and heating.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Waterbury, CT 06705
Jimmy R.
Job Details: 03/01/2024
Tested unit found customer having trouble with unit banging and going off balance inform and instruct customer on proper loading. Recalibrated unit and secure drain hose from banging against rear of unit . All operations now working as design
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Waterbury, CT 06706
Jimmy R.
Job Details: 03/01/2024
"Tested unit ran diagnostic found error F8E4 & F9E2 check Float and drain found some Water in float also found items hitting lower spray arm causing water to spray against the door and drip out onto pan. Check draining issue found filter clogged, clear filter and instructed customer of loading tall items and ran calibration. Unit now working to specs ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVWC5ESXW0
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 03/01/2024
Complaint timer is extremely soft washing machine keeps filling all the time during the middle of a cycle of the same time. The agitator is spinning. Has no resistance when spinning it by hand. customer said she tried to spin timer during the middle of a cycle. when issue occurred.time appears to be functional on normal wash as of now during testing.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 03/01/2024
Complaint door pops open during dry cycle usually within the first five minutes of cycle. I found hinges were bent. I adjusted hinges doors now staying closed properly doors now angled at that 10? incline like it should be instead of below 90. No additional issues found no error codes and diagnostic history. Incoming voltage is 123 across black-and-white 123 V across red and white 247 V across red and black Dryer is heating just fine as of right now.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Matthews, NC 28104
Jonathan J.
Job Details: 03/01/2024
"Complaint oven user interface is not functional customer went to press the cancel button, and as she touched the cancel button, the whole thing shut down. I found loose wiring at junction box behind oven thermal event that occurred in junction box. No additional issues was able to wiggle the wire and get everything to work properly, no error codes and fault history upon booting up unit did get warm and test cycle all elements. customer needs electrician cannot service junction box. Customer declined any and all repairs. None needed anyways."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 03/01/2024
"Complaints use your interface will not turn on randomly turns itself off in no matter what we do unplug it doesnt matter user interface will never turn back on then come back in a couple days try and use it and it works midway through the cycle, then cut itself off again. I found control board mocks connector where attaches to use your interface is loose. I found that the drum gasket is also loose. Has fallen off drum completely causing issues with the drum to grind on bulkhead. Will need user interface control, board and drum to fix. drum will be shipped directly to customer customer to inspect and call our office when part comes in.; ordrng 1 W11565020 (Control) and 1 W11378949 (Ui) and 1 W10508188 (Drum)"
We serviced a
WHIRLPOOL DRYER
Model WED8540FW0
Near Charlotte, NC 28206
Jeff L.
Job Details: 03/01/2024
Found dryer vent pinched behind unit with the way the room is designed there is no way to put it into position. Advised customer of situation. Tim is calling landlord to let them know situation as well.
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS05
Near East Longmeadow, MA 01028
Mike K.
Job Details: 03/01/2024
"Unit is a gas cooktop. Replaced harnesses, spark module and all burner lighting properly."
We serviced a
KITCHENAID RANGE
Model KERS505XSS03
Near East Longmeadow, MA 01028
Mike K.
Job Details: 03/01/2024
"Complaint of noise at control when oven is on. Cs said it was coming from vent below control, could stop by touching it, but comes back.Turned both ovens on and not making noise today.After preheat to 350 did get some noise. Looks to o be vents vibrating against metal plate below control. Was able to reshape so two do not touch. If continues would replace both vents and support"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near East Longmeadow, MA 01028
Mike K.
Job Details: 03/01/2024
Unit is under 1yr wp warranty per service bench. Broil support had broken while cs was away. Replaced and hanging securely.; dspstn on spec-tagged invntry: 1 W10909479 BROIL SUPPORT
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near East Longmeadow, MA 01028
Mike K.
Job Details: 03/01/2024
"Unit is under 1yr wp warranty per service bench.Stacked unit. Removed hot water hose and tested on both off and on position on house valve, no hot water.Not a unit failure. Advised if called again with no water to unit we would have to charge for call.; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Springfield, MA 01109
Mike K.
Job Details: 03/01/2024
"Unit is under 1yr wp warranty per service bench. Getting f8e4 error. Found water in catch tray, cleaned tray, cancelled on dishwasher and ran normal cycle. Filled fine and let run for several minutes empty, verified no leaks. Explained to customer how dish placement can cause leak, how unit catches water and sounds alarm, how to remove tray and clear error.; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Hartford, CT 06112
Chuck M.
Job Details: 03/01/2024
Replaced hinges and door switch. Tested and showed customer it works.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354ESS3
Near Windsor Locks, CT 06096
Gary V.
Job Details: 03/01/2024
"Inspected and found wash pump getting voltage but not pumping, replaced and cycled,tested fine.; dspstn on spec-tagged invntry: 1 W10805015 MOTOR/SUMP"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05BB
Near Springfield, MA 01107
Mike K.
Job Details: 03/01/2024
Replaced separator and verified door closing my fully.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Windsor, CT 06095
Gary V.
Job Details: 03/01/2024
"Inspected and found 7-1 fault for no heat, ohmed heater and tested fine. Main acu no longer sending voltage for heat. Will submit estimate.; rqstng P&A on 1 W11305303 (Main acu)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRQC506MPS
Near South Windsor, CT 06074
Gary V.
Job Details: 03/01/2024
"Inspected and found ice maker no longer producing ice, will order and call when part becomes available.; ordrng 1 W11455232 (Ice maker) and 1 W11455388 (Inlet valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Bristol, CT 06010
Jeremy B.
Job Details: 03/01/2024
Dishwasher not cleaning ran diag found wash motor error code. Ran self test found no water circulation. Wash motor getting 120vac. Replaced motor sump assy and ran self test all checks ok. ; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Ellington, CT 06029
Amanda R.
Job Details: 03/01/2024
Replaced evaporator fan connector for the wire harness in freezer wasnt connected good loose connection secured connector ; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Tolland, CT 06084
Amanda R.
Job Details: 03/01/2024
"Complaint when revving up to,high speed spin it vibrates a lot and when slowing down from high speed spin it vibrates a lot replaced suspension customer leveled and stabilized unit"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Coventry, CT 06238
Amanda R.
Job Details: 03/01/2024
F0e5 off balance f5e3 unlock failure F5e2 lock failure F8e1 valve bellow ripped replaced bellow spin was turned off on normal cycle ; used 1 W11314648 (BELLOW) from stock
We serviced a
KENMORE DISHWASHER
Model ="66517059400"
Near Somers, CT 06071
Gary V.
Job Details: 03/01/2024
"Inspected and both wash pump and drain pump running loud, and worn out, quoted cost of repairs."
We serviced a
WHIRLPOOL DISHWASHER
Model wdf520padm9
Near Chicopee, MA 01020
Chris B.
Job Details: 03/01/2024
Complaint that the unit is not turning on and the last time it ran they had a faint smell of burnt. Found poor electrical connections on the load side. Quoted for minor repairs. Replaced wire nuts and extra secured the nuts with electrical tape to have a better hold. Ran diagnostic cycle and all tested properly. Mentioned to the customer to run a few cycles to see it run through properly.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Belmont, NC 28012
Mitch H.
Job Details: 03/01/2024
"Removed and replaced timer and knob. Reassembled, test, timer now rotes correctly and easily. Dryer operating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPW1
Near Belmont, NC 28012
Mitch H.
Job Details: 03/01/2024
"Removed and replaced control and dispenser. Reassembled, tested, dispenser opened correctly and all other functions operating properly."
We serviced a
WHIRLPOOL RANGE
Model JGRP430HL05
Near Charlotte, NC 28278
Mitch H.
Job Details: 03/01/2024
"Removed and replaced ACU board, reassembled, tested. All functions and lights now operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Fort Mill, SC 29715
Mitch H.
Job Details: 03/01/2024
"Installed clamps on drain hose. Tested washer on bulky, deep fill cycle. Allowed unit to fill and agitate for several minutes, checked for leaks, none. Canceled cycle, allowed to drain, checked for leaks, none. Washer operating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fort Mill, SC 29715
Mitch H.
Job Details: 03/01/2024
"Checked and found freezer evaporator frosted over. Noise coming from evaporator fan hitting buildup. Ran diagnostics, fan, thermistors and heater all checked good. Changed defrost setting to every 8 hours and put unit into forced defrost. Advised customer to let defrost cycle run then turn cooling of and manually defrost freezer. Collected for service call on cc."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Lincolnton, NC 28092
Ryan S.
Job Details: 03/01/2024
Customer complained unit wont start. Goes from start to done after a few seconds. Ran service error diagnostic and long fill was only error codes. Ran service mode diagnostic and all funtions working but noticed valve making humming noise and valve starting and stopping when it should be on solid. Ordering new valve. No sediment in filters. Scheduled return call for 3-6-24 am. ; ordrng 1 W11513255 (Valve)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Mooresville, NC 28117
Robert A.
Job Details: 03/01/2024
"Cx complaint that the dryer gave a loud boom and flash, now it does not work. I inspected the unit to confirm the complaint. I found there was a thermal event at the terminal block. The block and power cord need to be replaced to resolve the issue. Im ordering the parts for the return visit. The cx is responsible for the power cord replacement.; ordrng 1 W11298298 (Terminal cover) and 1 279320 (Terminal block)"
We serviced a
KITCHENAID RANGE
Model KCGS950ESS05
Near Mooresville, NC 28117
Robert A.
Job Details: 03/01/2024
Cx complaint that the cooktop burner label print is too faint for her to clearly see. I inspected the unit to confirm the complaint. I found all burners work fine. The cooktop label print is according to designed. She needs to use a flashlight for her to see. However the current print darkness is normal. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Springfield, MA 01119
Mike K.
Job Details: 03/01/2024
"Replaced evap motor, verified operating no and good flow to the rf section; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Palmer, MA 01069
Chris B.
Job Details: 02/28/2024
Complaint that the unit is not cooling properly. Customer had someone come in and verify that it has a bad compressor. Verified found 120v to the start device but would trip. Verified with TS test start devices and used 2 new ones and both did the same thing. Bad compressor and will order parts for a return visit. ; ordrng 1 W11370574 (Compressor Kit) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier Tube) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 WPW10197428 (Start Device) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL DRYER
Model LER4634BQ1
Near East Windsor, CT 06088
Gary V.
Job Details: 02/28/2024
Inspected and found broken door switch. Quoted and he will call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near East Granby, CT 06026
Gary V.
Job Details: 02/28/2024
"Installed new compressor and ran vacuum for 20 mins, found no leaks, recharged system and started cooling, please allow 24-48 hours for temps to stabilize."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Agawam, MA 01001
Roger R.
Job Details: 02/28/2024
"Found unit not stable or level. Also drain hose pointing towards side of set tub. Releveled and stabilized unit, secured drain hose correctly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Ludlow, MA 01056
Roger R.
Job Details: 02/28/2024
Found door seal on refrigerator door not sealing properly. Heated door seal to allow to re-set and reseal properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/28/2024
Both sections not cooling properly. Making a gurgling noise and compressor loud. Ball of ice at top of evap. Has sealed system leak. Needs new compressor and evaporator and system leak checked with nitrogen. ; ordrng 1 W11580057 (Compressor) and 1 W11578004 (Evaporator) and 2 Xtratime (Xtra time)s
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Chicopee, MA 01020
Mike K.
Job Details: 02/28/2024
"Unit is under 1yr wp warranty per service bench. Complaint of leak each time used. Checked under unit on arrival and all dry, no water signs. Took off too, console and loosened back panel. Ran quick wash. Only leak found was at a belt hose connection, cold water, both ends. Attempted to tighten down and still a steady drip. Advised cs of source and suggested replacing hose, not part of new unit, so part not covered under warranty."
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Chicopee, MA 01020
Mike K.
Job Details: 02/28/2024
"Unit is under 1yr wp warranty per service bench. Taking a long time to dry. Gas dryer, verified heating and tumbling. Low air flow, checked exit of vent and clear, removed vent and good airflow from unit. Tube itself is clogged. Cs will replace/clean."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/28/2024
"Customer complained unit lights not working. Found no error codes stored. Found water temp lights were off because it was on tap cold setting. Showed customer when on tap cold lights will be off on water temperature. Ran service ,doe and all functions working. Started quick wash with customer to show how to start unit. Verified proper operation."
We serviced a
SAMSUNG OVEN
Model NX60A6511SS/AA
Near Gastonia, NC 28052
Ryan S.
Job Details: 02/28/2024
Customer complained unit wont work. Found c-f2 error. Control and touchpad needed. Ordering both parts. Informed customer office will call when parts come in and job is authorized. ; ordrng 1 DG94-04041B (Control) and 1 DG96-00850B (Control touch)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Bessemer City, NC 28016
Ryan S.
Job Details: 02/28/2024
Customer complained unit not washing dishes . Ran unit found sump error code. Ran quick wash found sump is humming but not running but proper voltage to sump. Needs new sump assembly. Informed customer office will call when part comes in. ; ordrng 1 W11680075 (Sump)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Mount Holly, NC 28120
Ryan S.
Job Details: 02/28/2024
Customer complained unit wont start. Found no error codes stored. Ran service mode and all funtions working. Found customer just didnt understand two step start method. Showed customer how to start unit. That if light is blinking its not running. If light is solid its running. Of lid is raised it needs to be started again. Verified proper operation
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/28/2024
Replaced evaporator motor assembly unit ran and checked ok with no leaksCall complete; dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Hartford, CT 06114
Chuck M.
Job Details: 02/28/2024
Customer complaint is that light in FF section is dim and flickering. Found LED out on module and right side door gasket torn. Ordered module and gasket. ; ordrng 1 W11043011 (module) and 1 W10830274 (gasket-fip)
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Sharon, SC 29742
Mitch H.
Job Details: 02/28/2024
"Removed and replaced control, now able to access all cycles and diagnostics. Attempted to run drain and spin, drain pump would not come on. Checked and found no power going to drain pump. Checked continuity of drain pump wires and found one wire open. Inspected and found no visible breaks in wires. Ordering harness. Checked part availability and scheduled return for 3/4 AM.; ordrng 1 W11591637 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/28/2024
Ran diag found heater fault. Ran self test and heater came on. Will order and replace control. ; rqstng P&A on 1 W11637583 (Control)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/28/2024
Installed all. We parts and ran self test all checks ok
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/28/2024
Used a Dremal and pointed off the bracket on element. Heated to 350 and ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Hadley, MA 01035
Chris B.
Job Details: 02/28/2024
"Complaint that the unit is not cycling through correctly. Found error code F7E8. Replaced lid lock. Ran two diagnostic cycles and unit running normal. Found control board not responding correctly in two of the diagnostic tests.verified all connections and all is good in that side but control board has issues when locking and unlocking even its the new lock.; ordrng 1 W11624943 (Control Board), dspstn on spec-tagged invntry: 1 W11457841 STRIKE , used 1 W11394572 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS1
Near Springfield, MA 01104
Roger R.
Job Details: 02/28/2024
Found unit has a failed right front burner control. Quoted $79.99 for new control $169. Ok for burner. and $199 labor rate. Cust declined repair
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Springfield, MA 01109
Roger R.
Job Details: 02/28/2024
Installed new drain pump and tested. All okay. Unit under additional warranty period from rent a center.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Springfield, MA 01118
Roger R.
Job Details: 02/28/2024
"Found unit has a bad defrost heater. The connector on the brown wire has come loose and not making a good electrical connection. Unit will need a new heater assembly. Quoted $152.99 +tax for heater and $239 labor rate. Defrosted unit and will order heater. ; ordrng 1 W11650662 (Heater, defrost)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/28/2024
"Dishwasher is currently located at Quittin city, A/V, and appliances. Dishwasher top left corner appears to have been crushed dented in on the inner door panel. User interface is cracked on the same corner vent is also cracked and so is the outer door panel. The seal is missing a piece where it got split as well. Parts are on back order and ordering several parts. Customer has outer door panel at the store, no issues or damage seen with the door panel as of right now. ; ordrng 1 W11612307 (Ui) and 1 W11213719 (Seal) and 1 W11684259 (Vent) and 1 W11637956 (Inner door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/28/2024
"Replaced all parts ordered also replaced drain pump unit ran and checked ok with no leaksCall complete; dspstn on spec-tagged invntry: 1 W11175771 VALVE , used 1 W10876537 (Drain pump) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/28/2024
"Complaint washing machine, making loud, banging noises vibration, grinding noises. During last five minutes of the wash cycle. I found noise. customer. I inspected washing machine thoroughly did not find anything wrong with suspension rods. Did not find anything wrong with gearcase did not find anything else wrong or and no error codes and fault history"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/28/2024
"I replaced all previously ordered parts. I tested operations. No additional issues found no abnormal noises heard everything is working properly as of right now. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10902814 WASHPLATE , and 1 W11239857 BELT"
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51EC0A500
Near Charlotte, NC 28214
Robert A.
Job Details: 02/28/2024
Cx complaint that the units upper oven is not heating. I inspected the unit to confirm the complaint. I found no error codes and ran both oven to 350 degrees. The bottom oven heated fine but the upper oven did not heat well. The oven reached 135 degrees. The unit needs a new control board and control panel to resolve the issue. I quoted the cx and collected the service call by check.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Charlotte, NC 28214
Robert A.
Job Details: 02/28/2024
"Cx complaint that the units heater remained on at the end of a cycle. I inspected the unit to confirm the complaint. I found no error codes. The unit is wired to switch above the counter, the power is intermittent and make static/sparking noise while in the on position. I checked the wire harness behind the panel, the heater and power wires were melted to the inner door insulation. I separated the wire and insulated them in e tape. The switch needs to be repaired to resolve the issue. The DW itself is fine. I called WP safety to document the issue.Sr7738552125"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/28/2024
"F6e3 and f8e6. Ran service diagnostic Manuel service mode all funtions working , unit filled with washer and started washing, customer complained of noises but found pump was making normal noise. Ordering new acu for f6e3 error. Cant find issue with f8e6 error but possibly pressure sensor on acu causing issue which will be resolved with new acu. Also ordering new UI , customer said she couldnt get unit to respond to commands the other day. Ran hmi test and found start pause button is intermittently not working. Ordering new UI control panel. Issues with unit getting off balance are from customer not properly loading clothes, informed her she can wrap clothes around agitator that she needs to make Little piles and referenced use and care guide. Scheduled return call for 3-4-24 pm. ; ordrng 1 W11621180 (Acu) and 1 W11478525 (Ui panel)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/28/2024
"Returned to install lower oven bake element. Replaced element, ran bake 350? verified proper operation."
We serviced a
KITCHENAID DISHWASHER
Model KUDW03CTBLO
Near Mooresville, NC 28117
Robert A.
Job Details: 02/28/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 8194001 DOOR LINK KIT
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Mooresville, NC 28115
Robert A.
Job Details: 02/28/2024
"Cx complaint that the units cooktop is splintering from the outer edge. I inspected the unit to confirm the complaint. I found the oven has splintered and separating from the left outer edge. The condition is not from user neglect, the unit needs a new cooktop to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11381329 (Cooktop (white))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Mooresville, NC 28115
Robert A.
Job Details: 02/28/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Huntersville, NC 28078
Robert A.
Job Details: 02/28/2024
"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found an error code: f7e4. I checked under the unit, the slider clutch is in good condition. The lower harness to the drain pump has separated and needs to be replaced. Im ordering the part for the return visit. ; ordrng 1 W11568984 (Lower harness) and 1 W11195971 (Stator) and 1 W10754448 (Clutch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Huntersville, NC 28078
Robert A.
Job Details: 02/28/2024
Cx complaint that the unit is not washing the clothes well. I inspected the unit to confirm the complaint. I found an error code: f7e5. I checked the actuator and found the actuator arm broke. The unit needs a new actuator to resolve the issue. I installed a new actuator from TS and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near East Hartford, CT 06108
Amanda R.
Job Details: 02/28/2024
"Gear case leaking oil all underneath ; rqstng P&A on 1 W11550891 (Wash plate) and 1 W10528947 (Hub) and 1 W11454734 (Gear case) and 1 W10006384 (Belt) and 1 W10597177 (Actuator) and 1 W10721967 (Clutch) and 1 W10677723 (Motor) and 1 W10625046 (Capacitor), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near McConnells, SC 29726
Mitch H.
Job Details: 02/28/2024
"Entered diagnostics, cleared error codes. Unplugged washer, removed and replaced pressure switch and hose. Reassembled, ran diagnostics cycle, completed properly with no issues. Exited diagnostics, ran quick wash cycle, operating properly."
We serviced a
KITCHENAID OVEN
Model KOCE507ESS09
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 02/28/2024
"Fireplace main control user interface ordered was the wrong part number and is way too wide for the size oven. Part not needed anyways issue customer was having with turntable was an options settings feature, where if you go into options settings you can turn on and off the turntable motor, when the customer starts the oven, the turntable will stay off and have a little icon do noting that turntable is off forcing customer to turn on turntable manually. No additional issues found with microwave or oven. Microwave is heating fine and oven has been heating fine with no issues per customer."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/28/2024
Complaint when extra power button is enabled customer hears a grinding noise coming from underneath washer and randomly whenever they wash whites they will have tan streaking on random clothing. Rob per manufacturer rust is not rust is washplate pinching file number 7738569661. ; ordrng 1 W10902814 (Washplate) and 1 W11260238 (Rotor) and 1 W10734521 (Slider) and 1 W11624943 (Control)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2311PF2
Near Attleboro, MA 02703
Aimee Z.
Job Details: 02/28/2024
Installed new ice bin and dispensced ice paddle Working as intended.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 02/28/2024
Cust stated noisyRan diagnostics all sounded as intended
We serviced a
BOSCH RANGE HOOD
Model DHD865AUC
Near Norfolk, MA 02056
Aimee Z.
Job Details: 02/28/2024
Outlet polarized and groundedNot going up or down and vent motor not working Tested power at black and white from switch 0 volts To motor that raise vent upParts no longer available
We serviced a
GE REFRIGERATOR
Model GNE25JSKGFSS
Near Franklin, MA 02038
Aimee Z.
Job Details: 02/28/2024
Steamed out freezer and installed new fan and defrost term . Had to cut and splice into old harness.I wrapped in electrical tape so no water would get in.Complete
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/28/2024
I replaced ui I tested ops no additional issues found.
We serviced a
LG REFRIGERATOR
Model LFXS26596S/00
Near Franklin, MA 02038
Aimee Z.
Job Details: 02/28/2024
Found fridge and freezer no cool . the compressor amps high running at 6 ampsTheres oil by connection loc ring by condenser fans.Needs compressor and leak check. Advised Cust needs seal system workCust buying new fridge
We serviced a
MAYTAG DRYER
Model MED8200FC2
Near Bellingham, MA 02019
Aimee Z.
Job Details: 02/28/2024
"Found the dryer needed a tune up kit, replaced and tested .Also found the vent was to long, shorted by 1 foot for more direct air flow; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"
We serviced a
KITCHENAID OVEN
Model KSDG950ESS3
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/28/2024
Customers complaint is oven making an abnormal noise a few mins after cycle starts found fan blade hitting guard. Was able to adjust all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/28/2024
Not completing wash. Found cold screen clogged. Cleaned and ran self test all checks on.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 02/28/2024
"Tested unit install control ,harness and switch ran cycle test unit now cycling cold water. machine operating as manufacturer specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 02/28/2024
"Tested ice maker and found unit would not cycle and make ice found tray full of frozen cubes but never cycles them out, tried resetting ice maker and no power. Checked voltage and ice maker is receiving proper voltage ice maker bad. Replaced ice maker and cycled found ice maker now filling and cycling properly ; dspstn on spec-tagged invntry: 1 WPW10300022 ICE MAKER , used 1 W11546935 (ICEMAKER) from stock"
We serviced a
JENN-AIR RANGE
Model JJW2430DP02
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/28/2024
I replaced ui I tested operations no additional issues found.
We serviced a
MAYTAG RANGE
Model MET8800FZ01
Near Meriden, CT 06451
Jimmy R.
Job Details: 02/28/2024
Ran both ovens to 350 degrees and found ovens getting to temp checked with Thermocouple and temp was reading 350 degrees let oven cycles 3 times and recheck temperature reading 350 degrees. Spoke with technical support and recalibrated oven replace sensors and unit is operating properly Sr#7738400325