Service History 46 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near East Hartford, CT 06118

Jeremy B.

Job Details: 07/11/2023

Customers complaint is washer making a clicking noise. Ran all test and found no abnormal noise cant duplicate any problems.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near East Hartford, CT 06118

Jeremy B.

Job Details: 07/11/2023

Not cooling properly. Found heavy ice build up on evap. Thawed ice and found loose brown wire at heater. Secured wire all checks ok.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near East Hartford, CT 06118

Jeremy B.

Job Details: 07/11/2023

Found hole in drain hose causing a leak. Needs new. ; ordrng 1 W11414944 (Drain hose) and 1 WP285655 (Clamp)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 07/11/2023

Both sections not cooling and not making any ice. Ran test 4 in diag and found weak frost pattern. Needs new compressor and unit leak checked. Compressor covered for 10 years. If there is a leak in the evaporator it will not be covered. Customer owes $292.50; ordrng 1 W10832994 (Compressor) and 1 Xtratime (Xtra time)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near East Hampton, CT 06424

Jeremy B.

Job Details: 07/11/2023

Installed new basket and tested washer now spinning as should all checks ok.!

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near East Hampton, CT 06424

Jeremy B.

Job Details: 07/11/2023

Installed new racks and manifold. Tan test all checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW

Near Longmeadow, MA 01106

Chris B.

Job Details: 07/11/2023

Complaint that the top rack is broken. Found broken wheel on the top rack. Replaced part and unit working normal.; used 1 W10712395 (ADJUSTER) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFW0

Near Springfield, MA 01108

Chris B.

Job Details: 07/11/2023

Replaced part and unit running normal. Ran diagnostic cycle and all tested properly.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Springfield, MA 01109

Chris B.

Job Details: 07/11/2023

Replaced part and ran a diagnostic cycle and unit tested out normal. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR

We serviced a

KENMORE DISHWASHER

Model 665.13543N412

Near Springfield, MA 01118

Chris B.

Job Details: 07/11/2023

F7E1 F8E2 found broken float and bad dispenser quoted parts and labor but customer decided to go another route.

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Mendon, MA 01756

Angel R.

Job Details: 07/11/2023

Installed new idler pulley. Tested ok.; used 1 279640 ( IDLER PULLEY) from stock

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Worcester, MA 01610

Angel R.

Job Details: 07/11/2023

"Found both gaskets torn at the corners, will order new.; ordrng 1 W10838574 (gasket-dor) and 1 W10861499 (gasket-dor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Charlotte, NC 28227

Vincent O.

Job Details: 07/11/2023

Found water supply turned off to dishwasher. Turned water on and tested. All functions check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Worcester, MA 01604

Angel R.

Job Details: 07/11/2023

"Installed valve, tested ok.; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Winsted, CT 06098

Martino S.

Job Details: 07/11/2023

"Check unit as per customer not making ice, check water supply on water to unit. Cycle ice maker on not water to ice maker. Check voltage to valve correct and valve activate. Check for fill tube blockage tube normal, check water filter head found water filter cartridge was not seated correctly into filter head. Reconnect water filter and check ice maker cycle and fill and ready to harvest, unit working to specs."

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Sharon, SC 29742

Mitch H.

Job Details: 07/11/2023

"Checked and tested washer, no stored error codes. Ran manual tests for agitate and spin, no issues found. Customer said tub bangs in spin. Checked and found excessive movement in tubes. Requesting P&A for suspension rod kit.; rqstng P&A on 1 W11217817 (Suspension kit)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Charlotte, NC 28214

Robert A.

Job Details: 07/11/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Mount Holly, NC 28120

Robert A.

Job Details: 07/11/2023

Cx complaint that the unit is still making a whistling noise while it spins. I inspected to confirm the complaint. I found no error codes. I checked the cam kit and the clutch has marks from the slipping belt. The unit needs a new belt. It says I have 1 for TS but I dont hav one. Im ordering the part for the return visit.; ordrng 1 W10721967 (Cam kit)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Worcester, MA 01606

Angel R.

Job Details: 07/11/2023

Unit is sharing power on one outlet with a refrigerator and a small range. Advised customer unit needs to stand alone on its own circuit. Started right up for me and had no error codes stored.

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Avon, CT 06001

Ruben C.

Job Details: 07/11/2023

Checked unit found panel not responding on all buttons getting error code for stuck key

We serviced a

WHIRLPOOL WASHER

Model WFW9500TW01

Near Farmington, CT 06085

Ruben C.

Job Details: 07/11/2023

Checked unit found drain clogged removed item tested normal

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS

Near Farmington, CT 06085

Ruben C.

Job Details: 07/11/2023

Checked unit found magnetron is not heating gave cust estimate for magnetron if its made accessable if not it will be 169.00 for helper; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS00

Near Burlington, CT 06013

Ruben C.

Job Details: 07/11/2023

"Checked unit found no power unit completely off replaced main board still same getting 120 volts at Orion board but not sending to rest of unit ordering board and touch panel control; rqstng P&A on 1 W11131873 (Control) and 1 W11099340 (Touch board), dspstn on spec-tagged invntry: 1 W11333076 CNTRL-ELEC"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Bristol, CT 06010

Ruben C.

Job Details: 07/11/2023

Replaced motor housing and blower wheel tested operation normal heating normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Rock Hill, SC 29732

Mitch H.

Job Details: 07/11/2023

"Unable to duplicate noise at time of visit. Customer played a recording of noise from his phone. Called tech line spoke to Chris SR#7736829813 , he believes it is being caused by high water pressure. Thinks valve begins chattering after a few months as it weakens due to pressure. Advised customer that he should have water pressure checked. Requesting P&A for valve.; rqstng P&A on 1 WPW10341329 (Valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Fort Mill, SC 29707

Mitch H.

Job Details: 07/11/2023

"Tested and ran diagnostics. Found F7E1 heater error and F3E3 OWI error. Oh Ed heater, found it open. Requesting P&A for heater and sensor.; rqstng P&A on 1 W10703867 (Heater) and 1 W11084121 (OWI sensor)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Fort Mill, SC 29708

Mitch H.

Job Details: 07/11/2023

"Tested and found dryer operating properly but vent hose left too long and crimped restricting airflow. Shortened hose, retested, now has proper airflow."

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Fort Mill, SC 29715

Mitch H.

Job Details: 07/11/2023

"Removed and replaced lid and hinges. Tested, lid locking properly and washer operating correctly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Charlotte, NC 28210

Jeff L.

Job Details: 07/11/2023

Found dishwasher pouring water from around the seal on sump assembly and cosmetic damage on front left corner the customer did not see the damages until I pointed them out. This unit has been dropped and has some damages. My concern is the bottom flange where the sump assembly sits is damaged not allowing the sump to seal properly. The customer said this unit is brand new and just installed they are gonna reach out to Ferguson for a replacement. At this time Im closing this ticket.(Call complete)

We serviced a

BOSCH DISHWASHER

Model SHE68T56UC/02

Near Shrewsbury, MA 01545

Angel R.

Job Details: 07/11/2023

"Installed valve, tested ok."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Shrewsbury, MA 01545

Angel R.

Job Details: 07/11/2023

"Ran diagnostics, found F6E2 communication error. Will have to order new control and UI as UI is unresponsive and I cannot activate any diagnostic cycle or any cycle at all.; ordrng 1 W11400681 (Control) and 1 W11115285 (panel-cntl)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs315snhb00

Near Northampton, MA 01062

Mike K.

Job Details: 07/11/2023

Cleared clogged drain and ice build up.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Northampton, MA 01062

Mike K.

Job Details: 07/11/2023

"F7e1, tachometer error. Basket spins freely. Replaced actuator assy. Ran self diagnostic test, went through all steps fine. Was a short squeak each time it spun basket replaced belt and ran test again, sound is gone..; used 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Belchertown, MA 01007

Mike K.

Job Details: 07/11/2023

"Unit under 1yr wp warranty. Cs was microwaving popcorn, unit sparked and melted, turn table, motor and roller. Gear will not come off shaft, melted.Called techline. Sent photo. Sending for review, whirlpool will contact customer."

We serviced a

WHIRLPOOL DRYER

Model WED5800BW0

Near Belchertown, MA 01007

Mike K.

Job Details: 07/11/2023

"Replacedshaft and dryer kit components, dryer running smooth, heating properly.; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW11

Near Torrington, CT 06790

Martino S.

Job Details: 07/11/2023

Check unit as per customer door not closing correctly. Doors were transferred to other side of unit and gaskets were not seal correctly they separated from the frame of the unit. I adjusted doors hinges and heated up gaskets to farm seals around the doors then check doors sealing to specs and working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Charlotte, NC 28215

Vincent O.

Job Details: 07/11/2023

Found aftermarket ice maker previously installed when leak began. Tube not lined up with fill cup. Ice maker has since been removed but fill tube left in. Fill tube not sealed and letting warm air in unit. Removed fill tube and sealed with permagum. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Troutman, NC 28166

Mark C.

Job Details: 07/11/2023

Unit is throwing a long fill error due to a faulty cold water valve. Replaced valve unit is fully operational.; used 1 W11165546 (Valve) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/11/2023

I replaced evap cover and thermistor left last visit I tested operation unit is cooling fine no additional issues found water is dispensing fine.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 07/11/2023

"Complaint washing machine not working. I found upon arrival drain pump has no voltage getting to it. I found control blown fuse. Do you wanna ask correct polarity and voltage getting to control. I found new control is completely defective. Washing machine will not turn on at all. installed new drain pump as resistance was 38.2 unit also need harness and control to fix. ui is fine.; ordrng 1 W11543994 (Control), rqstng P&A on 1 W11590868 (Harness), used 1 W11399437 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW3Q

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 07/11/2023

Missing Gearcase washplate am rescheduling for Tuesday am. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT

We serviced a

SAMSUNG REFRIGERATOR

Model RF22R7351SR

Near West Hartford, CT 06117

Chuck M.

Job Details: 07/11/2023

Installed ice maker and advised customer to allow time for ice production. ; dspstn on spec-tagged invntry: 1 DA97-13718C ICE MAKER UNDER 25 CUBE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Torrington, CT 06790

Martino S.

Job Details: 07/11/2023

Check unit as per customer complaint not cooling. Remove evaporator cover found no frost on evaporator only a solid ball of ice on upper right of coil. Check compressor very hot to the touch and takes awhile to click on and off. Seal system issue and customer state he wants replacement unit. Customer calls up Lowes place of purchase and they promise to replace unit.

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Wolcott, CT 06716

Martino S.

Job Details: 07/11/2023

"Check unit as per customer complaint making noise and not heating properly. Turn unit on to heating cycle unit make loud squeaky noise and found lots of lint build up in blower housing, vent trap and between door glass. Replace pulley, vacuum lint trap, blower housing, floor base of unit and take door apart and vacuum between glass. Put unit back together and tested unit for noise and heating, unit tested working to specs and inform customer to clean vents.; used 1 279640 (Pulley IDR) from stock"

We serviced a

KENMORE DRYER

Model 110.64722400

Near Catawba, SC 29704

Jonathan J.

Job Details: 07/11/2023

Complaint dryer is not getting hot. I found heating element is open in Replaced Hanging nelley Monroe Tested operations. No additional issues found I did find vent flap. Outside is completely missing. Dryer is working fine though. ; used 1 279838 (ELEMENT) from stock

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Catawba, SC 29704

Jonathan J.

Job Details: 07/11/2023

I replaced parts calibrated working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV05

Near Lancaster, SC 29720

Jonathan J.

Job Details: 07/11/2023

"Complaint, not dispensing water making very very little ice. I found water restriction new build. Waterline pinched, and on top of the waterline being pinched filter was clogged. Unfinished line. Removed water filter unit house. Great water pressure unit working fine now no issues."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Heath Springs, SC 29058

Jonathan J.

Job Details: 07/11/2023

"Complaint squealing noise like a duck. I found noise is not a squealing but grinding noise customer has a video of cam grinding noise I replaced cam and actuator calibrated still making cam noise. Am ordering Gearcase and cam. Gearcase shaft goes up and down when push pulled from below. ; ordrng 1 W10721967 (Cam) and 1 W11449840 (Gearcase) and 1 W10752283 (Washplate) and 1 W10752187 (Screw) and 1 W11551646 (Spanner nut), used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Manchester, CT 06040

Chuck M.

Job Details: 07/11/2023

Installed control. Advised customer to allow time for ice production. ; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE and 1 W11196400 CNTRL-ELEC

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Manchester, CT 06042

Chuck M.

Job Details: 07/11/2023

Customer complaint is that ice maker does not make ice frequently. Ran diagnostics and attempted harvest cycle but got no response from ice maker. No feedback. Ordered ice maker. ; ordrng 1 W11546935 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/11/2023

"Customer complaint is that refrigerator was not cooling properly. Inspected and found ice buildup on evaporator. Cleared ice buildup and found fan not running. Replaced harness from T/S. UI is not legible. Ordered UI. ; ordrng 1 W10848301 (cntrl-elec), used 1 W11087438 (EVAP MOTOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Windsor, CT 06095

Chuck M.

Job Details: 07/11/2023

Customer complaint is that refrigerator is not cooling properly. Inspected and found ice ball in right hand corner of evaporator. Fans and compressor are running. Sealed system issue. Inefficient compressor. Quoted P&L. Customer will buy new.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near East Granby, CT 06026

Chuck M.

Job Details: 07/11/2023

Customer complaint is that refrigerator was leaking. Inspected and found ice underneath deli drawer. Found intake vent covered in ice. Cleared ice and intake air vent. Checked for leaks from valve and reservoir section. No leaks found in area.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Simsbury, CT 06081

Chuck M.

Job Details: 07/11/2023

Customer complaint is that washer is noisy. Ran manual test cycle and during high speed spin washer got very loud when spin cycle was stopping. Ordered Gear Case and Cam; ordrng 1 W11449840 (Gear Case) and 1 W10721967 (drive pulley)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Charlotte, NC 28226

Jeff L.

Job Details: 07/11/2023

Customer said the unit through a F zero 37 fault code I could not find that fault code anywhere in service bulletins or on a whirlpool website. The unit was working normally at the time of visit a previous service company had been out twice on this complaint I found One of the caps on the board was barely soldered onto the board so at this time I have ordered a board to put on this unit.; ordrng 1 W11419171 (Control boardp)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Charlotte, NC 28226

Jeff L.

Job Details: 07/11/2023

Unit was working when I got there. The unit said that her kids were getting water on the controls on top of dishwasher door and it would stop working and then after a couple of days it would work again. I advised the customer that the panel was not designed to get wet. The loading of the dishwasher needs to include not getting water on panel. I advised the customer that warranty would not pay for such a failure if knowingly getting panel wet. At this time unit is running and checked ok(Call complete)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS3155DHZ08

Near Charlotte, NC 28270

Jeff L.

Job Details: 07/11/2023

Found unit completely dead upon arrival. Checked receptacle in wall and had 0.00 voltage. Went to breaker box and found fridge breaker tripped. Reset breaker fridge came on compressor was running along with all other components. Put unit into diagnostic mode and had no fault codes. I advised customer that if breaker trips again I would have a electrician come out to check wiring and breaker. At this time unit is running and checked ok.(Call complete)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Matthews, NC 28104

Jeff L.

Job Details: 07/11/2023

"Customer says unit is knocking loud in spin cycle. I ran unit through test mode and found no fault codes. I ran unit thru drain and spin the unit was knocking slightly. I found the machine unlevel on right side the floor is lower on right side than left side. I had to adjust the legs all the way around the unit to level it. The unit is only 4 months old, the suspension rods are in good condition. The customer says when it starts banging she comes and lifts the lid and the clothes are (STILL EVENLY DISTRIBUTED). I cannot get unit to duplicate problem. Gonna advise customer to make sure the clothes are evenly distributed. I also advised that small loads can be worse than heavy loads. I advised customer to use machine and if needed to call back.(Call complete)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Indian Trail, NC 28079

Jeff L.

Job Details: 07/11/2023

"Customer had us out in January we found no fault with unit due to customer defrosting the unit. I found evaporator cover froze up and not running in fresh food section of fridge. I checked service pointers and found one in regards to temp sensor being tight against the line, drain pan being level ,and good screws ,good defrost drain line. All checked good because this is a new fridge and been doing this since it was purchased and they have defrosted it down many times. We carry stock sensor and fan motor. We dont carry the heater part# W11226501. I recommend replacing all parts for defrost cycle to ensure a good repair.; ordrng 1 W11226501 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Simsbury, CT 06092

Chuck M.

Job Details: 07/11/2023

Customer complaint is that ice maker shut off arm kept coming off. Inspected and found shut off arm missing. No signs of anything obstructing arm. Ordered ice maker shut off arm. ; ordrng 1 WPW10474785 (arm-shut) and 1 W11542654 (Ice Maker)

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Tolland, CT 06084

Roger R.

Job Details: 07/11/2023

"Found unit cycling on overload with a bad compressor. Will need new compressor and filter drier. Will order and return to install asap. ; ordrng 1 W11580057 (Compressor) and 2 W11506619 (Coupler, suction line)s and 1 W11578570 (Coupler) and 1 W11661102 (Tube, process) and 1 W11109499 (Filter) and 1 W11504445 (Coupler, heatloop) and 1 W11504447 (Coupler, capillary) and 1 2timeframe (Extra time)"

We serviced a

JENN-AIR WALL OVEN

Model JJW2827DS01

Near Tolland, CT 06084

Roger R.

Job Details: 07/11/2023

Found unit working but had stored error code for stuck key. F2E1 which indicates a stuck key on control panel. Recommend replacing control panel W11236899

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM0

Near Coventry, CT 06238

Roger R.

Job Details: 07/11/2023

Found unit filling okay. Water had been off since last suspect low water volume caused ice maker to double fill and flood. Filled three times and no leaking.

We serviced a

WHIRLPOOL WASHER

Model WTW4810EW1

Near Coventry, CT 06238

Roger R.

Job Details: 07/11/2023

Found unit working okay at this time. Ran diagnostics and checked bottom of washer. All looks okay and no error codes.

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Coventry, CT 06238

Roger R.

Job Details: 07/11/2023

Installed new main control due to error codes F6E2 and F6E3 and not responding correctly. Both codes indicate a bad control. Installed new control and ran load size calibration. ; dspstn on spec-tagged invntry: 1 W11429620 CNTRL-ELEC

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Sterling, CT 06377

Roger R.

Job Details: 07/11/2023

"Found foreign object in drain pump. Cleared and retested, all okay."

We serviced a

LG REFRIGERATOR

Model LFX25973D/00

Near Pomfret, CT 06259

Roger R.

Job Details: 07/11/2023

Installed new defrost drain tube and cleared ice from evaporator drain area.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Woodstock, CT 06282

Roger R.

Job Details: 07/11/2023

"Found food in refrigerator section too cold and freezing. Found ice and frost on air tower and damper door not closing when cooled. Also customer complained of control not staying where set but reverting back to recommended setting without any input. Will order control and damper door. ; ordrng 1 W11133099 (Damper, door) and 1 W11082783 (Board, fountain)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Worcester, MA 01605

Gary V.

Job Details: 07/11/2023

"Arrived to repair and unit was infested with cockroaches. Left parts with customer. Advised customer to call manufacturer for repair options.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504433 COUPLER , and 1 W11506619 COUPLER 8 NK MS 00"

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS5

Near Charlotte, NC 28277

Ryan S.

Job Details: 07/11/2023

"Customer complained unit runs without stopping. Upon arrival ran diagnostics and found 10-1, 8-3, 6-6, and 3-3 errors. Multiple errors with root cause of control,board. Also had bad turbidity sensor. Quoted 754$ customer wanted to buy new unit. Ollie Ted trip fee and sent estimate."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Charlotte, NC 28277

Ryan S.

Job Details: 07/11/2023

Installed new bin and ice bin door. Reason. Verified property seal . Informed customer not to put heavy things in ice bin door compartment.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Charlotte, NC 28277

Ryan S.

Job Details: 07/11/2023

"Return to install foam suppprt to door gaskets, heated area and parts and installed gasket per instructions sent to email. Verified proper seal and operation."

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Charlotte, NC 28277

Ryan S.

Job Details: 07/11/2023

Customer complained of noise. Found cam had came loose. Found no locktite on nut. Put locktite on nut and tightened cam down. Ran Manuel service mode and all functions working properly. Ran normal wash cycle for customer to show unit working properly.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Charlotte, NC 28269

Vincent O.

Job Details: 07/11/2023

Found drain hose not attached to machine and missing clamp. Also drain hose is for d/w. Reinstalled and secured drain hose to washer with clamp. Ran test and verified proper operation and draining. No leaks. All functions check ok. Documented damage from flooding around multiple walls and baseboards.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Charlotte, NC 28269

Vincent O.

Job Details: 07/11/2023

Dryer making really loud squeaking noise due to bent idler pulley ; ordrng 1 4392067 (Roller kit) and 1 WPW10446781 (Idler spring) and 1 W10837240 (Pulley)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV1

Near Charlotte, NC 28269

Vincent O.

Job Details: 07/11/2023

Found door strike broken and not able to align with switches. Order and replace door. Also found unit is improperly installed. Hanging in air with no support bracket in rear. Advised customer to have unit properly installed. ; ordrng 1 W11179903 (Door)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ13

Near Charlotte, NC 28269

Vincent O.

Job Details: 07/11/2023

Installed new auger motor and yoke

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near Mooresville, NC 28117

Mark C.

Job Details: 07/11/2023

Unit is cooling properly however there is water in the fresh food from the ice in the bin melting due to the dispenser sticking open.; ordrng 1 WPW10353552 (Dispenser)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Huntersville, NC 28078

Mark C.

Job Details: 07/11/2023

Customer states unit makes a grinding noise when the unit has a load in the unit. Had customer start a load found unit to be grinding due to warn teeth on the rotor and slider. This is caused by a clutch malfunction.; ordrng 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Huntersville, NC 28078

Mark C.

Job Details: 07/11/2023

Installed new controls unit is fully operational.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Indian Trail, NC 28079

Mark C.

Job Details: 07/11/2023

Units door gasket is frayed however it doesnt come into contact with the clothes found burs present on the heater duct and the moisture sensor. ; ordrng 1 W10853313 (Sensor) and 1 WP8541818 (Duct) and 1 W10861521 (Seal)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Southington, CT 06489

Jimmy R.

Job Details: 07/11/2023

"Checked over fridge due to frosting building up and found freezer door not closing on right hand side found door gaskets not touching cabinet allowing warm air into unit and frost to build up. Found door not closing on right side due to rail binding, removed door and fixed rail to stop from binding when closing heated up door gasket to creat a good seal checked over all other gaskets and found sealing properly. Adjusted temps and turned on humidity sensor, all operations now working to proper specs"

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Southington, CT 06489

Jimmy R.

Job Details: 07/11/2023

"Ran washer and found unit making a grinding noise wile spinning and washing checked under unit and found Gearcase leaking oil and noise coming from Gearcase bearing failing, checked stator and found oil had gotten on it also slider is stripping out from oil. Unit would need new Gearcase,slider and stator to fix issues also found lid cracked on left side causing unit to not lock sometimes unless pushing down on lid unit needs new lid also. They will replace machine"

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW00

Near Mount Holly, NC 28120

Ryan S.

Job Details: 07/11/2023

"Returned to install new inter drum. Installed new inner drum with Robert , reassembled and ran to test function and for leaks. Verified proper operation ."

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Chicopee, MA 01020

Chris B.

Job Details: 07/11/2023

Replaced parts and unit running normal. No unbalanced detected. Ran both calibration and diagnostic test. No error codes present.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALB0

Near Ludlow, MA 01056

Chris B.

Job Details: 07/11/2023

Complaint that the unit is not responding. Found bad control panel that unglued and let moisture damage the UI. Quoted parts and labor. Customer will contact Whirlpool to see if they found help out with the service. Customer has 7 days to waive the trip fee into labor.

We serviced a

SAMSUNG REFRIGERATOR

Model RF31FMEDBSR

Near Chicopee, MA 01020

Mike K.

Job Details: 07/11/2023

"Evap cover covered in frost, steamed clear and broke out old cover.replaced cover .; dspstn on spec-tagged invntry: 1 DA97-13757A EVAP COVER"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Agawam, MA 01030

Mike K.

Job Details: 07/11/2023

"Complaint of making noise in spin and not spinning out properly.F0e5 only error in history.. overloaded.Ran self test.Spins agitator separately from basket in spin. Actuator is in position and cam working fine. Looks to be hub slipping. Washplate bolt will not come out with impact driver. Will require breaking washplate to remove bolt. Quoted for washplate, bolt, hub and labor.Will look at new units, informed quote is good for 7days.Collected for service call."

We serviced a

SAMSUNG RANGE

Model NX58F5500SS/AA

Near Southwick, MA 01077

Mike K.

Job Details: 07/11/2023

"Unit is not heating, open igniter, quoted for ignitor/labor. Approved.Replaced ignitor and preheated to 350.One check paid for both calls; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 07/11/2023

"Customer complained unit cuts off. Upon arrival found proper voltage to unit. Found 220 v receptacle is not working properly and dropping power. Needs new receptacle , informed customer unit is working as designed and needs new receptacle, call electrician."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Ludlow, MA 01056

Chris B.

Job Details: 07/11/2023

Replaced part and complaint that there was a shirt caught underneath the wash plate. Removed the shirt and unit running normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Berlin, CT 06037

Jimmy R.

Job Details: 07/11/2023

"Checked over unit and found fridge at 55 degrees freezer reading -3 degrees checked evaporator and found fridge evap frozen over again, forced unit into a defrost cycle and unit went in but displayed thermistor shorted. Melted all ice and checked thermistor found wire to thermistor had broken off causing no power to read thermistor, cutout bad wire and spliced in new connection forced unit into a defrost and unit now going into a long defrost and working to specs"

We serviced a

WHIRLPOOL OVEN

Model GBD309PVS02

Near Berlin, CT 06037

Jimmy R.

Job Details: 07/11/2023

"Checked over oven and found no display and nothing working removed control and checked fuse found fuse ohming out ok checked power to terminal block and found no power to oven checked each leg to ground and no power, tested wires at junction box and found no power. Checked breakers and found on tried to turn breakers on several times and no power still advised customer unit is ok and all fuses are good control looks good no burns there house power is bad and not sending voltage to machine advised they will need a professional to look at wiring issues stove is functioning to specs"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Worcester, MA 01606

Gary V.

Job Details: 07/11/2023

"Concern is leak. Inspected and found water on floor surrounding washer and dryer. Cycled washer multiple times and found no leaks coming from anywhere. Unit does have new design suds overflow port, but doesnt appear to be leaking there. And unit has no serv pointers. All functions test fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Ludlow, MA 01056

Roger R.

Job Details: 07/10/2023

Found unit has a failed sealed system with a block of ice at evaporator and poor cooling. Unit not economical to repair. Customer to replace unit.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near East Longmeadow, MA 01028

Roger R.

Job Details: 07/10/2023

"Installed new compressor and filter drier. Also noticed lights were not working proper. Customer is aware ; dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR 1 W11506635 COUPLER 6 NF MS SV , and 1 WPW10143759 FILTER DRIER UV"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Portland, CT 06480

Jimmy R.

Job Details: 07/10/2023

"Tested washer and found unit leaking water and would not advance in a cycle, ran a quick wash and found actuator making a buzzing noise and not shifting, found cam and actuator binding and broken not allowing unit to shift into a spin or wash replaced both parts and recalibrated unit. Checked for leaking and found a pin hole in drain line, fixed drain and ran a wash and spin unit now operating to specs ; used 1 W10913953 (Actuator), and 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Meriden, CT 06450

Jimmy R.

Job Details: 07/10/2023

"Tested unit and found cntrl panel not lighting up and no selections working, checked main cntrl and green led is on and flashing. Ran diagnostics to reset cntrl and unit came on and started to operate normally, checked touch panel and found solider joints corroding and running into each other this is causing panel to not respond. Will order new touch panel and use main cntrl on return visit, parts tentative p/a ; ordrng 1 W11324037 (Cntrl panel), dspstn on spec-tagged invntry: 1 W11322905 CNTRL-ELEC , states that autho needed"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Meriden, CT 06451

Jimmy R.

Job Details: 07/10/2023

"Installed new cntrl and suspension ran machine thew a calibration cycle and unit now going thew, ran wash and spin cycles and all operations now working to proper specs"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near East Hartford, CT 06118

Chuck M.

Job Details: 07/10/2023

Customer complaint is that dryer was not drying properly. Ran dryer and checked venting. Removed exhaust from behind dryer and heat is blowing out properly. Reconnected and checked outside and found heat is not blowing outside. Vent has a screen and it is blocking air flow. Customer will remove screen.

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