Replaced left side panel tested sounds normal

Complaint that the unit is not turning on on the oven side. Found no voltage to the igniter. ; ordrng 1 W11524031 (Igniter) and 1 W11162730 (Spark Control Board)

Replaced panel and dryer running normal.

Complaint that the unit will not start. Found unit needed to cancel out and did a hard reset just in case. Unit working normal no issues found running two diagnostic cycles. Collected trip fee.

Complain that the unit is trickling water from the dispenser. Found water tri inlet valve not working properly. Will order both parts for a return visit.; ordrng 1 WR55X11128 (Water Valve) and 1 WR57X10102 (Tri Water Valve)

Replaced all parts and unit running normal. No leaks detected.

Replaced tub and all parts. Ran diagnostic test and dishwasher running normal. No leaks detected.

"Complaint F6 E3 wash machine making Extremely loud noise when theres one minute left on the wash machine only time. I found rotor bolt had come off. I found rotor. Splines are stripped out and so is slider. Clutch spines stripped out as well. I found F6 E3 error code in diagnostics history, lost communications between user interface and motor control, I am ordering for parts to fix error code and noise complaint. No oil leaking from gearcase no excessive slide motion from gearcase found at this time Office to call customer when parts come in.; ordrng 1 W10915701 (Rotor) and 1 W10734521 (Clutch) and 1 W11478526 (Ui) and 1 W11419171 (Control)"

Replaced drain pump tested unit ran and checked OKCall complete

"Replaced wave guide covers, interlock, magnetron and inverter. Reassembled, tested, still blowing fuse. Attempted to call tech line from home, very weak signal and no connection. Believe cavity was damaged when original magnetron shorted and melted.Called tech line later in the day spoke to Andrew SR#7737694278. Told him I had talked to Brandon before who insisted that it was with the interlock. Updated him on everything that has been done and all parts that have been replaced. He said he has the same suspicion as me about what is going on. He wants pictures of the outside of wave guide.; O-emld tckt"

"Tested and ran diagnostics. Found E5 ice maker thermistor error, ice mold frozen. Ran test 57, ice maker would not complete cycle. Tested valve, operating properly. Ordering ice maker and heater. Checked part availability, ice maker on b/o. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11658802 (Ice maker) and 1 W11087201 (Heater)"

"Removed and replaced freezer door. Used heat gun to mold gasket and ensure proper seal. Tested,door sealing and operating properly."

Checked and found noise coming from lint chute vibrating. Lint chute was not stamped correctly. Ordering chute. Checked part availability and scheduled return for 11/17 am; ordrng 1 W11117429 (Chute)

Customer complaint is that dispenser would drip a few drops sometimes after getting water. Advised customer to hold cup to dispenser for a second after getting water. Customer complaint is that water comes out too slow. Inspected and found tap was not open all the way. Tested and water comes out better. ; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE

Complaint clothes came out very wet showed customer how to put on drain and spin if happens again went over soap amount had customer load washer overloading occurring explanined loosely thrown in up to double dotted lines started bulky cycle finished normally

Customer complaint was thank water was not dispensing and ice maker was not working. Inspected and found water dispensing properly and a full container of ice. Unit is working properly.

Customer complaint is that double wall oven is not turning on. Removed oven and checked voltage at terminal block and no voltage is present. Electrical issue.

Installed new main control and checked. Ok heating properly and not broiler stuck on.

"Lights come on but will not start, blinking sense. Broken door switch, verified heating.Replaced switch and operating properly; used 1 WPW10569603 (DOOR SWITCH) from stock"

"Installed parts listed and cycled back on, please allow 12-24 hours for temps to regulate."

"Inspected and found multiple problems, open thermal fuse, drum supports and belt broken and worn out, heater broken and motor run relay on main acu broken, main acu showing nla."

"Cs says new motor is loud. Ran diagnostic cycle and ran fine with no issues. Unit does sound louder then normal but also does not have toe plate with insulation installed. There is also a fair amount of suds in unit which would cause motor to run louder. Sound was same after running multiple times to remove excess soap build up, does not seem excessive just not blocked by insulation.Drain pump runs fine with no grinding.F9e4, F7e1,f9e1, f9e3 errors in history, cleared.The display is missing segments so will order display, insulation and toe plate.Console showing out of stock, office to contact cs when part comes in to schedule return; ordrng 1 W11416459 (Console) and 1 W11545318 (Toe plate) and 1 W11573700 (Shield) and 1 W11573704 (Shield) and 1 W11550992 (Toe panel) and 1 W11410062 (Control)"

"Cs says unit does not start, door not closed fully, closed and unit started fine. Tested multiple times and started fine each time. Verified spray arm movement. Let unit run for 10 minutes intermittently opening door and closing to restart, operated without fail."

"Correct house number is 73. Unit not lighting up, nort starting, found power cord burnt out at terminal. A different screw then original had been used and was not a tight connection. Quoted for terminal kit and power cord; used 1 PT500L (CORD-POWER 6' 3 WIRE), and 1 279320 (TERMINAL BLOCK) from stock"

"Complaint of freezer not cooling. Displays shows fr at -8and rf at 35. Rf is at 45, fr at 50. Compressor running, fans not. Is some frosting on rf evap vents. Verified temps shown on display are what it says temps are, not what it is at. Set temp for 0 and 38 and displayed temp not changing.Control not showing correct temps, compressor not cooling. Looks to be multiple issues. Samsung will say to replace rf evap cover and thermistor for clogged rf evap, but also may have potential main control and or sealed system issue.While looking up parts temp gradually changed on display, so about10-15 minutes later showing temp at 0 and 38.Quoted for evap cover/sensor and labor explaining they may be more issues. Declined. Collected for service call"

I30. Leak at baseF0 restriction i60. Heating Found leaking at the pump and seal loud drain pump.Cust buying new

Cust had lower panel open was cleaning Tested therm fuse was open replaced and tested the heat.Advised Cust to clean vents asap; used 1 Wp3392519 from stock

Found unit needs suspension. Ordering suspension. Scheduled return call for 11-17-23 am call already rescheduled for 11-17-23 am. ; ordrng 1 W11396716 (Suspension)

"Cx complaint that the unit is still not making ice. I inspected the unit to confirm the complaint. The FC is cooling fine (1 degree). Test 57 gave an E5 error code. Tests 15, 36, 45 & 57 all passed. The control board is sending proper voltage to the IM and ice box fan p7 5&6, p8 4&5. I called techline to document the issue. Im ordering a new IM and a control board to resolve the issue.Sr7737795521; ordrng 1 W11658802 (IM assembly) and 1 W11224256 (Control board)"

No show. No answer.; snapped 1 QuickPics

"Unit not sparking to ignite oven burners. Both bake and broil not working. Will need a new range control and DSI board. Will order and return asap. ; ordrng 1 W11162730 (Module. Spark) and 1 W11620570 (Control,)"

"Installed new controller and thermal fuse, cycled, tested fine."

"Inspected and found f27 fault, inspected hose and air dome and they tested fine. replaced pressure sensor and reset controls, cycled thru diagnostics and tested fine.; used 1 WPW10448876 (SWITCH-WL) from stock"

Long drain error drain pump not turning on recommended calling whirlpool for a full autho because just two days out of warranty

"Stator lower harness 9ohms sr 7737796542 called tech support needs new motor and wire harness ; rqstng P&A on 1 W11568984 (Harness) and 1 W10915700 (Stator) and 1 W10915701 (Rotor), states that autho needed"

Checked unit found ball of ice at capilary on evap possible restriction order evap and comp and couplers also put in for nitrogen if needed; ordrng 1 W11661102 (Process tube) and 1 W11504445 (Coupler) and 2 W11504449 (Coupler)s and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11582592 (Comp) and 1 W11562258 (Evap) and 1 W11504419 (Coupler) and 1 Time (Extra time) and 1 Nitro (Nitrogen)

Replaced drain pump calibrated and ran automatic test not all water came out ran drain and spin rest of the; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP

Broil flame small and dosent light sometimes took everything apart and cleaned turned on broil flame size normal started smoking from venting under console for a few seconds took back panel off turned broil on and off multiple times operation normal

Found error code f6e1 run away tempUpper over 1048 ohmLower oven was 0; ordrng 1 WP7430P04460 (Oven sensor)

Found no frost pattern in freezer And compressor is running Found problem is the compressor needs sealed system

Installed new range control and checked. All okay

Installed new motor due to no heat condition. After replacing the motor the hype at is now working.

"Sr#7737796320. Inspected and found control lights are still flickering and flashing then switching back from agitate to fill. Not getting any fault codes, techline advised to replace motor and lower harness.; ordrng 1 W11283592 (Motor) and 1 W11643701 (Lower harness)"

Had to steam out ice in freezer and installed new evap cover and fan .Turned new ice maker on and tested and filled with water .Wait with door off to hear fan working Returned temps to factory

Replaced gearcase basket cam and washplate ran diagnostics normal tested operation normal agitating and spinning normally no abnormal noise; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W10752187 AGITATOR SCREW

Checked unit found damper making noise as it turns replaced damper tested normal; used 1 WPW10594329 (DAMPER CNTRL) from stock

Customer says that sometimes oven works properly other times it will just quit heating in the middle of cooking. Tested and ran diagnostics. Found F6E0 and F6E4 UI errors. Called Safety spoke to Keisha ref. #7735939321. Advised her of findings. She would not authorize repairs. Quoted customer and saved estimate. She is going to discuss with her husband and call Whirlpool.

"Checked and found drain pump not working. Replaced pump, tested and found line clogged. Cleared line, tested, now operating and draining properly.; used 1 W10876537 (Drain pump) from stock"

Removed and replaced pump/motor. Tested dishwasher and checked for leaks. All operating properly and no leaks.

"IM fill tube became dislodged, was able to locate back in place and run fill test. Tested ok."

"Drip pan is in bad shape, will eventually need replacing. Unclogged drain tube, tested ok."

Runs for five seconds then stops relay in control board making loud ticking noise quoted for control

"Unit under 1yr wp warranty per service bench.No response to button press, no lights on display. 120vac at unit terminal. Control blinking. Verified connectivity of door switch. Unplugged/plugged in interface and unit came on and running properly. Ordering control, interface and harnessOffice to contact cs when parts come in to schedule return ; ordrng 1 W11632693 (Interface) and 1 W11387866 (Harness) and 1 W11672225 (Control)"

Replaced ice Shute assy and unplugged/plugged unit to reset. Verified both paddles functioning and no light leaks seen in chute when closed. Turned icemaker back on and set for fast ice

Found unit clicking during spin cycle. Noise coming from inside gear case. Unit needs a new gear case. Quoted $269.99 for part and $179 additional labor rate. Customer will call if repair is desired ; ordrng 1 W11454734 (GEARCASE)

Found mice or rat ate through harnessTook photoNeeds harness seen chewed wire at valve not getting water Stopped there

Customer said no leaking since bellow replaced explained door will be harder to close because bellow is brand new customer had a couple issues with Ui still Replaced Ui

Complaint that top rack is hard to pull out and has wiggle in it explained the wiggle is normal and the rack will loosen up as it gets used

Upon arrival Advanced Appliance was on Job (Tech Matt) I took picture of house and address so we can get paid. Advanced ran the callCall complete

Took oven door apart and tightened handle screws till handle was secure with no movement. Unit ran and checked okCall complete

Replaced both door gaskets for fresh food section unit sealed and checked okCall complete

Spoke with Adam with safety team. Found the gear case had a blow out got oil on the pulleys and the belt was slipping giving a burning smell. In order to make this a good repair the following parts need to be replaced. Oil had covered everything under the washer cant get all of it off components. The motor and gear case are covered under factory warranty for 120 months from date of purchase (please see pic of purchase receipt)Part#W11454734Part#W11283592Part#W11239857Part#W10721967Part#W10902814

Wife advised me to contact husband I did so by leaving 2 voice mails waiting for a return phone call; O-emld tckt

Found water in the tub Customer wants to be run at end of afternoon calls. Rescheduled for 11-17-23 pm needs a new drain pump and control.Part#W11396717Part#W11624943; ordrng 1 W11396717 (Drain pump) and 1 W11624943 (Control)

"Unit is at hospital, shipping/receiving. Unit unplugged on arrival complaint of not cooling. Plugged in and compressor running, evap fan running.Unit not under service pointer by serial range, but is under wp 1yr warranty. Took photo of receipt.Let unit run and scheduled evap pattern, frosting heavily on first turn, though was off, so expected, but with complaint believe we ar looking at a sealed system issue. Ordering compressor, 2x job; ordrng 1 W11370574 (Compressor) and 1 W11504419 (Coupler) and 1 W11504420 (Coupler) and 1 W11490399 (Drier) and 1 W11506623 (Coupler) and 1 W11504448 (Coupler) and 1 R600a (R600a) and 1 2xtime (2x time)"

"Unit came from Sears circa 2009. Unit had stopped cooling then seemed to start cooling again.Measured temp and 34 in fr, good air flow.Sealed system issue.Quoted for compressor/evap/labor, denied. Collected for service call"

"Unit is stopping mid cycle, getting an e24 error. Filter looks fine.Put unit into drain and drain out fine, filled and cancelled to drain and flow seems low. No kinks and hose looks clear, disconnected from disposal and found big seed obstructing end of drain hose, cleared and tested again, flow light on is to be normal."

"Receipt shows 11/12/2023 as purchase date, was delivered 12/07/2923 but didnt have documented. Call created 11/06/2023 so covered under 1yr wp warranty.Door falling down. Replaced broken hinge assy and unit testing fine"

Installed suspension and hub. Tested in drain and spin. Washer checked ok.

Installed heater and cleaned out excess melted plastic. Tested and dishwasher checked ok. ; dspstn on spec-tagged invntry: 1 W10703867 HEATER

"Unit under 1yr wp warranty per service bench. F0e2 only error in history. Complaint of noise in final spin. Basket moves freely, no bearing noise. Ran self test. Grinding when going into spin.Came is skipping, found oil leakage. Ordering gear case, cam, actuator and agitator plate ; ordrng 1 W11454372 (Gear case) and 1 W10721967 (Cam kit) and 1 W11481722 (Actuator) and 1 W11611297 (Belt) and 1 W11397111 (Washplate)"

Customer complaint is that ovens were not heating properly. Inspected and found temperatures were set to Celsius. Changed to Fahrenheit and tested oven. All checked ok.

Checked unit found strike broken cuasing door not to lock replaced strike ran diagnostics normal tested components normal; used 1 W11457841 (Strike) from stock

Found unit leaking from soap dispenser area due to a sludge buildup in the dispenser drain area. Showed customer how to remove dispenser drawer and disassemble to clean.

"Found unit has a bad main board. Cannot get into diagnostics and unit giving float switch with no water in switch area. Will order and return asap. ; ordrng 1 W11410066 (Board, main)"

Unit leaking at the bottom of the freezer door. Tubing inside door leaking Door is no longer available from manufacturer. Charged trip charge only.

"Installed new main board, HMI, wiring harness and door switch. Unit still not giving end of cycle signal. Called whirlpool tech support and this unit is now under review for replacement. Whirlpool will contact client as well as us to inform of results."

Found unit had a pinched drain hose. Straightened hose and unit drained properly.

"Removed and replaced freezer door, ensured gasket was sealing properly around full perimeter of door. Was actually able to hear and pinpoint noise this time. Found fans operating properly and quietly. Noise coming from compressor vibration. Loosened and ensured rubber isolators were properly positioned. Added additional spacer to stop vibration. Reinstalled back, tested, compressor running and not making noise at this time. Left fan motors with customer."

"Tested and confirmed noise issue. Found lint chute dented and rattling. Ordering chute. Checked part availability, advised customer that office will call to schedule when part arrives.; ordrng 1 W11117429 (Chute)"

"Removed and replaced right side refrigerator door. Adjusted and aligned doors. Tested, operating properly."

Checked unit found wash motor seizing had error code for wash motor gave cust estimate for wash motor cust will think about repair 7 days

"Attempted to remove rotor, could not get screw to come out. Broke two impact bits trying. Will need to remove and replace gear case, screws and related parts. Advised customer of situation, checked part availability. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11449841 (Gear case) and 6 W11027980 (Screw)s and 1 W10752189 (Screw) and 1 W11553312 (Washer) and 1 W10734521 (Slider) and 1 2Xtime (2X time)"

Checked and found rubber collar on blower wheel side of motor loose making motor bounce and vibrate causing noise. Ordering motor. Checked part availability and scheduled return for 11/17 pm.; rqstng P&A on 1 W11234001 (Drive motor)

"7737778345 checked found glides for ice bin binding no letting bin open fully ordering glides called techline to document; rqstng P&A on 2 WPW10170835 (Glides)s and 1 WPW1017098 (Glide and suport), states that autho needed"

"Complaint other company had been out here since the end of 2020 all of 2021 and 2022 unit not cooling in freezer not making ice has not made ice since august of last year lighting keeps flashing strobing water like keeps freezing have to take a hair dryer and heat the ceiling up of refrigerator to get water out of door. I found ice maker heaters are open I found no voltage getting to defrost heater in freezer section customer will have to unplug or kill power to unit before arrival found door gasket on right side of fresh food section is shredded out found ui has leds that are not fully displaying I found all other evaporator fan motors are all working fine but the freezer fan is hitting ice. Frozen over again. Ice maker has e2 error code lost position. Pantry harness and wire are fine as of now. Full frost patterns develop on both evaporators in test 4. Am ordering all parts seen failure for ice box fan working fine checked all dc voltages.customer still has parts on order with another company doors x3 per aig not sure why unit would need doors but ok. ; rqstng P&A on 1 W11330971 (Ui) and 1 WPW10675033 (Main control) and 1 WP67006337 (Evap fan motor assembly) and 1 WP67006337 (Fan) and 1 W11683244 (Led kit) and 1 W10846057 (Grey gasket) and 1 W11658802 (Ice maker) and 1 W11197489 (Heater) and 1 W11226501 (Heater) and 1 W11429989 (Solonoid), ordrng 1 2xtime"

"Ice clumping up in FF IM, auger working ok and IM as well. IM was recently replaced as well as IM siliconed. We are likely dealing with leaky fill valve causing ice to form in cavity as IM bucket is stuck and customer reported it freezing and getting stuck there. Refrigerator Valve DA62-04027C no longer available."

"Dryer not tumbling found belt broken. Found door seal fell off. Installed repair kit and tested dryer now tumble la but needs new seal. ; rqstng P&A on 1 W10906683 (Seal) and 1 WPY055980 (Adhesive), used 1 4392065 (DRYER REPAIR KIT) from stock"

Fresh food light not working at top. Needs new module and control. Found ice build up on evap like door wasnt closed. Cleared ice cleaned condenser. Will order new light. ; rqstng P&A on 1 W11527432 (Led) and 1 W11043763 (Control)

Air fry fan making noise. Was able to adjust all checks ok.

"Checked over unit and found heater bushings almost dissolved fully, replaced heater with new stainless bushings ran machine thew a wash and drain cycle found all operations now working to specs ; used 1 W11537778 (Heater) from stock"

"Tested oven due to oven over heating everything and found oven off and to hot about 40 degrees, ran diagnostics and found error F2e1 stuck key checked if oven had been adjusted and was set to 0 ran oven threw a reset and reprogrammed cntrl. Heated oven back up to 350 degrees and found unit still off some calibrated temps and unit is now reading perfect. Heated to 400 and temps are now spot on and working to specs"

"Checked over unit and found machine leaking water from under unit and coming forward, checked for leak and found water line for ice maker leaking when unit would fill. Replace all fill tubes and fitting cycled ice maker and unit is now dry and operating to specs ; dspstn on spec-tagged invntry: 1 WPW10279882 TUBE-WATER and 1 WPW10279884 TUBE-WATER , used 1 WP2198677 (FITTING 1/4-1/4) from stock"

Replaced all parts and unit running normal.

Complaint that the unit is making a loud noise while tumbling. Found bad rollers and idler pulley. Quoted parts and labor.

Replaced part and unit working normal. Whirlpool has sent the part to customers home.

Complaint that the door switch is broken. Call customer 15min. Before arrival. Customer complaint that the middle shelf is broken and will not hold the deli drawer. Took pictures and customer will call Whirlpool for approval for the part.; ordrng 1 W11123941 (Door Switch)

"Tested washer and found unit would keep restarting the wash cycle over and over, ran a diagnostics and found unit erroring out off balance load. Ran a calibration cycle and found when running unit would grind and get hung up when switching to a spin, checked clutch and found gears getting hung up and not shifting, replaced clutch assembly and recalibrated cntrl ran a wash and drain and unit is now operating to specs; used 1 W10721967 (Cam kit) from stock"

Installed new suspension and hub ran machine threw a calibration cycle and all functions went threw properly. Ran a wash and spin checked spinning and unit is now spinning out and working as designed ; dspstn on spec-tagged invntry: 1 W10528947 HUB

Customer complaint is that washer would not start. Started washer and informed customer that start button or selector knob needs to be pressed or turned to wake up control and the press start. Washer checked ok.