"Installed acu and actuator, ran calibration and auto test, cycled thru and tested fine."

"Installed new lint screen and advised to make sure lint screen gets cleaned every cycle, unit is now operating to proper specs"

Checked unit found metal piece on slider came off replaced slider tested normal ran diagnostics normal; used 1 W10734521 (SLIDER) from stock

Found loose wire on heater put unit into service mode went thru all components with no failures. I advised customer not keep jet dry in unit and to also have 120 degrees minimum coming from hot water at sink and then start dishwasher for best performance(Call complete)

"Customer complained unit taking long time to dry. Ran unit and unit working properly , heater coming on and cycling on and off and proper temps. Found exhaust was clogged and she needed to get new exhaust vent and get cleaned. Also complained that door seal was broken and torn. Ordering door seal gasket. Scheduled return time for ; ordrng 1 W10861521 (Door seal) and 1 Wpy055980 (High temp glue)"

"Customer complained unit not heating. Found proper voltage to unit after pulling unit out. Inspected unit and heater good, thermostat checked good, power coming from control and heater cycling on and off at proper temperature. Visually inspected all parts in heater cycle and found no issues. Inspected power again and found plug was slightly loose and was dropping voltage due to 240 outlet for dryer not making good connection to dryer plug. Informed customer to get outlet and plug/pigtail chord replaced and issue will be fixed. Unit is working as designed when it has proper voltage. Unit must have moved chord when pulling out dryer and temporarily reconnected power before doing initial checks. Customer understood issue and was familiar with electrical issues and o showed him with my meter the voltage drop when moving the pigtail around. Verified proper operation."

"Customer complained unit not working again. Upon arrival found f7e1 and f7e 4 errors. On prior call on 7-5-23 found no error codes and control board was shorting causing motor to constantly spin. Inspected under unit and found capacitor had started leaking. Checked resistance of drain pump at drain pump, was 19.9 ohm in range, checked resistance of motor 5.6ohm and 5.5ohm on windings in range . No shorts in lines from motor to control, drain pump to control or shifter or capacitor to control, has continuity on all wires. Shifter motor at board (j6-2/j6-6 ) was 2.46ohm in range . In component activation the board is sending voltage to the motor like Im selecting it to spin or agitate even when I try to turn on the water valves or drain pumps, so unit would spin constantly if capacitor wasnt blown. Unit does same thing in normal running , just spins constantly because board is sending signal constantly even when just drain pump, or water valves should be running only. This is the same issue as last time, and was fixed with new control board (installed on 7-12-23) but went out again on 8-3-23. Techline took down all notes and said that if capacitor was leaking or shorting it could cause short to control board.. Needs capacitor and control board. Sr#7737072228 . - Called Safety to report issue and findings, Spoke to Kent gave authorization after reading techline notes. Authorization # m1867e0wpL1 . Ordering control and capacitor SR#7736770771 ; ordrng 1 W11567712 (Conrol board) and 1 W11395618 (Capacitor)"

Unit keeps blowing bulbs due to a burnt out outlet.; ordrng 1 8206232A (Bulb) and 1 W10210871 (Outlet)

Installed new support unit is fully operational

Installed new leds unit is fully operational.; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

"Complaint refrigerator is not dispensing. Ice making ice just fine. I found motor white wire was disconnected. I reconnected motor wiring, harness, tested operations no additional issues. Found at this time with refrigerator or reported by customer."

Installed new element unit is fully operational.; used 1 W11537778 (Element) from stock

"Found unit has both gaskets pulling off of channels in door. We had previously tried to install them again but they came out again. Recommend replacing both seals. ; ordrng 1 W10838574 (Gasket, refrigerator door) and 1 W10861499 (Gasket, freezer door)"

Found unit not cooling and compressor running. Quoted for new compressor and discharge tube. Cust will call if desired. Charged $129 trip charge v

Found unit has clogged defrost drain. Cleared drain and checked. All okay.

Unit leaking from bottom left of the door due to being out of level. Adjusted level when completing the heater service unit is fully operational with no leaks.

Found unit with power unit not running. Evaporator has frost pattern and fan is running the frost pattern is normal. Compressor is running and condenser fan motor. Damper to fridge is not opening. Replaced diffuser unit ran and checked ok (Call complete); used 1 W11645127 (Diffuser) from stock

"Need control board and led lights; ordrng 11 W11462342 (Led lights)s and 1 WPW10200659 (Control board), dspstn on spec-tagged invntry: 1 W10830288 LED POWER SUPPLY"

Complaint door handle is loose. I found setscrew had become loose. I tightened up screw the additional issues found the dishwasher or reported by customer.

Complaint unit not making ice. Need unit checked out. I found unit making ice fine no issues with icemaker customer just wanted a quick inspection. Everything looks great. No issues. Found with unit today. Cannot diagnose any problems. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER

"Installed compressor and pulled vaccum. Vaccum steady at 25 for 10 min after cut off, no leaks detected. Added 134a and started compressor found unit started frost pattern then after 2-3 minutes locked up and stopped , called Randy to consult, took off filter drier to see of compressor kicks off , compressor still kicks off with filter drier off. Needs new compressor. Compressor faulty. Ordering new compressor, informed customer office will call when parts come in. ; rqstng P&A on 1 W10233961 (Compressor) and 1 W11506635 (Process tube) and 1 2xtimeframe (2xtimeframe), used 1 W11506635 (COUPLER 6 NF MS SV) from stock, states that autho needed"

"Said they had refrigerant added couple weeks ago, that it was low and worked for a little bit after that, then rf was warm again.Freezer staying cold. Fr measured -10, 63 in rf. This is a bottom mount unit. Dual compressor, sealed system on the rf and sounding like a refrigerant leak.Verified with randy at office that we will not do the sealed system job on this unit.Collected for service call only."

"Replaced drain hose ran cycle to fill, cancelled and drained fine"

"Unit had just done a he one drop of ice during last visit and nothing since, icemaker was on and only a couple small cubes in tray. Cover does not want to come off of unit, but in removing icemaker and attempting to get cover off it started a cycle, completed and filled properly. Looks to be intermittent working icemaker, quoted for Im and additional labor. Part did not arrive in time for visit, but verified part did arrive at office today."

Not making any ice. Fill tube frozen. cleared tube and all checks ok. Recommended customer change filter. ; dspstn on spec-tagged invntry: 1 2198597 ICE MAKER

"Lights not working. Found burnt out leds mods. Replaced and tested all checks ok. ; used 1 W11462342 (LED MODULE), and 2 W10695459 (LED MODULE) from stock"

"Checked over ice maker and found no ice would dispense from door ran auger and found would start to run then stop and bind up, removed ice container and found ice had gotten frozen inside ice chute in bin not allowing auger to spin, melted all ice and cleared cycled ice maker and unit is now dispensing and operating to specs"

"Found frost on evap, fan not turning on as well as defrost on RC. Will order both. FC temp is ok at 2 degrees, RC came in at 48-50.; rqstng P&A on 1 W11395639 (Evap cover) and 1 W11291124 (heater)"

Installed new console and user interface assembly. The original part was broken at several places causing panel to be loose. Tested unit and not leaking at this time. ; dspstn on spec-tagged invntry: 1 W10811169 CONTROL PANEL

Installed control and tested with a load. Showed customer it works.

"Installed all parts and tested unit found unit blowing 20amp fuse and just buzzing, replaced diode due to burnt when tested found noise coming from cntrl due to relay on cntrl humming and then blowing fuse out. Unit will need new cntrl and and harness to be safe also found ouch button to open the door broken and falling off will order new button and outer cntrl, unit should prob be replaced due to issues advised customer will order parts needed and go from there. Parts tentative due to push button and control panel special order advised we would call when in ; ordrng 1 W11552021 (Cntrl) and 1 W11386317 (Panel control) and 1 W11386322 (Push button), used 2 WPM0805101 (FUSE,MONITOR 20A), and 1 W11256462 (Diode) from stock"

"Tested unit and found fridge section still freezing items on middle shelfs, checked temps and found reading 30 in fridge section. Unit also still dripping water onto freezer door gasket, found gasket under left fridge door building up moisture due to door not foamed in properly found middle round circle wide open causing warm air to get in and drip water also unit running and freezing items from warm air getting in. Will order new left side door assembly and cntrl parts tentative due to door special ordered ; ordrng 1 W11524469 (Cntrl) and 1 12002355 (Sensor) and 1 W11436984 (Door left)"

"Unit under 1yr wp warranty per service bench. Unit running on arrival and loud noise while running, found cracked blower wheel.Had to break out blower wheel and remove motor assy to get collar off, but was able to replaced blower wheel and tests fine ; used 1 WP697772 (BLOWER WHEEL) from stock"

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We installed the ordered parts and tested the unit for cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WPW10190965 ICE MAKER

Customers complaint is washer not draining properly and has a smell. Found a long drain hose and its looped at ground. The water back flows a little and causes a stagnant smell. Recommended customer shorted hose and make sure there is a siphon break and run clean cycle monthly.

"Drier not starting. Found heater shorted to ground and open thermal fuse replaced fuse and heater tested found clogged vent. Customer must clean vent. ; used 1 WP3392519 (THERMAL FUSE), and 1 279838 (ELEMENT) from stock"

"Complaint that the door on the washer is broken and not latching well. Found broken hinge, bad boot and broken soap dispenser. Will order parts for a return visit. Customer asked for Chris to return. ; rqstng P&A on 1 W11106747 (Door Boot) and 1 WPW10443885 (Door Lock) and 1 WPW10208415 (Hinge) and 4 WPW10208398 (Caps)s and 1 WPW10365885 (Soap drawer) and 1 WPW10488048 (Door Strike) and 1 W10839743 (Bracket) and 1 W11233991 (Drawer Handle)"

Complaint that the unit is not drying properly. Ran diagnostic test and unit running normal. No error codes present. Found crushed venting hose restricting airflow for the drying cycle to perform on its optimal capacity. Customer will have have the venting fixed.

"Lighting strike near house oven and broil wont light reset power and bake lite up once but then not again needs new control ; rqstng P&A on 1 W11548757 (Control), states that autho needed"

Dishwasher keeps draining and flashing F8E4 found water in drain pan and customer using laundry pods causing suds and leak. All checks ok.

Ice not working found poor water flow. Customer had new filter installed new filter and found a lot better water flow. Purged out a halo. And cycled both icemaker please allow 24 hrs for temps to stabilize.

Installed new latch and tested drain and wash; dspstn on spec-tagged invntry: 1 5304525218 LATCH ASSEMBLY

Installed new evap fan and cleared frost Tested fan is running; dspstn on spec-tagged invntry: 1 WP2315539 EVAP MOTOR

Complaint that the unit is not cycling through correctly. Found bad drain pump. Will order parts for a return visit. Measured 120v to the pump but not draining.; ordrng 1 W11462456 (Drain Pump)

Randomly not cooling good condensation on the front of ice maker box made sure facia heater was on bottom ice maker jammed and making noise unplugged set ff section temp at recommended ; rqstng P&A on 1 W10886939 (Ice maker)

"Found pump and motor grinding, inspected for debris and found none. Sounds like gears are grinding on motor. Gave customer quote and they will think about it, unit is pretty old and may be better to buy new one."

"Unit squeaking from pulley. Supports,belt worn, quoted for repair kit / labor. Accepted. Replaced and running smooth.; used 1 4392065 (DRYER REPAIR KIT) from stock"

Found unit missing motor clamp at front of motor. Will need to order and return asap. ; ordrng 1 WPW10121316 (Clamp)

"Ran diagnostics, found F7E2 motor failure. Customer says she just installed unit and has not used it but once. Could not run diagnostics cycle, will order new pump and motor. ; rqstng P&A on 1 W11460946 (Pump and motor)"

"Checked temps at RC coming in at 34 degrees, FC at 0 degrees. Went through diagnostics with Mike over the phone, defrost working ok. Outlet with no ground still has not been addressed. Unit working as it should. Nothing more to Check."

"Found blown element. Replaced bake element. Tested and verified proper operation. All functions check ok. ; ordrng 1 W11567368 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

"Inspected and found drain pump terminal connector came loose at drain pump, tightened terminal and cycled, tested fine now."

Washer not starting. Ran diag found basket speed sensor fault. Tried running diag but it doesnt advance and shuts off. Replaced actuator and tan calibration then self test all checks ok. ; used 1 W10913953 (ACTUATOR) from stock

Customers complaint is cloths still not spinning out that day 1 out of 10 loads wont spin out. Ran diag found F0E5(off balance load) ran calibration then self test all checks ok. Called tech support and documented my findings was given this SR#7737059715

Washer making an abnormal rubbing noise. Noise coming from gearcase. Requesting autho. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10902814 (Washplate) and 1 W11239857 (Belt)

Start button not working. Found lid lock error code. Replaced and tested all buttons working properly. ; used 1 W10810403 (DOOR LOCK) from stock

Part damaged will reschedule for Monday. ; schdld next appmnt for 8/14 MON PM

"Cx complaint that the unit is making a rattling noise while it runs. I inspected the unit to confirm the complaint. The unit tumbles, heats and has good airflow. I removed the drum and found the blower wheel cracked. I replaced the blower wheel and tested the unit for the cx. Th unit is working as designed; used 1 WP697772 (BLOWER WHEEL) from stock"

"Tested unit and found oven erroring out f1e0 cntrl failure, removed back of oven and found cntrl relay burnt causing error. Replaced faulty cntrl with new heated oven to 350 degrees and oven is now getting to temp and working to specs"

"Tested unit and found dryer would not heat up, removed venting and checked heat found no heat, checked voltage to terminal block and 240v and 120v on each leg present. Ohmed heater and found faulty removed and found heater coil broken, replaced element and dryer is now heating and operating to factory specs ; used 1 279838 (ELEMENT) from stock"

"Tested unit and found wile filling unit would be set to hot and water coming out cold, checked water inlet hookups and found reversed causing issue with water. Swapped hoses to proper locations ran unit threw a calibration and wash cycle, levee unit due to tipping to the right ran a spin and all operations are now working to specs"

"Removed old compressor and replaced with new replaced couplers and filled with 4.7 oz 134a, checked cooling and unit is now frosting up properly. Replaced all shims on both fridge and freezer doors due to not sealing heated both door gaskets to creat a good seal, lubed both upper and lower hinge and levee up unit so doors will close properly, all operations now working to factory specs"

"Checked over unit and found dryer rear felt seal had come off twisting up clothing and stopping tub, removed drum and found old seal had ripped and split in half causing it to fall off, glued old seal back on for now so customer can use. will order a new felt seal kit to fix issue ; ordrng 1 280114 (Seal kit), used 1 WPY055980 (HI TEMP ADHESIVE) from stock"

Checked unit found lid switch broken replaced switch tested operation normal; dspstn on spec-tagged invntry: 1 3949247V DOOR/LID SWITCH

Installed new door unit is fully operational.

Instructed customer on how to remove oven bottom for cleaning. Customer pointed out defect in outer door glass. Ordered glass.; ordrng 1 W11176456 (Oven door glass)

"Checked and tested all components. All operating properly and normally. Found no unusual noises or vibrations. No issues with compressor or other parts vibrating against cabinet or each other. Refrigerator is in a very tight location, left bottom actually sits on shoe molding. Possibly could be causing unusual noises due to location."

"Checked and found belt broken. Installed dryer kit. Reassembled, tested, now operating properly.; used 1 4392065 (Dryer kit) from stock"

Replaced parts unit ran and checked ok(Call complete)

"Cam not shifting all the way causing a loud noise during spin. Replaced cam and actuator. All checks ok. ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

"Tested, found control board blank. Responds to inputs but no display. Microwave still heats and operates correctly. Quoted customer for repair . Collected full amount on card. Ordering control.; ordrng 1 WB56X30007 (Control assembly)"

"Tested dryer, found noise coming from vibration where top dryer section mounts to washer. Found 2 screws behind cover plate loose. Tightened screws, retested, now operating quietly. Customer says lid lock for washer clicks on and off all day when not being used. Ran diagnostics, no stored error codes. Tested lid latch in diagnostics, cycled properly. Unable to duplicate issue at time of visit. Based on customer description, ordering control board.; ordrng 1 W11629601 (Control)"

"Customer says refrigerator runs a lot. Tested and ran diagnostics, all components tested good. Unit cooling properly. No issues found. Explained to customer that noise she hears when nut cycles off are normal refrigerant sounds. Unit operating as designed."

Replaced part and unit running normal.

"SR# 7737063778Spoke (Robert)This thing will not lock all the time as it should. Then it will lock but you just get a hum down below.. every part below was replaced when I came out and did job. Again, the lid will lock sometimes and when it does it still doesnt spin. All resistance is good across wires. All I know to do is replace the board I just put on. Part# W11116592; ordrng 1 W11116592 (Control), dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC"

Installed new control and sensor due to erratic temperatures in the refrigerator section.

Customer complained unit beeping and wont start. Unit has warranty job per Special Project S17304. Found old style heater so replaced with ts heater . Reassembled unit and noticed water in overfill tray. It had dried up enough for unit to run now. Informed customers that would have to be quoted to work on. Informed customer it may just be from leaking heater unit isnt leaking now( checked running unit after installing new heater) issue could be several issues but unit is working right now and any further investigation will be charged as a labor charge. Customer said to not do that. Verified proper operation. ; used 1 W11537778 (Heater) from stock

"Customer complained unit off balance. Upon arrival found suspension rod had broken off at front left side. Reattached rob but bushing inset was damaged , needs new suspension. Ordering suspension. ; ordrng 1 W11400156 (Suspension)"

"Customer complained center burners outer ring wasnt coming on, just inner ring. Found pots she was using, the magnetic metal bottoms didnt go all the way to the outside of the bots, causing the outer ring to not come on. She used a big pot she rarely used that had a magnetic metal all the way to the outside of the pot and the outer ring came on. Informed customer to reference owners Manuel for more information but she understood issue, showed her with magnet how it wouldnt stick to the metal in the outside of her pots she was using. Verified proper operation."

"Customer complained unit leaking from left side. Pulled unit out and found water dripping from inlet assembly on left side where inlet secures to tub. Found part is tight just faulty, ordering inlet assembly and inlet nut. Ordering parts. Scheduled return time for 8-16-23 am. ; ordrng 1 W11535094 (Inlet assembly) and 1 W11535081 (Inlet nut)"

Replaced control and ui tested operation normal ran diagnostics normal tested cycle

Checked unit found touch panel unresponsive getting power to control led light is on gave cust estimate for ui but

"Checked over dryer and found unit not shutting off wile running a cycle, found timer not turning just staying on set time. Removed console and found timer motor connection not attached causing no power to timer motor this made timer just sit in one place never cycling, reattached timer wires and unit is now cycling and working to specs"

"Tested washer and found when unit would start to sense a cycle it would start grinding super loud, checked cam and found gears grinding due to cam stuck in one spot and not advancing cam and actuator faulty. Replaced both parts and ran unit thew a wash cycle and a spin cycle, all operations are now working to proper specs ; used 1 W10721967 (Cam), and 1 W10913953 (ACTUATOR) from stock"

Complaint glass is cracked right in the center. I found complaint true I replace glass tested operations no error codes and fault history everything working fine.

"Replaced fan motor assembly and defrosted unit down. Unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP , used 1 W11087438 (Fan motor) from stock"

"Retuned to install belt sheild , installed belt sheild and reassembled unit ran service test and all functions working properly. Verified proper operation."

"Customer complained ALL lights not working now. Found freezer lights not coming on now. Called techline. Necked for voltage on yellow and white wires. Techline said to order led modules. Ordering led modules informed customer office will call when parts come in. Sr# 7737064380 ; rqstng P&A on 2 WPW10515057 (Led crisper/ freezer)s, ordrng 1 WPW10515058 (Led ref roof)"

"Complaint wash machine, continuously, leaks water into drum. I found complaint, true hot water valve is sleeping water at a rapid rate. I left hot water valve, turned off for customer. Recommended tap cold wash at this time and recommended customer to turn off cold water valve when washing machine is not in use. For safety reasons. Customer not available till after 8:30 am ; ordrng 1 W11513255 (Valve)"

"Complaint was opening the door to the washing machine and the handle came off. I found complaint true handle metals are broken. Found F5 E3 door latch, failure cause of issue. No additional issues found ordering outer door, panel and latch. ; rqstng P&A on 1 W11221961 (Outer door) and 1 WPW10443885 (Latch)"

Complaints. Microwave is not heating. Lightbulb is not working microwave. Sounds like its trying to work. I found mag had failed. Also found controls had failed as well as light bulb. Replaced all parts except for the transformer not needed. No additional issues found microwave is now heating just fine no additional issues with oven reported. No error codes and fault historys.

"Complaint washer is not spinning out laundry glass lid coming apart. I found f0e5 out of balance error f6e3 loss of communication f7e4 basket re engagement failure error codes in fault history. I cleared codes and found slider clutch had failed, I replaced. I performed a Dlms calibration cycle washer making loud clunking noises during all spin cycles. I found Gearcase has a lot of slop free play causing knocking noise. I found lots of other issues control failure clutch damaged by slide Gearcase popping washplate stuck seized. Office to call customer when all parts come in. ; rqstng P&A on 1 W11419171 (Control) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W11449841 (Gearcase) and 1 W11551646 (Nut) and 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W11404468 (Lid), used 1 W10734521 (SLIDER) from stock"

Replaced parts unit ran and check3 ok(Call complete)

Installed new knobs and manifold unit is fully operational.

The unit has been replaced. I did not install or see the part.

I installed the ordered control panel and tested the unit for the cx. The unit is working as designed.

"Inspected and concern is no ice production, and freezing in ff compartment. Found temp in ff set at 37 and running at 37 degrees, freezer temp at 5 degrees. Attempted ice harvest and unit did not cycle thru harvest, however no fault codes found in diagnostics. Ordering main acu and ice maker, will call when parts become available.; ordrng 1 W11658802 (Ice maker) and 1 W11224256 (Main acu)"

Inspected and found f96 fault. Unit needs cooling fan and sensor. Will order and return to replace. ; ordrng 1 WB26X31060 (Fan motor) and 1 WB27T11463 (Fan Sensor)

"F0e5, f0e3, f2e1, off balance load, overload, stuck key cleared history.Main complaint is unbalanced loads, cs replaced suspension and still having unbalanced loads wet at end of cycle, is draining fine.Recalibrated and ran self diagnostics test.completed test and everything passed.Cs also said audio sound is now sounding weird and once doing a drain and spin it instead did a full wash.Put unit into drain and spin at high speed, full speed spin with no issues.Fills , drains all operated fine.Agitator and stator bolts secure. Suspension still seems a little more bouncy then normal, giving more than standard one bounce when pushed down and let go. Visual inspection of underside did show oil leakage from gear case, was replaced in 2020, looks fresher and no notice of any found previously.Quoted for console and gear case, 2x labor, price over $1k customer did not want repaired. Explained if changed mind and wanted fixed would add agitator and clutch and suspension is suspect."