Service History 453

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 01/15/2024

"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f7e1 f4e3. I cleared the codes and ran a service cycle. He unit filled and drained but there was no wash action. The unit needs a new sump assembly to resolve the issue. Im marking the part for the return. The part shows as if it was sent with me, but its not in my van.; schdld next appmnt for 1/17 WED AM"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 01/15/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 01/15/2024

Found that tray that container sits on is what is broken. Also found seal damaged. Ordering tray and seal. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11370298 (Tray) and 1 W11306508 (Seal)

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 01/15/2024

"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I started a normal cycle as well, the cycle started but it did hesitate to sense and dispense water. Im ordering a new control board to resolve the issue.; ordrng 1 W11627413 (Control board)"

We serviced a

SAMSUNG DISHWASHER

Model DW80R2031US

Near Charlotte, North Carolina 28215

Robert A.

Job Details: 01/15/2024

"Cx complaint that the unit no washing the dishes. Inspected the unit to confirm the complaint. The unit has proper voltage, the UI panel works fine. I started a normal cycle to verify the functions. The unit filled and started washing with no issues. However the water did not drain at all. I removed the hose from the disposal, nothing came out. The unit needs a new drain pump and drain hose to resolve the issue. I quoted the cx for the repair and I collected the service call fee by CC. Cx does not want to repair the unit."

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Charlotte, North Carolina 28208

Robert A.

Job Details: 01/15/2024

Cx complaint that the unit has a hard time reaching temps and the oven lights stays on occasionally. I inspected the unit to confirm the complaint. I found the oven start and ignites fine. I noticed the plate covering the bake igniter area was positioned wrong. I needs to sit horizontally or it will make contact with the door when I closes. I repositioned the plate and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 01/15/2024

"Tested and confirmed F4E4 blower error. Called tech line spoke to John SR# 7738238468Advised him of prior work and parts that were replaced. His only suggestion was to ohm out wire at J12 connection. Should be between 9 and 11 ohms. Took reading, showing 9.5 ohms, at low end of range. Requesting P&A for harness. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11349135 (Upper harness)"

We serviced a

WHIRLPOOL COOKTOP

Model WEG750H0HZ5

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 01/15/2024

Complaint that the unit all burners are on too high of flame settings. One burner has a not normal flame. Found center burner not the correct part installed and has a small size cap installed which compromised the flame. Will order correct part. Complaint that the unit is tripping the breaker. Found that the stove outlet is in the same line as the refrigerator pulling higher current then what the breaker can handle. Refrigerator 7.10amps and Range 15amps = 22.1amps in total on a 20amp breaker. Customer mentioned that the electrician said that this wouldnt be a problem. Mentioned to the customer to have the outlets lines checked again. Will order parts for a return visit.; ordrng 1 W11550541 (Burner Heads)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 01/15/2024

Customer complained of f2 error. Replaced control board via pre id. Ran bake 350? after setting clock. Verified proper operation.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 01/15/2024

"Disassembled cooktop, replaced switch assembly and electrode. Reassembled, tested, all electrodes sparking and burners lighting properly."

We serviced a

WHIRLPOOL DISHWASHER

Model KDPE234GPS0

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 01/15/2024

"Says unit not going through cycles, that it gave error. Water in unit on arrival, ran drain cycle and drained fine. Ran diagnostics and no errors. In history, completed tests cycle fine. Spray arms moving, detergent door opening, filing, draining and heater all verified. Unit has a proper drain loop, coming up to bottom of sink before going back down, goes directly into sink drain pipe. Everything functioning at this time. Possible cause of water, interrupted cycle, backfill, drain not working. Everything functioned on visit with no previous errors in history."

We serviced a

SAMSUNG DRYER

Model DV42H5000EW/A3

Near Easthampton, Massachusetts 01027

Mike K.

Job Details: 01/15/2024

"Not heating, open heating element. Quoted for heater/labor. Accepted.Replaced heater assy and verified heating in timed dry; used 1 DC97-14486A (ELEMENT) from stock"

We serviced a

KITCHENAID RANGE

Model KESK901SSS00

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 01/15/2024

"Returned to install new terminal,block. Installed part and ran bake and set clock. Verified proper operation."

We serviced a

MAYTAG MICROWAVE

Model MMV5220FZ4

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 01/15/2024

Complaint open closed door error microwave always says open then closed door will not start a cycle. Will not do anything. I found interlock assembly has failed. A replaced interlock tested operations. No additional issues. Found microwave is now heating. Just fine with no further issues.; used 1 W11244490 (INTERLOCK SP W11245251) from stock

We serviced a

GE WASHER

Model GTWN4250D2WS

Near Enfield, Connecticut 06082

Gary V.

Job Details: 01/15/2024

"Inspected and found lid bowed down, causing lid switch to not engage, popped bow in lid up and cycled, tested fine."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HWH1

Near Enfield, Connecticut 06082

Gary V.

Job Details: 01/15/2024

"Inspected and found inner door bent from accident in kitchen. Please ship part to customer, he will install.; ordrng 1 W10908291 (Inner door)"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Charlotte, North Carolina 28217

Jeff L.

Job Details: 01/15/2024

Replaced all parts ordered by previous tech unit ran and checked okCall complete

We serviced a

SAMSUNG DRYER

Model DVE50R5400V/A3

Near Brockton, Massachusetts 02301

Aimee

Job Details: 01/15/2024

Found needs tune up drum supports make a thump noiseWith Pully. ; ordrng 4 DC97-16782E (Rollers)s

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSR/AA03

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 01/15/2024

"Unit was making grinding noise again, then stopped. On arrival found the fan not spinning/clogged, could not remover evap cover because of ice. Continued attempts did free fan blade enough to grind again, but source of issue is a clogged evap/fan assy.Cs has had failure repeatedly and repaired numerous times, but has been running for over a year since last repair. I explained to cs that we would start with the evap cover again as that is the fix from Samsung for this issue. Drain has been done, evap cover several times and main control. Explained many unit work flawlessly, a small number have this issue and repair fixes it and some of those repaired, keep having issue.Quoted for evap cover/labor, offered to steam clear evap for just labor, but said my confidence of the longevity of a repair with this units history is questionable. cs denied repair.Collected for service call."

We serviced a

SAMSUNG DISHWASHER

Model DW80M2020US

Near Springfield, Massachusetts 01103

Roger R.

Job Details: 01/15/2024

Found unit had overfilling due to drain on NEW disposal was not knocked out. Removed drain plug in disposal and cleared drain pan. Reset unit and all functions normal now.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS04

Near Weddington, North Carolina 28104

Jonathan J.

Job Details: 01/15/2024

Complaint oven keeps displaying f9e0 product miswired error code I find resistance values are as follows. 1192 thermistor room temp 16 19 14 ohms elements convection ring element is getting hot as soon as voltage is supplied to unit I found relay on main note is extremely hot unit will need main control to fix ; ordrng 1 W11179310 (Control)

We serviced a

WHIRLPOOL DRYER

Model MCG8000AWW

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 01/15/2024

Inspected and found small heater for upper cabinet no longer getting voltage from main board. Part needed is NLA.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Bloomfield, Connecticut 06002

Chuck M.

Job Details: 01/13/2024

Customer complaint is that UI was not working and FF section was not cooling properly. Inspected and found UI harness was not connected fully. Secured connector. Checked ok. Damper opened and unit is cooling.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS10

Near Burlington, Connecticut 06013

Chuck M.

Job Details: 01/13/2024

Tech does not have fixed shelf. Called customer and they have not received fixed shelf. They received a ice container assembly that does not match refrigerator. Reordered fixed shelf assembly. ; ordrng 1 W11336587 (Fixed Top Shelf Assembly)

We serviced a

WHIRLPOOL WASHER.

Model WTW5057LW0

Near Plainville, Connecticut 06062

Chuck M.

Job Details: 01/13/2024

"Customer complaint is that washer would not start cycle. Would fill and then go to done. Ran diagnostics and found no error codes. During testing cycle washer filled, drained, actuator shifted but did not agitate or spin. Inspected underneath and found capacitor leaked. Replaced capacitor from T/S and tested. Washer checked ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near New Britain, Connecticut 06051

Chuck M.

Job Details: 01/13/2024

"Customer complaint is that oven was not keeping temperature. Found igniter open. Replaced from T/S and tested. Oven is heating. Door gasket is broken took pic. Ordered gasket. ; ordrng 1 WPW10535778 (gaskt-door), used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW1

Near New Britain, Connecticut 06053

Chuck M.

Job Details: 01/13/2024

Customer complaint is that washer is leaking from hose. Inspected and found inlet valve cross threaded. Also found drain pipe is leaking at P Trap. Informed customer of leaking. Supply valve also does not shut water off. Will have to crimp hoses to replace inlet valve. ; ordrng 1 W11513255 (Inlet Valve)

We serviced a

MAYTAG OVEN

Model RBS307PVS03

Near Newington, Connecticut 06111

Chuck M.

Job Details: 01/13/2024

Customer complaint is that oven is not working. Inspected and found thermal fuse is open and door latch is broken. Ordered thermal fuse and latch. Will contact customer to schedule. ; ordrng 1 WP4451042 (fuse-thrml) and 1 WPW10195934 (latch-door)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hartford, Connecticut 06120

Chuck M.

Job Details: 01/13/2024

Installed agitator and tested. Washer checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSRG25FVMS01

Near Enfield, Connecticut 06082

Gary V.

Job Details: 01/12/2024

Inspected and customer concern is noise. Inspected and could not replicate any problems or noises at this time. All functions test normal at this time. Customer will monitor.

We serviced a

GE REFRIGERATOR

Model gts21fmkces

Near Enfield, Connecticut 06082

Gary V.

Job Details: 01/12/2024

"Inspected and found inlet valve failure and quoted, they will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS04

Near Enfield, Connecticut 06082

Gary V.

Job Details: 01/12/2024

"Concern water dispenser stays on. Attempted to adjust, but needs dispenser parts. Will submit estimate and call.; rqstng P&A on 1 W11109510 (Paddle) and 1 W11109614 (Rear plate) and 1 W11125932 (Trim) and 1 W11238426 (Wire trim) and 1 W11087492 (Switch) and 1 W11572058 (Kit)"

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS3

Near Windsor, Connecticut 06095

Gary V.

Job Details: 01/12/2024

"Installed parts listed and cycled to temp, tested fine.; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Charlotte, North Carolina 28211

Jeff L.

Job Details: 01/12/2024

"Fault code says low fan speed however, this unit is right up against the wall where I have no ability to pull oven with lift. This is gonna require 2 men for this job. I cannot properly diagnose unit without pulling it and 1st checking safety thermostats and check for damaged wiring due to this failure happening during self clean mode. Im gonna give the customer a estimate of 2nd man and labor if he does the repair -parts dont know problem until diagnosed customer is going to have unit pulled out for us then will call for repair.(PLEASE SEE PIC OF OVEN INSTALLATION)2XMEN2XMEN"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 01/12/2024

Replace Megatron tested operations. Everything is now working properly with no further issues found. Houses directly across the street and in neighborhood are still under heavy construction. Home is a new build construction that is tenant occupied.

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ2

Near Denver, North Carolina 28037

Ryan S.

Job Details: 01/12/2024

"Customer had called office to order parts for unit that was damaged from installer. Installed panel control plastic parts. Found handle assembly was wrong color. Need stainless. Also customer forgot to inform about glass top being damaged also, found scratch on glass , customer said it was from installer also they havent used appliance yet. Ordering handle for correct color and glass top. Scheduled return call for 1-19-23 am ; ordrng 1 W11541089 (Cooktop) and 1 W11449263 (Handles stainless)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB05

Near Charlotte, North Carolina 28262

Ryan S.

Job Details: 01/12/2024

"Found unit had leak, charged 140psi nitrogen, dropped to 139 after 30mins. Found dye around top of filter dryer and cap tube line going into frame. Found dye around bottom of compressor under that area. Searched entire unit , with bubble test, couldnt find leak in evap, braze points, Condenser. Called techline due to suspicion of leak in frame. Techline concurred. Sr#7738227853 informed customer unit is non repairable, whirlpool with contact her for further information. ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A 1 W11504419 COUPLING 8/7 AL-AL , and 1 W11504449 COUPLER NR AL 4/2 CAP-EVA"

We serviced a

WHIRLPOOL DRYER

Model WED5830SW0

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 01/12/2024

"Complaint timer will not turn itself off stuck. I found timer is spinning, gears or grinding unit not spinning properly to turn itself off is a safety hazard advised customer as such customer declined repair today is going to look at replacement options."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 01/12/2024

I replaced all previously ordered parts. I tested operations. Everything is now working properly icemaker cycled fine filled with water just fine as well.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Charlotte, North Carolina 28208

Robert A.

Job Details: 01/12/2024

"Cx complaint that the unit is not completing cycles and making noise. I inspected the unit to confirm the complaint. I found error codes: f7e1 f7e7 f2e1. I cleared the codes and ran manual spin and agitate, neither worked and made an abnormal sound. I checked under the unit and found the belt torn partially disintegrated. The clutch and motor wheel are splintering because of the belt. The gearcase shaft has dropped causing these issues. The unit needs a new gear case, motor, clutch and belt to resolve the issue. Im ordering the part for the return visit. I left the part with the cx.; ordrng 1 W11454372 (Gear case) and 1 W11497303 (Motor) and 1 W11239857 (Belt) and 1 W10721967 (Clutch), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 01/12/2024

Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the element has a break. I replaced the element with one from TS and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; used 1 WP3387747 (ELEMENT) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 01/12/2024

"Leaking water from the left side the cap inside unit that holds reservoir on left side loose tightened tough led stuck on needs new console ; rqstng P&A on 1 W11416459 (Console), states that autho needed"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRW08

Near East Hartford, Connecticut 06118

Amanda R.

Job Details: 01/12/2024

Brand new not cooling at all compressor running evaporator has no frost evaporator fan very loud ; ordrng 1 W11580057 (Compressor) and 1 W11109499 (Dryer) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 WP2315549 (Motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 01/12/2024

Checked error codes for ice maker e0 fill tube frozen going to ice maker made sure all Heaters turned on set temps at recommenced replaced ice maker taped down heater for fill tube because not sticking good

We serviced a

WHIRLPOOL MICROWAVE

Model WMH73521CS5

Near Hartford, Connecticut 06105

Chuck M.

Job Details: 01/12/2024

Installed interlock kit and tested. Microwave checked ok. ; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK ASSY SP W112452

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Charlotte, North Carolina 28210

Jeff L.

Job Details: 01/12/2024

Drain pump motor was locked up not able to pull water from machine. Replaced drain pump motor assembly unit ran and checked ok; dspstn on spec-tagged invntry: 1 WPW10605427 DRAIN PUMP

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Matthews, North Carolina 28105

Jeff L.

Job Details: 01/12/2024

"Found gunk built up at drain hose connected to drain pump not allowing it to pull the water out. I removed hose from pump and cleaned out gunk and cleaned out gunk at drain hose and disposal end, then ran unit drain pump worked fine and evacuated all water in tub. There are no leaks and I also unit drain hose properly under sink. The renter could not speak English so Im putting it into notes this is the one time customer education call.Call complete"

We serviced a

WHIRLPOOL WASHER

Model WFW9400SW04

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 01/12/2024

"Returned to install hinge assembly. Installed hing, verified proper operation of door."

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 01/12/2024

"Ui has tone but display is black u p,urged unit for 7 minutes plugged back in Ui working started cycle"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 01/12/2024

Leaking water from center of front panel lowered temp on hot water heater tank to hot want customer to use unit more often to see if issue is resolved cant adjust front levelers because has bracket under counter for mounting ; dspstn on spec-tagged invntry: 1 W11498831 GASKET

We serviced a

JENN-AIR OVEN

Model JJW2430IL00

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 01/12/2024

Throwing F6e4 error code after starting bake needs blower fan or console ; ordrng 1 W11248652 (Fan) and 1 W11196772 (Console)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Matthews, North Carolina 28105

Jeff L.

Job Details: 01/12/2024

Replaced all lights in refrigerator and changed out water filter for customer. All lights are working and unit ran and checked ok Call complete ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

We serviced a

KITCHENAID RANGE

Model KSDB900ESS9

Near Charlotte, North Carolina 28216

Jeff L.

Job Details: 01/12/2024

Found adequate power coming to range and the UI had no power ordering 2 parts for good repair. Office will call customer when part comes inPart#W11128223Part#W11099784; ordrng 1 W11128223 (UI) and 1 W11099784 (Control board)

We serviced a

WHIRLPOOL WASHER

Model WTW8120HW0

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 01/12/2024

Found power coming into washer and no power coming out of control going to UI theres a burnt spot on UI so both will need to be replaced. Office will call customer when parts come inPart#W11478525Part#W11419052; ordrng 1 W11478525 (UI) and 1 W11419052 (Control board)

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 01/12/2024

Found liquid comin*out of capacitor when replacing motor it needs to be replaced as well. Office call customer when part comes in..W11227944; ordrng 1 W11227944 (Capacitor)

We serviced a

WHIRLPOOL WASHER

Model WTW8800YC1

Near Bloomfield, Connecticut 06002

Chuck M.

Job Details: 01/12/2024

Customer complaint is that washer would not start cycle. Inspected and found control not sending voltage to drain pump. Quoted customer P&L. Customer will buy new.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Simsbury, Connecticut 06092

Chuck M.

Job Details: 01/12/2024

Customer complaint is that freezer door does not seal properly. Customer said door used to close tighter. Inspected and found freezer packed with food. Advised customer to rearrange food for better circulation and door pressure will return. Customer mentioned food freezing in FF section. Tested and found damper noisy and intermittent. Ordered diffuser. ; ordrng 1 W11236851 (diffuser)

We serviced a

KITCHENAID MICROWAVE

Model KHMS2040BSS0

Near Winchester, Connecticut 06098

Chuck M.

Job Details: 01/12/2024

"Customer complaint is that microwave door switch was clicking and latch on interlock assembly was stuck open. Inspected and found switches intermittent. Ordered interlock kit. ; dspstn on spec-tagged invntry: 1 WPW10156813 INTERLOCK , used 1 W11244494 (INTERLOCK ASSY SP W11245251) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 01/12/2024

Customer complaint is that dryer was noisy. Customer had recording of noise. Inspected and found idler wheel and rollers seized. Replaced repair kit from T/S and tested. Dryer checked ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Britain, Connecticut 06053

Chuck M.

Job Details: 01/12/2024

Arrived and found damper stuck open again. Replaced and tested. Checked ok.

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near West Hartford, Connecticut 06119

Chuck M.

Job Details: 01/12/2024

Customer complaint is that burners shut off during cooking. Customer has some cookware that is rounded at the bottom. Explained cycling to customer. Customer is not satisfied with the range and cycling and sensors are unacceptable.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 01/12/2024

"Complaint washing machine, making loud, squealing noises whenever it enters spin towards the very end of the cycle. I found gear has dropped down out of gearcase, causing, squealing noise didnt need new gear case to fix.; ordrng 1 W10752283 (Washplate) and 1 W11551646 (Nut) and 1 W11449841 (Gearcase), dspstn on spec-tagged invntry: 1 W10754448 CLUTCH"

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFF507HPS02

Near Weddington, North Carolina 28104

Jonathan J.

Job Details: 01/12/2024

I replaced evap fan mtr assembly I tested ops cycled ice maker had e0 error test 56 verified frost pattern on evap is great no additional issues found today with unit

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 01/12/2024

I replaced all four suspension rods. I tested operations. Everything is working fine. Performed a control board calibration procedure before departure as well.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 01/12/2024

I replaced all previously ordered parts pulled unit from cabinetry discovered unit cannot be properly leveled due to cabinetry countertops height being so low dishwasher legs are already as low as they can go. No leaking occurring as of right now after replacing all previously ordered parts. ; dspstn on spec-tagged invntry: 1 W11483553 GASKET

We serviced a

KITCHENAID COOKTOP

Model KCES550HBL00

Near Dudley, Massachusetts 01571

Chris B.

Job Details: 01/12/2024

Complaint that the unit is not heating up properly on the right front burner. Found partially heating element and infinite switch only heat partially on the Lower side. Found unglued grommet bezel on the rear center knob. Quoted parts and labor. Will order parts for a return visit. Customer will receive parts in the mail and will call office as soon as the parts come in. Mentioned to the customer that they will need to take off drawers to access the bottom of the cooktop. Drawers has two latches underneath to be able to remove. Please verify if heating element is faulty on the larger coil side. Added infinite switch as backup.; ordrng 1 W11259362 (Infinite Switch) and 1 W11259508 (Element Surface) and 1 W10853046 (Grommet Bezel)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKB2

Near Spencer, Massachusetts 01562

Chris B.

Job Details: 01/12/2024

Complaint that the unit is not dispensing nor opening the soap tray. Found bad solenoid on the tray. Replaced part and unit running normal. No error codes present. No leaks detected. Found a cut off wire but it was from the old dishwasher when it was removed customer mentioned. All wire on this dishwasher are all intact.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW2

Near Ware, Massachusetts 01082

Chris B.

Job Details: 01/12/2024

Complaint that the unit is not washing properly. Found loose connection. Collected for minor repairs.

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 01/12/2024

"Ran washer and found unit not draining water ran a diagnostics and found errors F9e2 F0e5 f2e1 checked drain and found water draining super slow causing unit to not spin clothes out and shut down. Checked drain pump and found tub drain clogged with a sock blocking water into pump, removed and ran a drain cycle unit Is draining strong. Recalibrated machine and ran a spin cycle checked draining and unit is now working to specs"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 01/12/2024

"Tested washer and found unit stuck in a drain cycle when plugging unit back in, canceled out cycle and checked for errors found F0e5 off balance load. Ran a calibration cycle and unit went threw properly, ran machine threw a wash and a spin checked all functions and unit is now working to specs. Advised customer on canceling out the cycle if this happens again"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Clover, South Carolina 29710

Mitch H.

Job Details: 01/12/2024

"Removed and replaced console and control. Replaced one at a time, following process to all information to transfer. Reassembled, tested, dryer operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Charlotte, North Carolina 28273

Mitch H.

Job Details: 01/12/2024

"Checked and found no ice buildup on evaporator, fan running and good air flow. Ran diagnostics, all components tested good. Checked temperatures in both freezer and refrigerator. Freezer at -2, refrigerator at 37. Did a liquid temp test and got a reading of 41 degrees. Thermistors check good in diagnostics, possible board issue. Dispenser has very low water flow. Reordering fan/harness, control board and water valve. Advised customer that office will call to schedule.; ordrng 1 W11033168 (Evaporator fan) and 1 W10843055 (Control) and 1 WPW10341329 (Valve)"

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM11

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 01/12/2024

"Checked over unit and found both section had stopped cooling and where warm, plugged unit back in and compressor was making a funny noise, checked evaporator and found no frost pattern at all checked compressor and found running but not pumping any Freon. Checked lines and noticed oil dripping from filter dryer, pulled filter dryer forward and could not see any holes but its leaking from the connections. Compressor buzzing and getting super hot, will order new compressor kit couplers and dryer advised we would call when in for return visit ; ordrng 1 W11582579 (Compressor kit) and 1 W11506635 (Process stub) and 1 W11504445 (Coupler) and 1 W11506623 (Coupler) and 1 W11504419 (Coupler) and 1 W11504449 (Coupler), O-SMS tckt"

We serviced a

WHIRLPOOL WALL OVEN

Model KEBC208KSS04

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 01/12/2024

"Checked over unit and found upper oven would not heat up unless customer slams the door then it will start working and work threw the whole cooking proses. Removed control and found upper bake relay had loosened up and backed out Of control this is causing it to work and not work by making a poor connection once customer moves unit it makes a connection and works. Checked relay and it is going to need to be either soldered or control needs to be replaced advised parts are no longer available, customer will leave as is for now"

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HW4

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 01/12/2024

Cx complaint that the units cooktop is bowed and separating. I inspected the unit to confirm the complaint. I found the burns and oven work fine. However the pots on the right side do not sit level because the cooktop is bowed. The glass is separating as well not in the area of the element and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W11129394 (Cooktop (white))

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS05

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 01/12/2024

"Checked over cooktop and found unit rusting on back half behind burners also rust stains all on the corners of the cooktop, tried to clean rust but it was not coming off the stainless was getting rub marks in it. Checked heating issue and found all burners had no simmer the flams where super high, adjusted all burners to have a good simmer will order new cooktop, screws and return, parts special order advised when in we would call for return visit ; ordrng 1 W11051501 (Cooktop) and 4 W11241230 (Screw)s"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DBL2

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 01/12/2024

"Checked over dishwasher and found unit not washing properly found spray arm seemed to be tipped on a downward angel hit bottom of the tub when trying to wash, removed spray arm and found cover not attached removed and cover is broken and not clipping into place this made the wash arm hit and not wash. Unit will need new cover will order and return ; ordrng 1 WPW10455271 (Cover)"

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS05

Near Berlin, Connecticut 06023

Jimmy R.

Job Details: 01/12/2024

"Checked over cooktop and found middle burner would not light found no spark coming out of electrode. Tested other burners and found electrodes working and middle burner sparking tried lighting middle burner when pushing ignitor for other burners and it would light up but never relight on its own. Removed cooktop and checked spark found 120v to spark module and 10v to igniters ohmed and ignitor reading ok but jumping all over tried to clean ignitor and it would not light valve bad. Will order new valve, ignitor due to corrosion and holder due to corrosion parts special order advised will call when parts are in ; ordrng 1 W11246817 (Center valve) and 1 W10852959 (Center ignitor) and 1 W10639869 (Holder)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Cramerton, North Carolina 28032

Ryan S.

Job Details: 01/12/2024

"Customer complained lights flashing in refrigerator, and freezer. Find all 3 lights had strobe effect. . Found ref section upper light bad causing short. Replaced from pre id. Collected via card. Verified proper operation of lights. ; dspstn on spec-tagged invntry: 1 WPW10515057 LED MODULE and 1 WPW10515058 LED MODULE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 01/12/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 01/12/2024

Cx complaint that the unit is not washing dishes. I inspected the unit to confirm the complaint. I found an error code: f4e3. I cleared the code and ran a service cycle. The unit filled and drain but there was no wash action. The unit needs a new sump assembly to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11613479 (Sump motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 01/12/2024

"Checked and found freezer LED barely glowing. Tested switch, it is working properly. Ordering LED module.; ordrng 1 W11226500 (LED module)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 01/12/2024

Removed and replaced the User interface console due to delaminating and moisture getting into the electronics.

We serviced a

WHIRLPOOL WASHER.

Model WFW5090JWO

Near Springfield, Massachusetts 01103

Roger R.

Job Details: 01/12/2024

Ran unit through a complete wash cycle and found no leaks. Bellows and hose all okay. Water valve also good. There was some leaking from the test fill hose as it did not have a rubber seal in the fill hose. This is not part of the washer and customer will Charged 3rd appliances diagnostic rate. Called Imani and left messages about results of diagnosis.

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 01/12/2024

"Due to unit intermittently not starting. Timer counting down but not tumbling compressor starts. Suspect faulty motor. Will order and return. ; ordrng 1 W11209428 (Motor, dryer)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 01/12/2024

Found thermal fuse on heater failed. Replaced and checked venting. Advised on proper venting ; used 1 279769 (THERMAL CUTOFF) from stock

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Springfield, Massachusetts 01128

Roger R.

Job Details: 01/12/2024

Found unit leaking from drain standpipe. Advised customer to call a plumber. Use install and instruct.

We serviced a

WHIRLPOOL COOKTOP

Model WGE745C0FH00

Near Chicopee, Massachusetts 01013

Roger R.

Job Details: 01/12/2024

Installed new glass top. all burners check ok.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Columbia, Connecticut 06237

Jeremy B.

Job Details: 01/12/2024

Installed new valve and ran self test all checks ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 01/12/2024

"Removed evaporator cover assembly, opened box with new assembly. Parts did not match. Found incorrect part was ordered. Reinstalled existing cover assembly. Removed and replaced control. Reordering correct evaporator cover.; ordrng 1 W11610999 (Evaporator cover assembly), dspstn on spec-tagged invntry: 1 W11167902 EVAP COVER"

We serviced a

JENN-AIR COOKTOP

Model JDRP536HL01

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 01/12/2024

"Removed oven door, replaced door front assembly and kick plate. Reinstalled oven door, checked operation, all working properly. Had customer inspect door and kick plate and ensure she was happy with it."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Andover, Connecticut 06232

Jeremy B.

Job Details: 01/12/2024

"Installed. We parts ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION 1 W10752283 WASHPLATE , and 1 W11454734 GEARCASE"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 01/12/2024

Installed new parts ran factory test washer not hooked up to water cant fully test.

We serviced a

BOSCH DISHWASHER

Model SHP65T55UC07

Near Durham, Connecticut 06422

Jeremy B.

Job Details: 01/12/2024

Installed new door latch and tested all checks ok.

We serviced a

WASHER WASGER

Model WFW92HEFC0

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 01/12/2024

Water leaking out the front. Bellow torn needs new. Giving F9E1(slow drain) found coin catch full of debri. Washer now draining properly. Quoted customer for new bellow.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 01/12/2024

Found left door hinge broken and door falling down hard. Replaced hinge all checks ok. ; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE

We serviced a

WHIRLPOOL WASHER.

Model WTW5000DW2

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 01/12/2024

"In Original notes I did not catch auto spell/correct changes.Cs had complained of shaking/knocking during use, sometimes stopping. No errors in history. Found suspension weak, bouncing multiple time in testing instead of once. Ordered suspension.Replaced suspension and recalibrated, ran through test cycle fine.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS00

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 01/12/2024

Installed new ice maker reset power. Needs ice door received the chute. Will reorder. ; rqstng P&A on 1 W11189145 (Ice door)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 01/12/2024

"Customer complained of rust on drum. Upon arrival found inner drum/ basket has damage causing protective coating to come off and rust. Damage seems to be from outside in, ordering new inner drum/ basket. Informed customer part will be shipped to home. When part arrives check part for damage and call office to schedule return call."

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Amherst, Massachusetts 01003

Mike K.

Job Details: 01/12/2024

"Noises while running, is tumbling and heating. No fault found, motor itself is loud/vibration. Supports, idler, belt all good. Reassembled and same, pushed up on base plate and vibration limited and noise back to normal, pushed on bottom harder to reform plate and results sustained. Unit running and sounding normal."

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