Service History 452

We serviced a

WHIRLPOOL WASHER

Model NTW4519JW1

Near Simsbury, Connecticut 06092

Chuck M.

Job Details: 01/16/2024

"Customer complaint is that washer was noisy. Inspected and found drive pulley loose and cutting through shield. Took pics. Replaced cam kit and tested. Washer checked ok. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP , used 1 W10721967 (CAM KIT) from stock"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Simsbury, Connecticut 06070

Chuck M.

Job Details: 01/16/2024

Customer complaint is that washer is not turning on. Voltage is correct. Status LED is out on control. Customer had power outage. ; ordrng 1 W11401710 (ACU)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Simsbury, Connecticut 06089

Chuck M.

Job Details: 01/16/2024

Customer complaint is that dishwasher is not cleaning dishes and detergent is not dissolving. Ran diagnostics and found error code F4e3 wash motor not running. During automatic test cycle motor is receiving voltage and buzzing but not working. Ordered wash motor. ; ordrng 1 W11613479 (Wash Motor)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 01/16/2024

Installed new feed tube and manifold ran machine threw a wash cycle and a diagnostics cycle checked water flow to wash arms and unit is now washing middle spray arm is getting water and working to factory specs

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFC2290VEP8

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 01/16/2024

"Installed new freezer door rails checked sealing and door is now sealing properly checked ice bin and heated rails on bin to get rid of ice build up, rail is now pulling out and all operations are working to specs"

We serviced a

WHIRLPOOL WASHER

Model WFC682CLW0

Near Plainfield, Connecticut 06239

Amanda R.

Job Details: 01/16/2024

The dryer get stuck on a certain time and wont shut off called tech support last visit ; ordrng 1 W11712681 (Ntc)

We serviced a

GENERAL ELECTRIC DISHWASHER

Model PDT715SYN3FS

Near Catawba, South Carolina 29704

Jonathan J.

Job Details: 01/16/2024

"Complaint dishwasher, shipping nicking, dishes, making a ticking noise when its empty not operating properly. I found heating element. adjusted I found spray arm heat deflector is broken off. I found spray arm is damaged on the lower. Im ordering lower spray arm to fix no additional issues seen or found at this time.; ordrng 1 WD22X33499 (Spray arm lower)"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW 0

Near Springfield, Massachusetts 01103

Roger R.

Job Details: 01/16/2024

Unit needs new main control due to unit trying to drain while emptyQuoted 299. For part and $239 labor rate Verbal authorization by Imani. ; ordrng 1 W11616491 (CNTRL-ELEC)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 01/16/2024

"Checked over unit and found customer having issues with soap dispenser and not using soap, ran a test cycle and checked components checked dispenser and cycled on soap found unit dispensing very little soap, checked adjustment and found on 1x turned to 8x for customer and dispensed soap. Checked and recalibrated cntrl gave customer Ed on soap and unit is now working to factory specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 01/16/2024

Ff section not cooling evaporator fan not running removed cover for fan a piece of ice fell fan started working at recommenced

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSR/AA10

Near Ashford, Connecticut 06278

Amanda R.

Job Details: 01/16/2024

"Flex zone door broken where handle goes and hand,e is broken but discontinued ice maker not making ice ; rqstng P&A on 1 Da82-02497a (Door) and 1 DA97-13074C (Handle) and 1 DA82-02367A (Y clips) and 1 Da97-19898a (Auger drain) and 1 WP482338 (Silicone) and 1 DA92-00592A (Control)"

We serviced a

KITCHEN AID MICROWAVE

Model KMHS120ESS11

Near Willington, Connecticut 06279

Amanda R.

Job Details: 01/16/2024

Night light bulb blew they replaced light bulb cant turn off light with control replaced control tested operation normal

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Chicopee, Massachusetts 01013

Roger R.

Job Details: 01/16/2024

"This unit is under extended warranty through rental company. See photo. Found unit has a broken blower wheel that will not come off motor shaft. Will need new blower, motor, blower housing and motor holder. Also console is damaged and will need as well due to cracked and sharp edge ; ordrng 1 WP697772 (BLOWER WHEEL) and 1 W11549461 (Motor) and 1 W10888146 (Housing, blower) and 2 489463 (Screw)s and 1 W11596046 (Seal) and 1 W11481730 (Bracket, motor) and 1 W11419056 (Console, complete)"

We serviced a

FRIGIDAIRE RESIDENTIAL REFR

Model LGHD2369TF7

Near Springfield, Massachusetts 01109

Roger R.

Job Details: 01/16/2024

Installed new freezer drawer tracks to to ball bearing falling out and difficult to open and close. All checks ok

We serviced a

KITCHENAID RANGE

Model KFED500EWH03

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 01/16/2024

Installed new door seal for upper oven

We serviced a

WHIRLPOOL WASHER

Model WTW5800BW0

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 01/16/2024

Customer complaint is that washer was not spinning. Ran diagnostics and found error code F8e1 long fill. Inspected and found hot and cold reversed and washer was filling slowly. Removed hoses and dirt came out with hot water. Tested inlet valve and water is filling much better.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 01/16/2024

Customer complained of f8e4 error. Confirmed overfill tray had water. Ran unit with front panel of to inspect for leaks. Nothing under unit is leaking. Or with unit. Ran unit with customer detergent pod and unit started sudding up . Informed customer to use afresh cleaner or vinegar to clean out unit and/ or change the pods they are using. Suds will cause leaks. Verified proper operation otherwise.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Denver, North Carolina 28037

Ryan S.

Job Details: 01/16/2024

"Customer complained of no heat. Found heating element short to ground and open short. Found control board bad also, not sending voltage to heater when prompt. probably from heating element short to frame no visible damage but has a bad plastic smell. Left unit unplugged. . Ordering control and element. Scheduled return call for 1-23-23am; ordrng 1 W11133021 (Control board) and 1 WP3387747 (Element)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 01/16/2024

"F0e5, f7e6, f2e1, off balance load, motor fault, stuck button. Ran self test, spinning Washplate in spin cycle. Tub moving fine from gear below, turning cam, worn hub.Washplate screw came out but Washplate seized to shaft. Will need to be broken out to repair. Ordered hub, and Washplate/screw.Offfice to contact when parts come in with authorization to schedule return.; rqstng P&A on 1 W10528947 (Hub) and 1 W10752283 (Washplate) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 01/16/2024

"Unit is under 1yr wp warranty per service bench. U/i is coming apart, replaced and u/I verified responding correctly."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 01/16/2024

Strike broken.replaced and tested all checks ok. ; used 1 W11457841 (STRIKE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middlefield, Connecticut 06455

Jeremy B.

Job Details: 01/16/2024

Installed. We lets and tested water still not dispensing needs. We water line from valve to top of door. The line is clogged. ; ordrng 1 W11579166 (Water line valve to door)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 01/16/2024

Installed new harness and ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Amherst, Massachusetts 01002

Mike K.

Job Details: 01/16/2024

"Steamed clear ice build up and steamed evap completely clear. Replaced drain pan and evap fan assy, verified fan is operating and good flow through rf upper vents; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR and 1 W11457241 PAN-DRIP"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Amherst, Massachusetts 01002

Mike K.

Job Details: 01/16/2024

"Replaced control, dispenser, door panel and racks. Transferred over all assy parts not including in new parts. Im be screw for door handle snapped, ordering replacement.Let unit run through diagnostic cycle.Unit complete other then attaching door handle.; ordrng 1 W11157086 (Door handle stud) and 1 W10826179 (Door handle screw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 01/16/2024

Replaced parts ordered by previous tech did find the freezer completely full of food no room for air to move around in freezer I advise taking the food and moving it around so that the edge of shelves to wall are clear of any food bags restricting air flow. Unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Charlotte, North Carolina 28211

Jeff L.

Job Details: 01/16/2024

Ran unit thru quick cycle drain pump had normal sound wash motor had normal sound. Checked for fault codes there was none. This is new construction may have been turned on and heard loud dry drain pump which is normal now. Unit ran and checked okCall complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Charlotte, North Carolina 28217

Jeff L.

Job Details: 01/16/2024

Replaced sump assembly all components working as designed and no leaks are present.Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 01/16/2024

"Customer complained unit wouldnt unlock had water in it. Unit was full of water took awhile to drain . Found drain pump running but not spinning. Found bad pump impeller. replaced drain pump from ts. Unit unlocked when water was drained. Verified proper operation after showed customer . Customer also had long fill error but it was from in line filter before washer. Informed customer long fill error is from slow or low water pressure, clean or replace in line filter. ; used 1 W10876600 (DRAIN PUMP) from stock"

We serviced a

SPEED QUEEN DRYER

Model I.DG30RGS113TW01

Near Franklin, Massachusetts 02038

Aimee

Job Details: 01/16/2024

Installed belt and pully and tested complete Cust paid 75.00 first visit went through repair

We serviced a

MAYTAG DRYER

Model MGD6200KW4

Near Columbia, Connecticut 06237

Jeremy B.

Job Details: 01/16/2024

Found ignitor cracked . ; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT

We serviced a

KITCHENAID RANGE

Model KFED500ESS03

Near Shrewsbury, Massachusetts 01545

Aimee

Job Details: 01/16/2024

Call is under warranty Right side hot surface light wont go out Ordering right side burner and switch . Can tell which causing problem power at all and working; ordrng 1 WPW10251108 (Fr right burn) and 1 W11171119 (Right rear) and 1 WP7403P23860 (Right rear) and 1 W10312185 (Front right)

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRP02

Near Shrewsbury, Massachusetts 01545

Aimee

Job Details: 01/16/2024

Found a break in the harness for middle draw.Also the Cntrl third draw filled water and carodedAnd needs a ice makerCwa

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Shrewsbury, Massachusetts 01545

Aimee

Job Details: 01/16/2024

Installed new ui complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Worcester, Massachusetts 01602

Chris B.

Job Details: 01/16/2024

Complaint that the unit is not heating up. Found bad heating element and clogged filter screen. Quoted parts and labor. Unclogged all debris and replaced part and dryer running normal. Mentioned to the customer to check the venting and have it serviced. 1yr warranty on parts and labor. ; used 1 279838 (ELEMENT) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 01/16/2024

I replaced all previously ordered parts I tested ops unit has since started making ice with no issues and operation is quiet and normal now.

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC0

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 01/16/2024

"Complaint dryer is not getting hot anymore. I found heater is open also found 3 locked up idler pulleys and frayed drive belt I replaced idler component kit and heater I tested ops everything is working fine now no abnormal noises or issues found. ; used 1 WP8544771 (ELEMENT), and 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

MAYTAG WASHER

Model MHW8630HW4

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 01/16/2024

"Unit is under 1yr wp warranty per service bench.F8e1, f0e2. Long fill and over suds errors, cleared history. Ran service test and each fill valve looks to be running fine. Ran quick wash cycle and went through fill cycle fine, filled agitated, drain and spin out fine. there was an excess of suds in unit in unit.Cs says unit has been running endlessly while showing only a few minutes remaining.Explained timer is just an approximation. If unit is out of balance it may make numerous attempts, or if sensing water in tub, or suds make it thinks there is it will affect timing. Same as when running empty it decided it was done when timer was at three minutes, normal operation. Ran a few times to help remove suds and left running a clean cycle, without any affresh. Cs does have some affresh to use and does clean unit. Unit has auto detergent dispensing and is using he liquid soap. Also uses spray stain fighters. Suggested cleaning if sees suds still in unit."

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258XEB3

Near Agawam, Massachusetts 01030

Mike K.

Job Details: 01/16/2024

"Unit was installed n defrost when arrives, complaint of rf not getting cold. Removed evap cover and large ice block in upper right. Indictive of a sealed system issue. Let unit complete defrost cycle, compressor running,fan is not, getting full frost pattern, damper opened.120vac at fan harness.Unit will need to be steamed/defrosted on return.Quoted for fan/labor.Accepted. Collected in full via cash. Office to contact to schedule return.; ordrng 1 W11024089 (Evap fan assy)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM1

Near Marlborough, Connecticut 06447

Jeremy B.

Job Details: 01/16/2024

Dishwasher not cleaning. Found wash motor getting power and diverted clicking. Needs new assy. Quoted customer.

We serviced a

SAMSUNG DRYER

Model DV50M7450P/A3

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 01/15/2024

"Inspected and found ui board and knob broken, quoted for repair and he will call if wants repaired.; dspstn on spec-tagged invntry: 1 DA97-13718C ICE MAKER UNDER 25 CUBE"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Windsor, Connecticut 06095

Gary V.

Job Details: 01/15/2024

"Inspected and found multiple problems, lid lock broken, open circuit thru drain pump , main acu giving pressure system fault, will submit estimate and call. Was able to open lid so customer could pull clothes out.; rqstng P&A on 1 W11399437 (Drain pump) and 1 W11556725 (Main acu) and 1 W11394572 (Lid lock), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Paxton, Massachusetts 01612

Chris B.

Job Details: 01/15/2024

Complaint that the unit is not draining correctly. Found clogged drain filter. Unclogged the unit and ran two diagnostic cycles and unit working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT311FFFE01

Near Simsbury, Connecticut 06070

Gary V.

Job Details: 01/15/2024

Installed parts listed and tested fine.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDB20

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 01/15/2024

Complaint cannot remove water filter. Or install water filter easily. I gave estimate for filter cap. That was only part that is missing. Customer declined estimate today is going to order cap themselves only issue they are having.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model PRMC2285AF

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 01/15/2024

I replaced filter housing tested operations no additional issues. Found with refrigerator here today. No additional leaking occurring as of right now either.

We serviced a

JENN-AIR RANGE

Model 1234

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 01/15/2024

Found bake unit burnt into there was no model or serial stag available on this unit. I called and spoke with Randy and Lisa they were able to find the part. Will return on Friday 1-19-24 pm to make repairPart#326791; ordrng 1 326791 (Bake unit)

We serviced a

MAYTAG OVEN

Model MOED6030LZ01

Near Charlotte, North Carolina 28270

Jonathan J.

Job Details: 01/15/2024

"I found mullets connect multiple of them were unplugged at main control board. I reconnected, mocks, connectors, resecured, harnesses, tested operations. Everything is working perfectly. Unit has proper voltage getting two oven Both upper and lower ovens are preheating with no issues"

We serviced a

JENN-AIR OVEN

Model JMW2427DS01

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 01/15/2024

"Complaint oven has an F2 E1 stuck or shorted. Key error code will not clear. Found right side is shorted on the user interface side button, lower oven and oven light. Non-functional. Unit will need new user interface to fix park is on back order Office to call customer as soon as part comes in. ; ordrng 1 W11236900 (Ui)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Charlotte, North Carolina 28270

Jonathan J.

Job Details: 01/15/2024

I replaced LED lights came in kit tested operations. Everything is now working properly with no further issues found.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ0

Near Pineville, North Carolina 28134

Jeff L.

Job Details: 01/15/2024

Replaced the spark module board and I preheated the oven to 350 degrees and the ignitor and burner stayed on till pre heated to selected temperature. Then I bumped the setting up to 370 and the oven turned on and pre heated to desired temperature. The oven sensor was operating because the once it hit desired temperature the burner cut off and then cut back on after a few minutes to bring oven back to temperature all normal operation. At this time unit ran and checked okCall complete

We serviced a

SAMSUNG WASHER

Model WF45R6100AW/US

Near Brockton, Massachusetts 02301

Aimee

Job Details: 01/15/2024

Pick up parts

We serviced a

WHIRLPOOL WASHER.

Model WTW4816FW2

Near Norfolk, Massachusetts 02056

Aimee

Job Details: 01/15/2024

No error codes calibrated and ran diagnostics Found the auto sence over filling with water Needs water level switch ; ordrng 1 WPW10285511 (Water level switch)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHB2750TD

Near Holliston, Massachusetts 01746

Aimee

Job Details: 01/15/2024

"Installed hinges to mullion , lower pin to door siliconed to hold hinge. Replaced ice maker and draw wheelsComplete"

We serviced a

SPEED QUEEN WASHER

Model AWN43RSN116TW01

Near Franklin, Massachusetts 02038

Aimee

Job Details: 01/15/2024

"Cust had flood in basement under 6 inches of waterLid lock isnt working When start fils with water, advanced to drain ."

We serviced a

MAYTAG RESIDENTIAL REFR

Model MBB1952HEW

Near Attleboro, Massachusetts 02703

Aimee

Job Details: 01/15/2024

Cust freezer was on coldest 7Returned to factory 4Steamed out frost

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, North Carolina 28205

Robert A.

Job Details: 01/15/2024

Installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Charlotte, North Carolina 28213

Robert A.

Job Details: 01/15/2024

"Cx complaint that the unit is shaking violently while it spins. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e2. I cleared the codes and ran a service cycle. All components passed but it did shake a lot while it spun. I removed the lid to watch it during spin, the basket wobbles a lot from side to side. I shook the basket from side to side, I tried to remove the agitator to check the drive hub. The agitator is seized to the gearcase shaft. The suspension seem fine. The unit needs a new agitator and drive hub to resolve the issue. I quoted the cx for the repair and collected the service call fee by CC. The cx does not want to fix the unit at the moment."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF310PAAB5

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 01/15/2024

"Installed new drain hose and ran water threw other half of drain ran machine thew a wash and a drain cycle and found unit still slow too drain. Checked connection at disposal and found blocked causing very little water to flow out, removed block and unit is now draining and operating to specs ; dspstn on spec-tagged invntry: 1 WPW10545278 DRAIN HOSE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 01/15/2024

"Found right side ff seal torn, replaced with new seal and tested fine.; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 01/15/2024

Customers complaint is washer not spinning out randomly. Ran diag found off balance error code tan through self test all checks ok . Instructed customer on proper load size.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 01/15/2024

Found icemaker mounting bracket broken causing icemaker to hang. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 01/15/2024

Dishwasher giving f8e4 found a small amount of water in drip pan. Found dishwasher not level leaning twords the left. Adjusted and dishwasher now level. Found the bottom seal slightly damaged recommended replacing l. ; ordrng 1 W11664713 (Door seal)

We serviced a

KITCHEN AID DISHWASHER

Model KDTE254ESS2

Near Attleboro, Massachusetts 02703

Aimee

Job Details: 01/15/2024

"Found the left track broken, track was up gradedReplaced and tested ; used 1 W11259785 (Track) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hartford, Connecticut 06106

Chuck M.

Job Details: 01/15/2024

Customer complaint is that dishwasher door panel is rusting. Confirmed and took pics. Ordered door panel stainless P&A. ; rqstng P&A on 1 W11613486 (Door panel)

We serviced a

SAMSUNG WASHER

Model WA50R5200A

Near Springfield, Massachusetts 01109

Roger R.

Job Details: 01/15/2024

Complaint of poor spin performance. Ran a cycle and observed the basket and tub moving excessively. During 1st spin got a Ur code with normal load. Recommend replacing the suspension rods to stabilize tub. ; rqstng P&A on 4 DC97-16350U (Suspension rod kit)

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 01/15/2024

Complaint is unit runs for free. We are unable to do anything without the keys to access the coin slot area Informed customer that keys need to be on site. Called customer and notified them they need to call office and reschedule for when key is on site; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Waterbury, Connecticut 06706

Jimmy R.

Job Details: 01/15/2024

"Checked over oven and found oven light staying on and not shutting off causing it to get super hot, checked socket and connections and found wire connection on control not connected properly it was pushed on half way this was causing power to be supplied to light all the time, fixed connection and checked voltage unit is now giving 120v when pushed and no power when shut off. Checked all operations and unit is now working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Weddington, North Carolina 28104

Jonathan J.

Job Details: 01/15/2024

Unit had been making ice prior to arrival but supper loud. I found fill tube frozen over upon arrival again I adjusted fill tube heater I cycled ice maker I tested operation new ice maker is much quieter and cycling just fine. Unit was set I to -5 in freezer and 35 in fresh food zone I set everything to factory temps.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 01/15/2024

"Ran dryer and found unit making a loud vibration when tumbling found noise coming from blower wheel area, checked blower and found lint caught in half of the blower causing it to be off balance and rattle, removed lint and adjusted blower housing, lubed rollers and idler ran dryer and unit is now operating to factory specs"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Southington, Connecticut 06479

Jimmy R.

Job Details: 01/15/2024

Dryer had been already fixed over a week ago they are all set

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Plymouth, Connecticut 06786

Jimmy R.

Job Details: 01/15/2024

Checked over cabinet and found bottom corner dented and paint chipping going to have to reorder a new cabinet and return. Will reorder parts tentative p/a ; ordrng 1 W10676680 (Cabinet)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Torrington, Connecticut 06790

Jimmy R.

Job Details: 01/15/2024

"Tested unit and found washer would not complete a wash cycle unit would get to the spin and error out sd, ran diagnostics and checked for errors found F0e2 over suds f5e3 unlock failure f8e1 long fill ran unit threw step 12 and noticed machine not pumping water out all the way causing off balance loads and unit the error and shut down. Checked drain pump and found tub to pump hose clogged not letting unit drain in time, removed clog and recalibrated control ran a quick wash cycle and unit is now spinning out and draining properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Torrington, Connecticut 06790

Jimmy R.

Job Details: 01/15/2024

"Checked over fridge and found lights not coming on due to door switch broken off. Replaced faulty door switch and lights are now operating, checked over all functions and unit is cooling and all operations are working to specs ; used 1 W11123941 (Switch) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near North Brookfield, Massachusetts 01535

Chris B.

Job Details: 01/15/2024

Complaint that the washer is not spinning out properly. Found bad hub and stripped nut for removal of wash plate. Quoted parts and labor. Customer prefers not to fix the unit. Collected trip fee. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP

We serviced a

MAYTAG LAUNDRY CENTER

Model MVW7232HW2

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 01/15/2024

Found broken lid strike. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 01/15/2024

Oven not working keeps giving cooling fan error. Measured 120vac at fan but fan not running. Replaced and tested all checks ok. ; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Avon, Connecticut 06001

Chuck M.

Job Details: 01/15/2024

Customer complaint is that mullion is broken. Confirmed and took pics. Ordered mullion. ; ordrng 1 W11455378 (Mullion)

We serviced a

WHIRLPOOL WASHER.

Model WTW5057LW0

Near Plainville, Connecticut 06062

Chuck M.

Job Details: 01/15/2024

Customer complaint is that the washer would not start cycle. Pressed power the held start button. Sensing LED came on but washer did not start. Unplugged washer and plugged back in after a few seconds. Pressed power and held start button. Washer lid locked sensed and washed. Washer checked ok.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Plainville, Connecticut 06062

Chuck M.

Job Details: 01/15/2024

Customer complaint is that washer shakes during spin cycle. I am washer on diagnostic test cycle and washer checked ok. Checked for shipping pins and they are removed. Tested shocks and basket. All checked ok. Informed customer on unbalanced loads.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 01/15/2024

"Customer complaint is that washer intermittently makes a metal scraping noise. Or metal hitting metal noise during drain. Ran diagnostics cycle and no noise found. Inspected underneath washer and found rotor screw loose and almost pulled out. Secured rotor screw and tested washer again. Ran drain and spin and no noise found. Found authorization numbers in entitlements M19WYX1APL1.5, M19WYW0APL1.5 dated 01/04/2023; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 01/15/2024

Customer complaint is that upper rack adjuster wheels broke off and rack coating is pealing and rusted. Quoted customer for adjusters and rack plus labor. Customer chose to replace adjusters. Replaced and tested. Showed customer it works. ; used 1 W10712395 (ADJUSTER) from stock

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near New Britain, Connecticut 06053

Chuck M.

Job Details: 01/15/2024

Replaced control and tested. Dryer did not start. Checked thermal fuse and it checked ok. Tested and got proper voltage to motor. Motor windings were out of range. Replaced motor and tested. Dryer is working properly. ; used 1 279827 (MOTOR) from stock

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 01/15/2024

Due to condition of transmission shaft the new hub kit is recommended instead of the original one. Tightened new hub to transmission shaft and basket. Recalibrated unit and all okay ; used 1 W10324651 (HUB) from stock

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Bolton, Connecticut 06043

Jeremy B.

Job Details: 01/15/2024

"Installed new gearcase, clutch , and agitator. Ran calibration then self test all checks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 01/15/2024

"Removed left refrigerator door and replaced with new door. Transferred dispenser parts, tube, door gasket and UI control to new door. Connected and tested control, dispenser, ice maker and valve. All tested good and operating properly."

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS02

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 01/15/2024

"Disassembled cooktop, found that incoming power cord had been caught and pinched between top and line fitting of middle burner during assembly. Wire broken and arced at fitting. Needs power cord. Checked part availability. Cord is special order. Advised customer that office will call to schedule return when part arrives. Left all other parts with customer. Will install on return visit.; ordrng 1 W10392003 (Power cord)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 01/15/2024

Installed new control board due to flickering power supply to hood light. All checks ok after repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 01/15/2024

"Found broken door switch for right door, left door seal torn. Fan checks okay. Replaced broken switch. Will need to order door seal. ; ordrng 1 W10830274 (Seal, door), used 1 W11396033 (LIGHT SWITCH) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Pineville, North Carolina 28134

Jeff L.

Job Details: 01/15/2024

Found dishwasher filling with water and draining just not washing. Have proper power down to wash motor the motor is just clicking sump needs to be replaced. Spoke with Lisa and office will call customer when part comes inPart#W11613479; ordrng 1 W11613479 (Sump assembly)

We serviced a

WHIRLPOOL RANGE HOOD

Model JXL6536HSS1

Near Charlotte, North Carolina 28209

Jeff L.

Job Details: 01/15/2024

Found fan motor making noise needs new fan motor called Lisa to order part. Will return 1-19-24 pmPart#W11689026; ordrng 1 W11689026 (Fan motor)

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Charlotte, North Carolina 28210

Jeff L.

Job Details: 01/15/2024

Found washer making loud grinding noise when spinning checked agitator it was good. Checked cam and it was slipping on gear shaft splines making the noise replaced cam kit unit ran and checked okCall complete; used 1 W10721967 (Cam) from stock

We serviced a

GENERAL ELECTRIC RESIDENTIAL REFR

Model FUF21DLRDWW

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 01/15/2024

"Unit had warmed up, then they thought it was cooling better and warmed up again, ice cream sloshy. Empty on arrival and measuring -7. Removed evap cover and light frost pattern. Is in the garage.Did not get any temp alarms when warm. Left open for a bit but did not kick on. Ordering controls and thermostat for intermittent cooling issues.They will leave unplugged so can verify compressor/fan operation when new parts are installed.Office to contact when parts come in to schedule return.; rqstng P&A on 1 WR55X30692 (Control) and 1 WR55X30693 (U/i), ordrng 1 WR55X27914 (Temp sensor)"

We serviced a

KENMORE REFRIGERATOR

Model 795.74025.412

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 01/15/2024

"Not cooling either section, compressor running, no frost. LG made unit. Quoted for sealed system labor/compressor/evaps.Denied. Collected for service call"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET8MHKXMQ03

Near Agawam, Massachusetts 01030

Mike K.

Job Details: 01/15/2024

"Cs complaint of unit running all the time, believes gasket is at fault. Gasket not torn, slight gap on lower left, they had stuck a piece of foam there and said better since. Reformed gasket and sealed fine. Cs had taped paper towels over air returns, dish collecting water, unit has a clogged drain.Quoted for steaming clear drain. Blocked air returns would cause unit to run much longer than normal.Steamed clear and also steamed gasket to make good seal, adding some silicone to gap between liner and cash by on lower corners of rf area."

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 01/15/2024

Found bad oven ignitor. Replaced checked all okay

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Denver, North Carolina 28037

Ryan S.

Job Details: 01/15/2024

"Customer complained undo knob feels funny and didnt hear once. Found timer / knob bad. Customer didnt have timer in correct spot. Ordering timer and knob, Informed customer office will call when parts come in. ; ordrng 1 W11708423 (Knob) and 1 W11685947 (Timer)"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 01/15/2024

Customer complained unit. It getting enough water in cold settings but is on hot. No error codes stored. Ran service mode and both cold and hot valves opening and working properly. Ran all other functions in service mode and all other functions working properly. Ran normal load with cold setting and unit filled and started washing. Informed customer if she has issue with water pressure that could be causing issues. She confirmed of intermittent water pressure in home. Left pump with customer that was pre id. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 01/15/2024

"Retuned to install knob and timer. Installed parts , verified proper operation."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Charlotte, North Carolina 28208

Ryan S.

Job Details: 01/15/2024

"Customer complained unit stopped cooling. Upon arrival found compressor not coming on, ran serve test 40 on step 3 compressor not getting power from Orion board all fans working . Power to Orion board and refrigerator has proper power. Called techline. Sr#7738237831 techline said unit probably has leak. If unit is leaking it will blow thermal fuse. Found unit was low on Freon. Charged system with 140psi. Found dropped to 137 after 30 mins. Bubble checked all braze points, no leaks detected. Checked evaps no leaks detected. Though bubble test found leak near cap tube entering frame but couldnt get picture in time and cant get to repeat. Unit must have leak opened up in frame. Called tech line back. Tech line putting in for review. Informed customer of unit being deemed non repairable, someone will reach out to them in 3-5 days."

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