Service History 451

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Gastonia, North Carolina 28056

Robert A.

Job Details: 01/17/2024

Cx was contacted for the heater element replacement. The serial # is within the range for coverage. The TS is in my garage. I called Jen to set up the return visit ASAP. The nearest availability is Mon pm. I scheduled the return visit.; ordrng 1 W11537778 (Heater element)

We serviced a

WHIRLPOOL COOKTOP

Model RF368LXPQ2

Near Charlotte, North Carolina 28214

Jeff L.

Job Details: 01/17/2024

Found RF burner not working at all needing to order switch and burner for good repair. Will return on 1-24-24 amPart#W11171119Part#WP3149400; ordrng 1 W11171119 (RF burner) and 1 WP3149400 (Switch)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN708MPS00

Near Longmeadow, Massachusetts 01106

Roger R.

Job Details: 01/17/2024

Installed panels that were sent to customers home. Freezer door panel number W10137117 and Refrigerator door panel W10137119

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 01/17/2024

"Tested unit due to machine turning on and when starting it would go straight to done never washing or filling, Checked for errors and found none ran a self test and unit went threw properly. Ran machine thew several cycles and found unit working normally checked capacitor and found out of date, replaced capacitor and recalibrated unit. Ran wash and spin cycles and unit is working to specs ; used 1 W11395618 (Capacitor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM02

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 01/17/2024

"Tested unit and found when fridge would call for cold air the damper would open and sounds terrible, checked damper and found motor making a loud noise replaced faulty damper and unit is now opening and closing normally. Checked all other operations and unit is cooling and working to specs ; dspstn on spec-tagged invntry: 1 WPW10594330 DAMPER CNTRL"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Charlotte, North Carolina 28214

Jeff L.

Job Details: 01/17/2024

The unit working fine with no fault codes the customer thought the sound of the tub spinning and stopping during sense was a issue. One time customer education call

We serviced a

WHIRLPOOL M/W OTR

Model UMV1160CW2

Near Plainville, Connecticut 06062

Jimmy R.

Job Details: 01/17/2024

"Checked over unit and found microwave turn table not rotating and lights for underneath not coming on, checked turntable Motor and found main harness connection for motor and lights not connected causing issue. Reattached connection and unit started to operate normally heated up mug of water and unit is now working to specs"

We serviced a

WHIRLPOOL DRYER

Model WET4027HW2

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 01/17/2024

"Unit is under 1yr wp warranty per service bench. Cs thought unit wasnt venting correctly because she could see some build up inside lint screen area, build up was minor and properly functioning. No issue with drying. Explained she can vacuum out or get a lint brush and should check vent hose every so often to keep clear."

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Southington, Connecticut 06479

Jimmy R.

Job Details: 01/17/2024

"Tested dryer and found customer having trouble drying clothes checked for heat and unit is heating up but short cycling causing clothes to come out wet when complete, tested heater and found ohming good checked thermal cut off and cycling thermostat and found faulty. Replaced both and checked vent for unit and advised customer vent going up needs to be cleaned and vent cap on the outside needs to be replaced the outside vent is not opening properly blocking air flow customer will have replaced. Ran dryer and unit is now heating proper and working to specs ; used 1 279973 (THERMAL KIT) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 01/17/2024

"Complaint dishwasher, making a popping noise whenever doors opened for the very first time directly after a wash cycle will not make any noises after that first time. I replaced both hinges I tested ops found popping is due to plastics funnel cup touching door when door is fully opened I found door gasket is leaking water into catch basin I replaced door gasket tested all other operations. No additional issues found with dishwasher here today.; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE , used 1 W11483553 (GASKET) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 01/17/2024

"I replaced all previously ordered parts tested operation performed a control board calibration process verified there are no leaks and everything is sounding normal as of now. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , 1 W11283592 MOTOR-DRVE , and 1 W11449840 GEARCASE , used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG WASHER

Model MVW5035MW0

Near Matthews, North Carolina 28105

Jonathan J.

Job Details: 01/17/2024

"Complaint washing machine when you press start. Sounds like its agitating and Im going straight to done. I found actuator shifter has failed and latch issue. I replaced actuator and striker , tested operations no additional issues found everything is now working fine.; used 1 W10913953 (ACTUATOR), and 1 W11457841 (STRIKE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ04

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 01/17/2024

Customers complaint is freezer not freezing things completely. Refrigerator is in the garage and the temp is 19 degrees. Must be in a area where the ambient temp is above 60 degrees for optimal performance.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hartford, Connecticut 06114

Chuck M.

Job Details: 01/17/2024

Customer complaint is that washer was leaving clothes wet. Found washer was leaning backwards because floor is uneven. Leveled washer to floor. Explained unbalanced loads. Found hot and cold were reversed. Corrected and tested. Washer checked ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB2

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 01/17/2024

"Replaced sump assy, ran normal cycle and filled and went into wash fine, verified spray arm movement, cancelled and drained fine. Ran diagnostic cycle fine and verified heating at end of cycle"

We serviced a

WHIRLPOOL DRYER

Model MED6230HC3

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 01/17/2024

"Checked over dryer and found dryer top had been scratched on right side getting down to bare metal, replaced with new top and checked over all operations. Dryer is heating and all functions are now working to specs"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Hartford, Connecticut 06112

Chuck M.

Job Details: 01/17/2024

Customer complaint is that washer makes a whistling sound during spin cycle. Ran automatic test cycle and washer checked ok. Whistling sound is normal. We was Ct

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Hartford, Connecticut 06112

Chuck M.

Job Details: 01/17/2024

Arrived to diagnose washer and customer said washer is working fine.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Hartford, Connecticut 06120

Chuck M.

Job Details: 01/17/2024

Customer complaint is that washer was leaking. Ran washer on manual cycle and tested hot and cold valves. No leaks found from washer. Found cold supply leaking. Took pic.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSS36FKX00

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 01/17/2024

Installed door spring and tested. Showed customer it works.

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near Hartford, Connecticut 06106

Chuck M.

Job Details: 01/17/2024

"Customer complaint is that washer is not washing properly and does not complete cycle. Ran diagnostics and found error codes F0e3 overloaded. F8e1 long fill. Ran manual cycle and found bearings noisy and gear case leaked. Rotor is stiff to turn. Wash plate is seized to shaft. Ordered gear case rotor/stator, clutch, slider, wash plate and screw. Extra Time Slots. ; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W11393685 (Gear Case) and 1 W10754158 (motor stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10754161 (motor rotor) and 2 ExtraTimeSlots (Extra Time Slots)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Hartford, Connecticut 06114

Chuck M.

Job Details: 01/17/2024

Customer complaint is that washer lid will not open. Ran diagnostics and found a error code F9e1 long drain. Inspected and found drain circuit is stuck closed on control. Ordered control. Could not open lid. Was able to see model/serial. ; ordrng 1 W11557935 (Control)

We serviced a

FRIGIDAIRE MICROWAVE OVEN

Model GMBS3068AFA

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 01/17/2024

Found unit has a bad thermal cavity fuse. Will need to replace thermal fuse and repair wires. ; ordrng 1 5304520011 (Thermostat)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 01/17/2024

Found unit in child lock mode. Showed how to use feature.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Chicopee, Massachusetts 01022

Roger R.

Job Details: 01/17/2024

Installed new drum in dryer due to paint not adhering well to drum and flaking off. New drum checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Chicopee, Massachusetts 01022

Roger R.

Job Details: 01/17/2024

Unit has unusable noise during spin when ramping up to high speed. Belt was already replaced. Recommend replacing gearcase and splutch assembly. Will order both items and return to install ; ordrng 1 W11449840 (GEARCASE) and 1 W10721967 (CAM KIT)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Springfield, Massachusetts 01109

Roger R.

Job Details: 01/17/2024

Found no leaking at this time. Customer to call is issue persists. If reoccurs possibly needs soap cup.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 01/17/2024

Installed new main control. Unit responds properly at this time.

We serviced a

SAMSUNG RANGE

Model NE59N6630SS/AA

Near Brockton, Massachusetts 02302

Aimee

Job Details: 01/17/2024

Found burn out at switch ordering burnerand switch.; ordrng 1 DG44-01007B (Infi fron right triple) and 1 DG47-00065A (Front right burner triple)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXB00

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 01/17/2024

"Replaced water valve and leaking from connection, trimmed back water line and reconnected, no more leaking found. Cs to monitor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 01/17/2024

"Unit is under 1yr wp warranty per service bench. Cs complaint is about gurgling noise during operation. Previously more sealing gum was added to cap tube at evap and was told it is normal operation.All noises heard during visit are normal and gurgling is normal for units. I did move position of drier from being vertical to 45 degrees which can lessen sounds, but still unit is operating properly.Showed cs whirlpool product page which lists gurgling as normal."

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDB02

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 01/17/2024

"Unit is under 1yr wp warranty per service bench and took photo of receipt.Sais something had come out from between case and liner, some loose silicone there and residue. Cleaned and Resealed case and liner. Cs to monitor.; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near Hadley, Massachusetts 01035

Mike K.

Job Details: 01/17/2024

"Unit is under 1yr wp warranty per service bench.Complaint of unit not making EOC sound. Ran time dry and made tone properly at end of cycle, cs heard it with me. Unit is in basement and quieter then old style buzzers. Unit heating properly with good airflow."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Amherst, Massachusetts 01002

Mike K.

Job Details: 01/17/2024

"Unit now in 1335. UMASS new unoccupied apartments. Says unit was giving a low flow error. That moved unit, changed hoses, tested flow before attaching, and same. F8e1 error in history. Pressure hose looks fine. Ran diagnostic test, component test not on tech sheet, but by hitting second entry key after entering diagnostics there is another menu available, temp/spin/soil buttons can change test. 1&2 were the cold valves, no other tests made hot water valve run. Ran quick cycle on hot and no water. Found plug for hot water valve was connected, but not inserted fully, once seated properly hot water valve functioning."

We serviced a

SAMSUNG WASHER

Model WF42H500AW/A2

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 01/17/2024

Washer stops after 10 mins. Found drain pump clogged. Cleaned and tested and inner hose also clogged. Cleared internal hoses and ran self test all checks ok. Customer started clean washer cycle.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near New Britain, Connecticut 06053

Jeremy B.

Job Details: 01/17/2024

"Washer goes from sensing to done. Checked all connections at motor, capacitor, and control. Was able to get truck stock capacitor to work. Ran calibration then self test and then started several loads and each stated properly. ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR , used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Middlefield, Connecticut 06455

Jeremy B.

Job Details: 01/17/2024

The lint screen didnt come with the moisture sensors. Will reorder. Left parts with customer. ; ordrng 2 WP3387223 (Moisture sensor)s

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Sharon, Massachusetts 02067

Aimee

Job Details: 01/17/2024

Found needs new Gearcase loud in spin and wash plate striped . Didnt want estimate Cust buying new

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW0

Near Franklin, Massachusetts 02038

Aimee

Job Details: 01/17/2024

F6e3 communication errorF6e2 F9e2 water ring and drainF0e5. Out of balance Runs through diagnostic and key pad testProblem with start and power need uiCust buying new

We serviced a

FRIGIDAIRE RANGE GAS

Model LGGF3042KFN

Near Franklin, Massachusetts 02038

Aimee

Job Details: 01/17/2024

"Tested the igniter is glowing , no gas Theres gas everywhere else bake and topFound no gas to the broil tested the gas valve no amps when broil is on Needs a igniter and gas sent estimate Cust not repairing"

We serviced a

WHIRLPOOL WASHER

Model WFW70HEBW1

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 01/17/2024

Shawn washer drains the drain pipe backs up. Customer must clear drain pipe.

We serviced a

JENN-AIR RANGE GAS

Model JDRP548WP02

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 01/17/2024

Complaint user interface is completely locked up. Have tried tripping the breaker. No change I found unit will need ui and expansion board to fix. ; ordrng 1 WPW10145531 (Control) and 1 WPW10464534 (Ui)

We serviced a

KITCHENAID DRYER GAS

Model KGYS750JQ1

Near Holliston, Massachusetts 01746

Aimee

Job Details: 01/17/2024

Found is lighting needs coil pack .Also advised to clean vent Cwa if wants to repair or buy new

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Mansfield, Massachusetts 02048

Aimee

Job Details: 01/17/2024

"Unit had water in it . Cancelled drain drain right out. Needs drain hose that is crushed not allowing all water out.Also heater leaked on wash motor.Found on the list for heater replacement Service pointer W11540964 Special Project code S17304. HeaterNeeds drain hose, heater and pump.; ordrng 1 W11537778 (Heater) and 1 W11197948 (Wash pump) and 1 W11414944 (Drain hose)"

We serviced a

GE LAUNDRY CENTER

Model GUD27ESSM1WWP

Near Mansfield, Massachusetts 02048

Aimee

Job Details: 01/17/2024

"Installed new pump and actuator, did a fill and drain to test for leaks. CompletePut a cleaner in washer and cleaned before left"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS42E22L00

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 01/17/2024

"I replaced icemaker door motor and all previously ordered parts. I found the reason was the ice chute flap with the insulation on it. The plastics were broken, causing it to never closed fully. Door is now closing very rapidly no additional issues found at this time advised customer to dump ice spin weekly to prevent ice from dropping out of shoot and onto floor."

We serviced a

MAYTAG WASHER.

Model MVW7232HC2

Near Windsor, Connecticut 06095

Gary V.

Job Details: 01/17/2024

"Inspected and found lid strike broken, replaced and cycled, tested fine.; used 1 W11457841 (STRIKE) from stock"

We serviced a

KITCHENAID OVEN

Model KOSC504ESS00

Near Windsor, Connecticut 06095

Gary V.

Job Details: 01/17/2024

"Installed parts listed and cycled, tested fine."

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near Windsor, Connecticut 06095

Gary V.

Job Details: 01/17/2024

"Inspected and found box and outlet assys broken, will submit estimate and call for return date.; rqstng P&A on 1 W10897401 (Box assy) and 1 W11211470 (outlet assy)"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Southbridge, Massachusetts 01550

Chris B.

Job Details: 01/17/2024

Complaint that from time to time the washer would not cycle through correctly. Ran two diagnostic cycles and all tested normal. Mentioned to the customer to keep and eye on the balance load because of the F0E5 error code. Unit working normal. No issues found.

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Windsor, Connecticut 06095

Gary V.

Job Details: 01/17/2024

"Inspected and found unit powering on and after a few seconds stops cooking and goes to zero and resets, main acu not functioning properly, will order and return.; ordrng 1 W11342846 (Main acu)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Bloomfield, Connecticut 06002

Gary V.

Job Details: 01/17/2024

"Inspected and found screws and nuts missing, will order and return.; ordrng 1 279393 (Screw kit)"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near West Brookfield, Massachusetts 01585

Chris B.

Job Details: 01/17/2024

Complaint that the unit is not cycling through correctly. Found washer unleveled and needed adjustment. Found F0E3 and F0E5 due to washer not leveled correctly. Leveled and all adjusted properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Belchertown, Massachusetts 01007

Mike K.

Job Details: 01/17/2024

"Unit not completing cycles, filled, wash motor not running. Replaced sump assy and ran diagnostic cycle, filled,washed,drained fine. Verified spray arm movement and heater operating.; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 01/17/2024

Unit shows evidence of leaking from gear case and noisy during agitation. Will need new gearcase and related parts. ; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10902814 (WASHPLATE) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor)

We serviced a

GE DISHWASHER

Model GDF630PGM3BB

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 01/17/2024

Intermittently going to start unit and Ui wont power on customer resets power to unit then it will power on checked wire nuts its working today needs control kit out of stock from ge factory ; ordrng 1 WD21X26186 (Control)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 01/17/2024

"Was able to inspect underneath found stripped out actuator. Replaced belt, actuator, and cam. Ran self test all checks ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS04

Near Enfield, Connecticut 06082

Gary V.

Job Details: 01/17/2024

"Installed parts listed and cycled, tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near York, South Carolina 29745

Mitch H.

Job Details: 01/17/2024

"Removed and replaced pump/motor assembly. Reinstalled screen, filter and wash arm. Tested dishwasher and checked for leaks. Operating properly with no leaks. Cancelled cycle, drain pump working correctly, no leaks. All operating normally."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE304DSS0

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 01/17/2024

Replaced drain pump still leaving some water in bottom of unit needs new drain hoses ; rqstng P&A on 1 WPW10545278 (Hose) and 1 8269144A (Hose)

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Charlotte, North Carolina 28214

Jeff L.

Job Details: 01/17/2024

Replaced burnt up wires going to block with terminal block kit unit ran and checked okCall complete; used 1 279320 (Block) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Belmont, North Carolina 28012

Jeff L.

Job Details: 01/17/2024

Previous capacitor installed was leaking from the top edges. Replaced capacitor unit ran and checked okCall complete ; used 1 W11395618 (Capacitor) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near York, South Carolina 29745

Mitch H.

Job Details: 01/17/2024

"Unplugged microwave, removed and replaced control. Reassembled, plugged back in. Tested microwave. Fan, light and microwave all operating properly.; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Somers, Connecticut 06071

Gary V.

Job Details: 01/17/2024

"Inspected and found drain pump making slight noise, quoted and he will call if wants replaced. All other functions test fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5DHEXWB00

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 01/16/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10408179 VALVE

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 01/16/2024

Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. The unit has power and starts cycles but there is no heat. The magnetron reads 2.1 ohms and has no continuity with the chassis. I replaced the magnetron with the ordered part just in case and tested the unit. Still no heat. The diode and capacitor do not have any visible defect. I can smell a burning smell while the unit ran with the cabinet off. The unit needs a new capacitor and diode to resolve the issue. The cx wants to contact the manufacturer for a replacement. Im ordering the part for the return visit.; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode)

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 01/16/2024

"Customer complained start button not always working. Checked start button and found start button not always making contact. Took control apart and Ui cover is ok, button is being physically pressed just not always sending signal to turn on. Needs new control board. Scheduled return call for ; ordrng 1 W11630382 (Control board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 01/16/2024

"Customer complained of no power, found proper voltage to unit. Found harness to control board that carries 120v was loose. Secured harness and unit now working. Verified proper operation."

We serviced a

WHIRLPOOL OVEN

Model JJW3830LL00

Near Charlotte, North Carolina 28278

Ryan S.

Job Details: 01/16/2024

"Customer had part w11600606 delivers to home and was used. Returned to install parts order by previous tech ,installed UI and blower fans. When installing UI found both appliance manager control boards were melted . Need both boards. Ordering two appliance managers called Lisa to double check parts number so just ordering 2x of W11448961 Second man required. Customer wants Ryan and Caleb back.; ordrng 2 W11448961 (Appliance manger)s and 1 2ndman (2nd man)"

We serviced a

KITCHENAID OVEN

Model KFID500ESS02

Near Glastonbury, Connecticut 06073

Jeremy B.

Job Details: 01/16/2024

Installed new module and tested all checks ok.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Charlotte, North Carolina 28213

Jeff L.

Job Details: 01/16/2024

Customer is getting F8 E1 fault code (long fill) found water temperature switch on tap cold and water pressure was a lot less. Changed water temperature switch to cold and water pressure seem to be some what better. It does appear that on tap cold the unit is taking longer than it should to fill. Gonna order water valve to make good repair ; ordrng 1 W11513255 (Dual after valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Charlotte, North Carolina 28213

Jeff L.

Job Details: 01/16/2024

Found dishwasher not washing. It will fill and drain just no circulation of water. There is proper power going to motor just not producing. Sump assembly will need to be replaced. Office will call customer when part comes inPart#W11613479; ordrng 1 W11613479 (Sump assembly)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, North Carolina 28213

Jeff L.

Job Details: 01/16/2024

Found only 120 volts coming to dryer advised maintenance to correct problemCall complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Charlotte, North Carolina 28227

Jeff L.

Job Details: 01/16/2024

Defective material the pad has came loose and not making contact with panel. Control panel needed for good repair. Rescheduled for 1-22-24 amPart#W11660284; ordrng 1 W11660284 (Control panel)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Bolton, Connecticut 06043

Gary V.

Job Details: 01/16/2024

"Inspected and found timer broken, not shutting off or advancing, replaced timer and cycled, tested fine now.; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER"

We serviced a

WHIRLPOOL DRYER

Model WET4124HW0

Near Vernon, Connecticut 06066

Gary V.

Job Details: 01/16/2024

"Installed parts listed and cycled, tested fine."

We serviced a

KITCHENAID WALL OVEN

Model KOCE500ESS08

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 01/16/2024

"Microwave keeps giving F1E5 (inverter error. Checked connection at inverter they are right and secure. Replaced control, magnetron, and inverter as recommended by factory. Tested and microwave now heating properly. ; dspstn on spec-tagged invntry: 1 W11346197 MAGNATRON"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Vernon, Connecticut 06066

Gary V.

Job Details: 01/16/2024

"Installed new lid, cycled and tested fine."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Ellington, Connecticut 06029

Gary V.

Job Details: 01/16/2024

"Installed drain hoses, and drain pump from last visit that I left with customer. Cycled and tested fine now.; dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE"

We serviced a

WHIRLPOOL DRYER

Model LER6636PWO

Near Suffield, Connecticut 06093

Gary V.

Job Details: 01/16/2024

"Inspected and found broken door switch and broken timer, quoted she will call."

We serviced a

SPEED QUEEN WASHER

Model SWT121WN

Near Enfield, Connecticut 06082

Gary V.

Job Details: 01/16/2024

"Installed pump and belt and cycled, tested fine. Customer going to replace water retaining pan unit rests in, as I pointed out to him it was broken. Customer was paid in full."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 01/16/2024

"Cx complaint that the unit is not completing cycles, does not advance past sensing. I inspected the unit to confirm the complaint. I found error codes: f7e1 f7e7. I cleared the codes and ran manual tests for spin and agitate. Both worked fine, I ran a calibration cycle as well as a tachometer test. The tachometer test passed, giving me value when I spun it in both directions. I started a normal cycle, the unit filled and begin a wash cycle. Cx said the issue occurred in quick wash so I started a quick wash cycle, the unit started and progressed past sensing into filling and washing with no issues. The unit is working as designed."

We serviced a

LG DRYER

Model DLE7100W

Near Enfield, Connecticut 06082

Gary V.

Job Details: 01/16/2024

Installed idler and belt. Cycled tested fine.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 01/16/2024

Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found that the door strike is misaligned not allowing the door to be registered as closed. I corrected the door latch position and tested the unit for the cx. The unit is working as designed. The cx will call the office to submit the payment for the service call fee.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 01/16/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 01/16/2024

Cx complaint that the oven light will not turn off. I inspected the unit to confirm the complaint. I found an error code: f2e1. The unit oven and cooktop work fine. The light button chimes but it stays on . The unit needs a new control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11594224 (Control board)

We serviced a

KITCHENAID COOKTOP

Model KCES550HSS00

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 01/16/2024

"Removed cooktop and checked switch went to replace and the wrong switch was ordered will order new switch correct switch and return with part. Powered unit back up and un8t is heating and working to specs advised customer once in we would call for return visit ; ordrng 1 W11259362 (Infinite switch), dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 01/16/2024

"Tested unit and found dishwasher leaking water from left side of door, ran a heavy wash cycle and unit started to leak right away removed front panel and found unit leaking from vent, found vent had never been secured in place and was on an angled not sealing. Fixed vent and secured to seal ran a heavy cycle and unit is now operating to factory specs"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Brooklyn, Connecticut 06234

Amanda R.

Job Details: 01/16/2024

Replaced all parts operation normal ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 01/16/2024

"I replaced main control unit sounds completely different than before and is going past the 15 min mark on quick wash 18 mins is when unit goes into spin but unit still stuck at 12 min mark Technical Service Pointer #: W11710100 Rev AAction Required: MandatoryRelease Date: December, 2023 per manufacturer file number 7738241538 unit must be paired to WiFi to fix per service pointer issue is a software issue per manufacturer cannot be fixed with hardware easily as old stock has not yet been ported from distributors."

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 01/16/2024

File number 7738243822 defects in ui. Ui has 12.8vdc getting to it but flashes on off very dimly will never power on voltages are correct and proper incoming 123.2 across red white 122 across black white 245 across red black all thermal cutout are .2 ohms heater is 10 ohms oL to ground. Removed red control has 123 vac getting to it across black and white wiring steady. ; ordrng 1 W11384511 (Ui) and 1 W11512515 (Control)

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 01/16/2024

Parts are on back order per manufacturer x parted middle glass has exploded preventing customer from opening closing door. ; ordrng 1 W11455086 (Door glass inner) and 2 W11411966 (Hinge)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 01/16/2024

Tested unit and found both sections not cooling at all and compressor running super quiet checked evaporators and found no frost pattern and oil leaking from fridge evap connection. Placed unit into a diagnostics and ran step 4 checked compressor and nothing pumping removed access stub and found no Freon in unit from leak causing no cooling. Unit is going to need new fridge evaporator and compressor kit will order parts. Parts and labor are covered under ten year warranty advised we would call when in for return visit ; ordrng 1 W10832994 (Compressor kit) and 1 W11492867 (Evaporator) and 1 W11506635 (Proses stub)

We serviced a

MAYTAG WASHER.

Model MHW5630HC2

Near Worcester, Massachusetts 01604

Chris B.

Job Details: 01/16/2024

Tech was assigned as a helper;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Worcester, Massachusetts 01604

Chris B.

Job Details: 01/16/2024

Complaint that the unit is not dispensing ice. Found bad motor and solenoid. Will order parts for a return visit. ; ordrng 1 W11671282 (Auger Motor) and 1 WP2152713 (Solenoid) and 1 WPW10169511 (Coupling)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Worcester, Massachusetts 01605

Chris B.

Job Details: 01/16/2024

Complaint that the unit is not filling up with water. Found broken wires on the P1 & P3 lines. Will need new harness wire to be replace. Mentioned to the customer that all parts arrives to the home and to contact office when they arrive. Will order parts for a return visit.; ordrng 1 W11697034 (Harness Wire) and 1 W11684544 (Water Fill Valve) and 1 2xFrameJob (2x Frame Job)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Worcester, Massachusetts 01606

Chris B.

Job Details: 01/16/2024

Complaint that the unit is not cycling through correctly. Tried to run diagnostic cycle four times but no success. Got error code F7E1. Ran a quick wash with auto fill and found too much water fill the tub. Verified all connections and all is normal. Found F3E2 water level issues. Found hoses not kinked or clogged. Water level is not reading properly. Will order new control board and shifter. Mentioned to the customer to call the office as soon as parts arrive to the home.; ordrng 1 W11626074 (Control Board) and 1 W11481722 (Actuator Shifter)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Plainville, Connecticut 06062

Chuck M.

Job Details: 01/16/2024

"Customer complaint is that washer would not start cycle. Ran diagnostics and found error code F7e4 basket re engagement failure. Inspected underneath and found gear oil splatter. Could not remove rotor. Ordered gear case, rotor/stator, clutch, slider,wash plate and screw. P&A with extra time slots. ; rqstng P&A on 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11449841 (Gear Case), ordrng 1 W10915700 (Stator), rqstng P&A on 1 W10754448 (Clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor) and 2 ExtraTimeSlots (Extra Time Slots)s"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFM01

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 01/16/2024

Customer complaint is that refrigerator was not cooling properly. Inspected and found fans and compressor not running. Tested compressor and it checked ok. Found start device faulty. Replaced and unit started running and cooling. Frost pattern developed. ; used 1 8201786 (OVERLOAD/RELAY KIT) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09Q

Near Canton, Connecticut 06019

Chuck M.

Job Details: 01/16/2024

Installed door and inspected. All checked ok.

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