We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Charlotte, North Carolina 28205
Robert A.
Job Details:
11/27/2023
"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found a bad magnetron, I replaced the magnetron and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Charlotte, North Carolina 28217
Robert A.
Job Details:
11/27/2023
"Cx complaint that the units display gets really hot and turns off occasionally. I inspected the unit to confirm the complaint. I found the oven and all burners work fine, I preheated the unit to 350 it reached the temp with no problems. I allowed the oven to cycled on twice, there were no problems. I noticed the cx had foil covering the vent under the control display. I explained the function of the vent and how blocking it can cause this issue. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Fort Mill, South Carolina 29707
Mitch H.
Job Details:
11/27/2023
Removed and replaced suspension rods. Also found screw that holds rotor on floor underneath washer. Applied locktite and reinstalled screw. Ran DLMS calibration and tested washer. Operating properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
11/27/2023
Complaint cannot remove water filter. I was able to remove water filter and make it so that the water filter can be easily removed without any further issues. No additional issues found everything is working fine no water leaking occurring.
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51EC0AS04
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
11/27/2023
"Model and serial number are missing off of the unit completely. All customer has is an email from the builder with model number. Unit needs two screws to hold the door together at the top and two grommets plastic that have broken free, allowing the oven to not be supported in the wall when door is opened. x2 of W10759525 and x2 of W10828565 parts needed no model serial on the machine we cannot service unit. Unable to verify model serial off of machine directly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
11/27/2023
"Complaint unit will not drain water out. I found part of the chopper shredder micro mesh from motor assembly had come apart from motor and inside of drain pump assembly. Locking up drain pump, causing unit to not drain. I am ordering drain pump assembly.; ordrng 1 W11416363 (Pump assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
11/27/2023
"Attempted to remove wash plate, could not get bolt to loosen. Tried using ratchet and impact driver. Bolt will not break loose. Will have to cut wash plate off and replace bolt. Ordering bolt. Checked part availability and scheduled return for 11/30 am. Left other parts with customer.; ordrng 1 W10752187 (Wash plate bolt), dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10752283 WASHPLATE , and 1 W11393685 GEARCASE"
We serviced a
WHIRLPOOL DRYER
Model WED99HEDW0
Near Glastonbury, Connecticut 06073
Chuck M.
Job Details:
11/27/2023
Customer complaint is that drum stopped turning. Dryer was making a bearing noise. Inspected and found belt broken and twisted around motor pulley. Replaced belt and idler wheel. Tested and dryer checked ok. ; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT
We serviced a
MAYTAG WASHER
Model MVW7232HW1 WE
Near New Britain, Connecticut 06051
Chuck M.
Job Details:
11/27/2023
Customer complaint is that washer is not completing cycle. Ran diagnostics and found error code F0e5 off balance loads. Inspected and found balance ring on basket is loose and basket is out of round. Ordered basket. ; ordrng 1 W11178227 (Basket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Farmington, Connecticut 06032
Chuck M.
Job Details:
11/27/2023
Installed control and programmed. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW01
Near Farmington, Connecticut 06032
Chuck M.
Job Details:
11/27/2023
Installed gasket and corrected with blow dryer. Door is closing properly. Found inner left edge of door dented. Took pic. Ordered new door. ; ordrng 1 LW10636232 (dor-fip)
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Stafford, Connecticut 06076
Angel R.
Job Details:
11/27/2023
Infinity switch needed but in west Springfield office. Will reschedule for Thursday. Left element with customer.; schdld next appmnt for 11/30 THU AM
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Worcester, Massachusetts 01610
Angel R.
Job Details:
11/27/2023
Found unit was not getting power to outlet. Flipped breaker and found fuse blown. Will order interlock assembly and fuse.; ordrng 1 W11493414 (Interlock assy) and 1 W10138793 (Fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Farmington, Connecticut 06032
Chuck M.
Job Details:
11/27/2023
Customer complaint is that refrigerator was not cooling. Inspected and found compressor tripping off. Replaced start device and compressor is running. Unit is cooling. Advised customer to allow time for unit to stabilize and reach proper temperature. ; used 1 8201786 (OVERLOAD/RELAY KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Charlotte, North Carolina 28217
Robert A.
Job Details:
11/27/2023
"Cx complaint that the unit is making weird noises while it runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. I heard the noise during the calibration cycle, the cam needs to be replaced. I replaced the cam with one from TS and tested the unit for the cx. I left the part with the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP , used 1 W10721967 (Cam) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Charlotte, North Carolina 28211
Robert A.
Job Details:
11/27/2023
"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found an error code: f7e2. The wash motor does not run. I replaced the sump motor assembly with one from TS, however the sump on my van is not compatible with this unit. I turned the water supply to the unit off as it was. Im ordering the part for the return visit. ; ordrng 1 W11460946 (Sump motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/27/2023
Complaint frame has dents in it that holds glass platter shelf platter pocket. No additional scratches dense dings or anything seem on the stainless steel doors or finishes at this time. Part shipped has micro scratches and plastic abrasions in it leaving defective part with customer re-ordering frame. ; ordrng 1 W11549362 (Frame)
We serviced a
WHIRLPOOL RANGEHOOD
Model KXD4636YSS0
Near Farmington, Connecticut 06032
Chuck M.
Job Details:
11/27/2023
Customer complaint is that down draft does not go down after holding switch for a few seconds. Inspected and found switch faulty. Ordered switch. ; ordrng 1 W11230930 (switch-pb)
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP107ESS20
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
11/27/2023
Customer complaint is that broil element bracket is broken. Bracket received is broken out of the box. Re ordered bracelet. ; ordrng 1 W10909479 (support)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Troutman, North Carolina 28166
Vincent O.
Job Details:
11/27/2023
Installed new auger motor and yoke. Tested and verified proper operation. All functions check ok
We serviced a
WHIRLPOOL DRYER
Model MED6630HW2
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
11/27/2023
"Tested dryer and found display panel just staying with 3 lines and never showing the time or cycle, checked connections for console and found all connections tight an secure. Ran a diagnostics cycle and unit would run step one then shut down and same issue no display, found console faulty. Replaced console and u it is now operating to factory specs"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
11/27/2023
"Found motor pulley loose causing belt to slip and cause burning smell. Customer also complaining of excessive vibration. Found weak suspension. Order and replace motor, belt, and suspension. Call when parts arrive ; ordrng 1 W10890624 (Motor) and 1 W11239857 (Belt) and 1 W10780045 (Suspension)"
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES0
Near Cornelius, North Carolina 28031
Vincent O.
Job Details:
11/27/2023
Found no voltage to bake element causing long cook times. Order and replace control and element. ; ordrng 1 WPW10586737 (Control) and 1 W10779716 (elmnt-bake)
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
11/27/2023
Replaced parts ordered by previous tech unit ran and checked okCall complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Mint Hill, North Carolina 28227
Jeff L.
Job Details:
11/27/2023
Correct zip code 28227Found drain hose at sump assembly pinched because the drain hose was pulled tight underneath sink also replaced the pump due to strain out on it without water coming thru. Unit ran and checked ok no leaksCall complete; used 1 W10876537 (Drain pump) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
11/27/2023
"Checked over unit and found oven would not heat up to 350 degrees and customer had seen a black burn on back on unit, checked power to unit and 240v present checked over cord and terminal block and found red wire from cord a little melted, cut out bad area and replaced with connector. Checked ovens bake element and found not ohming out element faulty. Replaced burnt bake Element and heated oven to 350 degrees, oven is now getting to temp and operating to proper specs ; used 1 W10779716 (Element) from stock"
We serviced a
MAYTAG RANGE
Model MET8800FZ01
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
11/27/2023
"Installed all new bake and broil elements installed new control and heated both ovens to 350 degrees. Checked temps in both oven in diagnostics and from a temperature probe both reading are within a few degrees of each other on both ovens, let unit cycle on and off and same temps held on both ovens. All operations are now working to proper specs customer may need a second opinion on oven temps soon to be registering perfect when there"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ0
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
11/27/2023
"Returned to install spark module, control and ignitor. Reassembled and unit now working properly started bake and unit heating. Showed customer."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
11/27/2023
"Removed ice box. Removed old adapter and installed new adapter kit. Reassembled, ran fan tests. All operating properly."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
11/27/2023
"Tested and found F1E5 inverter error. Microwave not heating. Pulled oven from wall, removed covers, inspected magnetron chamber. No visible signs of burnt spots or damage. Quoted customer for repair, collected $651.80 for parts on cc. Checked part availability and scheduled return for 12/1 am; ordrng 1 W11346197 (Magnetron) and 1 W11325604 (Inverter) and 2 W10915651 (Waveguide)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
11/27/2023
"Checked over unit and found unit making noise wile running coming from freezer compartment, checked freezer and found evaporator frozen over causing ice to hit fan and poor cooling for ice maker and freezer. Melted all ice and found defrost not coming on checked power to defrost heater when forcing into a defrost and 18 volts only going to heater from cntrl, unit needs new main cntrl will order and return ; ordrng 1 WPW10675033 (Cntrl)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Clover, South Carolina 29710
Mitch H.
Job Details:
11/27/2023
"Disassembled, removed and replaced freezer evaporator fan motor and blade. Reassembled, tested, operating properly and quietly."
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Woodbury, Connecticut 06798
Jimmy R.
Job Details:
11/27/2023
"Checked over unit and found machine leaking water every few cycles when running, checked over unit for leaking and found door bellow on the top half had come undone on the inside causing water to splash randomly then drip out of the front. Fixed bellow and reattached to stop leak cleaned drain holes in bottom and ran unit thew a heavy cycle and a diagnostics cycle, checked for leaking and all operations are now working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Indian Trail, North Carolina 28079
Jeff L.
Job Details:
11/27/2023
Replaced drain pump control and water valve. All components are working now as required there are no leaks. Unit ran and checked okCall complete ; dspstn on spec-tagged invntry: 1 W11220230 VALVE
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
11/27/2023
Found ceramic clip broke in microwave all other operations are normal. Will return Dec 1st PMPART#W10909479; ordrng 1 W10909479 (Clip)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Charlotte, North Carolina 28226
Jeff L.
Job Details:
11/27/2023
SR# 7737881672 (Bruce)Found the ice maker rake guard broke and ice maker not cycling. The ice maker is level and the unit is level. Per tech support replace ice maker and fill tube.Part#W11629269Part#WP2198677Part#WP2300868Part#W112121662xframe2men; ordrng 1 W11629269 (Ice maker) and 1 Wp2198677 (Qtrxtqr John guess) and 1 WP2300868 (5/16x5/16 JG) and 1 W11212166 (Fill tube) and 2 2xframe (2xframe)s and 2 2man (2 man)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/27/2023
Complaint not spin out laundry properly making a very loud grinding noise. I found noise to be caused by stripped out hub spline. I replaced hub assembly. Performed a control board calibration cycle for instructions with hub. No additional issues found with washing machine at this time.; used 1 W10528947 (HUB) from stock
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Ware, Massachusetts 01082
Chris B.
Job Details:
11/27/2023
Complaint that the unit is has a foul smell and found unbalanced error code. Found piece of clothing underneath the agitator. Quoted for minor repairs. Removed part and cleaned out the area and washer running normal. Collected for minor repairs.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ware, Massachusetts 01082
Chris B.
Job Details:
11/27/2023
Complaint that the unit is not starting any cycle. Found bad control board. Tried three times to run diagnostics but it would shut down. Verified capacitor and is good. Verified drainage and its good. Tried hard resetting but didnt work. ; ordrng 1 W11170317 (Control Board)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Springfield, Massachusetts 01104
Roger R.
Job Details:
11/27/2023
Checked unit and found all operations normal. Instructed on usage and operation. All checks okay.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Springfield, Massachusetts 01108
Roger R.
Job Details:
11/27/2023
"Found control panel delaminated and coming apart. Will need new control and panel and UI board; ordrng 1 W11460962 (User interface), states that autho needed"
We serviced a
SAMSUNG HOME LAUNDRY - E
Model WA50R5200A
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
11/27/2023
Unit not draining properly due to a failing drain pump. Will need to order and return to install. ; ordrng 1 WasherDrainPumpDC31-00187A (Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
11/27/2023
Replaced part and unit running normal. Tested the temperature in the fresh food section and all within range. Mentioned to the customer to keep an eye on the cooling especially the liquids from time to time.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EBL3
Near South Hadley, Massachusetts 01075
Chris B.
Job Details:
11/27/2023
Complaint that the unit is making loud noises while heating. Found bad waveguide. Quoted parts and labor. ; ordrng 1 W11197783 (Wave Guide)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Southampton, Massachusetts 01073
Chris B.
Job Details:
11/27/2023
Complaint that the unit is not cycling through correctly. Found bad drain pump. Replaced part and unit running normal. Ran diagnostic test and all ran normal. ; used 1 W11399437 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near East Hartford, Connecticut 06118
Amanda R.
Job Details:
11/27/2023
Customer said did four loads since previous repair and then Same issue starting and then going straight to done shield and belt off reattached belt Legs need to be lowered went over loading amount ; ordrng 1 W11239857 (Belt) and 1 W11409708 (Shield) and 2 W11573574 (Screw)s
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/27/2023
"Complaint, not making a loud, grinding noise, popping noise every now and then. Touchscreen keeps glitching out will not keep cycles. Powers itself on and off randomly and chimes throughout the night lid latch by itself randomly as well I have to unplug machine to get it to latch. I found grinding noise is due to cam issue And squeaking noise to strive touchscreen is indeed glitching. Im ordering touchscreen and main control, as well as drive belt and cam. ; ordrng 1 W11543998 (Control) and 1 W11478523 (Ui) and 1 W11239857 (Belt) and 1 W10721967 (Clutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Windsor, Connecticut 06095
Gary V.
Job Details:
11/27/2023
"Inspected and found freezer door not closing causing frost build up, removed frost and adjusted door, cycled and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Windsor, Connecticut 06095
Gary V.
Job Details:
11/27/2023
Installed new door and tested fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Windsor, Connecticut 06095
Gary V.
Job Details:
11/27/2023
Installed new ice maker and cycled tested fine.; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near West Hartford, Connecticut 06117
Gary V.
Job Details:
11/27/2023
"Address is 16 brightview dr west Hartford. Inspected and found door hinge broken, replaced and tested fine."
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/27/2023
Dishwasher will not do anything red light inks on user interface. I found control lock. turned on customer had tried to turn off control lock and could not get it to turn off. Customer turned off breaker and was able to run one cycle after turning breaker back on with no issues. I turned off control lock tested operations multiple times no error codes and fault. Diagnostics history. No additional issues found at this time with dishwasher.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near York, South Carolina 29745
Mitch H.
Job Details:
11/27/2023
"Checked and found frost buildup at top left front of freezer and on door. Inspected gasket, making proper contact around full perimeter. Entered diagnostics, unit doesnt have setting for horizontal mullion heater. No service pointers for this issue. All other tests check good. Ordering freezer door. Advised customer that door will ship directly to them and they will need to inspect for damage and call to schedule return.; ordrng 1 W11681455 (Freezer door)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Cornelius, North Carolina 28031
Vincent O.
Job Details:
11/27/2023
Found long fill error causing unit to not complete. Found water bubble stuck in pressure tube causing long fill. Cleared pressure tube. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cornelius, North Carolina 28031
Vincent O.
Job Details:
11/27/2023
Found gears stripping during braking and during spin. Order and replace gearcase and motor. ; ordrng 1 W11454741 (Gearcase) and 1 W10890624 (Motor)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near East Hartford, Connecticut 06108
Amanda R.
Job Details:
11/27/2023
Drain pump getting power but not draining drain hose is very long needs to be supported up and try to shorten length ; used 1 W10876600 (DRAIN PUMP) from stock
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Davidson, North Carolina 28036
Vincent O.
Job Details:
11/27/2023
"Found door not closing properly to activate switches. Must hold door shut for unit to work. No inside light. Electrical buzzing from switches when door is not held shut. Turned of power to unit and advised customer to not use. Customer will contact whirlpool for replacement. ; ordrng 1 W11578578 (Switch kit) and 2 W11598178 (Hinge)s and 1 W10886919 (Bulb) and 1 W11238401 (Transformer) and 1 WPW10128850 (Arm assy) and 1 Rivetgun (Rivet gun), rqstng P&A on 1 2XEXTRA (2XEXTRA)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
11/27/2023
Found flood switch tripped and water in leak tray. Removed water. Tested and verified proper operation. No leaks. Water from installation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
11/27/2023
Complaint unit very slow at making ice not making ice properly. I found low water pressure as the cause of no ice and odd shaped ice. I found unit still has factory filter installed in it clogged water filter filters three months old. Lots of variables can be attributed to life expectancy of water filters. no valve issues. No icemaker issues. No cooling issues found everything is working fine.
We serviced a
LG REFRIGERATOR
Model LMXS30776S/04
Near Ludlow, Massachusetts 01056
Roger R.
Job Details:
11/27/2023
Unit needs a new compressor and sealed system leak. Customer to purchase new unit.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Ludlow, Massachusetts 01056
Roger R.
Job Details:
11/27/2023
Found unit had foreign object in front drum seal. Removed object and unit working properly
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near Wethersfield, Connecticut 06109
Chuck M.
Job Details:
11/27/2023
Customer complaint is that oven has condensation. Inspected and found aluminum foil covering the entire bottom of oven. Customer was baking a turkey when water started dripping. Found heat detector broken. Advised customer to use foil slightly larger than cookware. Ordered deflector P&A. ; rqstng P&A on 1 W11369884 (Heat deflector)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Torrington, Connecticut 06790
Mike K.
Job Details:
11/27/2023
"Unit displaying f9e0 off balance pause, error on arrival. Unit was not level, added board under right side legs and leveled to center basket raised drain hose height in standing drain pipe. Ran through diagnostic cycle fine, draining fine. Ran normal cycle through fill and into wash, cancelled and drained fine.Ran drain and spin cycle and went into full speed spin fine..Explained to customer how the unit wasnt level, tested b was resting and n right side panel on arrival, and the error was for unbalanced loads, in which the unit would stop and not finish spinning out. Explained how to rebalance and resume load and how to avoid unbalanced loads."
We serviced a
AMANA REFRIGERATOR
Model ARB9058CB
Near South Hadley, Massachusetts 01075
Chris B.
Job Details:
11/27/2023
Complaint that the ice maker is not turning off. Ice maker arm is broken. Quoted parts and labor. Will order parts for a return visit. ; ordrng 1 WP628356 (Fill Cup)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EWH3
Near Plainville, Connecticut 06062
Ruben C.
Job Details:
11/27/2023
Replaced motor sump assy tested operation normal no leaks detected washing normal draining normal diagnostics check normal
We serviced a
JENN-AIR COOKTOP
Model JIC4536XS00
Near Farmington, Connecticut 06032
Ruben C.
Job Details:
11/27/2023
Replaced maintop tested operation normal tested burners heating normally
We serviced a
WHIRLPOOL DRYER
Model WED70HEBW0
Near Avon, Connecticut 06001
Mike K.
Job Details:
11/27/2023
"Unit turns on, but not tumbling/heating. Found open thermal fuse. Heating element tests fine at 10 ohms and no shorts. Replaced thermal fuse and unit tumbling and heating. Advised to keep vent cleared on regular basis.; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near East Hartford, Connecticut 06108
Amanda R.
Job Details:
11/27/2023
Stuck with drain pump running showed customer how to hold cancel until noise stops calibrated unit ran automatic test operation normal
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
11/27/2023
Complaint that randomly not spinning out clothes went over loading alike items and under loading or overloading went over adjusting spin speed customer unhappy with control cover being broken out of box wants it reordered ; ordrng 1 W11550649 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Granby, Connecticut 06090
Mike K.
Job Details:
11/27/2023
"Cs says has been getting drain error, though unit drains. Tested in normal cycle on arrival, filled but wash motor not running. Cancel and drain pump operated fine.F7e1, f9e1,fae2 motor failure, drain failure, vent failure.Drain operated fine in diagnostics, wash motor failed.; ordrng 1 W11416363 (Sump assy)"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
11/27/2023
"Customer complained unit making noise. Ran service mode no error codes stored. Ran unit several times with no noise out of ordinary, no service pointers on this model. Took off motor and checked slider, no issue.checked inner tub. O noise or issue. Informed customer unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charlotte, North Carolina 28216
Ryan S.
Job Details:
11/27/2023
"Returned to install new compressor, installed compressor and pulled vaccum. Filled with 53g r600. Proper frost pattern. Verified proper operation, Informed customer to give 24-48hrs for proper cool to form. ; dspstn on spec-tagged invntry: 1 W11504416 COUPLER 8.5/6 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11506621 COUPLER 6 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
11/27/2023
"Customer complained Ui was loose. Found screws on bottom of Ui were not tightening properly, replaced screws and Ui now firm. Showed customer verified proper operation"
We serviced a
GE RANGE
Model JGS750SEF4SS
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
11/27/2023
Right front burner not lighting. Igniter is sparking fine. Oriface not clogged and gas flow is good. Found weep hole on burner head clogged. Cleared and igniting properly. Cs also wanted bulb changed. Replaced bulb and operating properly.; used 1 8009 (BULB 40W) from stock
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
11/27/2023
"F2e1 only error in history. Ran service diagnostics test. Some grinding/scraping out n spin /agitation. Found oil spray from gear case assembly. Unit will need need gear case assy; rqstng P&A on 1 W11393685 (Gear case assy) and 1 W10752187 (Wash plate screw) and 1 W10902814 (Washplate) and 1 W10734521 (Clutch), ordrng 1 2xtime (2x time)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/22/2023
"Inspected and found Gearcase main bearing grinding and worn out, tub hub stripped and wash plate seized, quoted for rebuild and they will call if wants rebuilt."
We serviced a
ADMIRAL WALL OVEN
Model WOS51EC7AW01
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/22/2023
"Installed new latch assy and cycled to temp, tested fine."
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0JZ0
Near Willington, Connecticut 06279
Gary V.
Job Details:
11/22/2023
"Installed new glass top and cycled, tested fine. Customer prepaid for glass top."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Denver, North Carolina 28164
Robert A.
Job Details:
11/22/2023
I installed the ordered part and tested the unit for the c; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF4A
Near East Windsor, Connecticut 06016
Gary V.
Job Details:
11/22/2023
"Installed new ui panel, tested fine. Part already paid for. No balance. Model tag was removed."
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near Charlotte, North Carolina 28208
Robert A.
Job Details:
11/22/2023
"Cx complaint that the units oven squeaks when running a bake cycle. I inspected the unit to confirm the complaint. I preheated the unit to 350 degrees, it reached the set temp with no issues and cycled on and off. The noise appears when the unit cools down, the alleged noise is normal. I explained this to the cx, all other functions work fine. The unit is working as designed"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Charlotte, North Carolina 28217
Robert A.
Job Details:
11/22/2023
"Cx complaint hat the unit is not starting cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I started a quick and normal cycle, the unit seems to start but within seconds goes to done. I found the hot and cold lines were reversed, I corrected the lines, and cycled the power. I tested the unit again in a normal cycle. The unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model 790.9611440B
Near Stoughton, Massachusetts 02072
Aimee
Job Details:
11/22/2023
"Found needs a bake element no continuity and Cust had error for over tempTested the sensor 1070 ohmsReplacing bake element with new sensor; ordrng 1 316407501 (Bake element) and 1 316490000 (Sensor), states that autho needed"
We serviced a
GE WASHER
Model GTW460ASJ6WW
Near Northampton, Massachusetts 01062
Chris B.
Job Details:
11/22/2023
Complaint that the unit is making noises while washing and spinning. Found stripped out wash plate and gear case leaking oil and has grinding noises. Quoted customer but customer said they can get a new one for less money. Collected trip fee.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Easton, Massachusetts 02356
Aimee
Job Details:
11/22/2023
"Found the blower wheel broken , replaced and tested complete ; used 1 WP697772 (Blower) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Coventry, Connecticut 06238
Amanda R.
Job Details:
11/22/2023
No fill long fill Unit on well water cold inlet screen clogged with sediment cleaned explained will need to clean every six months or get house filter for well ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Columbia, Connecticut 06237
Amanda R.
Job Details:
11/22/2023
Hearing fan in ice box turn on explained noise is normal can shut off upper ice maker to hear fan less
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Hebron, Connecticut 06248
Amanda R.
Job Details:
11/22/2023
Replaced compressor vacuumed system recharged with 53g of r600a set temps at recommended unit was in unheated garage explained needs to be in a heat area for winter otherwise it wont cool properly ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
11/22/2023
"TECH CALLED AHEAD CUST WASNT HOME, CALLED OFFICE AND THEY WERE INFORMED CUST NOT HOME, TECH OVERBOOKED AND COULDNT GO BACK TODAY (by CF)"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE05
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
11/22/2023
Found unit missing entire bottom panel. Ordering grill. Left part with customer. ; ordrng 1 WPW10189196 (Grille)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
11/22/2023
Found new compressor damaged. Kinked line and cap only partially in on one side. Reordering compressor. ; ordrng 1 W11592010 (Compressor)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
11/22/2023
Installed new motor and blower. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Hampden, Massachusetts 01036
Roger R.
Job Details:
11/22/2023
Installed new UI module and console due to delamination and error code
We serviced a
ROPER WASHER
Model RTW4440VQ1
Near Ludlow, Massachusetts 01056
Roger R.
Job Details:
11/22/2023
"Installed new water inlet valve and tested, all okay ; dspstn on spec-tagged invntry: 1 WPW10144820 VALVE"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Chicopee, Massachusetts 01020
Roger R.
Job Details:
11/22/2023
Found main wash motor getting power but not washing. Will need new sump/ motor assembly. Replaced and unit working properly again.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM4
Near Chicopee, Massachusetts 01013
Roger R.
Job Details:
11/22/2023
Found ice maker had failed. Not filling or harvesting unit. Quoted for new and installed. All okay. ALLOW 24 HOURS FOR ICE PRODUCTION TO RESUME. ; used 1 W10882923 (ICE MAKER) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW1 G
Near New Britain, Connecticut 06053
Chuck M.
Job Details:
11/22/2023
Installed control and harness. Tested and GFCI is still tripping when washer attempts agitate or spin. Electrical issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Springfield, Massachusetts 01108
Roger R.
Job Details:
11/22/2023
"Found unit had a worn belt that was slipping. Replaced and checked, all okay. ; used 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Springfield, Massachusetts 01118
Roger R.
Job Details:
11/22/2023
Checked unit and found no error codes and all working normal. Suspect off balance load was causing shaking.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Springfield, Massachusetts 01118
Roger R.
Job Details:
11/22/2023
Checked unit And found unit has a bad pump motor. Quoted $229.99 for motor and 239 labor rate. Installed new pump and unit working properly. ; used 1 W11665769 (MOTOR/SUMP) from stock