We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Unionville, North Carolina 28110
Jonathan J.
Job Details:
03/11/2024
Complaint leaking gas gas company turned off gas to appliance stating leaking from appliance regulator. I turned gas on tested all operations inspected for leaks using nu calgon big blue micro leak detector. Checked amp draws Lower oven ignitor 3.48 amp draw. upper oven bake 3.34 amp. broil upper oven 3.75 amp draw all in spec. Found no leaks have been here for 45 mins still have smelled no leaks either everything is combusting properly oven has grease odor while preheating. Customers store frying oil in lower oven upon arrival. Safety File number 7738632219. Unit working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
03/11/2024
Complaint not washing banging noises not draining F0e5 out of balance load detected only code in history replaced drain pump but no pump issues found. No suspension issues found no control or Gearcase issues found. Improper loading issues present.. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
03/11/2024
"Cx complaint that the unit does not dry the clothes well. I inspected the unit to confirm the complaint. I found the unit heats and tumbles but has poor airflow. I checked the duct line exit on the exterior wall. The seems to be something clogging it, the flap is not moving at all. The home duct line needs to be professionally cleaned. The unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWB02
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
03/11/2024
Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found the drain tube not connector to the tube from the cabinet. This was letting water leak during defrost because the water is not making it to the drip pan. The unit is working as designed. I collected the service call fee by check.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
03/11/2024
Checked unit found belt wrapped around pulley reinstalled belt tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Ellington, Connecticut 06029
Amanda R.
Job Details:
03/11/2024
Replaced ice maker fill tube heater made sure it was on set temps at recommenced filled ice maker with test 45
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HWH1
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
03/11/2024
Fills and drains motor getting power replaced sump assembly tested operation normal ; used 1 W11665769 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
03/11/2024
Replaced inlet valve recommended changing copper line to all one type of hose 1/4 inch plastic
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
03/11/2024
New construction property. The door hinge had closed on the door side not allowing to install to oven pulled hinge clip back to position installed door.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near South Hadley, Massachusetts 01075
Chris B.
Job Details:
03/11/2024
Complaint that the unit is leaking water from the bottom. Found leaking water valve. Model and Serial different from ticket. Adjusted the information and unit still under warranty. Customer can only do this coming Thursday AM. Schedule for this day. Please schedule for any tech available if Im not available.; ordrng 1 W11684544 (Water Valve Assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS02
Near Granby, Massachusetts 01033
Chris B.
Job Details:
03/11/2024
Complaint that the unit is not cooling. Found bad thermostat. Measured no voltage to the start device. Found voltage from control board to thermostat but thermostat not sending voltage to compressor. Found bad thermostat. Will order parts for a return visit. Collected for parts and labor.; ordrng 1 WP2198202 (Thermostat)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
03/11/2024
Complaint that the unit would fill up then will shut down and drain and wont finish a whole cycle. Ran diagnostic cycle. Found unit has good water pressure but hot side is filling up poorly found proper voltage on both hot and cold side. Ran quick cycle and unit wouldnt stop filling up. Pressure hose is not blocked nor kinked but control board not reading water level on automatic fill. Will order control board and water valve as backup. ; ordrng 1 W11627413 (Control Board) and 1 W11513255 (Water Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC2
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
03/11/2024
Unit had failed slider f7e4 error. Replaced slider unit tested properly after repair ; used 1 W10734521 (SLIDER) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
03/11/2024
"Not making ice or dispensing water. Found water tank frozen thawed and water now flowing. Found fill tube frozen. Fill tube getting power but reading open. Needs new fill tube. Will order and replace freezer door. ; ordrng 1 W11536868 (Freezer door), used 1 DC97-14486A (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
03/11/2024
Natalies new damper and fan. All checks ok. ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DS02
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
03/11/2024
Customers complaint is microwave displaying F2E1(stuck key) entered diag and verified stuck key error code. Needs new console. Quoted customer.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120EWH0
Near Windsor, Connecticut 06095
Gary V.
Job Details:
03/11/2024
"Inspected and found door switch broken,replaced and cycled, tested fine.; used 1 4392027 (SWITCH) from stock"
We serviced a
WHIRLPOOL RANGE - ELECTRIC
Model WGG745S0FS02
Near Windsor, Connecticut 06095
Gary V.
Job Details:
03/11/2024
Install parts listed in cycled tested fine.
We serviced a
WHIRLPOOL DRYER
Model WGD5100HC1
Near Windsor, Connecticut 06095
Gary V.
Job Details:
03/11/2024
"Inspected and found ignitor unplugged, reconnected and cycled, tested fine. 2 year rent center warranty.; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near East Windsor, Connecticut 06016
Gary V.
Job Details:
03/11/2024
"Inspected and found unit dead no response, unit getting voltage but with reversed polarity in wall outlet, quoted for main acu replacement, they will call if wants repaired."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near New Hartford, Connecticut 06057
Ruben C.
Job Details:
03/11/2024
Checked unit found water in flood tray cleared water and ran unit several time no water detected leaking could not duplicate issue; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP
We serviced a
KITCHENAID RANGE
Model KSEG950ESS6
Near Canton, Connecticut 06019
Ruben C.
Job Details:
03/11/2024
Replaced control and blower tested operation normal ran unit till 350 degrees no error code
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Avon, Connecticut 06001
Ruben C.
Job Details:
03/11/2024
Checked unit found gaskets torn replaced both gaskets tested operation normal heated gaskets to conform
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Newington, Connecticut 06111
Ruben C.
Job Details:
03/11/2024
Cust cancelling serv was under assumption it was covered
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Charlotte, North Carolina 28210
Mitch H.
Job Details:
03/11/2024
"Checked and found drain pump motor only humming not actually pumping. Motor seized. Quoted customer for repair. Customer approved. Removed and replaced drain pump. Tested, washer now operating properly. Collected for repair on cc.; used 1 W10876600 (Drain pump) from stock"
We serviced a
SAMSUNG RESIDENTIAL REFR
Model RF28R7201DT/AA
Near Attleboro, Massachusetts 02703
Aimee
Job Details:
03/11/2024
Found the ic maker leaked Steamed out the ice on right side icemaker.Tried to advance ice maker wouldnt advance And cant hear the ice box fan.; ordrng 1 DA97-15217B (Ice maker) and 1 DA31-00070E (Fan)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Bellingham, Massachusetts 02019
Aimee
Job Details:
03/11/2024
Found the lower spray arm cracked and no spray lower spray arm.Also when running stops spraying and growls Needs pump and lower spray arm; ordrng 1 W10837249 (Lower spray) and 1 W11087376 (W11087376)
We serviced a
BOSCH DISHWASHER
Model SHXM65W55N/10
Near Norfolk, Massachusetts 02056
Aimee
Job Details:
03/11/2024
Dishwasher was drain and Cust cleaned filterStarted dishwasher filtered and drain The drain hose runs under corner cabinet cant get That part of hose. Cleaned connector under sink.Needs drain pump
We serviced a
KENMORE REFRIGERATOR
Model ="106.51109110"
Near Foxborough, Massachusetts 02035
Aimee
Job Details:
03/11/2024
Installed new condenser fan and checked drain in freezer Its draining to drain pan complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Mansfield, Massachusetts 02048
Aimee
Job Details:
03/11/2024
"Found f9e1 Wrong pump sent Harness broken wire on black cut spliced wire , no pump didnt turn on No voltage or ohms j12Needs drain pump and harness and Contrl; ordrng 1 W11399437 (Pump) and 1 W11556727 (Control) and 1 W11591637 (Harness), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Granby, Connecticut 06035
Mike K.
Job Details:
03/11/2024
"Unit will not power on, cs cycled breaker and same. Getting 120v at control, but no neutral, same at terminal box. Found it lug was not fully in breaking neutral line, but with live line working. Ran normal cycle and filled and went into wash fine. Cancelled and drained fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Charlotte, North Carolina 28210
Mitch H.
Job Details:
03/11/2024
"Tested and found ice maker would cycle but not fill. Pulled refrigerator out, Tested valve, operating properly. Cycled ice maker and found no voltage going to valve. Removed and replaced ice maker, tested, cycled and filled properly. Refrigerator was installed with one inch blocks at back. Advised customer that I couldnt remove blocks. Customer removed them himself. Collected for repair on cc."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Charlotte, North Carolina 28210
Mitch H.
Job Details:
03/11/2024
"Confirmed purchase date and took picture of receipt. Checked and found hinges broken. Removed and replaced hinges. Tested, door now operating properly.; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
03/11/2024
"Installed new shelf and customer will need lower shelf that is the cracked one and it is falling down not holding, checked evaporator cover and found unit needs new updated cover with the updated controls went into diagnostics test 128 and the version is wrong controls need new versions this is causing freezing in compartment and not long enough defrost times. Will order new shelf, evaporator cover,updated controls and the updated ice maker, parts tentative p/a ; ordrng 1 W10793467 (15 shelf full) and 1 W11332011 (Cntrl) and 1 W10888882 (Ice maker) and 1 W11167902 (Evap cover), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
03/11/2024
"Tested unit and found machine would only run the drain pump and would not cancel out, ran diagnostics and found error F9e1 long drain checked drain pump and hose found nothing blocked and water all drained out tried running a diagnostics cycle and unit would not let me in checked voltage to drain pump and 120v ac is being supplied to pump and unit is off control and console need it be replaced will order and return with parts advised parts where a special order and ice received we would call for return visit ; ordrng 1 W11633362 (Cntrl) and 1 W11636625 (Overlay)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
03/11/2024
"Checked over machine and found customer having issue with water filter water coming out warm and ice maker, found water filter stuck in housing removed and fixed for customer checked ice and found bucket stuck in place causing it to not pull forward fixed ice bucket to move in and out properly, advised customer on water will come out cold one or two cups then will come out room temp this is due to the coils in the fridge this is normal operations. Checked cooling and all functions are now working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYS6
Near Enfield, Connecticut 06082
Gary V.
Job Details:
03/11/2024
"Inspected and found wash pump no longer pumping, quoted and they will call."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
03/11/2024
"Checked over machine and found customer having issue with unit draining at end of cycle and spinning out, checked for errors and found off balance errors stored in unit checked tub and found tub not level ran a spin cycle and leveled up tub, recalibrated unit and advised customer on loading even weights this will help with spinning also found cold water coming in slow so when rinsing unit had no water causing clothes to stay in one spot, cleaned screens and leveled tub ran a wash and spin unit is now working properly"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Waterbury, Connecticut 06704
Jimmy R.
Job Details:
03/11/2024
"Tested washer and found unit making a loud clicking noise wile in a spin cycle and also banging when spinning, checked tub and found leaning to the left causing it to bounce off of the cabinet, leveled unit so tub is even ran a spin and checked noise. Found noise coming from capacitor loose and hitting the side of Gearcase tightened up capacitor and recalibrated machine ran a wash and spin, unit is now working to factory specs"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Watertown, Connecticut 06795
Jimmy R.
Job Details:
03/11/2024
Installed new burner heads and checked over all functions unit is now burning proper and all operations are working to factory specs
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6241SR1AA
Near Thomaston, Connecticut 06787
Jimmy R.
Job Details:
03/11/2024
Removed shelfs and melted all ice around damper installed new damper assembly and checked cooling found damper now opening and closing properly checked freezer and unit is cooling and working to factory specs
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Enfield, Connecticut 06082
Gary V.
Job Details:
03/11/2024
"Arrived and basement is flooded, unable to work on unit, they will call to reschedule.; saved tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ3
Near Plymouth, Connecticut 06786
Jimmy R.
Job Details:
03/11/2024
"Found microwave staying on when unit is done running and then will shut off sometimes it works so times it wont stop, checked interlock and found working normally checked control and found relay for fan motor and light sticking on once cntrl is tapped on it will shut off and work normally relay on cntrl is burnt and not operating unit would need new cntrl Spoke with safety and was advised to have customer call in to them with sr# and they will explain everything"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bondsville, Massachusetts 01009
Chris B.
Job Details:
03/11/2024
Complaint that the unit is not cycling through correctly. Found error codes F5E1 & F5E2. Ran diagnostic cycle and all tested normal. Ran quick wash and tested out normal. Found no issues with the washer.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
03/11/2024
Replaced Washplate unit tested fine after repair no noises that are unusual
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Denver, North Carolina 28037
Ryan S.
Job Details:
03/11/2024
"Customer stated panel trim not on the appliance correctly. Found top touch panel was not put together right at factory making panel stick out, wasnt a installation issue. Took off panel and corrected issue. Showed builder verified proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
03/11/2024
Raised front feet to level unit out the unit had small drip from right side. Unit wasnt leaking during service
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, North Carolina 28214
Jeff L.
Job Details:
03/11/2024
Customer education on how to start the unit. Customer was not pressing button to get unit in operation mode.One time customer education
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS2
Near Charlotte, North Carolina 28216
Jeff L.
Job Details:
03/11/2024
At the time of visit the oven was operating as designed i pre heated he oven to 350 degrees it came right on and pre heated to 350 degrees i checked temp when it beeped temp was at 370 to 400 oven flame went out when temp was reached I also bumped it it to 400 and 450 and unit reached desired temps and shutoff snd came back on as designed. I advised customer at this time unit is operating normal and nothing I can repair. Did explain trip and diagnostics good for 30 days. At this time call completeCall complete; dspstn on spec-tagged invntry: 1 WPW10701462 WIRE HARNESS
We serviced a
ELECTROLUX REFRIGERATOR
Model ERMC2295AS
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
03/11/2024
Installed botttom icemaker. Cycled power off for a few mins. Please allow 24 hours for ice production.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Meriden, Connecticut 06450
Jeremy B.
Job Details:
03/11/2024
"Washer not agitating. Found capacitor leaking and actuator stripped replaced and ran self test all checks ok. ; used 1 W10913953 (ACTUATOR), and 1 W11428524 (CAPACITOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
03/11/2024
"Installed new compressor and filter drier. Leak checked and pulled a vacuum then recharged. Please allow 24hrs for temps to stabilize. Left evap with customer. ; dspstn on spec-tagged invntry: 1 W11580057 COMPRESSOR R600A , used 1 R600A (R600A 14.8 OZ), and 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Chicopee, Massachusetts 01020
Mike K.
Job Details:
03/11/2024
"Unit is under 30 day cosmetic warranty per service bench, took photo of receipt. Complaint is of a small dent in tub. Assured customer doesnt affect operation a small dent which I took photo of, but wants replaced. Verified operation n timed dry. Ordered tub and advised it would come directly to them, for them to inspect and call us so we can schedule return to replace.; ordrng 1 W10899578 (Tub assy)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Davidson, North Carolina 28036
Robert A.
Job Details:
03/11/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Manchester, Connecticut 06042
Amanda R.
Job Details:
03/11/2024
Making noise while agitating fat toys stuck in shield under unit hitting belt removed tested sounds normal
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model CAE2795FQ1
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
03/11/2024
"Customer complaint is that washer would not spin. Ran diagnostics and found error codes F5e2 lid lock. F2e3 mismatch of main control and UI. Ran manual test cycle and checked underneath washer, checked suspension and all checked ok."
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
03/11/2024
Replaced console and tested. Operating properly.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near West Hartford, Connecticut 06119
Chuck M.
Job Details:
03/11/2024
Customer complaint is that washer was shaking off balance and clothes came out wet. Ran diagnostics and found error code F0e2 oversuds. Ran automatic test cycle successfully 2 times. Inspected basket and shocks and they checked ok. Discussed off balance loads and weight distribution.
We serviced a
GE WALL OVEN
Model JK1000SF3SS
Near Springfield, Massachusetts 01109
Mike K.
Job Details:
03/11/2024
"Replaced control and overlay, tested on bake, set to 350 preheated fine and went through first cycle fine Verified broil operations."
We serviced a
JENN-AIR VENTHOODS
Model JXD7036YS7
Near Davidson, North Carolina 28036
Robert A.
Job Details:
03/11/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
03/11/2024
"Complaint washer has power lights light up but washer wont do anything. I found broken harness going to drain pump I replaced harness then performed a control board calibration cycle calibration failed error code displaying f1e1 error acu control failure, f2e3 acu/ui mismatch. I cleared codes re-performed calibration again same codes am ordering control and ui to fix. Also found hot valve solonoid is buzzing extremely loud during calibration cycle. Motor will agitate a quarter of a spin during calibration before failing. Unit has proper incoming voltages 124.8vac black white 0 white ground 124.8 black ground.; ordrng 1 W11513255 (Valve) and 1 W11513246 (Control) and 1 W11481116 (Control), used 1 W11643701 (HARNESS LOWER) from stock"
We serviced a
SAMSUNG WASHER
Model WA456DRHDWR/AA01
Near Springfield, Massachusetts 01104
Mike K.
Job Details:
03/11/2024
"Ran unit in quick wash and in spin, two times each and no water leak found other then a couple drops from m cold fill hose at connection. Lots of water on floor, but also under. Sink drains n where I found a steady leak when draining. Issue looks to be an sink with water flowing under washer from m sink. Also has a bad hot water valve at sink constant dripping heavily into sink."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Springfield, Massachusetts 01118
Mike K.
Job Details:
03/11/2024
Replaced heater assy and evap is defrosted. Cs to monitor as will need to frost up/get cold before it will go into defrost again. Fan operating fine.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near East Longmeadow, Massachusetts 01028
Mike K.
Job Details:
03/11/2024
"Unit is under 1yr wp warranty per service bench. They have corrected hot fill line issue, but are still getting errors when running unit believe it was Lf. Only error in history is F8e1, long fill. In testing it filled fine with hot and cold, disconnected lines and verified good pressure at each. Ran quick wash in a mixed temp setting, went through fill and into wash fine. Ran for 30 minutes with no errors. With an intermittent error that looks to be a filling error. Ordering valves, pressure sensor and pressure hose.Advised cs they would need to pull dryer down so we have access to washer for repair.; ordrng 1 W11316246 (Pressure sensor) and 1 W11456953 (Hose) and 1 W11688995 (Cold valve assy) and 1 W11316255 (Hot valve)"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Longmeadow, Massachusetts 01106
Mike K.
Job Details:
03/11/2024
"Cs had turned unit off to let defrost prior to arrival so off and completely thawed on arrival. Said unit had frosted over again after last repair in which the control was replaced, called the n water Nader 30 days. Measured 37 ohms on heater, 2.1k on thermistor. Will not turn on again, no response holding temp setting button ( supposed to turn off/on holding for 3s. Disconnected harness, reattached and came on properly. Compressor/ fans operating and evap getting cold. 1.5k & 3k ohm resistance on thermistors at board (1.5 evap, 3 for fr temp sensor.Per wiring diagram control only part in charge of defrost and evap thermistor and heating element ohm out fine. Will order control again as still under 30 since replaced with no additional charge. If issues continue possible issue with thermistors being off but not out of range.No applicable service pointers found. Office to contact when parts come in to schedule return.; ordrng 1 W11382528 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Longmeadow, Massachusetts 01106
Mike K.
Job Details:
03/11/2024
Replaced u/i and plugged unit back in. Compressor/fans kicked on. Advised 24 hours to get to proper temp.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
03/11/2024
"Found tub damaged reordering tub left other parts at house still needs two time slots; ordrng 1 W11219115 (Outer tub), rqstng P&A on 1 Time (Extra time)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
03/11/2024
Sr 7738652822 checked unit cust says it freezes in refrigerator section only when ice maker is on ran diagnostics normal no error codes could duplicate issue thermistor are normal cust cust will try again to see
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Portland, Connecticut 06480
Jeremy B.
Job Details:
03/11/2024
Icemaker getting polybutylene not cycling. Needs new.; rqstng P&A on 1 W10300022 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2258FEZ07
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
03/11/2024
Customer complaint is that ice was building up on freezer bottom. Found drain blocked. Cleared ice and advised customer to clean condenser and rear of refrigerator periodically especially with their dog that sheds.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Hartford, Connecticut 06120
Amanda R.
Job Details:
03/11/2024
Throwing f6e1 Ui has power but no buttons functions wont start has evidence of cockroach poop on Ui and control explained since they are core parts which originals need to be returned I cant service unit because of the cock roaches
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Hartford, Connecticut 06112
Amanda R.
Job Details:
03/11/2024
Long fill lid lock fill no fill errors ran automatic test agitating and Normally spinning normally
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
03/11/2024
"Ran service diagnostic no error codes . Checked valve and both valves working with no sediment, checked pressure hose. Verified no holes in hose. Ran quick wash and unit filled and started washing . Informed customer of shes using extra power setting unit wot fill up with water to the full amount initially and could look like its draining the water out . Also informed her that if unit gets off balance it might be seeming like it is draining water out but it is normal operation. Verified proper operation of unit."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Mooresville, North Carolina 28117
Robert A.
Job Details:
03/11/2024
"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit starts but it does not heat at all. I removed the unit and found the magnetron has a good ohms reading. I found the the transformer connector to the capacitor has separated. The capacitor reads OL as well, Im ordering a new transformer, capacitor and control board to resolve the issue. The cx is responsible for the labor charge on the return visit.; ordrng 1 W10850446 (Capacitor) and 1 W11672685 (Transformer) and 1 W10891908 (Control board)"
We serviced a
WHIRLPOOL DRYER
Model WED9400SW0
Near Mooresville, North Carolina 28117
Robert A.
Job Details:
03/11/2024
Cx complaint that the unit is not drying. I inspected the unit to confirm the complaint. I found the thermal fuse has blown.I replaced the fuse and tested the unit for the cx. The unit is working as designed. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
03/11/2024
Complaint pot filler above cooktop defected out had an O-ring that had failed causing flood to occur per customer water was almost a foot deep in kitchen Unit in a flood deemed non repairable per manufacturer file number. 7738652038
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hartford, Connecticut 06106
Amanda R.
Job Details:
03/11/2024
Control shorted has power but inspected and has cockroaches ; dspstn on spec-tagged invntry: 1 W11170317 CNTRL-ELEC
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Charlotte, North Carolina 28277
Mitch H.
Job Details:
03/11/2024
"Tested and found thermal cutoff blown. Replaced, tested, dryer now heating and cycling correctly. All other components operating properly.; used 1 279769 (Thermal cutoff) from stock"
We serviced a
WHIRLPOOL KITCHEN
Model WDF331PAHS1
Near Cherryville, North Carolina 28021
Ryan S.
Job Details:
03/11/2024
"Customer complained unit not filing and upper rack has rust spot. Found sump bad, replaced sump. Upper rack was not burnt just has rust spot. Called safety, safety sending upper rack to customer. Verified proper operation. Called Randy to ask about whirlpool sending rack to customer. Informed customer whirlpool is sending the, a new upper rack, if they need rack installed to call whirlpool to make a new ticket for installation of upper rack. ; used 1 W11025157 (MOTOR/SUMP) from stock"
We serviced a
SAMSUNG WASHER
Model WA456DRHDSU/AA
Near Wilbraham, Massachusetts 01095
Chris B.
Job Details:
03/11/2024
Complaint that the unit is not balanced. Adjusted the level and unit running normal. Collected for minor repairs.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Charlotte, North Carolina 28269
Jeff L.
Job Details:
03/11/2024
Found dishwasher sending power to after valve when unit is in off position needs two parts for repair. Will return -14-24 amW11637581W11175771; ordrng 1 W11637581 (Control board) and 1 W11175771 (Water valve)
We serviced a
BOSCH REFRIGERATOR
Model B36CL80ENS/03
Near Norton, Massachusetts 02766
Aimee
Job Details:
03/11/2024
"Cust had to un load freezerFound the draw cocked, took apart and straightened draw out so will close.Found fridge no cooling because freezer open waited 15 temp fridge dropped from 42 to 38"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Easton, Massachusetts 02356
Aimee
Job Details:
03/11/2024
"Installed new harness deli draw, with controlsComplete. Ice bucket was full and compressor running"
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
03/11/2024
Cx complaint that the dryer is not heating again. I inspected the unit to confirm the complaint. I found the fuse blew again. The duct line needs to be cleaned for this to not occur again. He cleaned the duct line before I arrived. The airflow is good.I replaced the fuse again and tested the unit for the cx. The unit is working as designed.; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL COOKTOP
Model WEE745H0LZ3
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
03/11/2024
Cosmetic scratch not a breakage going through to under side of glass thermal breakages are coved issue per manufacturer is cosmetic in nature after submitting images. 7738653233. Customer declining repair of glass is going to contact manufacture and see if they are willing to replace glass. Heat fracture only cable repair. Looks like a bug glass. Breakage does not go all the way through the surface. Scratch only that is deep tapering to light.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, North Carolina 28269
Jeff L.
Job Details:
03/11/2024
Found a sock stuck in suspension rods also found soap pod in the belt housing. Put unit into cold wash mode and never got a squeaking sound. The noise may have been coming from the sock stuck In spring. There are no fault codes all operations are as designed. Unit ran and checked ok with no leaks.Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
03/11/2024
"Complaint washer leaking from front left corner of washer. I found a sock stuck clogging fabric softener cup over fill on tub ring causing water to leak and damage customer flooring. I cleared sock I tested operations I also found water leaking at hose clamp softener dispenser to fill valve attachment. Allowing for water to drip onto flooring as well. I secured spring clamp properly no further leaks found or occurring at this time. I performed a quick wash cycle with fabric softener, turned on no leaking occurring no additional issues found at this time."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
03/09/2024
Icemaker getting power and cycling but not filling. Checked fill tube heater and its fine fill tube not frozen. ; ordrng 1 W11557000 (Icemakwr)
We serviced a
SAMSUNG REFRIGERATOR
Model RF23A9675AP/AA
Near West Hartford, Connecticut 06107
Jeremy B.
Job Details:
03/09/2024
Installed new case filter assy. Purged air fromLines and cycled ice makers all checks ok. ; used 1 WP2198677 (FITTING 1/4-1/4) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Newington, Connecticut 06111
Jeremy B.
Job Details:
03/09/2024
Customers complaint is dishwasher making an abnormal noise randomly throughout cycle. Ran automatic test in diag and didnt hear anything abnormal. Started a normal cycle and met it run for a while and all sounds are normal. Customer said noise comes when there is a hour left in the cycle. Currently cant duplicate any noises. Customer has video but cant tell from video.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Newington, Connecticut 06111
Jeremy B.
Job Details:
03/09/2024
Found broken door hinges causing door to fall down hard. Replaced hinges and tested all checks ok.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Newington, Connecticut 06111
Jeremy B.
Job Details:
03/09/2024
Natalies new panel All checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Plainville, Connecticut 06062
Jeremy B.
Job Details:
03/09/2024
Installed new motor sump assy. Ran self stent all checks ok.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Berlin, Connecticut 06037
Jeremy B.
Job Details:
03/09/2024
"Found motor damaged causing blower wheel to seize. Replaced motor and blower wheel and tested all checks ok. ; used 1 WP694089 (BLOWER WHEEL), and 1 279827 (MOTOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW0
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
03/09/2024
Washer not draining keeps giving f9E1 coin trap empty and propeller broken. Replaced pump and tested all checks ok. ; used 1 WPW10605427 (DRAIN PUMP) from stock
We serviced a
KITCHENAID RANGE
Model KSDB900ESS9
Near Mooresville, North Carolina 28117
Robert A.
Job Details:
03/07/2024
"Cx complaint that the units warmer drawer is crooked, having trouble opening and closing. I inspected the unit to confirm the complaint. I found the drawer track was misaligned. I corrected the drawer alignment and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS01
Near Enfield, Connecticut 06082
Gary V.
Job Details:
03/07/2024
"Inspected and found upper left ff modules flickering and dim, and freezer module flickering and dim, attempted to reset lights and control but didnt work, unit needs modules and main acu to correct the problem, will submit estimate and call.; rqstng P&A on 3 W11683242 (Upper left module/freezer)s and 1 W11683244 (Upper right module) and 1 W11224256 (Main acu)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
03/07/2024
"Inspected and found f1e1 fault for internal failure in control board, tried resetting and same problem, will order new control board and call for return date.; ordrng 1 W11620481 (Main acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Springfield, Massachusetts 01119
Gary V.
Job Details:
03/07/2024
"Inspected and found ice maker stuck mid cycle and broken, replaced and cycled. Unit also has water supply problems, supply valve under sink is broken and informed customer.; used 1 W11546935 (ICEMAKER) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Palmer, Massachusetts 01080
Gary V.
Job Details:
03/07/2024
"Inspected and found, wash plate and hub, broken and worn out quoted and they will call."