We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Enfield, CT 06082
Gary V.
Job Details: 03/04/2024
"Inspected and found Gearcase broken causing oil leak and damaged other components, unit needs full drive train repair, will submit estimate.; rqstng P&A on 1 W11454734 (Gearcase) and 1 W11497303 (Motor) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W10721967 (Cam) and 1 WPW10427633 (Shield)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Enfield, CT 06082
Gary V.
Job Details: 03/04/2024
"Inspected and main acu no longer sending voltage for bake, will submit estimate and call for return date.; rqstng P&A on 1 W11544349 (Main acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW00
Near West Hartford, CT 06119
Ruben C.
Job Details: 03/04/2024
Checked unit found filter housing broken filter couldnt be pushed out replaced housing and filter tested operation normal
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near West Hartford, CT 06117
Ruben C.
Job Details: 03/04/2024
Checked unit unit would not go through cycle found belt was frayed and had fallen off pulley pulleys were not loose replaced belt tested operation normal; used 1 W11239857 (Belt) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Hartford, CT 06106
Ruben C.
Job Details: 03/04/2024
Checked unit found no light in refrigerator section unplugged unit for a min no still no light flicked once ordering light module; ordrng 1 W11470191 (Module)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near New Britain, CT 06053
Jeremy B.
Job Details: 03/04/2024
Demonstrated proper operation to customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near New Britain, CT 06051
Jeremy B.
Job Details: 03/04/2024
"Installed new compressor and leak checked found condenser leaking needs new. Rear wheel cracked needs new. ; rqstng P&A on 1 W11577970 (Condenser) and 1 WPW10475495 (Wheel), ordrng 1 Xtratime (Xtra time), dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS05
Near Berlin, CT 06023
Jeremy B.
Job Details: 03/04/2024
Installed new spark mod and harness. Tested And all burners working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS05
Near Berlin, CT 06023
Jeremy B.
Job Details: 03/04/2024
Installed new freezer door customer had shipped to them from manufacture. All checks ok.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Attleboro, MA 02703
Aimee Z.
Job Details: 03/04/2024
Looked over dryer and asked when last had vent cleaned been 4 Years . Advised to have maintenance. Clean ventDryer working as intended and heating .Cust meant to set a call for her washer not dryer
We serviced a
KITCHENAID RANGE
Model KSGB900ESS9
Near Longmeadow, MA 01106
Gary V.
Job Details: 03/04/2024
Inspected and found center burner head not allowing ignition properly. Will order and return.; ordrng 1 W11548764 (Burner head center)
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Glastonbury, CT 06033
Amanda R.
Job Details: 03/04/2024
Squealing while running Installed dryer kit tested sound normal ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near East Hartford, CT 06118
Amanda R.
Job Details: 03/04/2024
F8e4 float fae4 diverter throwing fae5 error code which is diverter on sump assembly ; ordrng 1 W11460945 (Sump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near East Hartford, CT 06118
Amanda R.
Job Details: 03/04/2024
Last Thursday Complaint started smelling like burning smoke and making weird noise they unplugged unit it was cooling and freezing still checked outlet checked condenser coils took off rear cover for compressor and controls plugged in unit set temps at recommended couldnt duplicate issue recommended finding where noise and smell is coming from when happening freezer led bad the left crisper drawer Ui not working and mullion strip positioner broken
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Hebron, CT 06248
Amanda R.
Job Details: 03/04/2024
F7e8 error code motor over temp a week after parts replaced it happened again where stayed on sensing with 46 mins remaining customer unplugs unit and it finished cycle ; ordrng 1 W11621180 (Control) and 1 W11195971 (Stator) and 1 W10734521 (Clutch) and 1 W11260238 (Rotor)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Middletown, CT 06457
Jeremy B.
Job Details: 03/04/2024
Washer not completing cycle. Found worn hub and shaft in gear case deteriorating. Needs gear case and hub. Quoted customer they will buy new.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Middletown, CT 06457
Jeremy B.
Job Details: 03/04/2024
Installed new valve and heater tan fill test 45 fill tube clear please allow 24 hrs for ice production. ; dspstn on spec-tagged invntry: 1 W11482383 VALVE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Middletown, CT 06457
Jeremy B.
Job Details: 03/04/2024
Repaired liner all checks on took pictures
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 03/04/2024
Complaint broil element in microwave has fallen. I found hanger clip is broken ceramic in ordering clip holder to repair. No additional issues reported by customer no visible issues found at this time. ; ordrng 1 W10909479 (Hangar support)
We serviced a
KITCHENAID RANGE
Model KFDD500ESS10
Near Marshville, NC 28103
Jonathan J.
Job Details: 03/04/2024
Complaint flame on low boils water intermittently flame on high will flare up and leave black soot on one side of pan pot. I suspect either volatile compounds from cooking are cause of flare up or customer gas regulator lpg is failing. I adjusted low flame all flame patterns both low and hi are perfect and normal as of now no abnormal flame flare ups while testing ever witnessed no yellowing of flame either.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28262
Jeff L.
Job Details: 03/04/2024
Replaced control unit had no leaks and operated as designed. Unit ran and checked okCall complete
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2 01
Near Westfield, MA 01085
Mike K.
Job Details: 03/04/2024
"Not get good, open element. Quoted for heater assy/labor. Accepted. Replaced heater assy and unit heating fine.; used 1 DC97-14486A (ELEMENT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Mount Holly, NC 28120
Mitch H.
Job Details: 03/04/2024
"Tested and found dishwasher filling properly but pump/motor not starting. Ran diagnostics, found F4E3 motor error. Ordering pump/motor. Checked part availability and scheduled return for 3/6 AM.; ordrng 1 W11613570 (Pump/motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Mount Holly, NC 28120
Mitch H.
Job Details: 03/04/2024
"Checked and ran diagnostics, no stored error codes. Heater has out properly. Ran full diagnostics test cycle, all components checked good and heater working correctly. Dishwasher operating as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Mount Holly, NC 28120
Mitch H.
Job Details: 03/04/2024
"Checked and found that seal around glass cooktop has small gouge. Ordering cooktop. Was unable to speak to construction manager. Called, got voicemail. Mailbox full.; ordrng 1 W11178791 (Cooktop)"
We serviced a
JENN-AIR OVEN
Model JJW3830DP02
Near Denver, NC 28037
Mitch H.
Job Details: 03/04/2024
Checked and found no response from keypad. Hitting any key shows F2E1 keypad error. Will need console replaced. Quoted customer for repair and saved estimate. Customer approved repair. Checked part availability and advised customer that office will call to schedule when part arrives. Collected full amount on cc.; ordrng 1 W11232121 (Console)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Huntersville, NC 28078
Robert A.
Job Details: 03/04/2024
I called Techline to document the issues. I submitted photos to them as well.Sr7738561849
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV07
Near Denver, NC 28037
Mitch H.
Job Details: 03/04/2024
"Removed old compressor, when new compressor was removed from box, found that low side tube was bent and appears to be cracked where it enters compressor body. Took picture, returning compressor and reordered new. Checked part availability and scheduled return for 3/6 PM.; ordrng 1 W11547313 (Compressor), dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504416 COUPLER 8.5/6 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506621 COUPLER 6 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Lincolnton, NC 28092
Mitch H.
Job Details: 03/04/2024
"Checked and found water inlet leaking badly at seam. Unit will not fill correctly due to this. Ran diagnostics, no stored error codes. Unable to test pump/motor due to leak. Ordering inlet. Checked part availability and scheduled return for 3/7 AM. Leaving pump/motor on ticket. Will install on return if needed.; ordrng 1 W11535094 (Inlet assembly), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Lincolnton, NC 28092
Mitch H.
Job Details: 03/04/2024
"Tested and ran diagnostics. Found F7E9 and F6E3 error codes. Attempted to run calibration and component tests. No response. Checked and found that rotor screw had come out and rotor had fallen off. Reinstalled rotor, applied locktite to screw and tightened. Ran DLMS calibration and component tests for agitate and spin. All operating properly."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Kings Mountain, NC 28086
Mitch H.
Job Details: 03/04/2024
"Removed and replaced timer and knob. Reassembled, tested, timer and dryer operating properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Harwinton, CT 06791
Ruben C.
Job Details: 03/04/2024
Replaced drain hose but found water valve kept letting water in even when off replaced valve tested normal; used 1 W11434044 (Valve) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Davidson, NC 28036
Robert A.
Job Details: 03/04/2024
Cx complaint that the unit is dripping from the vent door. I inspected the unit to confirm the complaint. I found the vent door setting in the SP was still set to 01. I followed the instructions and set it to 00. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Newington, CT 06111
Jeremy B.
Job Details: 03/04/2024
Installed new repair kit and drum tested and all sounds are normal. ; dspstn on spec-tagged invntry: 1 4392065 DRYER REPAIR KIT
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Westfield, MA 01085
Mike K.
Job Details: 03/04/2024
"Unit wouldnt turn on/start. Light on control cycled power at outlet, reseated connections and unit operating. No errors or n history, ran self test fine. Recalibrated. Started normal cycle fine."
We serviced a
AMANA WASHER
Model WTW4816FW3
Near Charlotte, NC 28214
Jeff L.
Job Details: 03/04/2024
Replaced control unit ran and checked ok with n leaksCall complete; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Davidson, NC 28036
Robert A.
Job Details: 03/04/2024
Cx complaint that the unit tumbles loudly while running. I inspected the unit to confirm the complaint. I found the units blower wheel was full of lint causing the noise. I cleared the wheel and secured the housing. I tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Mooresville, NC 28115
Robert A.
Job Details: 03/04/2024
"Cx complaint that the unit is not completing cycles, flashing an error code SD. I inspected the unit to confirm the complaint. I found an error code: f0e2. I cleared the code and ran a service cycle, all components passed with no issues. I ran a full quick cycle, the unit successfully progressed and completed the cycle. I showed the cx the service manual about the SD code and recommended using less detergent to avoid the issue. The unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Charlotte, NC 28214
Jeff L.
Job Details: 03/04/2024
Found drain hose bent and not round allowing water to leak out needs new clamp and drain hose. Will return 3-28-24 amWPW10292152WPW10545278; ordrng 1 WPW10292152 (Kit) and 1 WPW10545278 (Drain hose)
We serviced a
GENERAL ELECTRIC DRYER
Model GFD65ESSNWW
Near Norfolk, MA 02056
Aimee Z.
Job Details: 03/04/2024
Found is working as intended started right up. Tried multi cyclesNo error codes advised to have the vent cleanedVent wizards. 1 508 687 0681
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Norfolk, MA 02056
Aimee Z.
Job Details: 03/04/2024
Was un installed replaced the heater completeAsked Cust if he like me to re install he said no Cust going to reinstalled ; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS
We serviced a
KITCHENAID M/W OTR
Model KEMS308SSS00
Near Franklin, MA 02038
Aimee Z.
Job Details: 03/04/2024
No heat microwaveF6e0. Commication errorThe mag is available not the inverter board or appliance manger.Would need mag and inverta boardAll parts arent available
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cornelius, NC 28031
Robert A.
Job Details: 03/04/2024
"Cx complaint that the unit is still not completing the cycles. I inspected the unit to confirm the complaint. I found an f9e1 error code. The drain pump ohms were good 20.1, however I did not secure the drain pump connector last visit. I replaced the drain pump just to be safe and secured the connector. I tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Cornelius, NC 28031
Robert A.
Job Details: 03/04/2024
Cx complaint that the units door has no resistance as it closes. I inspected the unit to confirm the complaint. I found the left hinge spring came out of place. I corrected the position and tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC.; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Huntersville, NC 28078
Robert A.
Job Details: 03/04/2024
I installed he ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 03/04/2024
"Complaint washing machine, making loud clicking noises will not start a cycle will fill with water just fine and then computer dies in the middle of a cycle after its done filling with water. I found slider clutch broken. Replace slider clutch. I performed a diagnostic cycle I discovered hot water was not connected at all customer was only using cold water inlet valve. I reconnected hot water to customers. Water supply verified. No leaking is occurring cleared F3 3 error code checked resistance of the mist no issues found as of right now everything is working properly as of right now, no further issues found performed a DMS calibration cycle as well and a quick wash cycle partial With towels no abnormal noises issues or anything occurring as of right now. ; used 1 W10734521 (SLIDER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS11
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 03/04/2024
Complaint not making ice sprays water on the ceiling and down the back of the refrigerator and sides of the refrigerator whenever it tries to make ice. I found icemaker filled tube is frozen over unit may need inlet valve and icemaker to fix. Customer declined estimate today is going to see about other options. No additional issues found. No additional issues reported either.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 03/04/2024
"Complaint, dishwasher leaks every time it is used. Thats cause warpage the floor to occur directly in front of the dishwasher. I found on the third tier rack. The supports are missing nuts and some of them are cracked as well will need supports and nuts to fix additional issues found with dishwasher at this time; ordrng 1 W11579562 (Track) and 4 W11545286 (Nut)s and 1 W11596053 (Track)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 03/04/2024
"I replaced dispenser assembly fabric softener I tested operations ran a diagnostic cycle verified. There are no leaks occurring found washing machine was severely out of level as well due to tile flooring being out of level leveled wash washing as I could Customer, no additional issues found at this time with washing machine no leaking occurring during a diagnostic cycle either."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Suffield, CT 06078
Gary V.
Job Details: 03/04/2024
"Inspected and found, wash pump and wash arms clogged with debris, unit needs, wash pump and wash arms, will submit estimate to see if repairs are covered.; rqstng P&A on 1 W11627525 (Wash arm upper) and 1 W11579565 (Wash arm lower), dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Avon, CT 06001
Ruben C.
Job Details: 03/04/2024
"Checked unit still getting error f6e4 called techline informed to replace harness and fill valve if I couldnt duplicate issue also ordering main console had trouble with cancel buttonSr 7738602595; rqstng P&A on 1 WPW10327249 (Fill valve) and 1 W11227948 (Wiring harness) and 1 W11395600 (Console), states that autho needed"
We serviced a
KITCHENAID RANGE
Model KFED500ESS03
Near Avon, CT 06001
Ruben C.
Job Details: 03/04/2024
Replaced burner tested operation normal tested heating normally
We serviced a
MAYTAG WASHER
Model n/a
Near Southampton, MA 01073
Mike K.
Job Details: 03/04/2024
"Stacked unit, water in tub, drain pump running, not draining. Errors out with f9e1. Cannot get unit to move.Quoting for drain pump, 2 man job. Cs has an aig contract. Explained she needs to call them to set up the service with us. Did not collect for call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ashford, CT 06278
Amanda R.
Job Details: 03/02/2024
Replaced control turned on unit set temps at recommended
We serviced a
ELECTROLUX WASHER
Model EFLS627UIW1
Near Willington, CT 06279
Amanda R.
Job Details: 03/02/2024
Complaint that randomly clothes come out wet not in standing water customer has used normal cycle on medium speed recommended changing speed went over overloading or off balance load customer does rinse and spin if clothes comes out wet and then its fine no errors displayed ; rqstng P&A on 1 5304519503 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Tolland, CT 06084
Amanda R.
Job Details: 03/02/2024
Replaced motor and blower wheel tested operation normal
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Manchester, CT 06042
Amanda R.
Job Details: 03/02/2024
Customer has 8 year warranty on unit needs to be dispatched through extended warranty
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Manchester, CT 06042
Amanda R.
Job Details: 03/02/2024
Replaced all parts tested operation normal
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Manchester, CT 06040
Amanda R.
Job Details: 03/02/2024
F3e1 F9e1 F8e1 f8e3 errors throwing F9e1 error and not draining correctly in the middle of cycle cleared out drain catch
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near East Hartford, CT 06118
Amanda R.
Job Details: 03/02/2024
Complaint having hard time starting unit showed customer need to hold start button until lights go from left to right
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ1
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 03/01/2024
"Not noisy but build up of frost in freezer, and has torn gasket.Compressor is a little buzzy; ordrng 1 W10407212 (Gasket) and 1 W11224591 (Evap fan complete)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXWH2
Near Manchester, CT 06040
Amanda R.
Job Details: 03/01/2024
Over sudsing occurring leaking rinse aid through rinse cap quoted for new dispenser
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Cherryville, NC 28021
Ryan S.
Job Details: 03/01/2024
Returned to install part ordered. Installed new freezer gasket and heat formed all sides to ensure proper seal and fit. Verified proper seal on all sides.
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ1
Near Huntersville, NC 28078
Robert A.
Job Details: 03/01/2024
Cx complaint that the unit makes a weird noise while the fan runs. I inspected the unit to confirm the complaint.I found the noise coming from the hood fan flap opening and closing. The unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Huntersville, NC 28078
Robert A.
Job Details: 03/01/2024
"Installed the ordered parts and tested the unit for the cx. The unit still did not work as designed. I called Techline and ran multiple tests. The fuse blew in the process from swapping interlock switch harness as instructed by Techline, so now the oven does not work either. I found the MW cabinet where he door meets is bruised near the right switch area. The part is not serviceable. The unit cannot be repaired. I took multiple photos."
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Gastonia, NC 28056
Mitch H.
Job Details: 03/01/2024
"Tested and ran diagnostics. Found F2E0 keypad error. Oven will heat but is running about 70 degrees off. When set at 350 and control says it has reached temp oven is only about 280. Not sensing properly. Requesting P&A for control, display and sensor. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11295990 (Control) and 1 W11108634 (Display) and 1 W10833885 (Sensor)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Lancaster, SC 29720
Jonathan J.
Job Details: 03/01/2024
"Complaint not spinning, laundry out laundry is still soaking wet at the end of the cycle. I found error codes F3e2 inlet water temp fault f0e4 spin limited to max 500rpm by water temperature. I found inlet thermometer has failed on water valve. I replaced water inlet valve assembly. I tested operations no additional issues found today. Everything is now working properly. As of right now I inspected slider clutch gearcase and rotor. No issues found on the lower end as of right now, I cleared fault codes And performed a control board test 52 calibration procedure. ; used 1 W11165546 (VALVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Middletown, CT 06457
Jeremy B.
Job Details: 03/01/2024
Found clogged defrost drain and ice build up under evap causing poor cooling. Cleared away all ice and
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Enfield, CT 06082
Gary V.
Job Details: 03/01/2024
"Arrived and customer had unit pulled out and had damage waivers signed. Installed compressor and ran vacuum and no leaks detected, recharged system and unit started cooling, please allow 24-48 hours for temps to stabilize.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506621 COUPLER 6 NK MS 00 , used 1 876765 (TUBING KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Cornelius, NC 28031
Robert A.
Job Details: 03/01/2024
Cx complaint that the unit had a thermal event and now does not work.I inspected the unit to confirm the complaint. I found the thermal event started from the control board and has damaged multiple parts. I called WP safety to document the issue and submitted a quote. Sr7738582443
We serviced a
WHIRLPOOL RANGE
Model WFG540HOES1
Near Mooresville, NC 28115
Robert A.
Job Details: 03/01/2024
"Cx complaint that the units oven is not working at all. I inspected the unit to confirm the complaint. I found the cooktop works fine. The bake and broil functions try to ignite but theres no flame. I checked the ignitor harness, both are in good condition and secure. I checked the regulator harness, they are good as well. I checked voltage at the control and dis board. The bake and broil connectors receive 123v from the control (j- 6&7). However the dis board is not sending the voltage to the regulator for either function (j 1&3). The unit needs a new dis board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 WPW10511278 (Spark module)"
We serviced a
WHIRLPOOL DRYER
Model WGD5600VQ0
Near Westfield, MA 01085
Chris B.
Job Details: 03/01/2024
Complaint that the unit is not working properly. Found bad motor and all rollers and idler pulley needs replacing. Quoted parts and labor. Customer will look into another unit. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Monroe, NC 28112
Jonathan J.
Job Details: 03/01/2024
"Complaint when running a hot wash, never feel any hot water Come out cold to the touch. That is normal as the final rinse will use cold water during the final rats. I tested cycles one through three test one and test two are both cold water, inlet valves and test three is the hot water inlet valve hot water is flowing through inlet valve with no issues. I found drain is backing up severely bad Pouring water onto flooring test for when drain pump comes on after only filling the tub less than a quarter of the way full of water. Advising customer to get drain issue rectified. Found lid latch is failing in Door latch, lid latch assembly to fix. No additional issues found with washing machine at this time. F5 e2 only error code in history ; ordrng 1 W11565030 (Latch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Belmont, NC 28012
Mitch H.
Job Details: 03/01/2024
Removed and replaced main control board. Tested both water and ice dispensers. Both operating properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mooresville, NC 28115
Robert A.
Job Details: 03/01/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK and 1 W11513246 CNTRL-ELEC
We serviced a
FRIGIDAIRE DISHWASHER
Model FDSH450LAF4A
Near Northampton, MA 01062
Chris B.
Job Details: 03/01/2024
Replaced part and unit running normal. No leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KSBS25FKSS02
Near Avon, CT 06001
Chuck M.
Job Details: 03/01/2024
Customer complaint is that ice maker was not working. Found ice maker seized and out of home position. Tested voltage and voltage is correct. Replaced ice maker and advised customer to allow time for ice production. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Avon, CT 06001
Chuck M.
Job Details: 03/01/2024
Customer complaint is that dishwasher vent would drip water when door is opened after cycle. Followed service pointer W11705834 to keep vent open longer. Also customers water is very hot. Advised customer that water should be at 120 degrees.
We serviced a
SAMSUNG REFRIGERATOR
Model "RF28HFEDBSR/AA, REV2"
Near Enfield, CT 06082
Gary V.
Job Details: 03/01/2024
"Inspected and found ice maker broken and needs replacement kit, quoted and they will call."
We serviced a
SAMSUNG REFRIGERATOR
Model RF261BEAESR/AA 06
Near Cheshire, CT 06410
Jimmy R.
Job Details: 03/01/2024
"Went threw unit and found ice maker had over flowed again leaving the valve on and would not shut down found ice maker cycling valve on and never shutting it off, replaced ice maker and cycled unit several times unit is now filling and operating to factory specs ; dspstn on spec-tagged invntry: 1 DA97-07603B ICE MAKER"
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Enfield, CT 06082
Gary V.
Job Details: 03/01/2024
"Inspected and found no fault codes, however unit is only filling with tiny amount of water, checked hose and dome and tested fine, internal pressure fault in main acu, will submit estimate and call.; rqstng P&A on 1 W10581549 (Main acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 03/01/2024
"Refrigerator making noise. Found Bering icemaker and damper making noise needs new. ; rqstng P&A on 1 W11529245 (Fan), ordrng 1 WPW10196393 (Damper)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 03/01/2024
Installed new parts and made an adjustment. The installers never installed the insulation blanket that came with dishwasher. It is part #22 on the parts diagram. Customer to contact Installer so they can provide and install the insulation blanket. All sound normal with upper wash arm .
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 03/01/2024
"Washer randomly not draining. Found 120vac at pump and no blockage. Replaced pump and ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP , used 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near New Britain, CT 06051
Jeremy B.
Job Details: 03/01/2024
Installed new pump and leveled machine the best I could tan self test all checks ok. Customer will secure machine so its more level and not rocking.; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near New Britain, CT 06053
Jeremy B.
Job Details: 03/01/2024
Fresh food door gaskets torn. Took pictures needs new. ; ordrng 2 W10830274 (Gasket)s
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Plainville, CT 06062
Jeremy B.
Job Details: 03/01/2024
Customers complaint is washer not starting. Customer is holding down the power button and not pressing g the buttons correctly. Demonstrated proper operation to customer.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Belchertown, MA 01007
Chris B.
Job Details: 03/01/2024
Complaint that the unit is not detecting the lid shut. Found bad strike. Replaced part and unit running normal. ; used 1 W11457841 (STRIKE) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LWKA
Near Chicopee, MA 01013
Chris B.
Job Details: 03/01/2024
Complaint that the unit is leaking water from the bottom front door on the freezer side. Found freezer drainage heavily clogged with ice and debris. Quoted for basic labor. Removed all debris and all ice buildup and drainage working properly. Showed customer the fix and refrigerator working normal.
We serviced a
WHIRLPOOL KITCHEN
Model WDT730PAHW0
Near Chicopee, MA 01020
Chris B.
Job Details: 03/01/2024
Complaint that the unit is powering off intermittently. Ran diagnostic and tested ok. Ran a quick cycle and after 10min. the touch pad turned off. Hard reset and board turned back on but theres a problem with the touch panel. Customer will call Whirlpool for parts and labor approval because in the website shows that electronic parts are covered. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 03/01/2024
"I replaced both the ui and main control ui illuminates lights blink goes through steps 1-5 pairing factory wifi and after that sequence is done and I unplug the unit for the 6th time and I plug it back in all lights on ui and control are flashing and in sync with each other I press power button and ui never turns on acts as if it is still unplugged ui buttons are inoperable but lights on back of ui are flashing and still in sync with main control incoming voltage is 124.2 vac black to white at main control molex voltage from black to frame/ ground is 124.2 vac 12.9 vdc across black and red outer ui wiring I can unplug everything except ui from main control board and ui still will not boot up I can place unit on extension cord and unit will still never boot up power buttons still wont work. Ive replaced ui and main control together still nothing. Tried putting original control back on still nothing ui has been replaced 3 times control replaced 2 times. File number 7738555814 went through tested all resistance values at main control with factory everything coming back as perfect. Factory wants us to replace ui and control again starting if it still does not work they may deem unit non reparable. ; ordrng 1 W11543996 (Control), rqstng P&A on 1 W11478519 (Ui)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Monroe, NC 28110
Jonathan J.
Job Details: 03/01/2024
"I replaced all previous parts ordered tested operations no additional issues. Found with washing machine here today. Perform the control board calibration cycle.; dspstn on spec-tagged invntry: 1 W11210459 VALVE(USE ORIGINAL HARNES 1 W11239857 BELT , and 1 W11428524 CAPACITOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Charlotte, NC 28216
Jeff L.
Job Details: 03/01/2024
Was charging compressor it was pumping then it quit pumping and starting vibration real loud needs another compressor W10832994; ordrng 1 W10832994 (Compressor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Plainville, CT 06062
Jeremy B.
Job Details: 03/01/2024
Customers complaint is dishwasher leaking. Ran self test found no leaks. Botdoor seal slightly wrapped. Needs new. ; ordrng 1 W11416362 (Motor sump assy)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near West Hartford, CT 06110
Chuck M.
Job Details: 03/01/2024
Customer complaint is that washer would not start. Ran diagnostics and found error code F8e1 long drain. Found cold water supply was not turned on. Turned on water and tested. Washer checked ok.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23A9675AP/AA
Near West Hartford, CT 06107
Chuck M.
Job Details: 03/01/2024
Customer complaint is that left side ice maker gets blocked with ice. Inspect and found water gets past filter. Ordered filter case assembly. P&A. ; rqstng P&A on 1 DA97-21797A (Case Filter Assembly) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near West Hartford, CT 06117
Chuck M.
Job Details: 03/01/2024
Customer complaint is that water was not dispensing. Found kink in reservoir. Corrected and tested. Water is working. Showed customer it works. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE
We serviced a
GENERAL ELECTRIC WASHER
Model GFW850SPN1RS
Near Hartford, CT 06105
Chuck M.
Job Details: 03/01/2024
Replaced UI and Control. Programmed and tested. Washer is working. Showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Southington, CT 06489
Jimmy R.
Job Details: 03/01/2024
"Ran washer and found unit would fill with water but never wash unit would just buzz, checked actuator and found capacitor leaking and actuator broken and not shifting unit into a spin or wash cycle. Replaced actuator and capacitor recalibrated unit and ran a wash and spin, unit is now washing and working to factory specs ; used 1 W10913953 (Actuator), and 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Bolton, CT 06043
Amanda R.
Job Details: 03/01/2024
Basket came damaged took unit apart film on everything went over soap usage customer has been cleaning washer with affresh ; ordrng 1 W11178227 (Basket) and 1 W11510461 (Wash plate) and 1 W11510462 (Cap) and 1 W11551646 (Hub) and 1 W11614636 (Agitator)