Service History 45 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Monroe, NC 28110

Jonathan J.

Job Details: 12/31/2024

Complaint dishwasher turning on by itself. Customer had power turned off. Upon arrival customer showed me a video of dishwasher turning on by itself. I had them turn power back on and waited a couple minutes unit did not turn on by itself. Inspected power to unit and it has proper voltage 120vac. No visible electrical damages or burns in any boards or wires.found error codes f1e1 and f1e2 and f2e2. Autho number w1d2py1wpl1 ; ordrng 1 W11647669 (Ui black) and 1 W11683481 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW06

Near Monroe, NC 28110

Jonathan J.

Job Details: 12/31/2024

Customer complaint is that there is no light in French when door is open. Upon arrival I took light out and found black wire unattached. Put black wire on tightly and light is now working properly. verified all proper operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5KVEXVB00

Near Monroe, NC 28110

Jonathan J.

Job Details: 12/31/2024

Customer complaint of no cooling in either side of fridge or freezer. Found there is a compressor failure and it is seized up will order and replace compressor parts. It is our 134 a refrigerant.; ordrng 1 W10233961 (Compressor) and 1 WP2198202 (Thermostat) and 1 W11506635 (Process tube) and 1 Wpw10143759 (Uv drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW06

Near Monroe, NC 28112

Jonathan J.

Job Details: 12/31/2024

Fill tube is barely touching icemaker entry not enough fill tube. Need to order and replace only comes with an icemaker kit comes as full kit.; ordrng 1 W11729596 (Ice maker kit)

We serviced a

KITCHENAID WALL OVEN

Model KODE900HSS00

Near Rock Hill, SC 29730

Brandon

Job Details: 12/31/2024

On arrival I replaced both controls and preheated unit. While testing both ovens after installation the ovens preheated fine but customer began to complain about another issue they were having with connection on broiler pan. Customers story about unit also changed every time I asked him what was going on. Tested broiler pan and found that sometimes it has a bad connection. Error message came up on ui saying that pan had come disconnected. Slightly pushed pan into port and it preheated properly. Told customer to clean port that broiler pan connects to for better performance. Customer got angry with me and told me to leave as I was trying to explain.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Lancaster, SC 29720

Brandon

Job Details: 12/31/2024

Compliant unit is not making ice intermittently. Found on arrival that ice maker harvest properly and water valve delivers water as it supposed to. Found optics are not working. Ordering optics fan and heater for repair.; ordrng 1 W10898445 (Optic) and 1 W10870822 (Optic) and 1 W11087201 (Heater) and 1 W10846539 (Fan)

We serviced a

WHIRLPOOL RANGE

Model WFES5030RS0

Near Windsor Locks, CT 06096

Jorden

Job Details: 12/30/2024

"Arrived and found no error codes and in test mode the probe is reading the proper temp. Set to 250? and temp hovered around that, then set to 350? and same thing. Unit operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Bristol, CT 06010

Ruben C.

Job Details: 12/30/2024

Checked unit unit is still leaking around ice maker tube cuasing freeze up in evap ordering kit per whirlpool ; ordrng 1 W11750811 (Kit)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Burlington, CT 06013

Ruben C.

Job Details: 12/30/2024

Checked unit found basket is severely wobbling and gearcase bearing faulty also found error code for actuator could not get agitator off ordering basket gearcase. Agitator and actuator; ordrng 1 W11454734 (Gearcase) and 1 W10913953 (Actuator) and 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W10752719 (Basket)

We serviced a

SAMSUNG RANGE

Model NE59N6630SG/AA

Near Plainville, CT 06062

Ruben C.

Job Details: 12/30/2024

Checked unit found touch panel not responding on all functions ordering controls and touch panel putting into p/a panel has damage from last service took pic; rqstng P&A on 1 Dg07-01005a (Control display board) and 1 Dg92-01069b (Control board) and 1 Dg96-00674a (Touch assy)

We serviced a

GE WASHER

Model GTW680BSJ0WS

Near Springfield, MA 01129

Chris B.

Job Details: 12/30/2024

Complaint that the washer is leaking water from the bottom. Found bad recirculating pump and transmission. Found heavy oil leak and water. Customer ask for a quote for just the pump but they will need to search for other alternatives. Collected trip fee.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Granby, MA 01033

Chris B.

Job Details: 12/30/2024

Complaint that the washer is making a loud rumbling noise at the las minutes of the spin cycle. Found rotor screw loose. Tighten the screw and unit working normal.

We serviced a

KITCHENAID COOKTOP

Model KSDB900ESS0

Near Pelham, MA 01002

Chris B.

Job Details: 12/30/2024

Replaced control board and ran a bake and broil cycle to 250* then to 350* then let it cool down and all working normal no error codes present.

We serviced a

MAYTAG DRYER

Model MEDB835DC3

Near Windsor Locks, CT 06096

Jorden

Job Details: 12/30/2024

"Arrived and found idler wheel causing noise, replaced and tested fine. ; used 1 279640 (IDLER PULLEY) from stock"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430IL03

Near Fort Mill, SC 29708

Brandon

Job Details: 12/30/2024

On arrival I installed ui and tested all functions. Unit tested as designed. No other issues found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MZD2666KEW

Near Berlin, CT 06037

Jimmy R.

Job Details: 12/30/2024

"Left message and texted for pic of model, serial will send in when received"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FG4H2272UF

Near Belchertown, MA 01007

Chris B.

Job Details: 12/30/2024

Replaced all parts and refrigerator running normal. Ran diagnostic and damper working properly. Good air flow.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW11

Near Chicopee, MA 01020

Chris B.

Job Details: 12/30/2024

Complaint that the refrigerator water is not as cold as they had with the 20yr old refrigerator. Ran all diagnostics and all working normal. Good water pressure on the dispenser and it showed signs of cold. Set temp to the fresh food section and mentioned to the customer to keep a bottle of water in the fridge and measure that temp. when possible to get corrected reading.

We serviced a

SAMSUNG REFRIGERATOR

Model RF260BEAESR/AA

Near Springfield, MA 01104

Chris B.

Job Details: 12/30/2024

Complaint that the refrigerator is not cooling properly. Found bad evaporator fan motor cover. Quoted for parts and labor. Customer will look into replacing the unit due to age and they have been having cooling problems for a while before. Collected trip fee.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Grafton, MA 01536

Glenn

Job Details: 12/30/2024

Complaint dishwasher not starting error 8/4. tested dishwasher no leaks found at this time unable to verify complaint instructed customer on possible causes job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Middletown, CT 06457

Andre

Job Details: 12/30/2024

Helper on call

We serviced a

GE RANGE

Model JGSP28WEK5WW

Near West Springfield, MA 01089

Mike K.

Job Details: 12/30/2024

"Complaint- Taking longer time to preheat. Igniter lights, but takes about 20+ seconds. Doesnt think it regulates temperature correctly. Preheated to 350 fine measured 435. Time wasnt noticeably abnormal, but long first ignite time.Cycled at 322-385, 330 - 383. Quoted for igniter/labor.Office to contact cs to schedule return ; ordrng 1 12400035 (Igniter)"

We serviced a

MAYTAG DRYER GAS

Model MGDB765FC0

Near West Springfield, MA 01089

Mike K.

Job Details: 12/30/2024

Idler pulley squealing. Supports worn. Quoted for dryer repair kit/labor. Accepted. Replaced and unit running smoothly.; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

LG REFRIGERATOR

Model LMXC23746D/00

Near Westfield, MA 01085

Mike K.

Job Details: 12/30/2024

"E gF error in history, low flow. Cs did replace the sub pcb board and same ( not dispensing water/ice auger not moving or making ice). Can hear relay click on pcb, nothing else. Testing dispenser again and can hear water valve humming. No voltage to in door valve (rear valve is one humming).Quoting for pcb/ and some sub pcb and labor."

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Southampton, MA 01073

Mike K.

Job Details: 12/30/2024

"Unit will not turn on, no response on u/I. Verified 120vac to control. Light blinking on control indication of control working. Reseated all connections and same. Cannot put into diagnostics.Per service bench unit has 60 month part/labor warranty.Ordered by console and control."

We serviced a

LG DRYER

Model DLG6101W

Near Southampton, MA 01073

Mike K.

Job Details: 12/30/2024

"Turns on, tumbles but no heat. Igniter 62 ohms, fuses good. Found flame sensor connector broken off of sensor. Ordering flame sensor; ordrng 1 6501EL3001A (Flame sensor)"

We serviced a

WHIRLPOOL DRYER

Model MEDB765FW0

Near Meriden, CT 06450

Andre

Job Details: 12/30/2024

"Ck unit and check all sensors and thermostat and found no issue. Ohm out heater and heater is open, quite customer for repair and install heater from stock unit now operating to manufacturers specs ; used 1 Wp3387747 (Heater) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Southington, CT 06489

Andre

Job Details: 12/30/2024

"Ck unit upon arrival and found left door hinge damage, contact office will return on with both parts. Hinge that arrive is right side will change both on return ; schdld next appmnt for 1/2 THU AM"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW3

Near Southington, CT 06489

Andre

Job Details: 12/30/2024

Ck unit upon arrival n arrival and found F6E1 error code rand place temperature sensor and ran test unit now operating to specs ; used 1 WPW10181986 from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Cheshire, CT 06410

Andre

Job Details: 12/30/2024

Ck unit upon arrival and found ice in ice bin clump. Check all fan operation in diagnostic and all fan is running and operating to manufacturers specs. Ran test on ice maker and found ice maker not cycling all the way to dump all the ice. Remove bucket and add light inside ice food and found Air Gap order also service kit with new control software order all parts for repair ; ordrng 1 W11557000 (Ice maker) and 1 W11189145 (Ice door flap) and 1 W11594925 (Ice door with gasket) and 1 W11533212 (Control)

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Cheshire, CT 06410

Andre

Job Details: 12/30/2024

Ck unit upon arrival and ran test on unit and base on all the information customer was providing unit seem to not spinning out clothes because of over loading customer will adjust garments load and ran unit and monitor unit ; dspstn on spec-tagged invntry: 1 W10599356 VALVE

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Naugatuck, CT 06770

Andre

Job Details: 12/30/2024

Ck unit upon arrival and remove dryer from top of washer with JR and install console and ran unit and unit now operating to specs. Im help for JR

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Bristol, CT 06010

Jimmy R.

Job Details: 12/30/2024

"Tested unit and found washer would keep running and never shut off unless unplugged, ran diagnostics and unit would shut off but drain pump would come back on over and over again, tried to recalibrate unit but same issue. Checked control and harness finding main control relay for drain stuck on causing the running over and over unit will need new cntrl to fix issue auth for parts labor w1d2kv1apl1 ; ordrng 1 W11603810 (Cntrl)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Bristol, CT 06010

Jimmy R.

Job Details: 12/30/2024

"Ran washer on a full fill cycle and checked all connections for leaking could not find any leaking all connections dry. Ran a calibration cycle due to unit not ramping up in a spin and rechecked operations, unit is now ramping up to a final spin checked again for leaking and could not find any issue with unit noticed water stains on bottom of drain pump where connection and trap is saw some water building up advised customer on issue and the unit is operating normally and not leaking."

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Bristol, CT 06010

Jimmy R.

Job Details: 12/30/2024

"Tested unit and found washer stuck in a drain cycle, canceled out unit and recalibrated ran another wash and spin and unit is now completing and working to specs"

We serviced a

SAMSUNG RANGE

Model NE595R0ABSR/AA

Near Plymouth, CT 06786

Jimmy R.

Job Details: 12/30/2024

"Checked over unit and found front left dual burner only turning on the middle ring and not turning on outer when selected, checked switch and found when wiggle switch it will start to operate infinite switch faulty. Checked over control due to missing segments and found control is bad tried to reset console and clean but same issue missing segments and keypad number 5 and 2 is not working, advised customer control is no longer available I will send to warranty and they will get in touch on what is going to happen next. All parts tentative p/a ; ordrng 1 DG44-01008A (Burner switch) and 1 DG34-00020A (Membrane switch) and 1 DE92-03045F (Control board)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Wolcott, CT 06716

Jimmy R.

Job Details: 12/30/2024

"Tested washer and found unit would power up but never start a cycle it would just lock and unlock over and over, ran diagnostics and found lid lock fault latch is faulty causing no start situation. Replaced latch and recalibrated unit ran a wash cycle and machine is now working to specs ; used 1 W11670519 (LATCH) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Waterbury, CT 06705

Jimmy R.

Job Details: 12/30/2024

"Ran washer due to unit had been leaking water when customer would come to get clothes, filled unit on a heavy duty cycle and checked all connections and operations found no water, ran a drain and found water dripping from drain connection at back of unit due to clamp not on properly. Fixed clamp to secure drain hose ran another drain and spin checking operations. Unit is now dry and functioning to specs"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 12/30/2024

"Installed new control and ran machine threw a test cycle, cleared errors and ran a spin cycle finding unit is now spinning and operating to manufacture specs"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Norton, MA 02766

Aimee Z.

Job Details: 12/30/2024

Cant pull out error codes washer was full water and locked up.Got at the control no green light and need latch and strike Couldnt get at the model and serial .; rqstng P&A on 1 W11457841 (Latch) and 1 W11419171 (Control) and 1 W11700916 (Latch)

We serviced a

CROSLEY DRYER

Model CDE6500W

Near Rock Hill, SC 29730

Brandon

Job Details: 12/30/2024

Dryer not getting proper voltage advised customer. No repairs needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW11

Near Windsor, CT 06095

Jorden

Job Details: 12/30/2024

"Arrived and installed compressor kit, vacuumed, charged and observed temps dropping. Allow 48h for temps to normalize. ; used 2 W11506635 (COUPLER 6 NF MS SV PROCESS T) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Worcester, MA 01609

Glenn

Job Details: 12/30/2024

Found hub is broken causing no spin but the agitator will not come out and will have to broken. Order parts ; ordrng 1 W11550891 (Agitator) and 1 W10528947 (Hub)

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Worcester, MA 01609

Glenn

Job Details: 12/30/2024

Found improper voltage at the dryer outlet customer need an electrician. Also the coin box will need to be drilled out as it will not unlock order part which is in warranty ; ordrng 1 W11190039 (Coin cox)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Mooresville, NC 28115

Johnny

Job Details: 12/30/2024

Cx refused to pay. Claims he was not quoted. Warranty expired 11/21/2024

We serviced a

KITCHENAID OVEN

Model KSEG950ESS0

Near Ellington, CT 06029

Jorden

Job Details: 12/30/2024

"Arrived and installed UI and ACU, tested fine."

We serviced a

KITCHENAID M/W OTR

Model KMHS120ESS11

Near Enfield, CT 06082

Jorden

Job Details: 12/30/2024

Arrived and found new UI panel does not come with the display board. Installed and did not correct issue. Ordering PCBA user interface.; ordrng 1 W11194422 (cntrl-elec)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Mooresville, NC 28115

Johnny

Job Details: 12/30/2024

Replaced control board and dispenser. Tested unit and unit is operating as designed

We serviced a

WHIRLPOOL OVEN

Model KERS202BSS1

Near Enfield, CT 06082

Jorden

Job Details: 12/30/2024

"Arrived and installed ACU, tested fine."

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 12/30/2024

Installed control latch. Ran diagnostics and fill and drainTested complete

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Mooresville, NC 28117

Johnny

Job Details: 12/30/2024

Found pice of door lock taped to top of unit. Replaced door lock and ran test cycle in service mode. Unit operating as designed ; used 1 W11670519 (LATCH) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Mooresville, NC 28117

Johnny

Job Details: 12/30/2024

"Put unit in service mode and ran test 120 and found icemaker would get stuck mid cycle. Replaced icemaker and reran test 120, icemaker test passed. Unit operating as designed"

We serviced a

SAMSUNG RANGE

Model NX58H5600SSAA

Near Worcester, MA 01605

Glenn

Job Details: 12/30/2024

Tested found weak bake igniter causing gas smell. ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Charlton, MA 01507

Glenn

Job Details: 12/30/2024

Sr 7740628257 tested found no voltage from control to user interface should be 5VDC needs Control board which is discontinued part # W10625694

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRFS2823AD1

Near Blacksburg, SC 29702

Mitch H.

Job Details: 12/30/2024

"Unplugged refrigerator. Removed and replaced user interface. Plugged unit back in. Set temps for both RC and FC. All components checked good. Checked freezer temperature, running at 3 degrees. Ice is making some ice. Advised customer to allow up to 48 hours for ice production."

We serviced a

WHIRLPOOL DRYER

Model WED5500XW0

Near Gastonia, NC 28052

Mitch H.

Job Details: 12/30/2024

"Disassembled dryer completely. Removed and replaced complete wiring harness, control and other parts. Reassembled, tested, dryer now operating properly."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Pineville, NC 28134

Caleb

Job Details: 12/30/2024

Replaced ui. Unit tests fine.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Gastonia, NC 28052

Mitch H.

Job Details: 12/30/2024

"Tested and found pump/motor not starting. Entered diagnostics, confirmed F4E3 pump error. Removed and replaced pump/motor. Reassembled, tested and checked for leaks. All operating properly and no leaks."

We serviced a

MAYTAG DRYER

Model MED5500FW1

Near Charlotte, NC 28277

Caleb

Job Details: 12/30/2024

"Replaced motor blower fan, blower fan housing. Bracket and kit. Unit tests fine."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near Charlotte, NC 28277

Caleb

Job Details: 12/30/2024

Rand diagnostics. Heater not receiving voltage from control. Customer using rinse aid and understands plastic will not dry well. Heater discolored. Unit needs new control and heater.; ordrng 1 W11537778 (Heater) and 1 W11646927 (Control)

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX10

Near Charlotte, NC 28270

Caleb

Job Details: 12/30/2024

Replaced fill tube and ice maker. Unit checks fine.

We serviced a

MAYTAG WASHER

Model MVW5435PW0

Near Charlotte, NC 28277

Caleb

Job Details: 12/30/2024

"Replaced lower harness and control, unit tests fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Charlotte, NC 28215

Caleb

Job Details: 12/30/2024

"Damper motor stuck open. Replaced damper control. Tested damper, opens and closes fine. ; dspstn on spec-tagged invntry: 1 W11645127 DAMPER CNTRL"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28215

Caleb

Job Details: 12/30/2024

Harness to pump ripped caused control to become defective. Unit needs new lower harness and control.; ordrng 1 W11513246 (Control) and 1 W11643701 (Harness)

We serviced a

ELECTROLUX DRYER

Model EFME527UIW1

Near West Springfield, MA 01089

Mike K.

Job Details: 12/30/2024

"Unit powers on but will not . Belt is good, basket turns fine. Verified 120vac coming from control to motor, tests open from control. No belt sensor on this model. Found resistance good at motor, start wire rings through a thermal sensor which is open, bypassed and verified motor runs and unit heats. Quoted for fuse/labor and unit left apart as is not easy to get to and risks breaking wires as all leads are short.; ordrng 1 134711401 (Thermal fuse)"

We serviced a

KITCHENAID RANGE

Model KFGD500ESS00

Near Longmeadow, MA 01106

Mike K.

Job Details: 12/30/2024

"Upper oven bake and broil not lighting, center burner only partially lighting. Took apart burner and cleaned lighting fine, left on during rest of repair to help clean itself out. Both igniters weak. Replaced bake and lighting fine. Only have one on truck, but attempted to remove to make sure would come out as is original. Screw snapped and second stripped. Ordering igniter, burner and screws. Office to contact to schedule return.; ordrng 1 W11245221 (Broiler burner) and 3 WP4159193 (Screw)s and 1 12400035 (Igniter), used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 12/30/2024

Installed previously ordered parts with no issues. Ran calibration and full diagnostics with no leaks or issues. Verified all proper operations.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 12/30/2024

Installed previously ordered parts with no issues. Brand full diagnostics and a quick wash just to verify all proper operations.

We serviced a

JENN-AIR FREEZER

Model JBZFR30IGX10

Near Belmont, NC 28012

Ryan S.

Job Details: 12/30/2024

Customer complained icemaker not working find no water to icemaker. Ran test 97 no water entered icemaker. Ordering fill tube and filter Assembly w valve. Informed customer office will call when parts come in. ; ordrng 1 W11515313 (Fill tube) and 1 W11235091 (Filter assembly w valve)

We serviced a

BOSCH DISHWASHER

Model SHX878ZD5N/01

Near Huntersville, NC 28078

Ryan S.

Job Details: 12/30/2024

Customer complained of error code upon arrival turn unit on display would not come on just beeps from power to unit found bad operation board UI parts are no longer available for this unit collected trip fee.

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW3

Near Huntersville, NC 28078

Ryan S.

Job Details: 12/30/2024

"Returned to install new gearcase , cam and agitator. Installed parts ran unit in agitate and spin to verify proper operation. Verified proper operation."

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXRE01

Near Huntersville, NC 28078

Ryan S.

Job Details: 12/30/2024

"Customer complained unit leaking in refrigerator section. Found drain line clogged, quoted to replaced drain tube assembly and flush drain line. Customer denied repair, collected trip fee."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54ECOHS04

Near Charlotte, NC 28227

Caleb

Job Details: 12/30/2024

SR#7740626112 Service matters is down. Techline unable to use Service matters as well. Ordering new harness. Replaced control. Cavity sensor on harness melted. Harness melted as well.; ordrng 1 W11033422 (Harness)

We serviced a

WHIRLPOOL RANGE

Model WOD51EC0HS02

Near Iron Station, NC 28080

Ryan S.

Job Details: 12/30/2024

Return to install parts ordered installed element and high limit thermostat reassembled unit bake 350 verified proper operation.

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Lincolnton, NC 28092

Ryan S.

Job Details: 12/30/2024

"Returned to install new element and switch, Installed parts. Verified proper operation."

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDP665SYNF

Near Cherryville, NC 28021

Ryan S.

Job Details: 12/30/2024

"Returned to install parts ordered. Installed parts. Ran unit to test element. Element heating. Unit working as designed, verified proper operation."

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX10

Near Charlotte, NC 28270

Jonathan J.

Job Details: 12/30/2024

Tech was assigned as a helper; snapped 1 QuickPics

We serviced a

WHIRLPOOL WALL OVEN

Model W0S31ES0JS01

Near Charlotte, NC 28270

Jonathan J.

Job Details: 12/30/2024

Customer complaint inner door glass shattered into pebbles while unit was cooling down powered off . Upon arrival I saw customer had door off and had repaired and replaced inner door glass themselves. I called Safety Team file number. 7740574069 file number.

We serviced a

WHIRLPOOL WALL OVEN

Model WFE320M0ES2

Near Matthews, NC 28104

Jonathan J.

Job Details: 12/30/2024

Customer complaint not heating properly found big element went bad. Installed ordered parts and ran 350 preheated and verified all proper operation. ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 12/30/2024

"Installed all previously ordered parts also had to install lid lock from stock because that failed. Ran full diagnostics and verified all proper operation.; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP , used 1 W11700916 (DOOR LOCK) from stock"

We serviced a

AMANA DRYER

Model NED5800HW1

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 12/30/2024

Milleranimalhospital1@gmail.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ06

Near Charlotte, NC 28214

Clinton

Job Details: 12/30/2024

Sr number 7740631363 advised the noises are expected to louder then the original compressor advised customer. They would need to call in whirlpool customer care for additional info

We serviced a

KITCHENAID RANGE HOOD

Model KVWB400DSS06

Near Charlotte, NC 28214

Clinton

Job Details: 12/30/2024

These are install issues the top of the are duct is not straight and the outter shell of the hood is not serviceable buy us. Need to call builders

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Charlotte, NC 28214

Clinton

Job Details: 12/30/2024

Installed new ice maker tested unit filled unit checks ok; dspstn on spec-tagged invntry: 1 W11700250 ICEMAKER

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Charlotte, NC 28216

Clinton

Job Details: 12/30/2024

Installed new hinges and parts unit is closing properly

We serviced a

GE RANGE GAS

Model JGSS66SEL1SS

Near Clover, SC 29710

Mitch H.

Job Details: 12/30/2024

"Disassembled, removed and replaced burner valve. Reassembled,tested, all burners operating properly"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near York, SC 29745

Mitch H.

Job Details: 12/30/2024

Tested and ran diagnostics. No stored error codes. All components and functions operating properly. No issues found. Customer showed me the cycle and options he is choosing. Showed customer in cycle guide the time for each cycle and amount of time each option adds to cycle. Dishwasher operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM04

Near Charlotte, NC 28269

Clinton

Job Details: 12/30/2024

7740626996. Allied tech support. Found a joint leaking from compressor to condenser line. Oil dripping out noticed noise from oil and moisture being pushed through the system. Need to replace compressor once more and install new dryer in addition flush the system with nitrogen to clear contamination. Compressor is knocking ; ordrng 1 W11580057 (Compressor)

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Charlotte, NC 28269

Clinton

Job Details: 12/30/2024

Installed new handle and part unit is now fixed

We serviced a

MAYTAG DISHWASHER

Model Mdb5969sdm2

Near Charlotte, NC 28204

Clinton

Job Details: 12/30/2024

W10620447part uni panel needed part cost 243.82 249 labor total for return visit already collected 138 from original total. Found voltage coming from control to ui button do not no lighting from panel

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/30/2024

"Disassembled, removed and replaced control and harness. Reassembled. Ran control calibration and automatic test cycle. All completed properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near McConnells, SC 29726

Mitch H.

Job Details: 12/30/2024

Checked and found wire broken at bottom of door. Would need door. Customer declined repair. Collected for service call on ck #1147

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ19

Near Monroe, NC 28110

Jonathan J.

Job Details: 12/30/2024

Customer complaint no ice making still. Found the wire came loose behind icemaker. Plugged back into tightly and ran a harvest verifying all proper operations.

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 12/30/2024

Customer complaint unit wont stop running keeps draining. Found pressure switch on control board has failed. Will need to order control to fix. Left unit unplugged. ; ordrng 1 W11608056 (Control board)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Davidson, NC 28036

Johnny

Job Details: 12/30/2024

"Found thermal fuse was faulting out. Ohm reading on thermal fuse was very low, replaced and retested. Unit operating as designed; used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Fort Mill, SC 29715

Brandon

Job Details: 12/30/2024

Complaint unit is not spinning clothes out all the. Found on arrival that pressure switch is failing due to detergent. Ordering pressure switch and control for repair. Customer is performing cleaning cycles to prevent any further issues. Please let customer know when we can return. Ordering control and pressure switch for repair.; ordrng 1 W11316246 (Pressure switch) and 1 W11550649 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Fort Mill, SC 29715

Brandon

Job Details: 12/30/2024

Complaint unit is making noise. On arrival I put unit in test 5 and found that compressor was the noise customer is bothered with. No issues with compressor. No repairs needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Tega Cay, SC 29708

Brandon

Job Details: 12/30/2024

Complaint units left leg is stripped from installation. Gasket in right side is ripped from improperly using door. These are not manufactured defects. Customer did not pay service fee.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430IL03

Near Fort Mill, SC 29708

Brandon

Job Details: 12/30/2024

On arrival I installed ui and tested all functions. Unit tested as designed. No other issues found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ11

Near Douglas, MA 01516

Glenn

Job Details: 12/30/2024

Found ice maker not advancing into harvest and valve noise when the new ice maker filled and needs deli drawer and front order parts ; ordrng 1 W11696630 (Deli drawer) and 1 WPW10396909 (Drawer front)

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