We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Charlotte, NC 28277
Jeff L.
Job Details: 12/13/2023
Found 115v coming to washer the control would cut in and out without dropping voltage and then would continuously send power down to the drain pump Ive seen that before. I called into office to order parts and got voicemail to leave message for a call back. This customer will need to be called when parts come inPart#W11627413Part#W11675701; ordrng 1 W11627413 (Control) and 1 W11675701 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Charlotte, NC 28262
Ryan S.
Job Details: 12/13/2023
"Upon arrival tried to evacuate system. Foudn no Freon in system. Put on valve and pushed 130 nitrogen . Could hear leak rushing out of somewhere. Went to front of unit and hear leak under freeze above refrigerator and you can physically see the floor of freeze, the plastic raises up from the leaking nitrogen. Big leak in frame. Checked evap no leaks, and around door frame but cant find leak from visible areas leak is big and nitrogen leaks out very fast. Can get bobble test anywhere around door hinges or anything , can only see floor of freezer bowing up from temporarily trapped gas. , called techline to inform unit is not repairable. Informed customer unit is not repairable, someone from whirlpool will contact them with further information on matter. Sr# 7738015505 ; used 1 W11506635 (Process tube) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 12/13/2023
"Customer complof different louder noise. Ran unit and when unit is slowing down the tub in reverse gearcase is causing extremely loud grinding nosie, tried replacing cam but noise still present, tub is secured on nut to gearcase, noise is coming from inside gearcase. Gearcase was just installed, and is faulty. Ordering new gearcase, . Scheduled return call for 12-18-23 am. ; rqstng P&A on 1 W11449840 (Gearcase), used 1 W10721967 (CAM KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 12/13/2023
"Customer complained of leak. Ran unit through service mode, no error codes present. Ran unit through auto test mode and no leaks and all functions working properly, found leak around water valve. Ordering water valve. Scheduled return call for 12-18-23 am. ; ordrng 1 W11513255 (Valve)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Huntersville, NC 28078
Ryan S.
Job Details: 12/13/2023
"Customer complained unit wont start, user interface is not working. Upon arrival found proper voltage to unit and unit is unresponsive, took off Ui and control board is ok and sending proper dc voltage to UI but UI not working. Ordering new User interface panel. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11413567 (Ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Denver, NC 28037
Ryan S.
Job Details: 12/13/2023
"Upon arrival customer didnt have purchase receipt, waited while she looked for it. She couldnt find it then started calling Lowes. Lowes emailed her a copy quickly. Customer complained of no draining. Found drain pump had failed. Replaced from ts. Ran unit after and no leaks detected and unit working as designed and draining properly. ; used 1 W11412291 (Drain pump) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Springfield, MA 01103
Roger R.
Job Details: 12/13/2023
"Found error code F3 indicating a failing oven sensor , replace with new and tested. Unit heated and came up to 350 ; used 1 WPW10181986 (SENSOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 12/13/2023
Installed all new doors and leveled unit heated door gasket up so they would make a good seal. Checked all operations and unit is working to specs
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Hartford, CT 06112
Jeremy B.
Job Details: 12/13/2023
Found dryer not powering on. Measured proper power at term block. Found bike wire at motor not plugged in. Secured and tried testing dryer still not powering on needs new console and control. Left new motor on top of dryer in shop. ; ordrng 1 W11331944 (Control panel) and 1 W11565028 (Control)
We serviced a
SAMSUNG WASHER
Model WA50R5200A
Near Plainville, MA 02762
Aimee Z.
Job Details: 12/13/2023
"Theres only one shock need to order 3 more ; ordrng 3 DC97-16350U (Shocks)s, states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Enfield, CT 06082
Mike K.
Job Details: 12/13/2023
"Unit will not turn on or respond to any button presses. Tried with and without customer gfi box on outlet. Verified 120vac at outlet. Unit acu with steady slow blinking green light. Disconnected/reconnected harness and same. Unit did go into diagnostics once, showed error code and then unresponsive.F6e2- communication errorOrdering acu, u/I. Office to contact cs when parts come in to schedule return.; ordrng 1 W11400681 (Acu) and 1 W11199207 (Harness) and 1 W11115285 (U/I just panel)"
We serviced a
KITCHENAID DISHWASHER
Model KUDE20IXSS4
Near Enfield, CT 06082
Gary V.
Job Details: 12/13/2023
"Inspected and found drain pump broken and wash arm broken, replaced drain pump, ****PLEASE MAIL OUT WASH ARM****. Customer will install.; ordrng 1 WPW10320512 (Lower wash arm), used 1 WPW10348269 (DRAIN PUMP) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near Somers, CT 06071
Gary V.
Job Details: 12/13/2023
"Installed new ff air damper and cycled, tested fine. Previously Paid in full."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 12/13/2023
"Installed new Gearcase,clutch and slider ran unit thew a calibration and unit went threw properly. Ran a wash cycle and spin cycle all operations now working to factory specs ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Meriden, CT 06451
Jimmy R.
Job Details: 12/13/2023
"Ran washer and found unit had started to bounce off the sides of cabinet again when spinning, checked legs and found level checked tub and found tub wobbling back and forth, removed washplate and found hub warn causing unit to wobble. Replaced hub and recalibrated unit ran a wash and spin and unit is now spinning properly. Advised customer unit will bang when clothes are uneven they will have to stop the unit and adjust clothes advised on loading unit with even wash loads to help with spinning. ; used 1 W10528947 (Hub) from stock"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ09
Near Denver, NC 28037
Ryan S.
Job Details: 12/13/2023
Returned to install part ordered. Installed new blower fan. Ran unit to test function and fan now working properly and verified unit working as designed. ; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Berlin, CT 06037
Jimmy R.
Job Details: 12/13/2023
"Tested unit and found washer had started to not go threw a wash cycle and was not letting customer start the unit, ran diagnostics and found no errors ran machine thew a auto test cycle and unit went threw as designed, ran a quick wash cycle and found unit banging in the cabinet some, leveled up unit so tub was even let unit finish the wash cycle and all operations are now working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/13/2023
"Upon arrival lid was latched power was completely often unit would not power on no flashing green LED on board or user interface. I found sensor had completely failed, causing issue loading sensor, also found error codes F3e3 f3e5 I cleared codes performed a DLMS calibration cycle after replacing all previously ordered parts. No additional issues found unit is powering up and washing laundry with no further issues."
We serviced a
WHIRLPOOL DRYER
Model WCD5090JW0
Near Hartford, CT 06112
Jeremy B.
Job Details: 12/13/2023
Installed new control and dryer not powering on. The start button needs new control and panel. ; ordrng 1 W11544347 (Control UI) and 1 W11527561 (Control) and 1 W11644684 (Comtrol)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near West Hartford, CT 06119
Chuck M.
Job Details: 12/13/2023
Customer complaint is that range makes random chimes. Ran diagnostics and no error code were present. Could not duplicate issue.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Southington, CT 06479
Jimmy R.
Job Details: 12/13/2023
"Installed all new parts and ran washer thew a wash and spin, checked all operations and unit is now locking and working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, CT 06710
Jimmy R.
Job Details: 12/13/2023
"Tested washer due to unit going off balance and walking on customer checked for errors in diagnostics and found F5e4 lid not open between cycles let unit run thew a calibration and unit went threw properly. Ran unit on a quick wash cycle and found machine spinning and operating normally, advised customer on loading unit with Even wash loads and making sure the unit is balanced advised if there was an issue the unit would be doing it all the time even on an empty cycle. Checked suspension and it is perfect, customer thinks unit is not working right advised to call customer service there not much more we can do when the unit is working correctly if any other issues customer will need a second opinion"
We serviced a
WHIRLPOOL OVEN
Model GBD307PDS7
Near Waterbury, CT 06708
Jimmy R.
Job Details: 12/13/2023
"Checked over oven and found unit lights on inside ovens and control beeping when pressing but no display showing up, removed console and tried cleaning ribbon cable but same issue no display. Ohmed out fuse on control and found good checked all wires and unplugged and reconnected but still no display, unit is going to need a new console to fix issue but parts are no longer available, customer will have to replace unit ; ordrng 1 8300441 (Control panel)"
We serviced a
WHIRLPOOL DRYER
Model MEDC200XW2
Near Watertown, CT 06795
Jimmy R.
Job Details: 12/13/2023
"Ran dryer and found wile tumbling unit would make a squeaking noise and vibrate, removed drum and found unit full of lint and motor packed with lint. Vacuumed out unit and checked rollers and idler found ok lubed and ran unit threw a cycle, dryer now operating normally. Found wile running unit it was still vibrating checked rear of machine and found venting was off and noise coming from blower, removed blower housing and found lint caught in housing causing vibration removed and unit is now operating to specs"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near East Longmeadow, MA 01028
Roger R.
Job Details: 12/13/2023
"Found BAKE, ONE and TWO buttons not responding. Will need a new UI"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Longmeadow, MA 01106
Roger R.
Job Details: 12/13/2023
"Unit still trips breaker when oven is started. Curt noticed it only happens during bake not broil. As DSI board and Main have been changed will order new gas valve with coils. ; ordrng 1 W10861656 (Valve, gas)"
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 12/13/2023
Customers complaint is cloths coming wetter then normal. Ran diag and all checks ok. Ran drain and spin with extra heavy spin selected. Didnt reach full RPM. Needs new motor control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 12/13/2023
Doors not level and drawer and shelve cracked. Was able to level refrigerator the best I could to help level doors. Took pictures off broken shelf and bin will order and replace ; ordrng 1 WPW10370327 (Crisper pan) and 1 WPW10502933 (Shelf) and 1 WPW10486290 (Shelf)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Longmeadow, MA 01106
Roger R.
Job Details: 12/13/2023
Installed new heater assy due to a rusting sheath. All okay; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Attleboro, MA 02703
Aimee Z.
Job Details: 12/13/2023
"Cust has leak down left side washerF0E3 over loadedFound leaking at hoses and drain pump, drips; ordrng 1 W10802689 (Hose) and 1 W11553446 (Hose) and 1 W11396717 (Drain pump)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 12/13/2023
Cust stated didnt go into spin in the cycle only in drain and spinChecked error codes there was one forF6e3 acu failure communication error Ran diagnostics ran fine Cust running load and txt me after.
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX10
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/13/2023
I replaced all previously ordered parts. I tested operations. No additional issues found everything is now working fine. I cycled icemaker water valve test 97 and icemaker everything cycled fine water filled icemaker just fine.
We serviced a
KITCHENAID RANGE
Model KEBS107DSS7
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 12/13/2023
F5e7 door lock Dropped panel found on double red no volts off micro board.Also there burn outs on brd in 2 spotsMicro board not available any more.And latch isnt available
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Ellington, CT 06029
Gary V.
Job Details: 12/13/2023
Techline SR#7738015081. Arrived and found power outlet on wall still miswired and not properly polarized. Advised techline and they advised customer will have to find another servicer. ****Do not send Advantage back out****
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA00
Near Norfolk, MA 02056
Aimee Z.
Job Details: 12/13/2023
"Ran through diagnostic no error codes either thirmistor evap and bin.Ran cycle until water filled the reservoir , then ran put water over evaporator and removed the bottom of reservoir toWatch frost build up on plate. Cooling fineThe grid is heating Waited until first batch of ice was made . Ice was 1/2 inch thickWhen fell on grid.Advised customer to run for 24 for first batch of ice Advised not to shut offIf not making ice call"
We serviced a
LG WASHER
Model WM3670HVA
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/13/2023
Complaint 0E error code long drain. No drain. I found complaint. True unit was full of water. Upon arrival. Evacuated system of water. Drain pump making horrible noise. No additional issues found everything else is working just fine.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL00
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/13/2023
Complaint lights are on in microwave only user interface will not turn on even after turning the breaker off for over 10 minutes oven has no lights at all Had an electrician. Check the oven to make sure it was wired properly it is. I found molex connector attaching to user interface had become loose. Somehow I unplugged and seated connectors. User interface is now working just fine oven and microwave or heating just fine convection oven and microwave is also heating with oven just fine. use your interface has a red light on the back of it that keeps flashing though. use your interface is extremely sluggish and slow to respond as well. Im ordering a user interface for molex connector issue. Part is on back order Office to call customer when part comes in. ; ordrng 1 W11598173 (Touch module)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Monroe, NC 28110
Jonathan J.
Job Details: 12/13/2023
Our replaced all previously ordered parts tested operations dryer is now working fine and starting like it is supposed to. No additional issues found unit is heating just fine.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Farmington, CT 06032
Chuck M.
Job Details: 12/13/2023
Customer complaint is that dishwasher control panel does not respond intermittently. Ran diagnostics and found error code F10e2 vent wax motor electrical problem. During test cycle dishwasher shutdown. Control panel became inoperable and cycle stopped. Ordered control panel and control. ; ordrng 1 W11629914 (Control) and 1 W11622500 (Console)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Charlotte, NC 28278
Jeff L.
Job Details: 12/12/2023
Replaced ceramic clip holding burner up in microwave. Unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W10909479 BROIL SUPPORT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Charlotte, NC 28278
Jeff L.
Job Details: 12/12/2023
"Units defrost drain line is stopped up needs to be cleaned out, did just that cleaned defrost drain line out unit ran and checked ok"
We serviced a
WHIRLPOOL RANGE
Model MET8800FZ00
Near Newington, CT 06111
Jeremy B.
Job Details: 12/12/2023
Customers complaint is oven not heating properly. Found loose connector at control causing no heat. Secured and tested all checks ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 12/12/2023
Installed new insulation at bottom but still missing insulation that wraps around and other piece of toe kick. ; ordrng 1 W11579528 (Toe kick) and 1 W11553445 (Insulation)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Simsbury, CT 06070
Chris B.
Job Details: 12/12/2023
Complaint that the unit is not heating properly. Found good heating but the venting inside the dryer was clogged. Removed all debris and ran a cycle and unit working properly. Collected for minor repairs.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Westfield, MA 01085
Mike K.
Job Details: 12/12/2023
"Replaced evap cover, air duct, housing and lens. Has had no issues with leaking since last repair."
We serviced a
AMANA REFRIGERATOR
Model TG18V1W
Near Easthampton, MA 01027
Mike K.
Job Details: 12/12/2023
"Customer had door not close right, then it seemed to be better but still quite not right. Operating perfectly normal now. Gaskets are all good, nothing blocking it from closing. Everything in place and nothing broken. No problem found at this time. At this time it has to be assumed something was in way and has since moved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Westfield, MA 01085
Mike K.
Job Details: 12/12/2023
"Foam of air duct was broken and folding over duct restricting airflow to the rf, removed the restricting part of foam and air flow is good."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Westfield, MA 01085
Mike K.
Job Details: 12/12/2023
"Replaced evap cover, air duct, housing and lens. Has had no issues with leaking since last repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM10
Near Charlotte, NC 28215
Ryan S.
Job Details: 12/12/2023
"Came to install parts ordered, installed new compressor , evacuated system, pulled vaccum steady 15 mins, filled with 47g r600. Found only partial frost pattern. Evap shipped was damaged, didnt notice until pulling out of box. ordering new evap, scheduled return call for 12-19-23. Customer wants on cancellation list. ; ordrng 1 W11562258 (Evap)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Gastonia, NC 28056
Ryan S.
Job Details: 12/12/2023
"Customer complained unit wont start cycle, found bad cap, replaced cap from ts. Verified proper operation after installing cap. ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Belmont, NC 28012
Ryan S.
Job Details: 12/12/2023
"Customer cosmology long dry times. Found unit has flat style exhaust vent. Found proper voltage to unit. And heater is cycling on and off at proper temps. Ran vest test with vent test kit, found no to little airflow with unit hooked up to home exhaust system. Unhooked exhaust and vent test kit passed. Informed customer she either has an obstruction in the exhaust or the flat style exhaust system is reducing airflow causing low airflow . Informed et vents cleaned or changed to more efficient system. ; used 1 W11224254 (VENT TEST KIT) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 12/12/2023
"Customer complained unit wont start. Found proper voltage to unit, door switch good and thermal fuse good. Foudn motor bad, replaced from ts. Reassembled unit and verified proper operation. ; used 1 279827 (MOTOR) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Gastonia, NC 28056
Ryan S.
Job Details: 12/12/2023
"Customer complained when moving in found something was melted on top glass of oven door. Said builder tried to get it off but found when using oven door. Found plastic melted on top glass and cant be removed and have ruined the finish. Ordering inner door and inner glass, unit is still in 30 day warranty. Informed customer office will call when parts come in. ; ordrng 1 WP9761344 (Door liner) and 1 W11159620 (Inner glass door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW01
Near Holyoke, MA 01040
Roger R.
Job Details: 12/12/2023
Arrived at Hospital at 4:10 and was told the department that the refrigerator is on closes at 3:30. Will need to reschedule for another day. Preferably in the AM time slot. Called office and notified to reschedule. Sending all parts back per Lisa; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A and 1 W11506635 COUPLER 6 NF MS SV
We serviced a
KENMORE WASHER
Model ="11027122310"
Near Chicopee, MA 01020
Roger R.
Job Details: 12/12/2023
Found unit has a bad gear case. Quoted $379.99 for gearcase and $329 labor. Customer declined repairs.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 12/12/2023
Customers complaint is oven not keeping proper temp. Preheated to 350 and found it cycling properly.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Charlotte, NC 28205
Robert A.
Job Details: 12/12/2023
I called the cx ahead and he said no one is on site after 5pm to let me into the property. I was not able to diagnose the unit.; O-emld tckt
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Charlotte, NC 28215
Robert A.
Job Details: 12/12/2023
"I installed the ordered part and tested the unit for the cx. The unit is working as designed. I tested it again right before I left and the unit did not heat. I wiggled the power cord at the outlet and the power was going in and out and the UI flashed PF.The wall outlet connection is intermittent, it needs to be replaced. The unit is good to go.; dspstn on spec-tagged invntry: 1 WP3387747 ELEMENT"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, NC 28215
Robert A.
Job Details: 12/12/2023
I installed the ordered part and tested the unit for the cx. the unit is working as designed.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Mansfield, CT 06268
Amanda R.
Job Details: 12/12/2023
Replaced stud and screw for door handle attached door handle operation normal
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JZ0
Near Windsor, CT 06095
Chris B.
Job Details: 12/12/2023
Replaced all parts and stove working properly. Cycled all burners and all working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Windsor, CT 06095
Chris B.
Job Details: 12/12/2023
Replaced all parts and ran a calibration test and diagnostic cycle and unit is draining correctly as it should. All components are working correctly. Unit working normal. No leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near East Hartford, CT 06118
Chris B.
Job Details: 12/12/2023
Complaint that the unit is not washing correctly found bad sump pump and drain hoses are clogged because of wrong installation. Quoted parts and labor. Customer will need to think about it. Collected trip charge. Customer has 7 days to waive trip fee into labor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28217
Jeff L.
Job Details: 12/12/2023
Found vent not installed correctly on door allowing water to leak thru the inner door onto floor. Installed venting correctly unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11498831 GASKET
We serviced a
AMANA FREEZER
Model AZC5216LW0
Near Mint Hill, NC 28227
Robert A.
Job Details: 12/12/2023
I installed the ordered parts the unit is still not working. The unit is getting 124v to the inverter and thermostat but is not sending any to the compressor. I called Techline to document the issue. They will contact the cx concerning the issue.Sr. 7738006685
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Charlotte, NC 28212
Robert A.
Job Details: 12/12/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED6300TQ0
Near Charlotte, NC 28207
Robert A.
Job Details: 12/12/2023
Cx complaint that the unit is making a loud noise. I inspected the unit to confirm the complaint. I found the idler wheel clip came out of place. I put the idler wheel clip back in 5he correct position and tested the unit for the cx. I collected the service and labor fee by check. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 12/12/2023
"Customers complaint is fabric softener dispenser not draining. Ran diag found F8E1,F5E2, removed hoses and found good flow. Ran test 12 and still some water in dispenser. Replaced hot and cold valve and then put softener in dispenser and ran a rinse and drain cycle and softener cleared ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 12/12/2023
"Checked over unit and found machine running but not washing middle rack, checked wash arms and found middle arm had cracked in half an fell off this caused poor washing, removed manifold and glued wash arm in place for now so unit can be used. Will order new manifold and middle wash arm ; ordrng 1 W11662109 (Manifold) and 1 W11627525 (Spray arm), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Meriden, CT 06450
Jimmy R.
Job Details: 12/12/2023
Installed all new led module kit checked lighting and unit is now turning on all lights and all functions are operating to specs
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM354GPS0
Near Southington, CT 06489
Jimmy R.
Job Details: 12/12/2023
"Installed new motor&sump, heater ran unit threw a test cycle and unit is now washing and operating to factory specs; dspstn on spec-tagged invntry: 1 W10703867 HEATER and 1 W10805015 MOTOR/SUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC
Near Gastonia, NC 28052
Ryan S.
Job Details: 12/12/2023
"Customer complained of door lock issues. Upon arrival plugged unit in and foudn f5e3 error. Couldnt enter diagnostics mode until after installing new lid lock from pre id ts. Installed part and ran diagnostics, unit now working as designed. ; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK and 1 W10861642 DOOR LOCK"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, SC 29730
Mitch H.
Job Details: 12/12/2023
"Checked and found tub still had water in it. Attempted to run drain and spin. Drain pump would not come on. Tested, drain pump has correct voltage. Replaced drain pump, tested, pump and all other functions operating properly.; used 1 W11399437 (Drain pump) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Kershaw, SC 29067
Jonathan J.
Job Details: 12/12/2023
I replaced all previously ordered parts. I performed a control board calibration procedure per technical service manual. No additional issues or abnormal noises heard at this time. Inspected tub for cracks. No cracks or issues. Found with tub either.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Mansfield, CT 06268
Amanda R.
Job Details: 12/12/2023
Complaint not filling the entire basket with water explained it is energy efficient machine showed customer bulky items fills with the most water ; dspstn on spec-tagged invntry: 1 W11038689 VALVE
We serviced a
WHIRLPOOL DRYER
Model MED5630HW0
Near Mansfield, CT 06268
Amanda R.
Job Details: 12/12/2023
"Replaced motor blower and dryer kit door hinge broken and drum felt missing in multiple places ; rqstng P&A on 1 W11465962 (Door) and 1 W10508188 (Drum), dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT and 1 WP697772 BLOWER WHEEL , states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/12/2023
"Checked and tested. Found cold water valve not closing fully and allowing water to drip into tub. Removed and replaced valve assembly. Tested, operating properly and closing correctly.; dspstn on spec-tagged invntry: 1 W11165546 VALVE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 12/12/2023
"Complaints. Fresh food section is not cooling properly. I found freezer. Evaporator is producing a full frost pattern freezer I found evaporator fan motor. Had Styrofoam locking it up as well. Removed Styrofoam evaporator fan motor is working just fine now . I replaced defrost heater with new style defrost heater I found damper control was frozen over completely with ice blocking airflow completely to fresh food zone section. I replaced damper control, tested operation, air is now flowing into fresh food section just fine. ; used 1 W11645127 (DAMPER CNTRL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Lancaster, SC 29720
Jonathan J.
Job Details: 12/12/2023
Complaint humming noise. I could not duplicate noise complaint normal noises of compressor refrigerator is new to customer wanted inspection.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Southington, CT 06489
Jimmy R.
Job Details: 12/12/2023
"Checked over unit due to items freezing in left deli draw and sometimes on shelf found temps in freezer set to 5 degrees and fridge set to 38 adjusted freezer to proper temp and advised when set warm the unit is going to run and allow the fridge to start getting colder and freezing items near ice maker, checked thermistors and found reading properly checked air flow and damper and unit is opening and closing when calling for air and when not. Advised to make sure unit is set to recommended setting or close to them. All operations are now working to specs ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"
We serviced a
AMANA DISHWASHER
Model ADB1400AMS1
Near Charlotte, NC 28217
Jeff L.
Job Details: 12/12/2023
"The notes in the ticket says outlet has power, however Im finding no voltage at all going to the dishwasher I was holding white and black wires in my hand after checking with meter. Tried to call property maintenance supervisor back could not reach him. Nothing we can do this problem is with the power supply to dishwasher."
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Charlotte, NC 28210
Jeff L.
Job Details: 12/12/2023
"Found motor cutting out and control board losing power for about 5 sec then it will shut back down. Motor is straining to agitate and will not spin both parts needed for good repair. Will return on 12-19-23 amPart#W11497303Part#W10868094; ordrng 1 W11497303 (Motor) and 1 W10868094 (Harness), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28210
Jeff L.
Job Details: 12/12/2023
Replaced drive belt unit ran and checked okCall complete; used 1 341241 (Belt) from stock
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Waterbury, CT 06710
Jimmy R.
Job Details: 12/12/2023
"Tested unit and found fabric softener dispenser would stay full and never empty, checked for errors and found F0e1 load in drum during clean cycle F5e2 lock failure f5e3 unlock failure f4e1 wash heater error or no feed back f0e2 over suds ran a test cycle and found cold inlet valve would never cycle on fabric softener side found valve faulty. Will order new valve, dispenser, clamps and hose parts tentative p/a ; ordrng 1 W11316256 (Cold valve) and 1 W11524103 (Dispenser) and 3 WP596669 (Clamps)s and 1 W10920133 (Hose), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Waterbury, CT 06708
Jimmy R.
Job Details: 12/12/2023
"Removed old compressor and replaced with new pumped unit down and checked for a good vacuum, unit held properly. Replace all couplings and filled with r600 checked evaporator and unit is frosted up to the bottom and cooling as designed, advised customer to give unit 24hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 W11504433 COUPLER 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11580057 COMPRESSOR R600A"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 12/12/2023
I replaced main control performed a control board calibration cycle per technical service manual no additional issues found customer loaded a cycle in washer and performed a quick wash cycle with no issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Westfield, MA 01085
Mike K.
Job Details: 12/12/2023
"Replaced control and float switch. Cs has had no issue since last visit. Ran normal cycle through fill and into wash, cancelled and drained fine."
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Westfield, MA 01085
Mike K.
Job Details: 12/12/2023
"Replaced control. Console and toe plate with shielding. Ran unit in normal wash and running fine. Ran through fill into wash, let run for several minutes then cancelled and drained fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Indian Land, SC 29707
Jonathan J.
Job Details: 12/12/2023
"Complaint refrigerator doors on fresh food side fling open hard knocking food out of the door. I found refrigerator was not properly leveled. I leveled refrigerator tested operations adjusted. Door door is no longer flinging open and staying level in the halfway open position past the halfway open position, Campbell catch as gravity will do its thing and allow the door to slope down the down slope of the cam, causing door to still fling customer to hold doors to prevent doors from flinging Does not fling as hard though. Unit is working as designed cannot make any further adjustments to the cam or door or leveling."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Indian Land, SC 29707
Jonathan J.
Job Details: 12/12/2023
Complaint dishwasher leaking on right side. Bottom is full of water whenever filter is removed. It is normal for about 2 to 3 cups of water to still be in the bottom of the tub underneath filter to prevent seals from drying out and cracking tub gasket is defective causing tub to leak during operation. That is not a normal thing to occur. Im ordering gasket to replace no additional issues found. ; ordrng 1 W11483553 (GASKET)
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ08
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 12/12/2023
Complaint microwave makes a loud humming noise when it gets hot or randomly during usage heats fine every time. No abnormal noises from fan motors. Turntable motor is working just fine as well. We have no error codes. I suspect humming is coming from high-voltage transformer. ; ordrng 1 W11256462 (Diode) and 1 W11545872 (Transformer)
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 12/12/2023
"Complaint going off of what Whirlpool sent over control issues I found drain hose is too low 24 inches off of the ground Page 6 owners manual drain hose should be a minimum of 39 inches off the ground before going into drain tube, I found floor is extremely unlevel washing machine should be raised an additional 1 inch off of the ground in the front feet are already as low as they can go raising washing machine as high off of the ground as it can get also side, the side level is extremely out of level as well. Could be causing F0E5 out of balance, error, detected error code that I found in fault history also found F0E7 load detected during a clean wash cycle. Ill touch functions are working properly. Have to press on buttons hard on this specific machine for buttons to press as it is not a touchscreen has a physical button behind screen. I suspect customer has been running or trying to run a load and clean wash cycle as it will fill with the most amount of water per customer no control board issues or use your interface issues. Found left plastics for user interface with customer. Plastics color was white that was pre-shipped to customer. Colors are gray on machine parts not needed anyways cannot find any additional issues with machine today. Other than level and drain hose issues."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Ashford, CT 06278
Amanda R.
Job Details: 12/12/2023
Customer canceled at door
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ3
Near Thompson, CT 06255
Amanda R.
Job Details: 12/12/2023
"Complaint that when baking not baking good need to talk to wife to make sure I have complaint right and to explain things about unit ; ordrng 1 W11567368 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ3
Near Putnam, CT 06260
Amanda R.
Job Details: 12/12/2023
Cooktop has part of gasket missing ; ordrng 1 W11156895 (Cooktop)
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Canterbury, CT 06331
Amanda R.
Job Details: 12/12/2023
"Runs not heating element broken front wheel broken used dryer kit and replaced element operation normal ; used 1 WP3387747 (ELEMENT), and 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW4
Near Plainfield, CT 06374
Amanda R.
Job Details: 12/12/2023
Unit not draining cleaned drain catch tested draining normally
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Prospect, CT 06712
Jimmy R.
Job Details: 12/12/2023
Installed all new parts and ran machine threw a wash and a drain checked all operations and unit is now working to proper specs ; dspstn on spec-tagged invntry: 1 W11497943 DRAIN PUMP/W CHOPPER
We serviced a
MAYTAG DISHWASHER
Model MDB6769PAW4
Near Charlotte, NC 28208
Robert A.
Job Details: 12/12/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
LG WASHER
Model WM2016CW
Near Chicopee, MA 01013
Roger R.
Job Details: 12/12/2023
Found cold water valve leaking when unit is off. Will need new valve ; ordrng 1 5220FR2075L (Valve)