Installed broil element support. Checked ok. ; dspstn on spec-tagged invntry: 1 W10909479 BROIL SUPPORT

"Tested unit and found dryer display would not come on noticed screen was blue and lit up but no selections would work, removed console and checked ribbon wires found wires all connected reset wires to be safe, reinstalled console and unit now comes on and works as designed but when shutting off the back light in display stays lit. Un8t is going to need a new console and control to fix issue will order and return with parts ; ordrng 1 W11406679 (Console) and 1 W11525996 (Cntrl)"

Duplicate ticket

Not advancing past wash on quick cycle long fill error on well water showed customer how to clean out cold water inlet screen started quick cycle advanced normally

Replaced wire harness for the control that runs along right rail control working now

Console powers on start button not responding reset power to unit tested starting normally ; dspstn on spec-tagged invntry: 1 W11322903 CNTRL-ELEC

No water today on top shelf in ff section replaced air tower in freezer

"F4e1 heater relay f4e3 restricted airflow f3e6 moisture strip open errors venting clear complaint taking longer to dry clothing ; rqstng P&A on 1 W10845086 (Control) and 1 W10906551 (Housing) and 1 WPW10298258 (Harness), states that autho needed"

No service needed

"Tested unit and found machine not responding to selections found nothing would operate, remove kick panel and checked for power at terminal block found black wire had arced and killed power to unit, wire connections on dishwasher side had not gotten tightened down causing arcing, Cut out burnt wire and reattached to terminal secured wire and unit is now operating, ran a wash cycle and all functions are now working to specs"

Customer complaint is that oven take too long to cool down. Ran diagnostics and found no error codes. Found blower started out strong but became noisy and exhaust became weak. Ordered blower fan ; ordrng 1 W10260254 (blower)

Customer complaint is that oven is not keeping temperature. Inspected and found bake element shorted. Ordered bake element. ; ordrng 1 WB44X5082 (bake unit 208v l.o.)

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC

Customer complaint is that dishwasher had error code F9e1 long drain. Inspected and found knock out plug to garbage disposal was not removed. Removed and treated. Dishwasher is working properly.

Checked found ice maker box fan not functioning ice maker did go thru manual harvest ordering fan cust will be called to schedule ; ordrng 1 W10846539 (Ice box fan)

Cx complaint that the unit is clicking when it is not being used. I inspected the unit to confirm the complaint. I found the burners and ignitors are working fine. According to the cx explanation the switch harness gets stuck occasionally. The switch harness would need to be replaced to avoid future occurrence. I quoted the cx for the repair.

"Cx complaint that the unit is still leaking water. I inspected the unit to confirm the complaint. I found an error code: f10e2. I cleared the code and ran a service cycle. The unit leaked from the left side. I found the outer gasket was misaligned, I corrected the position and tested the unit for the cx. The unit is working as designed."

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

"Checked over unit and found front left triple burner would only heat up in the outside rings never heating inside burner, checked burner and found inner burner ring burnt causing issue. Checked infinite switch and found some burning on inside of switch checked voltage and unit is getting proper 240v to terminal block and proper voltage to switches. Will order new front left burner and infinite switch parts tentative due to burner a special order advised customer we would call when parts are in to set up return visit ; ordrng 1 W11101459 (Left front burner) and 1 W10296657 (Infinite switch)"

"Inspected and found 3 defective surface switchs, RF, LF, LR, quoted and they will call."

"Inspected and multiple problems, tubs seized and corroded together and wont separate and motor and Gearcase bearing seized and broken, too costly to repair."

Customer saying stove is supposed to be under service contract and is not showing coverage. Customer refusing to pay.

"Inspected and found ff module broken, will submit estimate and call.; rqstng P&A on 1 W11527432 (Module)"

"Installed parts listed and cycled, tested fine."

"Checked over unit due to microwave not venting out and leaving steam on door of unit, ran venting and found air blowing out from the left front of control panel and blowing out of the top left side, checked venting and it is venting out side pulled microwave down and checked vent motor found vent covers not in correct location allowing air to blow inside unit, attached covered properly and unit is venting air outside strongly checked with paper towel and it is holding the paper up against the vents normally. Advised customer unit is venting as designed showed customer inside if unit and the air blows from left side to the back this is how unit was designed and there no fix for it. Customer is unhappy and wants unit replaced due to moisture advised they would need to call customer service and they can help the unit is operating normally and nothing can be done to fix issue its designed this way"

"Found unit has frost at suction line to compressor and also exhibiting only partial defrosting. Unit will need a defrost system rebuild. Ordering control , heater and limiter. ; rqstng P&A on 1 A01078804 (Control) and 1 5303918214 (Thermostat , defrost) and 1 242044113 (Heter, defrost)"

Checked unit and found two error codes for off balance loads. Cleared codes and tested all checked okay at this time. Recommend recording if issue reoccurs.

Upon arrival I found animal urine at the front right corner of machine running all the way down to the back door. I wiped up with paper towels (see pics) I ran unit thru a cycle. There are NO LEAKS on this unit. The problem is a pet using the bathroom at laundry doors. Will call tech-line to document and get SR number SPOKE WITH AARON TECH SUPPORTSR#7737913150(Customer ask if I was fixing the floor from water damage and I advised we dont do floors just appliances)

Found evap fan motor not running had plenty of frost actually to much. I defrosted unit down and put in order office will call customer when parts come inPart#W11369036Part#W11446726; ordrng 1 W11369036 (Evap motor) and 1 W11446726 (UI)

Replaced parts ordered by previous tech cycled ice maker it did a full harvest and filled with water. Unit ran and checked okCall complete

Got wi if set up for customerCall complete

"Found small trace of fluid inside stator housing the Gearcase bottom shaft is not even with the stator cover. The unit making a knocking noise. Office will call customer when parts come in; ordrng 1 W11260238 (Stator cover) and 1 W10734521 (Clutch assembly) and 1 W11510461 (Wash plate) and 1 W11551646 (Lock nut) and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 1 W11449841 GEARCASE"

Found electric wires loose at junction box tightened unit ran and checked okCall complete

Upon arrival found the dishwasher full of clean pure water I drained it out by hitting cancel. The customer said thats how the dishwasher stopped with water in the bottom of it. The drain pump is clear its draining to a waste T not a disposal but there are no restrictions there. No fault codes present. Control board is good wash motor is good. Itching is failing at this point. Unit ran and checked okCall complete

Washer not agitating. Found belt and pulley very worn. The pulley is NLA.

Installed new harness then ran automatic test all checks ok. ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER

Dishwasher not draining. Found hose clear. Pum failed replaced and tested all checks ok. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock

Dishwasher leaking. Found supply line dripping needs new.

"Customer had a small grease fire in oven. Wanted range checked out to ensure there was no safety concerns. All components good, no damage or issues. Explained that light covers in oven are glass and were not melted."

Replaced part and unit running normal. Ran two diagnostic cycles and a calibration cycle.; dspstn on spec-tagged invntry: 1 W11170317 CNTRL-ELEC

Replaced sump assy and ran normal cycle. Filled properly and wash motor running. Cancelled and drained fine. No leaks found.

Checked and found compressor locked up and not starting. Compressor pulling 14 amps attempting to start. Ordering compressor kit. Checked part availability and scheduled return visit for 12/5 pm.; ordrng 1 W11574734 (Compressor kit) and 1 W11506635 (Coupler)

"Checked entitlement, actual goods issue date of 10/15/21 with 1 year additional builders warranty. Took picture of closing document. Closing date of 12/8/21.Checked and tested cooktop, operating properly. Customer showed video of unit sparking during cooking. Based on video, ordering manifold assembly w/switches.; ordrng 1 W11676622 (Manifold assembly)"

Checked unit found left front burner does not stay intermitently on triple setting ordering switch; ordrng 1 W11129442 (Switch)

Checked unit found hinges broken replaced both hinges tested operation normal

"Trip converter by authorization. Cs had already found source of issue, holes in outer tub causing leaking that was getting motor wet in drain pan. Outer tub not covered, quoted for tub/ labor. Denied repair."

"Customer stated unit takes 4 hours to dry a few towels. Checked error codes and found hmi button. Foudn unit has proper voltage, unit is heating, used dryer vent test kit. Found low air flow when unit is Hooked up to exhaust . Unhooked exhaust and found it passed vent test kit. Ran diagnostics and found unit heating and sensors working. Informed customer unit needs vent system checked.verified proper operation otherwise. ; used 1 W11224254 (Test kit) from stock"

"Compressor replaced previous visit, job not completed because cap tube couple snapped during repair. Installed new coupler and pulled vacuum and held. Charged with r600a and compressor will not kick over, just him. Attempted relieving pressure letting out some refrigerant but same and had not been overfilled to begin with. Bad compressor. Ordering compressor/drier/couplers 2x time.; ordrng 1 W11370574 (Compressor) and 1 W11504419 (Coupler) and 1 W11504420 (Coupler) and 1 W11490399 (Drier) and 1 W11506623 (Coupler) and 1 W11504448 (Coupler) and 1 W11506635 (Coupler) and 1 2xtime (2x time), dspstn on spec-tagged invntry: 2 W11504448 COUPLER"

"Installed new control but also need new console. Not sure how I missed ordering it. ; rqstng P&A on 1 W11460908 (Console, plastic), dspstn on spec-tagged invntry: 1 W11460962 PANEL-UI"

"Complaint of lower stove not heating up, igniter looks to have been replaced, but screws are loose and igniter not tight in position. Screws stripped, replaced screws and unit preheated to 350 fine. Upper oven would not ignite, worn igniter.Replaced upper igniter and preheated to 350 fine, lower oven had been left on during upper oven repair and cycled fine throughout duration.; used 1 12400035 (IGNITOR FLAT) from stock"

Water leaking at bottom. Found hole in the water line that goes to the dispenser in door. Floor damaged and bucklingNeeds new door. This will require a second tech. The leds need to be upgraded S84638. Quoted customer for new door.

Customer complained that the back panel was getting hot enough to burn their hand. Checked and found vent is properly installed and back panel is properly installed set unit to 350? and found back panel was at 101? at time of preheat. Called techline. Tech-Line said no temperature limit around vent area. Foudn bakc panel was up to 114? after talking to techline. Informed customer of findings. Sr#7737911501 customer was upset with findings. Informed them unit is working as designed. Collected trip fee via card.

"Customer complained of metal on metal grinding noise. Ran unit and found gearcase making grinding noise and slipping gear noise. Checked motor and cam and looks good. Ordering gearcase and Washplate and putting in for 2xtimeframe. 12-7-23; ordrng 1 W11449840 (Gearcase) and 1 W10752283 (Washplate), rqstng P&A on 1 2xtimeframe (2xtimeframe)"

"Installed compressor and filter dryer. Ran service test 40 to Open both systems. Ran nitrogen flush through system,. Pulled vaccum, filled with 4.60z 134a frost pattern started. Reassembled, unit. Verified cooling."

Customer complaint is that washer lid is not closing properly. Inspected and found lid hinges causing lid to bounce back up. Ordered hinges. ; ordrng 1 W11551376 (Hinge Right) and 1 W11551369 (Hinge Left)

"Found bake element failed and not heating. Has no continuity ; ordrng 1 MEE36593201 (Heater, bake)"

"Complaint dryer, making a scraping noise. I found dryer is indeed making a scraping noise. Scraping noise is caused by cabinetry issues. I adjusted cabinetry so it was no longer rubbing on drug causing scraping noise. No additional issues found with dryer today. Everything is now working properly."

"Outlet polarized and grounded also on own circuit and using a gfiFound a bulletin W11632927 service pointer for this washer model and serial to replace harness, cap and motor. Found the cap is 50 UF ran Diagnostics and as soon as mtr starts runs less that 2 mins.Trips breaker not gfiCust will have out of drain pan for me.; ordrng 1 W11283592 (Motor) and 1 W11395618 (Cap) and 1 W11643701 (Harness)"

Ran a 15 minute timed dry to test . Found chime is workingShowed customer how to turn on and off speakerAnd went over how to use new dryer Complete

Installed new ice and harvested left with green light on solid24 hours for first batch ice.Also if removing ice bucket make sure to shut off ice makerBefore remove bin. Side door display almost ready to replace water filter

"Installed new control and forced unit into a defrost cycle checked evaporator and found it had started to frost up again and heater is now working, melted ice and checked cooling. All operations are now working to proper specs ; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC"

Found foreign object in drain pump.

"Found unit has a failed drain pump and main control board. Installed new pump. Will need to order control. ; rqstng P&A on 1 W10854215 (Control), used 1 WPW10348269 (DRAIN PUMP) from stock"

Replaced part and ran two diagnostic cycles and a quick cycle all tested normal. No leaks detected.

"Unit has been infested with mice, signs of wires chewed, float has been chewed , dropping/seeds all over bottom pan. Unit displaying e15 error but no sign of water in lower unit though hoses have also been chewed on, just hasnt broke through. Disconnected float sensor and unit ran normal cycle fine, cancelled and drained fine with no error code.Quoted for harness/float/labor"

"Unit under 1yr wp warranty per service bench.Cs complaint of noises near end of cycle.Ran diagnostic cycle fine, all noises/vibrations Norma. Ran empty drain and spin cycle and completed cycle with no abnormal noises.Ran normal cycle with load through fill and into wash. Everything normal. Cancelled and drained fine and ran drain and spin fine."

"Bake not coming on, no glow, removed igniter and tests open. Quoted for igniter/labor. Accepted.Replaced igniter and preheated to 350 fine.; used 1 12400035 (IGNITOR FLAT) from stock"

Found fan in freezer not working. Quoted 99.95 for fan and $239 labor. ; ordrng 1 EAU61524002 (Fan evaporator)

"I found a clogged drain tube on the back of the refrigerator that was causing unit to leak out of fresh food, pantry drawers Freezer drawer, door, causing icicles to form inside of freezer section and icicles to form on door gasket. I cleaned and cleared drain tube of all debris tested operations ran a cup of water down drain tube blue steam up drain tubes both freezer and fresh food zone broke up icing, removed all moisture and condensation from areas."

Installed both fridge doors and leveled up unit so doors would close and be even checked over all operations and unit is now operating to factory specs

"Checked over unit and found fridge door not sealing and freezer door not closing hitting on bottom. Checked over door and found fridge door to low added shim to hinge to bring door up also added wood piece to rear leg to bring machine forward, checked door and gasket is now sealing. Added shim to freezer door to stop from rubbing checked door and unit is now sealing and closing properly ; used 2 WP487576 (Washer) from stock"

"Unit under 1yr wp warranty per service bench. No errors in history. Complaint of leak under unit. Some water under unit and a mat in front that is soaked on arrival. some water stains coming from hot water supply. No leaks during diagnostic test. Ran normal cycle, deep water, filled and went into agitation without any leaks , tightened water hoses at valve, but no leaks before/after. Did find a slice into cold water supply hose, but not leaking from it in testing.Cancelled and drained fine with no backup in standing drain pipe.Again checked underside of unit and no signs of leaking, no additional water other then what was there on arrival. Ran diagnostic test one more time and no leaks.Possible drain had been backed up and now is clear, that supply hose was loose but has tightened, but cannot duplicate and leaking from unit. Did suggest replaced fill hoses since some damage was seen on cold.There is a water heater in closet and water is by it as well near back wall.Leak could be from the water heater.Cs also complained of damaged clothes stains, but Washplate is smooth, no abnormal gaps. Unit testing properly. Explained finding to customer and to Anthony."

"Unit is under 10 year limited parts warranty including bake element, see quick pics. Verified this with Mike and entitlements screen. Will order new element. Charged customer for labor only. ; ordrng 1 W10779716 (elmnt-bake)"

Found ice isnt switching between cubed and crushed Also temp in fridge are irrational some time warm and some time cold ; ordrng 1 DA92-01196H (Cntrl) and 1 DA32-00070S (Sensor) and 1 DA97-19968C (Ice bucket)

Found the copper to water line is vibrating on back of fridge and has a noisy condenser fan; ordrng 1 W11613295 (Condenser mtr) and 1 WP12825803 (Fan)

Loud squeaking noise during wash. I found drive belt was the cause of squeaking noise I replaced belt tested operations no additional issues. Found everything is now working fine.; used 1 W11239857 (BELT) from stock

"Complaint washing machine has no power to main control. No lights is making a noise coming from underneath. I found error codes F7e6 f8e1 f2e1 I found control was in stealth. Diagnostics drain pump running control in operable weighted 10 minutes for control to reset itself control has reset itself. No additional issues found no leaking capacitors performed a cycle on the washing machine. All functions are working properly I did notice a hose was pinched behind washing machine, causing cold water to be extremely slow at filling. More than likely the cause. Of customers complaint."

"Customer complained unit still leaking, found drain pan is bowed up in middle causing leak. Scode S16360 covers labor cost. Ordering service kit W11457241 which has drain pan. Customer paid for part via card. Scheduled return call for 12-4-23 pm ; ordrng 1 W11457241 (Service kit)"

"Pre-heated oven and used my thermal couple, unit was off by about 20-25 degrees even after calibration. Will order new control and oven sensor. ; ordrng 1 W11594190 (Control) and 1 WPW10181986 (Sensor)"

"Installed parts, calibrated and tested unit. Tested ok. Called tech line to document from previous visit. SR#7737891172."

Complaint that the door came off the left corner. Readjusted the door and ran a quick cycle test. No leaks detected. Collected for minor repairs.

"Complaint that the units lighting is not working properly. ; rqstng P&A on 1 W11624997 (Gasket Ice Door) and 1 WPW10400825 (Retainer Gasket) and 1 WPW10347087 (Gasket Chute) and 1 W11572058 (Ice Chute Kit), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC , used 1 W11462342 ( LED Light) from stock"

"Unable to remove rotor torx screw. Last visit I did check the rotor and it came off properly at that time. That is why I did not order those additional parts at the time. Due to not being able to remove the rotor this washer will also need a new rotor, stator and associated bolts. GEAR CASE AND SLIDER ARE AT CUSTOMERS HOME; ordrng 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 6 W11027980 (Screw, motor)s, dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11449841 GEARCASE"

Complaint that the unit is not cooling properly in the fresh food section. After removing the back panel found evap fan running normal but very little frost pattern. Kept the door shut for 15min. to see if frost would develop. After the 10min. mark found the same low frost pattern. Customer prefers not to put money into it for its age. Collected trip fee.

Complaint that the unit is tripping the breaker. Found metal shavings touching the pilot and the chassis. Cleared out all debris and ran a bake cycle and oven heating properly. Collected for minor repairs.

"Only one burner works front right Back 2 and front left under crack top broke burners stoped working, harness is good Cust had pulled out no power source in a small pantryBack infi switches have burn out on infi switch ; ordrng 1 DG94-03979A (Cook top) and 2 DG47-00067A (Front right)s and 2 G47-00060A (Back 2)s and 1 DG44-01009B (Infi front right) and 2 DG44-01006D (Back infi switch)s"

Complaint that the unit is not washing properly. Tested out the unit on a quick cycle. All seems to be working fine. No issues found with the dishwasher. Tested unit out with two bowls on the lower and mid rack and both bowls filled up with water with no issues. Collected trip fee. ; dspstn on spec-tagged invntry: 1 WPW10780877 MOTOR/SUMP

Complaint that the unit is making a grinding noise. Found agitator nut was loose causing the wash plate to grind. Will order parts for a return visit. ; ordrng 1 W10836692 (Agitator Top) and 1 W11397111 (Wash Plate) and 1 W11223765 (Screw)

"Inspected and found belt broken and lint screen torn, replaced belt and please mail out screen to customer.; ordrng 1 WE03X23881 (Lint screen), used 1 341241 (BELT) from stock"

"Inspected and found main acu no longer sending voltage to bake element after reaching temp and bake element not ohming properly, out of specs, will submit estimate and call with return date.; rqstng P&A on 1 W11295990 (Main acu) and 1 W10779716 (Element)"

"Inspected and found debris lodged under float switch, removed debris and cycled, tested fine now."

"Inspected and found main acu no longer sending voltage to bake element after reaching temp and bake element not ohming properly, out of specs, will submit estimate and call with return date.; rqstng P&A on 1 W11536793 (Main acu) and 1 W10779716 (Element)"

Checked unit found belt broken motor is operating and element heating would need dryer repair kit which comes with belt gave cust estimate so they can submit to their insurance have informed cust will have 7 days to have repair done if not service charge will not be deducted from total

Replaced door and ice maker tested operation normal have advised cust to give 24 hours for ice production

"Removed and replaced chute. Reassembled, tested, operating properly and quietly."

"Tested and ran diagnostics confirmed F7E2 error. Attempted to run diagnostics cycle, motor making a grinding noise and not starting. Pump/motor defective. Ordering pump/motor assembly. Customer has only had dishwasher for a week and never used. They are going to contact Ferguson to see if they can get unit replaced.; ordrng 1 W11460946 (Pump/motor)"

Confirmed purchase date and took picture of receipt. Tested and found valve humming but no water coming in. Ran diagnostics found F8E1 valve failure error. Needs inlet valves. Checked part availability and scheduled return for 12/4 am; ordrng 1 W11316256 (Valve) and 1 W11316255 (Valve)

Arrived to diagnose washer. Customer does not have POP. Customer has a receipt but it does not have Date of Purchase on it. Told customer receipt should have date of purchase and model number.

Installed new main board and unit responding properly again. All checks ok. ; dspstn on spec-tagged invntry: 1 W11616491 CNTRL-ELEC

Unit has a bad sump assembly. Will need to order and return to install. ; ordrng 1 W11613479 (Sump assembly)