Service History 445

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Winsted, Connecticut 06098

Chuck M.

Job Details: 12/06/2023

Customer complaint is that dryer took too long to dry. Inspected vent and found screen was blocked outside with lint. Cleared and heat is exhausting properly.

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 12/06/2023

Complaint dryer not starting not heating. I found motor failing have to kick start the dryer by turning drum by hand and shutting door quick blower wheel split also causing noise no debris in blower housing. No additional issues seen or found at this time. ; ordrng 1 W10888146 (Housing) and 1 W11596046 (Seal) and 1 WP697772 (Blower wheel) and 3 WP489463 (Screw)s and 1 W11481730 (Bracket) and 1 W11549461 (Motor)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Stallings, North Carolina 28104

Jonathan J.

Job Details: 12/06/2023

"I replaced control water inlet valve and capacitor I tested operation start button working now with no issues found no drive train issues suspension issues or cracks found with machine at this time advised customer on proper loading procedures not to over or under load machine and advised customer on new software changed to control. Service pointer W11648603. Unit now filling with water and operating normally. ; dspstn on spec-tagged invntry: 1 W11170317 CNTRL-ELEC 1 W11210459 VALVE(USE ORIGINAL HARNES , and 1 W11428524 CAPACITOR"

We serviced a

MAYTAG DRYER

Model MED6230RHW2

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 12/06/2023

I replaced user interface and main control for unit clicking time counting up randomly and counting down screen going completely blue blank randomly not drying consistently issues. no additional issues found with dryer. Dryer is working just fine and is also working just fine through customers smart app.

We serviced a

WHIRLPOOL DISHWASHER

Model WTW5057LW0

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 12/06/2023

I replaced harness ran control board calibration cycle insured drain pump is working now. No additional issues found with washing machine at this time.

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS07

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 12/06/2023

Tech was assigned as a helper;

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 12/06/2023

Arrived and found co trim panel powered on but there is no display and will not turn on. Reset power and then dryer started to respond and started working normally. Tested several times and cant find any problems. Ministered supply power while running and its stable. Will order and replaced console and control at the same time. ; ordrng 1 W11413566 (Console) and 1 W11525996 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near New Britain, Connecticut 06053

Jeremy B.

Job Details: 12/06/2023

Water not dispensing. Valve getting power and keeps humming but no water flow. Tried thawing with no luck. Will order and replace water valve and water tank at the same time. ; ordrng 1 W11346622 (Water tank)

We serviced a

WHIRLPOOL OVEN

Model KODE500EBS20

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 12/06/2023

"Checked over unit and found console not responding ran a diagnostics and found errors F6e0 user interface lost connection,f2e1 stuck or shorted key, f1e0 oven user interface failure removed console and checked connections found harness good and connections ok, reattached console and unit started to operate normally heated both ovens and unit stopped and errors our f1e0 interface failure. Unit going to need new interface will order and return with parts. Panel is a special order advised we would call when in to schedule return visit ; ordrng 1 W11600642 (Control panel)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Springfield, Massachusetts 01129

Roger R.

Job Details: 12/06/2023

"Found unit had a broken belt, quoted for maintenance kit plus labor. ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 12/06/2023

"Installed new gear case, basket, tub and wash-plate and slider due to noisy bearing and unable to remove basket from transmission. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W11393685 GEARCASE"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 12/06/2023

"Installed new control and checked over operations, unit is now on and control is operating as designed. Checked over all functions and fridge is cooling and working to factory specs ; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 12/06/2023

"Tested washer and found unit would start squealing as soon as a spin cycle is ran, checked transmission and found shaft had dropped down causing it to rub and squeal transmission is also leaking some oil witch is getting on slider and clutch. Will order new transmission, clutch and slider parts tentative p/a ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Denver, North Carolina 28037

Ryan S.

Job Details: 12/06/2023

"Retuned to install new control board, stator, clutch and slider. Installed app part and ran agitate And spin. Unit now working as designed. Let customer hear unit running with noise gone. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH"

We serviced a

KITCHENAID M/W OTR

Model KMHS120KPS01

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 12/06/2023

"Checked over unit and found bottom light not shutting off when pushing on cntrl panel, checked power to light socket and found cntrl sending 120v to socket all the time control faulty. Replaced control and tested light, light now shutting off and operating to factory specs"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Tolland, Connecticut 06084

Amanda R.

Job Details: 12/06/2023

Replaced right ff door gasket replaced Ff evaporator thermistor and optimized it turned unit on ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR

We serviced a

MAYTAG DISHWASHER

Model MDB8959SAS1

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 12/06/2023

Installed new console and reset controls ran a wash cycle and checked all selections. Unit now operating properly and all functions working to specs

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Marvin, North Carolina 28173

Jonathan J.

Job Details: 12/06/2023

"Complaint, making loud, humming noise will not stop runs all the time. I found humming noise was directly correlated to condenser coil rear, right when facing the back of the refrigerator had been damaged during transit, it appears during install unsure when condenser coil to hum also causing rear back panel to hum against compressor Housing. Also found capillary tube. Word attaches to evaporator was rubbing and humming on evaporator cover. Also causing noise. I applied perm and adjusted condenser and evaporator coils. No additional issues found unit is noticeably quieter. ; used 1 212643 (SEALER-GUM) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC0

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 12/06/2023

"I replaced all previous ordered parts tested operation found dispenser sensor has failed and washer leaking from valve started yesterday per customer sensor is corroded and broke will need new dispenser assembly to fix. ; ordrng 1 W11413340 (Drawer) and 1 W11413407 (Dispenser housing), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 12/06/2023

"Checked over unit and found console not responding when trying to start a cycle, ran a diagnostics and found no errors ran a self test cycle and unit went threw as designed. Ran a wash and spin unit went threw and is now functioning properly ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 12/06/2023

"Checked over fridge and found items freezing in left side crisper draw items are frozen like a rock, checked temps and unit is set to 37 in fridge and 0 in freezer ran a diagnostics cycle and checked each damper and fan found dampers opening properly, checked thermistors and found reading correctly. Customer does not have ice maker hooked up and air had no where to go with ice make i think this is causing just that one side of the draw to freeze items, added some tape to left side air tunnel to stop a lot of air from blowing into that draw advised customer to give unit 24hrs so temps can regulate this should help also increased the fridge temp to 39"

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 12/06/2023

"Checked unit an found water leaking from under unit and coming out of the front when running the water dispenser, checked water line going into door and found water line leaking water from where the water line goes into the harness, opened harness and found water line had crimped in half causing it to leak. Cut out broken water line and added a fitting to extend the waterline so it would not kink. Checked water and unit is now dry and all operations are working to specs; used 2 WP2300868 (Fitting) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Farmington, Connecticut 06032

Jeremy B.

Job Details: 12/06/2023

Found belt broken causing drum not to turn. Installed repair kit all checks ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Easthampton, Massachusetts 01027

Mike K.

Job Details: 12/06/2023

"Both gaskets rf doors are damaged. Also getting low flow at dispenser. Cs replaced filter and worked for awhile then was slow again. Verified slow flow. Removed filter and flow was fine, was also fine when I put filter back in. Likely something with filter, but ordering housing.; ordrng 1 W11482384 (Housing) and 2 W10407212 (Gasket)s"

We serviced a

WHIRLPOOL COOKTOP

Model KCGS550ESS05

Near Denver, North Carolina 28037

Ryan S.

Job Details: 12/06/2023

"Returned to install new mainifold assembly, hooked up gas and ran all burners to test for proper function and leaks. No leaks detected and all burners working as designed. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 12/06/2023

"Customer complained of water being left over in disperse tray after running unit . Found little water in disperse tray. Informed customer this is possible with the design of the dispenser tray, the water has to fill up to a certain point be for it empties into the unit. Which can cause water to be left in dispenser at end of cycle. Just dump tray after use. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model LSR8233EQ0

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 12/06/2023

"Customer complained unit vibrating and shaking with larger loads. Checks unit in spin a unit functioning correctly. Nothing loose or missing, found suspension springs stretched/ worn. Quoted 292$ for repair. Customer didnt want to repair. Collected trip fee via check."

We serviced a

MAYTAG WASHER

Model MVWB850YW0

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 12/06/2023

"Arrived, began work. Opened box with top and found it was incorrect. Part number is right but packaged wrong. Reordering top. Will install all parts n return visit.; ordrng 1 W11097319 (Top - White)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Norfolk, Massachusetts 02056

Aimee

Job Details: 12/06/2023

Installed new suspension rods and added 6 towels filled on towel setting drained and spunAdvised customer there over loading the washer.Filling more than half way with cloth. Explained when loading leave wash plate exposedAnd even amounts cloths

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Franklin, Massachusetts 02038

Aimee

Job Details: 12/06/2023

"Found the water valve leaks in at ice maker ,and needs new gasket .The front of the ice bucket was taken off by husband.Because the ice draw was front in from water leaking from ice fill tube; ordrng 1 W10830274 (Fridge gasket) and 1 WPW10349187 (Valve) and 1 W11185686 (Ice buck) and 1 W10882923 (Ice maker)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF265BEAESR/AA

Near Attleboro, Massachusetts 02703

Aimee

Job Details: 12/06/2023

"Had to steam out he ice box to get at augar mtr. Found water tripping from ice maker overAugar mtr. Tested cubes and crushed working for nowNeeds ice maker; ordrng 1 DA82-02696A (Ice maker kit), states that autho needed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 12/06/2023

"Customer complained unit freezer wasnt cooling or making ice ,upon arrival foudn temps were 10? in freezer and ice had started production, found refrigerator was 40? and door had been opened a few times. Found freezer evap had 3/4 frost pattern, ref evap was full pattern. compressor working and running, charged nitrogen and couldnt find leaks on brazing sections , unit not showing leak after watching for several minutes. found unit has slight leak or resteiction.ordering evaporator and also ordering reversing vavle and 2xtimeframe. Informed customer office will call when parts come in. ; ordrng 1 W11598434 (Evaporator) and 1 W11506620 (Evap lockring) and 1 W11506620 (Evap lokring 2) and 1 W11575003 (Valve) and 1 2xtimeframe (2xtimfrsme e)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near North Attleborough, Massachusetts 02760

Aimee

Job Details: 12/06/2023

Cust didnt have shocks. Said never got a delivery for themCalled Mike parts delivered on 12/05Cust going look around for them and call us when find.Mike said if Cust cant find will have to pay for new ones and will need to re order.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near North Attleborough, Massachusetts 02760

Aimee

Job Details: 12/06/2023

Found the spin basket dented. Called MikeWill need to re order . Explained to cust to check damages ; O-emld tckt

We serviced a

HOTPOINT DRYER

Model HTX24EASK0WS

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 12/06/2023

Customer found receipt and has three year extended wArrarnty and it was purchased in 8/22

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Norton, Massachusetts 02766

Aimee

Job Details: 12/06/2023

"Found the element broken,replaced and pre heated.. to 350; used 1 W10779716 (Bake element) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Manchester, Connecticut 06040

Amanda R.

Job Details: 12/06/2023

Replaced basket customer called later that day stating it threw the F3e2 error ordering wire harness with pressure hose ; ordrng 1 W11568984 (Harness)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 12/06/2023

"Replaced control wire harness and drain pump tested operation normal ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER , used 1 W11399437 (DRAIN PUMP) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 12/06/2023

"Tested and found door lock not engaging properly. Clicks but doesnt lock. Replaced door lock, tested, now locking and washer operating properly.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 12/06/2023

"Checked and found noise coming from motor. Vibrating and causing blower wheel to rub housing. Quoted customer for repair, saved estimate copy. Customer is going to call Whirlpool to get repair covered. Collected for service call on cc."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 12/06/2023

"Tested and ran diagnostics. No stored error codes. Checked tub ring, has updated version. Ran component tests for all valves and drain pump, no leaks. Checked tub and basket, no damage or evidence of leaks. Ran diagnostics cycle and DLMS calibration. All completed properly. Started washer in normal cycle with water temp set to warm to ensure both valves active, allowed to fill and agitate for several minutes, no leaks from washer. Cancelled cycle, washer began to drain, found water rising in standpipe in wall. Unplugged washer before it overflowed. Had customer watch as machine drained. Continued to unplug and plug in washer not allowing pipe to overflow until machine was fully drained. Advised customer that she would need to have a plumber clean drain so that it flows properly."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Charlotte, North Carolina 28278

Jeff L.

Job Details: 12/06/2023

Customer complaint is taking two cycles to get laundry done. I checked the dryer vent behind dryer it was not pinched or damaged. I took vent off to make sure there was good air flow and heat which there was. The customers vent runs up from slab floor through the roof I advised customer the venting needs to be inspected for restriction. Unit ran and checked ok.(LEFT VENTING OFF THE UNIT WHEN CHECKING WAS GETTING EXTREMELY HOT ADVISED CUSTOMER WE COULD NOT HOOK BACK UP FOR LIABILITY PURPOSES)Call complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Charlotte, North Carolina 28278

Jeff L.

Job Details: 12/06/2023

"I took the new ceramic clip and adjusted in a position so it would hold up the burner so customer can use microwave ordering new ceramic clip to complete repair. Rescheduled for 12-12-23Part#W10990479; ordrng 1 W10909479 (Clip), dspstn on spec-tagged invntry: 1 W10909479 BROIL SUPPORT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Pineville, North Carolina 28134

Jeff L.

Job Details: 12/06/2023

Found ice maker over filling with water and running down into the cubes in bucket causing everything to freeze together. Cleaned ice bucket out checked auger motor and replaced ice maker unit ran and checked okCall complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS05

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 12/06/2023

Replaced part ordered by previous tech unit ran and checked okCall complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 12/06/2023

Put unit into service mode and was getting F7 E2 which indicates wash motor checked to make sure harness was plugged in also checked for 120v unit has good power customer reschedule for 12-12-23 pmPart#W11460946; ordrng 1 W11460946 (Sump assembly)

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 12/06/2023

Found cord was not installed properly and therefore it burned off. As this is not part of the dryer I it is not covered by warranty. Quoted 39.99 for new cord and $199 labor rate to install new Customer to call dealer Using Install and instruct

We serviced a

WHIRLPOOL WASHER

Model LSQ9549PW2

Near Amherst, Massachusetts 01002

Roger R.

Job Details: 12/06/2023

Found unit has a bad lid safety and worn agitator dogs. Will need both items. Quoted $49.99 for lid safety and $17.99 for dogs. ; ordrng 1 WP8318084 (DOOR/LID SWITCH) and 1 80040 (AGITATOR DOGS)

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 12/06/2023

Found unit has a broken plastic tub support for the right front tub support rod. This unit would need a new wash tub. Unit possibly under warranty from rent a center. Customer to call them and have ticket reissued.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 12/06/2023

"Found unit has a failed heater circuit. Will need a new heater. Will order and return.PLEASE HAVE UNIT DEFROSTED PRIOR TO RETURN VISIT. ; ordrng 1 W11650662 (Heater, defrost)"

We serviced a

KITCHENAID RANGE

Model KFED500ESS06

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 12/06/2023

Cooktop came filthy need to reorder ; ordrng 1 W10780927 (Cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, North Carolina 28205

Robert A.

Job Details: 12/06/2023

"Cx complaint that the unit is still not cooling. I inspected the unit to confirm the complaint. I found the unit cools decent but not enough to freeze food in the FC. The compressor and fans are running, but the loads turn on and off every few minutes. I checked the back near the compressor, the high side line is not hot nor the low side cold. The control constantly clicks then the loads pause. The unit needs a new control board to resolve the issue. Im ordering the parts for the return visit. ; ordrng 1 W11566851 (Control board)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near South Windsor, Connecticut 06074

Gary V.

Job Details: 12/06/2023

"Inspected and found drain pump making a slight noise, quoted for replacement and they will call.; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"

We serviced a

MAYTAG WASHER

Model MED7230HW0

Near South Windsor, Connecticut 06074

Gary V.

Job Details: 12/06/2023

"Inspected and found drum felt broke off the drum, and attempted to replace but edge of drum is damaged, will submit estimate and customer aware the drum will be shipped to her.; rqstng P&A on 1 W10545923 (Drum)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Ellington, Connecticut 06029

Gary V.

Job Details: 12/06/2023

"Installed new module and cycled, tested fine now."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Windsor, Connecticut 06095

Chris B.

Job Details: 12/06/2023

"Replaced gear case and reverified why unit stopped draining. Found drain pump getting 120v but not forcing water out the unit. Drain hoses and tub are clear with no blockage. Will order pump and inner hose as backup for a return visit.; ordrng 1 W11396717 (Drain Pump) and 1 W11553446 (Drain Hose), dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW and 1 W11449841 GEARCASE"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0JZ0

Near Windsor, Connecticut 06095

Chris B.

Job Details: 12/06/2023

Complaint that both front burners and not cycling properly. Found right burner stays on and wont cycle. Left burner took to long to turn on the dual ring heating setting but cycles ok on the single heating element. Will order both infinite switches for a return visit.; rqstng P&A on 1 WPW10434452 (Infinite Switch)

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Hartford, Connecticut 06120

Chris B.

Job Details: 12/06/2023

Complaint that the unit is not drying properly. Found unit heating properly. Found vent hose too long and the vent trap not the correct part not letting dryer exhaust properly making drying time longer. No issues found with the dryer. Dryer still under warranty til 12

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHV00

Near Wilbraham, Massachusetts 01095

Roger R.

Job Details: 12/06/2023

Found right front ceiling light out. Replaced with good light and all okay. ; used 1 W10695459 (MODULE LED) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB03

Near Hartford, Connecticut 06114

Chris B.

Job Details: 12/06/2023

Replaced part and unit running normal. 20v present. Mentioned to the customer to keep an eye on the cooling for the next few days.

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Hartford, Connecticut 06114

Chris B.

Job Details: 12/06/2023

Complaint that the unit is not filling up high enough with water. Ran diagnostic test and did a quick cycle. Washer filled up with water in the correct height. Verified pressure hose and adjusted. Explained to the customer about the use and amount of detergent. How to use the pre soak feature for heavy stains. Found no error codes and no issues with the unit.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 12/06/2023

Complaint user interface keeps freezing power buttons wont work no button works have to reboot by turning power off at breaker to get unit to work then it will work fine for a few days then it will do it again. I found user interface is glitching. Freezing touchscreen is completely unresponsive and locking up. No error codes and fault history at this time. Unit is non-Wi-Fi compatible but has Wi-Fi chip on user interface. More than likely a software bug occurring randomly. I am ordering a user interface and main control to fix. incoming voltages are proper and correct.; ordrng 1 W11525997 (Control) and 1 W11419056 (Ui)

We serviced a

MAYTAG WASHER

Model MVWC415EW

Near Bolton, Connecticut 06043

Amanda R.

Job Details: 12/06/2023

Complaint not starting ran automatic test started normal cycle operation normal

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 12/06/2023

"Tested and ran diagnostics. Confirmed F4E4 error. Blower does not come on. All other functions tested good. Requesting P&A for ACU and blower assembly. Checked part availability, blower is special order. Advised customer that office will call to schedule return when parts arrive.; rqstng P&A on 1 W11384426 (Air channel) and 1 W11439664 (ACU)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ17

Near Fort Mill, South Carolina 29715

Jeff L.

Job Details: 12/06/2023

Found that the water dispenser will all of a sudden start sending water down with good pressure not drips. The pad is good the water valve was changed. This house sits in a brand new development his tight next to major construction going on may have got some sediment and sand in system. The filter on the inside is coming apart needs a new one the office will call customer W11548534W11548535W11346622EDR4RXD1; ordrng 1 W11548534 (Board) and 1 W11548535 (Water valve) and 1 W11346622 (Resevoir) and 1 EDR4RXD1 (Filter)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 12/05/2023

"Checked over unit due to leaking and found machine had been installed tipping way to far forward this was causing water to over flow and drip from the front, reinstalled unit correctly secured in place and ran a wash cycle. Checked unit for leaking and all functions are now working to specs. Advised customer on when getting a new unit they will have water in them from factory testing this is normal, gave customer Ed on unit unit and filling soap.; dspstn on spec-tagged invntry: 1 W11498831 GASKET"

We serviced a

WHIRLPOOL WASHER

Model MVW6500MBK0

Near Bristol, Connecticut 06010

Jimmy R.

Job Details: 12/05/2023

"Installed new encoder and facia found facia wrong color swapped out boards and unit still will not light up checked voltage from cntrl to facia and 12v was preset at j11 connection, ohmed out cntrl harness and found good went threw harness and could not see an issue but will order a new main harness and reorder encoder, and control to be safe ; ordrng 1 W11591637 (Harness) and 1 W11627516 (Encoder) and 1 W11633362 (Cntrl)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM0

Near New Britain, Connecticut 06053

Jimmy R.

Job Details: 12/05/2023

"Checked over unit and found machine would not fill with water, checked float switch and flounder float broken found plunger broke off not allowing it to hit switch, removed plunger and found switch also broken and the stand pipe cracked it sits in. Unit is going to need a new float assembly and also a filter thats cracked in half, will order and return when parts are in ; ordrng 1 WPW10346525 (Float) and 1 WPW10195039 (Float switch) and 1 WPW10316267 (Stand pipe) and 1 W10872845 (Filter), dspstn on spec-tagged invntry: 1 WPW10482480 MOTOR/SUMP"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 12/05/2023

Installed new shelf and all operations are now working properly

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB

Near Enfield, Connecticut 06082

Roger R.

Job Details: 12/05/2023

"Found unit cycling when n high. Replaced control and unit still cycling. Will need new burner as well. Ordering burner. ; ordrng 1 W11047722 (Burner, 8/), used 1 WP3149404 (INFINITE SWITCH) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 12/05/2023

"Unit under 1yr wp warranty per service bench.Cs says unit is not heating. Ran normal cycle and unit is filling and wash motor running. Cancelled and drained fine.Fae2, f4e2 errors in history. Vent motor, heater open errors in history.Found disconnected wire to heater, looks to have been pulled out in installation, contact bent over as if yanked. Able to straighten and reconnect.To access Cs pulled unit out as was installed in location that could not be pulled without wedged between counter and wall and was going to scrape.Cs also got unit back in.Ran normal cycle and diagnostic cycle with no leaks found."

We serviced a

KITCHEN AID REFRIGERATOR

Model KRMF706ESS05

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 12/05/2023

"Left pantry door intermittently hangs up when closing. Found issue to be on right side slider, plastic spring engaged not seated in rail, was able to snap back into place and working ok. Also adjusted drawer height so drawers are more even. If continues issues would need to replaced the center slider assembly W11294548, which was not ordered ( looks like left drawer left slider and right drawer right slider was what was ordered). If this part is needed it is the center divider for pantry and would require 2x time as well.Showed cs operation of door after repair and satisfied. Will contact us if having further issues."

We serviced a

WHIRLPOOL REFRIGERATOR

Model Mfi2269drm01

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 12/05/2023

"Icemaker not making ice, hasnt heard unit running. Voltage at unit. Quoted for icemaker/labor.. accepted.Replaced icemaker, advanced and filled.; used 1 W10882923 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 12/05/2023

"Installed door seal and cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE"

We serviced a

GE REFRIGERATOR

Model PS123NGNABB

Near Suffield, Connecticut 06093

Gary V.

Job Details: 12/05/2023

"Inspected and found dispenser water line frozen, needs dispenser heater kit. ; ordrng 1 WR49X10173 (Disp heat kit)"

We serviced a

WHIRLPOOL RANGE

Model WFE745H0FS0

Near West Hartford, Connecticut 06117

Gary V.

Job Details: 12/05/2023

"Inspected and found bake burnt out and main relay on control for bake burnt out, quoted and she will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near West Hartford, Connecticut 06117

Gary V.

Job Details: 12/05/2023

"Inspected and found open circuit thru defrost heater, defective heater. ordering main acu as back up. Sr#7737949747 techline documentation.; ordrng 1 W11650662 (Heater) and 1 W11558182 (Main acu)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near West Hartford, Connecticut 06107

Gary V.

Job Details: 12/05/2023

"Inspected and found electrical supply outlet burnt and not supplying proper voltage, and informed customer."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Bloomfield, Connecticut 06002

Gary V.

Job Details: 12/05/2023

"Installed new timer and cycled, tested fine now."

We serviced a

WHIRLPOOL DRYER

Model MGD6230HW1

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/05/2023

"Inspected and found controls getting voltage but nothing powering on and ui panel no longer responding, unit needs electronics replaced. will submit estimate and call.; rqstng P&A on 1 W11413566 (Ui panel) and 1 W11164276 (Ui harness) and 1 W11525994 (Main acu)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Springfield, Massachusetts 01119

Chris B.

Job Details: 12/05/2023

Complaint that the unit is not starting a cycle. Found error code F5E1 F0E3. Found bad slider. Replaced part and unit running normal. Ran diagnostic cycle and quick cycle and all is normal.; used 1 W10734521 (SLIDER) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Sturbridge, Massachusetts 01566

Chris B.

Job Details: 12/05/2023

Complaint that the new gasket that was installed is broken. Will order new gasket for a return visit. Part and labor is still under warranty. Collected trip fee.; ordrng 1 W10830162 (Gasket)

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Sturbridge, Massachusetts 01566

Chris B.

Job Details: 12/05/2023

Complaint that the unit is not spinning out properly. Found bad suspension. Drum is very loose. Quoted for parts and labor. Customer rather not put that amount into the unit. Collected trip fee.

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Charlotte, North Carolina 28208

Robert A.

Job Details: 12/05/2023

"Cx was not aware that the unit was OOW. I mentioned the service call fee, he was not willing to pay at the moment. I did not diagnose the unit."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 12/05/2023

Customer stated timer not moving. Wont shut off unless door is opened. Replaced timer. Unit now working as designed. ; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Union, Connecticut 06076

Roger R.

Job Details: 12/05/2023

"Found unit fills and drains but no wash action. Could hear main motor trying to start but not running will need a new sump. Will order and return asap; rqstng P&A on 1 W11613479 (Assy, sump)"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Stafford, Connecticut 06076

Roger R.

Job Details: 12/05/2023

Found unit working properly at this time. Found no faults at this time.

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW0

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 12/05/2023

"Found unit has a bad drain pump. Quoted$74.99+tax for pump and $239 labor rate ; ordrng 1 WPW10661045 (Pump,drain)"

We serviced a

SUB ZERO REFRIGERATOR

Model 650/F3

Near Wilbraham, Massachusetts 01095

Roger R.

Job Details: 12/05/2023

"Found unit in a vacuum. Charged with nitrogen and found leak at compressor high side from compressor replacement. Resoldered connection and not leaking there. Found a second leak at refrigerator evaporator capillary tube connection from factory. This is a copper to aluminum connection. Unable to solder, installed lokring connection instead rechecked for leaks and ok. Recharged with 5.5 oz R134a all okay. ; used 1 W11504423 (COUPLER 8/2 NR AL 00) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near North Attleborough, Massachusetts 02763

Aimee

Job Details: 12/05/2023

"Cust stated stopped mid wash cycle filled with water dirtyPulled error codes Error codes f2 e1. Stuck key pad and f6 e4 error for fill valve Ran diagnostics ran found the diverta valve clicking on the wash pump, having hard time Finding home position .; ordrng 1 W11165145 (Ui) and 1 W11120155 (Contrl) and 1 WPW10195039 (Switch) and 1 W11178672 (Wash pump)"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Hopkinton, Massachusetts 01748

Aimee

Job Details: 12/05/2023

"F9e1. Drain pumpF7e6F0e9F0e5Found broken harness at drain pump, repaired and tested ordering new harness main; ordrng 1 W11590868 (Harness), states that autho needed"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DWH0

Near Grafton, Massachusetts 01536

Aimee

Job Details: 12/05/2023

Took off handle found rusting on panel front . Cost to high for CustCust had touch up paint advised light sanding on spots and thin coats

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Southington, Connecticut 06479

Jimmy R.

Job Details: 12/05/2023

"Checked over unit and found washer lid snapped on left side causing unit to not wash due to lid not closing, checked over lid and it needs to be replaced along with left and right hinges and 4 screws holding it. Ran unit and checked washing all all other functions found unit washing properly, will order new lid,hinges and screws advised ; ordrng 1 W11117421 (Lid) and 1 W10270399 (Hinge right) and 1 W10270398 (Hinge left) and 4 W11404293 (Screws)s"

We serviced a

MAYTAG DRYER

Model MED3500FW0

Near Auburn, Massachusetts 01501

Aimee

Job Details: 12/05/2023

"Found stacked by water boiler in closetAlso has low ceilingNeeds to be un stacked Cust doesnt have a harness at houseInstalled Cntrl same issue.Did a key pad test there all working Couldnt test past there. The ceiling is to low to work on Couldnt get dryer off safely in tight areaCalled office spoke Mike Ordering new harness, door switch ,therm fuse, mtr.Cust will have un stacked for repair; ordrng 1 W11364931 (Mtr) and 1 W10909685 (Therm fuse) and 1 W11427601 (Door swich) and 1 W10637538 (Harness)"

We serviced a

WHIRLPOOL OVEN

Model MER8800DE0

Near Dudley, Massachusetts 01571

Aimee

Job Details: 12/05/2023

Installed bake element and pre heated complete 200; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Brookfield, Massachusetts 01506

Chris B.

Job Details: 12/05/2023

Complaint that the unit is making noises while running. Ran tests on all components and all normal. Found Copper tubing touching each other causing the noise. Isolated the noise and refrigerator working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Berlin, Connecticut 06037

Jimmy R.

Job Details: 12/05/2023

"Checked over fridge and found unit icing up in freezer section then dripping water down into fridge, removed evap cover and found drain ice over melted all ice and drain was clogged with styrofoam blocking hole, removed and blew out drain ran water thew and all operations are now working to specs"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Warren, Massachusetts 01083

Chris B.

Job Details: 12/05/2023

Complaint that the unit would stop or end a cycle. Ran two diagnostic cycles and unit would shut down with no codes. Did find error code F7E1 F7E3. Will order parts for a return visit. ; ordrng 1 W11633362 (Control Board) and 1 W11481722 (Shifter)

We serviced a

WHIRLPOOL WASHER

Model WFW9500TW02

Near Charlotte, North Carolina 28210

Jeff L.

Job Details: 12/05/2023

Outer rear tire. Is damaged and also the bearing is making grinding noise. Following parts are needed. Sent customer copy of estimate they have declined repair and are gonna purchase a new unit.Call completeW10772614Additional shipping 2xframe

We serviced a

WHIRLPOOL OVEN

Model ?

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 12/05/2023

"The turn table is not turning. However, there is no model and serial tag on this unit. I took several pictures of where the tag could possibly have been located also took trim off bottom and nothing was there. Im unable to establish which part will be needed due to no Tag. Im going to advise customer to see if they can locate something with COMPLETE MODEL AND SERIAL NO PARTIALS. At this time we cannot complete the call due to inadequate information regarding the unit. Brian advised me to put description of what is needed. The turn table is. Not turning. Please look for control to table motor and table motor. Thank you!(PLEASE LOOK AT PICS AND SEE IF WE CAN DETERMINE WHAT PART NUMBER ARE FOR THE 2 parts needed)Control to turn table motorTurn table motor2xframe to complete job (See pics)"

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