Service History 443

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 01/05/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER.

Model WTW5105HW0

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 01/05/2024

"Retuned to install parts ordered. Installed new cam, belt, actuator cap, and gearcase. Reassembled unit and ran calibration to control from new parts. Ran agitate and spin cycles, verified proper operation. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR 1 W11239857 BELT , and 1 W11395618 CAPACITOR/INTER COIL"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Winsted, Connecticut 06098

Mike K.

Job Details: 01/05/2024

"Cs says has been getting error codes, making loud noises, ran test cycle and wash motor not running, cancelled and drained fine.F7e1, fae2,f9e1, wash motor failure, vent error, long drain. Cleared history.Drain and vent worked in testing.Quoted for sump assy/labor, denied. Collected for service call"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Avon, Connecticut 06001

Mike K.

Job Details: 01/05/2024

"Ice bin will not come out, cs believes there is a large chunk of ice in bin, nothing visible on arrival, but bin will not budge, sent a fill steamer full of steam up bin chute.Was able to remove ice bin, ice had formed under bin and jammed it in. Source was a frozen fill cup on icemaker, cleared fill cup and fill tube. Cleared all ice build up and icemaker not advancing when jumped, could be too warm and allowed to run several minutes and same. Replaced icemaker, advanced and filled and no leaks found.In issue reoccurs preorder valve assembly; dspstn on spec-tagged invntry: 1 W10882923 ICE MAKER"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bristol, Connecticut 06010

Mike K.

Job Details: 01/05/2024

"Unit under 1yr wp warranty per service bench.No errors in history. Went through self test gave f7e3, basket engaged during wash. Turning agitator basket turning with it, went below and shaft not turning when , then broke free and turning, agitator moving separately from basket. Was seized. Ran test cycle again and same error, actuator not switching gears, replaced actuator and completed test, but loud in agitate and spin, bad bearing.Ordering gear case assembly, agitator 2x timeNew actuator installed in unit.Office to contact when parts come up n to schedule 2x time return ; ordrng 1 W11449840 (Gear case assy) and 1 W11510461 (Washplate) and 1 W10752187 (Screw), used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 01/05/2024

"Complaint dishwasher is leaking from the vent and leaking from the right side of the door as well. I found deflector is not in alignment. Customer stated she has never seen steam coming from vent area but when they open the door water pours out. Ordering vent, Enser, deflector and door gasket, Im going to attempt to level the dishwasher out upon return visit. Cabinetry countertops are lower than normal may be unable to level properly. ; ordrng 1 W11483553 (Gasket) and 1 W11649995 (Vent) and 1 W11412300 (Dispenser) and 1 W11545290 (Deflector)"

We serviced a

WHIRLPOOL RANGE

Model WFE510S0AS0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 01/05/2024

Complaint display turned off would not show anything unplugged and unit started working again I could not duplicate customer complaint all elements are working fine all touch ui functions are working fine no error codes in fault history called whirlpool file number. 7738176518 customer stated he had mice jumping out of vents around oven and all over. Before departure. Could have been cause

We serviced a

SPEED QUEEN DRYER

Model LDG30RGS113TW01

Near Franklin, Massachusetts 02038

Aimee

Job Details: 01/05/2024

"Found needs bearing over burner tube, and pullyBelt is goodCwa when speaks to building manager"

We serviced a

LG WASHER

Model WM3400CW

Near Millis, Massachusetts 02054

Aimee

Job Details: 01/05/2024

"Cust cleaned the pump and didnt fully tighten.Found the drain pump clean out not tight, small drips.Gave cust estimate for drain pumpAlso advised a drain pan on second floorCwa if wants pump"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Farmington, Connecticut 06032

Mike K.

Job Details: 01/05/2024

"F8e1 error in history, cleared.Ran diagnostic cycle and found low flow in cold, verified in manual test. Found filter screen clogged on cold water valve, removed and cleaned, tested again and flow now matching hot."

We serviced a

KITCHENAID OVEN

Model KEBS208SSS04

Near Denver, North Carolina 28037

Ryan S.

Job Details: 01/05/2024

"Retuned to install new bake, convect , and thermostat. Installed parts and ran bake 200 in both ovens had avg temp of 205? and 208? verified proper temperature and operation."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Denver, North Carolina 28037

Ryan S.

Job Details: 01/05/2024

Customer complained unit wont start. Upon arrival found unit timer knob was broken and unit want in position to run. Ordering new timer knob and timer. Informed customer office will call when parts come in. ; ordrng 1 W11708423 (Knob) and 1 W11685947 (Timer)

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Denver, North Carolina 28037

Ryan S.

Job Details: 01/05/2024

"Replaced parts ordered. Installed new microwave control board. Still getting f6e8 error and display was on, as getting 14dc to Ui, couldnt find issue called techline, when coming back in found Ui wasnt coming on now and 20aFuse was blown replaced fuse and Ui now not working and fuse is good. and Sr7738173834 ordering new Ui and harnesss.informed customer that office will call when parts come in. ; ordrng 1 W11598165 (Ui console) and 1 W11033422 (Harness) and 1 W11555167 (Harness) and 1 W11578580 (Harness jumper) and 1 W11539494 (Harnes inverter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT371SZBB01

Near Waterbury, Connecticut 06708

Jeremy B.

Job Details: 01/05/2024

Both sections not cooling. Found hood frost pattern but evap fan not running. Replaced and tested all checks ok. ; used 1 WP2315539 (EVAP MOTOR) from stock

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 01/05/2024

Found broken belt. Quoted 29.99 for belt and 199 labor rate. Customer stated that they thought it was covered under warranty and have no form of payment. According to service bench purchase date puts it out of warranty period. No work performed no parts used.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KBS0

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 01/05/2024

"Found unit leaking from the right side door seal. Replaced and retested, all ok. ; used 1 W11483553 (GASKET) from stock"

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Denver, North Carolina 28037

Ryan S.

Job Details: 01/05/2024

"Retuned to replace motor and fan wheel, ran unit after installation, verified proper operation. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM10

Near Cheshire, Connecticut 06410

Jeremy B.

Job Details: 01/05/2024

"Installed new evaporator pulled a vacuum then recharged with 50g of r600a please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11504419 COUPLING 8/7 AL-AL 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Cheshire, Connecticut 06410

Jeremy B.

Job Details: 01/05/2024

Found heavy ice build up on freezer evap. Thawed ice and found loose brown wire at heater secured and all checks ok.

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near Berlin, Connecticut 06037

Jeremy B.

Job Details: 01/05/2024

Dryer taking too long to dry. Found vent clogged. Customer must clean vent. ; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Berlin, Connecticut 06037

Jeremy B.

Job Details: 01/05/2024

Upgraded heater and ran self test al checks ok. ; used 1 W11537778 (HEATER W/NUTS) from stock

We serviced a

WHIRLPOOL RANGE

Model WOD93EC0AS

Near Wethersfield, Connecticut 06109

Mike K.

Job Details: 01/05/2024

"Cannot find a mod/serial tag.Complaint of grease inside door glass. Explained not covered under contract, what it would cost to have us clean and how they could attempt themselves.Also they received a lock error message last time used.F5e1 error in history, lock error. Went into test mode and operated lock multiple times and working fine.Cleared history. If reoccurs preorder appliance manager per tech sheet with lock testing ok, but unit operating properly now."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Springfield, Massachusetts 01109

Roger R.

Job Details: 01/05/2024

Unit giving poor spin performance. Checked found no error codes. Found basket not centered on transmission shaft. Removed spanner nut and recentered basket and reinstalled properly. Unit spinning ok now

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Windsor, Connecticut 06095

Gary V.

Job Details: 01/05/2024

"Inspected and found broken actuator and broken lid lock strike, replaced both parts and cycled,tested fine.; used 1 W11457841 (STRIKE), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near West Hartford, Connecticut 06107

Gary V.

Job Details: 01/05/2024

"Inspected and found slight variation in temps, so I lowered temps in both compartments, also found in diagnostics that ice box fan not running, will order and return. Paid for part, no other charges per Bk.; ordrng 1 W10846539 (Ice box fan)"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 01/05/2024

"Customer complained unit not working, found belt broken, replaced belt from ts. Ran unit through diagnostics all functions working. Verified proper operation. ; used 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Windsor, Connecticut 06095

Gary V.

Job Details: 01/05/2024

"Installed new door and it is warped, not aligned to cabinet. Need to order another door and she will call when part arrives.; ordrng 1 W11023679 (Ff door white)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Windsor, Connecticut 06095

Gary V.

Job Details: 01/05/2024

"Inspected and found terminal came loose at temp selector switch, tightened and tested fine now."

We serviced a

WHIRLPOOL DRYER

Model MGD6230HW1

Near Windsor, Connecticut 06095

Gary V.

Job Details: 01/05/2024

"Installed new ui and harness and acu, cycled and tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Wilbraham, Massachusetts 01095

Roger R.

Job Details: 01/05/2024

Installed new door handle with new screws and mounting studs. This is a continuation of a warranty call. Not sure why its not showing as warranty.

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 01/05/2024

"Retuned to install new motor and control , thermistor and blower wheel. Installed parts and ran unit. Verified heating and sensing properly. Showed customer motor defect. ; dspstn on spec-tagged invntry: 1 279827 MOTOR 1 WP694089 BLOWER WHEEL , and 1 WP8577274 THERMISTOR"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 01/05/2024

Retuned to install Ui and control boards. Reassembled and ran unit after setting up Ui. Verified proper operation.

We serviced a

SAMSUNG REFRIGERATOR

Model RF18HFENBSR/US

Near Easton, Massachusetts 02356

Aimee

Job Details: 01/05/2024

Found needs cover to evaporated and the drain is clogged. Cleared ice under draws.; ordrng 1 DA97-04049D (Drain tube) and 1 DA97-11823A (Cover evap)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 01/05/2024

Found left hand hinge was broken where spring retainer had come apart. Quoted for new hinge and labor. Replaced left side only. ; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Brockton, Massachusetts 02301

Aimee

Job Details: 01/05/2024

"Found the clutch squealing replaced also needs new shocks and the motor is making a lot of noises from over loading.; ordrng 1 W11283592 (Motor) and 1 W11171694 (Suspension), used 1 W10721967 (Clutch) from stock"

We serviced a

BOSCH DISHWASHER

Model SHPM65Z55N/20

Near Clover, South Carolina 29710

Mitch H.

Job Details: 01/05/2024

"Arrived to find dishwasher operating properly. Customer says unit failed to drain one time but after waiting overnight, he hit reset and dishwasher drained correctly. Has run dishwasher multiple times since with no problems. No flashing errors and all functions working properly. Unable to duplicate issue."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 01/05/2024

"Found unit has a broken timer and timer knob. Will need to order both items ; ordrng 1 W11685947 (Timer, Dryer) and 1 W11708423 (Knob)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hartford, Connecticut 06114

Mike K.

Job Details: 01/05/2024

"Unit is under 1yr wp warranty per service bench.Complaint of unit not spinning out. Load in unit. Started a drain and spin cycle. Unit spun out properly.No errors in history. Customer is washing a robe, heavy, with lighter items. Explained to balanced loads"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 01/05/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KBS1

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 01/05/2024

Replaced control and detergent dispenser

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middlefield, Connecticut 06455

Chuck M.

Job Details: 01/05/2024

Customer complaint is that refrigerator is not dispensing water and no ice. Inspected and found Customer had the temp on the control set at FF temp at 34 degrees and freezer at -3 degrees. Reservoir is frozen changed temps . Attempted heat from blow dryer to thaw but ice is too solid. Ordered reservoir and valve. ; ordrng 1 W11482382 (Reservoir) and 1 W11579561 (Valve) and 1 8567668 (Wire Ties)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Middletown, Connecticut 06457

Chuck M.

Job Details: 01/05/2024

Customer complaint is that washer stopped mid cycle. Found error code F9e1 long drain. Inspected and found drain pump wire broken. Repaired temporarily and ordered lower harness. Tested washer and is is working properly. Will contact customer to schedule return visit. ; ordrng 1 W11643701 (Lower Harness)

We serviced a

WHIRLPOOL DRYER

Model WED5300VW0

Near Glastonbury, Connecticut 06033

Chuck M.

Job Details: 01/05/2024

Customer complaint is that dryer is noisy and not heating. Inspected and found worn rollers and idler. Element is open. Quoted P&L. Customer will decide later.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Glastonbury, Connecticut 06033

Chuck M.

Job Details: 01/05/2024

Installed bottom seal and tested. No leaks found.

We serviced a

WHIRLPOOL WASHER

Model LSN1000JT1

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 01/05/2024

Found unit has a bad motor coupler. $24.99 for new motor coupler and $239 labor rate. ; used 1 285753A (DRIVE COUPLING) from stock

We serviced a

GE WASHER

Model GTW330ASK2WW

Near West Springfield, Massachusetts 01089

Roger R.

Job Details: 01/05/2024

Found worn drive belt. Quoted 29.99 for belt wh01x24697 and $239 labor rate to order belt and return to install. ; ordrng 1 WH01X24697 (BELT)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Granville, Massachusetts 01034

Chris B.

Job Details: 01/05/2024

Complaint that the unit is not cycling through correctly. Found bad water valve on the cold side. Replaced part and unit running normal. Did two diagnostic cycles and tested out normal. ; dspstn on spec-tagged invntry: 1 W11038689 VALVE

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Glastonbury, Connecticut 06033

Chuck M.

Job Details: 01/05/2024

Customer complaint is that washer was shaking and drain hose came out. Customer says delivery did not secure hose. Ran diagnostics cycle successfully. Checked suspension and tub ring. Washer checked ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Glastonbury, Connecticut 06033

Chuck M.

Job Details: 01/05/2024

"Customer complaint is that dishwasher leaks. Ran normal cycle and checked for leaks found water getting past gasket and leaks down door panel. Replaced gasket from T/S. One pivot tine is broken. Ordered pivot tine. ; ordrng 1 WPW10082853 (pivot-tine), used 1 W11177741 (GASKET) from stock"

We serviced a

WHIRLPOOL DRYER

Model CED9150GW3

Near Hebron, Connecticut 06231

Chuck M.

Job Details: 01/05/2024

Customer complaint is that dryer runs for 40 minutes for $2. Customer wanted more dry time for price. Adjusted dryer time and additional time setting.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHB2750TD

Near Holliston, Massachusetts 01746

Aimee

Job Details: 01/04/2024

"Found the model number worn off, but serial number was visible. Took photo. icemaker isnt making ice and the mullion on the door is broken and four wheels on lower drawer in refrigerator are broken; ordrng 1 243297613 (Ice maker) and 2 241779401 (Hinges)s and 1 242036307 (Flipper) and 4 242036308 (Wheels draw fridge)s and 1 241779802 (Hinge mullion)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 01/04/2024

Found screw in lint filter housing completely out and tearing clothes. The hole is stripped needs new housing and screw. ; ordrng 1 W10906551 (Lint filter housing) and 2 WP3387230 (Screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Berlin, Connecticut 06037

Jeremy B.

Job Details: 01/04/2024

Icemaker not working. Found switch in off position. Turned in and icemaker powered on but not cycling. Will replace icemaker. ; rqstng P&A on 1 W11284458 (Icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 01/04/2024

Found lower wash arm fell off and plastic melted in heater. Needs new heater and wash arm. ; ordrng 1 W11579565 (Wash arm) and 1 W11537778 (Heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 01/04/2024

Retuned to install part ordered by tech. Installed new filter housing. Verified no leaks and proper operation.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 01/04/2024

Returned to install parts ordered . Installed FL surface burner. Tested burner verified proper operation. ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 01/04/2024

"Cx complaint that the unit unit is still not washing the clothes well. I inspected the unit to confirm the complaint. I found error codes: f0e5 f2e1. I cleared the codes and ran a service cycle, all components passed with no issues. The rotor and slider are in good condition. The cx needs a new unit."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS09

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 01/04/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW2

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 01/04/2024

"Cx complaint that the unit is not completing cycles occasionally. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed but I did notice the basket is more wobbly than normal during the spin cycle. I moved the basket by hand from side to side as well, the basket is worn out at the gearcase shaft and needs to be replaced. The unit needs a new basket, washplate, suspension and hub drive to resolve the issue. Im ordering the parts for the return visit.2; ordrng 1 W10902814 (Washplate) and 1 W10752719 (Basket) and 1 W10528947 (Hub drive) and 1 W11130362 (Suspension)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 01/04/2024

"Cx complaint that the unit is building grey water in the unit when its not being used. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle, all components passed with no issues. I checked the drain tube to the disposal, it has a high loop as needed at the top of the cabinet. However it also had a low dip when it exits the disposal allowing water from the disposal to enter the unit. I corrected the drain tube position and tested the unit for the cx. The unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Bozrah, Connecticut 06334

Amanda R.

Job Details: 01/04/2024

Going from sensing to done capacitor bad replaced tested operation normal ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Enfield, Connecticut 06082

Mike K.

Job Details: 01/04/2024

"F7e5, shifter failure, error in history, cleared. Ran service test and passed fine. Visual inspection of lower unit.Found oil spray on stator and casing. Ordering Agitator, screw and gear case. 2x time.Office to contact when parts come in to schedule return ; ordrng 1 W11550891 (Agitator) and 1 W10752187 (Screw) and 1 W11393685 (Gear case) and 1 W10734521 (Clutch), dspstn on spec-tagged invntry: 1 W11429620 CNTRL-ELEC"

We serviced a

KITCHENAID DISHWASHER

Model Kdfe104hps1

Near Longmeadow, Massachusetts 01106

Mike K.

Job Details: 01/04/2024

"Complaint of not cleaning well. Ran normal cycle, filled fine, wash motor running fine. Cancelled and drained fine.No errors in history, verified movement of both spray arms. Heater operating fine at end of test cycle.Everything testing fine. Not using rinse aid. Suggested using rinse aid, running water at sink until hot before starting dw. Using high temp wash, regular cleaning of filter, making sure nothing is hitting mid level spray arm.Not cleaning dishes before putting into dw, just scraping off"

We serviced a

ELECTROLUX DRYER

Model EFMG517SIWO

Near East Longmeadow, Massachusetts 01028

Mike K.

Job Details: 01/04/2024

"Cs say they can only do half loads, full loads and will not tumble.Can stop tumbling by hand. Belt was replaced by us last August. Belt is not slipping on tub and looks to be in fine shape, no cracks or damage found.Slipping on motor pulley. Found idler arm sticking and it is what adds pressure to belt, loosened idler arm, cleaned and moving freely.Cannot stop tub with arm now in testing.; ordrng 1 134719300 (Belt)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Chicopee, Massachusetts 01013

Chris B.

Job Details: 01/04/2024

Replaced all parts and refrigerator working normal. Ran IM diagnostic test and cycled through correctly.; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC and 1 W11658802 ICE MAKER

We serviced a

FRIGIDAIRE OVEN

Model FFGF3054TSD

Near Chicopee, Massachusetts 01013

Chris B.

Job Details: 01/04/2024

"Complaint that the burners are not lighting up properly. Found bad burners on right rear and front, quoted for parts and labor. Trip fee already collected through the office. Collected parts and labor and waive trip fee into labor. ; ordrng 1 316438400 (X-Large Burner) and 1 316438200 (Small Burner)"

We serviced a

SAMSUNG REFRIGERATOR

Model RFG237AARS/XAA

Near Franklin, Massachusetts 02038

Aimee

Job Details: 01/04/2024

Found the evap fridge block off ice needs new cover evap complete. Also has a error code of 88 88Communication errors Sent estimate for evap cover not main control.Customer not repairing

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Franklin, Massachusetts 02038

Aimee

Job Details: 01/04/2024

Installed new suspension rods complete

We serviced a

GE DRYER

Model GFD14ESSNWW

Near Simsbury, Connecticut 06070

Chuck M.

Job Details: 01/04/2024

Customer complaint is that dryer was not blowing out. Inspected and found moisture inside dryer. Customer has another dryer connected to same exhaust causing moisture in dryer. Removed flex from dryer and found blower is working properly. Informed customer that dryer needs 4 inch ventilation individually.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Windsor, Connecticut 06095

Gary V.

Job Details: 01/04/2024

"Inspected and found ice maker no longer cycling, replaced ice maker again and cycled, filled with water and tested fine. Please allow 48 hours for ice production.; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER and 1 WPW10179146 VALVE"

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near South Windsor, Connecticut 06074

Gary V.

Job Details: 01/04/2024

"Customer concern is leak, cycled unit multiple times and did not detect any leaking at this time. All functions test normal."

We serviced a

JENN-AIR RANGE

Model JDS9860BDB

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 01/04/2024

Found bake mot heating found open element. Needs new.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 01/04/2024

Arrived and pressed cancel button and dishwasher started draining. Entered diag and ran self test then started normal cycle all checks on cant duplicate any problems.

We serviced a

KITCHENAID OVEN

Model KFID500ESS02

Near Glastonbury, Connecticut 06073

Jeremy B.

Job Details: 01/04/2024

Customers complaint is cooktop keep beeping. Found induction control locked up and needs new module. Have to keep resetting power but keeps locking up and freezing. No ETA on parts quoted customer.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 01/04/2024

Left scrubber with customer.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near West Hartford, Connecticut 06119

Chuck M.

Job Details: 01/04/2024

Customer complaint is that washer was noisy. Found washer was not leveled. Leveled washer and Ran washer on normal cycle. Washer checked ok.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near West Hartford, Connecticut 06119

Chuck M.

Job Details: 01/04/2024

"Customer complaint is that dryer is not heating. Tested element, thermostats and voltage. Found 120V from L1 to neutral and 120V from L2 to neutral. No voltage from L1-L2. Electrical issue."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Clover, South Carolina 29710

Mitch H.

Job Details: 01/04/2024

Tested and found heater and all thermal fuses and high limit good. Has correct voltage. Checked and found neutral wire not tight and loosing connection. Secured and tightened all connections. Dryer now operating properly.

We serviced a

LG LAUNDRY CENTER

Model WM3488HW

Near Chicopee, Massachusetts 01022

Roger R.

Job Details: 01/04/2024

"Installed new drain pump and tested, all ok now. ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Chicopee, Massachusetts 01022

Roger R.

Job Details: 01/04/2024

Found unit making a loud screeching noise during counter clockwise agitation stroke. This can only be coming from inside the gear case. Will order new gear case and related parts. return to install. ; ordrng 1 W11454372 (GEARCASE) and 1 W10721967 (CAM KIT)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Springfield, Massachusetts 01105

Roger R.

Job Details: 01/04/2024

"No serial number on unit. Called office and was told they need to contact warranty company to get serial number for unit. Then they call call back for service. No work done, no service performed"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near North Attleborough, Massachusetts 02763

Aimee

Job Details: 01/04/2024

"Installed new , contel ui and pump and tested. There was an error code for door latch. Customer called and said had error with f5 for door latch. He wanted added to order never received messagesWill order new latch; ordrng 1 WPW10653840 (Latch) and 1 Wpw10653840 (Latch), states that autho needed"

We serviced a

ELECTROLUX WASHER

Model EFLS627UIW2

Near Norton, Massachusetts 02766

Aimee

Job Details: 01/04/2024

Installed valve and Tested wash filled cold and hot. Found the disp draw crack and leaking water out dispenser ; ordrng 1 5304514792 (Disp draw) and 1 5304515237 (Disp front)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 01/04/2024

"Customer complained display intermittently changes time, loses time, turns off. Checked power, has proper power and good connection. Replaced control board from pre id parts. Reassembled ran oven to verify proper operation."

We serviced a

SAMSUNG RANGE

Model NE59M6850SS/AA

Near Brockton, Massachusetts 02302

Aimee

Job Details: 01/04/2024

Found front dual burners right left one no circulation low to high Need infi switchesAlso cust stated that burners right dual not hot enoughOrdering ; ordrng 2 DG44-01002A (Dual infi)s and 1 DG47-00064A (Dual burner)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Plainfield, Connecticut 06354

Amanda R.

Job Details: 01/04/2024

Light blew customer replaced light bulb wouldnt come back on replaced control tested night light coming on ; dspstn on spec-tagged invntry: 1 W11182110 CNTRL-ELEC

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Killingly, Connecticut 06239

Amanda R.

Job Details: 01/04/2024

92 draining issue 84 float open 72 motor failure errors unit beeping float switch not plugged in plugged in wont fill started automatic test it started to fill and then drained itself and flashing error 7/2 ; ordrng 1 W11672225 (Control) and 1 W11460946 (Sump) and 1 W11545764 (Float switch)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Thompson, Connecticut 06277

Amanda R.

Job Details: 01/04/2024

Air hammering occurring explained I cannot fix issue they do sell air hammering kits

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 01/04/2024

"Tested and ran diagnostics. RC thermistor shows temp at 32 but refrigerator compartment actually over 50 degrees. Freezer compartment operating properly at -2. Customer says Advanced had been out 3 times but problem not resolved. They replaced evaporator cover assembly but no other parts. Ordering control and evaporator cover. Checked part availability, advised customer that office will call to schedule when parts arrive.; ordrng 1 W11664342 (Control) and 1 W11167902 (Evaporator cover assembly)"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near West Hartford, Connecticut 06117

Chuck M.

Job Details: 01/04/2024

"Customer complaint is that dryer would stop after about 10 minutes. Customer says that when washing a sheet, it would spin out almost dry. Then in dryer it would shut off. Explained sensing dry and timed dry."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 01/04/2024

I replaced filter housing and water inlet tubing kit did not fix found isolation valve is clogged ordering secondary dual valve as a precaution. Replace both upon arrival. ; ordrng 1 WPW10341320 (Dual valve) and 1 WPW10238100 (Isolation valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 01/04/2024

Complaint no ice lights are dim frost in freezer horrible noise. Technical Service Pointer #: W10842568 frost in freezer. Service Pointer #: W11460554 leds I found led in freezer is out I found frost in freezer and ice build up on evaporator in freezer section causing a no cool condition. I found e5 error on ice maker fresh food. Icemaker not working due to cold air not flowing through freezer properly. Customer needs to unplug refrigerator at least 48 hours before re-arrival. Unit needs to defrost freezer evaporator prior to arrival.; ordrng 1 W10864519. (Grey kit) and 1 W11683244 (Led kit 9+3) and 1 W11249952 (Evap mtr assembly fr)

We serviced a

KITCHENAID BELLA

Model KRFC704FPS05

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 01/04/2024

Replaced door gasket unit ran and checked okCall complete

We serviced a

MAYTAG DRYER

Model MED8200FC1

Near Charlotte, North Carolina 28211

Jeff L.

Job Details: 01/04/2024

The unit was squealing really bad found bad idler pulley replaced part with the dryer kit. Unit ran and checked ok; used 1 4392067 (Dryer kit) from stock

We serviced a

GENERAL ELECTRIC WASHER

Model GTW335ASN2WW

Near Thompson, Connecticut 06262

Amanda R.

Job Details: 01/04/2024

Making screeching noise during agitating ; rqstng P&A on 1 WH03X30517 (Shifter) and 1 WH05X24185 (Clutch) and 1 WH03X32097 (Pulley)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Hampton, Connecticut 06247

Amanda R.

Job Details: 01/04/2024

"Not advancing through cycle correctly Shifter fault replaced actuator calibrated unit ran automatic test ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP , used 1 W10913953 (ACTUATOR) from stock"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Chaplin, Connecticut 06235

Amanda R.

Job Details: 01/04/2024

When using top oven for more then 20 minutes the entire unit shuts down on its own customer has video no saved errors ; ordrng 1 W11304099 (Console)

We serviced a

WHIRLPOOL DRYER

Model MED5630HW0

Near Mansfield, Connecticut 06268

Amanda R.

Job Details: 01/04/2024

Replaced parts tested operation normal

We serviced a

WHIRLPOOL ICEMAKER

Model WUI75X15HZ01

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 01/04/2024

Customer complaint is that ice maker is leaking. Inspected and found unit is a gravity drain model ice maker. It does not come with a drain pump. It is not set up for gravity drain. Will check if drain pump kit option is compatible with this model and inform customer. Found drain kit part number 1901A in Service Manual Job Aid W10444925A.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Britain, Connecticut 06053

Chuck M.

Job Details: 01/04/2024

Customer complaint is that FF section is freezing food. Inspected and found tall cartons and containers blocking damper thermistor. Found 2nd shelf in freezer packed and blocking circulation. Advised customer to rearrange items. Damper is noisy and intermittent. Ordered damper. ; ordrng 1 W11236851 (diffuser)

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