We serviced a
WHIRLPOOL WASHER
Model WFW94HEAC0
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
12/13/2023
Throwing error for long drain cleared catch but really nothing in it quoted for new drain pump started clean cycle
We serviced a
WHIRLPOOL WASHER
Model SAV2655AWW
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
12/13/2023
Installed new pump and tested washer now draining properly.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
12/13/2023
Tech was assigned as a helper;
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
12/13/2023
Found unit tripping randomly when using oven. Usually happens shortly after startup then they can reset breaker and it will function normal. Checked all loads are within specifications. And unit ran normally for max current draw was 11.5 Recommended calling electrician
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
12/13/2023
"Got everything off the bottom of Gearcase and took the top apart and finally got agitator off. Once I went to pull the inner basket it was locked up on shaft. I sprayed shaft and inner basket bearing down with super penetrating oil and the 2 would still not come apart. Waited a additional 15 minutes and tried to separate again as the oil had time to set into the gears and bearings. At this point Im rebuilding the whole basket and drive assembly. Customer is upset because of the amount of trips out here. I would not have no way of knowing the agitator was seized up till I got to it. Unit has been disassembled and will not take long to finish repair, will have to bust off inner basket unless the oil works from now till the time we come back.Customer will call in when part arrivesPlease ship basket to customerPart#W11436991(Please schedule asap when customer calls in been down 2 weeks without washer; ordrng 1 W11436991 (Inner basket), dspstn on spec-tagged invntry: 1 W10528947 HUB"
We serviced a
WHIRLPOOL WASHER
Model MCWC465HW3
Near Bristol, Connecticut 06010
Chuck M.
Job Details:
12/13/2023
Arrived to diagnose washer. Customer says they have extended warranty. Informed customer that is technician diagnose washer they would have to pay service fee without authorization from extended warranty. No service fee collected.
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSR
Near Brockton, Massachusetts 02301
Aimee
Job Details:
12/13/2023
"Found frost build up behind crisper draws and towerNeeds new drain tube , water under draws in the fresh food and right door gaskets torn.Put in for 2 slots to steam out evap in fridge.; ordrng 1 DA97-13757A (Evap cntrl) and 1 DA32-00011D (Thirmistor) and 1 DA97-05253U (Gasket) and 1 DA97-04049E (Drain tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Avon, Connecticut 06001
Chuck M.
Job Details:
12/13/2023
Customer complaint is that ice maker fill tube was leaking. Fill tube was punctured. Replaced and tested. No leaks found.
We serviced a
KITCHENAID REFRIGERATOR
Model KSBS25FKSS02
Near Avon, Connecticut 06001
Chuck M.
Job Details:
12/13/2023
Installed filter housing and tested. No leaks found. Showed customer it works. ; dspstn on spec-tagged invntry: 1 WPW10279884 TUBE-WATER
We serviced a
JENN-AIR RANGE
Model JES9900BAF
Near Windsor Locks, Connecticut 06096
Mike K.
Job Details:
12/13/2023
"Cs was hearing a clicking sound that he thought was coming from rf burner. Turned power off/on, used later that night with no issues. Has not reoccurred.Tested ok, but verified sound was the sound it makes when clicking on/off just had no heat at the time and was off. Verified with office that switch is nla. Collected for service call"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS0
Near Avon, Connecticut 06001
Chuck M.
Job Details:
12/13/2023
Installed infinite switch and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 WPW10434452 INFINITE SWITCH
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Farmington, Connecticut 06032
Chuck M.
Job Details:
12/13/2023
Customer complaint is that dishwasher control panel does not respond intermittently. Ran diagnostics and found error code F10e2 vent wax motor electrical problem. During test cycle dishwasher shutdown. Control panel became inoperable and cycle stopped. Ordered control panel and control. ; ordrng 1 W11629914 (Control) and 1 W11622500 (Console)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
12/13/2023
Our replaced all previously ordered parts tested operations dryer is now working fine and starting like it is supposed to. No additional issues found unit is heating just fine.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL00
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
12/13/2023
Complaint lights are on in microwave only user interface will not turn on even after turning the breaker off for over 10 minutes oven has no lights at all Had an electrician. Check the oven to make sure it was wired properly it is. I found molex connector attaching to user interface had become loose. Somehow I unplugged and seated connectors. User interface is now working just fine oven and microwave or heating just fine convection oven and microwave is also heating with oven just fine. use your interface has a red light on the back of it that keeps flashing though. use your interface is extremely sluggish and slow to respond as well. Im ordering a user interface for molex connector issue. Part is on back order Office to call customer when part comes in. ; ordrng 1 W11598173 (Touch module)
We serviced a
LG WASHER
Model WM3670HVA
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
12/13/2023
Complaint 0E error code long drain. No drain. I found complaint. True unit was full of water. Upon arrival. Evacuated system of water. Drain pump making horrible noise. No additional issues found everything else is working just fine.
We serviced a
FRIGIDAIRE OVEN
Model 790.9611440B
Near Stoughton, Massachusetts 02072
Aimee
Job Details:
12/13/2023
"Cust installed parts him self. Wife stated that the Cntrl was beeping and doesnt stop after pre heatNo error codesre tested broil element and bake element and the sensor all good.Pre heated the oven found the relay on broil not closing on pre heat can cancel and shuts offNeeds Cntrl and overlay bad relay; ordrng 1 316557118 (Cntrl) and 1 316419111, states that autho needed"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA00
Near Norfolk, Massachusetts 02056
Aimee
Job Details:
12/13/2023
"Ran through diagnostic no error codes either thirmistor evap and bin.Ran cycle until water filled the reservoir , then ran put water over evaporator and removed the bottom of reservoir toWatch frost build up on plate. Cooling fineThe grid is heating Waited until first batch of ice was made . Ice was 1/2 inch thickWhen fell on grid.Advised customer to run for 24 for first batch of ice Advised not to shut offIf not making ice call"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Ellington, Connecticut 06029
Gary V.
Job Details:
12/13/2023
Techline SR#7738015081. Arrived and found power outlet on wall still miswired and not properly polarized. Advised techline and they advised customer will have to find another servicer. ****Do not send Advantage back out****
We serviced a
KITCHENAID RANGE
Model KEBS107DSS7
Near North Attleborough, Massachusetts 02760
Aimee
Job Details:
12/13/2023
F5e7 door lock Dropped panel found on double red no volts off micro board.Also there burn outs on brd in 2 spotsMicro board not available any more.And latch isnt available
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX10
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
12/13/2023
I replaced all previously ordered parts. I tested operations. No additional issues found everything is now working fine. I cycled icemaker water valve test 97 and icemaker everything cycled fine water filled icemaker just fine.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near North Attleborough, Massachusetts 02760
Aimee
Job Details:
12/13/2023
Cust stated didnt go into spin in the cycle only in drain and spinChecked error codes there was one forF6e3 acu failure communication error Ran diagnostics ran fine Cust running load and txt me after.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Attleboro, Massachusetts 02703
Aimee
Job Details:
12/13/2023
"Cust has leak down left side washerF0E3 over loadedFound leaking at hoses and drain pump, drips; ordrng 1 W10802689 (Hose) and 1 W11553446 (Hose) and 1 W11396717 (Drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
12/13/2023
Installed new heater assy due to a rusting sheath. All okay; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
12/13/2023
Doors not level and drawer and shelve cracked. Was able to level refrigerator the best I could to help level doors. Took pictures off broken shelf and bin will order and replace ; ordrng 1 WPW10370327 (Crisper pan) and 1 WPW10502933 (Shelf) and 1 WPW10486290 (Shelf)
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW01
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
12/13/2023
Customers complaint is cloths coming wetter then normal. Ran diag and all checks ok. Ran drain and spin with extra heavy spin selected. Didnt reach full RPM. Needs new motor control.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
12/13/2023
"Unit still trips breaker when oven is started. Curt noticed it only happens during bake not broil. As DSI board and Main have been changed will order new gas valve with coils. ; ordrng 1 W10861656 (Valve, gas)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near East Longmeadow, Massachusetts 01028
Roger R.
Job Details:
12/13/2023
"Found BAKE, ONE and TWO buttons not responding. Will need a new UI"
We serviced a
WHIRLPOOL DRYER
Model MEDC200XW2
Near Watertown, Connecticut 06795
Jimmy R.
Job Details:
12/13/2023
"Ran dryer and found wile tumbling unit would make a squeaking noise and vibrate, removed drum and found unit full of lint and motor packed with lint. Vacuumed out unit and checked rollers and idler found ok lubed and ran unit threw a cycle, dryer now operating normally. Found wile running unit it was still vibrating checked rear of machine and found venting was off and noise coming from blower, removed blower housing and found lint caught in housing causing vibration removed and unit is now operating to specs"
We serviced a
WHIRLPOOL OVEN
Model GBD307PDS7
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
12/13/2023
"Checked over oven and found unit lights on inside ovens and control beeping when pressing but no display showing up, removed console and tried cleaning ribbon cable but same issue no display. Ohmed out fuse on control and found good checked all wires and unplugged and reconnected but still no display, unit is going to need a new console to fix issue but parts are no longer available, customer will have to replace unit ; ordrng 1 8300441 (Control panel)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, Connecticut 06710
Jimmy R.
Job Details:
12/13/2023
"Tested washer due to unit going off balance and walking on customer checked for errors in diagnostics and found F5e4 lid not open between cycles let unit run thew a calibration and unit went threw properly. Ran unit on a quick wash cycle and found machine spinning and operating normally, advised customer on loading unit with Even wash loads and making sure the unit is balanced advised if there was an issue the unit would be doing it all the time even on an empty cycle. Checked suspension and it is perfect, customer thinks unit is not working right advised to call customer service there not much more we can do when the unit is working correctly if any other issues customer will need a second opinion"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Southington, Connecticut 06479
Jimmy R.
Job Details:
12/13/2023
"Installed all new parts and ran washer thew a wash and spin, checked all operations and unit is now locking and working to specs"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near West Hartford, Connecticut 06119
Chuck M.
Job Details:
12/13/2023
Customer complaint is that range makes random chimes. Ran diagnostics and no error code were present. Could not duplicate issue.
We serviced a
WHIRLPOOL DRYER
Model WCD5090JW0
Near Hartford, Connecticut 06112
Jeremy B.
Job Details:
12/13/2023
Installed new control and dryer not powering on. The start button needs new control and panel. ; ordrng 1 W11544347 (Control UI) and 1 W11527561 (Control) and 1 W11644684 (Comtrol)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
12/13/2023
"Upon arrival lid was latched power was completely often unit would not power on no flashing green LED on board or user interface. I found sensor had completely failed, causing issue loading sensor, also found error codes F3e3 f3e5 I cleared codes performed a DLMS calibration cycle after replacing all previously ordered parts. No additional issues found unit is powering up and washing laundry with no further issues."
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Berlin, Connecticut 06037
Jimmy R.
Job Details:
12/13/2023
"Tested unit and found washer had started to not go threw a wash cycle and was not letting customer start the unit, ran diagnostics and found no errors ran machine thew a auto test cycle and unit went threw as designed, ran a quick wash cycle and found unit banging in the cabinet some, leveled up unit so tub was even let unit finish the wash cycle and all operations are now working to specs"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ09
Near Denver, North Carolina 28037
Ryan S.
Job Details:
12/13/2023
Returned to install part ordered. Installed new blower fan. Ran unit to test function and fan now working properly and verified unit working as designed. ; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
12/13/2023
"Ran washer and found unit had started to bounce off the sides of cabinet again when spinning, checked legs and found level checked tub and found tub wobbling back and forth, removed washplate and found hub warn causing unit to wobble. Replaced hub and recalibrated unit ran a wash and spin and unit is now spinning properly. Advised customer unit will bang when clothes are uneven they will have to stop the unit and adjust clothes advised on loading unit with even wash loads to help with spinning. ; used 1 W10528947 (Hub) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
12/13/2023
"Installed new Gearcase,clutch and slider ran unit thew a calibration and unit went threw properly. Ran a wash cycle and spin cycle all operations now working to factory specs ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near Somers, Connecticut 06071
Gary V.
Job Details:
12/13/2023
"Installed new ff air damper and cycled, tested fine. Previously Paid in full."
We serviced a
KITCHENAID DISHWASHER
Model KUDE20IXSS4
Near Enfield, Connecticut 06082
Gary V.
Job Details:
12/13/2023
"Inspected and found drain pump broken and wash arm broken, replaced drain pump, ****PLEASE MAIL OUT WASH ARM****. Customer will install.; ordrng 1 WPW10320512 (Lower wash arm), used 1 WPW10348269 (DRAIN PUMP) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Enfield, Connecticut 06082
Mike K.
Job Details:
12/13/2023
"Unit will not turn on or respond to any button presses. Tried with and without customer gfi box on outlet. Verified 120vac at outlet. Unit acu with steady slow blinking green light. Disconnected/reconnected harness and same. Unit did go into diagnostics once, showed error code and then unresponsive.F6e2- communication errorOrdering acu, u/I. Office to contact cs when parts come in to schedule return.; ordrng 1 W11400681 (Acu) and 1 W11199207 (Harness) and 1 W11115285 (U/I just panel)"
We serviced a
SAMSUNG WASHER
Model WA50R5200A
Near Plainville, Massachusetts 02762
Aimee
Job Details:
12/13/2023
"Theres only one shock need to order 3 more ; ordrng 3 DC97-16350U (Shocks)s, states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Hartford, Connecticut 06112
Jeremy B.
Job Details:
12/13/2023
Found dryer not powering on. Measured proper power at term block. Found bike wire at motor not plugged in. Secured and tried testing dryer still not powering on needs new console and control. Left new motor on top of dryer in shop. ; ordrng 1 W11331944 (Control panel) and 1 W11565028 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
12/13/2023
Installed all new doors and leveled unit heated door gasket up so they would make a good seal. Checked all operations and unit is working to specs
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Springfield, Massachusetts 01103
Roger R.
Job Details:
12/13/2023
"Found error code F3 indicating a failing oven sensor , replace with new and tested. Unit heated and came up to 350 ; used 1 WPW10181986 (SENSOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Denver, North Carolina 28037
Ryan S.
Job Details:
12/13/2023
"Upon arrival customer didnt have purchase receipt, waited while she looked for it. She couldnt find it then started calling Lowes. Lowes emailed her a copy quickly. Customer complained of no draining. Found drain pump had failed. Replaced from ts. Ran unit after and no leaks detected and unit working as designed and draining properly. ; used 1 W11412291 (Drain pump) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
12/13/2023
"Customer complained unit wont start, user interface is not working. Upon arrival found proper voltage to unit and unit is unresponsive, took off Ui and control board is ok and sending proper dc voltage to UI but UI not working. Ordering new User interface panel. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11413567 (Ui)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
12/13/2023
"Customer complained of leak. Ran unit through service mode, no error codes present. Ran unit through auto test mode and no leaks and all functions working properly, found leak around water valve. Ordering water valve. Scheduled return call for 12-18-23 am. ; ordrng 1 W11513255 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
12/13/2023
"Customer complof different louder noise. Ran unit and when unit is slowing down the tub in reverse gearcase is causing extremely loud grinding nosie, tried replacing cam but noise still present, tub is secured on nut to gearcase, noise is coming from inside gearcase. Gearcase was just installed, and is faulty. Ordering new gearcase, . Scheduled return call for 12-18-23 am. ; rqstng P&A on 1 W11449840 (Gearcase), used 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Charlotte, North Carolina 28262
Ryan S.
Job Details:
12/13/2023
"Upon arrival tried to evacuate system. Foudn no Freon in system. Put on valve and pushed 130 nitrogen . Could hear leak rushing out of somewhere. Went to front of unit and hear leak under freeze above refrigerator and you can physically see the floor of freeze, the plastic raises up from the leaking nitrogen. Big leak in frame. Checked evap no leaks, and around door frame but cant find leak from visible areas leak is big and nitrogen leaks out very fast. Can get bobble test anywhere around door hinges or anything , can only see floor of freezer bowing up from temporarily trapped gas. , called techline to inform unit is not repairable. Informed customer unit is not repairable, someone from whirlpool will contact them with further information on matter. Sr# 7738015505 ; used 1 W11506635 (Process tube) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
12/13/2023
Found 115v coming to washer the control would cut in and out without dropping voltage and then would continuously send power down to the drain pump Ive seen that before. I called into office to order parts and got voicemail to leave message for a call back. This customer will need to be called when parts come inPart#W11627413Part#W11675701; ordrng 1 W11627413 (Control) and 1 W11675701 (Control)
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Longmeadow, Massachusetts 01106
Chris B.
Job Details:
12/13/2023
Replaced part and unit running normal. No leaks detected. 1yr warranty on parts and labor.
We serviced a
WHIRLPOOL WALL OVEN
Model RB100PXK1
Near Springfield, Massachusetts 01118
Chris B.
Job Details:
12/13/2023
Complaint that the oven will not heat up. Found bad heating element. Quoted parts and labor. Replaced part and unit running normal. Great heating. Readjusted the temperature sensor to the back of the wall to the clips.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/13/2023
"Removed air tower, replaced damper. Reassembled, put shelves and drawers back in. Tested, damper operating properly and quietly.; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/13/2023
"Removed and replaced pump/motor, control and latch. Reassembled, tested, all components and functions operating properly. Started cycle, checked for leaks, none. Cancelled cycle, checked for leaks, none."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near York, South Carolina 29745
Mitch H.
Job Details:
12/13/2023
"Tested and found motor cutting off on thermal overload, starts back after motor cools and overload resets. Ordering motor and blower wheel. Checked part availability and scheduled return for 12/18 AM.; ordrng 1 W11549461 (Drive motor) and 1 WP697772 (Blower wheel)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
12/13/2023
"Disassembled washer, removed and replaced gear case, cam, and agitator. Reassembled, ran control calibration. Started quick wash cycle, allowed to fill and confirmed proper operation. Cancelled cycle, drained properly.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Worcester, Massachusetts 01607
Amanda R.
Job Details:
12/13/2023
Called tech support they want running pressures pictures installed control last visit ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near East Hartford, Connecticut 06118
Amanda R.
Job Details:
12/13/2023
Replaced and optimized ff evaporator thermistor ; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Fort Mill, South Carolina 29707
Mitch H.
Job Details:
12/13/2023
"Tested dispenser, found no difference in water flow with filter installed or with filter removed. Flow rate is low. Checked water lines, no sign of pinched or crimped spots. Ordering filter housing and reservoir. Checked part availability, reservoir is special order. Advised customer that office will call to schedule when parts arrive.; ordrng 1 WPW10394053 (Filter housing) and 1 W11613294 (Reservoir)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Indian Land, South Carolina 29707
Mitch H.
Job Details:
12/13/2023
"Removed cooktop, replaced center burner valve, reassembled. Replaced center burner head. Tested, all burners operating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Charlotte, North Carolina 28226
Jeff L.
Job Details:
12/13/2023
Customer states that the unit will not always operate by the UI. customer also states that the unit sometimes does not light up have to wait on it. I have not got the unit to duplicate the complaint and when put into service diagnostic mode there were no fault codes present. Ordering the following parts customer schedule for 12-19-23 pmPart#W11660284Part#W11672039; ordrng 1 W11660284 (UI) and 1 W11672039 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charlotte, North Carolina 28226
Jeff L.
Job Details:
12/13/2023
Customer education on how to operate machine
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
12/13/2023
Found the filter housing cracked and water tubing bent and smashed in places. Gonna order 4 parts to make good repair. Will return 12-20-23 pmPart#WPW10341320Part#WPW10394053Part#WPW10279882Part#WPW10279885; ordrng 1 WPW10341320 (Inlet valve) and 1 WPW10394053 (Filter housing) and 1 WPW10279882 (Inlet tube) and 1 WPW10279885 (Outlet tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Chicopee, Massachusetts 01020
Chris B.
Job Details:
12/13/2023
Replaced part and unit working normal. Good seal at the ff section.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
12/13/2023
Complaint that the unit is not dispensing properly and rust on the shelves and door. Found error code F1E1. Found rust on the both shelves and protective finish on the door is pealing off and rusting out. Will order parts for a return visit. Unit still under warranty. Delivered date 01/14/23. Customer will be calling Whirlpool to verify that they received pics for the issue on the the door.; rqstng P&A on 1 W11412300 (Dispenser) and 1 W11506011 (Control Board) and 1 W10728159 (Lower Rack) and 1 W11672788 (Upper Rack) and 1 W11461694 (Panel Door Stainless Steel)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near East Hartford, Connecticut 06118
Amanda R.
Job Details:
12/13/2023
Leveled unit wanted to know how to pause cycle while it was spinning showed customer how to pause during cycle and rearrange clothing inside basket
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRS25FGWH00
Near Wethersfield, Connecticut 06109
Amanda R.
Job Details:
12/13/2023
Replaced BRacket for micro switches dispensing ice and water but paddles are warped and shield for ice flap is broken took picture
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bolton, Connecticut 06043
Amanda R.
Job Details:
12/13/2023
"Replaced cam still squealing when first starting to spin needs gear case job ; rqstng P&A on 1 W10752283 (Wash plate) and 1 W11454734 (Gear case), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model Prmc2285af
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
12/13/2023
"Complaint not making ice in either zone replace the water filter unit started making ice yesterday in the freezer zone. I found complaint, true and upper icemaker is cracked head unit was covered in ice instead of ice tray, found warpage fracture. And tray unit will need new upper icemaker to fix and ordering icemaker. ; ordrng 1 243297613 (Ice maker upper)"
We serviced a
KITCHENAID RANGE
Model KSEB900ESS6
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
12/13/2023
Replaced glass door and range working normal. Cleared out all the broken glass from inside the oven.
We serviced a
BOSCH WASHER
Model WFMC3200UC/01
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
12/13/2023
Unit not leaking During testing..SUSPECT LEAKING OCCURS WHEN DETERGENT PODS ARE ADDED TO SOAP BOX. THIS MUST BE PLACED INSIDE WASHER BEFORE ADDING CLOTHING. IF ADDED TO DETERGENT BOX POS DO NOT DISSOLVE PROPERLY CAUSING BACK SPLASHING OUT OF DETERGENT BOX
We serviced a
WHIRLPOOL MICROWAVE
Model RMC275PVS00
Near West Hartford, Connecticut 06117
Jeremy B.
Job Details:
12/13/2023
Bake and broil not working relays clicking on but high limit is open needs new. ; used 1 WP9759243 (THERMAL KIT) from stock
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Bessemer City, North Carolina 28016
Ryan S.
Job Details:
12/13/2023
"Customer complained unit not working, found long fill error. Found drain line was not installed properly, was running along floor and outside. Informed customer to raise drain line to top of washer and leave vent area at end of drain line, ran service mode and all functions working. Verified proper operation when picking up drain line."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
12/13/2023
"Complaint dishwasher is leaking on the floor from the right side of the dishwasher right directly onto power box. I found dent behind right hinge, right word tub is glued together is the cause of the leak unit will need new tub to fix. Ordering tub tub will be shipped directly to customer customer to inspect for any damage prior to calling our office. Advised customer to leave unplugged with water turned off. ; ordrng 1 W11409866 (Tub assembly ss)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Indian Land, South Carolina 29707
Mitch H.
Job Details:
12/13/2023
"Tested and ran diagnostics. Found E2 and E5 ice maker errors. Ran test 57, ice maker completed and returned to home position correctly. Ran valve test 45, valve activated and filled properly. Based on error codes, quoted customer for ice maker, heater and control. Saved estimate. Collected for service call on cc."
We serviced a
KITCHENAID DISHWASHER
Model KUDS01DJSS0
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
12/13/2023
Checked and found control board shorted and burnt. Parts are no longer available for this dishwasher. No repairs possible.
We serviced a
KENMORE WASHER
Model ="796.40272900"
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
12/13/2023
"Cs said they had a burning smell, started to take unit apart.Back cover off on arrival, unit is a stator motor so no belt. Basket turns freely, no lingering smell found. Ran unit on quick wash and went through cycle fine.Full speed spin with no issue. No problem found.Sowed cs that basket is out of round and that lead to things getting stuck between gasket and basket, but running fine be there n testing. Collected for service call only"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS2
Near Smyrna, South Carolina 29743
Mitch H.
Job Details:
12/12/2023
"Tested and ran diagnostics. Found F8E4 float switch error. Removed pan, found small amount of water. Cleaned and dried pan, reinstalled pan. Tested, dishwasher now operating properly."
We serviced a
WHIRLPOOL RANGE GAS
Model WFG320M0MS0
Near York, South Carolina 29745
Mitch H.
Job Details:
12/12/2023
"Checked and found backguard loose and moving. Removed cooktop, tightened and secured screws holding backguard. Now secured and tight."
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Manchester, Connecticut 06040
Chris B.
Job Details:
12/12/2023
Replaced part and ran calibration and diagnostic cycle unit running normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near East Hartford, Connecticut 06118
Chris B.
Job Details:
12/12/2023
Complaint that the unit is not washing correctly found bad sump pump and drain hoses are clogged because of wrong installation. Quoted parts and labor. Customer will need to think about it. Collected trip charge. Customer has 7 days to waive trip fee into labor.
We serviced a
WHIRLPOOL DRYER
Model Wed5100hw2
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
12/12/2023
Found felt coming off of rear of drum. Needs new felt kit. ; ordrng 1 280114 (Felt)
We serviced a
WHIRLPOOL RANGE
Model WDE350LVQ02
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
12/12/2023
Left front burner not working. Element getting 240 needs element. ; ordrng 1 W11171119 (Element)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
12/12/2023
Customers complaint is dishwasher leaking. Tested found water at 140 water dripping from right corner. Gasket and bottom door seal slightly worn. Will order and replace. ; ordrng 1 W11483553 (Door gasket) and 1 W11664713 (Bottom door seal)
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Springfield, Massachusetts 01118
Mike K.
Job Details:
12/12/2023
Tech was assigned as a helper;
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
12/12/2023
"Replaced control and harness, ran normal cycle, filled and went into wash fine, cancelled and drained fine. Unit has been working fine since last visit."
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Springfield, Massachusetts 01118
Roger R.
Job Details:
12/12/2023
"Installed new transformer and checked, unit not heating now dire to a failing relay on main board. Will need new control. Ordered control and rescheduled for return ; ordrng 1 W11342846 (Control, main)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Springfield, Massachusetts 01104
Roger R.
Job Details:
12/12/2023
"Found unit cooling but not cold enough to freeze ice cream. Checked frost pattern on evaporator and found weak frost pattern. Unit will need a new compressor and sealed system repair. Ordering parts necessary for compressor replacement. Will return asap to install. ; ordrng 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11580057 (COMPRESSOR R600A) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11506619 (COUPLER 8 NK MS 00) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11504433 (COUPLER) and 1 W11504447 (COUPLER 5/1.8 NR MS00) and 1 R600A (R600A 14.8 OZ) and 1 W11506635 (COUPLER 6 NF MS SV), dspstn on spec-tagged invntry: 1 w11650661 HEATER and 1 WP2315549 EVAP MOTOR"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/12/2023
"Removed oven bottom replaced igniter, pulled oven out, unplugged, removed back, replaced oven control. Reassembled, put oven back, tested. Oven burner now igniting and operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/12/2023
Tested and ran diagnostics. Found chattering noise coming from damper when moving. Ordering damper. Checked part availability and scheduled return for 12/15 PM; ordrng 1 WPW10479155 (Damper)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
12/12/2023
"Checked and found that switch for dishwasher was turned off. Turned switch on, tested, dishwasher operating properly. Customer was not aware that dishwasher was controlled by a switch."
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Charlotte, North Carolina 28226
Jeff L.
Job Details:
12/12/2023
Replaced parts Randy and I spoke about. This should correct the problem with the ice maker as we updated parts per service bulletin. Tim and I reinstalled fridge unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 WP2198677 FITTING 1/4-1/4 and 1 WP2300868 FITTING 5/16-5/16
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs315sdhz08
Near Agawam, Massachusetts 01001
Roger R.
Job Details:
12/12/2023
Found unit has a bad defrost heater and unit not defrosting properly. Also found return air channel foamed in and not allowing air flow into refrigerator. Called whirlpool tech support to determine course of.action tech support said it was non repairable customer is calling whirlpool SR 7738003518
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB05
Near Agawam, Massachusetts 01001
Roger R.
Job Details:
12/12/2023
Installed new crisper shelf and checked all okay
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Chicopee, Massachusetts 01013
Roger R.
Job Details:
12/12/2023
Found no ice in bucket. Ran harvest cycle and that checked ok Check fill cycle that was ok checked freezer temperature and found temperature at 18 degrees with full frost pattern. Replaced freezer sensor and set controls to max cool. ; used 1 W10316760 (THERMISTOR) from stock
We serviced a
LG WASHER
Model WM2016CW
Near Chicopee, Massachusetts 01013
Roger R.
Job Details:
12/12/2023
Found cold water valve leaking when unit is off. Will need new valve ; ordrng 1 5220FR2075L (Valve)
We serviced a
MAYTAG DISHWASHER
Model MDB6769PAW4
Near Charlotte, North Carolina 28208
Robert A.
Job Details:
12/12/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
12/12/2023
Installed all new parts and ran machine threw a wash and a drain checked all operations and unit is now working to proper specs ; dspstn on spec-tagged invntry: 1 W11497943 DRAIN PUMP/W CHOPPER
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW4
Near Plainfield, Connecticut 06374
Amanda R.
Job Details:
12/12/2023
Unit not draining cleaned drain catch tested draining normally