"Tested and ran diagnostics. Found F7E9 and F6E3 error codes. Attempted to run calibration and component tests. No response. Checked and found that rotor screw had come out and rotor had fallen off. Reinstalled rotor, applied locktite to screw and tightened. Ran DLMS calibration and component tests for agitate and spin. All operating properly."

"Checked and found water inlet leaking badly at seam. Unit will not fill correctly due to this. Ran diagnostics, no stored error codes. Unable to test pump/motor due to leak. Ordering inlet. Checked part availability and scheduled return for 3/7 AM. Leaving pump/motor on ticket. Will install on return if needed.; ordrng 1 W11535094 (Inlet assembly), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

"Removed old compressor, when new compressor was removed from box, found that low side tube was bent and appears to be cracked where it enters compressor body. Took picture, returning compressor and reordered new. Checked part availability and scheduled return for 3/6 PM.; ordrng 1 W11547313 (Compressor), dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504416 COUPLER 8.5/6 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506621 COUPLER 6 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

I called Techline to document the issues. I submitted photos to them as well.Sr7738561849

Checked and found no response from keypad. Hitting any key shows F2E1 keypad error. Will need console replaced. Quoted customer for repair and saved estimate. Customer approved repair. Checked part availability and advised customer that office will call to schedule when part arrives. Collected full amount on cc.; ordrng 1 W11232121 (Console)

"Checked and found that seal around glass cooktop has small gouge. Ordering cooktop. Was unable to speak to construction manager. Called, got voicemail. Mailbox full.; ordrng 1 W11178791 (Cooktop)"

"Checked and ran diagnostics, no stored error codes. Heater has out properly. Ran full diagnostics test cycle, all components checked good and heater working correctly. Dishwasher operating as designed."

"Tested and found dishwasher filling properly but pump/motor not starting. Ran diagnostics, found F4E3 motor error. Ordering pump/motor. Checked part availability and scheduled return for 3/6 AM.; ordrng 1 W11613570 (Pump/motor)"

Installed gas valve and regulator Pre heated to 350Complete

"Not get good, open element. Quoted for heater assy/labor. Accepted. Replaced heater assy and unit heating fine.; used 1 DC97-14486A (ELEMENT) from stock"

Complaint having hard time starting unit showed customer need to hold start button until lights go from left to right

F3e1 F9e1 F8e1 f8e3 errors throwing F9e1 error and not draining correctly in the middle of cycle cleared out drain catch

Replaced all parts tested operation normal

Customer has 8 year warranty on unit needs to be dispatched through extended warranty

Replaced motor and blower wheel tested operation normal

Complaint that randomly clothes come out wet not in standing water customer has used normal cycle on medium speed recommended changing speed went over overloading or off balance load customer does rinse and spin if clothes comes out wet and then its fine no errors displayed ; rqstng P&A on 1 5304519503 (Control)

Replaced control turned on unit set temps at recommended

"Replaced evap motor, verified operating no and good flow to the rf section; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR"

Cx complaint that the cooktop burner label print is too faint for her to clearly see. I inspected the unit to confirm the complaint. I found all burners work fine. The cooktop label print is according to designed. She needs to use a flashlight for her to see. However the current print darkness is normal. The unit is working as designed.

"Cx complaint that the dryer gave a loud boom and flash, now it does not work. I inspected the unit to confirm the complaint. I found there was a thermal event at the terminal block. The block and power cord need to be replaced to resolve the issue. Im ordering the parts for the return visit. The cx is responsible for the power cord replacement.; ordrng 1 W11298298 (Terminal cover) and 1 279320 (Terminal block)"

Customer complained unit wont start. Goes from start to done after a few seconds. Ran service error diagnostic and long fill was only error codes. Ran service mode diagnostic and all funtions working but noticed valve making humming noise and valve starting and stopping when it should be on solid. Ordering new valve. No sediment in filters. Scheduled return call for 3-6-24 am. ; ordrng 1 W11513255 (Valve)

"Checked and found freezer evaporator frosted over. Noise coming from evaporator fan hitting buildup. Ran diagnostics, fan, thermistors and heater all checked good. Changed defrost setting to every 8 hours and put unit into forced defrost. Advised customer to let defrost cycle run then turn cooling of and manually defrost freezer. Collected for service call on cc."

"Installed clamps on drain hose. Tested washer on bulky, deep fill cycle. Allowed unit to fill and agitate for several minutes, checked for leaks, none. Canceled cycle, allowed to drain, checked for leaks, none. Washer operating properly."

"Removed and replaced ACU board, reassembled, tested. All functions and lights now operating properly."

"Removed and replaced control and dispenser. Reassembled, tested, dispenser opened correctly and all other functions operating properly."

"Removed and replaced timer and knob. Reassembled, test, timer now rotes correctly and easily. Dryer operating properly."

Complaint that the unit is not turning on and the last time it ran they had a faint smell of burnt. Found poor electrical connections on the load side. Quoted for minor repairs. Replaced wire nuts and extra secured the nuts with electrical tape to have a better hold. Ran diagnostic cycle and all tested properly. Mentioned to the customer to run a few cycles to see it run through properly.

"Inspected and both wash pump and drain pump running loud, and worn out, quoted cost of repairs."

F0e5 off balance f5e3 unlock failure F5e2 lock failure F8e1 valve bellow ripped replaced bellow spin was turned off on normal cycle ; used 1 W11314648 (BELLOW) from stock

"Complaint when revving up to,high speed spin it vibrates a lot and when slowing down from high speed spin it vibrates a lot replaced suspension customer leveled and stabilized unit"

Replaced evaporator fan connector for the wire harness in freezer wasnt connected good loose connection secured connector ; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR

Dishwasher not cleaning ran diag found wash motor error code. Ran self test found no water circulation. Wash motor getting 120vac. Replaced motor sump assy and ran self test all checks ok. ; used 1 W11613479 (MOTOR/SUMP) from stock

"Inspected and found ice maker no longer producing ice, will order and call when part becomes available.; ordrng 1 W11455232 (Ice maker) and 1 W11455388 (Inlet valve)"

"Inspected and found 7-1 fault for no heat, ohmed heater and tested fine. Main acu no longer sending voltage for heat. Will submit estimate.; rqstng P&A on 1 W11305303 (Main acu)"

Replaced separator and verified door closing my fully.

"Inspected and found wash pump getting voltage but not pumping, replaced and cycled,tested fine.; dspstn on spec-tagged invntry: 1 W10805015 MOTOR/SUMP"

Replaced hinges and door switch. Tested and showed customer it works.

"Unit is under 1yr wp warranty per service bench. Getting f8e4 error. Found water in catch tray, cleaned tray, cancelled on dishwasher and ran normal cycle. Filled fine and let run for several minutes empty, verified no leaks. Explained to customer how dish placement can cause leak, how unit catches water and sounds alarm, how to remove tray and clear error.; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"

"Unit is under 1yr wp warranty per service bench.Stacked unit. Removed hot water hose and tested on both off and on position on house valve, no hot water.Not a unit failure. Advised if called again with no water to unit we would have to charge for call.; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT)"

Unit is under 1yr wp warranty per service bench. Broil support had broken while cs was away. Replaced and hanging securely.; dspstn on spec-tagged invntry: 1 W10909479 BROIL SUPPORT

"Complaint of noise at control when oven is on. Cs said it was coming from vent below control, could stop by touching it, but comes back.Turned both ovens on and not making noise today.After preheat to 350 did get some noise. Looks to o be vents vibrating against metal plate below control. Was able to reshape so two do not touch. If continues would replace both vents and support"

"Unit is a gas cooktop. Replaced harnesses, spark module and all burner lighting properly."

Found dryer vent pinched behind unit with the way the room is designed there is no way to put it into position. Advised customer of situation. Tim is calling landlord to let them know situation as well.

"Complaints use your interface will not turn on randomly turns itself off in no matter what we do unplug it doesnt matter user interface will never turn back on then come back in a couple days try and use it and it works midway through the cycle, then cut itself off again. I found control board mocks connector where attaches to use your interface is loose. I found that the drum gasket is also loose. Has fallen off drum completely causing issues with the drum to grind on bulkhead. Will need user interface control, board and drum to fix. drum will be shipped directly to customer customer to inspect and call our office when part comes in.; ordrng 1 W11565020 (Control) and 1 W11378949 (Ui) and 1 W10508188 (Drum)"

"Complaint oven user interface is not functional customer went to press the cancel button, and as she touched the cancel button, the whole thing shut down. I found loose wiring at junction box behind oven thermal event that occurred in junction box. No additional issues was able to wiggle the wire and get everything to work properly, no error codes and fault history upon booting up unit did get warm and test cycle all elements. customer needs electrician cannot service junction box. Customer declined any and all repairs. None needed anyways."

Complaint door pops open during dry cycle usually within the first five minutes of cycle. I found hinges were bent. I adjusted hinges doors now staying closed properly doors now angled at that 10? incline like it should be instead of below 90. No additional issues found no error codes and diagnostic history. Incoming voltage is 123 across black-and-white 123 V across red and white 247 V across red and black Dryer is heating just fine as of right now.

Complaint timer is extremely soft washing machine keeps filling all the time during the middle of a cycle of the same time. The agitator is spinning. Has no resistance when spinning it by hand. customer said she tried to spin timer during the middle of a cycle. when issue occurred.time appears to be functional on normal wash as of now during testing.

"Tested unit ran diagnostic found error F8E4 & F9E2 check Float and drain found some Water in float also found items hitting lower spray arm causing water to spray against the door and drip out onto pan. Check draining issue found filter clogged, clear filter and instructed customer of loading tall items and ran calibration. Unit now working to specs ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP"

Tested unit found customer having trouble with unit banging and going off balance inform and instruct customer on proper loading. Recalibrated unit and secure drain hose from banging against rear of unit . All operations now working as design

Returned to install part ordered. Installed new UI panel. Ran test cycle. Verified proper operation and heating.

"Customer complained unit light not working, ran diagnostics and no error codes present. Ran component activation and door switch good because registered open and closed in diagnostics but light not coming on. Board not sending voltage to light when prompt. Ordering appliance control manager and also ordering halogen bulb due to possible damage from board going out. Unit is under 24 month warranty and is in warranty, scheduled return call for 3-6-24; ordrng 1 W10886919 (Halogen light bulb) and 1 W11325784 (Appliance manager board)"

Customer complained of drain issue. Foudn drain pump harness ripped off. Ordering drain pump and harness. Scheduled return call for 3-6-24 am. ; ordrng 1 W11590868 (Harness) and 1 W11399437 (Drain pump)

Customer complained lid lock not locking. Ran service mode and all functions working. Tried lid lock several times and lid lock misfired once. Inspected lid lock and can see a little damage around plunger. Ordering lid lock. Scheduled return call for 3-8-24 am. ; ordrng 1 W11670519 (Lid lock)

Replaced all parts unit pre heated up to 350 degrees as programmed unit ran and checked okCall complete

"Customer complained of noise when agitating. Found gearcase has slipped a bit causing noise when agitating, checked slider and took slider off and noise is coming from inner shaft . Ordering new gearcase and Washplate and 2xtimeframe. ; ordrng 1 W11449841 (Gearcase), rqstng P&A on 1 2xtimeframe (2xtimeframe), ordrng 1 W10902814 (Washplate)"

Wont start cuts out touch pad. Tested door switches are good but sloppy.Every other open close control says open and close door Tested voltage at the pcb 120Need control and replace door switches.And needs new grill hang by one screw with mover vent Cust buying new because of age

Found needs upper door switches and bracket left switch sticking.Also when close door control says door open.Called safety spoke to Robin @ safty There not covering switches and bracket 7738551203Cust not sure if want to repair

"Cust states has spin 2 times Couldnt get into diagnostics The drain pump isnt taking all water, nothing stuck in pump.Needs pump and Cntrl; ordrng 1 DC97-19289H (Drain pump) and 1 DC92-02393M (Control)"

"F4e3 restricted ventFound the coils bad 2 had no ohmsReplaced and tested complete; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT , used 1 279834 (Coils) from stock"

D36 stuck button reset unit started white hot if continues to throw error would need new Ui

Found RR suspension rod squeaking all needs to be replaced recScheduled for 3-8-24 pmW11130359; ordrng 1 W11130359 (Suspension rods)

Spoke with (Derek) at tech support and we went thru some test and found the resistance on the inlet thermistor was high and concerns of possibly a bad motor. So I ordered what tech support said to make a repair will return 3-6-24 pmWP8577274W11549461WP6927772; ordrng 1 WP8577274 (Inlet thermistor) and 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)

Complaint not drying unit heating and blowing air through vent outside

"Checked over unit and found machine would heat up and start to smell, ran upper oven to 350 degrees and noticed unit giving off a smell of burnt food. Checked oven elements and found something spilled on elements causing it to burn and smell, checked over wires and vents and found vent had been giving off a Smell cleaned vent and advised customer on how clean cycle operates. Also found some mice had been in back of stove advised customer on issue with mice. Heated oven again and unit is now working to specs unit may take time to burn off advised to open windows and let unit run and burn off any last residue"

"Checked Over unit and found machine had been leaking from under unit and coming out of the front removed lower kick panel and found when running water was dripping from center of motor inspected unit further and found motor and sump leaking water due to not sealing anymore unit will need new sump,washer pump,diverter, sensor and clamps will order. Parts tentative p/a ; ordrng 1 WD19X25867 (Sump) and 1 WD19X25700 (Washer pump) and 1 WD19X26398 (Divirter) and 1 WD21X25468 (Pressure sensor) and 4 WD01X10104 (Clamps)s"

Basket came damaged took unit apart film on everything went over soap usage customer has been cleaning washer with affresh ; ordrng 1 W11178227 (Basket) and 1 W11510461 (Wash plate) and 1 W11510462 (Cap) and 1 W11551646 (Hub) and 1 W11614636 (Agitator)

"Ran washer and found unit would fill with water but never wash unit would just buzz, checked actuator and found capacitor leaking and actuator broken and not shifting unit into a spin or wash cycle. Replaced actuator and capacitor recalibrated unit and ran a wash and spin, unit is now washing and working to factory specs ; used 1 W10913953 (Actuator), and 1 W11395618 (Capacitor) from stock"

Replaced UI and Control. Programmed and tested. Washer is working. Showed customer it works.

Customer complaint is that water was not dispensing. Found kink in reservoir. Corrected and tested. Water is working. Showed customer it works. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE

Customer complaint is that left side ice maker gets blocked with ice. Inspect and found water gets past filter. Ordered filter case assembly. P&A. ; rqstng P&A on 1 DA97-21797A (Case Filter Assembly) and 2 ExtraTimeSlots (Extra Time Slots)s

Customer complaint is that washer would not start. Ran diagnostics and found error code F8e1 long drain. Found cold water supply was not turned on. Turned on water and tested. Washer checked ok.

Customers complaint is dishwasher leaking. Ran self test found no leaks. Botdoor seal slightly wrapped. Needs new. ; ordrng 1 W11416362 (Motor sump assy)

Was charging compressor it was pumping then it quit pumping and starting vibration real loud needs another compressor W10832994; ordrng 1 W10832994 (Compressor)

"I replaced all previous parts ordered tested operations no additional issues. Found with washing machine here today. Perform the control board calibration cycle.; dspstn on spec-tagged invntry: 1 W11210459 VALVE(USE ORIGINAL HARNES 1 W11239857 BELT , and 1 W11428524 CAPACITOR"

"I replaced both the ui and main control ui illuminates lights blink goes through steps 1-5 pairing factory wifi and after that sequence is done and I unplug the unit for the 6th time and I plug it back in all lights on ui and control are flashing and in sync with each other I press power button and ui never turns on acts as if it is still unplugged ui buttons are inoperable but lights on back of ui are flashing and still in sync with main control incoming voltage is 124.2 vac black to white at main control molex voltage from black to frame/ ground is 124.2 vac 12.9 vdc across black and red outer ui wiring I can unplug everything except ui from main control board and ui still will not boot up I can place unit on extension cord and unit will still never boot up power buttons still wont work. Ive replaced ui and main control together still nothing. Tried putting original control back on still nothing ui has been replaced 3 times control replaced 2 times. File number 7738555814 went through tested all resistance values at main control with factory everything coming back as perfect. Factory wants us to replace ui and control again starting if it still does not work they may deem unit non reparable. ; ordrng 1 W11543996 (Control), rqstng P&A on 1 W11478519 (Ui)"

Complaint that the unit is powering off intermittently. Ran diagnostic and tested ok. Ran a quick cycle and after 10min. the touch pad turned off. Hard reset and board turned back on but theres a problem with the touch panel. Customer will call Whirlpool for parts and labor approval because in the website shows that electronic parts are covered. Collected trip fee.

Complaint that the unit is leaking water from the bottom front door on the freezer side. Found freezer drainage heavily clogged with ice and debris. Quoted for basic labor. Removed all debris and all ice buildup and drainage working properly. Showed customer the fix and refrigerator working normal.

Complaint that the unit is not detecting the lid shut. Found bad strike. Replaced part and unit running normal. ; used 1 W11457841 (STRIKE) from stock

Customers complaint is washer not starting. Customer is holding down the power button and not pressing g the buttons correctly. Demonstrated proper operation to customer.

Fresh food door gaskets torn. Took pictures needs new. ; ordrng 2 W10830274 (Gasket)s

Installed new pump and leveled machine the best I could tan self test all checks ok. Customer will secure machine so its more level and not rocking.; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP

"Washer randomly not draining. Found 120vac at pump and no blockage. Replaced pump and ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP , used 1 W11399437 (DRAIN PUMP) from stock"

Installed new parts and made an adjustment. The installers never installed the insulation blanket that came with dishwasher. It is part #22 on the parts diagram. Customer to contact Installer so they can provide and install the insulation blanket. All sound normal with upper wash arm .

"Refrigerator making noise. Found Bering icemaker and damper making noise needs new. ; rqstng P&A on 1 W11529245 (Fan), ordrng 1 WPW10196393 (Damper)"

"Inspected and found no fault codes, however unit is only filling with tiny amount of water, checked hose and dome and tested fine, internal pressure fault in main acu, will submit estimate and call.; rqstng P&A on 1 W10581549 (Main acu)"

"Went threw unit and found ice maker had over flowed again leaving the valve on and would not shut down found ice maker cycling valve on and never shutting it off, replaced ice maker and cycled unit several times unit is now filling and operating to factory specs ; dspstn on spec-tagged invntry: 1 DA97-07603B ICE MAKER"

"Inspected and found ice maker broken and needs replacement kit, quoted and they will call."

Customer complaint is that dishwasher vent would drip water when door is opened after cycle. Followed service pointer W11705834 to keep vent open longer. Also customers water is very hot. Advised customer that water should be at 120 degrees.

Customer complaint is that ice maker was not working. Found ice maker seized and out of home position. Tested voltage and voltage is correct. Replaced ice maker and advised customer to allow time for ice production. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER

Replaced part and unit running normal. No leaks detected.

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK and 1 W11513246 CNTRL-ELEC

Removed and replaced main control board. Tested both water and ice dispensers. Both operating properly.

"Complaint when running a hot wash, never feel any hot water Come out cold to the touch. That is normal as the final rinse will use cold water during the final rats. I tested cycles one through three test one and test two are both cold water, inlet valves and test three is the hot water inlet valve hot water is flowing through inlet valve with no issues. I found drain is backing up severely bad Pouring water onto flooring test for when drain pump comes on after only filling the tub less than a quarter of the way full of water. Advising customer to get drain issue rectified. Found lid latch is failing in Door latch, lid latch assembly to fix. No additional issues found with washing machine at this time. F5 e2 only error code in history ; ordrng 1 W11565030 (Latch)"

Complaint that the unit is not working properly. Found bad motor and all rollers and idler pulley needs replacing. Quoted parts and labor. Customer will look into another unit. Collected trip fee.

"Cx complaint that the units oven is not working at all. I inspected the unit to confirm the complaint. I found the cooktop works fine. The bake and broil functions try to ignite but theres no flame. I checked the ignitor harness, both are in good condition and secure. I checked the regulator harness, they are good as well. I checked voltage at the control and dis board. The bake and broil connectors receive 123v from the control (j- 6&7). However the dis board is not sending the voltage to the regulator for either function (j 1&3). The unit needs a new dis board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 WPW10511278 (Spark module)"

Cx complaint that the unit had a thermal event and now does not work.I inspected the unit to confirm the complaint. I found the thermal event started from the control board and has damaged multiple parts. I called WP safety to document the issue and submitted a quote. Sr7738582443

"Arrived and customer had unit pulled out and had damage waivers signed. Installed compressor and ran vacuum and no leaks detected, recharged system and unit started cooling, please allow 24-48 hours for temps to stabilize.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506621 COUPLER 6 NK MS 00 , used 1 876765 (TUBING KIT) from stock"

Found clogged defrost drain and ice build up under evap causing poor cooling. Cleared away all ice and

"Complaint not spinning, laundry out laundry is still soaking wet at the end of the cycle. I found error codes F3e2 inlet water temp fault f0e4 spin limited to max 500rpm by water temperature. I found inlet thermometer has failed on water valve. I replaced water inlet valve assembly. I tested operations no additional issues found today. Everything is now working properly. As of right now I inspected slider clutch gearcase and rotor. No issues found on the lower end as of right now, I cleared fault codes And performed a control board test 52 calibration procedure. ; used 1 W11165546 (VALVE) from stock"

"Tested and ran diagnostics. Found F2E0 keypad error. Oven will heat but is running about 70 degrees off. When set at 350 and control says it has reached temp oven is only about 280. Not sensing properly. Requesting P&A for control, display and sensor. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11295990 (Control) and 1 W11108634 (Display) and 1 W10833885 (Sensor)"