We serviced a
AMANA REFRIGERATOR
Model ASI2175GRW07
Near Tolland, CT 06084
Amanda R.
Job Details:
07/13/2023
Complaint not holding temp in 30-40 based on customer thermometers explained how freezer cools ff section and safe zone for food is 37 to 42 things freezing good lost milk once since purchased normal frost pattern on evaporator showed customer the coldest setting is with all four leds light up
We serviced a
WHIRLPOOL RANGE
Model KFGC558JSS05
Near Union, CT 06076
Amanda R.
Job Details:
07/13/2023
Bake in both ovens not working ignitors not sparking orange and yellow wires going to ignitors not plugged in attached wires tested both ovens lighting
We serviced a
JENN-AIR RANGE
Model WW30430B
Near West Hartford, CT 06110
Ruben C.
Job Details:
07/13/2023
Ordered incorrect part relay board is no longer available cust has to be issued a refund minus service charge did not use parts sending parts back; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Woodstock, CT 06282
Amanda R.
Job Details:
07/13/2023
Not agitating or spinning shifter fault ran automatic test just hums when trying to agitate and spin replaced capacitor tested agitating and spinning ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Woodstock, CT 06281
Amanda R.
Job Details:
07/13/2023
Throwing f27 error code replaced pressure sensor and called tech support to clear code and run test mode started a hot cycle after went over should only be using liquid he detergent two tablespoon and running empty hot cycle to flush basket once a month ; used 1 WPW10448876 (SWITCH-WL) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Woodstock, CT 06281
Amanda R.
Job Details:
07/13/2023
Complaint leaking from behind unit started a regular normal cycle with clothes inside basket let wash for 20 mins advanced to drain and spin cycle couldnt duplicate leak recommended taking pictures and leaving pulled out from under countertop to able to see leak
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Southampton, MA 01073
Mike K.
Job Details:
07/13/2023
"Unit is under 1yr warranty per service bench, customer does not have reciept.Broken belt, worn idler.Replaced with dryer kit, working properly. Unit running while writing notes and hear popping sound, drum not turning, found belt popped off again but also gear on motor broke off. Replaced motor.; used 1 4392065 (DRYER REPAIR KIT), and 1 279827 (MOTOR) from stock"
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Monroe, NC 28110
Jonathan J.
Job Details:
07/13/2023
"Complaint not dispensing, fabric softener softener valve, not getting any pressure to it. Im ordering Valves and Im ordering Dispenser new diverter valves on this specific dispenser. Water pressure is 68 psi.; ordrng 1 W11316256 (Valve) and 1 W11316255 (Valve) and 1 W11524103 (Dispenser)"
We serviced a
KITCHENAID ICEMAKER
Model KRFC704FBS03
Near Monroe, NC 28112
Jonathan J.
Job Details:
07/13/2023
Completely clumpy ice I found ice maker leaking unit will need ice maker to fix. ; ordrng 1 W11557001 (Ice maker)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
07/13/2023
Complaint F7 E2 error code. Dishwasher will not do anything but chime. I found no loose connectors. I did find motor just hums like its locked up unit will need a new motor to fix. I am ordering a control as a precaution as well. unit does have proper voltage getting to it and its properly grounded. ; ordrng 1 W11632707 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
07/13/2023
"I replaced all parts, tested operations at full frost pattern on both evaporators test 4 no restrictions. Found new filter dryer also installed that is UV dyed. I did find additional issue a freezer door leaking air at the bottom of the door. Causing frost to build up on the bottom drawers. Gasket is molded into door. will need door gasket to fix. ; ordrng 1 W10407216 (Gasket grey frz dr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Springfield, MA 01108
Roger R.
Job Details:
07/13/2023
Found ice maker error code E2 for motor lost home position. Tried cycling icemaker with diagnostic tests but unit did not respond. Will neeed new ice maker again. Quoted $197.80 for new ice maker W11658802 and $239 labor. Part was installed over 12 months ago. Charged trip charge only. If repair is desired call office and pay balance due within 7 days.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Watertown, CT 06795
Martino S.
Job Details:
07/13/2023
"Check unit found drum busted Teflon separated drum unable to turn,. ordrng 4 Wpw10314173 (Rollers)s and 1 W10626460 (Drum)"
We serviced a
AMANA DISHWASHER
Model ADB1400AMB0
Near Charlotte, NC 28226
Jeff L.
Job Details:
07/13/2023
Found dishwasher filling with water and draining. Wash motor is getting 120 volts but no operation I have ordered part #W11613570 and will return next Thursday morning 7-20-23; ordrng 1 W11613570 (Sump assembly)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Charlotte, NC 28270
Jeff L.
Job Details:
07/13/2023
Replaced bad evap assembly in fresh food section and replaced drooping heater in freezer section. After replacement of both parts I seen a service bulletin about replacing board as well so that the fan will run longer on the fresh food side. So I need to order part# W11467021 and return when part comes in. I did not see service bulletin on 1st trip. This is on the technician I apologize for the inconvenience.; ordrng 1 W11509095 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Stallings, NC 28104
Jeff L.
Job Details:
07/13/2023
Unit had been unplugged for about a week when I arrived. I plugged unit in I can hear the evap fan motor making a noise which needs to be replaced. The customer said the door alarm was going off in fresh food section continuously but unit was cooling. I also have a good frost pattern compressor is running condenser fan is running. Output of board seems to be normal.. orders fan motor and blade; ordrng 1 W11578030 (Evap fan motor) and 1 WP67006337 (Evap fan blade)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Indian Trail, NC 28079
Jeff L.
Job Details:
07/13/2023
"Found UI flashing and showing white screen I replaced all boards and resolved that issue. When using microwave it sometimes will start and sometimes it will stop during a heating cycle, acts like door has been opened you can push against the door and it starts working again. The door hinges are working correctly, the door is shutting properly. I did find the interlock a little weak and not clicking every time. I ran unit several times getting thru a minute cycle sometimes and sometimes not. The door is not moving during operation I suspect the switch is going bad so I ordered a W10211972; ordrng 1 W10211972 (Interlock switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
07/13/2023
"Customer complained unit not working. Found drain pump electrical line had broken off at pump , needs new harness and pump. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11643701 (Harness) and 1 W11399437 (Pump)"
We serviced a
MAYTAG COOKTOP
Model MER7700LZ2
Near Bessemer City, NC 28016
Ryan S.
Job Details:
07/13/2023
Retuned to install parts ordered. Installed new cooktop and took. Ran all oven eyes to test function. Verified proper operation.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Lincolnton, NC 28092
Mark C.
Job Details:
07/13/2023
Installed new control unit is fully operational.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Dallas, NC 28034
Ryan S.
Job Details:
07/13/2023
"Customer complained unit leaking and noise. Found inner tub is off balance. Tried replacing hub and hub not issue, had to cut off old hub due to screws being corroded. Needs inner tub. Screws to hub, hub and suspension due to damage from inner tub shaking unit. Ordering parts under p&a and Informed customer of job is authorized inner tub will come to home, when part arrives check for damage and call office to schedule return call. ; rqstng P&A on 1 W10528947 (Hub) and 5 WP8533953 (Screw)s and 1 W11172199 (Inner tub) and 1 W11217817 (Suspension), used 1 W10528947 (HUB) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Gastonia, NC 28056
Ryan S.
Job Details:
07/13/2023
"Customer complained of f5 error. Found f5e2, and f5e3 errors. Replaced lid lock from ts. Ran service cycle and all functions working properly. Verified proper operation. ; used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
MAYTAG WASHER
Model mvwc415ew1
Near Gastonia, NC 28052
Ryan S.
Job Details:
07/13/2023
"Customer complained unit not working, hears clicking noise. Found lid lock it working. Replaced lid lock. Found unit working. Found receptacle the unit is plugged into is not hooked up properly, unit is working now but Informed customer to get electrician to properly install receptacle to prevent issue with power in future. Informed customer if issue from receptacle happens in the future warranty wouldnt cover call. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MHW8630HW1
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
07/13/2023
Washing machine will not spin nor drain properly water still in bottom clothing saturation occurs at end of the cycle. I found water valves hot and cold are making loud squealing noise in diagnostics. I found drain pump is not properly draining either I checked suspension suspension. Seems fine F0E5F8E1F9E1 cleared codes. Office call customer when parts come in. ; rqstng P&A on 1 W11316256 (Valve) and 1 W11316255 (Valve) and 1 W11458345 (Pump)
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CB2
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
07/13/2023
"Not heating I replace parts found diode Had failed replace diode as well. No additional issues found.; dspstn on spec-tagged invntry: 1 WPW10693025 MAGNETRON , used 1 W11256462 (DIODE UNIV) from stock"
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
07/13/2023
"I replaced water inlet valves, tested operations ram test number 12 valves are no longer squealing. Water pressure is 60 psi to house. No additional issues found at this time. If customer still has issues it is a defective Dispenser; dspstn on spec-tagged invntry: 1 H2OMETER WATER PRESSURE METER 1 W11316255 VALVE (HOT) , and 1 W11316256 VALVE (COLD)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Lancaster, SC 29720
Jonathan J.
Job Details:
07/13/2023
Complaint unit not cooling properly either zone. I found evaporator fan motor Hadfield I replaced evaporator fan motor evaporator has a full frost pattern on the evaporator itself. Compressor is running. Normally no abnormal noises heard from the compressor.; used 1 WP2315539 (EVAP MOTOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near South Hadley, MA 01075
Mike K.
Job Details:
07/13/2023
"Under 1yr wp warranty per service bench.Unit all frosted up in freezer, water droplets in rf. Found gap between casing and lining at bottom of rf.Took photos and called techline.Sent photos, case being sent up for review. They will contact customer.Sr#7736849854"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near York, SC 29745
Mitch H.
Job Details:
07/13/2023
"Tested and found dishwasher leaking from drain pump. Replaced pump, retested, no leaks. Dishwasher operating properly.; used 1 W10876537 (Drain pump) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near York, SC 29745
Mitch H.
Job Details:
07/13/2023
"Checked and found door switch broken. Replaced switch, tested, dryer operating properly.; used 1 WPW10569603 (Door switch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near York, SC 29745
Mitch H.
Job Details:
07/13/2023
Checked and found condensation on inside and outside of freezer door at top. Checked gasket and found in sealing properly but was able to feel cold spots on outside of freezer door in this area indicating gaps in insulation. Ordering freezer door and gasket. Advised customer that door would ship directly to them and they would need to inspect door and call office.; ordrng 1 W11566705 (Freezer door) and 1 WPW10355585 (Door gasket)
We serviced a
WHIRLPOOL WASHER
Model wtw4855hw3
Near Cheshire, CT 06410
Jimmy R.
Job Details:
07/13/2023
"Tested washer and found unit would never advance in a wash cycle unit would stay in a regular wash never advancing, ran diagnostics and found error F7e5 shifter fault checked shifter and found unit not shifting, replaced shifter and capacitor recalibrated unit and all operations are now working to specs ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR , used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Cheshire, CT 06410
Jimmy R.
Job Details:
07/13/2023
"Tested unit and found machine not freezing staying at 30 degrees, checked evaporator and found frozen over due to not defrosting. Forced unit into a defrost cycle and found unit Turing Heater on manually but not sensing a defrost, checked voltage to sensor and found not power cntrl faulty causing unit to not sense a defrost and over freeze everything will order new cntrl still covered under year warranty ; ordrng 1 W11496886 (Cntrl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near York, SC 29745
Mitch H.
Job Details:
07/13/2023
Removed and replaced freezer door. Tested and ensured door was sealing properly around full perimeter.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Pineville, NC 28134
Mitch H.
Job Details:
07/13/2023
"Tested microwave and ran diagnostics. Tried to run component actuation, could not get and components or functions to work. Can hear relay click on board but not signal out of board. Quoted customer for repair, collected for service call and parts. Ordering control, filter board and thermostat.; ordrng 1 W11568584 (Thermostat) and 1 W11325603 (Control) and 1 W11398764 (Filter board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte, NC 28277
Mitch H.
Job Details:
07/13/2023
"Replaced control board and inverter, tested, compressor will not start, only clicks. Removed old compressor, replaced, charged with nitrogen, checked for leaks, none found. Allowed to sit under pressure for 20 minutes, no loss of pressure. Pulled vacuum, weighed in correct charge of R600. Compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11506619 COUPLER 8 NK MS 00"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Fort Mill, SC 29715
Mitch H.
Job Details:
07/13/2023
"Replaced condenser fan motor and fan blade. Plugged refrigerator n, waited for compressor and fan to start, no unusual noises, operating properly."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Charlotte, NC 28273
Ryan S.
Job Details:
07/13/2023
"Customer complained of intermittent f9e1 error, has PL authorization. Found f9e1 error. Customer said advance has changed control and drain pump, found unit draining but slowly, found clog in drain line. Cleared clog and drained unit a couple times. Unit draining faster now. Verified proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB1
Near Amherst, MA 01002
Mike K.
Job Details:
07/13/2023
"Found leak from third rack mounts, all four gaskets had stuck to original tub, cs still had tub and was able to transfer over, tests fine."
We serviced a
SAMSUNG RANGE
Model NX58K7850SS/AA
Near Berlin, CT 06037
Jimmy R.
Job Details:
07/13/2023
"Tested oven and found unit would get to temp but never hold temp found when coming back on unit would get below 300 come on for one second then shut off cycling fan on and off. Checked oven sensor and found out of range 870 at room temp, will order new sensor,valve and cntrl parts tentative p/a ; ordrng 1 DG32-00004C (Temp sensor) and 1 DG94-00941P (Cntrl assembly) and 1 DG94-00449B (Valve), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Southington, CT 06489
Jimmy R.
Job Details:
07/13/2023
"Tested unit and found fridge leaking water again found water coming from evaporator cover and unit also not cooling in fridge section. Removed evap cover and found evap all iced up, melted all ice and checked cntrl and thermistors wile speaking to tech support we found main control and user interface causing issue with unit defrosting in fridge section, unit would need new main cntrl and user interface to fix issue Ref #7736848655 ; ordrng 1 WPW10739408 (Cntrl) and 1 W11411871 (User interface)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Coventry, CT 06238
Jeremy B.
Job Details:
07/13/2023
Installed new valve. The cold water screen on old valve was clogged with dirt from the well. Recommend customer install filter to help with sediment.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Vernon, CT 06066
Jeremy B.
Job Details:
07/13/2023
Verified DOP. Found washer capacitor leaking and washer not agitating. Replaced and tested all checks ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL COOKTOP
Model WEE510S0FB1
Near Manchester, CT 06042
Jeremy B.
Job Details:
07/13/2023
Installed new panel and control. Tested all buttons responding
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Southington, CT 06489
Jimmy R.
Job Details:
07/13/2023
Installed new console ran unit threw a wash cycle and a spin cycle all operations are now working to factory specs
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LW00
Near Manchester, CT 06042
Jeremy B.
Job Details:
07/13/2023
Light stays on never shuts off. Relay on control stick needs new. ; ordrng 1 W11552018 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Paxton, MA 01612
Chris B.
Job Details:
07/13/2023
Replaced part and unit running normal. Mentioned to the customer to keep an eye on the refrigerator ice for the next few days.; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER
We serviced a
JENN-AIR RANGE
Model JGCP436HL00
Near Denver, NC 28037
Mark C.
Job Details:
07/13/2023
"All burners light within a reasonable amount of time all burners function normally with blue flames no raised or yellow flames. Instructed customer that before ignition small amounts of fuel will exit into the home, the amount is not harmful nor is it a combustion risk."
We serviced a
KITCHENAID RANGE
Model KFDC558JBK01
Near Denver, NC 28037
Mark C.
Job Details:
07/13/2023
Installed new door glass unit is fully operational with no physical damage.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Denver, NC 28037
Mark C.
Job Details:
07/13/2023
Installed new valve unit is fully operational.; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Huntersville, NC 28078
Mark C.
Job Details:
07/13/2023
Door damaged during shipment. Need to reorder and reschedule.; ordrng 1 W11051158 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manchester, CT 06042
Jeremy B.
Job Details:
07/13/2023
Installed new icemaker. Cycled and test all checks ok. ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Huntersville, NC 28078
Mark C.
Job Details:
07/13/2023
Installed new damper and chute. However the trim got damaged upon removal.; ordrng 1 W11087882 (Trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Bristol, CT 06010
Jimmy R.
Job Details:
07/13/2023
"Removed old compressor and found all Freon stuck on low side, replaced compressor crimped in all connections and filled unit with r600, found unit would not cool no frost pattern on evaporator unit restricted. Pumped unit down for some time and refilled unit with r600 found unit now taking the charge and evaporator frosting up. Advised customer to give 24 hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , and 1 W11506619 COUPLER 8 NK MS 00 , used 1 W11506635 (Coupler) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6605MC1
Near West Hartford, CT 06117
Ruben C.
Job Details:
07/13/2023
Checked unit found valves broken replaced valves could not test unit is in porch; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28273
Ryan S.
Job Details:
07/13/2023
"Retuned to install parts ordered by previous tech. Installed new fan, customer had unit pulled out and off when arriving. Installed evap fan and turned on unit. Fan working and frost pattern started. Informed customer to give 24 hours for cooling and ice production to start. Customer didnt speak good English."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Charlotte, NC 28278
Ryan S.
Job Details:
07/13/2023
"Customer complained unit not cooling properly in ref side. Found fan not working properly, running but cutting on and off periodically, causing frost buildup in ref section. Defrosted built up frost and inspected ref section , no other issues. Ordering evap fan assembly , collected 515$ via card. Scheduled return call for 7-18-23 am ; ordrng 1 W11098695 (Evap fan assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Northampton, MA 01060
Mike K.
Job Details:
07/13/2023
"No ice since last repair, no errors for icemaker in diagnostics, ran harvest fine. Also said the other day there was a bunch of water on floor they assumed was from rf. No signs of leaking in water dispensing or in icemaker fill.Ran fill and first time did not, second time it did fill ( was checking fill tube during process. Harvest thermistor did say to warm to harvest. Icebox fan working and thermistor passes. Ice level sensor working.Measured temp in icemaker area, 45, (after working in rf for awhile) turned on max ice and temp dropping as fan kicked on. Couple of minutes was down to 24 and falling.Quoting for valve icemaker and heater. And additional labor. Saved estimate and said was good for 7 days and they will wait and see if unit starts making ice and think on it. No additional labor collected at this time.By time ready to leave water was freezing in ice tray"
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HAWP
Near Easthampton, MA 01027
Mike K.
Job Details:
07/13/2023
"Cs has leaking in rf and fr, ice in bottom of both. Found both drain hose duck bills clogged in rear of unit.Quoted for part/labor.Both flooded out water once removed. If still getting ice would require steaming both Evap drains or cs can leave unit off for day and would clear. Additional $80 labor to steam clear both section; used 1 DA82-01415A (DRAIN KIT) from stock"
We serviced a
GE REFRIGERATOR
Model GDE21ESKGRSS
Near Enfield, CT 06082
Gary V.
Job Details:
07/13/2023
Arrived at 28 Quaker lane in Enfield and resident there said it was wrong address. No answer on phone. Office verified.
We serviced a
WHIRLPOOL DISHWASHER
Model LER5636EQ2
Near Enfield, CT 06082
Gary V.
Job Details:
07/13/2023
"Inspected and found multiple problems, motor overheating, timer no longer advancing and idler belt and rollers all need to be repaired, quoted and they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Marshville, NC 28103
Jonathan J.
Job Details:
07/12/2023
I replaced control I tested operation unit has been cooling fine since last visit no additional issues found or reported.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Marshville, NC 28103
Jonathan J.
Job Details:
07/12/2023
"Complaint power button will not work. Have to slam lid multiple times to get washing machine to turn on. Sometimes 20 or 30 times i found power button is not functioning on user interface. Green light flashing on control. Im ordering control, user interface and lid latch to fix. Issues with connector pins. Parts on back order office to call when parts come in. ; ordrng 1 W11626077 (Control hmi) and 1 W11627413 (Acu) and 1 W11513248 (Latch)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Monroe, NC 28112
Jonathan J.
Job Details:
07/12/2023
Replace parts perform the calibration procedure Tested no out of balance issues after installing new tub in high spin speed everything working fine.tech line file number from previous svccall 7736768890 when I was here last ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454741 GEARCASE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Stanley, NC 28164
Mark C.
Job Details:
07/12/2023
Units fresh food light at the top works intermittently due to a faulty door switch.; rqstng P&A on 1 WPW10515058 (Led) and 1 WP2149705 (Door switch)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Charlotte, NC 28262
Robert A.
Job Details:
07/12/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Charlotte, NC 28213
Robert A.
Job Details:
07/12/2023
Cx complaint that the unit vibrates a lot during the spin cycle. I inspected the unit to confirm thconfirm complaint. I found no error codes. I ran a service cycle and found a lot of shaking during the spin portion of the cycle. I checked the feet and noticed the front left leveling foot came out of place. I secure the position and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Charlotte, NC 28213
Robert A.
Job Details:
07/12/2023
"Cx complaint that the unit occasionally stops tumbling when the unit is on and running. I inspected the unit to confirm the complaint. I ran the unit, the unit heats, tumbles and has decent airflow. I checked the duct exit at the exterior of the home, it does not have a cover but nothing is clogging it either. I let the unit run for 15 min and the issue did not occur. The cx has photos of the issue. Im ordering a control board to resolve the issue.; ordrng 1 W11525997 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, NC 28215
Robert A.
Job Details:
07/12/2023
Cx complaint that the unit is randomly dropping cubes and leaking water from the dispenser area. I inspected the unit to confirm the complaint. The unit is cooling and making ice fine. The separator door intermittent pauses while closing and closes slowly when it does close. The unit needs a new separator to resolve the issue. Im ordering the part for the return visit. ; ordrng 1 W11423781 (Separator chute door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Mint Hill, NC 28227
Robert A.
Job Details:
07/12/2023
Cx complaint that the units FC door is not sealing fully on the left side. I inspected the unit to confirm the complaint. I found the left rail slide slips causing misalignment when the door closes. With the door closed pushing on the left side of the door returns the rail slides to equal alignment. This has to be done every time the door opens. I removed the FC door and found the large bin not in the correct position. The left side was not resting on the track slide but rubbing against the floor the unit not allowing the door to close normally. I corrected the position and tested the unit for the cx. The unit is working as designed.; ordrng 2 W11265130 (Rail slides)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28227
Robert A.
Job Details:
07/12/2023
"Cx complaint that the units door will not close. I inspected the unit to confirm the complaint. I found the door pops open after closing it. I pulled the unit out to check the hinges and other parts. The hinges are good, the issue is the electrical tube to an outlet is running behind the tub not allowing it to go back far enough to be screwed into the counter. When it is screwed in the tub bends not allowing the door strike to align and close the door. The door works fine with the unit pulled out. The electrical tube needs to be run a different route to close the door with the unit installed in place. The panel has scratches and needs to be replaced as well. Im ordering the parts for the return visit. ; ordrng 1 W11613564 (Panel)"
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Charlotte, NC 28211
Robert A.
Job Details:
07/12/2023
Cx complaint that the unit is squealing now. I inspected the unit to confirm the complaint. I did not hear the squealing noise while I let it run for about 5 min. I opened the unit and checked the idler and rollers. 1 roller in the rear seemed to be more worn than others. I lubricated all rollers and idler with appliance grease and tested the unit for the cx. The unit is working as designed. I collected the service call and labor by CC.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Indian Trail, NC 28079
Jeff L.
Job Details:
07/12/2023
Found compressor cutting on and off replaced overload and relay customer said it started cooling then stopped at this time I recommend a compressor and drier filter replacement. Ordered replacement kit for fridge part # WPW10507886Will return next Wednesday 7-19-2023 pm; ordrng 1 WPW10507886 (Compressor kit) and 2 2xframe (2xframe)s
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Indian Trail, NC 28079
Jeff L.
Job Details:
07/12/2023
"Found dryer vent long and pinched. I cut down vent and made a good straight run to the 4 galvanized pipe duct. This home is brand new customer has been here 6 months. I ask if clothes have long dry times and customer said the heavy stuff. I checked operating thermostat,checked safety thermostat,checked the heater, all components were operating normally. I advised the customer that the venting in the home runs up which causes slot of long drying time and other issues. I advised customer the wall cap needs to be checked to see if there is a screen over the 4 exit from wall cap it could be cover with lint and or the pipe in the wall may need to be cleaned out. I advised customer this is a standard practice homeowners have to get into if there dryer vent runs up instead of down. Advised customer to look for dryer vent cleaning companies. I advised customer not to run dryer until venting is checked door and top are getting extremely hot.@"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charlotte, NC 28270
Jeff L.
Job Details:
07/12/2023
Need to also replace rails as they are missing bearings and hard to maneuver and not wanting the door to shut all the way. Gonna leave brackets with customer so they can be installed with rails. When ordered on first visit was thought it was a assembly thats why they werent ordered then. Will return Wednesday 19th in the am.; ordrng 2 W11265130 (Rails)s
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Charlotte, NC 28226
Jeff L.
Job Details:
07/12/2023
Removed oven from wall Replaced inverter/manager board and reinstalled wall oven ran unit thru test mode all operations are normal. Set microwave to 1 minute heated up a glass of water perfectly. At this time unit is running and checked ok.Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Charlotte, NC 28277
Jeff L.
Job Details:
07/12/2023
Replaced roller assembly for 3rd rack. Unit ran and checked ok(Call complete)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Clover, SC 29710
Mitch H.
Job Details:
07/12/2023
"Checked and found inside of freezer frosting up. Customer says door gasket has been replaced twice by another company. Gasket appears to be sealing properly. Customer also says unit is not making ice. Ran diagnostics tests 56, 57, and 45. No ice maker errors. Ice maker completed cycle and returned to home position. Actuated valve, valve buzzing but no water going into ice maker. Per Service pointer W10842568 ordering service kit. Also ordering valve and heater.; ordrng 1 W10864519 (Service kit) and 1 WPW10341329 (Valve) and 1 W11226501 (Heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVD5
Near Gastonia, NC 28056
Mark C.
Job Details:
07/12/2023
Unit will not power on due to a lack of voltage to the machine. Instructed customer to contact an electrician to fix the source voltage issue. And if problems are still present we can reassess the situation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Newington, CT 06111
Ruben C.
Job Details:
07/12/2023
Replaced control and thermistor checked also heater element checked ok advised cust to give 24 hours had to defrost evap; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gastonia, NC 28056
Mark C.
Job Details:
07/12/2023
Customer states unit makes a squealing noise. Found unit to have a metallic grinding coming from the gear case. ; ordrng 1 W11449840 (Trans) and 1 W10721967 (Cam) and 1 W10752187 (Bolt) and 1 W11510461 (Wash plate)
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Gastonia, NC 28056
Mark C.
Job Details:
07/12/2023
Unit is not spinning due to a seized transmission. ; rqstng P&A on 1 W11454741 (Transmission) and 1 W10721967 (Cam) and 1 WPW10006355 (Actuator) and 1 WP3951744 (Agitator)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Gastonia, NC 28056
Mark C.
Job Details:
07/12/2023
Unit has a shorted open outlet thermostat replaced thermostat unit is fully operational.; used 1 WP8577274 (THERMISTOR) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC2
Near Belmont, NC 28012
Mark C.
Job Details:
07/12/2023
Installed new control ran calibration cycle unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Springfield, MA 01118
Roger R.
Job Details:
07/12/2023
Found unit frosted up in freezer again. Ran diagnostics and heater circuit came on and started heating.. will need another new control as this appears defective.; ordrng 1 W11212392 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Longmeadow, MA 01106
Roger R.
Job Details:
07/12/2023
"Found unit erratic temperatures. Recommended changing main board and ui board on front of dispenser. Sr7736836144 ; ordrng 1 W11664342 (Control, elec) and 1 W11574766 (Panel, ui)"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4027EW0
Near Longmeadow, MA 01106
Roger R.
Job Details:
07/12/2023
Found unit had bad idler pulley. Replaced and checked. Okay. ; used 1 279640 (IDLER PULLEY) from stock
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Meriden, CT 06450
Jimmy R.
Job Details:
07/12/2023
"Checked over unit and found where heat vent discolored found something had rubbed up against heater venting and it stuck to it leaking a black file on it, cleaned vent and scrapped away melted item ran dryer and checked heat found heater cycling and temps reading in range. Advised customer this area of the dryer will get discolored its where the heat is coming out this is normal on all dryers all functions are working as designed"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Meriden, CT 06450
Jimmy R.
Job Details:
07/12/2023
"Installed new timer and switch found thermostat had went bad again wile customer was using replaced bad thermostat and cycled unit with cloths, found unit now heating and heat cycling on and off like it should on high heat setting. Let unit run with clothes and all operations are now working to proper specs ; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER , used 1 WP3387134 (Thermostat) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
07/12/2023
Complaint washing machine making an abnormal noise at the beginning of the cycle. And throughout cycle I found drive belt squealing no error codes and fault history no additional noises heard during testing in quick wash cycle or diagnostic cycle. Replaced felt everything working fine. cannot duplicate any other noises. ; used 1 W11239857 (BELT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Agawam, MA 01030
Mike K.
Job Details:
07/12/2023
"Both sections running too warm. Found Evap cover with layer of frost, removed and Evap clogged with frost, but heater area clear. Section Thermistors pass and defrost thermostat closed. Unit does not have a defrost test in tech sheet. Thoroughly Steamed clear Evaporator and verified connections to heater, Evap fan functioning.Possible a door wasnt closed fully causing excessive frost that unit was unable to recover from. Unit is set to 8 hour defrost cycle.Cs to monitor"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Vernon, CT 06066
Amanda R.
Job Details:
07/12/2023
Complaint that jazz board was black and unit started defrosting customer had issue with outlets in kitchen had that resolved it wasnt plugged in when I arrived plugged unit in jazz board came on set temps at recommended and compressor kicked on put water bottle in freezer and explained to wait until that freezes checked outlet it is good customer heard loud noise coming from behind unit top had damper open and close sounds normal
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS3
Near Vernon, CT 06066
Amanda R.
Job Details:
07/12/2023
Replaced cooktop operation normal
We serviced a
KITCHENAID FREEZER
Model KRFC604FSS01
Near South Windsor, CT 06074
Amanda R.
Job Details:
07/12/2023
Ui and dispenser assembly on left ff door not working reset power to unit checked connections at top of door not getting voltage to door unit is cooling and freezing ; rqstng P&A on 1 W11533213 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Ellington, CT 06029
Amanda R.
Job Details:
07/12/2023
Replaced evaporator heater and thermistor operation normal ; used 1 WPW10384183 (THERMISTOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ellington, CT 06029
Amanda R.
Job Details:
07/12/2023
Replaced evaporator heater element set temps at recommended
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB04
Near Tolland, CT 06084
Amanda R.
Job Details:
07/12/2023
Attached pedal t25 Torx screw hole for left side hinge top screw for pedal customer is going to try and get bigger screw but if not we will have to call tech support took picture
We serviced a
WHIRLPOOL OVEN
Model MGT8885XS00
Near West Hartford, CT 06117
Gary V.
Job Details:
07/12/2023
"Arrived and found burner head screws rusted and rotted, attempted to take apart , but screws broke, needs additional parts, customer declined repair. Credit to be issued."
We serviced a
LG REFRIGERATOR
Model LSXS26366S/00
Near Burlington, CT 06013
Ruben C.
Job Details:
07/12/2023
Replaced ice maker advised cust to observe for 24 hours to make ice
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Meriden, CT 06451
Jimmy R.
Job Details:
07/12/2023
"Installed all new parts and ran machine thew a wash and spin cycle, unit went thew and all operations now working to specs"