We serviced a
JENN-AIR COOKTOP
Model JIC4536XS00
Near Farmington, CT 06032
Ruben C.
Job Details: 11/27/2023
Replaced maintop tested operation normal tested burners heating normally
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EWH3
Near Plainville, CT 06062
Ruben C.
Job Details: 11/27/2023
Replaced motor sump assy tested operation normal no leaks detected washing normal draining normal diagnostics check normal
We serviced a
AMANA REFRIGERATOR
Model ARB9058CB
Near South Hadley, MA 01075
Chris B.
Job Details: 11/27/2023
Complaint that the ice maker is not turning off. Ice maker arm is broken. Quoted parts and labor. Will order parts for a return visit. ; ordrng 1 WP628356 (Fill Cup)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Torrington, CT 06790
Mike K.
Job Details: 11/27/2023
"Unit displaying f9e0 off balance pause, error on arrival. Unit was not level, added board under right side legs and leveled to center basket raised drain hose height in standing drain pipe. Ran through diagnostic cycle fine, draining fine. Ran normal cycle through fill and into wash, cancelled and drained fine.Ran drain and spin cycle and went into full speed spin fine..Explained to customer how the unit wasnt level, tested b was resting and n right side panel on arrival, and the error was for unbalanced loads, in which the unit would stop and not finish spinning out. Explained how to rebalance and resume load and how to avoid unbalanced loads."
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near Wethersfield, CT 06109
Chuck M.
Job Details: 11/27/2023
Customer complaint is that oven has condensation. Inspected and found aluminum foil covering the entire bottom of oven. Customer was baking a turkey when water started dripping. Found heat detector broken. Advised customer to use foil slightly larger than cookware. Ordered deflector P&A. ; rqstng P&A on 1 W11369884 (Heat deflector)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Ludlow, MA 01056
Roger R.
Job Details: 11/27/2023
Found unit had foreign object in front drum seal. Removed object and unit working properly
We serviced a
LG REFRIGERATOR
Model LMXS30776S/04
Near Ludlow, MA 01056
Roger R.
Job Details: 11/27/2023
Unit needs a new compressor and sealed system leak. Customer to purchase new unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/27/2023
Complaint unit very slow at making ice not making ice properly. I found low water pressure as the cause of no ice and odd shaped ice. I found unit still has factory filter installed in it clogged water filter filters three months old. Lots of variables can be attributed to life expectancy of water filters. no valve issues. No icemaker issues. No cooling issues found everything is working fine.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/27/2023
Found flood switch tripped and water in leak tray. Removed water. Tested and verified proper operation. No leaks. Water from installation. All functions check ok.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Davidson, NC 28036
Vincent O.
Job Details: 11/27/2023
"Found door not closing properly to activate switches. Must hold door shut for unit to work. No inside light. Electrical buzzing from switches when door is not held shut. Turned of power to unit and advised customer to not use. Customer will contact whirlpool for replacement. ; ordrng 1 W11578578 (Switch kit) and 2 W11598178 (Hinge)s and 1 W10886919 (Bulb) and 1 W11238401 (Transformer) and 1 WPW10128850 (Arm assy) and 1 Rivetgun (Rivet gun), rqstng P&A on 1 2XEXTRA (2XEXTRA)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near East Hartford, CT 06108
Amanda R.
Job Details: 11/27/2023
Drain pump getting power but not draining drain hose is very long needs to be supported up and try to shorten length ; used 1 W10876600 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/27/2023
Found gears stripping during braking and during spin. Order and replace gearcase and motor. ; ordrng 1 W11454741 (Gearcase) and 1 W10890624 (Motor)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/27/2023
Found long fill error causing unit to not complete. Found water bubble stuck in pressure tube causing long fill. Cleared pressure tube. Tested and verified proper operation. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near York, SC 29745
Mitch H.
Job Details: 11/27/2023
"Checked and found frost buildup at top left front of freezer and on door. Inspected gasket, making proper contact around full perimeter. Entered diagnostics, unit doesnt have setting for horizontal mullion heater. No service pointers for this issue. All other tests check good. Ordering freezer door. Advised customer that door will ship directly to them and they will need to inspect for damage and call to schedule return.; ordrng 1 W11681455 (Freezer door)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/27/2023
Dishwasher will not do anything red light inks on user interface. I found control lock. turned on customer had tried to turn off control lock and could not get it to turn off. Customer turned off breaker and was able to run one cycle after turning breaker back on with no issues. I turned off control lock tested operations multiple times no error codes and fault. Diagnostics history. No additional issues found at this time with dishwasher.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near West Hartford, CT 06117
Gary V.
Job Details: 11/27/2023
"Address is 16 brightview dr west Hartford. Inspected and found door hinge broken, replaced and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Windsor, CT 06095
Gary V.
Job Details: 11/27/2023
Installed new ice maker and cycled tested fine.; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Windsor, CT 06095
Gary V.
Job Details: 11/27/2023
Installed new door and tested fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Windsor, CT 06095
Gary V.
Job Details: 11/27/2023
"Inspected and found freezer door not closing causing frost build up, removed frost and adjusted door, cycled and tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/27/2023
"Complaint, not making a loud, grinding noise, popping noise every now and then. Touchscreen keeps glitching out will not keep cycles. Powers itself on and off randomly and chimes throughout the night lid latch by itself randomly as well I have to unplug machine to get it to latch. I found grinding noise is due to cam issue And squeaking noise to strive touchscreen is indeed glitching. Im ordering touchscreen and main control, as well as drive belt and cam. ; ordrng 1 W11543998 (Control) and 1 W11478523 (Ui) and 1 W11239857 (Belt) and 1 W10721967 (Clutch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near East Hartford, CT 06118
Amanda R.
Job Details: 11/27/2023
Customer said did four loads since previous repair and then Same issue starting and then going straight to done shield and belt off reattached belt Legs need to be lowered went over loading amount ; ordrng 1 W11239857 (Belt) and 1 W11409708 (Shield) and 2 W11573574 (Screw)s
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Southampton, MA 01073
Chris B.
Job Details: 11/27/2023
Complaint that the unit is not cycling through correctly. Found bad drain pump. Replaced part and unit running normal. Ran diagnostic test and all ran normal. ; used 1 W11399437 (DRAIN PUMP) from stock
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EBL3
Near South Hadley, MA 01075
Chris B.
Job Details: 11/27/2023
Complaint that the unit is making loud noises while heating. Found bad waveguide. Quoted parts and labor. ; ordrng 1 W11197783 (Wave Guide)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Amherst, MA 01002
Chris B.
Job Details: 11/27/2023
Replaced part and unit running normal. Tested the temperature in the fresh food section and all within range. Mentioned to the customer to keep an eye on the cooling especially the liquids from time to time.
We serviced a
SAMSUNG HOME LAUNDRY - E
Model WA50R5200A
Near Springfield, MA 01109
Roger R.
Job Details: 11/27/2023
Unit not draining properly due to a failing drain pump. Will need to order and return to install. ; ordrng 1 WasherDrainPumpDC31-00187A (Pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Springfield, MA 01108
Roger R.
Job Details: 11/27/2023
"Found control panel delaminated and coming apart. Will need new control and panel and UI board; ordrng 1 W11460962 (User interface), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Springfield, MA 01104
Roger R.
Job Details: 11/27/2023
Checked unit and found all operations normal. Instructed on usage and operation. All checks okay.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ware, MA 01082
Chris B.
Job Details: 11/27/2023
Complaint that the unit is not starting any cycle. Found bad control board. Tried three times to run diagnostics but it would shut down. Verified capacitor and is good. Verified drainage and its good. Tried hard resetting but didnt work. ; ordrng 1 W11170317 (Control Board)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Ware, MA 01082
Chris B.
Job Details: 11/27/2023
Complaint that the unit is has a foul smell and found unbalanced error code. Found piece of clothing underneath the agitator. Quoted for minor repairs. Removed part and cleaned out the area and washer running normal. Collected for minor repairs.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/27/2023
Complaint not spin out laundry properly making a very loud grinding noise. I found noise to be caused by stripped out hub spline. I replaced hub assembly. Performed a control board calibration cycle for instructions with hub. No additional issues found with washing machine at this time.; used 1 W10528947 (HUB) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Charlotte, NC 28226
Jeff L.
Job Details: 11/27/2023
SR# 7737881672 (Bruce)Found the ice maker rake guard broke and ice maker not cycling. The ice maker is level and the unit is level. Per tech support replace ice maker and fill tube.Part#W11629269Part#WP2198677Part#WP2300868Part#W112121662xframe2men; ordrng 1 W11629269 (Ice maker) and 1 Wp2198677 (Qtrxtqr John guess) and 1 WP2300868 (5/16x5/16 JG) and 1 W11212166 (Fill tube) and 2 2xframe (2xframe)s and 2 2man (2 man)s
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Charlotte, NC 28270
Jeff L.
Job Details: 11/27/2023
Found ceramic clip broke in microwave all other operations are normal. Will return Dec 1st PMPART#W10909479; ordrng 1 W10909479 (Clip)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Indian Trail, NC 28079
Jeff L.
Job Details: 11/27/2023
Replaced drain pump control and water valve. All components are working now as required there are no leaks. Unit ran and checked okCall complete ; dspstn on spec-tagged invntry: 1 W11220230 VALVE
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Woodbury, CT 06798
Jimmy R.
Job Details: 11/27/2023
"Checked over unit and found machine leaking water every few cycles when running, checked over unit for leaking and found door bellow on the top half had come undone on the inside causing water to splash randomly then drip out of the front. Fixed bellow and reattached to stop leak cleaned drain holes in bottom and ran unit thew a heavy cycle and a diagnostics cycle, checked for leaking and all operations are now working to specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Clover, SC 29710
Mitch H.
Job Details: 11/27/2023
"Disassembled, removed and replaced freezer evaporator fan motor and blade. Reassembled, tested, operating properly and quietly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Waterbury, CT 06708
Jimmy R.
Job Details: 11/27/2023
"Checked over unit and found unit making noise wile running coming from freezer compartment, checked freezer and found evaporator frozen over causing ice to hit fan and poor cooling for ice maker and freezer. Melted all ice and found defrost not coming on checked power to defrost heater when forcing into a defrost and 18 volts only going to heater from cntrl, unit needs new main cntrl will order and return ; ordrng 1 WPW10675033 (Cntrl)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/27/2023
"Tested and found F1E5 inverter error. Microwave not heating. Pulled oven from wall, removed covers, inspected magnetron chamber. No visible signs of burnt spots or damage. Quoted customer for repair, collected $651.80 for parts on cc. Checked part availability and scheduled return for 12/1 am; ordrng 1 W11346197 (Magnetron) and 1 W11325604 (Inverter) and 2 W10915651 (Waveguide)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/27/2023
"Removed ice box. Removed old adapter and installed new adapter kit. Reassembled, ran fan tests. All operating properly."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/27/2023
"Returned to install spark module, control and ignitor. Reassembled and unit now working properly started bake and unit heating. Showed customer."
We serviced a
MAYTAG RANGE
Model MET8800FZ01
Near Meriden, CT 06451
Jimmy R.
Job Details: 11/27/2023
"Installed all new bake and broil elements installed new control and heated both ovens to 350 degrees. Checked temps in both oven in diagnostics and from a temperature probe both reading are within a few degrees of each other on both ovens, let unit cycle on and off and same temps held on both ovens. All operations are now working to proper specs customer may need a second opinion on oven temps soon to be registering perfect when there"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Cheshire, CT 06410
Jimmy R.
Job Details: 11/27/2023
"Checked over unit and found oven would not heat up to 350 degrees and customer had seen a black burn on back on unit, checked power to unit and 240v present checked over cord and terminal block and found red wire from cord a little melted, cut out bad area and replaced with connector. Checked ovens bake element and found not ohming out element faulty. Replaced burnt bake Element and heated oven to 350 degrees, oven is now getting to temp and operating to proper specs ; used 1 W10779716 (Element) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Mint Hill, NC 28227
Jeff L.
Job Details: 11/27/2023
Correct zip code 28227Found drain hose at sump assembly pinched because the drain hose was pulled tight underneath sink also replaced the pump due to strain out on it without water coming thru. Unit ran and checked ok no leaksCall complete; used 1 W10876537 (Drain pump) from stock
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Charlotte, NC 28277
Jeff L.
Job Details: 11/27/2023
Replaced parts ordered by previous tech unit ran and checked okCall complete
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES0
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/27/2023
Found no voltage to bake element causing long cook times. Order and replace control and element. ; ordrng 1 WPW10586737 (Control) and 1 W10779716 (elmnt-bake)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/27/2023
"Found motor pulley loose causing belt to slip and cause burning smell. Customer also complaining of excessive vibration. Found weak suspension. Order and replace motor, belt, and suspension. Call when parts arrive ; ordrng 1 W10890624 (Motor) and 1 W11239857 (Belt) and 1 W10780045 (Suspension)"
We serviced a
WHIRLPOOL DRYER
Model MED6630HW2
Near Cheshire, CT 06410
Jimmy R.
Job Details: 11/27/2023
"Tested dryer and found display panel just staying with 3 lines and never showing the time or cycle, checked connections for console and found all connections tight an secure. Ran a diagnostics cycle and unit would run step one then shut down and same issue no display, found console faulty. Replaced console and u it is now operating to factory specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Troutman, NC 28166
Vincent O.
Job Details: 11/27/2023
Installed new auger motor and yoke. Tested and verified proper operation. All functions check ok
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP107ESS20
Near West Hartford, CT 06107
Chuck M.
Job Details: 11/27/2023
Customer complaint is that broil element bracket is broken. Bracket received is broken out of the box. Re ordered bracelet. ; ordrng 1 W10909479 (support)
We serviced a
WHIRLPOOL RANGEHOOD
Model KXD4636YSS0
Near Farmington, CT 06032
Chuck M.
Job Details: 11/27/2023
Customer complaint is that down draft does not go down after holding switch for a few seconds. Inspected and found switch faulty. Ordered switch. ; ordrng 1 W11230930 (switch-pb)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/27/2023
Complaint frame has dents in it that holds glass platter shelf platter pocket. No additional scratches dense dings or anything seem on the stainless steel doors or finishes at this time. Part shipped has micro scratches and plastic abrasions in it leaving defective part with customer re-ordering frame. ; ordrng 1 W11549362 (Frame)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Charlotte, NC 28211
Robert A.
Job Details: 11/27/2023
"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found an error code: f7e2. The wash motor does not run. I replaced the sump motor assembly with one from TS, however the sump on my van is not compatible with this unit. I turned the water supply to the unit off as it was. Im ordering the part for the return visit. ; ordrng 1 W11460946 (Sump motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Charlotte, NC 28217
Robert A.
Job Details: 11/27/2023
"Cx complaint that the unit is making weird noises while it runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. I heard the noise during the calibration cycle, the cam needs to be replaced. I replaced the cam with one from TS and tested the unit for the cx. I left the part with the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP , used 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Farmington, CT 06032
Chuck M.
Job Details: 11/27/2023
Customer complaint is that refrigerator was not cooling. Inspected and found compressor tripping off. Replaced start device and compressor is running. Unit is cooling. Advised customer to allow time for unit to stabilize and reach proper temperature. ; used 1 8201786 (OVERLOAD/RELAY KIT) from stock
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Worcester, MA 01610
Angel R.
Job Details: 11/27/2023
Found unit was not getting power to outlet. Flipped breaker and found fuse blown. Will order interlock assembly and fuse.; ordrng 1 W11493414 (Interlock assy) and 1 W10138793 (Fuse)
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Stafford, CT 06076
Angel R.
Job Details: 11/27/2023
Infinity switch needed but in west Springfield office. Will reschedule for Thursday. Left element with customer.; schdld next appmnt for 11/30 THU AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW01
Near Farmington, CT 06032
Chuck M.
Job Details: 11/27/2023
Installed gasket and corrected with blow dryer. Door is closing properly. Found inner left edge of door dented. Took pic. Ordered new door. ; ordrng 1 LW10636232 (dor-fip)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Farmington, CT 06032
Chuck M.
Job Details: 11/27/2023
Installed control and programmed. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
MAYTAG WASHER
Model MVW7232HW1 WE
Near New Britain, CT 06051
Chuck M.
Job Details: 11/27/2023
Customer complaint is that washer is not completing cycle. Ran diagnostics and found error code F0e5 off balance loads. Inspected and found balance ring on basket is loose and basket is out of round. Ordered basket. ; ordrng 1 W11178227 (Basket)
We serviced a
WHIRLPOOL DRYER
Model WED99HEDW0
Near Glastonbury, CT 06073
Chuck M.
Job Details: 11/27/2023
Customer complaint is that drum stopped turning. Dryer was making a bearing noise. Inspected and found belt broken and twisted around motor pulley. Replaced belt and idler wheel. Tested and dryer checked ok. ; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/27/2023
"Attempted to remove wash plate, could not get bolt to loosen. Tried using ratchet and impact driver. Bolt will not break loose. Will have to cut wash plate off and replace bolt. Ordering bolt. Checked part availability and scheduled return for 11/30 am. Left other parts with customer.; ordrng 1 W10752187 (Wash plate bolt), dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10752283 WASHPLATE , and 1 W11393685 GEARCASE"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Monroe, NC 28110
Jonathan J.
Job Details: 11/27/2023
"Complaint unit will not drain water out. I found part of the chopper shredder micro mesh from motor assembly had come apart from motor and inside of drain pump assembly. Locking up drain pump, causing unit to not drain. I am ordering drain pump assembly.; ordrng 1 W11416363 (Pump assembly)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51EC0AS04
Near Monroe, NC 28110
Jonathan J.
Job Details: 11/27/2023
"Model and serial number are missing off of the unit completely. All customer has is an email from the builder with model number. Unit needs two screws to hold the door together at the top and two grommets plastic that have broken free, allowing the oven to not be supported in the wall when door is opened. x2 of W10759525 and x2 of W10828565 parts needed no model serial on the machine we cannot service unit. Unable to verify model serial off of machine directly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Monroe, NC 28112
Jonathan J.
Job Details: 11/27/2023
Complaint cannot remove water filter. I was able to remove water filter and make it so that the water filter can be easily removed without any further issues. No additional issues found everything is working fine no water leaking occurring.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Fort Mill, SC 29707
Mitch H.
Job Details: 11/27/2023
Removed and replaced suspension rods. Also found screw that holds rotor on floor underneath washer. Applied locktite and reinstalled screw. Ran DLMS calibration and tested washer. Operating properly.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Charlotte, NC 28217
Robert A.
Job Details: 11/27/2023
"Cx complaint that the units display gets really hot and turns off occasionally. I inspected the unit to confirm the complaint. I found the oven and all burners work fine, I preheated the unit to 350 it reached the temp with no problems. I allowed the oven to cycled on twice, there were no problems. I noticed the cx had foil covering the vent under the control display. I explained the function of the vent and how blocking it can cause this issue. The unit is working as designed."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Charlotte, NC 28205
Robert A.
Job Details: 11/27/2023
"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found a bad magnetron, I replaced the magnetron and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Charlotte, NC 28269
Robert A.
Job Details: 11/27/2023
"Cx complaint that the unit is making noise during cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues, I ran a diagnostic cycle as well. I ran a normal cycle to help the cx attempt to duplicate the noise, but no strange noises or malfunctioning components were found. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near North Brookfield, MA 01535
Chris B.
Job Details: 11/27/2023
Complaint that the unit is not responding correctly. Ran a diagnostic test found trouble getting the diagnostic test to function properly. Tested touch panel and found keys HEAVY DUTY and SPIN keys not responding. Ran a quick cycle and the water level was higher then normal. Pressure hose is ok. Will order parts for a return visit.; ordrng 1 W11419051 (Control Board) and 1 W11478525 (Panel UI)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Brookfield, MA 01506
Chris B.
Job Details: 11/27/2023
Complaint that the left rear burner is not heating properly. Found burner not heating nor cycling. Replaced all parts and stove working normal. Great heating on all burners and oven.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Bessemer City, NC 28016
Ryan S.
Job Details: 11/27/2023
Found suspension orderd was wrong part listed when looking parts up. Ordering new part. Orderd new part Scheduled return call for 11-4-23 customer to available before then. ; ordrng 1 W11130359 (Suspension)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Thompson, CT 06255
Angel R.
Job Details: 11/27/2023
"Ran diagnostics found F8E1 long fill no other codes. Found clogs in the cold side of intake valve, customer on well water.; ordrng 1 W11210463 (valve)"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Southbridge, MA 01550
Angel R.
Job Details: 11/27/2023
UI panel that was ordered has no electrical components it is just a bare plastic overlay. I would also like to have a new harness as a precaution upon return visit. Will order proper UI.; ordrng 1 W11627516 (UI board) and 1 W11662667 (Harness)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Broad Brook, CT 06016
Gary V.
Job Details: 11/27/2023
"Inspected and found belt and shield broken, replaced belt and remounted shield but needs new shield, will order and return.; ordrng 1 W11409708 (Shield), used 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Enfield, CT 06082
Gary V.
Job Details: 11/27/2023
"Installed new acu and inlet valve, ran component synchronization and cycled thru auto test, tested fine.; dspstn on spec-tagged invntry: 1 W11165546 VALVE and 1 W11429620 CNTRL-ELEC"
We serviced a
KENMORE RANGE
Model ="790.77533800"
Near Enfield, CT 06082
Gary V.
Job Details: 11/27/2023
"Inspected and found multiple problems, all surface burners not igniting and burners and heads need to be replaced, also bake igniter worn out, quoted for igniter and she will call."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Westfield, MA 01085
Roger R.
Job Details: 11/27/2023
Arrived at home and found part needed was not sent out yet. Will need to reschedule for next day. Tuesday 11/28/23Left capacitor at the house and will bring wiring harness upon return visit ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Montgomery, MA 01085
Roger R.
Job Details: 11/27/2023
Installed new console panel due to Mylar delaminated.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Manchester, CT 06040
Amanda R.
Job Details: 11/27/2023
Basket damaged need to reorder left wash plate and cap at house ; ordrng 1 W11178227 (Basket)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Manchester, CT 06040
Amanda R.
Job Details: 11/27/2023
Leaking water from inlet hose being crooked on inlet valve
We serviced a
WHIRLPOOL WALL OVEN
Model JJW2830WS00
Near Manchester, CT 06040
Amanda R.
Job Details: 11/27/2023
F8e0 error when trying to preheat both ovens both cooling fan running now fast enough both cooling fans need to be replaced customer will sign damage waiver ; ordrng 1 WPW10273666 (Fan) and 1 WPW10273667 (Fan)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB2
Near Vernon, CT 06066
Amanda R.
Job Details: 11/27/2023
ComplAint motor louder then normal has run it four times now working normally verified all noises all normal
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Torrington, CT 06790
Mike K.
Job Details: 11/27/2023
"Replaced basket, agitator and gear case assy. Leveled unit. Ran diagnostic cycle and completed fine.; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Gastonia, NC 28054
Ryan S.
Job Details: 11/27/2023
"Returned to install new shocks. Installed shocks and reassembled, ran service mode and no errors and all functions working, unit ramped up to high speed spin with no vibration. Showed customer unit spinning in high speed. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Gastonia, NC 28054
Ryan S.
Job Details: 11/27/2023
"Retuned to install new drain hose and suspension, installed new suspension and when trying to install new lid hinges, found screws were seized in lid. Ordering new lid and 4x screws. Keeping hinges for return call. Informed customer office will call when part comes in. ; ordrng 1 W10842962 (Lid assembly) and 4 WPW10442074 (Lid screw)s"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near McConnells, SC 29726
Mitch H.
Job Details: 11/27/2023
"Disassembled dryer. Removed and replaced blower wheel and drive motor. Reassembled. Tested, dryer operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 11/27/2023
Installed new control and thermistor set temps to recommended settings and advised customer on giving unit 24hrs so temps can regulate and reset to where they should be.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 11/27/2023
"Tested dishwasher and found unit would run threw a wash cycle but never drain water at end, tried to cancel out cycle and pump would run but not drain. Checked drain pump and found water in pump windings replaced pump and checked drain hose for blockage found customers house drain line blocked causing no water to flow advised customer they will need a professional to look at there drain line for the house to clear block, unit is now functioning to proper specs ; used 1 W10876537 (Drain pump) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 11/27/2023
Installed new suspension rods and drain pump and tested complete
We serviced a
MAYTAG WASHER
Model MVW7232HWO
Near Plainville, MA 02762
Aimee Z.
Job Details: 11/27/2023
"F0E3. Over loaded Cust is overloading washer pulled this out before repair. Cleared codes and Installed harness valve and suspension rods , water valve and ran service modeRan 4 towels wet and spun.Advised customer to there over loading washing machine quilts"
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Norfolk, MA 02056
Aimee Z.
Job Details: 11/27/2023
Cleared water found new a drain pumpCwa
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Northbridge, MA 01534
Aimee Z.
Job Details: 11/27/2023
Found Cust had a boil over on cook top and cracked Theres a pot stuck to cook top ; ordrng 1 W11091927 (Black cook top)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near West Hartford, CT 06107
Gary V.
Job Details: 11/22/2023
"Installed new 3way valve and tested for leaks, found none, recharged with 5.5 r134, unit started cooling, please allow 24-48 hours for temps to regulate."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Troutman, NC 28166
Vincent O.
Job Details: 11/22/2023
Found end of bulb stuck in socket. Removed bulb from socket. Bulb bad. Customer will replace bulb themselves. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Mooresville, NC 28115
Vincent O.
Job Details: 11/22/2023
Installed new sump assy and control. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Mooresville, NC 28115
Vincent O.
Job Details: 11/22/2023
Found heater open causing no heat condition. Replaced heater. Tested and verified proper operation. All functions check ok. ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Weddington, NC 28104
Jonathan J.
Job Details: 11/22/2023
"Complaint washer will not do anything. Will not operate. Unit will count down in an end. The cycle clothes will be soaking wet and saturated. It will not spin out will not move. Only makes clunking noises I found rotor boat, completely missing, replaced rotor, bolt inspected rotor and clutch no additional issues. Found everything working fine.; used 1 W10734521 (SLIDER) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Stallings, NC 28104
Jonathan J.
Job Details: 11/22/2023
Complaint F8E4 error code found dishwasher. Drain pump will not turn off. Dishwasher keeps beeping will not start a cycle. I found water in float assembly sudsy water. I found sudden condition inside of dishwasher as well. Also found loose screws all around dishwasher. No additional issues found with dishwasher at this time Found third rack appears to have been leaking at some point in time tighten screws no additional issues found
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Northbridge, MA 01588
Aimee Z.
Job Details: 11/22/2023
F3e3. Temp problem Tested the water hot and cold working fineF0e5. OverloadRan test cycle and ran each component Working as intended.
We serviced a
FRIGIDAIRE OVEN
Model EI30EW45JS3
Near Wrentham, MA 02093
Aimee Z.
Job Details: 11/22/2023
Went to house oven was hot died when using. Explained to cust that needs to be pulled out and is hot.Cant pull it out if hot Called office got them appt for Monday morning .Left and while on phone with office in drive way speaking with Barbra. Husband comes out all huffy explain say thing to him oven is hot and cant pull double oven out while hot.husband starts with attitude and profanities yelling at at me.Screaming to get off his property and cancell appt. Says he told office oven died when cooking.Never going back to house ; saved tckt
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS282LAF0
Near Attleboro, MA 02703
Aimee Z.
Job Details: 11/22/2023
"Found the UI doesnt work . Theres no build up of ice on back or fill tube.Couldnt get ice maker to advance and there no water in ice tray; ordrng 1 5304530931 (UI) and 1 5304530878 (Quad valve) and 1 243297608 (Ice maker), states that autho needed"