"Checked and found that FF evaporator was not running on arrival l emptied and disassembled ff compartment. Removed and replaced evaporator fan cover assembly. Reassembled, tested, evaporator fan operating properly and all functions tested correctly."

Tested and allowed oven to preheat to 350 checking temperature with meter probe. All elements operating properly. Temps all good and accurate. Operating as designed. Collected for service call on cc.

Replaced control display and sensor tested operation normal ran bake cycle normal

Cancelled service did not have correct serial in system unit is a 2022 product

7739492263 checked unit front unit has damage on left side hinges cuasing door to not close and door is off to the right side called techline told cust will have to call Jenn air customer service

Replaced ice maker and harness ice maker called for water immediately advised cust to allow 24 hours for ice production

Replaced lid new lid hits dispenser housing when opened fully this is how old lid broke cant tell if housing warped or top bowing ordering top housing faucet switch and lid screws ; ordrng 1 W11130239 (Housing) and 1 W11174420 (Switch faucet) and 1 W10817363 (Top chrome) and 4 W11404293 (Screw lid)s

Replaced control sensor and thermal fuses tested operation normal ran timed dry normal heating normally; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE and 1 WPW10298258 WIRE HARNESS

"Replaced sump assy and vent assy, ran diagnostic and completed fine."

"Unit is under 1yr wp warranty per service bench. Mullion not always opening fully, causing to hit when closed. No physical failure, but new one definitely has more spring to it and worked better in testing"

"Replaced gear case assy, Washplate, screw, actuator, cam and belt. Also found hub to be worn and replaced that also.Recalibrated and ran self test fine, all functions operating properly. Cs to monitor; used 1 W10324651 (HUB) from stock"

Replaced control and console ran diagnostics normal ran component test normal both waters going in agitating and spinning normally drain in normal

Replaced convect fan motor tested operation normal ran convect bake normal no noise

"Replaced gearcase splutch and agitator actuator broke upon removal replaced actuator tested operation normal ran diagnostics normal; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE , used 1 W10913953 (Actuator) from stock"

Have to cancel service cust does not have bill of sale from rent a center

Checked unit found gearcase making grinding noise and unit will not stop when cycle cancelled ordering gearcase splutch actuator and control unit has 60 months warranty cust will be called to reschedule ; ordrng 1 W10721967 (Splutch) and 1 W11212745 (Actuator) and 1 W11454738 (Gearcase) and 1 W11411581 (Control)

"Found valve is dripping checked for tight water line good Needs new valve solenoid is noisy and isnt closing all wayFaulty valve; rqstng P&A on 1 5304525994 (Valve), states that autho needed"

"New modular home. Confirmed closing date and took pictures of documents. Ran diagnostics, found F4E3 pump error. Removed and replaced pump assembly with1- W11025157 from t/s. Reassembled, tested and checked for leaks. Dishwasher operating properly and no leaks.; used 1 W11025157 (Pump assembly) from stock"

"Checked and found no incoming power to dishwasher. Checked breaker, no breakers tripped. Dishwasher controlled by wall switch. Tried switch, unable to get power to dishwasher. Advised customer that they would need to have wall switch and wiring checked."

Checked and found refrigerator evaporator fan not running. Trying to run but barely moving. Needs evaporator fan. Quoted customer for repair and saved estimate. They are going to discuss tonight and let us know. Collected for service call on cc.

"Ran diagnostics and found errors F7e4 f0e0 F7e1 f7e3 ran a factory cycle and found washer would just sit there never advancing, checked actuator and cam and found actuator would move but cam would stay in place and actuator would jump, checked cam and found cam had split in half causing it to jam up and never move. Replaced cam and actuator due to faulty recalibrated unit and ran several wash cycles, unit is now washing and working to proper specs ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

"Ran washer with clothes and found unit spinning right out no banging nothing, when arrived machine had walked out of where I left it from off balance showed customer that if she hears the unit start to bang she needs to pause unit and adjust clothes then restart this will stop the off balance cycle. Advised unit is perfect and level and operating to specs"

"Checked over unit due to customer had gotten some water on floor coming from fridge, traced leaking line and found coming from valve water line advised customer water line has a pin hole in it and needs to be replaced with new advised to replace line with stainless line this will stop any potential leaks. Checked over cooling and ice maker and found unit filling and cooling to specs"

Return to install icemaker and LED module install parts verified proper operation

"Customers complained of F6 E1 error code confirmed complaint inspected board down slow blinking light harness is connected properly. Reset power code came back unit unit needs new main control board. Quoted repair 470.52 customer denied repair, collected trip be informed customer she can call back within the next couple weeks and trip fee will come out of total repair"

"Customer complained unit getting too hot inspected element element is not grounded to frame proper voltage to unit found faulty thermostat. Replace both run and heating thermostat unit element cycling on and off proper verified proper operation.; used 1 3387134 (), and 1 279816 (THERMAL KIT) from stock"

"Ran unit and found machine filling with water but not washing, ran diagnostics and found error 4-3 wash motor failure. Checked voltage to motor and 120v is present, Replaced sump&motor ran unit threw a wash and drain cycle and all operations are now working to factory specs ; used 1 W11025157 (MOTOR/SUMP) from stock"

"Checked over unit and found ice maker not making any ice checked mold and found no water in mold and unit would not cycle, checked voltage to ice maker and 12.7v to motor ice maker faulty. Replaced ice maker and ran diagnostics ice maker is cycling and filling properly ; used 1 W10873791 (ICE MAKER) from stock"

Installed boards. As soon as powered up the unit started a wash cycle. Tested ok.

Installed new control and tested found vent motor shorting out control during self test. ; rqstng P&A on 1 W11414073 (Vent motor) and 1 W11038734 (Vent tube)

"Need 26mm socket to remove nut in basket for gear case ; saved tckt , states that autho needed"

Checked unit found steam valve calling for water even when unplugged gave cust estimate for valve

Heavy ice build up on fresh food evap. Thawed coil and replaced evap motor and optimized thermistor. ; used 1 W11087438 (EVAP MOTOR) from stock

Washer not spinning out. Found broken actuator. Replaced and ran self test all checks ok. ; used 1 W10913953 (ACTUATOR) from stock

"Replaced water valve and verified getting water in normal, tested in hot and tap cold."

"Installed main acu and powered back on, unit started running and tested fine."

"Replaced parts missing both stops for middle drawer in freezer ; rqstng P&A on 1 W10585150 (Stop) and 1 W10585151 (Stop), states that autho needed"

Replaced the ice bin. Tested cubed and crushed. Tested ok.

Auger motor does not work. Found no voltage to the auger. Broken wire at the bottom of the door. Unable to repair without replacing the door. Quoted to replace the freezer door (white). Customer will reach out to whirlpool. Declined the repair.

Checked unit found right front burner not going to low replaced switch tested operation normal; used 1 Wpw10434452 (Switch) from stock

"Unit is under 1yr wp warranty per service bench. Cs was sent a console and outer door, replaced console, found replacement door is damaged.Receipt shows 6/10/2024. Explained 30 day warranty on cosmetics, so even with door being shipped to them, they would need to go through whirlpool or store which got him last door. Store is arranging for new door to be shipped. When part arrives , cs is to check it and if good have store set up a new whirlpool ticket for us to install."

"Replaced control, main harness and superset chit assy. Compressor and fans running. Cs to monitor"

"Inspected and found compressor running hot and overheating. Unit needs compressor and filter dryer replaced, compressor shows no longer available."

"Inspected and found door not closing properly causing heat to escape, adjusted door and cycled. Tested fine. also advised customer to replace vent line, because it hadnt been serviced in 20 years."

Installed new latch and tested fine.

"Inspected and found ui panel no longer responding properly and concern of poor washing, found pump actuator not shifting, will submit estimate and call.; rqstng P&A on 1 W11231154 (Panel) and 1 W11088846 (Ui facia) and 1 W11665769 (Wash pump)"

"Replaced inverter and fan blade, compressor/fans runnning. Return line getting hot and evap cover starting to get cold. Compressor was not running previously. Cs to monitor, should reach temp in 24 hours."

Mullion between doors hot Compressor hot and condenser fan is slowAlso the dispenser pad switches back to energy mode by its selfAmps good with compressor Needs fans and problem with the control; rqstng P&A on 1 DA92-00625H (Pcb) and 1 DA97-15765C (Condensor fan) and 1 DA97-16668A (Evap fan and cover) and 1 DA92-00627B (Ui)

Installed new control and fan tsta and harness.Fans both running and making ice .Advised if trip again put extension cord other side room If doesnt trip its outlet or breaker.Been running since all week and cooling didnt trip

"Unit is under 1yr wp warranty per service bench. Unit is giving 10-4 error, diverter cannot find position.Replaced sump assy and same error. Ordering control/harness.Office to contact cs when parts come in to schedule return ; ordrng 1 W11629914 (Control) and 1 W11677715 (Harness), dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP"

"Unit has been given errors , believes it was F6e1 display is very dim and hard to read, not responding, cannot go into diagnostics, coming apart along top.Quoted for console/ labor. Possibility would need control but has power to control and led is blinking green.Repair denied, collected for service call only ; dspstn on spec-tagged invntry: 1 W11460962 PANEL-UI"

Replaced switch and unit operating properly

"Found unit having intermittent power off and on, and sometimes wont turn back on, unit heating went able to be used tho. submitting estimate for electronics repair.; rqstng P&A on 1 W11342846 (Control) and 1 Uipanel (W1184551) and 1 Wpw10531156 (Filter board), dspstn on spec-tagged invntry: 1 WPW10693025 MAGNETRON"

Checked unit found glides keeping door one very rough to close ordering glides; ordrng 1 WPW10397636 (Left side glide) and 1 WPW10397635 (Right side glide)

Checked unit ran diagnostics normal no issues with unit tested operation normal cust needs to use hot water for cleaning

Checked unit getting 38 degrees in ref and 1 degree in freezer tested operation normal at this time

Replaced panel found small dent on left side after installing panel reordering panel; ordrng 1 W11625194 (Panel)

"Returned To install parts ordered installed control board inverter board, and Magnatron reassembled and ran microwave unit working as designed"

"Tested unit and found washer would make a lot of noise when washing and when spinning, ran a wash cycle and found unit clunking and scraping checked Gearcase and found stator wobbling and Gearcase leaking oil, Gearcase faulty and causing all noises unit is going to need Gearcase,clutch,slider,rotor and stator, parts tentative p/a ; ordrng 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Clutch)"

Customer complained icemaker not working unit was off upon arrival ran service mode and water not entering unit checked valve valve have 120 V to unit water was going to valve needs new water valve ordering valve scheduled return call for August 1. Customer will not be here until then.; ordrng 1 W10897719 (Valve)

Customer complained after power outage unit UI not coming on confirm complaint replaced UI panel and display board unit still not working found main control board is issue also ordering main control scheduled return call for 7-22-24 due to customer being out of town next week. ; ordrng 1 W11034208 (Oven control board)

"Customers complained of long bake times. Found electrode intermittent. Ordering bake electrode. Schedule return call for 7-18-24 . ; ordrng 1 W11355922 (Electrode , bake)"

"Customers complained unit ui intermittently unresponsive when unit heats up . Upon arrival found no error codes. Found WiFi not hooked up. Got on customers phone and updated unit, it needed an update. Ran unit 425? on both ovens , unit preheated and ui still working. Called techline, techline agreed with findings and results and nothing to add. Verified proper operation.Sr-7739482594"

Customer didnt have the purchase in hand at the moment and will call Costco to get all the information so we can head on out again. Customer prefers not to have the refrigerator checked so they wont have to pay for the trip fee. Couldnt diagnose the unit at the moment.

Complaint that the freezer is not cooling properly. Found the evaporator panel is iced up that is stuck. Will need for customer to defrost the unit completely to be able to access the components. Customer will contact office on Monday to set up a return date. Collected trip fee. Customer needs to contact office within 7 days to be able to waive trip fee into labor if needed.

Complaint that the dryer is not heating properly. Found bad heating element. Quoted parts and labor. Replaced parts and dryer heating properly. 1yr warranty on parts and labor.; used 1 WP8544771 (ELEMENT) from stock

Complaint that the bottom grill trim is broken off. the right hinge of the door was not properly seated and when they opened the door it broke the vent Will order new part for a return visit. ; ordrng 1 W11598202 (Bottom Grill Vent)

Door and console have micro swirls in them replaced both recommended using micro fiber to clean surfaces

Call the office and talked to Barbara M. to double check the date on the closing and its all valid and clear for repairs. Replaced part and unit working properly.

Replaced all parts and refrigerator door working properly. 1yr warranty on parts and labor.

Complaint that the unit is frosting up again. Call office to verify if theres a trip charge because customer mentioned that the office said they only should pay if theres a parts and labor included. Customer wasnt told about an additional trip charge. Customer will call Whirlpool about the existing problem with the fridge that its a non-repairable part. Tried to explain the situation but customer could not pay again. Please contact customer to better explain the situation.

F5e2 f2e1 lid broken on left side causing door latch not to catch lid if push down on lid it catches quoted for new lid ; dspstn on spec-tagged invntry: 1 W11220230 VALVE

Replaced sump tested operation normal

Not draining sock stuck in drain pump removed tested operation normal

Replaced door gasket and door still not closing customer ok with it unit works

Right top ff section led bad replaced and cleaned condenser coils ; dspstn on spec-tagged invntry: 1 W11043014 BULB LED

Not filling drains and wash motor coming on mouse chewed wires going to inlet valve quoted for wire harness

Found leaks from bottom seal and needs gasket .Found the seal at bottom of the door only comes with iner doorCust speaking to husband first.

"Still have the error codes E 5 thirmistor in ice maker. Filled with water and Ice was gone when filled.Ran harvest ice maker moving noisyFan is running and Filled with water ice maker No read light at emitter. And tested door switch left switch isnt working Want new ice maker with me thirmister in ice maker; rqstng P&A on 1 W11123941 (Door switch) and 1 W10870822 (Emitter right) and 1 W10898445 (Emitter left) and 1 W11658802 (Icemaker), states that autho needed"

"Installed new gasket , put paper towels across front . Then ran dishwasherUntil 5 mins after first drain. No leaks; O-emld tckt"

Washer randomly making grinding noises. Found washer sitting in a drain pan and the drain line is hooked up at the center of pan. With a heavy load the washer pulley will hit the top of the drain pipe and make noise. Adjusted the feet all the way out so washer sits higher and cleares the drain.

Compressor tripping off on overload needs new compressor. ; ordrng 1 W11557425 (Compressor)

Installed new compressor and UV filter drier. Pulled vacuum then recharged with 5.24oz of r134a please allow 24hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

Complaint dryer takes two or more cycles to dry clothing is getting very hot. I tested dryer cycle temperatures are 225? dropping down to 138? is not pulling dryer vent test kit card off. Flap outside is not opening either while dryer is running. Venting restriction found. Dryer is heating and operating normally as of right now unit not getting proper airflow to dissipate moisture outside like it is supposed to moisture trapped heat is staying trapped inside of drum of dryer. due to venting issues.p; used 1 W11224254 (VENT TEST KIT) from stock

Complaint unit making a thumping noise. I found baffle come unscrewed or was not properly secured from the factory. I tightened baffle attaching to drum tested operations. No further issues found with dryer today no more abnormal noises.

Complaint not making ice in upper ice maker made about a dozen cubes then stopped. I found fill tube heater was not secured to fill tube at ice maker box. I properly secured tape heater applied insulation material per tech line tested operation verified unit is producing a full thick frost pattern across evaporator core. Tested water flow heard lower ice maker dump ice and fill with water without placement into diagnostics moved a few items that were hindering freezer door from closing all the way to customers chest freezer no further issues found at this time no defrost or cooling issues reported by customer.

"Tested and ran diagnostics. FC thermistor at 0 degrees, RC thermistor at 48 degrees. Found ice buildup on RC evaporator. Per Service pointer S27311, ordering fan cover assembly and control board. Checked part availability and scheduled return for 7/19 AM. Collected for service call on cc.; ordrng 1 W11167902 (Evaporator cover) and 1 W11333076 (Control) and 1 2Xtime (2X time)"

Arrived and attempted to replace ice door. Found that wrong pert was ordered. Reordering correct part. Checked availability and scheduled return for 7/18 AM ; ordrng 1 W11189145 (Ice door)

Installed new lid lock and tested all checks ok.

Icemaker not cycling but getting power. Installed new icemaker and tested it cycled and filled. Recommend customer change to a factory filter or use bypass plug. ; used 1 W10882923 (ICE MAKER) from stock

Freezer not getting cold at all compressor and evap fan running. No frost pattern. Needs new compressor and system leak checked. Ordering evaporator ; ordrng 1 W11547313 (Compressor) and 1 W11572047 (Evaporator)

Complaint that the range is not turning on. Found no voltage reaching the stove. Verified breaker switch and not engaging. Mentioned to the customer to have the electrical verified again. Connection to the stove is done correctly.

Installed part and all working normal.

"Complaint randomly the freezer will start to warm up and sound the alarm. Fridge temps not affected. Freezer door is sealing, condensation frost builds up around the hinges, light and drips from the bottom of the freezer door. Unit at this time is working fine. Temps are at the set point. Called techline spoke to Rob advised to go to step 202 to adjust defrost to timed defrost. Door not needed can adjust the door with washers. And poss control board. sr#7739483185. Ordering boards; ordrng 1 WPW10317076 (Control) and 1 W11642241 (Ui) and 2 Wp488881 (Washer)s"

"Unit not heating, thermal fuse good and igniter glowing but not lighting, tepoaced gas valve and now lighting. Unit heating. Cs to monitor.; used 1 279834 (COIL KIT) from stock"

"Checked over washer and found customer having issues with unit going off balance and banging wile spinning. Ran a test cycle and found unit wobbling when ramping up to a spin checked suspension and found all found springs bad tub is bouncing around when pushing down on it, unit will need new suspension kit. Parts tentative p/a ; ordrng 1 W10780045 (Suspension)"

"Complaint dishwasher keeps turning itself off, not washing properly, usually shuts itself off in the first 5 to 10 minutes of a cycle.i found ui is going haywire causing dishwasher to not operate I found f4E3 error and f7e1 error in history as well. Unit will need main user interface control and wash motor assembly to fix. Was able to perform diagnostics cycle first 3 cycles before ui began glitching. Unit is filling to proper water level ; ordrng 1 W11613480 (Pump) and 1 W11637583 (Control)"

"Complaint washing machine not draining, making a loud loud, grinding noise screen randomly start flashing and go blank sometimes will be full of water at the end of the cycle. We have to unplug replug washing machine back in and then Ill drain the water out and work sometimes issue has been going on for about a week and a half now . I found error codes F8e6 f7e1 f2e3 I cleared codes I found case has been leaking oil and water all over Drive motor actuator everything on the lower end. I found drive motor has excessive play and bearings. I also found control board and diagnostics keeps killing itself. Unit unit does have proper voltage 125.2 V properly grounded getting to control also found cold water solenoid is just barely trickling loud buzzing noise/squealing noise, chattering noise as well. Also found hub is slipping and wash plate. Agitator spines are loose. Unit will need multiple parts to repair. Office to call customer when parts come in ; ordrng 1 W10772621 (Screw) and 1 W11418231 (Agitator) and 1 W11454738 (Gearcase) and 1 W11222082 (Motor) and 1 W11213879 (Belt) and 1 W11212745 (Actuator) and 1 W10721967 (Clutch) and 1 W11205048 (Valve) and 1 W11411581 (Control) and 1 W10324651 (Hub)"

Complaint dishwasher is not heating. Not drying dishes I found error code 71 incoming water too cold dishwasher is designed to disable the heating element. If incoming water is too cold. After multiple attempts water heating problem must be corrected or dishwasher will disable heating element again. Advised customer to always run hot water at sink faucet before starting the dishwasher. Also advise customer to use rinse agent as well to help improve drying performance as tub is a plastic tub dishwasher. Heating on it is working properly getting up to 380?F in diagnostics mode. No further issues found with dishwasher after clearing error code at this time.

"Inspected and found fault code for fan speed bake igniter worn out and main control board communication, quoted, and he will call."