Called customer and left message about tech running late. Need to reschedule. ; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER

Needs to be rescheduled. ; O-emld tckt

Checked unit found washplate and gearcase shaft teeth worn down needs gearcase and washplate; I gave customer estimate they decided not to get it fixed Cllctd $137.19 CC Ref # 10079004068

Installed new valve found mouse debris sun flower seed and fur no mice behind dishwasher. Showed Cust advised to seal holes under sink mice will chew through water line and drain hoseChecked for leaks while dishwasher was out drain hose and water line as no leaks

Sr 7737387914 installed rotor clutch and stator still getting issue with locked rotor f7e9 called techline control not sending voltage to clutch per techline order control and harness; rqstng P&A on 1 W11130532 (Lower harness) and 1 W11130238 (Control)

Replaced both boards on this unit and the other parts were replaced on my initial visit. Unit ran and checked okCall complete

Changed RF and rr switch. Tested switches both tested normally. Unit is working normally. ; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH

"Found free standing stove sitting out in front of the hole, had to wait on builder to hook up the gas line in back to stove once stove was installed I found 1 burner cap on upside down tested rest of the burners and they are operating 100% correctly. Customer tried the burners and agreed they were working. Unit ran and checked okCall complete"

"Ice maker was full of ice in mold ice maker is not harvesting the module is bad. Ice maker needs to be replaced. Follow up schedule for 9-26-23 pmPart#WPW10300022; ordrng 1 WPW10300022 (Ice maker), dspstn on spec-tagged invntry: 1 WPW10179146 VALVE"

"The unit was tapped to hot water side underneath sink.Checked unit for fault codes upon arrival, Put unit into service test mode and let unit check all components it went thru service test without throwing any fault codes. I checked to make sure the wires were in the heater terminals good and tight I ohmed out the heater it was good. What I did find is the customer was not using jet dry also not running tap before starting dishwasher and finally I had only 101.1 to 103.2 degrees coming thru tap at hottest point. At this time Im going to use the customers one time customer education to complete this call(NEW CONSTRUCTION HOME)"

Ran unit and tested. Loud noise from motor at start up. Cust states that unit will run but stop and has burn smell. Issues seems to be related to noise at motor. Removed old motor and replaced with new. Tested unit

Found burners working properly they are fluctuating. I explained to customer the burners will turn on and off radiant burners operate that way. She is trying to cook on the glass top with a flat pan on Round burner and the pan is extremely warped. Half of it doesnt even sit on the burner. Im calling whirlpool to document customer complaint. Customer understands its working but not working for her.Spoke with Joe SR#7737389883Call complete

"Authorization#K18PI51WPL1SR#7737367192Needs new power cord, the one on unit is completely burned up spoke with safety they are covering ALL OF REPAIR; ordrng 1 WPW10475149 (Spark module) and 1 W10392003 (Power cord)"

Washer was making loud grinding noise found the teeth on the cam assembly wore down and broke off causing the noise. I replaced the cam kit and checked all components unit ran and checked okCall complete; used 1 W10721967 (Cam) from stock

Installed new ice maker unit is fully operational.

"Unit is not cooling due to a leak in the sealed system. Parts for the sealed system are nla. Contacted the whirlpool, per whirlpool close out and bill the ticket and theyll reach out to the warranty company."

Units drum free spins from a damaged hub cannot change hub however due to a seized washplate.; ordrng 1 W10902814 (Washplate) and 1 W10528947 (Hub)

High limit fuse open dryer vent was collapsed behind unit explained cannot push unit all the way back to wall will crush venting replaced fuse tested heating ; used 1 W10900067 (NT) from stock

Installed new doors. Leveled machine and doors closing properly.

Refrigerator making noise. Found a piece of ice at top of evap fan. Removed the ice and now fan Normal.

Dryer not drying cloths. Found vent clogged and lint Shute clogged. Cleared clog in lint Shute and tested all checks ok. Customer must clean vent.

"Ice had ew error code replaced ice maker lowered freezer temp to -2 freezer led not working replaced door switch led working ; used 1 W11577195 (ICE MAKER), and 1 W11384469 (LIGHT SWITCH) from stock"

The console sticker is peeling back replaced console operation normal

The lid is broken ; ordrng 1 W11470212 (Lid)

Installed new blower wheel due to blower separating from hub. New blower working well n; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

"Unit not starting, broken lid switch. Quoted for lid switch / labor. Approved. Replaced lid switch and verified unit betraying and heating. Also tightened bulb and came back on.; used 1 WPW10569603 (DOOR SWITCH) from stock"

"Keypad intermittently no responding, tested fine on arrival. Ordering u/I board. Office to contact cs when part arrives with authorization to schedule return.; rqstng P&A on 1 W11220420 (U/I control)"

"Unit is giving f9e1 error (drain failure) even though unit is empty. Put into diagnostics and got unit to fill. Wash motor just humming, not running. Did draining n water out fine.Quoted for sump assy/labor. Declined. Collected for service call."

"Bake not heating, found weak igniter. Quoted for igniter/labor and approved. Replaced igniter and preheated to 350 fine.; used 1 12400035 (IGNITOR FLAT) from stock"

"Cs has been getting f6e1 mcu/ccu communication error. Tested in normal cycle. Unit locks and counts down, not other action. Continued for several minutes until giving the f6e1 error.Wiring good between controls.Quoted for control boards, denied.Collected service call"

"Replaced supports, idler and belt. Also replaced gasket. Unit tests fine."

Complaint dryer getting extremely hot stays on 1 min for hrs on regular and bulky cycles. I found f6e1 f3e2 f3e3 f3e5 error codes in fault history Im ordering all parts associated with error codes. Ui seems to be working fine as of now. Office to call customer when parts come in. ; ordrng 1 W11322263 (Control) and 2 WPW10298258 (Harness)s and 1 WP3387747 (Element) and 1 WP8557403 (Hi limit) and 1 280148 (Thermal cutout) and 1 4392067 (Kit)

Complaint door seals came out of gasket. I reformed gasket with hairdryer resealed gasket tested operations no additional issues found everything is working properly as of now no cooling issues either. ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock

Complaint unit is not dispensing water out of door. We Do not use ice. I found chiller tank was frozen over a defrosted chiller tank advise customer not to place units directly in front of temperature sensor or vents or allow anything to touch the back wall of the refrigerator section. I just the temperature to 40?F in fresh food compartment no additional issues found at this time. Advised customer to dump ice bin every week.

Complaint water leaking into bin below icemaker water leaking consistently out of left side of icemaker I found icemaker tray is overflowing with water. Unit will need icemaker unit will need main control and water valve assembly to fix overflow issue. No door issues found at this time. Advising customer to turn off water to refrigerator advising customer to turn off icemaker as well until we can return so no damage to hardwood floor can occur. Unit must be moved prior to arrival so we can access the back of the refrigerator as we are not liable for hardware floor damage due to moving refrigerator.; ordrng 1 W11482383 (Valve) and 1 W11658802 (Ice maker) and 1 W10843055 (Control)

Complaint unit not making ice is dispensing water fine though. I found ice maker has an e2 error lost position I found ice maker had to be pushed to start spinning in test 57 water is cycling file in test 45 no cooling issues found. I replaced ice maker tested test 56 e0 now no codes ice maker is filling with water fine as of now ui display is failing and fill the heater has a brown spot on it but still has resistance as of now. ; used 1 W11577195 (ICE MAKER) from stock

Ran testing and door lock is clicking. Removed old lock and replaced with new. Tested and unit tested normally. Showed customer repair. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK

Removed old harness where loose connectors were. Replaced with new harness connections are now stable and tight....no loose connections. Also replaced ui to prevent circuit issues on board. Tested unit unit tests normally no further issues.

Replaced door and unit has large amount of oil behind door panel vent area that was not visible on initial visit. Hood board has been damaged due to amount of oil from cooking that has accumulated Confirmed with techlineSr#7737195792; ordrng 1 W11133799 (Hood board)

"Unit not draining will not run test mode to force drain. Needs control , drain pump possible harness issues. ; ordrng 1 W11399437 (Drain pump) and 1 W11643701 (Harness) and 1 W11513246 (Control)"

Complaint washing machine making a grinding noise. I found rotor bolt had come loose. I resecure rotor bolt with blue thread. Lock tested operations no additional issues found no issues with slider at this time either. Everything is operating normally as of now.

"Inspected and found ff door bin broken, quoted customer as repair most likely not covered by contract. Will submit estimate and call. **part can be mailed out** quoted for shipping also if needed.; ordrng 1 WPW10710203 (Ff door bin)"

"Inspected and found terminal block burnt, replaced and customer will replace power cord from dealer.; used 1 279320 (TERMINAL BLOCK) from stock"

"Found unit has a bad bake ignitor. Quoted 89.99 plus tax for ignitor and $199 labor rate. Installed and checked, oven heating properly now. ; used 1 12400035 (IGNITOR FLAT) from stock"

"Inspected and found ice build up in and around fan housing, removed ice and cycled, tested fine now."

"I replace the main harness I tested operations pressure, tested system with water, ensuring no leaks replaced pump, sump assembly as well. Discovered crack in the old pump near the top where unit screwed together on original pump. No additional issues found everything is working. Normally unit is now making ice as well."

"Installed pulley and cycled, tested fine now."

"Installed ff evap fan and cycled, tested fine."

"Found unit has a bad left side door switch that is keeping the interior lights on and not allowing the dispenser to work. Quoted $19.99 + tax and $239 labor rate. Lock to Roger for return visit ; ordrng 1 WR23X29161 (Switch, door)"

The selector knob has delay when going to rotate and select cycle reset power to unit quoted for Ui control

Found no error codes and unit working normally. Unable to find any issue at this time. Asked customer to call issues persist

Checked and found condenser fan motor making a squealing noise. Requesting P&A for fan motor. Checked availability and scheduled return visit for 9/26 8-1; rqstng P&A on 1 W11127829 (Condenser fan motor)

"Checked and tested. Found compressor locked up. Will not start, only clicks. Requesting P&A for compressor. Checked part availability, scheduled return visit for 9/28 8-1; ordrng 1 W11370574 (Compressor) and 1 2Xtime (2X time) and 1 W11506635 (Coupler)"

"Tested and found water coming to dishwasher but pump not starting. Ran diagnostics, got F4E3 pump/motor error. Removed and replaced with t/s. Tested and checked for leaks. Operating properly and draining properly. No leaks.; used 1 W11665769 (Pump/motor) from stock"

"Tested ran diagnostics, no stored error codes. Ran dryer in timed dry, found it stops after a few minutes. Have to wait for motor to cool before dryer will start back. Motor tripping on thermal overload. Ordering motor. Checked part availability, scheduled return visit for 9/29 8-1; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)"

Installed new control unit is fully operational.

Installed new console and valves. Tested and verified proper operation. All functions check ok.

Found coupler teeth broken off and retainer cracked. Order and replace chute and coupler. ; ordrng 1 W11573761 (Chute) and 1 WP2220458 (Coupler)

Sr#7737301252. Performed towel test and verified proper operation. All functions check ok. Spoke with tech line again. Tech line suggests that customer loads are not proper for machine to sense properly and recommends using timed dry for small or mixed loads. Referred customer to customer service for further resolution. Everything related to this issue has been replaced. Nothing further we can do.

Installed new timer and switch. Tested and verified proper operation. All functions check ok. ; used 1 WP3392519 (Fuse) from stock

Removed and replaced door seal. Tested dishwasher and checked for leaks. None found. Dishwasher operating properly.; used 1 W11483553 (Door seal) from stock

"Checked and found F8E4 float switch error and would not start. Removed kick plate and tray. Tray had water in it. Cleaned and dried tray and float switch. Reinstalled, cleared error, tested dishwasher. Operating properly with no leaks. Customer said she had a cup with water that was spilled on dishwasher door."

Installed new seal and gasket all checks ok.

Replaced control customer will use oven to make sure heating normally

Installed new parts and ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION and 1 W11454734 GEARCASE

Found dryer vent crimped pulled unit out the unit never duplicated any sounds advised customer to call back if needed

"Installed dryer repair kit, tested ok. Inspected motor pulley and looked fine aswell as blower wheel.; used from TS 1 4392067 (dryer repair kit)"

"Ran diagnostics found F6E3 communication error ACU cannot hear MCU. Calibrated and ran test cycle, heard no noises. Replaced slider with TS. Bolt was loose and also slider was separated. Replaced slider. Tested ok.; used 1 W10734521 ( SLIDER) from stock"

"Installed new harness, tested ok."

"Ran diagnostics found F0E3 overload. Calibrated and ran test cycle, tested ok. Inspected the slide, it has become separated. Will order new one.; ordrng 1 W10734521 (slider)"

Drain pump keeps running. Was able to cancel and run diag found long fill error. Water is off. Ran calibration then self test all checks ok.

"Installed wash motor, control and harness. Tested and dishwasher checked ok."

Customer complaint is that dishwasher was leaking. Inspected and found water leaking from bottom left corner of door. Water getting past gasket. Replaced gasket and tested. No leaks found. ; used 1 W11483553 (GASKET) from stock

Installed filter housing. Checked ok.

Customer complaint is that washer lid is broken at hinges. Quoted customer P&L. Customer will decide later.

Installed FF door and corrected gasket with blow dryer.

Checked unit found drain pump assy leaking and boot has small tear order drain pump and boot; rqstng P&A on 1 DC64-03788A (Boot) and 1 DC97-20621A (Drain pump assy)

Checked unit found drain hole frozen cleared drain hole an remounted heating element to bottom drain tray tested normal

Checked unit needs support for element in microwave could not pull unit out at bottom do not want to damage cabinet and also electrical connection might also be too short have informed cust will need to have accessable for us left part with cust

Cancelled service unit is a 2018 but says bought at Lowes less then a year cust needs to back to Lowes to get receipt

Installed new valve. All checks ok.

"Found unit with heavy frost on the evaporator. Initiated defrost with defrost control and heater works. This indicates a failed control also unit not circulating air flow due to a failed evaporator fan. Will order both items and return. ; rqstng P&A on 1 5304518034 (Timer,defrost) and 1 297309000 (Fan, evaporator)"

New panel came with UI. Installed and tested all checks ok.

"Customer complaint is that soap is not dissolving in dishwasher. Ran washer and diverter and wash motor are not running. Ordered wash motor, diverter and turbidity sensor. ; rqstng P&A on 1 WD26X23258 (pump wash kit) and 1 WD19X25278 (Diverter) and 1 WD21X22830 (sensor) and 2 2ExtraTimeSlots (Extra Time Slots)s"

Customer complaint is that dryer was noisy. Inspected and found dryer rollers and idler wheel was sticking and worn. Replaced and tested. Checked ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock

Found freezer light will not come on unless mid door is opened. Light for freezer is attached to mid door. Mid door NLA. Referred customer to warranty for resolution. ; ordrng 1 DA93-00220R (Mid door)

"Retuned to install parts ordered. Installed magnetron, cap, diode and max thermostat. Reassembled unit and ran cup of water test. Unit now heating. Customer had taken unit down and working on it in their floor. Unit is to be reinstalled by customers but is verified working as designed."

Door falling down spring on door hinge broken ; ordrng 1 W11573703 (Hinge) and 1 W11573702 (Right hinge)

"Customer complained of small leak from front left side front of unit. Upon arrival customer stated they just moved in, but didnt have closing papers handy used date in service matters. Took off front panel and ran unit. Found unit was leaning forward and to the left where it was leaking. Evened the legs to make unit level and unit didnt leak while running. Informed customer unit wasnt level and caused leak. Verified proper operation."

Customer complained of no cool. Unit was in defrost mode and moved timer to run. Unit started and could tell freezer was cooling but not well and no airflow to ref side. Took off panel to Access evap and found ice built up over evap fan in ref section. Needs evap fan and told customer he will need to unplug unit to defrost built up ice to defrost for return call. Collected labor and part fee for complete payment. Scheduled return call for 9-29-23 pm ; ordrng 1 WR60X10300 (Evap fan)

Came to install compressor ordere by previous tech. Upon arrival found a compressor had already been installed. Foudn unit was void of refrigerant. Loaded Freon in system and unit started frost pattern but then when inspected further found small gash in evap with pinhole. Needs evap. Keeping compressor for return call because compressor damaged from leak and last tech saying it was kicking out internally.. Informed customers office will call when parts come in. ; ordrng 1 W11546605 (Evaporator) and 1 W11504448 (Evap lokring) and 1 W11506620 (Evap lokring)

Customer complained front right burner stays on high. Found infinite switch bad. Replaced switch from ts. Reassembled and unit now working properly. Showed customer after she cleaned behinde unit. Verified proper operation. ; used 1 WP3149400 (INFINITE SWITCH) from stock

"Customer complained unit wont work on normal but will in whites. Started normal cycle and unit started. Turned off unit. Ran error code test and found shifter error. Read and ran service mode all functions working in test mode, ran between agitate and spin multiple times in service mode and shifter working properly. Looked under unit and everything is in correct and working condition. Checked agitator and no issues with agitator splines and agitator is on correctly. Tuned off unit and started normal wash. Unit started filling and wahsing. Customer said normal wash just wouldnt start and she heard the grinding noise another time like when her cam had failed previously. Double checked cam and cam is in tight with no signs of damage. Called techline and informed customer of no issues found, techline documented findings. Said that unit should work on normal if whites is working fine. Informed customer unit is working as designed. Sr#7737392546. Showed customer unit working on normal wash one more time before leaving. She said it just wouldnt start. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW and 1 W11550891 AGITATOR"

Checked unit found only top coils getting a frost pattern ice cream is soft unit is 600a ordering comp and evaporator needs sealed system tech 2 times; ordrng 1 W11580057 (Comp) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Process tube) and 1 W11109499 (Drier) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 W11579351 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506620 (Coupler)

Replaced heater element with updated version ; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS

Unit is arching due to a faulty magnetron. Units turn table activates due to a shorted door switch. Unit is a counter top unit and is not serviceable. Contacted whirlpool Sr#7737378619

Upon arrival switch was off at wall. Turned on switch and unit ran normally.

"Tested and attempted to run cycle, control would not respond. Unplugged washer for 5 minutes, plugged back in. Control worked for a drain and spin and quick wash cycle. Cancelled cycle, next attempt to run a cycle lid lock would not work. Ordering control and lid lock. Checked part availability and scheduled return visit for 9/28 8-1; ordrng 1 W11513246 (Control) and 1 W11513248 (Lid latch)"

Found ife error popping up every couple of weeks. Reset will remove error for a few weeks before it returns. Customer will need control board. Provided estimate to customer for repair. Customer does not wish to repair.

Unit is filling the ice bin with water due to the motor pulling away from the assembly allowing the mold to fall. Reconnected motor unit is fully operational.