Service History 438

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 12/18/2023

"I installed the ordered parts and tested the unit for the cx. The unit is working as designed. However I checked the control and it has multiple stickers as indicated in the service pointer W11642483 . The units control needs to be replaced to fully resolve the defrost issue. The evap cover is deformed rubbing the fan blade motor as it rotates causing a buzzing noise, the evap cover needs to be replaced as well.Im ordering the part for the return visit.; ordrng 1 W11546690 (Control board) and 1 WPW10463013 (Evap cover)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Waterbury, Connecticut 06702

Jimmy R.

Job Details: 12/18/2023

"Tested washer and found unit would not power up removed console and checked control found no light on indicating control is receiving power checked voltage to control and 120v coming in control faulty. Replaced control and when running a calibration the lid lock would just keep clicking and shut done the unit, replaced faulty lid lock and ran another calibration unit is now going threw and working to factory specs ; used 1 W11307244 (Latch) from stock"

We serviced a

AMANA RANGE

Model AER6303MFS2

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 12/18/2023

"Tested oven and found oven cooktop would come on and operate but stove bake and broil would not, checked voltage to terminal block and found terminal melted on the hot side causing only 120v to stove. Replaced terminal with new reconnected stove and unit is now heating up properly and all operations are working to specs ; used 1 WPW10245259 (TERMINAL BLOCK) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newington, Connecticut 06111

Chuck M.

Job Details: 12/18/2023

Customer complaint is that washer would not complete cycle. Customer stated washer started working. Ran diagnostics and found error code. F7e7 motor unable to reach target RPMs. Cleared error code and ran test cycle successfully advised customer on loading washer and weight distribution. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM0

Near New Britain, Connecticut 06053

Chuck M.

Job Details: 12/18/2023

"Installed float, float switch, standpipe and filter. Tested ok."

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near New Britain, Connecticut 06053

Chuck M.

Job Details: 12/18/2023

"Customer complaint is that lid would not lock. Ran diagnostics and found error codes F5e3, F5e2 and F5e1 all lid lock errors. Inspected and found lid lock physically damage. Control sending voltage to lid lock. Replaced lid lock from T/S tested and calibrated successfully. ; used 1 W10810403 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 12/18/2023

"Customer complaint is that microwave had a burning smell and does not heat. Inspected and found no signs of burning. Tested microwave and it is not heating. Inspected wave guide and it is clean. Tested and found magnetron and it is faulty. Ordered capacitor, magnetron, transformer and diode. ; ordrng 1 W11545872 (Transformer) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W10754299 (magnetron)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Burlington, Connecticut 06013

Chuck M.

Job Details: 12/18/2023

Customer complaint is that some buttons on microwave are not working. Confirmed complaint and replaced control panel. Tested and still same button are not working. Ordered control. ; ordrng 1 W11342846 (PCBA control)

We serviced a

JENN-AIR DISHWASHER

Model JDB9000CWS3

Near Farmington, Connecticut 06085

Chuck M.

Job Details: 12/18/2023

Customer complaint is that upper rack adjusters were broken. Confirmed and replaced adjusters. Showed customer it works. ; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER

We serviced a

SAMSUNG REFRIGERATOR

Model RF18HFENBSR

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 12/18/2023

Installed evaporator cover and temperature sensor. Cleared drain. ; dspstn on spec-tagged invntry: 1 DA97-11823A EVAP COVER

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 12/18/2023

"Checked and found console overlay coming loose and some keys not working. Removed and replaced console. Tested, dishwasher operating properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 12/18/2023

"I replace compressor three-way valve assembly filter dryer and install the process port. Charge system tested operations unit is cooling properly as of right now full frost pattern developing on both evaporators in number four. ; dspstn on spec-tagged invntry: 1 W10779331 COMPRESSOR and 1 WPW10143759 FILTER DRIER UV , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Unionville, North Carolina 28110

Jonathan J.

Job Details: 12/18/2023

I replace user interface and main control. I tested operations no additional issues found everything is now working fine. Preheated oven canceled just fine. Heated up water in the microwave to 189? in one minute from room temp 72?. ; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC

We serviced a

GE RANGE

Model JBP24G003WH

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 12/18/2023

Installed bake element and tested. Oven is heating. Showed customer it works.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Unionville, North Carolina 28110

Jonathan J.

Job Details: 12/18/2023

"Complaint, not dispensing water not dispensing ice not making ice either installed a new filter no change. I found valve was not opening properly. Replaced valve assembly, tested operations no additional issues found."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bloomfield, Connecticut 06002

Gary V.

Job Details: 12/18/2023

"No contact, no answer at door, office verified.; saved tckt"

We serviced a

WHIRLPOOL DRYER

Model MEDP586KW0

Near Oxford, Massachusetts 01537

Chris B.

Job Details: 12/18/2023

Complaint that the units drum is not straight or even and thumping all the time. Found drum and gasket felt not working properly. Will order parts for a return visit but customer will call Percys for a replacement. Customer is not happy with fixing a dryer that is so new. Mentioned to the customer to call office if they are getting a replacement. Tried to explain that we can fix the unit but is needed to be worked on and taken apart to replace what is not working correctly. ; ordrng 1 W10545923 (Drum)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM01

Near Worcester, Massachusetts 01606

Chris B.

Job Details: 12/18/2023

Complaint that the bottom shelves are broken and damper is noisy. Will order parts for a return visit.; ordrng 1 WPW10671238 (Center Rail) and 1 WPW10671240 (Frame) and 1 WPW10231481 (Trim) and 1 WPW10594330 (Damper)

We serviced a

MAYTAG RANGE

Model MER8800FZ5

Near Worcester, Massachusetts 01606

Chris B.

Job Details: 12/18/2023

Complaint that the burners are not working and oven only reaches to 300*. Found burnt main harness wire and terminal block. Will order parts for a return visit. ; ordrng 1 WPW10245259 (Terminal Block) and 1 W11451724 (Main Harness Wire)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Paxton, Massachusetts 01612

Chris B.

Job Details: 12/18/2023

Replaced all parts and unit running normal. Great water flow on dispenser and mentioned to the customer to keep an eye on the unit for the next few days. No leaks detected.

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Warren, Massachusetts 01083

Chris B.

Job Details: 12/18/2023

Replaced parts and unit running normal. Ran two diagnostic cycles and unit working normal.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Simsbury, Connecticut 06089

Gary V.

Job Details: 12/18/2023

"Installed parts listed and cycled, tested fine now.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454741 GEARCASE , used 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Simsbury, Connecticut 06070

Gary V.

Job Details: 12/18/2023

Hallways was closed due to power outage. Going to need a follow up appointment.; saved tckt

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Shrewsbury, Massachusetts 01545

Aimee

Job Details: 12/18/2023

Siliconed gasket againNeeds freezer door white; ordrng 1 LW10680729 (Freezer door white)

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US 03

Near Shrewsbury, Massachusetts 01545

Aimee

Job Details: 12/18/2023

"Cust stated start button doesnt always work , beeps a lot and goes out of balance.Checked error codes none Need ui and suspension rods; ordrng 1 DC97-21530G (Ui complete) and 4 DC97-16350U (Suspension rods)s"

We serviced a

WHIRLPOOL WASHER

Model LTE5243D03

Near Worcester, Massachusetts 01605

Aimee

Job Details: 12/18/2023

"Washer 1999 to 2002 oldFound the hose off drain pump off, re installed in filled tub partially Wasnt draining, and the hose was still dripping. Found drips at drain pump and clamp with hose .In a closet next to a waterboiler no room to repair hoses in closetAlso advised customer that the hose are hard to drain pump would need repaired also."

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 12/18/2023

"Complaint washing machine is excessively loud compared to the Samsung that used to be there. I found washing machine was not properly leveled, causing tub to bang on the front cabinetry. Suspension rods did not have any movement in them at all due to unlevel of machine. I leveled machine was suspension rods tested operations no add additional issues. Found with wash machine here today. Everything is now Working fine. Performed a control board calibration procedure as well. Notified customer of all noises that are considered normal. Also notified customer proper loading procedure of washing machine to help mitigate out of balance loads, leading to excessive noise. ; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model Prmc2285af

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 12/18/2023

I replaced Nyack icemaker in fresh food section. I tested operations customer to allow 72 hours for edible ice. No additional issues found with icemaker at this time unit appears to be cooling and both zones with no issues.

We serviced a

LG WASHER

Model WM3670HVA

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 12/18/2023

I replaced drain pump motor tested operations inspected for leakage. No leakage found. Everything is now working perfectly fine. Washing machine is draining. Just fine now.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 12/18/2023

Advised customer her unit was out of warranty threw rental center and she freaked out on me like it was my issue I did it told her she has to call and they would have to pay or customer would have to pay she just keep freaking out on me and I left ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP

We serviced a

MAYTAG DRYER

Model MED6230RHW2

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 12/18/2023

Replaced all previously ordered parts was able to duplicate issue motor overheating upon arrival. Thermal switch built into motor winding was open. Tested operations no additional issues. Found with dryer at this time.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Matthews, North Carolina 28105

Jeff L.

Job Details: 12/18/2023

Replaced both door gaskets unit ran and checked okCall complete

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near Simsbury, Connecticut 06070

Gary V.

Job Details: 12/18/2023

"Inspected and found wash pump not pumping, replaced and cycled tested fine."

We serviced a

SAMSUNG DISHWASHER

Model DW80R2031US

Near Worcester, Massachusetts 01602

Aimee

Job Details: 12/18/2023

"Found error code communication errorAuto, Normal, expressNeeds Cntrl and control panel; ordrng 1 DD82-01594B (Ui), states that autho needed"

We serviced a

WHIRLPOOL RANGE

Model WDE350LVQ02

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 12/18/2023

Installed new element and tested all checks ok. I

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 12/18/2023

Washer just keeps draining and drum not moving. Was able to run diag and everything worked. Reset machine and ran drain and spin and then started a normal cycle all checks ok. If problem continues will need new main control.

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/18/2023

"Installed new ui panel and cycled, tested fine."

We serviced a

FRIGIDAIRE WASHER

Model ATF8000FS1

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 12/18/2023

"Complaint of unit not spinning. Ran spin/drain and drain pump running, nothing else. Ran normal cycle and filled and agitated, ran drain/spin and will not drain. Quoted for drain pump. Sent estimate, cs will think it over. Collected for service call only."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW01

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 12/18/2023

"Tested compressor before installing and ran. Replaced compressor, pulled vacuum and held. Charged with 1.45oz r600a. Unit came on, running and discharge getting hot. Freezer and rf starting to cool, mullion strip hot. Cs to monitor; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2614QS6A

Near Easthampton, Massachusetts 01027

Mike K.

Job Details: 12/18/2023

"Icemaker has been leaking water. Found divider separated from icemaker and jammed. Cleared jam and able to get divider in place. Ran through the cycles and didnt fill, did not attempt to fill.Quoted for her icemaker/ labor.; ordrng 1 241798231 (Icemaker)"

We serviced a

SAMSUNG RANGE

Model NY58J9850WS

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 12/18/2023

"Unit not keeping temp in bake, element not burnt out, pulled unit out and verified 240vac coming to bake element. Bake element reads open.; ordrng 1 DG47-00020B (Bake element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEM01

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/18/2023

"Inspected and found evap fan not turning, will order and return. Customer needs for after new year.; ordrng 1 W11396715 (Evap fan motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Matthews, North Carolina 28105

Jeff L.

Job Details: 12/18/2023

Found gear case clicking internally moved the shaft by hand and can hear it and feel it. Needs another gear case to complete this call. Defective gear case just installed. May need additional autho due to part being defective. Office please call customer to reschedulePart#W114498412xframe; ordrng 1 W11449841 (Gear case) and 2 2 (2xframe)s

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ3

Near Plymouth, Connecticut 06786

Jimmy R.

Job Details: 12/18/2023

"Found customer had purchased a 5 year agreement and we only had info for trip charge quoted customer but they are going to call,, and get a dispatch sent over to us for parts and labor and then well have to come back"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 12/18/2023

"Installed new gearcase, belt, and cam all checks ok."

We serviced a

THERMADOR RANGE

Model PRG304GH/19

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/18/2023

"Installed left front switch and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/18/2023

Arrived and asked for sales receipt to establish warranty and customer didnt have it. Unit shows out of warranty and customer stated he wasnt going to pay.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Union, Connecticut 06076

Amanda R.

Job Details: 12/18/2023

Not agitating or spinning out good actuator arm broken replaced calibrated operation normal ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Stafford, Connecticut 06076

Amanda R.

Job Details: 12/18/2023

Randomly goin from sense straight to done no saved errors replaced actuator tested every cycle starting normally ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 12/18/2023

Received wrong parts. Will reorder rescheduled for Friday. ; schdld next appmnt for 12/22 FRI AM

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 12/18/2023

Cx complaint that the units LR burner is not igniting. Im inspected the unit to confirm the complaint. I found the burner head and burner cap were sitting crooked preventing the burner from lighting. I adjusted the burner head and cap and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG MICROWAVE

Model MMV1175JW01

Near Worcester, Massachusetts 01604

Aimee

Job Details: 12/18/2023

Cust using as a Night light and is heating the lower panel up.Explained light is for when cooking not a night lightAlso checked the fan and functionsAll working as intended

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Shrewsbury, Massachusetts 01545

Aimee

Job Details: 12/18/2023

Found different model and serial Called office spoke Barbra said close ticketAnd have Cust call contract company for new ticket

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charlotte, North Carolina 28262

Ryan S.

Job Details: 12/18/2023

"Retuned to install new compressor per last tech ordered. Evacuated system, and installed new compressor, pulled vaccum and noticed slight leak. Pushed 130 nitrogen into unit and heard leak around front. Bubble tested around hinges on front doors and found leak on middle left hinge between ref door and freezer door, also noticed a lot of oil from leaking Freon on gasket. Called techline but techline was closed. Took pictures of leak via bubble test. Will call tech line when they open. Informed customer unit is not repairable and will call whirlpool to tell them and will give update after. ; dspstn on spec-tagged invntry: 2 W11506619 COUPLER 8 NK MS 00 , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/18/2023

"Installed new main acu and now ui panel not responding now, measured 12v at ui panel, will order new ui panel. And scheduled for this fri pm slot.; ordrng 1 W11561182 (Ui panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDB00

Near Willington, Connecticut 06279

Amanda R.

Job Details: 12/18/2023

Taking days to freeze things not freezing ice cream thermostat in ff section basically on off showed customer how to adjust set at recommended

We serviced a

LG MICROWAVE

Model LGLMV1831SS/00

Near Wilbraham, Massachusetts 01095

Roger R.

Job Details: 12/18/2023

Unit need a new control. Customer declined repairs

We serviced a

SAMSUNG RANGE

Model NX58H5600SS/AA

Near Westhampton, Massachusetts 01027

Mike K.

Job Details: 12/18/2023

"Complaint of left front burner not lighting/ not lighting well. Oriface is clear, cleared burner head scraping clear and igniting properly. Looks to have been build up on burner head keeping igniter from sparking up. Other burners all lighting fine."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRSS26L3AF5

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 12/18/2023

"Replaced waterline to icemaker and ran harvest cycle of icemaker, tested fine with no leaks found. To replace line unit had to be pulled out, marks on floor prior to moving, took photo and used sliders."

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 12/18/2023

"Fan is making loud noise when running. Unit is best by vent out top and that is where sound is connector by from found flapper and vent assy when screwed down, pulling up on unit casing and causing it to run, loosened left screw and running smoothly with no rubbing"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 12/18/2023

"Tested and ran diagnostics. Found F7E1 heating error. Pulled dishwasher out, tested heater, tests at 11 ohms. Heater weak. Ordering heater and control. Checked part availability and scheduled return for 12/22 AM; ordrng 1 W10518394 (Heater) and 1 W11637583 (Control)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near McConnells, South Carolina 29726

Mitch H.

Job Details: 12/18/2023

"Removed old compressor and replaced with new and related parts. Charged with nitrogen, checked for leaks, none found. Allowed freezer to sit under pressure for 15 minutes. No loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct charge of R600 refrigerant. Compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

AMANA DRYER

Model NED4655EW1

Near York, South Carolina 29745

Mitch H.

Job Details: 12/18/2023

Checked and found screws not in terminal block. Realigned nuts and installed screws. All now in position and oriented properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Charlotte, North Carolina 28211

Jeff L.

Job Details: 12/18/2023

Water is splattering into cup waterline has small hole In it. Also gonna cut the water pressure back a bit when come back to replace parts Rescheduled for 12-26-23 pmPart#W11482383Part#W11126260; ordrng 1 W11482383 (Water valve) and 1 W11126260 (Water line)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 12/18/2023

"Returned to install control board and sump assembly. Installed parts and reassembled unit. Ran unit to test function. Sump,still only getting 10-14v ac when running. Same voltage during test mode also. Tried calling tech line but tech line closed . Incoming voltage to unit and to board is 120v ac. Took off sump pump and sump pump is running just really slow and wont only 10-14v going to it. When plugged in 10-14 at sump, unplugged at sump 116v to harness at sump. At control when plugged in 10-14vac , when unplugged 116v at board pins. Ordering harness, since tech line unavailable. Informed customer office will call when part is available. ; ordrng 1 W11697034 (Harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Granby, Massachusetts 01033

Mike K.

Job Details: 12/18/2023

"Cs complaint of not draining or spinning. Unit unplugged/ water off on arrival. Plugged in and started drain and spin cycle. Unit drained and went into spin fine.F7e1 error only error in history, missing tachometer signal. Ran through self test fine. Cold water running through pure wash pro filter, flow isnt great, but completed without error.Ran quick wash through fill and into agitate. Cancelled and ran drain and spin, ran fine.Quoted for actuator assembly (contains tachometer) and labor. Explained about unbalanced loads. Unit did not fail in testing, could not replicate complaint.Did not do repair since isnt failing, collected for service call only"

We serviced a

FRIGIDAIRE RANGE

Model FCRE3052ASJ

Near Bellingham, Massachusetts 02019

Aimee

Job Details: 12/18/2023

Cust put new floor in and layed floor over feet to stove None assessable husband will have make so we can get behind stoveCalled office spoke Mike and rescheduled 12/26 pm

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2FHEXNS00

Near Enfield, Connecticut 06082

Mike K.

Job Details: 12/16/2023

"Water line has a leak at hinge, will need a new water line. Also will not dispense ice. Found door not opening fully, wont engage switch. Cannot see anything broken, just worn. Verified switch and dispenser motor operational.Quoted for hose and dispenser door parts, not all available. Explained would replace what was and would have to hope that was enough to restore operation. Denied dispenser parts, wanted to go ahead with waterline repair. Was able to use truck stock waterline to replace broken water line. Tests fine.; used 1 Truck extra (.25 waterline) from stock"

We serviced a

MAYTAG DRYER

Model MED6630HW2

Near East Longmeadow, Massachusetts 01028

Mike K.

Job Details: 12/16/2023

"Says unit do s not make sound at end of cycle, lowes had replaced unit and same, switched model and same.Makes chime when making selection and made tone at end of timed dry and quick dry when tested.Cs had been told to check voltage and it is fine 239vac, and 119vac to ground l1 & l2.Cs cannot hear tone when selecting cycles or the end songIt is not loud but increases volume from setting 1 to 3.Cs had some come down and he could hear it.Offered to order board, but unit is operating and making tone, not one that would be heard if beyond room of unit. Cs said not to order board."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Simsbury, Connecticut 06092

Chuck M.

Job Details: 12/16/2023

Customer complaint is that dryer is not heating. Checked voltage and it is correct. Checked element and thermostats. All checked ok. Tested and found timer is faulty. Test between T and F on timer. Ordered timer. ; ordrng 1 W11685947 (Timer)

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Avon, Connecticut 06001

Chuck M.

Job Details: 12/16/2023

Customer complaint is that washer would not complete cycle. Ran diagnostics and found error codes F6e3 communication error ACU cannot hear UI. F6e2 UI cannot hear ACU. Cleared and ran calibration cycle successfully. Washer was shifting noisy. Inspected and found rotor screw removed. Secured screw to rotor and washer checked ok. ; dspstn on spec-tagged invntry: 1 W11429620 CNTRL-ELEC

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 12/16/2023

Customer complaint is that FF section still freezing. Found FF section at 20 degrees and freezer at -2 degrees. Found unit constantly running. Tested thermostats again and they checked ok. Unplugged unit and Checked control and connections band they all checked ok. Plugged unit back in and unit tripped off on overload. Replaced start device. ; saved tckt

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Berlin, Connecticut 06037

Chuck M.

Job Details: 12/16/2023

Customer complaint is that washer had error code. Ran diagnostics and got error codes F0e3 overloaded. F7e7 motor unable to reach target RPMs. F7e6 motor circuit open. F7e1 tachometer missing. F0e9 out of balance pause. Inspected and found shield was hitting floor due to over loading and gear case is leaking took pic. Quoted customer P&L for gear case.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Berlin, Connecticut 06037

Chuck M.

Job Details: 12/16/2023

Customer complaint is that washer will not drain. Ran diagnostics and found error code F5e1 lid lock. Inspected and found lid lock broken. Took pics. Ordered lid lick; ordrng 1 W11513248 (Lid Lock)

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 12/16/2023

Customer complaint is that dryer was noisy and had a burning smell. Found lint buildup on base of dryer and on heater. Cleaned and replace rollers and idler wheel. With Repair kit. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW6600SB2

Near Clover, South Carolina 29710

Mitch H.

Job Details: 12/16/2023

"Removed and replaced drain pump. Customer moved washer back inside in order to test washer and diagnose additional issues with washer. Found that some cycles when selected do not work. Washer needs control and user interface, both parts show as no longer available. Advised customer that I couldnt check availability on Saturday and that office will call on part availability.; rqstng P&A on 1 W10112113 (Control) and 1 8564290 (User interface), dspstn on spec-tagged invntry: 1 W10536347 DRAIN PUMP"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Springfield, Massachusetts 01119

Mike K.

Job Details: 12/16/2023

"F5e1 only error in history. Lid switch fault-lid is up. Cleared error history and ran service test. Unit stopped at test 4, was filling then started blinking.This time went through tests to test 11 and paused/blinking. Tried third time and showed F5e1 error again. Again stopped at step 11, which is lid lock and did not lock.Looks to be lid switch issue. Replaced lid lock and ran service test. Completed fine, ran second time fine.; used 1 W10810403 (DOOR LOCK) from stock"

We serviced a

JENN-AIR RANGE

Model JGRP430HL05

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 12/16/2023

Checked and tested. Found spark module not sending signal for igniter. Ordering module. Will replace all parts on return visit.; ordrng 1 W11319687 (Spark module)

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSR/AA03

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 12/16/2023

Unit is frosting the rf evaporator. Quoted for evap cover assy/labor. Saved estimate and collected for service call only

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 12/16/2023

"Checked and attempted to install drawer slide and cover assembly. Would not go in far enough to lick in place. Was able to get bottom cover assembly to lock in but drawer does not move freely, binding. Ordering cover assemblies.; ordrng 2 WPW10440266 (Cover assembly)s"

We serviced a

LG REFRIGERATOR

Model LFC22770ST/03

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 12/16/2023

"Unit not cooling, evaporator running, no frosting.Sealed system issue.Quoted for compressor/evap/labor and customer denied at that price. Several other parts wouldve been needed to complete repair, but not swing done.Collected for service call only"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RHAXNB00

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 12/16/2023

"Tested and found ice maker heater bad, not releasing ice from mold. Replaced ice maker, tested ice maker, eyes and valve. All tests passed.; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER and 1 W10408179 VALVE"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Charlotte, North Carolina 28277

Mitch H.

Job Details: 12/16/2023

"Customer says dryer overheats and shuts off, then restarts once cooled. Tested dryer, heating and cycling properly. Used vent test kit to check airflow, passed test, good air movement. Drive motor shutting off on thermal overload. Ordering motor and blower wheel. ; ordrng 1 W11549461 (Drive motor) and 1 WP697772 (Blower wheel), used 1 W11224254 (Vent test kit) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Pineville, North Carolina 28134

Mitch H.

Job Details: 12/16/2023

"Checked, both ovens and controls operating properly. Advised customer that when cooking high moisture foods they need to be covered to prevent steam from entering control. Ovens operating as designed."

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW2

Near Suffield, Connecticut 06078

Gary V.

Job Details: 12/15/2023

"Arrived and customer states hes covered under a contract, he will call contract company to have dispatched."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 12/15/2023

Customer complaint is that dishwasher does not clean or dry properly. Ran water at sink and it took approximately 2 minutes for water to get hot. Ran diagnostics and found error codes F9e4 lower spray arm error. F7e1 no heat. Inspected and found spray arms are not turning. Ordered spray arms manifold and motor sump assembly. P&A. ; rqstng P&A on 1 W10860176 (Spray Arm) and 1 W10843168 (Manifold) and 1 WPW10448645 (spray arm) and 1 W10861526 (pump&motor)

We serviced a

THERMADOR REFRIGERATOR

Model B36IT71SN/10

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 12/15/2023

"Mullion flap had broken off and pull out shield on left side detached. Was able to get shield back in place and piece together mullion to put back in place. Internals on mullion broke so only has one spring, but functional.Office did find one in stock, customer denied replacing part, repair has made it functional for now. Explained it will likely fail again, as plastic is broken inside, so no warranty on repair."

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ2

Near Chicopee, Massachusetts 01013

Mike K.

Job Details: 12/15/2023

Unit unde 1yr wp warranty per service bench. Top glass is loose and squeaking when times put on top. Can see glass moving separately from frame when adding pressure.Ordering cook top; ordrng 1 W11541089 (Cooktop)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 12/15/2023

"Unit is under 1yr wp warranty per service bench.Unit is stuck in manual drain. Is not draining. Pump running. Removed pump and nothing clogging pump.Replaced drain pump and draining fine. Ran quick wash through fill and into agitate, cancelled and drained out fine. Ran drain and spin and went into spin fine.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W11399437 (DRAIN PUMP) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 12/15/2023

"Replaced water valve and ran icemaker fill test 45, filled fine.; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 12/15/2023

"Customer complained oven glass top broke , she heard a pop noise when she was on the living room. Took pictures of glass , crack goes from right side to back side , one crack all the way. Called Randy to consult. Since we repaired unit last even though cooktop was ok when left ordering new cooktop. 12-21-23 am. ; ordrng 1 W10814036 (Cooktop)"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 12/15/2023

"Returned to install all parts, install part and ran unit to test function unit working as designed. ; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Suffield, Connecticut 06078

Gary V.

Job Details: 12/15/2023

Installed parts listed and cycled tested fine.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 12/15/2023

"Complaint dryer is not keeping. I found open heating element and thermal cut out. No venting issues. Customer just replaced venting unit vents directly outside the house less than 2 feet. No bends in hose found at this time. Also found electrical incoming voltage issue as well. Unit will have perfect voltage if cord is moved in a very specific way. No additional issues found customer to have voltage issues corrected for optimum performance, and to prevent damage to home. ; used 1 279838 (ELEMENT), and 1 279816 (THERMAL KIT) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 12/15/2023

"Complaint dishwasher is not draining. I found broken wire going to drain pump blatantly obvious repaired wiring, harness, taped it up, tested operations no additional issues found everything is now working properly."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 12/15/2023

"Complaint washing machine keeps leaking has ruined floor keeps filling agitating draining then trying to spin then repeating. I found f0e5 and f2e1 I found ui is cracked does not seem to be causing any issues as of right now with the machine. I found leak is due to a backed up or backing up drain in the house. No leaking occurring with washing machine at this time. I filled tub, completely full during a clean, wash cycle to inspect tub for leaks, no leaks with tub no leaking occurring from washing machine. Advised customer on proper loading of the washing machine. Improper loading of the washing machine notated upon arrival to small of a load or two large of a load can cause an out of balance load also by having towels mixed with normal clothes those towels will absorb more water, normal clothes causing an outer balance load to occur, leading to washing machine, feeling agitating, draining, spinning and repeating that cycle. Customer to fix drainage issues and house to prevent further damage to property not a washing machine leak."

We serviced a

LG WASHER

Model WM4270HVA

Near Hampden, Massachusetts 01036

Roger R.

Job Details: 12/15/2023

Installed new drain pump due to unit not draining. Tested unit and all okay. Drains normal. ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 12/15/2023

"I installed the ordered parts and tested the unit for the cx. The unit screeched initially when I tested the spin function, but it did not again when I tested it multiple times. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"

We serviced a

WHIRLPOOL WASHER

Model LSR8233EQ0

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 12/15/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 12/15/2023

Cx complaint that the unit is often unbalanced and banging. I inspected the unit to confirm the complaint. I found an error code: f0e5. I cleared the code and tested the unit for the cx. All components passed but I did notice excessive shaking during spin. According to the service pointer W11684122 the unit needs a new basket. Im ordering the part for the return visit.; ordrng 1 W11172199 (Basket)

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