Service History 432

We serviced a

WHIRLPOOL DISHWASHER

Model IUD9500WX4

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 10/04/2023

Customers complaint is dishwasher not starting. Tested on each cycle and found each cycle starting properly cant duplicate any problems.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 10/04/2023

Light switch sticking and might not coming in all the time. Replaced switch and tested all checks ok. ; used 1 W11396033 (LIGHT SWITCH) from stock

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS6

Near Farmington, Connecticut 06032

Jeremy B.

Job Details: 10/04/2023

Installed new inf sw and burner still not heating. Found 240 at inf switch. Found no power to element. Found pin in molex connector worn and burnt. Needs new harness. ; ordrng 1 W11226786 (Cooktop harness) and 1 W11226773 (Console harness)

We serviced a

KENMORE REFRIGERATOR

Model 596.72003016

Near Farmington, Connecticut 06032

Jeremy B.

Job Details: 10/04/2023

Installed new control. Compressor and all fans came on unit cooling properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Bristol, Connecticut 06010

Jeremy B.

Job Details: 10/04/2023

Dishwasher leaking. Found water at 160 and bottom door seal warped. Needs new bottom seal and customer will install a mixing valve to bring water to 120.; ordrng 1 W11252794 (Bottom seal)

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2745FQ1

Near Bristol, Connecticut 06010

Jeremy B.

Job Details: 10/04/2023

The coin box is damaged and key not opening it. Drilled out lock needs new coin box with key. ; ordrng 1 W11190039 (Box)

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 10/04/2023

"Found the unit level and in wash cycle when I arrived. Customer complaint is the unit gets off balance. When I was here previously I found the top not fastened down to frame properly and able to lift it up and down I reattached the top to frame and leveled machine. The suspension rods are good, I explained to the customer about out of balance issue that may be experienced with this machine. To correct it by redistributing the weight, customer doesnt like the unit and wants it changed out. Customer feels the unit has been dropped I cannot see any other damages to suggest that. At this time Im contacting whirlpool Tech support to document customers complaint on this unit. Customer also said they had no idea I was coming out todaySpoke with Andrew Whirlpool tech supportSR#7737476944; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 10/04/2023

Found water coming from water filter assembly replaced the filter assembly due to some good triage skills by someone at advantage appliance first time fix. The unit ran and checked ok( the plumber is coming out tomorrow to repair shut off valve behind fridge I could not get water to shut off so I used the shut off to house in closet to get repair.Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 10/04/2023

Complaint water will not turn off to ice maker keeps overflowing with water solid sheets of ice making. I found test 44 Original ice maker would not twist would over fill and never turn off water when on switch was turned to on position. I replaced ice maker all switch and lights are working fine as of now only issue per customer was ice maker. ; used 1 W10873791 (ICE MAKER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Thompson, Connecticut 06255

Angel R.

Job Details: 10/04/2023

"Installed valves, problem persisted. Switch is not getting stuck but valve staying open intermittently allowing water to push through. Valve does not sound energized when water pushes through, issue sounds like a water hammer could solve it as the sound is of pressure pushing water through. Nothing else could be causing the problem, will advise customer to check on water pressure and run a simple troubleshooting tonight that will show the problem."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Thompson, Connecticut 06255

Angel R.

Job Details: 10/04/2023

"Installed cam kit from TS, customer says part was not received. Tested ok.; used 1 W10721967 ( Cam) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 10/04/2023

"Tested and ran diagnostics tests 57 harvest and 45 fill. Ice maker cycled and returned to home position correctly, valve actuated but no water filled. Removed ice box, found ice maker fill line frozen. Cleared frozen tube, tested and found fill tube heater bad. Replaced heater, reinstalled ice box and connected. Tested, valve operating properly and filled correctly."

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Davidson, North Carolina 28036

Vincent O.

Job Details: 10/04/2023

Found hi limit open and heater grounded. Order and replace hi limit and heater. ; ordrng 1 280148 (cutoff-tml) and 1 WP3387747 (Heater) and 1 3392519 (thermal fuse)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Lexington, North Carolina 27295

Vincent O.

Job Details: 10/04/2023

Installed new valve and harness. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW0

Near Wingate, North Carolina 28174

Jonathan J.

Job Details: 10/04/2023

"Complaint cooktop, hot hands cooktop on lights are illuminated, will not turn off. I found all four Infinite switches are smoked. I found three of the four burners are nonfunctional at all have open resistance values even when inner changed but 240 V current is getting to all four burners. Unit will need all four Infinite switches and all four burners to fix. call 7046810034 ; rqstng P&A on 2 WP3149400 (Infinite switch)s and 2 WP3148952 (Infinite switch 6 burner)s and 2 W11396790 (Element)s and 2 W11396792 (Element)s"

We serviced a

MAYTAG REFRIGERATOR

Model MZD2766GEW

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 10/04/2023

Complaint frosting in freezer bin. I found door flap has broken creating an air leak. I replaced door flap tested operation no additional issues found.

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Charlotte, North Carolina 28213

Robert A.

Job Details: 10/04/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 10/04/2023

"Checked and tested dishwasher. Found only 2 buttons responded to inputs, no others working. Attempted to enter diagnostics, console lights would flash but then go out. Ordering console and control. Parts are special order. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11622500 (Console) and 1 W11629915 (Control)"

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 10/04/2023

"Removed and replaced user interface, ice maker and switch. Turned unit back on, tested and ran diagnostics. Ran test 120, ice maker cycled properly. Ran test 97, valve activated and filled correctly. All functions operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near York, South Carolina 29745

Mitch H.

Job Details: 10/04/2023

"Checked and found ice maker and valve operating properly. Found ice stuck between flap and ice maker holding arm in off position even though bin wasnt full. Removed flap, tested ice maker again, cycled and filled correctly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Clover, South Carolina 29710

Mitch H.

Job Details: 10/04/2023

"Customer said freezer cooling properly but refrigerator is cool but not as cold as it should be. Tested and ran diagnostics. Freezer and refrigerator evaporator fans tested good and working. Condenser fan and compressor tested good. All thermistors test good. Ran tests 23 and 28 for maximum temp and average temp in refrigerator. Maximum temp shows 44, average temp shows 37. No issues. Called line spoke to Butch SR# 7737481907. Went through tests again with him on the phone. He said everything checked good. Only suggestion he could offer was to advise customer to put more items n fridge to increase load. Advised customer of findings and advise of suggestions from tech line. Collected for service call."

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Southbridge, Massachusetts 01550

Chris B.

Job Details: 10/04/2023

Complaint that the unit is not locking properly. Found bad lid lock. Replaced part and unit running normal. Ran calibration and diagnostic test. Washer working normal.; used 1 W10810403 (DOOR LOCK) from stock

We serviced a

MAYTAG WASHER

Model MVW6500MBK1

Near Spencer, Massachusetts 01562

Chris B.

Job Details: 10/04/2023

Complaint that the unit is not washing through correctly. Found bad drain pump and wires. Control Board is not responding to diagnostic tests. Will order parts for a return visit.; ordrng 1 W11591637 (Lower Harness Wire) and 1 W11633362 (Control Board) and 1 W11399437 (Drain Pump)

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Worcester, Massachusetts 01605

Chris B.

Job Details: 10/04/2023

Complaint that the unit is not drying. Customer showed proof of purchase that unit is within labor warranty. Found burnt connection at module and control panel tab popped out of place. fixed wire to module and reinserted tab that was not put in properly at factory. Unit still under the 90 days labor.

We serviced a

WHIRLPOOL RANGE

Model KSDG950ESS3

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 10/04/2023

The front left burner head warped needs to be replaced ; ordrng 1 W11435630 (Burner head) and 1 W11435659 (Burner head) and 1 W11435657 (Burner)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Worcester, Massachusetts 01602

Chris B.

Job Details: 10/04/2023

"Complaint that the unit is not washing correctly. Found error codes F8E1, F0E3. Found cold water valve not fully opened all the way and coins lodge in the agitator. Removed coins and opened the cold side ran two diagnostic cycles and washer running normal. No issues found with the washer."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Worcester, Massachusetts 01605

Chris B.

Job Details: 10/04/2023

Complaint that the unit will not wash through properly. Found unit not getting enough water. Tested out valves and pressure hose and all normal. ; ordrng 1 W11607637 (Control Board)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Matthews, North Carolina 28105

Jeff L.

Job Details: 10/04/2023

"Pulled wall oven and replaced rivet and rivet arm along with new spring. Put unit back in wall unit is operating properly except theres a small bump when dropping door all the way down. I advised customer to watch and see if the noise goes away give it about 2 weeks. If the noise is still there then contact our office. Other than that unit is working as it should. I found that the inner door panel which I replaced already is damaged on right hand side (see pics) thats where the popping noise is coming from. I have reordered all these parts again to complete repair. The customer also complained of the oven door is not level at top as it is on bottom. Will check into that. Office will call customer when parts come in; ordrng 1 W11684570 (Inner door) and 1 WPW10128850 (Arm) and 1 W11607070 (Arm) and 1 Rivetgun (Rivet gun) and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"

We serviced a

LG DRYER

Model DLE5977W CS

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 10/04/2023

"Replaced thermostat, hi limit and belt, unit tested in normal dry and heating properly."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Matthews, North Carolina 28105

Jeff L.

Job Details: 10/04/2023

Replaced all parts and moved the drain hose so it wouldnt hit the back of the washer.. unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Matthews, North Carolina 28104

Jeff L.

Job Details: 10/04/2023

"Found the ice maker not harvesting need new icemaker and switch. Will return on 10-11-23 amPart#W10873791Part#W11126296; ordrng 1 W10873791 (Ice maker) and 1 W11126296 (Cover housing), dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"

We serviced a

MIELE DISHWASHER

Model G6165SCVISF

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 10/04/2023

"Able to get door off, found supply connector burnt out on board, connector had melted and board damaged. Verified 120vac to connector.Will have office look up wire harness, quote cs for part, no additional labor.; ordrng 1 Unkwn (Wire harness to control)"

We serviced a

KITCHENAID KITCHEN

Model KDTM404KPS1

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 10/04/2023

"Customer complained of loud noise humming. Found sump motor was extremely loud. Replaced from pre id ts. Reassembled and checked for leaks, and unit is now quiet and working as designed. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Hartford, Connecticut 06106

Chuck M.

Job Details: 10/04/2023

"Customer complaint is that ice maker is not working. Found filter housing door broken and filter suck inside housing. Ordered housing. ; ordrng 1 W11162041 (housing), dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER and 1 WPW10179146 VALVE"

We serviced a

AMANA OVEN

Model AGR6303MMS0

Near Hartford, Connecticut 06106

Chuck M.

Job Details: 10/04/2023

Arrived to diagnose range. Upon entering apartment found roaches EVERYWHERE. Snapped a pic and left. Called management company to inform.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 10/04/2023

"Unit is under 1yr wp warranty per service bench.Interface is working fine, unit drains/fills but wash motor not running.Cs chose the 18th as return date to match her schedule.; ordrng 1 W11525546 (Sump assy)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Lake Wylie, South Carolina 29710

Mitch H.

Job Details: 10/04/2023

"Customer says that oven will heat but during the course of cooking it drops out and he has to start oven over. Tested and ran diagnostics, found F6E4 communication error. Requesting P&A for console and control.; rqstng P&A on 1 W11093254 (Console) and 1 W11179310 (ACU)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Lake Wylie, South Carolina 29710

Mitch H.

Job Details: 10/04/2023

"Removed and replaced control and element. Ran full diagnostics cycle, all functions and components operating properly.; dspstn on spec-tagged invntry: 1 W10518394 HEATER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near York, South Carolina 29745

Mitch H.

Job Details: 10/04/2023

"Tested and ran diagnostics. Found E2 ice maker lost position error. Ran test 57, ice maker would not cycle. Requesting P&A for ice maker. Ce maker is on B/O. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 W11658802 (Ice maker), dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Ware, Massachusetts 01082

Roger R.

Job Details: 10/04/2023

Installed new coupler in waterline for fountain. This was needed due to a design change in the freezer door that was just replaced. ; dspstn on spec-tagged invntry: 1 WP4373559 FITTING 5/16-1/4

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Ware, Massachusetts 01082

Roger R.

Job Details: 10/04/2023

Installed new gear case due to oil leaking from bottom and also replaced suspension rods due to off balance and erratic spinning ; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Auburn, Massachusetts 01501

Chris B.

Job Details: 10/04/2023

Replaced part and unit running normal. No leaks detected.; dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE

We serviced a

WHIRLPOOL RANGE

Model WFE540HOES0

Near Charlotte, North Carolina 28215

Robert A.

Job Details: 10/04/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Mint Hill, North Carolina 28227

Robert A.

Job Details: 10/04/2023

"Cx complaint that the unit is not staring or draining, it just flashes f2e2. I inspected the unit to confirm the complaint. I found the unit is getting proper voltage but the UI does not respond to any commands. The unit needs a new UI control to resolve the issue. I installed the part (TS) and tested the unit for the cx. The unit is working as designed.; ordrng 1 W11368911 (UI control)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, North Carolina 28227

Robert A.

Job Details: 10/04/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Northbridge, Massachusetts 01588

Angel R.

Job Details: 10/04/2023

Found plastic beads obstructing the spin of the drum causing a loud skip. Removed and tested ok.

We serviced a

GE REFRIGERATOR

Model GSHF6KGZBCWW

Near Worcester, Massachusetts 01602

Angel R.

Job Details: 10/04/2023

"Spoke to customer, has to go to work will need to reschedule. ;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV07

Near Worcester, Massachusetts 01604

Angel R.

Job Details: 10/04/2023

"Found freezer gasket not sealing right, heated it up and advised customer to keep an eye on it."

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Sutton, Massachusetts 01590

Angel R.

Job Details: 10/04/2023

"Getting F12 error code on right rear burner, tested for voltage and it is ok. Will order new element. All others working ok. ; rqstng P&A on 1 WPW10396549 (hotplate)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near East Longmeadow, Massachusetts 01028

Mike K.

Job Details: 10/04/2023

"Unit not beer 1 yr wp warrant. Took photo of receipt. Unit not draining, pump humming, tub full of water. Vacuumed out water and removed ver pump, cleared stuck sick. Tested in normal and operating properly. Fill, wash agitate, drain and spin all working.Recalibrated and ran self test fine."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN708MPS00

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 10/04/2023

Complaint I spin cannot be removed is a solid block of ice. I found ice bin was just frosted together from never being dumped. I spin that ice drops down into weighs approximately 15 pounds. Customer is elderly and cannot lift up a bin to dump. ice I showed customer how to flip bail arm to stop ice production Herself. Advise customer to dump ice at least every two weeks. By doing so it will stop and prevent ice from clumping together. No cooling issues found no additional issues found did notice customers drain disposer was leaking rapidly advising customer not to use that sink until a plumber can come out to respawn replace disposer.

We serviced a

WHIRLPOOL DRYER

Model MED7230HW1

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 10/04/2023

"Complaint dryer, not getting hot. It will not spin. I found thermal cut out. It was open for vent. I found heating element was melted and open as well. I found lots of lint wrapped around blower wheel indicating air restriction was the cause of issues occurring in the first place. no additional issues found after replacing heater and thermal cut out. customer stating they moved into a new build house July 9, 2022 indicating unit is out of its one-year warranty. Period. ; used 1 WP3392519 (THERMAL FUSE), and 1 WP3387747 (ELEMENT) from stock"

We serviced a

JENN-AIR RANGE

Model JES1750FS1

Near Spencer, Massachusetts 01562

Chris B.

Job Details: 10/04/2023

Complaint that the unit is not responding on the touch panel control. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 W10919303 (Control Touch Panel)

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WETLV27HW2

Near Medway, Massachusetts 02053

Aimee Z.

Job Details: 10/04/2023

Owner said cant touch appliance until origin of fire is decided by inspectors and insurance company.Found power cord bent and caught fire. Took photoFound that installer put a 3 cord prong on dryer sideand the house is 4 prong. They jammed in outlet and bent up the plug.Fire started at outlet in house and went up the vent Cloth were burnt up in side dryer

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS1

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 10/04/2023

The name plate is scratched ordering door and nameplate ; ordrng 1 W10909682 (Name plate) and 1 W10893437 (Door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 10/04/2023

Complaint that things freezing in ff section freezer temp set at four segments put on recommended complaint that when dispensing ice it drips water condensation on flap this is whats dripping went over how freezer cools ff section with zero degree air entering through damper customer had beer bottles in front of damper moved bottles nothing frozen today

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Suffield, Connecticut 06078

Gary V.

Job Details: 10/04/2023

"Installed main acu and cycled back on, tested fine."

We serviced a

KITCHENAID RANGE

Model KSDG950ESS0

Near Suffield, Connecticut 06078

Gary V.

Job Details: 10/04/2023

"Removed noise filter per whirlpool instructions, cycled and unit working, customer will monitor."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lexington, North Carolina 27292

Vincent O.

Job Details: 10/04/2023

Found unit missing leg of power. Customer will need to have power issue resolved. Reading from neutral to each pole is 125vac. Across is 0vac. Checked cord and verified continuity. All functions check ok. Customer need to have power issue resolved.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 10/04/2023

"Customer didnt speak English, talked to someone on the phone. Said the unit isnt filling with water and its not spinning. Found long fill error. Found fill valve not operating or opening when prompt. Replaced from ts. Ran unit and unit now filling and washing. Customer thought the sound of the drain pump was the unit trying to spin. Informed person on phone unit just wasnt getting water so it was cutting off and draining. Verified proper operation. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Enfield, Connecticut 06082

Gary V.

Job Details: 10/04/2023

Unit has defective actuator and will order part and return this Friday pm slot.; ordrng 1 W11212745 (Actuator)

We serviced a

MAYTAG DRYER

Model MGDC465HW0

Near Hartford, Connecticut 06114

Chuck M.

Job Details: 10/04/2023

Customer complaint is that dryer is not drying. Dryer is working properly. Customer has a birds nest and lint blocking ventilation. Showed customer birds nest and lint.

We serviced a

ADMIRAL DRYER

Model AGD4675YQ2

Near Hampden, Massachusetts 01036

Roger R.

Job Details: 10/04/2023

"Found igniter, glowing and gas valve, clicking but not holding unit will need new gas valve quote for parts and labor. Will need to order And return as soon as possible.ordering 1 279834 (COIL KIT) Cllctd $287.86 Check # 3982"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Enfield, Connecticut 06082

Gary V.

Job Details: 10/04/2023

"****Whirlpool service reference number=Techline sr#7737481978****, Inspected plate and plate glide and found no functional problems or broken pieces. Called techline and they advised items placed on plate for cooking need to be centered on the plate. No other issues found at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 10/04/2023

"Inspected and found debris lodged under float assy causing no fill, cleared debris and cycled, and found main acu no longer sending voltage for heated dry, needs main acu replacement, will submit estimate and call for return date. Informed customer of general maintenance of pulling out and cleaning filter in sump to prevent clogging and debris build up.; rqstng P&A on 1 W11305308 (Main acu)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL00

Near Glastonbury, Connecticut 06033

Amanda R.

Job Details: 10/04/2023

Replaced all parts

We serviced a

WHIRLPOOL FREEZER

Model ART318FFDS10

Near Glastonbury, Connecticut 06073

Amanda R.

Job Details: 10/04/2023

Freezer door gasket wont stay in door since purchased ; ordrng 1 W11229610 (Gasket)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Wethersfield, Connecticut 06109

Amanda R.

Job Details: 10/04/2023

Leaking from house plumbing when washer is draining washer isnt leaking

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 10/04/2023

Cx complaint that the unit is leaking gas. I inspected the unit to confirm the complaint. I found all burners and the oven work fine. I used my gas detector to search for any leaks. I found none after multiple tests. I would turn on the burners with the burner head removed to intentionally release gas so the detector would alarm. I then turned off the gas to see if gas was still detected. No leaks were detected from any burners or stove once the specific valve was turned off. I called techline to document the issue. The unit is working as designed.Sr7737483120

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF606ESS01

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 10/04/2023

"I found freezer is not getting cold at all. I found three-way valve is not clicking anymore as well. In test for a found pantry harness is broken. All the wires I found pantry harness is unplugged as well. I found evaporator in fresh food section drain is completely clogged. I found corrosion potentially coming off of fresh food evaporator. I found customer stated icemaker leaked prior to repair from previous company for a customer unit has a sealed system issue that is occurring as of right now sealed system. Parts are covered but additional parts are not unit may need pantry control, not quoted for control, as customer said he is going to decline that specific repair. Will have to pressurize system to verify no pinhole leaks advised customer that once repair is completed is as is no refunds there is a 50-50 chance. There may be pin holes in line set or Tube issues."

We serviced a

ELECTROLUX DRYER

Model EIED50LIW1

Near Franklin, Massachusetts 02038

Aimee Z.

Job Details: 10/04/2023

E64 error for heater The dryer is stacked on a washer in closet Cust would need to have un stacked or pay for 2 men

We serviced a

MAYTAG WASHER

Model MVW5035MW0

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 10/04/2023

"Customer heard a loud noise during use. Upon arrival ran service mode. Unit wine through all functions. Foudn belt cover was broken, ordering new cover and screws. ; ordrng 1 WPW10550173 (Sheild belt cover.) and 2 WP22001995 (Screw)s"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FC3

Near Plymouth, Connecticut 06786

Jeremy B.

Job Details: 10/04/2023

Washer making a thumping noise from underneath. Removed rotor and found play in the shaft of gearcase causing clunking noise. Needs new. ; rqstng P&A on 1 W11393685 (Gearcase) and 1 Xtratime (Xtra time) and 1 W10734521 (Clutch) and 1 W11550891 (Agitator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJB00

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 10/04/2023

"Fresh food section not dropping below 60.found even frost pattern. Damper not opening properly. Will order new control, evap fan, and damper. ; ordrng 11 W11087463 (Damper)s and 1 W11369036 (Evap fan) and 1 W11487480 (Control box)"

We serviced a

MAYTAG REFRIGERATOR

Model MSD2957AEW

Near Charlotte, North Carolina 28273

Jeff L.

Job Details: 10/04/2023

Replaced adc board unit ran and checked okCall complete

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5241SR/AA

Near Brimfield, Massachusetts 01010

Chris B.

Job Details: 10/03/2023

Replaced all parts and unit running normal. No leaks detected. Ran a ice maker test and cycled through correctly. Mentioned to the customer to keep an eye on the freezer and fresh food sections for the next few days.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Monson, Massachusetts 01057

Roger R.

Job Details: 10/03/2023

Found drain pump not working. Replaced with new and unit working normal now.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TD0

Near Springfield, Massachusetts 01119

Roger R.

Job Details: 10/03/2023

"Found defrost drain frozen and backing up into freezer. That caused air flow blockage. Cleared and checked, all okay."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 10/03/2023

Found unit working normal at this time. Ran diagnostics and found no errors. Instructed on usage and cycle times.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 10/03/2023

"Inspected and found no problems or noises, cycled unit thru diagnostics and didnt see any faults. All functions test normal at this time.; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Salisbury, North Carolina 28146

Vincent O.

Job Details: 10/03/2023

Found suspension broke and tub is not secure. Order and replace suspension ; rqstng P&A on 1 W10780045 (Suspension)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Lexington, North Carolina 27292

Vincent O.

Job Details: 10/03/2023

Installed new tub. Tested and verified proper operation. No leaks. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 10/03/2023

I replaced ice maker I tested operation no additional issues found. ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 10/03/2023

"Gasket has again started not sealing, has been reformed twice and then works for awhile. Replaced gasket and in process found door rails did not go in fully, once each was pushed in they went into new position fine. Original position was about flush with rf doors, now fr door goes in farther and much tighter seal."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 10/03/2023

"Replaced heating element and spray arm, unit had to be ipulled out to access, electrical line disconnected. Reinstalled and unit testing fine with no leaks found.; dspstn on spec-tagged invntry: 1 W10518394 HEATER"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Agawam, Massachusetts 01030

Mike K.

Job Details: 10/03/2023

"Cs said the unit now no longer spins and unplugging/plugging doesnt fix problem like before.Replaced motor and capacitor per tech line instructions. Put unit into drain and spin cycle and working properly.cancelled and stoped fine, ran normal cycle. Went through sensing and filling fine, went into wash cycle fine.; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 10/03/2023

Customer complained timer is broken. Upon arrival confirmed complaint. Ordering timer and timer knob. Informed customer part is special order and office will call to schedule return call when part comes in. ; ordrng 1 W11685947 (Timer) and 1 W11675852 (Timer knob)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Cramerton, North Carolina 28032

Ryan S.

Job Details: 10/03/2023

"Customer complained unit running constant on auto dry at cool down. Said it is intermittent, Ran unit and unit is heating properly with proper voltage to unit. Foudn heating element is cycling at proper temps. Ran cool down and unit shut off , and dryer test kit showed proper air flow through unit. Checked vent outside also. Unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 10/03/2023

Returned to install new upper rack. Installed rack and took pictures. Showed customer to inspect. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 10/03/2023

"Customer complained unit wouldnt spin out clothes, then filled and shut off, wouldnt work after. Upon arrival unit was unplugged and full of water. Plugged unit in and it started to drain. Ran service diagnostics. F7e1 basket speed fault error stored. Visually inspected under unit and found oil leaking from capacitor. Replaced cap from ts. Ran Manuel service mode and all functions including spin and agitate working properly. Verified proper operation. Customer had a parts and labor authorization. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 10/03/2023

"Customer states that the unit takes too long to wash, says it takes 2 hours 20 min with 30min pre soak. Around 1 hour 50 min without pre soak, this on Jeans or Whites settings with extra rinse, deep water. Ran service test, no error codes and unit working properly, ran quick wash while calling techline. Tech line said that that time on normal heavy duty, whites and colors will run from one hour to two hours. Without 30min presoak. Unit is working as designed. Sr#7737468208 informed customer unit is working as designed. Customer didnt like that answer. Said he was going to call whirlpool."

We serviced a

SAMSUNG MICROWAVE

Model ME21M706BA

Near South Windsor, Connecticut 06074

Jeremy B.

Job Details: 10/03/2023

"Installed new magnetron and tested microwave still not heating. Needs new cap, diode, and transformer. ; rqstng P&A on 1 DE91-70063D (Diode) and 1 DE26-00126A (Transformer) and 1 DE96-00269A (Capacitor)"

We serviced a

WHIRLPOOL OVEN

Model KOCE500ESS11

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 10/03/2023

"Cx complaint that the units oven is not working. I inspected the unit to confirm the complaint. I found the MW works fine. I found no error codes. I started a bake cycle and no heat was produced. I started a broil cycle as well, still no heat. I ran convert bake, no heat but the fan did rotate. The unit needs a new control and UI to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11179310 (Control board) and 1 W11093254 (UI panel)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 10/03/2023

"Tested oven, found both bake and broil elements operating properly. Checked temperatures and calibrated oven. Oven operating properly and as designed."

We serviced a

JENN-AIR RANGE

Model JES8850AAB

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 10/03/2023

"1.1k ohm at room temp measured on oven sensor, per tech sheet measuring where it should. F1-1 too hot, f3-1 shorted or open sensor. In diagnostics it shows reading as 75 for temp. So an intermittent failure.With sensor measuring properly would quote for control. Control no longer available.Also has a broken door spring (74011142 $106.20) but with control unavailable no sense in repairing."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHF2366PFBA

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 10/03/2023

"Leaking from clogged evap drain. Hose was clogged, had to remove and flush out. Removed ice build up."

We serviced a

LG WASHER

Model WM3700HWA/02

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 10/03/2023

"Cs would like to replace the bellow, original is molded and leaking.; ordrng 1 MDS66290801 (Bellow)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 10/03/2023

"Unit under 1yr wp warranty, took photo of receipt. Cs questioned whether burners are working properly, back element and rf he thinks are too weak, Lf to strong. Tested and they are working properly.Doesnt think steam clean is working properly. Tested and verified a max temp up to 350. Water is steaming.Explained operation to customer as stated in manual."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Enfield, Connecticut 06082

Gary V.

Job Details: 10/03/2023

"Inspected and found tub hub stripped and wash plate seized, will order parts and return. Customer needed next Monday pm slot.; ordrng 1 W10752283 (Wash plate) and 1 W10528947 (Hub)"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Enfield, Connecticut 06082

Gary V.

Job Details: 10/03/2023

"Installed new control and thermistor, cycled back on, please allow 48 hours for temps to regulate. Customer was not available to inform about survey coming via email from whirlpool."

Contact Us Today

About Us