Service History 431 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 09/19/2023

Complaint dishwasher has damaged flooring and is leaking. Tech line file number 7737358395 damage to flooring and discoloration of drywall has occurred no personal injuries or other issues safety file number 8665505136. Complaint Heating Element - SP W11540964 - Special Project S17304. I replaced heater per special project instructions. I tested operation inspected for leaks no leaks found.; used 1 W11537778 (HEATER W/NUTS) from stock

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Indian Land, South Carolina 29707

Jonathan J.

Job Details: 09/19/2023

"Complaints door is not closing properly open close door error light bulb is not working either. I found F1 E1 error code. I found customer is closing door. Exceptionally light and soft causing open close door. Error code issue to occur. May also be the reason that the micro appliance manager has failed. I am ordering micro appliance manager for F1. E1 error code and lightbulb, no additional issues found or seen in diagnostics. Everything else is working properly. Microwave is also heating as of now. ; ordrng 3 W10886919 (Light)s and 1 W11325786 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Fort Mill, South Carolina 29715

Jonathan J.

Job Details: 09/19/2023

Dryer on occasion will take multiple cycles to get closing dry. I inspected everything. Error code was an F4 E3. error code airflow issue. Customer stated issue was very intermittent. Depending on what he has drying says dryer sheets will always get stuck against filter. I suspect that is probably the cause of customers. Airflow issues. I discovered water was settling on filter filter was coated in wax. I cleaned no additional issues found.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW0

Near Worcester, Massachusetts 01604

Roger R.

Job Details: 09/19/2023

"This unit has an insect infestation, which voids all warrantees did not work on unit"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Worcester, Massachusetts 01610

Roger R.

Job Details: 09/19/2023

"Called whirlpool due to unit only partially defrosting. Determined that the sensor was out of acceptable range causing unit to stop defrosting too early. Replaced sensor. Sr 7737360881 ; used 1 WPW10383615 (THERMISTOR,FC) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Chicopee, Massachusetts 01020

Chris B.

Job Details: 09/19/2023

Complaint that the unit is not washing properly. Found bad wash pump. Replaced part and unit running normal. No leaks detected. ; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 09/19/2023

Replaced all parts and unit running normal. Ran diagnostic test and all normal.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKB0

Near Windsor, Connecticut 06095

Gary V.

Job Details: 09/19/2023

"Installed ui panel and board, cycled, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GR9SHKXMQ00

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/19/2023

Inspected and thermostat broken and part shows nla.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Hadley, Massachusetts 01035

Mike K.

Job Details: 09/19/2023

"Replaced fr led and all leds working, replaced control and icemaker, verified harvest and fill working.Cs to monitor"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 09/19/2023

"Checked over unit and found machine had stopped cooling and then started to work again, checked evap and found frosted checked compressor and found super hot to touch and ice building on high side line, compressor is starting to fail kicking off on an overload and then cooling down and coming back on. Will order new compressor kit, coupler parts tentative p/a ; ordrng 1 W10750851 (Compressor) and 1 W11506635 (Coupler), states that autho needed"

We serviced a

WHIRLPOOL RANGE

Model WFG510S0AB2

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 09/19/2023

"Checked over unit and found oven would light and stay lit until it called for heat and it would not light but sometimes it would, checked ignitor and found ignitor had moved away from burner causing it to not spark In the correct location and not light properly. Adjusted ignitor closer to burner heated oven to 350 and let it cycle, unit now operating to specs"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFM01

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 09/19/2023

"Checked over unit and found fridge reading 41 degrees and freezer reading 21 degrees both setting are maxed out and food is not cold, checked compressor and found hot to touch found drawing very little Amps 5 checked frost pattern and found weak very little frost on lower half of evaporator. Will order new compressor and coupler parts tentative p/a ; ordrng 1 W11092625 (Compressor) and 1 W11506635 (Coupler), states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 09/19/2023

"Checked over unit and found upper wash rack falling down due to wheels broken off of adjusters,replaced adjusters with kit and unit is now working properly ; used 1 W10712395 (ADJUSTER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 09/19/2023

"Tested unit and found fridge freezing food still in bins and in shelfs, checked temps and found unit reading 35 degrees In fridge and -2 in freezer ran a diagnostics cycle to check thermistors and found thermistors in fridge reading -17 degrees and freezer reading 0 thermistors in fridge not reading correctly. Will order new cntrl and thermistors ; ordrng 1 W11455229 (Cntrl) and 1 W11040893 (Sensor) and 1 W11679636 (Thermistor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SAYM3

Near Huntersville, North Carolina 28078

Vincent O.

Job Details: 09/19/2023

"Found multiple pieces broken. Wheels broken causing upper rack to fall, track stop broken causing track to slide out, and manifold broken and hanging down. Order and replace parts. ; ordrng 4 WPW10350401 (Wheels)s and 2 WPW10195622 (Retainer)s and 1 WPW10340542 (Manifold)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 09/19/2023

Installed new drain pump and spray arm. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10876537 DRAIN PUMP

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Mount Ulla, North Carolina 28125

Vincent O.

Job Details: 09/19/2023

Found unit will begin cycle but go straight to done after basket begins to turn. Ran diagnostics and found f7e1 tachometer misreading. Replaced actuator. Tested and verified proper operation. All functions check ok. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Troutman, North Carolina 28166

Vincent O.

Job Details: 09/19/2023

Installed new cooktop and tightened console. Tested and verified proper operation. Console is properly secured. All functions check ok.

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Lexington, North Carolina 27295

Vincent O.

Job Details: 09/19/2023

Upon arrival found unit DOA. Unit would not turn on or enter diagnostics at all. Drum light would come on. Checked Volta and verified proper power supply. Performed hard reset at breaker. Unit now working. Allowed unit to run several minutes and felt breaker to see it was hot. Breaker seems ok. All functions check ok at this time. If issue returns customer will need control and console replaced.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Hadley, Massachusetts 01035

Mike K.

Job Details: 09/19/2023

Replaced door moving all components over from old door. Replaced gasket steamer out wrinkles. Cs to leave door shut for rest of day to allow to form

We serviced a

HOTPOINT REFRIGERATOR

Model CSX22DMB

Near Granby, Massachusetts 01033

Mike K.

Job Details: 09/19/2023

Replaced lower hinge assy and door closing properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Chicopee, Massachusetts 01013

Mike K.

Job Details: 09/19/2023

"Unit is located at 242 Chicopee at, owner lives at 238 and rents out next door house. Best to park in driveway between houses.Replaced sump assy and ran normal cycle, filled and wash motor working fine. Cancelled and drained fine with no leaks found"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 09/19/2023

"Replaced up control and harness, verified operation in normal cycle. I control does not include membrane, but membrane stuck back in position. If any further issue of membrane coming off would need to order console assy W11660284."

We serviced a

WHIRLPOOL TRASH COMPACTOR

Model GX900QPLB0

Near East Longmeadow, Massachusetts 01028

Chris B.

Job Details: 09/19/2023

Customer found that the breaker was tripped and didnt need service for the trash compactor. No repairs nor diagnosing done.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI0FSAXVY011

Near Charlotte, North Carolina 28278

Robert A.

Job Details: 09/19/2023

Installed cust ff gasket and heated to form with heat gun. Gasket is sealing normally. Unit working as designed. ; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, North Carolina 28205

Jeff L.

Job Details: 09/19/2023

Found freezer froze up due to faulty defrost heater and evap fan motor has been locked up in ice so I replacing that as a precautionary measure. I will return 9-22-23 am; ordrng 1 WP2315549 (Evaporator motor) and 1 W11650659 (Heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 09/19/2023

"Found freezer evaporator cover covered in frost as well as the evaporator. The thermal fuse on the heater assembly is bad. Im also gonna put on a defrost sensor when I return. The fan motor is working normal, the control is good and the only failure at this time is defrost issued. Office will call customer when part comes inPart#W11650660; ordrng 1 W11650660 (Heater assembly)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Attleboro, Massachusetts 02703

Aimee Z.

Job Details: 09/19/2023

Found not draining Cust has a corner cabinet has original hose with rubber hose connected and the water isnt drain through it. Found connection at under sink tight on the post. Plastic and dont want to break taking off.Cust needs to installed per install guide. Theres no drain loop or air trapI mentioned to the son when I installed new wash pump.Called tech line spoke to RobertWill need extension hose W11381654 12 foot could add air gapSucked water out needs plumber to installed properly No parts until resolve the drain Sr 7737363243

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Charlton, Massachusetts 01507

Roger R.

Job Details: 09/19/2023

"Installed new actuator and checked , all okay."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near New Britain, Connecticut 06053

Jeremy B.

Job Details: 09/19/2023

Installed new compressor pulled a vacuum then recharged. Please allow 24hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Worcester, Massachusetts 01603

Angel R.

Job Details: 09/19/2023

"Installed hinge, tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Worcester, Massachusetts 01605

Angel R.

Job Details: 09/19/2023

"Installed valves, tested ok.; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Fort Mill, South Carolina 29715

Jonathan J.

Job Details: 09/19/2023

"Complaint, power button takes multiple times to get it to turn off not keeping time not updating properly date keeps going haywire time keeps going haywire. Technical Service Pointer #: W11525545 Rev B Action Required: MandatoryRelease Date: April, 2021 Correction:This issue has been fixed in the latest software which is there in production as well as this is available OVER THE AIR (OTA) update. Consumers need to connect the oven to the internet to get the latest software.customer paired their phone to the oven while I was in home with no issues so"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/19/2023

"Replaced control board and harness. Reassembled, ran DLMS calibration, then diagnostics cycle. All functions operating properly."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Tega Cay, South Carolina 29708

Mitch H.

Job Details: 09/19/2023

"Removed and replaced timer and knob. Tested, dryer operating properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/19/2023

"Removed and removed pump/motor. Tested, started cycle, allowed to fill and begin washing. Checked for leaks, none found. All operating properly. Cancelled cycle, unit drained, no leaks."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 09/19/2023

"Checked and ran diagnostics. All components tested good. No error codes. All fans, thermistors and other components checked good. Refrigerator temperatures at set point. No issues of anything freezing except in crisper drawers. Advised customer to adjust temperatures slightly within range."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Charlotte, North Carolina 28269

Ryan S.

Job Details: 09/19/2023

"Unit is a empty new build. Builder said water not dispensing, found water wouldnt come out but valves energizing. Pulled unit out on sliders and found hose was kinked when pushed back. Pulled up hose and ran dispenser, unit now dispensing properly. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near West Hartford, Connecticut 06117

Ruben C.

Job Details: 09/19/2023

Checked unit found no frost pattern on bottom of evap coil froze around fan motor gave cust estimate for comp and evap

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Manchester, Connecticut 06040

Chuck M.

Job Details: 09/19/2023

"9/19/23 9:19: CM rspndd 9/19 TUE, ___"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Avon, Connecticut 06001

Ruben C.

Job Details: 09/19/2023

Checked unit found freezer door is warped at bottom cuasing air to go in freezing around bottom front took pic ordering door and glides; ordrng 2 W11658403 (Glides)s and 1 12977880SQ (Frezer door stainless)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 09/19/2023

"Complaint filter light will not turn off. I have tried to replace the filter, no change. I found no issues with the filter, light or user interface. All I did was showed customer how to hold the two buttons to reset the filter, ice button and light button together for three seconds, no additional issues found no icemaker issues. No additional cooling issues. Nothing reported by customer. Everything is working as normal."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Burlington, Connecticut 06013

Ruben C.

Job Details: 09/19/2023

Replaced ice maker advised cust to give 24 hours to allow for ice

We serviced a

AMANA MICROWAVE

Model AMV2307PFB07

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 09/19/2023

Found the exhaust fan turning on speed 1 and 2 this unit on the bottom is designed different than others instead of 2 vents with filter on each side of the bottom its a singular vent in center of bottom I felt sir pulling from left side but not right side when I removed the bottom. The unit is also about 2 1/2 ft above stove. Gonna replace the exhaust motor to see if there is any difference.W11441128; ordrng 1 W11441128 (Exhaust fan)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 09/19/2023

Found glass not secure to lid frame its sliding in and out of frame it needs to be replaced. All other operations are normal. Office will call customer when part comes inPart#W11470212; ordrng 1 W11470212 (Glass lid)

We serviced a

KITCHENAID KITCHEN

Model KDTM504EPA1

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 09/19/2023

Replaced sump assembly and heater unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W10703867 HEATER

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Lexington, North Carolina 27292

Vincent O.

Job Details: 09/19/2023

"New tub has top caved in. Took pic of new and original for comparison. Customer did not even open box to confirm. Took pics of unopened box in garage and damage upon opening. This will be the second damaged tub received for this property. Customer will be required to open box and inspect thoroughly. Ensuring no dents, dings, holes, etc. Spoke with office and informed of situation. Reordering tub once more. Putting in p&a to ensure this is looked at. ; rqstng P&A on 1 W11409866 (Tub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 09/19/2023

"Returned to install parts ordered by previous tech. Upon arrival put new start device on unit and unit started with non noise out of ordinary and frost pattern started in freezer. Let unit run for 15 min and frost pattern covered evap in entirety. Found compressor not too hot and not making any noise. Cut off unit and turned back on and compressor still working properly. Informed customer last start device may have been defective, left compressor with customer. Informed customer to give 24 hrs for proper cooling temps. Verified proper operation when leaving. ; used 1 8201786 (OVERLOAD/RELAY KIT) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH04

Near Hartford, Connecticut 06106

Jeremy B.

Job Details: 09/19/2023

Refrigerator still not cooling. Found a leak on the aluminum suction line where it bends out of the cabinet and a couple inches up in the cabinet. Can not repair the leak. Called tech support documented my findings was given this SR#7737363117

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED25RFXFW00

Near Mooresville, North Carolina 28117

Mark C.

Job Details: 09/19/2023

Unit is not cooling properly due to poor airflow thru the condenser coil. Cleaned coil unit is fully operational.

We serviced a

AMANA MICROWAVE

Model AMV2307PFS07

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 09/19/2023

"Returned to install parts ordered. Installed new magnatron, cap, transformer and diod. Reassembled unit and ran unit with cup of water test. Unit working properly. ; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS0

Near Charlotte, North Carolina 28278

Robert A.

Job Details: 09/19/2023

Cx complaint that the unit is making noise during the cycle. I inspected the unit to confirm the complaint. Lower arm was loose and misaligned . Aligned and advised on usage. Showed cust how lower arm lines up. Cust oked Ran short test cycle to listen for noises. Ran unit in front of customer. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Denver, North Carolina 28037

Mark C.

Job Details: 09/19/2023

Customer states unit will not finish a cycle. Placed unit into rinse spin to find the unit is throwing a long fill error. Upon inspection found debris in the inlet filter screens. Cleared debris ran cycle again unit is fully operational.; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC

We serviced a

GE RANGE

Model Jb705ed1es

Near East Longmeadow, Massachusetts 01028

Chris B.

Job Details: 09/19/2023

Complaint that the unit touch panel would not illuminate. Customer switch the breaker off and back on and display came back on. Found no issues with the stove. Collected trip fee. Mentioned to the customer about hard resetting the unit when problems like this occur.

We serviced a

MAYTAG WASHER

Model MHW4100DW0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/19/2023

"Inspected and found multiple problems, door hinge broken, faults for long drain and pressure system, quoted for repair and he will call if wants repaired. This will be a 2 tech job."

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/19/2023

"Inspected and found 10-15 degree variations in ff temp, unit needs control box and ff thermistor, will order parts and call when we can return.; ordrng 1 W11660617 (Control box) and 1 W11438736 (Ff thermistor)"

We serviced a

WHIRLPOOL RANGE

Model WOS31ES7JS21

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/19/2023

"Inspected and found door locked, unlocked door, and replaced lock, cycled and tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Somers, Connecticut 06071

Gary V.

Job Details: 09/19/2023

Customer needed to reschedule. She will call in of office can call for return date.; saved tckt

We serviced a

MAYTAG RANGE

Model MES8800FZ5

Near Union, Connecticut 06076

Gary V.

Job Details: 09/19/2023

"Inspected and floor had previous scratches and had damage waivers signed. Inspected and found f3e2, drawer sensor connection. Found pin connectors loose for drawer sensor. Tightened and adjusted, cycled drawer and oven up to temp and tested fine."

We serviced a

WHIRLPOOL RANGE

Model WML55011HS07

Near Charlotte, North Carolina 28273

Robert A.

Job Details: 09/19/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 09/19/2023

"Just moving in and no ice. Was able to get icemaker to advance, but no water. Checked and there is no water hookup for unit."

We serviced a

FRIGIDAIRE RANGE

Model GCRE3060AFG

Near Springfield, Massachusetts 01129

Chris B.

Job Details: 09/19/2023

Complaint that the glass top is cracked. Customer mentioned that the cost of parts and labor is more then the stove itself and they will contact the insurance company. Quoted for parts and labor.

We serviced a

KITCHENAID MICROWAVE

Model KMHC319LSS00

Near Charlotte, North Carolina 28273

Robert A.

Job Details: 09/19/2023

Made multiple checks voltage at wall outlet. Also at board 121 volts . Fuse is good. After checking connections on board unit powers up. Unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 09/19/2023

Cx complaint that the unit is not sealing. I inspected the unit to confirm the complaint. I found the gasket was installed backwards. I corrected the gasket positions and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW2

Near Rock Hill, South Carolina 29730

Jonathan J.

Job Details: 09/19/2023

"Complaint need dryer checked out as it was purchased online at auction. As new unit appears to be bringing you no dents no dings no damage no scratches no abnormalities that I can see. Unit is working as it is supposed to be highly advising customer to connect unit to venting system and ensure venting is going outside properly, as customer has never owned a gas dryer before. Cannot honor purchase receipt from auction as there is no model or serial number on the receipt. Customer stated they are going to reach out directly to the seller as the seller told them it was under warranty and new."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/19/2023

Checked unit found basket has severe wobble cuasing off balance could not take off washplate ordering basket gearcase agitator and dampers 2times; rqstng P&A on 1 W10752187 (Screw) and 1 W10752283 (Washplate) and 1 W10752719 (Basket) and 1 W11130362 (Dampers) and 1 W11454734 (Gearcase) and 1 Time (Extra time)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/19/2023

"Inspected and couldnt replicate any noises or problems at this time, all functions test normal at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/18/2023

"Checked unit found door latch not closing ordering hinges and door latch cust has to have unit acessable for repair unit is in tight spot; rqstng P&A on 1 W11412299 (Switch) and 1 W11573703 (Left hinge) and 1 W11573702 (Right hand), states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/18/2023

Replaced float switch and standpipe tested operation normal. Ran cycle and no water leaking at this time cust will run unit a whole cycle

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Medway, Massachusetts 02053

Aimee Z.

Job Details: 09/18/2023

F8e6. Water hazard under 880 ohm needs new valve Also found the cntrol blinking on and off control malfunction ; ordrng 1 W11624943 (Cntrl) and 1 W11614515 (Valve) and 1 W11524850 (Valve)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Charlotte, North Carolina 28210

Jeff L.

Job Details: 09/18/2023

Found unit humming when trying to turn checked capacitor it was not working. Replaced capacitor unit ran and checked okCall complete; used 1 W11395618 (Capacitor) from stock

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Longmeadow, Massachusetts 01106

Roger R.

Job Details: 09/18/2023

"Found unit not heating consistently. Found main board not cycling the power to the transformer. Unit will need a new control and mag tube. ; ordrng 1 W11486781 (Control, main) and 1 W11596034 (Magnetron)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 09/18/2023

"Found unit had a bad thermal fuse. Replaced and checked, all okay. Notated prior damage to both washer and dryer. ; used 1 279769 (THERMAL CUTOFF) from stock"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Douglas, Massachusetts 01516

Angel R.

Job Details: 09/18/2023

"Found bake ignitor not working but getting proper voltage, ran broil as well and it is working properly. Tested temp in broil preheat and it tested ok. Will order new igniter for bake.; ordrng 1 W11355922 (Ignitor)"

We serviced a

SAMSUNG WASHER

Model WF45R6100AC/US

Near Auburn, Massachusetts 01501

Angel R.

Job Details: 09/18/2023

"Found drain pump getting voltage but not running, took a look to see if there was anything clogging the impeller and found nothing. Will order new pump.; rqstng P&A on 1 DC97-20621A (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Lexington, North Carolina 27292

Vincent O.

Job Details: 09/18/2023

Installed new auger motor and yoke. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Lexington, North Carolina 27292

Vincent O.

Job Details: 09/18/2023

Installed new compressor. Pulled vacuum and checked for leaks. Recharged system with 56g r600. Tested and verified proper cooling and operation. All functions check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 09/18/2023

Unit is under 1yr wp warranty per service bench.Spray arm had come loose and melted in half. Verified spray arm locks into place on sump assy. Residue on heater.Ordering spray arm and heater element ; ordrng 1 WPW10491331 (Spray arm) and 1 W10518394 (Heater)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Agawam, Massachusetts 01030

Mike K.

Job Details: 09/18/2023

"Parts replaced previously: Control, wire harness twice, actuator, capacitor.Same issue, customer had reduced soap usage and number of types. No errors in history.Unit was disconnected on arrival as they are using a different washer.Connected unit and ran self diagnostic test, completed fine.Cs say after last repair they had not used until came back from vacation, did not run, tried unplugging/plugging in and same.Attempted several times to contact wp techline, calls not going through and got notice from office that their lines are does. Putting on schedule to attempt later; schdld next appmnt for 9/18 MON PM"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Agawam, Massachusetts 01030

Mike K.

Job Details: 09/18/2023

"Water in unit on arrival, started cycle and did not drain, canceled and did not drain, pump not running.Debris jammed in pump, cleared and pump is working properly. Spray arms are also clogged, not spinning, was able to remove some, but not all and still not spinning. Ordering mid and lower spray arms. Office to contact when parts come in with authorization to schedule return visit.; rqstng P&A on 1 W11101428 (Lower spray arm) and 1 WPW10448645 (Mid level spray arm)"

We serviced a

KENMORE DISHWASHER

Model KDPE234GPS0

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 09/18/2023

"Unit starts and fills, wash motor not running. Cancel and it drains fine. Quoted for sump assy, approved. Replaced and tested unit and verified operation; used 1 W11665769 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL RANGE

Model JMW3430DS02

Near Hartford, Connecticut 06106

Chuck M.

Job Details: 09/18/2023

Installed console and tested. Microwave combo is working properly.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near East Hartford, Connecticut 06108

Chuck M.

Job Details: 09/18/2023

Customer complaint is that lid is not locking. Inspected and found latch is broken. Ordered latch. ; ordrng 1 W11670519 (Lid Latch)

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ10

Near Auburn, Massachusetts 01501

Angel R.

Job Details: 09/18/2023

"Installed new damper motor, tested it and it works properly and quietly. Customer complaint of previously replaced motor being a bit noisy.; dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Franklin, Massachusetts 02038

Aimee Z.

Job Details: 09/18/2023

Installed new wash pump.Cust had floor covered with card bird. Put my piece plastic over it.Installed new wash pump and tested complete; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Auburn, Massachusetts 01501

Angel R.

Job Details: 09/18/2023

Re-seated spigot into ice maker as it was splashing water up against ice maker guide wall and dripping everywhere. Tested ok but noticed a very slow drip coming from ice maker tray will order new ice maker. ; ordrng 1 W11565638 (Ice maker)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Worcester, Massachusetts 01602

Angel R.

Job Details: 09/18/2023

"Installed lid lock, tested ok in diagnostics cycle.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Millbury, Massachusetts 01527

Angel R.

Job Details: 09/18/2023

"Found panel glitchy, certain buttons not registering. Will order new control and NTC harness as a precaution.; ordrng 1 W11591400 (UI) and 1 W11449075 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Douglas, Massachusetts 01516

Angel R.

Job Details: 09/18/2023

"Customer has had unit unplugged could not see if there was frost buildup as it has been defrosted over a week. Tested heater and did not ohm out properly, will order heater. Fan working properly. Frost pattern ok.; ordrng 1 W11650660 (Heater)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC0

Near Franklin, Massachusetts 02038

Aimee Z.

Job Details: 09/18/2023

Installed tune up and new drum complete; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 09/18/2023

"Removed defective compressor, installed new. Charged with nitrogen,checked for leaks, none found. Allowed to sit under charge for 15 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum, weighed in correct refrigerant charge. Compressor operating and cooling properly."

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 09/18/2023

"Checked and ran diagnostics. No stored error codes. Ran washer in quick wash cycle with no load,no unusual noises. Ran heavy duty cycle with comforter in, no unusual noises. Customer insisted on running normal cycle with comforter, still no noises. Unable to duplicate complaint. Customer showed me video of noise, based on video, believe noise coming from gear case. Offered to order gear case, clutch and actuator. Customer wants to talk to Whirlpool. Does not want parts ordered, wants washer replaced. Advised them to contact customer service. She was on phone with them when I left."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 09/18/2023

"Removed and replaced ice maker and panel. Entered diagnostics, ran tests 57 and 45. Ice maker cycled and returned to home position properly. Fill valve actuated and filled ice maker correctly. Operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 09/18/2023

Complete upper icemaker is not making any ice. No sound at touchscreen. I found touchscreen is defective. I found icemaker filter was completely frozen over. I found valve is also frozen. Will need to order valve heater and user interface as well as control to fix. No additional issues found at this time.; ordrng 1 W11579561 (Valve) and 1 W11087201 (Heater) and 1 W11579559 (Control) and 1 W11224256 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Wingate, North Carolina 28174

Jonathan J.

Job Details: 09/18/2023

Complaint washer wont turn on wont do anything full of water I found drain pump plastics broken harness broken at drain pump. Unit will need pump and harness to fix. ; ordrng 1 W11643701 (Harness) and 1 W11399437 (Drain pump)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Wingate, North Carolina 28174

Jonathan J.

Job Details: 09/18/2023

"Replace dryer drum, tested operations no additional issues found everything is working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 09/18/2023

I replace door slides tested operations. Everything is operating normally now door is now closing all the way in Foley. No additional issues found unit appears to be cooling just fine.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Plainville, Connecticut 06062

Ruben C.

Job Details: 09/18/2023

Replaced both freezer door slides tested operation normal door closing normally

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Brookfield, Massachusetts 01506

Chris B.

Job Details: 09/18/2023

Complaint that the unit is making loud noises while agitating and would not run a cycle through. Found bad gear case and shifter problems. Quoted parts and labor.

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