We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Denver, North Carolina 28037
Ryan S.
Job Details:
01/04/2024
"Customer complained unit leaking, ran unit and 3/4 through cycle no leaks detected. Ran unit with dishwasher detergent pod and unit started leaking from Sud buildup. Informed customer to clean filter and run unit through cleaning cycle to get rid of buildup. Verified proper operation."
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ4
Near Mint Hill, North Carolina 28227
Jeff L.
Job Details:
01/04/2024
Found UI sometimes sending power down and sometimes not. I ordered EOC and ignitor for a good repair rescheduled customer for1-11-24;pmPart#W11620570Part#W11524031; ordrng 1 W11620570 (UI) and 1 W11524031 (Bake ignitor)
We serviced a
MAYTAG WASHER
Model MVW5035MW0
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
01/04/2024
Cx complaint that the unit is shaking violently during spin. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed but the unit did shake more than normal during the spin cycle. The unit needs new suspension rods to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11130362 (Suspension rods)
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HZ0
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
01/04/2024
"Cx complaint the that oven has intermittent re lighting for the bake and broil functions. I inspected the unit to confirm the complaint. The cx said it has happen with bake and broil since the last visit. The pans are no longer in the bottom drawer to potentially interfere. I preheated the oven to 350 degrees, it reached the set temp with no issues. I let the temp settle and waited for it to re light. The unit re lit for the bake and broil function. I recommend the replacement of both igniters and the spark module to resolve their intermittent issues. I gave the cx a quote. They will consider and call us back if they want to repair the unit."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Springfield, Massachusetts 01108
Roger R.
Job Details:
01/04/2024
"Installed new belt, wash plate and tub hub due to unit having poor spin performance"
We serviced a
FRIGIDAIRE RESIDENTIAL REFR
Model LGHD2369TF7
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
01/04/2024
"Found left side freezer rail broken. Right side is worn as well. Recommend replacing both rails. Will order and submit for authorization. ; rqstng P&A on 1 5304507977 (Rail freezer) and 1 5304507977 (Rail, freezer)"
We serviced a
MAYTAG WASHER
Model MVWC200BW0
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
01/04/2024
Checked unit for proper operation. All functions seem normal but customer states unit will continue operating after cycle is completed. States unit starts a new cycle and they they have to restart on rinse and spin to extract water again. Recommend replacing unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near York, South Carolina 29745
Mitch H.
Job Details:
01/04/2024
"Checked and found evaporator coil completely frozen. Entered diagnostics, tested, all fans operating properly. Attempted to run test 5 for compressor. Could not get compressor to change speed. Ordering inverter, control and UI. Checked part availability, advised customer that office will call to schedule when parts arrive.; ordrng 1 W11595219 (Control) and 1 W11566894 (UI) and 1 W11567494 (Inverter)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near York, South Carolina 29745
Mitch H.
Job Details:
01/04/2024
"Tested and found washer would not power on. Has proper incoming voltage. Removed console and replaced ACU. Found old control arced and burnt at drain pump connection. Checked and found drain pump shorted. Ordering drain pump. Will install drain pump along with UI when parts arrive.; ordrng 1 W11396717 (Drain pump), dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near York, South Carolina 29745
Mitch H.
Job Details:
01/04/2024
"Tested and found dishwasher fills correctly but pump/motor not starting. Entered diagnostics, found F4E3 pump error. Ordering pump/motor. Part is special order. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11613570 (Pump/motor)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
01/04/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ1
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
01/04/2024
"Cs complaint that unit not running, error code.Unit giving f01 error, primary control failure.Control is nla. Collected for service call only"
We serviced a
LG REFRIGERATOR
Model LFXC24796S/00
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
01/04/2024
"Compressor/fans running, not cooling. Cs had checked and cleaned condenser coil, said rf evap had an ice block where it comes in and nothing else, fr evap had no frost.Sealed system issue. Quoted for compressor/evaps/drier and labor. Cs denied repair. Suggested contacting LG as they may cover some parts under warranty, 2yo unit. Explained we do not do LG warranty work."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Andover, Connecticut 06232
Jeremy B.
Job Details:
01/04/2024
"Customers complaint is washer shaking. Ran diag found off balance load error code. Ran automatic test and basket has an extreme wobble to it. Needs new gear case and basket. ; rqstng P&A on 1 W10752719 (Basket) and 1 W10752283 (Washplate) and 1 W11454734 (Gearcase), dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"
We serviced a
MAYTAG DRYER
Model MED6200KW1
Near New Britain, Connecticut 06053
Chuck M.
Job Details:
01/04/2024
Customer complaint is that dryer does not start. Check voltage and it checked good. Found error code F1e1 Main Control Fault. ; ordrng 1 W11591402 (ACU)
We serviced a
WHIRLPOOL DISHWASHER
Model DU1148XTPBA
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
01/04/2024
"Complaint of making loud noise while running. Verified in test cycle, found broken chopper, ran without chopper and noise still there, motor.Quoted for sump assy/labor and approved. To repair trim work had to be removed. With cs appproval cut trim board so only section in front of unit had to be pried loose. Replaced sump and unit working properly, smooth sounding and no leaks in testing. Left trim board off as cs will have to remain it.; dspstn on spec-tagged invntry: 1 WPW10780877 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVW6500MW1
Near Suffield, Connecticut 06093
Mike K.
Job Details:
01/03/2024
"Unit under 1yr wp warranty per service bench. No errors in history, ran self test and at end gave an f8e1, long fill. Ran quick wash tap cold and getting little water flow. Disconnected fill and water flow fine through connecting hose.; ordrng 1 W11614515 (Water valve assy)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Springfield, Massachusetts 01104
Roger R.
Job Details:
01/03/2024
Found unit not connected to plumbing correctly and also leaning forward due to uneven floors recommended leveling unit and correctly connected water.
We serviced a
SAMSUNG WASHER
Model WF50K7500AW/A2 11
Near East Longmeadow, Massachusetts 01028
Gary V.
Job Details:
01/03/2024
"Installed new drain pump and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near East Longmeadow, Massachusetts 01028
Gary V.
Job Details:
01/03/2024
"Installed new Gearcase and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS6A
Near Easthampton, Massachusetts 01027
Chris B.
Job Details:
01/03/2024
Complaint that the ice dispenser is making loud noises while turning. Found no issues with the motor nor the bucket just needed to be installed back in correctly. Ran unit a few time and dispensed ice cubes and crushed as normal. No repairs needed. Collected trip fee.; dspstn on spec-tagged invntry: 1 242252702 VALVE
We serviced a
KITCHENAID OVEN
Model KODE500EBS20
Near Granby, Connecticut 06035
Mike K.
Job Details:
01/03/2024
"Replaced high limit thermostat, tested bake and broil and both working fine"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Columbia, Connecticut 06237
Jeremy B.
Job Details:
01/03/2024
Washer not filling properly. Keeps giving F8E1 found clean filters and valve getting power needs new valve. ; ordrng 1 W11513255 (Valve)
We serviced a
WHIRLPOOL DRYER
Model WGD87HEDW1
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
01/03/2024
Customers complaint is dryer taking too long tested and took cycling temps and ran diagnostics test. Burner lit every time cant duplicate any problems. The vent is clear. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kings Mountain, North Carolina 28086
Ryan S.
Job Details:
01/03/2024
"Retuned to install parts ordered. Installed new gearcase, cam, belt and belt cover. Ran unit though diagnostic and all funtions working. Ran spin several times and unit working as designed. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
01/03/2024
Retuned to install new evap cover and control board. Installed part and reassembled unit. Unit working properly now. Verified cooling .
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Clover, South Carolina 29710
Mitch H.
Job Details:
01/03/2024
"Found rear motor mount had come loose and motor vibrating in cradle. Removed and replaced drive motor and blower wheel. Reassembled, tested, dryer operating properly.; used 1 279827 (Drive motor), and 1 WP694089 (Blower wheel) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB0
Near Rock Hill, South Carolina 29730
Mitch H.
Job Details:
01/03/2024
"Removed and replaced infinite switch,harness, and element. Reassembled, tested, all burners and functions operating properly.; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS04
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
01/03/2024
Installed new high limit and tested all checks ok
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW2
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
01/03/2024
"Entered correct model and serial. Confirmed purchase date and took picture of receipt.Customers complaint is that clothes are not completely covered by water. Ran diagnostics, no error codes. Ran control calibration, and automatic test cycle. Washer operating as designed. Explained to customer that washer senses load and fills to level needed. Clothes will not be covered in the way older machines did."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near York, South Carolina 29745
Mitch H.
Job Details:
01/03/2024
"Contractor took microwave down. Removed and replaced blower motor assembly. Tested blower before reinstalling, all speeds operating properly. All other functions test properly.; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
01/03/2024
Customer complained unit cuts off after sensing. Found f7e4 error. Found slider bad. Quoted 245.02 for repair. Replaced slider from ts. Ran factory cycle and all funtions working as designed including agitate and spin. Verified proper operation. ; used 1 W10734521 (SLIDER) from stock
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
01/03/2024
"Customer complained unit knob not turning properly. Found knob and timer stripped. Ordering knob and timer, Informed customer office will call when parts come in. ; ordrng 1 W11708423 (Knob) and 1 W11685947 (Timer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Newington, Connecticut 06111
Chuck M.
Job Details:
01/03/2024
Installed gasket and corrected with blow dryer. Checked ok. ; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Farmington, Connecticut 06032
Chuck M.
Job Details:
01/03/2024
Installed control panel and control. Tested and found fuse spark on harness. Ordered harness. ; ordrng 1 W11677715 (Main Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM06
Near Harwinton, Connecticut 06791
Chuck M.
Job Details:
01/03/2024
"Customer complaint is that refrigerator is not cooling. Light is not working and unable to turn cooling off on control. Inspected evaporator and frost only gets just past cap tube. Rest of evaporator is warm. Fans and compressor are running. Ordered compressor, light switch and control. ; ordrng 1 W11514900 (Light Switch) and 1 W11629179 (Control Box) and 1 W11628587 (Compressor) and 1 W11504420 (Coupler) and 1 W11504431 (Coupler) and 1 W11506635 (Process Stub) and 1 W11109499 (drier-tube)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Burlington, Connecticut 06013
Chuck M.
Job Details:
01/03/2024
Customer complaint is that oven display has error code F2e1 stuck key. Confirmed error code and replaced control panel. Customer mentioned while baking cookies and using both oven at the same time the cookies in the upper oven were burnt. Measured temperature in both ovens on preheat to 350 degrees. Both ovens reached temperature and cycled properly. Showed customer how to do temperature calibration.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
01/03/2024
"Complaint unit not making ice. Also making abnormal rattling noise. I found rattling noise is the damper control motor whenever doors are opened or closed making that noise randomly throughout the day and night. Icemaker sliver, ice E one error code and diagnostics. Ordering icemaker. No additional issues found no cooling issues. Found either. ; ordrng 1 W11658802 (Ice maker) and 1 WPW10479155 (Damper)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
01/03/2024
"Installed spray arms, manifold and wash motor. Tested and all checked ok. checked"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Newington, Connecticut 06111
Chuck M.
Job Details:
01/03/2024
Customer complaint is that ice maker was not working. Found filter needs to be replaced. Found frost in fill tube. Cleared and tested harvest and fill successfully. Advised customer to replace filter.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS5
Near Hartford, Connecticut 06105
Chuck M.
Job Details:
01/03/2024
Customer complaint is that microwave is not starting and displays close door. Found interlock failure. Ordered interlock kit. ; ordrng 1 W11244494 (interlock)
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
01/03/2024
Cx complaint that the unit is not drying the dishes. I inspected the unit to confirm the complaint. I found an error code: fAe2. I cleared the code and ran a service cycle. All components passed with no issues and the heater briefly came on. The unit needs a new vent wax motor and control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11672041 (Control board) and 1 W11545290 (Deflector) and 1 W11649995 (Vent motor)
We serviced a
WHIRLPOOL KITCHEN
Model WDT730HAMZ0
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
01/03/2024
"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found no error codes. I checked the water supply to see if it was on, it was off. I turned on the water and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
01/03/2024
Cx complaint that the unit shakes aggressively during spin cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I noticed the knocking noise coming from the drain tube and hoses hitting the wall. I fastened a zip tie to the hoses and tested the unit. He unit is working as designed.
We serviced a
WHIRLPOOL ICEMAKER
Model WUI75X15HZ01
Near Charlotte, North Carolina 28209
Robert A.
Job Details:
01/03/2024
Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the ice sheet sitting on the grid. I ran a service cycle and it passed with no issues. I checked the grid and found the grid wire connected to the harness at the front left corner was loose. I secured the wire and tested the unit for the cx. The unit is working a designed.
We serviced a
MAYTAG DRYER
Model MED8630HW2
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
01/03/2024
"Complaint dryer is not getting hot. I found heating element is open has failed. I replaced heating element, tested operations. Everything is now working. Fine dryer is heating fine. I found vent restriction most likely the cause of heating element failure.; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
01/03/2024
"Complaint washing machine, making loud, horrible noise that can be by the neighbors in their house. I found gear cases failed, causing noise. Im ordering gearcase and all associated parts. ; ordrng 1 W11551646 (Nut) and 1 W11239857 (Belt) and 1 W10721967 (Clutch) and 1 W11481722 (Actuator) and 1 W11449840 (Gearcase)"
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Matthews, North Carolina 28105
Jonathan J.
Job Details:
01/03/2024
"Complaint dryer, making a clunking noise heater will not turn off when doors open. Still showing red hot. I found heater grounded to frame I found clunking noise is normal operation as drum spins over round rollers makes clunking noise I replaced roller kit belts found a spare screw from the manufacturer in Gasket also contributing to clunking noise. No additional issues found with dryer here today. Everything is working fine as of right now. Discoloration of the vent is normal where heat comes from inside dryer. ; used 1 4392065 (DRYER REPAIR KIT), 1 279838 (ELEMENT), and 1 279816 (THERMAL KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
01/03/2024
"Complaint washing machine tub, dropped down cannot use. I found suspension rod plastics have failed, causing suspension rod to drop onto the floor, completely ordering suspension rod kit. No additional issues found with washing machine at this time or gearcase at this time ; ordrng 1 W11217817 (Suspension rod kit)"
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
01/03/2024
Complaint that the unit is not cycling through properly. Ran unit at diagnostic test and all tested out normal. On arrival the unit was unplugged so it seems that it did a hard reset. Unit needs a good tub cleaning. Mentioned to the customer to do a few tub cleaning tablets periodically. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near York, South Carolina 29745
Mitch H.
Job Details:
01/03/2024
"Checked and found noise coming from wash plate. Removed plate, found coins under wash plate. Removed coins, reinstalled plate. Checked clutch, actuator, motor and gear case, all check good, no issues found. Tested, washer now operating properly with no unusual noises."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near York, South Carolina 29745
Mitch H.
Job Details:
01/03/2024
"Removed cover and air tower, replaced damper. Reassembled, tested, damper operating properly and quietly."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near York, South Carolina 29745
Mitch H.
Job Details:
01/03/2024
"Checked and found water seeping from steam valve. Removed and replaced valve. Tested dryer n steam refresh cycle, valve operating and closing properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Clover, South Carolina 29710
Mitch H.
Job Details:
01/03/2024
"Tested and ran diagnostics, found F4E3 pump/motor error. Needs pump/motor assembly. Quoted customer for repair. Removed and replaced pump/motor from t/s. Tested and checked for leaks. Operating properly and no leaks. Collected for repair on American Express.; used 1 W11025157 (Pump/motor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Charlotte, North Carolina 28215
Robert A.
Job Details:
01/03/2024
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. The unit is cooling fine. I ran a harvest cycle for the IM, all worked fine but no water was inserted into the IM mold. I checked the water supply, it was off. I ran another harvest with the water on, it worked as designed with no problems. I left the part with the cx. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, North Carolina 28215
Robert A.
Job Details:
01/03/2024
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. I ran multiple tests related to the IM: 57 (passed), 56 (E5), 45 (passed), 36 (passed), 15 (passed). The unit needs a new IM to resolve the issue. Im marking the part for the return visit.; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Springfield, Massachusetts 01103
Roger R.
Job Details:
01/03/2024
"Installed missing and damaged parts, agitator post, Legs and drain hose, all ok."
We serviced a
SAMSUNG DISHWASHER
Model DW80M2020US
Near Longmeadow, Massachusetts 01106
Mike K.
Job Details:
01/03/2024
"Unit wasnt running, blinking normal light had to unplug. They plugged it back in and has been working last couple days, through 4 loads.Tested a normal cycle. Vent is very loud. Filled and went into wash fine.Vent assy is nla. So me marks on floor on arrival, took photo before moving unit.Able to find some leaking at inlet water valve. Only leaking that I could verify. Unit does pull out far enough to tip on side to access bottom pan without disconnecting electric/water/drain.Quoted for inlet valve and labor, minus service call already collected. Customer will think it over, saved quote."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
01/03/2024
"Unit has seal improperly installed on rear of drum. Will need a new seal. Will order and return to install. ; ordrng 1 W10612022 (Seal, real) and 1 WPY055980 (HI TEMP ADHESIVE)"
We serviced a
SAMSUNG RANGE
Model NE63A6511SS/AA
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
01/03/2024
"Clock display not functioning and only showing 88. All functions are working properly. Will need new display. Will submit for approval and return asap. ; rqstng P&A on 1 DG92-01232A (Display, LED)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
01/03/2024
Complaint that the unit is not washing correctly. Found error codes F6E4 overfill and F4E3. Found bad Wash Motor and Float switch not engaging properly because is bent to one side and if its turned a half a turn it fall off the lever. Tried adjusting but no success. Will order parts for a return visit.; ordrng 1 W11025157 (Sump Pump) and 1 WPW10346525 (Floater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
01/03/2024
Replaced all parts and unit working normal.
We serviced a
GE WASHER.
Model Gtw465asnoww
Near Chicopee, Massachusetts 01013
Chris B.
Job Details:
01/03/2024
Complaint that the unit was not cycling in some cycles and other cycles run normal. Found bad control board and drum has heavy grinding noises. Customer decided not to service it due to age and expense. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
01/03/2024
Washer making a knocking noise. Noise coming from cam actuator area. Washer in a tight spot cant access bottom. Customer to call back when washer accessible. ; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Cam kit) and 1 W11239857 (Belt)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
01/03/2024
Control panel giving F6E2 checked connections they are fine needs new panel.
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ3
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
01/03/2024
Customers complaint is steam clean not working back to back tested and found steam clean working as should. Steam clean will not turn on when cooktop burners are on. This is only a steam clean oven and you still have to go in and wipe away debris. All checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
01/03/2024
Installed new bottom seal and door gasket. ; dspstn on spec-tagged invntry: 1 W11483553 GASKET
We serviced a
LG DISHWASHER
Model LDS5540ST
Near Somers, Connecticut 06071
Gary V.
Job Details:
01/03/2024
"Inspected and found debris in sump, cleared out and tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC1
Near Stafford, Connecticut 06076
Gary V.
Job Details:
01/03/2024
"Installed new control and cycled, tested fine."
We serviced a
KITCHENAID OVEN
Model KOSC504ESS00
Near Windsor, Connecticut 06095
Gary V.
Job Details:
01/03/2024
"Inspected and found unit getting voltage but not powering on, replaced panel fuse, unit now powering on but main control shorted, will order and call for return date.; rqstng P&A on 1 W10803993 (Control board), dspstn on spec-tagged invntry: 1 W11025102 FUSE-THRML"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM01
Near Windsor, Connecticut 06095
Gary V.
Job Details:
01/03/2024
"Installed new evap motor, cycled and tested fine."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Windsor, Connecticut 06095
Gary V.
Job Details:
01/03/2024
"Inspected and found multiple problems, convection fan no longer running, door hinges and gasket broken, quoted and they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
01/03/2024
"Ice building on back wall around thermistor. Toggled heater on. Door rails worn needs control and door rails; rqstng P&A on 1 WPW10503278 (Control), ordrng 2 W11658402 (Door rails)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, North Carolina 28211
Jeff L.
Job Details:
01/03/2024
Replaced dishwasher sump assembly due to wash motor being locked up. Unit ran and checked ok with no leaks.Call complete; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
01/03/2024
"Cx complaint that the unit is not tumbling. I inspected the unit to confirm the complaint. I found the unit starts and heats but does not tumble. The belt is torn and the motor Mount to hold the belt broke off. The unit needs a new belt and motor, I replaced them with TS parts and tested the unit for the cx. The unit is working as designed.; used 1 279827 (MOTOR), and 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
01/03/2024
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit cools fine in both areas. I harvested the IM, it completed with no issues. The IM is on and works fine at the moment. The unit is working as designed."
We serviced a
GE WASHER
Model GTW720BSN0WS
Near Enfield, Connecticut 06082
Mike K.
Job Details:
01/03/2024
"Replaced drain pump and verified unit is draining. Did not connect to their drainage plumbing, which is a 3 foot tall 1.5inchh pvc pipe which goes straight up to ceiling then cuts across evenly before attaching to drainage plumbing on other side of room. Units drain pump not designed for that much head pressure and because of design will back flow all water up to ceiling back into unit. Will leave more standing water in unit then designed for and create extra wear on pump.Cs asked for my opinion on solution. I would suggest a catch basin/sink next to unit with its own drainage pump sized for what it needs to drain."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Marshville, North Carolina 28103
Jonathan J.
Job Details:
01/03/2024
Complaint washer banging and knocked hole in wall I found error codes F0e2 f0e5 f2e1. I checked suspension rods I checked Gearcase cannot find anything wrong with machine today I suspect unit is being under loaded causing issue. Cannot duplicate. Flooring is soft and smells very musty behind washer. ; dspstn on spec-tagged invntry: 1 W11454372 GEARCASE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Hartford, Connecticut 06114
Chuck M.
Job Details:
01/03/2024
Installed harness and defrost timer. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS3
Near Windsor, Connecticut 06095
Gary V.
Job Details:
01/03/2024
"Inspected and found open bake element and main acu no longer sending voltage for bake, will submit estimate and call with return date.; rqstng P&A on 1 W10779716 (Bake element) and 1 W11082269 (Main acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Springfield, Massachusetts 01118
Roger R.
Job Details:
01/03/2024
Found water working properly at this time. Also had door opening issue on left door. Found customer purchased bin was keeping pressure on door when closed and slight air movement from closing freezer door caused door to pop open. Removed bin and door closes properly.; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE
We serviced a
BOSCH DISHWASHER
Model SHX68P05UC63
Near Suffield, Connecticut 06078
Mike K.
Job Details:
01/03/2024
"Not cleaning well, only partial display. Started cycle, filled fine, wash motor running, spray arm movement verified. Cs also says used to be steamy at end of cycle, no longer is. Control board is nla, quoted for heater assy, but would not be able to repair control."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Westfield, Massachusetts 01085
Chris B.
Job Details:
01/03/2024
"Complaint that the unit will shut down or not start a cycle. Unit draining out correctly. Found F5E2 door lock failure. Found lock did engage but error code came back after clearing and running diagnostics cycle. Will order parts for a return visit.; ordrng 1 W11565030 (Door Lock), dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
INSINKERATOR GARBAGE DISPOSA
Model 555SS-1
Near Charlotte, North Carolina 28226
Jeff L.
Job Details:
01/03/2024
"Found glass inside disposal removed glass and the unit ran as normal. I advised the customer that if any ,pre issues with disposal replace it with the amount of age on it.."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Charlotte, North Carolina 28226
Jeff L.
Job Details:
01/03/2024
Found new frame damaged In 3 places one dent is at a welded seam and I cannot make this a good repair with that seam busted. I advised customer again that when assembly comes in to check all the way around it not just whats exposed when u open the box. Advised customer to call office when part comes inPLEASE SHIP TUB ASSEMBLY TO CUSTOMERPart#W114098662xframe 2xframePlease see pics for damage; ordrng 1 W11409866 (Tub assembly) and 2 2xframe (2xframe)s
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AW01
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
01/03/2024
Customer needs new UI buttons are not responding they are going to get a new unit. Call is complete
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Windsor Locks, Connecticut 06096
Mike K.
Job Details:
01/03/2024
"Replaced agitator, screw and hub. Recalibrated unit and ran self test fine ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10752187 AGITATOR SCREW"
We serviced a
KITCHENAID RANGE
Model KFED500EWH03
Near Springfield, Massachusetts 01118
Roger R.
Job Details:
01/03/2024
"Found seal for upper oven hardened and not allowing door to seal properly. Will need to order and return to install. ; ordrng 1 W10337392 (Seal, upper door)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
01/03/2024
Customer complained wires melted. Upon arrival found terminal block melted. Replaced terminal block. Customer wanted to buy her own chord. Called safety to report findings. ; used 1 279320 (Terminal block.) from stock
We serviced a
GE RANGE
Model JGB860EEJ6ES
Near Marshville, North Carolina 28103
Jonathan J.
Job Details:
01/03/2024
"Complaint, lower oven is not heating at all. I found global igniter. Has failed in lower oven. I replaced glow bar igniter tested operations oven is now heating just fine. Verified upper oven is also working fine. As of right now. Cooktop is also working with no issues. ; used 2 12400035 (IGNITOR FLAT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Westfield, Massachusetts 01085
Chris B.
Job Details:
01/03/2024
Complaint that the unit is not running through properly. Ran diagnostic cycle and found no issues with the dishwasher but found water line not tighten properly. Found no issues with the unit. Customer not happy with the performance of the unit. Mentioned to run a load and document if any problem comes up.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Windsor, Connecticut 06095
Gary V.
Job Details:
01/02/2024
"Inspected and found f8e4 fault, found water in leak pan, cleared out water and fault code and cycled, didnt detect any additional leaks. Tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB05
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
01/02/2024
Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the compressor and fans work fine. The compressor high side tubing is not hot at all. I smell refrigerant in the FC. The unit needs a new compressor and evap to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11370574 (Compressor) and 1 W11578004 (Evap) and 1 W11504419 (Coupler) and 1 W11504449 (Coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Chicopee, Massachusetts 01013
Chris B.
Job Details:
01/02/2024
Complaint that the unit is leaking water from the top of the ff section. Found bad water valve and screws missing from the door. Quoted parts and labor. Will order parts for a return visit please call customer at 413-374-0337 before arrival Gabriel.; ordrng 1 W11482383 (Water Valve) and 1 W11126052 (Screw) and 3 WP67006380 (Screw)s
We serviced a
IKEA MICROWAVE
Model IMH205FS-2
Near South Hadley, Massachusetts 01075
Chris B.
Job Details:
01/02/2024
"Customer needs to contact customer service to get proof of purchase, delivery date and model #. Customer asked if I could wait while she calls IKEA or Whirlpool. IKEA could send proof so customer will have Whirlpool send correct ticket showing that Whirlpool is the paying party and not customer. Will need to reschedule while its all fixed up to be able to return. Please follow up with customer to come out with the update ticket to return because customer mentioned that they dont have to pay for trip fee nor repairs."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Charlotte, North Carolina 28217
Jeff L.
Job Details:
01/02/2024
5306 Acadia heights drive28217There is no power coming thru the unit the UI isnt lighting up and the unit has proper power from the wall. Ordering g 2 parts for repair. Rescheduled for 1-10-24;pmPart#W11325580Part#W11549931; ordrng 1 W11325580 (Control panel) and 1 W11549931 (ACU)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUI95X15HZ
Near Charlotte, North Carolina 28207
Jeff L.
Job Details:
01/02/2024
Replace parts ordered found receptacle behind icemaker week advise customer to get new receptacle or plug into the receptacle underneath sink unit Ranchetta OK.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Charlotte, North Carolina 28205
Jeff L.
Job Details:
01/02/2024
The UI doesnt always allow you to make certain selections and the start button doesnt always work. Rescheduled for Part# W11591400; ordrng 1 W11591400 (UI)
We serviced a
WHIRLPOOL WASHER
Model Wtw5057LW0
Near Canterbury, Connecticut 06331
Amanda R.
Job Details:
01/02/2024
"Flashing Sense and lid lock soak and wash f8e6 error code water hazard unit locking but then just hums when basket should be rotating capacitor bad replaced tested operation normal ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Windham, Connecticut 06280
Amanda R.
Job Details:
01/02/2024
Replaced inlets valves tested operation normal