Service History 43 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hartford, CT 06106

Ruben C.

Job Details: 07/14/2023

Checked unit found drain pump harness loose reinstalled tested operation normal

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Somers, CT 06071

Gary V.

Job Details: 07/14/2023

"After diagnosing Tuesday as broken main acu and customer was quoted for repair. Arrived today and found unit was brought to the garbage dump by customer and thrown off truck, damaging cabinet and entire unit beyond repair before he realized he had a service plan, unit is no longer repairable. Sending main acu back for credit."

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Ellington, CT 06029

Gary V.

Job Details: 07/14/2023

Installed new frame and tested fine.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV01

Near Dudley, MA 01571

Chris B.

Job Details: 07/14/2023

Replaced part and unit working normal.

We serviced a

WHIRLPOOL RANGE

Model WFG530S0ES0

Near Grafton, MA 01560

Chris B.

Job Details: 07/14/2023

Complaint that the unit is not heating properly. Found that the oven is heating up over 420* and not at proper temperature. Everything else works great. Oven sensor is good. Bad control board. Quoted parts and labor. Customer will think it over. Did a temperature adjustment on the oven to -30* and customer will try it that way. Found oven door coming apart on the right top corner that I made customer aware of it too. Collected trip fee.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Worcester, MA 01605

Chris B.

Job Details: 07/14/2023

Replaced all parts and washer running normal. No leaks detected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBRS19KTMS2

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 07/14/2023

Not making ice. Found proper temps. Found 120vac at icemaker. Tried cycling but its not advancing needs new icemaker. ; ordrng 1 D7824706Q (Icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 07/14/2023

Dishwasher leaking. She said it was leaking from bottom and there was lots of suds. Ran self test and found all checks ok. Recommend using finish soap pods.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GR2FHMXVB00

Near East Granby, CT 06026

Gary V.

Job Details: 07/14/2023

"Inspected and found ice build up again, cleared and cleaned ice, also found door and gasket defective, quoted and they will call. Ice build up is resolved now though. No extra charge, 30 days on previous repair."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Charlotte, NC 28216

Robert A.

Job Details: 07/14/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Charlotte, NC 28209

Jeff L.

Job Details: 07/14/2023

Replaced water valve and ice maker jumped ice maker it filled to correct capacity and cut off. At this time unit is running and checked ok(Call complete))

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Wales, MA 01081

Amanda R.

Job Details: 07/14/2023

Not advancing through cycle just hums and then goes to done quoted for run capacitor

We serviced a

MAYTAG DRYER

Model MED5630HW0

Near Worcester, MA 01602

Amanda R.

Job Details: 07/14/2023

Making a squealing noise idler pulley bearing bad replaced idler pulley ; used 1 279640 (IDLER PULLEY) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Shrewsbury, MA 01545

Amanda R.

Job Details: 07/14/2023

It cooled down and froze and started making ice for one day then temps rose to 20 in freezer and 45 in ff section compressor running but very quiet pressurized system with 140psi of nitrogen no leaks replaced compressor and Uv filter set temps at recommended ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV and 1 WPW10507886 COMPRESSOR

We serviced a

KITCHENAID COOKTOP

Model KGCS166GSS07

Near Fort Mill, SC 29715

Mitch H.

Job Details: 07/14/2023

"Attempted to remove cooktop to access switches. All burner screws corroded and heads breaking off. Cannot get bit on screws in two burners, will have to drill them out. Requesting P&A for screws and orifice holders. Due to work involved also requesting 2X time.; rqstng P&A on 10 WP3368921 (Burner screw)s and 2 WPW10128448 (Orifice holder)s and 1 WPW10155786 (Orifice holder) and 1 WPW10128451 (Orifice holder) and 1 WPW10128450 (Orifice holder) and 1 2Xtime (2X time)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Charlotte, NC 28269

Robert A.

Job Details: 07/14/2023

"Cx complaint that the unit is making a rattling noise while it runs and not making ice. I inspected the unit to confirm the complaint. I found the noise is not present, the cx has a video. The noise is from the evap fan scraping ice, most likely from the door propped open since its not occurring now. Concerning the ice production I ran multiple tests: 57,56,45 and 36. All tests passed except 45 (IM fill test). The valve engaged but no water entered the IM. The unit needs a new IM fill tube heater. Im ordering the part for the return visit.; ordrng 1 W11087201 (Fill tube heater)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Charlotte, NC 28262

Vincent O.

Job Details: 07/14/2023

Installed new start button

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0JS3

Near Charlotte, NC 28262

Vincent O.

Job Details: 07/14/2023

Observed damaged to cooktop glass. ; ordrng 1 W11178791 (Cooktop glass)

We serviced a

GE REFRIGERATOR

Model GFSS6KEXCSS

Near Westfield, MA 01085

Mike K.

Job Details: 07/14/2023

"Rf still at 40, fr not cooling. Found Evap with no frost on it. Found fr thermistor reading over 5kohm at room temp. Display showing fr temp at 3 degrees while being over 50.Quoted for thermistor/ labor and estimate good for 7 days"

We serviced a

FRIGIDAIRE RANGE

Model FGGF3036TFE

Near Westfield, MA 01085

Mike K.

Job Details: 07/14/2023

"Complaint of smelling gas fumes, tenant on premises didnt know much beyond that.Checked unit with electronic leak detector, all burner orifaces checked, bake and broil oriface checked. Regulator and each connection checked. Check gas line from house to unit. No gas detected.Gas line was turned off, turned on and checked everything again. No leaks detected, operated each burner, and bake and broil. All operating fine, checked for leaks after operation and found none.Preheated to 350 fine.Verified operation of detector turning on burner without igniting.With everything turned off, checked once more and no leaks detected.Normal to have a smell of gas in igniter operation and a different odor of gas burning during operation. Everything seen and smelled during testing was normal.As it was the way it was on arrival, turned gas off at completion of tests.Service call pre-collected."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Holyoke, MA 01040

Mike K.

Job Details: 07/14/2023

Replaced thermostat and verified operation on timed dry

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Easthampton, MA 01027

Mike K.

Job Details: 07/14/2023

"Cs complaint is that the timer does not advance on any setting. Tested on timed dry.Ran for 5 minutes. Did not advanceReplaced timer and ran for another 5 minutes on timed dry, advanced properly; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Springfield, MA 01104

Roger R.

Job Details: 07/14/2023

Found unit has a bad actuator. Replaced and checked. All okay. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

MAYTAG WASHER

Model MVW6200KW

Near Springfield, MA 01109

Roger R.

Job Details: 07/14/2023

"Found unit has a bad shifter and cam. Replaced both items and checked. All okay. ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WGD5000DW3

Near Springfield, MA 01118

Roger R.

Job Details: 07/14/2023

Found drum supports worn and noisy. Replaced with new dryer maintenance kit. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

SAMSUNG WASHER

Model WA50M7450AW/A4

Near Chicopee, MA 01013

Roger R.

Job Details: 07/14/2023

"Found unit not draining and also water at edge of washer base, this looks like water thrown over the top of the tub during spin. Unit will need a new drain pump DC31-00187A $189.99 plus $239 labor charge. ; ordrng 1 DC31-00187A (Pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Charlotte, NC 28213

Robert A.

Job Details: 07/14/2023

Cx complaint that the units LED light are dim and some completely out. I inspected th unit to confirm the complaint. I found the FC LED blown causing the top LEDs in the RC to go dim. I replaced the FC LED and tested the unit for the cx. The unit is working as designed. Repair is covered by the service pointer and Scode.; used 1 W10695459 (LED module) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Charlotte, NC 28205

Robert A.

Job Details: 07/14/2023

"Cx complaint that the unit had a thermal event and damage multiple components. I inspected the unit to confirm the complaint. The thermal event started from the control board based on the soot and melted parts. The unit would need multiple new parts to fully resolve the issue. A control board, ui panel, entire harness, door panel, inner door, insulation, detergent dispenser & door switch. I quoted the cx for the cx for the repair.; ordrng 1 W10903576 (Ui panel) and 1 W11256107 (Control clip) and 1 WPW10653840 (Door switch) and 1 W10854225 (Control board) and 1 W10908291 (Inner door) and 1 W11027902 (Harness) and 1 W10861000 (Detergent dispenser) and 1 W11116870 (Control bracket) and 1 W10900374 (Panel) and 1 WPW10073520 (Insulation)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Charlotte, NC 28215

Vincent O.

Job Details: 07/14/2023

Found filter bracket and cover not aligning properly to lock in. Replaced bracket and cover. All functions check ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Rock Hill, SC 29732

Mitch H.

Job Details: 07/14/2023

"Replaced valve, tested, operating quietly and properly. No unusual noises or chattering. Customer had water pressure checked by the city, running at 65 psi. According to Chris with tech line pressure at 90 psi or above can cause the issue customer was having but pressure is below that.; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"

We serviced a

AMANA RANGE

Model ACR4303MMS0FOUND

Near Charlotte, NC 28227

Vincent O.

Job Details: 07/14/2023

Installed new parts. Took picture.; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Mint Hill, NC 28227

Vincent O.

Job Details: 07/14/2023

"Found lights working. No issue. In speaking with customer, determined that the light issue was caused by improper seal freezing switch closed. Found ice maker not making ice due to frozen fill tube. Heater open. Order and replace heater and valve. ; ordrng 1 WPW10341329 (Valve) and 1 W11087201 (Heater)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHD2368TF8

Near East Granby, CT 06026

Gary V.

Job Details: 07/14/2023

"Inspected and found condenser fan blade became dislodged from condenser motor, reinstalled and cycled, tested fine. Informed Customer about leaky water line connection and she said she would get resolved."

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089HEP3

Near East Granby, CT 06026

Gary V.

Job Details: 07/14/2023

"Inspected and found left side ff door not closing properly and replaced hinge shims, and tested fine now.; used 2 WP487576 (E) from stock"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 07/14/2023

"Customer complained unit not spinning. Found hub and gearcase splines shot. Weds gearcase and hub. ; rqstng P&A on 1 W11454738 (Gearcase), ordrng 1 W10528947 (Hub) and 1 2xtimeframe (2xtimeframe)"

We serviced a

WHIRLPOOL DISHWASHER

Model JDB9800CWP2

Near Weddington, NC 28104

Jeff L.

Job Details: 07/14/2023

Customer paid check # 10690Found unit continuously running unit has bad control board and thermostat both need to be replaced for a good repair.; ordrng 1 W10866121 (Control board) and 1 WPW10195091 (Limit thermostat)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Weddington, NC 28104

Jeff L.

Job Details: 07/14/2023

Replaced drum in dryer run unit thru all components check unit ran and checked ok(Call complete)

We serviced a

JENN-AIR OVEN

Model JDRP548HL01

Near Charlotte, NC 28226

Jeff L.

Job Details: 07/14/2023

Met Ryan on job he is ordering parts for oven.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Charlotte, NC 28277

Jeff L.

Job Details: 07/14/2023

"Replaced All 3 parts when testing the washer it still made a loud squeaking noise. I rechecked the installation of gear case and everything is good. If I take wash plate off the unit stops making noise, I spoke with (Chris) at tech support and he recommended replacing the inner basket and hub. I ordered part#W10528947 and part#W11172199 and will advise customer to call us when basket arrives.; ordrng 1 W10528947 (Hub) and 1 W11172199 (Inner basket)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Iron Station, NC 28080

Mark C.

Job Details: 07/13/2023

Units lower trim is broken off leaving sharp corners. ; rqstng P&A on 1 W11598202 (Trim)

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Coventry, CT 06238

Amanda R.

Job Details: 07/13/2023

"Called tech support Fluorescent lights baby monitor nothing plugged in on same outlet sr7736852412 order main wire harness ; rqstng P&A on 1 W11666463 (Harness), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Stanley, NC 28164

Mark C.

Job Details: 07/13/2023

Awaiting the arrival of the switch schedule once parts arrive.; O-emld tckt

We serviced a

GE WASHER

Model GTW465ASN0WW

Near Simsbury, CT 06092

Chuck M.

Job Details: 07/13/2023

Installed drain pump and tested. Washer is draining and spinning.

We serviced a

MAYTAG WASHER

Model AS9700

Near Granby, CT 06060

Chuck M.

Job Details: 07/13/2023

Customer complaint is that washer is leaking. Inspected and found drain hose from tub to pump is punctured. Quoted P&L. Customer will repair.

We serviced a

WHIRLPOOL MICROWAVE

Model MMV1175JW00

Near Plymouth, CT 06786

Martino S.

Job Details: 07/13/2023

Check unit as per customers complaint unit makes loud noises when in use. Turn on unit to heat water unit makes loud posing noises rapidly and burning spell. Call safety team and they advise to order high side parts and two techs back for service and we go from there as customer requested new unit. Customer advised safety team will have a follow up in a couple of days. Parts order tentative P/A and two techs on return.; ordrng 1 W11460698 (Transformer) and 1 W11182140 (Switch assembly) and 1 W11182141 (Interlock switch) and 1 W10163422 (Mag thermistor) and 1 W10850446 (Capacitor) and 1 W10668273 (Therm-Fix) and 1 W11679669 (Therm-Fix) and 1 W11391712 (Magnetron) and 1 W10471570 (Deflector)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near East Longmeadow, MA 01028

Roger R.

Job Details: 07/13/2023

"Found wire harness broken and pump damaged. Also needs new control as drain pump relay is stuck closed and pump running continuously. ; ordrng 1 W11626074 (Control, machine) and 1 W11643701 (Harness, wire) and 1 W11399437 (Pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Springfield, MA 01107

Roger R.

Job Details: 07/13/2023

"Found unit unplugged on arrival. Plugged into out behind unit and found no power at outlet, reset GFCI outlet and retested, all ok unit running properly now."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Clover, SC 29710

Mitch H.

Job Details: 07/13/2023

"Ran diagnostics, no stored error codes. Tested dishwasher, filling and starting correctly. Pump/motor operating properly. Found dispenser door not opening. Requesting P&A for dispenser.; rqstng P&A on 1 WPW10671905 (Dispenser)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Granby, CT 06060

Chuck M.

Job Details: 07/13/2023

"Installed screws,studs and front panel. Checked ok."

We serviced a

WHIRLPOOL WALL OVEN

Model WOD77EC0HS01

Near Southwick, MA 01077

Mike K.

Job Details: 07/13/2023

"Cs had video of unit. Was using lower oven and tried to turn on upper over, would not respond, then would not respond to turn off lower oven, also light was on and couldnt turn off. Turned off breaker and has not been on since.Had power turned back on and both ovens responded, preheated each to 350. Each completed properly and turned off fine. All buttons still working.Checked error history. Multiple f6e0 errors from day of failure. User interface lost communication.Ordering interface, last replaced 4/4/2023. Part covered, trip covered, quoted for laborQuote is good for 7 days. Explained that with installed part and failing again we would replace once, as possible to have bad part, if reoccurring again, we would talk to whirlpool techline for their input. Error directly correlates to user interface and did work after replaced previously"

We serviced a

WHIRLPOOL WASHER

Model NTW3811ST0WW

Near Charlotte, NC 28216

Robert A.

Job Details: 07/13/2023

"Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. I found the unit is getting no power, the breaker tripped. The wall outlet has a GFI. I flipped the breaker and removed the dirty water that was inside the unit by running drain and spin. I also started a normal color cycle for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Charlotte, NC 28215

Robert A.

Job Details: 07/13/2023

Cx complaint that the unit is not spinning or wringing out the clothes. I inspected the unit to confirm the complaint. I found error codes: f7e5 f8e3. I cleared the codes and ran manual spin and agitate to check the shifter motion. The shifter was stuck in spin and did not move at all. I replaced the shifter (TS) and calibrated the unit for the cx. The unit is working as designed.; used 1 W10913953 (ACTUATOR) from stock

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS42NMX00

Near Charlotte, NC 28210

Jeff L.

Job Details: 07/13/2023

"Upon arrival fridge was working and operating normally good frost pattern making ice. Customer said on Friday that the freezer portion of fridge warmed up to the point ice cream melted. And some other stuff was getting soft. He went and tripped the breaker and the fridge has worked fine since that point. However, customer says the unit has never kicked into defrost and kicked out feels as if it only comes out if breaker is tripped. There are several service bulletins on this fridge but not for this complaint. From what Ive been told it sounds like fridge may be staying in defrost to long. Calling tech line spoke with rob he agreed with me Im ordering part #W11623098; ordrng 1 W11623098 (Control board)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Charlotte, NC 28212

Jeff L.

Job Details: 07/13/2023

"Found washing machine with enough soap to wash 10 loads of clothes. Customer said they just got it had done several loads band then it poured soapy water. The next load did not leak. I put unit into service mode and found no fault codes. All components were operating normally. The door boot was good, I ran unit on normal quick wash and ran thru drain spin cycle and unit never leaked. I advised the customer to use 2 table spoons of soap that is all. Unit ran and checked ok(Call complete)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Westfield, MA 01085

Mike K.

Job Details: 07/13/2023

"Replaced control, harness and motor. Ran self diagnostic test fine, recalibrated. Ran drain and spin cycle fine."

We serviced a

KITCHENAID RANGE

Model KSDG950ESS6

Near Charlotte, NC 28270

Jeff L.

Job Details: 07/13/2023

Replaced main board the fault code and buzzing went away and the led stopped doing crazy stuff such as sending power every where at once. The unit is not yet completely installed still half way out of hole. The customer as major remodeling going on. I was not able to run this unit to check because of insufficient supply such as gas. The builder said he still had a little faint smell of gas. I cannot check for leaks on stove because gas is off. The builder will finish install and check for gas leaks in his installation. At this time unit is repaired.(Call complete)

We serviced a

WHIRLPOOL DRYER

Model WED85HEFW0

Near Charlotte, NC 28215

Robert A.

Job Details: 07/13/2023

"Cx complaint that the unit is not heating. I inspected th unit to confirm the complaint. I found the unit tumbles and has good airflow but does not heat. I checked the power going to the heater from the relay on the control board, its sending 121v. I checked the element and found a break in it, the fuses are good. I replaced the heater element (TS) and tested the unit for the cx. The unit is working as designed.; used 1 WP8544771 (ELEMENT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Charlotte, NC 28215

Robert A.

Job Details: 07/13/2023

"Cx complaint that the unit is not washing the dishes. I inspected the unit is confirm the complaint. I Found error codes: f7e1 f4e3 f5e1. The unit fills and drains but has no wash action. I replaced the sump motor with one from TS and tested the unit for the cx. Now the motor stutters to consistently run. Every few seconds it will turn on momentarily. I removed the panel to check the harness and control, the harness is good as well as the control connections. The unit needs a new control to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11087226 (Control board), used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Springfield, MA 01108

Roger R.

Job Details: 07/13/2023

"Found unit has heavy frost in freezer. Initiated defrost in diagnostics and unit did not heat. Found bad heater circuit. Will need new heater assembly. ; ordrng 1 W11650661 (Heater, defrost)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Wilbraham, MA 01095

Roger R.

Job Details: 07/13/2023

"Found unit leaking foam from bottom of door. Cleared soap suds and retested, all okay suds gone and unit not leaking. Advised on soap usage. ; dspstn on spec-tagged invntry: 1 W11498831 GASKET"

We serviced a

MAYTAG DRYER

Model MED5100DW1

Near Cheshire, CT 06410

Martino S.

Job Details: 07/13/2023

"2nd appliance in the home but customer state she have insurance that her mom called in, customer refuse to pay trip charge and I informed customer to schedule through her insurance."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Waterbury, CT 06704

Martino S.

Job Details: 07/13/2023

Check unit found door handles broken parts order tentative P/A; ordrng 2 W10837029 (Door handle)s

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/AA 00

Near Wilbraham, MA 01095

Roger R.

Job Details: 07/13/2023

Error code for leaking. Checked leak detection sump for signs on leaking and I found a sticky residue but no water. Unable to locate any water leak at this time. If reoccurs would recommend replacing sump assembly. DD82-01353A $339.95 plus labor of $279.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Springfield, MA 01118

Roger R.

Job Details: 07/13/2023

"Installed new door latch switch, cavity safety and filter board. All checks okay."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Salisbury, NC 28144

Vincent O.

Job Details: 07/13/2023

Washer is wedge in between wall. Left side of unit is being pressed into basket. Due to the placement of washer being squeezed the basket will hit outer cavity and create knocking noise. No problem found with unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Lexington, NC 27292

Vincent O.

Job Details: 07/13/2023

Observed worn out door seal; ordrng 1 WPW10714545 (Door seal)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Lexington, NC 27295

Vincent O.

Job Details: 07/13/2023

Found grinding noises coming from worn gearcase. Hub also worn. Order and replace drive assembly. ; rqstng P&A on 1 W10919191 (Washplate) and 1 W10528947 (Hub) and 1 W11454372 (Gearcase) and 1 W10721967 (Cam)

We serviced a

WHIRLPOOL WALL OVEN

Model WOC54EC0HS04

Near Troutman, NC 28166

Vincent O.

Job Details: 07/13/2023

Installed new console and control. No action. Light inside out as well. Order and replace switch kit and bulb. ; ordrng 1 W11033422 (Interlock kit) and 1 W10886919 (Bulb)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Troutman, NC 28166

Vincent O.

Job Details: 07/13/2023

Installed new panel

We serviced a

WHIRLPOOL WINE COOLER

Model WTW4816FW3

Near Mooresville, NC 28115

Vincent O.

Job Details: 07/13/2023

Installed new control board. Recalibrated unit. Customer had water shut off to house upon arrival.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Mooresville, NC 28115

Vincent O.

Job Details: 07/13/2023

No problem found with unit at this time. Customer claiming that LF burner flames go up and down without reason. Unable to duplicate. All flames are proper. Seems like outside air issue. A/c vent right above unit possible cause. Advised customer to record issue if returns. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Mooresville, NC 28115

Vincent O.

Job Details: 07/13/2023

No problem found with ice maker. Customer says it made ice for a day and then stopped. Tested ice maker operation and fill. All functions check ok. Performed hard reset. Advised customer to allow bin to fill before using ice. If issue returns customer will need control.

We serviced a

WHIRLPOOL WASHER

Model Mvw4505mw0

Near Worcester, MA 01604

Chris B.

Job Details: 07/13/2023

Complaint that the unit is not draining correctly. Found broken wires to the drain pump and found excessive oil leak in the gear case. Verified capacitor and read 52microfarads. Will order parts for a return trip. ; ordrng 1 W11449840 (Gear Case) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11399437 (Drain Pump) and 1 W11643701 (Harness Wire Lower) and 1 2xFrameJob (2x Frame Job)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Worcester, MA 01605

Chris B.

Job Details: 07/13/2023

Complaint that the unit is not making crushed ice. Found broken tooth on the ice bucket bin. Will order parts for a return visit. Unit has extended warranty.; ordrng 1 W11347840 (Ice Bin) and 1 WP2220458 (Auger Coupler) and 1 W10852956 (Spring)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMW0

Near Worcester, MA 01606

Chris B.

Job Details: 07/13/2023

Complaint that the unit is leaking water from the bottom front right side. Found unit not leveled properly and needed adjustment. Ran two diagnostic cycles and dishwasher running normal. No leaks detected. No error codes present.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Enfield, CT 06082

Gary V.

Job Details: 07/13/2023

"Inspected and found door gasket loose causing long run times and freezing in ff, adjusted door gasket and cycled, tested fine."

We serviced a

ADMIRAL WASHER

Model WTW8900BC0

Near Enfield, CT 06082

Gary V.

Job Details: 07/13/2023

"Installed new suspension rods and ran thru cycle, didnt see any other problems. Tested fine."

We serviced a

FRIGIDAIRE DRYER

Model LAQE7077KR0

Near Suffield, CT 06078

Gary V.

Job Details: 07/13/2023

"Inspected and found multiple problems, main acu shutting off and not responding properly, air flow sensor fault, exhaust vent clogged, and lint screen clogged. Quoted for main acu and they will call."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS01

Near Worcester, MA 01605

Chris B.

Job Details: 07/13/2023

Complaint that the unit is not cooling properly. Found bad compressor. Start relay stayed on 120v compressor runs on hot but no cooling. Cap is good. Ill need sealed system done. R134a refrigerant. Signs of corrosion on the line and one of the pins cross to chassis on the compressor. Will order parts for a return visit. ; ordrng 1 WPW10507886 (Compressor Kit) and 1 2xFrameJob (2x Frame Job) and 1 W11506635 (Processing Tube)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFO42FTX00

Near Holden, MA 01520

Chris B.

Job Details: 07/13/2023

Complaint of ice buildup in the freezer side. Found all gaskets needs replacing. Quoted parts and labor. Will order parts for a return visit.; ordrng 2 8201809 (Gasket)s and 1 2309216 (Freezer Gasket)

We serviced a

JENN-AIR RANGE

Model JGS9900CDS02

Near Suffield, CT 06078

Gary V.

Job Details: 07/13/2023

"Inspected and found door not closing properly, inner door, gasket and hinges need to be replaced, quoted and she will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Hartford, CT 06114

Ruben C.

Job Details: 07/13/2023

Checked unit found fan motor blade was frozen with some ice cuasing no cool in refrigerator coil had frost on all tubings and was not fully frozen solid cleared ice from fan blade if issue happens again order evap fan motor and fan blade

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Windham, CT 06226

Jeremy B.

Job Details: 07/13/2023

"Installed all new parts. Pulled vacuum recharged and unit now getting cold. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Windham, CT 06226

Jeremy B.

Job Details: 07/13/2023

Installed new parts and tested all burners now working properly.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Ellington, CT 06029

Gary V.

Job Details: 07/13/2023

Installing new cooktop and tested fine.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ellington, CT 06029

Gary V.

Job Details: 07/13/2023

Inspected and found water purging out of stand pipe when washer drains. And informed customer about clogged plumbing problem.

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW2

Near Windsor, CT 06095

Chuck M.

Job Details: 07/13/2023

Customer complaint is that washer would not complete cycle. Ran diagnostics and got error code F7e1. Basket speed fault. Ran diagnostics cycle and washer is not spinning and agitated in one direction. Found motor buzzing and struggling to spin. Ordered motor and capacitor. ; ordrng 1 W11497303 (Drive Motor) and 1 W11428524 (Capacitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Windsor, CT 06095

Chuck M.

Job Details: 07/13/2023

Customer complaint is that ice maker is not working. Jumped out ice maker and it is not cycling. Quoted customer for P&L $424.33. Customer will buy new refrigerator.

We serviced a

GE REFRIGERATOR

Model GFE26GGKBWW

Near Windsor, CT 06095

Chuck M.

Job Details: 07/13/2023

Customer complaint is that Fresh Food section is not cooling properly. Inspected and found evaporator fan not spinning. Manually spun fan and it started spinning but loudly. Ordered evaporator fan for FF section. ; ordrng 1 WR60X26866 (fan dc ff evap)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Mint Hill, NC 28227

Robert A.

Job Details: 07/13/2023

"Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. The unit is heating and tumbles but has poor airflow. I ran the unit and checked the exterior duct exit, there was no air coming out. The home needs the dryer duct cleans to resolve the issue. The unit is working fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Mint Hill, NC 28227

Robert A.

Job Details: 07/13/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Charlotte, NC 28215

Robert A.

Job Details: 07/13/2023

"I installed the ordered part and tested the unit for the cx. The unit still not working. Im ordering a transformer, diode and capacitor to resolve the issue.; ordrng 1 W10836753 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0E

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/13/2023

Installed screws studs and shield. Found gasket torn causing leak. Replaced from T/S and tested. No leaks found. ; used 1 W11177741 (GASKET) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Charlotte, NC 28215

Robert A.

Job Details: 07/13/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near East Hartford, CT 06118

Ruben C.

Job Details: 07/13/2023

Replaced drain hose tested operation normal ran cycle normal

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near East Hartford, CT 06118

Ruben C.

Job Details: 07/13/2023

Checked unit does not do it all the time gearcase is noisy on spin ordering gearcase and agitator and bolt; rqstng P&A on 1 W11449840 (Gearcase) and 1 W10752187 (Screw) and 1 W11550891 (Agitator)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near East Hartford, CT 06118

Ruben C.

Job Details: 07/13/2023

Replaced main valve housing unit gets water on normal sometimes but not in test mode ordering control also tub is off center wobbling ordering basket gearcase and washplate; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10752719 (Basket) and 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W11116592 (Control)

We serviced a

GE REFRIGERATOR

Model PFSS2MIYCSS

Near Wethersfield, CT 06109

Ruben C.

Job Details: 07/13/2023

Checked unit found cond motor seized blade worn down on fin ordering motor and blade; ordrng 1 Wr60x10209 (Cond motor) and 1 Wr60x24484 (Cond fan blade)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Newington, CT 06111

Ruben C.

Job Details: 07/13/2023

Checked unit replaced washplate advised cust to clean washer also had issue with latch was not locking replaced latch tested operation normal; used 1 W11394572 (Latch) from stock

We serviced a

WHIRLPOOL DRYER

Model MED6630HC1

Near Tolland, CT 06084

Amanda R.

Job Details: 07/13/2023

Replaced heater element tested operation normal

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