We serviced a
WHIRLPOOL RANGE
Model RF365BXPW1
Near Norfolk, MA 02056
Aimee Z.
Job Details: 01/24/2024
Needs new bake element burnt out also Cust want to replace all recpicles Handle left side striped 2 screws Cust want to know if we coil get 2 screws1 inch long thicker screws ; ordrng 1 WP308180 (Elements) and 4 330031 (Surface element kit)s
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTWH0
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/24/2024
Cust complaint was soap not dissolving the soap . Ran diagnostics wash pump spraying fine. did a cup test and the heater is coming onAdvised customer to heat water at sink before running and also do regular cleaning
We serviced a
KENMORE RANGE
Model ="790.79013100"
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/24/2024
Found right front burner sparking not lighting. Cleaned burner and found the gas blocked Used tooth pick to un blocked . Tested ll burners
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near East Hampton, CT 06424
Jeremy B.
Job Details: 01/24/2024
Customers complaint is dishwasher leaking and giving leak error code. Found water at 170 degrees causing the leak. Recommend lowering to 120 ran self test all checks ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Middletown, CT 06457
Jeremy B.
Job Details: 01/24/2024
Installed all new pets and ran calibration then self test all checks ok.!
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Cromwell, CT 06416
Jeremy B.
Job Details: 01/24/2024
Washer taking a long time to wash. Found cold water barley coming in. Valve cracked open. Opened fully and water entering properly. Ran self test all checks ok.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near New Britain, CT 06051
Jeremy B.
Job Details: 01/24/2024
Washer not agitating or spinning motor only hums. Found capacitor dripping grease. Replaced and ran self test all checks ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Simsbury, CT 06070
Chuck M.
Job Details: 01/24/2024
Replaced ACU and ran calibration successfully. Ran manual test cycle and washer checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Coventry, CT 06238
Amanda R.
Job Details: 01/24/2024
"Complaint not freezing ice cream settings for unit was on two on the control explained how the freezer cools the ff section and that it at least needs to be on idea, setting which is three"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Hartford, CT 06114
Chuck M.
Job Details: 01/24/2024
Installed control and tested. Washer checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Hartford, CT 06112
Chuck M.
Job Details: 01/24/2024
Customer complaint is that refrigerator light switch broke. Attempted to replace switch but wires are unreachable. Called techline to report findings and sent pics. SR#7738314416. Refrigerator is deemed un repairable. Gave cusSR # to give to RAC manager.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Meriden, CT 06450
Jimmy R.
Job Details: 01/24/2024
"Removed old rusty panel and reinstalled new found when installing panel the lower kick plate had not been installed properly causing insulation to stick out and door to rub, fixed panel and secured to stop hitting door checked all operations and unit is now working to specs"
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Bristol, CT 06010
Chuck M.
Job Details: 01/23/2024
Customer complaint is that washer leaked. Customer has pic of suds on floor. Ran diagnostics and got error code F0e2 oversuds. Inspected bellow and it checked ok. Ran automatic test cycle successfully.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW0
Near Wilbraham, MA 01095
Chris B.
Job Details: 01/23/2024
Complaint that the unit is not powering up. Found 120v to the control board but no led lighting up confirming board is responsive. Quoted for parts and labor. Customer prefers not to service at that amount. Collected trip fee.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Huntersville, NC 28078
Robert A.
Job Details: 01/23/2024
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit is getting 243v from the wall and at the terminal block. The control is sending 124v to the element. I found the element has a break and needs to be replaced. I replaced the element from TS and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Davidson, NC 28036
Robert A.
Job Details: 01/23/2024
Cx complaint that the unit is still leaking water on to the floor from the air vent motor area when the door opens. I inspected the unit to confirm the complaint. I found an error code: fAe2. I cleared the code and ran a service cycle. The air vent motor door did open and close during the service cycle. The detergent door has trouble closing as well. The unit needs a new wax motor and detergent dispenser door. Im ordering the part for the return visit.; ordrng 1 W11545290 (Cover) and 1 W11649995 (Air vent) and 1 W11412300 (Detergent dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FVMK01
Near Davidson, NC 28036
Robert A.
Job Details: 01/23/2024
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. The IM is not getting any voltage. The harness from the cabinet to the IM is sending 111v, but from the IM harness to the IM motor is ending 0v. The unit needs a new IM with a new harness. Im ordering the part for the return visit. I collected the payment in full by CC.; ordrng 1 2198597 (IM)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gastonia, NC 28054
Ryan S.
Job Details: 01/23/2024
"Returned to install drum. Customer said he called and said unit was damaged. 2 inner baskets/ drums were shipped to his him and both had porcelain missing, called Randy to confirm parts are bad. Ordering another inner drum. Informed customer to call office again when part comes in to say if part is damaged to order another one, or to scheduled to return to install . ; rqstng P&A on 1 W10554251 (Basket)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Columbia, CT 06237
Jeremy B.
Job Details: 01/23/2024
Found shaft on gearcase worn and hub worn needs new. Shaft just spinning freely in the hub. Will return as scheduled. ; ordrng 1 W11454734 (Gearcase) and 1 W11454734 (Hub)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28278
Mitch H.
Job Details: 01/23/2024
"Confirmed purchase date and took picture of receipt. Corrected date on ticket. Checked and tested dishwasher, all components operating properly. Ran diagnostics, no stored error codes. No issues found with dishwasher to cause odors. Did find that installers used rubber hose to connect dishwasher to disposal. Believe this could be the source of odor. Unit has enough length of correct drain line. Customer is going to have rubber hose removed and unit connected correctly.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Dudley, MA 01571
Amanda R.
Job Details: 01/23/2024
Complaint didnt drain water threw f27 error code drain catch might just need to be cleaned out but if parts are needed it would be pressure switch or drain pump has both waters coming to unit he emptied unit of standing water ; ordrng 1 W10730972 (Drain pump) and 1 W10448876 (Pressure switch)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Charlotte, NC 28216
Robert A.
Job Details: 01/23/2024
I called WP safety and documented the issue.Sr7738031727; O-emld tckt
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEB3
Near Agawam, MA 01030
Gary V.
Job Details: 01/23/2024
"Installed new evap fan, cycled, unit came back on, please allow 24 hours to start cooling."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Granby, CT 06035
Gary V.
Job Details: 01/23/2024
"Inspected and found door hinge left side came loose and adjusted and tightened, cycled, and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Gastonia, NC 28056
Ryan S.
Job Details: 01/23/2024
"Came to install compressor ordered by by previous tech. Confirmed former complaint. Installed compressor, and pulled vaccum, filled with 56 g r600. Verified proper frost pattern. I formed customer to give 24-48 hrs for proper cool and ice. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Amherst, MA 01002
Mike K.
Job Details: 01/23/2024
"Icemaker overfills bin, very thing is in place and operational. No a fault of icemaker kit. Suggest moving bin over to right a inch or to or not aising"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Northampton, MA 01062
Mike K.
Job Details: 01/23/2024
Unit is under 1yr wp warranty per service bench. Complaint of unit leaking. Found split water valve replace and tests fine. Also suggested running water until it is hot at sink before using and running finish in it once a month for cleaning along with regularly cleaning out filter; used 1 W11434044 (VALVE-INLT) from stock
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Charlotte, NC 28278
Mitch H.
Job Details: 01/23/2024
"Disassembled cooktop. Removed and replaced power cord, ensured it was routed correctly and not pinched or crimped. Tested, all igniters working, and burners operating properly. Left other parts with customer."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304DSS0
Near Bolton, CT 06043
Jeremy B.
Job Details: 01/23/2024
Installed new control panel and ran self test and everything worked properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Easthampton, MA 01027
Mike K.
Job Details: 01/23/2024
"Unit not cooling properly either section, r134a unit. ice formed in upper right of evap cover and once removed ice formed in upper right of evap, rest of evap no frost pattern. Sealed system issue.Unit is under 60month part/labor sealed system warranty. Ordering compressor/evaporator/drier, 2x time.Office to contact cs when parts come in to schedule return.; ordrng 1 W11209866 (Compressor) and 1 W11536253 (Evaporator) and 1 WPW10143759 (Drier) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGD500GSS00
Near Charlotte, NC 28262
Robert A.
Job Details: 01/23/2024
"Cx complaint that the RF burner head has trouble starting. I inspected the unit to confirm the complaint. I found the other burners work fine. The RF burner works, but its intermittent. I found the electrode is longer than the other burners, the electrode being closer to the burner cap is not allowing it the ignite sooner. The unit needs a new RF electrode. Im ordering the part for the return visit.; ordrng 1 W11684565 (RF electrode)"
We serviced a
JENN-AIR RANGE
Model 1234
Near Charlotte, NC 28277
Mitch H.
Job Details: 01/23/2024
"Turned off breaker. Removed and replaced bake element. Turned breaker back on. Tested, heating and operating properly."
We serviced a
MAYTAG DRYER
Model MDE7460AYQ
Near Charlotte, NC 28269
Robert A.
Job Details: 01/23/2024
Cx complaint that the unit has trouble starting. I inspected the unit to confirm the complaint. I found the unit intermittently starts. The unit needs a new timer to resolve the issue. Im ordering the timer to resolve the issue. The part shows no longer available on tribles.com.; rqstng P&A on 1 33002748 (Timer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Huntersville, NC 28078
Robert A.
Job Details: 01/23/2024
Cx complaint that the units dispenser door is not closing.I inspected the unit to confirm the complaint. I found the door is not locking in place. I replaced the dispenser door and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Huntersville, NC 28078
Robert A.
Job Details: 01/23/2024
Cx canceled the appt at the door. I did not diagnose the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Manchester, CT 06040
Jeremy B.
Job Details: 01/23/2024
Customers complaint is food freezing in fresh food section. Found full frost pattern and all fans working. Damper sticking. Replaced and tested all checks ok. ; used 1 W11164593 (DAMPER CNTRL) from stock
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near East Hartford, CT 06118
Jeremy B.
Job Details: 01/23/2024
Installed new parts and tested all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Walpole, MA 02081
Aimee Z.
Job Details: 01/23/2024
"Installed cam belt and mtr and tested still noise the start of spin squeak out CFL and youre in sneakers. Shes going to run a couple of washes only because Im in a hot wash and one out of three it was quiet so shes going to let me know and I took a recording to write weird noise, nice ice I love it. Replaced the suspension rods and ran hot water then tested spin 1 out of 2 washes noise high pitch In spin only. Tried to remove wash plate would need to be cut out.Advised Cust to run some hot washes and let us know if persist.Took recording"
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ5
Near Chicopee, MA 01022
Roger R.
Job Details: 01/23/2024
"Found scratch on control panel and also left grate has fingerprints in cast iron grates. Will need new grates and control panel. ; ordrng 1 W11175171 (Panel, control) and 1 W11175178 (Grate, black)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Chicopee, MA 01013
Roger R.
Job Details: 01/23/2024
Found unit has a bad defrost heater circuit. Quoted $43.43 for new heater and $239 labor rate. Customer states whirlpool had authorized repair but I dont have a concession from whirlpool. Cust will call with authorization. If not balance due would be $285.14 for part and labor with tax. DID NOT COLLECT TRIP CHARGE.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Springfield, MA 01104
Roger R.
Job Details: 01/23/2024
Installed new air diffuser.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Springfield, MA 01104
Roger R.
Job Details: 01/23/2024
Found unit working okay at this time. No error codes no abnormal issues. Proof of purchase dated 4/22/2013
We serviced a
GE WASHER
Model GTW460ASJ6WW
Near Springfield, MA 01104
Roger R.
Job Details: 01/23/2024
Unit has a bad drain pump. Getting power but not turning. Replaced defective pump. All okay.
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Windsor, CT 06095
Gary V.
Job Details: 01/23/2024
"Installed new main acu and cycled, tested fine."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB11
Near Springfield, MA 01107
Roger R.
Job Details: 01/23/2024
Found freezer door seal not fully inserted into door channel. Heated door seal and secured into channel properly. All ok.
We serviced a
MAYTAG OVEN
Model MER7700LZ2
Near Webster, MA 01570
Chris B.
Job Details: 01/23/2024
Complaint that the unit is leaving a foul smell on the broil side. Found a small nest with burnt paper and pellets in the oven. Removed debris. Unit working normal. No burnt wires and element is in great working condition.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Sturbridge, MA 01566
Chris B.
Job Details: 01/23/2024
Complaint that the unit wouldnt stop beeping error code F8E4. Ran diagnostic cycle and all tested normal. Did tighten the water line and adjusted the gasket. Found no leaks after running the dishwasher for 15min. Mentioned to the customer to keep an eye out for any more water marks on the side and top of the door to gasket area.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Springfield, MA 01103
Roger R.
Job Details: 01/23/2024
"Found unit has a bad oven control that is pulling down the oven sensor circuit. This is setting off the error code F3E0 quoted $269.99 for new control. ; ordrng 1 W11594224 (Control, oven)"
We serviced a
GE DISHWASHER
Model GSD500L01AW
Near Springfield, MA 01103
Roger R.
Job Details: 01/23/2024
Found unit leaking from main pump. Quoted 249.99 for new pump Wd26X10014 and $239 labor rate. Customer will call if desired.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Mount Holly, NC 28120
Ryan S.
Job Details: 01/23/2024
"Customer complained lid lock broken.found lid lock was ok, but bezel was broken. Ordering bezel. Customer had taped bezel down and unit was working so lid lock ok. Scheduled return call for 1-29-23 pm. ; ordrng 1 W11545554 (Bezel)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS1
Near Mount Holly, NC 28120
Ryan S.
Job Details: 01/23/2024
"Customer complained unit wont run cycles. Ran normal wash cycle, is it started to fill and cuts off causing entire unit to shut off after fill. Unit still had water, ran again and tripped fill switch and unit didnt cut off, released fill switch and u it keeps filling. When sump is to be energized unit shuts off control board. No wires seem to be cut or torn, sump is within range of ohms in Manuel. Proper voltage to unit. Drain pump works when unit is canceled to cancel drain. Ordering control board and also sump assembly due to unit shutting down when sump activated. Scheduled return call for 1-29-23 pm. ; ordrng 1 WPW10084142 (Control board) and 1 W10806701 (Sump assembly.)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Mount Holly, NC 28120
Ryan S.
Job Details: 01/23/2024
Customer complained unit just clicking now. Upon arrival ran service test mode. Only long drain error still present. Unit shuts off in diagnostic mode. Ran drain spin and lid lock just clicks. Needs new lid lock. Ordering control board also due to unit not giving lid lock error and unusual diagnostics results. Informed customer office will call when parts come in. ; ordrng 1 W11670519 (Lid lock) and 1 W11626074 (Control board)
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near Denver, NC 28037
Ryan S.
Job Details: 01/23/2024
"Retuned to install new door switch installed door switch , door light now staying off when door closed. And on when open. Ran bake preheat 350? unit pre heating and running as designed. Showed customer unit preheating in timely manner."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Watertown, CT 06779
Jimmy R.
Job Details: 01/23/2024
"Installed new main cntrl recalibrated machine and ran unit threw a wash and spin cycle, checked all operations and unit is now completing a wash cycle and working to factory specs"
We serviced a
MAYTAG DRYER
Model MGD6630HW1
Near Bristol, CT 06010
Chuck M.
Job Details: 01/23/2024
Customer complaint is that dryer console is not responding. Ran diagnostics and was able start dryer. Console is glitching and dial does not respond on any selection. Motor is noisy. Ordered console and motor and blower wheel. Unit is stacked. P&A for additional tech. ; ordrng 1 W11397843 (Console) and 1 W11364931 (Motor) and 1 WP697772 (blower wheel)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Berlin, CT 06037
Jimmy R.
Job Details: 01/23/2024
"Tested unit and found dryer making a squeaking noise wile tumbling, found noise coming from inside unit and when touching bottom of machine it would stop making the noise. Removed front panel and found noise seemed to be coming from blower housing area moved housing and noise had stopped and never came back. Leveled unit and let unit heat up and run found no more noise and unit working to specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cheshire, CT 06410
Jimmy R.
Job Details: 01/23/2024
"Removed old compressor and evaporator replaced all parts and filled unit with 6 oz 134a wile filling noticed unit leaking Freon traced leak and found unit leaking from cap tube in cabinet, pulled cap tube down and found pin hole in it added copper and brazed in filler piece refilled unit with 6.00 oz 134 a and unit now holding and cooling. Advised customer to give unit 24hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR"
We serviced a
GE WASHER
Model GFW850SSN1WW
Near Meriden, CT 06451
Jimmy R.
Job Details: 01/23/2024
Installed new dispenser and water valve assembly ran machine thew a wash and a spin cycle checked all operations and unit is now working to specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Prospect, CT 06712
Jimmy R.
Job Details: 01/23/2024
"Checked over door and found each corner on freezer door open and foam coming out of it, replaced door and new door is a little bit better but same issue door where it is manufactured together is wide open. Place where unit was punched ordered customer another freezer door if that one is better they will call back. Checked cooling and all other functions are operating to specs"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW335ASN2WW
Near Thompson, CT 06262
Amanda R.
Job Details: 01/23/2024
Replaced all parts started load with clothing in it sounds normal
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Charlotte, NC 28205
Jeff L.
Job Details: 01/23/2024
Found at the terminal blockL1 to neutral 120 vL2 to neutral 120vL1 to L2 000 vThe unit is not getting 240 volts to bring on the heat. Gonna advise customer to have some one check power to dryer. Unit runs and tumbles just fine. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Killingly, CT 06239
Amanda R.
Job Details: 01/23/2024
Replaced all parts tested operation normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Charlotte, NC 28205
Jeff L.
Job Details: 01/23/2024
Found 124 volts coming to dishwasher no power coming out of control board or UI both need to be replaced for good repair customer rescheduled 1-31-24 amPart#W11660284Part#W11672039; ordrng 1 W11660284 (UI) and 1 W11672039 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Killingly, CT 06239
Amanda R.
Job Details: 01/23/2024
Ice maker mold broken piece of plastic broke off and went into customers beverage replaced ice maker turned ice maker on ; used 1 W10873791 (ICE MAKER) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Brooklyn, CT 06234
Amanda R.
Job Details: 01/23/2024
The nut for cam fell off replaced cam kit tested sounds normal ; used 1 W10721967 (CAM KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Plainfield, CT 06374
Amanda R.
Job Details: 01/23/2024
On well water has sediment in screen for cold cleared explained will need to clean it every couple months or house filter needs to be replaced
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5NHEXNL00
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 01/23/2024
"Tested unit and found ice maker not making any ice found front gear for ice maker broken off causing unit to not operate. Replaced faulty ice maker and cycled unit, ice maker now filling and operating to proper specs ; used 1 WPW10300022 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Huntersville, NC 28078
Robert A.
Job Details: 01/23/2024
"Cx complaint that the units door is not opening. I inspected the unit to confirm the complaint. I found the door locked when I arrived with clothes in the unit. The unit turns on but 5he load does not start, it flashes the lock symbol. I managed to open the door from the inner panel. The lid lock secured the door closed every time the door is shut. I start a cycle, the lid lock engaged and started a cycle fine. However when I paused the cycle the lid lock never disengaged. The unit needs a new lid lock and lid lock housing to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11565030 (Lid latch)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Cromwell, CT 06416
Jeremy B.
Job Details: 01/23/2024
Dryer not starting. Tested power and found 6vac at L1-
We serviced a
SAMSUNG RANGE
Model NE63A6511SS/AA
Near Middletown, CT 06457
Jeremy B.
Job Details: 01/23/2024
Numbers in key pad not registering by correctly and control not recognizing key presses needs new control and key pad. ; rqstng P&A on 1 #DG96-00850H (Key pad) and 1 DG94-04041F (Control)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near West Hartford, CT 06117
Chuck M.
Job Details: 01/23/2024
"Customer complaint is that washer does not agitate. Ran diagnostics and found error code F7e6 motor fault. Ran agitate cycle in diagnostics and basket turns with wash plate. Ran spin and washer got to high speed but hub is worn causing basket to wobble. Inspected underneath and found gear case leaked oil, belt stretched. Ordered gear case, belt, wash plate, hub, cam, and actuator. P&A. ; rqstng P&A on 1 W11454734 (Gear Case) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W10721967 (drive pulley), ordrng 1 W10902814 (washplate) and 1 W10528947 (drive hub kit)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hartford, CT 06114
Chuck M.
Job Details: 01/23/2024
Installed terminal block kit and cover. Checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM06
Near East Hampton, CT 06424
Jeremy B.
Job Details: 01/23/2024
Rear right wheel fell out. Missing axle and clip. Needs new. ; ordrng 1 W11594405 (Axle)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Denver, NC 28037
Ryan S.
Job Details: 01/23/2024
"Returned to install control and element, installed parts and ran unit, unit now working as designed. ; dspstn on spec-tagged invntry: 1 WP3387747 ELEMENT"
We serviced a
FRIGIDAIRE RANGE
Model FGEF306TMFF
Near Wrentham, MA 02093
Aimee Z.
Job Details: 01/23/2024
Error codes was E015 self test errorFound a burn out on p5 and on r 14 on the relay brd Gave est for both boards Cust buying new
We serviced a
SAMSUNG DISHWASHER
Model DW80N3030US/AA 00
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/23/2024
"Found leaks from sump assy from seal , cost high for complete pump Cust buying new dishwasher"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Waterbury, CT 06708
Jimmy R.
Job Details: 01/23/2024
"Checked over unit and found washer just going to done when starting it would never sense or fill to start a wash cycle, checked errors and found lid lock fault, cntrl fault and actuator fault, recalibrated unit and same issue unit would not start would go right to done. Checked control and lock and found control not recognizing lid is locking this is causing unit to go right to done washer needs new lid lock and a control to fix issue customer is going to call customer service for help on parts and labor quoted for now and they will let us know on parts ; ordrng 1 W11627413 (Cntrl) and 1 W11670519 (Latch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Charlotte, NC 28227
Jeff L.
Job Details: 01/23/2024
Replaced UI all components operating normally. No leaks. Unit ran and checked okCall complete
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Charlotte, NC 28227
Jeff L.
Job Details: 01/23/2024
"Replaced motor and belt ran unit all components are operating normal. No leaks and no fault codesCall complete; dspstn on spec-tagged invntry: 1 W11283592 MOTOR-DRVE , used 1 WPW10006384 (Belt) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Charlotte, NC 28215
Jeff L.
Job Details: 01/23/2024
Replaced UI all operations are normal unit ran and checked okCall complete
We serviced a
WHIRLPOOL DRYER
Model WED8120HC0
Near Charlotte, NC 28215
Jeff L.
Job Details: 01/23/2024
Replaced UI unit ran and checked ok and played musicCall complete
We serviced a
SAMSUNG WASHER
Model WF45K6500AV/A2 11
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 01/23/2024
"Has moldy bellows, Cust want replaced ; ordrng 1 DC97-16140P (Bellows)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Charlotte, NC 28204
Jeff L.
Job Details: 01/23/2024
Found water pressure good at inlet valve on back of fridge. Also had good pressure going to the filter housing. A lot of water found up in filter housing assembly. The filter is less than a year old and has black stuff all over the place I found filter bad due to defective workmanship needs to be replaced with filter housing.Part#WPW10394053Part#EDR1RXD1; ordrng 1 WPW10394053 (Filter housing) and 1 EDR1RXD1 (Filter)
We serviced a
FRIGIDAIRE MICROWAVE
Model FPBM3077RFB
Near Southwick, MA 01077
Mike K.
Job Details: 01/23/2024
"Replaced switch, powering on fine and ran a test cycle fine."
We serviced a
JENN-AIR WALL OVEN
Model JMW3430DP02
Near Windsor, CT 06095
Gary V.
Job Details: 01/23/2024
"Inspected and found f2e1 shorted key on ui, quoted and they will call."
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near South Windsor, CT 06074
Gary V.
Job Details: 01/23/2024
Installed parts listed and tested fine; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE and 1 WPW10298258 WIRE HARNESS
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Tolland, CT 06084
Gary V.
Job Details: 01/23/2024
"Installed ui panel and cycled, tested fine."
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Charlotte, NC 28277
Mitch H.
Job Details: 01/23/2024
"Customer had drain pump (pt#W10876537 ) that was sent to them from Kitchenaid. Advised customer that I can install part but that we could not warranty repair on part not supplied by us. Customer agreed. Removed and replaced drain pump. Pump operating properly but dishwasher still not draining. Customer just had new disposal installed, not draining through disposal. Customer is going to have plumber correct this issue. Collected labor charge on ck#1834."
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Charlotte, NC 28277
Mitch H.
Job Details: 01/23/2024
"Pulled oven partially from wall. Removed covers, replaced power board. Reassembled and put back in wall. Ran diagnostics and tested microwave and oven. All functions operating properly."
We serviced a
WHIRLPOOL WASHER
Model KDTE104DSS1
Near Wilbraham, MA 01095
Chris B.
Job Details: 01/23/2024
Complaint that the unit is leaking water from the bottom. Found broken seal on the wash pump. Quoted parts and labor. Customer will look into another unit. Collected trip fee.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near East Longmeadow, MA 01028
Gary V.
Job Details: 01/23/2024
"Installed motor, cycled to temp. Customer to run unit full load. Unit running now"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Springfield, MA 01118
Gary V.
Job Details: 01/23/2024
"Concern water left in dispenser. Inspected and found water in dispenser is designed to keep detergent diluted so it wont clog up , all functions test normal at this time."
We serviced a
DISHWASHER DISHWASHER
Model KDFE104HBL1
Near Montgomery, MA 01085
Mike K.
Job Details: 01/23/2024
Replaced adjuster brackets and rack working and holding properly.; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Suffield, CT 06093
Mike K.
Job Details: 01/23/2024
"Unit is under 1yr wp warranty per service bench. Cs complaint of intermittent leaking. Ran unit in normal, ran in bulky, removed rear cover and top, no leaking found. Only signs of previous water is at back of unit, looks to have come from vent. Suggest halving soap amounts, check drain if leaks again to make sure is not overfilling standing drain.No leaks found during testing"
We serviced a
WHIRLPOOL DRYER
Model WCD5090JW0
Near Hartford, CT 06112
Chuck M.
Job Details: 01/23/2024
Installed new UI and still not working. Start LED is lit but UI does not respond. Checke continuity at harness and it checked ok. Called techline and went through all DC voltage connections and voltage to control. Techline will refer issue to engineering. SR#7738301383; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Hartford, CT 06120
Chuck M.
Job Details: 01/23/2024
Customer complaint is that washer does not drain when closes are inside. Ran washer on normal cycle. Washer filled and washed properly. Canceled cycle and washer drain properly. Set washer to spin and it reached high speed spin. Advised customer to make sure drain hose is not pinched when washer is in use. Washer checked ok
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Matthews, NC 28105
Jeff L.
Job Details: 01/22/2024
Found control board burnt up gonna replace it and the UI for good repair will return 1-26-24 amPart#W11624943Part#W11478526; ordrng 1 W11624943 (Control board) and 1 W11478526 (UI)
We serviced a
GE RANGE
Model n/a
Near Enfield, CT 06082
Gary V.
Job Details: 01/22/2024
"Inspected and found open bake element, measured 240v at terminals, will order bake element and return.; ordrng 1 WB44X5099 (Bake element)"
We serviced a
KITCHENAID RANGE
Model KFEG500EBS6
Near Charlotte, NC 28214
Robert A.
Job Details: 01/22/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Enfield, CT 06082
Gary V.
Job Details: 01/22/2024
"Different problem from last visit. Concern is no ice and display not working. Inspected and found no ice production and e2 fault for ice maker failure, also found optics for ice bin not illuminated, and dispenser ui not responding properly, and water feed tube frozen and needs new heater, will submit estimate and call with return date.; rqstng P&A on 1 W11658802 (Ice maker) and 1 W11226501 (Water line heater) and 1 W11330971 (Dispenser ui) and 1 W10898445 (Emitter) and 1 W10870822 (Receiver board)"