We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYWOO
Near Bristol, Connecticut 06010
Chuck M.
Job Details:
01/09/2024
Installed inlet valve and ice maker. Allow time for ice production. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER and 1 WPW10238100 VALVE
We serviced a
WHIRLPOOL KITCHEN
Model WDPA70SAMZ1
Near Plainville, Connecticut 06062
Chuck M.
Job Details:
01/09/2024
"Customer complaint is that dishwasher has error code F6e1 no or low water. Attempted diagnostics but console is not responding. Ordered control and console. Replaced inlet valve from T/S. ; ordrng 1 W11491730 (Control Panel) and 1 W11564002 (Control), used 1 W11434044 (VALVE-INLT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Springfield, Massachusetts 01105
Roger R.
Job Details:
01/09/2024
Found unit has a broken refrigerator door switch. Wires are not accessible Called tech line sr 7738194101 unit is under review for exchange.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Springfield, Massachusetts 01104
Roger R.
Job Details:
01/09/2024
Refrigerator temp 40. Freezer temp 10-15 depending on where checked. Static pressures after unit was running and shut off was both around 1-2 psi. ; ordrng 1 W11546690 (Control)
We serviced a
MAYTAG WASHER
Model MVW6500MW1
Near Suffield, Connecticut 06093
Mike K.
Job Details:
01/09/2024
Replaced inlet valve and ran diagnostic. Completed fine with no errors and water flow was good.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Indian Land, South Carolina 29707
Jonathan J.
Job Details:
01/09/2024
"I replace user interface and control, and before turning power on customer stated that she seen a bright flash of light inside of oven and smelled a burning smell so I inspected oven wiring, found no issues with the oven wiring. Then I inspected the junction box and found customer needs an electrician hole melted through junction box thick soot around house junction box. no wiring issues or electrical issues. Found with oven at this time left breaker turned off to unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
01/09/2024
"Checked and found upper wash arm off and would not lock in place. Replaced tube and arm, tested, operating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
01/09/2024
Complaint that the unit is leaking water from the bottom left side. Found bad gasket. Replaced part and unit running normal. Mentioned to the customer that the water line is leaking too. They will call the store to fix this issue.; used 1 W11483553 (GASKET) from stock
We serviced a
KITCHEN AID MICROWAVE
Model KHHC2090SSS2
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
01/09/2024
Complaint that the touch panel lcd is not displaying properly. Quoted parts and labor. Customer will think about putting that amount into the unit for the age. Collected trip fee.
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW2
Near East Longmeadow, Massachusetts 01028
Chris B.
Job Details:
01/09/2024
Complaint that the unit is taking too long to dry. Found clogged blower exit. Unclogged unit and dryer running normal. ; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near North Attleborough, Massachusetts 02760
Aimee
Job Details:
01/09/2024
"Found 3 in series lights out and 3 others freezer and fridge. Torn gasket, also cust complaint is water keeps coming out of disp when uses waterTested door switches are good; ordrng 1 W11683244 (Lights) and 1 W11683243 (Led) and 2 W10843339 (Led)s and 1 W10846057 (Gasket) and 1 W11330971 (Control ui) and 1 W11087492 (Switch) and 1 W10909034 (Drip tray)"
We serviced a
GE OVEN
Model JS630SF4SS
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
01/09/2024
Turned unit on to bake at 350 and checked operation. Both bake and boil element working properly. Reset to 375 then 400 both times unit comes up to temperature and stays on. Due to nature of failure it is recommended to replace oven sensor. Quoted 39.99 for sensor and labor of $239 for a total repair of $281.49 less $129 already paid leaves a balance of 152.49 Tenant: Therese Left message for Brian to call back with authorization and to pay balance due ; rqstng P&A on 1 WB23T10015 (Oven sensor)
We serviced a
GE RANGE
Model JS630SF1SS
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
01/09/2024
"Found inner part of the right front burner has failed. Will need new large burner. Quoted $134.07 for new burner and $239 labor rate. Left message for Brian to call back with authorization and to pay balance due ; rqstng P&A on 1 WB30T10133 (Burner, 8), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Springfield, Massachusetts 01107
Roger R.
Job Details:
01/09/2024
"Found worn basket hub assembly causing basket to be loose and wobble. Replaced hub and rechecked, all okay. ; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near East Hampton, Connecticut 06424
Jeremy B.
Job Details:
01/09/2024
Installed new freezer door all checks ok.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
01/09/2024
"Removed and replaced encoder and HMI. Reassembled, tested, washer now activating correct water valves based on temperature settings. When set to warm, unit switches between valves properly. Started quick wash cycle, allowed unit to fill and begin agitating. Checked water levels, filling to proper level. Washer operating properly."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Hebron, Connecticut 06248
Jeremy B.
Job Details:
01/09/2024
I stalled new hinges and receivers door still closing the same. ; dspstn on spec-tagged invntry: 1 W10347464 HINGE-DOOR
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
01/09/2024
"Inspected and found main acu getting proper voltage but not responding at all, quoted and they will call."
We serviced a
WHIRLPOOL WASHER.
Model WTW5000DW2
Near Northampton, Massachusetts 01060
Mike K.
Job Details:
01/09/2024
"Can molasses my of unit shaking and stopping during service me cycles. No error in history, ran diagnostic cycle fine.; rqstng P&A on 1 W11130362 (Suspension)"
We serviced a
LG WASHER.
Model Wt1701cw
Near Northampton, Massachusetts 01060
Mike K.
Job Details:
01/09/2024
"Complaint of leaking and noise during cycle. Found agitator is spinning free, cam is engaging basket, agitator shaft spinning separately. Quoted for gear case assy and labor, without companion parts or source of leak as cs was not going to invest much in unit. Denied, collected service call."
We serviced a
GE REFRIGERATOR
Model GSHC5KGXGCS0
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
01/09/2024
"Not getting water at dispenser, not getting ice. Could hear valve humming, disconnected lines and operated, no water. Unit runs water through filter, then to valve, found filter not in fully, reseated and dispensing water fine, no test on icemaker, will need to let run."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Charlotte, North Carolina 28213
Robert A.
Job Details:
01/09/2024
Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit is getting 243v from the wall and at the terminal block. The heater relay is sending the voltage to the element but there is no heat being produced. The element has a break. I replaced the element with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, North Carolina 28202
Robert A.
Job Details:
01/09/2024
"Cx complaint that the unit goes unbalanced with large items in the load. I inspected the unit to confirm the complaint. I found an error code: f2e1. I cleared the code and ran a service cycle. The unit did not complete the service cycle. I tried calibrating the unit as well, neither worked. The unit needs a new control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11607637 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHDXVY010
Near Enfield, Connecticut 06082
Gary V.
Job Details:
01/09/2024
"Inspected and found ice build up in freezer causing door to bind open and cleared ice, cycled and tested fine. Deep discounts applied to cost."
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Somers, Connecticut 06071
Gary V.
Job Details:
01/09/2024
"Concern is noise while running. Inspected and ran thru multiple cycles, did not detect any problems or noises at this time. 30 days on trip fee if any problems persist."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
01/09/2024
"No power from control, Replaced control, ran test cycle, unit checks fine."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Charlotte, North Carolina 28278
Jeff L.
Job Details:
01/09/2024
No one was home I called and spoke with Kelly she called and got no reply. I left mag and took pics. Customer needs to be called and rescheduled ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
01/09/2024
I replaced both valves tested operation. Everything is now working fine with no further issues found.; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Franklin, Massachusetts 02038
Aimee
Job Details:
01/09/2024
"Found needed new suspension rods, replaced and tested with towels"
We serviced a
WHIRLPOOL DRYER ELECTRIC
Model WED4900XW0
Near Franklin, Massachusetts 02038
Aimee
Job Details:
01/09/2024
Cust called cancelled
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Longmeadow, Massachusetts 01106
Mike K.
Job Details:
01/09/2024
"Icemaker would not advance and break cubes free (as verified on previous visit while working on rf sealed system at same location. Recently the unit hasnt been cooling, evap is blocked with frost. Explained it could be a failure of defrost system or even door not being sealed. Quoted labor to steam clear evap and at this time will attempt that himself. Replaced icemaker, advanced and fill. Will need unit to get back to temp to see if unit makes ice properly.Icemaker originally replaced less then 30days ago, no additional charges for today.Returning defective part to office"
We serviced a
GE DRYER
Model GFD55GSSN1WW
Near Longmeadow, Massachusetts 01106
Mike K.
Job Details:
01/09/2024
"Unit make loud noise when running. Tried with heat and without out, same noise. Took off belt and noise changed, but still noises. Found blower wheel wobbling, tightened and running smooth. Heating fine"
We serviced a
SHARP BUILT-IN M/W
Model SMD2489ES
Near Agawam, Massachusetts 01030
Mike K.
Job Details:
01/09/2024
"Cs had unit pulled out of cabinet.User interface not coming on, no lights coming on. With drawer open can hear relay on control clicking, when drawer is closed it stops.No mod/serial tag anywhere took off too/side cover and nothing anywhere behind/on drawer assy.Called office to see if a part list could be found. Lisa said we cannot find parts list, we dont work on them and to not charge customer."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Ellington, Connecticut 06029
Gary V.
Job Details:
01/09/2024
"Inspected and found drain pump broken, replaced and cycled, tested fine.; used 1 W11412291 (DRAIN PUMP) from stock"
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950U
Near Walpole, Massachusetts 02081
Aimee
Job Details:
01/09/2024
No error codes Did a cup test top shelf and lower to test the spray arms are spraying water they are. Advised to heat water at sink before start and watch loading of dishwasher. Dont advised pots and pans they block lower spray arm. Rinse and scrape dishes. Working as intended
We serviced a
MAYTAG LAUNDRY CENTER
Model LSE7806ACE
Near Ellington, Connecticut 06029
Gary V.
Job Details:
01/09/2024
"Inspected and found loose open off load switch, replaced and reset, cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model LSN1000JT1
Near Springfield, Massachusetts 01108
Roger R.
Job Details:
01/09/2024
Replaced broken motor coupler. Tested unit and all okay now; dspstn on spec-tagged invntry: 1 285753A DRIVE COUPLING
We serviced a
MAYTAG RANGE
Model MER4800PZ0
Near Mansfield, Connecticut 06250
Amanda R.
Job Details:
01/09/2024
replaced control preheated to 350 let cycle six times got median temp 340 calibrated it up ten degrees
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL02
Near Cramerton, North Carolina 28032
Ryan S.
Job Details:
01/09/2024
"Customer comploamed UI touch panel not working intermit, touch screen non responsive on left side. Found harness ok. Quoted 191$ for repair , parts covered under warranty. Replaced Ui. Verified proper operation. Control board that was pre id was defective but not needed, ( loose part in box). Collected via card."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
01/09/2024
"Found unit trying to drain while empty. Checked pressure hose and all okay. Unit has a failed ACU W11543394 Quoted 249.99+ tax for new control and $239 labor rate. For a total repair price of $504.61. Customer will call if repair is desired. Collected trip charge. REPAIR ESTIMATE IS GOOD FOR 7 days if repair is authorized balance due would is 375.61. ; ordrng 1 W11543994 (Control, main)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Ellington, Connecticut 06029
Gary V.
Job Details:
01/09/2024
"Inspected and found f9e1, found drain hose severely kinked, needs new drain hose. Will order and return.; ordrng 1 W11414944 (Drain hose) and 1 W11614117 (Hose) and 1 8269144A (Drain hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHB08
Near Suffield, Connecticut 06078
Gary V.
Job Details:
01/09/2024
"Inspected and found compressor making noise while running, will order and call for return date.; ordrng 1 W11686820 (Compressor) and 1 876765 (Tube kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
01/09/2024
I called Techline to document the consistent issue. Techline recommended replacing left RC door as well. Im ordering the part in addition to the other parts as well.Sr773795521; ordrng 1 W11518736 (Left RC door)
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS01
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
01/09/2024
"Pulled oven partially from wall. Removed and replaced console assembly. Turned breaker back on, tested, all functions operating properly. Blower operating correctly, does not need replacing. Reinstalled oven in wall, retested, all components and functions operating correctly."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Thomaston, Connecticut 06787
Jimmy R.
Job Details:
01/09/2024
"Ran washer and found when agitating unit would make a loud clunking noise coming from under unit, checked rotor and stator and found tight removed and checked Gearcase and found a ton of slop in Gearcase shaft causing unit to make a clunk every time machine would agitate also when spinning unit would not sense correctly leaving clothes wet unit keeps adjusting thinking there was clothes but there was not checked errors and found off balance load error. Unit will need new Gearcase,clutch and control will order and return ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W11624943 (Cntrl)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near York, South Carolina 29745
Mitch H.
Job Details:
01/08/2024
Checked and found control blank. Not responding to any inputs. Customer had changed bulb without unplugging microwave. Board bad. Ordering control. Checked part availability and scheduled return for 1/11 AM; ordrng 1 W11552018 (Control board)
We serviced a
SAMSUNG RANGE
Model NE59M4320SS/AA
Near Brockton, Massachusetts 02301
Aimee
Job Details:
01/08/2024
Installed new fan complete
We serviced a
SAMSUNG DISHWASHER
Model DW80CG5451SR
Near Brockton, Massachusetts 02301
Aimee
Job Details:
01/08/2024
Found the plug to garage disposal no knocked out. Drain dishwasher through buckets.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Easton, Massachusetts 02356
Aimee
Job Details:
01/08/2024
Found needs suspension rods and new hub with wash plate and boltCust will needs ro take washer off raise to work on.Im serviceable where sits.Took photo ; ordrng 1 W11130362 (Suspension) and 1 W10528947 (Hub) and 1 W10902814 (Wash plate) and 1 W10752187 (Bolt)
We serviced a
KITCHENAID RANGE
Model KSDG950ESS
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
01/08/2024
Found bad bake element. Replaced and tested. All checks okay. ; used 1 W10779716 (ELEMENT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near East Longmeadow, Massachusetts 01028
Roger R.
Job Details:
01/08/2024
"Found user interface console delaminated and coming apart. Will need new console and UI control. ; ordrng 1 W11660284 (Console, black)"
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
01/08/2024
"UNIT IN A SCHOOL. NOT COVERED BY WARRANTY Found unit had a clogged drain filter. Cleared and tested, all okayQuoted $199 labor rate; dspstn on spec-tagged invntry: 1 W11316250 DOOR LOCK"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW2
Near Charlotte, North Carolina 28205
Jeff L.
Job Details:
01/08/2024
"Found dryer vent clogged up and the wall cap was completely covered in lint could not hear or see air coming out of vent, took customer outside to show the issue cleaned the vent cover and you could hear air and see it. I also cut down venting behind dryer as well as fastened front panel to frame. Unit ran and checked ok"
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Manchester, Connecticut 06042
Amanda R.
Job Details:
01/08/2024
Replaced Ui
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bolton, Connecticut 06043
Amanda R.
Job Details:
01/08/2024
Explained how refrigerator works raised freezer and ff section by two degrees calibrated measure fill explained need to keep things away from damper so cool air can sink properly between shelves
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
01/08/2024
F3e2 f0e4 errors unit stopped mid cycle with water in it ran a drain and spin leveled unit started a load of towels finished normally left side of lid is broken ; rqstng P&A on 1 W11130236 (Lid)
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
01/08/2024
Squealing noise while running replaced idler pulley tested sounds normal ; used 1 279640 (IDLER PULLEY) from stock
We serviced a
WHIRLPOOL DRYER
Model WET4124HW0
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
01/08/2024
Washer works normally plug for this unit is a 30 amp style called tech support test all functions at timer with unit unplugged to make sure nothing is grounded itself in the unit plugged into gfi breaker Sr 7738189211 ; ordrng 1 WP3403591 (Heater) and 1 WPW10476828 (Control) and 1 W11409801 (Timer)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Clover, South Carolina 29710
Mitch H.
Job Details:
01/08/2024
"Turned breaker off. Pulled oven out of wall. Removed and replaced ACU and console. Turned breaker back on, tested both oven and microwave, all functions operating properly. Reinstalled in wall, retested, operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Charlotte, North Carolina 28211
Jeff L.
Job Details:
01/08/2024
Replace control board harness had already been replaced unit ran and checked okCall complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, North Carolina 28212
Jeff L.
Job Details:
01/08/2024
Lower spray arm as melted need new one for good repair. Will return on 1-15-24 amPart#WPW10491331; ordrng 1 WPW10491331 (Lower spray arm)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Charlotte, North Carolina 28211
Jeff L.
Job Details:
01/08/2024
"Found outer drain house not installed correctly it was on outside of frame and twisted and pinched against wall. Moved it inside the frame as it should be and unit ran and checked ok and F9 E1 fault code was gone. My 1st time out I missed the twisted hose and this one is on me,,Call complete"
We serviced a
KITCHENAID BELLA
Model KRFC704FSS00
Near Matthews, North Carolina 28105
Jeff L.
Job Details:
01/08/2024
Replaced evaporator cover assembly also defrosted down fresh food section. All components are working unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11167902 EVAP COVER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, North Carolina 28227
Jeff L.
Job Details:
01/08/2024
Freezer door wasnt shutting all the way so I adjusted rail unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290VEP8
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
01/08/2024
"Checked over unit and found ice maker draw frozen shut again and not pulling out found door switch stuck and light not coming on due to frozen, found door not sealing causing warm air to get into freezer and freeze over rails on ice maker draw. Checked seal and found good checked rails and found not pulling door In tight found rail bearings missing causing door to not suck in and close fully, unit will need new rails to fix issue. Melted ice so unit will operate for now advised customer to make sure door is punched closed to help seal ; ordrng 2 W11658403 (Draw slide Rails)s"
We serviced a
SAMSUNG RANGE
Model NE59J7850WS/AA
Near Mansfield, Massachusetts 02048
Aimee
Job Details:
01/08/2024
"Took temp reading upper oven and lowerBake and convection temps were perfectAlso checked if broil element was shutting off, it isOven working as intended. Left owners manual out to look at rack positions when and what cooking"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Bolton, Connecticut 06043
Amanda R.
Job Details:
01/08/2024
Wash Motor making grinding noise while washing ; rqstng P&A on 1 W11460946 (Sump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
01/08/2024
"Checked over unit and found water dispenser not operating and no water in ice maker, ran dispenser and found valve coming on but no water checked water supply and unit is getting water checked valve and 120v going to valve, removed housing for water tank and found lines frozen causing no water to feed to ice maker and dispenser, heated up lined to melt and water is now getting to ice maker and dispenser adjusted Temperature sensor in fridge and set temps properly. All operations now working to specs"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
01/08/2024
"Tested unit and found microwave would not heat up anything customer would have to run unit for a wile just to warm up anything, checked magnetron and found unit not heating pulled unit and replaced magnetron, ran unit and microwave now heating up but when running unit would dim checked voltage and found power going below 90 v advised customer bf using unit they will have to get power checked by a professional electrician this is why unit stopped heating."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
01/08/2024
"Cx complaint that the unit is still making a cranking noise while the unit agitates. I inspected the unit to confirm the complaint. I found an error code: f0e7. I cleared the code and ran a service cycle, all components passed with no noise present. The cx has a video of the noise. The sound is coming from the rotor and clutch. I left the part with the cx. Im ordering a new rotor and clutch to resolve the issue.; ordrng 1 W11260238 (Rotor) and 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5DHEXWB00
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
01/08/2024
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. I harvested the IM, it passed the harvest test but no water entered the IM. The valve is getting 122v. The unit needs a dual valve to resolve the issue. I quoted the cx for the repair and collected the payment in full by CC.; ordrng 1 W10408179 (Dual valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
01/08/2024
"Cx complaint that the unit is not making ice again. I inspected the unit to confirm the complaint. I ran multiple tests related to the IM: 57 passed, 56 E5, 45 did not fill, 36 passed, 15 passed. The IM has another E5 error and is not filling. The unit needs another new IM and fill tube heater to resolve the issue. The cx want another unit considering how many part replacement have occur so far. I left the parts with the cx. Im ordering the parts. The cx will call WP to discuss a replacement.; ordrng 1 W11087201 (Fill tube heater), dspstn on spec-tagged invntry: 1 W11482383 VALVE and 1 W11658802 ICE MAKER"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Clover, South Carolina 29710
Mitch H.
Job Details:
01/08/2024
"Tested dryer, found it heating and cycling correctly. Customer says dryer will shut off and display goes blank. Has to wait approximately an hour then unit will power back up. Ran diagnostics, found F1E1 and F2E1 error. Ordering console and control. Checked part availability and scheduled return for 1/12 AM; ordrng 1 W11413567 (Console) and 1 W11618917 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Clover, South Carolina 29710
Mitch H.
Job Details:
01/08/2024
Checked and found collar on drive motor loose and wobbling. Ordering drive motor and blower wheel. Checked part availability and scheduled return for 1/12 AM; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
01/08/2024
"Complaint unit dispensing water very slowly even with filter removed. I found isolation valve is defective, preventing water from flowing through. Spraying a light mist, and shooting out chunks of rubber. ; ordrng 1 W11512399 (Valve), dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"
We serviced a
MAYTAG WASHER
Model LA9200
Near Marshville, North Carolina 28103
Jonathan J.
Job Details:
01/08/2024
Complaint water leaking from the right side of the washing machine. I found drain hose where attaches two tub had become disconnected. I reconnected hose secured hose clamp tested operations no further issues or leaking occurring. As of right now. No additional issues found with washing machine either. Unit is spinning agitating and draining just fine.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
01/08/2024
Complaint washer wont finish a cycle I found only error code F8e1 no fill long fill I found hot water was turned off at valve and temp setting was set to cool wash not tap cold. I found drive belt slipping squealing in diagnostics cycle I replaced drive belt. I performed a control board calibration tested operation no additional issues found at this time. ; used 1 W11239857 (BELT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
01/08/2024
Cx complaint that the unit is making a loud cranking sound occasionally. I inspected the unit to confirm the complaint. I found the unit is cooling fine in both areas. I ran the damper door test and identified the noise. The unit needs a new damper door to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11236851 (Diffuser door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Enfield, Connecticut 06082
Gary V.
Job Details:
01/08/2024
"Installed harness control and evap thermistor, cycled and tested fine, please allow 24-48 hours for temps to regulate.; used 1 WPW10383615 (THERMISTOR,FC) from stock"
We serviced a
SPEED QUEEN WASHER
Model SWT121WN
Near Enfield, Connecticut 06082
Gary V.
Job Details:
01/08/2024
"Inspected and found drain pump leaking and belt burnt up, quoted and he will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25RFXFW01
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
01/08/2024
"Inspected and found dual inlet valve failure causing leak in freezer, quoted and he will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ17
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
01/08/2024
"Complaint unit not dispensing water. I found valve is defective. Replaced valve assembly also discovered pinhole leak at connecting hose. Repaired leak no additional issues found.; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE , used 1 WP4373559 (FITTING 5/16-1/4) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
01/08/2024
"I replaced Gearcase and all previously ordered parts I tested operation no additional issues found no grinding noises anymore during agitation mode.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10913953 ACTUATOR , and 1 W11239857 BELT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Weddington, North Carolina 28104
Jonathan J.
Job Details:
01/08/2024
"Complaint refrigerator on the left side is not making ice. Icemaker was recently replaced. Icemaker is extremely loud. I found upon arrival. Icemaker had no water in it. No ice in it either icemaker have been turned off my cycled icemaker. Icemaker is extremely loud. Has e0 error code. water fill valve test 45 icemaker filled with water flawlessly. I suspect Phil tube may have been frozen over but other than that Im not seeing any evidence. Re-ordering icemaker for noise. ; ordrng 1 W11658802 (Ice maker), dspstn on spec-tagged invntry: 1 W11482383 VALVE"
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
01/08/2024
Our replaced the water level pressure switch assembly tested operation. No additional issues found everything is working properly.
We serviced a
GE LAUNDRY CENTER
Model GUD27ESSM1WWP
Near Mansfield, Massachusetts 02048
Aimee
Job Details:
01/08/2024
Checked error code found a 10 problem with the shifter Also needs new drain pump; ordrng 1 Wh23x10040 (Drain pump) and 1 WH18X27186 (Shifter)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Northbridge, Massachusetts 01534
Aimee
Job Details:
01/08/2024
Installed new right gasket and heated complete
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Uxbridge, Massachusetts 01569
Aimee
Job Details:
01/08/2024
"Installed cam, belt, agitator, and tested found the shield to motor off. Customer needs water shut off fixed doesnt shut off. Also the shield was broken motor and was off repaired different screws to hold up. Also gear case wasnt leaking and working fine"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Watertown, Connecticut 06779
Jimmy R.
Job Details:
01/08/2024
"Tested unit due to machine would not complete a wash cycle when running on normal any other cycle it would go threw normal would leave the clothes soaked and full of soap, when customer would run a drain and spin the unit would refill and run a whole cycle never drain and spin. Ran diagnostics and found error F0e2 over suds checked drum for over suds and no issue, checked pressure hose and found clear and clean ran several cycle and unit went threw recalibrated and unit went threw, will replace main control due to issue. Parts tentative p/a ; ordrng 1 W11611306 (Cntrl), states that autho needed"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ06
Near Lake Wylie, South Carolina 29710
Mitch H.
Job Details:
01/08/2024
"Tested and found microwave not heating. Magnetron is bad. Quoted customer for repair and saved estimate. Customer approved repair. Took microwave down, removed and replaced magnetron. Tested on counter, operating properly. Remounted microwave, tested again, heating and operating properly.; dspstn on spec-tagged invntry: 1 WPW10693025 MAGNETRON"
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW04
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
01/08/2024
"Customer complained door broken. Found hinge broken at bottom, quoted hinge $393. Customer paid via card. Scheduled return call for 1-12-23 am. ; ordrng 1 WP8183202 (Door Hinge)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
01/08/2024
"Customer complained unit wont heat above 260?. Found unit was set to Celsius, not Fahrenheit. Hold up in temp select for 5 seconds to switch from C? to F? . Ran unit on 350? F and unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
01/08/2024
"Retuned to install part ordered. Installed new harness, reassembled and ran wash cycle. Sump now energizing and unit working as designed."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Iron Station, North Carolina 28080
Ryan S.
Job Details:
01/08/2024
"Retuned to install harness, sump and control. Installed all parts and reassembled unit. Ran unit through wash cycle and unit now working as designed. Showed customer unit running."
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Springfield, Massachusetts 01118
Chris B.
Job Details:
01/08/2024
"Complaint that the unit is not cycling through correctly. Found bad gear clutch and oil leaking from transmission. Will order transmission, splutch, actuator and screw. Agitator didnt come off. ; rqstng P&A on 1 W10913953 (Actuator) and 1 W11454741 (Gear Case) and 1 W10721967 (Splutch) and 1 W10772621 (Screw) and 1 285565 (Agitator) and 1 2xFrameJob (2x Frame Job), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Springfield, Massachusetts 01128
Chris B.
Job Details:
01/08/2024
Found serial number is different than the one on the ticket because the customer had the unit replaced by Home Depot. Customer will need to call Whirlpool again and fix the issue with the model number because the old unit falls of the 1yr warranty. Customer mentioned that Whirlpool said that the unit is still under warranty because it was replaced on February 2023. Cannot verify unit at this moment.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Westfield, Massachusetts 01085
Chris B.
Job Details:
01/08/2024
Replaced latch and unit running normal. Found that the door is very loose and not closing properly. Will need to order the hinge and sleeves. Schedule for a return trip.; ordrng 1 WPW10208415 (Hinge) and 4 WPW10208398 (Sleeves)s
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Westfield, Massachusetts 01085
Chris B.
Job Details:
01/08/2024
Replaced control board and unit running normal. Great heating present. 1yr warranty on parts and labor.
We serviced a
BOSCH DISHWASHER
Model SHP65T55UC07
Near Durham, Connecticut 06422
Jeremy B.
Job Details:
01/08/2024
Driveway not clear customer will call back to reschedule ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
01/08/2024
"Washer not spinning out properly. Found agitator stripped and suspension rods worn basket bounces. Basket has an extreme wobble. Needs new basket, transmission,belt. ; rqstng P&A on 1 W11550891 (Agitator) and 1 W10752719 (Basket) and 1 W11130362 (Suspension) and 1 W11454734 (Transmission) and 1 W11239857 (Belt) and 1 W10913953 (Actuator)"