We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBB05
Near West Hartford, Connecticut 06107
Ruben C.
Job Details:
05/02/2024
Checked unit found water valve not connected and water line was also disconnected reinstalled harness and connected water tube
We serviced a
KITCHEN AID WALL OVEN
Model KEBS109BSS00
Near West Hartford, Connecticut 06107
Ruben C.
Job Details:
05/02/2024
Checked unit found thermal fuse open and control not sendin power to elements control is no longer available
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near McConnells, South Carolina 29726
Mitch H.
Job Details:
05/02/2024
"Customer says that there was a very small amount of water at right front corner of washer. Says there was no water underneath, just that corner. Tested washer, found no leaks or evidence of past leaks. Believe it was likely just splash over it when items were removed from washer. Washer operating as designed and no leaks found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Fort Mill, South Carolina 29707
Mitch H.
Job Details:
05/02/2024
"Entered diagnostics. Ran test 56 , no ice maker errors, ran test 57, ice completed but dropped no ice. Ran valve test 45, valve activated and filled properly. Ran ice box fan test 36, no airflow, fan not working. Ordering ice maker and fan. Checked part availability and scheduled return for 5/6 AM ; ordrng 1 W11658802 (Ice maker) and 1 W10846539 (Fan)"
We serviced a
THERMADOR WALL OVEN
Model SEC271BP/02
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
05/02/2024
"Cs states they have been getting a f34 error. Tested in broil and cooling fan comes right on, blowing well, ran for several minutes then stopped and ran bake set at 350. Also had question about bent drawer cover.Unit preheated fine and let run for about 30 minutes with no issue.F34 is a cooling fan error and being intermittent can be control or fan. Quoted for both plus labor, will need to be pulled out for repair. Save quote and collected for service call"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Plainville, Massachusetts 02762
Aimee
Job Details:
05/02/2024
"Found the agitator teeth inside worn , tightened down for now Needs new agitator ; ordrng 1 285565 (Agitator)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSR/AA
Near Medway, Massachusetts 02053
Aimee
Job Details:
05/02/2024
Found compressor over heated and the condensor fan stopped there was a dead mouse wedged in condensor fan.Took photos .Plug back in and compressor and fan came onExplanned to cust theres mice in fridge and behind .Pushed fridge back temps stated to drop.
We serviced a
WHIRLPOOL RANGE
Model gfe461lvs0
Near Medway, Massachusetts 02053
Aimee
Job Details:
05/02/2024
F3e2. Oven sensorF6e1. Replace controlFound 2 error codes needs new oven sensor and control failure. Broil relay staying openTried to reset the control Cust buying new stove
We serviced a
MAYTAG DRYER ELECTRIC
Model MEDB835DW4
Near Franklin, Massachusetts 02038
Aimee
Job Details:
05/02/2024
Found the bearings and supports needed to be replacedReplaced with tune up kit Also advised cust to clean vent; used 1 4392067 (Tune up kit) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHz0
Near Franklin, Massachusetts 02038
Aimee
Job Details:
05/02/2024
Found the drain pump not running power tooNeeds new pump; ordrng 1 W10876537 (Drain pump)
We serviced a
GE WASHER
Model Gtw725BBN0DG
Near Franklin, Massachusetts 02038
Aimee
Job Details:
05/02/2024
"Cust just moved into condo. He stated could here trying to shift in spin and didnt.Asked if he over loaded washer or didnt have enough in washer ?Went over how to use .Put some towels 4 large towels in wet and spun,.Was shifting and spinning Spoke to landlord Cust going to do wash over weekend If have problem going through with repair.Landlord not on site to sign"
We serviced a
SAMSUNG MICROWAVE
Model SMH9207ST
Near Hartford, Connecticut 06112
Jeremy B.
Job Details:
05/02/2024
Microwave not powering on. Found good fuses found 120at board. Needs new board. The board is NLA.
We serviced a
SAMSUNG DRYER
Model DVE45A6400V
Near Springfield, Massachusetts 01109
Chris B.
Job Details:
05/02/2024
Replaced all parts and dryer running normal ; dspstn on spec-tagged invntry: 1 DC93-00154A ELEMENT 3 WIRE
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
05/02/2024
"Tested unit and found machine would not wash found unit using the tub to try and wash, checked actuator and found gear broken causing issue with washing and noise. Replaced actuator and recalibrated unit ran a wash and spin cycles checked functionings and unit is now working to specs ; used 1 W10913953 (Actuator) from stock"
We serviced a
ELECTROLUX WASHER
Model EIFLS60LT1
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
05/02/2024
"Replaced strike and ran fast wash cycle, went through fill and into wash fine. Cancelled and put into rinse and spin. Working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
05/02/2024
Customer complaint is that right door gasket was torn. Confirmed and replaced gasket and corrected with blow dryer. ; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
05/02/2024
Cx complaint that the unit making a loud squealing noise. I inspected the unit to confirm the complaint. I found the idler wheel sitting crooked causing the noise. I corrected the idler wheel position and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Ashford, Connecticut 06278
Amanda R.
Job Details:
05/02/2024
Replaced control tested starting normally
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Ashford, Connecticut 06278
Amanda R.
Job Details:
05/02/2024
Making clunking noise while washing needs new gear case ; rqstng P&A on 1 W11449841 (Gear case) and 1 W11550891 (Agitator) and 1 W11551646 (Hub)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Pomfret, Connecticut 06259
Amanda R.
Job Details:
05/02/2024
Flashing error F3e2 pressure switch not draining black wire broken going to drain pump customer said they will fix wiring
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM03
Near Brooklyn, Connecticut 06234
Amanda R.
Job Details:
05/02/2024
Ff section warmed up for one day today it is cooling and freezing normally cleaned condenser coils checked temperatures checked functions in diagnostics mode e3 error code for ice maker and when it stopped cooling the control inside ff section was black ; rqstng P&A on 1 WPW10589837 (Control) and 1 W11577195 (Ice maker) and 1 WPW10565996 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Plainfield, Connecticut 06354
Amanda R.
Job Details:
05/02/2024
Stopped working mid cycle has power coming to control green light on control not on needs new control ; ordrng 1 W11603810 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kershaw, South Carolina 29067
Jonathan J.
Job Details:
05/02/2024
"I replaced all previously ordered parts. I tested operations no additional issues found at this time with washing machine. I performed a control board calibration cycle per technical manual, and validated that there are no leaks occurring from washing machine. I did however, find that the drain pipe when the washing machine drains water out customers house is leaking in the wall tire, lower portion of laundry room has black mold growing, on all the drywall about a foot and a half up. no further issues found with washing machine at this time floor is extremely slick as a whole gallon of detergent was accidentally spilled on floor. By a cat per customer."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
05/02/2024
"Complaint dishwasher leaking throughout every single cycle at first. It was just intermittently. I found door gasket is warped, causing water to leak. Also found cracked temperature sensor Owi sensor also found diverter leak F3e3 left sump with customer. ; ordrng 1 W11084121 (OWI SENSOR) and 1 W11177741 (GASKET)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
05/02/2024
Replaced control and UI. Advised customer to allow time for unit to stabilize and reach proper temperature. Frozen food items will take longer. ; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
05/02/2024
"Checked over unit due to customer getting a musty smell and some build up around agitator, removed agitator and found some staining and build up checked under tub and found clean ran unit thew a wash cycle to make sure everything was operating and unit is washing strong and properly. Advised customer on cleaning unit regularly with affresh and some vinegar to stop build up advised there will always be some stains and build up in agitator parts this is normal its just from soap. Checked all other functions and unit is operating to specs"
We serviced a
JENN-AIR RANGE
Model JDRP536WP02
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
05/02/2024
Installed new control and appliance manager reset all settings and programmed unit ran a bake cycle and unit is now allowing selections and all functions are working to specs
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Waterbury, Connecticut 06706
Jimmy R.
Job Details:
05/02/2024
"Tested washer and found unit would not start a wash cycle it would come on and never sense then shut off, checked over unit and found lid not locking when running found strike had broken off causing issue with starting. Replaced broken strike and recalibrated unit ran a wash cycle and all operations are now working to specs ; used 1 W11457841 (Strike) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Plainfield, Connecticut 06374
Amanda R.
Job Details:
05/02/2024
Conditions are not acceptable for working unit isnt cooling in ff section freezer is freezing took pictures
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Indian Land, South Carolina 29707
Mitch H.
Job Details:
05/02/2024
"Removed top, replaced harness. Reassembled, tested, all burners igniting and operating properly."
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Indian Land, South Carolina 29707
Mitch H.
Job Details:
05/02/2024
"Checked and confirmed issue. Water remains in dispenser drawer at end of cycle. Per service pointer W11504923, ordering dispenser assembly. Also ordering valves and hoses. Checked part availability and advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11524106 (Dispenser assembly), ordrng 1 W11316255 (Valve), rqstng P&A on 1 W11688995 (Valve), ordrng 1 W11316257 (Hose) and 2 W11316599 (Hose)s"
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
05/02/2024
Replaced hinges and door closing properly. Preheated to 350 fine; dspstn on spec-tagged invntry: 1 W10347464 HINGE-DOOR
We serviced a
SAMSUNG RANGE
Model NX60A6511SS/AA
Near Granby, Massachusetts 01033
Mike K.
Job Details:
05/02/2024
"Unit shows time and flashes test. Unit is in demo mode. Hold setting for 3s, press 0 for demo mode, 1&2 buttons turn on off, press start for selection.Turned off and tested bake cycle and preheated to 350 fine."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Belchertown, Massachusetts 01007
Mike K.
Job Details:
05/02/2024
"Replaced sump assy and inlet valve, tested twice through fill and into wash, . Wash motor working with no leaks found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW01
Near Springfield, Massachusetts 01119
Chris B.
Job Details:
05/02/2024
Replaced all parts and unit working normal. Customer was complaining about the parts that was ordered that they werent the upgraded ones. Mentioned to the customer that we have no knowledge about upgrades and wanted to refuse the repairs. Customer call the office about the issue but found that theres no upgrades for her fridge.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Catawba, South Carolina 29704
Jonathan J.
Job Details:
05/02/2024
"Replaced all parts, tested operations no additional issues found Except Drain to low referred customer to page 4 of install manual user interface is no longer shutting off within 10 minutes of starting a cycle and feeding to a blue screen or a black screen"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
05/02/2024
"Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit heats, tumbles and has good airflow. Cx said sometimes is runs by itself. I explained wrinkle control will turn back on for a few seconds periodically until the door is opened. The unit is working as designed."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
05/02/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Enfield, Connecticut 06082
Gary V.
Job Details:
05/02/2024
"Inspected and found ice maker no longer producing ice, replaced with new ice maker, cycled and filled with water, please allow 24 hours for ice production.; used 1 W11700250 (ICEMAKER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWPB0
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
05/02/2024
"Cx complaint that the unit is leaking water and there was a weird smell. I inspected the unit to confirm the complaint. There were suds in the base of the tub, using too much detergent. I found a crack in the tub near the float switch and the base of the motor is separating. The unit needs a new tub, pump motor and assembly and new gaskets to resolve the issue. The cx needs to get another drain tube, the tube is full of debris. Im ordering the parts for the return visit. The repair is a 2CT.; rqstng P&A on 1 W10082654 (Tub) and 1 717000 (Pump gasket) and 1 W10428167 (Pump motor assembly) and 1 675505 (Pump seal), ordrng 1 WP3378138 (Detergent door cover) and 1 WP8066018 (Lid spring) and 1 WP3372028 (Lid hinge pin)"
We serviced a
WHIRLPOOL WASHER
Model mvw7230hw1
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
05/02/2024
Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found the strike has separated and need to be replaced. I replaced the strike with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11457841 (STRIKE) from stock
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
05/02/2024
Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found an error code: f9e1. I cleared the code and removed the grey water. I found the blue wire to the drain pump has no continuity. I replaced the lower harness with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
05/02/2024
"Cx complaint that the unit is not draining. I inspected the unit tom9cnfirm the complaint. I found an error code: f9e1. I checked the blower harness, there damage to the blue wire at the drain pump. I attempted to repair the wire, still did not work. The unit needs a new lower harness, lid lock and strike to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11643701 (Lower harness) and 1 W11670519 (Latch) and 1 W11513250 (Strike)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Suffield, Connecticut 06078
Gary V.
Job Details:
05/02/2024
"Inspected and found unit no longer defrosting, evap packed with frost. Found open circuit thru heater and ordering main control board as well. Thawed frost away for temporary operation.; ordrng 1 W11566851 (Main control) and 1 W11650660 (Defrost heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPB7
Near Enfield, Connecticut 06082
Gary V.
Job Details:
05/02/2024
"Inspected and found ui panel glitching and non responsive, quoted for electronics repair and he will call if wants repaired."
We serviced a
WHIRLPOOL DRYER
Model WED87HEDW1
Near Somers, Connecticut 06071
Gary V.
Job Details:
05/02/2024
"Inspected and found motor relay broken on main control, quoted and they will call."
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
05/02/2024
"I came and put the unit back together. I tested the unit, it does run but makes a loud rumble then stops a few seconds later. I checked the receptacle outlet. It is miswired. There is 121v across L1 & L2, there should be 240v. There is 0v at L1 to ground & 121v at L2 to ground. There is also 121v at neutral to ground. There is 243v at L2 & neutral. The outlet needs to be corrected to resolve the issue. There is nothing wrong with the unit."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Stafford, Connecticut 06076
Gary V.
Job Details:
05/02/2024
"Concern is low water fill when extra power option is on, inspected and per techline this operation is normal. Unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB1
Near Newington, Connecticut 06111
Jeremy B.
Job Details:
05/02/2024
Dishwasher giving f8E4 error. Found drip pan with a little bit of water.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Newington, Connecticut 06111
Jeremy B.
Job Details:
05/02/2024
Customers complaint is washer is banging and going off balance. Found washer wobbly adjusted legs so washer level and not wobbly. Ran self test then calibration then high speed spin. All checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
05/02/2024
Dishwasher not cleaning. Wash motor not running and humming. Control sending pulsating voltage to motor. Needs new control and motor sump assy. ; rqstng P&A on 1 W11087376 (Motor sump assy) and 1 W11305297 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES2
Near East Hampton, Connecticut 06424
Jeremy B.
Job Details:
05/02/2024
Oven not heating properly. Tested and found the terminals burn at the connection at bake element. Needs new main harness and bake element. Door not shutting properly and staying open and loosing heat needs new hinges and receivers. ; rqstng P&A on 2 WPW10440013 (Hinges)s and 2 W10647259 (Receivers)s and 1 W10779716 (Bake element) and 1 W11134549 (Main harness)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Columbia, Connecticut 06237
Jeremy B.
Job Details:
05/02/2024
"Washer not draining. Found wires broken at pump replaced harness and tested lid lock keeps clicking needs new lid lock. ; rqstng P&A on 1 W11670519 (Lid lock), used 1 W11643701 (HARNESS LOWER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near New Britain, Connecticut 06053
Ruben C.
Job Details:
05/02/2024
Replaced wheels on bottom rack tested operation normal
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Farmington, Connecticut 06032
Ruben C.
Job Details:
05/02/2024
Replaced pulley and belt could not replaced valve cust does not have she off valves in back of unit does not know where valves are cust will call when this is taken care of to complete service; dspstn on spec-tagged invntry: 1 WPW10006384 BELT
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Springfield, Massachusetts 01118
Chris B.
Job Details:
05/02/2024
Complaint that the unit is not cycling through correctly. Found loose tub and very hard to turn. Took belt off and verified the motor and it turns freely. Turn tub with belt off and is seized and turns with force. Bad gear case. Will order parts for a return visit.; ordrng 1 W11454734 (Gear Case) and 1 W10721967 (Splutch) and 1 W10528947 (Hub) and 1 W10752283 (Wash Plate) and 1 W10752187 (Screw) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS00
Near Bloomfield, Connecticut 06002
Chuck M.
Job Details:
05/02/2024
Customer complaint is that lower oven door was coming apart. Inspected and found screws at bottom of door were off. Secured screws to door bottom and showed customer it works.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Avon, Connecticut 06001
Chuck M.
Job Details:
05/02/2024
Customer complaint is that washer would not advance past fill. Ran diagnostics and found error code F7e1 Tachometer missing. Tested capacitor and found it faulty. Replaced capacitor from T/S and tested washer in Quick Wash Cycle and washer checked ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
05/02/2024
Checked unit found door seals not sealing well had to heat seal to conform tested operation normal sealing normal
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ellington, Connecticut 06029
Gary V.
Job Details:
05/02/2024
"Inspected and found broken drive belt, replaced with new belt and cycled through tested fine.; used 1 341241 (BELT) from stock"
We serviced a
KITCHEN AID DISHWASHER
Model kuds30fxpa8
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
05/02/2024
Tested and ran diagnostics. Found F10E1 dispenser error and F1 E2 control error. Found control board not responding properly. Needs control and dispenser. Quoted customer for repair and saved estimate. Customer approved repair for control board only. Checked part availability and scheduled return for 5/13 PM due to customer being out of town next week. Collected full amount on cc.; ordrng 1 W11035586 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Torrington, Connecticut 06790
Chuck M.
Job Details:
05/02/2024
Customer complaint is that ice maker was not working. Found ice maker overflowed. Took pic. Replaced ice maker and tested. Checked ok. ; used 1 W10873791 (ICE MAKER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Springfield, Massachusetts 01108
Chris B.
Job Details:
05/02/2024
Complaint that the unit is not locking correctly. Found bad lid lock and after running diagnostic test found control board not responding to any of the commands. Will order parts for a return visit.; ordrng 1 W11557935 (Control Board) and 1 W11394572 (Door Latch)
We serviced a
WHIRLPOOL WASHER
Model WTW4850BW1
Near Springfield, Massachusetts 01129
Chris B.
Job Details:
05/02/2024
Complaint that the unit is making noises while spinning. Found oil leak on all components and gear case. Quoted parts and labor. Customer will keep using the washer as it is for now. Collected trip fee.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Wilbraham, Massachusetts 01095
Chris B.
Job Details:
05/02/2024
Complaint that the unit has a error code. F9E1 and F9E2. Found no issues with the drainage. Found no foul smell of burnt either. Ran three diagnostic cycles and all tested properly. Collected trip fee.
We serviced a
SAMSUNG HOME LAUNDRY - E
Model WA44A320GAW/A4 01
Near Easton, Massachusetts 02356
Aimee
Job Details:
05/02/2024
Found voltage to pump no flow of water needs new drain pump; ordrng 1 DC97-19289F (Drain pump)
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Agawam, Massachusetts 01001
Chris B.
Job Details:
05/02/2024
Complaint that the unit is not heating properly. Found burnt heating wire and element. Quoted parts and labor. Customer prefer to not service the unit for the price. Collected trip fee.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Waterbury, Connecticut 06710
Jimmy R.
Job Details:
05/01/2024
"Tested microwave and found unit would not power up checked voltage at outlet and 120v present, removed control and ohmed out fuse found fuse good checked voltage coming into filter board and 120v is there checked coming out and going into control and no power. Unit is going to need new filter board, new cntrl and touch panel due to coming apart ; ordrng 1 W11552018 (Cntrl) and 1 W11173819 (Control panel) and 1 W10422269 (Noise filter)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
05/01/2024
"Checked and found thermal fuse blown. Replaced fuse, tested, dryer operating properly. Customer just had vent redone, but still has an issue with hose. Area where washer/dryer is located is very small and when dryer is pushed back into place, vent hose gets crimped. Advised customer to possibly have metal duct style vent installed.; used 1 WP3392519 (Thermal fuse) from stock"
We serviced a
MAYTAG DRYER
Model MGD7230HW3
Near East Longmeadow, Massachusetts 01028
Chris B.
Job Details:
05/01/2024
Replaced all parts and ran a diagnostic cycle. Sensor strip are working properly. Showed customer the sensors working. Mentioned to the customer to run a few cycles and to keep an eye on the unit.; dspstn on spec-tagged invntry: 1 WPW10298258 WIRE HARNESS
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Springfield, Massachusetts 01129
Chris B.
Job Details:
05/01/2024
Complaint that the unit is not cycling through correctly. Found bad wash pump and arm. Will order parts for a return visit. ; ordrng 1 W11087376 (Wash Pump Motor) and 1 WPW10463906 (Screen) and 1 W10837249 (Lower Wash Arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Andover, Connecticut 06232
Jeremy B.
Job Details:
05/01/2024
Refrigerator keeps powering off and on multiple times a min on a dedicated circuit needs new control board. Quoted customer.
We serviced a
KITCHENAID RANGE
Model KFEG500ESS7
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
05/01/2024
Found name badge upside down and cant remove without damaging. Needs new front glass. Control panel cracked at corner took pictures. Needs new panel. Took picture or receipt and delivery receipt. Range was in back order. ; ordrng 1 W11164063 (Control panel) and 1 W10906445 (Front glass) and 1 W10909682 (Badge)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS23
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
05/01/2024
"Returned to install door switch, harness and control board. Found brown wire to door switch cut and stuck between frame , issue from factory. Reassembled unit and ran preheat 350?. Verified proper operation."
We serviced a
GE DRYER
Model GFDS140ED1WW
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
05/01/2024
"Checked dryer on arrival. Dryer was left disassembled by previous tech. Removed front, found several pieces of metal in bottom of front panel and metal ring from front of drum loose and damaged. Also found damage to bearing carrier. Drum and carrier will need to be replaced. Quoted customer $506.99 for drum, customer said he is not going to repair. Will purchase new. Returning all parts to office unopened. Advised customer that service call would not be refunded."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Tega Cay, South Carolina 29708
Mitch H.
Job Details:
05/01/2024
"Removed and replaced pump/motor assembly. Reassembled, tested dishwasher and checked for leaks. Dishwasher operating properly and no leaks. ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Cornelius, North Carolina 28031
Robert A.
Job Details:
05/01/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Mooresville, North Carolina 28117
Robert A.
Job Details:
05/01/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Mooresville, North Carolina 28117
Robert A.
Job Details:
05/01/2024
Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f7e1 f4e3. I cleared the codes and ran a service cycle. The unit filled and drained but there was no wash action. The unit needs a new sump motor to resolve the issue. I replaced the sump with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS05
Near Troutman, North Carolina 28166
Robert A.
Job Details:
05/01/2024
"Cx complaint that the units burner does not have a full flame. I inspected the unit to confirm the complaint. I found the burners light fine, however the RR burner has intermittent flame height on high and take longer to boil compared to the LR burner with the same amount of water. The unit needs a new rear burner heads to resolve the issue. The cx has had multiple issues thus far owning the unit. The RF knob has melt from the heat at close proximity. They have also had a alleged gas leak, I used my gas detector and no leak was found. The cx wants a new unit. Im ordering the part for the return visit.; ordrng 2 WP8286815 (Burners heads)s"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Mooresville, North Carolina 28115
Robert A.
Job Details:
05/01/2024
Cx canceled the appt at the door. I did not diagnose the unit.
We serviced a
MAYTAG DRYER
Model MEDB855DC3
Near Mooresville, North Carolina 28115
Robert A.
Job Details:
05/01/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
05/01/2024
I replaced all previously ordered parts and tested operations. No additional issues found at this time with dishwasher. Dishwasher is in the garage now as customer bought a new dishwasher.
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS05
Near Unionville, North Carolina 28110
Jonathan J.
Job Details:
05/01/2024
Complaint center burner when set to low simmer setting flame goes out. I found orifice had a partial obstruction preventing gas from escaping properly. I cleared up obstruction tested operations. Everything is now working properly. Had customer test burner multiple times no further issues found.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
05/01/2024
Complaint washing machine making a rattling noise during agitation cycle and clunking noise going to spin cycle. I found noise is normal. Operation noise is when Ashton goes back to fourth clunking noise is electromagnetic clutch shifting into gear. No further issues found with washing machine at this time.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
05/01/2024
"Complaint dryer making a burning smell while running smell is electrical in nature going all the way across house had to open up windows. I found resistance values are as follow. Heater 9.7 and oL to frame blower fan fuse .2 ohms. Motor 1.9 1.9 .3 and oL to case no wiring issues found the dryer issues found no roller issues found no blower motor issues found no timer issues found everything is working fine. I found burning smell was caused by power receptacle, melting where power cord is plugged into wall. No further issues found with dryer at this time.called safety file number 7738978563. Showed customer issue. No parts needed at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
05/01/2024
I replaced gear case and all previously ordered parts. I tested operations inspected for leaks no leaking occurring at this time. No additional issues found either.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
05/01/2024
"Complaint washing machine, not agitating not spinning properly machine keeps spinning have to use hand to stop. I found F2 one only error code in fault history I found slider clutch had failed. I replaced slider clutch tested operations. Perform test 52 calibration cycle control unit passed calibration with no further issues or error codes. ; used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
05/01/2024
F0e3 overloaded error code f8e1 long fill no fill f0e9 out of balance pause. I cleared codes as unit would not agitate on any cycle performed a control calibration cycle no further issues found at this time with washer.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Brockton, Massachusetts 02301
Aimee
Job Details:
05/01/2024
"F7e1Found the belt off, replaced with new ts Belt and tested through diagnosticsAnd ran a spin cycle.; used 1 WPW10006384 (Belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYWOO
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
05/01/2024
Checked unit ice maker would not harvest replaced ice maker tested operation normal cust pays only for service charge. If another ice maker needed in future would not be covered ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Denver, North Carolina 28037
Ryan S.
Job Details:
05/01/2024
"Returned to install fan motor and fan blade. Installed parts and no noise present.,verified proper operation, showed customer."
We serviced a
JENN-AIR VENTHOODS
Model JXW8536HS1
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
05/01/2024
"Customer complained lights fell down again, replaced lights twice on 1-2-24 and 2-8-24 already. Called techline on 2-8-24. Called tech line due to repeat issue. Informed tech line of previous issue, they had notes from last call onn2-8-24. Ordering light panel W11321564. Techline said to order part as a customer complaint so that it is submitted to research team and delivered from whirlpool directly. Informed customer office will call when part comes in. Sr#7738430360; rqstng P&A on 1 W11321564 (Light panel)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS23
Near Denver, North Carolina 28037
Ryan S.
Job Details:
05/01/2024
Returned to install appliance manager and magnetron. Installed parts. Unit now working and no error codes present. Customer saw unit running with no error codes.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Springfield, Massachusetts 01151
Chris B.
Job Details:
05/01/2024
Complaint that the unit is making a screeching noise while spinning with a full load in. Found oil in the Splutch and belt. I could hear grinding during agitation towards clockwise motion.; ordrng 1 W11454741 (Gear Case) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 WP389140 (Drive Block) and 1 WP21366 (Spanner Nut) and 1 2xFrameJob (2x Frame Job)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KBS2
Near Chicopee, Massachusetts 01020
Chris B.
Job Details:
05/01/2024
Replaced part and unit running normal.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
05/01/2024
"Replaced dispenser housing, bezel and drawer. Filled load n go. Tested in component function and dispensed soap. Ran diagnostic cycle and completed fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5VHAXWY01
Near Chicopee, Massachusetts 01013
Mike K.
Job Details:
05/01/2024
Replaced reservoir and tested fine
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
05/01/2024
"Complaint of agitator spinning freely, not agitating during cycle under load, loud grinding noise. No errors in history. Completed diagnostic cycle fine with no load, except very wobbly on spin. Found a lot of play in basket. Agitator will not come out. Ordering cam, actuator, basket, agitator, screw, hub.Replaced informed cs that basket will come directly to him and to call us when it does to schedule return; ordrng 1 W10752187 (Washplate screw) and 1 W10902814 (Washplate) and 1 W10752719 (Basket) and 1 W10324651 (Hub) and 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 2xtime (2x time)"
We serviced a
GE DISHWASHER
Model GPT225SGL0WW
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
05/01/2024
"Old hinges will not come out, t25 screws through door attempted with regular driver and with impact , impact destroyed one tip before second started to strip screw. With screws not coming out would have to replace inner door and screws plus labor and oversize shipping. Denied.Leaving call open to refund for labor already collected as could not repair.; O-emld tckt"