Service History 423 - Advantage Appliance Repair

We serviced a

MAYTAG REFRIGERATOR

Model MBF1958DEM00

Near Worcester, Massachusetts 01608

Amanda R.

Job Details: 09/15/2023

Unit not cooling there was oil in filter dryer last compressor job unit is contaminated

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 09/15/2023

"Complaint of no ice, icemaker showing and e2 error, motor lost position. Ran harvest test and failed ordering icemaker.Office to contact cs when part authorized and comes in to schedule return ; rqstng P&A on 1 W11658802 (Icemaker)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 09/15/2023

"Found unit has a bad drive hub for the basket. Replaced with new hub, tested and calibrated unit, all okay. ; used 1 W10528947 (HUB) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Springfield, Massachusetts 01104

Roger R.

Job Details: 09/15/2023

Found door switch broken. Upon removal for replacement I found that the wires are foamed in place and not accessible to reconnect the new door switch to. Called tech line for assistance. Submitted unit for exchange due to non repairable. SR 7737336971

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Springfield, Massachusetts 01104

Roger R.

Job Details: 09/15/2023

"Found upper door seals torn and damaged. Installed new refrigerator door seal, left and right. Heated and allowed seals to reset from shipping. All ok now. ; dspstn on spec-tagged invntry: 2 W10830055 DOOR GASKET"

We serviced a

WHIRLPOOL FREEZER

Model MSS25N4MKZ04

Near Springfield, Massachusetts 01104

Roger R.

Job Details: 09/15/2023

Installed new heater in freezer due to field connection at brown wire and heater circuit. Unit under manufacturer warranty

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Stallings, North Carolina 28104

Jonathan J.

Job Details: 09/15/2023

"I replaced all previously ordered parts discovered unit was squealing really badly. Also replace drive belt due to squealing. No additional issues found performed a calibration sequence. Everything is working normally.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11454741 GEARCASE , and 1 WP389140 BLOCK,DRUM , used 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 09/15/2023

Cannot tighten door handle. Doorhandle keeps falling off middle pantry bin. I found set. Screw was covered in. Some sort of glue. Looks like it has never been properly. Tighten down from the get-go. Per customer. Customer has always had an issue with that handle never being tight. I resecured screw was able to remove adhesive glue. No additional issues found everything is working normally and properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 09/15/2023

"Complaint freezer has turned into a block of ice heavy snow, heavy fight ice on the back wall. I discovered the bottom of the freezer door is not sealing properly door is warped unit will need a new freezer door to fix. Im also ordering an evaporator fan motor assembly as well. Dolby shipped directly to customer customer to inspect door for any cosmetic damage. No additional issues found with refrigerator today. ; ordrng 1 W11435329 (Door ss) and 1 W10571967 (Gasket) and 1 WPW10128551 (Fan mtr)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 09/15/2023

Replaced parts put unit on test 57 cycle and harvest unit ran and checked okCall complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 09/15/2023

Replaced door panel unit ran and checked okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 09/15/2023

"Checked over unit and found fridge interior led module flashing when opening door then would stop and start again, reset module and same issue flashing module needs to be replaced. Checked doors due to when opening left door would make a popping noise and jump up, checked hinge and found door cam cracked on door and door plastic cracked causing cam to jump, unit needs new door assembly,cams and led module for fridge, parts tentative p/a ; ordrng 1 W11527432 (Module led) and 2 WP12028505AP (Closure cam)s and 1 W11435344 (Door left)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 09/15/2023

"Pulled unit out, replaced sump assy. Ran normal cycle and verified operations, no leaking found."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Shrewsbury, Massachusetts 01545

Aimee Z.

Job Details: 09/15/2023

Installed ui and ran stop and re started a few times in different cyclesCust will advise after runs few loads

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Shrewsbury, Massachusetts 01545

Aimee Z.

Job Details: 09/15/2023

F6e1 and f6e2 valve problemCust scrapping dishes before load dishwasher clogging pump and caked at soap dispenser Explained cleans dishes not a garbage disposal In owner manual poor washingrunning cup test spraying fineNot using jet dryFans little noisy and buzzing Heater working ; ordrng 1 WPW10469574 (Vent assy) and 1 WPW10195028 (Vent cap) and 1 WPW10327249 (Valve)

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Shrewsbury, Massachusetts 01545

Aimee Z.

Job Details: 09/15/2023

F1 e0 internal board failureAsked Cust to sign and didnt under stand meJust agree; saved tckt

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 09/15/2023

"Tested unit and found machine would start a wash cycle then unit would stop half way threw and not finish washing, ran diagnostics and checked for errors found 6-4 wash motor error ran unit and found motor would cut out half way threw washing and never come back on. Replaced sump&motor and ran unit, found unit now washing but after a few min it would cancel it self out and drain never restarting. Went threw cntrl for a loose connection and everything is connected properly, checked touch panel and found unit had a stuck key canceling it self out. Will order new touch pad and cntrl, plus a new sump&motor to be safe. parts tentative p/a ; ordrng 1 W11395600 (Console) and 1 W11225084 (Cntrl) and 1 WPW10591570 (Sump&motor), dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"

We serviced a

WHIRLPOOL WASHER

Model WTW8900BC0

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 09/15/2023

"Checked over machine and found unit would display unbalanced load every spin cycle leaving clothes wet, checked tub and found bearing had failed causing binding and unit to not spin giving error. Washer needs new bearing kit and hub to fix issue quoted customer and they will replace machine with new"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 09/15/2023

"Ran unit and found machine had been leaking water on left side of machine when running a wash cycle, ran unit and found when unit would switch to bottom spray arm it would pump water against the door overflowing it, used clear door and found water blowing out of feed tube connected to sump and then flowing over tub and onto floor, checked tube and found very loose and not making a seal, added some tape to help seal and ran unit found unit now sealing but would need the feed tub replaced for proper operation."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 09/15/2023

Washer making abnormal noise. Inspected underneath found oil dripping and clutch worn. The gear on rotor stripped needs new. ; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Clutch) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch)

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS42E22L00

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 09/15/2023

"Installed new parts and checked all operations, door is now good also removed film on freezer door that would not come off. Checked cooling and all functions working to specs"

We serviced a

KENMORE DRYER

Model ="110.60222511"

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 09/15/2023

"Unit not heating, burnt out power cord at terminal. Replaced power cord and repaired terminal wiring.; used 1 PT500L (CORD-POWER 6' 3 WIRE) from stock"

We serviced a

MIELE DISHWASHER

Model G6165SCVISF

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 09/15/2023

"Miele dishwasher, will not stop, no response. Verified unit has 120vac at terminal.Contacted office as we dont usually work on Miele. Randy will investigate parts. Looking at u/i and control since unit has power coming in.Office will contact cs when part availability and costs are known to give a quote.; ordrng 1 Unkwn (User interface) and 1 UNKWN (Control)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF26HFENDSR/AA

Near Agawam, Massachusetts 01030

Mike K.

Job Details: 09/15/2023

"Unit rf evap has a frosting over and cs getting lots of water in bottom of rf. Was a small gap in gasket along top, but was able to adjust gasket and now sealing fully. Quoted for evap cover assy. Approved.Office to contact when part comes up n to schedule return ; ordrng 1 DA97-12609B (Evap cover assy)"

We serviced a

KITCHENAID OVEN

Model KSEG950ESS5

Near Spencer, Massachusetts 01562

Chris B.

Job Details: 09/15/2023

Complaint that the unit is not turning on. Found bad 240v connection causing 240v wire harness and board to burn. Customer will contact the insurance and electrician before doing any repairs. Cannot diagnose further if other parts are damaged from the problem on hand. Mention to the customer to have the unit out and disconnected. ; ordrng 1 W11175842 (Noise Suppresor) and 1 W11451596 (Main Harness Wire) and 1 WP8203546 (Terminal Block)

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Windsor, Connecticut 06095

Chuck M.

Job Details: 09/15/2023

Replaced turntable ring. Tested and it checked ok.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB07

Near Windsor, Connecticut 06095

Chuck M.

Job Details: 09/15/2023

"Installed magnetron, capacitor, diode and control. Tested and microwave is heating. Light is working but LED bulb customer has is 3 phase and light stays on low when it should be off. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON and 1 W11552018 CNTRL-ELEC"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near York, South Carolina 29745

Mitch H.

Job Details: 09/15/2023

"Replaced control and inlet valve. Entered diagnostics, ran DLMS calibration and test cycle. All functions operating properly."

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW0

Near York, South Carolina 29745

Mitch H.

Job Details: 09/15/2023

"Tested and ran diagnostics. Found lid lock bad. Replaced with lock from t/s. Tested, washer now operating properly.; used 1 W11394572 (Lid lock) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/15/2023

"Checked and found right side roller out f track. All rollers and adjusts were intact. Put back on track, now functioning properly."

We serviced a

WHIRLPOOL DRYER

Model MDG7500AWW

Near Bloomfield, Connecticut 06002

Gary V.

Job Details: 09/15/2023

"Inspected and found valve coils worn out, replaced with new coils and cycled, tested fine.; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT , used 1 279834 (COIL KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHW03

Near Simsbury, Connecticut 06070

Gary V.

Job Details: 09/15/2023

"Inspected and found ice maker not working, replaced ice maker and also found door wire harness broken, unit needs new door, will submit estimate and she will call when door arrives.; rqstng P&A on 1 LW11026426 (Freezer door white), used 1 W10873791 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW3

Near Canton, Connecticut 06019

Gary V.

Job Details: 09/15/2023

"Inspected and found motor struggling to start, will start and run and heat when drum is turned by hand, defective start winding in motor. Will order and return. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Avon, Connecticut 06001

Ruben C.

Job Details: 09/15/2023

Checked unit found both leds shorting out replaced both tested normal leds lighting normally; dspstn on spec-tagged invntry: 1 WPW10515057 LED MODULE and 1 WPW10515058 LED MODULE

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Ware, Massachusetts 01082

Chris B.

Job Details: 09/15/2023

Replaced all parts and unit running normal. Ran two diagnostic cycles and unit working normal. No leaks detected. Ran a calibration cycle.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Worcester, Massachusetts 01603

Amanda R.

Job Details: 09/15/2023

Wrong door panel packed with right part number stainless door panel dented bottom left corner need to reorder ; ordrng 1 W11659651 (Panel)

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US03

Near Worcester, Massachusetts 01603

Amanda R.

Job Details: 09/15/2023

Ub dc error codes ub error code only in heavier lods started recently needs suspensions ; rqstng P&A on 4 Suspension (Suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFXS25RYMS0

Near Simsbury, Connecticut 06070

Gary V.

Job Details: 09/15/2023

"Ice maker broken, and replaced with new ice maker and cycled filled with water and please allow 25-48 hours for ice production.; used 1 WPW10300022 (ICE MAKER) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 09/15/2023

"Disassembled washer, removed gear case and related parts. Removed installed new gear case. Remounted stator and clutch, slider would not go in. Attempted to reorient stator and clutch, no success. Mounting holes on new gear case drilled incorrectly. Removed and reinstalled old gear case with new clutch, and slider. Reassembled washer, tested, still has noise. Reordering gear case. Spoke to Randy, scheduled return visit for 9/20 12-5; ordrng 1 W11449841 (Gear case), dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10752187 AGITATOR SCREW , and 1 W10754448 CLUTCH"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Marlborough, Connecticut 06447

Jeremy B.

Job Details: 09/15/2023

Installed new door all checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 09/15/2023

"Removed and replaced heater. Tested, operating properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 09/15/2023

"Checked and found seal on inner door deformed and wave guides discolored. Tested microwave, heating and operating properly. Requesting P&A for inner door, arm and wave guides. Door only shows 1 in stock. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 W11684570 (Inner door) and 1 WPW10128850 (Arm) and 2 W10915651 (Wave guide)s"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 09/15/2023

"Checked and found control panel not responding to inputs. Unplugged unit, allowed to sit for 5 minutes. Plugged back in, control now working. Ordering control.; ordrng 1 W11626074 (Control)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 09/15/2023

"Checked and found hi-limit blown again. Checked heater and other components, all good. Checked outside vent and found very little air flow and screen completely blocked with lint. Replaced hi-limit again. Advised customer that clogged vent is likely causing the dryer to overheat and blow hi-limit. Vent needs to be kept clean a free flowing .; used 1 279816 (Thermal cutoff) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Belchertown, Massachusetts 01007

Roger R.

Job Details: 09/15/2023

Found lid srike broken. Installed new Strike and ran diagnostic test and all checked okay. ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK and 1 W11457841 STRIKE

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 09/15/2023

"Retire to install parts. Installed new vent and seal. Ran to check for leaks no leaks detected, verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW8120HW0

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 09/15/2023

Found unit throwing fault code F3 E2 faulty control was found pressure hose was good. Replaced control unit ran and Checked okCall complete

We serviced a

WHIRLPOOL WASHER

Model WTW8120HC0

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 09/15/2023

Returned to install harness. Installed harness and ran drain pump. Unit. Working properly. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MHW6000XW2

Near Pineville, North Carolina 28134

Jeff L.

Job Details: 09/15/2023

Could not get door open to get model tag. The unit is throwing a F2 E6 fault code. Communication error between UI and CCU. Parts are no longer available for this unit. Customer is going to buy a new one

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 09/15/2023

Need to order another outer tub the one received is damaged (see pics) need to reordering outer tub. Advised customer to call when part comes inPart#W11219115; ordrng 1 W11219115 (Outer tub)

We serviced a

MAYTAG DRYER

Model MEDB755DW2

Near Sutton, Massachusetts 01590

Amanda R.

Job Details: 09/15/2023

Complaint making rumbling noise after dryer shuts off its the exhaust fan making the noise not the dryer

We serviced a

WHIRLPOOL MICROWAVE

Model WMH1162XVB2

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 09/15/2023

"Customer complained unit wont heat. Cant pull down unit because of how unit is installed , ordering magnetron, magnetron thermostat , diode, and cap. Informed customer he will have to pull unit down, he said he will. Informed him office will call to schedule return call. ; ordrng 1 W10754299 (Magnatron) and 1 W10598693 (Magnatron thermostat) and 1 W11256462 (Diode) and 1 W10850446 (Capacitor)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 09/15/2023

Customer complained unit beeping constantly. Found drain tray line was disconnected. Customer said they just bought it. Ran unit and verified proper operation.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Attleboro, Massachusetts 02703

Aimee Z.

Job Details: 09/15/2023

Installed mtr and blower and tested complete ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, North Carolina 28262

Mark C.

Job Details: 09/15/2023

Unit vibrates during the cycle due to a stuck roller and faulty motor bearing.; ordrng 1 WPW10314173 (Roller) and 1 W11234001 (Motor)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model E23CS78GPS1

Near Canton, Connecticut 06019

Gary V.

Job Details: 09/15/2023

"Inspected and found compressor getting proper voltage but seized and not running, quoted for compressor replacement and they will call if wants repaired."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Winsted, Connecticut 06098

Gary V.

Job Details: 09/15/2023

"Inspected and found no frost pattern, and unit running in vacuum, filter drier plugged up, replaced filter drier and ran vacuum found no leaks, cycled back on and compressor is now seized. Needs a compressor again. Will order and call when part comes in.; ordrng 1 W11582579 (Compressor)"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near New Britain, Connecticut 06051

Ruben C.

Job Details: 09/15/2023

Checked unit found drain pump seized replaced drain pump tested operation normal ran diagnostics normal; used 1 WPW10276397 (DRAIN PUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Plainville, Connecticut 06062

Ruben C.

Job Details: 09/15/2023

"Replaced fan motor and controls tested operation normal cust also has issue with ice bucket forgot to mention that on previous trip checked bucket shaft is not engaging with bucket to dispense ice ordering ice assy seal and motor shaft putting into p/a; rqstng P&A on 1 WP2198628 (Seal) and 1 W11509548 (Motor shaft), ordrng 1 WPW10347093 (Assy ice), dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC , states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charlotte, North Carolina 28262

Mark C.

Job Details: 09/15/2023

Unit is not cooling in the fresh food due to a faulty damper.; ordrng 1 W11188815 (Diffuser) and 1 W11206112 (Baffle)

We serviced a

LG WASHER

Model WT4901CW

Near Windsor Locks, Connecticut 06096

Chuck M.

Job Details: 09/15/2023

Customer complaint is that washer is not responding. Proper voltage is present. Control board shorted. Parts are NLA.

We serviced a

GE REFRIGERATOR

Model PSB42YPHSV

Near Windsor, Connecticut 06095

Chuck M.

Job Details: 09/15/2023

Customer complaint is that Fresh Food section is not cooling properly. Inspected and found evaporator fan motor not running. Quoted customer for P&L. Customer will decide later.

We serviced a

SAMSUNG REFRIGERATOR

Model RF263TEAESR

Near Brooklyn, Connecticut 06234

Angel R.

Job Details: 09/15/2023

"Found cooling fan seized seems it quit at some point, compressor not turning on likely burned out. Not cooling and also customer has had unit unplugged for over a week. Advised they reach out to assuring for another company that does sealed systems."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Windham, Connecticut 06256

Amanda R.

Job Details: 09/14/2023

Unit delivered not working its a stacked unit need second tech to unstack unit to diagnose wont enter diagnose mode ; schdld next appmnt for 9/20 WED AM

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Longmeadow, Massachusetts 01106

Roger R.

Job Details: 09/14/2023

Found unit not connected to countertop or cabinet. Informed customer that the dishwasher is okay but needs to be installed securely. Cust to have installation corrected as needed.

We serviced a

KITCHENAID RANGE

Model KSEB900ESS6

Near Wethersfield, Connecticut 06109

Chuck M.

Job Details: 09/14/2023

Installed main harness and tested. Customer also tested. Checked ok. ; dspstn on spec-tagged invntry: 1 WPW10245259 TERMINAL BLOCK

We serviced a

WHIRLPOOL COOKTOP

Model WEG515S0LZ3

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 09/14/2023

Customer complaint is that left rear burner valve sticks and does not turn as well as others. Found burner valve is bent and sticking. Customer also says flame is too high on low. Flames are normal height at 1/4 inch on low. Control panel holes for valves are imperfect. Ordered control panel and manifold. ; ordrng 1 W11542194 (Control Panel) and 1 W11512354 (Manifold) and 4 W11131701 (bushing)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 09/14/2023

Customer complaint is that upper rack was not closing properly. Inspected and found right front wheel on upper rack adjuster was not in the rail. Put wheels in rail correctly and showed customer how to insert upper rack and had customer demonstrate. Checked ok.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 09/14/2023

"Complaint dryer motor will turn off timer. Will still be counting down on machine and heater will still be glowing red inside of dryer. I could not duplicate complaint, but I did replace motor and heating element. No wiring issues visibly seen at this time. Voltages are correct 242.3 V across red and black 124 V across black and white 123.2 across red and white. Three prong cord. I can wiggle power cord and no change in voltage. Unit has a brand new user interface a brand new control from prior visit. ; dspstn on spec-tagged invntry: 1 WP3387747 ELEMENT and 1 WP697772 BLOWER WHEEL"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Indian Land, South Carolina 29707

Jonathan J.

Job Details: 09/14/2023

"Microwave user interface has scratches and has a little bit of extra play. Making noise whenever you push in at the bottom of the microwave. User interface panel. Microwave is held in with plastic clips cannot adjust plastic clips excess play and user interface is normal. Nothing I can fix replace or adjust issue is a cosmetics issue only. cosmetics issues and glass Platters are not covered under warranty after 30 days. Functional failures are anything that affect the direct functionality of the appliance. Those issues are covered in microwaves case any issue that would cause it not to get hot, except for lightbulbs lightbulbs are not covered either."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Fort Mill, South Carolina 29715

Jonathan J.

Job Details: 09/14/2023

Complaint dishwasher is leaking. I found two issues Causing Dishwasher to leak one dishwasher works extremely front facing allowing water to leak number to customer was using Dawn dish detergent. Creating an Uber Sudsing condition. Also causing dishwasher to leak. I fixed leveling issues inspected tub cleared oversuds error code from fault history tested unit and diagnostic cycle. No additional issues found with dishwasher no leaking occurring.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Charlotte, North Carolina 28213

Ryan S.

Job Details: 09/14/2023

"Customer complained of no cool upon arrival found no frost pattern, didnt see any die patterns from leaks. Found compressor kicking inking out internally after trying alternate start device. Needs new compressor. Informed customer office will call when part comes in. ; used 1 8201786 (Start dev) from stock"

We serviced a

KITCHENAID OVEN

Model KFGG504KPS3

Near Charlotte, North Carolina 28213

Ryan S.

Job Details: 09/14/2023

"Returned to install hinges installed hinges and issue still present, adjusted legs and door still not even. Door is shifted slight to the right on the top side and raised up on the bottom left so that the whole door tilts to the right. The floor to fascia is even from the floor on both sides when checked from floor to fascia with tape measure. Door is shifted and frame of door bent. Ordering inner and outer door. Informed customer offfice will call when part comes in. ; ordrng 1 W10902192 (Door liner) and 1 W11459730 (Door outer)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB07

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 09/14/2023

Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. I found the wall outlet has good polarity with 122v coming out. I checked the in line fuse and it was blown. I replaced the fuse and tested the unit for the cx. The unit is working as designed.; used 1 W10138793 (Fuse) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 09/14/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDW00

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 09/14/2023

Cxs unit is OOW and she was not willing to pay the service call fee. I did not diagnose the unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB00

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 09/14/2023

"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. The unit was off, I plugged in the and it began cooling. A consistent frost pattern formed, I noticed the defrost heater connector was loose and had some thermal damage. I secured the connector and made sure everything else passed a visible check. The unit needs a new evap harness, Im ordering a new dispenser control just in case it contributed to the defrost issue.; ordrng 1 W11130216 (UI assembly) and 1 W11449066 (Evap harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 09/14/2023

Cx complaint that the unit was not making ice nor cooling momentarily. I inspected the unit to confirm the complaint. The call back was within 30 days so the service call is covered. The was cooling fine when I arrived. The ice bin is full of ice and both sections are at good temps. I ran a few tests in diagnostics: 3 & 4 for the evap fans and compressor. All tests passed with no issues. The cx was out of town for awhile and noticed ice cream and ice melted upon her return. The cx may have experienced a power outage. Currently the unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 09/14/2023

Cx complaint that the units upper spray arm came out of place. I inspected the unit to confirm the complaint. I found the upper spray arm separated from the manifold. The manifold and upper arm needs to be replaced needs to be replaced to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11662109 (Manifold) and 1 W11627525 (Spray arm)

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Mint Hill, North Carolina 28227

Ryan S.

Job Details: 09/14/2023

"Customer complained unit leaking gas, upon arrival customer had gas company come out and they determined the regulator was leaking. Confirmed complaint and called safety, talked to Keisha. Keisha documented issue and said unit is out of warranty. Quoted repair for 498$ customer wanted to call whirlpool to ask to pay. Trip fee covered u dear authorization."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Charlotte, North Carolina 28278

Ryan S.

Job Details: 09/14/2023

"Customer complained unit filter was stuck. Foudn filter was jammed in , customer said they have never replaced it. As able to get filter out finally and replaced it with new filter customer had, they can get new filter out when they tried. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near York, South Carolina 29745

Mitch H.

Job Details: 09/14/2023

"Called tech line spoke to Rick SR# 7737323413. Advised him of all prior work done and parts installed. Ran tests 15 and 37, all checked good. He recommended to replace user interface. Ordering UI. Part is special order. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11579559 (User interface)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 09/14/2023

Installed new gaskets right side slide rails damaged in box.; ordrng 1 W11668671 (Slide rail)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Stanley, North Carolina 28164

Mark C.

Job Details: 09/14/2023

Installed new panel and bulbs unit is fully operational.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 09/14/2023

"Cs had video of sound coming from rf section, evap fan hitting ice. Has been coming and going. Quoted for evap cover assy/sensor. Denied. Collected for service call"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 09/14/2023

"Service bench is down, cs does not have receipt, says was purchased by landlord. Sent copy of receipt, but no purchase date.Inner door glass shattered. Everything else looks fineSent over second screen shot, this page shows date of may 31 for delivery, took photo of both.Ordered nene glass panel. Office to contact cs when part comes in to schedule return; ordrng 1 W11620489 (Inner door glass)"

We serviced a

ADMIRAL WASHER

Model WTW8900BC0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/14/2023

"Inspected and found customer had off balance load causing water to splash over tub, she adjusted loads and hasnt leaked since. Tested fine today."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near East Windsor, Connecticut 06016

Gary V.

Job Details: 09/14/2023

"Inspected and found drain pump defective and replaced with new drain pump, cycled and tested fine.; dspstn on spec-tagged invntry: 1 W11412291 DRAIN PUMP"

We serviced a

WHIRLPOOL DRYER

Model WED4850BW0UG CT

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 09/14/2023

Dryer not starting. Found open thermal fuse replaced and tested all checks ok. ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 09/14/2023

"Water leak from bottom of door. Found door seal wrapped and water at 160 needs new seal and door gasket recommend lowering water to 120; rqstng P&A on 1 W11664713 (Seal) and 1 W11483553 (Gasket), dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW3

Near Portland, Connecticut 06480

Jeremy B.

Job Details: 09/14/2023

Control panel not powering on. Measured proper power. Tried replacing all loads and panel will power on but beeps. Needs new control panel. ; ordrng 1 W11112656 (Control panel)

We serviced a

WHIRLPOOL WHIRLPOOL

Model WZF34X16DW07

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 09/14/2023

Installed new control. Please allow 24hrs for temps to stabilize.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHV00

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 09/14/2023

Installed new door and air filter. Door now closing properly.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 09/14/2023

Front left element not working. Found wire disconnected. Reconnected and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/14/2023

Checked unit found gearcase making screeching noise when it spins also found spin led on control not lighting ordering gearcase splutch and control. Agitator does come off setting for 2 times; rqstng P&A on 1 W11454741 (Gearcase) and 1 W10721967 (Splutch) and 1 W11603810 (Control) and 1 Time (Extra time)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Lexington, North Carolina 27292

Vincent O.

Job Details: 09/14/2023

Installed new evap fan. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Troutman, North Carolina 28166

Vincent O.

Job Details: 09/14/2023

Installed new heater and harness assembly. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 09/14/2023

Found unit draining ok at this time. After multiple drains drain pump locks up and will not drain. Customer also complaining of broken spray arm. Spray arm appears to have melted. Order and rwplace drain pump and spray arm. ; ordrng 1 W10876537 (Drain pump) and 1 WPW10491331 (Spray arm)

We serviced a

KITCHENAID WALL OVEN

Model KOCE500ESS20

Near Indian Trail, North Carolina 28079

Jeff L.

Job Details: 09/14/2023

Replaced all parts unit ran and checked okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 09/14/2023

"Leveled fresh food left door will stop moisture from falling on freezer door. Also tightened freezer door handle its good. The customer is stating that it has a vibration noise I could not get it to duplicate. I advised customer to record sound if possible. At this time, unit ran and checked ok."

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