We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Watertown, Connecticut 06795
Jimmy R.
Job Details:
02/27/2024
Install all parts will need to come back for front left and front right burners submitted for burner replacement ; ordrng 2 W10891746 (Spreader flames)s
We serviced a
WHIRLPOOL RANGE HOOD
Model UXT5530AAS3
Near Pineville, North Carolina 28134
Mitch H.
Job Details:
02/27/2024
"Tested and found switches not engaging and fan not staying on. Needs control. Quoted customer for repair and saved estimate. Customer approved repair. Checked part availability and advised customer that office will call to schedule when part arrives. Collected $270 cash for part and service call, balance due on return .; ordrng 1 W10851619 (Control)"
We serviced a
MAYTAG DRYER
Model MED7100DW0
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
02/27/2024
"Inspected and found idler pulley worn out, replaced and cycled, tested fine.; used 1 279640 (IDLER PULLEY) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near East Windsor, Connecticut 06016
Gary V.
Job Details:
02/27/2024
"Installed new ice maker and door gasket, cycled and please allow 24 hours for ice production."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Ellington, Connecticut 06029
Gary V.
Job Details:
02/27/2024
"Inspected and found evap fan not running and reservoir frozen, will order fan motor and return.; ordrng 1 WP2315549 (Evap fan)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2597AEM2
Near Farmington, Connecticut 06085
Chuck M.
Job Details:
02/27/2024
Customer complaint is that ice maker was not working. Customer stated he could periodically hear inlet valve hum. Inspected and found fill cup blocked. Cleared and advised customer to allow time for ice production.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HBS01
Near Southington, Connecticut 06489
Chuck M.
Job Details:
02/27/2024
Replaced drain pump and tested. Ice machine is working. Showed customer it works. Advised customer to allow time for ice production.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Southington, Connecticut 06489
Chuck M.
Job Details:
02/27/2024
"Customer complaint is that washer would not start. Found control wash and rinse LEDs stuck on. Ran automatic test cycle and heard actuator vibrating and rattling. Replaced control and actuator. Found gear case leaked onto drive pulley and in shield. Ordered gear case, cam, belt, hub and wash plate. ; ordrng 1 W10902814 (washplate) and 1 W11454734 (Gear Case) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 2 ExtraTimeSlots (Extra Time Slots)s and 1 W10324651 (Hub), dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC , used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Southington, Connecticut 06489
Chuck M.
Job Details:
02/27/2024
Customer complaint is that washer shaking during spin. Ran diagnostics and found error code F0e3 overloaded. Ran unbalanced detection. Washer checked ok. Explained off balance loads and weight distribution.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
02/27/2024
Checked and found residue was from dirt buildup under wash plate and bolt cap. Customer is using Afresh but I advised her to run washer through a cycle empty and add a cup of vinegar to help clean residue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPW1
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
02/27/2024
Customer complained unit dispenser not opening. Ran through diagnostic and no signal from control to open door. Ordering control and dispenser informed customer office will call when part comes in. ; ordrng 1 WPW10428217 (Dispenser) and 1 W11683652 (Control board)
We serviced a
WHIRLPOOL RANGE
Model RS675PXGT8
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
02/27/2024
"Customer complained unit front right burner not working, confirmed bad element and damage to receptacle, ordering surface element, And harness to infinite switches. Informed customer office will call when parts come in. ; ordrng 1 WPW10259865 (8 surface eleemnt) and 1 4456590 (Infinite switch harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
02/27/2024
Customer complained ice dispenser not working. Found voltage going to auger motor and dispenser flap opening when paddle is pressed for ice. Checked voltage and voltage without motor hooked up starts at only getting 43vdc at auger and from board p2-7 and p2-8Customer had already replaced auger motor once so this is a new whirlpool brand auger motor in it. Called techline tech line confirmed board issue quoted 522.83. Collected via card. Scheduled return call for 3-1-24; ordrng 1 W11664342 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Southington, Connecticut 06489
Chuck M.
Job Details:
02/27/2024
Customer complaint is that food is freezing in drawers. Received evaporator cover assembly but it was not correct to unit. Ordered correct evaporator cover. Shelf stud is missing and shelf frame cracked. Took pics. Ordered shelf and stud. ; ordrng 1 W11610999 (Evaporator Cover) and 1 W11284453 (shelf-glas) and 1 W11226828 (stud-shelf)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Plainville, Connecticut 06062
Chuck M.
Job Details:
02/27/2024
Replaced inlet valve and control. Tested and washer checked ok. Informed customer that water pressure is very high causing hammering in pipes.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Brockton, Massachusetts 02302
Aimee
Job Details:
02/27/2024
"Installed control still no power to igniter stillchecked behind stove found some one cut and spliced another spot on igniter. Check connections and have 120 at redAlso tested volts at gas valve red 120 and white 120 safty valve stuck open power up neutral.; ordrng 1 WP98014893 (Safty valve) and 1 W11346659 (Reg), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Brockton, Massachusetts 02301
Aimee
Job Details:
02/27/2024
"Found shuts off when starts motor. Wont calibrate or run diagnostics 120 to Contrl and outlet is polarized and groundedNeeds Contrl and motor, cap; ordrng 1 W10890624 (Mtr) and 1 W11603810 (Contrl) and 1 W11428524 (Cap), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB0
Near Windham, Connecticut 06226
Amanda R.
Job Details:
02/27/2024
When calling for eta customer said he canceled appt last Friday
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Litchfield, Connecticut 06750
Jimmy R.
Job Details:
02/27/2024
Ck unit ran diagnostics and found all fan motor running except freezer evaporator fan motor. Remove door and panels and check voltage from harness while running fan operation in diagnostics and received 12VDC. Order fan motor for repair. Parts tentative P/A; ordrng 1 809069207 (Fan motor)
We serviced a
KITCHENAID RANGE
Model KSEG950ESS0
Near Paxton, Massachusetts 01612
Roger R.
Job Details:
02/27/2024
"Silicone around edge of glass was not manufactured correctly and is rough and uneven. Will need to replace glass top due to defective manufacturing process. Ordered new top for range. ; ordrng 1 W10813359 (Cooktop, glass)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Charlotte, North Carolina 28206
Jeff L.
Job Details:
02/27/2024
Replaced water inlet tested unit ran as normal with no leaks. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL COOKTOP
Model KCGD500GSS00
Near Charlotte, North Carolina 28262
Jeff L.
Job Details:
02/27/2024
Replaced electrode unit ran and checked okCall complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Manchester, Connecticut 06042
Gary V.
Job Details:
02/27/2024
"Inspected and found bezel, lid latch and strike all broken, will call for return date. ; ordrng 1 W11394572 (Lid lock) and 1 W11457841 (Strike) and 1 W11545554 (Bezel)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near West Hartford, Connecticut 06119
Gary V.
Job Details:
02/27/2024
"Installed new fill hose and cycled, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Middlefield, Connecticut 06455
Jeremy B.
Job Details:
02/27/2024
Fill tube for upper icemaker frozen again. Called tech support and verified 120vac at black and red wire at heater. Was able to that and run fill test 45 was given this reference number 7738561209 will order and replace fill tube heater. ; ordrng 1 W11087201 (Fill tube heater)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Sprague, Connecticut 06330
Amanda R.
Job Details:
02/27/2024
Complaint not advancing to end of cycle long fill no fill error made sure both hot and cold water was on on well water has house filter checked inlet screens tested operation normal
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Harwinton, Connecticut 06791
Jimmy R.
Job Details:
02/27/2024
"Ck unit and found pin hole crack on drain tube causing leak order new replacement drain tube parts tentative P/A; ordrng 1 W11036161 (Drain hose), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Plymouth, Connecticut 06786
Jimmy R.
Job Details:
02/27/2024
Tested unit and ran diagnostics found no error code check venting and found vent behind unit longer than normal and collapse restricting air flow adjust and correct issue and ran test and check outdoor vent and air now flowing properly unit now operating as manufacturer specs
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6241SR1AA
Near Thomaston, Connecticut 06787
Jimmy R.
Job Details:
02/27/2024
"Test unit upon arrival and found no ice being made remove and found ice maker jammed, clear out jammed ice and unit cycle and calls for water. Customer always having issue with ice forming underneath bottom deli draw check and ran diagnostics and found damper control not closing order damper for repair parts Tentative P/A; ordrng 1 DA97-07189E (Damper)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Lisbon, Connecticut 06351
Amanda R.
Job Details:
02/27/2024
Replaced control tested goes into high speed spin leveled unit ; dspstn on spec-tagged invntry: 1 W11322903 CNTRL-ELEC
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBS0
Near Canterbury, Connecticut 06331
Amanda R.
Job Details:
02/27/2024
43 71 errors fills and drains not washing wash motor getting 120v out of control replaced sump assembly tested operation normal ; used 1 W11665769 (MOTOR/SUMP) from stock
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Brooklyn, Connecticut 06234
Amanda R.
Job Details:
02/27/2024
The cooktop peeling up off of frame on the right side ; ordrng 1 W11051485 (Cooktop)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Killingly, Connecticut 06241
Amanda R.
Job Details:
02/27/2024
Detergent Dispenser not opening replaced dispenser tested opened normally ; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Putnam, Connecticut 06260
Amanda R.
Job Details:
02/27/2024
Throwing a F8e1 long fill randomly on well water has house filter made sure both waters were on going to unit checked screens
We serviced a
HOTPOINT RANGE
Model RGB745WEH7WW
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
02/27/2024
"Verified bad igniter and repeated quote from office, accepted. Replaced igniter and tested on bake, preheated fine.; dspstn on spec-tagged invntry: 1 4342528 IGNITOR ROUND 2.5-3 AMP"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Northampton, Massachusetts 01062
Mike K.
Job Details:
02/27/2024
"Unit would not start. Found only one lead had voltage at terminal, breaker wasnt tripped, but reset and unit operating. Tested unit and n timed dr, verified heater cycling and timer advanced. Explained to cs and may have weak breaker, but running now."
We serviced a
SAMSUNG RANGE
Model NE63A6511SS/AA
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
02/27/2024
Metaled new keypad and control. All checks ok. Demonstrated proper operation to customer.
We serviced a
KITCHENAID ICEMAKER
Model KUID508HPS01
Near Worcester, Massachusetts 01609
Roger R.
Job Details:
02/27/2024
Removed and replace compressor using APA and manufactures guidelines recharge with refrigerant in checked unit made three batches of ice while reassembling and testing all checks OK ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Wales, Massachusetts 01081
Chris B.
Job Details:
02/27/2024
"Replaced all parts and ran three diagnostic cycles and a calibration cycle. Washer running normal. No leaks detected. No noises present. Used TS on actuator was not available in the parts bin. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , and 1 W11449840 GEARCASE"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Waterbury, Connecticut 06710
Jimmy R.
Job Details:
02/27/2024
Ck over unit found 120VAC going to unit but unit would not power on to operate. Remove console and found roach particles inside and on main control and user interface. Rent a center must contact customer and figure out a solution.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Waterbury, Connecticut 06710
Jimmy R.
Job Details:
02/27/2024
"Tested unit and found fridge section holding temp and freezer warm not freezing ice cream, removed evap cover and found weak frost pattern also found fridge door gasket not sealing and up unit running all the time. Checked compressor and found running but warm to touch unit has sealed system leak or low charge need to return with parts ; ordrng 1 W11497963 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506620 (Coupler) and 1 W11109499 (Drier) and 1 W11506635 (Valve) and 1 W11504447 (Coupler) and 1 W11506623 (Coupler) and 1 W11504445 (Coupler)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Sturbridge, Massachusetts 01566
Chris B.
Job Details:
02/27/2024
Complaint that the unit is not cycling through correctly. Found error code F7E2 motor failure. Replaced part and unit running normal. Ran two diagnostic cycles with no issues. No leaks detected. ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Spencer, Massachusetts 01562
Chris B.
Job Details:
02/27/2024
Replaced part ran two diagnostic cycles and unit running normal. New agitator holding on properly.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HZ08
Near Foxborough, Massachusetts 02035
Aimee
Job Details:
02/27/2024
Installed new control and tested; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Worcester, Massachusetts 01602
Roger R.
Job Details:
02/27/2024
Found bolt had come out of rotor. Applied loctite to threads and reinserted and tightened. All checks okay.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Kershaw, South Carolina 29067
Jonathan J.
Job Details:
02/27/2024
"Complaint while in the middle of the wash cycle washing machine started going crazy flipped on its side, dumped water all over the place and close everywhere after that noticed a hole in the tub and the middle spins freely. Also found a bolt laying on the floor underneath the washing machine as well and oil underneath of washing machine. I found gearcase is leaking oil. I found the bolt customer found was the rotor bolt. I found wash plate. Spline is completely stripped out. I found tub has a hole in it. I checked suspension rod. Suspension rods are tight and inspected for error codes no error, codes and diagnostics fault history I found plastics on the right side. Basil are damaged outer tub looks fine no additional issues found with washing machine will need gearcase and inner tub assembly and all associated parts to fix. ; rqstng P&A on 1 W11260238 (Rotor) and 1 W10734521 (Clutch) and 1 W10754448 (Clutch electric) and 1 W11449841 (Gearcase) and 1 W11662175 (Plastics) and 1 W11551646 (Nut) and 1 W11178227 (Basket) and 1 W11510461 (Washplate) and 1 W10752187 (Screw)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSR/AA 15
Near Plainville, Massachusetts 02762
Aimee
Job Details:
02/27/2024
"Found ice maker jammed took down , got ice out outFor fresh start. Theres no ice build up by back of ice makerCoil loop is frozen.I used used test button and filled with water Is filling with water.24 hours advised customer to call and let us know Also found the gasket on the right door Is torn.; ordrng 1 DA97-05253U (Right door gasket), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near North Attleborough, Massachusetts 02760
Aimee
Job Details:
02/27/2024
"Found need new bellow @ 5 oclockAdvised Cust no to use large tear; ordrng 1 W11314648 (Bellows), states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RF220NCTAWW/AA
Near Wallingford, Connecticut 06492
Jeremy B.
Job Details:
02/27/2024
Fresh food section not cooling. Evap fan not running. Found ok at motor and 0vac from control. ; rqstng P&A on 1 DA31-00334C (Fan) and 1 DA92-00426A (Pcb)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
02/27/2024
"Blower wheel cracked causing noise. Had to drill old wheee off replaced motor and wheel and tested all checks ok. ; used 1 279827 (MOTOR), and 1 WP697772 (BLOWER WHEEL) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near North Attleborough, Massachusetts 02760
Aimee
Job Details:
02/27/2024
Installed new motor and ran diagnostics completAgitated and spinning Also put on a spin
We serviced a
GE REFRIGERATOR
Model GYE22KSHBSS
Near Northampton, Massachusetts 01062
Mike K.
Job Details:
02/27/2024
"Cs said unit had been working since last visit. Pulled unit out and fan not running, compressor drier/lines all very hot. Replaced fan and verified working. Cleared condenser of lint."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Worcester, Massachusetts 01603
Roger R.
Job Details:
02/27/2024
Checked unit. All checks okay. Unit tested properly and ran through rinse cycle. All checks correctly.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
02/27/2024
"I installed the ordered part and tested the unit for the cx. The MW does not in regular MW mode. It works fine in easy convect, all other MW functions do not work. I called Techline to document the issue. The MW door is still having the same issue, now it is consistently not connecting on the right side. The right side of the door has to be pushed in to acknowledge a closed door. I checked the harness to make sure the wires were in the correct spot. The door is not crooked or bowed neither is the MW door frame. Im ordering a MW control board and another interlock harness. This job needs another 2 ct.; ordrng 1 W11325786 (MW control board) and 1 W11578578 (Interlock harness)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Kershaw, South Carolina 29067
Jonathan J.
Job Details:
02/27/2024
Control door since all the way to Dunn the dots keep moving between sense fill wash rinse done over and over and over again. Will not start a cycle will not do anything. I found control board defective I replace control board and actuator found actuator was causing a low-voltage issue. I performed a quick wash cycle. no additional issues found with washing machine at this time. Everything is working fine no leaking of any sort occurring at this time.; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
02/27/2024
"Complaint dryer is not getting hot. Not drying clothes shutting itself off within five minutes on any cycle other than quick dry and timed dry. Always running a half a load in the dryer. I found incoming voltage across red and black wiring upon arrival is 80.2 V, I found red to white voltage is 0.2 V I found black to white wiring is 122.8 V AC I found black to ground is the same. I turned breaker off at panel breaker back on at panel unit now getting correct voltage to dryer across red and black. 245.9 V AC. I found moisture sensor and diagnostics history. Light is not turning off indicating moisture bar sensor issue still present dryer is now heating fine with no further issues found with the heating element or additional issues. ; ordrng 1 WPW10298258 (Harness) and 2 WP3387223 (Sensor bar)s and 1 W11086603 (Screen) and 1 W11525996 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
02/27/2024
"Replaced all previously ordered parts. I tested operations performed a control board calibration cycle per technical instructions. No additional issues found everything is now working fine. no abnormal noises ; dspstn on spec-tagged invntry: 1 W10324651 HUB 1 W10528947 HUB , 1 W10721967 CAM KIT , and 1 W10913953 ACTUATOR"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
02/27/2024
"Complaint, ceramic hanger, holding broil element in microwave broke. I found complaint, true and ordering ceramic hanger to fix microwave. No additional issues found everything else is working fine per customer.; ordrng 2 W10909479 (Hangar clip)s"
We serviced a
ROPER WASHER
Model RTW4440VQ2
Near Charlotte, North Carolina 28269
Jeff L.
Job Details:
02/27/2024
Customer complaint is that the unit moves to the left when spinning. I checked suspension and springs and they are good transmission and motor coupling are good. No signs of transmission oil. I leveled he machine on the left side but when putting unit into spin empty there is a lot of transfer to the floor whole floor shaking the dryer is shaking and the clothes n top of the dryer are shaking. Very possible for this unit to walk when loaded with clothes.. we cannot do anything about a weak floor. Unit ran and checked ok with no leaks.(FLOOR ISSUE)(FLOOR ISSUE)Call complete; dspstn on spec-tagged invntry: 1 285753A DRIVE COUPLING and 1 WP8318084 DOOR/LID SWITCH
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ5
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
02/27/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model wML75011HV10
Near Coventry, Connecticut 06238
Amanda R.
Job Details:
02/27/2024
From purchased unit only runs for a couple minutes and then the magnetron shuts off making loud noise while running and then wont run again until it cools down ; ordrng 1 W11652048 (Magnetron) and 1 W11256462 (Diode) and 1 W11443154 (Motor) and 1 W11628655 (Transformer) and 1 8206562 (Capacitor) and 1 W11088354 (Fan)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS11
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
02/27/2024
"Unit is under 1yr wp warranty per service bench. Can molasses by of ovens not heating. Verified cooktop burners all functioning fine. Upper oven igniting glowing, not lighting. Same with lower and broil. Pulled out unit and valve turned off. Turned all on and all functioning with good pressure.Preheated both ovens to 350."
We serviced a
GE WASHER
Model GTW330ASK4WW
Near Chicopee, Massachusetts 01020
Mike K.
Job Details:
02/27/2024
"Agitator holding water, clogged with scum/detergent/mold build up. Was able to remove and clear without having to replace. Had office run cars for labor Bankcard Ref # 646210617"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Spencer, Massachusetts 01562
Chris B.
Job Details:
02/27/2024
Replaced all parts and refrigerator working properly. Purged the water line and has good water flow.; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Sutton, Massachusetts 01590
Roger R.
Job Details:
02/27/2024
Replaced and recharge itd with 6 oz R134a refrigerant.
We serviced a
FRIGIDAIRE RANGE
Model PLES389DCC
Near Wrentham, Massachusetts 02093
Aimee
Job Details:
02/27/2024
Installed both left side infi switch and light switch and bulb All working completed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
02/27/2024
Customers complaint that a freezer not freezing solid. The refrigerator is in the garage and the temps drop below 55. Recommended putting refrigerator back n a space thats above 60 for 24 hrs to see how it cycles.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Lake Wylie, South Carolina 29710
Mitch H.
Job Details:
02/27/2024
Checked and found all lights working but flickering and strobing. Cycling power does not help. Needs LED control board. Quoted customer for repair and saved estimate. Customer is going to contact Whirlpool to see if they will cover repair. Collected for service call on cc.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
02/27/2024
"Customer complained unit gave error. She ran it again waiting and unit didnt give any errors went through entire wash with no issues. Found suds and off balance errors. Ran unit and unit filled and started wash and drained. Found debris in drain pump filter, informed customer that can cause issues she had. Verified proper operation unit"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Charlotte, North Carolina 28216
Jeff L.
Job Details:
02/27/2024
Left message with customer over the phone and advised this unit was out of warranty and the options were to provide us with a extended warranty ticket to repair unit and we will come back. Also mentioned since this was out of warranty trip charge was due of 129.00 and talk with warranty company about reimbursement. At this time job is not complete. Office will handle from here; ordrng 1 W11458345 (Drain pump)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Charlotte, North Carolina 28208
Jeff L.
Job Details:
02/27/2024
Found venting behind dryer pinched and not allowing air to move out as it should also found a good bit of moisture and lint in the vent hose. The unit is on the 2nd floor and Im going to advise customer to have external venting checked if problem continues after cutting the vent down behind dryer other than that unit is working as designed plenty of heat
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
02/27/2024
"Replaced harness, waited about 15 minutes for control to reset itself as the drain pump was on and would not turn off. Ran a quick wash cycle through the washing machine washing machine working as of right now with no further issues found.; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"
We serviced a
MAYTAG WASHER
Model MHW8630HW1
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
02/27/2024
"Complaint on quick wash the washing machine starts with a 15 minute cycle and when it hits 10 minutes the computer dies Says cycle complete clothing will be saturated and water still in the bottom of the washing machine. I found F0E5 out of balance load detected. I performed an empty wash cycle and confirmed control board indeed dies right at 10 minutes left on the control and water is still remaining in the bottom of the washer tub. I found suspension rods have a lot of excessive bounce to them as well. I also found drain pump is not draining all the water out like it is supposed to in a timely manner will need suspension rods, control, and drain parts to fix; ordrng 1 W11322884 (Control) and 1 W11458345 (Drain pump) and 4 W11316766 (Shocks)s"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP01
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
02/27/2024
"Complaint, right side and left side of user interface are in operable unit displaying F2 E0 error code. I found user interface is completely operable, except for the timer itself. ; ordrng 1 W10887855 (Ui)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
02/27/2024
I replace user interface or tested operations. No additional issues found all functions are working as it should.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Cornelius, North Carolina 28031
Robert A.
Job Details:
02/27/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
FRIGIDAIRE RESIDENTIAL REFR
Model FG4H2272UF
Near Bridgewater, Massachusetts 02324
Aimee
Job Details:
02/27/2024
"Found the light switch isnt working continuity stuck closed wh/wh no voltage Also ice maker is working the paddle for the auger motor isnt working , and fridge light.Freezer light is working All come off just J-3 of Contrl.Need light switch and main Contrl ; ordrng 1 5304519093 (Light switch) and 1 5304531885 (Main Contrl)"
We serviced a
ELECTROLUX REFRIGERATOR SID
Model EI23BC65KSBA
Near Cornelius, North Carolina 28031
Robert A.
Job Details:
02/27/2024
Cx complaint that the unit makes a loud noise from the ice box area and the freezer light is out. I inspected the unit to confirm the complaint. I found the IM made ice recently. The icebox area has some ice built up near the fan. The unit needs a new ice box fan and defrost thermostat for the ice box evap. The FC needs a new light. I quoted the cx for the parts and collected the service call by CC.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hartford, Connecticut 06112
Gary V.
Job Details:
02/27/2024
"Concern is shutting off, cycled unit thru full cycle with clothes, reset factory settings and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Simsbury, Connecticut 06089
Chuck M.
Job Details:
02/27/2024
Customer was quoted for lower harness and labor. Customer called manufacturer and got an authorization for P&L. Part received is a control not the lower harness that is needed to complete repair. Tech called customer and explain wrong part was received and rescheduled customer. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charlotte, North Carolina 28208
Jeff L.
Job Details:
02/27/2024
Found control board sometimes sending power to water valves and sometimes it will not need new control board to resolve issue. Water valve is good. 2-27-24 pmW11513246; ordrng 1 W11513246 (Control board)
We serviced a
FRIGIDAIRE STOVE
Model N/A
Near Worcester, Massachusetts 01603
Roger R.
Job Details:
02/27/2024
Cancelled call. Not needed. Incorrectly started ticket. No work done
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
02/26/2024
Customer complained unit wont turn in. Found unit has power and control is sending dc voltage . Ordering new UI panel. Scheduled return call for 3-1-24 am. ; ordrng 1 W11419056 (Ui panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Cherryville, North Carolina 28021
Ryan S.
Job Details:
02/26/2024
"Customer complained of ice buildup in freezer. Found freezer gasket is brittle and wont form on top, starting to crack in spots. Ordering new freezer gasket. Informed customer office will call when part comes in. ( tried calling both offices to schedule return call) ; ordrng 1 WPW10714545 (Gasket)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
02/26/2024
Customer complained of f2 e1 error. Found f2e1 error stored in memory. Ordering control board. Customer had PL authorization. Part on back order informed customer office will call when part comes in. ; ordrng 1 W11594224 (Control board)
We serviced a
KITCHENAID M/W OTR
Model KMBD104GSS02
Near Charlotte, North Carolina 28203
Jeff L.
Job Details:
02/26/2024
Drawer will not close and stay found service bulletin W11646951 says to repair with a kit to make a good repair. Office will call.. Part#W11646238; ordrng 1 W11646238 (Drawer kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Chicopee, Massachusetts 01020
Roger R.
Job Details:
02/26/2024
Found unit has a bad main wash motor. Quoted $249.99 +tax for new motor and $239 labor rate. Customer will call if repair is needed
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near East Hartford, Connecticut 06118
Amanda R.
Job Details:
02/26/2024
Making noise during spin cycle drain hose knocking against the stainless steel hoses
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near East Hartford, Connecticut 06118
Amanda R.
Job Details:
02/26/2024
Defrost drain clogged with ice for the third time leveled unit and cleared drain set temps at recommended
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Manchester, Connecticut 06040
Amanda R.
Job Details:
02/26/2024
Complaint wouldnt preheat to 450 and front right burner not lighting right away adjusted burner head lighting normally oven preheated to 450 in 20 mins
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Bolton, Connecticut 06043
Amanda R.
Job Details:
02/26/2024
Ran unit three times third time threw error 8/4 water in drip tray went over soap usage and amount filling rinse aid dispenser leveled unit over sudsing occurring started normally cycle to rinse out unit
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Bolton, Connecticut 06043
Amanda R.
Job Details:
02/26/2024
Complaint that clothes coming out more wet then usual saved me a load to see couldnt ring water out thought it was normal complaint making noise like before recommended recording checked rotor bolt started vinegar bath
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
02/26/2024
Replaced both controls checked outlet leveled unit ; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Avon, Connecticut 06001
Mike K.
Job Details:
02/26/2024
"Unit covered by service pointer for heating element, parts&labor covered. Heater no element collar had corroded away and leaked. Replaced element and ran through diagnostic cycle fine.Cs had to leave before complete. She had asked if anything was due and I had said no, but found authorization only covered parts/labor, not the service call. Attempted to call a couple times and left message apologizing and explaining balance due. Instructed to contact office to make payment; used 1 W11537778 (HEATER W/NUTS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near New Britain, Connecticut 06053
Chuck M.
Job Details:
02/26/2024
Customer complaint is that FF lights are out. Confirmed that lights are out. Module no yet received. Will contact customer when arrive to schedule. Tested reed switches to confirm they are functioning and they all checked ok. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Hartford, Connecticut 06112
Mike K.
Job Details:
02/26/2024
"Called number of n call enroute, lm. Went to unit and rang bell, knocked on door, no answer. Called against n to property manager and left second msg. Was at back door, went around to front and answered door.Replaced fly wheel and tested in timed dry fine"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Canton, Connecticut 06019
Mike K.
Job Details:
02/26/2024
"Unit is under 1yr wp warranty per service bench. Complaint is that the unit hasnt dried well since new. Heats, tumbles, but stops with clothes still wet. Vent is short and clear and unit has good air flow.Tested in timed dry and unit cycling fine, heating tumbling properly. A different company had been out and thought it was losing temp during cycle, was quoted a control board. Tested outlet temperature over 20 minutes, cycles temps are consistent.Not error codes on unit, ran sensor mode with we wet towel on sensor, sensor properly and decreased time steadily for 10 minutes. when towel removed decreased rapidly.Explained operation to customer. No failure found at this time. Will test using timed dry and call if still having issues."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Simsbury, Connecticut 06070
Mike K.
Job Details:
02/26/2024
"Unit is under 1yr wp warranty per service bench. Rf burner not lighting well, usually not lighting. Burner is sparking and not clogged, but sparking to one side. Swapped with left front burner as same head, same issue. Repositioned lower assy to center igniter better and now matching ignition of left burner."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Simsbury, Connecticut 06089
Mike K.
Job Details:
02/26/2024
"Unit is under 1yr wp warranty per service bench.Cs complaint of gas smell when using oven., not smelled when off or when using burners. With unit off tested with gas leak detector at oven oriface and all top burners. no gas detected. Started bake cycle several times and lit fine. Tested after turned off and no gas detected. Explained how ovens do not burn all gas when lighting , so when cycling it is normal to smell some gas. Also gas burning has a distinct and separate smell that is sometimes confused with gas, though is quite different. Gas will have a rotten eggs odor.So some gas smell when operating is normal, but unit tested fine, lighting properly and turning off properly with no leaks detected."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waterbury, Connecticut 06710
Jimmy R.
Job Details:
02/26/2024
Tested unit and found machine not heating up when to check voltage and found terminal block burnt. Remove terminal block and bad wires replace with new secure wires ran and cycle unit now heating and operating normally ; used 1 279320 (Block term) from stock