Service History 418

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 01/24/2024

Checked unit and found two error codes one for overload F0E3 and one for water hazard. F8E3 customer had issue where unit wasnt functioning properly.they ran software update and unit started working properly again. Verified all functions.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Chicopee, Massachusetts 01013

Roger R.

Job Details: 01/24/2024

Installed new blower wheel and motor due to blower broken and noisy. All checks okay after repairs ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 01/24/2024

Unit checking okay at this time. Ran diagnostics all checks properly. No error codes in system.

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Springfield, Massachusetts 01109

Roger R.

Job Details: 01/24/2024

Found unit has an infestation of insects which voids warranty. Informed customer that we are not able to service it due to infestation. Returned part.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DSS5

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 01/24/2024

"F7e1 error error in history, no heat. Ran diagnostic cycle. Filled and wash pump running, but no spray arm movement. Cleaned out spray arms and getting some movement, but still blockage internally and cannot clear. Ordering spray arms.Heater did reset and working at end of test cycle ; ordrng 1 WPW10327455 (Upper spray arm) and 1 WPW10448645 (Mid spray arm) and 1 W11101428 (Lower spray arm)"

We serviced a

MAYTAG WASHER

Model MHW6630HW1

Near Fort Mill, South Carolina 29707

Mitch H.

Job Details: 01/24/2024

"Removed and replaced cold water valve. Reattached inlet hose. Entered diagnostics, ran component tests for both valves, all working correctly. Ran full diagnostics test cycle, completed properly. All components and functions test good.; dspstn on spec-tagged invntry: 1 W11688995 VALVE (COLD)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 01/24/2024

"Found unit had a bad start switch in motor replace and checked, all okay ; used 1 279827 (MOTOR) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 01/24/2024

Found unit has a bad motor. Hums but wont start without turning drum by hand. Will need to order as I used earlier in the day. ; ordrng 1 279827 (MOTOR)

We serviced a

WHIRLPOOL RANGE

Model WFE745H0FS1

Near Enfield, Connecticut 06082

Gary V.

Job Details: 01/24/2024

"Inspected and found Lf ft and rt rr burners and switchs defective with burn marks inside and outside of pieces, replaced both and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W10911303 INFINITE SWITCH"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Andover, Connecticut 06232

Jeremy B.

Job Details: 01/24/2024

Dishwasher not draining. Tested found king drain error code. Water draining slow. Cleared hose and replaced pump. Hose is very long as has a connection thats not leaking now but may in the future. Customer has a lowes service plan for the dishwasher. Customer called them and was given this dispatched number. 24000073763; used 1 W11412291 (DRAIN PUMP) from stock

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 01/24/2024

Found wires broken at the pump causing washer not to drain. Was able to temporarily repair wire and run self test but needs new harness. ; ordrng 1 W11590868 (Harness)

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS05

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 01/24/2024

Installed new top and screws checked all burners and adjusted the simmer in them advised customer they cannot go any lower on a simmer setting the burners are working normally they will take some getting use to. Checked all other operations and unit is now working to specs

We serviced a

MAYTAG OVEN

Model RBS307PVS03

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 01/24/2024

Installed new fuse and door latch and oven powered on but not heating needs new high limit thermostat control relay test good. ; ordrng 1 WP9759243 (High limit)

We serviced a

WHIRLPOOL DRYER

Model WED6620HW1

Near New Britain, Connecticut 06052

Jeremy B.

Job Details: 01/24/2024

Installed new housing all checks ok.

We serviced a

MAYTAG RANGE

Model MER6741BAW17

Near Morris, Connecticut 06763

Jimmy R.

Job Details: 01/24/2024

"Tested oven and found customer had ran a self Clean on lower oven and the door locked and never opened again, checked issue and found door locking and not unlocking but control saying it is unlocked, ran a diagnostics cycle and found no errors cycled on self clean cycle and unit would come on and lock the door then unlock and state the door is not locked but it is. Checked power from control to lock and found 120v going to lock but control not supplying power to unlock door latch unit is going to need new control to fix issue, advised customer control is no longer available also door lock is no longer available I jammed the door latch in the open position so customer can use oven just cant use a self clean for now they will have to replace oven"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Winsted, Connecticut 06098

Jimmy R.

Job Details: 01/24/2024

"Tested dryer and found unit would come on but never tumble then error out F3e3, checked error and found its an open or shorted inlet thermistor. Removed front panel and checked thermistor found it reading properly ohmed all thermistors and found all ok, checked control and found control not sensing thermistor is in place causing it to error. Replaced control and unit is now running and operating to specs"

We serviced a

KITCHENAID COOKTOP

Model KCES550HBL00

Near Dudley, Massachusetts 01571

Chris B.

Job Details: 01/24/2024

Replaced both heater element and bezel. Infinite switch on the cooktop is working normal and no need to be replaced. Please refund customer for infinite switch part # 11259362.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Southington, Connecticut 06479

Jimmy R.

Job Details: 01/24/2024

"Tested washer and found when unit would shift from wash to a spin it would start to grind super loud, ran diagnostics and found no errors ran unit threw a self test and checked operation found unit making grinding noise wile spinning, checked cam and found pulley loose and starting to come off and rub on shroud. Replaced cam and actuator ran a calibration cycle and unit is now operating normally, ran washer thew a wash and spin checked all functions and unit is working to factory specs ; used 1 W10721967 (Cam), and 1 W10913953 (Actuator) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 01/24/2024

"Removed old rusty panel and reinstalled new found when installing panel the lower kick plate had not been installed properly causing insulation to stick out and door to rub, fixed panel and secured to stop hitting door checked all operations and unit is now working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Hartford, Connecticut 06112

Chuck M.

Job Details: 01/24/2024

Customer complaint is that refrigerator light switch broke. Attempted to replace switch but wires are unreachable. Called techline to report findings and sent pics. SR#7738314416. Refrigerator is deemed un repairable. Gave cusSR # to give to RAC manager.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Hartford, Connecticut 06114

Chuck M.

Job Details: 01/24/2024

Installed control and tested. Washer checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 01/24/2024

"Complaint not freezing ice cream settings for unit was on two on the control explained how the freezer cools the ff section and that it at least needs to be on idea, setting which is three"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Simsbury, Connecticut 06070

Chuck M.

Job Details: 01/24/2024

Replaced ACU and ran calibration successfully. Ran manual test cycle and washer checked ok.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near New Britain, Connecticut 06051

Jeremy B.

Job Details: 01/24/2024

Washer not agitating or spinning motor only hums. Found capacitor dripping grease. Replaced and ran self test all checks ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 01/24/2024

Washer taking a long time to wash. Found cold water barley coming in. Valve cracked open. Opened fully and water entering properly. Ran self test all checks ok.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 01/24/2024

Installed all new pets and ran calibration then self test all checks ok.!

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 01/24/2024

Customers complaint is dishwasher leaking and giving leak error code. Found water at 170 degrees causing the leak. Recommend lowering to 120 ran self test all checks ok.

We serviced a

KENMORE RANGE

Model ="790.79013100"

Near Franklin, Massachusetts 02038

Aimee

Job Details: 01/24/2024

Found right front burner sparking not lighting. Cleaned burner and found the gas blocked Used tooth pick to un blocked . Tested ll burners

We serviced a

KITCHENAID DISHWASHER

Model KUDS03FTWH0

Near Franklin, Massachusetts 02038

Aimee

Job Details: 01/24/2024

Cust complaint was soap not dissolving the soap . Ran diagnostics wash pump spraying fine. did a cup test and the heater is coming onAdvised customer to heat water at sink before running and also do regular cleaning

We serviced a

WHIRLPOOL RANGE

Model RF365BXPW1

Near Norfolk, Massachusetts 02056

Aimee

Job Details: 01/24/2024

Needs new bake element burnt out also Cust want to replace all recpicles Handle left side striped 2 screws Cust want to know if we coil get 2 screws1 inch long thicker screws ; ordrng 1 WP308180 (Elements) and 4 330031 (Surface element kit)s

We serviced a

GE WASHER

Model GTW460ASJ4WW

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 01/24/2024

"Making squealing noises in spin, basket turns freely and does not sound like bearing. Checked underside and found transmission gear case has leaked, causing belt to deteriorate. Repair would need belt and gear case assy. Denied repair, collected for service call only."

We serviced a

GE RANGE

Model J2B900WEF1WW

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 01/24/2024

"Heard a pop and flame and then not heating, heating element burnt out.; ordrng 1 WB44K10005 (Bake element)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE304DSS1

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 01/24/2024

"Customer says it runs for 3 minutes and then shuts off.F8e4, drain motor failure..Ran diagnostics and fills and washes fine, does not drain. Measuring ~70v to pump and ~90ohms pin into pin, resistance correct per tech sheet, harness checks fine for continuity, power connection brown at control, but intact.Quoted for control, drain pump. Labor. Denied, collected for service call only."

We serviced a

WHIRLPOOL DRYER

Model MDG4000AWW

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 01/24/2024

"Unit started making thumping noise, found blower wheel had split. Belt/idler/supports look good. Glides worn.; ordrng 1 33001790 (Blower wheel) and 1 WP312967 (Retainer clip) and 1 WP9703438 (Retaining ring) and 2 306508 (Drum glide)s, dspstn on spec-tagged invntry: 2 12001541 DRUM SUPPORT 1 WP33002535 BELT , and 1 WP6-3700340 IDLER PULLEY"

We serviced a

SAMSUNG WASHER

Model WF42H5200AP/A2-01

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 01/24/2024

"4132847110 correct phone number. Lock and strike were both out of unit, lock receptacle is chipped, strike is missing ; ordrng 1 DC64-00519B (Door lock assy)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Manchester, Connecticut 06040

Amanda R.

Job Details: 01/24/2024

F6e3 f7e7 f0e3 unit powers on but will not rotate basket wont fill spin or drain error code for communication error between controls ; ordrng 1 W11478526 (Ui) and 1 W11624943 (Control)

We serviced a

WHIRLPOOL WASHER

Model WFW9400SW02

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 01/24/2024

Basket has fallen out of rear Bearing quoted

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 01/24/2024

Cx complaint that the unit display is not responding. I inspected the unit to confirm the complaint. I found an error code: f2e1. I replaced the membrane and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Cornelius, North Carolina 28031

Robert A.

Job Details: 01/24/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL OVEN

Model WOS52ES4MZ00

Near Mooresville, North Carolina 28117

Robert A.

Job Details: 01/24/2024

Cx complaint that the unit is peeling on the internal cavity. I inspected the unit to confirm the complaint. I found the peeling in multiple places on the floor of the oven. The function work fine but the unit emits a burning smell from the oven when heating. The area is not not a serviceable part. I called Techline to document the issues. Techline concluded that its a cosmetic issues coming from using a baking sheet or aluminum foil on the bottom while cooking. The user manual states not to use foil or a baking sheet on the oven floor while cooking.Sr7738318013

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 01/24/2024

"Cx complaint that the unit aggressively shakes during cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed, the basket shook excessively during the spin cycle. The suspension is more loose than normal. The unit needs new suspension ( W11130362 )and a basket ( W11513244 ). The cx refuses to have the parts replaced and want a product exchange, they asked me to not order any parts. They will call WP. ; O-emld tckt"

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Tolland, Connecticut 06084

Amanda R.

Job Details: 01/24/2024

Customer was told the repair was covered but it wasnt dispatched that way ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GVEXVD02

Near Indian Land, South Carolina 29707

Mitch H.

Job Details: 01/24/2024

"Dispatch was for a different refrigerator. Actual unit that needs service is a Gladiator garage fridge. Model GAFZ21XXRK00, Ser# ES4430187. Called office spoke to Randy. Said customer will need to call warranty company and have call dispatched with correct unit information. No service performed."

We serviced a

LG DISHWASHER

Model LDF5545BD

Near Medway, Massachusetts 02053

Aimee

Job Details: 01/24/2024

"Found needs a wash motor , motor is humming. Cust stated it has a 10 year on parts .Advised her to call LG to see coverage Gave Cust est.Cust calling LG or buying new"

We serviced a

KITCHENAID RANGE

Model KFED500ESS03

Near Shrewsbury, Massachusetts 01545

Aimee

Job Details: 01/24/2024

Installed burners and infi switch hot surface still on. Took tan off each burner until found hot light went out when plugged.Tan to black front left burner has continuity burner stuck closed Needs front left burner ; ordrng 1 W11101459 (Front left)

We serviced a

GE DRYER

Model EIED50LIW1

Near Franklin, Massachusetts 02038

Aimee

Job Details: 01/24/2024

Error codes E 64 heater problem Tested voltage good 240Found power to heater relay and no heatNeeds heater ; ordrng 1 134792700 (Heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Webster, Massachusetts 01570

Chris B.

Job Details: 01/24/2024

Replaced all parts and unit working normal.

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JZ3

Near Thompson, Connecticut 06255

Chris B.

Job Details: 01/24/2024

Replaced part and unit running normal. Reached temp on a timely manner. Cycled the bake side and all running normal.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Marshville, North Carolina 28103

Jeff L.

Job Details: 01/24/2024

"Found door lock that has already been replaced also checke for 120 v coming down to pump and there was no voltage at all there is a broken wire going to the drain pump and the control board is for safe measure.Rescheduled for1-24-24Part#W11543997Part#W11591637; ordrng 1 W11543997 (Control board) and 1 W11591637 (Wire harness), used 1 W11394572 (Door latch) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW0

Near Marshville, North Carolina 28103

Jeff L.

Job Details: 01/24/2024

Before I could start diagnosing the UI locked up and could not get any operation out of machine need new UI to correct problem. Also the capacitor is good the actuator is good the motor was turning freely by hand and the gear case was turning by hand. Did not inspect the cam assembly. Will check on return visit.Part#W11478519; ordrng 1 W11478519 (UI)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Monroe, North Carolina 28110

Jeff L.

Job Details: 01/24/2024

Found dishwasher with water in it. Hit cancel all water drained out put unit into quick wash the unit began filling the fill shut off and unit starting washing with all operations normal. The unit has no fault codes stored In memory found dishwasher drain hose laying down on cabinet floor under sink pulled it tight and put air gap in it. Uni ran and checked okCall complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Matthews, North Carolina 28105

Jeff L.

Job Details: 01/24/2024

Found splines wore down on cam also found bra wire inside outer tub. Replaced cam assembly amd also removed bra wire from outer tub. Unit ran and checked okCall complete ; used 1 W10721967 (Cam) from stock

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Easthampton, Massachusetts 01027

Mike K.

Job Details: 01/24/2024

"Unit is under 1yr wp warranty per service bench. Glass bows when adding weight on top, just pushing with thumb and bends enough to easily see silicone movement . Ordering cooktop.After hours, office to contact when parts come in to schedule return.; ordrng 1 W11112610 (Cooktop)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW3

Near Fort Mill, South Carolina 29707

Mitch H.

Job Details: 01/24/2024

"Confirmed purchase date and took picture of receipt. Still in first year warranty. Tested and ran diagnostics. No stored error codes. Suspension rods good, no excessive bounce. Checked motor, clutch and gear case, all look good and operating correctly. Ran component tests for agitate and spin. Found basket running very eccentric in spin. Checked and ensured basket was properly tightened, no issues with that. Ordering basket and agitator. Advised customer that basket would ship directly to him and he would need to inspect and call to schedule return.; ordrng 1 W11513243 (Basket) and 1 W11550891 (Agitator)"

We serviced a

MAYTAG WASHER

Model MHWE450WW00

Near Matthews, North Carolina 28105

Mitch H.

Job Details: 01/24/2024

Checked and found washer has correct incoming voltage and power to control but no outputs from control. Would need ACU but part is no longer available. Due to parts not being available washer is no repairable.Parts that would be needed are:ACU- pt# W10283511User Interface- pt# W10283493Both no longer available.Washer is a 2008 model

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 01/24/2024

"Door seal keeps coming out of freezer door channel. Has been reinstalled previously. Ordering new freezer door with gasket and nameplate. ; ordrng 1 LW10680729 (Door, freezer) and 1 WPW10612925 (Badge)"

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Hartford, Connecticut 06120

Chuck M.

Job Details: 01/23/2024

Customer complaint is that washer does not drain when closes are inside. Ran washer on normal cycle. Washer filled and washed properly. Canceled cycle and washer drain properly. Set washer to spin and it reached high speed spin. Advised customer to make sure drain hose is not pinched when washer is in use. Washer checked ok

We serviced a

WHIRLPOOL DRYER

Model WCD5090JW0

Near Hartford, Connecticut 06112

Chuck M.

Job Details: 01/23/2024

Installed new UI and still not working. Start LED is lit but UI does not respond. Checke continuity at harness and it checked ok. Called techline and went through all DC voltage connections and voltage to control. Techline will refer issue to engineering. SR#7738301383; O-emld tckt

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Suffield, Connecticut 06093

Mike K.

Job Details: 01/23/2024

"Unit is under 1yr wp warranty per service bench. Cs complaint of intermittent leaking. Ran unit in normal, ran in bulky, removed rear cover and top, no leaking found. Only signs of previous water is at back of unit, looks to have come from vent. Suggest halving soap amounts, check drain if leaks again to make sure is not overfilling standing drain.No leaks found during testing"

We serviced a

DISHWASHER DISHWASHER

Model KDFE104HBL1

Near Montgomery, Massachusetts 01085

Mike K.

Job Details: 01/23/2024

Replaced adjuster brackets and rack working and holding properly.; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Springfield, Massachusetts 01118

Gary V.

Job Details: 01/23/2024

"Concern water left in dispenser. Inspected and found water in dispenser is designed to keep detergent diluted so it wont clog up , all functions test normal at this time."

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 01/23/2024

"Installed motor, cycled to temp. Customer to run unit full load. Unit running now"

We serviced a

WHIRLPOOL WASHER

Model KDTE104DSS1

Near Wilbraham, Massachusetts 01095

Chris B.

Job Details: 01/23/2024

Complaint that the unit is leaking water from the bottom. Found broken seal on the wash pump. Quoted parts and labor. Customer will look into another unit. Collected trip fee.

We serviced a

JENN-AIR MICROWAVE

Model JMW3430IL03

Near Charlotte, North Carolina 28277

Mitch H.

Job Details: 01/23/2024

"Pulled oven partially from wall. Removed covers, replaced power board. Reassembled and put back in wall. Ran diagnostics and tested microwave and oven. All functions operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Charlotte, North Carolina 28277

Mitch H.

Job Details: 01/23/2024

"Customer had drain pump (pt#W10876537 ) that was sent to them from Kitchenaid. Advised customer that I can install part but that we could not warranty repair on part not supplied by us. Customer agreed. Removed and replaced drain pump. Pump operating properly but dishwasher still not draining. Customer just had new disposal installed, not draining through disposal. Customer is going to have plumber correct this issue. Collected labor charge on ck#1834."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Tolland, Connecticut 06084

Gary V.

Job Details: 01/23/2024

"Installed ui panel and cycled, tested fine."

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near South Windsor, Connecticut 06074

Gary V.

Job Details: 01/23/2024

Installed parts listed and tested fine; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE and 1 WPW10298258 WIRE HARNESS

We serviced a

JENN-AIR WALL OVEN

Model JMW3430DP02

Near Windsor, Connecticut 06095

Gary V.

Job Details: 01/23/2024

"Inspected and found f2e1 shorted key on ui, quoted and they will call."

We serviced a

FRIGIDAIRE MICROWAVE

Model FPBM3077RFB

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 01/23/2024

"Replaced switch, powering on fine and ran a test cycle fine."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Charlotte, North Carolina 28204

Jeff L.

Job Details: 01/23/2024

Found water pressure good at inlet valve on back of fridge. Also had good pressure going to the filter housing. A lot of water found up in filter housing assembly. The filter is less than a year old and has black stuff all over the place I found filter bad due to defective workmanship needs to be replaced with filter housing.Part#WPW10394053Part#EDR1RXD1; ordrng 1 WPW10394053 (Filter housing) and 1 EDR1RXD1 (Filter)

We serviced a

SAMSUNG WASHER

Model WF45K6500AV/A2 11

Near North Attleborough, Massachusetts 02760

Aimee

Job Details: 01/23/2024

"Has moldy bellows, Cust want replaced ; ordrng 1 DC97-16140P (Bellows)"

We serviced a

WHIRLPOOL DRYER

Model WED8120HC0

Near Charlotte, North Carolina 28215

Jeff L.

Job Details: 01/23/2024

Replaced UI unit ran and checked ok and played musicCall complete

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Charlotte, North Carolina 28215

Jeff L.

Job Details: 01/23/2024

Replaced UI all operations are normal unit ran and checked okCall complete

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Charlotte, North Carolina 28227

Jeff L.

Job Details: 01/23/2024

"Replaced motor and belt ran unit all components are operating normal. No leaks and no fault codesCall complete; dspstn on spec-tagged invntry: 1 W11283592 MOTOR-DRVE , used 1 WPW10006384 (Belt) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Charlotte, North Carolina 28227

Jeff L.

Job Details: 01/23/2024

Replaced UI all components operating normally. No leaks. Unit ran and checked okCall complete

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 01/23/2024

"Checked over unit and found washer just going to done when starting it would never sense or fill to start a wash cycle, checked errors and found lid lock fault, cntrl fault and actuator fault, recalibrated unit and same issue unit would not start would go right to done. Checked control and lock and found control not recognizing lid is locking this is causing unit to go right to done washer needs new lid lock and a control to fix issue customer is going to call customer service for help on parts and labor quoted for now and they will let us know on parts ; ordrng 1 W11627413 (Cntrl) and 1 W11670519 (Latch)"

We serviced a

SAMSUNG DISHWASHER

Model DW80N3030US/AA 00

Near Franklin, Massachusetts 02038

Aimee

Job Details: 01/23/2024

"Found leaks from sump assy from seal , cost high for complete pump Cust buying new dishwasher"

We serviced a

FRIGIDAIRE RANGE

Model FGEF306TMFF

Near Wrentham, Massachusetts 02093

Aimee

Job Details: 01/23/2024

Error codes was E015 self test errorFound a burn out on p5 and on r 14 on the relay brd Gave est for both boards Cust buying new

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Denver, North Carolina 28037

Ryan S.

Job Details: 01/23/2024

"Returned to install control and element, installed parts and ran unit, unit now working as designed. ; dspstn on spec-tagged invntry: 1 WP3387747 ELEMENT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHM06

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 01/23/2024

Rear right wheel fell out. Missing axle and clip. Needs new. ; ordrng 1 W11594405 (Axle)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Hartford, Connecticut 06114

Chuck M.

Job Details: 01/23/2024

Installed terminal block kit and cover. Checked ok.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near West Hartford, Connecticut 06117

Chuck M.

Job Details: 01/23/2024

"Customer complaint is that washer does not agitate. Ran diagnostics and found error code F7e6 motor fault. Ran agitate cycle in diagnostics and basket turns with wash plate. Ran spin and washer got to high speed but hub is worn causing basket to wobble. Inspected underneath and found gear case leaked oil, belt stretched. Ordered gear case, belt, wash plate, hub, cam, and actuator. P&A. ; rqstng P&A on 1 W11454734 (Gear Case) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W10721967 (drive pulley), ordrng 1 W10902814 (washplate) and 1 W10528947 (drive hub kit)"

We serviced a

SAMSUNG RANGE

Model NE63A6511SS/AA

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 01/23/2024

Numbers in key pad not registering by correctly and control not recognizing key presses needs new control and key pad. ; rqstng P&A on 1 #DG96-00850H (Key pad) and 1 DG94-04041F (Control)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 01/23/2024

Dryer not starting. Tested power and found 6vac at L1-

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 01/23/2024

"Cx complaint that the units door is not opening. I inspected the unit to confirm the complaint. I found the door locked when I arrived with clothes in the unit. The unit turns on but 5he load does not start, it flashes the lock symbol. I managed to open the door from the inner panel. The lid lock secured the door closed every time the door is shut. I start a cycle, the lid lock engaged and started a cycle fine. However when I paused the cycle the lid lock never disengaged. The unit needs a new lid lock and lid lock housing to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11565030 (Lid latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5NHEXNL00

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 01/23/2024

"Tested unit and found ice maker not making any ice found front gear for ice maker broken off causing unit to not operate. Replaced faulty ice maker and cycled unit, ice maker now filling and operating to proper specs ; used 1 WPW10300022 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Plainfield, Connecticut 06374

Amanda R.

Job Details: 01/23/2024

On well water has sediment in screen for cold cleared explained will need to clean it every couple months or house filter needs to be replaced

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Brooklyn, Connecticut 06234

Amanda R.

Job Details: 01/23/2024

The nut for cam fell off replaced cam kit tested sounds normal ; used 1 W10721967 (CAM KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Killingly, Connecticut 06239

Amanda R.

Job Details: 01/23/2024

Ice maker mold broken piece of plastic broke off and went into customers beverage replaced ice maker turned ice maker on ; used 1 W10873791 (ICE MAKER) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Charlotte, North Carolina 28205

Jeff L.

Job Details: 01/23/2024

Found 124 volts coming to dishwasher no power coming out of control board or UI both need to be replaced for good repair customer rescheduled 1-31-24 amPart#W11660284Part#W11672039; ordrng 1 W11660284 (UI) and 1 W11672039 (Control board)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Killingly, Connecticut 06239

Amanda R.

Job Details: 01/23/2024

Replaced all parts tested operation normal

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Charlotte, North Carolina 28205

Jeff L.

Job Details: 01/23/2024

Found at the terminal blockL1 to neutral 120 vL2 to neutral 120vL1 to L2 000 vThe unit is not getting 240 volts to bring on the heat. Gonna advise customer to have some one check power to dryer. Unit runs and tumbles just fine. Call complete

We serviced a

GENERAL ELECTRIC WASHER

Model GTW335ASN2WW

Near Thompson, Connecticut 06262

Amanda R.

Job Details: 01/23/2024

Replaced all parts started load with clothing in it sounds normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 01/23/2024

"Checked over door and found each corner on freezer door open and foam coming out of it, replaced door and new door is a little bit better but same issue door where it is manufactured together is wide open. Place where unit was punched ordered customer another freezer door if that one is better they will call back. Checked cooling and all other functions are operating to specs"

We serviced a

GE WASHER

Model GFW850SSN1WW

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 01/23/2024

Installed new dispenser and water valve assembly ran machine thew a wash and a spin cycle checked all operations and unit is now working to specs

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 01/23/2024

"Removed old compressor and evaporator replaced all parts and filled unit with 6 oz 134a wile filling noticed unit leaking Freon traced leak and found unit leaking from cap tube in cabinet, pulled cap tube down and found pin hole in it added copper and brazed in filler piece refilled unit with 6.00 oz 134 a and unit now holding and cooling. Advised customer to give unit 24hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Berlin, Connecticut 06037

Jimmy R.

Job Details: 01/23/2024

"Tested unit and found dryer making a squeaking noise wile tumbling, found noise coming from inside unit and when touching bottom of machine it would stop making the noise. Removed front panel and found noise seemed to be coming from blower housing area moved housing and noise had stopped and never came back. Leveled unit and let unit heat up and run found no more noise and unit working to specs"

We serviced a

MAYTAG DRYER

Model MGD6630HW1

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 01/23/2024

Customer complaint is that dryer console is not responding. Ran diagnostics and was able start dryer. Console is glitching and dial does not respond on any selection. Motor is noisy. Ordered console and motor and blower wheel. Unit is stacked. P&A for additional tech. ; ordrng 1 W11397843 (Console) and 1 W11364931 (Motor) and 1 WP697772 (blower wheel)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Watertown, Connecticut 06779

Jimmy R.

Job Details: 01/23/2024

"Installed new main cntrl recalibrated machine and ran unit threw a wash and spin cycle, checked all operations and unit is now completing a wash cycle and working to factory specs"

We serviced a

KITCHENAID RANGE

Model KDRS483VSS03

Near Denver, North Carolina 28037

Ryan S.

Job Details: 01/23/2024

"Retuned to install new door switch installed door switch , door light now staying off when door closed. And on when open. Ran bake preheat 350? unit pre heating and running as designed. Showed customer unit preheating in timely manner."

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