We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Canterbury, Connecticut 06331
Amanda R.
Job Details:
05/28/2024
Not making ice wires broken at bottom of freezer door needs new white door ; rqstng P&A on 1 W11566701 (Door)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBS0
Near Canterbury, Connecticut 06331
Amanda R.
Job Details:
05/28/2024
Replaced both upper rack adjusters ; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Denver, North Carolina 28037
Ryan S.
Job Details:
05/28/2024
"Customer complained unit leaking oil, noise and smell. Found gearcase leaking oil. Needs gearcase and Washplate. Quote would be 613.22, called safety. Sr#7739107506. Saftey didnt offer to pay. Quoted, repair. Customer denied repair. No trip fee, had trip fee authorization."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
05/28/2024
"Checked and confirmed F8E4 error. Found water in drip tray. Customer said a spoon had gotten into bottom of dishwasher causing water to be redirected. Removed tray, cleaned and dried. Reinstalled, tested, dishwasher operating properly. No other leaks found."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
05/28/2024
Tested and found microwave unresponsive. Would not power on at all. No functions operating. No outputs from control. Oven operating properly. Quoted customer for repair. Ordering control. Checked part availability and scheduled return for 5/32 AM. collected full amount on ck #164; ordrng 1 W11325603 (Control)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
05/28/2024
Confirmed that control is locked and will not unlock. Cannot access settings or diagnostics. Called tech line spoke to Albert SR# 7739177100. There is no way to bypass the lock. Will need console. Quoted customer for repair. Customer approved repair. Collected full amount on cc. Checked part availability and scheduled return for 5/31 AM ; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Vernon, Connecticut 06066
Jeremy B.
Job Details:
05/28/2024
Installed new compressor leak checked with nitrogen. Pulled a vacuum then recharged with 41g of r600a refrigerator starting to cool normally please allow 24hrs for temps to stabilize.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6R5EMBU
Near Franklin, Massachusetts 02038
Aimee
Job Details:
05/28/2024
"Installed new flapper kit ,spring and cover.Tested is open and closing"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW
Near Windham, Connecticut 06226
Amanda R.
Job Details:
05/28/2024
Called customer for eta and said she dosent need service anymore
We serviced a
WHIRLPOOL RESIDENTIAL REFR
Model WRX986SIHZ00
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
05/28/2024
Complaint not making ice I found Ice maker Heater 4.830k ohm I found fill heater going to ice maker was frozen over I defrosted fill line tubing verified 122.3 v going to heater in diagnostics Heater getting warm not hot resucured heater tape as it was extremely loose and lifting I reset power to refrigerator after leaving it unplugged for 10 mins while working on ice maker. No further issues found at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
05/28/2024
"I replaced user interface frame, metal stainless steel color, aluminum piece due to it being dented. I tested all operations of cooktop and oven. Everything is testing fine no further issues found at this time. W11026866 part number ui SS frame installed part shipped from whirlpool."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Vernon, Connecticut 06066
Jeremy B.
Job Details:
05/28/2024
"Found fresh food door gaskets torn. Heated and installed new gaskets made site doors closing and sealing properly. Freezer door not opening and closing properly bearings in rails falling out needs new rails. ; rqstng P&A on 1 WPW10330994 (LH slide) and 1 WPW10330995 (RH slide), dspstn on spec-tagged invntry: 2 W10830162 DOOR GASKET GRY"
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
05/28/2024
Right front burner not heating properly. Found faulty inf switch not always sending power to burner. Burner test good. ; ordrng 1 WPW10411934 (Inf switch)
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
05/28/2024
Both sections not cooling both room temp. Fans running but compressor not running. Unplugged for 2 mins and reset and compressor came on and started cooling. Put gauges on and found low side in a deep vacuum. Charged up with some Freon and now there is an even frost pattern. Checked all connections at compressor and filter drier found no leaks. Suspected leak in one of the evaporators needs system leak checked with nitrogen and evaporator replacement possibly. Explained to customer quote is good for a week and if they call back within the week then service charged would be deducted from estimate.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Wethersfield, Connecticut 06109
Chuck M.
Job Details:
05/28/2024
Replaced evaporator fan motor and bracket. Fan is running. Allow time for unit to reach proper temperature.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
05/28/2024
Customer complained unit adds time and takes too long to dry. Found proper airflow out of unit. Found no error code and moisture sensor working properly. Ordering acu and thermistor. Informed customer office will schedule return call when washer is scheduled. ; ordrng 1 W11441687 (Acu) and 1 Wp8577274 (Thermistor)
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Catawba, South Carolina 29704
Jonathan J.
Job Details:
05/28/2024
Complaint f2e1 error code cannot use oven I found f2e1 occurring upon arrival unit will need new ui to fix. Placed part into authorization office to call customer when parts come in. ; rqstng P&A on 1 W10915815 (Ui touch screen ss)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Hartford, Connecticut 06112
Chuck M.
Job Details:
05/28/2024
Customer complaint is that dryer was noisy. Inspected and found blower wheel cracked. T/S blower wheel broken out of box. Ordered blower wheel. ; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Wilbraham, Massachusetts 01095
Chris B.
Job Details:
05/28/2024
"Installed parts but did not light up. Will order parts for a return visit.; rqstng P&A on 1 W10830288 (LED Control Board), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Palmer, Massachusetts 01069
Chris B.
Job Details:
05/28/2024
Replaced part and unit running normal. No leaks detected. Ran diagnostic and all tested normal. 1yr warranty on parts and labor.; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF28R7201SG/AA
Near Sturbridge, Massachusetts 01518
Chris B.
Job Details:
05/28/2024
Replaced part and unit running normal. Tested out the IM and turned and filled.
We serviced a
LG REFRIGERATOR
Model LFXC24726S/03
Near Ware, Massachusetts 01082
Chris B.
Job Details:
05/28/2024
Complaint that the unit is not cooling properly. Found bad sealed system. No cooling and compressor is running. Customer will verify if the unit is still under warranty as they had it for less then 7 years and will not fix it at all.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Agawam, Massachusetts 01030
Mike K.
Job Details:
05/28/2024
"Fae5 only error in history, diverter leak detected.Ran through diagnostic cycle ok.Ordering sump assy; ordrng 1 W11460945 (Sump assy)"
We serviced a
MAYTAG DRYER
Model MEDC215EW0
Near Newington, Connecticut 06111
Ruben C.
Job Details:
05/28/2024
Cust cancelled service they got unit to work
We serviced a
KENMORE REFRIGERATOR
Model ="363.9644281"
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
05/28/2024
"Evap clogged with ice, cleared fan and fan is operating. Put into defrost and defrost circuit working, but timer not advancing.Steamed clear evap and quoted for timer/labor. Saved estimate"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Chicopee, Massachusetts 01020
Mike K.
Job Details:
05/28/2024
"Not making ice, cs had extra icemaker from previous repair that we had not installed. Installed and unit advance and filled.cs to monitor."
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW1
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
05/28/2024
"Ran dryer due to not heating and found unit would not warm up removed front panel and checked ignitor found ignitor ohming out good but 120 v not being sent to ignitor. Checked all thermal fuses and found ohming out good checked power coming into cntrl and 120v coming onto terminal block going into cntrl and 120v coming out of cntrl to run unit but not to ignite, will order new appliance cntrl and harness to be safe advised parts where a special order and we would call when in to schedule.; ordrng 1 W11603806 (Appliance cntrl) and 1 W11157863 (Harness main), dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chicopee, Massachusetts 01020
Mike K.
Job Details:
05/28/2024
"Unit is under 1yr wp warranty per service bench.Complaint of loud noise when running. Recording sounded like obstructed fan. Compressor running, evap fan just heating hum on arrival. Full frost pattern on evap, but not clogged. Ice build up on top of fan holder, cleared and fan running fine. No source of leak above or in ice bin. Possible dispenser didnt close and some cubes melted/refroze causing blocked fan. But all working fine now."
We serviced a
SAMSUNG OVEN
Model NE58K9560WS/AA 02
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
05/28/2024
"Tested ovens and found unit would not bake or broil checked voltage to terminal block and 240v present 120v on each leg, ran a bake cycle and checked power to element found no power to elements bake or broil, checked power coming out of main pcb and no power sending to elements checked control for burning and found relay burnt on back of control not allowing power to leave. Unit is going to need new main pcb, control and thermal fuse. parts tentative p/a also parts where out of stock once in we will call for return visit ; ordrng 1 DE94-03610B (Control) and 1 DE47-20037A (Thermal fuse) and 1 DE92-03960B (Pcb main), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
05/28/2024
"Tested unit and found washer would not start a cycle and died full of water, ran a diagnostics cycle and found error F9e1 long drain canceled unit and found drain pump would not come on checked voltage and no power at pump, checked wiring and found black pump wire not ohming out wire broken inside. Removed wire and replaced with new recalibrated unit and machine is now working to specs ; dspstn on spec-tagged invntry: 1 W11670519 LATCH"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2NHGXVL01
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
05/28/2024
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found he unit is cooling fine in both areas. The IM motor rotated as designed, however the fill tube is clogged with ice. I removed the ice and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL WALL OVEN
Model W0S51EC0AS04
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
05/28/2024
"Cx complaint that the unit is not working at all. I inspected the unit to confirm the complaint. I found the UI display does not come on at all even with the breaker on. I checked incoming power to the unit, there is no power at the control board but there is power at the front of the thermal fuse. The unit needs a new thermal fuse to resolve the issue. I installed the ordered part and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE-THRML"
We serviced a
JENN-AIR COOKTOP
Model JGD8130ADS
Near Davidson, North Carolina 28036
Robert A.
Job Details:
05/28/2024
"Cx canceled the appt, she thought he service call was covered. I did not diagnose the unit."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cornelius, North Carolina 28031
Robert A.
Job Details:
05/28/2024
"Cx complaint that the unit is not dispensing water and the interior lights do not work. I inspected the unit to confirm the complaint. I found the unit is cooling fine, compressor and fans are working fine. The pantry UI does not respond at all. I removed the pantry control, the harness is in good condition there is no water in the cavity. The harness from the cabinet to the drawer is in good condition. The unit needs a new pantry UI and pantry harness to resolve the issue. I quoted the cx and collected the service call fee by CC."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
05/28/2024
"Customer complained unit wont wash sometimes. Leaks. Found unit leaking between outer tub and through gearcase. Gearcase, slider have been damaged from water leak. Needs new outer tub, gearcase, Washplate/agitator and suspension due to suspension being loose. Ordering gearcase, Washplate, slider and suspension. Also 2xtimeframe. Informed customer outer tub will be shipped to customers home , check part for damage and call office to schedule return call. Customer has a dryer with parts being ordered with this ticket also.; ordrng 1 W11219115 (Outer tub) and 1 W11550891 (Washplate) and 1 W11400156 (Suspension) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 2xtimeframe (2xtimeframe)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Mooresville, North Carolina 28117
Robert A.
Job Details:
05/28/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Northampton, Massachusetts 01062
Mike K.
Job Details:
05/28/2024
"Unit is not agitating properly, making noise. Found agitator skips when turning by hand. Everything looks good in stator/rotor, removed wash plate, nothing stripped, but shaft has a lot of play in it, can be moved left/right, up/down (doesnt skip when pushed down, but does when pulled up), basket does not have plate in it.Ordering gear case assy, clutch. Agitator did come out, but did not attempt to remove tub.Office to contact cs when parts come in to schedule return.; rqstng P&A on 1 W11449841 (Gear case assy) and 1 W10734521 (Clutch) and 1 2xtime (2x time) and 1 W10754448 (Clutch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Cromwell, Connecticut 06416
Jimmy R.
Job Details:
05/28/2024
"Ran unit and found machine would not wash well plastic cleaner door on unit and found wash arms clogged and not spraying causing them to sit and never move, cleaned spray arms and manifold ran another wash cycle and unit is now washing properly. Ran a self diagnostics and unit is washing and heating to specs"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cromwell, Connecticut 06416
Jimmy R.
Job Details:
05/28/2024
"Checked over dryer and found door would not close or open loosely customer had to really pull and push on door to close and open, checked strike and found really wide causing door to not close correctly loosened up strike and replaced catch so door would close normally. Checked all other operations and unit is now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Clover, South Carolina 29710
Mitch H.
Job Details:
05/28/2024
"Removed and replaced compressor. Charged with nitrogen, allowed to sit under pressure for 15 minutes. Checked, no loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct charge of R600a. Compressor running and operating properly. All components checked good."
We serviced a
WHIRLPOOL REFRIGERATOR TOP
Model WRT311FZDM01
Near Franklin, Massachusetts 02038
Aimee
Job Details:
05/28/2024
"Tenants left rotten food in fridge , problem no fan or not defrosting in freezer freezer block of ice Advised to have cleaned out when return; ordrng 1 WP2315539 (Evap fan) and 1 W11594663 (Harness) and 1 W11357371 (Control and defrost)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
05/28/2024
Customer complaint is that FF temperature drops for almost a day. Inspected and found compressor hot to the touch. Found condenser coils covered with lint. Found damper very noisy. Tested damper and it gets stuck during operation. Ordered damper. ; ordrng 1 WPW10479155 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Cramerton, North Carolina 28032
Ryan S.
Job Details:
05/28/2024
"Customer complained of winding noise . Ran service mode and ran step 3, evap fan louder than normal. Ordering new evap fan, scheduled return call for 6-3-24 pm. ; ordrng 1 W11578030 (Evap fan)"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Plainville, Connecticut 06062
Ruben C.
Job Details:
05/28/2024
Checked unit found lid cracked in left corner hinge ordering lid; ordrng 1 W11259006 (Lid)
We serviced a
HOTPOINT REFRIGERATOR
Model HSM25GFRF SA
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
05/28/2024
"Unit not cooling, some icicles on evap but no frost pattern except a little bit n first turn, and no blocks. Mullion is very hot to the touch. Unit went into defrost while testing, evap fan still on.control board failure and possible sealed system.Quoted for control/labor and denied"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near East Hartford, Connecticut 06108
Chuck M.
Job Details:
05/28/2024
Customer complaint is that refrigerator is not cooling. Found compressor tripping on overload. Ordered compressor and extra Time Slots. ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Process Stub) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW1
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
05/28/2024
Complaint top load washing machine will not spin. Makes loud grinding noise while trying to spin. Agitation is perfect. I found error codes F8e1 f5e1 I cleared error codes. I found drive hub was completely stripped out preventing washing machine from spinning properly. I found unit was connected to hot water. Only cold water valve was turned off causing the f8e1 error code. replaced hub I tested operations no further issues found with washing machine at this time. ; used 1 W10324651 (HUB) from stock
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Mooresville, North Carolina 28115
Robert A.
Job Details:
05/28/2024
Cx complaint that the unit makes a loud buzzing noise while the MW runs. I inspected the unit to confirm the complaint. I found no error codes. The MW and oven both heats fine. I ran the MW and slightly heard a noise.I pulled the unit out and push on the MW cooling fan while it ran and the noise appeared. The unit needs a new MW cooling fan to resolve the issue. I quoted the cx and collected the service call fee by CC.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Lowell, North Carolina 28098
Ryan S.
Job Details:
05/28/2024
"Customer complained unit stopped working after power surge. Found f3e0 error. Found temp sensor bad, found harness to board has continuity. Replaced therm sensor and ran bake preheat 350? no error code and unit heating properly. ; used 1 WPW10181986 (SENSOR) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Bessemer City, North Carolina 28016
Ryan S.
Job Details:
05/28/2024
"Customer complained top panel had came loose. Upon arrival found top panel had slid forward and wasnt in correct position. After inspection found hinges on rear of panel was bent , so when customer raised panel to clean which unit is designed to be able to lift panel it will fall off rear section where hinges are. Ordering hinges and screws. Informed customer office will call when parts come in to schedule return call. ; ordrng 2 Wp3195060 (Hinge)s and 2 W11233072 (Screw hinge)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Charlotte, North Carolina 28273
Mitch H.
Job Details:
05/24/2024
Removed dishwasher from under counter. Disassembled and removed old tub. Installed new tub and reassembled all components. Turned water and power back on. Tested unit prior to reinstalling under counter. Allowed unit run for approximately 10 minutes with no leaks. Allowed unit to continue to run for approximately 3 more minutes when F6E1 control error came up. Ordering ACU and console.; ordrng 1 W11660284 (Console) and 1 W11672041 (ACU)
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
05/24/2024
"Checked and found strike broken. Removed and replaced strike. Tested, washer now operating properly.; used 1 W11457841 (Strike) from stock"
We serviced a
GE DISHWASHER
Model GDF530PGM0WW
Near Springfield, Massachusetts 01108
Gary V.
Job Details:
05/24/2024
"Inspected and found ui terminal loose and tightened, cycled and tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
05/24/2024
"Customer complained unit not working. Found sump not operating, replaced sump motor from sump assembly from ts (w11613479) ran quick wash, verified proper operation and no leaks. Left pre id valve with customer. ; dspstn on spec-tagged invntry: 1 WPW10327249 VALVE , used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Hartford, Connecticut 06114
Chuck M.
Job Details:
05/24/2024
Customer complaint is that dryer takes too long to dry. Ran dryer and checked venting. Found blockage in venting causing heat to remain in dryer. Customer will replace vent flex.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Charlotte, North Carolina 28214
Ryan S.
Job Details:
05/24/2024
"Came to install parts ordered by previous tech. Installed new ,other and agitator. Ran service diagnostic mode and all functions working in test mode. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Concord, North Carolina 28027
Ryan S.
Job Details:
05/24/2024
Customer complained unit starts running by itself. Found pressure system fault and long fill. Unit unit cutting on is just drain pump coming on from pressure system issue. Unit has no water in it and Found valves work ok. Found pressure hose is connected on both ends properly and doesnt have a leak in hose. Needs new control board due to pressure system issue. Ordering control board. Scheduled return call for 5-30-24 am. Unit has p&l auth. Will call safety on return call. ; ordrng 1 W11603810 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Charlotte, North Carolina 28208
Ryan S.
Job Details:
05/24/2024
"Customer complained no power to ref since power outage in neighborhood, found no power to outlet. Found breaker flipped, customer was looking at wrong breaker. Collected trip fee. Verified proper cooling and operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
05/24/2024
Customer complained of no cool on refrigerator section only. Found evap frozen over. Found bad thermistors/ fan in refrigerator section. . Quoted 341.32 for repair. Replaced fan harness w thermistors. Reassembled unit fan now working and thermistors in proper range per temp . Verified proper cooling and operation. ; used 1 W11033168 (THERMISTOR/FAN HARNESS) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY07
Near Cromwell, Connecticut 06416
Chuck M.
Job Details:
05/24/2024
Customer complaint is that refrigerator was leaking water. Found drain covered with ice. Cleared ice and drain. Unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Glastonbury, Connecticut 06033
Chuck M.
Job Details:
05/24/2024
Customer complaint is that dishwasher is not drying. Ran water at sink and it too 20 seconds to get hot. Ran diagnostics cycle and no error codes found. Checked heater and connections checked ok. Ordered control. ; ordrng 1 W11672039 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Manchester, Connecticut 06040
Chuck M.
Job Details:
05/24/2024
Customer complaint is that refrigerator is making noise. Ran diagnostics and tested damper. Customer confirmed same noise. Ordered damper. ; ordrng 1 WPW10594330 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Bloomfield, Connecticut 06002
Chuck M.
Job Details:
05/24/2024
Customer complaint is that freezer door was not closing by itself. Demonstrated for customer that door needs to be guided closed unit rails retract. Customer also did not know how to take out ice container. Showed customer how to remove ice container. Set measured fill. Unit checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
05/24/2024
Customer complaint is that refrigerator is not cooling properly. No ice production. Compressor and fans are running. Very poor frost pattern. Unit has previous compressor replacement. Ordered compressor and extra Time Slots ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 2 ExtraTimeSlots (Extra Time Slots)s and 1 W11506635 (Process Stub)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRW08
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
05/24/2024
Customer complaint is freezer door makes a squeak when it opens all the way. Found hinge and cam causing squeak. Ordered hinge and cam for lower freezer door. Took pics of POP. ; ordrng 1 W11687636 (Hinde) and 1 W11661926 (Thimble Cam for lower freezer door hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV09
Near Hartford, Connecticut 06106
Chuck M.
Job Details:
05/24/2024
Customer complaint is that ice maker is not working. Turned ice maker off and then back on. Ice maker is receiving voltage and cycles. Found wire connectors to fill valve are foamed to valve. Checked voltage at connectors and 117V is present. Ordered fill valve. ; ordrng 1 W11548535 (Inlet Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ellington, Connecticut 06029
Amanda R.
Job Details:
05/24/2024
Unit throwing f1e1 error code customer states it makes noise then throws the error at 26 minutes after making noise ; rqstng P&A on 1 W11506011 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Ludlow, Massachusetts 01056
Gary V.
Job Details:
05/24/2024
"Arrived and customer had recording of noise, inspected unit and was running with no noise at this time, unit cooling properly, going to order both fan motors, also unit didnt come with ice maker on delivery and customer been talking with whirlpool about getting it sent to her but they cant supply part, ordering ice maker as well and will install on return trip.; ordrng 1 W11517113 (Ice maker) and 1 WP2315539 (Fan motor) and 1 W11127829 (Cond fan motor)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Ludlow, Massachusetts 01056
Gary V.
Job Details:
05/24/2024
"Inspected and found wire harness terminals and block and power cord had thermal event and melted, quoted and they dont want unit fixed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Palmer, Massachusetts 01069
Chris B.
Job Details:
05/24/2024
Replaced all parts and unit is working properly. Customer will look for a small extension to be able to level the back up more.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
05/24/2024
Complaint that the unit is not dispensing water nor ice at times. Found bad water tank. Found bad seal on the evaporator housing.; rqstng P&A on 1 W11204869 (Water Tank) and 1 W11608966 (Evaporator Insulation Housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
05/24/2024
Complaint does dont seem to be sealing closing properly. I found Fresh food door warped at the bottom have to push really really hard to close door as it hangs on freezer door if fresh food door is closed first cannot close freezer door at all. Door was over foamed during manufacturing causing warpage it appears. ; ordrng 1 LW10912110 (Door SS)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
05/24/2024
I tested operations unit is pre heating fine bake and broil all working fine no error codes occurring or additional issues found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
05/24/2024
Complaint no lights no power I found main control has 120.3vac getting to it but no ac or dc voltages coming out of it unit will need main control to fix. Cannot find any additional issues at this time that would cause this issue to occur. Am ordering a fan mtr assembly for dc voltage issues. ; ordrng 1 W11455229 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM405PPS1
Near Charlotte, North Carolina 28277
Jonathan J.
Job Details:
05/24/2024
Previous tech ordered 2 left side mounts on accident it needed 1 right side mount to fix 3rd tier rack so it would not fall. Only issues was with right side mount. 3rd tier rack. ; ordrng 1 W11569162 (Mount rh side 3rd tier)
We serviced a
HOTPOINT DISHWASHER
Model HDF310PGR3BB
Near Southington, Connecticut 06479
Jimmy R.
Job Details:
05/24/2024
Installed new drain pump and ran machine thew a wash and drain checked all operations and unit is now working to specs
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
05/24/2024
"Installed new magnetron and transformer wile installing noticed capacitor had some black marks on it inspected and found capacitor burnt from improper magnetron functions unit is going to need new capacitor and noise filter due to traced of black marks. Replaced Diode for now and will return with proper parts ; ordrng 1 W10850446 (Capacitor) and 1 W10422269 (Noise filter), used 1 W11256462 (DIODE UNIV) from stock"
We serviced a
WHIRLPOOL RANGE
Model WOD77EC7HV00
Near Granby, Connecticut 06060
Mike K.
Job Details:
05/24/2024
Replaced upper convection bake element. Ran convection bake and preheated fine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
05/24/2024
"Unit is under 1yr wp warranty per service bench. Cs says unit had stopped mid cycle and had not drained.Only error in history is F2e1.. stuck key. Ran through diagnostic cycle fine. Replaced control and ran through diagnostics, while opening door to advance tests unit turned off and stayed off, found loose neutral connection at wire nut in junction box, reconnected and unit running fine."
We serviced a
KENMORE DRYER
Model ="110.60022010"
Near Chicopee, Massachusetts 01013
Mike K.
Job Details:
05/24/2024
"Unit is popping breaker about 5 minutes into cycle. Getting 240v ac at terminal. Tested on timed dry, running fine, heating and tumbling. Air flow is good though filter is caked. Customer was using on timed dry, went through all time settings and breaker did not pop, timer seems fine. I would suspect a possible weak breaker, not shorts on dryer. Did suggest scrubbing filter clean. Explained service call is good for 30 days, if breaker replaced and has same issue can look at dryer again with n that time."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Enfield, Connecticut 06082
Amanda R.
Job Details:
05/24/2024
Replaced parts tested operation normal ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE
We serviced a
LG LAUNDRY CENTER
Model WM39978WA/01
Near Enfield, Connecticut 06082
Amanda R.
Job Details:
05/24/2024
Customer is saying someone from office told her it was under warranty explained we warranty parts and labor for one year ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP
We serviced a
WHIRLPOOL RANGE
Model JDS9860AAP
Near East Granby, Connecticut 06026
Amanda R.
Job Details:
05/24/2024
Replaced cartridge and all burners lighting normally tested multiple times customer dosent want the spark module or wire harness installed
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near East Windsor, Connecticut 06016
Amanda R.
Job Details:
05/24/2024
Replaced parts operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Ellington, Connecticut 06029
Amanda R.
Job Details:
05/24/2024
"Replaced compressor vacuumed system recharged with 53g of r600a ; dspstn on spec-tagged invntry: 1 876765 TUBING KIT , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
MAYTAG M/W OTR
Model MMV1175JZ0
Near South Hadley, Massachusetts 01075
Chris B.
Job Details:
05/24/2024
Complaint that the unit is heating up in the bottom inside under the glass plate. Found light was left on which will heat up the floor panel in the inside. Customer will keep in mind not to leave the light on for long periods of time. Cycled the unit and all working properly. No issues found with the microwave.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Chicopee, Massachusetts 01020
Chris B.
Job Details:
05/24/2024
Replaced all parts and found evaporator all iced up. Defrosted all ice buildup. Fan and heating properly. Unit is very close to the wall rubbing a bit at the bottom left corner on the freezer side.
We serviced a
WHIRLPOOL WASHER
Model WED6620HC2
Near Brockton, Massachusetts 02301
Aimee
Job Details:
05/24/2024
"Problem was at her washer company sent wrong ticket. Model had was forTher dryer, dryer working fineAdvised to call contract company to send out new ticket for washer"
We serviced a
FRIGIDAIRE RANGE GAS
Model FFGF3054TDE
Near Brockton, Massachusetts 02302
Aimee
Job Details:
05/24/2024
"Found power to igniter, needs new igniter.; ordrng 1 5304506545 (Igniter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Easton, Massachusetts 02356
Aimee
Job Details:
05/24/2024
"Installed valve , and fan in the ice box.Harness and main control and user interfaceTested icemaker goodFilled ice maker good Also tested ice bucket said empty"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
05/24/2024
Confirmed purchase date and took picture of receipt. Checked and found that refrigerator door bottom is detached from rest of door. Appears to have been caused by expansion of insulation foam. Ordering refrigerator door. Advised customer that door will ship directly to him and he will need to inspect door and call to schedule return visit.; ordrng 1 LW11037738 (Refrigerator door)
We serviced a
WHIRLPOOL DRYER
Model WED97HEDBD0
Near Charlotte, North Carolina 28277
Jonathan J.
Job Details:
05/24/2024
I replaced heater tested operation no further issues found with dryer at this time all operations are working properly as of now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
05/24/2024
"Complaint not making ice dispenses water just fine and its cooling just fine. I found upon arrival that power switch to icemaker was turned to the off position. I turned icemaker on and icemaker, cycled itself and dumped the ice that was already in the bin and filled with water appropriate level. I found refrigerator freezer section was set to the coldest setting. It could be. I adjusted setting back to the middle where it was supposed to be as well. No further issues found with refrigerator or icemaker at this time."
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR
Near Milford, Massachusetts 01757
Aimee
Job Details:
05/24/2024
"Installed valve, icemaker and gasketUsed test button to fill ice maker with water"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Springfield, Massachusetts 01109
Gary V.
Job Details:
05/24/2024
"Installed new ui panel and cycled, tested fine."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB11
Near Springfield, Massachusetts 01107
Gary V.
Job Details:
05/24/2024
"Inspected and found freezer door liner not holding gasket in place, will order part and she will call when it arrives.; ordrng 1 LW10680728 (Freezer door black)"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Springfield, Massachusetts 01107
Gary V.
Job Details:
05/24/2024
"Inspected and found Gearcase broken and belt burnt, quoted and she will call."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near York, South Carolina 29745
Mitch H.
Job Details:
05/24/2024
"Checked and found washer operating normally. Lid locking as designed. Instructed customer on operating controls. Tested washer, all components and functions operating properly. I&I now fulfilled.; dspstn on spec-tagged invntry: 1 W11670519 LATCH"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
05/24/2024
Cx complaint that the door has difficulty closing. I inspected the unit to confirm the complaint. I found the door seal is separating which hinders the door from intermittently. The door seal needs to be replaced to resolve the issue. Cx said this has happened multiple times. Im ordering the part for the return visit. ; ordrng 1 W10906683 (Door seal) and 1 WP279368 (Adhesive)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
05/24/2024
Cx complaint that the unit is not cooling well in the FC. I inspected the unit to confirm the complaint. I found the compressor and fans are working fine. The RC is cooling fine. The pantry drawer UI is in good condition. The condenser is not covered in excessive lint. I ran tests 6 for the defrost heater. The heater came on and the ice began indicated by sizzling when the water hit the defrost element. The unit is not going into defrost and the controls needs to be replaced to resolve the issue. I called Techline to document the issue. They concluded that the main power and UI controls need to be replaced to resolve the issue. I quoted the cx and collected the service call fee by CC.Sr7739160065