We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ellington, Connecticut 06029
Amanda R.
Job Details:
05/24/2024
Unit throwing f1e1 error code customer states it makes noise then throws the error at 26 minutes after making noise ; rqstng P&A on 1 W11506011 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Ludlow, Massachusetts 01056
Gary V.
Job Details:
05/24/2024
"Arrived and customer had recording of noise, inspected unit and was running with no noise at this time, unit cooling properly, going to order both fan motors, also unit didnt come with ice maker on delivery and customer been talking with whirlpool about getting it sent to her but they cant supply part, ordering ice maker as well and will install on return trip.; ordrng 1 W11517113 (Ice maker) and 1 WP2315539 (Fan motor) and 1 W11127829 (Cond fan motor)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Ludlow, Massachusetts 01056
Gary V.
Job Details:
05/24/2024
"Inspected and found wire harness terminals and block and power cord had thermal event and melted, quoted and they dont want unit fixed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Palmer, Massachusetts 01069
Chris B.
Job Details:
05/24/2024
Replaced all parts and unit is working properly. Customer will look for a small extension to be able to level the back up more.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
05/24/2024
Complaint that the unit is not dispensing water nor ice at times. Found bad water tank. Found bad seal on the evaporator housing.; rqstng P&A on 1 W11204869 (Water Tank) and 1 W11608966 (Evaporator Insulation Housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
05/24/2024
Complaint does dont seem to be sealing closing properly. I found Fresh food door warped at the bottom have to push really really hard to close door as it hangs on freezer door if fresh food door is closed first cannot close freezer door at all. Door was over foamed during manufacturing causing warpage it appears. ; ordrng 1 LW10912110 (Door SS)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
05/24/2024
I tested operations unit is pre heating fine bake and broil all working fine no error codes occurring or additional issues found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
05/24/2024
Complaint no lights no power I found main control has 120.3vac getting to it but no ac or dc voltages coming out of it unit will need main control to fix. Cannot find any additional issues at this time that would cause this issue to occur. Am ordering a fan mtr assembly for dc voltage issues. ; ordrng 1 W11455229 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM405PPS1
Near Charlotte, North Carolina 28277
Jonathan J.
Job Details:
05/24/2024
Previous tech ordered 2 left side mounts on accident it needed 1 right side mount to fix 3rd tier rack so it would not fall. Only issues was with right side mount. 3rd tier rack. ; ordrng 1 W11569162 (Mount rh side 3rd tier)
We serviced a
HOTPOINT DISHWASHER
Model HDF310PGR3BB
Near Southington, Connecticut 06479
Jimmy R.
Job Details:
05/24/2024
Installed new drain pump and ran machine thew a wash and drain checked all operations and unit is now working to specs
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
05/24/2024
"Installed new magnetron and transformer wile installing noticed capacitor had some black marks on it inspected and found capacitor burnt from improper magnetron functions unit is going to need new capacitor and noise filter due to traced of black marks. Replaced Diode for now and will return with proper parts ; ordrng 1 W10850446 (Capacitor) and 1 W10422269 (Noise filter), used 1 W11256462 (DIODE UNIV) from stock"
We serviced a
WHIRLPOOL RANGE
Model WOD77EC7HV00
Near Granby, Connecticut 06060
Mike K.
Job Details:
05/24/2024
Replaced upper convection bake element. Ran convection bake and preheated fine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
05/24/2024
"Unit is under 1yr wp warranty per service bench. Cs says unit had stopped mid cycle and had not drained.Only error in history is F2e1.. stuck key. Ran through diagnostic cycle fine. Replaced control and ran through diagnostics, while opening door to advance tests unit turned off and stayed off, found loose neutral connection at wire nut in junction box, reconnected and unit running fine."
We serviced a
KENMORE DRYER
Model ="110.60022010"
Near Chicopee, Massachusetts 01013
Mike K.
Job Details:
05/24/2024
"Unit is popping breaker about 5 minutes into cycle. Getting 240v ac at terminal. Tested on timed dry, running fine, heating and tumbling. Air flow is good though filter is caked. Customer was using on timed dry, went through all time settings and breaker did not pop, timer seems fine. I would suspect a possible weak breaker, not shorts on dryer. Did suggest scrubbing filter clean. Explained service call is good for 30 days, if breaker replaced and has same issue can look at dryer again with n that time."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Enfield, Connecticut 06082
Amanda R.
Job Details:
05/24/2024
Replaced parts tested operation normal ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE
We serviced a
LG LAUNDRY CENTER
Model WM39978WA/01
Near Enfield, Connecticut 06082
Amanda R.
Job Details:
05/24/2024
Customer is saying someone from office told her it was under warranty explained we warranty parts and labor for one year ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP
We serviced a
WHIRLPOOL RANGE
Model JDS9860AAP
Near East Granby, Connecticut 06026
Amanda R.
Job Details:
05/24/2024
Replaced cartridge and all burners lighting normally tested multiple times customer dosent want the spark module or wire harness installed
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near East Windsor, Connecticut 06016
Amanda R.
Job Details:
05/24/2024
Replaced parts operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Ellington, Connecticut 06029
Amanda R.
Job Details:
05/24/2024
"Replaced compressor vacuumed system recharged with 53g of r600a ; dspstn on spec-tagged invntry: 1 876765 TUBING KIT , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
MAYTAG M/W OTR
Model MMV1175JZ0
Near South Hadley, Massachusetts 01075
Chris B.
Job Details:
05/24/2024
Complaint that the unit is heating up in the bottom inside under the glass plate. Found light was left on which will heat up the floor panel in the inside. Customer will keep in mind not to leave the light on for long periods of time. Cycled the unit and all working properly. No issues found with the microwave.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Chicopee, Massachusetts 01020
Chris B.
Job Details:
05/24/2024
Replaced all parts and found evaporator all iced up. Defrosted all ice buildup. Fan and heating properly. Unit is very close to the wall rubbing a bit at the bottom left corner on the freezer side.
We serviced a
WHIRLPOOL WASHER
Model WED6620HC2
Near Brockton, Massachusetts 02301
Aimee
Job Details:
05/24/2024
"Problem was at her washer company sent wrong ticket. Model had was forTher dryer, dryer working fineAdvised to call contract company to send out new ticket for washer"
We serviced a
FRIGIDAIRE RANGE GAS
Model FFGF3054TDE
Near Brockton, Massachusetts 02302
Aimee
Job Details:
05/24/2024
"Found power to igniter, needs new igniter.; ordrng 1 5304506545 (Igniter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Easton, Massachusetts 02356
Aimee
Job Details:
05/24/2024
"Installed valve , and fan in the ice box.Harness and main control and user interfaceTested icemaker goodFilled ice maker good Also tested ice bucket said empty"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
05/24/2024
Confirmed purchase date and took picture of receipt. Checked and found that refrigerator door bottom is detached from rest of door. Appears to have been caused by expansion of insulation foam. Ordering refrigerator door. Advised customer that door will ship directly to him and he will need to inspect door and call to schedule return visit.; ordrng 1 LW11037738 (Refrigerator door)
We serviced a
WHIRLPOOL DRYER
Model WED97HEDBD0
Near Charlotte, North Carolina 28277
Jonathan J.
Job Details:
05/24/2024
I replaced heater tested operation no further issues found with dryer at this time all operations are working properly as of now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
05/24/2024
"Complaint not making ice dispenses water just fine and its cooling just fine. I found upon arrival that power switch to icemaker was turned to the off position. I turned icemaker on and icemaker, cycled itself and dumped the ice that was already in the bin and filled with water appropriate level. I found refrigerator freezer section was set to the coldest setting. It could be. I adjusted setting back to the middle where it was supposed to be as well. No further issues found with refrigerator or icemaker at this time."
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR
Near Milford, Massachusetts 01757
Aimee
Job Details:
05/24/2024
"Installed valve, icemaker and gasketUsed test button to fill ice maker with water"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Springfield, Massachusetts 01109
Gary V.
Job Details:
05/24/2024
"Installed new ui panel and cycled, tested fine."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB11
Near Springfield, Massachusetts 01107
Gary V.
Job Details:
05/24/2024
"Inspected and found freezer door liner not holding gasket in place, will order part and she will call when it arrives.; ordrng 1 LW10680728 (Freezer door black)"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Springfield, Massachusetts 01107
Gary V.
Job Details:
05/24/2024
"Inspected and found Gearcase broken and belt burnt, quoted and she will call."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near York, South Carolina 29745
Mitch H.
Job Details:
05/24/2024
"Checked and found washer operating normally. Lid locking as designed. Instructed customer on operating controls. Tested washer, all components and functions operating properly. I&I now fulfilled.; dspstn on spec-tagged invntry: 1 W11670519 LATCH"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
05/24/2024
Cx complaint that the door has difficulty closing. I inspected the unit to confirm the complaint. I found the door seal is separating which hinders the door from intermittently. The door seal needs to be replaced to resolve the issue. Cx said this has happened multiple times. Im ordering the part for the return visit. ; ordrng 1 W10906683 (Door seal) and 1 WP279368 (Adhesive)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
05/24/2024
Cx complaint that the unit is not cooling well in the FC. I inspected the unit to confirm the complaint. I found the compressor and fans are working fine. The RC is cooling fine. The pantry drawer UI is in good condition. The condenser is not covered in excessive lint. I ran tests 6 for the defrost heater. The heater came on and the ice began indicated by sizzling when the water hit the defrost element. The unit is not going into defrost and the controls needs to be replaced to resolve the issue. I called Techline to document the issue. They concluded that the main power and UI controls need to be replaced to resolve the issue. I quoted the cx and collected the service call fee by CC.Sr7739160065
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, North Carolina 28210
Robert A.
Job Details:
05/24/2024
"Cx complaint that the unit does not drain the clothes well. I inspected the unit to confirm the complaint. I found an error code: f0e5. I ran a service cycle and calibration cycle, both passed with no issues. The unit is level and the suspension hooks are in the correct area. According to SP W11684122 the basket needs to be replaced. Im ordering the part for the return visit. I left the part with the cx.; ordrng 1 W11172199 (Basket), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
05/24/2024
"Cx complaint that the unit is not draining well or completing cycles. I inspected the unit to confirm the complaint. I found an error code: f0e5. I cleared the code and ran a service cycle, all components passed with no issues. I ran a calibration cycle as well. The unit is working as designed. I collected the service call fee by CC."
We serviced a
WHIRLPOOL WASHER.
Model WTW8127LC1
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
05/24/2024
Cx complaint that the agitator does not secure in place. I inspected the unit to confirm the complaint. I found the Washplate has separated and needs to be replaced. I replaced the Washplate and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Plainfield, Connecticut 06354
Amanda R.
Job Details:
05/24/2024
Customer states leaks water and shakes; ordrng 1 W11544680 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
05/24/2024
"Installed new cntrl and strike checked operations and unit came right on and drained out water left in tub. Ran a calibration and a wash unit went threw and is now working to specs ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC , used 1 W11457841 (Strike) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
05/24/2024
"Checked over unit and found both sections not cooling checked freezer evap and found unit frosted over causing unit to not cool. Removed evap cover and forced unit into a defrost cycle found heater not coming on, checked brown heater wire and found wire pulling from connection causing no power to heater. Reattached wire and reconnected secure if with electrical tape so unit would not pull apart again heater came right on and unit is now operating to specs"
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Waterbury, Connecticut 06704
Jimmy R.
Job Details:
05/24/2024
"Checked over unit and found machine would heat but not tumble, checked drum and found belt off of idler pulley removed drum and found motor pulley had broken off causing belt to come loose. Replaced belt with repair kit also recollects and idler replaced motor and ran machine, all operations now working to specs ; used 1 279827 (Motor), and 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
05/24/2024
"Checked over unit and found washer would not wash and would not go past a wash cycle, ran a test cycle and found when washing unit would just buzz checked actuator and found actuator shaft had fallen out of cam, replaced actuator and recalibrated control unit. Found water inlet coming in slow due to screens plugged cleared screens and unit is now filling and washing to specs ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP , used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
05/24/2024
"I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11565030 LATCH 1 W11688995 VALVE (COLD) , and 1 W11688994 VALVE (HOT)"
We serviced a
GE RANGE
Model JGBP30BEA5WH
Near Chicopee, Massachusetts 01020
Chris B.
Job Details:
05/24/2024
Complaint that the oven is not heating up. Found bad igniter. Quoted parts and labor. Replaced part and unit heating properly. 1yr warranty on parts and labor. ; dspstn on spec-tagged invntry: 1 4342528 IGNITOR ROUND 2.5-3 AMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Mooresville, North Carolina 28115
Robert A.
Job Details:
05/24/2024
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. I ran a harvest cycle, the IM completed the harvest but water was not inserted into the IM. I checked the valve and the valve connector was disconnected. I secure the valve connector and tested the unit for the cx. The unit is working as designed."
We serviced a
KENMORE WASHER
Model 796-40272900
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
05/24/2024
"Not draining/spinning out properly, cs has cleaned out filter. Found basket has a lot of play in it, bad bearing/basket / shaft.The rear tub assy and basket are no longer available. If they were available, labor would have been $479."
We serviced a
KENMORE WASHER
Model ="110.20022012"
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
05/24/2024
"Unit not draining, fully tub. Found pump getting 120vac but not runny my, just getting hot. Quoted for drain pump/labor including emptying tub. Accepted. Vacuumed out tub and replaced drain pump, draining fine, getting a leak. Found leak is at drain hose connection flowing to from outside to inside of unit. Was able to move and tighten until leak stopped.; used 1 WPW10276397 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFX2897DRM02
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
05/24/2024
"When pulling unit out there was not enough room because of counter to get behind unit. Cs signed waiver and explained issue. Had sliders and cs helped me move unit., layout of kitchen I could only be on one side. When unit was moved back with customers help it did mark up floor on side cs was helping on, he was fine with it, took photo. Replaced compressor and held vacuum, return line getting hot, bending drier processor tube to fit behind cover and it snapped off. Pinched off processor tube on drier and soldered closed. Pulled unit into vacuum and held pressure fine. Charged with 5.5 oz r134a. Unit running and fr cooling, return line hot.Was going to replace thermistor cover up n fr, but cs said to leave it, has part of we ever need to go back in n, wont affect operation"
We serviced a
LG REFRIGERATOR
Model LMXF28596D/01
Near Medfield, Massachusetts 02052
Aimee
Job Details:
05/24/2024
Found no cool fridge or freezer spoiled food left in fridge and freezer .Couldnt look at evap smelled bad. Went to back of fridge vent covered in lots of lint and coils dirty Cleaned. No change in temps. Fans are all running and compressor Is running . Temps a coils room tempAmps running at 5 amps with compressor runningRestriction or leak couldnt test any furtherAdvised customer to call Lg to see if factory warranty on the seal system or compressor.
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ4
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
05/24/2024
Tested both bake and broil burners multiple times. Each never failed to light. Igniters operating properly. Tested bake to 350 to ensure burner stays lit. Heated correctly and all functions operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near York, South Carolina 29745
Mitch H.
Job Details:
05/24/2024
"Arrived, customer says she was told by Whirlpool that they were extending the warranty by 6 months. Explained to customer that call was dispatched to us as a cash call. Customer is going to call Whirlpool to try to get them to send authorization to us. No diagnosis or repair performed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM05
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
05/24/2024
Complaint icemaker will not make ice. Every time icemaker is touched and food is touching the back wall feel tingling feeling. maker had zapped the back wall had live voltage 120 V going from the icemaker to ground icemaker to back wall and left the back black mark on the back wall as well Unit will need new icemaker to fix. Also will need paint. for spark control. No additional issues or found at this time. Compressor is still kicking on and unit is still going into defrost and cooling fine. Office will call customer when parts come in; ordrng 1 W11698621 (Ice maker) and 1 72017 (White paint) and 1 W11594670 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Suffield, Connecticut 06078
Gary V.
Job Details:
05/23/2024
"Arrived and unit was uninstalled, reinstalled and ran diag, found f9e1 drain fault, replaced drain pump and cycled auto test, draining properly now. All other functions test fine.; used 1 W11412291 (DRAIN PUMP) from stock"
We serviced a
GE REFRIGERATOR
Model GNE25JGK8FWW
Near East Hartford, Connecticut 06118
Chuck M.
Job Details:
05/23/2024
Customer complaint is that refrigerator was not cooling properly. Found control glitching on and randomly. Checked door switches and found unit started working erratically and shutting down. Found problem at left door. Found broken wire at mullion. Quoted customer P&L. Customer has service contact with P.C. Richards.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Hartford, Connecticut 06114
Chuck M.
Job Details:
05/23/2024
Customer complaint is that washer was not filling with water. Tested washer in diagnostics and washer is working properly. No problem found.
We serviced a
KITCHENAID DISHWASHER
Model WDT970SAKZ2
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
05/23/2024
Customer complaint is that dishwasher has error code F6e1 ACU and UI not communicating. Confirmed and attempted diagnostics. Console not responding. Console membrane is pealing away. Ordered control and console. ; ordrng 1 W11660284 (Console) and 1 W11672041 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
05/23/2024
"Unit is under 1yr wp warranty per receipt, took photo.New and has been able to use, power off on arrival. Cs flipped breaker on and tested in normal, drained and filled then gave error 7-2, wash motor failure.Could not test voltage to motor as electric had to be disconnected to pull out far enough to access. Replaced sump assy and tests fine; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
05/23/2024
Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found the lid latch has separated and needs to be replaced. I replaced the lid latch and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11670519 LATCH
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
05/23/2024
Checked over unit and found machine erroring out F5e1 latch not operating canceled out error and it came right back opened top oven but lower lock dead not moving. Checked locks and found both top and bottom burnt and corroded unplugged locks so customer could use unit will order new upper and lower locks plus control. Parts tentative p/a ; ordrng 1 W10877730 (Cntrl) and 2 W11166856 (Latch)s
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
05/23/2024
"Customer complained unit stopped working and was leaking on last run. Found unit had broken lid lock. Replaced from ts. Ran unit full of water and drained , no leaks detected. Ran quick wash and drained after 10 min washing. No leaks detected. Informed customer to check drain line for issue with water backing up and pouring out of drain pipe in home. They had brought it out on their back porch with water and electrical hookups to test. Verified proper operation. ; used 1 W11513248 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
05/23/2024
Customer complained unit not washing. Found bad sump motor. Quoted 448.32. Replaced sump assembly. Ran unit to verify proper operation and no leaks. Collected via card. ; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS
Near Denver, North Carolina 28037
Ryan S.
Job Details:
05/23/2024
"Customer complained unit had error code f8e4, and another company come out, they said it was from heater and replaced it. Found drip tray full of soapy water. Ran service mode and found f8 e4, ran quick wash and watched for leaks. Unit went through quick wash cycle with no leaks. Found suds in unit when no detergent was added. Informed customer to cycle with affresh dishwasher cleaner. And to make sure to not add to much detergent. Informed to only fill with 2 tblnspoons of detergent. Or use pods that are for dishwashers."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Denver, North Carolina 28037
Ryan S.
Job Details:
05/23/2024
"Customer complained of slight noise , let me hear video. Checked behind unit and head it coming from freezer section inside. Took out evap cover and found noise coming from metal expanding and when heater comes on noise is present. Found heater not in proper position on one side and was leaning on evap. Was able to make sure heater was in correct position . Informed customer of nosie keeps happening its just from metal expanding when heater cuts on. And water will drip into drip pan. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
05/23/2024
"Customer complained shes still having to run a couple drain spins to get unit to get water from clothes. Ran unit with 5 wet towels. Tried to get clothes in balance as possible. Unit kept getting off balance. Took off too and inspected, found Optus assembly was a lot more bouncy now. Called techline and went over every, said to replace dampers. Sr#7739154543. Ordering dampers (W11316766) , scheduled return call for 5-30-24 pm; ordrng 4 W11316766 (Dampers)s"
We serviced a
GLADIATOR REFRIGERATOR
Model GARF19XXYK00
Near Granby, Connecticut 06035
Gary V.
Job Details:
05/23/2024
"Installed new compressor ran vacuum tested for leaks didnt find any recharged The system and unit started cooling. Please allow 24 to 48 hours to stabilize.; dspstn on spec-tagged invntry: 1 876765 TUBING KIT , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Enfield, Connecticut 06082
Gary V.
Job Details:
05/23/2024
"Inspected and found Gearcase broken, not turning agitator in wash, quoted and they will call if wants repaired. 30 days on trip fee."
We serviced a
LG REFRIGERATOR SID
Model LSXS26326S/00
Near Union, Connecticut 06076
Gary V.
Job Details:
05/23/2024
"Inspected and found compressor no longer functioning, quoted for replacement and they will call."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKB2
Near Tolland, Connecticut 06084
Gary V.
Job Details:
05/23/2024
"Arrived and found customers kitchen floor was saturated from leak, took pics and damage waivers signed, inspected and found water weeping past inlet valve, replaced with new inlet valve and cycled, tested fine.; used 1 W11434044 (VALVE-INLT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Charlotte, North Carolina 28277
Jonathan J.
Job Details:
05/23/2024
I replaced moisture bars and sensor harness I placed unit into diagnostics light in drum turning off now when bars have continuity across them indicating moisture bars are working properly I found black wire was unplugged from moisture bar due to abnormal loose molex connector. No further issues found at this time with dryer. ; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE and 1 WPW10298258 WIRE HARNESS
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Springfield, Massachusetts 01104
Mike K.
Job Details:
05/23/2024
"Complaint of not agitating, verified in diagnostic tes, in turnings basket during agitation, checked lower unit and has been leaking oil.Ordering gear case assy, cam, belt, actuator, Washplate and screw, 2x time.; ordrng 1 W10752187 (Wash plate screw) and 1 W11550891 (Agitator/Washplate) and 1 W10528947 (Hub) and 1 W11454734 (Gear case assy) and 1 WPW10006384 (Belt) and 1 W10913953 (Actuator) and 1 W10721967 (Clutch) and 1 2xtime (2x time)"
We serviced a
GE WASHER
Model GTW330ASK1WW
Near Springfield, Massachusetts 01109
Mike K.
Job Details:
05/23/2024
"Apartment 337 Loomis Lakeside retirement home. Mod/ser tag is worn and unreadable, but looks like pic previous tech took. Replaced lid lock and ran quick wash, went through fill and into agitate. Verified both hot/cold valves operating. Filled until unit cancelled itself and drained. Found pressure hose had come free, reset and unplugged/plugged unit in a continuous drain, let run. Restarted speed wash after drain completion. Went through fill and into wash. Cancelled and ran drain and spin, locked and drained and spun properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chicopee, Massachusetts 01013
Mike K.
Job Details:
05/23/2024
Replaced defrost heater assy and control. Unit running and cooling. Cs to monitor
We serviced a
MAYTAG M/W OTR
Model MMV5227JZ00
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
05/23/2024
"Customer complaint is that microwave is noisy and makes a zapping sound. Light blew out and it is not heating. Ordered magnetron, Transformer, capacitor, and diode. Need additional technician to help take down microwave. ; ordrng 1 W11391717 (Magnetron) and 1 W10850446 (capactr-mg) and 1 W11460699 (Transformer) and 1 W11256462 (diode) and 1 8206232A (lamp 40 watt)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR2021TFD
Near Sprague, Connecticut 06330
Amanda R.
Job Details:
05/23/2024
Evaporator fan getting 118v not running needs new fan motor ; rqstng P&A on 1 5304521244 (Fan)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Brooklyn, Connecticut 06234
Amanda R.
Job Details:
05/23/2024
The control wasnt delivered yet rescheduled installed bumper ; schdld next appmnt for 5/30 THU PM
We serviced a
GE DISHWASHER
Model GDT630PYM5FS
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
05/23/2024
"Customer has been getting ftd and h20 errors, fail to drain and not filling. No active faults in fault mode. Unit filled and drained fine in component testing, repeated 3x each. Water filling appropriate amount and consistent. So an intermittent failure that could be pressure sensor, control or drain pump.Quoted for all, explaining is not failing in testing and with labor being same to replace all that would be suggestion at this point."
We serviced a
GE WASHER FRONT LOA
Model GFW650SSN2WW
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
05/23/2024
"Replaced drain pump and ran rinse and spin cycle. Filled, agitated, drained and spun fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Sturbridge, Massachusetts 01518
Chris B.
Job Details:
05/23/2024
Complaint that the unit has frost buildup in the freezer side. Found gasket not holding in place. Adjusted gasket to a good seal. No issues found with the refrigerator.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
05/23/2024
"Tested u and found customer having issue with unit getting down in temp to freeze, checked over evap and found unit had frosted due to venting being blocked melted ice around cover vents and forced unit into a defrost found unit heating Ill and defrosting normally. Advised on blocking vents and all operations now working to specs"
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Agawam, Massachusetts 01030
Mike K.
Job Details:
05/23/2024
"Loud rumble when operating. Found fan blade caked in lint and chute heavily obstructed. Cleared and unit is running smoother.Charged for labor only, no parts"
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Norfolk, Massachusetts 02056
Aimee
Job Details:
05/23/2024
"Found gfi didnt have power, tried to reset no powertested through extension cord."
We serviced a
GE REFRIGERATOR
Model GSL25JFTEBS
Near Medway, Massachusetts 02053
Aimee
Job Details:
05/23/2024
Found no cool fridge Freezer not going into defrostFound heater opened and needs defrost termSteam out customer might buy newSent estimate
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Upton, Massachusetts 01568
Aimee
Job Details:
05/23/2024
"Found glass wedged in drain pump, replaced drain pump Pumped water right out Complete; dspstn on spec-tagged invntry: 1 W10876537 DRAIN PUMP"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Grafton, Massachusetts 01519
Aimee
Job Details:
05/23/2024
"Found bolt off pully,replaced with cam kit Also needed new suspension rodsInstalled and tested ; used 1 W10721967 (Cam), and 1 W11130362 (Suspension rods) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2750TP7
Near Bellingham, Massachusetts 02019
Aimee
Job Details:
05/23/2024
"Found not going into defrost, steamed out evap.Control replaced bu other company Ordering fan and defrost term thirmistor And the toe kick broken clip missing ; ordrng 1 809069206 (Evap fan) and 1 5304521781 (Defrost term) and 1 5303918776 (Thirmister) and 1 242054803 (Kick plate)"
We serviced a
GE REFRIGERATOR
Model CFE28TSHISS
Near Franklin, Massachusetts 02038
Aimee
Job Details:
05/23/2024
"Found has a frozen drain, cleverer as much as I could get at ,Needs new drain tube and adjusted left door the mullion wasnt closing; ordrng 1 WR02X28554 (Drain tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM05
Near Killingly, Connecticut 06239
Amanda R.
Job Details:
05/23/2024
Complaint the left side of freezer got igloo like frost then went away customer took pictures door gaskets sealing good explained door must of been left over slightly to allow ambient air to enter and create condensation
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Killingly, Connecticut 06239
Amanda R.
Job Details:
05/23/2024
No fill long fill stuck button errors checked sediment in inlet screens started normal cycle advanced normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Killingly, Connecticut 06241
Amanda R.
Job Details:
05/23/2024
Replaced parts turned on unit set temps atbrecmmdned
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Southbridge, Massachusetts 01550
Chris B.
Job Details:
05/23/2024
Complaint that the unit is not heating properly. Found no issues with the dryer and would need to unclog the venting thoroughly. Mentioned to the customer to have the electrical verified for loose connections on the box.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Webster, Massachusetts 01570
Chris B.
Job Details:
05/23/2024
Customer mentioned that the refrigerator is under warranty but they have no proof of purchase at the time and will call best buy to get a copy. Customer mentioned that they have a 5yr warranty on the unit. Customer will reschedule.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Charlotte, North Carolina 28277
Jonathan J.
Job Details:
05/23/2024
I replaced all parts previously ordered I tested operation dryer is heating fine. Customer unable to get dryer to pair to their Wi-Fi app Maytag app at this time. Customer needs to contact Maytag to get unit paired to the app. All operations of the dryer are working properly as of right now.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
05/23/2024
I replaced all LEDs. I found top right light had failed in the ceiling of the fresh food compartment no further issues found or Reported by customer at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Spencer, Massachusetts 01562
Chris B.
Job Details:
05/23/2024
Complaint that the unit is emitting a foul smell from the inside. Found a small smell in the fresh food section but a very strong odor on the condenser side mostly on the drip pan location. Its not a a smell of burnt wires nor foam but of a smell of ammonia type or rodent. Unit not leaking gas nor anything like burnt wires. Couldnt pinpoint what type of odor it was nor the culprit to it. Nothing wrong the the cooling.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Spencer, Massachusetts 01562
Chris B.
Job Details:
05/23/2024
Complaint that the unit stops making ice and starts again then went off. Ran diagnostic with door opened but all ran good. Verified the wiring at the bottom harness and the black wire testing continuity when moving the harness wire it gave signs of intermittent connections. Bad harness wire on the door side. Customer will contact Whirlpool to see if this can be resolved.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
05/23/2024
"I replaced all previously ordered parts. I tested operations. Unit is working quietly now no abnormal noises heard at this time. I inspected for water leaks by filling tub, half full of water by performing a quick wash cycle occurring. Drain pump is now operating properly and emptying all the water out of the tub in a timely manner like it is supposed to"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
05/23/2024
I replaced all previously ordered parts. I tested operations of dish Wass. dishwasher is now working properly and efficiently as of right now. Customer states this is the loudest rushing noise. She has heard since they have gotten. The house. Noise is normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
05/23/2024
"Washer not spinning. Found off balance error code. Found belt making squeaky noise and cam worn replaced and leveled machine. Explained to customer recommend to wash like items together for a more balanced load. ; used 1 WP8547157 (BELT), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
05/23/2024
Customers complaint is food freezing in fresh food section. Found items against damper explained that Food will freeze. Advised to leave at 0 and 38. All checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
05/23/2024
Both sections not cooling. Found evaporator fan not running. Found 120vac at motor. Needs new motor the screw hole on bracket broke off needs new bracket. ; rqstng P&A on 1 WPW10464673 (Fan) and 1 W10850162 (Bracket)