Service History 413 - Advantage Appliance Repair

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFTR1835VF6

Near Torrington, Connecticut 06790

Chuck M.

Job Details: 10/13/2023

Customer complaint is that refrigerator is not cooling. Plugged in refrigerator and inspected unit section and found wire harness going into cabinet has a loose wire inside cabinet. When wire harness is touched slightly the unit looses voltage. Connection inside cabinet is faulty.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Harwinton, Connecticut 06791

Chuck M.

Job Details: 10/13/2023

"Customer complaint is that dishwasher leaks. Inspected and found gasket and bottom door seal worn. Replaced gasket and tested. Found flow of water coming from underneath. Found water coming from sump. Ordered sump and seal. ; ordrng 1 W11664713 (Bottom Door Seal) and 1 W11443104 (Sump), used 1 W11483553 (GASKET) from stock"

We serviced a

WHIRLPOOL DRYER

Model MED5430MW0

Near Burlington, Connecticut 06013

Chuck M.

Job Details: 10/13/2023

Installed control and tested. Steam feature is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Avon, Connecticut 06001

Chuck M.

Job Details: 10/13/2023

Installed glides and freezer door. Checked ok

We serviced a

WHIRLPOOL WASHER

Model MVW8230HC0

Near Avon, Connecticut 06001

Chuck M.

Job Details: 10/13/2023

Installed control and tested. Washer checked ok.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Portland, Connecticut 06480

Jeremy B.

Job Details: 10/13/2023

Dryer getting condensation. Found flapper stuck outside. Cleared flapper and tested all checks ok.

We serviced a

WHIRLPOOL DRYER

Model MEDC215EW1

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 10/13/2023

Dryer has a burning smell. Found lint build up in shoot and blower wheel. Cleaned lint and tested dryer heating properly.

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Southington, Connecticut 06479

Jimmy R.

Job Details: 10/13/2023

"Ran dryer and found unit would tumble but never heat up, checked voltage at terminal block and found 120v on each leg and 240v acrosed checked thermal fuses and found ohming out good checked heater and found faulty. Replaced heater and cleaned out unit ran a timed dry cycle and unit is now heating and working to specs ; used 1 WP3387747 (Heater) from stock"

We serviced a

MAYTAG LAUNDRY CENTER

Model MVW6230HW3

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 10/13/2023

"Ran washer and found when unit would shift from an agitation to a spin it would grind super loud, checked cam and found actuator not engaging cam fully causing the grinding found cam teeth ground off. Replaced both actuator and cam ran a calibration to reset cntrl. ran a wash cycle and unit started to grind again when agitating, checked cam and noticed transmission shaft super loose found shaft had dropped down causing unit to catch teeth in cam and make noise, unit wand Ill need new transmission will order ; ordrng 1 W11449840 (Gearcase), used 1 W10721967 (Cam), and 1 W10913953 (Actuator) from stock"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 10/13/2023

"Ran dryer and found once unit would heat up it would start to make a loud vibration noise and a metal hitting noise, checked all rollers and idler and found ok checked blower wheel and found wheel cracked causing it to expand when heating up and hit housing making the noise. Replaced blower and lubed all rollers and idler ran a cycle and unit is now operating to specs ; used 1 WP697772 (BLOWER WHEEL) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Springfield, Massachusetts 01109

Roger R.

Job Details: 10/13/2023

Installed new evaporator fan motor and drawer slides for freezer. ; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Springfield, Massachusetts 01119

Roger R.

Job Details: 10/13/2023

Unit not producing ice fast enough. Checked cooling ok Suspect ice maker sensor not proper. Replaced ice maker with new. ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

We serviced a

KITCHENAID WALL OVEN

Model KOCE500ESS20

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 10/13/2023

Installed new oven sensor and oven control due to low oven temperatures

We serviced a

MAYTAG WASHER

Model WTW6120HW0

Near Belchertown, Massachusetts 01007

Roger R.

Job Details: 10/13/2023

"Unit intermittently not starting and going directly to end of cycle. Other times it starts normally. No error codes present. Recommend changing main control ; ordrng 1 W11543998 (Control, elec)"

We serviced a

WHIRLPOOL DRYER

Model GGW9250PW0

Near Monson, Massachusetts 01057

Roger R.

Job Details: 10/13/2023

Found unit not responding properly suspect a faulty user interface which is no longer available. Cust to buy new.

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HBS1

Near Rocky Hill, Connecticut 06067

Ruben C.

Job Details: 10/13/2023

Replaced main control board tested operation normal turntable is now working and unit is heating normally

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 10/13/2023

"Complaint, dishwasher has leaked causing property damage to flooring flooring is bubbled and bowed I found water fill valve hose fittings were finger tight causing water to leaks drip nonstop install issue filling overflow basin triggering error code f8e4 no dishwasher leaking occuing from tub or gaskets or heater or plastics side rails. File number 7737548123 file number. I tightened hose connectors attaching to inlet valve and inspected for leaks no leaking occuing anymore."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Stallings, North Carolina 28104

Jonathan J.

Job Details: 10/13/2023

"Complaint washing machine is making loud, squealing noise during agitation cycle. I found cam nut has come loose, causing cam to drop allowing belt to squeal and stretch I Replaced belt I secured nuts with a blue thread lock and tightened and made sure it was secure. I ran a diagnostic cycle on the control. No additional issues found. I performed a control board recalibration per technical instruction sheet. ; used 1 WPW10006384 (BELT) from stock"

We serviced a

LG WASHER

Model WM2650HWA

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 10/13/2023

Helper completed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 10/13/2023

"Tested unit and found unit making a loud noise when opening and closing door also unit freezing items in lower bin and upper shelf ice maker ice sticking together causing it to not dispense. Checked noise and found coming from damper found damper would open and close each time door is opened, found damper causing issue with cooling, checked damper and found cntrl sending power when opening door and when closing door. Unit needs new control,damper,door switch and interface to stop issue, checked ice maker and found ice maker line freezing up and not defrosting checked voltage to fill tube heater and found power to heater but not coming on will order new heat ; ordrng 1 W11224256 (Cntrl) and 1 W11579559 (Interface) and 1 W11087201 (Fill tube heater) and 1 W11396033 (Door switch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Douglas, Massachusetts 01516

Amanda R.

Job Details: 10/13/2023

Complaint that since June unit running all the time frost on food in freezer ice cubes clumping making a loud noise since leveled noise not so bad didnt hear noise or see frost today needs kit for frost in freezer and ff thermistor optimized ; ordrng 1 W10864519 (Kit) and 1 W11087438 (Thermistor)

We serviced a

ADMIRAL DRYER

Model AGD4675YQ2

Near Hampden, Massachusetts 01036

Roger R.

Job Details: 10/13/2023

Installed new coils on gas valve. All checks okay after repairs. ; dspstn on spec-tagged invntry: 1 279834 COIL KIT

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Rocky Hill, Connecticut 06067

Ruben C.

Job Details: 10/13/2023

Checked unit found bearing is faulty making noise as it spins gave cust estimate for agitator screw and gearcase cust is going to think about repair advised has 7 days

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Wethersfield, Connecticut 06109

Ruben C.

Job Details: 10/13/2023

Unit does not have a model or serial tag can not work on unit without

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 10/13/2023

"Retuned to install parts installed switch harness, spark module and ignitor. After install Tom front left burner cutting off now. But front right burner is now staying on like front left was. Switched burner heads and issue still present. Harness defective, ordering harness, burner head and spreader. Checked and outlet has proper polarity and voltage. Ground is solid in frame. No wires touching. Scheduled return call for 10-19-23 am.; ordrng 1 W11561449 (Harnes wire) and 1 W10814915 (Under cap) and 1 WP8286815 (Spreader), used 1 W11561449 (Harnes wire), 1 Wpw10475149 (module spark), and 1 W11507531 (Ignitor) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS5

Near Denver, North Carolina 28037

Ryan S.

Job Details: 10/13/2023

Customer complained of spark. Found melted wave guide. Found frame under wave guide has thermal mark on frame. Called techline. Tech line got me to send pictures. Deemed unit unrepairable. Sr#7737550301 Informed customer unit is deemed non repairable. Told customer call customer service for further information. Gave customer sr#

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Denver, North Carolina 28037

Ryan S.

Job Details: 10/13/2023

Retuned to install parts ordered. Installed new vent and gasket. Ran serove mode and fan and vent now working. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11498831 GASKET

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 10/13/2023

"Customer complained unit wont run, but wont drain. Upon arrival found unit full of water. Found bottom of pump broke off. Harness wasnt damaged. Replaced pump. Verified proper operation. ; used 1 W11399437 (Pump) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 10/13/2023

Complaint low water pressure. I found filter installed was last replaced back in August. I install my bypass cap unit getting full water pressure coming out of the dispenser. Customer provided me with a new water filter unit getting full water pressure out of dispenser now way better than what it was upon arrival. no further issues found with refrigerator at this time.

We serviced a

KITCHENAID DISHWASHER

Model KUDE20IXSS1

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 10/13/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10402110 FUSE KIT

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 10/13/2023

"Cx complaint that the units water dispensing has low pressure. I inspected the unit to confirm the complaint. The unit cools fine, the dispenser functions work fine for ice and water. The water pressure is low. I removed the filter and it the water pressure worked perfect. The unit needs a new filter to optimize the water pressure. The unit is working as designed.; dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 10/13/2023

"Th parts are not in my bin. I gave the cx a call ahead, he said Ryan (RS) is already there. I did not go to the address or install the parts. I called Ryan, he said he installed the parts so I marked them as installed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charlotte, North Carolina 28262

Vincent O.

Job Details: 10/13/2023

"Found unit is frosted at door seal due to warped liner. Unit will need new door. Ordering door. ; ordrng 1 LW10648583 (Door), dspstn on spec-tagged invntry: 1 W10916494 FAN KIT"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Charlotte, North Carolina 28262

Vincent O.

Job Details: 10/13/2023

Found new trim piece broken in box. Reordering trim. ; ordrng 1 W10761014 (Trim. Right)

We serviced a

WHIRLPOOL DRYER

Model LGR7648PQO

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 10/13/2023

"I replaced all previously order parts. I found motor switch also was not actuating properly. I found broken harness blue wire going down to igniter. I repaired harness as well. Popped fuse during repair had to replace found door. Switch was working intermittently as well. No additional issues found with dryer dryer is heating. Just fine as of right now. Unit is like a brand new dryer now.; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT 1 279834 COIL KIT , 1 W11050897 THERMAL CUTOFF , and 1 WP3387134 THERMOSTAT , used 1 WP3392519 (THERMAL FUSE), and 1 WPW10569603 (DOOR SWITCH) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Somers, Connecticut 06071

Gary V.

Job Details: 10/13/2023

"Installed new compressor and checked for leaks, found none and recharged system and unit started cooling, please allow 24-48 hours for temps to regulate.; used 1 W11506635 (COUPLER 6 NF MS SV), and 1 876765 (TUBING KIT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF750SAYM3

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 10/13/2023

"Tested unit and found machine leaving soap in bottom tub and unit not washing ran diagnostics and found errors 7-1 6-6 let unit run thew a self test and found motor not coming on, checked voltage to motor and found 120v motor faulty. Customer is going to buy a new machine ; dspstn on spec-tagged invntry: 1 WPW10304407 DISPENSER"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Douglas, Massachusetts 01516

Amanda R.

Job Details: 10/13/2023

"6/4 error float open after 30 mins of running it just cancels itself and drains needs both controls and switch for float ; rqstng P&A on 1 WPW10195039 (Switch) and 1 WPW10195036 (Float) and 1 W11225084 (Control), ordrng 1 W11395600 (Keypad)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 10/13/2023

Customer said surface works but oven doesnt. Found power has neutral issue. 17v at wall from ground to neutral. Informed customer issue is with electrical. Call electrician.

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Shrewsbury, Massachusetts 01545

Aimee Z.

Job Details: 10/13/2023

Found the gasket was off right side of freezer door.Teamed ice out and put gasket back on.Theres some small tears lower part gasket; ordrng 1 W10861499 (Gasket white freezer)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Worcester, Massachusetts 01605

Aimee Z.

Job Details: 10/13/2023

Lifted control panel has cockroaches and eggs under panelExplained we wont service its cockroaches

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Worcester, Massachusetts 01606

Aimee Z.

Job Details: 10/13/2023

Found tear at 12 position Replaced the bellows and tested Complete

We serviced a

LG DRYER

Model DLEX7600WE

Near Norfolk, Massachusetts 02056

Aimee Z.

Job Details: 10/13/2023

Found the roller worn roller assy front needs to replace all 4Belt fine and pully fine; ordrng 4 4581EL2002H (Roller assy)s

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS3

Near Charlotte, North Carolina 28262

Vincent O.

Job Details: 10/13/2023

Installed new FR burner. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS

Near Charlotte, North Carolina 28262

Vincent O.

Job Details: 10/13/2023

Installed new control and harnesses. Tested and verified proper operation. All functions check ok. Customer says that this issue occurs randomly. Sometimes 2 weeks and sometimes months. All possible parts have been replaced. Also found unit is not connected to WiFi for updates. Possible cause. Instructed customer on need to connect WiFi. Any further issues customer will need second opinion. ; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Charlotte, North Carolina 28262

Vincent O.

Job Details: 10/13/2023

No problem found with unit. Customer complaint is delay in ignition and improper flame on center burner. Found center cap not properly aligned causing improper flame. Seated cap properly and verified proper operation. No delay in ignition. Instructed customer that 8-10sec is normal operation. Also instructed on proper cleaning of burner heads and caps for proper operation. All functions check ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Charlotte, North Carolina 28269

Vincent O.

Job Details: 10/13/2023

"Found e5 thermistor error. Tested and verified proper operation of motor, fan, bin sensor, and fill. All check ok. Verified proper temps. Unit will need new ice maker. Tech does not have part on truck. Ordering ice maker. ; ordrng 1 W11658802 (Icemaker)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FG4H2272UF

Near Holden, Massachusetts 01520

Angel R.

Job Details: 10/13/2023

"Reset ice maker, motor is turning. Customer has not heard the valve fill, checked valve for proper voltage and it is ok. Will order new ice maker fill valve as well as inlet.; rqstng P&A on 1 5304519215 (Valve) and 1 5304519149 (Valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Holden, Massachusetts 01520

Angel R.

Job Details: 10/13/2023

"Checked connections at junction box and all ok, power going into unit. LED indicator on control is not on, UI is not responsive. Will order new control and UI.; rqstng P&A on 1 W11672039 (Control) and 1 W11632709 (UI)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2474QF6B

Near Southampton, Massachusetts 01073

Chris B.

Job Details: 10/13/2023

Complaint that the unit would not stop running. Found error codes i30 and iF0. Found dried out soap residue under the sump pump of leaking water. Quoted parts and labor. Customer will want to think about it and will get back to us. Mentioned to the customer they have 7 days to waive the trip fee into labor. Collected trip fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Chicopee, Massachusetts 01020

Chris B.

Job Details: 10/13/2023

Replaced part and unit running normal. New unit cycled and called for water properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Mooresville, North Carolina 28117

Vincent O.

Job Details: 10/13/2023

"Found compressor seized and not pumping. Tapped system and found no Freon. Unit has leak. Order and replace compressor and evaporator. ; ordrng 1 W11546692 (Evap.), dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 10/13/2023

"Cx complaint that the unit is not working at all. I inspected the unit to confirm the complaint. I found the UI. It responding at all. I checked power at the control (40v). I checked the terminal block and found the black wire loose. I secured the wire and tested the unit for the cx. It started then shut off a few seconds into the cycle. I cycled the power again, it did the same.The unit needs a new control board to resolve the issue. Im marking the part for the return visit.; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 10/13/2023

Found bad doors due to factory material failure. This is a factory defect. Need to Replace all 3 doors advised customer to inspect doors once they arrive then call our office to schedule Part#W11661560Part#;W13107887sqPart#12977880sq; ordrng 1 W11661560 (Door) and 1 13107887SQ (Door) and 1 12977880SQ (Freezer door)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 10/13/2023

"Checked and found lid locked and no response from any inputs. Will not power on or enter diagnostics. Checked incoming power, good. Has power through filter and to board. Needs control and possibly UI. Quoted customer for repair and saved estimate. Customer declined repair. Collected for service call on ck# 6089"

We serviced a

LG WASHER

Model WM2650HWA

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 10/13/2023

Replaced valve unit ran and checked ok Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Troutman, North Carolina 28166

Robert A.

Job Details: 10/13/2023

Cx complaint that the unit makes a loud rattling noise while it cools. I inspected the unit to confirm the complaint. I found the noise coming from the air grill making contact with the sheet metal evap cover. The air grill clip has a separated and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 WPW10175909 (Air grill)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Troutman, North Carolina 28166

Robert A.

Job Details: 10/13/2023

"Cx was not home. They are out of town, the appt needs to be rescheduled. I did not diagnose the unit.; dspstn on spec-tagged invntry: 1 W11546681 HARNS-WIRE"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Springfield, Massachusetts 01103

Mike K.

Job Details: 10/13/2023

"Unit will not go into diagnostics. When attempting to stay cycle the door locks, but nothing else. Cannot access unit with dryer on top. Service pointer shows connector/control as issue.Quoted for control/labor and instructed the dryer would need to be removed and unit out of closet for us to work on.Imani is one who let me in and who I quoted. She approved and said they have a corporate account? And are billed separately.I did tell her we would need the dryer off of unit and washer pulled out to be accessible on return.; ordrng 1 W11616491 (Timer/control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WHD130PAHS2

Near Springfield, Massachusetts 01103

Mike K.

Job Details: 10/13/2023

"Unit was unresponsive on arrival. Unplugged/plugged in and unit responding normally. Unit drained, filled and went into wash when tested. Verified upper and lower spray arm movement.Tested second time and again operated properly.Went into diagnostics5-1 only error in history. Door stuck open will generate error if door not closed with 4 seconds of starting cycle.Tested door multiple times and operating as normal.Reboot seems to have restored unit operation. Cs to monitor.Imani is who let me into unit. Explained finding and service call only due. She approved and said they have corporate account and are billed.Left as follow up required for billing only. Job is complete at this time ; O-emld tckt"

We serviced a

GE WASHER

Model HTWP1400F1WW

Near Longmeadow, Massachusetts 01106

Mike K.

Job Details: 10/13/2023

Replaced knob and tested selecting and starting cycles. Operated properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mount Ulla, North Carolina 28125

Robert A.

Job Details: 10/13/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Plymouth, Connecticut 06786

Ruben C.

Job Details: 10/13/2023

7737552691 called techline have determined top freezer mullion is not straight causing moisture to condense on top of freezer gasket per techline putting unit into review beyond our repair left seal with cust

We serviced a

GE DISHWASHER

Model GDF530PGM5WW

Near Longmeadow, Massachusetts 01106

Mike K.

Job Details: 10/13/2023

"Unit door was not closing, not screw into top and moving around, secured unit to counter top ( it had one screw in just not the second) once secure was able to get door square and unit closing fine. Ran test cycle and operating properly. Answered cs questions on how to use unit, different cycles."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Fort Mill, South Carolina 29707

Jeff L.

Job Details: 10/13/2023

Replaced icemaker because the other one would not cycle. Unit ran and checked okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Willington, Connecticut 06279

Amanda R.

Job Details: 10/13/2023

"Unit froze for less then a week freezer temp today at 20 ff temp at 37 not freezing anything low side at zero high side at 220 amp draw less than one called tech support recommended flushing unit with 140psi nitrogen replacing filter dryer which will need extra tubing to attach to capillary tube sr 7737554648 ; ordrng 1 876765 (Piping), rqstng P&A on 1 WPW10507886 (Compressor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Fort Mill, South Carolina 29715

Jeff L.

Job Details: 10/13/2023

Found fridge working properly no noise I checked all moving components I. The back of unit and all was good and tight nothing loose. Fridge was in defrost when I arrived I kicked it out and unit started with no noise. Advised customer to call back if needed. No problems at time of visit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW0

Near Farmington, Connecticut 06085

Chuck M.

Job Details: 10/13/2023

Customer complaint is that control panel is peeling again. Inspected and found dishwasher does not have a tub shield Ordered tub shield and another control panel. P&A. Advised customer that water temperature should be at 120 degrees. ; rqstng P&A on 1 W11460909 (Console) and 1 W11579564 (Tub Shield)

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS20

Near Woodstock, Connecticut 06282

Amanda R.

Job Details: 10/12/2023

Replaced lower oven front panel for door

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Northbridge, Massachusetts 01534

Angel R.

Job Details: 10/12/2023

"Ran diagnostics found no error codes, called tech line to help diagnose. Found outlets around the kitchen linked together with range. Elements tested ok against chassis also control seems ok. Al functions are ok in range other than breaker tripping during bake. Suggested calling an electrician to isolate 240 outlet for range."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS04

Near Enfield, Connecticut 06082

Gary V.

Job Details: 10/12/2023

"Techline SR#7737537114. Inspected and found 4.36 ohms thru thermistor and shows out of specs, and techline wants ui panel board replaced. Will order parts and return.; ordrng 1 WPW10746274 (Ui panel board) and 1 WPW10224292 (Ff control harness w/thermistor), dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL"

We serviced a

SAMSUNG DRYER

Model DV42H5000EW/A301

Near Enfield, Connecticut 06082

Gary V.

Job Details: 10/12/2023

"Inspected and found heater broken and idler worn out, replaced and cycled tested fine.; used 1 DC97-14486A (ELEMENT), and 1 DC93-00634A (IDLER PULLEY) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 10/12/2023

"Inspected and found ice maker no longer functioning, will order and return.; ordrng 1 W11455232 (Ice maker)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near East Windsor, Connecticut 06088

Gary V.

Job Details: 10/12/2023

"Installed parts listed and cycled, no longer hearing any noise, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC700HPS04

Near Catawba, South Carolina 29704

Jonathan J.

Job Details: 10/12/2023

"Complaint making ice dispensers, but ice will not fall through the shoot. I found shoot motor was disconnected. I reconnected ice chute door motor to user interface tested operation snow additional issues found is dispensing ice perfectly fine now dropping ice into cup and dispensing water. both hole cubes and crushed cubes are working perfectly fine. No cooling issues. Found either everything working normally."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHB04

Near Manchester, Connecticut 06042

Chuck M.

Job Details: 10/12/2023

Installed bulb and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11602886 LED MODULE

We serviced a

IKEA MICROWAVE

Model IBMS1455DS01

Near Windsor, Connecticut 06095

Chuck M.

Job Details: 10/12/2023

Customer complaint is that button on microwave does not work. Inspected and found button holder is broken. Ordered button holder. ; ordrng 1 W11116990 (button)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 10/12/2023

Found arcing at filter board. Order and replace filter and power cord. Advised customer to not use. ; ordrng 1 WPW10531156 (Filter board) and 1 W10708076 (Cord)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 10/12/2023

Installed new harness and pump. Tested and verified proper operation. Unit is draining properly. All functions check ok.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 10/12/2023

"Number doesnt work, went to address and lady at home doesnt have whirlpool oven with that model and doesnt have a service call."

We serviced a

KITCHENAID COOKTOP

Model KSEG700ESS6

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 10/12/2023

"Came to install new glass door, unit is a new build and door was broken. Took pictures. Replaced glass door pre id. Reassembled, unit was not installed yet so took pictures."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 10/12/2023

Installed new harness. Tested and verified proper operation. Unit draining properly. All functions check ok.

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 10/12/2023

"I replaced main controls, both upper and lower oven, tested operations of ovens new issues found all elements are working properly in each oven convection fan motors, working perfectly. No further issues found no error codes and fault history after testing ovens, and allowing them to both achieve preheat of 350?."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW3

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 10/12/2023

"Complaint washer making a horribly loud noise so loud neighbors across the street can hear it. I found cam teeth have broken off actuator arm also broken I found drive belt was extremely stretched also causing a chirping noise I replaced cam actuator and drive belt I performed a Dlms calibration cycle and diagnostics cycle I tested operation quick wash no additional issues found at this time with washer. ; used 1 W10721967 (CAM KIT), 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 10/12/2023

Completely gaskets are thick at the top skinny at the bottom of doors fridge runs all the time compared to old Frigidaire model. I found -1.3 degrees is freezer 37.1 degrees in fresh food section upon arrival no snow or frost build up inside of refrigerator or freezer gasket thickness between top and bottom of doors is normal to be different thicknesses. Cannot duplicate or find any issues with model at this time if we come back and cannot find any problems customer is responsible for payment of diagnostics fees and labor rates. Quoted to customer today of 129 diagnostics and or 299 labor. File number 7737540568 whirlpool. No problems per whirlpool tech line with unit today.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 10/12/2023

Dishwasher not cleaning. Ran test and found 120vac at motor but very hot and intermittently working needs new.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Simsbury, Connecticut 06070

Chuck M.

Job Details: 10/12/2023

"Customer complaint is that washer is noisy at end of cycle. Inspected and found gear case is not going completely into gear causing grinding noise. Ordered gear case, wash plate, cam and belt. ; ordrng 1 W11449840 (Gear Case) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11510461 (Wash Plate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 10/12/2023

"Replaced torn gaskets, steamed to even out wrinkles, verified making good seal. Advices cs to leave doors closed for afternoon to allow to reform gaskets.; dspstn on spec-tagged invntry: 2 W10830055 DOOR GASKET"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 10/12/2023

Customers complaint is water leaking from filter area. Found evap fan blocked with ice causing poor cooling. Thawed and cleared ice unit now cooling l. Reinstalled filter and found no leaks.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Charlotte, North Carolina 28269

Vincent O.

Job Details: 10/12/2023

"Found buzzing noises from compressor due to compressor out of Freon. Solid leak from condenser. Hear hissing immediately upon plugging unit in. Unit unplugged upon arrival. Plugged unit in and verified noise. Loud buzz from compressor. Unplugged and verified hissing continues from condenser until pressure is gone. Order and replace condenser. ; ordrng 1 W11548259 (Condenser), dspstn on spec-tagged invntry: 1 LINEARGUAGES OIL-LESS"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 10/12/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

GE DRYER

Model GTD45EASJ2WS

Near Farmington, Connecticut 06032

Ruben C.

Job Details: 10/12/2023

Replaced timer but support for timer broke off not being held by screw put some silicone to hold in place advised cust to let silicone cure for 24 hours gave cust price for new panel if she calls within 7 days only charge for panel part number is We03x24548 152.98 plus tax

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Canton, Connecticut 06019

Ruben C.

Job Details: 10/12/2023

Replaced ice maker and seal ice maker called for water normally tested normal advised cust to allow 24 hours for ice production

We serviced a

WHIRLPOOL DRYER

Model WGD8127LC3

Near Torrington, Connecticut 06790

Ruben C.

Job Details: 10/12/2023

Replaced control and facia tested operation normal ran regular normal gas stayed on diagnostics normal

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 10/12/2023

"Washer makes loud abnormal noise. Noise coming from cam not engaging properly. Found oil dripping from gearcase. Needs new gearcase, cam, and actuator. ; ordrng 1 W11449840 (Gearcase) and 1 W11481722 (Actuator) and 1 W10721967 (Cam kit) and 1 Xtratime (Xtra time)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC2

Near West Hartford, Connecticut 06117

Chuck M.

Job Details: 10/12/2023

"Installed gear case, cam and belt. Tested and washer checked ok. ; used 1 W10721967 (CAM KIT), and 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hartford, Connecticut 06120

Chuck M.

Job Details: 10/12/2023

Installed control and tested. Washer checked ok. Showed customer it works.

We serviced a

MAYTAG WASHER

Model MHN30PDCWW0

Near Hartford, Connecticut 06114

Chuck M.

Job Details: 10/12/2023

Installed control and tested. Washer checked ok. Spinning at high speed.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 10/12/2023

Customer complained unit keeps dropping time. Upon arrival and found multiple f6e0 errors. UI and acu have been ordered twice already. Found no issues with power and found continuity through harness from hmi to acu. No issues with power and power to unit is proper 240v. Called techline. Informed techline of parts being replaced and dates. Techline said there is a new update fixing clock issues. Service pointer w11437808 that being we need To replace Ui again if they cant get Wi-Fi and replace harness to Ui from acu. Which techline said part is Signal Harness and gave part number. Sr#7737540689 .ordering UI panel and signal harness. Scheduled return call for 10-17-23 am. ; ordrng 1 W11315989 (Signal harness) and 1 W11428561 (UI panel)

We serviced a

MAYTAG RANGE

Model MGS8800FZ5

Near Wolcott, Connecticut 06716

Ruben C.

Job Details: 10/12/2023

Checked unit found gas valve is not opening for either broil or bake getting voltage at valve ordering valve and control; ordrng 1 W10861656 (Gas valve) and 1 W11620674 (Control)

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