We serviced a
KITCHENAID RANGE
Model KOSE500EBS02
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
11/03/2023
"Tested unit and found oven would error out as soon as power was applied to unit, found unit erroring F3e0 oven sensor open or shorted. Ran diagnostics and checked errors found F6e1 f2e1 f6e6 cleared all codes and tried to run a cycle but unit just errored out again. Checked oven sensor and found sensor wire had burnt causing no power to sensor, fixed sensor and secured ran a bake cycle to 350 degrees and unit is now heating and working to specs"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
11/03/2023
I replaced user interface cycled power six times waiting for Wi-Fi factory to reach level 10 each time. No additional issues found everything is working properly now.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
11/03/2023
Installed all new parts and checked defrost cycle found unit now going into a defrost and working as designed. Checked 3 way coil valve and made sure valve is cycling witch it is both evaps now cooling and all operations working to specs ; dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP and 1 WPW10675033 CNTRL-ELEC
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS0
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
11/03/2023
"Checked over unit and found fridge not cooling and no air blowing over checked freezer and found evap frosted over causing no cool, forced unit into a defrost cycle and found heater not coming in to defrost unit, melted all ice and checked for power to heater found heater only receiving 100v should be 120v, checked heater wire and found wire going into molex on cabinet broken inside causing power issue, fixed wire for now so it will work advised customer there is no fix for canoeing wire and unit would need to be replaced"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
11/03/2023
"Checked over unit and found customer having an issue with condensation building in inside edge of doors, checked gaskets and found sealing but the gaskets where pushed out on an angle found when opening both door the gaskets would hit and jam the doors together, tried to reheat gaskets and mold them back to seal but they would not go back the door liner is pushing in gasket causing it to not seal on both doors. Will order new fridge door and freezer door advised customer they will be shipped to there home and it will take some time once in we will come back and install them ; ordrng 1 LW11037738 (Fridge door stainless) and 1 W11566705 (Freezer door) and 1 W11223753 (Nameplate)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
11/03/2023
"Tested unit and found machine would not start a wash cycle unit would just drain never filling, ran diagnostics and found errors F7e1 single speed wash motor failure F9e1 product not draining, ran a self diagnostics cycle and found unit would fill but never power up wash motor checked power and found 120v to motor and motor just buzzing, wash motor needs to be replaced. Customer is going to call whirlpool customer service quoted them parts and labor but they want to call and See if they can get any help and will let us know"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LWJA
Near Fort Mill, South Carolina 29707
Mitch H.
Job Details:
11/03/2023
"Removed and replaced drain line, ensured drain beneath evaporator was clear and that drain is flowing properly. All working correctly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Indian Land, South Carolina 29707
Mitch H.
Job Details:
11/03/2023
"Checked and found that slow water flow is because filter needs to be replaced. Customer says the replace filter light just came on this morning. Checked freezer door handle, found it tight a working correctly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ0
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
11/03/2023
"Replaced filter board, tested microwave, ran for 20 seconds then tripped breaker. Ran checks and found microswich on interlock bad. Replaced switch from t/s. Tested again, operating properly.; used 1 W10727360 (Microswitch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
11/03/2023
Removed and replaced freezer door. Checked and ensured gasket was sealing around full perimeter of door. Checked dispenser operation for both water and ice. All operating properly.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEM0
Near Cornelius, North Carolina 28031
Vincent O.
Job Details:
11/03/2023
Found fill cup frozen causing water to spill into bin. Found this due to seeping valve. Removed ice from cup and verified proper fill. Order and replace valve. ; ordrng 1 WPW10270395 (valve)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/03/2023
"Installed parts listed and ran component synchronization test and auto test, cycled thru with no problems now."
We serviced a
LG REFRIGERATOR
Model LRBN20512WW
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
11/03/2023
"Inspected and found compressor seized and shutting down on overload, part shows NLA."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Charlotte, North Carolina 28205
Robert A.
Job Details:
11/03/2023
"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes and the bellow has no holes. I ran a service cycle and seen the water coming from the drain tube. The drain tube has a hole, Im ordering a new drain tube for the return visit.; ordrng 1 W11551765 (Drain tube)"
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Charlotte, North Carolina 28215
Robert A.
Job Details:
11/03/2023
"Cx complaint that the unit is leaking gas from the LF burner. I inspected the unit to confirm the complaint. The unit is unplugged, gas shut off and tagged by the gas company. I turned on the gas to test for leaks. The other 3 burners work fine and there were no residual leaks once the valves turned off. The LF valve is stuck closed and the valve is not leaking. The unit needs a new manifold to resolve the issue. I called WP safety to document the issue and gave the cx a quote for the repair.Sr7737697563; ordrng 1 W11684563 (Manifold)"
We serviced a
WHIRLPOOL BUILT-IN M/W
Model WMH78019HZ0
Near Bristol, Connecticut 06010
Chuck M.
Job Details:
11/03/2023
Arrived to diagnose above the range microwave. Spoke to customer over the phone and he said his warranty company made the appointment. His mother met tech at home. Called office and was told there is no warranty info associated with ticket and customer would have to pay service fee. Did not perform diagnosis. Customer will call warranty company (HomeServ). No service fee collected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Cornelius, North Carolina 28031
Vincent O.
Job Details:
11/03/2023
Found inner door insulation hanging down below door. Removed door and reset insulation and secured in place. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW6700TU2
Near York, South Carolina 29745
Mitch H.
Job Details:
11/03/2023
"Removed and replaced control and harness. Ran automatic test cycle, completed properly. Ran drain and spin, operating properly."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near York, South Carolina 29745
Mitch H.
Job Details:
11/03/2023
Tested and ran diagnostics. Only error code was off balance error. Ran manual tests and found washer would not go to spin. Checked shifter and found no signal from control to actuator. Needs control board. Quoted customer for repair and saved estimate. Customer is going to think about it and will let us know. Collected for service call on CC.
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Windsor, Connecticut 06095
Gary V.
Job Details:
11/03/2023
"Inspected and found door latch with grinding noise and broken, will submit estimate and call for return date.; rqstng P&A on 1 W11493414 (Door latch)"
We serviced a
WHIRLPOOL DRYER
Model MEDB765SC0
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
11/03/2023
"Inspected and found idler pulley worn out and noisy , replaced and cycled, tested fine.; used 1 279640 (IDLER PULLEY) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Grafton, Massachusetts 01519
Angel R.
Job Details:
11/03/2023
"Pump and motor dead, installed new one tested ok.; used 1 W11025157 ( Pump and motor) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS06
Near Sutton, Massachusetts 01590
Angel R.
Job Details:
11/03/2023
"Found service pointer W11493384, door switches seem ok. Bulb is out. Will order new bulb and switches as a precaution. Quoted customer on switch and bulb replacement plus labor."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Holden, Massachusetts 01520
Angel R.
Job Details:
11/03/2023
"Found FF IM line frozen, tested fill line heater and it is taking too long to heat. Was able to get water to IM. Will have to order new fill tube heater for FF IM. Mike assisting on part order as I am not able to locate. ;"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Shrewsbury, Massachusetts 01545
Angel R.
Job Details:
11/03/2023
"Found suspension shot, hub worn out as well as tub loose. Quoted customer on those parts as well as new agitator and labor. The customer decided not to go through with repair and buy something new at this point."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Cornelius, North Carolina 28031
Vincent O.
Job Details:
11/03/2023
Found low water supply causing long fill error causing unit to not complete cycle. Instructed customer on proper water supply. Customer will need to have water supply resolved.
We serviced a
MAYTAG DRYER
Model MGD5630HC0
Near Cornelius, North Carolina 28031
Vincent O.
Job Details:
11/03/2023
Found half inch gap between drum and bulkhead in rear where clothes are getting stuck dragged causing brown marks. Drum out of round. Order and replace drum and rollers. ; ordrng 1 W10508188 (drum) and 4 WPW10314173 (Rollers)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
11/03/2023
Found rack stop keeps falling off and does not want to lock in place. Order and replace stop. Unit is under warranty. ; rqstng P&A on 2 WPW10082861 (Stop)s
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW
Near Charlotte, North Carolina 28227
Robert A.
Job Details:
11/03/2023
"Cx complaint that the unit does not finish cycles. I inspected the unit to confirm the complaint. I found error codes: f2e1 f5e2 f5e3. I cleared the codes and checked the lid lock in manual test multiple times. The lid lock worked every time with no issues, I checked to see if something was blocking or obstructing the lid lock but found nothing. I ran a service and calibration cycle, both passed with no issues. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW6200KW4
Near New Britain, Connecticut 06053
Chuck M.
Job Details:
11/03/2023
Customer complaint is that suds came out of hose. Ran washer and no sis came out. After discussing with customer technician determine customer used too much soap.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Troutman, North Carolina 28166
Vincent O.
Job Details:
11/03/2023
Found auger motor and yoke stripped causing ice to not dispense. Order and replace auger motor and yoke. ; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Motor) and 1 WP63052-2 (Yoke)
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ03
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
11/03/2023
Installed new rails and tightened handle all checks ok.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLW01
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
11/03/2023
Both sections not cooling. Found 120vac to inverter not no output. Ohmed out compressor and its fine. Needs new inverter. ; ordrng 1 W10629033 (Inverter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
11/03/2023
Icemaker not working. Cycled intermittently. Replaced and tested all checks ok.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Mooresville, North Carolina 28117
Ryan S.
Job Details:
11/03/2023
Customer complained unit not drying clothes and noise. Found vent cover outside was melted closed. Unit was heating and drying properly and now has proper air flow. Replaced drum rollers. Pulley and belt. Reassembled and ran unit unit now running quiet and heating and drying properly. Verified proper operation and showed customer. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Charlotte, North Carolina 28209
Jeff L.
Job Details:
11/03/2023
Icemaker will fill with water but will not dump unless you hit the reset button and manually dump it damp sensor on icemaker is bad going to replace icemaker.Part#W11546935; ordrng 1 W11546935 (Ice maker)
We serviced a
WHIRLPOOL FREEZER
Model JBZFL18IGX10
Near Charlotte, North Carolina 28209
Jeff L.
Job Details:
11/03/2023
At the time of visit freezer side was cooling the icemaker drawer did have a over temp warning light on but I assume thats from it not calling earlier but at this time its cooling light Cerrone no fault codes the compressor is normal sounding the complaint also was it runs a lot but this is a big built-in refrigerator it has a lot of area to remove it from so I would say it runs a good bit
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Mansfield, Connecticut 06268
Amanda R.
Job Details:
11/03/2023
It wasen't untill I replaced the drum that I found the drum had damaged the left side panel causing it to bulge out and it needs to be replaced ; ordrng 1 W11233548 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAW00
Near Ellington, Connecticut 06029
Gary V.
Job Details:
11/03/2023
"Inspected and found both ff and freezer modules broken, quoted and he will call. Trip fee collected by office."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Linwood, North Carolina 27299
Vincent O.
Job Details:
11/03/2023
Found evap fan weak causing drain to ice over and clog port to RC. Order and replace evap fan. ; ordrng 1 W11369036 (Fan)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
11/03/2023
Dishwasher not starting giving F8E4 found water in drip pan. Found water mine dripping where it connects to valve. Was able to secure and run self test all checks ok. Customers water at 138 recommend lowering to 120.if problem continues customer will need to replace supply line.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
11/03/2023
"Customer complained unit not heating. Took unit down, no visible signs of thermal damage. Found cap good, high voltage transformer good. Found magnetron bad, also diode. Ordering mag, diode and mag thermostat , scheduled return call for 11-8-23 am ; ordrng 1 W11256462 (Diode) and 1 W11391712 (Magnatron) and 1 W10832024 (Mag thermostat)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
11/03/2023
Needs left slide received right. Part number looked correct will reorder. ; ordrng 1 W11131365 (Slide drwr)
We serviced a
FRIGIDAIRE WASHER
Model EFLS627VIW
Near Chicopee, Massachusetts 01013
Chris B.
Job Details:
11/03/2023
Complaint that the washer keeps running and wont stop. Customer mentioned that they did a regular cycle and forgot to turn on the water valves and since then it gave issues. Found washer stuck on drain cycle. Hard reset and diagnostic cycle test was done. Found excess of suds buildup. Clear all and pressure hose and unit running normal. Collected for minor repairs.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model EW23BC71IS1
Near Chicopee, Massachusetts 01013
Chris B.
Job Details:
11/03/2023
Complaint that the unit is not cooling properly. Found ice buildup in the freezer side. Bad heating element and Bimetal. Found bad touch pad and couldnt run diagnostics. Quoted parts and labor. Customer will not fix the unit. Call Tenet 413-686-6251. Ayshia if returning. Trip fee already collected.
We serviced a
MAYTAG DRYER
Model MCG8000AWQ
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
11/03/2023
Customer complained unit not starting. Found belt broken. Repaired and unit now spinning and heating. Verified proper operation. ; used 1 341241 (BELT) from stock
We serviced a
MAYTAG M/W OTR
Model MMV4205FZ3
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
11/03/2023
Customer has a broken door. Quoted 486.27 customer wanted to wait. Saved quote. Collected trip fee
We serviced a
GE MICROWAVE
Model XXXXXXXX
Near Suffield, Connecticut 06078
Gary V.
Job Details:
11/03/2023
Customer canceled at door.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJB0
Near Wrentham, Massachusetts 02093
Aimee Z.
Job Details:
11/03/2023
Tested power at block No powerFound switch above dishwasher shut power off to dishwasher Tested fill washed and drained
We serviced a
KITCHEN AID DISHWASHER
Model KDTE104ESS3
Near Wrentham, Massachusetts 02093
Aimee Z.
Job Details:
11/03/2023
"Not draining sucked water out Dropped drain pump and clean, drain once Found installed cut hose and added a rubber piece to install on sink.Found clogged . Cleared and tested complete"
We serviced a
WHIRLPOOL WASHER
Model WTW804DW4
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
11/03/2023
Error code f5e1. Lid lockFound the lid latch open and closes never engages Replace with ts and tested completeCust pad over phone with office trip fee of 129.00; used 1 W10810403 (Latch) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
11/03/2023
Installed new panel tan calibration then self test all checks ok. Belt squeaking.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
11/03/2023
Water still randomly dripping from under dispenser flap. Purged water out of dispenser and cucled and filled icemaker. Found no leaks. Called tech supports and the last recommendation is to replaced dispenser. ; ordrng 1 W11572058 (Dispenser)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Springfield, Massachusetts 01107
Chris B.
Job Details:
11/03/2023
Replaced all parts and doors sealing properly. Mentioned to the customer to give it a few days so gaskets set in tighter.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Shrewsbury, Massachusetts 01545
Aimee Z.
Job Details:
11/03/2023
Arrived at house young daughter at house says were using cook top and cooking oven top is hotExplained I was here to put new oven Cntrl in . Daughter say my mom said you cancelled and wasnt coming today.Called office there going to call Cust and re scheduleAlso advised the daughter some on 18 needs to be at house and not to use cook top before day of service.Cant be hot
We serviced a
MAYTAG DRYER
Model PYGT244AWW
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
11/03/2023
Customer complained of banging knocking noise. Found blower wheel broken. Ordering blower wheel. Scheduled return call for 11-9-23 pm; ordrng 1 W11497304 (Blower wheel)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
11/02/2023
Tested and found water leaking from underneath when dispenser in activated. Unable to determine exactly where leak is coming from due to proximity to floor. Unit is built-in and will need to be pulled out. Will require two techs and 2 time frames. Requesting P&A for valve and water lines as well as extra tech and time.; rqstng P&A on 1 W11243758 (Valve) and 1 W11212166 (Tube) and 1 W11565275 (Tube) and 1 W11533506 (Tube) and 2 WP2300868 (Fitting)s and 1 2Xtime (2X time) and 1 2techs (2 techs)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near East Longmeadow, Massachusetts 01028
Gary V.
Job Details:
11/02/2023
"Inspected and found door glass trim peeling off door, needs front door glass assy, will submit estimate and call with return date.; rqstng P&A on 1 W11176456 (Outer door glass assy) and 1 W11178521 (Name plate)"
We serviced a
GE OVEN
Model P2S975SEP3SS
Near East Longmeadow, Massachusetts 01028
Gary V.
Job Details:
11/02/2023
"Inspected and found oven control no longer sending proper voltage for bake, bake element tested fine. Quoted and they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
11/02/2023
"Found really heavy frost on freezer evaporator. Initiated forced defrost and heater came on and also checked for continuity which checked ok. Will need a new main board. ; ordrng 1 WPW10675033 (Board, control) and 1 W11661208 (Cover, sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Somers, Connecticut 06071
Gary V.
Job Details:
11/02/2023
"Installed bin and bin parts, tested fine."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/02/2023
"Installed new acu and cycled to temp, tested fine."
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near East Windsor, Connecticut 06088
Gary V.
Job Details:
11/02/2023
"Inspected and found lower roller clip broken, will order and return.; ordrng 1 WP90296 (Clip)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS03
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
11/02/2023
"Inspected and found panel allowing microwave selections , but when supposed to turn on it does nothing and wont time down or cook, quoted and they will call."
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, Massachusetts 01103
Roger R.
Job Details:
11/02/2023
Installed new main board and checked unit. All checks okay.. ; dspstn on spec-tagged invntry: 1 W11616491 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, North Carolina 28206
Jeff L.
Job Details:
11/02/2023
Found low side line in back of fridge rattling up against the frame readjusted the line noise and vibration went away. Put the defrost heater on as well
We serviced a
AMANA COOKTOP
Model AKS3040SS
Near Charlotte, North Carolina 28205
Jeff L.
Job Details:
11/02/2023
Drilled out holes on back of burners so I could mount the new ignitors. Replaced ignitors unit ran and checked okCall complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Douglas, Massachusetts 01516
Aimee Z.
Job Details:
11/02/2023
Installed new ui ad tested completeLast key pad had broken clips damage returning to office
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
11/02/2023
Retuned to install new Ui installed part and verified proper operation. Showed customer unit working.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
11/02/2023
Came to install new glass and handle for customer previous tech ordered parts for. Installed glass door handle and screws. Took picture of new door completed and showed customer. Verified proper operation.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
11/02/2023
"Customer complained unit making knocks nosie. Ran unit with customer and no noise present. Customer showed video of sound but couldnt make out what noise was and wants loud enough out of ordinary sounds. Took unit apart and checked belt, belt pully, and both drum rollers installed in last call. All check ok. Took off back of unit and checked blower wheel , wheel in place not off balance and nothing in housing. Ran unit after reassembled and ran with clothes in unit no noise heard,called tech line while letting unit run. Ran unit for 15 Minutes and unit didnt make any noise out of normal operation, customer was behind me in kitchen while doing this. Informed tech line of findings and saturation. Tech-line said it could be the belt the way the unit is designed , checked outside vent and top vent flap on homes outside vent and found debris keeping top flap slightly open. Temperature change from cold could cause dryer drive belt to make noise going through idle pulley until heating up. Informed customer of tech-line information. Unit is working as designed. Sr#7737699635."
We serviced a
WHIRLPOOL OVEN
Model WOED5030LZ00
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
11/02/2023
Customer complained of dents on handle. Replaced from pre id ts. Reassembled took pictures and showed customer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Denver, North Carolina 28037
Ryan S.
Job Details:
11/02/2023
"Customer complained unit not running , unit was a new build and customer had only been in home a few days . Found wires to plug loose.ran unit and unit now working properly.,verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
11/02/2023
Complaint not cooling in either zone. I found compressor is locked up r134 inverter had 3 flashes accompanied by 4 flashes. ; ordrng 1 2xtime (2xtime) and 1 W10832994 (Compresser) and 1 W11580434 (Valve) and 1 WPW10143759 (FILTER DRIER UV)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302EBS03
Near West Springfield, Massachusetts 01089
Chris B.
Job Details:
11/02/2023
Replaced part and unit working normal. Great seal on all doors.
We serviced a
GE REFRIGERATOR
Model GFE28GMKBES
Near Westfield, Massachusetts 01085
Chris B.
Job Details:
11/02/2023
Complaint that the ff section is not cooling properly. Found no steady voltage reading to the evaporator fan. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 WR60X26866 (Evap Fan) and 1 WR55X38248 (Control Board)
We serviced a
WHIRLPOOL DRYER
Model MGD6630HW1
Near Southampton, Massachusetts 01073
Chris B.
Job Details:
11/02/2023
Complaint that the unit is turning off after 15 seconds. Came into the house to look at the unit. Mentioned to the customer that the office quoted them $129.00 to diagnose the problem and they are aware of it. Customer asked me before doing any diagnostic what would the price range be without looking at the dryer and I mentioned that to be able to find a problem with the unit I first have to open the unit up to verify which component needs serviced and will be quoted for parts and labor and the 129.00 will be waive but if not then the trip fee will be collected. Customer still wanted a quote without looking at the unit. Came into the house but customer didnt want to pay the trip fee so I couldnt verify the problem with that dryer.
We serviced a
WHIRLPOOL RANGE
Model AER6303MFS2
Near Holyoke, Massachusetts 01040
Chris B.
Job Details:
11/02/2023
Complaint that the units oven is not turning on. Found that the touch pad no responding half of the buttons. Will order parts for a return trip. Verified proper voltage to the unit 240v present but buttons on the left and right not responding nor the start button either. Will order parts for a return visit.; rqstng P&A on 1 W11536794 (Control Board)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Holyoke, Massachusetts 01040
Chris B.
Job Details:
11/02/2023
"Complaint that the unit is tripping the breaker panel when plugged in. Found wiring installed incorrect and loose on the plug, adjusted the connections and tighten all screws. Found no issues with the dryer. No error codes present."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Easthampton, Massachusetts 01027
Chris B.
Job Details:
11/02/2023
Complaint that the unit is not cycling through correctly. Found unit heavily clogged with some black gunk and transmission is starting to fail. Spin cycle is rough. Quoted parts and labor but customer
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Charlotte, North Carolina 28212
Jeff L.
Job Details:
11/02/2023
Found control board totally burnt up unit was tripping breaker and would not operate customer has decided to get a new unit she didnt even want the quote
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, North Carolina 28227
Jeff L.
Job Details:
11/02/2023
Left part on front porch took picture also took picture of addressCall complete
We serviced a
SAMSUNG DRYER
Model DV45H7000EWA2
Near East Hartford, Connecticut 06118
Chuck M.
Job Details:
11/02/2023
Customer complaint is that dryer is noisy and it is the same issue as 3 months ago. Inspected and found rollers soft and flexing. With heat it progresses. ; ordrng 1 Desamkit (Repair kit)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Sutton, Massachusetts 01590
Aimee Z.
Job Details:
11/02/2023
"Installed water valve and drain pu,p hose that was ordered. Ran a calibration cycle with lid up.Found splashing back wall seems when in spin splashing leveled tub.Checked leak new hose and valves no drips"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EBS2
Near Northbridge, Massachusetts 01534
Aimee Z.
Job Details:
11/02/2023
"Iratic start says open close door Needs new door switches and upper bracket; ordrng 1 W10727360 (Door switch) and 1 W10269458 (Door switch) and 1 WP8206419 (Bracket) and 1 W10211974 (Door switces), states that autho needed"
We serviced a
KITCHENAID TRIO CD
Model KRFC300ESS09
Near Grafton, Massachusetts 01519
Angel R.
Job Details:
11/02/2023
"Installed new damper, tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGB00
Near China Grove, North Carolina 28023
Vincent O.
Job Details:
11/02/2023
Found broken wire at door hinge area causing no ice. Unit will need door. Provided estimate to customer for repair. Customer does not wish to repair.
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Hartford, Connecticut 06120
Chuck M.
Job Details:
11/02/2023
Customer complaint is that washer is not spinning. Ran spin cycle and washer just agitated in 1 direction. Ordered actuator and gear case. ; ordrng 1 W11614637 (Actuator) and 1 W11665996 (Gear Case)
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Hartford, Connecticut 06120
Chuck M.
Job Details:
11/02/2023
Customer complaint is that wash light was on and washer was not working. Ran diagnostics and found no error codes. Ran manual test and normal cycle successfully. Washer checked ok.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFS2853AF0
Near Shrewsbury, Massachusetts 01545
Angel R.
Job Details:
11/02/2023
"Installed new valve IM and performed fill and harvest test. No leaks, tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2258FEZ07
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
11/02/2023
Arrived and refrigerator cooling was off. Set to recommended. Installed evaporator fan motor and tested. Fan is running. Unit is cooling. Advised customer to allow time for unit to reach proper temperature.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Worcester, Massachusetts 01605
Angel R.
Job Details:
11/02/2023
"Found knob missing and timer broken, quoted customer on parts and labor and she said she will have her maintenance man do the job as she is on fixed income."
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model MVW7230HW1
Near Holden, Massachusetts 01520
Angel R.
Job Details:
11/02/2023
"Adjusted all 4 legs, checked under washplate for items and found just a few Pennies. Ran calibration and checked for error codes found none. Customer is not on well water and water flow through valve checks out ok. Ran a diagnostics cycle, tested ok. Customer showed proof of purchase from Percys from June-2023."
We serviced a
WHIRLPOOL DRYER
Model WED500CMW0
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
11/02/2023
Found unit has been dropped causing misalignment and blower to rub. Unit will need full rebuild to repair. Advised customer to contact distributor for replacement if possible. ; rqstng P&A on 1 8533643 (Cabinet) and 1 W10806345 (Panel) and 1 W10828905 (Bulkhead) and 1 WP8577230 (Housing) and 1 W10801999 (Wheel) and 1 W10641295 (Bracket) and 1 2XEXTRA (2XEXTRA)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Troutman, North Carolina 28166
Vincent O.
Job Details:
11/02/2023
Found unit continuously draining. Found f3e1 pressure system fault. Checked and found kink in pressure hose. Removed kink. Tested and verified proper operation. All functions check ok.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Davidson, North Carolina 28036
Vincent O.
Job Details:
11/02/2023
No problem found with unit. Door ajar alarm activates and sounds after door open 5min. And repeats every 2min. Unit is working as designed. Customer expected alarm to be louder and more frequent.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
11/02/2023
Found unit working at this time. Spoke with tech line. Ran diagnostics on all components. No issues found. Customer provided video of issue. Says unit begins making whirling noise before issue begins. Sounds like evap fan. Tech line suggests fan is most likely. Order and replace evap fan.; ordrng 1 W11578030 (Evap fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Charlotte, North Carolina 28262
Vincent O.
Job Details:
11/02/2023
Found compressor running fine. Loud hiss from evap. No Freon. Order and replace evap. ; ordrng 1 W11578004 (Evap)
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
11/02/2023
Installed new lid and hinges. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Woodstock, Connecticut 06282
Amanda R.
Job Details:
11/02/2023
The detergent dispenser clogged with powered detergent water overflowed when filling cleared soap build up and explained only to put powered detergent in basket