"Inspector and found condenser fan motor not running, will order the part and return to replace.; ordrng 1 EAU65058502 (Cond fan motor)"

Complaint dishwasher will not wash dishes no longer making the sound of rushing water inside of the dishwasher. I found error code F4E3 . I also found error code F7E1. Motor failure incoming water below threshold temperature. Unit will need a motor to repair customer declined repair today is going to replace dishwasher.

Upon arrival water and power to home was cut off. Could not do diagnosis at this time. Cx will reach out to reschedule.

Unit bouncy and making loud abnormal noise. Could not remove Washplate. Ordering necessary parts for repair.; ordrng 1 W10752283 (Washplate) and 1 W11551646 (Spanned nut) and 1 W11130362 (Suspension rods) and 1 W11513244 (Basket) and 1 W11449840 (Gearcase) and 1 W11481722 (Actuator) and 1 W10721967 (Cam kit) and 1 W11283592 (Motor)

Cx changed his mind when I arrived and said Che does not want to invest any more into unit.

"Heated both oven to 350 degrees. Nothing abnormal occurred. Could not reproduce issue during visit, unit working as designed."

Replaced thermostat tested found L1 to oven has 124.8 V but the L2 side of line has no voltage to the oven customer needs electrical repair which is not part of the oven. Job complete I do not have the core. AZ changed the control and took the Core with her.

"Customer states lid is cracking Confirmed complaint,found lid cracked at both hinges, need to order and replace.Monday AM return ; ordrng 1 W11404468 (Lid)"

Replaced glass door and range working normal.

"Replaced broken harness & clip from truck stock retested all ok if the washer gets stuck in drain while empty we should preorder the control as it took over 20 minutes to stop drain after parts were installed even after checking to be sure the pressure switch hose was clear of water and or restrictions part number W11627413; used 1 W11643701 (HARNESS LOWER), and 1 W11284522 (CLIP) from stock"

"1009 fairway green laneDrain pump none responsive, replaced and tested. Unit working as designed.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

"Unit dispenses water but not to ice maker, removed water line to see if water would come to ice maker, it did not. Water valve just hums. ; ordrng 1 WPW10341320 (Water valve)"

"Installed new part, unit working as designed."

"Checked over unit and found pan filling with water and over flowing every day, checked defrost and unit had perfect frost pattern and is defrosting normally checked water lines and found water filter dripping water into pan causing it to over flow. Removed filter and found rings bad and leaking unit needs new filter to stop leaking issue customer will get one and will be all set"

"Complaint that theres an error code F5E2, F5E3, F2E1. Found bad lid lock and wash plate and gear case stripped out. Found heavy oil leak on the bottom. Will order all parts for a return visit.; ordrng 1 W11393685 (Gear Case) and 1 W10752283 (Wash Plate) and 1 W10734521 (Clutch) and 1 W10909670 (Spanner Nut) and 1 W10752187 (Screw) and 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W10752189 (Screw) and 1 W10810403 (Lid Lock) and 1 2xFrameJob (2x Frame Job) and 1 W10754448 (Clutch)"

Complaint that the touch panel is not responding and falling off the panel. Found bad touch panel. Will order part for a return visit.; ordrng 1 W11367339 (Touch Panel)

I replaced timer is now heating perfectly fine across all cycles and Settings. No further issues found with dryer at this time.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER

"Concern is odor when turning bake on, found surface igniters and bake igniter out of alignment, adjusted and cycled, tested fine now."

"Tech line Sr#7740308951, inspected and found ice maker overfilling and leaking water into ice bin, also found condensation building up on top freezer door gasket, spoke with techline and they advised installing freezer door gasket kit. Will order parts and call for return date.; ordrng 1 W11482383 (Inlet valve) and 1 W11658802 (Ice maker) and 2 W11159728 (Gasket)s"

"Inspected and found drain hose thru cabinets clogged, customer going to fix himself."

"Stacked unit in closet. Rumbling noise when tumbling.Support definitely worn, with age would repair lace supports, idler and belt. Unit would need to be pulled down or need second technician. Washer is also being looked at.Quoted for supports, idler , belt and labor. Denied. Collected for service call only, second appliance."

"Ck unit upon arrival and found F7E1 error code replace actuator and same issue. Replace capacitor and ran calibration and unit now operating to manufacturers specs specs ; used 1 W11395618 (Capacitor), and 1 W10913953 (Actuator) from stock"

Checked unit comp does not stay operating control keeps pulsating tried going into diagnostic would not go into it ordering ui and control; ordrng 1 W11636543 (Ui) and 1 W11224256 (Control)

Checked unit found springs stretched out also found gearcase is starting to leak oil gave cust estimate for gearcase drive and springs

Checked unit found unit is not getting cold water to unit from house valve cust must have this remedied have informed cust cust instruct is fullfilled

Checked unit no response on console control getting 120 volts no response on panel could not get into diagnostics gave cust estimate for control and console

Installed new knob and timer assembly ran cycled and unit is now cycling and working to proper specs

"Installed drain pump and lid latch, tested fine.; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP and 1 W11700916 DOOR LOCK"

"Inspected and found tub inundated with suds, customer accidentally filled dispenser with rinse aid, flushed unit out and no longer leaking."

"Called 3timex customer sounds like somebody answers the phone, but I cannot hear anyone speaking. Tenant let me in the entryway still, no one answers the door took pictures. Hopefully the customer will call back.I tagged the door once inside apt I discovered that the appliance is a washer not a dryer unable to reach customer again.. customer needs to have a new work order created for the washing machine. If in fact thats what needs repairs. Unable to reach. Customer work order created incorrectly."

Repaired brake in dishwasher harness to fill valve from float assembly tested all ok now dishwasher is working fine

Installed new control and harness ran unit threw a diagnostics cycle and unit went thew properly. Ran a wash and drain cycle unit is now coming on and working to specs

"Removed old compressor and Installed new with new drier and couplers replaced inverter and filled freezer with r600, let unit run and found machine frosting up and working properly. Advised customer to give unit 24hrs so temps can regulate and make sure its ok; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV PROCES"

"Replaced inlet assembly and ran u it threw a test cycle 4 times filling and washing, unit is now filling to proper level and all functions are working to proper specs"

"Unit is under 1yr wp warranty per service bench. Cold water valve is not working. Filter clogged with sediment, was able to clear and unit completed diagnostic cycle. Explained to customer that this visit is covered,but if reoccurring sediment issues they would not be covered and sediment could damage the valve."

Complaint units clothes are not drying. On arrival I found that the unit has a vent restriction. Pulled the vent off the back of unit and water was in vent. Dryer heated and turned properly but is not venting. No other issues found.

Complaint unit is making noise when ice maker fills. On arrival I found that ice maker did not test functional. Ordering valve ice maker and reservoir for repair. Please let customer know when we can return.; ordrng 1 W11548535 (Valve) and 1 W11706229 (Reservoir) and 1 W11548540 (Ice maker)

Complaint units light is not on. Need bulb in microwave for repair. Do not need transformer. Please let customer know when we can return.; O-emld tckt

Loose connection at terminal box. Corrected and tested unit. All checks fine. Before I left the unit beeped as if it lost power again. Advised customer to check electrical.

Ck unit upon arrival and found unit half fill with water use containers provided by customer to take out out and tilt unit and found harness dislodge. Correction harness issue unit is located in a very tight spot . Correct harness issue and secure harness and ran drain and spin and unit drains all the water. Ran quick cycle and unit fills and agitate cancel cycle and unit is now operating to manufacturers specs

Ck unit upon arrival and found left rear burner has a lot of debris which is causing unit to have a much longer delay with lighting. Screws would need to be drill out to replace burner inform customer I would need to order burner cap and screws but customer insisted he would call back for Cap in the Near future he just wanted the oven fix because I had the oven parts at the moment. Install ignitor and advance cycle and unit is now operating to manufacturers specs ; used 1 12400035 (Ignitor) from stock

Ck unit and found F9E1 error Code Long drain error. Ran diagnostic and found drain pump struggling to pump remove pump and found no object or garments in pump. Install pump from truck stock and fill unit with water and activate drain cycle and unit operating to manufacturers specs ; used 1 W10876600 (Pump) from stock

Complaint unit is making loud clicking noise. Found on arrival that damper is loud in fridge ordering damper for repair. Please let customer know when we can return.; ordrng 1 WPW10479155 (Damper)

"Came ti install parts ordered by previous tech. Installed new control and harness.installed parts and ran service diagnostics test mode. Valves work, pump works , agitate and spin works. Verified proper operation."

Complaint unit is not making ice. On arrival found that ice maker would not harvest. Tested compressor and it tested functional. Also temperatures in fridge were normal. Used stock ice maker for replacement. Tested after installation and ice maker tested fine. No other issues found.; used 1 W11700250 () from stock

"Unit checks fine, clogged drain line, took pics, new drain hooked up to old drain line. Advised customer of repair needed. Unit tests fine"

Unit needs new side panel. Pushed panel back to prevent further damage. Unit runs fine now.; ordrng 1 W11233548 (Side panel.)

Tested washer and ran diagnostics. No stored error codes. Ran diagnostics cycle and control calibration. All completed correctly. Asked customer to show me what cycle and options she was using. Found that she was not selecting fabric softener option. Instructed customer on using controls and options. Explained that softener option has to be selected when using softener. Washer operating as designed. I-n-I now fulfilled.

Unit needs ice maker fill tube extension. Current tube to short. Water missing icemaker and causing water to leak in freezer. Cleared ice and turned off icemaker. ; ordrng 1 W11750811 (Extension)

Replaced led. Control not needed.

"Aju75152602Customer states water trickle is then washer stops.Confirmed complaint, removed water lines confirmed pressure coming in is okay, screen filters are cleared, need to order and replace inlet valve.; rqstng P&A on 1 Aju75152602 (Water valve)"

Replaced motor and blower. Unit tests fine.

"Complaint temp is off have to play w with temps to cook okish I found temps are as follows 349.. 365, 338,366,..376,348, 356,354,360 I found temperature started out great and then started jumping sporadically unit will need a main control to fix temperature sensor tested fine at room temperature +3? or -3? accuracy Customer is going to try a couple things first. Fix it they will call us back."

"7740308131 whirlpool file number complaint refrigerator making a grinding noise not making enough ice to keep up with demand water dripping from ice dispenser. Have to keep a paper towel down to absorb drips on dispenser area. I found grinding noise was caused by customers microwave. The fan motor will not turn off on microwave. Customer has a short advised them to unplug the microwave cause of grinding noise. Found moisture on dispenser could be caused by ice cubes getting stuck in the door or due to, several other factors verified freezer temps are -2 and fresh food temperature is 38.9? freezer is set at zero fresh food section at 37. I reset power at breaker panel also discovered refrigerator is not on a dedicated breaker entire kitchen is on the same breaker as the refrigerator. I filled ice chute with about 8 ounces of water and no leakage occurred. I filled continually with approximately 16 to 20 ounces of water and it started leaking normal door flap is creating a tight seal. Found upper gasket on door flap was installed backwards installed it properly and straight no additional issues found"

Complaint no lights on user interface no water will dispense from door either. I found mocks connector attaching to the back of the user interface. Main power connector was unplugged slightly causing customers issue. No broken wiring found left door with customer. Did not need to install new door.

"Returned to install parts order. Installed capacitor, diode and hv transformer. Verified proper operation"

Find unit was leaking water from icemaker found sleeve on fill tube was not incorrect position correct position. Fill tube now working as designed verified proper operation.

"Customer complained of rattling knocking noise. Showed multiple videos of noise during agitation. Inspected under unit, noting under unit. Slider ok. Noticed rotor loose and even when tightened makes noise. Found gearcase shaft slipped causing noise. Ordering gear case. Wash plate and rotor. Informed customer office will call after authorization and parts come in. ; ordrng 1 W11449841 (Gearcase) and 1 W11260238 (Rotor) and 1 2xtimeframe (2xtimeframe) and 1 W11510461 (Wash plate), states that autho needed"

"Disassembled door, removed and replaced control and console. Reassembled, tested, dishwasher now operating properly."

Removed mullion and left refrigerator door gasket. Replaced gasket and mullion. Used heat gun to form gasket and ensured proper seal. All operating properly. Customer pointed out tab on right door gasket now has hole. Ordering right door gasket. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11456682 (Door gasket)

Checked and tested door. Found no issues with racks or slide rails. Door gasket in good condition. Found condensation on top of freezer door. Installed auxiliary gaskets on freezer door per service matters video.; used 2 W11159728 (Gasket) from stock

Checked and found refrigerator LED module dim and some out. Pantry and freezer lights operating properly. Ordering module. Checked part availability and scheduled return for 11/15 AM ; ordrng 1 W11527432 (LED module)

"Removed and replaced main control and user interface. Programmed control for correct model. Ran diagnostics, all functions checked good."

Complaint unit has condensation building up on top of freezer gasket. Used truck stock to add gasket behind original freezer gasket to create better seal so condensation doesnt come back. No other issues found.; used 2 W11159728 (GASKET) from stock

I replaced previously ordered main control latch and ui I performed a control Dlms calibration I performed a quick wash cycle before departure and everything is working properly.; dspstn on spec-tagged invntry: 1 W11700916 DOOR LOCK

"Customer complained unit stinks after use. Took drum out and didnt find anything under drum. Unit working as designed otherwise. I customer to use clean wash cycle. He says he does. Informed him nothing was under tub and issue must be with water in home, he said he has a filter system and explained that unit doesnt have any buildup under inner basket or tub and issue cant be washer itself. Informed him he will be charged trip fee if called again for same issue."

Customer complained unit starting by itself. Found unit was draining was noise he heard. Found ui keypad intermittently non responsive and could not it to go in service diagnostics. Ordering control board. Schedule return call for 11-18 am. ; ordrng 1 W11637583 (Control)

"Customer complained left side refrigerator. Door would not close properly and pointed towards Mullan found Mullan was not connected on the top slide was able to remove and install it properly doors closing as designed. Left pre-deed gasket with customer. Mullion popped off as o was leaving, issue is mount on door. Ordering left side ref door and mullion. Informed customer door will be shipped to home . Informed customer to Inspect part for damage and call office to schedule return call . ; ordrng 1 W11435344 (Door) and 1 WP12722815AP (Mullion), dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET"

Customer complain unit icemaker is not working and icemaker. Service test found air. E2 ran harvest harvest would not complete. Ran icemaker field test icemaker filled with water replace icemaker from ts. Harvest harvest completed ran icemaker fill icemaker filled with water verified proper operation.; used 1 W11658802 (ICE MAKER) from stock

Complaint plastics on top shelf have broken. Cannot put any wheat or anything heavy on shelf. I found complete true advised customer to contact manufacture as manufacturer views shelving units bins as cosmetics items. Customer stated she has an extended warranty that covers cosmetics advised that she contact them as well. part number for shelf is. W10887818

"Two point ice ban is stuck cannot remove ice bin isnt taking any ice. I found icemaker was turned off, causing it not to make any ice. Found ice bin was stuck. Customers are in there. And do not have the physical strength to unstick ice spin to remove as it was installed crookedly customer also almost closed of a rubbing noise. Rubbing noise is the gasket on the refrigerator door gripping on the hinge side like it is supposed to nothing to fix. It is designed that way."

Complaint dishwasher will not wash will not dissolve detergent fully 4-3 wash motor failure error 7-1 incoming water temperature below threshold to cold at start of cycle. error I found motor failed I replaced sump assembly. Cleared codes ran diagnostics cycle no further issues found.

"Unit running but not heating. Pulled out on arrival, vent disconnected. Open heating element. Quoted for element/labor, accepted. Replaced element and unit heating properly. Had to climb over unit to reinstall vent, small dent in top of unit resulted. Showed customer who was fine with it. Moved unit back into position and functioning fine. Showed customer that unit is heating.Collected in full via check; used 1 WP3387747 (ELEMENT) from stock"

"Built in single oven. Unit is getting intermittent F6e1, over temperature error. Verified fault in diagnostics.Ordering control and thermal probe. 2x time to pull out oven and replace parts. Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 W11179310 (Control) and 1 W10859573 (Sensor), ordrng 1 2xtime (2x time), states that autho needed"

"Customer complaint of not cooling properly, getting frost, complaint of feeling cool air coming out of rf, door not sealing because flap not in position, flap not secured on lower section of rf door, reseated flap and added screw as it did not have one. Door is sealing properly. Frost built up on evap, verified defrost working in diagnostics, thermistors and damper operating. steamed clear build up and air vents. Verified air flow to rf. Also build up of moldy water under deli drawer, cleared."

Inner door Miss formed looks to hit frame early order liber door; ordrng 1 WP9761344 (Liner)

"Inspected and found coupler broken, Gearcase is worn out along with clutch jamming coupler causing it to break, quoted for Gearcase replacement and she not going to repair, too costly.; dspstn on spec-tagged invntry: 1 285753A DRIVE COUPLING and 1 WP8318084 DOOR/LID SWITCH"

"Inspected and found Gearcase worn out, quoted and he will call if wants repaired."

"Could not reproduce issue during visit, ran thru service mode testing all components. left voicemail informing cx to record sounds next time. Unit working as designed."

Arrived and found display board with defective LEDs causing a garbled display. Unit needs new display board. ; ordrng 1 DG07-01005A (display board)

Arrived and found FZ evap frozen over as described in previous notes and customer complaint description. Contacted manufacturer and we found a broken wire to the defrost sensor somewhere within the cabinet. SR # listed below and provided to customer. SR #7740307860

Arrived and customer turned down service at the door.

"Arrived and found customer had moved unit into the middle of kitchen (no hook ups to test). Found belt broken, customer moved unit back and tested fine. ; used 1 4392065 (DRYER REPAIR KIT) from stock"

"Arrived and found unit with no power and nonresponsive, reapplied power at the breaker and microwave ran and heated fine for about 45seconds, after that error code F9E0 (miswire) appeared in the display and cut all major operations. Contacted tech support and we verified proper voltage through the power supply board. Unit needs new UI and appliance manager. SR #7740304636; ordrng 1 W11448962 (Appliance manger) and 1 W11600625 (UI console) and 1 123789 (2nd tech)"

Checked unit found pulley on motor broken motor is covered to 10 years would also need blower wheel and dryer repair kit; ordrng 1 279827 (Motor)

"Customer states unit gets off balance every load. Confirmed complaint, tested suspension rods found very worn out. Basket bouncing badly when pressed need to order set of 4 and replace all; rqstng P&A on 4 DC97-16350U (Suspension rod)s"

"Customer states ice and water buildup on bottom of fresh food compartment Confirmed complaint, removed shelving unit and Evap cover, found debris blocking drain, cleared and tested with water, flow is okay now, did also notice customer was missing water filter cap w11220375 and asked to contact whirlpool for possible replacement"

Complaint things are freezing in the fresh food section Tested temperature sensors in diagnostics tested ok the damper is not closing properly causing things to freezer when set on the higher temperature I just hums and does not close order part. ; ordrng 1 WPW10196393 (Damper fresh food section)

"Arrived and found valve underneath sink closed, opened and tested fine."

Checked unit agree motor working normally no problem found advised cust to empty out bucket frequently

"Ck unit upon arrival n arrival and found unit not draining and error code 39 Vent damper also found when unit is powering off relay with continuously click and unit would power on by it self submitted for P/A parts tentative ; ordrng 1 WH22X37840 (Main control) and 1 WH11X29539 (Drain pump) and 1 WH16X29509 (Vent damper), states that autho needed"

Ck unit upon arrival and found water leaking from valve when customer turn water back on order valve and tube from valve to filter housing ; ordrng 1 W11563296 (Water valve) and 1 W11162036 (Tube outlet) and 1 W11162040 (Tube)

Checked unit small side on front burner not getting voltage to burner ordering switch and burner putting into p/a; rqstng P&A on 1 WB30T10130 (Right front burner) and 1 WB24X25013 (Right front burner switch)

Ck unit upon arrival arrival and remove all old parts and install all new parts ran calibration and ran wash cycle and spin cycle and unit is now operating to manufacturers specs ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH

"Customers complained unit just stops. Find unit fill of water. Vacd water . Found harness damaged to pump. Tested voltage from board found board sending voltage when prompt, needs harness and pump. Also ordering lid lock due to damage to lid lock . Informed customer office will call when parts come in. ; ordrng 1 W11731988 (Harness) and 1 W11700916 (Lid lock) and 1 W10876600 (Pump)"

"Installed parts listed and cycled thru auto test, tested fine. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE"

"Customer owes 87.19. Collected money for service call and part. Charged 249.00. Deducted what was paid out of the labor and total was 87.19. Unit needs new latch. Not in my stock.k; ordrng 1 W11513248 (Latch), dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC"

"Arrived and adjusted doors to be level, tested fine."

"Arrived and installed new water valve, hooked up ice maker and tested water through both connections and leak is fixed. Allow 48h for a full ice bin. ; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"

Complaint microwave oven light is not working. Relay is constantly clicking when microwave oven door is opened when doors closed clicking stops found clicking as caused by the microwave. Appliance manager cannot smell any abnormal odors. Customer stated before issue occurred had an odor that would not go away whenever they would use the microwave. I everything for the microwave inverter result and heating to fix microwave. No issues with lower oven found. Customer stated he was able to use the microwave this morning and then it totally failed. Unit as a precaution due to odor that customer was experiencing. Office to call customer come in; ordrng 1 W11578579 (Harness) and 1 W10886919 (Bulb) and 1 W11578959 (Magnetron) and 1 W11188752 (Fuse) and 1 W11325787 (Control)