We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Belchertown, MA 01007
Roger R.
Job Details: 12/19/2023
"Found left front burner not regulating temperature due to a failed control. Replaced left front control and Checked, all okay. ; used 1 WP3149400 (INFINITE SWITCH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Springfield, MA 01109
Roger R.
Job Details: 12/19/2023
Found unit has a broken lid strike replaced all checks ok. ; used 1 W11457841 (STRIKE) from stock
We serviced a
LG WASHER
Model WM2016CW
Near Chicopee, MA 01013
Roger R.
Job Details: 12/19/2023
Installed new cold water valve assembly due to leaking from valve even when off
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Chicopee, MA 01013
Roger R.
Job Details: 12/19/2023
No ice production. Freezer at 8 to 10 degrees when set at -5 Unit will need a sealed system repair. Will order parts for compressor replacement. Due to cabinets in kitchen recommend second helper to move unit. Also right door needs to be adjusted. Complaint of a small dent in left refrigerator door. ; ordrng 1 W11614224 (Compressor) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11506621 (COUPLER 6 NK MS 00) and 1 W11504445 (COUPLER) and 1 W11506635 (COUPLER 6 NF MS SV) and 1 W11504447 (COUPLER 5/1.8 NR MS00) and 1 W11109499 (FILTER DRIER-TUBE R600a)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Plainfield, CT 06374
Amanda R.
Job Details: 12/19/2023
Replaced control operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Plainfield, CT 06374
Amanda R.
Job Details: 12/19/2023
"Ordered black gaskets need grey door gaskets ; rqstng P&A on 2 W10407212 (Gasket)s, states that autho needed"
We serviced a
LG WASHER
Model WM3770HVA
Near Hampton, CT 06247
Amanda R.
Job Details: 12/19/2023
Customer thought there was a 10 year warranty on unit no service needed
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KBS1
Near Coventry, CT 06238
Amanda R.
Job Details: 12/19/2023
Dispenser door not opening ran automatic test didnt pop door open ordering control and dispenser no error codes ; ordrng 1 W11412300 (Dispenser) and 1 W11629914 (Control)
We serviced a
KITCHENAID COOKTOP
Model KCES550HSS00
Near Waterbury, CT 06708
Jimmy R.
Job Details: 12/19/2023
"Checked over unit and found front cooktop burner switch bent and not sitting even with the rest, checked over switch and found infinite knob bent causing it to look out of line tried to straighten out switch shaft but same issue. Unit will need new infinite switch, bezel and switch plate advised when in we would call for return visit ; ordrng 1 W10853046 (Bezel) and 1 W10857622 (Infinite switch) and 1 W11302595 (Switch plate)"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Hartford, CT 06106
Chuck M.
Job Details: 12/19/2023
Customer complaint is that FF and Freezer door gaskets do not stay in place. Inspected and found section of gasket groves on liner are too wide for gaskets. Ordered new doors. ; ordrng 1 LW10680727 (dor-fip) and 1 LW10680730 (dor-fip) and 1 W11182143 (Badge)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Kershaw, SC 29067
Jonathan J.
Job Details: 12/19/2023
Complaint on time drive dryer will cut out after 10 minutes of operation and continue counting down. I found a duplicated complaint Im going to order a motor for overheating and a main control board.Blower wheel seized will need housing and associated parts as well. ; rqstng P&A on 1 W11525997 (Control) and 1 W10888146 (Housing) and 1 W11596046 (Seal) and 1 WP697772 (Blower wheel) and 3 WP489463 (Screw)s and 1 W11481730 (Bracket) and 1 W11549461 (Motor)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Kershaw, SC 29067
Jonathan J.
Job Details: 12/19/2023
I replace suspension rods tested operations. Performed a control board calibration cycle. No additional issues. Found with washing machine today. Unit is missing agitator cone cap. Upon arrival.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION
We serviced a
KITCHEN AID RANGE
Model KGRS505XSS05
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 12/19/2023
Customer smelled gas and gas company came and red tagged the valve. Turned on and tested burners and bake and broil and found all burners working properly. Customer said right front valve was hard to turn but now turning smoothly. Would recommend replacing the manifold.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 12/19/2023
Scrub brush leaking detergent spills over dispenser needs new. ; ordrng 1 W11416456 (Scrub brush)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 12/19/2023
Customers complaint is ice cream soft. Found refrigerator located in basement and the ambient temp is 55. Found the refrigerator set to recommended settings and compressor and fans were not running. Turned thermostat up and fans and compressor came on. Recommend putting refrigerator in a area where the temp is above 60 degrees and then monitor temp.
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Denver, NC 28037
Ryan S.
Job Details: 12/19/2023
"Retuned to install parts ordered installed orifice heads, holders and cap set for left front and left rear. Both burners igniting properly now. Verified proper operation and showed customer both burners igniting."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Denver, NC 28037
Ryan S.
Job Details: 12/19/2023
"Returned to install catch and door latch.,installed parts and door now closing properly. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hartford, CT 06112
Chuck M.
Job Details: 12/19/2023
Customer complaint is that washer is noisy intermittently. Ran diagnostics and found error codes F6e3 communication error between ACU and MCU. F7e9 locked rotor. Inspected and found screw to rotor came off. Inspected rotor and stator and all checked ok. Secured rotor screw. Washer checked ok.
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D2EAW00
Near Granby, CT 06060
Mike K.
Job Details: 12/19/2023
"Cs says it was making a loud noise the other night, next day it stopped, cooling fine.Compressor/fans running fine. Turned off and back on, thermostat looks to be responding fine. Manual damper operating fine with good air flow. Door seals good. Ic door sealing fin, no frost build up. Good frost pattern, cleaned out front of condenser coil, build up quite thick, not seeing flow from condenser fan but can hear it running. Pulled out unit and fan blade had come off. Attempted to reattach loose on assembly. Able to secure and motor is wobbly. Quoted for fan/motor. Denied. Collected for service call"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Broad Brook, CT 06016
Gary V.
Job Details: 12/19/2023
"Installed new shield and cycled, tested fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Charlotte, NC 28205
Jeff L.
Job Details: 12/19/2023
The closure is hitting the hinge when closing making a noise and there is resistance shutting the door need parts. The customer will call office when parts come in but please order partsCall complete; ordrng 1 W11212164 (Closure) and 1 W11240748 (Hinge)
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Charlotte, NC 28205
Jeff L.
Job Details: 12/19/2023
"The glass top is bowed on right hand side front. The unit is installed correctly its sitting all way down without restriction, glass needs to be replaced (see pics) office please have glass top drop shipped to customer. Have to pull cooktop and detach from blower (downdraft)Part#W1105514842xframe; ordrng 1 W11051484 (Glass) and 2 2 (2xframe)s"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Charlotte, NC 28205
Jeff L.
Job Details: 12/19/2023
This unit I diagnosed back in September by the notes it appears that Johnny and Rob Both have made attempts to finish this repair I was not sent with any parts so I assume the parts that I ordered were sent back due to the unavailability of the property management team. The parts are still needed that I ordered previously they are listed below. This ticket can be scheduled anytime Monday through Friday 8 to 5 apartment complex and vacant apartment office call when parts come inPart#W11565020Part#WP8557403; ordrng 1 W11565020 (Board) and 1 WP8557403 (Inlet thermistor)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Rock Hill, SC 29730
Mitch H.
Job Details: 12/19/2023
"Removed and replaced switch membrane, ACU, display control and sensor. Reassembled, tested, all functions and components operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUI95X15HZ
Near Charlotte, NC 28207
Jeff L.
Job Details: 12/19/2023
Put into service mode and found the recirculating pump not coming on and found a little corrosion on harness need to replace both customer rescheduled for 1-2-24 pm will be out of town for holidaysPart#W11542867Part#W11123917; ordrng 1 W11542867 (Recirculating pump) and 1 W11123917 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ04
Near Charlotte, NC 28273
Jeff L.
Job Details: 12/19/2023
Replaced parts ordered by previous tech unit ran and checked okCall complete
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Iron Station, NC 28080
Ryan S.
Job Details: 12/19/2023
"Customer complained unit was making noises and wasnt drying . Found heater working and proper voltage to unit. Found auto dry was having issue so ordering control board and thermistor. Also ordering motor and fan wheel cut to noise being part of motor had came loose and was rattling , the part of metal where to is mounted to the frame, the metal part that surrounds the shaft and keeps it mounted on the front. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 WP694089 (Fan wheel) and 1 279827 (Motor) and 1 W11561939 (Acu control) and 1 WP8577274 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Holyoke, MA 01040
Roger R.
Job Details: 12/19/2023
Found filter restriction causing no water dispenser or ice production. Recommended replacing filter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV996FDEM01
Near Northampton, MA 01062
Chris B.
Job Details: 12/19/2023
Complaint that the unit is not making ice. Ran diagnostic test for the ice maker side and called for water and ran through normal but found water buildup in the deli control board pocket causing unusual performance. Quoted parts and labor but customer will call Whirlpool for help on this issue. Collected trip fee.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near York, SC 29745
Mitch H.
Job Details: 12/19/2023
Checked and tested dishwasher. All functions test good. Followed same procedure recommended by tech line on tkt# 405102. Cleaned vent hole and removed some rinse aid. Advised customer of tech line recommendation.
We serviced a
FRIGIDAIRE DISHWASHER
Model n/a
Near East Windsor, CT 06016
Gary V.
Job Details: 12/19/2023
"Arrived and found unit with no model/serial tag, drain system for dishwasher runs thru underneath of cabinets and is completely clogged, took pic of debris I was able to get out. Advised customer if they want drain pump replaced they would need to find model/serial. Also advised customer we would not be able to clear the drain system that runs thru the cabinets."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Enfield, CT 06082
Gary V.
Job Details: 12/19/2023
"Inspected and found debris in sump not allowing for proper drain, cleared out and tested fine."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Northampton, MA 01060
Chris B.
Job Details: 12/19/2023
Complaint that the unit is making a rumbling noise. Found bad blower wheel. Replaced part and unit running normal. Mentioned to the customer the the venting is not secured properly and needs to be reinstalled again.; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
FRIGIDAIRE RANGE
Model FCRE3052ASJ
Near Bellingham, MA 02019
Aimee Z.
Job Details: 12/18/2023
Cust put new floor in and layed floor over feet to stove None assessable husband will have make so we can get behind stoveCalled office spoke Mike and rescheduled 12/26 pm
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Granby, MA 01033
Mike K.
Job Details: 12/18/2023
"Cs complaint of not draining or spinning. Unit unplugged/ water off on arrival. Plugged in and started drain and spin cycle. Unit drained and went into spin fine.F7e1 error only error in history, missing tachometer signal. Ran through self test fine. Cold water running through pure wash pro filter, flow isnt great, but completed without error.Ran quick wash through fill and into agitate. Cancelled and ran drain and spin, ran fine.Quoted for actuator assembly (contains tachometer) and labor. Explained about unbalanced loads. Unit did not fail in testing, could not replicate complaint.Did not do repair since isnt failing, collected for service call only"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Mount Holly, NC 28120
Ryan S.
Job Details: 12/18/2023
"Returned to install control board and sump assembly. Installed parts and reassembled unit. Ran unit to test function. Sump,still only getting 10-14v ac when running. Same voltage during test mode also. Tried calling tech line but tech line closed . Incoming voltage to unit and to board is 120v ac. Took off sump pump and sump pump is running just really slow and wont only 10-14v going to it. When plugged in 10-14 at sump, unplugged at sump 116v to harness at sump. At control when plugged in 10-14vac , when unplugged 116v at board pins. Ordering harness, since tech line unavailable. Informed customer office will call when part is available. ; ordrng 1 W11697034 (Harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Charlotte, NC 28211
Jeff L.
Job Details: 12/18/2023
Water is splattering into cup waterline has small hole In it. Also gonna cut the water pressure back a bit when come back to replace parts Rescheduled for 12-26-23 pmPart#W11482383Part#W11126260; ordrng 1 W11482383 (Water valve) and 1 W11126260 (Water line)
We serviced a
AMANA DRYER
Model NED4655EW1
Near York, SC 29745
Mitch H.
Job Details: 12/18/2023
Checked and found screws not in terminal block. Realigned nuts and installed screws. All now in position and oriented properly.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near McConnells, SC 29726
Mitch H.
Job Details: 12/18/2023
"Removed old compressor and replaced with new and related parts. Charged with nitrogen, checked for leaks, none found. Allowed freezer to sit under pressure for 15 minutes. No loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct charge of R600 refrigerant. Compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/18/2023
"Tested and ran diagnostics. Found F7E1 heating error. Pulled dishwasher out, tested heater, tests at 11 ohms. Heater weak. Ordering heater and control. Checked part availability and scheduled return for 12/22 AM; ordrng 1 W10518394 (Heater) and 1 W11637583 (Control)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Chicopee, MA 01020
Mike K.
Job Details: 12/18/2023
"Fan is making loud noise when running. Unit is best by vent out top and that is where sound is connector by from found flapper and vent assy when screwed down, pulling up on unit casing and causing it to run, loosened left screw and running smoothly with no rubbing"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS26L3AF5
Near West Springfield, MA 01089
Mike K.
Job Details: 12/18/2023
"Replaced waterline to icemaker and ran harvest cycle of icemaker, tested fine with no leaks found. To replace line unit had to be pulled out, marks on floor prior to moving, took photo and used sliders."
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA
Near Westhampton, MA 01027
Mike K.
Job Details: 12/18/2023
"Complaint of left front burner not lighting/ not lighting well. Oriface is clear, cleared burner head scraping clear and igniting properly. Looks to have been build up on burner head keeping igniter from sparking up. Other burners all lighting fine."
We serviced a
LG MICROWAVE
Model LGLMV1831SS/00
Near Wilbraham, MA 01095
Roger R.
Job Details: 12/18/2023
Unit need a new control. Customer declined repairs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB00
Near Willington, CT 06279
Amanda R.
Job Details: 12/18/2023
Taking days to freeze things not freezing ice cream thermostat in ff section basically on off showed customer how to adjust set at recommended
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near Windsor, CT 06095
Gary V.
Job Details: 12/18/2023
"Installed new main acu and now ui panel not responding now, measured 12v at ui panel, will order new ui panel. And scheduled for this fri pm slot.; ordrng 1 W11561182 (Ui panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Charlotte, NC 28262
Ryan S.
Job Details: 12/18/2023
"Retuned to install new compressor per last tech ordered. Evacuated system, and installed new compressor, pulled vaccum and noticed slight leak. Pushed 130 nitrogen into unit and heard leak around front. Bubble tested around hinges on front doors and found leak on middle left hinge between ref door and freezer door, also noticed a lot of oil from leaking Freon on gasket. Called techline but techline was closed. Took pictures of leak via bubble test. Will call tech line when they open. Informed customer unit is not repairable and will call whirlpool to tell them and will give update after. ; dspstn on spec-tagged invntry: 2 W11506619 COUPLER 8 NK MS 00 , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 12/18/2023
Found different model and serial Called office spoke Barbra said close ticketAnd have Cust call contract company for new ticket
We serviced a
MAYTAG MICROWAVE
Model MMV1175JW01
Near Worcester, MA 01604
Aimee Z.
Job Details: 12/18/2023
Cust using as a Night light and is heating the lower panel up.Explained light is for when cooking not a night lightAlso checked the fan and functionsAll working as intended
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS05
Near Charlotte, NC 28214
Robert A.
Job Details: 12/18/2023
Cx complaint that the units LR burner is not igniting. Im inspected the unit to confirm the complaint. I found the burner head and burner cap were sitting crooked preventing the burner from lighting. I adjusted the burner head and cap and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Middletown, CT 06457
Jeremy B.
Job Details: 12/18/2023
Received wrong parts. Will reorder rescheduled for Friday. ; schdld next appmnt for 12/22 FRI AM
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Stafford, CT 06076
Amanda R.
Job Details: 12/18/2023
Randomly goin from sense straight to done no saved errors replaced actuator tested every cycle starting normally ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Union, CT 06076
Amanda R.
Job Details: 12/18/2023
Not agitating or spinning out good actuator arm broken replaced calibrated operation normal ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Windsor, CT 06095
Gary V.
Job Details: 12/18/2023
Arrived and asked for sales receipt to establish warranty and customer didnt have it. Unit shows out of warranty and customer stated he wasnt going to pay.
We serviced a
THERMADOR RANGE
Model PRG304GH/19
Near Windsor, CT 06095
Gary V.
Job Details: 12/18/2023
"Installed left front switch and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Middletown, CT 06457
Jeremy B.
Job Details: 12/18/2023
"Installed new gearcase, belt, and cam all checks ok."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ3
Near Plymouth, CT 06786
Jimmy R.
Job Details: 12/18/2023
"Found customer had purchased a 5 year agreement and we only had info for trip charge quoted customer but they are going to call,, and get a dispatch sent over to us for parts and labor and then well have to come back"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Matthews, NC 28105
Jeff L.
Job Details: 12/18/2023
Found gear case clicking internally moved the shaft by hand and can hear it and feel it. Needs another gear case to complete this call. Defective gear case just installed. May need additional autho due to part being defective. Office please call customer to reschedulePart#W114498412xframe; ordrng 1 W11449841 (Gear case) and 2 2 (2xframe)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM01
Near Windsor, CT 06095
Gary V.
Job Details: 12/18/2023
"Inspected and found evap fan not turning, will order and return. Customer needs for after new year.; ordrng 1 W11396715 (Evap fan motor)"
We serviced a
SAMSUNG RANGE
Model NY58J9850WS
Near Northampton, MA 01060
Mike K.
Job Details: 12/18/2023
"Unit not keeping temp in bake, element not burnt out, pulled unit out and verified 240vac coming to bake element. Bake element reads open.; ordrng 1 DG47-00020B (Bake element)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS6A
Near Easthampton, MA 01027
Mike K.
Job Details: 12/18/2023
"Icemaker has been leaking water. Found divider separated from icemaker and jammed. Cleared jam and able to get divider in place. Ran through the cycles and didnt fill, did not attempt to fill.Quoted for her icemaker/ labor.; ordrng 1 241798231 (Icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW01
Near Holyoke, MA 01040
Mike K.
Job Details: 12/18/2023
"Tested compressor before installing and ran. Replaced compressor, pulled vacuum and held. Charged with 1.45oz r600a. Unit came on, running and discharge getting hot. Freezer and rf starting to cool, mullion strip hot. Cs to monitor; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
FRIGIDAIRE WASHER
Model ATF8000FS1
Near Westfield, MA 01085
Mike K.
Job Details: 12/18/2023
"Complaint of unit not spinning. Ran spin/drain and drain pump running, nothing else. Ran normal cycle and filled and agitated, ran drain/spin and will not drain. Quoted for drain pump. Sent estimate, cs will think it over. Collected for service call only."
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Windsor, CT 06095
Gary V.
Job Details: 12/18/2023
"Installed new ui panel and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cromwell, CT 06416
Jeremy B.
Job Details: 12/18/2023
Washer just keeps draining and drum not moving. Was able to run diag and everything worked. Reset machine and ran drain and spin and then started a normal cycle all checks ok. If problem continues will need new main control.
We serviced a
WHIRLPOOL RANGE
Model WDE350LVQ02
Near Cromwell, CT 06416
Jeremy B.
Job Details: 12/18/2023
Installed new element and tested all checks ok. I
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US
Near Worcester, MA 01602
Aimee Z.
Job Details: 12/18/2023
"Found error code communication errorAuto, Normal, expressNeeds Cntrl and control panel; ordrng 1 DD82-01594B (Ui), states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Simsbury, CT 06070
Gary V.
Job Details: 12/18/2023
"Inspected and found wash pump not pumping, replaced and cycled tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Matthews, NC 28105
Jeff L.
Job Details: 12/18/2023
Replaced both door gaskets unit ran and checked okCall complete
We serviced a
MAYTAG DRYER
Model MED6230RHW2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/18/2023
Replaced all previously ordered parts was able to duplicate issue motor overheating upon arrival. Thermal switch built into motor winding was open. Tested operations no additional issues. Found with dryer at this time.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Waterbury, CT 06704
Jimmy R.
Job Details: 12/18/2023
Advised customer her unit was out of warranty threw rental center and she freaked out on me like it was my issue I did it told her she has to call and they would have to pay or customer would have to pay she just keep freaking out on me and I left ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
LG WASHER
Model WM3670HVA
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/18/2023
I replaced drain pump motor tested operations inspected for leakage. No leakage found. Everything is now working perfectly fine. Washing machine is draining. Just fine now.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model Prmc2285af
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/18/2023
I replaced Nyack icemaker in fresh food section. I tested operations customer to allow 72 hours for edible ice. No additional issues found with icemaker at this time unit appears to be cooling and both zones with no issues.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 12/18/2023
"Complaint washing machine is excessively loud compared to the Samsung that used to be there. I found washing machine was not properly leveled, causing tub to bang on the front cabinetry. Suspension rods did not have any movement in them at all due to unlevel of machine. I leveled machine was suspension rods tested operations no add additional issues. Found with wash machine here today. Everything is now Working fine. Performed a control board calibration procedure as well. Notified customer of all noises that are considered normal. Also notified customer proper loading procedure of washing machine to help mitigate out of balance loads, leading to excessive noise. ; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"
We serviced a
WHIRLPOOL WASHER
Model LTE5243D03
Near Worcester, MA 01605
Aimee Z.
Job Details: 12/18/2023
"Washer 1999 to 2002 oldFound the hose off drain pump off, re installed in filled tub partially Wasnt draining, and the hose was still dripping. Found drips at drain pump and clamp with hose .In a closet next to a waterboiler no room to repair hoses in closetAlso advised customer that the hose are hard to drain pump would need repaired also."
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US 03
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 12/18/2023
"Cust stated start button doesnt always work , beeps a lot and goes out of balance.Checked error codes none Need ui and suspension rods; ordrng 1 DC97-21530G (Ui complete) and 4 DC97-16350U (Suspension rods)s"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 12/18/2023
Siliconed gasket againNeeds freezer door white; ordrng 1 LW10680729 (Freezer door white)
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Simsbury, CT 06070
Gary V.
Job Details: 12/18/2023
Hallways was closed due to power outage. Going to need a follow up appointment.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Simsbury, CT 06089
Gary V.
Job Details: 12/18/2023
"Installed parts listed and cycled, tested fine now.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454741 GEARCASE , used 1 W11239857 (BELT) from stock"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Warren, MA 01083
Chris B.
Job Details: 12/18/2023
Replaced parts and unit running normal. Ran two diagnostic cycles and unit working normal.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Paxton, MA 01612
Chris B.
Job Details: 12/18/2023
Replaced all parts and unit running normal. Great water flow on dispenser and mentioned to the customer to keep an eye on the unit for the next few days. No leaks detected.
We serviced a
MAYTAG RANGE
Model MER8800FZ5
Near Worcester, MA 01606
Chris B.
Job Details: 12/18/2023
Complaint that the burners are not working and oven only reaches to 300*. Found burnt main harness wire and terminal block. Will order parts for a return visit. ; ordrng 1 WPW10245259 (Terminal Block) and 1 W11451724 (Main Harness Wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Worcester, MA 01606
Chris B.
Job Details: 12/18/2023
Complaint that the bottom shelves are broken and damper is noisy. Will order parts for a return visit.; ordrng 1 WPW10671238 (Center Rail) and 1 WPW10671240 (Frame) and 1 WPW10231481 (Trim) and 1 WPW10594330 (Damper)
We serviced a
WHIRLPOOL DRYER
Model MEDP586KW0
Near Oxford, MA 01537
Chris B.
Job Details: 12/18/2023
Complaint that the units drum is not straight or even and thumping all the time. Found drum and gasket felt not working properly. Will order parts for a return visit but customer will call Percys for a replacement. Customer is not happy with fixing a dryer that is so new. Mentioned to the customer to call office if they are getting a replacement. Tried to explain that we can fix the unit but is needed to be worked on and taken apart to replace what is not working correctly. ; ordrng 1 W10545923 (Drum)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bloomfield, CT 06002
Gary V.
Job Details: 12/18/2023
"No contact, no answer at door, office verified.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Unionville, NC 28110
Jonathan J.
Job Details: 12/18/2023
"Complaint, not dispensing water not dispensing ice not making ice either installed a new filter no change. I found valve was not opening properly. Replaced valve assembly, tested operations no additional issues found."
We serviced a
GE RANGE
Model JBP24G003WH
Near West Hartford, CT 06107
Chuck M.
Job Details: 12/18/2023
Installed bake element and tested. Oven is heating. Showed customer it works.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Unionville, NC 28110
Jonathan J.
Job Details: 12/18/2023
I replace user interface and main control. I tested operations no additional issues found everything is now working fine. Preheated oven canceled just fine. Heated up water in the microwave to 189? in one minute from room temp 72?. ; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Marshville, NC 28103
Jonathan J.
Job Details: 12/18/2023
"I replace compressor three-way valve assembly filter dryer and install the process port. Charge system tested operations unit is cooling properly as of right now full frost pattern developing on both evaporators in number four. ; dspstn on spec-tagged invntry: 1 W10779331 COMPRESSOR and 1 WPW10143759 FILTER DRIER UV , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 12/18/2023
"Checked and found console overlay coming loose and some keys not working. Removed and replaced console. Tested, dishwasher operating properly."
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR
Near Farmington, CT 06032
Chuck M.
Job Details: 12/18/2023
Installed evaporator cover and temperature sensor. Cleared drain. ; dspstn on spec-tagged invntry: 1 DA97-11823A EVAP COVER
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWS3
Near Farmington, CT 06085
Chuck M.
Job Details: 12/18/2023
Customer complaint is that upper rack adjusters were broken. Confirmed and replaced adjusters. Showed customer it works. ; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Burlington, CT 06013
Chuck M.
Job Details: 12/18/2023
Customer complaint is that some buttons on microwave are not working. Confirmed complaint and replaced control panel. Tested and still same button are not working. Ordered control. ; ordrng 1 W11342846 (PCBA control)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Bristol, CT 06010
Chuck M.
Job Details: 12/18/2023
"Customer complaint is that microwave had a burning smell and does not heat. Inspected and found no signs of burning. Tested microwave and it is not heating. Inspected wave guide and it is clean. Tested and found magnetron and it is faulty. Ordered capacitor, magnetron, transformer and diode. ; ordrng 1 W11545872 (Transformer) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W10754299 (magnetron)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near New Britain, CT 06053
Chuck M.
Job Details: 12/18/2023
"Customer complaint is that lid would not lock. Ran diagnostics and found error codes F5e3, F5e2 and F5e1 all lid lock errors. Inspected and found lid lock physically damage. Control sending voltage to lid lock. Replaced lid lock from T/S tested and calibrated successfully. ; used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near New Britain, CT 06053
Chuck M.
Job Details: 12/18/2023
"Installed float, float switch, standpipe and filter. Tested ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Newington, CT 06111
Chuck M.
Job Details: 12/18/2023
Customer complaint is that washer would not complete cycle. Customer stated washer started working. Ran diagnostics and found error code. F7e7 motor unable to reach target RPMs. Cleared error code and ran test cycle successfully advised customer on loading washer and weight distribution. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Waterbury, CT 06704
Jimmy R.
Job Details: 12/18/2023
"Tested oven and found oven cooktop would come on and operate but stove bake and broil would not, checked voltage to terminal block and found terminal melted on the hot side causing only 120v to stove. Replaced terminal with new reconnected stove and unit is now heating up properly and all operations are working to specs ; used 1 WPW10245259 (TERMINAL BLOCK) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Waterbury, CT 06702
Jimmy R.
Job Details: 12/18/2023
"Tested washer and found unit would not power up removed console and checked control found no light on indicating control is receiving power checked voltage to control and 120v coming in control faulty. Replaced control and when running a calibration the lid lock would just keep clicking and shut done the unit, replaced faulty lid lock and ran another calibration unit is now going threw and working to factory specs ; used 1 W11307244 (Latch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Charlotte, NC 28216
Robert A.
Job Details: 12/18/2023
"I installed the ordered parts and tested the unit for the cx. The unit is working as designed. However I checked the control and it has multiple stickers as indicated in the service pointer W11642483 . The units control needs to be replaced to fully resolve the defrost issue. The evap cover is deformed rubbing the fan blade motor as it rotates causing a buzzing noise, the evap cover needs to be replaced as well.Im ordering the part for the return visit.; ordrng 1 W11546690 (Control board) and 1 WPW10463013 (Evap cover)"