Service History 41 - Advantage Appliance Repair

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Clover, SC 29710

Mitch H.

Job Details: 07/17/2023

"Tested and ran tests 56 no ice maker error codes, 57, ice cycled and returned to home position correctly, 45, valve operated properly. An test 36, no airflow from ice box, fan not working. Ordering ice box fan.; ordrng 1 W10846539 (Ice box fan)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Clover, SC 29710

Mitch H.

Job Details: 07/17/2023

"Replaced valve, and heater. Found that service kit had already been installed. Left kit with customer. Ran all ice maker and valve tests. All passed and operating properly. Customer concerned about frost on food in freezer. Checked all thermistors and freezer components in diagnostics, all passed. Freezer door and gasket sealing properly. Made change to horizontal mullion heater. All functions and components tested good."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Indian Land, SC 29707

Mitch H.

Job Details: 07/17/2023

Replaced leveling feet. Adjusted so that range was level and inline with counter. Operating correctly.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Plainville, CT 06062

Martino S.

Job Details: 07/17/2023

"Check unit operation door click attempt to lock but will not lock, check door lock connection looks normal. Parts order tentative P/A.; ordrng 1 W11513248 (Lid lock) and 1 W11643703 (Bezel) and 1 W11513246 (Control electric)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Catawba, SC 29704

Mitch H.

Job Details: 07/17/2023

"Checked entitlement found actual goods issue date of 3/13/23. Still under first year warranty. Tested and found auger motor not turning properly causing ice not to be dispensed. Ordered auger motor, ice container and related parts.; ordrng 1 W11671282 (Auger motor) and 1 WP63052-2 (Yoke) and 1 W11185686 (Ice container) and 1 WPW10309864 (Divider)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lexington, NC 27295

Vincent O.

Job Details: 07/17/2023

Installed new harness

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Lexington, NC 27292

Vincent O.

Job Details: 07/17/2023

Found f8e4 leak sensor error. Foun*d water in leak tray. Removed water. Tested and verified proper operation. No leaks. Water residual from installation. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Salisbury, NC 28146

Vincent O.

Job Details: 07/17/2023

Found water hazard error and locked rotor error. Ran diagnostics. All components operating in diagnostics. Ran normal cycle and found load and go dispenser does not shut off once started. Continuously adding soap to load. Turned off load and go dispenser and tested again. Unit goes through cycle. Major grinding and oil leak from gearcase. Rotor bolt seized. Order and replace control and drive assembly. ; ordrng 1 W11510463 (Control board) and 1 W11449841 (Gearcase) and 1 W11195971 (Motor) and 1 W10734521 (Clutch kit) and 1 W11260238 (Rotor) and 1 W11510461 (Washplate)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Salisbury, NC 28146

Vincent O.

Job Details: 07/17/2023

Installed new timer and thermostat ; dspstn on spec-tagged invntry: 1 W10857612 TIMER and 1 WP3387134 THERMOSTAT

We serviced a

SAMSUNG REFRIGERATOR

Model RF260BEAAEBC

Near Colchester, CT 06415

Jeremy B.

Job Details: 07/17/2023

Fresh food evap drain clogged causing leak in Nader crisper. Cleared drain all checks ok.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Middletown, CT 06457

Jeremy B.

Job Details: 07/17/2023

Found sheet stuck under agitator. Removed agitator and sheet found bottom of agitator broken needs new. Quoted customer.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Middletown, CT 06457

Jeremy B.

Job Details: 07/17/2023

Customers complaint is dryer not starting. Tested and found wrinkle control on. Instructed customer on how wrinkle control works. All checks ok. ; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/17/2023

"Customer complained unit wont start. Upon arrival found door switch broken off at strike. Replaced door switch from ts. Reassembled unit and ran unit, unit started and started heating properly. Verified proper operation. ; used 1 WPW10569603 (DOOR SWITCH) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rock Hill, SC 29730

Mitch H.

Job Details: 07/17/2023

"Tested and ran diagnostics. Found F9E1 long drain error. Checked and wires were pulled out of plug to drain pump. Repaired connection, tested, washer now operating properly.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 07/17/2023

"Found top rack wheels broken causing rack to tilt. Replaced with adjuster kit, reinstalled rack. Tested adjuster, operating properly.; used 1 W10712395 (Adjuster kit) from stock"

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near York, SC 29745

Mitch H.

Job Details: 07/17/2023

Replaced dispenser. Ran diagnostics test cycle. All functions operating properly.

We serviced a

WHIRLPOOL COOKTOP

Model JIC4430XS00

Near Farmington, CT 06032

Ruben C.

Job Details: 07/17/2023

"7736696110 checked unit getting only 1 volt going to sensor per techline order another module; rqstng P&A on 1 Time (Extra time), ordrng 1 W10857232 (Module), states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Farmington, CT 06032

Ruben C.

Job Details: 07/17/2023

"Checked unit ran diagnostics element keeps heating and some buttons not responding ordering control and touch panel; rqstng P&A on 1 W11165145 (Console) and 1 W11120155 (Control), dspstn on spec-tagged invntry: 1 W10703867 HEATER"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlotte, NC 28214

Robert A.

Job Details: 07/17/2023

"I installed the ordered parts and tested the unit for the cx. The unit is working as designed. However the new lower spray arm has multiple cracks in it. Im ordering a new spray arm for the return visit. The lower arm needs significant force (turn clockwise) to lock into place. The original arm fell off and was burnt on the element because I did not fully secure it in place after installing the sump assembly.; ordrng 1 Wpw10491331 (Lower arm), dspstn on spec-tagged invntry: 1 W10518394 HEATER"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Charlotte, NC 28269

Mark C.

Job Details: 07/17/2023

"Unit drains continuously due to a short in the control.; ordrng 1 W11611306 (Pcb), dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"

We serviced a

WHIRLPOOL FREEZER

Model AZC5216LW0

Near Charlotte, NC 28269

Mark C.

Job Details: 07/17/2023

Unit is not cooling due to a lack of voltage. Plugging in to a different outlet unit works fine. Unit door hinge has pulled apart at the hinge causing a poor seal.; rqstng P&A on 1 W11599964 (Door)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Huntersville, NC 28078

Mark C.

Job Details: 07/17/2023

Installed new heater unit is fully operational.; used 1 W11537778 (HEATER W/NUTS) from stock

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Denver, NC 28037

Mark C.

Job Details: 07/17/2023

Customer states unit wont run a whole cycle. Instructed customer the unit senses the dampness of the clothes using a moisture sensor which will cut the cycle short depending on the dryness selected. Unit is showing clean vent due to a blockage in the exhaust duct.

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Denver, NC 28037

Mark C.

Job Details: 07/17/2023

Installed new blower fan unit is fully operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Charlotte, NC 28216

Robert A.

Job Details: 07/17/2023

Cx complaint that the units control LEDs are not working. I inspected the unit to confirm the complaint I found the door switch arm separating. I replaced the part with a new switch from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11396033 (LIGHT SWITCH) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Charlotte, NC 28216

Robert A.

Job Details: 07/17/2023

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. Water dispenser with no issues. I ran multiple test: 14, 59, 88, 97 & 120. All tests passed, the unit harvested and filled with no issues. I noticed the IM switch was off, I turned it on. I found the IM connector was loose into the door cabinet, I secured it. The cx said the IM performance was intermittent. I replaced the IM with the pre id part, the new IM would not complete a harvest cycle. It gave an E3 code each of the 3 times I tried. Im ordering a new IM to resolve the issue. I put the old IM back (secured the connector) and ran a harvest test to make sure it works.My TS said I have 1 on my van but I dont.; ordrng 1 W11557001 (IM), dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Charlotte, NC 28216

Robert A.

Job Details: 07/17/2023

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found low ice production with small cubes. I harvested the IM, the cycle completed but water pressure was low as well. I removed the filter to isolate that option, water to the IM was still low without the filter. I checked the pressure from the water dispenser, its low as well. I checked the valve under the sink, it was not fully open. I fully opened the valve and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Holyoke, MA 01040

Roger R.

Job Details: 07/17/2023

"Found unit not cooling properly and partially frosted evaporator. Also main control not responding. Unit needs a new compressor and main control FLOOR IS VINYL AND LOOSE. USE CAUTION WHEN MOVING. I DID NOT MOVE UNIT FOR DIAGNOSTICS. ; ordrng 1 W11595220 (Control) and 1 W11580057 (Compressor) and 1 W11504415 (Coupler, suction line) and 1 W11504430 (Coupler , discharge side) and 1 W11506619 (Coupler, process tube) and 1 W11109499 (Filter) and 1 W11504445 (Coupler, heat loop) and 1 W11504447 (Coupler, capillary tube)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW0

Near Chicopee, MA 01020

Roger R.

Job Details: 07/17/2023

"Found unit needed dryer maintenance kid due to noisy idler pulley. Installed kit and tested, all okay. ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Amherst, MA 01002

Roger R.

Job Details: 07/17/2023

Found unit has a stuck freezer drawer. I think the freezer drawer is frozen closed due to an ice blockage. Recommend defrosting unit until door can be opened. Will return to diagnose when unit is thawed out.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Belchertown, MA 01007

Roger R.

Job Details: 07/17/2023

Found worn splutch kit. Replaced and tested. Cleared stored codes and recalibrated unit. ; used 1 W10721967 (CAM KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Ludlow, MA 01056

Roger R.

Job Details: 07/17/2023

Removed and replaced defective gear case. Tested unit and ran calibration cycle. All checks okay ; used 1 W11239857 (BELT) from stock

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH01

Near East Windsor, CT 06088

Gary V.

Job Details: 07/17/2023

"Inspected and found ice ball on evaporator and no cooling, unit needs compressor and evaporator replacement, will submit estimate and call.; rqstng P&A on 1 W11092625 (Compressor) and 1 W10836706 (Evaporator)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Somers, CT 06071

Gary V.

Job Details: 07/17/2023

"Inspected and found wash pump getting 120v but no operation, quoted and he will call if wants repaired."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Charlotte, NC 28277

Robert A.

Job Details: 07/17/2023

Cx complaint that the unit is building ice in the FC. I inspected the unit to confirm the complaint. I found the door was not fully closing causing the ice to build up. I removed the ice bin and shelf to remove the ice. I noticed there was heavy ice on the left side near the IM that was not allowing the door to fully close. I removed all ice and put the drawer and shelf back in place. The unit is working as designed. I emphasized to the cx to make sure the door is completely closed to avoid this issue in the future.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Charlotte, NC 28209

Robert A.

Job Details: 07/17/2023

"Cx complaint that the unit is now making a noise while it runs. I inspected the unit to confirm the complaint. I found an error code (f0e3) and the cx had a video of the noise. The noise occurs while the unit is agitating. I checked the belt and cam. The cam wheel has marks from the belt and the belt is more loose than normal. The unit needs a new belt and cam to resolve the issue. I installed the parts from TS. I calibrated and tested the unit for the cx. The unit is working as designed.; used 1 W11239857 (BELT), and 1 W10721967 (Cam) from stock"

We serviced a

LG DRYER

Model DLEX2650W

Near Franklin, MA 02038

Angel R.

Job Details: 07/17/2023

"Rumbling coming from dryer, needs a repair kit. Delgkit tagged in office.; ordrng 1 Delgkit (Dryer repair kit)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Newington, CT 06111

Ruben C.

Job Details: 07/17/2023

Checked unit ran diagnostics no error codes in memory ran spin normal checked bolt on gearcase tightened bolt tested unit normal

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Newington, CT 06111

Ruben C.

Job Details: 07/17/2023

Checked unit found freezer light shorted cuasing no light replaced freezer light tested operation normal; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Northbridge, MA 01588

Angel R.

Job Details: 07/17/2023

"Installed parts, calibrated and tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Douglas, MA 01516

Angel R.

Job Details: 07/17/2023

Gasket has no magnetism to it. Wiped it down but did not help. Will order new FC gasket. ; ordrng 1 W11661186 (Gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model LFTR2021TFD

Near New Britain, CT 06053

Ruben C.

Job Details: 07/17/2023

Checked unit found cond fan motor blade was completely off not holding in place ordering motor and blade; rqstng P&A on 1 WCI242018301 (Cond fan motor) and 1 WCI241639502 (Fan blade)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near West Hartford, CT 06107

Ruben C.

Job Details: 07/17/2023

Checked unit found motor winding open no wash ordering motor and control ; ordrng 1 W11613479 (Motor) and 1 W11637581 (Control)

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model LTE5243DQA

Near Agawam, MA 01030

Mike K.

Job Details: 07/17/2023

"Complaint of dryer not tumbling, once plugged in tested and unit was tumbling fine and heating properly. Complaint was made when in a different apartment, possible voltage issue, but working fine here. Collected service call for three units on this call, including #393987 & #394346"

We serviced a

WHIRLPOOL RANGE

Model WEC530H0DS0

Near West Springfield, MA 01089

Mike K.

Job Details: 07/17/2023

"Unit not heating as it used to at lower temps, then kicks right up to blasting after mid, could hear crackling when adjusting temp, saw switch sparking.Quoted for infinite switch/ labor, will bring receptacle and element on return visit, but both looked fine, contacts on element clean.; ordrng 1 W11162115 (Infinite switch), dspstn on spec-tagged invntry: 1 330031 RECEPTICLE (USE OLD BRACK"

We serviced a

GE WASHER

Model GFW650SPN0SN

Near Easthampton, MA 01027

Mike K.

Job Details: 07/17/2023

Replaced drain pump and ran rinse and spin cycle. Drain pump operation verified.

We serviced a

MAYTAG WASHER

Model LAT9416AAE

Near West Springfield, MA 01089

Mike K.

Job Details: 07/17/2023

"Replaced belt and put into spin cycle, not spinning, transmission was seized, turned by hand and then unit started to spin. Stopped and started several times after that with no issue. Started new cycle and allowed to fill to test under weight. Drained and spun out fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Brimfield, MA 01010

Chris B.

Job Details: 07/17/2023

Replaced part and unit working normal. Great seal on the new chute. Mentioned to the customer to keep an eye on the ice chute for the next few days.

We serviced a

MAYTAG WASHER

Model MVWB700VQ0

Near West Springfield, MA 01089

Mike K.

Job Details: 07/17/2023

"Bad bearing, quoted for wash plate, bearing kit, labor has sprayed over all other lower components explained may need more parts then quoted for.Denied repair, collected for service call."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Charlotte, NC 28208

Robert A.

Job Details: 07/17/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near West Hartford, CT 06107

Ruben C.

Job Details: 07/17/2023

Did not get damper rescheduling call for tomorrow keeping reservoir; schdld next appmnt for 7/18 TUE PM

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW01

Near Thompson, CT 06277

Angel R.

Job Details: 07/17/2023

"Installed gasket, tested ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS00

Near Grafton, MA 01519

Amanda R.

Job Details: 07/17/2023

"Has stopped making ice since May three times for multiple days no error codes ordering control customer is going to make unit accessible to replace control ; rqstng P&A on 1 W10807590 (Control) and 2 WPW10141622 (Levelers)s and 1 W10919809 (Pan) and 1 W11094883 (Door front), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Worcester, MA 01609

Amanda R.

Job Details: 07/17/2023

Complaint not making ice end of fill tube above ice maker frozen thawed out if calls back we will order control

We serviced a

JENN-AIR RANGE

Model JGS1450FS0

Near Killingly, CT 06239

Angel R.

Job Details: 07/17/2023

"Installed parts, one error code went away. Still have the stuck keypad. Spoke to tech line, suggested ordering new UI. SR#7736872757. Also advised to push back junction box in warming drawer to allow to close.; ordrng 1 W10911397 (panl-cntrl)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Southwick, MA 01077

Mike K.

Job Details: 07/17/2023

"F8e1, f2e1, Unit is getting very little water through cold valve.Verified water pressure is good through supply line, filter clogged with sediment, cleared filter and tested in normal cycle, tap cold setting, cold water flow is much better. Unit went through sensing and into wash cycle fine.Explained that wp will cover the trip this time, but water supply issues are not covered under warranty. Suggest filter on water supply, If reoccurs or damages water valve, not covered."

We serviced a

WHIRLPOOL WASHER

Model WTW57ESVW1

Near Leicester, MA 01524

Chris B.

Job Details: 07/17/2023

Complaint that the unit is not cleaning properly. Found strong smell of heating on the motor and unit running rough and noisy in spin cycle. Motor hot to the touch and gear case is failing. Found unit draining properly but theres oil starting to be present at the bottom. Quoted customer for parts and labor but customer prefer not to throw that amount into it. No charge on the return visit as its within 7 days.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DWH4

Near Holden, MA 01520

Chris B.

Job Details: 07/17/2023

Complaint that the unit is not washing correctly. Found screen and filter needed cleaning and was clogged. Cleared out all debris and ran a diagnostic cycle and no error codes present. Unit working normal.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW0

Near Worcester, MA 01606

Chris B.

Job Details: 07/17/2023

Complaint that the unit is not cleaning properly. Found bad wash pump. Will order part for a return trip. ; ordrng 1 W11460945 (Wash Pump) and 2 W11545329 (Screw)s

We serviced a

MAYTAG RANGE

Model MER8700DS1

Near Shrewsbury, MA 01545

Chris B.

Job Details: 07/17/2023

Replaced all parts and ran a quick cycle and unit running normal. Great heating.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 07/17/2023

Dishwasher giving error code F6E1 needs new UI control. Quoted customer. ; ordrng 1 W11460962 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED6620HW1

Near Manchester, CT 06040

Jeremy B.

Job Details: 07/17/2023

"Dryer making squeaking noise. Needs repair kit. Dryer is stacked on washer needs to be moved. ; ordrng 1 4392067 (Repair kit), rqstng P&A on 1 2ndtech (2nd tech)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Manchester, CT 06040

Jeremy B.

Job Details: 07/17/2023

Washer not powering on. Found proper supply power. Control sending power to panel. Replaced control panel. and tested all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Wingate, NC 28174

Jonathan J.

Job Details: 07/17/2023

Replace control and harness. I performed the calibration procedure. No additional issues found washing machine at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 07/17/2023

"Complaint slow to make ice now, but not able to keep up with our demands. I found customer was filling up three or four large cups with ice every morning and by the afternoon then will be completely empty overnight. It will drop enough ice to fill up again. Customer has a supplement with ice. Icemaker is working fine. I replaced icemaker anyways no cooling issues found Freezer temp and Cool Whip is 0? fresh food temperature is 36.2. unit is designed to make no more than 3 pounds of ice and a 24 hour period of time."

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPS01

Near Waterbury, CT 06708

Jimmy R.

Job Details: 07/17/2023

"Tested ice machine and found unit making a loud noise wile running but making ice, checked noise and found coming from drain pump tapped on pump and it stopped pump faulty. Let unit run and noticed unit getting super hot found cutting grid staying on entire ice cycle never shutting off also once ice would fall it would take the whole cooling cycle to melt and go threw dripping water all over and melting ice in bin, checked for broken grid and it was ok let unit run thew another harvest cycle and unit old make ice drip and shut down, will order new cntrl,pump, circulating pump and grid ; ordrng 1 W11439191 (Recirculating pump) and 1 W11542867 (Pump) and 1 W10919199 (Grate) and 1 W11034363 (Cntrl)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Cheshire, CT 06410

Jimmy R.

Job Details: 07/17/2023

Checked over unit and found wile running unit would display f1e4 acu failure and shut down once unplugging and restarting unit it would work a few cycles and error out again. Replaced faulty acu ran several cycles and unit is now operating to factory specs

We serviced a

MAYTAG DRYER

Model MEDC400VW0

Near Meriden, CT 06450

Jimmy R.

Job Details: 07/17/2023

"Checked over dryer and found unit would not shut down and would not heat properly, ran cycle and found timer advancing until it would get done to a cool down then sit there never shutting down, found door switch broken causing unit to not stop when door opens found heater shorted to each coil allowing heater to never shut off and unit to stay running. Dryer needs new heater and door switch customer going to buy new unit"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Manchester, CT 06040

Jeremy B.

Job Details: 07/17/2023

"Washer not draining or spinning. Customer washers a rug and the backing came off. The backing dried and its like cement. Tried cleaning out drain but cant get it out. The dryer is stacked on top. Needs a second man authorized to help remove dryer or customer to have dryer moved off on return trip. ; rqstng P&A on 1 W11458345 (Drain pump), ordrng 1 W11314666 (Hose), rqstng P&A on 1 W11549455 (Hose) and 1 2ndtech (2nd tech), dspstn on spec-tagged invntry: 1 W11316250 DOOR LOCK"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Matthews, NC 28104

Jonathan J.

Job Details: 07/17/2023

Complaint wash machine not filling properly not agitating properly. I found drain tube was shoved way too far down the drain creating a siphon affect siphoning water out of the washing machine where the washing machine could not keep water in the machine. After properly securing drain everything working fine.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Matthews, NC 28104

Jonathan J.

Job Details: 07/17/2023

"Complaint makes ice fine, but will not dispense ice. I found yoke is stripped out from motor shaft explaining will need motor yoke and accompanying parts. No additional issues found with refrigerator today.; ordrng 1 WP63052-2 (Yoke) and 1 W11671282 (Mtr) and 1 WP67006341 (Gasket) and 1 WPW10309864 (Separator)"

We serviced a

IKEA DISHWASHER

Model IDT930SAGX0

Near Charlotte, NC 28277

Jonathan J.

Job Details: 07/17/2023

I replaced float switch assembly with new float switch all previously ordered parts and rack supports tested operations no leaks found tested for over 30 minutes. Gasket was off-center and torn on original flow switch.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Somers, CT 06071

Gary V.

Job Details: 07/17/2023

"Inspected and found drain pump broken, replaced drain pump, and cycled tested fine.; used 1 W11412291 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charlotte, NC 28277

Jonathan J.

Job Details: 07/17/2023

I replaced locked up compressor. Pressure tested system. Found leak at tubing. Going into cabinetry high-pressure side. Before departure. I verified evaporator has a frost pattern going 3/4 of the way up. No additional issues found with refrigerator at this time. All wiring connections are tight at heater customer to allow three days for ice bin to fill with ice allow 24 hours before loading with food

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/17/2023

"I replaced all parts and tested operations new leaking, occurring directly after the cycle opening and closing the door."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Plainfield, CT 06374

Angel R.

Job Details: 07/17/2023

"Installed valve and calibrated, left load washing. Tested ok"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Sterling, CT 06377

Angel R.

Job Details: 07/17/2023

"Installed parts, tested ok.; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV"

We serviced a

MAYTAG DISHWASHER

Model MDB4709PAB0

Near Worcester, MA 01604

Amanda R.

Job Details: 07/17/2023

Replaced keypad tested all functions working

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Worcester, MA 01603

Amanda R.

Job Details: 07/17/2023

Unit wont start plugged into outlet that works for garbage disposal when switch is turned on plugged into extension cord into different outlet unit working normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Auburn, MA 01501

Amanda R.

Job Details: 07/17/2023

Not cooling in freezer or ff section heavy frost on evaporator brown wire going to heater not connected all the way fixed connection customer will leave unplugged for 24 hours to defrost and plug in tomorrow at 1pm

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Sutton, MA 01590

Amanda R.

Job Details: 07/17/2023

Tightened freezer door handle led light bulb in freezer burned out customer will replace light bulb water soluble things freezing on top shelf customer raised temp to 40 nothing frozen today

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Gastonia, NC 28054

Ryan S.

Job Details: 07/17/2023

"Customer complained fabric softener not dispensing. Found f3e3 error codes present. Found cold valve wasnt opening intermittently. Found no debris in cold valve screen. Replaced inlet valve and unit now working, showed how fabric softener filles and dispenses. Verified proper operation. ; used 1 W11165546 (VALVE) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Crouse, NC 28033

Ryan S.

Job Details: 07/17/2023

"Customer complained unit didnt complete a cycle stopped at spin at end. Ran service mode and found no error codes. Ran component activation and found all functions working, all agitate and all spin modes. Ran quick wash regular. Couldnt find anything under inner drum, drum spins freely. All spin and agitate functions work. Quick was regular cycle filled started washing and went to spin. Customer said that there is a metal clicking noise intermittently, issue is intermittent. Found acu making noise from triac.ordering acu control. Informed customer office will call when parts come in. ; ordrng 1 W11543997 (Acu)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Bessemer City, NC 28016

Ryan S.

Job Details: 07/17/2023

"Customer complained unit not heating. Found unit didnt have all voltage going to unit. Only had 110v, flipped breaker at home and 240 was present after and unit started heating. Ran timed dry and unit started heating and progressed from 60month to 50 mins. Verified proper operation. Informed customer of issue happens again to replace breaker or 240v receptical to dryer by calling electrician before calling us back first. If same issue happen again during a callback we will have to charge for call trip fee."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Bristol, CT 06010

Ruben C.

Job Details: 07/17/2023

Installed gearcase and all other parts ran diagnostics normal tested operation normal; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE

We serviced a

AMANA WASHER

Model NFW5800HW0

Near Chicopee, MA 01013

Roger R.

Job Details: 07/17/2023

Found unit has no hot water coming from the wall. Recommend calling landlord or plumber to resolve issue.

We serviced a

AMANA OVEN

Model ARTC7511WW

Near Springfield, MA 01128

Roger R.

Job Details: 07/17/2023

Found bad bake element. Quoted

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Oxford, MA 01540

Amanda R.

Job Details: 07/17/2023

Not going into defrost customer replaced control board didnt fix issue evaporator Heater element has continuity replaced bi other is going to keep unit off for 24 hours to manually defrost hen turn back on tomorrow at noon ; used 1 WP10442411 (BIMETAL) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYB01

Near Webster, MA 01570

Amanda R.

Job Details: 07/17/2023

Evaporator fan hitting ice build up removed ice under fan unit went into defrost while working on it explained it looked like door was left open

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Woodstock, CT 06282

Amanda R.

Job Details: 07/17/2023

"Replaced ui and need to order damper motor assembly ; rqstng P&A on 1 W11087463 (Damper), states that autho needed"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Simsbury, CT 06070

Chuck M.

Job Details: 07/17/2023

Customer complaint is that dishwasher was leaking. Inspected and found water getting past gasket. Replaced gasket and tested. Leaking stopped. ; used 1 W11483553 (GASKET) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/17/2023

Installed UI and it checked ok. Showed customer it works.

We serviced a

KITCHENAID FREEZER

Model KRFC604FSS01

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/17/2023

"Installed control and no response from control panel or uI on door. Inspected and found corrosion on connections to control panel. Took pics. Ordered door, control panel and UI. Evaporator fan is also not running in freezer. Ordered Evaporator cover assembly. ; ordrng 1 W11394920 (Evaporator cover w/fan Assembly) and 1 LW11034290 (dor-fip) and 1 W11330486 (UI) and 1 W11533213 (Control Panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/17/2023

"Customer complaint is that ice maker was not making ice. Found a few cube in ice container. Confirmed error code E5. Replaced ice maker and restored power to unit. Checked and error code is cleared. Advised customer to allow time for ice production. Upon leaving customer stated that he also complained about refrigerator not cooling properly. Found ice buildup on evaporator. Took pic. Cleared ice and drain. Replaced evaporator fan harness. Fan was not running after clearing ice and thermistor was corroded. ; used 1 W11658802 (ICE MAKER), and 1 W11087438 (EVAP MOTOR) from stock"

We serviced a

FRIGIDAIRE WASHER

Model FFLE4033QW0

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/17/2023

Customer complaint is that washer leaks. Inspected and found washer leaks immediately from fill hose. Ordered fill hose. ; ordrng 1 5304533220 (Fill hose)

We serviced a

FRIGIDAIRE DISHWASHER

Model FBD2400KW12B

Near Meriden, CT 06450

Jimmy R.

Job Details: 07/17/2023

"Ran dishwasher due to unit had not been washing properly leaving dishes dirty, found unit filling with water and washing but washing weak water not spraying sound strong. Checked filter and wash arm and both are clean and working found wash motor weak and not pumping water fully causing poor washing unit needs new wash motor. Unit had also been stuck on a water heating cycle for hrs one cycle, checked timer and found advancing and working properly, will order new wash motor, o rings and heater parts tentative p/a this will be the 3rd time someone had been out and timer had been replaced and a sensor customer stated they wanted to get a new machine advised she should call customer service about a replacement machine or buying a new one.; ordrng 1 807473201 (Sump motor) and 1 154246901 (O ring) and 1 154247001 (O ring) and 1 154825001 (Heater), states that autho needed"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Meriden, CT 06451

Jimmy R.

Job Details: 07/17/2023

"Tested washer and found when starting a wash cycle unit would display close lid never starting, checked latch and strike and found latch not recognizing strike causing issue. Replaced faulty latch and ran machine thew a wash and spin, all operations now working to factory specs ; used 1 W11394572 (Latch) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRSS2323AS0

Near Meriden, CT 06451

Jimmy R.

Job Details: 07/17/2023

"Tested unit and found customer having issue with water being warm and unit not making any ice, ran diagnostics on ice maker and found no errors cycles ice maker and unit dumped and filled as designed ice maker working properly. Checked water and found unit did not have a holding tank to get water cold advised customer water will just be cold first glass then its tap water from there, checked over all other operations and unit is working to factory specs"

We serviced a

WHIRLPOOL OVEN

Model WOS72EC7HS20

Near West Hartford, CT 06117

Chuck M.

Job Details: 07/17/2023

Customer complaint is that oven does hold time. Time will be set and then display will start flashing with 12:00 default time. Unit is not set up to WiFi. Customer does not use WiFi for oven. Ordered control panel. ; ordrng 1 W11616678 (Control Panel Stainless)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Avon, CT 06001

Chuck M.

Job Details: 07/17/2023

Arrived to install ordered parts due to low water pressure at dispenser and ice maker. Pulled out unit and found supply hose kinked. Unlinked water supply and tested. Water pressure checked ok showed customer it works.

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