We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
11/06/2023
Complaint not drying dishes. I found error code F7E1 and diagnostics history. I cleared error code tested operations made sure hot water is above 120? coming out of sink faucet advising customer to run hot water at sink faucet before starting any cycle. no additional issues found with dishwasher at this time heater is reaching temperatures of over 300?F on elements in diagnostics cycle. replaced heater left original with customer. No additional issues found.; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Holyoke, Massachusetts 01040
Chris B.
Job Details:
11/06/2023
Complaint that the unit is not making ice and freezer switch. Found ice in the tray but motor not able to push ice out.Will order parts for a return visit. Please call customer 30min. prior.; ordrng 1 W11396033 (Door switch) and 1 W11602886 (Module LED)
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Denver, North Carolina 28037
Robert A.
Job Details:
11/06/2023
Cx has a control panel (w11600611) sent from Jenn air to be installed. I installed the ordered part and tested the unit for the cx. The unit is working as designed.; used 1 W11600611 (Control panel) from stock
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Holyoke, Massachusetts 01040
Chris B.
Job Details:
11/06/2023
Complaint that the washer is not cycling through correctly and it had a smell of burnt. Found no evidence of anything burnt did find control board intermittently turning on and off. 120v is present. Will order control board and cord as backup.; ordrng 1 W11603811 (Control Board) and 1 W10850133 (AC Cord)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Mansfield, Connecticut 06268
Amanda R.
Job Details:
11/06/2023
Replaced evaporator fans motor sounds better
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
11/06/2023
Compliant that basket hitting cabinet washing sheets and clothing went over washing alike items started just the sheets on a normal cycle went over if hearing basket go off balance can unlock unit and re arrange garments
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Rock Hill, South Carolina 29730
Jonathan J.
Job Details:
11/06/2023
Complaint thermal event on surface elements. I found alterations to product design have led to a thermal event resulting in damage to all 4 surface elements and terminal block receptacles that elements plug into as a result of alterations to unit warranty does not cover damages caused by alterations. I found proper voltages are present at rear terminal block 124.6vac across red white and black white 242.3vac across red black wiring oven is fully functional with no issues no wiring issues from terminal block to control. File number 7737725919. Customer declined estimate of 692.40 safety file number 7737681985
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near York, South Carolina 29745
Mitch H.
Job Details:
11/06/2023
"Attempted to replace valve, turned supply valves in wall off, began to take cold water line off, turned 2 turns and hose blew off. Wall valve would not shut off causing water to spray over. Crimped line as fast as possible. Customer attempted to shut water off with no success. Customer was going to hold water lines crimped while I changed valve but upon opening box found that new valve was broken out of box. Customer kept line crimped while I reattached it to valve. Removed and replaced control board. Ran DLMS calibration. Reordering valve. Advised customer that they need to have wall valve fixed prior to return visit.; ordrng 1 W11614515 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
11/06/2023
Replaced suspension
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW1
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
11/06/2023
Replaced bellow is wasnt ripped compliant that randomly Ui wont power on needs new Ui ; rqstng P&A on 1 W11318817 (Ui)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
11/06/2023
Replaced all parts
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Manchester, Connecticut 06042
Amanda R.
Job Details:
11/06/2023
"Blue wire going to drain pump broken fixed wire not locking replaced lid lock not locking needs new control and wire harness ; ordrng 1 W11643701 (Harness) and 1 W11627413 (Control), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JBZFL30IGX00
Near Cornelius, North Carolina 28031
Vincent O.
Job Details:
11/06/2023
Found unit making ice after customer changed water filter. Customer complaint is that ice clumps. Found condensation inside unit indicating poor seal. Also found small tear is seal. Order and replace seal and ice maker. ; ordrng 1 W11038432 (Seal)
We serviced a
WHIRLPOOL WALL OVEN
Model WOD77EC0HS02
Near Cornelius, North Carolina 28031
Vincent O.
Job Details:
11/06/2023
Installed new broil element. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Rock Hill, South Carolina 29730
Jonathan J.
Job Details:
11/06/2023
"Complaint wash machine will not power on no matter what outlet it is plugged into. I found extreme cockroach infestation has gotten all over control panel user interface, dropping down from the ceilings and walls so bad that they are crawling out of the house across the gravel driveway. Cannot service unit due to infestation."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
11/06/2023
Complaint burners are slow to ignite. I found complaint true I tried cleaning burners no change adjusted burners per technical service bulletin. No change spark is still igniting sideways and down instead of up and ordering burners igniters and screws to fix parts are on back order office to call customer when parts come in.; ordrng 2 W11344539 (Flame spreader)s and 2 W11580024 (Ignitor)s and 4 W11643628 (Screw)s
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
11/06/2023
Found unit leaking at turbidity sensor seal. Removed sensor and cleaned. No resolve. Order and replace sump assy and turbidity sensor. ; ordrng 1 WPW10705575 (sensor) and 1 WPW10605057 (Sump assy)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near East Hartford, Connecticut 06118
Amanda R.
Job Details:
11/06/2023
What The right door hinge sits on to on the outer tub snapped off outer tub ; rqstng P&A on 1 W10713320 (Tub) and 1 WP8534853 (Hinge) and 1 W11612302 (Left hinge)
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Fort Mill, South Carolina 29715
Jonathan J.
Job Details:
11/06/2023
"Complaint, hard to press start button and power button I found service pointer. There is a physical button that Hass to be pushed firm. Customer does not have physical strength to press buttons under overlay. Called Whirlpool no fictional repair for me to press. Buttons is very easy for a customer to press buttons is different. Whirlpool file number 7737730875 file number customer to contact customer care hotline at Whirlpool Maytag to discuss with them her options. No issues found with dryer at this time. Unit is heating and operating normally."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
11/06/2023
Dispenser leaking rinse aid inside side door and dripping on floor. Needs new dispenser ; ordrng 1 W11412300 (Dispenser)
We serviced a
JENN-AIR RANGE
Model JLRP436WP00
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
11/06/2023
Customers complaint is range will randomly shut off and control goes blank. Ran diag found no error codes. Let oven cycle at 35 and then at 425 all checks ok. Recommended replacing UI control and main control at the same time. Called and the part is under warranty. Sent estimate to customer.
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Huntersville, North Carolina 28078
Vincent O.
Job Details:
11/06/2023
Installed new hi limit tstat. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
11/06/2023
Customer complaint is that washer does not complete cycle and takes too long. Ran diagnostics and found error code F8e1 long fill. Found temperature set to warm water. Ran automatic test cycle and found no hot water coming from supply. Removed hose and turned on hot water and no hot water even with valve on. Showed customer no hot water coming out. Customer turned on hot water. Tested and washer checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
11/06/2023
Customer complaint is that refrigerator door was replaced by another service provider and it is damaged. Customer said service provider ordered another door but never returned. She called service technician and was told he no longer works for that company. Took pics of damage on FF door. Ordered door. Customer also complained that there was water and ice in freezer bottom. Inspected and found drain covered with ice. Cleared ice and found foam blocking drain hole. Cleared and water is draining properly. ; ordrng 1 W11023679 (dor-fip)
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW1
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
11/06/2023
Washer making loud noise during spin. Found worn bearings in gearcase. Quoted customer. Was able to remove wash plate.
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
11/06/2023
Dryer making loud noise. Found mice in vent pipe. Cleared mice and tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
11/06/2023
Customers complaint is refrigerator getting condensation on top of freezer door gasket. Found no moisture dude to the fact it was 62 in house condensation will form at top of seal. This is Normal.
We serviced a
GE DISHWASHER
Model GDF520PGJ4WW
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
11/06/2023
Installed new gasket and bottom door seal tan self test all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Worcester, Massachusetts 01604
Angel R.
Job Details:
11/06/2023
Called tech line and went over current checks and replacement of parts. Recommended replacing belt. Used belt from TS. SR#7737723803; used 1 WPW10006384 ( BELT) from stock
We serviced a
FRIGIDAIRE RANGE
Model FFEF3016TSC
Near Worcester, Massachusetts 01610
Angel R.
Job Details:
11/06/2023
"Installed parts, tested unit and tested ok."
We serviced a
BOSCH MICROWAVE
Model HMB505001
Near Shrewsbury, Massachusetts 01545
Angel R.
Job Details:
11/06/2023
Helped with second man.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
11/06/2023
"Cx complaint that the unit is making a grinding noise while it washes. I inspected the unit to confirm The complaint. I found no error codes and ran a service cycle. I heard the friction while the unit was in spin. The slider and rotor have already been replaced. The gear case sent was the wrong one, its not compatible with this unit. The unit needs a new gearcase, the wash plate is stuck so Im ordering a washplate as well. Im ordering the parts for the return visit.; ordrng 1 W10902814 (Washplate) and 1 W11449841 (Gear case), dspstn on spec-tagged invntry: 1 W11449840 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ17
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
11/06/2023
Found fresh food door gasket ripped magnet not working properly door gasket needs to be replaced. Customer rescheduled for 11-8-23 pmPart#W10830055; ordrng 1 W10830055 (Ff door gasket)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
11/06/2023
Dryer making a thumping noise. Found vent very clogged and lint and soap built up in blower wheel. Customer must clean vent. Cleaned blower wheel and dryer sounds normal..
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
11/06/2023
Customer complained unit full of water wont start. Informed out of warranty. Quoted 373.42 for repair. Replaced drain pump and ran service mode all functions working. Verified proper operation. Collected via card. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Agawam, Massachusetts 01001
Gary V.
Job Details:
11/06/2023
"Installed parts listed and cycled, tested fine. Water line to fridge in basement is connected to hot water feed, and informed customer."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AEQ
Near Worcester, Massachusetts 01606
Angel R.
Job Details:
11/06/2023
"User interface is not responsive, no cooling on unit. Getting proper voltage. Customer decided to buy new fridge as parts are unavailable. Will need new up control and overlay."
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Worcester, Massachusetts 01610
Angel R.
Job Details:
11/06/2023
"Found UI dead, will order new UI and wire to control.; ordrng 1 W11459337 (Harness) and 1 W11583885 (Panel)"
We serviced a
WHIRLPOOL RANGE
Model WFE320MOJW3
Near Worcester, Massachusetts 01610
Aimee Z.
Job Details:
11/06/2023
Found no res or continuity at infi switch and checked burner theres a burn out ; schdld next appmnt for 11/13 MON AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Windsor Locks, Connecticut 06096
Chuck M.
Job Details:
11/06/2023
Customer complaint is that refrigerator doors are rusting and pitting. Took pics and ordered doors P&A. ; rqstng P&A on 1 LW10912110 (dor-fip) and 1 LW10913113 (dor-fip)
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Shrewsbury, Massachusetts 01545
Aimee Z.
Job Details:
11/06/2023
Installed new Cntrl and pre heated oven complete
We serviced a
WHIRLPOOL DRYER
Model WED5500BW0
Near Holden, Massachusetts 01520
Aimee Z.
Job Details:
11/06/2023
"Found bearing wheel worn needs tune up, installed new tune up kit and tested Advised Cust to clean vent ; used 1 4392067 (Tune up kit) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Grafton, Massachusetts 01536
Aimee Z.
Job Details:
11/06/2023
Found has broken blower wheel; ordrng 1 WP697772 (Blower wheel)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/06/2023
"Inspected and found capacitor leaking and leaked fluid on actuator, replaced both parts and cycled, tested fine.; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
ROPER WASHER
Model RTW4440VQ1
Near Ludlow, Massachusetts 01056
Roger R.
Job Details:
11/06/2023
Found unit has failed. Lets switch assembly. Quoted 49.99 for new lid switch and 239 for labor. Will order parts and return as soon as possible; ordrng 1 WP8318084 (DOOR/LID SWITCH)
We serviced a
KENMORE REFRIGERATOR
Model 795.70333.410
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
11/06/2023
"Customer complaint is that refrigerator is not cooling. Inspected and found fans and compressor running. No cooling, no frost pattern and food thawed. Quoted customer P&L. Customer will buy new."
We serviced a
GE DISHWASHER
Model GDF535PSR0S
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
11/06/2023
Not washingFound a error code for a drain pump 5 -5Also found voltage to pump and wash pump wouldnt turn on.Plus soap disp doesnt work.Cwa
We serviced a
LG REFRIGERATOR
Model LFCS225208
Near Springfield, Massachusetts 01108
Roger R.
Job Details:
11/04/2023
Checked and found compressor running with no cooling. This indicates a failed sealed system. Unit would need a new compressor and leak checks. Customer chooses to replace unit.
We serviced a
WHIRLPOOL RANGE
Model MGR6772BDS
Near Hartford, Connecticut 06112
Chuck M.
Job Details:
11/04/2023
Customer complaint is that oven was not heating properly. Checked igniter and found insulation on bake burner possibly move by mice. Set temperature for 350 degrees and oven preheated to temp and cycled. Oven checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Hartford, Connecticut 06106
Chuck M.
Job Details:
11/04/2023
Called customer on 1st number to eta and left a voicemail message. Called 2nd number and was told they dont have a call for service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ARB1914CW
Near Wethersfield, Connecticut 06109
Chuck M.
Job Details:
11/04/2023
Customer complaint is that water was leaking from freezer. Inspected and found drain clogged. Cleared drain.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Newington, Connecticut 06111
Chuck M.
Job Details:
11/04/2023
Customer complaint is that dishwasher was not drying dishes. Checked and found no rinse aid in dispenser. Ran water at sink and it took approximately 20 seconds to get up to temperature. Ran diagnostics and found error code F7e1 no heat. Ran calibration cycle and heater is back on. Advised customer to use rinse aid. ; dspstn on spec-tagged invntry: 1 W10703867 HEATER
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Farmington, Connecticut 06085
Chuck M.
Job Details:
11/04/2023
Customer complaint is that washer would not complete cycle. Ran diagnostics and found error codes F0e4 high temperature rinse. F8e1 long fill. Inspected and found hot and cold reversed and hot water pressure is low. Corrected hoses and tested. Washer checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Simsbury, Connecticut 06070
Chuck M.
Job Details:
11/04/2023
"Installed motor, cam, belt and shield. Tested washer in diagnostics and washer checked ok."
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4024HW0
Near Springfield, Massachusetts 01108
Roger R.
Job Details:
11/04/2023
Found shit off on wall for washer not working. The valve would need to be changed by a plumber.
We serviced a
ELECTROLUX FREEZER
Model FFFU21M1QWF
Near Springfield, Massachusetts 01108
Roger R.
Job Details:
11/04/2023
Installed new door seal due to a torn and worn seal.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Ludlow, Massachusetts 01056
Roger R.
Job Details:
11/04/2023
"Found unit has a bad gearcase and needs a new wash plate. Will order both items and return to install.. ; rqstng P&A on 1 W11393685 (Gear case) and 1 W10752283 (Plate, wash)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS05
Near South Hadley, Massachusetts 01075
Roger R.
Job Details:
11/04/2023
"Installed new right front roller assembly. Also found unit needs a new left hand door closer. Will order and return to install ; ordrng 1 W11163783 (Left hand Closer, door)"
We serviced a
SAMSUNG REFRIGERATOR
Model RFG297HDRS
Near Agawam, Massachusetts 01001
Roger R.
Job Details:
11/04/2023
Found unit running but not cooling. Compressor running. Unit has a sealed system leak and would need a compressor. Customer to purchase a new unit.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
11/03/2023
"Customer complained of unit taking multiple cycles to dry clothes. Upon arrival found unit has proper voltage and heating element is cycling at proper temps. Found dryer not passing vent test kit when unit is hooked up to exhaust line in home, when unhooking exhaust line up vent test kit passed. Found vent cover on exterior wall of home was the design where it has a very small exit hole. Informed customer she should get another type of exhaust cover. That the current one was restricting the flow of air causing the Long dry time. Verified proper operation of unit. ; used 1 W11224254 (VENT TEST KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS1
Near Coventry, Connecticut 06238
Amanda R.
Job Details:
11/03/2023
Replaced drain pump tested draining normally
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Indian Trail, North Carolina 28079
Jeff L.
Job Details:
11/03/2023
"Replace parts ordered by a previous technician found a crack in the right corner of the car also did order it scheduled to be back next Thursday morning to repair consultPart#W11413566; ordrng 1 W11413566 (Console), dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
LG REFRIGERATOR
Model LFX31925sr/02
Near East Longmeadow, Massachusetts 01028
Roger R.
Job Details:
11/03/2023
Found frozen drain in refrigerator again. Also found evaporator cover waterlogged and not insulating properly. Drain frozen deep inside wall of refrigerator. Suspect insulation is compromised and not working correctly. Recommend replacing refrigerator as this is not repairable. Tried to clear but was not able to.
We serviced a
MAYTAG LAUNDRY CENTER
Model MVWC565FW2
Near Charlotte, North Carolina 28211
Jeff L.
Job Details:
11/03/2023
Found cam pulley hitting plastic guard it was loose replaced cam assembly unit ran and checked okCall complete; used 1 W10721967 (Clutch assembly) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CB3
Near Fort Mill, South Carolina 29707
Mitch H.
Job Details:
11/03/2023
"Took microwave down, removed and replaced magnetron and diode. Tested microwave on counter, working correctly. Reassembled and remounted microwave. Tested again, operating properly.; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV and 1 WPW10693025 MAGNETRON"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Iron Station, North Carolina 28080
Ryan S.
Job Details:
11/03/2023
"Customer complained unit stared noise again. Found oil leaking from gearcase this time. Quoted gearcase and labor and customer didnt want to repair , was going to sell set to a friend for $400 because hes moving so didnt want to repair at all."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Manchester, Connecticut 06042
Amanda R.
Job Details:
11/03/2023
"Replaced drain pump and control tested starting normally when spinning basket has a bad wobble in it needs new basket agitator and cap ; ordrng 1 W11050804 (Cap) and 1 W10902814 (Wash plate) and 1 W11178227 (Basket), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
11/03/2023
Installed new console. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW3
Near Manchester, Connecticut 06042
Amanda R.
Job Details:
11/03/2023
"The hinges for lid broken drain hose has pinhole in it ; rqstng P&A on 1 W11244231 (Drain hose) and 1 WP8563965 (Left hinge) and 1 WP8572974 (Hinge) and 4 W11404293 (Screws)s, states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Monson, Massachusetts 01057
Roger R.
Job Details:
11/03/2023
"Installed new auger motor, divider and yoke parts due to ice not dispensing out the door. All checks properly now."
We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Springfield, Massachusetts 01108
Roger R.
Job Details:
11/03/2023
Found unit had a bad bake element. Installed new bake element and tested. All checks OK.; used 1 W10779716 (ELEMENT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Agawam, Massachusetts 01001
Chris B.
Job Details:
11/03/2023
Replaced part and unit running normal. Verified that all touch panel is working properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF220NCTASRIAA
Near Southampton, Massachusetts 01073
Chris B.
Job Details:
11/03/2023
Complaint that the unit is not cooling properly. Found bad sealed system. Compressor is running and have proper voltage. Found poor cooling in the evaporator side. Customer decided not to fix the unit. Quoted parts and labor. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFX2897DRM00
Near West Springfield, Massachusetts 01089
Chris B.
Job Details:
11/03/2023
Complaint that the unit is not sealing properly. Found bad gasket on ff and ff side. Found broken bottom shelf and bin. Found bad touch panel. Will order all parts for a return visit. ; rqstng P&A on 1 W11127833 (Frame) and 1 W10530297 (Support) and 1 W10493547 (Crisper Support) and 1 W10858273 (Bin) and 2 W10846057 (Gasket)s and 1 W10407216 (Gasket FZ) and 1 W10864260 (Control Touch Panel)
We serviced a
WHIRLPOOL DRYER
Model WCD5090JW0
Near Hartford, Connecticut 06112
Chuck M.
Job Details:
11/03/2023
Customer complaint is that dryer is not starting. Ran diagnostics and found error code F6e3 ACU not receiving Data from MCU. Ordered control. ; ordrng 1 W11644684 (Control)
We serviced a
WHIRLPOOL WASHER
Model MHW8200FW0
Near Hartford, Connecticut 06105
Chuck M.
Job Details:
11/03/2023
Installed control and tested. Washer is spinning at high speed properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Farmington, Connecticut 06032
Chuck M.
Job Details:
11/03/2023
Customer complaint is that food was freezing in FF section. Inspected and found damper stuck open and noisy. Replaced damper and advised customer to allow time for unit to stabilize and reach proper temperature. ; used 1 WPW10594329 (DAMPER CNTRL) from stock
We serviced a
SAMSUNG WASHER
Model WA45T3400AP/A4
Near Norton, Massachusetts 02766
Aimee Z.
Job Details:
11/03/2023
Installed new Cntrl and installed new drain pump completeRan a rinse and spin to check drain and ran
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Manchester, Connecticut 06042
Amanda R.
Job Details:
11/03/2023
Replaced motor and blower wheel tested operation normal ; dspstn on spec-tagged invntry: 1 279827 MOTOR and 1 WP694089 BLOWER WHEEL
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Springfield, Massachusetts 01108
Roger R.
Job Details:
11/03/2023
Found unit has insect infestation which voids warranty and unit is not serviceable. ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Fort Mill, South Carolina 29707
Mitch H.
Job Details:
11/03/2023
"Removed and replaced main control, pantry control and harness. Plugged refrigerator back in, ran diagnostics, all components test good.; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE 1 WPW10675033 CNTRL-ELEC , and 1 WPW10769076 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
11/03/2023
"Installed all new parts and reset temps for fridge and freezer ran a diagnostics and cycled ice maker found unit now filling and fill tube heater now operating, noticed wile unit would run the damper had gotten louder and louder damper needs to be replaced will order, also noticed Handles in fridge section set screws stripped out handles will not tighten and will be trouble to get off, will order new handles and damper advised once parts are in we would call for return visit ; ordrng 1 WPW10479155 (Damper) and 2 W11163764 (Handle)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/03/2023
"Complaint, freezer lights out. I found complaint true I replaced freezer LED light top per special project tested operations all lights are working and both fresh food section and freezer zone. No additional issues found at this time. Technical Service Pointer #: W11460554 Rev K Action Required: MandatoryRelease Date: October 2023"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/03/2023
"Complaint dryer gets hot but will not dry leaking water all over floor as well randomly. I found water leaking is occurring due to venting issue dryer vent hose was full of about 4 gallons of water in it. I found a vent behind going outside had no steam in 27? temperatures used vent test kit. Also the airflow going through Dryer Sucking Flat off, but when duct vent hose was removed, dryer was able to suck the flap off of the vent test kit properly. No dryer issues found at this time other than venting issues.; used 1 W11224254 (VENT TEST KIT) from stock"
We serviced a
WHIRLPOOL RANGE
Model GJC3034LB01
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/03/2023
Complete front right burner element will not turn on anymore. Will not get hot at all. I found infinite switch has failed so has surface burner element. I replaced both at the same time tested operations. Everything is now working properly. No additional issues found all burners are not working. All hot lights and element. Lights on are working to.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Springfield, Massachusetts 01104
Roger R.
Job Details:
11/03/2023
Found unit has slight noise in spin this is due to the balance ring on the top of the tub. Unit checks okay. If issue reoccurs may need a new tub.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Springfield, Massachusetts 01119
Roger R.
Job Details:
11/03/2023
Takes three days to fill bucket without anyone using any ice. Checked temperatures in freezer and unit working normal. Called whirlpool tech support. Case number SR7737713056
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW01
Near Farmington, Connecticut 06032
Chuck M.
Job Details:
11/03/2023
Customer complaint is that FF gasket was not sealing to cabinet. Corrected gasket with blow dryer and it is sealing. Bottom of gasket pulls out. Ordered new gasket. ; ordrng 1 W10838574 (gasket-dor)
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
11/03/2023
"Unit was a floor model, the bake unit takes forever to pre heat. There are several things that are faulty with this unit the parts Im ordering should correct all the oven issues.Part#W11234290Part#W11385634Part#W10859573Part#W108602702xframe2 men; ordrng 1 W11234290 (Wifi) and 1 W11385634 (AMB) and 1 W10859573 (Oven sensor) and 1 W10860270 (Bake unit) and 2 2xframe (2men)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
11/03/2023
Customer showed me video of the UI acting funky flashing on and off and fridge will just shutdown. Going to order main board and UI FOR GOOD REPAIR. Office will call customer when part arrivesPart#W11579559Part#W11224256; ordrng 1 W11579559 (UI) and 1 W11224256 (Control)
We serviced a
KITCHENAID WALL OVEN
Model kode500ess02
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
11/03/2023
Fault code is F9 E0 meaning something is wrong inside junction box advised customer to have someone check power supply from house that ties to oven. Advised customer to call us if needed after repair is made. Call complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Matthews, North Carolina 28105
Jeff L.
Job Details:
11/03/2023
Replaced part ordered by previous technician unit ran and checked OKCall complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
11/03/2023
Customer says he will have a different company come out since we charge a diagnostics fee and is canceling service since whirlpool says there will be no charge and we should not be charging him anything. No work done no services performed customer needs freezer led. Customer had whirlpool on speaker phone I heard them say that.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/03/2023
Replace parts per service Poyner tested operations water is now dispensing properly. Customer no longer hast to remove water filter to get water out of door. No water leaking. Ran 3 gallons of water out of door dispenser. ; dspstn on spec-tagged invntry: 1 W10786952 VALVE/HI PRESSURE
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/03/2023
I replaced all previously ordered parts tested operations. Everything is working quietly and normally no additional issues. Found dryer is getting hot. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
11/03/2023
"Complaint water leaking door scraping door will not stay closed keeps opening by itself I found right hand hinge is broken. I found unit leaking from left side door gasket. I found dishwasher has been scraping on. The left side door was tweaked. I adjusted door , tested operations no more leaking. No more additional issues found everything is working fine.; used 1 W11483553 (GASKET) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
11/03/2023
I installed the ordered part and tested the unit for the cx. The fan works fine but the home does not have a vent allowing the MW fan exit air from the home. The cx is not satisfied with blower fan performance. However the unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Charlotte, North Carolina 28205
Robert A.
Job Details:
11/03/2023
"I installed the ordered parts (except the control board, I sent it back) and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Charlotte, North Carolina 28213
Robert A.
Job Details:
11/03/2023
Cx complaint that the unit is not drying clothes. I inspected the unit to confirm the complaint. The unit tumbles and heats but has poor airflow. The home needs the dryer duct line cleaned to restore proper drying. The unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Charlotte, North Carolina 28213
Robert A.
Job Details:
11/03/2023
Cx complaint that the units cooktop is deformed near the RF burner. I inspected the unit to confirm the complaint. The surface is uneven and deformed. I replaced the cooktop and tested the unit for the cx. The unit is working as designed.