Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found the leak coming from the sump seal. I replaced the sump motor assembly and tested the unit for the cx. The unit is working as designed.

"Returned to install pump and harness. Installed parts and reassembled unit, ran service diagnostic and all funtions working as designed. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP"

"Returned to install new sump, installed sump leak checked and verified proper operation. ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"

Customer complaint that the unit was out of balance I immediately noticed I was severely unleveled I adjusted feet to level the machine. I checked unit for fault codes there were none and I put the unit into drain/spin mode and the unit ran normal. I advised customer to keep unit level and to make sure feet dont get caught between tile and grout. Unit ran and checked ok

The unit needs a new complete dispenser assembly and control which both are NLA. At this time ticket needs to be turned over to extended warranty company; rqstng P&A on 1 W10180779 (Control panel) and 1 W10157886 (Dispenser assembly)

"I replaced all previously ordered parts. I tested operations. No add additional issues found no abnormal noises ran a psych quick wash cycle spun out laundry, with no further issues found"

"Customer was unhappy with the door the material had defective material. So I took the new door back off and put original back on, customer said he wasnt waiting on another door. This call is complete"

"Returned to install valve. Installed valve. Ran unit checked for leaks, verified proper Operation of unit. ; dspstn on spec-tagged invntry: 1 W10648041 VALVE"

Please see pics the bottom corner of inner door is damaged and bent cannot install bottom seal correctly and there is the potential for water leak needs new inner door office please call customer to reschedulePart#W11559689; ordrng 1 w11559689 (Inner door)

Was at job after 5 so please call customer to reschedule. Found the front 2 terminal blocks bad and tips of burners damaged need to replace 4 partsQty (2) 814399W11396792W11396790; ordrng 2 814399 (Terminal blocks)s and 1 W11396792 (Burner) and 1 W11396790 (Burner)

"Cx complaint that the cooktop grate has cracked and the RF burner head and orifice holder is warped. I inspected the unit to confirm the complaint. The RF burner head, orifice and grates need to be replaced. The unit is within 30 days of ownership, so it is covered. Im ordering the grates and burner head for the return visit.; ordrng 1 W11548766 (Grate kit) and 1 W11245289 (RF burner head) and 1 W11672515 (RF orifice holder)"

"Inspected and found f6e1 fault for ui panel shorted, will order pertinent parts and return.; ordrng 1 W11625194 (Ui panel) and 1 W11646927 (Main acu)"

"Cx complaint that the unit is still not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. I tried jump the IM motor and water valve, neither worked. The IM is getting 111v across L & N. I checked power at the emitter and receiver boards at the blue w/ yellow wire, both are receiving 124v. I called Techline to document the issue. They had me remove the receiver board and jump from blue w/ yellow & black w/ white, the IM received 124v. The receiver board is not sending the correct voltage. Im ordering the parts again to resolve the issue.Sr7738437561; ordrng 1 W11629974 (Emitter board kit)"

"Found icemaker block of ice ,steamed out Found crack in the seal to the ice binAlso need Im service kit; ordrng 1 DA82-02673A (Service kit) and 1 DA97-14474C (Ice bucket)"

After verifying with Roger found unit running normal. Measured 1.03amps on compressor side and normal frost pattern on the evaporator side. No ice buildup found. Mentioned to the customer to keep it running and to keep an eye on the cooling for the next few days. Parts will be returned in my bin.

"Cx complaint that the unit is still not removing stains from the dishes. I inspected the unit to confirm the complaint. I ran the DW with the clear plastic cover with the cx. The wash motor and spray arms cycle and sprays water in all areas. However the overall water pressure seems weaker than normal, but the incoming pressure from the house is fine. I called Techline to document the issue. The cx has been referred to cx service. The cx is not satisfied with DW performance and want a replacement. He at least wants to replaced the upper spray arm and manifold. Im ordering the parts for the return visit.Sr7738439075; ordrng 1 W11507999 (Feed tube) and 1 W11545334 (Manifold) and 1 W11128231 (Manifold cover)"

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found an error code: f7e1. I cleared the code and ran a service cycle. The unit fills and drains but there is no wash action. I checked the harness behind the panel, it was stuck to the inner door. I separated the harness and insulated it in e tape. I tested the unit, it still had no wash action after filling.The unit needs a new sump motor and control board to resolve the issue. I quoted the cx for the repair and collected the service call by check."

"Cx canceled the appt at the door, she no longer wants to complete the repair. I did not install the control or retrieve the broil element from last visit.; O-emld tckt"

"Customer complained of long dry times. Found heater was cycling on and off at proper temps. Ran dryer test kit test. Did not pass air flow test. Found dryer exhaust filled with lint debris. Informed customer to clean exhaust. Informed customer unit is working as designed. , if called for similar reason she will have to pay on next call."

"Checked entitlement, found actual goods issue date of 12/22/22. Covered by additional 1 year Costco warranty. Tested and found no water dispensing and ice maker not working. Entered diagnostics, tested ice maker, would not cycle. Tested valve, valve actuated and operated properly in diagnostics. Ice compartment door separating. Ordering user interface, main control, ice maker and door. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11574766 (User interface) and 1 W11664342 (Control) and 1 W11594927 (Ice door) and 1 W11557001 (Ice maker)"

"Removed shelves and covers. Replaced valve and tested before reassembly and checked to make sure reservoir was not frozen. Valve operating properly. Reassembled, tested, still no water from dispenser. Advised customer that water line from valve to door is likely frozen. Instructed customer on how to turn off cooling. She is going to allow refrigerator to thaw out then test dispenser."

"Inspected and found refrigerant flow sound coming from capillary tube on evaporator and added perma gum and sound quieted down, all functions test normal.; dspstn on spec-tagged invntry: 2 W11506619 COUPLER 8 NK MS 00 , used 1 212643 (SEALER-GUM) from stock"

Customer complaint is that dryer was taking too long to dry. Ran dryer and checked venting outside. Found vent screen covered with lint. Cleared and advised customer to check periodically.

"Checked and found left front infinite switch shorted and burnt, also found power cord burnt off terminal block. Suspect cord issue caused switch to short. Called Whirlpool safety department spoke to Penny SR# 7738412993, advised her of findings. She gave authorization # W1AAT50WPL1. Ordering switch and terminal block. Checked part availability and scheduled return for 2/15 AM.; ordrng 1 W11129442 (Infinite switch) and 1 WPW10245259 (Terminal block)"

Replaced wiring harness and capacitor. Ran normal cycle and went through fill and into agitate fine. Cancelled and drained fine.

SR#7738375485 (Lisa) SafetyFound spray arm burnt and had fell off sump assembly there was nothing wrong g with heater there was a little plastic melted onto heater and that came right off. Unit ran and checked ok; dspstn on spec-tagged invntry: 1 W10518394 HEATER

"Tested unit and found washer would not wash ran diagnostics and found errors F7e1 tachometer missing or wrong signal F0e3 over loaded F0e5 off balance ran a diagnostics cycle and found motor just buzzing and tub never moving, checked motor and found plastic shroud had gotten jammed up in the belt and pulley causing it to stop motor. Straightened out housing and motor is now free and all operations are working to specs"

"Replaced control and interface board. Verified not operating without coins, added coins and unit started properly with lights coming on properly as well.Let nit rf n and didnt make it to agitate. Found not hot water coming to unit, not hot water from house valve, that waterline is not connected to any supply, just ends open. Ran second cycle tap cold and went into agitation fine."

"Diagnosis was a miss. Replaced on removing old boot, tub assy shifted far to right, unit has a broken spring. Ordering shocks and springs, cost parts about same, no additional charge to cs for parts or labor.; ordrng 2 4970FR2084Z (Suspension spring)s and 3 383EER3001J (Shock absorber)s"

Retuned to install pressure regulator. Installed regulator and leaks checked with bubble test. No leaks. Ran all surface burners. No pulsing. Customer checked also. Verified proper operation.

"Tested unit in a diagnostics cycle and found dispenser not opening when calling for soap, checked power to dispenser when activated and proper voltage is there, checked dispenser and found motor broken causing unit to not open. Replaced dispenser and ran a diagnostics again checked for opening and dispenser is now opening properly and all operations are working to specs ; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER"

"Checked over unit due to customer had been hearing a noise coming from unit when running and mostly in the morning time, removed rear cover and found water valve pushed into condenser coils causing a rattling noise, the valve had popped out the condenser. Reattached condenser to rubber mounts and fixed valve pushed unit back in place and checked for noises, unit is now running properly advised customer unit will make some noise wile running and will make some noises when in a defrost cycle this is all normal noise."

"Checked over unit and found ice maker had been leaking water into ice bin causing it to freeze into a block of ice, cycled ice maker and found once filled water would drip from ice maker mold into bin ice maker is cracked. Replaced ice maker and cycled unit ice maker filled and is now holding water and working to proper specs ; used 1 D7824706Q (ICE MAKER) from stock"

"Inspected and found incomplete frost pattern, found no signs of uv dye on any connections , compressor is running hot, needs compressor replaced, ordering evap for back up in case of leaky evap. Will order parts and return.; ordrng 1 W10233960 (Compressor) and 1 W11256565 (Evaporator) and 1 WPW10143759 (Filter drier)"

"I replaced all parts previously ordered. I tested operations. Everything is working properly. No abnormal noises. No additional issues found.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11449840 GEARCASE , and 1 W11550891 AGITATOR"

"Latch was broken ,replaced with new latch an replaced the control.Still doing the same thing trips first 5 mins of spin.Also Cust still smells rubber motor is warm.Mtr running at5 ohms at low end of reading on spinCust has light on same breaker when mtr runs fickersCust can run through an extension cord on other circuit doesnt trip.Called tech line spoke to Nate at tech line Is on 20amp breaker or he thinks weak winding in motor or weak breakerCust replacing breaker and ordering new mtrSr 7738438990; ordrng 1 W11283592 (Motor), states that autho needed"

Tested bake 350 and convection 325 Showed customer convection fan is running Have to push door switch to see fan is movingTemps are perfect

"Found needs a evap fan steamed out freezer , Cust will have unloaded for install; ordrng 1 W11224591 (Evap fan with harness)"

"Found that the spin speed shut off. Also need new shuck; ordrng 4 W11316766 (Shocks)s, dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

Installed parts listed. Cycled back on unit is working properly.; dspstn on spec-tagged invntry: 1 W10822606 AUGER MOTOR

Inspected and found drive belt broken and will order and return.; ordrng 1 WH08X10050 (Drive belt)

"Need to order new pulley system. Part #WPW10343192Found pulley bad after getting dryer down and replacing rollers. This is a new style pulley and the pulley in dryer kit bag will not work. Please call office to reschedule; ordrng 1 WPW10344192 (Idler pulley), dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"

Icons for cooktop being on or hot dont work and bake and broil dont work black wire at terminal block burnt power cord and terminal burnt power cord wasnt tightened when installed fixed wires replaced terminal block and power cord has correct power at terminal and going into control still not working needs new control ; ordrng 1 W11544349 (Control)

Complaint not freezing ice bread adjusted thermostats and explained how the freezer cools ff section

Upper oven bake element broken replaced preheated to 350 operation normal

"I replaced spark, igniter, tested operations, no additional issues found all burners are igniting properly upon departure. All burners have a perfect flame pattern on both high flame and low flame."

Complaint that the unit is out of balance. Found issues with the suspension and will quote for parts and labor. Customer will adjust the unit first before changing out parts. Mentioned to the customer they have 7 days to waive the trip fee into labor. Trip fee already collected.

"Inspected and found drain frozen over and needs to be replaced, will order and return. Customer wants next Friday am slot.; ordrng 1 W10619951 (Drain tube)"

"Installed new cntrl and stator ran unit thew a calibration cycle and found unit had been making a click when spinning, found noise coming from slider replaced slider and recalibrated unit. Ran a wash cycle and unit is now working to specs ; used 1 W10734521 (SLIDER) from stock"

"Checked over unit and found right front burner and left front burner not cooking the same speed customer stating right one heats faster then left. Heated up burners and gave customer Ed on right burner is a stronger burner then left this is normal operation advised using right side then left if wanting heating things faster. Fixed stove language due to in French gave customer Ed on how to use the air fryer and all functions, checked all other operations and unit is working to specs"

"Tested washer and found unit had gone threw a cycle then errored out f9e1 long drain and cycle stopped and customer could not get unit to work. Canceled out error and checked drain pump, found pump connection had broken off not allowing power to drain pump motor. Cut out bad connections and reattached with connectors crimping them in, brought unit legs down to lift unit up to stop from hitting pan ran a wash and drain cycle and all operations are now working to specs"

Replaced inner basket unit ran and checked ok with no leaksCall complete

Replaced freezer and refrigerator doors. Corrected gasket with blow dryer. Checked ok.

Installed wash motor and tested. Dishwasher is working properly. Showed customer it works.

Customer complaint is that freezer door was opening easily and there was frost in bottom left corner. Found door closed tightly and no frost. Unit is packed with food on all shelves. Bottom shelf and basket has no circulation due to packed food. Gasket Checked ok. Advised customer to rearrange food for better circulation.

Assist only. See CB ticket for same appointment compressor okay not needed; dspstn on spec-tagged invntry: 1 876765 TUBING KIT and 1 WPW10507886 COMPRESSOR

"I replaced led kit all leds, all leds are now working perfectly with no further issues reported by customer with refrigerator at this time."

Installed new panel programmed and tested all checks ok.

"Complaint that the ice maker is not cycling ice correctly and doesnt dispense ice at times. Found ice buildup in the shoot and all clumped up. Found door flapper not holding good seal and warm air melting the ice cubes. Will order new shoot.; ordrng 1 W11572058 (Ice Door Shoot), dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"

"F0e2 over suds condition detected f0e3 over loaded condition detected f0e5 out of balance load detected f8e1 no fill long fill error code. I found inlet. Water valve is humming extremely loud. I suspect valve solenoid. Both hot and cold. Are cutting out in the middle of a cycle causing F8 E1 error code to display. No Longville area code. I checked drain hose. No issues with drain. I checked all other issues. Highly advised customer seriously cut back on soap usage, just filling the tub with no soap added was creating heavy siding advice customer to run a clean washer cycle multiple times as well. No additional issues found with washing machine today."

Complaint dishwasher door falls will not stay open by itself. Door is very heavy. I found pulley on left hinge had broken. I replaced both police and both rope. Assemblies tested operations of door. No additional issues found everything is working just fine as of right now.; dspstn on spec-tagged invntry: 1 8194001 DOOR LINK KIT

Customers complaint is the finish is coming off blue porcelain. Was able to use a scrubber and remove stains. All checks ok. ; O-emld tckt

Customers complaint is washer not draining. Arrived and found door locked with load inside. Was able to enter diag and open door. Found F8E1(long/no fill) found water supply off. Turned in and ran automatic test then started a heavy duty cycle and all checks ok.

Installed Contrl and wash pumpCouldnt properly test Cust needs to have re intalled Water comes through floor and wasnt long enough.Connected to power and heard diverta valve and then water valve buzzing Wash pump working and tested the drain.Cust having re installed CompleteLeft the touch pad locked until re installed

"Found the bolt to the stator off, re installed Needs new slider and suspension rods ; ordrng 1 W10734521 (Slider) and 1 W11400156 (Suspension rods)"

Installed new water valve tested no waterTo the water line off no water The ball valve is stuck closed.Put back on the SS hose Advised customer to have the shut looked at by plumber.Also have plumber check for leaks After test water line; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT

"Complaint, flame is too high. Cannot get to go low. I found orifices are for natural gas on machine and need to be changed out because customers on propane. Customer to contact gas company to have all orifices changed. No issues found with cooktop other than that."

"Complaints. Not filling with water wont spin. Agitate wont do anything turn itself off. F7e5 only error code in fault history I found that the gear cases has leaked all of its oil all over the floor, and its actively leaking water as well onto the floor found water inlet valve is making a loud, humming noise both hot and cold solenoids barely a trickle I found clutch keeps clicking when power is supplied to washing machine unit will also need a main control board as well as a gear case I attempted to remove wash plate will have to break wash plate to remove motor is completely rusted due to water. Leaking onto motor winding unit will need all components related to the lower end gearcase to fix. as well. No additional issues found with washing machine at this time. Parts are on back order Office will have to call customer when all parts come in. ; ordrng 8 W11027980 (Screw)s and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10915700 (Stator) and 1 W10909670 (Spanner nut) and 1 W10734521 (Slider) and 1 W10752283 (Washplate) and 1 W11393685 (Gearcase) and 1 W10752187 (Screw) and 1 W11165546 (Valve) and 1 W11401712 (Control)"

"Customer complained of grinding noise from, turntable. Ran unit heard a slight noise once. Replaced turntable motor from pre id ts. Ran unit for 3 min no noise, unit working as designed. Verified proper operation."

"Customer said she washed a dog bed and it slung water everything. Informed customer she cant was a dog bed in this unit. It will get off balance and water will splash over edge. Ran component activation and all functions working properly and unit spinning properly. Ran quick wash and unit didnt leak or show signs of getting off balance. Verified proper operation. Called techline to document. Techline agreed, cant wash dog bed due to unit getting off balance. Sr#7738438887"

"Customer complained of long dry times, found exhaust was smashed. Dryer was also on a wood pedestal informed customer she will need to buy new exhaust system to fix issue. Unit is in a closet and when pushed back it smashes vent casing airflow to not flow properly causing long dry times. Verified proper operation when unit isnt. Hooke duo to exhaust."

"Retuned to call and checked pressures, pressures normalise in ref section but then low side goes into deep vaccum. Too off cap tube on ref side evap to make sure no clog at braze point. Re brazed and found evap not clogged. Went to replace 3 way valve body. (Previous call unit started cooling at stopped. Found filter dryer clogged. Charged unit after installing new filter dryer and charged system, unit started cooling again and stopped again, ordered 3 way valve body thinking clog in 3way valve.) went to change 3 way valve and when moving filter dryer heard Freon escape from clog in 2nd new filter dryer. Took off shrader valve and found black suit like substance on filter dryer shrader valve. Called Randy he said its from old compressor burning something. Its whats causing unit to to clog filter driers. Called techline techline sending into review. Due to unit being contaminated . Sr#7738442231 someone will contact the customer in the near future."

"Checked over washer and found unit would not start it would go right to done never filling or sensing, checked errors and found F7e1 tachometer missing or wrong signal. Ran a diagnostics cycle and found actuator would not advance, replaced faulty actuator and unit recalibrated and is now washing and working to specs ; used 1 W10913953 (Actuator) from stock"

"Replaced two front support rollers that were not turning, was able to clean one and put on rear and running smoother. Unit still makes some noise, older unit, but belt and pulley are good and tumbling properly.; used 1 NCI supports (Support rollers) from stock"

Replaced evap fan motor and steamed clear evaporator. Verified evap motor is blowing. Error no longer on display

"Unit is under 1yr wp warranty per service bench. Intermittently stopping 5/10 minutes into cycle. Tested in normal with damp napkin in sensor , ran over 15 minutes with no issue. Explained how sensor works, that timed dry may be needed for small loads. Tested fine."

"Wash, clean, sanitize lights blinking, cs says he reset at breaker and same. No response any buttons.Disconnected/reconnected at junction box and started cycle as normal.Unit will not go into diagnostics. Flashing lights not listed as an error state. Heater measures 15ohms and measuring 7vac during cycle, but do not know at what point heater should kick on during cycle and not going into diagnostics is a failure. Voltage did change while monitoring, sometimes 10v sometimes 5, switching when other motors /valves running. Eventually did see it kick on at 120v.Ordering u/i and control; rqstng P&A on 1 A11147301 (Control) and 1 5304518467 (Switch board)"

Customer complaint is that washer was leaking. Inspected and found a sock in tub ring at fabric softener dispenser. Removed and tested. Washer checked ok.

Customer complaint is that washer agitator cap kept coming off during cycle and now it is cracked. Took pic. Ordered cap P&A. ; rqstng P&A on 1 W11611671 (Agitator Cap)

Replaced cooktop and showed customer it works.

Customer complaint is that dispenser was not dispensing water. Found water line kinked. Corrected and tested. Showed customer it works.

Checked and tested burners. Adjusted burner heads per service pointer W11643965. Burners now igniting quickly and properly. No other issues found. Left parts with customer.

"Tested and found all components operating properly. Tested oven set at 350 found that calibration was off, running hot. Calibrated control, retested at a 400, now cycling much closer to set temperature. Collected for service call on cc."

replace part ordered unit ran and checked ok no leaksCall complete; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC

Not making ice. Found proper temps. Ran diagnostics found E5(timed ice making) ran cycle and fill test and each passed. Replaced icemaker please allow 24 hrs for temps to stabilize. ; used 1 W11658802 (ICE MAKER) from stock

Belt broken replaced belt tested operation normal

"Removed and replaced lower rack wheels and installed tine clips. Adjusted feet and leveled dishwasher. Ran test cycle, completed properly. Started unit in normal wash, filled and operating properly. Canceled cycle, drain pump operating properly."

Unit getting stuck at spin cycle 12 minutes. Unit spins properly in test mode. Main control was recently replaced will order new board again and return to install. ; ordrng 1 W11419171 (CNTRL-ELEC)

Checked unit and found error code for no fill/long fill F8E1. Otherwise all okay. Hot water turned off at wall. RECOMMEND USING TAP COLD WASH TEMPERATURE.

Collect payment

"Customer complained of noise when running unit. Foudn noise associated with turntable motor. Ordering new turntable motor and ring, scheduled return call for 2-19-24pm customer will be out of town next week. ; ordrng 1 W10642989 (Motor) and 1 W11252182 (Ring)"

Installed new control and upper sensor. Preheated to 350 all checks ok.

Found door hinge area bent. Adjusted hinge area and door closes properly. All okay

Not starting slider broken replaced slider tested starting normally ; used 1 W10006484 () from stock

Belt fell off unit reattached tested operation normal

Installed new gearcase ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE

Complaint that the unit is leaking water from the bottom. Found aftermarket drain hose leaking. Customer will have the part replaced. Customer had an extended hose installed and will look into replacing it. Washer working normal.

Gained access to unit 403 to service washer. Removed and replaced main control board as unit was not responding properly and only trying to drain while empty. Tested unit it and all functions normal again.

Installed new thermal fuse at oven control. All checks ok