"Inspected and found broken belt, replaced belt and cycled, tested fine.; used 1 341241 (BELT) from stock"

"Inspected and found drum and bearings worn out and loud, quoted and she will call ."

Replaced control console and pressure switch tested operation normal diagnostics took pics of spot where unit is at cust has leak from sink

Complaint that the unit is tripping the breakers. Not only the inside GFCI breaker but the normal outlet in the garage. Found poor frost pattern on the evap section. Quoted parts and labor but customer will not like to repair the unit at any amount over $300 because of its age. Collected trip fee.

Installed new right side door.

"Loss of power knocked out control, checked for error codes and there were none. Calibrated and ran test cycle, tested ok. Left unit doing a normal wash."

"Installed new pump and motor, tested ok."

"Tested unit on quick wash, tested ok but customer says problem is erratic as of lately. Noticed that unit is plugged into outdated outlet with no ground. She is having it updated next month. Will need new control, wire harness and pressure sensor. Spoke to Mike, will assist with parts order. ; cstmr sgnd Dsclmr"

"Tested unit and found machine would make a loud thumping noise wile in a spin and agitation also would randomly start to squeal when spinning, ran a spin cycle and found unit thumping checked stator and rotor and found rotor bolt coming off causing rotor to fall down and not make a connection causing the noises, reattached with lock tight and unit is now spinning properly, checked the squealing noise and it would not make the noise for me advised customer it could be the gearcase making noise due to the shaft dropping down an rubbing customer going to watch unit for now and will let us know on issue with squealing if it comes back they will need a new Gearcase"

"Ran unit and found unit erroring out removed kick panel and found water in float, removed float and ran a diagnostics cycle checked errors and found 8-4 inlet water fill problem 9-2 drain motor electrical problem, let unit run threw a self test and found drain pump super noisy and pumping weak pump windings getting water in them, adjusted drain hose to have a loop so water will drain properly, Checked filling and found unit filling slowly checked water pressure and it is good and strong valve not opening fully, will order new drain pump,clamps for drain and water valve ; ordrng 1 W11462456 (Drain pump) and 1 W11434044 (Water Valve) and 3 WP285655 (Clamps)s"

Replaced both door hinges tested operation normal door closing normally ran diagnostics normal

"Concern is overly noisy while washing, inspected and found drain hose tapping against rear cabinet, adjusted and tested fine. All other functions and noises are normal for this style washer."

Checked unit found found panel not responding on all functions ordering control and facia; ordrng 1 W11478526 (Facia) and 1 W11614514 (Control)

"Refined to install evap and compression. Filled with nitrogen at 140 and no leaks detected. No loss of nitrogen. Pulled vaccum and then filled with 64g r600, full frost pattern appeared after awhile took picture. Verified proper operation. Informed customer to give 24hrs for proper cool. ; dspstn on spec-tagged invntry: 1 W11504448 COUPLER"

Installed control and pressure hose. Tested and washer checked ok. ; dspstn on spec-tagged invntry: 1 W11162438 CONTROL

"Found washplate stripped and skipping during agitate, filling ok. Will order new washplate and Gearcase as a precaution.; rqstng P&A on 1 W10902814 (washplate) and 1 W11393685 (Gearcase)"

"Ran diagnostics and found no error codes, ran test cycle to completion and checked again for error codes. Customer says problem is erratic and sometimes she is able to get a full wash done. Checked every function individually in diagnostics and all seems ok. Could not duplicate issue. If problem persists could be due to faulty control."

"Found F70 error code, communication error between CCU and UIC. Checked connections between the dryer and CCU after clearing error code. Was still not able to run dryer and code came back. Will order new wire harness for dryer to CCU and CCU as a precaution. ; ordrng 1 W10242897 (harns-wire) and 1 W11475814 (CCU)"

"Found burner head on left front starting to flake, poor finish. Will order new burner head.; ordrng 1 WPW10406243 (burnr-head)"

"Customer complaint is that washer turns on and goes to done. Confirmed issue and replaced capacitor. Tested and issue remained. Ordered lower harness. ; ordrng 1 W11643701 (Lower Harness), used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

Customer complaint is that front right burner stopped working. Inspected and found igniter pushed down past burner head. Found igniter bracket rusted off. Ordered burner head and igniter. ; ordrng 1 WP74009336 (igntr-surf) and 1 74007736 (burner asy)

Installed receptacle and tested. Burner is working properly.

After replacing all parts found that the new control board is not sending voltage to the drain pump. Drain pump ohm out correctly. All other parts ohm out right but no voltage was detected while draining. Will order another control board.; ordrng 1 W11506011 (Control Board .)

Replaced part and unit working normal. Tested burners and all good.

"Ran unit and found washer just stuck in a drain cycle and door locked, removed old and unlocked door blew threw pressure switch and found switch faulty and leaking air, replaced switch and hose unit now stopped draining and unlocked. Ran washer thew a drain and spin and all all operations are now working to specs ; used 1 WPW10448876 (SWITCH-WL) from stock"

"Installed new freezer door assembly and checked light for shutting off, unit is now hitting door switch and shutting light off checked sealing and all operations are now working to specs"

"Checked over unit and found machine would not drain water at end of cycle then would error out long drain, ran a wash cycle and checked drain pump found drain running but pumping water slowly leaving water in tub them complete. Checked drain hose and found drain line crimped cutting off drain water and then unit would error out and shut down, fixed drain and ran several cycles unit is now draining and operating to factory specs"

Replaced fuse ran cycle to 350 degrees tested operation normal

Checked unit found gearcase leaking oil actuator full of oil and so is capacitor would need gearcase agitator could not get bolt off also needs capacitors shorted from oil

Found unit had one off balance/ overload code. Checked unit and all functions working properly. Re leveled unit and tested once more. All okay

Removed and replaced compressor and filter dryer due to poor cooling in both directions recharged with 4.23 ounces R134a; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

"Replaced all previously ordered parts tested operations no additional issues. Found unit is cooling just fine as of now. Customer to allow 24 hours before filling refrigerator with food as unit has been unplugged for the past three days. Customer to allow 72 hours for ice ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR 1 W11249952 MOTOR-EVAP , 1 W11457241 PAN-DRIP , 1 WPW10389152 SUPPORT , and 1 WPW10675033 CNTRL-ELEC"

Found unit unplugged and warm. Checked for leaks with nitrogen at 55psi on the low side tap. Let sit for five minutes and saw no change in pressure. Discharged nitro and pulled a vacuum. This also held well. Recharged with 60g R600A.

Installed new glass top due to deterioration at the silicone edging.

Checked unit getting error code for actuator not spinning found actuator had slipped out installed new actuator tested operation normal; used 1 W10913953 (ACTUATOR) from stock

Complaint that the unit is not washing correctly. Found bad control board making noises and not running diagnostic properly. Found wash pump. Quoted parts and labor. Customer will need to think about it. Mentioned to the customer they have 7 days to waive the trip fee into labor. Collected trip fee.

Complaint that the unit is not heating properly. Found bad Cycling Thermostat. Quoted parts and labor. Replaced part and unit running normal. 1yr warranty on parts and labor.; used 1 WP3387134 (THERMOSTAT) from stock

Fresh fruit evaporator is a solid block of ice going halfway up the air baffle tower unit will have to defrost for a minimum of two days advising three days with doors open advising customers to put towels down just to be safe in case the unit leaks. on this specific model to replace the evaporator drip pan all the doors have to come completely off center piece on the bottom. Hass to come off entire refrigerator. Top section Hass to be completely disassembled. Will need 2X time at least.; ordrng 1 WPW10389152 (Bracket) and 1 W11087438 (Evap fan mtr assembly) and 1 W11457241 (Drip pan) and 1 WPW10248595 (Air damper) and 1 WPW10675033 (Control)

"Complaint cookies came out burnt even after waiting an additional 15 minutes past preheat I replaced door gasket. I suspect issue may have been caused by an airflow issue due to how cookie sheets were being placed in oven as the outside closest to the walls were burnt both cookie sheets were on the top shelf, side-by-side, allowing only about a half an inch of air to pass around cookie sheets on both sides. Advise customer to try and use only one sheet per shelf so air can circulate freely around pans."

"I replaced all parts tested operations found hot water hose is dripping leaking ever so slowly hoses are not covered under extended warranty. Customer declined poses. No additional issues found no leaking. Found from washer machine. ; dspstn on spec-tagged invntry: 1 W11314648 BELLOW 1 W11316255 VALVE (HOT) , 1 W11316256 VALVE (COLD) , and 1 W11458345 DRAIN PUMP"

"I replaced compresser I tested operation filter drier cap tube is extremely short no leaks while pressure testing I suspect filter drier was restricted as it was the original factory filter. Compresser was replaced in April and ice maker in freezer has never worked and temp in freezer is 29degrees upon arrival. 42 in fresh food section. Customer to allow 24 hrs for unit to get down to temp I weighed in 56 g of refrigerant. ; used 2 R600A (R600A 14.8 OZ), 1 W11506635 (COUPLER 6 NF MS SV), and 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"

"F3e2, f2e1, F7e1. Pressure fault, stuck key, gasket speed fault.Fails at end of diagnostic, spin cycle.Replaced actuator and recalibrated, ran test fine.; used 1 W10913953 (ACTUATOR) from stock"

"Complaint of inconsistent temps, freezing of milk and vegetables some times.41, 38, 33 top, mid, lower temps in n rf set at 41. -1 fr set for 0.Gasket rolled over on right door, but still making good seal. Repositioned and instructed to leave close for next 6 hours if possible. Fans running fine, temps decent on arrival. Issue has been intermittent. Explained confusion caused by using thermometers in unit, product vs air temp.With intermittent issue ordering sensor, damper assy/gasket and control.Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 5304508009 (Tower /damper assy) and 1 5304508008 (Gasket) and 1 240597203 (Thermistor), ordrng 1 5304510311 (Control)"

Open heating element.

Checked again and no errors in history. Replaced main control and user interface. Ran unit on timed dry for 25 minutes with no issues. Cs to monitor.

"Complaint of unit not getting water. Found debris under float, cleared and unit filling properly. Gasket was off of dispenser, was able to put back into place. Also found piece of rack adjuster in trap, able to get back into place. Verified spray arm movement."

Replaced ice maker fill tube and control ice maker filled with water

Replaced control drain pump still not getting 120v needs new wire harness ; ordrng 1 W11591637 (Harness)

Replaced door latch tested starting normally

Evaporator element has continuity replaced bi metal and control has to leave unit off complete 24 hours to defrost

Complaint top rack keeps falling I found adjusters were broken I replaced tested ops everything is working properly now. ; used 2 WPW10546503 (ADJUSTER) from stock

"Checked over unit due to customer having issue with heating and cooking items, heated both oven to 350 degrees and found both ovens getting to temp let oven sit and cycle and found unit getting down and kicking back on normally, recalibrated temps for customer to increase heat advised these new oven are not like the old they take about 15 min to pre heat and will take longer to heat up because the elects are hidden now. Stove is now getting to correct temps and work8mg as designed if any issue with temps again customer going to need a second opinion to explain how theses units work"

Installed control panel and tested. Checked ok.

Customer complaint is that washer would not turn on. Confirmed and test voltage. Washer is receiving voltage but status LED is out on ACU. Ordered ACU and console. ; rqstng P&A on 1 W11322901 (cntrl-elec) and 1 W11316623 (console)

Customer complaint is that ice maker was working intermittently. Inspected and found filter needs to be replaced. Ran test 44 for ice maker harvest successfully. Ran test 45 for ice maker fill successfully. Customer will replace filter.

"Complaint not cooling, not making ice leaking all over the floor. I found heavy corrosion all over fresh food, evaporator, heavy, corrosion all over freezer evaporator core, heavy corrosion and wires. Completely broken and missing inside of pantry door attaching to pantry user interface, E2 error code on icemaker, corrosion, all over evaporator fan motors. Compressor is not turning on in diagnostics test for. Unit experiencing electrical and mechanical failures. left hand door hinge at the top is broken where unit attaches to frame causing door to not open and close properly doors will be shipped directly to customer customer to inspect doors for dents damage or any issues.; rqstng P&A on 1 W11457241 (Drip pan) and 1 W11492867 (Evaporator) and 1 W11087438 (Mtr) and 1 WPW10389152 (Bracket) and 1 WPW10248595 (Damper) and 2 W10846057 (Gasket)s and 1 W10815669 (Pantry door) and 1 W11170612 (Harness) and 1 WPW10769076 (Control) and 1 W11087200 (Inverter) and 1 WPW10608485 (Evaporator) and 1 W10832994 (Compressor) and 1 W11575003 (Valve) and 1 WPW10675033 (Control) and 1 W11658802 (Ice maker) and 1 W10673048 (Wire) and 1 W11249952 (Mtr) and 1 W11027247 (Hinge) and 1 W11122872 (Hinge) and 1 W10815695 (Door ss left hand)"

"Complaint, touch, screen glitching out after, and during cooking heavy steam came out of the oven when opening the door cost screen to glitch and wig out. Ever since then the screen will go black for a split second and do our things unit not keeping time as well. I found unit is not paired to Wi-Fi unit must be paired to Wi-Fi and the app for updates no error codes info history all buttons are working properly on user interface as of right this minute cannot duplicate complaint, new safety issues as there are no error codes in fault history new open wiring. Customer needs to make sure casseroles or heavy soupy liquid foods are fully covered in the oven to help mitigate steaming issues. touch screen glass is extremely dirty. Has fingerprints and sauces all over the screen. Advised customer to clean screen with 90 proof or higher rubbing alcohol or touchscreen wipes specifically per manufactures recommendations. door gasket is fine hinges are fine vent at top of oven is not clogged/ restricted. Speaker is working on ui. Whirlpool File number 7737526102 no safety concerns or issues per whirlpool The . Customer needs to pair unit to Wi-Fi. And keep screen clean."

"Tested unit and found washer stuck in a sensing cycle and would not start, found when starting unit machine would spin entire tub and agitator at the same time checked stator and rotor and found slider bound up and Gearcase shaft rusted causing slider to stick and never move leaving unit stuck on a spin cycle. Removed slider and cleaned up shaft best I could so unit would move freely, ran a wash cycle and unit is now operating but Gearcase bearing is loud and needs to be replaced. Quoted customer and they will get back to us on fixing unit"

"Installed basket, gear case and wash plate. Tested and found drain pump circuit on ACU is stuck closed. Ordered ACU. ; ordrng 1 W11513246 (ACU), dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW and 1 W11449840 GEARCASE"

"Customer complaint is that dispenser was not dispensing water and not making ice. Inspected and found filter housing broken. Ordered filter housing. Found water present at valve but valve no opening to send water. Replaced both valves. ; ordrng 1 W10844267 (housing), dspstn on spec-tagged invntry: 1 WPW10238100 VALVE"

Found guard for lint screen broken off. Will need new guard. ordered Guard assembly ; ordrng 1 DC97-16160A (Lint filter holder)

"Unit operates, but no sound, can select beep on/off but no sound. Ordering console.Office to contact cs when part comes in to schedule return, has parts coming in for 2 units, schedule at same time ; rqstng P&A on 1 W11125152 (Console) and 1 w11182868 (Control)"

The left ff door bin cracked ; rqstng P&A on 1 W10846358 (Bin)

F9e1 F3e1 F5e2 F8e1 stacked unit drain pump runs not draining needs new drain pump model and serial tag not legible customer would make accessible for repair ; rqstng P&A on 1 WPW10605427 (Pump)

"Tested and found dryer heating and cycling properly. Checked and found very either blocked or crushed, no airflow out of vent. Advised customer that dryer is operating properly and she would need to have vent checked."

"Removed oven door, replaced both hinges. Reinstalled door, tested, closing and operating properly."

"Checked and found freezer and upper refrigerator LEDs not working. Replaced freezer module, tested, still not working. Cycled power to unit, no change. Per service pointer W11460554 ordering LED kit. Checked availability, parts on B/O. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11683243 (LED kit), used 1 W10695459 (LED module) from stock"

"Checked and tested dryer. Found dryer running very hot. Found vent hose twisted and crimped restricting airflow. Straightened and shortened vent hose. Retested, dryer now operating n proper temperature range and has good airflow. Operating properly."

"Cs has been having unit stop with door not opening. Then cant get door to close. Ordering door lockOffice to contact cs when part comes in to schedule returnhas parts coming in for 2 units, schedule at same time ; rqstng P&A on 1 DD66-00089A (Door lock)"

Replaced mullion strip and freezer gasket

Replaced part and ran a diagnostic cycle and unit cycling through properly. Ran three diagnostic cycles. Had to adjust and level the unit.

"Tested and ran diagnostics. Confirmed F1E6 error. Microwave operating but not heating. Checked interlock, all working properly. Pulled oven out, checked fuse on inverter board, good. Ordering magnetron, inverter and microwave appliance manager. Called office, checked part availability. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11346197 (Magnetron) and 1 W11325604 (Inverter) and 1 W11325784 (Appliance manager) and 1 2Xtime (2X time)"

"Customer complained unit is freezing food in refrigerator, it isnt today but it does. Found freezer at 5? and ref at 47?. It customer had been opening unit recently. Found unit has Manuel baffle to let air from freezer and ref was set to 3 of 4. 4;being coldest setting and 1 being less cold setting. Checked evap and frost pattern is complete . Informed customer how baffle in freezer works and actually showed her when I had part out, shows min setting cuts off more airflow to ref which should cut down on freezing food in refrigerator. Verified proper operation.,collected trip fee."

Unit doesnt finish preheating on either oven before the ambers start flashing. Move to a different setting and move back after a few minutes per customer on google. Then the unit will finish and bake. The customer also states that oven will not always start when button is pushed and will have to turn selector switch to convection bake and then turn it back and hit start button. At this time Ive preheated the large oven to 350 and small oven to 425 to see if I can get unit to duplicate problem. Fault code F6 E4 and F8 E0 replacing controls they have 5 yr part warranty that expires in December of 2024. 3 controls will be covered. Will return October 20 amPart#W11317945Part#W11319204Part#W11317944Part#W11248652; ordrng 1 W11317945 (Control) and 1 W11319204 (Control) and 1 W11317944 (Control) and 1 W11248652 (Cooling fan)

Defrosted unit down.Replaced heater unit ran and checked okCall complete

"Replaced dishwasher UI,control was not needed. Unit ran and checked okCall complete"

Replaced door assembly still need water valve to finish the job the part was not on my truck and was received back on august 24thScheduled for ; ordrng 1 W11548535 (Water valve)

Found stand pipe behind washer backing up advised customer to get a plumber out to resolve the issue. The washer has no leaks and is working normal. Unit ran and checked okCall complete

Replace door unit ran and checked okFlapper doorComplete

"Replaced bellow, had to stretch out inner spring to get back on, bellow secure. Advised cs to clean door glass and tested in quick wash with no issues. Cs to monitor"

"Inspected and found lid lock fault, will order and return to replace.; ordrng 1 WPW10482836 (Lid lock)"

"Concern is noise and no water, inspected and found customer had disconnected inlet valve and he also found water in flood safety device and cleared water out and reconnected inlet valve, I cycled unit multiple times and didnt detect any problems, customer may have resolved issue himself. Customer will monitor unit and call if any issues come up."

"Inspected and found Solonoid not opening to dispense water, will order and call. Office was closed and couldnt give return date.; ordrng 1 WPW10341320 (Inlet valve) and 1 WPW10279884 (Tubing) and 2 Wp2300868 (Coupler)s, used 1 WP2300868 (FITTING 5/16-5/16) from stock"

"Inspected and found compressor seized, will order and call for return date.; ordrng 1 W10160407 (Compressor kit) and 1 WPB2150504 (Filter drier)"

"Inspected and found open heater and thermal fuse, quoted and they will call."

"Arrived and getting faults for drain pump stuck on and open float switch. not getting voltage to fill valve or drain pump, replaced harness, but main acu needs to be replaced again , its defective, installed new drain pump to rule defective drain pump out, also ordering float switch. Will call for return date. Returning tech to send back old main board for credit.; ordrng 1 W11225084 (Main acu) and 1 WPW10195039 (Float switch), used 1 W10876537 (DRAIN PUMP) from stock"

"Installed new gear case. Ran test 51,52. And then started a normal cycle it filled and agitated properly all checks ok. ; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE"

"Return to install parts order, installed part and checked for any wires that might be burnt , no damage found. Ran bake preheat. Unit preheated properly and no smoke . Informed customer unit will smoke is anything is left on floor of ovens. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"

"Cx complaint that the unit is not drying clothes/ heating outside of timed dry. I inspected the unit to confirm the complaint. I found no error codes. The unit heats, tumbles and has good airflow. This applies to all setting, not just timed dry. The moisture sensor function is stopping cycle when dry clothes are detected. I suggested to dry similar materials to avoid uneven drying. The unit is working as designed."

"Cx complaint that the units RF element is not working. I inspected the unit to confirm the complaint. All other cooktop burner and the oven work fine. I pulled the unit out and checked the switch, it is receiving and sending 243v. I checked the element and found the element connector loose. I secured the connector and tested the unit for the cx. I left the part with the cx. The unit is working as designed."

Found freezer door not pulling in properly causing frost on evap fan and causing poor cooling. Cleared ice needs new freezer door rails. ; ordrng 1 WPW10397636 (Left rail) and 1 WPW10397635 (Rail right)

Installed new harness and drain pump. Ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP

Lid not closing keeps springing back up final inch. Tried adjusting but no luck. ; ordrng 1 W11404468 (Lid) and 1 W11551369 (Hinge) and 1 W11551376 (Hinge)

Installed new ui and tested microwave cup water 1 min and oven to 150

Install new ui heater and sensor and tested complete

Fridge is full of deer meat owner will need to remove so can add a drain heater. Water leaking out of the freezer into the fridge.; ordrng 1 DA61-06796A (Drain heater)

W11564098. Service pointer on f0e7 for Cust to update software.When washer says clean wash needs to run or cancel cycle if not the washer will start its self.Replaced the ui and faucet ad tested Ran a diagnostic cycle and re checked error codes

"Cx complaint that the units oven is not lighting. I inspected the unit to confirm the complaint. I found the cooktop burners and broil work fine. The bake ignitor is not sparking. I checked the harness from the spark module, the connector is secure into the spark module. I checked the connector behind the side panel, it was pinched between the frame. I repaired the harness and tested the unit for the cx. The unit is working as designed."

"Complaint that the dishwasher is not washing properly. Found bad sump pump. Replaced part and unit running normal. Ran two diagnostic cycles and all normal.; ordrng 1 W11025157 (Wash Pump), dspstn on spec-tagged invntry: 1 WPW10671905 DISPENSER"

"Came to install new blower fan, installed fan and test flow with paper towel unit venting properly. Verified proper operation. Showed customer how unit works. Informed him it doesnt eliminate smells just pulls from oven and vents outside. ; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR"