We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS
Near Charlotte, North Carolina 28262
Vincent O.
Job Details:
10/13/2023
Installed new control and harnesses. Tested and verified proper operation. All functions check ok. Customer says that this issue occurs randomly. Sometimes 2 weeks and sometimes months. All possible parts have been replaced. Also found unit is not connected to WiFi for updates. Possible cause. Instructed customer on need to connect WiFi. Any further issues customer will need second opinion. ; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Charlotte, North Carolina 28262
Vincent O.
Job Details:
10/13/2023
No problem found with unit. Customer complaint is delay in ignition and improper flame on center burner. Found center cap not properly aligned causing improper flame. Seated cap properly and verified proper operation. No delay in ignition. Instructed customer that 8-10sec is normal operation. Also instructed on proper cleaning of burner heads and caps for proper operation. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Charlotte, North Carolina 28269
Vincent O.
Job Details:
10/13/2023
"Found e5 thermistor error. Tested and verified proper operation of motor, fan, bin sensor, and fill. All check ok. Verified proper temps. Unit will need new ice maker. Tech does not have part on truck. Ordering ice maker. ; ordrng 1 W11658802 (Icemaker)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Holden, Massachusetts 01520
Angel R.
Job Details:
10/13/2023
"Reset ice maker, motor is turning. Customer has not heard the valve fill, checked valve for proper voltage and it is ok. Will order new ice maker fill valve as well as inlet.; rqstng P&A on 1 5304519215 (Valve) and 1 5304519149 (Valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Holden, Massachusetts 01520
Angel R.
Job Details:
10/13/2023
"Checked connections at junction box and all ok, power going into unit. LED indicator on control is not on, UI is not responsive. Will order new control and UI.; rqstng P&A on 1 W11672039 (Control) and 1 W11632709 (UI)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2474QF6B
Near Southampton, Massachusetts 01073
Chris B.
Job Details:
10/13/2023
Complaint that the unit would not stop running. Found error codes i30 and iF0. Found dried out soap residue under the sump pump of leaking water. Quoted parts and labor. Customer will want to think about it and will get back to us. Mentioned to the customer they have 7 days to waive the trip fee into labor. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Chicopee, Massachusetts 01020
Chris B.
Job Details:
10/13/2023
Replaced part and unit running normal. New unit cycled and called for water properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
10/13/2023
"Found compressor seized and not pumping. Tapped system and found no Freon. Unit has leak. Order and replace compressor and evaporator. ; ordrng 1 W11546692 (Evap.), dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Mooresville, North Carolina 28115
Robert A.
Job Details:
10/13/2023
"Cx complaint that the unit is not working at all. I inspected the unit to confirm the complaint. I found the UI. It responding at all. I checked power at the control (40v). I checked the terminal block and found the black wire loose. I secured the wire and tested the unit for the cx. It started then shut off a few seconds into the cycle. I cycled the power again, it did the same.The unit needs a new control board to resolve the issue. Im marking the part for the return visit.; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
10/13/2023
Found bad doors due to factory material failure. This is a factory defect. Need to Replace all 3 doors advised customer to inspect doors once they arrive then call our office to schedule Part#W11661560Part#;W13107887sqPart#12977880sq; ordrng 1 W11661560 (Door) and 1 13107887SQ (Door) and 1 12977880SQ (Freezer door)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
10/13/2023
"Checked and found lid locked and no response from any inputs. Will not power on or enter diagnostics. Checked incoming power, good. Has power through filter and to board. Needs control and possibly UI. Quoted customer for repair and saved estimate. Customer declined repair. Collected for service call on ck# 6089"
We serviced a
LG WASHER
Model WM2650HWA
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
10/13/2023
Replaced valve unit ran and checked ok Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Troutman, North Carolina 28166
Robert A.
Job Details:
10/13/2023
Cx complaint that the unit makes a loud rattling noise while it cools. I inspected the unit to confirm the complaint. I found the noise coming from the air grill making contact with the sheet metal evap cover. The air grill clip has a separated and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 WPW10175909 (Air grill)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troutman, North Carolina 28166
Robert A.
Job Details:
10/13/2023
"Cx was not home. They are out of town, the appt needs to be rescheduled. I did not diagnose the unit.; dspstn on spec-tagged invntry: 1 W11546681 HARNS-WIRE"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, Massachusetts 01103
Mike K.
Job Details:
10/13/2023
"Unit will not go into diagnostics. When attempting to stay cycle the door locks, but nothing else. Cannot access unit with dryer on top. Service pointer shows connector/control as issue.Quoted for control/labor and instructed the dryer would need to be removed and unit out of closet for us to work on.Imani is one who let me in and who I quoted. She approved and said they have a corporate account? And are billed separately.I did tell her we would need the dryer off of unit and washer pulled out to be accessible on return.; ordrng 1 W11616491 (Timer/control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WHD130PAHS2
Near Springfield, Massachusetts 01103
Mike K.
Job Details:
10/13/2023
"Unit was unresponsive on arrival. Unplugged/plugged in and unit responding normally. Unit drained, filled and went into wash when tested. Verified upper and lower spray arm movement.Tested second time and again operated properly.Went into diagnostics5-1 only error in history. Door stuck open will generate error if door not closed with 4 seconds of starting cycle.Tested door multiple times and operating as normal.Reboot seems to have restored unit operation. Cs to monitor.Imani is who let me into unit. Explained finding and service call only due. She approved and said they have corporate account and are billed.Left as follow up required for billing only. Job is complete at this time ; O-emld tckt"
We serviced a
GE WASHER
Model HTWP1400F1WW
Near Longmeadow, Massachusetts 01106
Mike K.
Job Details:
10/13/2023
Replaced knob and tested selecting and starting cycles. Operated properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Ulla, North Carolina 28125
Robert A.
Job Details:
10/13/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Plymouth, Connecticut 06786
Ruben C.
Job Details:
10/13/2023
7737552691 called techline have determined top freezer mullion is not straight causing moisture to condense on top of freezer gasket per techline putting unit into review beyond our repair left seal with cust
We serviced a
GE DISHWASHER
Model GDF530PGM5WW
Near Longmeadow, Massachusetts 01106
Mike K.
Job Details:
10/13/2023
"Unit door was not closing, not screw into top and moving around, secured unit to counter top ( it had one screw in just not the second) once secure was able to get door square and unit closing fine. Ran test cycle and operating properly. Answered cs questions on how to use unit, different cycles."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Fort Mill, South Carolina 29707
Jeff L.
Job Details:
10/13/2023
Replaced icemaker because the other one would not cycle. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Willington, Connecticut 06279
Amanda R.
Job Details:
10/13/2023
"Unit froze for less then a week freezer temp today at 20 ff temp at 37 not freezing anything low side at zero high side at 220 amp draw less than one called tech support recommended flushing unit with 140psi nitrogen replacing filter dryer which will need extra tubing to attach to capillary tube sr 7737554648 ; ordrng 1 876765 (Piping), rqstng P&A on 1 WPW10507886 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Fort Mill, South Carolina 29715
Jeff L.
Job Details:
10/13/2023
Found fridge working properly no noise I checked all moving components I. The back of unit and all was good and tight nothing loose. Fridge was in defrost when I arrived I kicked it out and unit started with no noise. Advised customer to call back if needed. No problems at time of visit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Farmington, Connecticut 06085
Chuck M.
Job Details:
10/13/2023
Customer complaint is that control panel is peeling again. Inspected and found dishwasher does not have a tub shield Ordered tub shield and another control panel. P&A. Advised customer that water temperature should be at 120 degrees. ; rqstng P&A on 1 W11460909 (Console) and 1 W11579564 (Tub Shield)
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near Woodstock, Connecticut 06282
Amanda R.
Job Details:
10/12/2023
Replaced lower oven front panel for door
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Northbridge, Massachusetts 01534
Angel R.
Job Details:
10/12/2023
"Ran diagnostics found no error codes, called tech line to help diagnose. Found outlets around the kitchen linked together with range. Elements tested ok against chassis also control seems ok. Al functions are ok in range other than breaker tripping during bake. Suggested calling an electrician to isolate 240 outlet for range."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Enfield, Connecticut 06082
Gary V.
Job Details:
10/12/2023
"Techline SR#7737537114. Inspected and found 4.36 ohms thru thermistor and shows out of specs, and techline wants ui panel board replaced. Will order parts and return.; ordrng 1 WPW10746274 (Ui panel board) and 1 WPW10224292 (Ff control harness w/thermistor), dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL"
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A301
Near Enfield, Connecticut 06082
Gary V.
Job Details:
10/12/2023
"Inspected and found heater broken and idler worn out, replaced and cycled tested fine.; used 1 DC97-14486A (ELEMENT), and 1 DC93-00634A (IDLER PULLEY) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
10/12/2023
"Inspected and found ice maker no longer functioning, will order and return.; ordrng 1 W11455232 (Ice maker)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near East Windsor, Connecticut 06088
Gary V.
Job Details:
10/12/2023
"Installed parts listed and cycled, no longer hearing any noise, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS04
Near Catawba, South Carolina 29704
Jonathan J.
Job Details:
10/12/2023
"Complaint making ice dispensers, but ice will not fall through the shoot. I found shoot motor was disconnected. I reconnected ice chute door motor to user interface tested operation snow additional issues found is dispensing ice perfectly fine now dropping ice into cup and dispensing water. both hole cubes and crushed cubes are working perfectly fine. No cooling issues. Found either everything working normally."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB04
Near Manchester, Connecticut 06042
Chuck M.
Job Details:
10/12/2023
Installed bulb and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11602886 LED MODULE
We serviced a
IKEA MICROWAVE
Model IBMS1455DS01
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
10/12/2023
Customer complaint is that button on microwave does not work. Inspected and found button holder is broken. Ordered button holder. ; ordrng 1 W11116990 (button)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
10/12/2023
Found arcing at filter board. Order and replace filter and power cord. Advised customer to not use. ; ordrng 1 WPW10531156 (Filter board) and 1 W10708076 (Cord)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
10/12/2023
Installed new harness and pump. Tested and verified proper operation. Unit is draining properly. All functions check ok.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Kings Mountain, North Carolina 28086
Ryan S.
Job Details:
10/12/2023
"Number doesnt work, went to address and lady at home doesnt have whirlpool oven with that model and doesnt have a service call."
We serviced a
KITCHENAID COOKTOP
Model KSEG700ESS6
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
10/12/2023
"Came to install new glass door, unit is a new build and door was broken. Took pictures. Replaced glass door pre id. Reassembled, unit was not installed yet so took pictures."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
10/12/2023
Installed new harness. Tested and verified proper operation. Unit draining properly. All functions check ok.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/12/2023
"I replaced main controls, both upper and lower oven, tested operations of ovens new issues found all elements are working properly in each oven convection fan motors, working perfectly. No further issues found no error codes and fault history after testing ovens, and allowing them to both achieve preheat of 350?."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/12/2023
"Complaint washer making a horribly loud noise so loud neighbors across the street can hear it. I found cam teeth have broken off actuator arm also broken I found drive belt was extremely stretched also causing a chirping noise I replaced cam actuator and drive belt I performed a Dlms calibration cycle and diagnostics cycle I tested operation quick wash no additional issues found at this time with washer. ; used 1 W10721967 (CAM KIT), 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/12/2023
Completely gaskets are thick at the top skinny at the bottom of doors fridge runs all the time compared to old Frigidaire model. I found -1.3 degrees is freezer 37.1 degrees in fresh food section upon arrival no snow or frost build up inside of refrigerator or freezer gasket thickness between top and bottom of doors is normal to be different thicknesses. Cannot duplicate or find any issues with model at this time if we come back and cannot find any problems customer is responsible for payment of diagnostics fees and labor rates. Quoted to customer today of 129 diagnostics and or 299 labor. File number 7737540568 whirlpool. No problems per whirlpool tech line with unit today.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
10/12/2023
Dishwasher not cleaning. Ran test and found 120vac at motor but very hot and intermittently working needs new.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Simsbury, Connecticut 06070
Chuck M.
Job Details:
10/12/2023
"Customer complaint is that washer is noisy at end of cycle. Inspected and found gear case is not going completely into gear causing grinding noise. Ordered gear case, wash plate, cam and belt. ; ordrng 1 W11449840 (Gear Case) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11510461 (Wash Plate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
10/12/2023
"Replaced torn gaskets, steamed to even out wrinkles, verified making good seal. Advices cs to leave doors closed for afternoon to allow to reform gaskets.; dspstn on spec-tagged invntry: 2 W10830055 DOOR GASKET"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
10/12/2023
Customers complaint is water leaking from filter area. Found evap fan blocked with ice causing poor cooling. Thawed and cleared ice unit now cooling l. Reinstalled filter and found no leaks.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Charlotte, North Carolina 28269
Vincent O.
Job Details:
10/12/2023
"Found buzzing noises from compressor due to compressor out of Freon. Solid leak from condenser. Hear hissing immediately upon plugging unit in. Unit unplugged upon arrival. Plugged unit in and verified noise. Loud buzz from compressor. Unplugged and verified hissing continues from condenser until pressure is gone. Order and replace condenser. ; ordrng 1 W11548259 (Condenser), dspstn on spec-tagged invntry: 1 LINEARGUAGES OIL-LESS"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
10/12/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
GE DRYER
Model GTD45EASJ2WS
Near Farmington, Connecticut 06032
Ruben C.
Job Details:
10/12/2023
Replaced timer but support for timer broke off not being held by screw put some silicone to hold in place advised cust to let silicone cure for 24 hours gave cust price for new panel if she calls within 7 days only charge for panel part number is We03x24548 152.98 plus tax
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Canton, Connecticut 06019
Ruben C.
Job Details:
10/12/2023
Replaced ice maker and seal ice maker called for water normally tested normal advised cust to allow 24 hours for ice production
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC3
Near Torrington, Connecticut 06790
Ruben C.
Job Details:
10/12/2023
Replaced control and facia tested operation normal ran regular normal gas stayed on diagnostics normal
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
10/12/2023
"Washer makes loud abnormal noise. Noise coming from cam not engaging properly. Found oil dripping from gearcase. Needs new gearcase, cam, and actuator. ; ordrng 1 W11449840 (Gearcase) and 1 W11481722 (Actuator) and 1 W10721967 (Cam kit) and 1 Xtratime (Xtra time)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
10/12/2023
"Installed gear case, cam and belt. Tested and washer checked ok. ; used 1 W10721967 (CAM KIT), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hartford, Connecticut 06120
Chuck M.
Job Details:
10/12/2023
Installed control and tested. Washer checked ok. Showed customer it works.
We serviced a
MAYTAG WASHER
Model MHN30PDCWW0
Near Hartford, Connecticut 06114
Chuck M.
Job Details:
10/12/2023
Installed control and tested. Washer checked ok. Spinning at high speed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
10/12/2023
Customer complained unit keeps dropping time. Upon arrival and found multiple f6e0 errors. UI and acu have been ordered twice already. Found no issues with power and found continuity through harness from hmi to acu. No issues with power and power to unit is proper 240v. Called techline. Informed techline of parts being replaced and dates. Techline said there is a new update fixing clock issues. Service pointer w11437808 that being we need To replace Ui again if they cant get Wi-Fi and replace harness to Ui from acu. Which techline said part is Signal Harness and gave part number. Sr#7737540689 .ordering UI panel and signal harness. Scheduled return call for 10-17-23 am. ; ordrng 1 W11315989 (Signal harness) and 1 W11428561 (UI panel)
We serviced a
MAYTAG RANGE
Model MGS8800FZ5
Near Wolcott, Connecticut 06716
Ruben C.
Job Details:
10/12/2023
Checked unit found gas valve is not opening for either broil or bake getting voltage at valve ordering valve and control; ordrng 1 W10861656 (Gas valve) and 1 W11620674 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near West Brookfield, Massachusetts 01585
Chris B.
Job Details:
10/12/2023
Complaint that the unit is not heating properly. Found bad thermal fuse. Replaced part and unit running normal. Great heating. Mentioned to the customer to have the venting cleared out and the dryer was left unplugged because the customer was going to clean the venting and the area behind the dryer.; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Holden, Massachusetts 01520
Chris B.
Job Details:
10/12/2023
Complaint that the unit is not heating properly. Found loose connection. Adjusted the lines and dishwasher running normal. Found 14ohms on the control board side for the heating element and 120v on the control board for 2 seconds during the wash cycle.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Worcester, Massachusetts 01609
Chris B.
Job Details:
10/12/2023
"Complaint that the unit is not cycling through correctly. Found error codes F9E1, F5E1 and F3E1. Found drain wire broken off and crossed load to neutral causing control board not sending proper voltage. Will order parts for a return visit. ; ordrng 1 W11376227 (Lower Harness Wire) and 1 WPW10276397 (Drain Pump) and 1 W11188527 (Control Board)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waterbury, Connecticut 06704
Ruben C.
Job Details:
10/12/2023
Replaced timer ran cycle timer turned off on its own tested normal
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Worcester, Massachusetts 01609
Chris B.
Job Details:
10/12/2023
Complaint that the unit is not cycling through correctly. Found along Fill error code. Found hot water valve closed. Mentioned to the customer to have both valves opened. Cycled Diagnostic Test and washer running normal. No issues found.
We serviced a
WHIRLPOOL DRYER
Model WGD5050LW3
Near Worcester, Massachusetts 01604
Chris B.
Job Details:
10/12/2023
Replaced part and unit running normal. Gas valve opened properly on all settings.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814WW2
Near Worcester, Massachusetts 01604
Chris B.
Job Details:
10/12/2023
Replaced all parts and unit working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Southbridge, Massachusetts 01550
Chris B.
Job Details:
10/12/2023
Replaced part and unit working normal. No damages on the door and it fitted correctly.
We serviced a
AMANA OVEN
Model AGR5330BAS3
Near New Britain, Connecticut 06051
Ruben C.
Job Details:
10/12/2023
Checked unit found door hinge was not in place door must have bee n pulled up reinstalled door tested operation normal
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Waterbury, Connecticut 06706
Jimmy R.
Job Details:
10/12/2023
"Tested unit and found washer would start a cycle then go right to done never filling or sensing, ran a diagnostics cycle and found unit erroring out f7e1 Tachometer missing or wrong signal checked actuator and found not shifting to move unit into a cycle. Replaced actuator and recalibrated unit ran a wash cycle and all operations are now working to factory specs ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Southington, Connecticut 06479
Jimmy R.
Job Details:
10/12/2023
"Tested washer and found unit would come on and just sit never moving drum to sense a cycle, ran a diagnostics and found error F6e3 no communication between acu and mcu ran step 12 in diagnostics and found unit filling but never sensing, checked control and found all connections good control is faulty not sending power to motor will order new touch panel and main cntrl. Parts tentative p/a ; ordrng 1 W11322903 (Cntrl) and 1 W11319991 (Touch panel)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
10/12/2023
"Tested unit and found washer would fill and wash properly but never spin clothes out at end of cycle leaving them wet, ran a spin and checked drain pump found drain pumping weak and running hot, removed drain and found impeller full of water. Replaced faulty drain pump and ran a wash cycle, unit is now was(ing and draining to factory specs ; used 1 W10876600 (DRAIN PUMP) from stock"
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104HWH1
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
10/12/2023
"Tested unit and found machine would not drain water at end of cycle ran a drain and found pump just buzzing, removed drain pump and found glass in pump causing no drain, removed glass and unit is now draining and operating to specs"
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
10/12/2023
"Ran dryer due to unit making a thumping rattling noise and found noise coming from right hand side of unit, removed front and found felt seal had been curled up causing dum to thump when going over rollers, adjusted and fixed felt seal to stop noise let unit run and all operations are now working to proper specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KTRP22EMBT03
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
10/12/2023
"Checked over fridge and found water filter stuck in unit and not coming out for customer, removed filter and found burr on connection removed burr and replaced filter with new ran water and all operations are now working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model JDB8200AWS0
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
10/12/2023
Dishwasher not stating. Light blinks like door open. Door switch is good. Needs new control. ; ordrng 1 W10473198 (Control)
We serviced a
GE RANGE
Model JS645SL5SS
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
10/12/2023
"Unit has been popping breaker when multiple burners and stove on or even when single burner is on for an extended time.Cs had replaced plug and house 240 outlet and had seen plug melted at outlet. Verified voltage and install looos good, verified voltage again at terminal and all good.Ran oven bake set to 350, popped breaker <5 minutes in, temp on display was around 120.Opened control and no burn/ scorching or signs of damage to control or switches, wiring all looks good.Verified with cs that it would pop breaker using stove alone or using a single burner alone. 50 amp breaker and not hearing any crackling or visible wear.With bake use or burner use causing breaker to pop and only after several minutes of use with no damage found, it is possible that failure is a weak breaker.Advised cs that service call is good for 30 days."
We serviced a
WHIRLPOOL REFRIGERATOR
Model FRT18B5AW5
Near Chicopee, Massachusetts 01013
Mike K.
Job Details:
10/12/2023
"Rf not cooling, found evap clogged with frost, put into defrost and not working, found open defrost thermostat. Timer did advance out of defrost.Quoted for thermostat and labor discounting service call already collected. Approved, collected balance via cc.; ordrng 1 5303918202 (Defrost thermostat)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
10/12/2023
"Unit under 1yr warranty per service bench.Complaint of not cleaning . Ran test cycle and unit fills. Wash motor not running, cancelled and drains fine.Replaced sump assy and unit operating properly.; used 1 W11025157 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
10/12/2023
"Replaced compressor (tested with old inverter before installing), leaking in vacuum test) all joints checked good. Put under pressure with nitrogen and bubble checked all joints, can hear leak coming from condenser. Line broke pulling condenser out. Assuming that was area of leak line is rusted under paint.Ordering condenser. 2x jobOffice to contact cs to schedule return; ordrng 1 W11548259 (Condenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
10/12/2023
"Cs says it has been cooking better since last visit. Replaced right gasket, again cut was a little off on flaps as compared to original, but was able to mount and steam wrinkles out. Door sealing be advised to keep door closed remainder of evening. Also replaced ui board. Unplugged/plugged unit in and compressor came on."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near West Springfield, Massachusetts 01089
Roger R.
Job Details:
10/12/2023
Found unit noisy when compressor shuts off and system rebalances. Informed customer of normal noises and also added sound dampening to evaporator capillary tube. 212643; used 1 212643 (SEALER-GUM) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near West Springfield, Massachusetts 01089
Roger R.
Job Details:
10/12/2023
Installed new vent assembly and tested all okay.
We serviced a
MAYTAG WASHER
Model PAV2300AWW
Near Springfield, Massachusetts 01129
Roger R.
Job Details:
10/12/2023
Unit okay no work performed JK TO HANDLE TICKET
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Oxford, Massachusetts 01540
Angel R.
Job Details:
10/12/2023
"Found open ground in fridge outlet, also not isolated for fridge. Customer is having an electrician come out this weekend to update electrical in the house. Also control board not responsive, tested thermistor through harness and tested ok. Will order new control and advised customer problem with outlet needs to be resolved.; ordrng 1 W11613298 (Control boc)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Sutton, Massachusetts 01590
Angel R.
Job Details:
10/12/2023
"Ran quick wash and found no leaks, did notice some corrosion on one side of drain pump as well as suds stains there. Will order new pump.; rqstng P&A on 1 W10919003 (pump-water)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
10/12/2023
"I installed the ordered magnetron. The unit is still not heating. Im ordering a transformer, capacitor and diode for the return visit.; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10836753 (Transformer), dspstn on spec-tagged invntry: 1 WPW10693025 MAGNETRON"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Shrewsbury, Massachusetts 01545
Angel R.
Job Details:
10/12/2023
Corrected thermistor placement and installed new drip pan after steaming out frost. Tested ok.; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Charlotte, North Carolina 28208
Robert A.
Job Details:
10/12/2023
"Cx Complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine, the fans are running as well. The IM was off at the UI, I turned on the IM (hold temp & fast cool) and ran a harvest cycle. The IM completed the harvest and filled with water. I left the part with the cx. The unit is working as designed."
We serviced a
MAYTAG DRYER
Model MGD7230HW3
Near Fort Mill, South Carolina 29707
Jeff L.
Job Details:
10/12/2023
Customer says the unit will not always start when hitting start button. They unplug unit and the. Hit starts and it works. Also there is a dim back light in the LED that shouldnt be there. Ordering two parts customer rescheduled for 10-20-23Part#W11413567Part#W11618921; ordrng 1 W11413567 (UI) and 1 W11618921 (ACU)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
10/12/2023
Installed new gear case and hub nut. Checked operation all okay.
We serviced a
BOSCH REFRIGERATOR
Model B22CS50SNS/03
Near Monson, Massachusetts 01057
Roger R.
Job Details:
10/12/2023
Found unit not responding at all found power to unit but without wiring diagram recommend replacing both electronic boards. Quoted and sent estimate.
We serviced a
KITCHENAID ICEMAKER
Model KUIX505ESS2
Near Charlotte, North Carolina 28207
Robert A.
Job Details:
10/12/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. The unit turns on and circulates water. I ran an auto test and manual tests. The auto test passed all components with no issues. The manual passed all component tests as well. I noticed the cx did not have a water filter installed. I started a normal IM harvest, the unit started cooling and ice began to form. The unit is working as designed. I collected the service call fee by CC."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
10/12/2023
Installed new fresh food door gaskets. Doors closing properly. ; dspstn on spec-tagged invntry: 1 W10830162 DOOR GASKET GRY
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near Simsbury, Connecticut 06070
Gary V.
Job Details:
10/12/2023
"Inspected and found drain hose vibrating against back of cabinet, and fill hose dribbling, tightened and adjusted both hoses and cycled, tested fine."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Simsbury, Connecticut 06070
Gary V.
Job Details:
10/12/2023
"Inspected and found drive pulley bolt came loose and installed with lock tite and cycled, tested fine."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Suffield, Connecticut 06078
Gary V.
Job Details:
10/12/2023
"Inspected and found f6e4 and f3e0. Replaced main acu and oven probe, cycled and tested fine now.; used 1 WPW10181986 (SENSOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near East Longmeadow, Massachusetts 01028
Gary V.
Job Details:
10/12/2023
"Inspected and found auger motor seized, will submit estimate and call.; rqstng P&A on 1 W11671282 (Auger motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/12/2023
"Complaint washing machine, making a loud, squealing noise. I found gear case has completely failed is leaking gear oil all over the place fluid has turned black due to the belt gear. Oil is all over the motor inside the windings all over actuator capacitor wiring everything is soaked with oil. No additional issues found with washing machine at this time and ordering a bunch of parts. Washplate is seized as of right this second. ; ordrng 1 W11510461 (Washplate) and 1 W10752187 (Screw) and 1 W11551646 (Nut) and 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W11481722 (Actuator) and 1 W11395618 (Capacitor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/12/2023
"Complaint her a loud pop, followed by a zapping noise and light stopped working. I found lightbulb itself has not failed. I found connector socket itself has failed. Other side socket is extremely loose as well. Unit will need to sockets to repair. No additional issues found will have to splice harness upon rearival ; ordrng 2 W11325541 (Assembly)s"
We serviced a
MAYTAG WASHER
Model MVW6500MBK1
Near Charlotte, North Carolina 28215
Robert A.
Job Details:
10/12/2023
"Cx complaint that the unit is making loud screeching noises during cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I checked under the unit to make sure everything is good visually, all is well. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Kershaw, South Carolina 29067
Jonathan J.
Job Details:
10/12/2023
Customer canceled that door stating they had a repair technician out of their house that fixed their washing machine a couple of days ago stated they never got a phone call from us never confirmed. I tried calling ahead went to voicemail stated voicemail is full.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
10/12/2023
Customer complained unit wont run. Found f7e1 error. Ran service and found motor humming during agitate and spin. Replaced cap from ts. Reassembled and all functions working in service mode now. Cleared error history. Verified proper operation. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Charlotte, North Carolina 28215
Robert A.
Job Details:
10/12/2023
Cx complaint that the units FC door is not sealing well and food freezes in the RC. I inspected the unit to confirm the complaint. I adjusted the leveling feet to raise the front of the unit to provide more momentum to close the door. I suggested to the cx to avoid placing food on the rear wall to allow good airflow and to prevent food freezing. The unit is working as designed.