Service History 403

We serviced a

MAYTAG WASHER

Model MVWB855DC4

Near Ellington, Connecticut 06029

Amanda R.

Job Details: 05/20/2024

Throwing error F6e2 Ui cannot hear the acu the start button wont work and sometimes Ui isnt even turning on quoted for Ui

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 05/20/2024

Complaint water leaking into tub all the time except for when water is turned off under sink I found error codes 9-2 8-4 only codes in fault history I cleared codes I found water inlet valve has failed causing water to fill tub and leak into overflow triggering 8-4 error code to occur. I replaced inlet valve assembly I inspected for leakage no further leakage is occurring or seen at this time. ; used 1 W11175771 (VALVE) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 05/20/2024

"Complaint washing machine is very loud all the time. Extremely loud compared to previous machine. I found all noises and operation is normal as of right now. I did find however packaging Styrofoam was causing noise that had gotten into belt area. I removed Styrofoam, but all noises being heard are normal as of right now no belt squeal no cam noise no additional issues found at this time."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Weddington, North Carolina 28104

Jonathan J.

Job Details: 05/20/2024

"Complaint door light on occurring will not dispense water chimes all hours day night does not mater if we open close all the doors. I found door light switches are all operational normally as of right now I suspect control or ui malfunction occurring preventing proper reading of door switches from occurring. Will need autho for parts. ; ordrng 1 W11224256 (Control) and 1 W11636543 (Ui), dspstn on spec-tagged invntry: 2 W11123941 SWITCH"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 05/20/2024

Complaint washing machine is making abnormal noises not washing properly finishing cycle before it is actually done. F7e5 f0e5 only codes in fault history. I found suspension rods have failed I also found Gearcase is leaking gear oil. I found wash plate will not come off at all as well. Unit will need entire lower in to fix plus associated parts but also need the hub and will also need agitator. No further issues found with washing machine today. ; ordrng 1 W10324651 (Hub) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 W11454734 (Gearcase) and 1 W11130362 (Suspension) and 1 W10752187 (Screw) and 1 W11550891 (Agitator)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 05/20/2024

"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found error codes: f5e3 f8e1. I cleared the codes and ran a service cycle. All components passed with no clear issues. I ran manual drain and lid lock, both worked fine. Cx says mid cycle it will stop and not continue the cycle. Im ordering a new lid lock and drain pump to resolve the issue. The unit is stacked, said he will have the dryer removed for the return visit.; ordrng 1 W11565030 (Lid lock) and 1 W11688994 (Cold valve) and 1 W11688995 (Water valve)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Davidson, North Carolina 28036

Robert A.

Job Details: 05/20/2024

"Cx complaint that the unit is throwing an error code after. I inspected the unit to confirm the complaint. The error was on the creek when I arrived: f9e0. The prior complaint was the unit emitted smoke from the side of the unit, not in the oven cavity. I pulled the unit out and found thermal damage at the Jbox. There is extensive damage done to the wires coming from the home. The unit need an electrician to resolve the issue. I called WP safety to document the issue.Sr7739092175"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW1

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 05/20/2024

Replaced drain pump and belt tested draining normally ; used 1 661570V (BELT) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 05/20/2024

Replaced drip tray for ff evaporator cleared drain so it would drain defrost water

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHB2750TD8

Near Norton, Massachusetts 02766

Aimee

Job Details: 05/20/2024

"Installed new gasket, shroud and ice box fan.; dspstn on spec-tagged invntry: 1 5304493604 FAN & GASKET KIT"

We serviced a

MAYTAG DRYER ELECTRIC

Model MED3500FW0

Near Franklin, Massachusetts 02038

Aimee

Job Details: 05/20/2024

Found area to tight to do a repair un service able.Cust will need to have removed from bath room Took photos

We serviced a

KITCHEN AID RANGE - ELECTRIC

Model KSEG950ESS2

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 05/20/2024

Oven not heating properly. Found burnt out bake element. Replaced and preheated to 350 all checks ok. ; used 1 W10779716 (ELEMENT) from stock

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS3

Near Springfield, Massachusetts 01108

Chris B.

Job Details: 05/20/2024

Complaint that the unit is not heating properly. Proof of purchase in the pics. Found ignition and gas came on but wont stay on for long and keeps shutting off. Found thermistor reading properly. Igniter working properly. Good gas. Found when using the broil the bake would turn on and of constantly. Will order control board and thermistor as backup. Unit gas line is too short to pull out stove and customer will contact office when they replace the gas line with longer one to be able to access the back of the unit.; ordrng 1 W11620561 (Control Board) and 1 W10833885 (Temperature Sensor)

We serviced a

KENMORE REFRIGERATOR

Model ="253.63892304"

Near Springfield, Massachusetts 01108

Chris B.

Job Details: 05/20/2024

Complaint that the unit is leaking water from the bottom back. Found unit not reaching temp properly. Evaporator has signs of little frost pattern causing uneven cooling. Found gap on the door seal of uneven floor. Customer will keep using the refrigerator as it is for now. Customer mentioned that the unit is running all the time and food is not even. Collected trip fee.

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS3

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 05/20/2024

Clogged evap drain causing leaking. Quoted for evap drain cleaning. Steaming did not clear. Pulled unit out and cleared. Draining fine. Removed ice build up in bottom of fr

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Chicopee, Massachusetts 01013

Mike K.

Job Details: 05/20/2024

"Found hole in boot, replaced and tested fine in quick wash.; used 1 W11314648 (BELLOW) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chicopee, Massachusetts 01013

Mike K.

Job Details: 05/20/2024

"Unit is under 1yr wp warranty per service bench. Found rf not cooling, evap clogged with frost. Heater connected properly and secure.Ordering heater and control, steamed evap to allow some operation until return; ordrng 1 W11650662 (Heater assy) and 1 W11558182 (Control)"

We serviced a

MAYTAG WASHER

Model SAV4655EWW

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 05/20/2024

"Did not leak in testing, ran regular cycle, filled/agitated and detained fine, went into spin fine. Unit does overflow sink sometimes and sink no drain was clogged while testing ( cleared to allow to drain during test). Loud squealing as it starts. Belt is cracked heavily, idler worn.Quoted for belt, idler assy and labor. Denied and collected for service call only."

We serviced a

GE DISHWASHER

Model GYD655SSJ5SS

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 05/20/2024

"Not starting on arrival, no response on display at power connection in terminal box was reading 8vac l1 to nuetral, 120vac l1 to ground, tried l1 to nuetral again and got 129ac. Plugged harness back in and unit powering on and running normal moves wires all around and kept power fine. Could not verify if there was a misread on meter or failure in neutral line test as everything is running as normal now.Registering door open/close. Charged for service call only at this time."

We serviced a

LG WASHER

Model WM2487HRM

Near Wilbraham, Massachusetts 01095

Gary V.

Job Details: 05/20/2024

"Inspected and found inner basket and bearing broken, quoted and he will call."

We serviced a

KITCHEN AID DISHWASHER

Model KDFE104DWH3

Near Northampton, Massachusetts 01062

Mike K.

Job Details: 05/20/2024

"Soap still in dispenser at end of cycle. Tested in normal, filled fine, wash motor not running.Quoted for sump assy/labor denied. Collected for service call only."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Northampton, Massachusetts 01062

Mike K.

Job Details: 05/20/2024

Replaced Washplate and screw.; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDU0

Near Wilbraham, Massachusetts 01095

Gary V.

Job Details: 05/20/2024

"Inspected and found no error codes, cycled thru auto test and all functions test normal."

We serviced a

KITCHENAID DRYER

Model KGYS850LQ1

Near Medway, Massachusetts 02053

Aimee

Job Details: 05/20/2024

Ran dryer and watched through site hole longer runs Found the gas valve is prematurely shutting down Needs new gas valve .Sent Cust estimate ; dspstn on spec-tagged invntry: 1 W11050897 THERMAL CUTOFF and 1 WP3387134 THERMOSTAT

We serviced a

WHIRLPOOL DRYER

Model WED9400SZ1

Near Foxborough, Massachusetts 02035

Aimee

Job Details: 05/20/2024

Found the fuse open and a error code of f23Needs thirmistor fuse and acu nla.

We serviced a

KENMORE WASHER

Model ="110.26002012"

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 05/20/2024

"Has been leavng loads wet, drains but not sure if spinning.Put unit into a drain and spin, did not go into spin. Found basket will not turn by hand. Checked lower unit and clear. Removed tub repair n and nothing obstructing. With force able to get to break free, bad bearing.Quoted with just gear case assy/labor denied. Collected for service call only"

We serviced a

GENERAL ELECTRIC MICROWAVE OVEN

Model PVM9179SK4SS

Near Foxborough, Massachusetts 02035

Aimee

Job Details: 05/20/2024

"Ordered wrong control , need this one; ordrng 1 WB56X30171 (Control complete), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW01

Near Springfield, Massachusetts 01119

Chris B.

Job Details: 05/20/2024

Complaint that the right door open too hard. Mentioned to the customer that the flooring is unleveled and I adjusted as much as I could but still was not straight. Found bad drawer and insert has broken plastic strips. Put part for approval and customer will contact Whirlpool for this issue. ; rqstng P&A on 1 W11162443 (Crisper Drawer) and 1 W11449890 (Glass Insert)

We serviced a

WHIRLPOOL RESIDENTIAL REFR

Model WRS321SDHZ11

Near Chicopee, Massachusetts 01020

Chris B.

Job Details: 05/20/2024

Replaced all parts and refrigerator running normal. Heater Element is working normal. Had te defrost the heavy ice buildup.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Glastonbury, Connecticut 06073

Jeremy B.

Job Details: 05/20/2024

Installed new top all checks ok.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LPUS2686LF0

Near South Hadley, Massachusetts 01075

Chris B.

Job Details: 05/20/2024

Complaint that the unit is not cooling properly. Found uneven frost pattern in the evaporator side. Quoted parts and labor. Customer will look into another unit. Collected trip fee.

We serviced a

LG REFRIGERATOR BOT

Model Lfx28968st/06

Near Somers, Connecticut 06071

Chuck M.

Job Details: 05/20/2024

Customer complaint is that refrigerator is not cooling. Found all fans and compressor running. Tested and found low amps at compressor. Condenser cold to touch. Compressor is inefficient. Quoted P&L. Customer will buy new.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Marlborough, Connecticut 06447

Jeremy B.

Job Details: 05/20/2024

Dishwasher not running a cycle will stop 30secs later and give 10-3 error drying fan error. Checked all connections they are tight needs new control and vent motor. ; ordrng 1 W11649995 (Air vent wax motor) and 1 W11410066 (Control)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 05/20/2024

Cannot service unit as unit is out of warranty at this time tenant does not have any documentation stating it is still in warranty. I am unable to contact rental properties at any of the phone numbers at this time. Tenant is refusing to pay diagnostics fee at this time as well. As it is not her property.called leasing agent left multiple vms at (980) 313-3370. Unable to get ahold of anyone.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 05/20/2024

"Unit is under 1yr wp warranty per service bench.Complaining by of not getter by the water. Water in unit on arrival. Canceled and drained fine.Started normal cycleF7e1,fae2, errors in history. Wash motor failure, vent motor issue. Cleared and ran diagnostic cycle. Wash motor not running, just hums, unit did fill.Replaced sump assy and all tests fine ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 05/20/2024

Complaint that the unit is making a loud rumbling noise. Found blower wheel full of lint and was not on straight to the motor. Found the tub would wobble too loose and one quarter of the section is bent. Will need new tub and blower wheel. Will order motor as backup if wheel wont dislodges from motor.; ordrng 1 W10508188 (Drum) and 1 W11327190 (Blower Wheel) and 1 W11234001 (Motor)

We serviced a

SAMSUNG WASHER

Model WA44A3205AW/A4-00

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 05/20/2024

Complaint washing machine keeps leaking as soon as water valve is turned on all over floor. I found inlet valve assembly is broken. I am ordering both hot and cold assembly valve. Soon as hot water is turned on unit is gushing water all over customers concrete floor. Cold water is slowly dripping from a split in the valve as well. I am awaiting authorization.; rqstng P&A on 1 DC62-00311F (Valve) and 1 DC62-30314V (Valve)

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near East Hartford, Connecticut 06118

Amanda R.

Job Details: 05/20/2024

Wheels broken replaced wheels tested sounds normal ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Brockton, Massachusetts 02302

Aimee

Job Details: 05/20/2024

Installed new sensor and control re heated to 350Complete; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 05/20/2024

Wrong doors ordered need to reorder ; ordrng 1 LW10803965 (Door) and 1 LW10803941 (Door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Brockton, Massachusetts 02302

Aimee

Job Details: 05/20/2024

"Took switch out and wire are hung up in cavity , cant attach light switchCalled tech line spoke to Robert un repairable sent photo To whirlpool. Covered wires with electrical tape And put switch in holeRef 7739130757 un repairable"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near West Hartford, Connecticut 06117

Ruben C.

Job Details: 05/20/2024

Replaced drain pump tested operation normal draining normal functioning normal cust will observe after several loads

We serviced a

KITCHENAID M/W OTR

Model KMHS120ESS11

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 05/20/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near East Windsor, Connecticut 06088

Chuck M.

Job Details: 05/20/2024

Replaced compressor and filter Drier. Vacuumed and then charged system with 47 grams of R600a. Advised customer to allow time for unit to stabilize and reach proper temperature. ; dspstn on spec-tagged invntry: 1 876765 TUBING KIT and 1 W11580057 COMPRESSOR R600A

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW1

Near West Hartford, Connecticut 06117

Ruben C.

Job Details: 05/20/2024

Replaced rotor ran diagnostics component test tested all normal normal sound in agitate and spin mode ran a normal cycle agitating normally

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Simsbury, Connecticut 06089

Ruben C.

Job Details: 05/20/2024

Checked unit found error code for Pressure control f3e2 unit keeps draining ordering control and lower harness office has receipt from Costco; ordrng 1 W11568984 (Lower harness) and 1 W11419051 (Control)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Bloomfield, Connecticut 06002

Ruben C.

Job Details: 05/20/2024

Checked unit ran diagnostics found error for long fill customer did not have hot water open informed cust needs to have both waters on instruct fulfilled

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM10

Near Hartford, Connecticut 06112

Ruben C.

Job Details: 05/20/2024

Checked unit has damage on bottom right side of hinge door is push in at bottom this is past 30 day damage cust has to go back to dealer

We serviced a

WHIRLPOOL DRYER

Model WGD5600VQ0

Near West Hartford, Connecticut 06117

Ruben C.

Job Details: 05/20/2024

Checked unit found belt broken replaced belt tested operation normal ran cycle heating normally No email; used 1 341241 (BELT) from stock

We serviced a

MAYTAG DRYER

Model MED6230RHW2

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 05/20/2024

"Customer complained unit getting. Too hot now but will run. Found after checked all parts that heating element after heating up and running for a little while moves enough to ground to short. Reps led heating element and thermal kit. Ran unit after verified heating element cycling on and off at proper temps and unit had good airflow. ; used 1 279973 (THERMAL KIT), and 1 WP3387747 (ELEMENT) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHC2331PFAA

Near Wilbraham, Massachusetts 01095

Gary V.

Job Details: 05/20/2024

"Inspected and found ice chunk blocking drain, cleared ice and tested fine."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Columbia, Connecticut 06237

Jeremy B.

Job Details: 05/20/2024

Cover on water dispenser not snapping inmllace and feels falling off. Needs new cover and dispenser. ; ordrng 1 W11519867 (Cover) and 1 W11519867 (Cover)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Manchester, Connecticut 06040

Amanda R.

Job Details: 05/20/2024

Complaint cant start unit drain pump running constantly showed how to hold start button to cancel unit checked errors ran automatic test and started bulky cycle

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET18JKXDW05

Near Charlotte, North Carolina 28278

Ryan S.

Job Details: 05/20/2024

"Customer complained unit wont run, found unit has shirt somewhere tripping breaker. Started unplugging sections and checked for short. Compressor was unhooked and unit still tripped. Unhooked harness to timer/ thermostat and lights in refrigerator section and unit didnt trip. Unplugged thermostat and timer and lights worked. Went to freezer section and u hooked harness to defrost thermostat, heater and fan in freezer. Now timer and defrost thermostat not kicking so issue is with evap fan and defrost system. Part for defrost heater and defrost thermostat (2179823 ) is no longer available , also needs evap fan 2176298 which is also no longer available. Informed customer unit is non repairable due to part being no longer available. ; ordrng 1 2176298 (Evap fan) and 1 2179823 (Harness w heater.)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS3

Near Columbia, Connecticut 06237

Jeremy B.

Job Details: 05/20/2024

Upper rack hits the gasket when sliding in and out. When the manifold hits the rear retainer it shifts and hits the gasket. Tried making some adjustments but still running will replace top rack parts. ; ordrng 2 W11561204 (Track)s and 1 W11545334 (Manifold) and 1 W10872558 (Feed tube) and 1 W11690647 (Retainer) and 1 W11590538 (Retainer) and 1 W11573766 (Arm) and 1 W10847876 (Rack)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Columbia, Connecticut 06237

Jeremy B.

Job Details: 05/20/2024

Installed new control and diffuser. Set to recommended please allow 24hrs for temps to stabilize.

We serviced a

MAYTAG DRYER

Model WED5530SQ0

Near Farmington, Connecticut 06085

Ruben C.

Job Details: 05/20/2024

Checked unit found door switch broken replaced switch tested operation ; used 1 WP3406107 () from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Coventry, Connecticut 06238

Jeremy B.

Job Details: 05/20/2024

Icemaker cycles but never fills keeps making noise will order icemaker and valve. ; rqstng P&A on 1 W11556926 (Icemaker) and 1 W11519244 (Valve)

We serviced a

MAYTAG DRYER

Model MEDP575GW1

Near Charlotte, North Carolina 28226

Ryan S.

Job Details: 05/20/2024

"Customer complained of noise when running dryer. Model and serial were for washer. Input model and serial for dryer that I am working on and is in initial 5 year factory warranty . Ran unit and head noise in blower housing. Found that blower wheel had came loose. Was able to re tighten blower wheel. Ran unit for while and checked blower wheel again, unit working as designed. Verified proper operation."

We serviced a

KENMORE REFRIGERATOR

Model ="106.74264400"

Near Wilbraham, Massachusetts 01095

Gary V.

Job Details: 05/20/2024

"Inspected and found drain tube frozen over, thawed drain and cleared ice out, tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Palmer, Massachusetts 01069

Gary V.

Job Details: 05/20/2024

"Inspected and found wash pump running loud and then shutting off, needs new wash pump, quoted and she will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 05/20/2024

Cx canceled the appt at the door. I did not diagnose the unit.

We serviced a

SAMSUNG WASHER

Model WA50F9A7D

Near Concord, North Carolina 28027

Robert A.

Job Details: 05/20/2024

"Cx complaint that the unit is flashing an error code during cycles. I inspected the unit to confirm the complaint. I did not find any error codes. I started a normal cycle, no issues appeared. I also started a quick cycle, still no issues. A similar code based on the cx description is an OE code, which can come from too much detergent. I suggested to the cx to use a little less detergent. The unit is working as designed. I collected the service call fee by CC."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Charlotte, North Carolina 28226

Ryan S.

Job Details: 05/20/2024

Customer complained unit not working. Found unit had water in it. Found no power to drain pump. Found no power coming from control board. Also found harness has no continuity to drain pump. Harness short causing control to short. Needs control and harness and drain pump. Quoted 741.59 for repair. Customer denied repair. Collected trip fee.

We serviced a

LG REFRIGERATOR BOT

Model Lfx28968st/06

Near Somers, Connecticut 06071

Gary V.

Job Details: 05/17/2024

"No answer at the door or on the phone, office verified.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Springfield, Massachusetts 01108

Chris B.

Job Details: 05/17/2024

Complaint that the unit is leaking water from the back wall. Found water valve cracked and leaked water onto the control board and terminals causing damage and rust. Will order parts for a return visit. Location where the washer is at in very tight and will need extra time to bring in and out. Located in the closet.; ordrng 1 W11038689 (Water Valve) and 1 W11732885 (Control Board) and 1 W11545744 (Lower Harness) and 1 2xFrameJob (2x Frame Job)

We serviced a

GE WASHER

Model GTW330ASK1WW

Near Springfield, Massachusetts 01109

Chris B.

Job Details: 05/17/2024

Complaint that the unit is not spinning out correctly. Found bad lid lock. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 WH08X32697 (Lid Lock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Pineville, North Carolina 28134

Jonathan J.

Job Details: 05/17/2024

Complaint noise only unit is cooling fine in both sections. This compressor is an oil free compressor and the noise is normal noise for this operation. Cannot find any issues with unit at this time all functions are working properly customer does not want to risk having sealed system opened and potential no cooling condition occurring. Whirlpool File number 7739112273 whirlpool stated noise of Bella compressor oil free compressor is normal noise no action required. ; dspstn on spec-tagged invntry: 1 LINEARGUAGES OIL-LESS

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 05/17/2024

Hi temp 152-130 vent temps light randomly comes on and goes off inside drum screen keeps tuning blue and have to reset often clock goes from 1 hr to 10 mins to done in 15 mins clothing is still soaking wet at end of cycle. I found control is glitching and moisture bar sensor is unresponsive in diagnostics cycle sanded down slightly was able to get it to be more responsive but had to be very wet. Im ordering control ui and moisture bar assemblys ; ordrng 1 W11618917 (Control) and 1 W11413567 (Ui) and 1 WPW10298258 (Harness) and 2 WP3387223 (Sensor)s and 1 W11086603 (Screen)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS1

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 05/17/2024

Complaint thermal event smoke and electrical smell. I found control has experienced a thermal event that caused smoke damage and thermal damage to multiple components that would require being replaced to get rid of smoke smell called Tech line file number 7739114308 7739095362 safety file number safety phone number (866) 550-5136 safety is not going to progress forward with repair of unit at this time. Safety will call customer per safety for resolution.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 05/17/2024

Customer complained of no heat. Found open short in thermal cutoff. Replaced thermal cutoff and thermostat for thermal kit 279816. Verified proper heat and element cycling on and off. Informed customer not to push unit back to far to prevent slow airflow which could cause overtime premature issues with fuses going out. ; used 1 279816 (THERMAL KIT) from stock

We serviced a

WHIRLPOOL DRYER

Model MGD6230HW0

Near Mooresville, North Carolina 28117

Robert A.

Job Details: 05/17/2024

"Cx had a valid receipt, I took photos. I installed the ordered parts and tested the unit for the cx. The unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 05/17/2024

"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found an error code: f8e1. I cleared the code and ran a manual valve test, both hot and cold worked fine. I ran a service cycle, all components passed with no issues. I ran a normal cycle, the unit filled and started washing. However after a few minutes of agitating it stopped completely. The LEDs were still lit but there was no action. It eventually drained and the wash light stayed lit. The unit needs a new control board and actuator to resolve the issue. I quoted the cx and collected the service call fee by CC."

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW1

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 05/17/2024

Replaced control throwing error code f9e2 needs drain pump replaced stacked unit in corner cant move unit to disconnect drain hose from rear they will have it unstacked for repair on Monday ; schdld next appmnt for 5/20 MON AM

We serviced a

SAMSUNG WASHER

Model WF45K6200AZ/A2

Near Brockton, Massachusetts 02301

Aimee

Job Details: 05/17/2024

"Installed pump found front left side of front panel rusting out .Also Cust didnt mention leaked through the filter gasket worn cause leak; ordrng 1 DC97-16991B (Filter), states that autho needed"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Canton, Connecticut 06019

Chuck M.

Job Details: 05/17/2024

Customer complaint is that right front burner is not working. Inspected and found element shorted. Took pic. Element received is damaged. Ordered new element. ; ordrng 1 WPW10251108 (Element)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near Canton, Connecticut 06019

Chuck M.

Job Details: 05/17/2024

Replaced evaporator fan motor. Fan is working. Unit was in defrost upon arrival. Installed fan and it is working. Allow time for unit to reach proper temperature. ; dspstn on spec-tagged invntry: 1 WP2315539 EVAP MOTOR

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near East Hartford, Connecticut 06118

Amanda R.

Job Details: 05/17/2024

Replaced all parts operation normal ; dspstn on spec-tagged invntry: 1 W10846539 FAN

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Manchester, Connecticut 06040

Amanda R.

Job Details: 05/17/2024

Tripping breaker like twice a month explained it cant be on a gfi breaker unit operating normally

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ1

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 05/17/2024

Making loud noise and not agitating Shifter error Replaced actuator tested operation normal ; used 1 WPW10006355 (ACTUATOR) from stock

We serviced a

WHIRLPOOL DRYER

Model WED97HEDBD0

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 05/17/2024

Complaint L2 error code. Doesnt seem to get as hot as it used to before control was replaced. I found heating element was grounding itself out frame unit has dual element checked voltages discovered when heater comes on voltages drop one to 2 V on red to black drop was due to element grounding to frame . No further issues found with dryer today 123.6 RW 123.6 BW 246.3 RB unit will need heating element to fix.; ordrng 1 WP8544772 (Element)

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDW01

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 05/17/2024

Freezer gasket magnet is repelling aginst cavity liner magnet preventing proper door closure I left fresh food gaskets with customer freezer door will also have to be adjusted. Reordering freezer gasket as well. ; ordrng 1 WPW10192907 (Gasket freezer)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Union, Connecticut 06076

Gary V.

Job Details: 05/17/2024

"Inspected and found no fault codes, debris lodged in front of door boot clogging drain holes thru the boot, tested all other cycles and tested fine"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 05/17/2024

"Installed another wash pump, main acu and flow meter, cycled, and unit not faulting and tested fine.; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHB08

Near Enfield, Connecticut 06082

Gary V.

Job Details: 05/17/2024

"Concern is shutting itself off. Inspected and found when resetting power and turning back on, relay board clicking and shutting off completely, also left side ff door switch broken, will order parts and return.; ordrng 1 W11556912 (Main acu) and 1 W11396033 (Door switch)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Enfield, Connecticut 06082

Gary V.

Job Details: 05/17/2024

"Inspected and found magnetron not heating and diode herniated, will order parts and return.; ordrng 1 Wpw10693025 (Mag) and 1 W11256462 (Diode)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Enfield, Connecticut 06082

Gary V.

Job Details: 05/17/2024

"Concern is long cycles and poor drying, called techline and ran through all tests, found no faults or problems, all functions test normal. Techline advised to purge cold water from plumbing before starting the cycle. Water temp at faucet is 120 degrees. Sr#7739116969, techline."

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW2

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 05/17/2024

Installed parts listed in cycled didnt find any other problems at this time. Everything tested fine.; dspstn on spec-tagged invntry: 1 W11565030 LATCH

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near West Hartford, Connecticut 06110

Chuck M.

Job Details: 05/17/2024

Customer complaint is that dryer would not start. Inspected and found door switch disconnected. Connect door switch and tested. Dryer is working properly.

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Hartford, Connecticut 06120

Chuck M.

Job Details: 05/17/2024

Customer complaint is that dryer was not drying. Inspected and found dryer exhaust vent was blocked outside on screen. Dryer venting is a long run to outside. Maintenance person will clear.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00

Near Hartford, Connecticut 06112

Chuck M.

Job Details: 05/17/2024

Customer complaint is that ice maker only made a few cubes. Inspected and found full ice mold of ice. Ice maker was not ejecting cubes. Replaced ice maker and advised customer to allow time for ice production. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Blacksburg, South Carolina 29702

Mitch H.

Job Details: 05/17/2024

Checked and found water line from valve to filter not fully connected and almost out of valve. Pushed line into valve and ensured it was fully seated. Tested dispenser and ensured it was no longer leaking. All checked good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near York, South Carolina 29745

Mitch H.

Job Details: 05/17/2024

"Removed and replaced control and damper. Reassembled, ran diagnostics and tested, all checked good and operating properly."

We serviced a

MAYTAG DRYER

Model MED8630HC2

Near Tega Cay, South Carolina 29708

Mitch H.

Job Details: 05/17/2024

"Checked and found dryer operating properly at time of visit. Entered diagnostics, no stored error codes. Called tech line spoke to Rob SR# 7739113468. He said the issue is that unit needs a software update and that customer will need to connect unit to WiFi and download the Maytag app to update software. Gave information to customer along with connectivity team phone number 866-333-4591."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Palmer, Massachusetts 01069

Chris B.

Job Details: 05/17/2024

Complaint that the freezer door keeps opening when the bottom door is closed. Found door hinge bent down enough not to hold shut properly. Will order parts for a return visit. ; ordrng 1 WP2166037 (Door Hinge) and 1 WP489467 (Washer)

We serviced a

WHIRLPOOL RESIDENTIAL REFR

Model WRX986SIHZ00

Near Granby, Massachusetts 01033

Chris B.

Job Details: 05/17/2024

Complaint that the freezer has frost all over in the bins. Found door rails not smooth and needed lubrication. Freezer door handle was loose. Adjusted the unit and all working normal.

We serviced a

MAYTAG WASHER

Model MHW6630HC2

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 05/17/2024

"Disassembled, removed and replaced bellows, inner and outer door. Reassembled, tested, all functions operating properly. Door opening and closing properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 05/17/2024

Tested and ran diagnostics. Found F1E1 main control error and F3E1 pressure system error. Needs control and harness. Checked part availability and scheduled return for 5/21 AM ; ordrng 1 W11603810 (Control) and 1 W11652038 (Harness)

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Denver, North Carolina 28037

Ryan S.

Job Details: 05/17/2024

"Customer complained unit wont stop running, had to turn off water. Found overfill, and water temp codes. Found water valve stays open unit vavle is shut off. Quoted 309.22. Repaired unit. Valves now shutting off. Verified proper operation. ; used 1 W11165546 (VALVE) from stock"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Denver, North Carolina 28037

Ryan S.

Job Details: 05/17/2024

"Customer complained unit wont start found long drain error. Found drain pump not working. Tried to run service mode and keeps kicking me out. Found no voltage to pump from board to drain pump. Also found no continuity through harness to pump. Found short on harness / pump ,Ordering control board, harness and drain pump. Informed customer office will call when part comes in. ; ordrng 1 W11627413 (Control board) and 1 W11643701 (Harness) and 1 W11399437 (Pump)"

Contact Us Today

About Us