Service History 401

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Davidson, North Carolina 28036

Robert A.

Job Details: 02/22/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID WASHER

Model KDTM404KPS1

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 02/22/2024

Customer complained unit wouldnt power on. Found wires to terminal box were loose causing power interruption. Attached wires and unit now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Ellington, Connecticut 06029

Gary V.

Job Details: 02/22/2024

"Was out on 2/12/24 and quoted for repair. Called customer today and quoted again for heater tube replacement (w11087201) $119.99, and labor $99.00, part would need to be ordered, and she didnt want to run credit card with me, she said she would call office to order part and reschedule."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 02/22/2024

"Power was off to oven on arrival. Turned breaker on, tested and ran diagnostics. Found F6E4 control error. Tested oven, started to preheat, cancelled cycle, blower fan would not shut down. Needs ACU and console. Quoted customer for repair. And saved estimate. Customer is going to call Whirlpool and see if they will cover anything. Collected for service call on cc."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near Springfield, Massachusetts 01109

Roger R.

Job Details: 02/22/2024

"Texted customer,was told they were expecting us Monday and they were not home but at work. Texted and called office. Phone was busy and went to voice mailbox; dspstn on spec-tagged invntry: 1 W11565030 LATCH"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near East Hartford, Connecticut 06108

Gary V.

Job Details: 02/22/2024

"Cycled unit thru 2 full cycles and did not detect any odors at this time, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bloomfield, Connecticut 06002

Gary V.

Job Details: 02/22/2024

"Inspected and found pressure system fault, replaced main acu and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

We serviced a

SAMSUNG REFRIGERATOR

Model RS27T5200SR/AA02

Near Bloomfield, Connecticut 06002

Gary V.

Job Details: 02/22/2024

No answer on the phone or at the door office verified.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Davidson, North Carolina 28036

Robert A.

Job Details: 02/22/2024

"I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , 1 W11283592 MOTOR-DRVE , and 1 W11449840 GEARCASE"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Springfield, Massachusetts 01109

Roger R.

Job Details: 02/22/2024

Found unit not agitating or spinning. Actuator is moving and motor runs briefly. Found unit not responding properly to control. Will need a new control assy. Quoted$319.99 for new control and $239 labor rate. Customer will call if needed

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Bristol, Connecticut 06010

Mike K.

Job Details: 02/22/2024

"Unit is under 1yr wp warranty per service bench. Can molasses my of not agitating. F8e1, long fill, only error in history, ran diagnostic cycle and filled fine, drain and did agitation and spin fine. Visual inspection of lower assy, all looked good, no abnormal sounds during operation.Ran normal cycle, filled and went into agitation fine. Tested with load of clothes cs had, mostly towels, on quick wash and cool temp. Went through sensing and into agitation fine. Went through full cycle fine and completed fine. No problem found at this time."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near McConnells, South Carolina 29726

Mitch H.

Job Details: 02/22/2024

"Tested and checked dryer operation. Dryer heating and cycling properly. Found dryer vent hose bent very sharply where it exits dryer and goes through floor. Advised customer that hose needs a more sweeping bend for proper air flow. No issues found, dryer operating as designed. I&I now fulfilled."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS00

Near Longmeadow, Massachusetts 01106

Roger R.

Job Details: 02/22/2024

"Found excessive ice buildup on refrigerator evaporator coils. Will need a new UI board as this controls the timing of the defrost period in the refrigerator section. Will need to order new UI panel and return to install. REFRIGERATOR MUST BE THAWED OUT PRIOR TO RETURN. ; ordrng 1 W11130211 (Interface, user)"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Longmeadow, Massachusetts 01106

Roger R.

Job Details: 02/22/2024

"Found unit had a worn cam and actuator not fully engaging cam. Replace both cam and actuator and tested, all okay now. ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Winsted, Connecticut 06098

Mike K.

Job Details: 02/22/2024

"Unit worked for 4 days and then stopped. Checked evap with black light, no sign of leak. Checked compressor and shows leak at drier, which happened during repair. Used nitrogen and leak detector, another slow leak at drier. Re did joint, pressurized with nitrogen and no bubbles. Pulled into vacuum and held for over 5 minutes. Charged with 4.25oz r134a. Let unit run for 5+ minutes and tested joint again with detector and no bubbles. Return line hot, freezer getting cold. Cs to monitor."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 02/22/2024

Customer complof no power. Found proper power to unit. Found bug infestation on control. Informed customer warranty void. Left call.

We serviced a

AMANA WASHER

Model WTW4816FW3

Near Charlotte, North Carolina 28214

Jeff L.

Job Details: 02/22/2024

"The control does nothing but send power to drain pump and there are no lights on the leds needs new control. Office please call customer to schedule after 5W11603810; ordrng 1 W11603810 (Control), dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near McConnells, South Carolina 29726

Mitch H.

Job Details: 02/22/2024

"Customer says washer ran properly for several cycles after last visit but then error came back. Tested washer, no sign of excess suds in tub. Pressure switch and hose contaminated with residual detergent. Ordering switch and hose. Checked part availability and scheduled return for 2/28 PM.; ordrng 1 W11316246 (Pressure switch) and 1 W11456953 (Hose)"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXPA9

Near Davidson, North Carolina 28036

Robert A.

Job Details: 02/22/2024

Cx complaint that the unit is leaking water from the LF corner. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. I removed the panel and found the excessive suds are producing the leaks. The unit needs to runs through several cycles with no water to remove the suds residue. The unit is working as designed. I collected the service call by CC.; dspstn on spec-tagged invntry: 1 WPW10327249 VALVE

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 02/22/2024

Cx complaint that the unit is leaking water when running cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The components passed but I did notice water rising on the front of the tub when I removed the panel. The lower spray arm is separating cause abnormal water flow during cycles. The valve leaks unconditionally when water to supplied to the unit. The spray arms and a water valve need to be replaced to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 WPW10498900 (Upper spray arm) and 1 WPW10491331 (Lower spray arm) and 1 W11175771 (Water valve)

We serviced a

FRIGIDAIRE DISHWASHER

Model FDSH450LAF3A

Near Meriden, Connecticut 06451

Chuck M.

Job Details: 02/22/2024

Customer complaint is that dishwasher door gasket keeps coming off. Inspected and found bottom rack is missing 2 roller wheels causing rack to pull out and fall again gasket. Ordered roller kit. ; ordrng 1 405507213 (rack roller)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 02/22/2024

"Complaint washing machine was left in pieces by advance appliance. Original complaint washer would not drain, was showing two lights on user interface. It would flash consistently. I found issue with a broken harness. I was able to put machine completely back together with no issues. Nothing missing latch works fine. Control works fine. Spaced harness, connecting to drain pump back together was able to test all operations of the washing machine. Everything is working unit will need harness to fix only issue she found.; ordrng 1 W11643701 (Harness)"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 02/22/2024

Customer complained of no power. Found neutral line has low voltage (4.5v) coming through it to ground. L1 and r1 have 110v but when plugging in power doesnt regulate due to issue with neutral. It is an older house so issue is with neutral. Had this same issue on 7-2023. Called techline then after replacing control board and harness and determined issue is with the electrical in The home. This is a new tenant and wasnt the last tenant that was here in 7-2023. Informed tenant to call landlord to get electrician to come fix issue. If called back for same issue they will have to pay due to issue not being covered under warranty.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 02/22/2024

"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found the unit heats, tumbles and has decent airflow. Cx says occasionally the unit will still have an active display screen but the drum will stop. Then he has to wait a few minutes for the drum to start tumbling again. The motor is overheating and stalling. The unit needs a new motor to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near Springfield, Massachusetts 01109

Roger R.

Job Details: 02/22/2024

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 02/21/2024

"Complaint rear, right element will not turn on. I found a piece of metal was on surface elements, causing it to malfunction and defect out. I replaced element tested operations no additional issues found everything is working as it should be."

We serviced a

MAYTAG DRYER

Model MEDZ600TW1

Near Davidson, North Carolina 28036

Robert A.

Job Details: 02/21/2024

"Cx complaint that the unit adds time to the dry cycle using excessive energy. I inspected the unit to confirm the complaint. I found the unit heats tumbles and has good airflow. I ran a normal cycle and the timed steadily decreased as intended. The unit needs new moisture sensors, moisture sensor harness and control to resolve the issue. I quoted the cx for the repair and collected the service call fee."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 02/21/2024

The ordered sump motor is not on my van. The appt needs to be rescheduled.; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 02/21/2024

"Arrived at home, found pump/motor had been removed from unit. Found wires on harness cut and unusable. Reordering harness. Left new pump/motor with customer. Will install all parts on return visit. ; ordrng 1 W11568793 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB01

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 02/21/2024

"Replaced control and harness, put unit into defrost and verified operating. Fully Steamed clear evap.; dspstn on spec-tagged invntry: 1 W11196400 CNTRL-ELEC"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Weddington, North Carolina 28104

Jonathan J.

Job Details: 02/21/2024

House is still under construction. No one has purchased home yet. New build construction residence. Dishwasher door outer panel is dented. I replaced outer door panel. Water is not connected to unit as of right. The second could not test checked diagnostics no error codes and diagnostics fault history no additional issues found with dishwasher at this time.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Charlotte, North Carolina 28208

Jeff L.

Job Details: 02/21/2024

Replaced parts ordered customer said unit was not working in rinse cycle I put unit into service mode and found no fault codes. I put the unit into rinse/spin cycle and let it go water came in as it should the tub basket is partially turning as it should. I had the water level set at deep water wash when the unit began to agitate there was a hesitation before it began to agitate and when it did it was very slow I pulled cam back down and found gear case fluid running down shaft. This may have been present the 1st time I didnt see it and found the cam and wash plate splines completely wore down allowing the grinding noise. Im putting In for 2time frame for this job.W114543722xframe; ordrng 1 W11454372 (Gear case) and 2 2xframe (2xframe)s

We serviced a

SAMSUNG REFRIGERATOR

Model RF28JBEDBSR/AA R

Near Medway, Massachusetts 02053

Aimee

Job Details: 02/21/2024

"Steamed out ice maker draw was frozen in tested icemaker wouldnt fill. Ice on side of water fill over filling Found theres a service bullion for ice maker. Also the deli draw is out no light And Right gasket is torn.; ordrng 1 DA82-02675A (Sev kit) and 1 DA97-13015C (Gasket right) and 1 DA97-13797A (Door deli complete), states that autho needed"

We serviced a

SAMSUNG MICROWAVE OVEN

Model ME19R7041FS

Near Bellingham, Massachusetts 02019

Aimee

Job Details: 02/21/2024

"Found the holder for switches broken, it was closed hard.Door is fine needs holder switches and micro switches; ordrng 1 DE66-00168B (Housing door switches) and 1 DE96-00414D (Support) and 6 3405-001034 (Micro switches)s"

We serviced a

GE REFRIGERATOR

Model GNE25JSKGFSS

Near Franklin, Massachusetts 02038

Aimee

Job Details: 02/21/2024

"Steamed freezer not going into defrost, needs fan and defrost term.; ordrng 1 WR50X10069 (Defrost term) and 1 WR60X32614 (Evap fan)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Hebron, Connecticut 06248

Jeremy B.

Job Details: 02/21/2024

Dishwasher not cleaning. Ran self test and wash motor hums but no water spraying. Needs new motor. Replaced motor sump assy and tested all checks ok. ; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

GE REFRIGERATOR

Model GNE29GMHDES

Near Mansfield, Connecticut 06268

Amanda R.

Job Details: 02/21/2024

Replaced ff evaporator fan and cleared evaporator drain

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 02/21/2024

Found blower wheel cracked causing loud noise replaced and tested all checks ok. ; used 1 WP697772 (BLOWER WHEEL) from stock

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Stallings, North Carolina 28104

Jonathan J.

Job Details: 02/21/2024

"Complaint F9E1 error code in fault history F63 error code in fault history washing machine not washing or ringing out Clothing. clothing still soaking wet at the end of the cycle. I inspected drain hose and drain system. No issues found washing machine, making loud abnormal clunking noises during the spin as if the clutch is not engaging properly inspected slider clutch and electromagnetic clutch no loose wiring found no issues with slider clutch Found or issues found at all with lower drive system. Issue is specifically control based in nature. I inspected pressure dome. No issues with the pressure dome. Found either."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Somers, Connecticut 06071

Gary V.

Job Details: 02/21/2024

"Inspected and found actuator making noise and broken, replaced and cycled thru and tested fine. Charging for part only.; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

SAMSUNG HOME COOKING - G

Model NX60A6511S

Near Worcester, Massachusetts 01608

Chris B.

Job Details: 02/21/2024

Complaint that the burner is not working. Found the stove is not cleaned up and not able to service at the moment. Called landlord and sent him pictures of the work space and landlord will take care of the situation and reschedule with the office. Tenant was unwilling to explain to me about the situation.

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Douglas, Massachusetts 01516

Chris B.

Job Details: 02/21/2024

Complaint that the unit is not spinning out the clothes properly. Found agitator screw loose and stripped hub. Replaced part and unit running normal. Ran two diagnostic cycles. ; used 1 W10528947 (HUB) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Oxford, Massachusetts 01540

Chris B.

Job Details: 02/21/2024

"Complaint that the unit is not making ice. Found both ice bucket switch and power switch working properly. Used TS W10873791. Found control board not receiving proper signal from the switches measured 3.7v at the switch connector when 12v should be present. Will order new control board. Left new IM with the customer for when we return.; ordrng 1 W11293378 (Control Board), used 1 W10873791 (ICE MAKER) from stock"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Oxford, Massachusetts 01540

Chris B.

Job Details: 02/21/2024

Complaint that the unit is cooling erratic. Eggs and milk has frozen. Got error code D7D8 Main board and fridge sensor. Sensor is good will order control board and sensor as backup. Took me 5x to get into diagnostic cycle. ; ordrng 1 W11546690 (Control Board) and 1 WPW10384183 (Thermistor)

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2745FQ1

Near Oxford, Massachusetts 01540

Chris B.

Job Details: 02/21/2024

Complaint that the unit is not cycling through correctly. Found bad water valve on the cold side. Will order parts for a return visit.; ordrng 1 W11205048 (Water Valve)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Oxford, Massachusetts 01537

Chris B.

Job Details: 02/21/2024

Complaint that the unit has error code h2o.. found bad connection to the water valve. Reattached connection and ran two diagnostic cycles and unit running normal.

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Springfield, Massachusetts 01103

Roger R.

Job Details: 02/21/2024

Tenant states unit working in apartment 217

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 02/21/2024

Ck unit upon arrival customer stated no heat unit just runs tested operations and check voltage and found 120VAC coming off one leg and 80 VAC coming off the other legs inform and instruct customer he/she will need a electrician dryer is working to manufacture specs

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258XEW3

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 02/21/2024

"Tested unit and install freezer evaporator fan motor, motor now running unit operating as manufacturer specs; dspstn on spec-tagged invntry: 1 WPW10189703 EVAP MOTOR"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Waterbury, Connecticut 06705

Jimmy R.

Job Details: 02/21/2024

Test unit and install heater and control and ran diagnostics test unit went through all diagnostic successfully no other mechanical failure or error unit now running and heating operating as manufacturer specs

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Waterbury, Connecticut 06706

Jimmy R.

Job Details: 02/21/2024

Spoke with customer at door per customer unit is now working and no additional service is required

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 02/21/2024

Ck over unit found machine was heating also check the venting and found lint screen housing block with lint build up remove and vacuum all lint from screen housing. Also found super long vent in basement which can cause heat and moisture to be trap and takes unit longer time to dry

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Britain, Connecticut 06053

Jimmy R.

Job Details: 02/21/2024

Replace harness and control ran calibration unit is now washing and operating as factory specs; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC and 1 W11643701 HARNESS LOWER

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 02/21/2024

Ck unit and found washer door latch broken replace door latch and tested operations unit now running as factory specs; used 1 W11457841 (Door latch) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ3

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 02/21/2024

"Ck and tested unit remove and install new control board power unit on and advance broil element to power on and found element not engaging check for Voltage at at P5-1 & P5-4 and found OVAC leaving board going to elements. Checked thermal fuses ohming out and broil element getting 20 ohms and a inconsistent reading, also Faulty control board. Customer is not happy with unit and thinks unit is a defective one advised need to call customer services. Will order and return with parts ; ordrng 1 W11548749 (Cntrl) and 1 W10856603 (Broil element) and 1 WP3196548 (Thermal fuse) and 1 W11172528 (Harness)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Bessemer City, North Carolina 28016

Ryan S.

Job Details: 02/21/2024

"Returned to isnstall timer and knob, installed parts and ran unit to confirm heating and proper operation. Found customers exhaust was smashed, informed her to get the more rigid metal exhaust so that the exhaust doesnt get smashed when pushing the dryer back. Informed her that issue wouldnt be covered under warranty. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV07

Near Denver, North Carolina 28037

Ryan S.

Job Details: 02/21/2024

"Customer complained of no cool. Noise buzzing then click. Plugged unit in and when compressor started it sounded like internal parts of compressor have malfunctioned. Issue is not with start device. Ordering compressor, filter dryer, tubing kit access valve and associated lokring parts. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11547313 (Compressor) and 1 W11504416 (Lokring a), ordrng 1 W11504431 (Lokring b) and 1 W11506621 (Lokring c) and 1 W11506635 (Access valve), rqstng P&A on 1 W11109499 (Dryer), ordrng 1 W11504445 (Dryer lokring a) and 1 W11504447 (Dryer lokring b), rqstng P&A on 1 876765 (Tubing)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Lowell, North Carolina 28098

Ryan S.

Job Details: 02/21/2024

"Returned to install new feed tube, upper arm, and upper arm retainer, due to broken upper arm and damaged feed tube at upper arm section. Installed parts and ran unit on express wash. Verified proper operation and no noise."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 02/21/2024

"Returned to install inner tub, due to previous tub balance ring was loose and wouldnt stay secure. Replaced inner tub and ran service diagnostic, then ran Manuel service mode, all funtions working, and showed customer unit spinning in high speed spin. Informed customer unit is now working as designed. If unit gets off balance pause unit and situate clothes in and even manner. Checked owners Manuel for all proper loading directions. Verified proper operation."

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 02/21/2024

"Came to install part ordered by previous tech. While in home, pulled unit out. Noticed charring on pigtail. Found thermal block partially ,melted on red wire. Replaced terminal block, installed new motor. Ran unit and unit now heating. Verified proper operation. Informed customer to get pigtail and outlet replaced in near future. Noticed outlet is really loose meaning the clips in the outlet arent grabbing the pigtail prongs like they should. If he has any issues in future to replace outlet and pigtail. ; used 1 279320 (TERMINAL BLOCK) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 02/21/2024

Complaint door just Falls. I found right side hinge had come off of hook due to hinge being in a bind due to the way it was installed improper installation found. I replaced hinges tested operations multiple times no additional issues found with hinge or spring at this time. Everything now working Properly no leaking occurring no additional issues found or reported by customer either; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near West Hartford, Connecticut 06119

Chuck M.

Job Details: 02/21/2024

Customer complaint is that dishwasher has error code F8e4 overfill. Inspected and found fill hose dripping at seam connection. Attempted to adjust to stop drip. No go. Ordered fill hose. ; ordrng 1 W10278635RP (hose-fill)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Simsbury, Connecticut 06092

Chuck M.

Job Details: 02/21/2024

Customer complaint is that dishwasher was not draining at end of cycle. Started dishwasher and it drained. Inspected drain hose and it was clear. Allowed dishwasher to fill and wash. Canceled cycle and dishwasher drained completely. Found heater in dishwasher is on special project list. Took pics and replaced heater according to S- Code S17304. Tested and dishwasher checked ok. ; used 1 W11537778 (HEATER W/NUTS) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near New Britain, Connecticut 06053

Jeremy B.

Job Details: 02/21/2024

Arrived and washer was full of water and unplugged. Was able to cancel and washer drained. Removed cloths and ran calibration then self test all checks ok. Found no error codes.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Avon, Connecticut 06001

Chuck M.

Job Details: 02/21/2024

"Customer complaint is that ice maker is not working. Inspected and found broken wire at bottom of door. Ordered freezer door and second tech P&A. ; rqstng P&A on 1 LW10755680 (dor-fip), dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 02/21/2024

Customer complaint is that refrigerator was making a clicking noise. Ran service mode and ran test 3 for damper. Customer confirmed noise. Replaced damper and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Plainville, Connecticut 06062

Chuck M.

Job Details: 02/21/2024

"Replaced tub assembly, Shock, and feet. Tested and washer checked ok."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 02/21/2024

Washer not starting found poor connection at capacitor. Secured and ran calibration then self test all checks ok.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Plainville, Connecticut 06062

Jeremy B.

Job Details: 02/21/2024

Washer still getting stuck in spin and II stays at 17 mins. Machine keeps draining and barley going into spin. Found pressure hose clear. Will order and replace control and harness at the same time. ; rqstng P&A on 1 W11419171 (Control) and 1 W11568984 (Harness) and 1 W10754448 (Clutch)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Plainville, Connecticut 06062

Jeremy B.

Job Details: 02/21/2024

Tech was assigned as a helper;

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS05

Near Berlin, Connecticut 06023

Jeremy B.

Job Details: 02/21/2024

Installed. We lets and tested middle burner still not sparking needs new module. ; ordrng 1 WPW10475149 (Spark mod) and 1 W11561436 (Harness)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 02/21/2024

"Customer complained unit has defect in control panel Ui. Ui was pre id. Called Brian to confirm it was covered. Unit has 1 year extended warranty, replaced UI. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Springfield, Massachusetts 01104

Roger R.

Job Details: 02/21/2024

Unit working properly. Found one error code for long fill F8E1. Recommended making sure both water valves are on at wall .

We serviced a

SAMSUNG WASHER

Model WF45R6100AP/US

Near Somers, Connecticut 06071

Gary V.

Job Details: 02/21/2024

"Installed door latch and cycled, tested fine."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Enfield, Connecticut 06082

Gary V.

Job Details: 02/21/2024

"Inspected and found slop in Gearcase spline causing noise, will order parts and return. Customer wants next wed pm slot.; ordrng 1 W11449841 (Gearcase) and 1 W10902814 (Wash plate)"

We serviced a

ELECTROLUX WASHER

Model EFLW317TIW2

Near Northampton, Massachusetts 01062

Mike K.

Job Details: 02/21/2024

"Door will not close, door lock is physically broken.; ordrng 1 5304514774 (Lock assy)"

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Hadley, Massachusetts 01035

Mike K.

Job Details: 02/21/2024

"Replaced control and u/I. Tested on timed dry fine, cycling properly. Responding to all option selections"

We serviced a

BOSCH DISHWASHER

Model SHE65T55UC/07

Near Hadley, Massachusetts 01035

Mike K.

Job Details: 02/21/2024

"Replaced fill valve, ran unit on rinse cycle and worked properly, cancelled and drained fine, started normal cycle fine going through fill and into wash fine."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Springfield, Massachusetts 01109

Roger R.

Job Details: 02/21/2024

"Found unit had burnt terminal block and cord. Replaced with new and tested, all okay ; used 1 279320 (TERMINAL BLOCK), and 1 PT600L (CORD-POWER 6' 4 WIRE) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 02/21/2024

Found too adjusters broken. Installled new kit all checks on. ; used 1 W10712395 (ADJUSTER) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JV0

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 02/21/2024

Replaced control tested all functions working

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Bolton, Connecticut 06043

Amanda R.

Job Details: 02/21/2024

Unit was running and making kitchen lights flicker and smelt electrical left water in unit Ui wont power on bearing is bad ; rqstng P&A on 1 W11165546 (Valve) and 1 W11112662 (Ui) and 1 W11417461 (Control) and 1 W10902814 (Wash plate) and 1 W10909670 (Hub) and 1 W11393685 (Gear case) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W10777956 (Harness) and 1 W10876600 (Drain pump)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Charlotte, North Carolina 28208

Jeff L.

Job Details: 02/21/2024

Checked power coming into terminal block and heres the following readings. The dryer was just installed and the power has just been done by a electrician advised customer to call that person back. One time customer education L1 to Neutral = 124vL2 to Neutral = 124vL1 to L2 = 000v

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Charlotte, North Carolina 28206

Jeff L.

Job Details: 02/21/2024

"Found flow meter not spinning and regulating amount of water coming into dishwasher its leaking out of the left side funnel down to flood pan causing flood sensor to activate. Needs new water inlet system.Door code 1108 W11535094; ordrng 1 W11535094 (Water inlet), dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near East Hartford, Connecticut 06118

Amanda R.

Job Details: 02/21/2024

The front piece to lint screen housing broken sensor bars Broken works on timed dry only customer ok with this sold t/s strike ; used 1 W11457841 (STRIKE) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Glastonbury, Connecticut 06033

Amanda R.

Job Details: 02/21/2024

Complaint that while loading unit it locked itself with lid open needs new control and lid latch ; ordrng 1 W11513248 (Latch) and 1 W11513246 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near West Hartford, Connecticut 06117

Amanda R.

Job Details: 02/21/2024

"Replaced left ff section door turned ice maker on water dispensing but not turning off on its own ; ordrng 1 W11251709 (Pad) and 1 W11087492 (Switch) and 1 W10672578 (Spring), dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"

We serviced a

WHIRLPOOL M/W OTR

Model WMH78019HZ05

Near Mooresville, North Carolina 28117

Robert A.

Job Details: 02/21/2024

Cx thought the unit was in warranty and wants to call WP. I did not diagnose the unit.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near East Windsor, Connecticut 06016

Gary V.

Job Details: 02/21/2024

"Inspected and found unit flashing with no operation at all, found ui panel peeling off and ui board shorted, quoted and they will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near East Windsor, Connecticut 06016

Gary V.

Job Details: 02/21/2024

"Inspected and found ice maker broken, stuck mid cycle and grinding, and right side ff door seal torn, will submit estimate and call.; rqstng P&A on 1 W10830162 (Ff door gasket) and 1 W10884390 (Ice maker)"

We serviced a

JENN-AIR RANGE

Model JIS1450DS1

Near Windsor, Connecticut 06095

Gary V.

Job Details: 02/21/2024

"Inspected and found f4-7 fault, WIDE communication between induction module and ui board, quoted and he will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near East Granby, Connecticut 06026

Gary V.

Job Details: 02/21/2024

"Inspected and found compressor failed, no longer pumping and no frost pattern, will order part needed and call with return date.; ordrng 1 W11557425 (Compressor)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Charlotte, North Carolina 28273

Mitch H.

Job Details: 02/21/2024

Checked and found cap for wash plate broken and not staying in place. Ordering cap to go along with agitator. Will install both parts on return visit once parts arrive.; ordrng 1 W11510462 (Cap)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Belmont, North Carolina 28012

Mitch H.

Job Details: 02/21/2024

Checked and found timer very hard to turn and knob cracked. Ordering timer and knob. Checked part availability. Knob on b/o. Office will call to schedule when parts arrive.; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)

We serviced a

KITCHENAID DISHWASHER

Model KUDW03CTBLO

Near Mooresville, North Carolina 28117

Robert A.

Job Details: 02/21/2024

"I installed the ordered parts and tested the unit for the cx. The unit is working as designed.The door makes a noise as it opens, the door hinge pulley is rubbing the kick plate. I found the hinge pulley is separating not allowing the screw to sit in place. The left hinge pulley needs to be replaced to resolve the issue. Im ordering the part for the return visit.; ordrng 1 8194001 (Door cable) and 2 WP3400074 (Screws)s"

We serviced a

SAMSUNG WASHER

Model Wf457argsgr/aa

Near Franklin, Massachusetts 02038

Aimee

Job Details: 02/21/2024

"Found the spin basket hitting the boot, causing burnt rubber. Cant turn spin basketNeeds tub job.Cust buying new"

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS05

Near East Longmeadow, Massachusetts 01028

Chris B.

Job Details: 02/21/2024

Complaint that the unit center burner is not lighting up. Found center burner not clicking on only does when other four burners are set. Double check with Randy about the set parts. ; ordrng 1 W11637584 (Harness Wire) and 1 W11561446 (Harness Switch) and 1 W11610134 (Igniter Surface) and 1 WPW10475149 (Spark Module)

We serviced a

WHIRLPOOL DRYER

Model WED6120HW1

Near Windham, Connecticut 06280

Amanda R.

Job Details: 02/21/2024

Squealing while spinning idler pulley bad Replaced pulley tested sounds normal; used 1 279640 (IDLER PULLEY) from stock

We serviced a

WHIRLPOOL DRYER ELECTRIC

Model WHD5090GW0

Near Springfield, Massachusetts 01103

Roger R.

Job Details: 02/21/2024

Disassembled unit and found no abnormal sources of noise. Reassembled and tested checks okay. Charged $179 labor to disassemble and check.

We serviced a

WHIRLPOOL M/W OTR

Model WMH78019HZ05

Near Mooresville, North Carolina 28117

Robert A.

Job Details: 02/21/2024

Cx thought the unit was in warranty and wants to call WP. I did not diagnose the unit.; saved tckt

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