"Found noise from gearcase, thought it was slider but slider was good. Ordering gearcase due to shaft slipping. Informed customer office will call when part comes in. Unit has another ticket with a dryer on it. Will return same day. ; ordrng 1 W11449841 (Gearcase)"

"Cx complaint that the unit is building water in he detergent reservoir. I inspected the to confirm the complaint. I found no error codes. I ran the detergent pump, it successfully pumped the detergent. I found the detergent dispenser is separating allowing water into the detergent area. Im ordering a new detergent dispenser to resolve the issue. ; ordrng 1 W11524106 (Detergent dispenser)"

Cx complaint that the units control display intermittently works. I inspected the unit to confirm the complaint. I found the control display is incorrect according the the user selections. The unit heats as designed. The unit needs a new control board and bulb to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11545876 (Control board) and 1 W11194422 (UI control) and 1 8206232A (Bulb)

"Inspected and found loose L2 connector at terminal block, adjusted and tightened, cycled and tested fine."

"Inspected and found compressor shutting down on overload, needs compressor replacement, will order and call with return date ; ordrng 1 W11557425 (Compressor)"

Customer complaint is that refrigerator is not cooling. Inspected and found no cool in unit. Found fans running but compressor was not running. Compressor is very hot to touch. Ordered compressor and couplers. Extra Time Slots. ; ordrng 1 W11547313 (Compressor) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Process stub) and 2 ExtraTimeSlots (Extra Time Slots)s

"Techline sr#7738870620, installed new burner and cap and cycled flame is still the same coming out oblong on one side. called Techline and they want the valve replaced. Ordering valve tube for back up. Will order and call for return date.; ordrng 1 W11590060 (Holder) and 1 W11509597 (Valve tube assy)"

"Inspected and found terminal block, main wire harness and power supply cord had thermal event and has melted wires, sr#7738841528. Quoted and they will call. Reported to safety team."

Cx complaint that the unit is not heating at all. I inspected the unit to confirm the complaint. I found the unit is getting 243v at the terminal block and the drum light comes on the the door open. The thermal fuse blew. I replaced the part with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 WP3392519 (THERMAL FUSE) from stock

"Cx complaint that the unit sparked and now does not work. I inspected the unit to confirm the complaint. I found the thermal block had thermal damage. I replaced the terminal block with one from TS. The unit needs a new power cord to work as designed. I called WP safety, the message said it was outside of business hours. Ill call again later."

"Customer complained of noise. Found pully wheel bad, replaced from ts. Replaced drum rollers and belt also. Verified noise gone.,let customer listen. ; used 1 4392067 (DRYER REPAIR KIT) from stock"

"Customer complained of grinding noise. Found gearcase has failed causing came to slip and come off. Belt cover was damaged also. Ordering gearcase , cam, and belt cover. 2xtimeframe. Unit was still in one year warranty, customer had her sales receipt and I took picture. Used actual goods issue date on last calls due to her not being at home on previous calls and her husband didnt have the receipt. Informed customer office will call when parts come in. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Belt cover), rqstng P&A on 1 2xtimeframe (2xtimframe)"

"Customer complained of leaking, said it was a small amount at first. Then was flooded after. Ran unit with back panel off and no leaks detected inside unit. Found spring holding from bellow on was loose causing drip leak , hooked spring back on and ran unit again. When unit started draining heard drain line fill and over fill and start spilling out drain in home. Issue is with plumbing. Informed customer to call plumber For repair for this issue. Unit is working as designed , only issue now is with customer plumbing."

"Had called and lm enroute, arrived at wrong house there is a 7 and 7r, cs was not home. Just a nurse that helps with daughter, she called home owner. Says she did not set up a call, has fixed unit herself.No service call collected, did not enter house or look at unit."

"Found on heater replacement Technical Service Pointer #: W11540964 Rev EReplace the heater element and heater nuts. For all service calls related to the heaterelement replacement, reference Special Project code S17304. Parts and labor are covered100% in or out of warranty for the replacement parts (heater element and heater nuts).All FX serialsError codesFound the heater leaked on the motor, on heater replacement . Theres a S codes for this repair.10 2 wax motor on electrical 7 1 single wash motor error needs new pumpDoesnt fill with water and runs with out; ordrng 1 W11416362 (Wash pump) and 1 W11537778 (Heater) and 1 W11434044 (Water valve)"

"Ring came off, re installed and put in pinThis time showed customer it was on."

"Found oven had a weak igniter, replaced with ts pre heated 350And wait for re light Complete; used 1 12400035 (Igniter) from stock"

Rechecked unit has error code for long drain customer says he did two loads then it did not drain had water in tub and lock cust waited for awhile then tried and it drain drain pump is intermitently seizing up replaced drain pump ran diagnostics normal spinning normally and cleared codes ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP

"Sr7738868674 replaced gearcase inner basket hub and spanner nut new basket is also off center called techline again informed to reorder basket ; ordrng 1 W10554251 (Inner basket), dspstn on spec-tagged invntry: 1 W11454741 GEARCASE and 1 WP389140 BLOCK,DRUM"

Replaced harness and motor tested operation normal motor started functioning normally ran diagnostics normal

Checked unit found door hinges broken door Would fall down replaced hinges tested operation normal did not need strike; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11712995 LEFT HINGE

Found needs new wash pumpOnly spraying on lower rack. No clogs and filter is clean Needs new wash pumpCust not repairing

Found needs new latch broke on the dishwasher sideAnd one cord broke replaceing both.Cust a repeat and had 20 off coupon; ordrng 2 00610087 (Cable)s and 1 10008141 (Latch)

"Not cooling in ff section heavy frost on evaporator not defrosting Replaced bi metal and control programmed control manually defrosted evaporator ; dspstn on spec-tagged invntry: 1 WPW10594330 DAMPER CNTRL , used 1 WPW10503278 (CNTRL-ELEC), and 1 WP10442411 (BIMETAL) from stock"

Missing door bumper on freezer door wrong nameplate on unit and building up ice on bottom left of evaporator ; ordrng 1 WPW10612926 (Nameplate) and 1 W11573367 (Bumper) and 1 W11546690 (Control)

Not spinning hub and wash plate stripped ; rqstng P&A on 1 W10902814 (Wash plate) and 1 W10902814 (Hub)

Removed and replaced dryer heating element. Reassembled and test dryer. Heating and cycling normally. All operating properly.; dspstn on spec-tagged invntry: 1 WP3387747 ELEMENT

"Removed and replaced cooktop. Reassembled, tested, both front burners very slow to light. Spark igniter working. Checked and found no signs of clogged orifice. Ordering orifice holders and burner heads. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11590059 (Right front orifice assembly) and 1 W11590058 (Orifice assembly) and 2 W11435630 (Burner)s"

Confirmed purchase date and took picture of receipt. Checked and found that dryer only has 120V incoming power. Advised customer that dryer requires 240v for heater to operate. Advised they have outlet and wiring checked to ensure correct incoming power.

"Put address in various different ways. No such street in Cramerton NC. Attempted to call customer, went straight to voicemail. Called office, they tried with same result. Left message. Customer will need to call back in and reschedule."

Turned breaker off. Pulled oven partially from wall. Removed and replaced console. Turned breaker back on. Confirmed correct model stored. Tested all console keys and functions. Allowed oven to heat. All operating properly.

"Turned breaker off. Pulled oven partially from wall. Removed and replaced microwave bulb. Tested, light and all other functions operating properly. Did not replace control or transformer as they were working properly. Left parts with customer."

Customer complained of grinding noise similar to last year. Found cam bad. Quoted 191.53 for repair. Customer denied repair. Collected trip fee via card.

Only during agitating making a squealing noise gear case not leaking oil ; rqstng P&A on 1 WH03X32097 (Pulley) and 1 WH01X27538 (Belt) and 1 WH03X30517 (Shifter) and 1 WH05X24185 (Clutch) and 1 WH01X24434 (Spring)

It filling with water and dispenser not opening has water coming to unit no voltage going to inlet valve control discontinued

"Unit running compressor running lost complete cooling no frost pattern on evaporator needs sealed system work ; rqstng P&A on 1 W10769822 (Compressor), states that autho needed"

"Found one of the burners I ordered didnt come in.burner DG47-00064A right large burner (not on pick list for parts)Is in notes ordered 2 front burners and 2 infi switches One infi switch for back Called office we need auth for the burner DG47-00064A large burner Sending all parts back until other burner is authorized.; O-emld tckt , states that autho needed"

Complaint that the unit is not draining properly. Found failed wire harness. Replaced part and unit running normal. Adjusted and leveled the unit. ; used 1 W11643701 (HARNESS LOWER) from stock

Replaced part and unit running normal no noises present. Showed customer the dryer running and they are happy.

Complaint that the unit is not cycling through correctly. Found failed harness wire. Will order parts for a return visit. ; ordrng 1 W11643701 (Harness Wire) and 1 W11399437 (Drain Pump)

Found wrong harness wire. Will order correct part and found bad led on UI panel. ; rqstng P&A on 1 5304525986 (Harness Wire) and 1 5304526170 (UI Panel)

Called customer and customer is very happy with the repair.

"Complaint washing machine keeps displaying E3 error code at the beginning of the cycle middle cycle randomly throughout the cycle. Also found suspension rods are fully compressed unit will need lid latch motor and suspension rod to fix. I can manually flip switch over and get washing machine to work with no issues, heavy vibration during rinse and spin due to suspension failure no further issues found at this time"

"Complaint dryer timer keeps counting down dryer motor and drum completely shut off dryer keeps getting hot. Period. Sometimes dryer will shut down in first 5 mins of starting a cycle and counts down as well I found f 3e2 error only code I found motor getting extremely hot to touch and is shutting down tripping motor winding thermostat. As well am ordering motor, control and moisture bar parts. ; ordrng 1 W11525997 (Control) and 1 W11086603 (Lint screen) and 2 WP3387223 (Sensor)s and 1 WPW10298258 (Harness) and 1 WP697772 (Blower wheel) and 1 279787 (Motor)"

I replaced previously ordered parts tested operations no further issues found with dishwasher today.

"Edge moved trying to pull out, stove came off cart pushing across room, caught stove with foot so did not hit floor, cabinet scratched. Took photos of pre existing damage to lower trim before moving and after, was able to move back to position and looks the same.Replaced blower motor and ran bake cycle, verified blower operation and preheated to 350 fine.Both customers were on calls upon completion. He waved me on when I got his attention"

"Complaint of smoke at end of cycle. Found unit to have a bad bearing, basket is wobbling separate from outer tub. Worn basket shaft. Quoted for front load bear assy and would need inner basket and rear outer tub. Denied. Collected for service call only"

"Unit is under 1yr wp warranty per service bench. Complaint of humming, clothes dry, other then new sitting humming clothes are wet. Tested and unit not getting cold water, removed fill hose and no cold, secondary house valve was turned off, turned on and ran quick wash cycle fine through fill and into agitate. Cold wash would not have added water, hot wash wouldve filled, but rinse would be cold only."

Inspected and found vent leaking through the door and main control board not sending voltage to heat will order parts and call when parts become available..; ordrng 1 W11646927 (Main acu) and 1 W11649995 (Vent)

"Customer complaint is that washer was making noise. Ran high speed spin, fast agitate and high speed spin again. No noise found. Inspected slider and it checked ok. Customer stated she was washing a comforter. Possible that rotor was hitting drain pan. Customer removed drain pan. Adjusted legs to avoid rotor touching floor."

Customer complaint is that dishwasher was leaking from the door bottom left and was not draining. Ran dishwasher and no leaks found. Found drain hose kinked. Corrected and tested. Showed it works. ; dspstn on spec-tagged invntry: 1 W11498831 GASKET

Replaced spray arm and manifold. Tested and all is working.

Replaced control and cleared frost buildup on evaporator. Advised customer to allow time for unit to stabilize and reach proper temperature.

"Customer complaint is that washer was shaking off balance constantly. Tested and found suspension worn. Replaced suspension rods and tested. Washer checked ok. Washer lid is cracked. Took pic. Ordered lid. ; ordrng 1 W11117421 (lid), used 1 W11130362 (SUSPENSION) from stock"

"Tested unit and found unit warm in both sections found when running compressor just buzzing super loud and kicking off on an overload. Checked relays and found relay and capacitor good and working normally, compressor is locked up and needs to be replaced will use special project for bad compressor and noise from compressor.Special Project #: S71162; ordrng 1 W11574734 (Compressor kit) and 1 W11109499 (Filter drier) and 1 W11506635 (Process stub)"

"Tested unit and found machine filling with water but never washing, ran a diagnostics cycle to check errors found 4-3 wash motor faulty 6-3 inlet water sudsing or air in line, f3e3 failed calibration, checked voltage to wash motor and 120v is present found motor just humming then stopping, checked inlet valve and water is present and strong, checked sensor and it visually checks out ok ohmed and faulty. Sump&motor need to be replaced along with owi sensor will order and return with parts advised customer parts where a special order once in we would call for return visit ; ordrng 1 W11525546 (Sump&motor)"

"F8e1, f0e2 errors in history. Overflow, over suds.Ran quick cycle and filled and went into agitate. Excessive sud build up not found. Cancelled and drained fine.Ran through component tests. Fill valves good, drain good, spin good.With errors and valves working properly in testing, a. ordering pressure sensor and hose (visual inspection of both looks fine)For intermittent errors ordering user interface and will install control on next visit.; ordrng 1 W11316246 (Pressure sensor) and 1 W11456953 (Pressure hose) and 1 W11316623 (Console)"

Covered by authorization # M1AST90APL1.Replaced timer/knob and tested fine on timed dry

Called techline to document no damage was done and no one injured when door dropped replaced hinges tested operation normal 7738872477; dspstn on spec-tagged invntry: 1 W11712996 RIGHT HINGE and 1 W11712995 LEFT HINGE

"Tested unit and found ice maker not making any ice bin empty, checked ice maker and noticed bail arm frozen in place causing ice maker to think bin is full and to not make any ice, cycled ice maker and found when filling with water the water was spraying up and over ice mold then freezing the arm to the housing checked fill tube and found rubber piece of it had gotten in the way on filling causing it to spray, fixed filling and tube ran several fill cycles and unit is now operating properly"

Replaced console sound for functions are working now ran diagnostics no error codes in memory

Removed old compressor and drier brazen In new compressor and lock ring filter drier pumped unit down into a vacuum and pressure help normally under vac filled unit with r600 and let pressures equalize. Checked frost pattern and unit is frosting to the bottom of evaporator advised customer to give unit 24hrs so temps can regulate

"Icemaker not working.Checked all connections and reseated everything, does go through harvest, but not getting water. Checked fill tube and no signs of blockage. (inlet valve AJU72992601 )!water working fine at dispenser. Quoted for icemaker/labor. Will think on it. Collected for service call."

"Tested unit and found machine erroring out F8e4 float switch got off, removed lower kick and found water in float causing it to error out unit and keep draining. Removed water and ran machine threw a wash cycle checking for leaks found unit over flowing water from front of cabinet into float, tiled unit back and advised customer on loading and soap amounts let unit run and everything is now dry and operating to specs"

"Tested unit and found fridge section warm and freezer keeping temp but not freezing items, checked air flow and found unit blowing air over to fridge section checked evaporator and found frozen over causing the no cooling and freezing items. Melted all ice and wile melting forced unit into a defrost cycle checked voltage to heater and found 105v ohmed heater out and heater is bad plus not correct voltage going to it should be 120v, will order new cntrl and heater. Parts tentative p/a ; ordrng 1 W10857624 (Heater) and 1 W11089236 (Cntrl), dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER"

"Unit is a combo wall oven. All microwave buttons when pressed say function not available.Diagnostics locks up when choosing mw faults.Me section has no power. Pulled unit out and fuse is blown. Checked door switches and switch is broke off on right side.Repair would be to replace valve interlock harness, unit would need to come out to complete repair. Quoted for harness/fuse and labor.Saved estimate as owner is not home.Can lectern for service call only."

Retuned to install ignitor. Installed part and ran bake reheat 350? verified proper operation.

Retuned to install socket. Unit was still in occupied. Builder said go in and repair. Repaired socket Verified light working after install.

Retuned to replace dishwasher tub. Installed new tub reassembled unit. Ran unit through quick wash and no leaks detected. Verified proper operation.

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

"Cx complaint that the unit is tripping the breaker. I inspected the unit to confirm the complaint. I found the wire from the spark module pinched against the frame causing the breaker to trip when using the unit. I repaired and repositioned the wire, and tested the unit for the cx. The unit is working as designed. I called WP safety to document the issue.Sr7738865222"

"Cx complaint that the units control is not turning on at all. I inspected the unit t9 confirm the complaint. I found the unit is getting 212v at the terminal block across L1 & L2. However the neutral wire at the terminal block is getting 122v isolated to ground. All three wires at the terminal block are getting 122v. I checked the the power directly to the cord at the outlet. Same thing; L1, L2 & neutral all have have 122v coming in. The outlet needs to be correctly wired first to address any potential issues with the unit."

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

Complaint oven keeps displaying F6 one error code display keeps going blank as well. I found bake relay keeps getting stuck. Even when you hit cancel relay will not turn off. I checked incoming voltage. Incoming voltage is proper and normal. No issues with voltage at this time no issues with elements or thermal cut out fuses. I unplugged control board so customer could still use cooktop at this time. Unit needs control board to fix an thermostat ; ordrng 1 W11567368 (Control) and 1 WPW10181986 (Thermostat)

I installed the ordered parts and tested the unit for the cx. The units element is still not cycling on and off on all temp settings. The element just continually stays on the unit needs a new control board. The cx wants a refund for this repair. I removed the ordered parts and put them back in my parts bin.; dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR

Customer complained broke. Foudn timer and knob broke. Replaced timer and knob from ts. Verified proper operation.

Inspected and found unit not running at all and electronics not responding needs electronics kit replaced quoted and he will call.

"Checked and found door not engaging left side interlock. If door is pressed on at top left microwave operates correctly. Called tech line spoke to Art SR# 7738859068. He said service pointer was reissued in Aug. 2023. He recommended replacing inner door, interlock, hinges and arm. Quoted customer for repair and saved estimate. Customer is going to contact Kitchenaid to see if they will cover repairs. Collected for service call on cc."

Cx complaint that the units warmer zone is not working. I inspected the unit to confirm the complaint. All other burners and the oven work fine. I found damage on the warmer zone burner harness. I repaired the wire and tested the unit. The control is not sending voltage to the warmer zone burner. The unit needs a new control board to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11548749 (Control board) and 1 W11598759 (Warm zone harness)

I replaced parts previously ordered. I tested operations no additional issues found with cooktop or oven or display at this time. All functions of the oven and broil and convection are working properly. Cooktop is working properly high low and simmer. issue was with short customer had at connector going to display was able to duplicate this trip by wiggling harness.

Will not wash will not drain will not do anything. I found f7e1 f7e2 f9e1 f10e4 error codes I cleared error codes replaced motor sump assembly. tested operation no additional issues found unit is now draining properly disposer seems to be backing up slightly in single but when you flip switch water drains fine. ; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP

"Cx complaint that the unit is still getting too hot. I inspected the unit to confirm the complaint. I tried to turn on the unit, I found the thermal fuse blew again. I replaced the thermal fuse with one from TS. The unit now heats again. The element rarely cycles elven on extra low heat. New TCO fuse and thermistor and needed to resolve the issue. I quoted the cx for the repair. I collected the payment in full by CC.; ordrng 1 WP8577274 (Thermistor) and 1 280148 (TCO kit), used 1 WP3392519 (THERMAL FUSE) from stock"

I installed the ordered parts and tested the unit for the cx. The unit is working as designed. However I noticed the water valve continues to leaks whether the unit is on or off. I found the cold side of the valve to be leaking. The unit needs a new water valve as well. Im ordering the part for the return visit.; ordrng 1 W11513255 (Water valve)

"Cx complaint that the 2 front burner heads do not light. I inspected the unit to confirm the complaint. I found the burner orifice tubes have separated not allowing good gas flow to light. The unit needs new orifice holders, spark modules and electrodes. Im ordering the parts for the return visit.; ordrng 1 W11590058 (LF tubing) and 1 W11590059 (RF tubing) and 1 W11590249 (Spark module) and 2 W11666003 (Electrodes)s"

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Returned to install part ordered by previous tech. Had customer sign damaged waiver for moving appliance, took down microwave and installed new fan. Ran unit and customer said that wasnt the right fan. Took unit back down. Find inner cooling fan was vibrating too much causing noise. Fan was installed properly from factory . Unplugged power from cooling fan and ran unit and noise stopped. Confirmed cooling fan bad. Ordering part. Informed customer office will call when part comes in. Took picture of receipt , took picture of wrong appliance at first so check last picture for proper receipt for this unit. ; ordrng 1 W10533503 (Cooling fan.)"

"Customer complained light hot under unit wont turn off, and a rattle noise. Found board bad causing light to stay on under unit. Also found noise coming from internal cooling fan, fan is properly installed and when unplugged noise stops. Ordering fan and control is already on order just hasnt arrived. Informed customer office will call when parts come in. ; ordrng 1 W10533503 (Cooling fan)"

"Customer complained of no to little ice production. Upon arrival checked freezer temps with liquid test thermometer, freezer was at 11?. Set to 0? but customer had opened freezer some, took out back panel and found complete frost pattern on freezer evap. Found compressor fan running, found coils under unit were covered in dust. Cleaned off coils to help cool compressor. Ran service test for icemaker and icemaker fan and freezer fan working. Found E5 in icemaker error codes check in service test 56. Ran test 57 and icemaker went into harvest mode. Icemaker had ice in it and ran fill test 45 and icemaker filled. Due to e5 error issue could be just freezer not getting to proper temp to run icemaker. Or icemaker is bad due to thermostat in icemaker. Quoted icemaker. Informed customer I cleaned coils of icemaker starts working, coils were issue, if not call to pay for icemaker and schedule return call to install icemaker. Customers original issue was icemaker not working along with no cool after. Due to unit having proper frost pattern sealed system is working properly other than dirty coils prior to cleaning. Showed customer how to clean coils if needed in future."

"Customer complained unit is leaning on the left side causing door to not align or shut properly. Went to try to take out out entire frame of unit and found when taking out left side screws another set of screws were in the holes with broken off heads. Cant get unit out of built in frame in cabinet. Informed customer they will need to contact builder to get broken screws removed somehow and either have unit pulled out or able to be pulled out properly sp that I can inspect under and behind frame to see why left side of unit is sagging when drawer is installed. Can move left inner side wall by hand , racks are ok. Issue is with frame."

"Customer complained that the unit intermittently wont start. All the lights start lighting up and doing string patterns. Foudn only lid lock error in error codes . Ran service test mode and all funtions working , tried lid lock several times and. Lid lock working properly. Found corrosion on Ui panel back. Informed customer UI is properly going in and out due to corrosion on Ui board. Quoted for repair customer said shes moving soon and isnt keeping unit. Collected trip fee."

Retuned to install parts. Installed belt and control. Ran service mode to verify all funtions working and no noise from belt. Verified proper operation.

Complaint dishwasher will not do anything will not fill with water will not start a cycle starts chiming and lights will start flashing within first three minutes of trying to start a cycle. I found error 7-2 9-2 8-4 I cleared all codes. I replaced motor sump assembly. Ran a diagnostic cycle through dishwasher no leaking occurring. I checked incoming voltage 124.3 and proper no further issues found with dishwasher at this time per performed a quick wash cycle to departure. ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP

"Replace light and harness Im going too late. Tesla operations light is now working inside of microwave. No additionally shes found microwave is heating fine. Oven is also heating fine. No error, codes and diagnostics at this time."

Complaint washing machine is not washing clothes properly. I found error codes F9e2 f0e3 customer stated she just got done having a technician in her home a week ago and does not want to have drain pump replaced at this time.

"Disassembled washer, removed and replaced gear case, slider, valve and wash plate. Reassembled, ran load calibration. Tested washer, all functions and components operating properly."

Complaint washing machine wont start a cycle displays F5 error. I found only error code in fault. History is Error code f5e2 I cleared error code found lid latch has failed. I replaced lid latch assembly tested operations performed a calibration procedure test 52 no further issues found with washing machine at this time. No additional error codes found either. ; used 1 W10861642 (DOOR LOCK) from stock

"Confirmed issue with turntable motor. Removed and replaced motor and support. Tested, now operating as designed."

"Removed and replaced main control and pressure hose. Ran control calibration. Started quick wash cycle. Allowed washer to fill and begin agitating, all operating correctly. Canceled cycle, washer drained properly. Washer operating as designed."

Tested and tested ran diagnostics. Found F8E1 no water error. Tested dishwasher and found valve operating properly but incoming water line from sink has very low flow and also will not shut off completely. Problem is with valve under sink. Advised customer they would need to contact a plumber and have valve replaced. Dishwasher operating as designed.

"Tested and ran diagnostics. Found long drain error. Inspected wiring to drain pump, no visible breaks or damage to wiring. Ohmed out drain pump, checks good. Tested power output to drain pump on control. No power going to pump. Ordering control and harness. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11626074 (Control) and 1 W11643701 (Harness)"