We serviced a
MAYTAG MICROWAVE
Model MOEC6030LZ00
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/26/2024
I replaced all previously ordered parts tested operations no further issues found all operations are now working properly. Microwave is heating fine.
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near Rock Hill, SC 29730
Brandon
Job Details: 11/26/2024
Roach infestation caused control to go bad.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Springfield, MA 01104
Mike K.
Job Details: 11/26/2024
"Unit is under 1yr wp warranty per service bench. This was s in a storage unit. New and cute molaint of not heating, found incorrect voltage at terminal and at wall outlet. Electrical supply issue"
We serviced a
SAMSUNG DRYER
Model DV48J7700EW/A2
Near Springfield, MA 01104
Mike K.
Job Details: 11/26/2024
"Unit loud when tumbling found front two supports worn and wobbly, quoted for front supports and labor. Accepted. replaced support assys. Testing fine in timed dry; used 2 DC97-16782A (DRUM SUPPORT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Amherst, MA 01002
Chris B.
Job Details: 11/26/2024
Replaced panel and dishwasher door is back to normal as it should be.
We serviced a
MAYTAG WASHER
Model MHW7100DW0
Near Windsor Locks, CT 06096
Gary V.
Job Details: 11/26/2024
"Installed new drain pump and up panel, cycled and tested fine.; dspstn on spec-tagged invntry: 1 WPW10605427 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Bloomfield, CT 06002
Gary V.
Job Details: 11/26/2024
"Inspected and found evap fan motor broken and jazz board display not functioning properly, Will order parts and call.; rqstng P&A on 1 W11024089 (Evap fan motor) and 1 WPW10503278 (Main acu)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Worcester, MA 01603
Glenn
Job Details: 11/26/2024
Complaint not draining. Vacuumed out water found Drain pump seized order part. Send Glenn ; ordrng 1 W11396717 (Drain pump)
We serviced a
WHIRLPOOL DRYER
Model MEDC300BW0
Near South Windsor, CT 06074
Gary V.
Job Details: 11/26/2024
"860-657-6008 inspected and found open thermal fuse, replaced and cycled, unit now running however drive motor straining to start, quoted for new motor and he will call.; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS48QDX05
Near Farmington, CT 06032
Andre
Job Details: 11/26/2024
Ck unit upon arrival customer stated that unit is making loud noise advance unit for compressor to kick on and found loud noise coming from machine compartment housing and condenser fan motor area with bushing parts are NLA inform customer also add pieces of cord board to help dampen noise
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near New Britain, CT 06052
Andre
Job Details: 11/26/2024
Ck unit upon arrival and found unit not heating check voltage and found heater not getting voltage also inform customer water going to dishes should be on the hot water line not the cold water. Order control with heater and thermostat; ordrng 1 W11305308 (Control) and 1 WP661566 (Thermostat) and 1 W10518394 (Heating element)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALW0
Near West Hartford, CT 06119
Andre
Job Details: 11/26/2024
Install main control board and UI and panel unit now powers on ran test and show customer unit is now operating and washing. Customer ask what parts was install which I then inform customer the main control and user interface and then she stated Ruben told her it was 3 parts which I then had to inform her that the user interface was a 2 part install unit is operating to specs
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDP665SYN2FS
Near Canton, CT 06019
Ruben C.
Job Details: 11/26/2024
Checked unit found clip that holds upper wash arm has fallen due to failed weld would need main tub. the tub is not available putting into p/a; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near West Hartford, CT 06117
Ruben C.
Job Details: 11/26/2024
Checked unit keeps draining checked pressure cut tip to make tighter hose is clear at tub ordering control and drain pump; ordrng 1 W11399437 (Drain pump) and 1 W11621183 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near West Hartford, CT 06110
Ruben C.
Job Details: 11/26/2024
Checked unit found pulley and roller worn down replaced with roller kit tested operation normal ran cycle normal heating normally; used 1 4392067 (Dryer kit) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near West Hartford, CT 06110
Andre
Job Details: 11/26/2024
Ck unit upon arrival and found led bulb not working and and door handle broke contact office handle is covered but bulb is not quite customer for bulb order handle for replacement ; ordrng 1 W10837029 (Handle)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near West Hartford, CT 06107
Andre
Job Details: 11/26/2024
Ck unit upon arrival use slider and drop cloth and remove parts from unit and install parts on new Tub ran test and check for leaks and found no leaks unit is operating to manufacturers specs
We serviced a
MAYTAG WASHER
Model MVW4505MW2
Near Simsbury, CT 06070
Ruben C.
Job Details: 11/26/2024
Checked unit found had water stayed in unit did not drain cust took water out with shop vac found drain pump cap broken could not get into diagnostics ordering control harness and drain pump unit did have clip for harness took pic; ordrng 1 W11399437 (Drain pump) and 1 W11643701 (Harness) and 1 W11740022 (Control)
We serviced a
SAMSUNG WASHER
Model WF45B6300AC
Near Winsted, CT 06098
Ruben C.
Job Details: 11/26/2024
Checked unit cust said unit did not drain cust drained out water manually checked drain no objects in filter impeller seizes after a couple of times of draining ordering drain pump; ordrng 1 DC97-20621A (Drain pump)
We serviced a
LG REFRIGERATOR
Model LRFDS3016S/00
Near Leicester, MA 01524
Lee
Job Details: 11/26/2024
"Adj75352109Customer states unit still gives error message r fe , after last repair happened 15 minutes after leavingConfirmed complaint, disassembled back air tower, ohmed out all fans inside it and found the top smaller one shows as open load, see quickpics, need to order and replace.; rqstng P&A on 1 Adj75352109 (Air tower)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Worcester, MA 01603
Lee
Job Details: 11/26/2024
"Customer states unit gives error message 9-1 every cycle towards the endConfirmed complaint, found error message for long drain, checked and unit does drain good, removed drain pump and mesh filter has detached and is responsible for long drain error message, repalced sump assm. Off truck ran diagnostics cleared error messages, tested okay.; used 1 W11416362 (MOTOR/SUMP) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Cheshire, CT 06410
Jimmy R.
Job Details: 11/26/2024
"Tested unit and found fridge ice maker not making any ice checked mold and found no water and dry, ran diagnostics and found errors E2 ice maker lost position e5 thermistor is bad checked thermistor in diagnostics and found shorted. Replaced ice maker cycled and tested thermistor unit is now reading and operating proper ; used 1 W11658802 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near South Windsor, CT 06074
Gary V.
Job Details: 11/26/2024
"860-796-7948 Tiffany. Arrived and customer says she has service contract, canceling this call."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Vernon, CT 06066
Gary V.
Job Details: 11/26/2024
"Inspected and found loose power cord terminal at outlet came dislodged, tightened and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Waterbury, CT 06708
Jimmy R.
Job Details: 11/26/2024
Installed new lid and hinge ran unit threw a calibration cycle and lid is now locking and all functions are working to specs
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Amherst, MA 01002
Chris B.
Job Details: 11/26/2024
Complaint that the dryer is not running properly and has a humming noise. Found broken belt. 341241. Unit running normal.; used 1 341241 (BELT) from stock
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL02
Near Paxton, MA 01612
Glenn
Job Details: 11/26/2024
Inner door glass is cracked and door is not closing properly (the hinges are part of the door assembly and not sold separately) order parts; ordrng 1 W11342575 (Outer door) and 1 W11220347 (Inner door glass)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Paxton, MA 01612
Glenn
Job Details: 11/26/2024
Tested found the dryer outlet has overheated and melted the cord at the outlet causing an incomplete circuit and the dryer will not operate customer instruction ; O-emld tckt
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2418US2A
Near East Longmeadow, MA 01028
Jorden
Job Details: 11/25/2024
Arrived and found the drain pump receiving 120v but not operating + lower spray arm melted. Unit needs new drain pump and spray arm. ; ordrng 1 A00126401 (pump assembly) and 1 5304517203 (Lower spray arm)
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Lake Wylie, SC 29710
Mitch H.
Job Details: 11/25/2024
"Found breaker off on arrival. Turned breaker on. Checked and confirmed error. Would not respond to any inputs. Was able to enter diagnostics and clear error. Exited diagnostics, attempted to turn oven on, error immediately came back. Needs console. Checked entitlement, part is covered by 60 month warranty. Labor not covered. Quoted customer for labor, customer approved. Ordered console. Checked part availability and advised customer that office will call to schedule when part arrives. Will collect for labor on return visit.; ordrng 1 W11449303 (Console)"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Millbury, MA 01527
Glenn
Job Details: 11/25/2024
Complaint washer not washing clothes. Found washer not getting cold water discovered cold water was off causing the issue. Turned the water on and tested the washer and calibrated the control the washer all tested ok customer instruction
We serviced a
GE DISHWASHER
Model GDT550PMR0ES
Near Suffield, CT 06093
Mike K.
Job Details: 11/25/2024
$13.91 due ( taxes not collected) contacted cs via phone and explained taxes were not collected on his service call. He had me text him the info which I asked him to contact office to either pay by credit card or to let them know if he was leaving a check at his house for me to pick up.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Southington, CT 06479
Andre
Job Details: 11/25/2024
"Ck unit upon arrival and found water filter stuck in filter housing remove water filter and inform customer he would need to get original water filter after market filter is different in size and shape will get stuck, unit operating to manufacturers specs"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS1
Near Southwick, MA 01077
Mike K.
Job Details: 11/25/2024
"Replaced control and cables, control working, each button responsive . Spent 45 minutes trying to get unit out to replace top, siliconed in, cut away what It could, but unit not budging. I explained to cs, left top with them.If they can get unit out they can give us a call to replace top. Verified heating in bake."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Chicopee, MA 01013
Mike K.
Job Details: 11/25/2024
"Replaced reservoir and inlet valve, verified supply flow to inlet valve, dispensing water and tested icemaker, at fist no flow, turn d on fill hose heater and then filled properly"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Meriden, CT 06450
Jimmy R.
Job Details: 11/25/2024
"Ran washer and found unit would come on sit on sense and never go to a wash cycle, ran a cold wash and found water would not come fast enough to fill tub causing unit to not sense and shut down. Removed waterline and found very slow water pressure removed other side of waterline and found a screw stuck in hose causing slow water pressure, removed screw and unit now filling and washing properly"
We serviced a
MAYTAG REFRIGERATOR
Model MZD2666KEW
Near Berlin, CT 06037
Jimmy R.
Job Details: 11/25/2024
"Checked over unit and found both sections not cooling well freezer not freezing items fridge keeping things cold but not at proper temps. Checked frost pattern and found unit only frosted on top half and ball of ice on capillary tube, checked compressor and found dishcharge tubing leaking and brittle compressor running but super hot to touch. Unit will need new compressor kit all new tubing, grommets, couplers, die drier, water valve, unit may have sucked in water from lines witch unit will need to be pumped down witch may not fix issue I will also need extra time and labor. Parts tentative p/a ; ordrng 1 WP67006531 (Duel valve) and 1 W10160407 (Compressor kit) and 1 WP12866903 (Dishcharge tubing) and 4 67005680 (Grommets)s and 1 WPB2150504 (Drier) and 2 W11506635 (Coupler)s"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Fort Mill, SC 29707
Brandon
Job Details: 11/25/2024
Did not have parts when I arrived at customers house. Please reschedule; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDTm404kps1
Near Somers, CT 06071
Gary V.
Job Details: 11/25/2024
Installed hinges and cycled tested fine.; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HBL1
Near Enfield, CT 06082
Gary V.
Job Details: 11/25/2024
"Installed parts listed and cycled, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Enfield, CT 06082
Gary V.
Job Details: 11/25/2024
"Inspected and found wash pump broken and replaced, cycled and tested fine.; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB0
Near Windsor, CT 06095
Gary V.
Job Details: 11/25/2024
"Installed main acu and bake igniter, cycled and tested fine."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Windsor, CT 06095
Gary V.
Job Details: 11/25/2024
"Installed new spin basket and cycled, found actuator broken, replaced and ran auto test, tested fine now.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIIRLPOOL DRYER
Model WED8127LC2
Near Auburn, MA 01501
Lee
Job Details: 11/25/2024
"Contacted customer prior to arrival to have customer run unit to hopefully duplicate issue this visitI was able to duplicate issue, timer continues to advance but unit does not tumble or heat, tested motor from control found proper voltage at time of issue as well as found voltage is making it through door switch, checked motor found one of wire crimps has broken a wire and is blackened from heat, here is where the voltage drops, motor needs replacement. Will order blower wheel as wellAsked customer to not use until I return with motor.W11549461WP697772; rqstng P&A on 1 W11549461 (Motor) and 1 WP697772 (blower wheel), states that autho needed"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Auburn, MA 01501
Lee
Job Details: 11/25/2024
"Customer states unit does not operate at all Confirmed complaint, checked and found no incoming power, breaker not currently in tripped position, tried to turn breaker off and on but still no power found at outlet, advised customer of my findings and recommended calling electrician"
We serviced a
AMANA RANGE
Model ACR4303MMS2
Near Mooresville, NC 28117
Johnny
Job Details: 11/25/2024
Installed new part. Tested unit. Unit working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Millbury, MA 01527
Glenn
Job Details: 11/25/2024
Installed parts tested all ok ; dspstn on spec-tagged invntry: 1 279816 THERMAL KIT
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Worcester, MA 01606
Glenn
Job Details: 11/25/2024
Verified purchase date of 11/30/2023 Complaint dishwasher not starting. Upon arrival we started the dishwasher all seemed ok. Entered diagnostics no error codes found ran service test all tested ok again no error codes. customer instruction unable to verify complaint
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Chicopee, MA 01020
Mike K.
Job Details: 11/25/2024
"After last repair, made one tray of ice and none since. Test 45, hum but tray not filled, ran test 19 for 5 minutes. Ran fill test again, filled fine. Cs has not heard icemaker run since. Test 36 icebox fan not running. Ice level sensor tests good.12.75 volts blue to black, nothing red to black. Out of diagnostics fan is running.Called techline and document previous work done. Icemaker shows the e5 error, completed test 57 harvest.Techline had me cycle power to icemaker and says without doing so it can store error and then will not run. After cycling my power it shows no errors for icemaker. For the fan not running in diagnostics but running in normal operation, he said to order u/I. If unit starts making ice in mean time then unit should be good to go.Sr#77400487; ordrng 1 W11636543 (U/i)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Westfield, MA 01085
Mike K.
Job Details: 11/25/2024
"Unit is under 1yr wp warranty per service bench. Panel non responsive, no lights. Verified voltage at terminal and when reconnected, unit came on as normal. Tested positive n normal cycle with no issues. Cs had cycled breaker so possibly just a loose connection at terminal. Functioning fine now."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS
Near Woodstock, CT 06281
Lee
Job Details: 11/25/2024
"Customer states front right burner does not work properly Confirmed complaint, replaced both pre I.d parts, verified proper operation, showed customer unit now works."
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model MVW6230HC2
Near East Granby, CT 06026
Gary V.
Job Details: 11/25/2024
"Inspected and found cam and belt burnt up, replaced and cycled, tested fine.; used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Ludlow, MA 01056
Chris B.
Job Details: 11/25/2024
"Complaint that the washer has a screeching noise while agitating. Found error code F3E2 and found bad shocks. Found grinding noise while agitating. Found bad sensor on inlet valve. Will put in parts for approval. Customer prefers Chris to return. ; rqstng P&A on 1 W10909670 (Nut) and 1 W11130359 (Suspension) and 1 W11393685 (Gear Case) and 1 W10734521 (Clutch) and 1 W10752189 (Screw) and 1 W11172234 (Inlet Valve) and 1 2xFrameJob (2x Frame Job), states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF5A
Near Belchertown, MA 01007
Chris B.
Job Details: 11/25/2024
Replace all parts and unit working properly.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Belchertown, MA 01007
Chris B.
Job Details: 11/25/2024
Complaint that the washer is making a grinding noise. Found rotor full of oil and error code F5E2. Lid lock working fine. Will put in all parts for approval. ; rqstng P&A on 1 W10909670 (Nut) and 1 W11393685 (Gear Case) and 1 W10915700 (Stator) and 1 W10734521 (Clutch) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W10752189 (Screw) and 1 W10752187 (Screw) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ5
Near Mooresville, NC 28115
Johnny
Job Details: 11/25/2024
Warranty verified thru entitlement. Bake ignitor wire pinched behind storage drawer. Pinched too hard and needs to be replaced.; ordrng 1 W11198972 (Bake ignitor wire)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28210
Caleb
Job Details: 11/25/2024
Replaced door switch. Unit tests fine
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Charlotte, NC 28210
Caleb
Job Details: 11/25/2024
Motor failure. Motor will start and run for a few seconds. When trying to start unit back up the dryer buzzes. ; ordrng 1 WPW10448901 (Motor) and 1 WP691366 (Pully) and 1 3394652 (Belt)
We serviced a
GE RANGE
Model C0S990SET8SS
Near Mansfield, MA 02048
Aimee Z.
Job Details: 11/25/2024
Found no glow to igniter. Tested outlet 120 and plugTested the igniter has continuity Tested power to igniter doesnt have voltage Needs control and uiCust buying new
We serviced a
GE REFRIGERATOR SI
Model Gfd28geldds
Near Wrentham, MA 02093
Aimee Z.
Job Details: 11/25/2024
"Found the Cust took top off with door switch, re attached and tested ice maker and water dispenser"
We serviced a
LG REFRIGERATOR
Model LTCS20020S/00
Near Wrentham, MA 02093
Aimee Z.
Job Details: 11/25/2024
"Installed new grill with fan, and mag for light switchTested magnet door with magnet is shutting off with door switch.The fan is running"
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/25/2024
Complaint ice is clumping have to dump bin every single day. I found ice maker is cracked. I am ordering icemaker.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Davidson, NC 28036
Johnny
Job Details: 11/25/2024
W1cti10apl1Whirlpool gave authorization code. F4e3 error code. Replaced sump ASSY. Unit working as designed.; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Wolcott, CT 06716
Andre
Job Details: 11/25/2024
Ck unit upon arrival and found no water and no ice check reservoir and found water coming in but no water leaving reservoir to dispenser or ice maker defrost reservoir and inform customer to monitor water pressure and each time water pressure decreases at dispenser the water filter need to be change to not wait for water filter replace indicator on screen. Once pressure decreases filter need to be replace. Low pressure can cause reservoir to freeze unit now operating to manufacturers specs
We serviced a
WHIRLPOOL DRYER
Model wed560lhw2
Near Charlotte, NC 28209
Caleb
Job Details: 11/25/2024
"Relay in control not sending votage to motor, advised customer that unit will need to be accessible. Office to schedule with maintenance manager when parts come in.; ordrng 1 W11565024 (Control) and 1 W11234001 (Motor)"
We serviced a
WHIRLPOOL DRYER
Model WED5800BWO
Near Concord, NC 28027
Johnny
Job Details: 11/25/2024
"Loud screeching noise. Verified complaint, removed panel and observed noise coming from pulley wheel not spinning. Seized up, observed damaged coil on heater. Replaced heater and pulley wheel. Tested unit. Working as designed.; used 1 4392067 (DRYER REPAIR KIT), and 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ3
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/25/2024
"Sr# 7740400733 . consumer relations #800-253-1301 Customer complained drawer was crooked, took drawer out . upon putting drawer back in found right side of oven right, by the leg, on the bottom frame was warped . called Techline sent pictures. Techline gave SR number and phone number for customer to call to follow up. Unit is not repairable."
We serviced a
WHIRLPOOL WALL OVEN
Model WGG745S0FS10
Near Cornelius, NC 28031
Ryan S.
Job Details: 11/25/2024
"Customer complained oven not be working. Found no ignites working, broil or bake in either oven. Che hed board and only 10v coming from igniter p2-1 and p2-3. Needs Maxwell control board. Informed customer office will call when parts come in. ; ordrng 1 W11620684 (Control board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, NC 28078
Ryan S.
Job Details: 11/25/2024
"Customer complained of noise, found baffle control making noise out of ordinary operation. Replaced from pre Id ts. Installed and rsn service test 3 again, no noise now. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Harrisburg, NC 28075
Johnny
Job Details: 11/25/2024
"Cx stated rattle noise when in high spin, I verified complaint. Inspected unit and discovered screw missing from rotor and clutched. Reinstalled screw. Tested unit. Noise no longer available. Working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Charlotte, NC 28202
Clinton
Job Details: 11/25/2024
Installed new control on unit issues at the time of service
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, NC 28211
Caleb
Job Details: 11/25/2024
Stand pipe clogged. Showed customer issues. No error codes present. Unit was unplugged. Advised customer to clear stand pipe. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM0
Near Charlotte, NC 28211
Caleb
Job Details: 11/25/2024
"Unit not leaking, complaint was about water left inside unit, advised customer to use rinse aid. And adjusted install."
We serviced a
KITCHENAID DISHWASHER
Model KDTE554CSS2
Near Charlotte, NC 28207
Caleb
Job Details: 11/25/2024
My high loop fell. Cleaners must of knocked it down corrected. And tested drain.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Mint Hill, NC 28227
Caleb
Job Details: 11/25/2024
"Attempted to clean with barkeeps friend, plastic coating on door peeling and worsened when attempting to clean unit, advised customer to contact customer service for further assistance. ; dspstn on spec-tagged invntry: 1 W10278629 BAR KEEPERS FRIEND/MICRO"
We serviced a
WHIRLPOOL RANGE
Model Kseg700ess7
Near Mint Hill, NC 28227
Caleb
Job Details: 11/25/2024
"Customer stated there was a possible f1e0 error. No error codes present at this time, customer states that they will have an electrician out asap to check breaker. I was able to get the unit to trip the breaker, ordering 1 thermal fuse and control.; ordrng 1 WP3196548 (Fuse) and 1 W11082269 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS2
Near Charlotte, NC 28205
Clinton
Job Details: 11/25/2024
Replaced dispenser and vent for extended drying. Cleared the error is the dishwasher no current Errors
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Charlotte, NC 28205
Clinton
Job Details: 11/25/2024
Installed latch and. Strike unit is working as designed after repair. Ran auto test no issues no errors ; dspstn on spec-tagged invntry: 1 W11307244 DOOR LOCK
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Monroe, NC 28110
Jonathan J.
Job Details: 11/25/2024
"I replaced variable speed fan motor in freezer section. I tested operations no further issues found with refrigerator at this time. All operations are normal. After replacing fan motor, there was no difference in noise reduction as that fan goes through all the speeds that is normal operation for this model."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF577KPS02
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 11/25/2024
Clint not making ice had a different company out two weeks ago made ice for a couple of days then stopped. I found previous company never unplugged refrigerator after replacing icemaker or during replacement of icemaker left power on the unit the entire time. I found foam insulation for heat and entrapment on fill tube was not properly installed back. Also found tape heater was not secured at all causing waterline to freeze up. I re attached all parts that were loose tested operations cycled icemaker no error on icemaker anymore after turning power off for five minutes. freezer temperature is -1.8? fresh food temperature is 38.9? fresh food setting was set at 37?. Freezer was set at 0?. All fans are operating normally as of now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 11/25/2024
"Complaint water leaking from the ceiling of the refrigerator. I found yellow tube going to icemaker from the valve was not pressed into the valve all the way, causing water to leak every time icemaker would call for water. I properly secured and seated fill tube into valve tested operation cycling icemaker test 57 then cycling water valve test 45 no further issues found no leaking occurring no leaking occurring when testing water from the door either."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 11/25/2024
I replaced all previously ordered parts tested operations no further issues found found pin connector on Molik connector was unplugged. Going to blower fan. No further issues found all operations are working normally no abnormal noises. ; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Catawba, SC 29704
Jonathan J.
Job Details: 11/25/2024
"Complaint oven was baking cookies, and started seeing sparks white smoke coming out from. I found complaint true unit will need a bake element. Customer will need to have AIG dispatch us out to finish the repair. I checked the main control board control is no further issues with oven at this time other than it needs a bake element. Awaiting dispatch from AIG cannot install parts without dispatch. Safety part fulfilled diagnostics covered. 7740370681 no personal injury no bodily harm no additional issues found."
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/25/2024
Complaint belt broke drum wont spin. I found complaint crew or replaced component kit found idler pulley was locked up causing belt to free spin and melt around pulley. No further issues found everything is now working properly. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/25/2024
Complaint not drying I found only code f7e1 incoming water temp below threshold disabling heater. Water heater problem must be corrected or issue will happen again. I cleared code verified heater is 295 degrees heating fine. Incoming water temperature is 110? steady hottest measurement recorded.
We serviced a
WHIRLPOOL COOKTOP
Model WCC31430AW03
Near Clover, SC 29710
Mitch H.
Job Details: 11/25/2024
Checked and found burners operating properly. Customer showed me pan they were using. It did not have a flat bottom. Played video for customer on how burners work and cookware requirements. Cooktop operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Charlotte, NC 28278
Mitch H.
Job Details: 11/25/2024
"Tested and ran diagnostics. Found E5 ice maker error code. Disassembled, removed and replaced ice maker. Also found fill tube heater loose and not correctly on tube. Corrected and secured heater. Reassembled, ran test 57, ice maker cycled and returned to home position properly. Ran valve test 45, valve activated and filled correctly. Ran heater test 19, operating properly. Ran ice box fan test 36, fan working correctly. All tests passed. Advised customer to allow up to 72 hours for full ice production.; used 1 W11658802 (Ice maker) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/25/2024
"Checked and found that issue is with the knob, cracked and split. Advised customer that knobs are not covered by warranty. Quoted customer for knob and shipping to them to install. Saved estimate. Customer will discuss and make a decision."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Holden, MA 01520
Glenn
Job Details: 11/25/2024
"Complaint louder than usual. Tested no error codes washer passed cycle diagnostics but there is a loud bang when ever the agitator reverses direction. Checked cam, pulley and motor everything is tight as are the agitator and inner basket order parts gear case and agitator ; ordrng 1 W11449840 (Gear case) and 1 W11550891 (Agitator)"
We serviced a
LG RANGE
Model LCE3610SB/03
Near Berlin, CT 06037
Jimmy R.
Job Details: 11/25/2024
"Heated up cooktop due to when unit would get hot it would start making noise, customer gave me the recite to unit but its under a year and they also have a 5 year advised they need to call Home Depot and have an authorization sent to us so we can fix unit or they would have to pay to get the unit fixed"
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Meriden, CT 06450
Jimmy R.
Job Details: 11/25/2024
Installed new parts and ran unit thew a calibration cycle and all functions now going threw. Ran a wash cycle and unit is now spinning and working to specs
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Meriden, CT 06450
Jimmy R.
Job Details: 11/25/2024
"Installed new parts and ran unit threw a heavy wash cycle checking for leaking, found unit now dry and running to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28269
Clinton
Job Details: 11/25/2024
"I never could create the noise based on what customer is stating I believe it was the belt slipping on cam pullly. The belt was loose on pully. I could see slide marks on the pully. I ran auto test drain and spin cycle. I even ran a quick was cycle until agitate. I never heard any noise. Installed belt and pully left all other parts with customer ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , 1 W11454741 GEARCASE , and 1 WP389140 BLOCK,DRUM"
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near Charlotte, NC 28269
Clinton
Job Details: 11/25/2024
The unit only has 76 volt across l1 and l2 will need the electrician to come service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28216
Clinton
Job Details: 11/25/2024
Installed water valve u it working and fill in
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Charlotte, NC 28216
Clinton
Job Details: 11/25/2024
"Error code n longer present after replacing the pressure switch unit is the ,idle of the floor in and empty apartment"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Worcester, MA 01606
Glenn
Job Details: 11/25/2024
Found shelf and tail broken drawers will not open. Order parts ; rqstng P&A on 1 WPW10671238 (Center rail) and 1 WPW10671240 (Crisper shelf)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Fort Mill, SC 29707
Brandon
Job Details: 11/25/2024
Complaint units lid latch was broken. Replaced lid latch and tested unit. Unit tested fine. No other issues found.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Matthews, NC 28105
Brandon
Job Details: 11/25/2024
Complaint. Condensation building up on top of freezer door. Installed gaskets behind freezer door gasket via service pointer. No other issues found. Unit still under first year warranty. Said they would send picture of receipt to me but never did.; used 2 W11159728 (GASKET) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28216
Clinton
Job Details: 11/25/2024
Installed new control board unit checks ok starts and washes