We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Manchester, CT 06042
Jeremy B.
Job Details:
07/18/2023
Installed. We control and motor sump assy. Tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Tolland, CT 06084
Chuck M.
Job Details:
07/18/2023
Installed ice maker. Advised customer to allow time for ice production.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Vernon, CT 06066
Chuck M.
Job Details:
07/18/2023
"Customer complaint is that refrigerator control was displaying E and P. Then it flashes random digits. Replaced control and programmed. Tested and found damper very noisy. Ordered damper. ; ordrng 1 WPW10594330 (control), used 1 WPW10503278 (CNTRL-ELEC) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near South Windsor, CT 06074
Chuck M.
Job Details:
07/18/2023
Customer complaint is that dishwasher was not draining. Inspected and found drain hose blocked. Cleared drain hose and tested. Dishwasher is draining.
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near South Windsor, CT 06074
Chuck M.
Job Details:
07/18/2023
Customer complaint is that dryer trips breaker. Ran dryer and a minute and a half in dryer tripped breaker. Inspected and found motor struggling. Quoted customer for P&L. Customer will buy new.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Indian Trail, NC 28079
Jeff L.
Job Details:
07/18/2023
Replaced heater in fridge. Ran unit thru test mode all components are operating normally. At this time unit is running and operating normally. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Simsbury, CT 06081
Ruben C.
Job Details:
07/18/2023
Replaced gearcase and drive pulley ran diagnostics normal ran spin normal tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near South Windsor, CT 06074
Chuck M.
Job Details:
07/18/2023
"Customer complaint is that refrigerator is not cooling. Inspected and found frost and ice buildup on FF evaporator. Freezer is not cooling at all and has no frost pattern. Compressor and freezer fan are running. Ordered compressor, freezer evaporator, evaporator fan harness for FF section, nitrogen kit and 2 extra time slots P&A. ; rqstng P&A on 1 W11087438 (motor-evap) and 1 WPW10608485 (evaporator), ordrng 1 W10832994 (compressor), rqstng P&A on 1 NitrogenKit (Nitrogen Kit) and 2 ExtraTimeSlots (Extra Time Slots)s"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near East Hartford, CT 06108
Chuck M.
Job Details:
07/18/2023
Installed control panel and tested. Washer checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Hartford, CT 06112
Chuck M.
Job Details:
07/18/2023
Customer complaint is that washer knocks and does not spin out clothes. Inspected and found hub worn. Wash plate need to be broken off. Ordered wash plate. ; ordrng 1 W10752283 (washplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Hartford, CT 06120
Chuck M.
Job Details:
07/18/2023
Customer complaint is that refrigerator was not cooling properly. Inspected and found evaporator fan blocked with ice and not turning. Cold air was not circulating. Cleared ice and fan is working properly. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Manchester, CT 06042
Jeremy B.
Job Details:
07/18/2023
Found freezer and fresh food doors not sealing Causing frost and condensation. Doors wrapped. Needs new doors.; ordrng 1 W11023687 (Doors) and 1 W11178521 (Badge)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charlotte, NC 28226
Jeff L.
Job Details:
07/18/2023
Replaced control board ran unit thru test mode all components operating normally. At this time unit is running and checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Meriden, CT 06451
Jimmy R.
Job Details:
07/18/2023
"Checked over unit and found ice production very slow causing customer to run out of ice, cycled ice maker and found unit only filling up a few ice cubes in tray tested water from dispenser and found water just barley coming out, removed water filter and water is now coming out normally filled ice maker and unit is now filling up, advised customer filter is bad and needs to be replaced he will get a new one and replace it. Ice maker operating to specs"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Meriden, CT 06450
Jimmy R.
Job Details:
07/18/2023
"Tested unit and found machine would bang when spinning and sensing a cycle, checked tub and found leaning forward causing it to bang against cabinet, adjusted legs and ran machine thew a cycle with clothes found unit now spinning properly advised customer on leveling load and when loading to make sure the load of clothes is even and weights are the same. Checked over all other operations and unit is now working to specs"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Southampton, MA 01073
Mike K.
Job Details:
07/18/2023
"Unit under 1yr warranty per service bench.Complaint of unit not starting, just hearing lid lock click.Tested multiple times starting cycles on arrival, testing fine, goes through fill and into agitation fine.No errors in history, ran self test fine.Did hear actuator being noises and taken several attempts to switch, replaced actuator.Rand self test again and running smooth, everything else operating fine in testing.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Westfield, MA 01085
Mike K.
Job Details:
07/18/2023
"F5e3, as soon as unit comes on., reading lid locked when it is not. Quoted for lid lock/labor. Approved, payment made with card on file, subtracting service call already paid.; used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS42QMX00
Near Shrewsbury, MA 01545
Chris B.
Job Details:
07/18/2023
Complaint that the unit is not cooling properly. Found both damper and return clogged up with ice. Found drainage clogged. Unclogged and thawed out all the freezer side.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Worcester, MA 01606
Chris B.
Job Details:
07/18/2023
Complaint that the water dispenser is not working. Found water filter needed adjustment. After setting the filter in its place unit working normal. Great water flow. Complaint that the crisper drawer was opening on its own. Leveled out the unit and refrigerator working properly.
We serviced a
LG DRYER
Model DLE7300WE
Near West Springfield, MA 01089
Mike K.
Job Details:
07/18/2023
"Unit running but not heating, found open thermostat, no short found on heating element, but wire diagram shows ohm reading of 10, 10 and 20 ohms on the element. My readings were 19/19/39.Quoted for heating assembly/labor. Accepted, coll3cted in full; ordrng 1 5301EL1001H (Heating assy)"
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near Southington, CT 06489
Martino S.
Job Details:
07/18/2023
"Replace motor, blower wheel, pulley, dented front panel and broken lint housing and check unit working to specs.; dspstn on spec-tagged invntry: 1 W10837240 IDLER PULLEY"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Waterbury, CT 06710
Martino S.
Job Details:
07/18/2023
"Check unit as per customer complaint not cleaning properly, check unit found dirty sump and filter. Remove and clean filter and sump, instruct customer on loading. Run cycle and check unit working to specs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, NC 28210
Jeff L.
Job Details:
07/18/2023
Defrosted down freezer section of side by side replaced all 3 components ordered. Plugged fridge back up and ran thru test mode all operations were normal. Unit ran and checked ok(Call complete)
We serviced a
KITCHENAID RANGE HOOD
Model KVWB406DSS4
Near Denver, NC 28164
Mark C.
Job Details:
07/18/2023
All units functions are working normally however the unit would appear to have been dropped or received shipping damage. This would fall under the responsibility of the supplier or the installation company. Would need to contact trade partners to verify. And the vent exterior isnt a replacement part builder would need to get a replacement vent hood.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB2
Near Gastonia, NC 28054
Ryan S.
Job Details:
07/18/2023
Customer complained unit making loud humming noise and not heating food. Found water not heating in water cup test. Found magnatron not functioning. Quoted 491$. Customer wanted to buy new unit. Collected trip fee via card. Saved quote.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UF2A
Near Charlton, MA 01507
Chris B.
Job Details:
07/18/2023
Complaint that the wash arms are not holding into place and poor wash. Found broken parts for the wash arms and clogging. Will order parts for a return visit.; rqstng P&A on 1 5304517982 (Orbital Sprayer) and 1 5304517890 (Orbital Sprayer) and 1 5304517981 (Arm) and 1 5304517891 (Arm) and 1 5304517893 (Locking Nut) and 1 5304517589 (Support) and 1 5304506533 (Base Filter) and 1 154283005 (Filter Grey) and 1 5304506518 (Filter Trap) and 1 5304517590 (Valute)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near York, SC 29745
Mitch H.
Job Details:
07/18/2023
"Replaced right side door. Problem still exists, contacting at bottom but runs out to top. Called tech line spoke to Derek SR# 7736887331. He believes the cabinet is distorted and not repairable. Advised customer of findings. Gave them the SR number and advised them that they would need to call customer service."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kershaw, SC 29067
Jonathan J.
Job Details:
07/18/2023
Complete wash machine not spitting out clothes till soaking wet at the end of the cycle. I found tub is Wollard out not able to be tighten down anymore. Unit will need gearcase tub and all associated parts. New water issues. New drain pump issues. New control board issues. Tub will be shipped directly to customer customer to inspect and call our company when part comes to them after inspection ; ordrng 1 W10870910 (Gearcase) and 1 W10721967 (Cam) and 1 W10808317 (Belt) and 1 WP3951744 (Agitator) and 1 WP21366 (Spanner) and 1 W10554251 (Basket) and 1 WP389140 (Drive block)
We serviced a
WHIRLPOOL REFRIGERATOR
Model krfc704fps05
Near York, SC 29745
Mitch H.
Job Details:
07/18/2023
Removed and replaced right side refrigerator door. Checked seal and operating. All working properly.
We serviced a
KENMORE DRYER
Model 417.94802301
Near Waterbury, CT 06708
Jimmy R.
Job Details:
07/18/2023
"Tested unit and found dryer would take a long time to dry, ran unit and found heater coming on and unit running but not pulling moisture out of drum. Checked venting and found vent on roof had deteriorated falling apart and not allowing flap to open leaving moisture inside machine, advised customer flap needs to be replaced its stuck closed not allowing air to flow dryer is operating to factory specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Oxford, MA 01540
Chris B.
Job Details:
07/18/2023
Complaint that the unit is making noises when door is opened. Found frame needed cleaning and adjusted. Dishwasher door not squeaking anymore and working normal.
We serviced a
KITCHENAID RANGE
Model KFEG504KPS3
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
07/18/2023
"Tested stove top and found rear right burner not coming on checked voltage to switch and 240v present wile adjusting burner found no resistance infinite switch not adjusting, removed top and checked burner found burner had shorted cracking element also found harness was placed over the top on front left burner causing it to get hot, moved wires to proper location will order new rear right burner and infinite switch ; ordrng 1 W11171119 (Rear right burner) and 1 W10911303 (Right rear infinite switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Plainville, CT 06062
Ruben C.
Job Details:
07/18/2023
Cancelling service not paying
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Ellington, CT 06029
Gary V.
Job Details:
07/18/2023
"Inspected and found e5 fault, and no ice production, needs ice maker replaced, will order and call customer when comes available.; ordrng 1 W11658802 (Ice maker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Prospect, CT 06712
Jimmy R.
Job Details:
07/18/2023
"Tested washer and found unit would not advance in a wash cycle, found unit would start and when filling unit would fill super slow then shut down, checked errors and found F8e1 long fill removed cold water inlet and found screen plugged with sand, cleaned screen and found unit still not sensing properly. Recalibrated unit and checked actuator found actuator had fallen out of cam not allowing unit to switch cycles, reattached and secured ran wash and unit is now working to specs"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Columbia, CT 06237
Jeremy B.
Job Details:
07/18/2023
Washer not spinning out properly. Found poor water flow and actuator making clicking noise. Customer have very weak supply water. Customer must resolve water problem. Replaced actuator. Tan calibration. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Columbia, CT 06237
Jeremy B.
Job Details:
07/18/2023
Installed. Ew parts ran calibration then self test and HSS all checks ok. ; used 1 W11239857 (BELT) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Watertown, CT 06795
Martino S.
Job Details:
07/18/2023
"Check unit unable to verify customer complain, explain to customer wash motor assembly may need to replace."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Amherst, MA 01002
Mike K.
Job Details:
07/18/2023
"F8e1 (long fill, no water) only error in history, cleared.Ran test mode and valves operating with good flow through each. Ran second time to verify operation of valves again, all good.Raised right side to have basket more centered, ran calibration cycle and ran self test twice, completed fine both times. Ran normal cycle through fill into agitate, ran drain and spin. All functions test fine.Suspension good single bounce, basket spins freely with no bearing noise. Visual inspection of lower components good, no signs of leaking oil spray.Noises vibration at full spin with drain motor running, but all functional tests good."
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Watertown, CT 06795
Martino S.
Job Details:
07/18/2023
"Check unit as per customer complaint dryer lock cannot use, found control is lock customer unable to operate unit because shes unaware lockout operation on control. Unlock control then check unit working to specs and instruct customer on control lockout feature and letting her know how to unlock control in the feature."
We serviced a
KITCHENAID RANGE
Model KESS907SBB00
Near Tolland, CT 06084
Gary V.
Job Details:
07/18/2023
"Office ran Card autho# 871382661. For $284.59. Installed new ui and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Windsor, CT 06095
Gary V.
Job Details:
07/18/2023
"Inspected and found tub hub stripped, and wash plate seized, will submit estimate and call.; rqstng P&A on 1 W10752283 (Wash plate) and 1 W10528947 (Tub hub)"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Windsor, CT 06095
Gary V.
Job Details:
07/18/2023
"Installed new motor and capacitor and attempted to calibrate and run cycle, but acu not responding, verified getting 120v, main acu defective, will order and return.; ordrng 1 W11608056 (Main acu)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Fort Mill, SC 29715
Mitch H.
Job Details:
07/18/2023
Found condensation around front of ice box and ice in bin slightly melted and clumped. Checked and found ice door not sealing and letting warm air in. Ordering ice door.; ordrng 1 WPW10606117 (Ice door)
We serviced a
WHIRLPOOL FREEZER
Model AZC5216LW0
Near Charlotte, NC 28269
Mark C.
Job Details:
07/18/2023
Unit is cooling properly it just needs the lid. Jeff is contacting whirlpool to see if the repair is covered.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6230HC3
Near Windsor, CT 06095
Gary V.
Job Details:
07/18/2023
"Inspected and found actuator broken, replaced with new and ran calibration and cycled, tested fine.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Enfield, CT 06082
Gary V.
Job Details:
07/18/2023
"Inspected and found drive pulley came loose and tightened and adjusted, cycled thru auto test and tested fine now.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Stafford, CT 06076
Gary V.
Job Details:
07/18/2023
"Inspected and found tub hub stripped, and wash plate seized, will submit estimate and call for return date.; rqstng P&A on 1 W10902814 (Wash plate) and 1 W10528947 (Tub hub)"
We serviced a
WHIRLPOOL WASHER
Model Wtw6120hw2
Near Cheshire, CT 06410
Jimmy R.
Job Details:
07/18/2023
"Tested unit and found washer not starting a wash cycle due to strike broken off, replaced strike and ran unit threw a wash cycle found all operations now working to factory specs ; used 1 W11457841 (STRIKE) from stock"
We serviced a
MAYTAG DRYER
Model MEDB700VQ0
Near Fort Mill, SC 29708
Mitch H.
Job Details:
07/18/2023
"Ran dryer, found noise coming from area of motor and blower. Checked and found idler making noise but also blower wheel vibrating. Requesting P&A for idler and wheel.; rqstng P&A on 1 WP8544737 (Wheel) and 1 WPW10547292 (Idler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fort Mill, SC 29708
Mitch H.
Job Details:
07/18/2023
"Entered diagnostics, attempted to cycle ice maker. Would begin cycle but not complete. Replaced ice maker, tested, cycled properly, tested valve, actuated and filled correctly.; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE , used 1 W10873791 (Ice maker) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Clover, SC 29710
Mitch H.
Job Details:
07/18/2023
"Replaced dispenser. Ran diagnostics cycle. No stored error codes. Cycled completed properly, dispenser opened and all other functions tested correctly."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near York, SC 29745
Mitch H.
Job Details:
07/18/2023
Tested and ran diagnostics. Found F1E2 and F1E71 errors. Requesting P&A for control.; rqstng P&A on 1 W11419171 (Control)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Cheshire, CT 06410
Jimmy R.
Job Details:
07/18/2023
Installed new cntrl and placed unit into a defrost cycle found unit now defrosting and all operations working to specs
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Huntersville, NC 28078
Mark C.
Job Details:
07/18/2023
Customer states every time they run the unit there is a foul smell that lasts multiple days upon inspection found. When unit drains gasses are returning up the stand pipe.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Huntersville, NC 28078
Mark C.
Job Details:
07/18/2023
Installed new drive assembly unit is fully operational.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Middletown, CT 06457
Jeremy B.
Job Details:
07/18/2023
Thawed ice and installed new control box. Please allow 24hrs for temps to stabilize.
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near New Britain, CT 06051
Ruben C.
Job Details:
07/18/2023
Shaft on timer has broken needs timer knob is ok cust has knob ordering timer; ordrng 1 W11685947 (Timer)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Charlotte, NC 28213
Robert A.
Job Details:
07/18/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Charlotte, NC 28213
Robert A.
Job Details:
07/18/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Pineville, NC 28134
Jeff L.
Job Details:
07/18/2023
Found the clock jumping ahead about 2 minutes a day and customer has to reset timer for correct time. Ryan has already replaced the 2 parts that would cause this issue. Part#W11600630 part#W11261167 spoke with Randy and was advised that office will call when part comes in; ordrng 1 W11600630 (Control panel) and 1 W11261167 (Control board)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Pineville, NC 28134
Jeff L.
Job Details:
07/18/2023
Replaced control board on microwave then put unit into test mode all components are working properly at this time. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Charlotte, NC 28213
Robert A.
Job Details:
07/18/2023
"Cx complaint that the unit is not dispensing water and ice and the noise is still present. I inspected the unit to confirm the complaint. I found the door switch not being pushed in far enough to activate water and ice. I held the switch down fully by hand both water and ice worked fine. The unit needs a new left RC door to resolve the issue. Regarding the rattling noise I ran tests 3 & 4 separately for about 10 minutes and did not hear the noise. He has a video and it sounds like the SS tubing rattling against something. I will check it out again if its still occur on the return. I called techline to document the issue.when I was about to leave the sound appeared. I propped the unit up with 2*4s and found the sound coming from the condenser rubbing the sheet metal under the unit that the compressor sits on. I called techline again, they recommended making adjustments to it. If that doesnt work the sheet metal could be replaced. I made adjustments, the sound is not present. Im ordering the door for the return visit.Sr7736885732; ordrng 1 W11435353 (Left RC door)"
We serviced a
LG WASHER
Model WM3488HW
Near Belchertown, MA 01007
Mike K.
Job Details:
07/18/2023
Replaced drain pump and tests fine. Tested in drain and spin cycle after filling in normal cycle.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28262
Robert A.
Job Details:
07/18/2023
"Cx complaint that the unit is making noise while running and not drying clothes. I inspected the unit to confirm the complaint. I found the belt was torn. The unit has heat, it tumbles and has good airflow. I suggested using smaller load sizes for better drying performance. The unit is working as designed.; used 1 341241 (Belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28262
Robert A.
Job Details:
07/18/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28269
Robert A.
Job Details:
07/18/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Springfield, MA 01104
Roger R.
Job Details:
07/18/2023
Installed new control for refrigerator. Checked coils and all checks okay b
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Springfield, MA 01108
Roger R.
Job Details:
07/18/2023
Installed new defrost heater due to bad connection in the heater circuit at the brown wire.
We serviced a
LG WASHER
Model WM3270CW
Near Springfield, MA 01119
Roger R.
Job Details:
07/18/2023
Found unit has a bad drain pump. Quoted $69.99 for pump and $239 labor charge. ; ordrng 1 4681EA2001T (DRAIN PUMP)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Springfield, MA 01119
Roger R.
Job Details:
07/18/2023
Found freezer working okay and no excess frost. Fans okay. Unit will need a new damper control for refrigerator. Will order and return to install ; ordrng 1 W11645127 (DAMPER CNTRL)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Springfield, MA 01118
Roger R.
Job Details:
07/18/2023
Installed new control again. Put into defrost and melted any residual frost.
We serviced a
WHIRLPOOL WASHER
Model MTW5807TQ0
Near Wilbraham, MA 01095
Roger R.
Job Details:
07/18/2023
"Installed new lid safety switch and checked screens on fill valve, all ok ; dspstn on spec-tagged invntry: 1 WP8318084 DOOR/LID SWITCH"
We serviced a
MAYTAG MICROWAVE
Model MMV6190FZ04
Near South Hadley, MA 01075
Mike K.
Job Details:
07/18/2023
"Replaced control, customer said one of the main ways she knew failure was that she would put a bag of kernels in paper bag, set for 3 minutes, which it failed, she set for another 3 minutes. Only had several kernels popping .She also said defrosting meat the outside was starting to cook while inside was still frozen.Average:1 cup 2 minutes to boil 1000 watts 1st attempt.. 2 min 10 seconds. Second right at 2 minutes.Output verified at 1000 watts.Customer believes unit not working properly. called techline to document.Middle of call was disconnected, called againHad me put in 2 cups of water at 70 degrees, cook on high for 1 minute. Our starting temp officially was 73 and ended at 106, techline put operation at ~975 watts and would be normal for unit.File # Sr#7736885847"
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Holyoke, MA 01040
Mike K.
Job Details:
07/18/2023
"Cs complaint of not starting, on arrival had her try to start cycle and failing on her, then I tried and started fine, started 15+ times without issue, had her try again and failed. Had her press more firmly and she was able to start multiple cycle in a row with no issue.Unit is working, she just needed to press more firmly, matching washer doesnt require her to push harder, so she thought it was failing."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Belmont, NC 28012
Ryan S.
Job Details:
07/18/2023
"Retuned to install sump ordered by previous tech. Installed sump assembly. Ran quick service mode to test function, and no leaks detected. Verified proper operation."
We serviced a
LG DRYER
Model DLGX3701V
Near Franklin, MA 02038
Angel R.
Job Details:
07/18/2023
"Inspected wiring and UI, machine lit up and ran ok. Problem seems to happen erratically According to customer. Tested it multiple times, tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Charlotte, NC 28208
Ryan S.
Job Details:
07/18/2023
"Customer had multiple complaints. Lights out in ref section top. Light out in shelf drawer door section. And shelf drawer gasket torn, and ref door gaskets torn. Confirmed all complaints. Ordering led strip on top of ref wiling. Ordering one lef for right side of shelf drawer section. Ordering door gaskets for ref, and door gasket for shelf. Informed customer office will call when parts are authorized and parts come in. ; rqstng P&A on 1 W11043011 (Led) and 1 W10695459 (Led) and 1 WPW10443326 (Shelf gasket) and 2 W10830274 (Door gasket)s"
We serviced a
WHIRLPOOL RANGE
Model KDRS483VSS04
Near Charlotte, NC 28209
Ryan S.
Job Details:
07/18/2023
Found burner switch missing from truck parts. Called customer and Informed customer office will call to reschedule when part comes in. ; ordrng 1 WPW10371235 (Burner switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Heath Springs, SC 29058
Jonathan J.
Job Details:
07/18/2023
Complaint making slow ice will make a handful of ice every day I found low water pressure icemaker only filling ice tray with 2 to 3 cubes worth of water. I found water filter is the cause of restriction. I removed water filter. Customer now has great water pressure no water pressure issues with filter removed. Icemaker filling with proper amount of water. temp in freezer is -1? temp in fresh food compartment is 36.2?.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Heath Springs, SC 29058
Jonathan J.
Job Details:
07/18/2023
I replaced all previously ordered parts. I performed a calibration procedure at customer. Perform a quick wash cycle. No abnormal noises. No leaks no more issues.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Sutton, MA 01590
Chris B.
Job Details:
07/18/2023
"Complaint that the unit has parts on the rack that are broken. Will order all parts for a return visit. ; rqstng P&A on 1 W10914507 (Third Rack Rail Right) and 1 W10913628 (Third Rack Rail Left) and 2 WPW10250162 (Adjuster Cover)s and 2 WPW10195840 (Arm Clip)s and 2 WPW10546503 (Rack Adjuster)s and 1 WPW10588165 (Rack Adjuster Housing R) and 2 WPW10195839 (Clip)s and 2 WPW10250160 (Clip)s and 1 WPW10463906 (Screen) and 1 W11101428 (Wash Arm Lower) and 1 WPW10588164 (Rack Adjuster Housing L), dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
07/18/2023
"Complaint dryer is not heating. I found dryer is an apartment complex. I found open thermal fuse, open heating element. I found dryer vent is completely restricted, causing the issues to occur with the heating element and the thermal cut out dryer vent issue needs to be corrected or no heat condition will occur again. ; used 1 279816 (THERMAL KIT), and 1 279838 (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Lancaster, SC 29720
Jonathan J.
Job Details:
07/18/2023
7736882622 file number I added 37 grams back 1.2 amp draw upon arrival 0 and 2 maybe psi static run -20 and 10 psi pressures after adding are -10 and 80 psi. Tech line advising to blow out system after breaking apart and replacing evaporator paying attention to anything that comes out using a white paper towel. Evaporators are known for leaking on the specific model. ; ordrng 1 W11578004 (Evaporator) and 1 W11506619 (Coupler) and 1 W11504450 (Coupler) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W10898074 (COUP LOKPREP SEALANT)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3Q
Near Rock Hill, SC 29730
Jonathan J.
Job Details:
07/18/2023
I replaced all previously ordered parts tested operations no leaks no additional issues. Found with washing machine at this time. Performed calibration procedure. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT
We serviced a
WHIRLPOOL DRYER
Model WED8120HW
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
07/18/2023
Customer had appliance fixed Saturday by a 3rd party company does not need service.
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS00
Near Indian Land, SC 29707
Jonathan J.
Job Details:
07/18/2023
"Complaints microwave not working. Open close door error F1e5 error. I found left. Interlock has failed. I found light bulb has failed. I found microwave will not heat. Also displaying open close door air inner door has a lot of free play on hinge support. Unit will need microwave, appliance manager and inverter as long with harness, rivet, cam assembly, hinges fuse, light inside of the microwave And inner door to fix ; rqstng P&A on 1 W10217711 (Inverter) and 2 W10874474 (Hinge)s and 1 W11033422 (Intetlock) and 1 W10915648 (Control) and 1 WP4375321 (Fuse) and 1 W11346197 (Magnetron) and 1 W10886919 (Bulb) and 1 WPW10128850 (Lever) and 1 W10486210 (Inner door)"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model LTE5423DQA
Near Westfield, MA 01085
Mike K.
Job Details:
07/17/2023
"Add on call to two other appliances looked at, added third appliance charge which was paid on call #393988Complaint was of unit making loud clanking when spinning, unit was partially torn apart. Found some signs of oil leakage from transmission, but unit tested ok. Ran rinse and spin and worked fine filling, agitating, draining and spinning at full speed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Suffield, CT 06078
Gary V.
Job Details:
07/17/2023
"Arrived and found customer had unit pulled out, and floor has water damage, damage waivers signed and took pics. Inspected and found water dispenser line on back of unit got pinched and cracked causing water leak. Replaced with 5/16 coupler and cycled, unit no longer leaking. All other functions test fine at this time.; used 1 WP2300868 (FITTING 5/16-5/16) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Mooresville, NC 28115
Vincent O.
Job Details:
07/17/2023
"Evap completely frozen over. Found open thermistor. Replaced thermistor and attempted forced defrost. Control not sending proper voltage to heater. Heater fails continuity test. ; ordrng 1 W11580519 (Control board) and 1 W11340898 (Heater), used 1 WPW10384183 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Clover, SC 29710
Mitch H.
Job Details:
07/17/2023
"Found ice maker hanging off freezer wall and bail arm on bottom of freezer. Ice maker had been calling for water and water was dumping into bottom of freezer. Reinstalled bail arm, remounted ice maker to freezer wall. Tested ice maker, cycled and filled correctly."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Windsor Locks, CT 06096
Gary V.
Job Details:
07/17/2023
"Inspected and found lid hinge and screws came loose causing lid lock to not latch properly, adjusted lid and hinge and cycled, tested fine now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB01
Near Mooresville, NC 28117
Vincent O.
Job Details:
07/17/2023
Found evap completely frozen over. Tested and found open heater. Order and replace heater and thermistor. ; ordrng 1 WPW10316428 (Heater) and 1 WPW10383615 (Thermistor)
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Morris, CT 06763
Jimmy R.
Job Details:
07/17/2023
"Ran washer and found when getting to the spin cycle unit would error out suds. Checked drain and unit was draining slow causing machine to error, checked drain filter and found clogged blocking water flow to drain, removed clogg and ran machine thew a quick wash cycle with towels unit spun out and drained properly checked pressure hose and cleared. All operations now working to specs"
We serviced a
WHIRLPOOL COOKTOP
Model JGD3536BS00
Near Belmont, NC 28012
Ryan S.
Job Details:
07/17/2023
"Customer complained front right burner just clicking, found unit working upon arrival, showed customer how to clean and where to clean surface orifice and ignitor. Informed customer unit working as designed, collected trip fee."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Waterbury, CT 06708
Jimmy R.
Job Details:
07/17/2023
"Checked over machine and found washer would start a wash cycle Sense and go to done never washing, ran diagnostics and found no errors ran a calibration and unit started to work and sense each cycle. Checked actuator and found belt and clutch warn making noise and wobbling found after running few times unit would not shift clutch hanging up and stopping will order new clutch,belt and cntrl parts tentative p/a ; ordrng 1 W11543998 (Cntrl) and 1 W10721967 (Clutch) and 1 W11239857 (Belt), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gastonia, NC 28056
Ryan S.
Job Details:
07/17/2023
"Customer complained unit not spinning out water in clothes. Upon arrival found only f8e1 error, water pressure seems ok, no debris on cold or hot valve. Ran service mode and all functions working properly, valves, pump, actuator to agitate and actuator to spin. Ran towels mode wash with auto fill. Unit filled with water and started washing properly went into high spin. Informed customer to keep check on water supply at home if water pressure gets too low unit will cut off during use. Customer said she ran it with no one here this morning and it didnt spin and wouldnt spin on drain spin also. Ran drain spin and unit got up to fastest spin cycle , checked pressure line and line is run properly with no holes in line. Visually checked harness to actuator, and drain pump. Finally ran unit with 3 big wet towels on drain spin and unit got out of balance, tried rearrange towels and unit still shaking too much. Ordering suspension. Scheduled return for 7-24-23 pm. ; ordrng 1 W11396716 (Suspension)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Davidson, NC 28036
Mark C.
Job Details:
07/17/2023
Unit is not spinning from a slung belt due to a detached motor pulley. Motor is covered under the 120 month part warranty customer would be responsible for the cost of the belt and labor quoted ; ordrng 1 W11239857 (Belt) and 1 W11283592 (Motor)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Gastonia, NC 28056
Ryan S.
Job Details:
07/17/2023
"Customer complained unit says please rotate knob, confirmed complaint. Cycled power and checked harnesses on Ui panel. Hooked back up and issue still present. Ordering acu and Ui panel . Scheduled return call for 7-21-23 pm; ordrng 1 W11478526 (Ui panel) and 1 W11419171 (Control board.)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Gastonia, NC 28056
Ryan S.
Job Details:
07/17/2023
"Return to install parts ordered by previous tech insalled agitator, actuator, cam and gearcase. Found drive block damaged , rusted and corroded and needs new drive block.ordering drive block. Informed customer office will call when part comes in. Installed new gearcase and just need to install drive block and inner tub upon return. ; rqstng P&A on 1 WP389140 (Drive block), states that autho needed"