Service History 40 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Manchester, CT 06042

Jeremy B.

Job Details: 07/18/2023

Installed. We control and motor sump assy. Tested all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Tolland, CT 06084

Chuck M.

Job Details: 07/18/2023

Installed ice maker. Advised customer to allow time for ice production.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB01

Near Vernon, CT 06066

Chuck M.

Job Details: 07/18/2023

"Customer complaint is that refrigerator control was displaying E and P. Then it flashes random digits. Replaced control and programmed. Tested and found damper very noisy. Ordered damper. ; ordrng 1 WPW10594330 (control), used 1 WPW10503278 (CNTRL-ELEC) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204ESS1

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/18/2023

Customer complaint is that dishwasher was not draining. Inspected and found drain hose blocked. Cleared drain hose and tested. Dishwasher is draining.

We serviced a

GE DRYER

Model GTD42EASJ2WW

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/18/2023

Customer complaint is that dryer trips breaker. Ran dryer and a minute and a half in dryer tripped breaker. Inspected and found motor struggling. Quoted customer for P&L. Customer will buy new.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Indian Trail, NC 28079

Jeff L.

Job Details: 07/18/2023

Replaced heater in fridge. Ran unit thru test mode all components are operating normally. At this time unit is running and operating normally. Unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Simsbury, CT 06081

Ruben C.

Job Details: 07/18/2023

Replaced gearcase and drive pulley ran diagnostics normal ran spin normal tested operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/18/2023

"Customer complaint is that refrigerator is not cooling. Inspected and found frost and ice buildup on FF evaporator. Freezer is not cooling at all and has no frost pattern. Compressor and freezer fan are running. Ordered compressor, freezer evaporator, evaporator fan harness for FF section, nitrogen kit and 2 extra time slots P&A. ; rqstng P&A on 1 W11087438 (motor-evap) and 1 WPW10608485 (evaporator), ordrng 1 W10832994 (compressor), rqstng P&A on 1 NitrogenKit (Nitrogen Kit) and 2 ExtraTimeSlots (Extra Time Slots)s"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near East Hartford, CT 06108

Chuck M.

Job Details: 07/18/2023

Installed control panel and tested. Washer checked ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Hartford, CT 06112

Chuck M.

Job Details: 07/18/2023

Customer complaint is that washer knocks and does not spin out clothes. Inspected and found hub worn. Wash plate need to be broken off. Ordered wash plate. ; ordrng 1 W10752283 (washplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Hartford, CT 06120

Chuck M.

Job Details: 07/18/2023

Customer complaint is that refrigerator was not cooling properly. Inspected and found evaporator fan blocked with ice and not turning. Cold air was not circulating. Cleared ice and fan is working properly. Advised customer to allow time for unit to stabilize and reach proper temperature.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Manchester, CT 06042

Jeremy B.

Job Details: 07/18/2023

Found freezer and fresh food doors not sealing Causing frost and condensation. Doors wrapped. Needs new doors.; ordrng 1 W11023687 (Doors) and 1 W11178521 (Badge)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Charlotte, NC 28226

Jeff L.

Job Details: 07/18/2023

Replaced control board ran unit thru test mode all components operating normally. At this time unit is running and checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Meriden, CT 06451

Jimmy R.

Job Details: 07/18/2023

"Checked over unit and found ice production very slow causing customer to run out of ice, cycled ice maker and found unit only filling up a few ice cubes in tray tested water from dispenser and found water just barley coming out, removed water filter and water is now coming out normally filled ice maker and unit is now filling up, advised customer filter is bad and needs to be replaced he will get a new one and replace it. Ice maker operating to specs"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Meriden, CT 06450

Jimmy R.

Job Details: 07/18/2023

"Tested unit and found machine would bang when spinning and sensing a cycle, checked tub and found leaning forward causing it to bang against cabinet, adjusted legs and ran machine thew a cycle with clothes found unit now spinning properly advised customer on leveling load and when loading to make sure the load of clothes is even and weights are the same. Checked over all other operations and unit is now working to specs"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Southampton, MA 01073

Mike K.

Job Details: 07/18/2023

"Unit under 1yr warranty per service bench.Complaint of unit not starting, just hearing lid lock click.Tested multiple times starting cycles on arrival, testing fine, goes through fill and into agitation fine.No errors in history, ran self test fine.Did hear actuator being noises and taken several attempts to switch, replaced actuator.Rand self test again and running smooth, everything else operating fine in testing.; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW7040DW0

Near Westfield, MA 01085

Mike K.

Job Details: 07/18/2023

"F5e3, as soon as unit comes on., reading lid locked when it is not. Quoted for lid lock/labor. Approved, payment made with card on file, subtracting service call already paid.; used 1 W10810403 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSS42QMX00

Near Shrewsbury, MA 01545

Chris B.

Job Details: 07/18/2023

Complaint that the unit is not cooling properly. Found both damper and return clogged up with ice. Found drainage clogged. Unclogged and thawed out all the freezer side.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Worcester, MA 01606

Chris B.

Job Details: 07/18/2023

Complaint that the water dispenser is not working. Found water filter needed adjustment. After setting the filter in its place unit working normal. Great water flow. Complaint that the crisper drawer was opening on its own. Leveled out the unit and refrigerator working properly.

We serviced a

LG DRYER

Model DLE7300WE

Near West Springfield, MA 01089

Mike K.

Job Details: 07/18/2023

"Unit running but not heating, found open thermostat, no short found on heating element, but wire diagram shows ohm reading of 10, 10 and 20 ohms on the element. My readings were 19/19/39.Quoted for heating assembly/labor. Accepted, coll3cted in full; ordrng 1 5301EL1001H (Heating assy)"

We serviced a

MAYTAG DRYER

Model MGD6230HW3

Near Southington, CT 06489

Martino S.

Job Details: 07/18/2023

"Replace motor, blower wheel, pulley, dented front panel and broken lint housing and check unit working to specs.; dspstn on spec-tagged invntry: 1 W10837240 IDLER PULLEY"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Waterbury, CT 06710

Martino S.

Job Details: 07/18/2023

"Check unit as per customer complaint not cleaning properly, check unit found dirty sump and filter. Remove and clean filter and sump, instruct customer on loading. Run cycle and check unit working to specs."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlotte, NC 28210

Jeff L.

Job Details: 07/18/2023

Defrosted down freezer section of side by side replaced all 3 components ordered. Plugged fridge back up and ran thru test mode all operations were normal. Unit ran and checked ok(Call complete)

We serviced a

KITCHENAID RANGE HOOD

Model KVWB406DSS4

Near Denver, NC 28164

Mark C.

Job Details: 07/18/2023

All units functions are working normally however the unit would appear to have been dropped or received shipping damage. This would fall under the responsibility of the supplier or the installation company. Would need to contact trade partners to verify. And the vent exterior isnt a replacement part builder would need to get a replacement vent hood.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB2

Near Gastonia, NC 28054

Ryan S.

Job Details: 07/18/2023

Customer complained unit making loud humming noise and not heating food. Found water not heating in water cup test. Found magnatron not functioning. Quoted 491$. Customer wanted to buy new unit. Collected trip fee via card. Saved quote.

We serviced a

FRIGIDAIRE DISHWASHER

Model FGIP2468UF2A

Near Charlton, MA 01507

Chris B.

Job Details: 07/18/2023

Complaint that the wash arms are not holding into place and poor wash. Found broken parts for the wash arms and clogging. Will order parts for a return visit.; rqstng P&A on 1 5304517982 (Orbital Sprayer) and 1 5304517890 (Orbital Sprayer) and 1 5304517981 (Arm) and 1 5304517891 (Arm) and 1 5304517893 (Locking Nut) and 1 5304517589 (Support) and 1 5304506533 (Base Filter) and 1 154283005 (Filter Grey) and 1 5304506518 (Filter Trap) and 1 5304517590 (Valute)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near York, SC 29745

Mitch H.

Job Details: 07/18/2023

"Replaced right side door. Problem still exists, contacting at bottom but runs out to top. Called tech line spoke to Derek SR# 7736887331. He believes the cabinet is distorted and not repairable. Advised customer of findings. Gave them the SR number and advised them that they would need to call customer service."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Kershaw, SC 29067

Jonathan J.

Job Details: 07/18/2023

Complete wash machine not spitting out clothes till soaking wet at the end of the cycle. I found tub is Wollard out not able to be tighten down anymore. Unit will need gearcase tub and all associated parts. New water issues. New drain pump issues. New control board issues. Tub will be shipped directly to customer customer to inspect and call our company when part comes to them after inspection ; ordrng 1 W10870910 (Gearcase) and 1 W10721967 (Cam) and 1 W10808317 (Belt) and 1 WP3951744 (Agitator) and 1 WP21366 (Spanner) and 1 W10554251 (Basket) and 1 WP389140 (Drive block)

We serviced a

WHIRLPOOL REFRIGERATOR

Model krfc704fps05

Near York, SC 29745

Mitch H.

Job Details: 07/18/2023

Removed and replaced right side refrigerator door. Checked seal and operating. All working properly.

We serviced a

KENMORE DRYER

Model 417.94802301

Near Waterbury, CT 06708

Jimmy R.

Job Details: 07/18/2023

"Tested unit and found dryer would take a long time to dry, ran unit and found heater coming on and unit running but not pulling moisture out of drum. Checked venting and found vent on roof had deteriorated falling apart and not allowing flap to open leaving moisture inside machine, advised customer flap needs to be replaced its stuck closed not allowing air to flow dryer is operating to factory specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Oxford, MA 01540

Chris B.

Job Details: 07/18/2023

Complaint that the unit is making noises when door is opened. Found frame needed cleaning and adjusted. Dishwasher door not squeaking anymore and working normal.

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 07/18/2023

"Tested stove top and found rear right burner not coming on checked voltage to switch and 240v present wile adjusting burner found no resistance infinite switch not adjusting, removed top and checked burner found burner had shorted cracking element also found harness was placed over the top on front left burner causing it to get hot, moved wires to proper location will order new rear right burner and infinite switch ; ordrng 1 W11171119 (Rear right burner) and 1 W10911303 (Right rear infinite switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Plainville, CT 06062

Ruben C.

Job Details: 07/18/2023

Cancelling service not paying

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Ellington, CT 06029

Gary V.

Job Details: 07/18/2023

"Inspected and found e5 fault, and no ice production, needs ice maker replaced, will order and call customer when comes available.; ordrng 1 W11658802 (Ice maker)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Prospect, CT 06712

Jimmy R.

Job Details: 07/18/2023

"Tested washer and found unit would not advance in a wash cycle, found unit would start and when filling unit would fill super slow then shut down, checked errors and found F8e1 long fill removed cold water inlet and found screen plugged with sand, cleaned screen and found unit still not sensing properly. Recalibrated unit and checked actuator found actuator had fallen out of cam not allowing unit to switch cycles, reattached and secured ran wash and unit is now working to specs"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Columbia, CT 06237

Jeremy B.

Job Details: 07/18/2023

Washer not spinning out properly. Found poor water flow and actuator making clicking noise. Customer have very weak supply water. Customer must resolve water problem. Replaced actuator. Tan calibration. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Columbia, CT 06237

Jeremy B.

Job Details: 07/18/2023

Installed. Ew parts ran calibration then self test and HSS all checks ok. ; used 1 W11239857 (BELT) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Watertown, CT 06795

Martino S.

Job Details: 07/18/2023

"Check unit unable to verify customer complain, explain to customer wash motor assembly may need to replace."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Amherst, MA 01002

Mike K.

Job Details: 07/18/2023

"F8e1 (long fill, no water) only error in history, cleared.Ran test mode and valves operating with good flow through each. Ran second time to verify operation of valves again, all good.Raised right side to have basket more centered, ran calibration cycle and ran self test twice, completed fine both times. Ran normal cycle through fill into agitate, ran drain and spin. All functions test fine.Suspension good single bounce, basket spins freely with no bearing noise. Visual inspection of lower components good, no signs of leaking oil spray.Noises vibration at full spin with drain motor running, but all functional tests good."

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Watertown, CT 06795

Martino S.

Job Details: 07/18/2023

"Check unit as per customer complaint dryer lock cannot use, found control is lock customer unable to operate unit because shes unaware lockout operation on control. Unlock control then check unit working to specs and instruct customer on control lockout feature and letting her know how to unlock control in the feature."

We serviced a

KITCHENAID RANGE

Model KESS907SBB00

Near Tolland, CT 06084

Gary V.

Job Details: 07/18/2023

"Office ran Card autho# 871382661. For $284.59. Installed new ui and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Windsor, CT 06095

Gary V.

Job Details: 07/18/2023

"Inspected and found tub hub stripped, and wash plate seized, will submit estimate and call.; rqstng P&A on 1 W10752283 (Wash plate) and 1 W10528947 (Tub hub)"

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW2

Near Windsor, CT 06095

Gary V.

Job Details: 07/18/2023

"Installed new motor and capacitor and attempted to calibrate and run cycle, but acu not responding, verified getting 120v, main acu defective, will order and return.; ordrng 1 W11608056 (Main acu)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Fort Mill, SC 29715

Mitch H.

Job Details: 07/18/2023

Found condensation around front of ice box and ice in bin slightly melted and clumped. Checked and found ice door not sealing and letting warm air in. Ordering ice door.; ordrng 1 WPW10606117 (Ice door)

We serviced a

WHIRLPOOL FREEZER

Model AZC5216LW0

Near Charlotte, NC 28269

Mark C.

Job Details: 07/18/2023

Unit is cooling properly it just needs the lid. Jeff is contacting whirlpool to see if the repair is covered.; saved tckt

We serviced a

MAYTAG WASHER

Model MVW6230HC3

Near Windsor, CT 06095

Gary V.

Job Details: 07/18/2023

"Inspected and found actuator broken, replaced with new and ran calibration and cycled, tested fine.; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Enfield, CT 06082

Gary V.

Job Details: 07/18/2023

"Inspected and found drive pulley came loose and tightened and adjusted, cycled thru auto test and tested fine now.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Stafford, CT 06076

Gary V.

Job Details: 07/18/2023

"Inspected and found tub hub stripped, and wash plate seized, will submit estimate and call for return date.; rqstng P&A on 1 W10902814 (Wash plate) and 1 W10528947 (Tub hub)"

We serviced a

WHIRLPOOL WASHER

Model Wtw6120hw2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 07/18/2023

"Tested unit and found washer not starting a wash cycle due to strike broken off, replaced strike and ran unit threw a wash cycle found all operations now working to factory specs ; used 1 W11457841 (STRIKE) from stock"

We serviced a

MAYTAG DRYER

Model MEDB700VQ0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 07/18/2023

"Ran dryer, found noise coming from area of motor and blower. Checked and found idler making noise but also blower wheel vibrating. Requesting P&A for idler and wheel.; rqstng P&A on 1 WP8544737 (Wheel) and 1 WPW10547292 (Idler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fort Mill, SC 29708

Mitch H.

Job Details: 07/18/2023

"Entered diagnostics, attempted to cycle ice maker. Would begin cycle but not complete. Replaced ice maker, tested, cycled properly, tested valve, actuated and filled correctly.; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE , used 1 W10873791 (Ice maker) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Clover, SC 29710

Mitch H.

Job Details: 07/18/2023

"Replaced dispenser. Ran diagnostics cycle. No stored error codes. Cycled completed properly, dispenser opened and all other functions tested correctly."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near York, SC 29745

Mitch H.

Job Details: 07/18/2023

Tested and ran diagnostics. Found F1E2 and F1E71 errors. Requesting P&A for control.; rqstng P&A on 1 W11419171 (Control)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Cheshire, CT 06410

Jimmy R.

Job Details: 07/18/2023

Installed new cntrl and placed unit into a defrost cycle found unit now defrosting and all operations working to specs

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Huntersville, NC 28078

Mark C.

Job Details: 07/18/2023

Customer states every time they run the unit there is a foul smell that lasts multiple days upon inspection found. When unit drains gasses are returning up the stand pipe.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Huntersville, NC 28078

Mark C.

Job Details: 07/18/2023

Installed new drive assembly unit is fully operational.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middletown, CT 06457

Jeremy B.

Job Details: 07/18/2023

Thawed ice and installed new control box. Please allow 24hrs for temps to stabilize.

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near New Britain, CT 06051

Ruben C.

Job Details: 07/18/2023

Shaft on timer has broken needs timer knob is ok cust has knob ordering timer; ordrng 1 W11685947 (Timer)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Charlotte, NC 28213

Robert A.

Job Details: 07/18/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Charlotte, NC 28213

Robert A.

Job Details: 07/18/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Pineville, NC 28134

Jeff L.

Job Details: 07/18/2023

Found the clock jumping ahead about 2 minutes a day and customer has to reset timer for correct time. Ryan has already replaced the 2 parts that would cause this issue. Part#W11600630 part#W11261167 spoke with Randy and was advised that office will call when part comes in; ordrng 1 W11600630 (Control panel) and 1 W11261167 (Control board)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Pineville, NC 28134

Jeff L.

Job Details: 07/18/2023

Replaced control board on microwave then put unit into test mode all components are working properly at this time. Unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Charlotte, NC 28213

Robert A.

Job Details: 07/18/2023

"Cx complaint that the unit is not dispensing water and ice and the noise is still present. I inspected the unit to confirm the complaint. I found the door switch not being pushed in far enough to activate water and ice. I held the switch down fully by hand both water and ice worked fine. The unit needs a new left RC door to resolve the issue. Regarding the rattling noise I ran tests 3 & 4 separately for about 10 minutes and did not hear the noise. He has a video and it sounds like the SS tubing rattling against something. I will check it out again if its still occur on the return. I called techline to document the issue.when I was about to leave the sound appeared. I propped the unit up with 2*4s and found the sound coming from the condenser rubbing the sheet metal under the unit that the compressor sits on. I called techline again, they recommended making adjustments to it. If that doesnt work the sheet metal could be replaced. I made adjustments, the sound is not present. Im ordering the door for the return visit.Sr7736885732; ordrng 1 W11435353 (Left RC door)"

We serviced a

LG WASHER

Model WM3488HW

Near Belchertown, MA 01007

Mike K.

Job Details: 07/18/2023

Replaced drain pump and tests fine. Tested in drain and spin cycle after filling in normal cycle.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28262

Robert A.

Job Details: 07/18/2023

"Cx complaint that the unit is making noise while running and not drying clothes. I inspected the unit to confirm the complaint. I found the belt was torn. The unit has heat, it tumbles and has good airflow. I suggested using smaller load sizes for better drying performance. The unit is working as designed.; used 1 341241 (Belt) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28262

Robert A.

Job Details: 07/18/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Charlotte, NC 28269

Robert A.

Job Details: 07/18/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Springfield, MA 01104

Roger R.

Job Details: 07/18/2023

Installed new control for refrigerator. Checked coils and all checks okay b

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Springfield, MA 01108

Roger R.

Job Details: 07/18/2023

Installed new defrost heater due to bad connection in the heater circuit at the brown wire.

We serviced a

LG WASHER

Model WM3270CW

Near Springfield, MA 01119

Roger R.

Job Details: 07/18/2023

Found unit has a bad drain pump. Quoted $69.99 for pump and $239 labor charge. ; ordrng 1 4681EA2001T (DRAIN PUMP)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Springfield, MA 01119

Roger R.

Job Details: 07/18/2023

Found freezer working okay and no excess frost. Fans okay. Unit will need a new damper control for refrigerator. Will order and return to install ; ordrng 1 W11645127 (DAMPER CNTRL)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Springfield, MA 01118

Roger R.

Job Details: 07/18/2023

Installed new control again. Put into defrost and melted any residual frost.

We serviced a

WHIRLPOOL WASHER

Model MTW5807TQ0

Near Wilbraham, MA 01095

Roger R.

Job Details: 07/18/2023

"Installed new lid safety switch and checked screens on fill valve, all ok ; dspstn on spec-tagged invntry: 1 WP8318084 DOOR/LID SWITCH"

We serviced a

MAYTAG MICROWAVE

Model MMV6190FZ04

Near South Hadley, MA 01075

Mike K.

Job Details: 07/18/2023

"Replaced control, customer said one of the main ways she knew failure was that she would put a bag of kernels in paper bag, set for 3 minutes, which it failed, she set for another 3 minutes. Only had several kernels popping .She also said defrosting meat the outside was starting to cook while inside was still frozen.Average:1 cup 2 minutes to boil 1000 watts 1st attempt.. 2 min 10 seconds. Second right at 2 minutes.Output verified at 1000 watts.Customer believes unit not working properly. called techline to document.Middle of call was disconnected, called againHad me put in 2 cups of water at 70 degrees, cook on high for 1 minute. Our starting temp officially was 73 and ended at 106, techline put operation at ~975 watts and would be normal for unit.File # Sr#7736885847"

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Holyoke, MA 01040

Mike K.

Job Details: 07/18/2023

"Cs complaint of not starting, on arrival had her try to start cycle and failing on her, then I tried and started fine, started 15+ times without issue, had her try again and failed. Had her press more firmly and she was able to start multiple cycle in a row with no issue.Unit is working, she just needed to press more firmly, matching washer doesnt require her to push harder, so she thought it was failing."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Belmont, NC 28012

Ryan S.

Job Details: 07/18/2023

"Retuned to install sump ordered by previous tech. Installed sump assembly. Ran quick service mode to test function, and no leaks detected. Verified proper operation."

We serviced a

LG DRYER

Model DLGX3701V

Near Franklin, MA 02038

Angel R.

Job Details: 07/18/2023

"Inspected wiring and UI, machine lit up and ran ok. Problem seems to happen erratically According to customer. Tested it multiple times, tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Charlotte, NC 28208

Ryan S.

Job Details: 07/18/2023

"Customer had multiple complaints. Lights out in ref section top. Light out in shelf drawer door section. And shelf drawer gasket torn, and ref door gaskets torn. Confirmed all complaints. Ordering led strip on top of ref wiling. Ordering one lef for right side of shelf drawer section. Ordering door gaskets for ref, and door gasket for shelf. Informed customer office will call when parts are authorized and parts come in. ; rqstng P&A on 1 W11043011 (Led) and 1 W10695459 (Led) and 1 WPW10443326 (Shelf gasket) and 2 W10830274 (Door gasket)s"

We serviced a

WHIRLPOOL RANGE

Model KDRS483VSS04

Near Charlotte, NC 28209

Ryan S.

Job Details: 07/18/2023

Found burner switch missing from truck parts. Called customer and Informed customer office will call to reschedule when part comes in. ; ordrng 1 WPW10371235 (Burner switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Heath Springs, SC 29058

Jonathan J.

Job Details: 07/18/2023

Complaint making slow ice will make a handful of ice every day I found low water pressure icemaker only filling ice tray with 2 to 3 cubes worth of water. I found water filter is the cause of restriction. I removed water filter. Customer now has great water pressure no water pressure issues with filter removed. Icemaker filling with proper amount of water. temp in freezer is -1? temp in fresh food compartment is 36.2?.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Heath Springs, SC 29058

Jonathan J.

Job Details: 07/18/2023

I replaced all previously ordered parts. I performed a calibration procedure at customer. Perform a quick wash cycle. No abnormal noises. No leaks no more issues.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Sutton, MA 01590

Chris B.

Job Details: 07/18/2023

"Complaint that the unit has parts on the rack that are broken. Will order all parts for a return visit. ; rqstng P&A on 1 W10914507 (Third Rack Rail Right) and 1 W10913628 (Third Rack Rail Left) and 2 WPW10250162 (Adjuster Cover)s and 2 WPW10195840 (Arm Clip)s and 2 WPW10546503 (Rack Adjuster)s and 1 WPW10588165 (Rack Adjuster Housing R) and 2 WPW10195839 (Clip)s and 2 WPW10250160 (Clip)s and 1 WPW10463906 (Screen) and 1 W11101428 (Wash Arm Lower) and 1 WPW10588164 (Rack Adjuster Housing L), dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 07/18/2023

"Complaint dryer is not heating. I found dryer is an apartment complex. I found open thermal fuse, open heating element. I found dryer vent is completely restricted, causing the issues to occur with the heating element and the thermal cut out dryer vent issue needs to be corrected or no heat condition will occur again. ; used 1 279816 (THERMAL KIT), and 1 279838 (ELEMENT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Lancaster, SC 29720

Jonathan J.

Job Details: 07/18/2023

7736882622 file number I added 37 grams back 1.2 amp draw upon arrival 0 and 2 maybe psi static run -20 and 10 psi pressures after adding are -10 and 80 psi. Tech line advising to blow out system after breaking apart and replacing evaporator paying attention to anything that comes out using a white paper towel. Evaporators are known for leaking on the specific model. ; ordrng 1 W11578004 (Evaporator) and 1 W11506619 (Coupler) and 1 W11504450 (Coupler) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W10898074 (COUP LOKPREP SEALANT)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW3Q

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 07/18/2023

I replaced all previously ordered parts tested operations no leaks no additional issues. Found with washing machine at this time. Performed calibration procedure. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT

We serviced a

WHIRLPOOL DRYER

Model WED8120HW

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 07/18/2023

Customer had appliance fixed Saturday by a 3rd party company does not need service.

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS00

Near Indian Land, SC 29707

Jonathan J.

Job Details: 07/18/2023

"Complaints microwave not working. Open close door error F1e5 error. I found left. Interlock has failed. I found light bulb has failed. I found microwave will not heat. Also displaying open close door air inner door has a lot of free play on hinge support. Unit will need microwave, appliance manager and inverter as long with harness, rivet, cam assembly, hinges fuse, light inside of the microwave And inner door to fix ; rqstng P&A on 1 W10217711 (Inverter) and 2 W10874474 (Hinge)s and 1 W11033422 (Intetlock) and 1 W10915648 (Control) and 1 WP4375321 (Fuse) and 1 W11346197 (Magnetron) and 1 W10886919 (Bulb) and 1 WPW10128850 (Lever) and 1 W10486210 (Inner door)"

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model LTE5423DQA

Near Westfield, MA 01085

Mike K.

Job Details: 07/17/2023

"Add on call to two other appliances looked at, added third appliance charge which was paid on call #393988Complaint was of unit making loud clanking when spinning, unit was partially torn apart. Found some signs of oil leakage from transmission, but unit tested ok. Ran rinse and spin and worked fine filling, agitating, draining and spinning at full speed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Suffield, CT 06078

Gary V.

Job Details: 07/17/2023

"Arrived and found customer had unit pulled out, and floor has water damage, damage waivers signed and took pics. Inspected and found water dispenser line on back of unit got pinched and cracked causing water leak. Replaced with 5/16 coupler and cycled, unit no longer leaking. All other functions test fine at this time.; used 1 WP2300868 (FITTING 5/16-5/16) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Mooresville, NC 28115

Vincent O.

Job Details: 07/17/2023

"Evap completely frozen over. Found open thermistor. Replaced thermistor and attempted forced defrost. Control not sending proper voltage to heater. Heater fails continuity test. ; ordrng 1 W11580519 (Control board) and 1 W11340898 (Heater), used 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Clover, SC 29710

Mitch H.

Job Details: 07/17/2023

"Found ice maker hanging off freezer wall and bail arm on bottom of freezer. Ice maker had been calling for water and water was dumping into bottom of freezer. Reinstalled bail arm, remounted ice maker to freezer wall. Tested ice maker, cycled and filled correctly."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Windsor Locks, CT 06096

Gary V.

Job Details: 07/17/2023

"Inspected and found lid hinge and screws came loose causing lid lock to not latch properly, adjusted lid and hinge and cycled, tested fine now."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GARF30FDGB01

Near Mooresville, NC 28117

Vincent O.

Job Details: 07/17/2023

Found evap completely frozen over. Tested and found open heater. Order and replace heater and thermistor. ; ordrng 1 WPW10316428 (Heater) and 1 WPW10383615 (Thermistor)

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Morris, CT 06763

Jimmy R.

Job Details: 07/17/2023

"Ran washer and found when getting to the spin cycle unit would error out suds. Checked drain and unit was draining slow causing machine to error, checked drain filter and found clogged blocking water flow to drain, removed clogg and ran machine thew a quick wash cycle with towels unit spun out and drained properly checked pressure hose and cleared. All operations now working to specs"

We serviced a

WHIRLPOOL COOKTOP

Model JGD3536BS00

Near Belmont, NC 28012

Ryan S.

Job Details: 07/17/2023

"Customer complained front right burner just clicking, found unit working upon arrival, showed customer how to clean and where to clean surface orifice and ignitor. Informed customer unit working as designed, collected trip fee."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 07/17/2023

"Checked over machine and found washer would start a wash cycle Sense and go to done never washing, ran diagnostics and found no errors ran a calibration and unit started to work and sense each cycle. Checked actuator and found belt and clutch warn making noise and wobbling found after running few times unit would not shift clutch hanging up and stopping will order new clutch,belt and cntrl parts tentative p/a ; ordrng 1 W11543998 (Cntrl) and 1 W10721967 (Clutch) and 1 W11239857 (Belt), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/17/2023

"Customer complained unit not spinning out water in clothes. Upon arrival found only f8e1 error, water pressure seems ok, no debris on cold or hot valve. Ran service mode and all functions working properly, valves, pump, actuator to agitate and actuator to spin. Ran towels mode wash with auto fill. Unit filled with water and started washing properly went into high spin. Informed customer to keep check on water supply at home if water pressure gets too low unit will cut off during use. Customer said she ran it with no one here this morning and it didnt spin and wouldnt spin on drain spin also. Ran drain spin and unit got up to fastest spin cycle , checked pressure line and line is run properly with no holes in line. Visually checked harness to actuator, and drain pump. Finally ran unit with 3 big wet towels on drain spin and unit got out of balance, tried rearrange towels and unit still shaking too much. Ordering suspension. Scheduled return for 7-24-23 pm. ; ordrng 1 W11396716 (Suspension)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Davidson, NC 28036

Mark C.

Job Details: 07/17/2023

Unit is not spinning from a slung belt due to a detached motor pulley. Motor is covered under the 120 month part warranty customer would be responsible for the cost of the belt and labor quoted ; ordrng 1 W11239857 (Belt) and 1 W11283592 (Motor)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/17/2023

"Customer complained unit says please rotate knob, confirmed complaint. Cycled power and checked harnesses on Ui panel. Hooked back up and issue still present. Ordering acu and Ui panel . Scheduled return call for 7-21-23 pm; ordrng 1 W11478526 (Ui panel) and 1 W11419171 (Control board.)"

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ4

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/17/2023

"Return to install parts ordered by previous tech insalled agitator, actuator, cam and gearcase. Found drive block damaged , rusted and corroded and needs new drive block.ordering drive block. Informed customer office will call when part comes in. Installed new gearcase and just need to install drive block and inner tub upon return. ; rqstng P&A on 1 WP389140 (Drive block), states that autho needed"

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