We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ludlow, MA 01056
Chris B.
Job Details: 02/06/2024
Replaced all boards and ran calibration cycle and diagnostic cycle. Unit running normal. Verified UI test and all normal.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ0
Near Gastonia, NC 28056
Ryan S.
Job Details: 02/06/2024
"Customer complained unit bake element burnt hole in bottom of oven, found bottom oven panel does have hole burnt from heating element short. Needs new element and bottom panel. Called safety to report findings, informed customer oven element short caused thermal reaction and burnt hole through bottom panel into oven heating area. Whirlpool says customer was responsible SR#7738391205. Quoted 439.58 for repair. Customer wanted to think about it. Trip fee covered under authorization. Saved quote."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Gastonia, NC 28056
Ryan S.
Job Details: 02/06/2024
"Customer complained unit leaking. Found sump,damaged around drain pump. Installed new sump assembly that was pre id, installed sump and ran leak check. Unit started leaking instantly. Found mount to diverted cracked off sump housing. Ordering new sump assembly. Informed customer office will call when parts come in. ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/06/2024
"Customer complained unit gave error code and was moving around making noise. Ran service diagnostic and found no error codes stored. Ran component activation and found all funtions working but on high speed spin inner drum is off balance. Tried to tighten tub nut but issue still present. Ordering inner tub and suspension. Informed customer tub will be shipped to home. Inspect part for damage and call office to schedule return call or to tell them if part was shipped damaged. ; rqstng P&A on 1 W11513243 (Tub basket), ordrng 1 W11396716 (Suspension)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bellingham, MA 02019
Aimee Z.
Job Details: 02/06/2024
"Ran diagnostics found rotor loose and needed new slider, replaced slider and ran diagnostics Also put load of towels on wet then and spun then outAdvised Cust loading tub to much. Cut back on load sizer; used 1 W10734521 (Slider) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Franklin, MA 02038
Aimee Z.
Job Details: 02/06/2024
Has cubes in ice maker didnt dump iceNeeds icemakerI dont have on ts; ordrng 1 W11546935 (Ice maker)
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Southwick, MA 01077
Mike K.
Job Details: 02/06/2024
"Unit roars when spins and has been getting leaking. Verified unit has a bad bearing and has been going fo awhile, fair amount of basket wobble, spray from leaking through bearing underneath. At this point unit would require bearing and basket, was able to get Washplate off. Just those parts pits repair over $1k and cs will not have repaired.. collected for service call only"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Agawam, MA 01001
Mike K.
Job Details: 02/06/2024
"Unit had tripped gfi breaker, has worked fine since resetting and was cooking at the time. Gfi outlets, the gfi could be weak or connected to another appliance. They cleaned the condenser coils and they had been pretty clogged. Possibly drew a little more amps being clogged. Put unit in service test, thermistors passed and all functions tested fine. Raised front legs to have doors close better, but no failure found in testing."
We serviced a
ELECTROLUX REFRIGERATOR
Model DGHF2360PF4A
Near Southampton, MA 01073
Mike K.
Job Details: 02/06/2024
"Put icemaker through tests 52,55,57,58 and 63. Completed each test fine. Filling fine and harvesting fine. She nice last repair, which restored water dispenser operation, was completed it made the be set of ice and nothing since. Icemaker is on in options. No water/ice was in tray on arrival. With no failures resolution could be icemaker or not or also control. Quoted for both/additional labor. Denied, no additional charges"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Charlotte, NC 28203
Jeff L.
Job Details: 02/06/2024
Found unit working fine at time of visit the unit does not have a full frost pattern on evaporator. The alarm is going off several times a day. The unit will also cut on and off and have to reset the control box for the unit to fire back up. I sent quote and explained its good for 10 days. Customer will call if they want unit repaired.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Charlotte, NC 28212
Jeff L.
Job Details: 02/06/2024
Found burner not all the way in receptacle pushed in unit ran and checked okCall complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Mooresville, NC 28115
Robert A.
Job Details: 02/06/2024
Cx was not home and did not answer the phone. I tagged the door and moved on.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model jes9860cas02
Near Cornelius, NC 28031
Robert A.
Job Details: 02/06/2024
"I installed the ordered part and tested the unit for the cx. The broil function still did not work. Bake still works fine. I checked voltage from the board according to the schematics. Bake red to yellow sends 249 and heats, broil red to blue send Ov and does not heat. The blue side of broil to ground sends 125v. The red relay is malfunctioning and needs to be replaced to resolve the issue. A new control board is needed to resolve the issue. The far right switch is broken behind the panel as well. I quoted for the parts and explained to the cx. I did not collect the remaining balance, the cx wants to call the office about the unresolved issue.; ordrng 1 WP8507P23460 (Control board) and 1 WP74011489 (Infinite switch)"
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Easthampton, MA 01027
Mike K.
Job Details: 02/06/2024
"Replaced console and each function responding, ran the new dry and operating properly."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Cornelius, NC 28031
Robert A.
Job Details: 02/06/2024
"Cx complaint that the unit vibrates and makes loud noise. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues, the noises and shaking are within normal range. The unit is working as designed."
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US
Near Walpole, MA 02081
Aimee Z.
Job Details: 02/06/2024
No error codesCust running into just coupe dishes top shelf not cleaning. Also its not ever load not cleaningRan a cup test all spray arm are workingAdvised Cust to look at owners manual how to loadNot to block spray armsWorking as intended
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20F
Near Mint Hill, NC 28227
Jeff L.
Job Details: 02/06/2024
Replaced both parts ordered tested microwave and oven both are working as designed. No fault codes present
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Newington, CT 06111
Jeremy B.
Job Details: 02/06/2024
Installed new suspension rods and ran self test all checks ok.
We serviced a
KITCHEN AID DISHWASHER
Model KDPM604XPS0
Near Sharon, MA 02067
Aimee Z.
Job Details: 02/06/2024
Installed new wash pump and reinstalled dishwasher tested for leaks complete
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Charlotte, NC 28215
Jeff L.
Job Details: 02/06/2024
Found gear has slipped gear case needs to be replaced. Screw holding rotor cover on is stripped the cover and the screw will have to be busted off on return visit. Office please call office when all parts come in. Part#W11260238Part#W10752189Part#W11449841Part#W10902814; ordrng 1 W11260238 (Rotor cover) and 1 W10752189 (Screw) and 1 W11449841 (Gear case) and 1 W10902814 (Wash plate) and 2 2xframe (2xframe)s
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS05
Near Huntersville, NC 28078
Robert A.
Job Details: 02/06/2024
"Cx complaint that the unit is making a loud rattling noise when it runs. I inspected the unit to confirm the complaint. I found no error codes, I ran manual tests for the convection and cooling fans. The cx identified a resemblance of the noise during the convection fan test. I preheated the upper oven to 400, the noise did appear around 400 degrees. It is coming from the convection fan blade. The unit needs a new convect fan blade to resolve the issue. Im ordering the part for the return and called in to schedule the next appt for 2/13.; ordrng 1 W10860984 (Convect motor) and 1 W11234761 (Convect cover)"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Charlotte, NC 28262
Jeff L.
Job Details: 02/06/2024
Replaced all parts ordered by previous tech tested unit found no leaks and unit ran checked okCall complete; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP and 1 W10721967 CAM KIT
We serviced a
MAYTAG DRYER
Model MED7230HW
Near Huntersville, NC 28078
Robert A.
Job Details: 02/06/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/06/2024
"Complaint dryer turns on, but drum will not spin. I found open thermal cut out fuse and drive belts that is frayed and broken or replaced component kit drive belt and thermal cut out. I tested operations. Everything is now working properly with no further issues. ; used 1 WP3392519 (THERMAL FUSE), and 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL RANGE
Model AER6303MMS0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/06/2024
Complaint heard a loud explosion seen bright lights coming from the oven while oven was in use. I found bacon limit has failed. Spectacularly unit will need a bake element and a main control to fix. No additional issues found everything else is working just fine as of right now. ; ordrng 1 W11182108 (Element) and 1 W11536794 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/06/2024
"Complaint, middle rack spray arm fell off cannot get it to go back on I discovered spray arm had fallen off. I replaced manifold assembly that included new spray arm on inspected for any additional issues. No additional issues found or reported by customer. Dishwasher is now working just fine. No error codes and fault history found at this time either."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/06/2024
I replaced all previously order parts. I performed a diagnostic cycle test 57 cycle just fine E0 error code in test 56 test 45 water filled fine into icemaker. Damper control motor is operating quietly now no further issues. Found or reported by customer. ; dspstn on spec-tagged invntry: 1 W11482383 VALVE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/06/2024
"I replaced fresh food door, wiped away, all excess moisture from door, not sealing properly due to original door being warped. Tested operations no further issues. Found with door today or refrigerator at all. No issues reported by customer either."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMW0
Near Mansfield, CT 06268
Amanda R.
Job Details: 02/06/2024
Motor not turning on replaced sump assembly tested operation normal ; dspstn on spec-tagged invntry: 1 W11613479 MOTOR/SUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Putnam, CT 06260
Amanda R.
Job Details: 02/06/2024
Evaporator fan not running no ice build up when remove the cover for fan it comes on needs new evaporator fan ; ordrng 1 WPW10464673 (Fan)
We serviced a
JENN-AIR OVEN
Model JJW2730DS01
Near Watertown, CT 06795
Jimmy R.
Job Details: 02/06/2024
"Tested oven and found unit erroring out f2e1 stuck or shorted key pad tried to cancel out error but it would come right back up. Removed console and checked for loose wires at J 4,5,6,7 and all wires where connected properly, unplugged each connection and reconnected to make sure reinstalled console and heated oven to 350 degrees, oven got to temp and stayed. Advised customer on console is erroring out and is causing the issue advised after resetting unit seemed to be ok if it comes back they will need to replace the console gave estimate on how much they will try unit and call back if console needs to be ordered"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Newington, CT 06111
Jeremy B.
Job Details: 02/06/2024
Front roller wheels had some screws that nsyaed that were sticking out. Screws not supposed to be there. The screws damaged the floor. The rear panel dented was able to straighten
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near Wolcott, CT 06716
Jimmy R.
Job Details: 02/06/2024
"Ran washer and found machine would start to squeal when it would get into a spin cycle, traced noise and found belt slipping on pulley causing it to make a squealing noise. Replaced faulty belt and recalibrated unit ran a wash and spin cycle and unit is now operating to factory specs ; used 1 W11239857 (Belt) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Southington, CT 06489
Jimmy R.
Job Details: 02/06/2024
"Tested washer and found unit had been washing and went into a spin cycle witch started to bang and go off balance, checked unit for level and found machine tipped forward and tub tipping forward, adjusted legs so tub sat evenly. Ran unit thew a cycle and found when running the faucet cycle it would not come on unit just flashed, recalibrated washer and checked faucet found unit now operating normally. Ran unit thew a spin cycle and all operations are now working to factory specs"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Southington, CT 06489
Jimmy R.
Job Details: 02/06/2024
"Checked over unit and found when opening door it would fall right down super fast, checked over hinges on door and found left side hinge had unclipped from door allowing door to fall down. Fixed left side hinge by clipping in door and securing leveled unit so door would close properly checked all operations and unit is now working to factory specs ; dspstn on spec-tagged invntry: 1 W11573703 LEFT HINGE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Putnam, CT 06260
Amanda R.
Job Details: 02/06/2024
Replaced control evaporator heater has continuity the wire harness isnt the same it dosent have the evaporator fan or wires for the fan took pictures
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, SC 29730
Mitch H.
Job Details: 02/06/2024
"Removed and replaced control, valve and HMI. Reassembled, ran control calibration. Tested washer. All functions operating properly. Correct valves actuated for temperature selected. Washer operating properly.; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/06/2024
I replaced icemaker I performed diagnostics cycle test 57 then checked error code history test 56E0 no codes. No issues then performed test 45 icemaker water fill cycle. Icemaker is filling with water now with no issues.; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER
We serviced a
WHIRLPOOL COOKTOP
Model WFE535S0LZ2
Near Brooklyn, CT 06239
Amanda R.
Job Details: 02/06/2024
Very deep scratch on left front burner quoted
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Plainfield, CT 06354
Amanda R.
Job Details: 02/06/2024
Complaint first time using front two burners scratched cooktop customer wouldnt let me take picture of receipt or pots that were used on cooktop
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB04
Near Plainfield, CT 06354
Amanda R.
Job Details: 02/06/2024
Unit is in untested basement off of garage ice cream soft freezing chicken nuggets and breakfast sandwiches explained unit wont cycle correctly in unheated area
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Sprague, CT 06330
Amanda R.
Job Details: 02/06/2024
Not filling or advancing sediment in hot inlet screen replaced valves ; used 1 W11165546 (VALVE) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Mansfield, CT 06250
Amanda R.
Job Details: 02/06/2024
Stuck key basket speed motor not spinning replaced actuator calibrated ran automatic test operation normal ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG DRYER
Model MGD6630HW1
Near Bristol, CT 06010
Jimmy R.
Job Details: 02/06/2024
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Plymouth, CT 06786
Jimmy R.
Job Details: 02/06/2024
"Checked over fridge and found customer having issue with fridge not cooling sometimes it would work sometimes it would not work. Advised customer with unit being in the garage it cant get below 50 degrees or the fridge will not operate gave customer Ed on how thermostat works and that if the garage was heated and stayed above 50 degrees the unit would operate normally, it was purchased and she was told it would be fine advised to call whenever unit was purchased and see if it can be swapped for a garage rated unit if not then it will work when temps get above 50. Unit is operating to factory specs"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near New Britain, CT 06051
Chuck M.
Job Details: 02/06/2024
Replaced oven gasket. Checked ok.
We serviced a
WHIRLPOOL DRYER
Model WGD5050LW3
Near Plainville, CT 06062
Chuck M.
Job Details: 02/06/2024
Customer complaint is that dryer door is flimsy. Checked door and it is functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Plainville, CT 06062
Chuck M.
Job Details: 02/06/2024
Customer complaint is that washer was banging and moved about 2 inches. Customer was washing jeans and flannel shirts. Checked basket and suspension. Ran test cycle and all checked ok. Explained off balance loads and weight distribution.
We serviced a
MAYTAG DRYER
Model MGD6630HW1
Near Bristol, CT 06010
Chuck M.
Job Details: 02/06/2024
Replaced console and tested. Dryer is working properly. Found sensor connected at terminal block. Took pics.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/06/2024
Replaced sump assembly ordered by previous tech unit ran and checked ok with no leaks.Call complete; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Windsor, CT 06095
Gary V.
Job Details: 02/06/2024
"Installed new compressor, checked for leaks, recharged and cycled on, frost pattern developed, please allow 24-48 hours for temps to stabilize.; dspstn on spec-tagged invntry: 1 876765 TUBING KIT and 1 W11370574 COMPRESSOR R600A , used 1 R600A (R600A 14.8 OZ) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Windsor, CT 06095
Gary V.
Job Details: 02/06/2024
"Inspected and found mounting brackets snapped off, replaced with new brackets and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Windsor, CT 06095
Gary V.
Job Details: 02/06/2024
"Installed parts listed and cycled,tested fine.; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Meriden, CT 06450
Jeremy B.
Job Details: 02/06/2024
"Installed new compressor and filter drier. Pulled a vacuum then recharged with 49g of r600a please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11504416 COUPLER 8.5/6 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBW01
Near Windsor, CT 06095
Gary V.
Job Details: 02/06/2024
"Concern is noise while in operation. Inspected and found rear back panel ewes loose and tightened, also found ice maker not connected to water, and Rene ice maker off."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Simsbury, CT 06070
Gary V.
Job Details: 02/06/2024
"Inspected and found soap dispenser not opening, replaced and tested fine.; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Avon, CT 06001
Chuck M.
Job Details: 02/06/2024
Customer complaint is that washer would not start. Ran diagnostics and found error codes F2e1 stuck key. F7e5 shifter fault. Ran manual test cycle successfully. Inspected underneath and all checked ok. Ran Quick Wash Cycle successfully.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Middlefield, CT 06455
Jeremy B.
Job Details: 02/06/2024
Found dispenser water line and icemaker fill tube frozen. Was able to clear. Set fresh food section at 40.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMW2
Near Windsor Locks, CT 06096
Gary V.
Job Details: 02/06/2024
"Inspected and found inlet float stuck not allowing water in, adjusted float and cycled, tested fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Northampton, MA 01060
Mike K.
Job Details: 02/06/2024
"Complaint of unusual noises thinks it the compressor, had not made noise today. Cs does not use icemaker / filter not hooked up to water. Icemaker and as in imposition and loose in freezer, cycled and valve is noises when operating, cs wasnt working n room at time today verify if that was noise. Removed icemaker. Compressor/fans turned on and normal. Unit also went into defrost while examining and defrosting properly."
We serviced a
GE REFRIGERATOR
Model CFE28TP2MCS1
Near Holyoke, MA 01040
Mike K.
Job Details: 02/06/2024
"Ice pops have been soft recently. Cs emptied fr this morning. Compressor running on arrival.Evap fan is not. Fr temp on arrival 18.Found a wire has gotten blocked Dan operation, evap froze up. Steamed clear evap and repositioned wire farther away from fan. Service call only as fan assy was reinstalled as part of last repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlotte, NC 28278
Mitch H.
Job Details: 02/06/2024
Tested and found dispenser side of valve not working. Has power when activated but solenoid only hums. Valve does not open. Quoted customer for repair. Checked part availability and scheduled return for 2/9 AM. Collected full amount on cc.; ordrng 1 W11548535 (Valve)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB2
Near York, SC 29745
Mitch H.
Job Details: 02/06/2024
Tested and found cooktop on light stays on when all burners are off. Found right front infinite switch bad. Replaced switch from t/s. All now operating properly.
We serviced a
SAMSUNG RANGE
Model NE63A6511SS/AA
Near Springfield, MA 01109
Roger R.
Job Details: 02/06/2024
Installed new LED display panel. All ok.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Springfield, MA 01104
Roger R.
Job Details: 02/06/2024
Installed new lint filter guard/ holder. All checks okay.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Springfield, MA 01103
Roger R.
Job Details: 02/06/2024
Installed new control for oven. Checked operation all ok no error codes. Repair under warranty
We serviced a
KENMORE DRYER
Model ="110.61402310"
Near Springfield, MA 01128
Roger R.
Job Details: 02/06/2024
"Found unit has a bad motor that is giving power to heater when motor is not running, this caused the thermal fuse to be bad. Quoted for blower, motor and fuse. Client will call if repair is needed."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near East Longmeadow, MA 01028
Roger R.
Job Details: 02/06/2024
"Found blower wheel split and broken. Tried to remove blower but was not able to get off motor shaft. Will need to order new motor, blower, blower housing and related parts. Will return to install asap. ; ordrng 1 W11549461 (Motor) and 1 W11481730 (Bracket, motor) and 1 W10888146 (Housing, blower) and 1 W11596046 (Seal) and 3 WP489463 (Screw)s and 1 WP697772 (BLOWER WHEEL) and 2 WPW10121316 (Clamp, motor)s"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Hampden, MA 01036
Roger R.
Job Details: 02/06/2024
Found error codecF2E1 for stuck button code. Customer complains of erratic operation. Will order new UI and return to install. ; ordrng 1 W11626080 (Console)
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Canton, CT 06019
Chuck M.
Job Details: 02/06/2024
Customer complaint is that oven console is was uneven. Inspected and found console lower panel was installed incorrectly. Corrected and showed customer. Customer stated that oven was not heating properly. Ran bake and measured temperature and cycling. Oven checked ok.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Cromwell, CT 06416
Jeremy B.
Job Details: 02/06/2024
Washer making loud noise during high speed spin. The noise is coming from the bearings in gear case. Needs new gear case. Was able to remove wash plate. Quoted customer.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Holyoke, MA 01040
Mike K.
Job Details: 02/06/2024
"Unit has a contract, but came across as wp warranty. Cs called pc richards and was on hold for quite awhile, looked at unit in mean timeComplaint of not not filling and shaking during cycle. Blinks sensing and will not stop, unplugging/plugging in and same. Cannot go into diagnostics. Bouncy suspension and broken lid.Did final get unit to exit cycle and went into diagnostics. Completed ok, basket is loose, wobbly. Requires hub, lid and suspensions F8e1, f0e2, were errors in history. For filling complaint was of using hot when in cold water cycles, domaines tap cold is only setting that does not use some hot water, water valves operated properly in self test.Pc richards can not give an authorization number, just work number through whirlpool. Advised to have call set up again as contract.If possible preorder parts Washplate, screw, the upgraded hub assy, lid and suspension.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Charlotte, NC 28212
Jeff L.
Job Details: 02/05/2024
Replaced drain pump due to not pumping all water out. Unit ran and checked ok no leaks. Part needs to be replenished to my stock did not have invoice number on one I used
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Meriden, CT 06450
Jeremy B.
Job Details: 02/05/2024
Customers complaint is food getting too cold found setting at max. Lowered to recommended please allow 24hrs to stabilize.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Vernon, CT 06066
Amanda R.
Job Details: 02/05/2024
F8e6 f7e7 errors outlet very loose plugged into a strip started cycle
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Canton, CT 06019
Gary V.
Job Details: 02/05/2024
"Installed new compressor and checked for leaks, recharged system and frost pattern developed. Please allow 24-48 hours for temps to regulate."
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW0
Near Bloomfield, CT 06002
Gary V.
Job Details: 02/05/2024
"Installed parts listed and cycled thru component synchronization test, and tested fine."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Simsbury, CT 06070
Gary V.
Job Details: 02/05/2024
"Inspected and found door glass panel warped, unit shows out of 30 cosmetic from sept 23 date of issue. DOP was corrected will order part and return, they open 10-6, can return any time.; ordrng 1 W11600222 (Door glass)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Rock Hill, SC 29730
Mitch H.
Job Details: 02/05/2024
"Pulled dishwasher from cabinet. Removed and replaced pump/motor assembly. Reassembled, tested dishwasher and checked for leaks. Operating properly and no leaks. Reinstalled in cabinet, retested, operating properly. Checked entitlement and confirmed unit still in first year warranty l"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 02/05/2024
"Returned to install parts ordered, installed new tub ring, disperse and dispenser bezel."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/05/2024
Complaint door is dented. I discovered dishwasher. Door panel has a dent in the left side of the panel right in the center about 12 inches down from the top. I replaced door panel tested operations of dishwasher. No additional issues found all functions are normal and no error codes in diagnostics fault history.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Denver, NC 28037
Ryan S.
Job Details: 02/05/2024
"Customer complained unit loud, no water. Upon arrival found water valve not working, not filling unit. Replaced water valve from ts. Verified proper operation. Left pre id part (sump) with customer. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP , used 1 W11434044 (VALVE-INLT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Waterbury, CT 06706
Jimmy R.
Job Details: 02/05/2024
"Checked over unit and found console not coming on and no display, checked power to unit and 120v is present but unit had been Infested with bugs witch shorted out controls advised customer they need to call rental center and go from there we cant touch unit like it is"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Walpole, MA 02081
Aimee Z.
Job Details: 02/05/2024
"Error f7e1Found needed cap with actuator, replaced and ran diagnostics; used 1 W11395618 (Cap), and 1 W10913953 (Acuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Fort Mill, SC 29715
Mitch H.
Job Details: 02/05/2024
Arrived and attempted to replace ACU. Found that both ACU and console ordered were incorrect. Reordering correct parts. Checked part availability and scheduled return for 2/9 PM; ordrng 1 W11319991 (Console) and 1 W11322903 (ACU)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Chicopee, MA 01020
Roger R.
Job Details: 02/05/2024
Found upper rack supports broken quoted for part and labor. Replaced and tested. All okay ; used 1 W10712395 (ADJUSTER) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Springfield, MA 01118
Roger R.
Job Details: 02/05/2024
Installed new water filter and reset indicator on display. Also reset air filter indicator.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fort Mill, SC 29715
Mitch H.
Job Details: 02/05/2024
"Checked and found that valve under sink was turned off not allowing water to unit. Turned valve on, tested, dishwasher operating properly. Collected for service call on cc."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Fort Mill, SC 29708
Mitch H.
Job Details: 02/05/2024
Checked and tested washer. Found that noise was coming from drain hose vibrating against back of washer as spin speed ramps up. Washer is very close to back wall. Customer is going to move hose or put something between hose and back of washer. Washer is operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Springfield, MA 01119
Roger R.
Job Details: 02/05/2024
Found unit had a bad ignitor. Quoted 89.99for new ignitor and $199 labor rate. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Springfield, MA 01119
Roger R.
Job Details: 02/05/2024
"Found tub full of water. Drained water using customers wet vacuum. Removed pump and hoses, checked for obstructions and found none. Reinstalled pump and checked electrically and pump gets power and turns. Reinstalled and ran test cycle and found pump working properly. Unit draining okay. Suspect drain may be slow and should not be an air tight fitting but should be in a standpipe."
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRP02
Near East Longmeadow, MA 01028
Roger R.
Job Details: 02/05/2024
Found unit with lower light on left side of cabinet not working. Noticed customer had removed light at some point and wires cut at light. Wires are foamed in from factory and unable to access for repair. unable to repair light
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXSS8
Near Longmeadow, MA 01106
Roger R.
Job Details: 02/05/2024
Found unit had burnt control and user interface. Also wiring harness damaged. Gave estimate of partial repair and unit is not cost effective to repair. Trip charge covered by whirlpool.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/05/2024
"Complaint washing machine, making a loud grinding noise will not spin will not agitate. I found error code F7E6,F7E1 X2. F5 E4 error, codes in diagnostics fault history. I found gearcase has dropped a gear and his grinding I found drive motor gets extremely hot to the touch when tub spins for only a minute and its tripping overload thermal cut out. Unit will need a gearcase wash plate, drive motor, spanner nut actuator, and cam to fix. ; ordrng 1 W10913953 (Actuator) and 1 WPW10006384 (Belt) and 1 W10721967 (Clutch) and 1 W11283592 (Mtr) and 1 W11449840 (Gearcase) and 1 W11551646 (Nut) and 1 W10752283 (Washplate) and 1 W10752187 (Screw)"
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Huntersville, NC 28078
Robert A.
Job Details: 02/05/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
LG WASHER
Model WM4370HKA
Near Southampton, MA 01073
Mike K.
Job Details: 02/05/2024
"Clothing had gotten stuck in boot and wrenched out of shape. Attempted to remove outer spring and reshape, but boot is stretched. Quoted for boot/labor. Office to contact to schedule return.; ordrng 1 MDS65736906 (Boot)"
We serviced a
LG REFRIGERATOR
Model LFX31925ST/00
Near Northampton, MA 01060
Mike K.
Job Details: 02/05/2024
"Steamed evap clear and when attempting to put in new evap cover assy realized it does not have central evap fan motor, which is one that tested with high resistance on original visit, cover is also wired differently. Office looked up fan motor individually and we did find a crossover part, though looks completely different, unsure by image how it fits to original cover.Office will order part and contact cs to schedule return when it comes in.No further payment collected as cover ordered for today was not used.; ordrng 1 Eau64824401 (Evap fan motor)"
We serviced a
LG DRYER ELECTRIC
Model DLE5977W
Near Granby, MA 01033
Mike K.
Job Details: 02/05/2024
"Screeching noise while running. Found idler pulley heavily gouged by belt and not moving, belt starting to gray and a couple supports wobbly.Quoted for dryer kit /labor. Accepted. Replaced belt, pulley spring, and replaced damaged supports. Ran and heating and tumbling fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Holyoke, MA 01040
Mike K.
Job Details: 02/05/2024
"Unit not dispensing fault n arrival today, checked line through door and clear. Reservoir freezer it, replaced valve and cleared reservoir. Set rf temp to one setting warmer."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Chicopee, MA 01013
Mike K.
Job Details: 02/05/2024
"Unit starts without coins needed. Not status light on display. Will not go into diagnostics. Same after unplugging/ plugging in. Let run cycle and Went through full cycle ok.Quoted for main control/ coin interface and labor, parts are covered by 24 month wp warranty per service bench, labor not covered as is beyond by 3 month labor warranty; ordrng 1 W11368855 (Control) and 1 WPW10491734 (Coin interface board)"