Service History 4 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, NC 28278

Caleb

Job Details: 04/29/2025

Used test kit and confirmed unit has proper air flow. Customer stated that when using timed dry the unit will stop turning but will continue to count down. Clothes will be damp and sometimes still wet. He stated that if he leave it alone that it will start turning again. But will constantly hear the relay in the board click when not running. Motor overheating. ; ordrng 1 W11234001 (Motor) and 1 W11327190 (Blower) and 1 WP8577274 (Thermistor) and 1 W11565024 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ07

Near Charlotte, NC 28278

Caleb

Job Details: 04/29/2025

Engagement Yoke stripped on motor shaft. Unit needs new yoke and divider. ; ordrng 1 W11378860 (Washer) and 1 WP63052-2 (Coupler) and 1 WPW10309864 (Divider)

We serviced a

WHIRLPOOL WALL OVEN

Model JJW2427WS02

Near Charlotte, NC 28273

Caleb

Job Details: 04/29/2025

"Replaced blower fan, unit checks fine."

We serviced a

WHIRLPOOL WASHER FL

Model wfw560chw4

Near Charlotte, NC 28209

Caleb

Job Details: 04/29/2025

Replaced previously ordered bellow with new clamps. Unit tests fine at this time.

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WET4027HW2

Near Charlotte, NC 28208

Caleb

Job Details: 04/29/2025

"Maintenance had to replace tenants unit with a new one, the unit is now sitting in storage with to power. Unable to confirm operation at this time, customer stated that they will try to get a 240v hookup in there shop"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ04

Near Charlotte, NC 28208

Caleb

Job Details: 04/29/2025

"Freezer door is hollow where insulation is missing in freezer door. You can tap the door where there isnt moisture and Hear density, but where there is moisture you can hear that is empty. Without insulation cold temps from freezer is traveling though door and causing condensation. Gasket is built into door.; ordrng 1 W11436967 (Door)"

We serviced a

MAYTAG WASHER TL

Model MVWB865GW0

Near Monson, MA 01057

Chris B.

Job Details: 04/29/2025

Replaced all parts and everything working normal. No leaks detected.

We serviced a

WHIRLPOOL WASHER TL

Model WTW5010LW0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 04/29/2025

"Ran diagnostics and found errors F0e7 load detected during a clean cycle, f0e9 off balance pause, ran auto cycle and found unit would not ramp up to a full speed spin causing clothes to come out wet. Ran a calibration to correct issue tried running a spin again and unit is now ramping up to high spin and clothe are coming out dry. Advised customer on running unit on a clean with clothes, all operations are now working to specs"

We serviced a

WHIRLPOOL WASHER TL

Model MVW7232HW0

Near Agawam, MA 01030

Jorden

Job Details: 04/29/2025

"Arrived and found no error codes stored in system, ran auto test mode and quick cycle, no problems occurred either time. Unit fully functional."

We serviced a

WHIRLPOOL WASHER TL

Model ="110.29522801"

Near Agawam, MA 01001

Jorden

Job Details: 04/29/2025

"Arrived and found soft spots all over the timer cycle options, intermittently will the unit start spinning but not reliably and unit wont fill. Unit needs new timer. Customer opted out of repair."

We serviced a

WHIRLPOOL RANGE

Model KCGS950ESS06

Near Prospect, CT 06712

Jimmy R.

Job Details: 04/29/2025

"Checked over unit and found cooktop middle burner not burning correctly found flame coming out of the sides. Found burner was not attached correctly it was screwed down on an angel, removed and reinstalled correctly adjusted all flames and unit is now burning and operating to specs"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Meriden, CT 06451

Jimmy R.

Job Details: 04/29/2025

"Tested unit and found dryer would run but timer would never advance it would just sit in same position. Removed console and found one side of molex connection not plugged in to timer causing no power to turn timer and cycle. Replaced and Reconnected timer, timer is now advancing and working to specs ; dspstn on spec-tagged invntry: 1 W10857612 TIMER"

We serviced a

MAYTAG WASHER TL

Model MVWC465HW2

Near Meriden, CT 06450

Jimmy R.

Job Details: 04/29/2025

"Ran washer and found unit banging from underneath, checked noise and found shelf had fallen off causing it to hit tub and motor. Secured shield and when running a wash unit would make a rattling hitting noise from agitator, removed and found coin had been under it causing it to hit and make noise, removed and recalibrated unit all operations now working to specs"

We serviced a

WHIRLPOOL WASHER TL

Model WTW5000DW3

Near Meriden, CT 06451

Jimmy R.

Job Details: 04/29/2025

"Tested unit due to banging and found suspension good and stiff ran diagnostics finding errors F7e6 motor fault, f7e7 motor not reaching rpms, F0e5 off balance, ran a self test and found motor not ramping up to speed and belt squealing. Wile running spin cycle cam would clunk due to not engaging fully, unit will need new motor,belt,cam,and actuator, parts tentative p/a ; ordrng 1 W10890624 (Motor) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W10913953 (Actuator), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRMF3636RZ00

Near Middletown, CT 06457

Andre

Job Details: 04/29/2025

Ck unit upon arrival and found control having miscommunication error when running diagnostic to operate fan motor found no fan motor running during diagnostic but fan operate when not in diagnostic Ohm out all thermistor and order control board ; ordrng 1 W11556912 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT311FZDW06

Near Southington, CT 06489

Andre

Job Details: 04/29/2025

"Ck unit upon arrival per customer refrigerator door is not closing and staying open check and found unit tilt towards the front, adjust front left and right legs to give unit a tilt backwards and unit is now closing properly with a strong gravitational pull"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ04

Near Charlotte, NC 28278

Mitch H.

Job Details: 04/29/2025

Installed new control. Plugged unit in. Found it still dropping power to compressor after 3 to 5 seconds. Called tech line spoke to Joe SR# 7741439818. He had me unplug P9 connection to evaporator fan. When I did that compressor powered on and stayed on. Joe said that is an issue with the evaporator fan motor going bad causing voltage to compressor to cut out. Quoted customer for replacing evaporator fan and saved estimate. Customer approved. Return is scheduled for 4/30 AM ; ordrng 1 W11578030 (Evaporator fan)

We serviced a

WHIRLPOOL DRYER

Model WED8100BW0

Near Mansfield, MA 02048

Aimee Z.

Job Details: 04/29/2025

Installed new fuse complete; dspstn on spec-tagged invntry: 1 WP3390719 THERMAL FUSE

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS321SDHZ08

Near Auburn, MA 01501

Glenn

Job Details: 04/29/2025

Found ice maker not entering harvest it is filling fine and freezer temp is cold enough. Installed new ice maker tested all ok ; used 1 W11700250 (ICEMAKER) from stock

We serviced a

MAYTAG WASHER TL

Model MVW5035MW2

Near Grafton, MA 01536

Glenn

Job Details: 04/29/2025

"Replaced broken harness and drain pump tested all ok but the faucet option is not responding order part control board ; ordrng 1 W11627413 (Control), used 1 W11643701 (HARNESS LOWER), and 1 W11399437 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FBD

Model WRF560SEHZ

Near East Longmeadow, MA 01028

Jorden

Job Details: 04/29/2025

Arrived and found filter seeming to be stuck but just took a little extra to remove it. Noise is just the sound of the damper opening and closing and only thing that froze were some wet fresh foods. Adjusted the drawers moisture/air baffle and informed customer fresh veggies especially if not dry will have a much higher chance of freezing/crystalizing. Unit tests fine. ; rqstng P&A on 1 W11087463 (damper)

We serviced a

AMANA RANGE

Model ACR4203MNB1

Near Springfield, MA 01105

Jorden

Job Details: 04/29/2025

Arrived and found L1 on terminal block had melted through and touched the rear panel causing it to trip the moment power is applied. Unit needs new terminal block and harness. ; ordrng 1 WPW10245259 (block-term) and 1 W11692847 (Harness main)

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT519SZDM09

Near Springfield, MA 01108

Jorden

Job Details: 04/29/2025

Arrived and found FF door gasket not seating properly and FZ door handle broken. Ordering new gasket & handle. Be sure to apply a thin layer of silicone to gasket channel to help keep gasket in place. ; rqstng P&A on 1 W11030683 (gasket-dor) and 1 W10837029 (handle)

We serviced a

FRIGIDAIRE REFRIGERATOR TM

Model LFTR1835VF6

Near Springfield, MA 01129

Jorden

Job Details: 04/29/2025

Arrived and found a small puddle of water underneath the lower drawers but a rink of ice in the FZ. Verified no blockage in rear compressor cavity and air channels clear. Advised customer to manually defrost the unit by leaving doors open and unit turned off for 24h.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Southbridge, MA 01550

Chris B.

Job Details: 04/29/2025

Complaint that the dishwasher is not turning on. Found tripped breaker on the line. Unit working normal.

We serviced a

LG WASHER FL

Model WM8100HVA

Near Palmer, MA 01069

Chris B.

Job Details: 04/29/2025

Complaint that the washer is not draining and water collected in the door. Found bad drain pump and gasket. Will order parts for approval. ; rqstng P&A on 1 4681EA2001T (Drain Pump) and 1 ACA56078801 (Boot Spring) and 1 MDS47123608 (Boot Gasket) and 1 4861ER2001J (Inner Spring Clamp)

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC704FPS06

Near Longmeadow, MA 01106

Jorden

Job Details: 04/29/2025

Arrived and found light in dispenser lights up when pressing the ice dispenser paddle but auger not running. Verified control not sending 120v to auger. Unit needs new min ACU. Customer is undecided.SR #7741446771

We serviced a

SAMSUNG DRYER

Model DV45H7000EW/A2

Near Agawam, MA 01001

Jorden

Job Details: 04/29/2025

"Arrived and found idler bearing wearing down, unit needs new idler arm. Left unit disassembled but packed up tight, screws are inside drum.; ordrng 1 DC93-00634A (Idler pulley)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Union, CT 06076

Gary V.

Job Details: 04/28/2025

Inspected and found blower and motor clamps broken will order parts and return.; ordrng 1 WP694089 (Blower wheel) and 1 WP3404162 (Motor clamp) and 1 WPW10121316 (Clamp)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ04

Near Charlotte, NC 28278

Mitch H.

Job Details: 04/28/2025

Met Caleb at home. Found voltage to compressor dropping out every few seconds. Relay on board clicking on and off. Advised Caleb to order board before opening system and replacing compressor. Compressor could be damaged from constant cycling but needs to have consistent power from board to properly diagnose.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFES7530RZ0

Near Clover, SC 29710

Mitch H.

Job Details: 04/28/2025

Checked and confirmed issues with cooktop. Range still in 30 day cosmetic warranty. Ordering cooktop. Advised customer that office will call to schedule when part arrives l; ordrng 1 W11730427 (Cooktop)

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Watertown, CT 06779

Andre

Job Details: 04/28/2025

"Ck unit upon arrival and found unit unplug. Plug unit back in and found drain pump running continuously cancel out cycle and try to calibrate and same issue order control for replacement ; ordrng 1 W11603810 (Contol), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRSF705HBS01

Near Paxton, MA 01612

Chris B.

Job Details: 04/28/2025

Replaced parts and compressor kicked in and working. Mentioned to the customer to keep an eye on the cooling for the next few days. 1yr warranty on parts and labor.

We serviced a

MAYTAG WASHER TL

Model MVW6230RHW2

Near Auburn, MA 01501

Chris B.

Job Details: 04/28/2025

Replaced all parts and a few diagnostic cycles and spin all running normal. No leaks detected.; dspstn on spec-tagged invntry: 1 W11239857 BELT

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Belchertown, MA 01007

Chris B.

Job Details: 04/28/2025

Replaced part and dishwasher running normal.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS321SDHW01

Near Springfield, MA 01119

Jorden

Job Details: 04/28/2025

Arrived and customer is requesting a new door or bracket be installed because the door is bouncing when they open it. Tried to explain to customer that the bracket & a new door is not going to fix this because of the adjustment made on 2/11 to customers choice. They wanted the doors to shut on their own and requested I adjust the feet so the unit is as high as possible. Now that it is the customer doesnt like how the door opens. Adjusted the feet to a more reasonable height but they customer is simply adamant about having a part replaced/installed. Ordering new door and bracket. ; rqstng P&A on 1 W11557261 (Bracket) and 1 LW10912366 (dor-fip)

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KURG24RWBS21

Near Holden, MA 01520

Glenn

Job Details: 04/28/2025

Complaint fridge only cools when the cold control is turned to the highest setting then things freeze when turned lower the fridge turns off. Needs cold control ; ordrng 1 4344765 (Cold Control Box)

We serviced a

FRIGIDAIRE DISHWASHER

Model FDSH450LAF4A

Near Worcester, MA 01606

Glenn

Job Details: 04/28/2025

Installed part tested dishwasher operations all tested ok

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS3

Near Worcester, MA 01607

Glenn

Job Details: 04/28/2025

Tested found fake element 22 ohms not getting proper voltage from control board order part ; ordrng 1 W11548749 (Control board)

We serviced a

WHIRLPOOL MW/WALL OVEN COM

Model WOC54EC0HS04

Near Grafton, MA 01519

Glenn

Job Details: 04/28/2025

Installed user interface tested both the oven and microwave tested all ok

We serviced a

JENN-AIR WALL OVEN

Model JJW2830DS03

Near Mansfield, MA 02048

Aimee Z.

Job Details: 04/28/2025

Installed new console and code for model set time and year Heated both oven Complete

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ04

Near Charlotte, NC 28278

Caleb

Job Details: 04/28/2025

"On further inspection found that unit will need new control W11224256. Control not sending constant voltage to compressor, causing compressor and condenser fan to start and stop constantly. Advised customer that unit will need a control and customer decided to contact whirlpool at this time."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ04

Near Charlotte, NC 28278

Caleb

Job Details: 04/28/2025

We serviced a

KITCHENAID DRYER

Model KEYS850LQ0

Near Charlotte, NC 28202

Mike K.

Job Details: 04/28/2025

"Broken belt, worn pulley, replaced and unit testing fine. Unit cycling heat and tumbling ok; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

SAMSUNG WASHER FL

Model WF42H5200AF/A2

Near Brimfield, MA 01010

Chris B.

Job Details: 04/28/2025

Complaint that the washer made a big bang and now is not washing properly. Found bad tub tearing the boot all around into pieces. Customer will look into another washer. Collected trip fee.

We serviced a

WHIRLPOOL M/W OTR

Model GH4155XPB0

Near Charlotte, NC 28262

Mike K.

Job Details: 04/28/2025

"Unit is a 20year old OTR microwave with full part/labor contract. Cs has replaced the control. Unit has no power/blank non responsive display, cavity light does not come on and is plugged in. Verified 120 vac at wall. Pulled out door switches and they tested fine, double checked wiring and is all connected fine. Found open fuse which is positioned such that it looks like you will need to remove fan housing assy to access, not enough room to pull fuse. Verified 120vac coming to fuse. Jumped and unit powers on. Ran cook cycle for a couple seconds and very loud, do not hear magnetron running. Ordering fuse, magnetron, transformer and cap as I am not sure what popped the fuse, did not find any short to ground and did not pop breaker when running.Will put down for double time as it will need to come down and will need to be checked for any shorts. Unit is quite greasy; ordrng 1 W10245183 (Magnetron) and 1 WPW10136726 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10138793 (Fuse) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS315SDHZ08

Near Millis, MA 02054

Glenn

Job Details: 04/28/2025

"Phone water, shoot leaking into the bottom of the freezer order. The part tech will need a steamer and food grade silicone upon return. My steamer is dead will not work. We need to silicone the water shoot at the back of the freezer where it connects to the wall to prevent dripping as the icemaker fills ; rqstng P&A on 1 W11645360 (Water chute)"

We serviced a

MAYTAG WASHER FL

Model MHW5630HW3

Near Grafton, MA 01519

Glenn

Job Details: 04/28/2025

Complaint burning rubber smell in washer when the door was opened. Washer was over loaded cracking the rear of the inner basket. The washer works ok with smaller loads. Will need a tub job to repair the damage. Called safety sr 7741431195 Repair declined

We serviced a

KITCHENAID REFRIGERATOR SXS

Model KRSF705HPS04

Near Ware, MA 01082

Chris B.

Job Details: 04/28/2025

Complaint that the ice maker is not functioning correctly. Found bad IM used TS# W10873791. Defrosted IM water shoot. Ran IM diagnostic test. All running and filling properly.; used 1 W10873791 (ICE MAKER) from stock

We serviced a

MAYTAG WASHER TL

Model MVW5430MW1

Near Wrentham, MA 02093

Aimee Z.

Job Details: 04/28/2025

"Installed harness, drain pump and control . Ran diagnostics and spin cycle; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFF507HPS00

Near Douglas, MA 01516

Glenn

Job Details: 04/28/2025

Complaint intermittent malfunction fridge starts to shut down and restart as if losing power the user interface face goes blank when this happens but the dispenser light remains lite the fridge cools fine when it does operate order part call 508-498-4342; ordrng 1 W11224256 (Control board)

We serviced a

KITCHENAID REFRIGERATOR SXS

Model KRFF507HPS03

Near Fort Mill, SC 29708

Caleb

Job Details: 04/28/2025

Unit had e5 error for icemaker via diagnostics; used 1 W11658802 (Icemaker) from stock

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Oxford, MA 01540

Glenn

Job Details: 04/28/2025

Found F8 E1 long fill or no fill. This is causing the washer to shut off and not complete the cycle. Found no hot water connected to washer causing the problem. Instructed customer washer needs hot water to operate. Customer wants to return the washer

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS3

Near Bristol, CT 06010

Andre

Job Details: 04/28/2025

Ck unit upon arrival and found dispenser motor not opening ran diagnostic and same issue open door assembly and found motor from soap dispenser dislodge install new dispenser assembly and ran test dispenser soap door not opening ; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Granby, CT 06060

Jorden

Job Details: 04/28/2025

"Arrived and found complaint: wash motor to noisy. Replaced and new motor failed to run, replaced with truck stock and tested fine. ; used 1 W11416363 (PUMP & MOTOR) from stock"

We serviced a

WHIRLPOOL WASHER TL

Model Wtw4955hw3

Near Gastonia, NC 28054

Ryan S.

Job Details: 04/28/2025

"Customer complained of buzzing/humming noise and unit will not go through full cycle plugged unit in and found drain pump constantly running. Found pressure hose connected on both ends , valves not leaking, issue is with control boards pressure system. needs new control board. Per Service Pointer #: W11766193 Rev B. Unit has Scode (S153EB) to cover labor and parts for this repair. Collected trip fee, informed customer office will call when parts come in due to part being special order. ; ordrng 1 W11608056 (Control board)"

We serviced a

WHIRLPOOL WASHER TL

Model wtw5057lw1

Near Charlotte, NC 28227

Clinton

Job Details: 04/28/2025

Duplicate ticket

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW06

Near York, SC 29745

Mitch H.

Job Details: 04/28/2025

Checked and found door gasket deformed and not sealing correctly at top. Ordering gasket. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11501317 (Door gasket)

We serviced a

WHIRLPOOL WASHER TL

Model wtw5057lw1

Near Charlotte, NC 28227

Clinton

Job Details: 04/28/2025

Unit is not making noises that un normal. I tried to fix the lid closing it closes.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF555SDFZ15

Near Farmington, CT 06085

Andre

Job Details: 04/28/2025

Ck unit upon arrival and customer stated things is freezing inside refrigerator check freezer and found freezer sitting at 4.4 degrees. Ran diagnostic on damper control and found damper not closing all the way. Install damper and inform customer to rearrange products thats blocking supply vent forcing also instruct customer on air flow ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL

We serviced a

WHIRLPOOL WASHER TL

Model WTW4955HW3

Near Granby, CT 06035

Jorden

Job Details: 04/28/2025

"Arrived and found error codes F9E1 (long drain), F0E2 (over sudsing) and F0E5 (off balanced load detected) stored in system, cleared codes. Ran auto test cycle and verified unit not draining properly, unit needs new drain pump. ; ordrng 1 W10919003 (pump-water)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS0

Near Farmington, CT 06085

Andre

Job Details: 04/28/2025

"Ck unit upon arrival and found oven not heating properly remove and found baked element defective and broken. Also door gasket damage quote customer for repair and customer accept repair. Install bake element from stock and order door gasket for replacement isomer also sign waiver to pull unit out using slider ; ordrng 1 W11562931 (Gasket), used 1 W10779716 (ELEMENT) from stock"

We serviced a

SAMSUNG WASHER TL

Model WA50R5200AW/US

Near New Britain, CT 06053

Andre

Job Details: 04/28/2025

Ck unit upon arrival remove and install new suspension for washer and calibrate unit. Unit now operating to manufacturers specs

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF555SDFZ11

Near Plainville, CT 06062

Andre

Job Details: 04/28/2025

"Ck unit upon arrival and found when dispensing ice motor is having a hard time turning. Knock on the side of ice bucket a few time to remove bucket, after removing bucket found ice maker fill chute frozen causing water to splash when filling ice tray remove and defrost and test back operation unit now dispensing ice bucket was also full"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS588FIHW04

Near Southington, CT 06489

Andre

Job Details: 04/28/2025

Ck unit upon arrival and found loud grinding noise coming from damper control order damper control for replacement ; ordrng 1 W11236851 (Diffuser)

We serviced a

WHIRLPOOL WASHER TL

Model CAE2795F01

Near Suffield, CT 06078

Jorden

Job Details: 04/28/2025

"Arrived and found error codes F2E3 (mismatch of control & UI) and F5E1 (lid latch fault) stored in system, cleared codes. Ran unit and all operated fine with the exception of the water temp, the hoses are swapped and the wall supply valve doesnt turn off the supply. Advised customer theyd need to get maintenance or a plumber to address this issue."

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS322FDAB05

Near Springfield, MA 01109

Jorden

Job Details: 04/28/2025

"Arrived and installed LED module in the FZ and issue remains, again jumped out module and all other lights came on without issue. Reordering FZ LED module. ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ2

Near Springfield, MA 01109

Jorden

Job Details: 04/28/2025

"Arrived and found error code F8E6 (no fill) stored in system, cleared code. Found supply valves mostly closed off, customer opened and tested fine. Found wall valve is leaking slowly, informed customer, they will handle plumbing leak."

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Windsor, CT 06095

Gary V.

Job Details: 04/28/2025

"Concern is leak and noise when filling, cycled unit thru diagnostics and found no fault codes, cycled thru fill and drain and didnt detect any leak, however inlet valve when filling is making hammer noise, will submit estimate for inlet valve and call for return date.; ordrng 1 W11513255 (Inlet valve)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Windsor, CT 06095

Gary V.

Job Details: 04/28/2025

"Inspected and found bulkhead surface and inner drum surface deterioration, needs multiple parts for repair, will submit estimate and she will call when drum arrives.; rqstng P&A on 1 W11299300 (Bulkhead) and 2 WPW10080190 (Hex nuts)s and 2 W11236646 (Spacer)s and 4 WPW10512946 (Tri-ring)s and 2 WPW10359272 (Drum support shaft)s and 2 WPW10314173 (Support)s and 1 W10508188 (Drum)"

We serviced a

MAYTAG WASHER TL

Model MVW7232HC2

Near Bloomfield, CT 06002

Gary V.

Job Details: 04/28/2025

"Installed tub basket Gearcase, screws and filter, cycled thru diagnostics and not detecting any problems at this time. All functions test normal."

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near East Hartford, CT 06118

Gary V.

Job Details: 04/28/2025

"Inspected and found open thermal fuse, replaced and cycled tested fine. Informed customer about exhaust venting issues.; used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF555SDFZ16

Near Windsor, CT 06095

Gary V.

Job Details: 04/28/2025

"Inspected and found ice maker jammed mid cycle and broken, replaced with new ice maker and cycled and filled with water, please allow 24-48 hours for ice production."

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Charlotte, NC 28205

Caleb

Job Details: 04/28/2025

Unit has pressure switch failure. Confirmed no kinks or restrictions in pressure hose. Unit needs new control.; ordrng 1 W11603810 (Control)

We serviced a

WHIRLPOOL M/W OTR

Model WML75011HZ10

Near Charlotte, NC 28210

Caleb

Job Details: 04/28/2025

"Options/ClockPress Clock repeatedly, there are various options/setting may beadjusted:1-Clock; 2-Sound; 3-Scrolling Speed; 4-Language (on Canadamodel only); 5-Filter Reset; 6-Fan Timer; 7-Demo Mode; 8-Factory Reset. Customer stated that after running fan that. Prompt shows clean filter the reset in options. There is no options button on unit, it has to be cycled by pressing clock repeatedly. Was able to reset at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Charlotte, NC 28210

Caleb

Job Details: 04/28/2025

Lower seal is defective. Unit needs lower door seal. ; ordrng 1 W11664713 (Door seal)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS

Near Charlotte, NC 28211

Clinton

Job Details: 04/28/2025

Replaced none functional ui unit working properly after repair no issues

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPA01

Near Charlotte, NC 28211

Clinton

Job Details: 04/28/2025

U it has a bad external drain pump on arrival unit powered up and ran through two diagnostics cycles seen no issues then unit just shut off. Took back panel off removed plug from unit to extra drain plugged it in directly to wall unit powered on began working. Swapped plugs back unit back in to failed state order parts with Lisa next available date ; ordrng 1 W11539855 (Drain pump)

We serviced a

MAYTAG WASHER TL

Model MVWB850YW1

Near Charlotte, NC 28211

Clinton

Job Details: 04/28/2025

Replaced suspension and latch. Unit working properly after repair.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRMF3636RZ00

Near York, SC 29745

Mitch H.

Job Details: 04/28/2025

"Tested and found leak coming from filter not from filter head or tubing. New filter design with lock built into filter, not a separate piece. Spoke to Mark, advised him of issue and that filters are not covered under warranty. He is going to call Whirlpool to get a filter sent to him."

We serviced a

WHIRLPOOL DRYER

Model WED7000DW2

Near Rock Hill, SC 29732

Mitch H.

Job Details: 04/28/2025

"Checked and found element bad. Removed and replaced, tested. Dryer now heating and cycling properly.; used 1 279838 (Element) from stock"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 04/28/2025

"Tested and ran diagnostics. No stored error codes. Ran Automatic test cycle in diagnostics, completed properly. Ran manual tests for drain, agitate and spin, all checked good. Lid lock operating properly. Exited diagnostics, checked pressure hose, no issue found. Started in Quick wash cycle, washer filled and agitated correctly. Allowed to agitate for several minutes, no issues found. Canceled cycle, drained normally. Switched to rinse and spin, Filled and agitated properly. Allowed washer to go completely through this cycle. Drained and spun correctly. Cycled power to washer,ran control calibration again. All functions operating normally. Unable to duplicate any of the issues described. Washer operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ10

Near Rock Hill, SC 29730

Mitch H.

Job Details: 04/28/2025

"Checked and confirmed ice door not closing and sealing correctly. Removed and replaced separator. Reassembled, tested, door now closing properly."

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS571CIHZ04

Near Charlotte, NC 28269

Mike K.

Job Details: 04/28/2025

"Replaced door gasket and formed, door sealing fine. Instructed to leave door closed remainder of evening."

We serviced a

WHIRLPOOL RANGE

Model RF362LXSQ

Near Gastonia, NC 28054

Ryan S.

Job Details: 04/28/2025

"Customer complained front left burner not working. Replaced Infinite switch and surface burner. Ran unit on high and low , unit working as designed. ; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH"

We serviced a

KITCHENAID DRYER

Model KEYS850LQ0

Near Charlotte, NC 28202

Mike K.

Job Details: 04/28/2025

"Broken belt, worn pulley, replaced and unit testing fine. Unit cycling heat and tumbling ok; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, NC 28203

Mike K.

Job Details: 04/28/2025

"Unit is under 1yr wp warranty per service bench. Complaint of shutting down mid cycle. Verified moisture sensor working ( held wet cloth on sensor and remaining timed went dont steady as timed, removed and counting down much faster) In more questioning the unit stopped mid cycle but time kept going down. No errors in history. With complaint will order control. Stacked unit in tight closet, they will take down for return; ordrng 1 W11378949 (User interface)"

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRF736SDAM13

Near Mint Hill, NC 28227

Mike K.

Job Details: 04/28/2025

"Unit is making noise from the freezer. Found evap fan blocked with ice, cover frozen to evap. Managed to steam and remove cover, 30 ohms on defrost element and continuity in defrost thermostat. Put unit into diagnostics and compressor keeps running. Ran during all tests and defrost not working in testing. Verified 120vac at freezer harness to see frost thermostat, diagnostics does read it as open and had to defrost a bit to remove cover, but will order new thermostat assy, had a ts thermostat/evap fan motor assy, installed since unit all apart, but motor not running, bad part, reinstalled original and that fan works fine.Ordering controls and defrost thermostat assy; ordrng 1 WPW10453401 (Control) and 1 WPW10589838 (Control board) and 1 W11452196 (Fan/thermostat assy), used 1 W11452196 (EVAP MOTOR) from stock"

We serviced a

KITCHENAID RANGE

Model KFEG504KPS0

Near Charlotte, NC 28273

Mike K.

Job Details: 04/28/2025

Unit not preheating in bake. Found open bake element. Quoted for element/labor accepted. Replaced bake element and unit preheated to 350 fine; used 1 W10779716 (ELEMENT) from stock

We serviced a

WHIRLPOOL WASHER FL

Model WFW5605MW1

Near Gastonia, NC 28054

Ryan S.

Job Details: 04/28/2025

Customer complained of low flow error. Found drain line was not high enough. It was safe out as it filled customer proper drain line positioning ran quick load unit filled and started washing with the low flow error. Verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR BM

Model WRF540CWHV01

Near Denver, NC 28037

Ryan S.

Job Details: 04/28/2025

Return to install bulb installed bulb light now working in freezer proper operation

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Denver, NC 28037

Ryan S.

Job Details: 04/28/2025

Installed new timer that was ordered.ran unit. Unit now heating . Verified unit working as designed.

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Dallas, NC 28034

Ryan S.

Job Details: 04/28/2025

Customer thinks water level too low. Ran unit calibration. Informed her unit is working as designed. Informed her to use deep water wash in bulky or heavy for most water. Verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS315SDHZ08

Near Gastonia, NC 28052

Ryan S.

Job Details: 04/28/2025

Customer complained icemaker not working. Confirm complaint found icemaker tray broken replaced icemaker from truck stock. Jumped icemaker with test button verified proper operation of unit.; used 1 W11700250 (ICEMAKER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT518SZFM04

Near Gastonia, NC 28052

Ryan S.

Job Details: 04/28/2025

"Customer complained refrigerator door will not close properly. Confirm complaint found bottom hinge warped. Cannot bend hinge back, ordering bottom hinge, and washers. Scheduled return call with customer.; ordrng 1 WP2325482 (Hinge) and 1 WP487576 (Washer) and 1 WP489467 (Washer)"

We serviced a

CROSLEY DRYER

Model VDEW6511RW0

Near Gastonia, NC 28056

Ryan S.

Job Details: 04/28/2025

Customer complained unit taking several hours to dry. Unit failed vent test. Found exhaust clogged with lint. Informed customer to get exhaust line cleaned professionally. Took off exhaust and ran unit. Verified proper operation when vent not on.

We serviced a

SAMSUNG RANGE

Model NX58H5600SS/AA

Near Springfield, MA 01104

Jorden

Job Details: 04/28/2025

"Arrived and found ignitor drawing 2.9amps causing intermittent ignition, replaced and tested fine. ; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Charlotte, NC 28211

Clinton

Job Details: 04/28/2025

Unit has multiple error vent wax motor and sump assembly errors and additional the junction box cover is missing ordered parts for repair customer said just to call once we have time for service unit is a 2nd dishwasher in home and they honestly never used it; ordrng 1 W11407385 (Junction box cover) and 1 W11649995 (Vent wax motor) and 1 W11460946 (Sump assembly)

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ10

Near Pineville, NC 28134

Clinton

Job Details: 04/28/2025

Customer refused to pay the trip charge or for parts and labor and the bulb is blown and not coverd under warranty the office as all ready inform him of the trip charge prior to my arrival

We serviced a

MAYTAG WASHER TL

Model MVW6230HW1

Near Fort Mill, SC 29715

Clinton

Job Details: 04/28/2025

The model and serial number didnt match also I impacted the. In ticket can go back tot they original one. But they will need to call have information fixed with whirlpool for authorization to apply. Unit need control tho possible drain pump as well.

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