We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Cheshire, CT 06410
Jimmy R.
Job Details:
09/08/2023
"Tested washer and found console would not respond or power up ran a diagnostics cycle and unit came on then errors out F6e2 communication error, removed console and found solider joint touching each other due to corrosion cleaned cntrl and reprogrammed unit. Ran a wash and spin and unit wen thew properly.; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Prospect, CT 06712
Jimmy R.
Job Details:
09/08/2023
Removed old compressor and brazed in new replaced filter dryer and refilled unit with 5.00 oz 134a checked unit for leaking with uv light and found no issue with connections and no die anywhere. Advised customer to give unit 24hrs so temps can regulate all operations are now working to specs ; dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Monroe, NC 28112
Jonathan J.
Job Details:
09/08/2023
I replaced ceramic holder for broiler element in microwave. I tested operations no additional issues found with oven or microwave booth or preheating fine with no further issues.
We serviced a
MAYTAG WASHER
Model MVWB855DC2
Near Marshville, NC 28103
Jonathan J.
Job Details:
09/08/2023
Compliant wash machine will not do anything shuts off after a few seconds. I found error codes F8e6 f9e1 f2e1 I found drain pump is locked up unit will need drain pump. Customer declined estimate here today. states they are going to pursue alternative means of repair fix at them selves.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Unionville, NC 28110
Jonathan J.
Job Details:
09/08/2023
"Replace control, evaporator fan motor through Mr. heater assembling tested operations evaporator producing a full frost pattern. No issues with sealed system. Found everything should be working just fine. ; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
09/08/2023
"Since I was here, the other element has failed. Im ordering another element the large element. No additional issues found. Im ordering two of them just to be on the safe side. ; ordrng 2 W11396790 (Element)s"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
09/08/2023
Complaint wash machine walking across the floor. I found F-Zero E3 out of balance load detective error code in history. I inspected suspension rods. I cleared error code. I performed a DLMS calibration cycle. I inspected rotor bolt on gearcase tested all operations no additional issues found with washing machine. Instructed customer unproper loading procedures of the washing machine.. performed a quick wash cycle. No issues in quick wash.
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104HPS1
Near South Hadley, MA 01075
Mike K.
Job Details:
09/08/2023
"Unit did not desolve soap. Says unit not running properly. Ran a cycle to test. Control lock was on, turned off. filled fine and wash motor running fine.Had several cycles in a row where soap would just be sitting at bottom of unit undesolved.Spray arms are partially clogged, removed what would come out, but still restricted.Ran second time and again filled fine and wash motor running fine. 4-3, 7-1, (wash motor failure and no heat error) errors in history. Ran diagnostic cycle fine. Ordering spray arms and sump assy.Office to contact when parts come in to schedule return.; rqstng P&A on 1 W11085683 (Sump assy) and 1 W11101428 (Lower spray arm), ordrng 1 WPW10448645 (Mid spray arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Northampton, MA 01060
Mike K.
Job Details:
09/08/2023
Unit is under 1yr wp warranty per service bench.Support wheel is broken on lower bin. Ordering left side rail. Part is a special order. Office to contact when part comes in to schedule return.; ordrng 1 W11581314 (Left side rail)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28217
Robert A.
Job Details:
09/08/2023
"Cx complaint that the unit is freezing item in the RC. I inspected the unit to confirm the complaint. I found the diffuser cover has moisture built on it, and ice on the diffuser behind the cover. I ran test 9 multiple times, the diffuser door works fine. There is air leaks from the sides of the diffuser. I applied permagum around the edge of the diffuser where it meets the cabinet. The unit is working as designed. I collected the service call fee by CC."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, NC 28262
Robert A.
Job Details:
09/08/2023
Cx complaint that she is having an issue with the panel response again. I inspected the unit to confirm the complaint. I found an error code: f6e0. she says occasionally It will show a power loss and the clock time randomly becomes inaccurate. All buttons seem to work fine at the moment. Both the oven and MW are working fine as well. Im ordering a new main control board and panel to resolve the issue.; ordrng 1 W11600321 (UI panel) and 1 W11261167 (Comtrol board)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28262
Robert A.
Job Details:
09/08/2023
"Cx complaint that the unit is shaking violently. I inspected the unit to confirm the complaint. The cx has a video of the issue. She had a load running when I arrived, I stopped the load and checked for error codes. I found no error codes. I ran a calibration cycle and manual spin and agitate. Both passed with no issues, the suspension is good. I put the clothes from the cycle that was running in the tub and ran a manual spin, it did not shake violently. However I noticed the height of the unit was at its lowest, I pushed the tub down and it easily hit the ground. Meaning it does not take much for a heavy load to hit the ground. Load are at its heaviest when they are wet before the spin cycle. The shield underneath has marks showing friction with something, all parts behind the shield are in good condition. The unit was probably bouncing off the ground when heavy loads started spin cycles. I elevate the unit adjusting the leveling feet to prevent the unit from hitting the ground. I tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Charlotte, NC 28269
Robert A.
Job Details:
09/08/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Matthews, NC 28105
Jonathan J.
Job Details:
09/08/2023
"I replace compressor charged unit with 58 g of refrigerant weighed it in Tested operations unit is cooling as of right now. Used endoscope to verify frost pattern being produced going all the way across the top of the evaporator. Customer to allow 24 hours for unit to get down to temperature. ; used 1 W11506635 (COUPLER 6 NF MS SV), and 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"
We serviced a
KITCHENAID RANGE HOOD
Model KVWB406DSS4
Near Matthews, NC 28104
Jonathan J.
Job Details:
09/08/2023
"Complaint had an issue with the venting on the roof, causing water whenever it would rain to leak straight down into range hood, causing it to flood, cooktop and countertops. Due to the roof leak enter venting system that has been corrected. Vent assembly has corroded out. corrosion is not covered acts of God or not covered under manufactures warranty customer to seek assistance from builder as issue is caused by a builder issue."
We serviced a
WHIRLPOOL WASHER
Model LSC9355BQ1
Near Holyoke, MA 01040
Roger R.
Job Details:
09/08/2023
Installed new lid switch
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDW03
Near Charlotte, NC 28209
Jeff L.
Job Details:
09/08/2023
Replaced ice maker kit unit filled ran and checked okCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Waterbury, CT 06708
Jimmy R.
Job Details:
09/08/2023
"Ran washer and found when switching to a wash unit would start making a loud buzzing noise coming from under unit, checked noise and found actuator faulty replaced and recalibrated unit ran a wash cycle and all operations now working to specs ; used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Charlotte, NC 28215
Jeff L.
Job Details:
09/08/2023
Found defrost drain line stopped up and left front leg damaged need to order roller assembly. I removed all ice build up on bottom of freezer door and cleaned out drain that part ran and checked ok.Part WPW10359255; ordrng 1 WPW10359255 (Roller assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Mint Hill, NC 28227
Jeff L.
Job Details:
09/08/2023
"Found unit with water in it. When I tilted it back I noticed the capacitor was hanging out of bracket and had been roughed up pretty good. I replaced capacitor and out unit into service mode and no fault codes were present. I ran unit on quick wash cycle to see if it advanced it did unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP , used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Charlotte, NC 28270
Jeff L.
Job Details:
09/08/2023
Found console coming apart so the unit will not operate throwing F6 E1 fault code. I also ordered control board to make a good repair. Office will call customer when part comes iPart W11660284Part W11632709; ordrng 1 W11660284 (Console) and 1 W11632709 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near West Hartford, CT 06110
Ruben C.
Job Details:
09/08/2023
Checked unit found water valve cracked replaced water valve took pics of unit tested operation normal; used 1 WPW10327249 (VALVE) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ00
Near Torrington, CT 06790
Ruben C.
Job Details:
09/08/2023
Checked evap havent little frost pattern only frost on right side ordering comp and evaporator normal brazing on filter drier; rqstng P&A on 1 WPW10507886 (Comp) and 1 Time (Extra time) and 1 W10836706 (Evap)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near East Granby, CT 06026
Gary V.
Job Details:
09/08/2023
"Inspected and found no ice production, cycled thru diagnostics and found e2 fault, I/m motor lost position, attempted to cycle I/m thru harvest and teeth no longer turning, I/m filled with water though, I/m broken. Will submit estimate and call for return date.; rqstng P&A on 1 W11658802 (Ice maker)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Windsor, CT 06095
Gary V.
Job Details:
09/08/2023
"Inspected and found multiple problems, main acu no longer sending voltage for lite and loud humming coming from high voltage side, will order parts and return.; ordrng 1 W11552018 (Main acu) and 1 W10850446 (Cap) and 1 W11256462 (Diode), dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Windsor, CT 06095
Gary V.
Job Details:
09/08/2023
"Part still not in, will call customer when part comes in for return date.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY5
Near Coventry, CT 06238
Gary V.
Job Details:
09/08/2023
"Inspected and found no cooling or frost pattern , compressor shutting down on overload and needs new compressor, quoted for repair and they will call if wants repaired."
We serviced a
KENMORE REFRIGERATOR
Model ="79571053011"
Near Tolland, CT 06084
Gary V.
Job Details:
09/08/2023
"Inspected and found right ff door gasket torn, will order and call customer with return date.; ordrng 1 ADX73550624 (Right side ff gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Enfield, CT 06082
Chris B.
Job Details:
09/08/2023
Complaint that the door gasket and mullion is broken. Quoted parts and labor but customer will hold off on fixing the unit. Collected trip fee.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ02
Near Litchfield, CT 06759
Ruben C.
Job Details:
09/08/2023
Checked unit found jazz board keeping damper closed and not going into defrost replaced control board; used 1 WPW10503278 (Control) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Harwinton, CT 06791
Ruben C.
Job Details:
09/08/2023
"Checked unit no power at all no light in cabinet tried to get to fuse its inside unit no power getting to front control board setting up for two people ordering parts to have on hand; ordrng 1 W11443147 (Acu) and 1 WPW10531156 (Filter board) and 2 W10138793 (Fuse)s, rqstng P&A on 1 Helper (Helper)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JCD2389GTB
Near Bristol, CT 06010
Ruben C.
Job Details:
09/08/2023
Replaced thermostat comp started normally started cooling advised cust to let unit operate for 24 hours
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IM03
Near Matthews, NC 28105
Jeff L.
Job Details:
09/08/2023
Found unit with power but no power coming thru UI did have 14 dc volts coming to UI I did not see any physical damage to the wires or harness all components are in good condition. Customer has had this component changed out 3 times. If I put one on its the 4th. The customer does not want unit repaired she is in contact with Jenn air for new microwave. Gonna complete call at this timeChris SR#7737281318
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28277
Jeff L.
Job Details:
09/08/2023
Found right side door hinge bad and needs to be replaced so I ordered both. I will replace door gasket on return visit ; ordrng 1 W11573702 (Door hinge) and 1 W11573703 (Door hinge)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Charlotte, NC 28277
Jeff L.
Job Details:
09/08/2023
Found heater not coming on. Put unit into service mode and then checked for fault codes. None were present but this heater is not coming on at all. Will order parts to make good repair. Office will call customer when parts come inPart W11672225Part W11632693Part W11537778; ordrng 1 W11672225 (Control) and 1 W11632693 (UI) and 1 W11537778 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28216
Robert A.
Job Details:
09/08/2023
"Cx complaint that the unit is still making the noise from the evap fan. I inspected the unit to confirm the complaint. I found the noise does not occur when the FC evap cover and housing are not in place. I took photos of the dents in the cabinet liner. I made similar adjustments again to the evap cover and housing. The noise is not present at moment, same thing happened last time. I believe the adjustments are negated by the parts moving through the cooling process, the unit needs a new evap cover and housing as well as an evap fan housing to fully resolve the issue. Im ordering the part for the return visit.; ordrng 1 W10251462 (Fan scroll) and 1 W10260378 (Freezer air duct) and 1 WPW10388268 (Evap cover)"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Enfield, CT 06082
Chris B.
Job Details:
09/08/2023
Complaint that the unit is not starting any cycle. Found bad connection in the pressure switch to control board. Readjusted connection and ran three diagnostic cycles and unit working normal.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Palmer, MA 01080
Chris B.
Job Details:
09/08/2023
Complaint that the unit is making loud noises while spinning. Found bad gear case and quoted customer for parts and labor. Customer not interested in fixing yet and will look into another alternative.
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HBS1
Near Rocky Hill, CT 06067
Chuck M.
Job Details:
09/08/2023
Customer complaint is that microwave door does not close. Inspected and found door eject motor is stuck closed causing motor to continue receiving voltage. Ordered interlock assembly ; ordrng 1 W11244495 (interlock)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE00
Near Portland, CT 06480
Chuck M.
Job Details:
09/08/2023
Assisted Tech with repair.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Fort Mill, SC 29708
Mitch H.
Job Details:
09/08/2023
"Removed and replaced filter housing. Tested dryer, all operating properly."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Waterbury, CT 06708
Jimmy R.
Job Details:
09/08/2023
Tested washer and checked for errors found F8e1 long fill F7e1 tachometer missing or wrong signal ran unit threw a test cycle and found no water coming in on the hot side removed hot connection and found no water entering machine house valve not opening. Checked actuator and and found ok recalibrated unit and ran wash cycle all operations are no working to specs advised customer on replacing house valve and running unit on tap cold for now. If any issue with unit they should get unit swapped out for new its a day old and had an issue
We serviced a
GE RANGE
Model Jgbs3orek1ss
Near Springfield, MA 01104
Roger R.
Job Details:
09/08/2023
Found unit had a bad oven ignitor. Quoted 89.99 plus tax for part and $199 labor charge. Replaced and checked all okay. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ellington, CT 06029
Gary V.
Job Details:
09/08/2023
"Installed new main acu and thermistor and cycled back on, please allow 24-48 hours for temps to regulate."
We serviced a
LG REFRIGERATOR
Model LTCS24223W/07
Near Manchester, CT 06040
Jeremy B.
Job Details:
09/08/2023
Still getting condensation under fresh food door. Found doors sealing properly. The house is very hot. The condensation is due to the ambient conditions.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
09/08/2023
Washer not agitating. Found broken shifter. Replaced and ran calibration then self test all checks ok. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DRYER
Model MED3500FW0
Near Glastonbury, CT 06073
Jeremy B.
Job Details:
09/08/2023
Dryer not heating. Found open heater. Replaced and tested all checks ok. ; used 1 WP8544771 (ELEMENT) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE00
Near Portland, CT 06480
Jeremy B.
Job Details:
09/08/2023
"Installed new pan heater, compressor. Pulled vacuum then recharged with 6oz of R134a. Please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W10276644 COMPRESSOR"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Manchester, CT 06040
Jeremy B.
Job Details:
09/08/2023
Customer getting ice build up at front of freezer and eventually builds in air vents. Found freezer door warped and a gap between liner and casing causing warm air to migrate. Needs bottom filled in with silicone and new freezer door and gasket. ; ordrng 1 LW10856271 (Door) and 1 WPW10612925 (Badge) and 1 W10249196 (Gasket) and 1 Wp482338 (Adhesive)
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQ02
Near West Hartford, CT 06119
Chuck M.
Job Details:
09/08/2023
Customer complaint is that washer is not draining properly. Found sock in coin catch. Bearings are worn. Customer will buy new.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near West Hartford, CT 06117
Chuck M.
Job Details:
09/08/2023
Customer complaint is that refrigerator has frost buildup in freezer and condensation in FF section. Found gap at bottom trim panel causing warm air into unit. Took pics. Called techline and sent pic. Tech determined unit is unrepairable. SR# 7737278249
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HZ1
Near Webster, MA 01570
Angel R.
Job Details:
09/08/2023
"Installed switch as suggested by Randy, tested ok. Surface element was not needed. Possible mistake when getting reading on limiter of element as discussed. Old not put TS used part for P&A underneath its settings.; used 1 WP3149400 ( INFINITE SWITCH) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM04
Near Charlotte, NC 28210
Jeff L.
Job Details:
09/08/2023
Found no frost pattern on the evaporator. Went to back of unit found compressor running and pumping the high side line was room temperature this unit either has a leak or restriction. Not sure where it may be so I ordered the complete seal system which all or some may be needed. Office will call when parts come in(R600) SYSTEM; ordrng 1 W11598433 (Evaporator) and 1 W11557425 (Compressor) and 1 W11644420 (Condensor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gastonia, NC 28056
Ryan S.
Job Details:
09/08/2023
"Customer complained unit leaking says its very little sometimes and sometimes a lot, upon arrival ran service mode and no error codes present, filled unit and found water dripping from hot water valve inside panel. Replaced valve and ran unit again. Near end of cycle found water filling drain line plumbing in home. Informed customer they will have to call a plumber for this issue. Said when the drain line fills with water is probably when it leaked a lot and when it was leaking just a little from the drip from old water valve. Verified proper operation of unit. Customer just needs to get plumbing fixed for intermittent drain issue. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Gastonia, NC 28052
Ryan S.
Job Details:
09/08/2023
Customer complained of a error code. Found f8e4 error. Ran service mode and found only f8e4 error. Ran service mode and found leak at sump assembly. Ordering sump. Scheduled return call for 9-13-23 wants after 9am. ; ordrng 1 W11416363 (Sump)
We serviced a
GE REFRIGERATOR
Model GNS23GSHBFSS
Near Southwick, MA 01077
Mike K.
Job Details:
09/08/2023
"Fr temp at 4 on arrival, 37 in rf. Ice bin had two small chunks of cubes and rest of bin individual cubes.Colder then last visit and cubes more solid. Raised temp setting up n rf and damper closed, left rf set at 38, where damper closed, and turned down temp setting for freezer to coldest setting. Cs to monitor. If continues issues could be control/sensors or beginning of sealed system issue.WR55X11164 $201.76 control. WR55X23924 $201.29 main control. WR55X10025 $29.26 rf sensor.Explained costs of potential parts of issue remains and not something cs would invest in unit."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
09/08/2023
"Replace motor some assembly, antacid operations inspected for leaks no leaking found everything is working quietly and normally now no more loud squealing noise when wash motor is running.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Bessemer City, NC 28016
Ryan S.
Job Details:
09/08/2023
"Returned to install new harnes, installed new harness and ran service mode and verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Lexington, NC 27295
Vincent O.
Job Details:
09/08/2023
Sr#7737278773. Found plastic tab attached to liner broken causing rail to sink. This is not repairable. Documented with whirlpool.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Denver, NC 28037
Mark C.
Job Details:
09/08/2023
Installed new motor unit is fully operational.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Mill, SC 29708
Mitch H.
Job Details:
09/08/2023
"Checked ice door, closing and sealing properly. Cycled ice maker, valve and other components. All operating properly. Customer says they are getting condensation around ice bin and water dripping from ice side of dispenser. Requesting P&A for ice compartment door.; rqstng P&A on 1 W11268536 (Ice compartment door)"
We serviced a
GE LAUNDRY CENTER
Model GUD24ESSM1WW
Near Springfield, MA 01109
Roger R.
Job Details:
09/08/2023
Was unable to remove hub nut. We tried locating the mfg tool but were unsuccessful. Attempted using a locally purchased socket but it wasnt deep enough to reach the nut due to the shaft. Called BK was told to inform customer we will call regarding possible refund of monies paid for repair. Tool all parts back. Tub no longer has any packing materials.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troutman, NC 28166
Vincent O.
Job Details:
09/07/2023
Found evap completely frozen over causing no cool condition. Order and replace harness. Instructed customer to thaw unit 24hrs prior to return. ; ordrng 1 W11650661 (Heater)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WP01
Near Mooresville, NC 28117
Vincent O.
Job Details:
09/07/2023
Found turntable motor had fallen out of place. Reinstalled properly and secured. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Mooresville, NC 28117
Vincent O.
Job Details:
09/07/2023
Found customer complaint of squealing noises and rattling noises. Found squealing noises coming from roller and rattling from blower wheel. Unit will need noise reduction kit and roller kit. ; ordrng 1 4392067 (Roller kit) and 1 W11401018 (Svc kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Charlotte, NC 28211
Jeff L.
Job Details:
09/07/2023
Found evaporator frosted over defrosted unit down and then put unit into fault code mode and had F4 E1 which means we have a bad heater. Heater needs to be replaced. I advised customer of the part being special order and that the fridge may go down again before part comes in so I advised not to put a bunch of groceries in unit unit Repair is made. Office will call when part comes in; ordrng 1 W11626107 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Clover, SC 29710
Mitch H.
Job Details:
09/07/2023
"Checked and found refrigerator LED flashing, not staying on. Refrigerator and freezer temps good but customer says they have been fluctuating. Attempted to enter diagnostics, control would enter but could not advance through steps. Requesting P&A for LED and user interface. Called to check part availability and set return visit for Wednesday 9/14, 12-5; rqstng P&A on 1 W11284720 (User interface) and 1 W11527432 (LED module)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cherryville, NC 28021
Ryan S.
Job Details:
09/07/2023
"Customer complained unit wont run,upon arrival found motor error, ran service mode and found capacitor bad, unit is out of warranty but S17538 covers labor and parts, replaced capacitor and verified proper operation. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS22
Near Charlotte, NC 28278
Robert A.
Job Details:
09/07/2023
"I installed the ordered control board and inverter board. I was not able to install the magnetron because magnetron sent was different from the original and would not fit in place. The terminal is on a different side. I tested the unit and it still is not heating. I called techline to document the issue. Tech line verified that the magnetron is the correct part, it is correct the part may have been wrongly packed. Im ordering another magnetron and a MW control board for the return visit to resolve the issue.Sr7737274539; ordrng 1 W11325603 (MW control) and 1 W11578959 (Magnetron)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Clover, SC 29710
Mitch H.
Job Details:
09/07/2023
"Replaced ice maker. Entered diagnostics. Ran test 120 to cycle ice maker, completed and returned to home position. Ran test 97, fill valve actuated and filled properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Fort Mill, SC 29708
Mitch H.
Job Details:
09/07/2023
"Removed and replaced left and right side freezer door slides. Reassembled, tested, door closing and operating properly."
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WFC8090GX0
Near Coventry, CT 06238
Amanda R.
Job Details:
09/07/2023
Not drying completely leaving clothing damp using auto dry suggested using timed dry recommended running clean washer cycle ordering sensor and control ; ordrng 1 W11269200 (Sensor) and 1 W11260742 (Control)
We serviced a
WHIRLPOOL RANGE
Model JDS1750ML0
Near Charlotte, NC 28270
Jeff L.
Job Details:
09/07/2023
Found no gas leaks present at time of visit. The left front burner is operating normally and advised customer that the unit has no leaks at this time. Advised customer to call us back if gas smell comes back. At this time call complete. SR 7736963239Lashonda
We serviced a
WHIRLPOOL OVEN
Model KFGG500ESS3
Near Grafton, MA 01536
Aimee Z.
Job Details:
09/07/2023
Found needs new igniter lights weak igniter Power to; used 1 WPW10324262 (Igniter) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
09/07/2023
Needs new harness and mag took photo the harness and mag caught fire Left un plug and told everyone not to use Cust trying to get whirlpool to pay forNeeds 2 men to take down and 2 slot to repair if Cust goes through with repairSent est and saved
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
09/07/2023
"Found needed a tune up, bearing on the pully worn and by heater. Replaced front 3 and one by heater tested complete Advised Cust to clean vent; used 1 4392067 (Tune up) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Mill, SC 29708
Mitch H.
Job Details:
09/07/2023
"Removed user interface, removed and replaced ice door. Installed new user interface. Reassembled all parts. Tested, ice door sealing and operating properly."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Granby, CT 06060
Mike K.
Job Details:
09/07/2023
"Complaint of not agitating and adding too much water. Did have deep water wash selected on arrival. Ran service test and Basket moving when agitating, actuator disconnected from cam, quoted for cam and actuator.Quoted for cam/actuator/labor. Accepted. Cam looked to be fine when removed. Replaced actuator and ran service test fine. Recalibrated. Ran normal cycle, auto sensing, empty and water level normal.Payment collected over phone with office, no signal at home.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Southwick, MA 01077
Mike K.
Job Details:
09/07/2023
Replaced controls harness and lid lock. Ran test cycle fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB08
Near Agawam, MA 01001
Mike K.
Job Details:
09/07/2023
"Cs call nolaint of freezer light being out, found switch frozen, cleared and light working fine.Also complaining of moisture in veggie drawer, has humidity set to vegetable on right where vegetables are.. and most of humidity, left bin is set to fruit and filled with fruit. Also humidity, but less.Droplets are on bottom of shelf above bins. No other humidity build up, elsewhere in unit. has humidity control on, explained that is for the flap. Door seals all good, verified damper functioning properly. Bottom drawer set at coldest setting.Called techline, most likely normal with current weather, should go away as weather changes. But suggests sealing liner of rf and raising fr door. Raised fr door. Sealed between liner and casing for rf.Sr# 7737273003; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Warren, MA 01083
Chris B.
Job Details:
09/07/2023
Replaced all parts and wasnt able to fully test unit because of the ac outlet had no power. Customer didnt know where the breaker panel was at and will have the her son test the unit out and will contact use if any issues arise.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Webster, MA 01570
Angel R.
Job Details:
09/07/2023
"Ran diagnostics and found F7E4 basket re-engagement failure. Ran calibration cycle, found F6E3 communication error could not hear MCU. Installed new slider tested ok.; used 1 W10734521 ( SLIDER) from stock"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Charlton, MA 01507
Chris B.
Job Details:
09/07/2023
Complaint that the unit is not agitating. Found actuator not moving to agitation side and washer. Will order new actuator and to return again. Please call customer at this home phone number 508-248-7125 that number on record is customers daughters number; ordrng 1 W11212745 (Actuator)
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Cramerton, NC 28032
Ryan S.
Job Details:
09/07/2023
"Customer complained unit caught on fire while using timer, said she was misting the timer and thats it. Damage is only inside unit and not inside frame just in cooking area. Looks like something caught fire or caused thermal damage. Cant determine what would of caused issue aside from something being in unit while it was running at it had a thermal reaction like metal,etc. Customer is just saying that it did it while the timer was running and wast heating. Called safety to show pictures and inform on #7737236991 safety said issue is not repairable and to get crusty to call safety for further information. Gave customer service number and reference number."
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Worcester, MA 01607
Angel R.
Job Details:
09/07/2023
Panel is unresponsive flashing on and off and will not allow me to go into diagnostics. Getting power and lid is currently locked. Will order new control and UI. Will get tag picture on return visit.; rqstng P&A on 1 W11429620 (Control) and 1 W11135393 (UI) and 1 W11199207 (UI Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB05
Near Worcester, MA 01610
Angel R.
Job Details:
09/07/2023
"Both sections over 60 degrees, checked coils and the were pretty clean. Ohmed out compressor, tested ok. Looks like a leak in the system, will order new compressor and parts. Will need two time slots.; ordrng 1 W11209866 (compressor) and 1 W11661102 (Process tube) and 1 W11490399 (Dryer)"
We serviced a
BOSCH DISHWASHER
Model SHU66C06UC/47
Near South Windsor, CT 06074
Jeremy B.
Job Details:
09/07/2023
Tested and found no water entering dishwasher. Found supply valve closed under sink. Turned in valve and tan a test and water enters and wash motor runs. All checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Manchester, CT 06040
Jeremy B.
Job Details:
09/07/2023
"Found fresh food door not sealing at top left. Was able to adjust door and add a washer doors now closing properly. Needs new light bulb. ; ordrng 1 W11502762 (Bulb), dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH , used 1 WP488881 (WASHER) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Springfield, MA 01118
Roger R.
Job Details:
09/07/2023
Added photo of receipt for proof of warranty. Will return to install parts. ; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV
We serviced a
JENN-AIR RANGE
Model JGRP436WP01
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
09/07/2023
Found needs new Cntrl Cant get into diagnostics touch doesnt workDid a hard start and still no use of touch on Cntrl bird.There power to Cntrl Cost part high she going to speak with husband about cost of repair. Cwa
We serviced a
LG REFRIGERATOR
Model LFCS22520D
Near Franklin, MA 02038
Aimee Z.
Job Details:
09/07/2023
No cool fridge or freezer no frost Compressor running Gurgling filter dryer cold and cond coils. Coils packed with lint cleaned out.Compressor. No error codes Compressor failure Theres a blinking by compressor 5 times Looks like compressor error Needs sealed system workCust buying new
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Tega Cay, SC 29708
Mitch H.
Job Details:
09/07/2023
"Removed and replaced heater. Tested dishwasher and checked for leaks. No leaks found, no stored error codes. Dishwasher operating properly.; used 1 W11537778 (Heater) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Huntersville, NC 28078
Mark C.
Job Details:
09/07/2023
Installed new pump unit is fully operational.; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model G2IXEFMWQ01
Near Ludlow, MA 01056
Roger R.
Job Details:
09/07/2023
Installed new water line from house connection to water filter housing. Checked for leaks and operation of water dispenser and ice maker.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL0
Near Ludlow, MA 01056
Roger R.
Job Details:
09/07/2023
"Found unit had both a bad wash pump and a bead drain pump replaced both items and tested, all ok; used 1 WPW10605057 (MOTOR/SUMP), and 1 WPW10348269 (DRAIN PUMP) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Davidson, NC 28036
Mark C.
Job Details:
09/07/2023
Unit makes a rattling noise due to a malfunctioning damper.; ordrng 1 WPW10479155 (Damper)
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Cornelius, NC 28031
Mark C.
Job Details:
09/07/2023
Unit is throwing a control communication errors due to a faulty control. Replaced control unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cornelius, NC 28031
Mark C.
Job Details:
09/07/2023
Installed new separator unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mooresville, NC 28117
Vincent O.
Job Details:
09/07/2023
Installed new auger motor and yoke. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Lexington, NC 27295
Vincent O.
Job Details:
09/07/2023
Unable to remove yoke from motor. Will have to break divider in order to replace. Ordering divider; ordrng 1 WPW10309864 (Divider)