We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28278
Caleb
Job Details: 04/29/2025
Used test kit and confirmed unit has proper air flow. Customer stated that when using timed dry the unit will stop turning but will continue to count down. Clothes will be damp and sometimes still wet. He stated that if he leave it alone that it will start turning again. But will constantly hear the relay in the board click when not running. Motor overheating. ; ordrng 1 W11234001 (Motor) and 1 W11327190 (Blower) and 1 WP8577274 (Thermistor) and 1 W11565024 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRX735SDHZ07
Near Charlotte, NC 28278
Caleb
Job Details: 04/29/2025
Engagement Yoke stripped on motor shaft. Unit needs new yoke and divider. ; ordrng 1 W11378860 (Washer) and 1 WP63052-2 (Coupler) and 1 WPW10309864 (Divider)
We serviced a
WHIRLPOOL WALL OVEN
Model JJW2427WS02
Near Charlotte, NC 28273
Caleb
Job Details: 04/29/2025
"Replaced blower fan, unit checks fine."
We serviced a
WHIRLPOOL WASHER FL
Model wfw560chw4
Near Charlotte, NC 28209
Caleb
Job Details: 04/29/2025
Replaced previously ordered bellow with new clamps. Unit tests fine at this time.
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4027HW2
Near Charlotte, NC 28208
Caleb
Job Details: 04/29/2025
"Maintenance had to replace tenants unit with a new one, the unit is now sitting in storage with to power. Unable to confirm operation at this time, customer stated that they will try to get a 240v hookup in there shop"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF767SDHZ04
Near Charlotte, NC 28208
Caleb
Job Details: 04/29/2025
"Freezer door is hollow where insulation is missing in freezer door. You can tap the door where there isnt moisture and Hear density, but where there is moisture you can hear that is empty. Without insulation cold temps from freezer is traveling though door and causing condensation. Gasket is built into door.; ordrng 1 W11436967 (Door)"
We serviced a
MAYTAG WASHER TL
Model MVWB865GW0
Near Monson, MA 01057
Chris B.
Job Details: 04/29/2025
Replaced all parts and everything working normal. No leaks detected.
We serviced a
WHIRLPOOL WASHER TL
Model WTW5010LW0
Near Waterbury, CT 06708
Jimmy R.
Job Details: 04/29/2025
"Ran diagnostics and found errors F0e7 load detected during a clean cycle, f0e9 off balance pause, ran auto cycle and found unit would not ramp up to a full speed spin causing clothes to come out wet. Ran a calibration to correct issue tried running a spin again and unit is now ramping up to high spin and clothe are coming out dry. Advised customer on running unit on a clean with clothes, all operations are now working to specs"
We serviced a
WHIRLPOOL WASHER TL
Model MVW7232HW0
Near Agawam, MA 01030
Jorden
Job Details: 04/29/2025
"Arrived and found no error codes stored in system, ran auto test mode and quick cycle, no problems occurred either time. Unit fully functional."
We serviced a
WHIRLPOOL WASHER TL
Model ="110.29522801"
Near Agawam, MA 01001
Jorden
Job Details: 04/29/2025
"Arrived and found soft spots all over the timer cycle options, intermittently will the unit start spinning but not reliably and unit wont fill. Unit needs new timer. Customer opted out of repair."
We serviced a
WHIRLPOOL RANGE
Model KCGS950ESS06
Near Prospect, CT 06712
Jimmy R.
Job Details: 04/29/2025
"Checked over unit and found cooktop middle burner not burning correctly found flame coming out of the sides. Found burner was not attached correctly it was screwed down on an angel, removed and reinstalled correctly adjusted all flames and unit is now burning and operating to specs"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Meriden, CT 06451
Jimmy R.
Job Details: 04/29/2025
"Tested unit and found dryer would run but timer would never advance it would just sit in same position. Removed console and found one side of molex connection not plugged in to timer causing no power to turn timer and cycle. Replaced and Reconnected timer, timer is now advancing and working to specs ; dspstn on spec-tagged invntry: 1 W10857612 TIMER"
We serviced a
MAYTAG WASHER TL
Model MVWC465HW2
Near Meriden, CT 06450
Jimmy R.
Job Details: 04/29/2025
"Ran washer and found unit banging from underneath, checked noise and found shelf had fallen off causing it to hit tub and motor. Secured shield and when running a wash unit would make a rattling hitting noise from agitator, removed and found coin had been under it causing it to hit and make noise, removed and recalibrated unit all operations now working to specs"
We serviced a
WHIRLPOOL WASHER TL
Model WTW5000DW3
Near Meriden, CT 06451
Jimmy R.
Job Details: 04/29/2025
"Tested unit due to banging and found suspension good and stiff ran diagnostics finding errors F7e6 motor fault, f7e7 motor not reaching rpms, F0e5 off balance, ran a self test and found motor not ramping up to speed and belt squealing. Wile running spin cycle cam would clunk due to not engaging fully, unit will need new motor,belt,cam,and actuator, parts tentative p/a ; ordrng 1 W10890624 (Motor) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W10913953 (Actuator), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRMF3636RZ00
Near Middletown, CT 06457
Andre
Job Details: 04/29/2025
Ck unit upon arrival and found control having miscommunication error when running diagnostic to operate fan motor found no fan motor running during diagnostic but fan operate when not in diagnostic Ohm out all thermistor and order control board ; ordrng 1 W11556912 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR TM
Model WRT311FZDW06
Near Southington, CT 06489
Andre
Job Details: 04/29/2025
"Ck unit upon arrival per customer refrigerator door is not closing and staying open check and found unit tilt towards the front, adjust front left and right legs to give unit a tilt backwards and unit is now closing properly with a strong gravitational pull"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF767SDHZ04
Near Charlotte, NC 28278
Mitch H.
Job Details: 04/29/2025
Installed new control. Plugged unit in. Found it still dropping power to compressor after 3 to 5 seconds. Called tech line spoke to Joe SR# 7741439818. He had me unplug P9 connection to evaporator fan. When I did that compressor powered on and stayed on. Joe said that is an issue with the evaporator fan motor going bad causing voltage to compressor to cut out. Quoted customer for replacing evaporator fan and saved estimate. Customer approved. Return is scheduled for 4/30 AM ; ordrng 1 W11578030 (Evaporator fan)
We serviced a
WHIRLPOOL DRYER
Model WED8100BW0
Near Mansfield, MA 02048
Aimee Z.
Job Details: 04/29/2025
Installed new fuse complete; dspstn on spec-tagged invntry: 1 WP3390719 THERMAL FUSE
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS321SDHZ08
Near Auburn, MA 01501
Glenn
Job Details: 04/29/2025
Found ice maker not entering harvest it is filling fine and freezer temp is cold enough. Installed new ice maker tested all ok ; used 1 W11700250 (ICEMAKER) from stock
We serviced a
MAYTAG WASHER TL
Model MVW5035MW2
Near Grafton, MA 01536
Glenn
Job Details: 04/29/2025
"Replaced broken harness and drain pump tested all ok but the faucet option is not responding order part control board ; ordrng 1 W11627413 (Control), used 1 W11643701 (HARNESS LOWER), and 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR FBD
Model WRF560SEHZ
Near East Longmeadow, MA 01028
Jorden
Job Details: 04/29/2025
Arrived and found filter seeming to be stuck but just took a little extra to remove it. Noise is just the sound of the damper opening and closing and only thing that froze were some wet fresh foods. Adjusted the drawers moisture/air baffle and informed customer fresh veggies especially if not dry will have a much higher chance of freezing/crystalizing. Unit tests fine. ; rqstng P&A on 1 W11087463 (damper)
We serviced a
AMANA RANGE
Model ACR4203MNB1
Near Springfield, MA 01105
Jorden
Job Details: 04/29/2025
Arrived and found L1 on terminal block had melted through and touched the rear panel causing it to trip the moment power is applied. Unit needs new terminal block and harness. ; ordrng 1 WPW10245259 (block-term) and 1 W11692847 (Harness main)
We serviced a
WHIRLPOOL REFRIGERATOR TM
Model WRT519SZDM09
Near Springfield, MA 01108
Jorden
Job Details: 04/29/2025
Arrived and found FF door gasket not seating properly and FZ door handle broken. Ordering new gasket & handle. Be sure to apply a thin layer of silicone to gasket channel to help keep gasket in place. ; rqstng P&A on 1 W11030683 (gasket-dor) and 1 W10837029 (handle)
We serviced a
FRIGIDAIRE REFRIGERATOR TM
Model LFTR1835VF6
Near Springfield, MA 01129
Jorden
Job Details: 04/29/2025
Arrived and found a small puddle of water underneath the lower drawers but a rink of ice in the FZ. Verified no blockage in rear compressor cavity and air channels clear. Advised customer to manually defrost the unit by leaving doors open and unit turned off for 24h.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Southbridge, MA 01550
Chris B.
Job Details: 04/29/2025
Complaint that the dishwasher is not turning on. Found tripped breaker on the line. Unit working normal.
We serviced a
LG WASHER FL
Model WM8100HVA
Near Palmer, MA 01069
Chris B.
Job Details: 04/29/2025
Complaint that the washer is not draining and water collected in the door. Found bad drain pump and gasket. Will order parts for approval. ; rqstng P&A on 1 4681EA2001T (Drain Pump) and 1 ACA56078801 (Boot Spring) and 1 MDS47123608 (Boot Gasket) and 1 4861ER2001J (Inner Spring Clamp)
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRFC704FPS06
Near Longmeadow, MA 01106
Jorden
Job Details: 04/29/2025
Arrived and found light in dispenser lights up when pressing the ice dispenser paddle but auger not running. Verified control not sending 120v to auger. Unit needs new min ACU. Customer is undecided.SR #7741446771
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Agawam, MA 01001
Jorden
Job Details: 04/29/2025
"Arrived and found idler bearing wearing down, unit needs new idler arm. Left unit disassembled but packed up tight, screws are inside drum.; ordrng 1 DC93-00634A (Idler pulley)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Union, CT 06076
Gary V.
Job Details: 04/28/2025
Inspected and found blower and motor clamps broken will order parts and return.; ordrng 1 WP694089 (Blower wheel) and 1 WP3404162 (Motor clamp) and 1 WPW10121316 (Clamp)
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF767SDHZ04
Near Charlotte, NC 28278
Mitch H.
Job Details: 04/28/2025
Met Caleb at home. Found voltage to compressor dropping out every few seconds. Relay on board clicking on and off. Advised Caleb to order board before opening system and replacing compressor. Compressor could be damaged from constant cycling but needs to have consistent power from board to properly diagnose.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFES7530RZ0
Near Clover, SC 29710
Mitch H.
Job Details: 04/28/2025
Checked and confirmed issues with cooktop. Range still in 30 day cosmetic warranty. Ordering cooktop. Advised customer that office will call to schedule when part arrives l; ordrng 1 W11730427 (Cooktop)
We serviced a
WHIRLPOOL WASHER TL
Model WTW4816FW3
Near Watertown, CT 06779
Andre
Job Details: 04/28/2025
"Ck unit upon arrival and found unit unplug. Plug unit back in and found drain pump running continuously cancel out cycle and try to calibrate and same issue order control for replacement ; ordrng 1 W11603810 (Contol), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRSF705HBS01
Near Paxton, MA 01612
Chris B.
Job Details: 04/28/2025
Replaced parts and compressor kicked in and working. Mentioned to the customer to keep an eye on the cooling for the next few days. 1yr warranty on parts and labor.
We serviced a
MAYTAG WASHER TL
Model MVW6230RHW2
Near Auburn, MA 01501
Chris B.
Job Details: 04/28/2025
Replaced all parts and a few diagnostic cycles and spin all running normal. No leaks detected.; dspstn on spec-tagged invntry: 1 W11239857 BELT
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Belchertown, MA 01007
Chris B.
Job Details: 04/28/2025
Replaced part and dishwasher running normal.
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS321SDHW01
Near Springfield, MA 01119
Jorden
Job Details: 04/28/2025
Arrived and customer is requesting a new door or bracket be installed because the door is bouncing when they open it. Tried to explain to customer that the bracket & a new door is not going to fix this because of the adjustment made on 2/11 to customers choice. They wanted the doors to shut on their own and requested I adjust the feet so the unit is as high as possible. Now that it is the customer doesnt like how the door opens. Adjusted the feet to a more reasonable height but they customer is simply adamant about having a part replaced/installed. Ordering new door and bracket. ; rqstng P&A on 1 W11557261 (Bracket) and 1 LW10912366 (dor-fip)
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KURG24RWBS21
Near Holden, MA 01520
Glenn
Job Details: 04/28/2025
Complaint fridge only cools when the cold control is turned to the highest setting then things freeze when turned lower the fridge turns off. Needs cold control ; ordrng 1 4344765 (Cold Control Box)
We serviced a
FRIGIDAIRE DISHWASHER
Model FDSH450LAF4A
Near Worcester, MA 01606
Glenn
Job Details: 04/28/2025
Installed part tested dishwasher operations all tested ok
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS3
Near Worcester, MA 01607
Glenn
Job Details: 04/28/2025
Tested found fake element 22 ohms not getting proper voltage from control board order part ; ordrng 1 W11548749 (Control board)
We serviced a
WHIRLPOOL MW/WALL OVEN COM
Model WOC54EC0HS04
Near Grafton, MA 01519
Glenn
Job Details: 04/28/2025
Installed user interface tested both the oven and microwave tested all ok
We serviced a
JENN-AIR WALL OVEN
Model JJW2830DS03
Near Mansfield, MA 02048
Aimee Z.
Job Details: 04/28/2025
Installed new console and code for model set time and year Heated both oven Complete
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF767SDHZ04
Near Charlotte, NC 28278
Caleb
Job Details: 04/28/2025
"On further inspection found that unit will need new control W11224256. Control not sending constant voltage to compressor, causing compressor and condenser fan to start and stop constantly. Advised customer that unit will need a control and customer decided to contact whirlpool at this time."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF767SDHZ04
Near Charlotte, NC 28278
Caleb
Job Details: 04/28/2025
"On further inspection found that unit will need new control W11224256. Control not sending constant voltage to compressor, causing compressor and condenser fan to start and stop constantly. Advised customer that unit will need a control and customer decided to contact whirlpool at this time."
We serviced a
KITCHENAID DRYER
Model KEYS850LQ0
Near Charlotte, NC 28202
Mike K.
Job Details: 04/28/2025
"Broken belt, worn pulley, replaced and unit testing fine. Unit cycling heat and tumbling ok; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
SAMSUNG WASHER FL
Model WF42H5200AF/A2
Near Brimfield, MA 01010
Chris B.
Job Details: 04/28/2025
Complaint that the washer made a big bang and now is not washing properly. Found bad tub tearing the boot all around into pieces. Customer will look into another washer. Collected trip fee.
We serviced a
WHIRLPOOL M/W OTR
Model GH4155XPB0
Near Charlotte, NC 28262
Mike K.
Job Details: 04/28/2025
"Unit is a 20year old OTR microwave with full part/labor contract. Cs has replaced the control. Unit has no power/blank non responsive display, cavity light does not come on and is plugged in. Verified 120 vac at wall. Pulled out door switches and they tested fine, double checked wiring and is all connected fine. Found open fuse which is positioned such that it looks like you will need to remove fan housing assy to access, not enough room to pull fuse. Verified 120vac coming to fuse. Jumped and unit powers on. Ran cook cycle for a couple seconds and very loud, do not hear magnetron running. Ordering fuse, magnetron, transformer and cap as I am not sure what popped the fuse, did not find any short to ground and did not pop breaker when running.Will put down for double time as it will need to come down and will need to be checked for any shorts. Unit is quite greasy; ordrng 1 W10245183 (Magnetron) and 1 WPW10136726 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10138793 (Fuse) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS315SDHZ08
Near Millis, MA 02054
Glenn
Job Details: 04/28/2025
"Phone water, shoot leaking into the bottom of the freezer order. The part tech will need a steamer and food grade silicone upon return. My steamer is dead will not work. We need to silicone the water shoot at the back of the freezer where it connects to the wall to prevent dripping as the icemaker fills ; rqstng P&A on 1 W11645360 (Water chute)"
We serviced a
MAYTAG WASHER FL
Model MHW5630HW3
Near Grafton, MA 01519
Glenn
Job Details: 04/28/2025
Complaint burning rubber smell in washer when the door was opened. Washer was over loaded cracking the rear of the inner basket. The washer works ok with smaller loads. Will need a tub job to repair the damage. Called safety sr 7741431195 Repair declined
We serviced a
KITCHENAID REFRIGERATOR SXS
Model KRSF705HPS04
Near Ware, MA 01082
Chris B.
Job Details: 04/28/2025
Complaint that the ice maker is not functioning correctly. Found bad IM used TS# W10873791. Defrosted IM water shoot. Ran IM diagnostic test. All running and filling properly.; used 1 W10873791 (ICE MAKER) from stock
We serviced a
MAYTAG WASHER TL
Model MVW5430MW1
Near Wrentham, MA 02093
Aimee Z.
Job Details: 04/28/2025
"Installed harness, drain pump and control . Ran diagnostics and spin cycle; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRFF507HPS00
Near Douglas, MA 01516
Glenn
Job Details: 04/28/2025
Complaint intermittent malfunction fridge starts to shut down and restart as if losing power the user interface face goes blank when this happens but the dispenser light remains lite the fridge cools fine when it does operate order part call 508-498-4342; ordrng 1 W11224256 (Control board)
We serviced a
KITCHENAID REFRIGERATOR SXS
Model KRFF507HPS03
Near Fort Mill, SC 29708
Caleb
Job Details: 04/28/2025
Unit had e5 error for icemaker via diagnostics; used 1 W11658802 (Icemaker) from stock
We serviced a
WHIRLPOOL WASHER TL
Model WTW4957PW0
Near Oxford, MA 01540
Glenn
Job Details: 04/28/2025
Found F8 E1 long fill or no fill. This is causing the washer to shut off and not complete the cycle. Found no hot water connected to washer causing the problem. Instructed customer washer needs hot water to operate. Customer wants to return the washer
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS3
Near Bristol, CT 06010
Andre
Job Details: 04/28/2025
Ck unit upon arrival and found dispenser motor not opening ran diagnostic and same issue open door assembly and found motor from soap dispenser dislodge install new dispenser assembly and ran test dispenser soap door not opening ; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Granby, CT 06060
Jorden
Job Details: 04/28/2025
"Arrived and found complaint: wash motor to noisy. Replaced and new motor failed to run, replaced with truck stock and tested fine. ; used 1 W11416363 (PUMP & MOTOR) from stock"
We serviced a
WHIRLPOOL WASHER TL
Model Wtw4955hw3
Near Gastonia, NC 28054
Ryan S.
Job Details: 04/28/2025
"Customer complained of buzzing/humming noise and unit will not go through full cycle plugged unit in and found drain pump constantly running. Found pressure hose connected on both ends , valves not leaking, issue is with control boards pressure system. needs new control board. Per Service Pointer #: W11766193 Rev B. Unit has Scode (S153EB) to cover labor and parts for this repair. Collected trip fee, informed customer office will call when parts come in due to part being special order. ; ordrng 1 W11608056 (Control board)"
We serviced a
WHIRLPOOL WASHER TL
Model wtw5057lw1
Near Charlotte, NC 28227
Clinton
Job Details: 04/28/2025
Duplicate ticket
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW06
Near York, SC 29745
Mitch H.
Job Details: 04/28/2025
Checked and found door gasket deformed and not sealing correctly at top. Ordering gasket. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11501317 (Door gasket)
We serviced a
WHIRLPOOL WASHER TL
Model wtw5057lw1
Near Charlotte, NC 28227
Clinton
Job Details: 04/28/2025
Unit is not making noises that un normal. I tried to fix the lid closing it closes.
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF555SDFZ15
Near Farmington, CT 06085
Andre
Job Details: 04/28/2025
Ck unit upon arrival and customer stated things is freezing inside refrigerator check freezer and found freezer sitting at 4.4 degrees. Ran diagnostic on damper control and found damper not closing all the way. Install damper and inform customer to rearrange products thats blocking supply vent forcing also instruct customer on air flow ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL
We serviced a
WHIRLPOOL WASHER TL
Model WTW4955HW3
Near Granby, CT 06035
Jorden
Job Details: 04/28/2025
"Arrived and found error codes F9E1 (long drain), F0E2 (over sudsing) and F0E5 (off balanced load detected) stored in system, cleared codes. Ran auto test cycle and verified unit not draining properly, unit needs new drain pump. ; ordrng 1 W10919003 (pump-water)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS0
Near Farmington, CT 06085
Andre
Job Details: 04/28/2025
"Ck unit upon arrival and found oven not heating properly remove and found baked element defective and broken. Also door gasket damage quote customer for repair and customer accept repair. Install bake element from stock and order door gasket for replacement isomer also sign waiver to pull unit out using slider ; ordrng 1 W11562931 (Gasket), used 1 W10779716 (ELEMENT) from stock"
We serviced a
SAMSUNG WASHER TL
Model WA50R5200AW/US
Near New Britain, CT 06053
Andre
Job Details: 04/28/2025
Ck unit upon arrival remove and install new suspension for washer and calibrate unit. Unit now operating to manufacturers specs
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF555SDFZ11
Near Plainville, CT 06062
Andre
Job Details: 04/28/2025
"Ck unit upon arrival and found when dispensing ice motor is having a hard time turning. Knock on the side of ice bucket a few time to remove bucket, after removing bucket found ice maker fill chute frozen causing water to splash when filling ice tray remove and defrost and test back operation unit now dispensing ice bucket was also full"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS588FIHW04
Near Southington, CT 06489
Andre
Job Details: 04/28/2025
Ck unit upon arrival and found loud grinding noise coming from damper control order damper control for replacement ; ordrng 1 W11236851 (Diffuser)
We serviced a
WHIRLPOOL WASHER TL
Model CAE2795F01
Near Suffield, CT 06078
Jorden
Job Details: 04/28/2025
"Arrived and found error codes F2E3 (mismatch of control & UI) and F5E1 (lid latch fault) stored in system, cleared codes. Ran unit and all operated fine with the exception of the water temp, the hoses are swapped and the wall supply valve doesnt turn off the supply. Advised customer theyd need to get maintenance or a plumber to address this issue."
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS322FDAB05
Near Springfield, MA 01109
Jorden
Job Details: 04/28/2025
"Arrived and installed LED module in the FZ and issue remains, again jumped out module and all other lights came on without issue. Reordering FZ LED module. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER TL
Model CAE2745FQ2
Near Springfield, MA 01109
Jorden
Job Details: 04/28/2025
"Arrived and found error code F8E6 (no fill) stored in system, cleared code. Found supply valves mostly closed off, customer opened and tested fine. Found wall valve is leaking slowly, informed customer, they will handle plumbing leak."
We serviced a
WHIRLPOOL WASHER TL
Model WTW5057LW0
Near Windsor, CT 06095
Gary V.
Job Details: 04/28/2025
"Concern is leak and noise when filling, cycled unit thru diagnostics and found no fault codes, cycled thru fill and drain and didnt detect any leak, however inlet valve when filling is making hammer noise, will submit estimate for inlet valve and call for return date.; ordrng 1 W11513255 (Inlet valve)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Windsor, CT 06095
Gary V.
Job Details: 04/28/2025
"Inspected and found bulkhead surface and inner drum surface deterioration, needs multiple parts for repair, will submit estimate and she will call when drum arrives.; rqstng P&A on 1 W11299300 (Bulkhead) and 2 WPW10080190 (Hex nuts)s and 2 W11236646 (Spacer)s and 4 WPW10512946 (Tri-ring)s and 2 WPW10359272 (Drum support shaft)s and 2 WPW10314173 (Support)s and 1 W10508188 (Drum)"
We serviced a
MAYTAG WASHER TL
Model MVW7232HC2
Near Bloomfield, CT 06002
Gary V.
Job Details: 04/28/2025
"Installed tub basket Gearcase, screws and filter, cycled thru diagnostics and not detecting any problems at this time. All functions test normal."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near East Hartford, CT 06118
Gary V.
Job Details: 04/28/2025
"Inspected and found open thermal fuse, replaced and cycled tested fine. Informed customer about exhaust venting issues.; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF555SDFZ16
Near Windsor, CT 06095
Gary V.
Job Details: 04/28/2025
"Inspected and found ice maker jammed mid cycle and broken, replaced with new ice maker and cycled and filled with water, please allow 24-48 hours for ice production."
We serviced a
WHIRLPOOL WASHER TL
Model WTW4816FW3
Near Charlotte, NC 28205
Caleb
Job Details: 04/28/2025
Unit has pressure switch failure. Confirmed no kinks or restrictions in pressure hose. Unit needs new control.; ordrng 1 W11603810 (Control)
We serviced a
WHIRLPOOL M/W OTR
Model WML75011HZ10
Near Charlotte, NC 28210
Caleb
Job Details: 04/28/2025
"Options/ClockPress Clock repeatedly, there are various options/setting may beadjusted:1-Clock; 2-Sound; 3-Scrolling Speed; 4-Language (on Canadamodel only); 5-Filter Reset; 6-Fan Timer; 7-Demo Mode; 8-Factory Reset. Customer stated that after running fan that. Prompt shows clean filter the reset in options. There is no options button on unit, it has to be cycled by pressing clock repeatedly. Was able to reset at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Charlotte, NC 28210
Caleb
Job Details: 04/28/2025
Lower seal is defective. Unit needs lower door seal. ; ordrng 1 W11664713 (Door seal)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS
Near Charlotte, NC 28211
Clinton
Job Details: 04/28/2025
Replaced none functional ui unit working properly after repair no issues
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPA01
Near Charlotte, NC 28211
Clinton
Job Details: 04/28/2025
U it has a bad external drain pump on arrival unit powered up and ran through two diagnostics cycles seen no issues then unit just shut off. Took back panel off removed plug from unit to extra drain plugged it in directly to wall unit powered on began working. Swapped plugs back unit back in to failed state order parts with Lisa next available date ; ordrng 1 W11539855 (Drain pump)
We serviced a
MAYTAG WASHER TL
Model MVWB850YW1
Near Charlotte, NC 28211
Clinton
Job Details: 04/28/2025
Replaced suspension and latch. Unit working properly after repair.
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRMF3636RZ00
Near York, SC 29745
Mitch H.
Job Details: 04/28/2025
"Tested and found leak coming from filter not from filter head or tubing. New filter design with lock built into filter, not a separate piece. Spoke to Mark, advised him of issue and that filters are not covered under warranty. He is going to call Whirlpool to get a filter sent to him."
We serviced a
WHIRLPOOL DRYER
Model WED7000DW2
Near Rock Hill, SC 29732
Mitch H.
Job Details: 04/28/2025
"Checked and found element bad. Removed and replaced, tested. Dryer now heating and cycling properly.; used 1 279838 (Element) from stock"
We serviced a
WHIRLPOOL WASHER TL
Model WTW4957PW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 04/28/2025
"Tested and ran diagnostics. No stored error codes. Ran Automatic test cycle in diagnostics, completed properly. Ran manual tests for drain, agitate and spin, all checked good. Lid lock operating properly. Exited diagnostics, checked pressure hose, no issue found. Started in Quick wash cycle, washer filled and agitated correctly. Allowed to agitate for several minutes, no issues found. Canceled cycle, drained normally. Switched to rinse and spin, Filled and agitated properly. Allowed washer to go completely through this cycle. Drained and spun correctly. Cycled power to washer,ran control calibration again. All functions operating normally. Unable to duplicate any of the issues described. Washer operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRX735SDHZ10
Near Rock Hill, SC 29730
Mitch H.
Job Details: 04/28/2025
"Checked and confirmed ice door not closing and sealing correctly. Removed and replaced separator. Reassembled, tested, door now closing properly."
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS571CIHZ04
Near Charlotte, NC 28269
Mike K.
Job Details: 04/28/2025
"Replaced door gasket and formed, door sealing fine. Instructed to leave door closed remainder of evening."
We serviced a
WHIRLPOOL RANGE
Model RF362LXSQ
Near Gastonia, NC 28054
Ryan S.
Job Details: 04/28/2025
"Customer complained front left burner not working. Replaced Infinite switch and surface burner. Ran unit on high and low , unit working as designed. ; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH"
We serviced a
KITCHENAID DRYER
Model KEYS850LQ0
Near Charlotte, NC 28202
Mike K.
Job Details: 04/28/2025
"Broken belt, worn pulley, replaced and unit testing fine. Unit cycling heat and tumbling ok; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28203
Mike K.
Job Details: 04/28/2025
"Unit is under 1yr wp warranty per service bench. Complaint of shutting down mid cycle. Verified moisture sensor working ( held wet cloth on sensor and remaining timed went dont steady as timed, removed and counting down much faster) In more questioning the unit stopped mid cycle but time kept going down. No errors in history. With complaint will order control. Stacked unit in tight closet, they will take down for return; ordrng 1 W11378949 (User interface)"
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRF736SDAM13
Near Mint Hill, NC 28227
Mike K.
Job Details: 04/28/2025
"Unit is making noise from the freezer. Found evap fan blocked with ice, cover frozen to evap. Managed to steam and remove cover, 30 ohms on defrost element and continuity in defrost thermostat. Put unit into diagnostics and compressor keeps running. Ran during all tests and defrost not working in testing. Verified 120vac at freezer harness to see frost thermostat, diagnostics does read it as open and had to defrost a bit to remove cover, but will order new thermostat assy, had a ts thermostat/evap fan motor assy, installed since unit all apart, but motor not running, bad part, reinstalled original and that fan works fine.Ordering controls and defrost thermostat assy; ordrng 1 WPW10453401 (Control) and 1 WPW10589838 (Control board) and 1 W11452196 (Fan/thermostat assy), used 1 W11452196 (EVAP MOTOR) from stock"
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near Charlotte, NC 28273
Mike K.
Job Details: 04/28/2025
Unit not preheating in bake. Found open bake element. Quoted for element/labor accepted. Replaced bake element and unit preheated to 350 fine; used 1 W10779716 (ELEMENT) from stock
We serviced a
WHIRLPOOL WASHER FL
Model WFW5605MW1
Near Gastonia, NC 28054
Ryan S.
Job Details: 04/28/2025
Customer complained of low flow error. Found drain line was not high enough. It was safe out as it filled customer proper drain line positioning ran quick load unit filled and started washing with the low flow error. Verified proper operation.
We serviced a
WHIRLPOOL REFRIGERATOR BM
Model WRF540CWHV01
Near Denver, NC 28037
Ryan S.
Job Details: 04/28/2025
Return to install bulb installed bulb light now working in freezer proper operation
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Denver, NC 28037
Ryan S.
Job Details: 04/28/2025
Installed new timer that was ordered.ran unit. Unit now heating . Verified unit working as designed.
We serviced a
WHIRLPOOL WASHER TL
Model WTW4957PW0
Near Dallas, NC 28034
Ryan S.
Job Details: 04/28/2025
Customer thinks water level too low. Ran unit calibration. Informed her unit is working as designed. Informed her to use deep water wash in bulky or heavy for most water. Verified proper operation.
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS315SDHZ08
Near Gastonia, NC 28052
Ryan S.
Job Details: 04/28/2025
Customer complained icemaker not working. Confirm complaint found icemaker tray broken replaced icemaker from truck stock. Jumped icemaker with test button verified proper operation of unit.; used 1 W11700250 (ICEMAKER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR TM
Model WRT518SZFM04
Near Gastonia, NC 28052
Ryan S.
Job Details: 04/28/2025
"Customer complained refrigerator door will not close properly. Confirm complaint found bottom hinge warped. Cannot bend hinge back, ordering bottom hinge, and washers. Scheduled return call with customer.; ordrng 1 WP2325482 (Hinge) and 1 WP487576 (Washer) and 1 WP489467 (Washer)"
We serviced a
CROSLEY DRYER
Model VDEW6511RW0
Near Gastonia, NC 28056
Ryan S.
Job Details: 04/28/2025
Customer complained unit taking several hours to dry. Unit failed vent test. Found exhaust clogged with lint. Informed customer to get exhaust line cleaned professionally. Took off exhaust and ran unit. Verified proper operation when vent not on.
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA
Near Springfield, MA 01104
Jorden
Job Details: 04/28/2025
"Arrived and found ignitor drawing 2.9amps causing intermittent ignition, replaced and tested fine. ; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Charlotte, NC 28211
Clinton
Job Details: 04/28/2025
Unit has multiple error vent wax motor and sump assembly errors and additional the junction box cover is missing ordered parts for repair customer said just to call once we have time for service unit is a 2nd dishwasher in home and they honestly never used it; ordrng 1 W11407385 (Junction box cover) and 1 W11649995 (Vent wax motor) and 1 W11460946 (Sump assembly)
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ10
Near Pineville, NC 28134
Clinton
Job Details: 04/28/2025
Customer refused to pay the trip charge or for parts and labor and the bulb is blown and not coverd under warranty the office as all ready inform him of the trip charge prior to my arrival
We serviced a
MAYTAG WASHER TL
Model MVW6230HW1
Near Fort Mill, SC 29715
Clinton
Job Details: 04/28/2025
The model and serial number didnt match also I impacted the. In ticket can go back tot they original one. But they will need to call have information fixed with whirlpool for authorization to apply. Unit need control tho possible drain pump as well.