Service History 4 - Advantage Appliance Repair

We serviced a

JENN-AIR RANGE

Model JGRP430HL05

Near Easthampton, MA 01027

Mike K.

Job Details: 10/01/2024

"Replaced appliance manager, u/I control and sensor. Ran bake cycle at 350 and would not stop heating, turned off when hit 500. Put last appliance manager back in and tried bake at 350 again. Cycled at 345-405, 344- 405, 343 - 406. Consistent cycles and averaging 375. Thermometer was a little high in oven, top rack on upper section of oven. Lowered sensor couple of inches and temp dropped about 5 degrees lower on high and low of cycle so an average of 370 by my meter, cs thermostat which was on lower rack off to left side was showing right about 350, place in middle and same.Still a little high on my measurement though possible meter is a little off, but replacement boards was bad. Cs is fed up with repairs, but with a bad appliance manager would need to attempt again unless cs is finding unit operating correctlyOrdering appliance manager, and also main harness as techline did suggest it and wasnt ordered for this visit. office to schedule return when parts come in; ordrng 1 W11620689 (Appliance manager) and 1 2xtime (2x time) and 1 W11448065 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Bristol, CT 06010

Ruben C.

Job Details: 10/01/2024

Cust does not have good receipt no model on receipt cust has to go back to dealer

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW05

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/01/2024

Freezer door not closing causing ice build up around freezer door and water to drip. Needs new rails. ; ordrng 2 W11658402 (Freezer door rails)s

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS3

Near Bristol, CT 06010

Ruben C.

Job Details: 10/01/2024

Checked unit has proper voltage control is not sending 220 to elements ordering control and harness left element with cust did not use; ordrng 1 W11529071 (Harness) and 1 W11548749 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 10/01/2024

"Complaint unit not making ice. I found icemaker mocks connector pin connector on the refrigerator side had come out of refrigerator. I attached connector pin, tested operations. No additional issues found with icemaker or cooling of the refrigerator at this time. All operations are normal."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Monroe, NC 28112

Jonathan J.

Job Details: 09/30/2024

Customer refused to pay diagnostics fee. Unit is out of warranty. Unit only had a one year additional warranty that wouldve expired March 2024. Unable to collect anything today customer stated that Costco told him that he had a three-year extended warranty on product.

We serviced a

SAMSUNG REFRIGERATOR BO

Model RF4287HARS/XAA01

Near Somers, CT 06071

Gary V.

Job Details: 09/30/2024

"Inspected and found no power to fridge from power supply outlet, outlet for fridge runs off other GFI outlet in kitchen and was tripped, turned back on and fridge came back on, customer will monitor unit and call back if need be. Possible weak GFI outlet."

We serviced a

AMANA REFRIGERATOR

Model ABB1924BRW05

Near Plymouth, CT 06782

Jimmy R.

Job Details: 09/30/2024

Checked over fridge and found doors had been reversed and left side of gasket was not sealing allowing warm air into unit and moisture building up. Resealed gasket back to normal and sealing I Adjusted gaskets and level unit so door would close properly. Checked cooling and unit is now working to specs

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Bristol, CT 06010

Ruben C.

Job Details: 09/30/2024

Replaced dispenser tested operation normal ran cycle normal washing normally

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Middletown, CT 06457

Jeremy B.

Job Details: 09/30/2024

Washer banging when spinning in high speed spin. Ran diagnostics found no error codes. Ran self test and everything worked. Found suspension bouncy needs new. ; rqstng P&A on 1 W11217817 (Suspension)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ3

Near Middlefield, CT 06455

Jeremy B.

Job Details: 09/30/2024

Water leaking at bottom by diverter. Replaced motor sump assy. Customer pulled unit out and disconnected. All checks ok. ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Middletown, CT 06457

Jeremy B.

Job Details: 09/30/2024

Drain pump keeps running. Ran diagnostics found F3E( pressure sensor fault) and F5E2(lid switch fault. Was able to get to run an automatic test but it was finicky needs new control and lid lock. Drain pump super hot. ; ordrng 1 W11188527 (Control) and 1 W11376227 (Harness) and 1 WPW10276397 (Pump) and 1 WPW10482836 (Lid lock)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Bristol, CT 06010

Ruben C.

Job Details: 09/30/2024

Checked unit unit unit not locking could not get into diagnostics and found drain hose is not holding securely ordering drain hose control and latch; ordrng 1 W11626074 (Control) and 1 W11244231 (Hose) and 1 W11670519 (Latch)

We serviced a

MAYTAG DRYER

Model MED8230HC0

Near Gastonia, NC 28056

Mitch H.

Job Details: 09/30/2024

"Disassembled, tested, found heating element bad. Quoted customer for repair, customer approved. Removed and replaced with 1- WP3387747 element from t/s. Reassembled , tested, heating and operating properly ; used 1 WP3387747 (Element) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Wethersfield, CT 06109

Chuck M.

Job Details: 09/30/2024

Customer complaint is that washer basket jammed and made a loud noise. Confirmed and found basket splines stripped. Basket is loose. Drive shaft and wash basket nut turn together when trying to remove nut. Nut would have to be cut off to make repair. Quoted customer for labor. Customer will call manufacturer for labor authorization. Called techline to document findings. SR# 7740016109; ordrng 1 W11551646 (Washer Nut (spaner)) and 1 W11513244 (Basket) and 1 W11449840 (Gear Case) and 1 W11550891 (Agitator)

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Salisbury, NC 28146

Jenn F.

Job Details: 09/30/2024

Complaint fills with water and then just stops. Has to put on drain and spin to remove the water. Ran diagnostics. F8E1 long fill/no fill. Poor cold water flow. On well water. Advised about clogged filter in water valve. Unit operations tested ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Monroe, NC 28112

Jonathan J.

Job Details: 09/30/2024

I replaced main control found that main wiring harness going to drain pump was broken more than likely the cause of all issues replace both parts tested operations performed a calibration procedure issues found at this time with washing machine.; used 1 W11643701 (HARNESS LOWER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Somers, CT 06071

Gary V.

Job Details: 09/30/2024

"Installed new module and cycled, tested fine."

We serviced a

LG RANGE

Model LREL6323S/00

Near Torrington, CT 06790

Ruben C.

Job Details: 09/30/2024

Checked unit found connection at bake element broken reinstalled comnnection tested operation normal heating normally did not need element

We serviced a

JENNN-AIR DISHWASHER

Model JDTSS246GM0

Near Litchfield, CT 06759

Ruben C.

Job Details: 09/30/2024

Checked unit front panel is rusting took pics of rust gave cust estimate for panel and labor in case warranty does not cover repair ; rqstng P&A on 1 W11292033 (Panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM05

Near Southwick, MA 01077

Mike K.

Job Details: 09/30/2024

"Unit is under 1yr wp warranty per service bench.Complaint of a clunky noise, believes fan would come on for about 15 seconds, then it would make a second clunk.Fans/compressor running on arrival. Turned off and verified it is not the damper. Believes it is a fan, from the back. Removed unit cover and fan is running fine. Unplugged/plugged in, took several attempts for relay to start since it was just running, but fans/compressor running fine and unable to recreate sound. Evap fan stopped/started several times amongst different tests and operating fine. Moved unit while running and no abnormal sounds. No problem found at this time"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Gastonia, NC 28056

Mitch H.

Job Details: 09/30/2024

"Removed old suspension rods. Installed new suspension kit. Reassembled, tested, washer operating properly with no noises other than normal operating sounds."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Gastonia, NC 28056

Mitch H.

Job Details: 09/30/2024

"Used slides, pulled refrigerator out. Found right rear wheel and axle missing. Installed new wheel and axle. Leveled refrigerator and and ensured doors were aligned. All operating properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ2

Near Gastonia, NC 28056

Mitch H.

Job Details: 09/30/2024

"Checked and confirmed error code. Removed kick plate, found tray had water in it. Removed tray, cleaned and dried tray. Reinstalled, tested dishwasher, operating properly and no leaks. Talked to customer, husband said that he had spilled water on door prior to error code coming up. Believe that caused water in tray and error code. Dishwasher operating correctly and as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KBS02

Near Coventry, CT 06238

Amanda R.

Job Details: 09/30/2024

Ff section not cooling evaporator fan getting power but not running needs to be replaced ; ordrng 1 W11578030 (Fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Wales, MA 01081

Chris B.

Job Details: 09/30/2024

Complaint that the door is not closing properly. Found poor lubrication on the mullion and torn door seal gasket. Will order new gasket for right door and office will reschedule.; ordrng 1 W10460612 (Door Gasket)

We serviced a

GE WASHER

Model Gfw850spn0rs

Near Holyoke, MA 01040

Mike K.

Job Details: 09/30/2024

Looked over transaction and sent results to Nikki. Looks like I confused part prices and offered to pay difference to office.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near East Hartford, CT 06108

Amanda R.

Job Details: 09/30/2024

Not draining cleaned out drain catch tested draining normally

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Tolland, CT 06084

Amanda R.

Job Details: 09/30/2024

The rear seal came off venting has been recently cleaned ; rqstng P&A on 2 280114 (Seal)s

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near East Hartford, CT 06108

Amanda R.

Job Details: 09/30/2024

Not draining cleaned out drain catch tested draining normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manchester, CT 06040

Amanda R.

Job Details: 09/30/2024

Replaced defrost heater and bi metal harness temps set at recommended ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Clover, SC 29710

Mitch H.

Job Details: 09/30/2024

"Removed and replaced compressor and related parts. Charged with nitrogen to 225psi, checked for leaks, none found. Allowed to sit under pressure for 15 minutes. No pressure loss. Evacuated nitrogen, pulled vacuum. Weighed in correct charge (4.5oz) of R134a. Compressor operating and cooling properly."

We serviced a

WHIRLPOOL DRYER

Model WGD5300VW0

Near Enfield, CT 06082

Gary V.

Job Details: 09/30/2024

"Inspected and found motor straining to start and burning smell, quoted for repair and he will call."

We serviced a

GE REFRIGERATOR

Model GYE18JSLAFSS

Near Enfield, CT 06082

Gary V.

Job Details: 09/30/2024

"Inspected and found water filter not installed properly, reinserted filter and is now working."

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS3

Near Huntersville, NC 28078

Ryan S.

Job Details: 09/30/2024

Customer complaint of sparking around top of control board area took off panel and took off control board ran unit. No sparking found grease buildup around capacitor and diode area. Informed customer grease buildup was probably causing issue to clean excess grease off and replace charcoal filter. Discharged cap and Cleared off all grease around capacitor and tested cap. ran for three additional minutes no spark called safety to report. 7739978099.

We serviced a

KITCHENAID OVEN

Model KSGG700ESS6

Near Charlotte, NC 28216

Ryan S.

Job Details: 09/30/2024

"Customer complain oven, not working, found neither brawl nor bake igniting. Surface burners are igniting. Found control board not sending signal to igniters . ordering new MR2 control board schedule return call for Monday a.m.; ordrng 1 W11685628 (Mr2 board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM07

Near Charlotte, NC 28216

Ryan S.

Job Details: 09/30/2024

"Customer complained of no ice found dispenser, clogged and separator malfunctioning icemaker working as designed ordering new separator schedule return call for Monday am. ; ordrng 1 W11678832 (Dispenser chute assembly)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Middletown, CT 06457

Jeremy B.

Job Details: 09/30/2024

Dryer belt broken. Installed repair kit and tested all checks ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near York, SC 29745

Mitch H.

Job Details: 09/30/2024

"Attempted to call, call would not go through. Arrived at home. Found that neighborhood has no power. No answer at door. Tagged door and took picture. Will have to reschedule ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Blacksburg, SC 29702

Mitch H.

Job Details: 09/30/2024

Customer does not have power. Will need to be rescheduled once power is restored.; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Salisbury, NC 28147

Jenn F.

Job Details: 09/30/2024

Complaint unit not drying. Did vent test poor air flow. Advised to have venting to the outside cleaned. Unit tested ok. ; used 1 W11224254 (VENT TEST KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model wtw5057lw0

Near Wethersfield, CT 06109

Chuck M.

Job Details: 09/30/2024

"Replaced gear case,cam, and belt. Tested and no noise found. Washer checked ok. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Hartford, CT 06105

Chuck M.

Job Details: 09/30/2024

Customer complaint is that dryer was not turned. Inspected and found belt broken and rollers seized. Replaced using T/S repair kit. Tested and dry is working properly. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS8

Near Bloomfield, CT 06002

Chuck M.

Job Details: 09/30/2024

"Customer complaint is that hood light does not turn off. Confirmed that light stays on when pushing from high, low and off. Took pic. Control was recently replaced. Ordered control. ; ordrng 1 W11182110 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Simsbury, CT 06081

Chuck M.

Job Details: 09/30/2024

Customer complaint is that washer makes a loud noise during wash cycle. Confirmed and found gear case is noisy during agitate. Console is also glitching intermittently. Ordered gear case and console P&A. ; rqstng P&A on 1 W11449841 (Gear Case) and 1 W10734521 (Slider) and 1 W11478525 (Control Panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Avon, CT 06001

Chuck M.

Job Details: 09/30/2024

Replaced dishwasher vent. Tested and vent checked ok.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near West Hartford, CT 06110

Chuck M.

Job Details: 09/30/2024

Customer complaint is that washer is leaking. Confirmed and found water leaking from tub to drain pump hose. Ordered hose. ; ordrng 1 W10802689 (hose)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Newington, CT 06111

Chuck M.

Job Details: 09/30/2024

Customer complaint is that range has a gas leak. Gas company came out and tagged range on 9/4/24. Arrived and leak tested all cooktop connections and inspected all pipes. No leaks were found. Checked for loose connections and found none. With gas on and power to unit. Started all burners and all lit correctly. Let all burners stay on for 2 minutes. Turned off all burners and waited approximately 5-6 minutes outside then returned to smell for gas. No gas smell detected. Confirmed with customer and she agreed no gas smell.

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US

Near Litchfield, CT 06759

Ruben C.

Job Details: 09/30/2024

Checked unit found going off balance when clothes in spins fine without basket is ok do not see a wobble ordering dampers ; rqstng P&A on 4 DC97-16350U (Dampers)s

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7201DT/AA

Near Attleboro, MA 02703

Aimee Z.

Job Details: 09/30/2024

"Found no fan and icemake wont advance There is cubes in icemaker ; rqstng P&A on 1 DA97-15217B (Fan) and 1 DA31-00070E (Icemaker), states that autho needed"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Charlton, MA 01507

Chris B.

Job Details: 09/30/2024

Replaced control board. Ran three diagnostic cycles and tried a normal wash and all working normal. Filling up properly and cycling through with no issues.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Wolcott, CT 06716

Jimmy R.

Job Details: 09/30/2024

Installed new parts and ran water thew dispenser and ice maker found water now flowing properly and all functions working to specs ; dspstn on spec-tagged invntry: 1 W11482383 VALVE

We serviced a

GENERAL ELECTRIC RANGE

Model JB655YK9FS

Near Blackstone, MA 01504

Aimee Z.

Job Details: 09/30/2024

"Front right burner not working , outer ring working inner isnt And Cust complaint is oven isnt right temp found the oven sensor res low 1000And center back burner isnt warming ; rqstng P&A on 1 WB24X25013 (Infi double) and 1 WB30T10130 (Burner right) and 1 WB21X22134 (Oven sensor) and 1 WB21X22134 (Sensor) and 1 WB30T10130 (Warming center rear) and 1 WB24X40051 (Rotory switch)"

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDP665SYN3FS

Near Blackstone, MA 01504

Aimee Z.

Job Details: 09/30/2024

"No error codes Cant run in diagnostics I can get in cant run test boots me out Needs control control and heater is open; rqstng P&A on 1 WD21X27998 (Control), ordrng 1 WD05X30298 (Heater)"

We serviced a

GE WALL OVEN

Model PK956SR1SS

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 09/30/2024

"Found a error of f9 upper cooling fan stalled Also when use the broil function It locks up top oven needs self clean latch Need cooling fan upper and control, therm switch.Error codes nigh need new harness Sent Cust estimate with out harness.Cust going to look into new double oven.10 to 15 years old"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW06

Near Huntersville, NC 28078

Jenn F.

Job Details: 09/30/2024

"Installed sealed system parts. Leak checked, vac pumped. Charged with 45 grams of r600. Unit tested ok. Advised to allow 24-48 hours to let the temps regulate and come down. ; dspstn on spec-tagged invntry: 1 W11504420 COUPLER 8/6 NR MS00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504448 COUPLER , 1 W11506635 COUPLER 6 NF MS SV , and 1 W11506623 COUPLING 5/5 NR MS00"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Huntersville, NC 28078

Jenn F.

Job Details: 09/30/2024

Replaced door panel. Tested ok.

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Davidson, NC 28036

Jenn F.

Job Details: 09/30/2024

"Complaint when turning on oven will randomly throw 3 error codes and the oven will shut down. F2E1 stick key. F1E1 relay board. F8E0 low fan speed. Need new touch pad, relay board and fan. Order parts. ; ordrng 1 W11448962 (Relay board) and 1 W11600651 (Panel)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near China Grove, NC 28023

Jenn F.

Job Details: 09/30/2024

Replaced the control and door lock. Ran diagnostics. Unit tested ok. ; dspstn on spec-tagged invntry: 1 W11565030 LATCH

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Meriden, CT 06450

Jimmy R.

Job Details: 09/30/2024

"Checked over unit and found not cooling found evap frosted over due to unit not defrosting, placed unit into a self defrost and heater came on but shut right off and would not defrost causing issue with cooling. Unit is going to need new control due to control not sending 120v to heater when on will order new control and interface. Parts tentative p/a ; ordrng 1 W11670354 (Control) and 1 W11567938 (Interface)"

We serviced a

SAMSUNG WASHER

Model WA45N3050AW/A4 01

Near Meriden, CT 06450

Jimmy R.

Job Details: 09/30/2024

"Ran washer and found unit would not spin clothes out and would stop washing randomly. Ran unit and found when spinning unit is super loud checked Gearcase and tub and found bearings starting to fail causing tub to spin out of control and unit to not sense speed of tub. Unit is going to need new Gearcase,clutch,wash plate, tub parts witch are no longer available, extra labor/ time and tub assembly, advised customer on issue and someone would get back to them. Parts tentative p/a ; ordrng 1 DC97-19562M (Tub) and 1 DC97-16984B (Washer gearcase) and 1 DC90-00102G (Tub part unavailable) and 1 DC31-20014C (Clutch) and 1 DC97-16977A (Wash plate)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DWH2

Near Manchester, CT 06040

Amanda R.

Job Details: 09/30/2024

"Complaint that not drying well rinse aid dispenser is full turned to setting 4 ran automatic test heater element came on ordering control to prevent it turning it off again ; rqstng P&A on 1 W10854215 (Control), dspstn on spec-tagged invntry: 1 W10703867 HEATER"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Charlotte, NC 28214

Ryan S.

Job Details: 09/30/2024

Customer complained . unit leaking again inspected unit upon arrival found no water and drain pan. Found refrigerator drain line clogged with ice defrost clog got to start draining but not quickly found there was an obstruction or collapse. Drain line called Tech line sending unit in for review informed customer someone will contact her in a couple days sr#7740011773

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Stanley, NC 28164

Ryan S.

Job Details: 09/30/2024

Customer complaining unit not working will wash for a while sometimes and then sometimes wont start found suds error. Ran unit unit draining properly. Ran service mode all functions working valve motor shifter pressure sensor. Inform customer to make sure to use correct detergent and to run clean washer cycle to prevent setting no issues found verified proper operation.

We serviced a

WHIRLPOOL DRYER

Model WED500CMW0

Near Stanley, NC 28164

Ryan S.

Job Details: 09/30/2024

"Customer complaint unit making noise found motor making loud, vibrating and squeaking noises ordering motor and fan wheel schedule. Return call for Friday a.m.; ordrng 1 WPW10396039 (Motor) and 1 W10801999 (Fanwheel)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Meriden, CT 06450

Jimmy R.

Job Details: 09/30/2024

"Tested washer and found unit erroring out F9e1 long drain and not starting a cycle. Ran a spin and drain finding drain pump not coming on, checked pump connections and found drain harness pulled from pump, fixed harness and secured correctly to stop from moving ran unit and washer is now draining and working to specs"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Cheshire, CT 06410

Ruben C.

Job Details: 09/30/2024

Replaced gearcase basket agitator and drain pump had to chiseled agitator ran diagnostics normal self test normal ran quick cycle normal ; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Cheshire, CT 06410

Jimmy R.

Job Details: 09/30/2024

"Tested unit and found control not allowing adjustments causing fridge to be stuck on high and freezing items in fridge section. Removed control box and found control housing touch panel broken on both control and housing this is not allowing selections, will order new control box, parts tentative p/a ; ordrng 1 W11594670 (Control box), dspstn on spec-tagged invntry: 1 W11123941 SWITCH"

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ2

Near Waterbury, CT 06708

Jimmy R.

Job Details: 09/30/2024

"Checked over unit and found front display would shut off randomly and would not except selections, tried to run a diagnostics cycle and same issue no response from controls. Tested light under unit and found light would not come on found control sending 120v to light all the time causing light to burn out and short never working again. Will order new door assembly,control and socket, parts tentative p/a; ordrng 1 W11186035 (Control) and 1 W11186019 (Door assembly) and 1 W10709921 (Lamp) and 1 W10240330 (Lamp holder)"

We serviced a

SAMSUNG DRYER

Model DVE45T3400

Near Palmer, MA 01069

Chris B.

Job Details: 09/30/2024

Complaint that the dryer is making a loud noise while tumbling. Found bad belt tensioner and heavy lint buildup. Cleared all buildup and will order parts for a return visit.; rqstng P&A on 1 BESAMKIT (Sam Roller Kit)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Monroe, NC 28110

Jonathan J.

Job Details: 09/30/2024

Complaint strike broke. I replaced strike assembly tested operations performed a DLS control board calibration cycle. No additional issues found no error codes in history. ; used 1 W11457841 (STRIKE) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Monson, MA 01057

Chris B.

Job Details: 09/30/2024

Safety Verification. Complaint that the washer stays on the draining side and wont stop. Found error code F1E1 and F3E1. Found bad control board and pressure switch issues. Quoted parts and labor. Customer will think about fixing it and will get back to us. Safety Call no trip fee.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPBS2777RFD

Near Westfield, MA 01085

Mike K.

Job Details: 09/30/2024

"Complaint of leaking and produce freezing in drawer. No separate vent for produce, other rf items ok, suggest raising temp of rf a degree or two. Leak has formed a big sheet of ice in bottom of rf with a clump at the left rear. This is directly below icemaker. Ice cubes tray full and regular size cubes, removed icemaker and tray not overflowing. Pulled off icemaker evap cover and bottom of evap /drain clear. Icemaker has been replaced previously. No signs of source of leak, just ice below, but has to be from icemaker unit. Ordering evap cover assembly. Icemaker and housing, 2x time; rqstng P&A on 1 5303918784 (Fan housing kit) and 1 242142203 (Icemaker cover) and 1 5303918571 (Fill tube seal) and 1 243297613 (Icemaker), ordrng 1 2xtime (2x time)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Chicopee, MA 01013

Mike K.

Job Details: 09/30/2024

"Unit would not spin, tested in diagnostic cycle and after fill tests and drain, nothing. Capacitor tested fine at 51uf. Unit gave an f7e3 error and actuator not moving. Tested with new actuator and switch properly, now motor humming. Found a reading of 13Mohm on motor. Quoted for motor/actuator and labor. Denied. Collected for service call."

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Springfield, MA 01104

Mike K.

Job Details: 09/30/2024

"Door not closing fully and not hitting door switch without assistance. Door opens past 90 degrees door frame bent out. Deemed not a defect, but damage. Explained to customer not covered, saved estimate and suggested they could contact insurance provider."

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near Springfield, MA 01108

Mike K.

Job Details: 09/30/2024

"Arrived to replace gear case assy, agitator would not come out and was not ordered. Office had one so went to office and returned. Broke out old agitator and able to replaced gear case assy and all parts ordered. Ran quick wash and went through fill and into agitate properly. Cancelled and drained fine. Ran drain and spin and spinning fine."

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Springfield, MA 01128

Chris B.

Job Details: 09/30/2024

Complaint that the washer is not starting any cycle. Found washer not cancelled on last cycle and just needed a reset. Ran diagnostics and no error codes present. Started a normal cycle with clothes and good level of water and ran through with no issues. Explained to the customer how to cancel out any cycle and its features.

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Springfield, MA 01109

Mike K.

Job Details: 09/30/2024

"Door handle loose, plastic is broke on left side, screw missing. Ordering glass door assy and screw. Office to contact cs when parts come in to schedule return ; ordrng 1 W10877562 (Door glass assy) and 1 Wpw10317887 (Screw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Waterbury, CT 06708

Jimmy R.

Job Details: 09/30/2024

"Tested unit and found both sections not cooling checked evaporator and found no frost pattern, checked compressor and found kicking off on an overload and super hot to touch. Tested relay and it is good tried swapping but same issue unit would kick off due to compressor locked up. Unit is going to need new compressor kit also condenser had a leak and needs to be replaced, compressor could be contaminated due to condenser leak pulling in water when cut into it seemed to be ok no water or anything in lines will flush system. Will order all parts needed with extra time to fix condenser and compressor, parts tentative p/a ; ordrng 1 WPW10507886 (Compressor kit) and 1 W11722672 (Condenser) and 1 W11722672 (Tubing) and 1 W11506635 (Coupler), states that autho needed"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM00

Near Portland, CT 06480

Jeremy B.

Job Details: 09/30/2024

Ice wasnt cleared all the way after previous service visit causing ice to build up. Customer said they would clear the ice. I cleared away all ice today and ensured door now closing properly. Charged customer labor fee minus service visit paid last time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ03

Near East Hampton, CT 06424

Jeremy B.

Job Details: 09/30/2024

Ice maker not working found fill tube solid with ice. Cleared away ice and found poor water flow into icemaker. Found good supply pressure. Removed filter and water started flowing properly. Recommend replacing filter or leaving it out.

We serviced a

MAYTAG WASHER

Model MHW7100DW0

Near Marlborough, CT 06447

Jeremy B.

Job Details: 09/30/2024

Washer not completing cycles and gives F0E3(pressure switch not tripped.) entered diagnostics and verified error code and then cleared and then ran self test again and the error code continues to come back. Replaced pressure switch and then ran self test and everything went through properly. ; used 1 WPW10448876 (SWITCH-WL) from stock

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/30/2024

Strike and match broken causing door not to close. Replaced latch and strike and tested all checks ok. ; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Union, CT 06076

Gary V.

Job Details: 09/30/2024

"Inspected and found wash pump getting 120v but not pumping, quoted and she will call if wants repaired."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20ECMS00

Near Enfield, CT 06082

Gary V.

Job Details: 09/30/2024

"Inspected and found ice maker broken and filter housing broken, quoted and they will call."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 09/30/2024

"complaint heard aloud pop, and then now drum will not spin. I found main drive belt was completely shredded. I also found dryer vent is completely clogged going outside. Dryer is still heating as of right now. Dryer element is extremely hot glowing bright orange vent is connected as soon as vent is disconnected dim down to a low glow. If heater fails due to a venting restriction heater may not be covered under warranty.; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMZ1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 09/30/2024

"7-1 no rinse agent in dispenser either. I performed diagnostic cycle cleared error code turning on heater agin incoming water heating problem must be corrected customer must run water from sink faucet till hot or unit will disable heater again. Customer had me move dishwasher further back on right hand corner to me. Dishwasher is now sitting crooked and cabinetry, but that is how customer wanted it. Cannot push in left side of dishwasher as it will crap waterline and drain house leading to dishwasher issues. Cosmetics are not covered under war Advise customer as such if customer wants it moved even more they will have to move it themselves. If we come out to move or adjust dishwasher, advise customer we will charge customer.. No further issues found with dishwasher at this time. Customer stated we moved and did not set dishwasher back to exact same position when motor was replaced."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 09/30/2024

Complaint f9e1 i found unit was installed through crawl space all plumbing and electrical is in crawl space unit will need to be pulled out and made accessible advised customer to follow manufacturer install instructions paper work on reinstall. Will need motor assembly to fix. ; ordrng 1 W11680075 (Motor assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFF2055FRZ00

Near Hebron, CT 06248

Jeremy B.

Job Details: 09/30/2024

Installed new icemaker. Please allow 24hrs for ice production. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ2

Near Meriden, CT 06451

Ruben C.

Job Details: 09/30/2024

Replaced module and ignitor tested operation normal speaking normally and flame is normal blue

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS03

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 09/30/2024

Complaint unit emptied the entire ice bin onto the floor. No one had gotten ice out of the door for over three hours. I found dispenser door sticking causing issue week spring as well. I am also re-ordering user interface for dispenser issue Office to call customer when parts come in. Unit is no longer dumping water on floor per customer just buckets of ice ; ordrng 1 W11533211 (Control) and 1 W11048097 (Ice door) and 1 W11679631 (Pad) and 1 W10792149 (Pad) and 1 W11087492 (Switch) and 1 W11189145 (Door) and 1 W11109505 (Spring) and 1 W10672578 (Spring)

We serviced a

SAMSUNG REFRIGERATOR

Model RF24R7201SR/AA-09

Near Longmeadow, MA 01106

Mike K.

Job Details: 09/30/2024

"Unit is cooling fine, both rf and fr. Unit leaked into basement office, leaked with two different filter, one Samsung one alternate brand. Water in bottom of mid level drawer, they had cleaned water from rf section. Ordering filter housing assembly. Office to contact to schedule return.Ordered part for 06 revision, Lisa to verify same for 09 revision ; ordrng 1 DA97-14528R (Filter housing assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ12

Near Longmeadow, MA 01106

Mike K.

Job Details: 09/30/2024

"Unit is under 1yr wp warranty per service bench. Complaint of not cooling, but had started cooling fine again over the weekend, has gotten a warmer a couple times. Since bought a month ago. On arriving Val freezer door was not closed fully. Frost on lower find of evap and good air flow, freezer was a little warm at 10, rf fine at 38. Went over door closure, as with door open they may not be closing door fully each time, there were some frozen droplets on freezer ceiling, full tray of ice cubes. Cs to monitor as possible beginning of a sealed system issue, but with a full frost pattern and good air flow and a door not closed, will start with making sure door is closed."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 09/30/2024

"Checked over washer due to unit not starting a cycle and found when starting unit is would just click trying to lock but never locking then would error out lid lock fault, tested latch and found cracked causing it to not engage and lock. Replaced latch and recalibrated machine ran a wash cycle and all functions are now working to specs ; used 1 W11670519 (LATCH) from stock"

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Plymouth, CT 06786

Ruben C.

Job Details: 09/30/2024

Replaced controls tested operation normal ran diagnostics normal display is working normally ran test cycle normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV04

Near Gastonia, NC 28056

Ryan S.

Job Details: 09/28/2024

Customers complained unit stopped working then started again. Ran service test on thermistors past temperatures author mysteries good past temperatures were low no error codes on icemaker . Compressor test passed verified proper operation informed customer no issues found

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near York, SC 29745

Mitch H.

Job Details: 09/28/2024

See job note; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW1

Near Gastonia, NC 28054

Ryan S.

Job Details: 09/28/2024

"Customer complained unit want running. No error codes present, ran service diagnostics. All functions working. Informed customer how start function works and proper running operation. Verified proper operation."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0EB

Near Cherryville, NC 28021

Ryan S.

Job Details: 09/28/2024

"Customer had F code F9 check power at terminal terminal had correct power (250 L1to L2 )(125 L1 to neutral and L1 to neutral )ordering control board and harness. and keeping element for a return call. ; ordrng 1 W11134593 (Main harness) and 1 W11122555 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW11

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/28/2024

See job note; saved tckt

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